Call Center Jobs in UAE

<strong>Description<br><br></strong>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br><br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br><br>We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.<br><br>You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.<br><br>Key job responsibilities<br><br>Safety<br><br><ul><li> Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.</li><li> Own the safety initiatives and projects to foster a strong safety culture.</li><li> Adhere to all DC safety protocols during red zone (RZ) and floor operations.</li><li> Support safety inspections and maintain site compliance standards.<br><br></li></ul>Data Center Operations (DCO)<br><br><ul><li> Diagnose hardware and network problems followed by physical repairs.</li><li> Troubleshoot events within internal Service Level Agreements (SLAs).</li><li> Perform root cause analysis of equipment failures.</li><li> Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).</li><li> Ability to work at heights as required by operational tasks.</li><li> Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.</li><li> Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.<br><br></li></ul>Scope &amp; Decision-Making<br><br><ul><li> Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes.</li><li> Work is reviewed daily by supervision.<br><br></li></ul>Communication &amp; Collaboration<br><br><ul><li> Communicate clearly via tickets, SIMs, task tracking entries, and write-ups.</li><li> Participate effectively in team meetings and present work to leaders.<br><br></li></ul>Impact &amp; Process Improvement<br><br><ul><li> Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance.</li><li> Take action to improve operational excellence within DCO workflows.<br><br></li></ul>Shift &amp; On-Call<br><br><ul><li> Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br><br></li></ul><strong>About The Team<br><br></strong>Diverse Experiences<br><br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br><br>Why AWS?<br><br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br><br>Inclusive Team Culture<br><br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br><br>Mentorship &amp; Career Growth<br><br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br><br>Work/Life Balance<br><br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Experience with computer hardware troubleshooting and repair</li><li> Experience in computer networking</li><li> High school or equivalent diploma</li><li> Speak, write and speak fluently in English<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Bachelor's degree in IT, computer science or equivalent</li><li> Experience in a data center or other critical environment</li><li> Experience dealing effectively with customers during problem resolution and operating efficiently under pressure</li><li> Basic knowledge of Linux and experience with network protocols<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Amazon Data Services Emirates LLC<br><br>Job ID: A10439901

<p>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.</p> <p>We re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.</p> About The Role <p>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers preferences and delighting them with our service.</p> <p>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.</p> Responsibilities <ul> <li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li> <li>Protect our customer's time by adhering to operational SLAs</li> <li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li> <li>Maintain customer satisfaction targets</li> <li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li> <li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li> <li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company</li> </ul> What We Offer <ul> <li>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre</li> <li>Competitive salary of AED 9,000 per month and quarterly KPI-based bonus</li> <li>Private medical insurance</li> <li>Best-in-class equipment</li> <li>Monthly credit towards Wheely journeys</li> <li>Professional development stipend</li> </ul> <p>All of your personal information will be collected stored and processed in accordance with Wheely s Candidate Privacy Notice </p><p><strong>Desired Candidate Profile</strong></p><p>Must-have:</p> <ul> <li>Passion for exceptional customer service</li> <li>Experience in a customer-facing role in the luxury service industry</li> <li>Excellent interpersonal and communication skills</li> <li>The ability to thrive in a fast-paced high volume contact center</li> <li>Fluency in both spoken and written English &amp; French</li> <li>Flexibility, to be able to do shift work including nights and weekends, in the office</li> <li>Technically proficient</li> </ul> <p>Nice to have:</p> <ul> <li>Experience in a call centre</li> <li>Additional languages - Arabic</li> </ul>

<p>The Quality Assurance Executive is responsible for supporting the delivery of consistent, compliant, and high-quality customer service by reviewing customer interactions across various communication channels. This role involves completing quality evaluations, documenting findings, providing feedback, and identifying areas requiring coaching or process improvement. The aim is to enhance customer experience, service quality, and adherence to SOPs and regulatory requirements. Success in this role contributes to revenue protection, cost-to-serve optimization, and improved first-contact resolution.</p><br><p><br><strong>What You Will Do:</strong><br></p><p><strong>Quality Monitoring</strong></p><br><ul><li><p>Review sampled customer interactions across calls, emails, and other approved channels using the assigned QA scorecard.</p></li><li><p>Assess accuracy, customer handling, communication quality, case documentation, process adherence, and compliance.</p></li><li><p>Record evaluation results with clear and factual comments and maintain complete quality records.</p></li><li><p>Ensure timely submission of QA results and maintain accuracy and consistency of scoring.</p></li></ul><br><p><strong>Feedback & Coaching Support</strong></p><br><ul><li><p>Share constructive feedback with employees and supervisors based on evaluation findings.</p></li><li><p>Support coaching sessions by providing examples, observed gaps, and agreed improvement actions.</p></li><li><p>Follow up on recurring gaps and track improvement after coaching.</p></li><li><p>Ensure feedback is shared within agreed timelines and track coaching action follow-up rate.</p></li></ul><br><p><strong>Quality Reporting & Analysis</strong></p><br><ul><li><p>Prepare regular quality summaries covering scores, common errors, complaint drivers, and compliance gaps.</p></li><li><p>Maintain QA trackers and provide accurate data for operational reports and calibration discussions.</p></li><li><p>Escalate serious or repeated quality and compliance concerns to the line manager.</p></li><li><p>Ensure accuracy of QA reports and timely reporting of recurring issues identified and escalated.</p></li></ul><br><p><strong>Calibration, Governance & Improvement Support</strong></p><br><ul><li><p>Participate in calibration sessions and apply approved scorecards, SOPs, and evaluation guidelines consistently.</p></li><li><p>Identify knowledge gaps and recommend refresher training, coaching, or improvements to QA checklists and knowledge articles.</p></li><li><p>Handle customer and employee information confidentially and maintain complete records for audit and management review.</p></li><li><p>Ensure adherence to approved QA guidelines, reduction in repeated quality errors, and audit readiness.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills To Be Successful:</strong><br></p><ul><li><p>Strong attention to detail and analytical skills.</p></li><li><p>Proficiency in Microsoft Excel and Office applications.</p></li><li><p>Ability to provide clear and respectful feedback.</p></li><li><p>Understanding of contact centre KPIs, QA scorecards, and complaint handling.</p></li></ul><br><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>High school diploma or equivalent; a diploma or certification in customer service, quality, or business is advantageous.</p></li><li><p>2 to 3 years of experience in customer service, contact centre operations, or quality assurance. Experience in call monitoring, interaction evaluations, or quality reviews preferred.</p></li><li><p>Good written and verbal communication skills, strong attention to detail, basic analytical skills.</p></li><li><p>Working knowledge of Microsoft Excel and Office applications, understanding of contact centre KPIs, QA scorecards, and complaint handling.</p></li></ul>

<strong>About Wheely<br><br></strong>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.<br><br>We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br><br><strong>About The Role<br><br></strong>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service.<br><br>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br><br><strong>Responsibilities<br><br></strong><ul><li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li><li>Protect our customer's time by adhering to operational SLAs</li><li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li><li>Maintain customer satisfaction targets</li><li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li><li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li><li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br><br></li></ul><strong>Requirements<br><br></strong>Must-have:<br><br><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English &amp; French</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient<br><br></li></ul>Nice to have:<br><br><ul><li>Experience in a call centre</li><li>Additional languages - Arabic<br><br></li></ul>What We Offer<br><br><ul><li>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre</li><li>Competitive salary of AED 9,000 per month and quarterly KPI-based bonus</li><li>Private medical insurance</li><li>Best-in-class equipment</li><li>Monthly credit towards Wheely journeys</li><li>Professional development stipend<br><br></li></ul>All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice

<strong>About Wheely<br><br></strong>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.<br><br>We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br><br><strong>About The Role<br><br></strong>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service.<br><br>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br><br><strong>Responsibilities<br><br></strong><ul><li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li><li>Protect our customer's time by adhering to operational SLAs</li><li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li><li>Maintain customer satisfaction targets</li><li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li><li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li><li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br><br></li></ul><strong>Requirements<br><br></strong>Must-have:<br><br><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English &amp; French</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient<br><br></li></ul>Nice to have:<br><br><ul><li>Experience in a call centre</li><li>Additional languages - Arabic<br><br></li></ul>What We Offer<br><br><ul><li>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre</li><li>Competitive salary of AED 9,000 per month and quarterly KPI-based bonus</li><li>Private medical insurance</li><li>Best-in-class equipment</li><li>Monthly credit towards Wheely journeys</li><li>Professional development stipend<br><br></li></ul>All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice

<strong>About Wheely<br><br></strong>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.<br><br>We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br><br><strong>About The Role<br><br></strong>Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers' preferences and delighting them with our service.<br><br>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br><br>What you will be doing<br><br><ul><li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li><li>Protect our customer's time by adhering to operational SLAs</li><li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li><li>Maintain customer satisfaction targets</li><li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li><li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li><li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br><br></li></ul><strong>Requirements<br><br></strong>Must-have:<br><br><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient<br><br></li></ul>Nice to have:<br><br><ul><li>Additional languages - French, Arabic</li><li>Experience in a call centre<br><br></li></ul>What we Offer<br><br><ul><li>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre</li><li>Competitive salary of AED 8,500 per month and quarterly KPI-based bonus</li><li>Private medical insurance</li><li>Best-in-class equipment</li><li>Monthly credit towards Wheely journeys</li><li>Professional development stipend<br><br></li></ul>All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice

We are seeking a proactive and customer-focused Customer Care Executive to manage client communications, service requests, complaints, and customer satisfaction within our Facilities Management operations. The ideal candidate will act as the primary point of contact for tenants, residents, clients, and internal departments, ensuring timely resolution of maintenance requests and delivering an exceptional customer experience. Key Responsibilities Serve as the first point of contact for customer inquiries, complaints, and service requests through phone, email, Whats App, and customer portals. Log, track, and assign maintenance requests through the CAFM/helpdesk system. Coordinate with operations, technical teams, housekeeping, and subcontractors to ensure timely completion of service requests. Follow up with customers on open tickets and ensure closure within agreed service levels (SLAs). Handle customer complaints professionally and escalate matters when necessary. Maintain accurate records of customer interactions, complaints, and resolutions. Prepare daily, weekly, and monthly customer service reports. Monitor service request status and communicate updates to clients and residents. Support customer satisfaction surveys and track feedback for continuous improvement. Coordinate emergency and urgent maintenance requests with relevant teams. Ensure compliance with company customer service standards and FM procedures. Assist in contract mobilization activities and customer onboarding when required. Qualifications Bachelor's Degree or Diploma in Business Administration, Customer Service, Hospitality, or a related field. Minimum 2-4 years of experience in customer service, helpdesk, call center, or facilities management. Experience working in the Facilities Management, Property Management, Hospitality, or Real Estate sector is preferred. Familiarity with CAFM systems, CRM platforms, or Helpdesk software is an advantage. Proficiency in Microsoft Office applications (Excel, Word, Outlook). Preferably looking for Arabic Speaker

<p>3.1 Must Have – Unified Communications <em>(Non-Negotiable)</em></p><ul><li><p>Strong, current hands-on experience with <strong>3CX</strong>, including customer implementation, configuration, and support.</p></li><li><p>Practical experience with <strong>Avaya PABX / IP Office</strong>.</p></li><li><p>Strong knowledge of <strong>PABX/IP-PBX, VoIP, and Unified Communications</strong>.</p></li><li><p>Hands-on expertise in <strong>SIP/SIP Trunking</strong>, including registration, dial plans, codecs, NAT traversal, and troubleshooting through logs/traces.</p></li><li><p>Experience configuring <strong>IVR/Auto Attendant, Call Queues, Ring Groups, Call Routing, and Voicemail</strong>.</p></li><li><p>Experience with <strong>IP phone provisioning and voice fault troubleshooting</strong>.</p></li><li><p>Good understanding of voice-supporting networks: <strong>TCP/IP, VLAN, DHCP, DNS, NAT, QoS, and firewall rules</strong>.</p></li></ul><p>3.2 Must Have – Infrastructure Expertise</p><ul><li><p>Strong hands-on expertise in <strong>at least one</strong> of the following areas, with working knowledge of the others:</p><ul><li><p><strong>Networking & Security:</strong> Routing & Switching, VLAN, STP/LACP, QoS, WAN/SD-WAN, IPsec/SSL VPN, Wireless, NAC, and NGFW.</p></li><li><p><strong>Server & Identity:</strong> Windows Server, Active Directory, OU/GPO, DNS, DHCP, PKI, Replication, Hardening, and PowerShell.</p></li><li><p><strong>Virtualization & Business Continuity:</strong> VMware/Hyper-V, Clusters, SAN/NAS, RAID, Backup, Replication, DR, and Restore Testing.</p></li><li><p><strong>Cloud & Hybrid:</strong> Microsoft 365, Azure, Entra ID, Identity & Security, Cloud Migrations, Governance, <strong>Teams Phone and Direct Routing</strong>.</p></li></ul></li></ul><p>3.3 Added Advantage</p><ul><li><p><strong>3CX and/or Avaya certification</strong>.</p></li><li><p>Experience with <strong>Yeastar, Grandstream, Cisco CUCM, Microsoft Teams Phone, and SBCs</strong> such as Ribbon/AudioCodes.</p></li><li><p>Experience with <strong>PRI/ISDN, Analogue Gateways, Call Recording, and Contact Centre solutions</strong>.</p></li><li><p>Experience implementing and supporting <strong>multi-site and multi-tenant telephony solutions</strong> for enterprise customers.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4-6 years of engineering experience, including at least 4 years of genuine hands-on enterprise IP telephony/UC delivery using 3CX and Avaya.</p></li><li><p>Substantial delivery for external customers at a systems integrator, MSP, service provider, OEM partner or project-delivery organization. Internal-IT-only careers do not qualify.</p></li><li><p>2+ years leading engineers or project workstreams while remaining personally hands-on (configuration, CLI, troubleshooting).</p></li><li><p>Proven end-to-end delivery across multiple customers, technologies and sites, through to formal customer acceptance.</p></li><li><p>Professional-standard technical documentation: HLD / LLD, BOQ, MOP, test plans and as-built records.</p></li><li><p>Proven escalation and RCA leadership on complex faults.</p></li><li><p>Clear written and spoken English; credible in front of customer stakeholders.</p></li><li><p>Bachelor's degree or diploma in Engineering, Computer Science or Telecom, or equivalent demonstrable experience.</p></li><li><p>Able to work independently at customer sites and willing to travel within the UAE.</p></li><li><p>Willing to pass a live technical assessment — scenario discussion, whiteboard design, and hands-on configuration and troubleshooting on real equipment.</p><p><br></p></li></ul><p><strong>Preferred certifications and attributes</strong></p><p>3CX, Avaya, CCNP / CCIE, Fortinet NSE / FCP / FCSS, Microsoft, VMware VCP, Veeam, PMP or ITIL; UAE market experience; valid UAE driving licence; AMC / SLA managed-services background</p>

<ul><li><p>To ensure customers achieve their desired outcomes while using the company’s products or services by providing proactive support, guidance, and relationship management. The Customer Success Executive is responsible for driving customer satisfaction, retention, and growth by helping clients maximize value and ensuring a seamless post-sale experience.</p><p><strong>Job responsibilities</strong></p><ul><li><p>Generate revenue by creating high quality customer appointments and providing customers experience standards that exceed customer expectations.</p></li><li><p>Build rapport with customer to increase overall customer retention and customer lifetime value.</p></li><li><p>Work towards meeting and excelling qualitative and revenue generating KPIs.</p></li><li><p>Contribute to the team effort to ensure all department goals and targets are achieved.</p></li><li><p>Generate appointments for Sales and Aftersales functions and ensure that quality of appointments and professionalism on call is maintained.</p></li><li><p>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relations with the company.</p></li><li><p>Maintain customer retention within the company by delivering proper customer experience with professional behaviour and accurate information.</p></li><li><p>Follow the customer connect protocols and provide seamless experience across various points of customer journey.</p></li><li><p>Support and provide superior experience via phones, e-mails and other channels.</p></li><li><p>Use questioning and listening skills that support effective telephone communication.</p></li><li><p>Use an effective approach to handle special communication like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.</p></li><li><p>Effectively deal with job stress, angry callers, and upset customers.</p></li><li><p>Use the most appropriate way to communicate, apply the elements of building positive rapport with different types of customers over the phone.</p></li><li><p>Apply the proper communication etiquette to satisfy various customer situations.</p></li><li><p>Apply appropriate actions to effectively control communications.</p></li><li><p>Identify voice and digital skills and how to enhance a good non face to face presentation.</p></li><li><p>Meets commitments to customers.</p></li><li><p>Ensure completion of weekly evaluation along with the supervisor and quality team to work on recommendations and resolve any challenges faced over the communications.</p></li><li><p>Ensure completion of assigned training on time and attend training as assigned.</p></li><li><p>Display ownership to additional tasks as required by superiors.</p></li><li><p>Active involvement in day-to-day activities and work allocation alongside the team leader.</p></li><li><p>Work closely with the team leader to identify opportunities and improvements. • Ensure completion of assigned training on time and attend training as assigned.</p></li><li><p>Ensure complete adherence to company policies and floor instructions.</p></li><li><p>Display time flexibility towards shifts as per work floor requirements. • Meet the required SLA’s and KPI’s</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma Graduate or equivalent required.</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>3 years of customer service experience required within a contact centre environment.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Excellent communication skills, written & spoken.</p></li><li><p>Advanced Skills with Microsoft Office.</p></li></ul><p><strong>Languages</strong></p><ul><li><p>Fluent in English</p></li><li><p>Any additional language is advantageous</p></li></ul>

<p>Customer Excellence Officer</p><p>Location: Dubai, UAE<br>Employment Type: Full-time | On-site<br>Working Hours: 9 hours per shift, 5 days per week | Rotational Shifts</p><br><p>Our client, a leading property management company in Dubai, is looking for a Customer Excellence Officer to join their team. The role will be responsible for handling customer and resident interactions across calls, live chats, and email, ensuring timely resolutions and a high level of customer satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><ul><li><p>Handle customer and resident calls, live chats, emails, and service requests professionally and efficiently.</p></li><li><p>Aim to achieve First Call/Contact Resolution (FCR) wherever possible.</p></li><li><p>Manage customer requests related to work permits, move-in/move-out coordination, NOCs, and Owners' Association services.</p></li><li><p>Provide accurate information regarding properties, community facilities, services, and procedures.</p></li><li><p>Assist customers with online platforms/portals and resolve basic technical issues.</p></li><li><p>Coordinate with relevant departments to ensure timely resolution of complaints and service requests.</p></li><li><p>Maintain accurate records of customer interactions and requests within CRM/ticketing systems.</p></li><li><p>Monitor customer feedback, identify recurring issues, and support continuous service improvement.</p></li><li><p>Support customer satisfaction surveys and customer engagement initiatives.</p></li><li><p>Escalate complex or unresolved matters to the relevant manager or department.</p></li><li><p>Ensure a consistently high standard of customer service and service excellence.</p><br></li></ul><p><strong>Requirements</strong>:</p><ul><li><p>Bachelor's degree in Business Administration, Engineering, or a related field.</p></li><li><p>Experience in customer service, customer experience, contact centre, property management, or a similar environment.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Strong analytical, problem-solving, and organizational skills.</p></li><li><p>Ability to manage multiple customer requests/tickets simultaneously.</p></li><li><p>Experience using CRM, ticketing systems, or customer service platforms.</p></li><li><p>Strong attention to detail and a customer-focused approach.</p></li><li><p>Ability to work independently and as part of a team in a rotational shift environment.</p></li><li><p>UAE experience is preferred.</p></li></ul><p>Key Skills:<br>Customer Service | Customer Experience | CRM | Ticket Management | FCR | Complaint Handling | Customer Satisfaction | Property Management | Communication | Problem Solving | Service Excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Engineering, or a related field.</p></li><li><p>Experience in customer service, customer experience, contact centre, property management, or a similar environment.</p></li><li><p>Excellent verbal and written communication skills. Both English and Arabic. </p></li></ul>

<strong>Company Description</strong> Viviana Properties is a real estate firm built on integrity, transparency, and reliability in every transaction. The company provides tailored real estate services for clients who are buying, selling, or investing, focusing on honest guidance throughout the process. Viviana Properties positions itself as a trusted partner, emphasizing long-term relationships over short-term gains. Applicants can expect to join a team that values ethical conduct, client trust, and professional expertise in the real estate sector.<br><strong>Role Description</strong> The Telesales Executive role is a full-time, on-site position based in Dubai. In this role, the Telesales Executive will make outbound and receive inbound calls to promote real estate offerings, qualify leads, and schedule property visits or meetings for the sales team. Daily activities include explaining property features and benefits, answering client questions, maintaining accurate records of calls and prospects in CRM systems, and following up with potential clients to move them through the sales pipeline. The Telesales Executive will collaborate closely with sales and marketing teams to align call strategies with current campaigns and will work toward individual and team sales targets while delivering a professional and trustworthy customer experience.<br><strong>Qualifications<br></strong> <br><ul><li>Candidates should possess strong Communication skills, including clear spoken English and the ability to explain complex information simply.</li><li>Candidates should possess excellent Customer Service and Customer Support skills to handle inquiries, resolve concerns, and build long-term client relationships.</li><li>Candidates should possess Lead Generation and Sales skills to identify prospects, qualify opportunities, and convert leads into meetings or transactions.</li><li>Candidates should possess basic computer and CRM skills, with the ability to maintain accurate records of calls, leads, and follow-ups.</li><li>Relevant experience in telesales, call center operations, or real estate sales is highly beneficial.</li><li>Ability to work on-site in Dubai, meet performance targets, and collaborate effectively with cross-functional teams.</li><li>High school diploma or equivalent required; a degree in Business, Marketing, or a related field is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About US</b></p><p>we are home maintenance company serving the UAE. We provide AC repair and annual maintenance, washing machine and fridge repair, plumbing, electrical, painting, cleaning and housekeeping staff supply. We are growing fast and need a strong customer service professional to be the voice of our company.</p><p><b>Role Overview</b></p><p>You will be the first point of contact for every customer. You will answer incoming calls and WhatsApp messages, understand the customer's problem, explain our services and pricing, and book the appointment with the right technician. You will also follow up after service and help convert enquiries into our annual maintenance packages.</p><p><b>Key Responsibilities</b></p><ul><li>Answer all incoming customer calls professionally in Arabic and English</li><li>Respond to WhatsApp enquiries quickly and in correct written Arabic and English</li><li>Understand the customer's issue and recommend the right service</li><li>Explain service charges and annual maintenance packages clearly</li><li>Book, confirm and reschedule appointments; coordinate daily schedules with technicians</li><li>Record every enquiry, booking and customer detail accurately in our system</li><li>Follow up on pending quotations and missed enquiries</li><li>Call customers after service to confirm satisfaction and handle complaints</li><li>Promote our AMC packages to one-time repair customers</li><li>Share daily reports on calls, bookings and conversions with management</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements</b></p><ul><li>Minimum 2 years' experience in customer service, call centre, or reception (home services, maintenance, facilities management or real estate preferred)</li><li>Fluent spoken Arabic and English — <b>written Arabic is essential</b></li><li>Excellent phone manner and patience with difficult customers</li><li>Confident with WhatsApp Business and managing multiple chats at once</li><li>Experience with CRM or booking software; basic Excel/Google Sheets</li><li>Well organised, accurate with details, able to work under pressure</li><li>Sales-minded — comfortable recommending packages and following up</li><li>Currently in the UAE with a valid visa (own/transferable visa preferred)</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary plus performance incentives on bookings and package sales</li><li>Employment visa and medical insurance as per UAE Labour Law</li><li>Annual leave and air ticket as per UAE Labour Law</li><li>Stable position in a growing UAE home services company</li><li>Friendly, supportive team environment</li></ul><p><br></p></div>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Wednesday, 14 October 2026<br>⏰ Time: 9:30 AM – 3:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Thursday, 8 October 2026<br>⏰ Time: 9:30 AM – 3:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Tuesday, 6 October 2026</strong></p><p><strong>⏰ Time: 9:30 AM – 3:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>بالإنجليزي بصياغة رسمية مناسبة: **Provide distinguished customer service across various communication channels by receiving inquiries, addressing feedback and complaints, and providing customers with accurate information in accordance with approved policies and procedures, thereby enhancing the customer experience and achieving the highest levels of satisfaction.** تقديم خدمة متميّزة للمتعاملين عبر قنوات التواصل المختلفة، وذلك من خلال استقبال الاستفسارات، ومعالجة الملاحظات والشكاوى، وتزويد المتعاملين بالمعلومات الدقيقة وفق السياسات والإجراءات المعتمدة، بما يضمن تحسين تجربة المتعامل وتحقيق أعلى مستويات الرضا. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>ثانوية عامة أو دبلوم High School Graduate or Diploma </p><br><p><strong>Experience/Skills:</strong></p><br><p>دبلوم أو إتمام الثانوية العامة، دون اشتراط خبرة سابقة، مع مهارات في خدمة المتعاملين، التواصل الفعّال، إدارة المكالمات والاستفسارات والشكاوى، حل المشكلات، استخدام أنظمة CRM وأدوات مراكز الاتصال، التوثيق وإعداد التقارير، العمل الجماعي، المرونة، وحماية وسرية البيانات. Diploma or completion of High School, with no prior experience required. Skills in customer service, effective communication, call, inquiry and complaint handling, problem-solving, CRM and contact center tools, documentation and reporting, teamwork, adaptability, and data protection and confidentiality. </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>ثانوية عامة أو دبلوم High School Graduate or Diploma </p><br> </div>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Wednesday, 30 September 2026<br>⏰ Time: 10:00 AM – 3:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Monday, 14 September 2026<br>⏰ Time: 9:30 AM – 3:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Tuesday, 8 September 2026<br>⏰ Time: 9:30 AM – 4:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>

<p>Telesales Executives work in a call center environment, handling inbound and outbound calls to promote and sell the company’s products and services. The role involves engaging with customers, explaining offerings, and generating leads for sales and activations.<br>⸻<br><strong><u>Walk-in Interview Details</u></strong><br><br><strong>� Date: Wednesday, 9 September 2026<br>⏰ Time: 9:30 AM – 4:00 PM</strong><br><strong>� Venue: Axiom Town, IFZA HQ<br>Dubai Silicon Oasis (Beside the main Pineapple Building)</strong><br></p><p>Please enter through Entrance 3 (Main Reception) and mention my name upon arrival.</p><p><strong>Map: https://share.google/ysuWXUco8QjJ1Tg5k</strong></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>·Ability to multi-task, set priorities and manage time effectively.</p></li><li><p>·Effective communication and listening skills.</p></li><li><p>Proven track record of successfully meeting sales quota preferably over the phone.</p></li><li><p>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.</p></li><li><p>Motivated, team player & target-oriented.</p></li><li><p>Telecom experience is a plus.</p></li><li><p>Graduate & under Graduate</p></li><li><p>0-4 years of similar experience</p></li><li><p>Preferred work location-Dubai</p></li><li><p>Ready to join</p></li><li><p>Language preference-Hindi & English </p><p><br></p><p>Benefit:-</p></li><li><p>Employment Visa</p></li><li><p>Insurance</p></li><li><p>Air Ticket</p></li><li><p>Attractive Salary</p></li><li><p>Attractive Incentive Monthly & Daily</p><p><br></p><p><strong>Note: Please Carry your updated CV</strong></p><p><br></p></li></ul>