Call Center Jobs - Dubai UAE

<p>We are seeking a commercially minded Data Center Operations & Sales Manager to lead the reliable, secure and efficient operation of data center facilities while growing revenue through new customer acquisition and existing client relationships. The role combines operational leadership with sales and business development. The successful candidate will oversee service performance, facility availability, customer satisfaction, budgets and compliance, while identifying opportunities to sell colocation, hosting, managed services and related data center solutions.</p><br><p><strong>Data Center Operations</strong></p><ul><li><p>Oversee day-to-day data center operations, ensuring facility availability, security and service continuity.</p></li><li><p>Monitor critical infrastructure, including power systems, UPS, generators, cooling, fire detection and suppression, physical security and building management systems.</p></li><li><p>Manage planned preventive maintenance, corrective maintenance, testing and emergency response.</p></li><li><p>Maintain operating procedures, incident records, change controls, escalation processes and disaster recovery arrangements.</p></li><li><p>Lead incident investigations, identify root causes and implement corrective and preventive actions.</p></li><li><p>Coordinate with facilities, network, IT, security and external service providers to meet service-level commitments.</p></li><li><p>Oversee capacity planning for power, cooling, rack space and connectivity.</p></li><li><p>Manage operational budgets, vendor contracts, spare parts and cost-control initiatives.</p></li><li><p>Maintain operational dashboards and report on availability, incidents, capacity, service levels and customer issues.</p></li></ul><br><p><strong>Sales & Business Development</strong></p><ul><li><p>Develop and implement sales plans to achieve revenue, margin and customer-acquisition targets.</p></li><li><p>Identify prospects and opportunities for colocation, rack space, power, connectivity, cloud, hosting and managed services.</p></li><li><p>Build relationships with enterprise customers, government entities, telecom operators, cloud providers, system integrators and channel partners.</p></li><li><p>Understand customer requirements and coordinate technical and commercial proposals.</p></li><li><p>Lead pricing, negotiations, contract reviews and commercial presentations in line with company policy.</p></li><li><p>Maintain a healthy sales pipeline, prepare forecasts and provide regular updates to management.</p></li><li><p>Manage the sales cycle from lead qualification through proposal, negotiation, contract award and handover to operations.</p></li><li><p>Work with marketing and technical teams to develop market positioning, customer presentations and service offerings.</p></li><li><p>Monitor market developments, competitor activity and customer needs to identify growth opportunities.</p></li></ul><br><p><strong>Customer & Team Leadership</strong></p><ul><li><p>Act as a senior escalation point for operational and service-related customer concerns.</p></li><li><p>Build strong working relationships with clients and ensure service issues are communicated and resolved promptly.</p></li><li><p>Lead, coach and develop operations and sales team members.</p></li><li><p>Set team objectives, review performance and promote a culture of safety, accountability and customer service.</p></li><li><p>Coordinate operational handovers for new customers and ensure agreed service requirements are documented and achievable.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Electrical, Mechanical, Computer, IT or a related engineering discipline; a business qualification is an advantage.</p></li><li><p>Typically <strong>8–12 years of relevant experience</strong>, including leadership experience in data center operations, critical facilities, colocation or managed services.</p></li><li><p>Proven experience in data center or critical-facility operations, including power, cooling, security and maintenance.</p></li></ul>

<ul><li><p>Manage and monitor the daily operations of the centre to ensure smooth and efficient service delivery. </p></li><li><p>Supervise and coordinate with customer service executives, processing staff, and supervisors.</p></li><li><p>Monitor daily transactions and ensure applications are processed accurately and within the required timelines.</p></li><li><p>Ensure smooth handling of MOHRE, Immigration, ICP, Emirates ID, Amer, Tasheel, and other UAE government-related services. </p></li><li><p>Follow up on pending transactions and ensure timely completion. </p></li><li><p>Handle operational issues and coordinate with the relevant internal teams and government authorities when required. </p></li><li><p>Monitor staff performance, attendance, productivity, and service quality. Ensure the team follows company procedures and government service requirements. </p></li><li><p>Monitor customer feedback and address service-related concerns professionally. </p></li><li><p>Prepare and review daily, weekly, and monthly operational reports. Identify operational gaps and recommend improvements to management. </p></li><li><p>Support the centre in achieving its operational, productivity, and customer service targets.</p></li><li><p>Maintain a professional working environment and ensure the centre is ready for daily operations.</p></li><li><p>Coordinate with management regarding staffing, operational requirements, and other centre-related matters. </p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3–5 years of UAE experience in government services centre operations. </p></li><li><p>Strong knowledge of MOHRE, Immigration, ICP, Emirates ID, Amer, Tasheel, and other UAE government services. </p></li><li><p>Previous experience in government services centres, Tasheel, Amer, PRO services, or similar environments is highly preferred. </p></li><li><p>Proven experience in supervising teams and managing daily operations. </p></li><li><p>Strong knowledge of UAE government procedures and online government platforms. </p></li><li><p>Excellent communication, coordination, and customer service skills. </p></li><li><p>Strong problem-solving and decision-making abilities. </p></li><li><p>Good reporting and MS Office skills. Ability to manage multiple tasks and work under pressure.</p></li><li><p>Candidates who can join immediately will be preferred.</p></li></ul>

<p> <b>JOB PURPOSE</b> </p> <p>Lead the day-to-day delivery and continuous improvement of 24/7 Customer Care operations across two core service areas: Voice (inbound and other telephone-based services) and Non-Voice (email, chat, HealthHub, NAS Club and other digital service channels). Ensure reliable service, customer-centric outcomes, disciplined workforce management, strong team leadership, appropriate escalation handling and achievement of agreed business and people KPIs. Translate departmental strategy into measurable operational execution, controls and improvement plans.</p> Decision Rights &amp; Accountability <p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p> Role Expectations <p>The role requires visible operational leadership, proactive identification of issues, disciplined follow-through, measurable results and constructive engagement with staff and stakeholders. Priorities and targets may be updated by departmental leadership as business needs evolve.</p> <br> <p> <b>RESPONSIBILITIES AND DUTIES</b> </p> 1. Voice &amp; Non-Voice Operational Leadership &amp; Service Delivery <p> Ensure distinct operational oversight of Voice (call handling, availability, service levels and call quality) and Non-Voice (email, chat, HealthHub, NAS Club, turnaround times, request ownership and backlog control).</p> <p> Own daily operations across Voice and Non-Voice teams, including member, provider, broker and regional services; allocate resources, manage priorities and ensure consistent service across shifts and channels.</p> <p> Monitor queue health, demand, response times, backlogs, escalations and service disruptions throughout the day; intervene early and document recovery actions.</p> <p> Ensure clear ownership, timely resolution and appropriate escalation of complex member/provider issues, complaints and service failures.</p> <p> Maintain operational SOPs, shift handovers, contingency plans, service continuity arrangements and cross-functional coordination with IT, operations.</p> <p> Oversee launches, process changes and service transitions with training, readiness checks and post-launch stabilization.</p> 2. Non-Voice Operations HealthHub &amp; Appointment Control <p> Directly oversee HealthHub team productivity, attendance, task allocation, case quality and timely follow-up.</p> <p> Review appointment and request queues daily, including aged items, ownership, status and reasons for delay; take action to prevent backlogs.</p> <p> Ensure appointments and requests are actioned or escalated within the agreed one-hour monitoring threshold; exceptions must be visible, tracked and resolved.</p> <p> Validate that pending cases are actively followed up with relevant teams or providers, with clear closure notes and escalation for recurring bottlenecks.</p> 3. Non-Voice Operations NAS Club Service Management <p> Monitor NAS Club request volumes, turnaround times, team productivity and service quality.</p> <p> Ensure requests are assigned, followed up and resolved without avoidable delay; monitor ageing and eliminate preventable backlogs.</p> <p> Coordinate with relevant stakeholders to resolve recurring issues and improve the customer journey.</p> 4. KPI Ownership, Customer Experience &amp; Quality <p> Own performance against approved KPIs for both Voice and Non-Voice teams, including NPS, CSAT, FCR, voice service level, abandonment, AHT, quality, productivity, adherence, email/chat turnaround times, and HealthHub/NAS Club request ageing.</p> <p> Work toward current departmental benchmarks where applicable: voice service level 90/30, email response within 24 hours, abandonment at or below 5%, and AHT target of 330 seconds; confirm applicable targets by line and channel.</p> <p> Prioritize improvement of NPS against the approved target through detractor analysis, root-cause reviews, coaching and cross-functional action plans.</p> <p> Review performance dashboards daily and weekly; identify drivers, set owners and deadlines, and validate sustained improvements.</p> <p> Work closely with the QA and Training teams to ensure all agents are fully equipped with the knowledge, skills, tools and ongoing coaching needed to consistently deliver excellent customer service. Review quality findings, training gaps, customer feedback and complaint trends; agree targeted refresher training, coaching and knowledge updates, and monitor their effectiveness.</p> 5. Workforce Management, Scheduling &amp; Night/Weekend Control <p> Partner with WFM/MIS to align forecasts, schedules, staffing, shrinkage, leave, overtime and intraday resource movement with demand across both Voice and Non-Voice teams.</p> <p> Manage and monitor overtime requirements and annual leave planning, balancing employee wellbeing, fair allocation, cost-conscious resource use and operational coverage.</p> <p> Liaise closely with the Workforce Management (WFM) team to ensure the right staffing levels, skill mix and resource coverage are available across all shifts and channels to achieve agreed KPIs, including service level, abandonment, response times and productivity. Proactively review forecasts versus actual demand, identify capacity gaps, and coordinate timely scheduling or staffing adjustments to protect service performance.</p> <p> Work with WFM/MIS and supervisors to analyse adherence patterns and shrinkage drivers, communicate findings to teams, and implement practical actions to improve productive availability and KPI delivery.</p> <p> Ensure close monitoring of agent login/logout, breaks, ACW, Not Ready states, occupancy and schedule adherence; investigate anomalies fairly using documented evidence.</p> <p> Monitor agent activity trends across scheduled and actual breaks, extended holds, ACW, talk time, Not Ready states, login/logout times and other adherence indicators; address exceptions promptly with supervisors and agents.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <b>KNOWLEDGE, SKILLS AND EXPERIENCE</b> </li> </ul> <p> Bachelor s degree in Business Administration, Management or a related field, or equivalent relevant professional experience.</p> <p> Minimum 7 years of experience in Customer Care or Contact Center Operations (10+ years preferred), including at least 3 5 years in a supervisory or management role; experience in healthcare, insurance or third-party administration in the UAE is highly preferred.</p> <p> Proven experience managing large-scale, 24/7 voice and non-voice operations, with strong knowledge of WFM, real-time monitoring, resource planning, adherence, shrinkage, quality, customer experience metrics, telephony/CRM platforms and operational reporting.</p> <p> Proven ability to lead supervisors and assistant managers, manage performance, strengthen employee engagement and retention, and improve NPS, service levels, productivity and customer satisfaction; strong analytical, problem-solving and stakeholder communication skills.</p> <p> Ability to lead a 24/7 operation, make timely decisions under pressure and uphold confidentiality and fair treatment.</p> <p>Accountable for day-to-day customer care operations, leadership of supervisors and assistant managers, service recovery, reporting accuracy, team development and the timely delivery of improvement initiatives. Exercise sound judgment, take ownership of outcomes and maintain effective coordination with relevant stakeholders.</p> <p> <br> <br> </p> <p> <b>4. </b> <b>COMMUNICATIONS AND WORKING RELATIONSHIPS</b> </p> <p> <b> </b> </p> <p> The job holder interacts with all Departments within NNHS and other service providers. He/ She must ensure seamless communication between all departments for the smooth operations and to achieve the organizational objective. He/ She must be able to foster strong internal &amp; external communication standards. </p> <p> <b> </b> </p> <p> <b>5. </b> <b>OPERATING ENVIRONMENT</b> </p> <p> <b> </b> </p> <p> He/she works in an air-conditioned environment and spends most of the day at desk. The Jobholder s working hours are flexible as per weekly schedule within the boundaries of the UAE labor law. The job holder is not exposed to any obvious hazards. </p> <p> </p> <p> </p> <p>Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive.</p> <p>NAS Neuron Heath Services LLC is an equal opportunity employer.</p>

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.<br><br>Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.<br><br>Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.<br><br>About The Role<br><br>Core Objective:<br><br>Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.<br><br>Key Responsibilities<br><br>Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department. Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities. Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks. Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities. Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.<br><br>What You'll Do<br><br>Office-based role serving as the primary point of contact for Driver Partners. Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles. Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.1–3 years of experience in a Call centre operations, preferably within Delivery Platforms. Data-driven with exposure to analytics and proficiency in Excel. Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred) A valid UAE driving license (preferred). May conduct field engagements as needed. <br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<strong>The Team <br><br></strong>We are a global, independent, multi-disciplinary consultancy delivering sustainable engineering and design solutions across the built environment. With over 1,200 engineers and designers across 29 locations, we apply our expertise to local market conditions to deliver resilient, low-carbon engineering solutions. We are 100% partner-owned and are proud to have been named Building Magazine’s Engineering Consultant of the Year in 2024, 2022, and 2021.<br><br>Our data centre team has been leading mission-critical design since 2006, delivering over 2,000MW of capacity globally. With a reputation for engineering excellence and sustainability, we’ve partnered with some of the world’s most high-profile clients to create energy-efficient, low-emission data centres that set new standards for resilience and innovation. Recognised as Data Centre Consultancy of the Year in 2025, our team continues to push boundaries in design and delivery.<br><br>Based in Dubai, this role forms a key part of our growing presence across the Middle East and North Africa (MENA). You will play a central role in establishing and expanding our regional data centre capability, working collaboratively with our global network and local partners.<br><br><strong> The Role <br><br></strong>This is a strategic leadership opportunity for an experienced, client-focused data centre specialist to establish, develop and grow our data centre capability from Dubai, serving clients and projects across the wider MENA region. For the right candidate, this may represent a step up from their current role; they will be supported in making that transition through close collaboration with regional leadership and access to our established global sector experts. The successful candidate will be expected to combine sector credibility, technical leadership and commercial drive to build a sustainable regional business unit.<br><br>You will be accountable for the full lifecycle of the sector’s growth and delivery: identifying and mapping priority clients, developing opportunities, leading bids and proposals, shaping project strategies, overseeing multidisciplinary design delivery, and ensuring robust quality assurance and quality control throughout each commission.<br><br>Working closely with regional leadership and our established global data centre specialists, you will set the direction for the MENA offer, develop trusted client relationships, build a high-performing local team, and ensure that our technical, commercial and service standards are consistently delivered. You will not be expected to do this in isolation: you will have the support, guidance and technical depth of both the regional leadership team and our global network of sector experts.<br><br><strong>Key Responsibilities<br><br></strong><ul><li> Establish and grow the data centre business unit in Dubai as a regional platform serving the MENA market.</li><li> Develop a clear regional growth plan, including target markets, priority clients, strategic partners, pipeline opportunities and sector positioning.</li><li> Lead work winning activity, including client mapping, opportunity development, bid strategy, proposal leadership, fee development and commercial negotiation.</li><li> Act as a senior client-facing representative for the data centre sector, building long-term relationships with developers, operators, hyperscale clients, investors, contractors and delivery partners.</li><li> Lead multidisciplinary design delivery on data centre projects, ensuring solutions are technically robust, coordinated, buildable, resilient, sustainable and aligned with client requirements.</li><li> Own project delivery governance, including programme, resourcing, risk management, change control, commercial performance, reporting and stakeholder communication.</li><li> Implement and maintain rigorous QA/QC processes, including design reviews, technical approvals, interdisciplinary checks, lessons learned and compliance with relevant standards, codes and Cundall procedures.</li><li> Recruit, mentor and develop engineers and technical specialists, creating a high-performing team culture that supports growth, accountability and collaboration across the region.<br><br></li></ul><strong>The Skills<br><br></strong>You will be a Chartered Engineer, or working towards equivalent professional recognition, educated to degree level in a relevant engineering discipline. You will bring significant consultancy experience, with a proven track record in data centre, mission-critical, high-technology or similarly complex MEP-led projects.<br><br>The role requires someone who can operate as both a sector leader and a delivery lead: commercially aware, technically credible, highly organised, and confident engaging with senior clients, project teams and regional leadership.<br><br>You will have demonstrable experience developing client relationships, identifying new opportunities, shaping winning proposals and converting prospects into live commissions. You will also understand how to build delivery teams, set expectations, manage resources and maintain strong commercial performance across multiple concurrent projects.<br><br>Technically, you will be able to lead and review design outputs, manage multidisciplinary coordination, chair project and design reviews, oversee specifications and reports, and ensure that QA/QC procedures are applied consistently. You will be comfortable balancing hands-on technical input with strategic leadership, business development and team management responsibilities.<br><br><strong>Job Description<br><br></strong>Your career at Cundall - Critical systems - Publications - Cundall<br><br> <strong>We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.<br><br></strong>

Location: Remote<br><br>Schedule: Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on performance and qualifications<br><br>The Opportunity<br><br>Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers.<br><br>This is a performance-focused position for someone who can communicate confidently, think quickly, handle objections and remain professional during continuous high-volume calling.<br><br>You will not provide licensed advice or complete customer enrolments. Your responsibility is to qualify consumers, obtain their permission and complete an accurate live transfer.<br><br>What You’ll Do<br><br><ul><li>Contact consumer leads using an outbound dialer.</li><li>Follow campaign scripts, introductions and compliance requirements.</li><li>Ask focused questions to determine whether consumers meet campaign requirements.</li><li>Explain the reason for the call clearly and professionally.</li><li>Handle hesitation, objections, rejection and difficult conversations.</li><li>Obtain permission and complete warm live transfers.</li><li>Remain on the call until the receiving representative accepts the handoff.</li><li>Record accurate notes, dispositions, outcomes and follow-up requirements.</li><li>Handle unsuccessful transfers and callbacks according to campaign procedures.</li><li>Apply feedback from call reviews, coaching and performance reporting.</li><li>Learn and work across different consumer-service campaigns.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of recent high-volume outbound calling experience.</li><li>Experience qualifying leads and completing warm or live transfers.</li><li>A history of achieving measurable call, qualification or transfer targets.</li><li>Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.</li><li>Strong understanding of call dispositions, callbacks, holds, consultation calls and live transfers.</li><li>Experience maintainingaccurate CRM records while speaking with consumers.</li><li>Strong listening, communication and objection-handling skills.</li><li>Ability to remain calm and professional when dealing with rejection or abusive callers.</li><li>Ability to type at least 35 net words per minute with strong accuracy.</li><li>Verifiable employment history and professional references.</li><li>Availability to work the assigned full-time campaign schedule.<br><br></li></ul>Experience in insurance, health-benefit programs, telecommunications, financial services, consumer services or another regulated calling environment is an asset.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be asked to complete a typing test, equipment check, reference check, call role-play and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted and properly qualified live transfers</li><li>Consistent progress toward campaign production targets</li><li>Call quality and compliance</li><li>Accurate CRM notes and dispositions</li><li>Productive dialer activity</li><li>Attendance and schedule reliability</li><li>Professional objection handling</li><li>Improvement following coaching and call reviews<br><br></li></ul>Representatives may be expected to produce approximately five accepted qualified transfers per dialing hour, depending on the campaign.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized and comfortable speaking with a high volume of consumers every day.<br><br>You should be able to recover quickly from rejection, follow a structured process and sound natural rather than scripted. You must maintain quality while working toward demanding performance targets and remain professional when consumers become impatient, suspicious or disrespectful.<br><br>Remote Technology Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM</li><li>A dual-monitor setup</li><li>Reliable internet with a speed of at least 100 Mbps</li><li>A backup internet connection or power solution</li><li>A wired, noise-cancelling USB headset</li><li>A webcam</li><li>A quiet, private and professional workspace</li></ul>

<p><strong>About WhiteCrow</strong></p><p><br></p><p>We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.</p><p><br></p><p><strong>About our client</strong></p><p><br></p><p>Our client is a leading Dubai-based diversified investment group with a strong portfolio spanning real estate, hospitality, leisure, entertainment and other strategic sectors. The organisation plays an important role in supporting Dubai’s growth and development, with a focus on creating innovative, sustainable and future-ready destinations and experiences.</p><p><br></p><p><strong>As a Director - Customer Engagement &amp; Contact Centre, you will be responsible for...</strong></p><p><br></p><ul><li><strong><em>Strategic Leadership:</em></strong> Developing and implementing a comprehensive strategy for the contact center and all customer engagement channels.</li><li>Defining service standards, establishing key performance indicators (KPIs), and creating a roadmap for technology and process enhancements.</li><li><strong><em>Operational Excellence:</em></strong> Overseeing the day-to-day operations of the contact center and Centers, ensuring all teams are meeting performance targets related to interaction volumes, response times, and customer satisfaction.</li><li>Implementing strategies to optimize workforce and resource allocation for maximum efficiency.</li><li><strong><em>Customer Experience Implementation: </em></strong>Championing customer-centric process implementation across the organization.</li><li>Feeding the CX team with customer feedback and interaction data to identify pain points and opportunities for improvement, and overseeing and collaborating with the CX team to enhance the end-to-end customer journey.</li><li><strong>T<em>echnology &amp; Innovation:</em></strong> Leading the evaluation and selection of contact center technologies, including investing in modern platforms, artificial intelligence (AI), and automation tools to enhance both the customer and agent experience.</li><li><strong><em>Team Leadership &amp; Development:</em></strong> Leading, mentoring, and developing a high-performing team of managers and specialists.</li><li>Fostering a culture of continuous learning, accountability, and excellence, ensuring the team is being equipped to handle complex customer interactions.</li><li><strong><em>Stakeholder Management: </em></strong>Serving as a strategic partner to senior leadership, presenting data-driven insights and business cases for new initiatives.</li><li>Collaborating with other departments to resolve systemic customer issues and align cross-functional goals.</li></ul><p><br></p><p><strong>What you already have...</strong></p><p><br></p><ul><li>A Bachelor's degree is required; a Master's degree in Business Administration, Operations Management, or a related field is highly preferred.</li><li>A minimum of 10–15 years of progressive experience in contact center management or customer experience, with a proven track record of success in a senior leadership role.</li><li>Strategic Acumen: Exceptional strategic planning skills and a deep understanding of contact center operations, technology, and industry best practices.</li><li>Analytical Skills: Highly analytical with the ability to use data to inform decisions, measure performance, and drive continuous improvement.</li></ul>

<p><strong>Company Description</strong> Al Garhoud Medical Fitness Center is a modern medical examination facility specializing in certified visa medical tests and screening services in Dubai, United Arab Emirates. The center offers convenient, streamlined medical check-ups and visa-related testing in one location, with a strong focus on fast, accurate, and dignified service. It is designed in line with DHA and Covid-19 protocols, equipped with advanced laboratory technologies to support high-quality diagnostics. The facility can accommodate up to 1,200 customers per day and provides rapid service options with results delivered within set time frames ranging from 2 to 48 hours. Medical Fitness Center professionals are dedicated to delivering the level of care clients need and deserve during their visa medical processes.</p><p><strong>Role Description</strong> The General Practitioner will work full time on-site at Al Garhoud Medical Fitness Center in Dubai, United Arab Emirates, providing clinical assessment and medical examinations for visa medical testing and fitness evaluations. Responsibilities include conducting comprehensive patient histories and physical examinations, ordering and interpreting diagnostic tests, and documenting findings according to regulatory and center protocols. The practitioner will ensure timely completion of medical reports, and collaborate with nursing and administrative teams to maintain efficient patient flow. The role also involves counseling clients on test results, providing appropriate follow-up recommendations, and adhering to local health authority standards and professional ethics.</p><p><strong>Job Type:</strong> Full-Time</p>Job Responsibilities<ul><li>Conduct general medical examinations and clinical assessments.</li><li>Diagnose and treat common medical conditions.</li><li>Provide medical consultations and appropriate treatment plans.</li><li>Monitor patients' health and follow up on their medical conditions.</li><li>Maintain accurate and confidential medical records.</li><li>Refer patients to specialists when necessary.</li><li>Provide preventive healthcare advice and patient education.</li></ul>Job Requirements<ul><li>Bachelor's Degree in Medicine (MBBS or equivalent).</li><li>Valid DHA eligibility or license.</li><li>Previous experience as a General Practitioner.</li><li>Strong clinical assessment and diagnostic skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work effectively within a medical team.</li><li>Good command of English.</li></ul><p><br></p>

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced heads of reliability who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for heads of reliability with 4+ years running or reviewing production incidents to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: blameless postmortems and root-cause analyses, on-call runbooks, severity and escalation write-ups, SLO and error-budget reports, remediation action-item trackers, and reliability review decks.<br><br>Compensation: $80/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 4+ years as a Site Reliability Engineer, Incident Commander, or production/on-call engineering lead Direct ownership of writing or reviewing blameless postmortems and root-cause analyses Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>4+ years as a Site Reliability Engineer, Incident Commander, or production/on-call engineering lead Direct ownership of writing or reviewing blameless postmortems and root-cause analyses Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced incident managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for incident managers with 4+ years running or reviewing production incidents to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: blameless postmortems and root-cause analyses, on-call runbooks, severity and escalation write-ups, SLO and error-budget reports, remediation action-item trackers, and reliability review decks.<br><br>Compensation: $80/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 4+ years as a Site Reliability Engineer, Incident Commander, or production/on-call engineering lead Direct ownership of writing or reviewing blameless postmortems and root-cause analyses Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>4+ years as a Site Reliability Engineer, Incident Commander, or production/on-call engineering lead Direct ownership of writing or reviewing blameless postmortems and root-cause analyses Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

<p>We’re looking for a warm, approachable and enthusiastic <strong>all-rounder</strong> who enjoys being part of a busy, supportive environment and is happy to get involved wherever needed.</p><ul><li><p>Friendly, caring and approachable, with a natural ability to build positive relationships with children, families and colleagues</p></li><li><p>Highly organised with strong administrative and communication skills</p></li><li><p>Proactive, adaptable and willing to turn their hand to a variety of tasks</p></li><li><p>Comfortable interacting with children and young people, including those with SEN and additional needs</p></li><li><p>Patient, understanding and able to create a welcoming environment for every family</p></li><li><p>Reliable and able to use initiative while working as part of a close-knit team</p></li><li><p>Strong attention to detail and confident managing records, schedules, enquiries and general centre administration</p></li><li><p>Flexible approach to working hours, including some afternoons, evenings, weekends and school holiday periods as required</p></li><li><p>A genuine team player who is happy to support the Centre Manager and wider team with the day-to-day running of the centre</p></li><li><p>Positive, solutions-focused attitude — someone who sees what needs doing and is happy to get stuck in</p></li><li><p>Professional and discreet when handling confidential or sensitive information</p><br></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Above all, we’re looking for someone who brings warmth and positive energy to the centre and genuinely enjoys helping things run smoothly for our children, families and team. Work Location: In person</p>

<p>BMS Engineer Specialist – Data Centre Design</p><p><strong>Location:</strong> UAE</p><p><strong>Company:</strong> Syska Hennessy Group</p><p><br></p><p><br></p><p>At Syska Hennessy Group, we're looking for an experienced <strong>BMS Engineer – Data Centre Design</strong> who can turn complex engineering requirements into intelligent, reliable, and resilient building management solutions.</p><p><br></p><p>This is an opportunity to contribute to the design of mission-critical data centres, where precision, system integration, and operational reliability are essential.</p><p><br></p><p><strong>What You'll Be Doing</strong></p><p><br></p><p>As our BMS Specialist, you'll take an active role in the design, development, and coordination of BMS solutions across data centre projects.</p><p>Your responsibilities will include:</p><ul><li>Develop and review BMS architecture, control schematics, points lists, I/O schedules, sequences of operation, and technical specifications.</li><li>Design and coordinate BMS controls for chillers, CRAH/CRAC units, fan wall units, chilled water systems, pumps, cooling towers, and other critical HVAC equipment.</li><li>Coordinate BMS interfaces with EPMS, DCIM, UPS, generators, electrical infrastructure, and third-party systems.</li><li>Contribute to all stages of design, from concept and schematic design through detailed design, tender documentation, and IFC packages.</li><li>Work closely with mechanical, electrical, ICT, ELV, and other engineering disciplines to deliver fully coordinated solutions.</li><li>Review contractor submissions, shop drawings, control strategies, equipment schedules, and technical documentation.</li><li>Develop and review control sequences that support redundancy, energy efficiency, resilience, and fail-safe operation.</li><li>Participate in technical meetings, design reviews, commissioning activities, functional testing, and integrated systems testing (IST).</li></ul><p><br></p><p><br></p><p><strong>Education &amp; Experience</strong></p><p><br></p><ul><li>Bachelor's degree in Electrical, Mechanical, Controls, Automation Engineering, or a related discipline.</li><li>Minimum 5 years of relevant experience in BMS design and engineering.</li><li>Proven involvement in data center projects, preferably hyperscale, Tier III, or Tier IV facilities.</li><li>Previous experience within an engineering design consultancy is highly desirable.</li></ul><p><br></p><p><strong>Technical Expertise</strong></p><p><br></p><ul><li>Strong understanding of BMS architecture, control strategies, and building automation systems.</li><li>Demonstrated experience designing controls for mission-critical cooling and HVAC infrastructure.</li><li>Proficiency in developing sequences of operation, control diagrams, points lists, and BMS technical specifications.</li><li>Experience with BACnet, Modbus, TCP/IP, and other relevant communication protocols.</li><li>Familiarity with BMS platforms such as Siemens, Schneider Electric, Honeywell, or Johnson Controls.</li><li>Knowledge of BMS integration with EPMS, DCIM, and other monitoring platforms.</li><li>Understanding of ASHRAE guidelines, applicable industry standards, and data centre redundancy requirements.</li><li>Familiarity with AutoCAD and relevant engineering design tools.</li></ul><p><br></p><p><br></p>

<p>The Technical Director will lead the entire Technical Office function for a major Data Centre project, overseeing design, engineering, technical governance, BIM, material approval, and technical delivery from design development through commissioning and handover. The role requires providing strategic technical leadership across MEP, ELV, and CSA interfaces to deliver a highly reliable, resilient, and mission-critical facility. Acting as the senior technical authority, you will bridge Design, Procurement, Construction, and Commissioning teams while driving technical excellence and problem resolution.</p><p><br></p><p><strong>Must-Have Experience:</strong></p><ul><li>Bachelor’s degree in Mechanical, Electrical, Electromechanical, Civil Engineering, or a related discipline</li><li>Minimum 20 years of experience in engineering, design management, and technical leadership, including at least 10 years delivering large-scale Data Centre, mission-critical, hyperscale, or major infrastructure projects.</li></ul><p><br></p><p>Strong technical proficiency Data Centre requirements, critical power, cooling, fire protection, BMS, EPMS, and digital engineering platforms.</p>

<strong>Company Description<br><br></strong>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.<br><br>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.<br><br>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.<br><br>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities:<br><br></strong><ul><li>Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.</li><li>Provide information about the fitness center’s facilities, equipment, services, and class schedules.</li><li>Monitor guest activity to ensure safety and proper use of fitness equipment.</li><li>Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.</li><li>Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.</li><li>Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.</li><li>Handle guest complaints or concerns professionally and ensure guest satisfaction.</li><li>Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.</li><li>Promote fitness center services such as personal training, classes, and wellness programs to guests.</li><li>Ensure the fitness center operates in compliance with health and safety regulations.</li><li>Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.</li><li>Assist in checking in guests and processing membership or day pass transactions when required.</li><li>Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.</li><li>Offer personalized recommendations or services based on guests' fitness interests and needs.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Previous experience in a customer service role, preferably in a fitness or hospitality setting.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of fitness equipment and wellness practices.</li><li>Ability to maintain a clean and organized fitness environment.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>Strong problem-solving skills with a guest-oriented mindset.</li><li>Fitness or wellness certification is a plus, but not required.</li><li>Proficiency in using booking systems or guest management software.</li><li>Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.</li></ul>

Company Description At Physioveda, we are dedicated to providing comprehensive care to our patients using evidence-based practices and the latest techniques. Our experienced medical team is committed to helping patients recover and optimize their health. Physioveda Medical Center offers a wide range of healthcare services, including general physician services, dental care, orthopedic treatments, and physiotherapy, ensuring all your healthcare needs are met.<br>Role Description This is a full-time, on-site role for a Licensed Massage Therapist located in Dubai. The Licensed Massage Therapist will be responsible for providing various massage therapy treatments, including therapeutic and body massages. The role also involves offering stress management solutions and supporting patients' overall well-being through effective massage techniques. Being part of our dedicated team, you will work closely with other healthcare professionals to ensure the highest level of patient care.<br>Key Requirements DHA License is a must Strong customer service skills, with the ability to communicate clearly, listen actively, and build trust with diverse patients. Skills in Massage Therapy Experience in Stress Management techniquess Ability to work well within a team Proficiency in English; additional language skills are an advantage.

???? We're Hiring: Telephone Operator???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Entry-Level to Mid-Level???? Work Arrangement: Fully Remote About UsEldrion is a growing international organization focused on customer experience, communication excellence, and operational efficiency. Our teams collaborate across Customer Service, Administration, Operations, Sales Support, and Business Services to deliver responsive communication and seamless customer interactions. The Role We are seeking a friendly and professional Telephone Operator to manage inbound and outbound calls, assist customers with inquiries, and support day-to-day communication and administrative activities across the organization. This is an excellent opportunity for a telephone operator, receptionist, customer service, or call handling professional looking to grow their career in an international and fully remote working environment. Key Responsibilities Answer and manage inbound and outbound telephone calls professionally. Respond to customer inquiries and provide accurate information. Work closely with Customer Service, Administration, Operations, Sales Support, and Business Services teams. Route calls to the appropriate departments when required. Maintain call logs, customer records, and communication documentation. Follow up on customer requests and outstanding inquiries. Support appointment scheduling and communication coordination. Monitor service quality and response times. Prepare operational reports and management updates. Help resolve routine customer concerns and escalate complex issues when necessary. Maintain organized records and document control procedures. Support process improvements across communication and service operations. Promote excellent customer service and professional communication standards. Assist with cross-functional business support initiatives. Stay informed about company services and communication best practices. Requirements High school diploma or Bachelor's degree in Business Administration, Communications, or a related field is preferred.1–2 years of experience as a telephone operator, receptionist, customer service representative, or in a related role is an advantage. Excellent verbal communication and interpersonal skills. Strong customer service and problem-solving abilities. Good organizational and multitasking skills. Good written and verbal English communication skills. Experience with telephone systems, CRM platforms, or Microsoft Office is an advantage. Familiarity with call routing, scheduling, or customer support tools is a plus. Ability to work independently and collaborate with international teams. UAE or GCC customer service experience is an advantage but not required. Relevant customer service or communication certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Telephone Operator Position???? Career Growth & Professional Development???? Exposure to Customer Service & Business Operations???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Customer Operations

<strong>Company Description</strong> Discover Learning Tutors is a tuition centre located in Motor City, Dubai, supporting learners from ages 3 to 18. The centre focuses on helping children thrive in their school education through tailored academic support and guidance. Programs are designed to build confidence, strengthen core skills, and encourage curiosity about the world beyond the classroom. Team members collaborate to create a positive, inclusive environment where every learner’s progress is valued and celebrated.<br><strong>Role Description</strong> The Business Development Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for identifying and pursuing new business opportunities, including developing partnerships with schools, community organizations, and families. Day-to-day tasks include generating and qualifying leads, conducting market research, managing inquiries, and maintaining strong relationships with prospective and existing clients. The specialist will prepare proposals, support marketing initiatives, track performance metrics, and provide feedback on programs and services to improve enrolment and retention. Collaboration with the management and tutoring teams is essential to align business development activities with educational goals and centre values.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Analytical Skills and Market Research capabilities to identify trends, opportunities, and competitive positioning.</li><li>Candidates should possess excellent Communication skills to engage with families, schools, and partners, including clear written and verbal interaction.</li><li>Candidates should possess effective Lead Generation skills to build and manage a pipeline of prospective clients and convert inquiries into enrolments.</li><li>Candidates should possess solid Customer Service skills to provide supportive, responsive, and professional interactions with learners’ families and stakeholders.</li><li>Relevant experience in business development, sales, or education services, preferably within a tutoring or learning centre environment.</li><li>Ability to work on-site in Dubai, manage multiple priorities, and use CRM or similar tools for tracking leads and performance.</li><li>Bachelor’s degree in Business, Marketing, Education, or a related field is preferred.</li></ul>

???? WE’RE HIRING – MEDICAL INSURANCE COORDINATOR???? Aesthetic Medical Center???? Silicon Oasis, Dubai, UAE<br>We are looking for an experienced Medical Insurance Coordinator to join our growing aesthetic medical center.<br>Requirements:2–3 years of UAE healthcare/medical insurance experience. Strong knowledge of DHA insurance procedures and TPA portals. Experience in insurance eligibility checks, pre-authorizations and approvals. Knowledge of medical claims, submissions, rejections and resubmissions. Good communication and coordination skills. Experience in a medical center, clinic or hospital is preferred. Key Responsibilities:Handle patient insurance eligibility and approvals. Coordinate pre-authorizations with insurance companies and TPAs. Process and follow up on medical claims. Coordinate with doctors, nurses and reception team regarding insurance matters. Maintain accurate insurance records and documentation.<br><br>Email CVs to jobs@learntob.com

<strong>Job Description<br><br></strong><strong>Job Title: </strong>Pharmacist<br><br><strong>General Description:<br><br></strong>The pharmacist is responsible for providing safe pharmaceutical care by dispensing medications to patients in the inpatient and outpatient clinics at Eradah Center, while ensuring the optimal use of medications in accordance with approved standards. The pharmacist also conducts monthly audits, documents and analyzes the results, and reports them as part of Key Performance Indicators (KPIs) to support the continuous improvement of pharmaceutical services.<br><br><strong>Specialized Duties:<br><br></strong><ul><li> Review and evaluate all medical prescriptions and medication treatment plans to verify their appropriateness and safety, and communicate with the treating physician regarding any conflicts or therapeutic observations. </li><li> Contribute to organizing and delivering training and educational programs for physicians, nurses, and pharmacists on medication policies and therapeutic protocols, in coordination with the Quality Department. </li><li> Participate in periodic medication inventory counts and review stock in the pharmacy, medication stores, nursing stations, and emergency carts to ensure inventory accuracy and efficiency. </li><li> Verify medications brought by patients from outside the center in terms of storage conditions and expiration dates, and coordinate with the treating physician regarding the possibility of using them during the treatment period. </li><li> Participate in the selection and procurement of medications and pharmaceutical supplies, in coordination with the Procurement Department, based on clinical needs and approved standards. </li><li> Manage medication refilling processes and replenish automated medication dispensing cabinets. </li><li> Perform medication refilling using unit-dose dispensing systems. </li><li> Perform any other duties assigned by the direct supervisor within the scope of the position. <br><br></li></ul><strong>Qualifications<br><br></strong><strong>Educational Qualifications:<br><br></strong>Bachelor's Degree in Pharmacy.<br><br><strong>Professional Experience:<br><br></strong><ul><li> New graduate or up to 3 years of practical experience in the field of pharmacy. </li><li> Experience in refilling automated medication dispensing cabinets is preferred. </li><li> Valid license from the Dubai Health Authority (DHA) or other relevant regulatory authorities within the UAE. </li><li> Basic Life Support (BLS) certification. <br><br></li></ul><strong>About ERADA Center for Treatment &amp; Rehab:<br><br></strong>Our objectives is to ease the suffering of addicts’ patients and their families by restoring health, hope and determination”<br><br>Erada Center for Treatment and Rehab in Dubai was established based on the vision of H.H Sheikh Mohammed Bin Rashid Al Maktoum and by the initiative of H.H Sheikh Hamdan Bin Mohammed Al Maktoum. It aims to treat the disease of substance use disorders and alcohol addiction which negatively impact the wellbeing of individuals, families and society. Erada Center is a governmental entity committed to offer treatment and rehab services; promote awareness about addiction and to contribute in the scientific research in the field of addiction.<br><br><strong>Job Category<br><br></strong>Other Jobs<br><br><strong>Advertiser<br><br></strong>Dubai Government<br><br><strong>Required Nationality<br><br></strong>UAE Only<br><br><strong>Monthly Salary<br><br></strong>Unspecified<br><br><strong>Schedule-Time<br><br></strong>Full time<br><br><strong>Job Posting<br><br></strong>21/10/2026<br><br><strong>Unposting Date<br><br></strong>28/10/2026

<p><strong>We’re looking for an Associate General Manager – Customer Strategy to lead and shape Landmark Group’s customer growth agenda across brands, channels, and business functions. In this role, you’ll own strategic customer priorities by using customer behavior, voice-of-customer inputs, touchpoint experience data, preference signals, proposition performance, and business economics to identify how we can better understand customers, improve their experience, and create profitable growth across the full customer lifecycle.</strong></p><p><br></p><ul><li>Enterprise Customer Growth Strategy – How do we acquire, activate, retain, and grow high-value customers across brands, channels, and customer segments?</li><li>Customer Experience Transformation – How do customers experience Landmark across stores, app, web, service, delivery, returns, payments, loyalty, campaigns, and partner interactions, and where should we intervene?</li><li>Customer Value Proposition &amp; Economics – Which propositions, benefits, services, assortments, and experiences create the best balance of customer value, sales, margin, frequency, retention, and long-term profitability?</li><li>Customer-Led Business Decisioning – How do we embed customer insight into strategic decisions across buying, planning, merchandising, pricing, finance, operations, L&amp;D, sales, marketing, digital, CRM, loyalty, and product teams?</li></ul><p><br></p><p>You’ll partner with senior leaders across brand, buying, planning, finance, operations, L&amp;D, sales, digital, marketing, CRM, loyalty, analytics, technology, and product teams to convert customer understanding into enterprise priorities, propositions, journeys, service improvements, business cases, governance forums, decision frameworks, and measurable transformation roadmaps.</p><p><br></p><p><strong>What You Will Be Doing?</strong></p><ul><li>Lead the development and execution of customer strategy across Landmark Group brands, ensuring customer needs, behaviors, preferences, and experience pain points shape senior leadership priorities and business action plans.</li><li>Own the customer strategy roadmap across key touchpoints including stores, app, web, service, delivery, returns, payments, loyalty, campaigns, and partner interactions to identify friction, growth opportunities, and experience gaps.</li><li>Establish a strong voice-of-customer and preference-learning agenda using feedback, complaints, surveys, reviews, NPS/CSAT themes, call centre insights, store feedback, and digital behavior.</li><li>Define and evaluate customer value propositions, benefits, journeys, services, and experience interventions by balancing customer desirability, operational feasibility, sales impact, margin implications, and long-term customer value.</li><li>Translate customer insights, preference signals, market trends, research, analytics outputs, and business priorities into strategic recommendations for buying, planning, merchandising, pricing, finance, operations, L&amp;D, sales, marketing, digital, CRM, and loyalty teams.</li><li>Influence cross-functional leaders to embed customer-focused decision-making into category choices, assortment planning, campaign design, service standards, store execution, training content, customer journeys, and commercial reviews.</li><li>Build and sponsor business cases for customer initiatives, including expected experience improvement, customer adoption, sales uplift, margin impact, investment requirements, operational effort, and success metrics.</li><li>Define customer performance and experience measurement frameworks covering acquisition, activation, engagement, frequency, retention, churn, lifetime value, satisfaction, complaints, service recovery, and channel behavior.</li><li>Drive cross-functional governance and execution of customer initiatives, ensuring strategic alignment, clear ownership, timelines, dependencies, communication plans, training inputs, and post-launch learnings.</li><li>Prepare executive-ready strategy documents, customer insight stories, performance updates, leadership presentations, and recommendations that connect customer experience and customer value to measurable business outcomes.</li></ul><p><br></p><p><strong><em>What We Are Looking For?</em></strong></p><ul><li>11–13 years of experience in customer strategy, CRM strategy, marketing strategy, retail strategy, customer experience, consulting, consumer business, or transformation roles.</li><li>Deep understanding of customer lifecycle management, segmentation, customer journeys, personalization, CRM, loyalty, customer experience, omnichannel retail, and customer economics.</li><li>Proven ability to define customer strategy, shape transformation roadmaps, and translate customer insights, analytics outputs, market trends, and business priorities into scalable customer-led initiatives.</li><li>Strong commercial and strategic acumen, with the ability to evaluate customer impact, sales uplift, margin implications, ROI, investment requirements, operating complexity, and long-term customer value.</li><li>Demonstrated experience influencing senior stakeholders and working across CRM, marketing, digital, product, technology, analytics, finance, loyalty, operations, L&amp;D, buying, planning, and brand teams.</li><li>Structured problem-solving mindset with strong program leadership skills and the ability to manage multiple strategic initiatives, senior stakeholders, workstreams, and timelines.</li><li>Comfort working with data, dashboards, customer research, voice-of-customer inputs, and business performance trends to frame the right questions and convert insights into senior-level decisions.</li><li>Experience with CRM, CDP, customer engagement, loyalty, or marketing automation platforms such as Bloomreach, Braze, MoEngage, Salesforce Marketing Cloud, or similar tools will be an advantage.</li><li>Excellent executive communication, stakeholder management, storytelling, and influence skills, with the ability to create leadership-ready narratives and drive decision-making.</li><li>A master’s degree in business, marketing, economics, analytics, engineering, or an MBA from a reputed institute is preferred.</li></ul><p><br></p><p><strong>About us - </strong></p><p>CSi - One Team, One Promise, One Identity.</p><p>In a world driven by data, strategy and intelligence belong together, our new identity represents the bridge between understanding our customers and delivering for them. We are moving forward as one team, fueled by a singular vision to turn insights into impact.</p><p><br></p>