Cctv Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><ul> <li>The Investment Advisor provides support to the Relationship Managers and their clients to meet the client’s desired investment objectives and increase bank’s share of wallet.</li> <li>The Investment Advisor plays a key role in providing the bank’s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile.</li> <li>The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.</li> </ul><br><b>Key Responsibilities</b> <br><ul> <li>Assisting Affluent Segment - Relationship Managers in UAE to meet client’s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products.</li> <li>Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas.</li> <li>To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.</li> <li>Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.</li> <li>Determine client’s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings.</li> <li>Conduct portfolio reviews by providing independent opinion on quality of client’s existing portfolios.</li> <li>Ensure that all the wealth management sales teams (Frontline RMs &amp; Specialists) receive adequate sales support, and route to market ideas basis current &amp; relevant views.</li> <li>Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions.</li> <li>Provide reports / analysis where required within the management framework.</li> <li>Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them.</li> <li>Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.</li> <li>Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</li> <li>Adhere and ensure operational risk management measures are met on a day-to-day basis.</li> <li>Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.</li> <li>Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls.</li> <li>Adhere to all controls and compliance guidelines set by the Bank.</li> <li>Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products.</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.</li> <li>This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li> </ul><br> <br><p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal</span></strong><br><span>• &nbsp; &nbsp;WM – CIO Office Team</span><br><span>• &nbsp; &nbsp;WM Group Advisory Solutions Team</span><br><span>• &nbsp; &nbsp;Affluent Banking Relationship Managers</span><br><span>• &nbsp; &nbsp;Affluent Banking Unit Heads</span><br><span>• &nbsp; &nbsp;Affluent Banking-Sales &amp; Distribution Head</span><br><span>• &nbsp; &nbsp;County Product Team – Managed Investments</span><br><span>• &nbsp; &nbsp;Country CMPS team and dealing desk</span><br><span>• &nbsp; &nbsp;Country WM Lending team</span><br><span>• &nbsp; &nbsp;Country Credit Team</span><br><span>• &nbsp; &nbsp;Country Operations Team</span><br><span>• &nbsp; &nbsp;Country Insurance Team</span><br><span>• &nbsp; &nbsp;WM Proposition Team</span><br><span>• &nbsp; &nbsp;WRB Head</span><br><span>• &nbsp; &nbsp;WM &amp; Affluent Regional Head</span><br><span>• &nbsp; &nbsp;WM Advisory Team and Wealth Coach</span></p><br><br> <p><strong><span>External</span></strong><br><span>• &nbsp; &nbsp;Third Party Product Providers – Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers</span><br><span>• &nbsp; &nbsp;Existing and Prospective Customers of the Bank</span></p><br><br><b>Skills and Experience</b> <br><ul> <li>Understanding of Financial Markets.</li> <li>Needs to have good understanding or experience of global markets</li> <li>Approach to Advisory &amp; Financial Planning.</li> <li>Understanding of Asset Allocation &amp; Portfolio Construction</li> <li>Product Knowledge – Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage &amp; Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending.</li> <li>Communication Skills Expert.</li> <li>Analytical and Computing Skills.</li> <li>Good stakeholder managements.</li> <li>CISI level 3– preferably have completed before hand.</li> </ul><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Minimum undergraduate</span><br><span>• &nbsp; &nbsp;CFA, CFP, PFP, CAIA, FRM or CMT is preferred but not mandatory</span><br><span>• &nbsp; &nbsp;English and Arabic is mandatory</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><strong>Do the right thing</strong>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><strong>Never settle,</strong>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><strong>Are better together,</strong>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><strong>Core bank funding for retirement savings, medical and life insurance,</strong>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><strong>Time-off</strong>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><strong>Flexible working</strong>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><strong>Proactive wellbeing support</strong>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><strong>A continuous learning culture</strong>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><strong>Being part of an inclusive and values driven organisation,</strong>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role</strong></p><br><p>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;<br> Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong>: Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:</strong> We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity</strong>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:</strong> Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development</strong>: Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>The key objectives for this role are:</strong></p><br><ul> <li>Assures the quality and integrity of each project, bringing projects in on schedule and within budget</li> <li>Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control</li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules&nbsp;</li> <li>Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Key Accountabilities and Responsibilities:&nbsp;</strong></p><br><ul> <li>Responsible for construction and contractor related deliverables&nbsp;</li> <li>Supervises all areas on small projects and / or a subset / discipline on larger projects</li> <li>Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles</li> <li>Responsible for execution of the work in accordance with the quality standards and requirements specified for the project</li> <li>Manages and controls project cost and schedule of assigned disciplines / subset of on site construction</li> <li>Management of installation, commissioning and completion activities of materials and equipment</li> <li>Coordinates field personnel work schedules to maximize utilization and ensure work is delivered on schedule&nbsp;</li> <li>Ability to monitor work progress and report against the plan</li> <li>Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control&nbsp;</li> <li>Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions&nbsp;</li> <li>Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements</li> <li>Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilize Commercial processes to capture variations effectively</li> <li>Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies &amp; Procedures</li> <li>Understand and manage the industrial relations environment impacting the site and report any issues as required</li> <li>Works with engineering in the design phases to influence the design for optimum constructability&nbsp;</li></ul><br>Qualifications:<br> <p><strong>Skills And Qualifications&nbsp;</strong></p><br><br> <p><strong>What makes you remarkable?&nbsp;</strong></p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><br> <p><strong>Expected:</strong></p><br><br><ul> <li>Degree with a minimum of 20 years Oil and Gas industry experience, including at least 5 years on major capital projects, (&gt; 500 M USD) with Construction Management and Site Management focus</li> <li>Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience</li> <li>Must have excellent communications skills, both written and verbal, with a strong command of the English language.</li> <li>Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs</li> <li>Must be qualified to obtain a CICPA and a UAE work visa</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Organization Unit Purpose</strong></p><br><p>Group Operational Risk Oversight (Retail Banking and Wealth Management) and Conduct Risk is a Group Risk function, independent of all business units and forming part of the Group Enterprise and Operational Risk function. The unit is responsible for the second-line oversight of operational risk and conduct risk across the Group's Retail Banking, Private Banking and Wealth Management businesses. It owns and maintains the operational risk management framework as it applies to these segments — including risk and control self-assessments (RCSA), key risk indicators (KRIs), operational risk event and loss data management, scenario analysis and new product and process approval (NPPA) — as well as the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability and consumer protection.</p><br><p>The unit provides independent challenge to the first line, monitors the operational and conduct risk profile against the Board-approved risk appetite, and ensures unified implementation of the Group Risk Management Framework across business segments, subsidiaries and international locations. It is a key support function for the GCRO office, focused on adding business value, strengthening the control environment and embedding a strong risk and conduct culture to enhance the businesses' efficiency and effectiveness in managing their risk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><strong>Job Purpose</strong></p><br><p>The role exists to drive the effective governance, oversight and operational delivery of operational risk and conduct risk management across the Group's Retail Banking and Wealth Management businesses. The job holder serves as the central second-line point of accountability for the design, maintenance and embedding of the operational and conduct risk frameworks — including independent second-line oversight of new product and process approval (NPPA) — ensuring alignment with CBUAE regulatory requirements (including the Consumer Protection Regulation and Standards and operational risk requirements) and international best practice standards across all jurisdictions in which the Group operates. The unique contribution of the role is to provide independent, forward-looking risk oversight that protects customers and the Group while enabling sustainable, well-controlled growth of the retail and wealth franchises.</p><br><p><strong>Job Content</strong></p><br><ol><li><strong>Operational Risk Management &amp; Oversight</strong></li></ol><p><strong><u>Operational Risk Management Framework (ORMF)</u></strong></p><br><ul><li>Own and maintain the operational risk management framework as it applies to Retail Banking, Private Banking and Wealth Management, aligned to the Group Risk Management Framework and CBUAE operational risk requirements.</li><li>Ensure consistent application of RCSA, KRI, operational risk event / loss data and scenario analysis methodologies across the covered businesses, branches and subsidiaries.</li><li>Maintain the framework taking into consideration changes in the regulatory and banking landscape and audit findings (if any).</li></ul><p><strong><u>Risk &amp; Control Self-Assessment (RCSA)</u></strong></p><br><ul><li>Oversee and provide independent second-line challenge to the RCSA process for retail and wealth products, channels and processes.</li><li>Assess the design and operating effectiveness of key controls and track remediation of control gaps to closure.</li></ul><p><strong><u>Operational Risk Events &amp; Loss Data</u></strong></p><br><ul><li>Oversee the identification, capture, investigation, root-cause analysis and reporting of operational risk events and losses across retail and wealth.</li><li>Ensure timely escalation of material incidents to the GCRO, EXCO and relevant committees, and drive lessons-learned and control enhancements.</li></ul><p><strong><u>Key Risk Indicators &amp; Risk Appetite</u></strong></p><br><ul><li>Define, monitor and report operational and conduct KRIs against the Board-approved risk appetite for retail and wealth.</li><li>Escalate appetite breaches, recommend management actions and track them through to resolution.</li></ul><p><strong><u>New Product and Process Approval (NPPA)</u></strong></p><br><ul><li>Own the second-line operational and conduct risk assessment and sign-off within the Group's New Product and Process Approval (NPPA) framework for retail and wealth products, services, channels and material process / system changes.</li><li>Provide independent challenge on new product and process proposals prior to launch, ensuring risks are identified, controls are adequate and residual risk is within appetite, with fair customer outcomes embedded by design.</li><li>Track conditions of approval and post-implementation reviews (PIRs) to closure, and maintain oversight of the NPPA pipeline, governance and management information.</li></ul><ol><li><strong>Conduct Risk &amp; Consumer Protection</strong></li></ol><p><strong><u>Group Conduct Risk Framework</u></strong></p><br><ul><li>Own, maintain and embed the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability / appropriateness and fair treatment of customers.</li><li>Define conduct risk appetite and conduct MI, and report the Group's conduct risk profile to senior management and the Board Risk Committee.</li></ul><p><strong><u>Consumer Protection (CBUAE)</u></strong></p><br><ul><li>Provide second-line oversight of compliance with the CBUAE Consumer Protection Regulation and Consumer Protection Standards across retail and wealth.</li><li>Provide independent challenge on disclosure and transparency, responsible lending, pricing, financial inclusion and complaints handling.</li></ul><p><strong><u>Product Governance &amp; Suitability</u></strong></p><br><ul><li>Provide independent oversight of product governance and the suitability / appropriateness of investment, bancassurance and banking products distributed to retail and wealth clients.</li><li>Challenge target-market definition, product approvals and periodic product reviews.</li></ul><p><strong><u>Complaints &amp; Root-Cause Oversight</u></strong></p><br><ul><li>Oversee complaints management from a conduct-risk perspective, driving thematic root-cause analysis and systemic remediation.</li><li>Monitor redress, emerging trends and conduct issues and report to the relevant committees.</li></ul><p><strong><u>Sales Practices &amp; Incentives</u></strong></p><br><ul><li>Provide oversight of sales practices, staff incentive and reward schemes and mis-selling risk to ensure alignment with fair-customer-outcome principles.</li></ul><ol><li><strong>Governance, Committees &amp; Reporting</strong></li></ol><p><strong><u>Risk Committees &amp; Governance</u></strong></p><br><p>Management of, and representation on, risk committees and forums, including:</p><br><ul><li>Group Risk Committee –presenter, as needed, for operational and conduct risk matters.</li><li>Retail and Wealth business risk forums&nbsp;</li><li>Conduct / Consumer Protection Forum</li></ul><p><strong><u>Group Risk Reporting</u></strong></p><br><ul><li>Own periodic operational and conduct risk reporting for retail and wealth to EXCO, GRC, BRC and the Board against risk appetite.</li><li>Provide integrated risk-profile views, thematic deep-dives and early-warning indicators.</li></ul><p><strong><u>Group Oversight – Branches &amp; Subsidiaries</u></strong></p><br><ul><li>Provide oversight of operational and conduct risk management for retail and wealth at relevant international branches and subsidiaries as required by international oversight framework.</li><li>Review subsidiary / branch risk submissions, appetite metrics and breaches, and ensure alignment to Group standards.</li></ul><ol><li><strong>Regulatory &amp; Supervisory Engagement</strong></li></ol><p><strong><u>Regulatory Change &amp; Gap Assessment</u></strong></p><br><ul><li>Own the gap assessment and implementation oversight for operational risk and conduct / consumer-protection regulations issued from time to time by the CBUAE and other relevant regulators.</li></ul><p><strong><u>Supervisory Audits &amp; Examinations</u></strong></p><br><ul><li>Coordinate Group Risk engagements relating to regulatory examinations, thematic reviews and internal / external audit on operational and conduct risk matters, and oversee remediation of findings.</li></ul><p><strong><u>Risk Culture &amp; Capability</u></strong></p><br><ul><li>Drive operational and conduct risk awareness, training and culture across the first line; enhance the organization's risk knowledge and embed individual accountability.</li></ul><p><strong>Education</strong></p><br><ul><li>Graduate qualifications with majors in Business, Finance, Economics, Risk Management or a related field.</li><li>Professional operational risk certification (e.g. IOR Certificate / CORP), FRM or PRM.</li><li>Conduct / compliance certification (e.g. ICA) an advantage.</li></ul><p><strong>Experiences</strong></p><br><ul><li>15+ years of relevant experience in operational risk and / or conduct risk within large international banking organizations or a consulting background.</li><li>Proven leadership and experience in handling EXCO-level senior management.</li><li>Strong hands-on experience in operational risk frameworks (RCSA, KRI, loss data, scenario analysis) and new product and process approval (NPPA), and in conduct risk / consumer protection within retail and wealth businesses.</li><li>Strong experience in leading and executing regulatory change initiatives (including CBUAE Consumer Protection).</li></ul><p><strong>Knowledge &amp; Skills</strong></p><br><ul><li>Expert knowledge of retail and wealth products, channels and processes.</li><li>Ability to present ideas, influence and achieve consensus with senior stakeholders and the first line.</li><li>Experience of working in diverse, cross-cultural and multi-jurisdictional teams.</li></ul><p><strong>Behavioral Competencies</strong></p><br><ul><li>Pragmatic, innovative and a quick learner with strong independent judgement.</li><li>Team player with the ability to work in a multi-cultural environment.</li><li>Strong communication, influencing and public speaking skills; able to challenge the first line constructively.</li></ul><p>#LI-TD1</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p><b><span>POSITION GOALS</span></b></p><br><ul><li><span>Assist the Workplace Services Lead in the delivery of services to operate and maintain the property </span>including any designated financial, technical, maintenance, procurement, asset &amp; vendor management.</li><li><span>Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.&nbsp;&nbsp;&nbsp;&nbsp; </span></li></ul><p><b><span>DUTIES AND RESPONSIBILITIES</span></b></p><br><ul><li><span>Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.</span></li><li><span>Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.</span></li><li><span>Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.</span></li><li><span>Staff Management: train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.</span></li><li><span>Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.</span></li><li><span>Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.</span></li><li><span>Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.</span></li><li><span>Understand the operational &amp; technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.</span></li><li><span>Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.</span></li><li><span>Run the Human Experience and communications program for the site.</span></li><li><span>Monitor the Work Order system as it effects your area &amp; ensure that rectification works are recorded &amp; actioned in a timely manner.</span></li><li><span>Routinely test Audio Visual equipment functionality; communicate necessary maintenance &amp; repair as required.</span></li><li><span>Ensure the smooth running of meetings&amp;/or events at the site.</span></li><li>Assist with critical out-of-hours issues &amp; participate as a key team member in responses to emergency situations.</li><li>Dining Services: Overall management of service contractual agreements and smooth operation. Escalation to vendor management if issues take place. Manage Dining Services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. Participate in JLL HSE audit to vendors’ service and kitchen.</li><li>Health and Safety Management: Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&amp;E regulation. Leads Site O&amp;M HSE Action Plans. Ensures contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with HS&amp;E &nbsp;&nbsp;regulations. Carry out supervisory responsibilities in accordance with &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;client/JLL policies and applicable laws, particularly EH&amp;S.</li><li>Provide backup support for the <span>Facilities Manager </span>in times of absence.</li><li>Clearly document &amp; communicate all client expectations to the balance of the WPS team.</li><li>Work collaboratively with facilities team colleagues both within the P&amp;G Account &amp; in the wider JLL network.</li><li>Ensure general administrative activities under your control are conducted in a timely and efficient manner.</li><li>Assist with any other duties as assigned by the WPE lead <span>or Senior Account Management on a need be basis.</span></li><li>Support with Invoice collection and process for payment. Payments follow up.</li><li>Administer the following systems:</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FM SOPs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security system&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Catering system if required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk management system&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H<b>S&amp;E</b><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Corrigo</b><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; JDE</b>KEY PERFORMANCE MEASURES<p>In your areas of responsibility:</p><br><ul><li>Uninterrupted site operations</li><li>Client Satisfaction</li><li>Continuously improving service</li></ul><p><b><span>EMPLOYEE SPECIFICATIONS </span></b></p><br>KEY COMPETENCIES<ul><li>Bachelor's degree in facilities management, business administration, Hotel Business administration or a related field (preferred).</li><li>Experience in Customer Service and Hospitality. &nbsp;</li><li>Proven experience in managing soft services within a commercial real estate or facilities management context.</li><li>Strong knowledge of soft services operations, industry best practices, and relevant regulations.</li><li>Excellent leadership and management skills with the ability to inspire and motivate a team.</li><li>Outstanding communication, negotiation, and interpersonal skills with the ability to build and maintain effective relationships.</li><li>Proficiency in computer applications/systems related to soft services management.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>In-depth understanding of budgeting and cost control principles.</li><li>Certification in facilities management or related field (desirable).</li></ul>LEADERSHIP<ul><li><span>Represent JLL by behaving consistently with cultural and company requirements.</span></li><li><span>Provide services to Procter &amp; Gamble in keeping with P&amp;G’s cultural and company requirements.</span></li><li><span>Work towards objectives unsupervised.</span></li><li><span>Be willing to assist &amp; mentor colleagues.</span></li></ul>PERSONAL EFFECTIVENESS<ul><li><span>Provide an effective contribution to the team’s delivery.</span></li><li><span>Contributes via regular feedback, to the overall performance of the delivery team.</span></li><li><span>Works towards individual targets, monitor and manages individual performance.</span></li></ul>DECISION MAKING<ul><li><span>Be able to make difficult decisions and resolve problems or improve operations.</span></li><li><span>Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL.</span></li></ul>RELATIONSHIP BUILDING<ul><li><span>Promote open, constructive, and collaborative relations with superiors, subordinates, peers and clients.</span></li><li><span>Gains respects of superiors, subordinates, peers, and clients.</span></li></ul>COMMUNICATION<ul><li><span>Listens effectively and communicate through actions and example. Has strong written and oral communication skills.</span></li></ul><p><i><span>Note: This job description is intended as a general guide and may be subject to change. Additional responsibilities and duties may be assigned as needed to support the needs of the business.</span></i></p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –&nbsp; you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles Hotels &amp; Resorts</strong><br>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.&nbsp;&nbsp;Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.</p><br><p><strong>About Raffles The Palm</strong><br>Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><br><p>More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles The Palm as our new <strong>Director of Finance.</strong> Reporting directly to the Regional Vice President &amp; Managing Director, you will lead the hotel’s Finance function, ensuring sound financial management and operational efficiency while supporting a culture of service excellence. By planning, organizing, directing, and controlling all Accounting &amp; Finance policies and procedures, you will ensure alignment with Accor and Raffles standards and contribute to an exceptional guest experience.</p><br><p><strong>Key Responsibilities </strong></p><br><ul><li>Develop and implement the hotel's financial planning and budgeting process, in alignment with the hotel's strategic goals and objectives.</li><li>Monitor and review budget performance regularly, identifying areas for improvement and cost-saving opportunities.</li><li>Prepare and present accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and other financial metrics to the hotel's management and ownership.</li><li>Analyse financial data to provide insights into the hotel's performance and make strategic recommendations for improvement. </li><li>Work closely with the revenue management team to set room rates and optimize revenue through effective pricing strategies.</li><li>Monitor and analyse revenue streams from various hotel operations, such as room revenue, food and beverage, and other ancillary services.</li><li>Implement cost control measures to manage expenses efficiently without compromising on service quality and guest satisfaction.</li><li>Review and approve expenditures, ensuring compliance with budgetary guidelines and procurement procedures.</li><li>Oversee the financial operation of the hotel.</li><li>Co-ordinate an effective and efficient Payroll Management/Resource allocation through establishing a flexible work force throughout the Division, based on the principles of multi-skilling and multi-tasking.</li><li>Ensure compliance with all relevant financial regulations, accounting standards, and local tax laws.</li><li>Coordinate and liaise with external auditors during the hotel's annual audit process.</li><li>Oversee cash flow management and maintain adequate cash reserves to meet operational needs.</li><li>Implement and monitor cash handling procedures to minimize risks of fraud or theft.</li></ul><ul><li>Collaborate with the hotel's executive team to develop financial strategies that support overall business objectives.</li></ul><ul><li>Conduct financial analysis to assess investment opportunities, cost-effectiveness on various initiatives.</li><li>Provide tools for future planning and control.</li><li>Ensure that invoices and petty cash are paid and recorded correctly.</li><li>Ensure that remittances are received and recorded correctly</li><li>Support the preparation and processing of journals for all transactions at month-end ensure these are correctly recorded in the general ledger and prepare financial statements accordingly.</li><li>Lead and supervise the finance team, including accountants and financial analysts, providing guidance and support in their roles.</li><li>Facilitate training and development opportunities to enhance the team's financial acumen.</li><li>Ensure that all financial reports are submitted accurately and on time.</li><li>Ensure smooth management of the accounting department and refer those matters that are relevant to the Financial Controller.</li><li>Oversee the implementation and monitoring of internal controls to safeguard assets, mitigate financial risks, and detect any potential discrepancies or fraudulent activities.</li><li>Ensure all historical information is filed in a way that provides easy access, including microfilming or other storage where necessary.</li><li>Organize vacation planning for the Finance and Accounts Department.</li><li>Protect the owners and the management company’s interest in the hotel assets and operations.</li><li>Participates in, and contributes to all material property decisions, providing financial leadership.</li><li>Consults with, and supports activities of RVP &amp; Managing Director and members of Executive Committee.</li><li>Understand and manage the Management Agreement terms, priorities, performance tests and incentive fees distribution requirements</li><li>Manage and control the Owner’s monthly reporting package as per Hotel Management Agreement (HMA).</li><li>Maintain confidentiality of proprietary information at all time</li><li>Liaise with Owners and Accor Regional Office in a courteous and professional way, respond with complete and accurate information</li><li>Maintain transparent communication with Owners, providing regular, detailed financial reports to ensure they are informed of the hotel's performance, profitability, and investment opportunities.</li><li>Provide financial insights and strategic recommendations to the hotel management and ownership to guide decision-making, ensuring sustainable growth and profitability.</li></ul><br>Qualifications<br><br><p><strong>EXPERIENCE &amp; QUALIFICATIONS</strong></p><br><ul><li>Degree in Finance, Accounting or a related field &amp; professional accounting qualification</li><li>Minimum 5 years’ experience in a hotel in an Executive role</li><li>Excellent leadership skills with the ability to manage and motivate finance teams.</li><li>Strong verbal and written communication skills to effectively interact with owners, senior management, and other departments.</li><li>Strong analytical skills with a keen eye for detail and a proactive approach to solving financial issues.</li><li>Ability to assess financial risks and implement strategies to mitigate them.</li></ul><p><strong>AND ABOVE ALL</strong></p><br><ul><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li><li>Drive top performance to achieve exceptional results</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits: </strong>&nbsp;</p><br><p>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong>discounted stays across Fairmont &amp; Raffles properties</strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging:<br>We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br><p><strong>About the Application Process: </strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Marketing <p><strong>Job Sub Function: </strong></p><br><br> Product Management <p><strong>Job Category:</strong></p><br><br> People Leader <p><strong>All Job Posting Locations:</strong></p><br><br> Dubai, United Arab Emirates <p><strong>Job Description:</strong></p><br><br> <p><strong>About Surgery</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br><p>Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.</p><br><br><p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br><p><strong>We are searching for the best talent for </strong> <strong>Wound Closure &amp; Biosurgery Platform Lead - MEA.</strong></p><br><br><p><strong>Purpose: </strong></p><br><br><p>Leads the Surgery Middle East Franchise Platform organization for Wound Closure and Biosurgery strategies in close partnership with Surgery Marketing &amp; Strategy Director as well as Geography Surgery leaders across Middle East to drive differentiated and sustainable growth. Develops different business models, aligned with EMEA regional strategies, that hold local relevance to ensure success with a focus on critical strategic priorities to grow the business. </p><br><br><p><strong>You will be responsible for:</strong></p><br><br><p><strong>Responsible for the development of Wound Closure and Biosurgery platforms strategies and drive planning and execution of these strategies</strong></p><br><br><ul><li><p>Transposes regional strategies and insights to ensure consistent implementation across Middle East, yet tailored to the different geographies of the diverse ME sub-cluster for Ethicon Wound Closure , Hernia and Biosurgery</p><br><br></li><li><p>Ensures strong alignment of Middle East strategic priorities to Regional Franchise imperatives as well as responsible for driving execution of these priorities across the Middle East region;</p><br><br></li><li><p>Aligns marketing needs of Middle East to the strategic vision of the EMEA Franchise and ensures Middle East needs are represented at EMEA business unit/platform level;</p><br><br></li></ul><p><strong>Identify customer needs, develop disease state and procedure insights in the field and understand health care market trends and competitor strategies</strong></p><br><br><ul><li><p>Develops strong relationships with key customers and opinion leaders, medical associations, public authorities;</p><br><br></li><li><p>Applies market research tools to deepen customer understanding, leverage multiple sources of competitive intelligence (global, regional and local) and create market development strategies, models and sales forecasts</p><br><br></li></ul><p><strong>Lead platform to sustain long term portfolio sales growth</strong></p><br><br><ul><li><p>Influences the Global Strategy &amp; Pipeline team to ensure that Middle East market needs are considered</p><br><br></li><li><p>Leads the implementation of world-class new product launches, ensuring strategic alignment and a rigorous application of NPL/Lex processes and metrics to achieve sales and share growth targets;</p><br><br></li><li><p>Develops launch strategies that include market research, regulatory, reimbursement, Supply Chain, pricing, ProfEd/sales training and communication plans as well as KOL feedback and advocacy</p><br><br></li><li><p>Identifies and address customer segments and targets, e.g. Portfolio segmentation strategy development and execution</p><br><br></li><li><p>Builds differentiated and well positioned brands, e.g. re-positioning of portfolio;</p><br><br></li><li><p>Drives the platform growth through use of evidence-based tools tailored to specific specialty needs;</p><br><br></li><li><p>Drives portfolio rationalization and prioritization;</p><br><br></li><li><p>Establish pricing strategies to maximize brand profitability and market share</p><br><br></li></ul><p><strong>Manage the portfolio/platform financial performance to achieve business plan goals</strong></p><br><br><ul><li><p>Directs and coordinates critical processes across Middle East, related to business planning, marketing planning, portfolio management, life cycle management, market research, business performance tracking including P&amp;L monitoring of the platform, product launch execution, and multichannel marketing;</p><br><br></li><li><p>Evaluates new business opportunities</p><br><br></li><li><p>Analyses and improve profitability performance</p><br><br></li><li><p>Sets budget and assess Marketing spend effectiveness</p><br><br></li><li><p>Partners with and proactively influence Geography Leaders and Sales Organizations for effective deployment to execute the marketing plan</p><br><br></li><li><p>Leverages CRM tools and establishes tracking scorecards to monitor and adjust plans in line with results</p><br><br></li></ul><p><strong>Lead platform governance and develop clear value propositions that influence internal and external stakeholder behaviour </strong></p><br><br><ul><li><p>Establishes platform/specialty governance and proactively communicate with and deliver value to diverse stakeholders</p><br><br></li><li><p>Build and “sell” a clear, concise and compelling story</p><br><br></li><li><p>Coordinate integrated communication plans with agencies</p><br><br></li><li><p>Successfully apply digital strategies and other innovative approaches</p><br><br></li></ul><p><strong>Responsible for the development of Wound Care and Biosugery organizational capabilities and leadership</strong></p><br><br><ul><li><p>Builds and develops capabilities of a strong Platform/Marketing team;</p><br><br></li><li><p>Develops a robust pipeline of diverse leaders with skills to succeed in a complex and dynamic marketplace;</p><br><br></li></ul><p><strong>Extended duties:</strong></p><br><br><ul><li><p>Quantifies and ensures the quality, timeliness and cost-effective way in which platform programs are implemented.</p><br><br></li><li><p>Allocates marketing resources behind the strategic imperatives of Wound Closure and Biosurgery Middle East to maximize impact.</p><br><br></li><li><p>Coordinates product launch activities.</p><br><br></li><li><p>Creates and directs communications, research and public relations plans to support the strategic plan.</p><br><br></li><li><p>Develops and ensures adherence to annual budget.</p><br><br></li><li><p>Conducts business activities in compliance with ethics and legal requirements.</p><br><br></li></ul><p><strong>Qualifications / Requirements:</strong></p><br><br><ul><li><p>Minimum of 10+ years of leadership experience with continuous &amp; proven track record</p><br><br></li><li><p>Knowledge of the healthcare or medical device environment</p><br><br></li><li><p>Leadership of sizeable, diverse organization with track record of recruiting, developing and retaining talent</p><br><br></li><li><p>Global experience preferred</p><br><br></li><li><p>Market development or value/demand creation through experience with customer and market insights or through experience in marketing or other critical functions (e.g., sales, operations, R&amp;D, finance, business development, etc.)<br> </p><br><br></li></ul><p><strong>Other requirements: </strong></p><br><br><ul><li><p>Drive for results—set the pace for the team to deliver stretch initiatives</p><br><br></li><li><p>Strategic orientation—develop strategic insight in the business</p><br><br></li><li><p>Strong organizational leadership with in depth change management experience and the ability to inspire and mobilize a large organization through periods of continuous change and transformation. Demonstrated high personal resiliency</p><br><br></li><li><p>Demonstrates enterprise mindset, with ability to influence and collaborate in a global, matrixed, shared service environment to achieve business objectives.</p><br><br></li><li><p>Inspirational and Engaging leader—inspire the team to meet customer requirements and fuel business growth</p><br><br></li><li><p>Insightful decisions—must make a timely judgment call based on information and business knowledge</p><br><br></li><li><p>Change agent—drive innovation to improve the business and support organizational transformation</p><br><br></li><li><p>Adaptability—effectively copes with change and ambiguity while showing persistence to meet goals</p><br><br></li><li><p>Develops People—creates diverse pipeline for future leaders and align leadership to business strategy</p><br><br></li><li><p>Team Builder—builds effective teams</p><br><br></li><li><p>Innovator—develop innovative and impactful strategies and tactics to deliver sustained shared growth</p><br><br></li><li><p>Collaborator—ability to partner across the cluster and region and to influence &amp; network indirect teams across the organization to obtain results</p><br><br></li><li><p>Business discipline—bring robust compliance process and team alignment within a rapidly changing business</p><br><br></li><li><p>Interpersonal and business savvy—build relationships and collaborate cross functionally</p><br><br></li><li><p>Business ethics—ensure compliance with governmental regulations and laws</p><br><br></li><li><p>Financial acumen—direct and monitor financial and budget activities to achieve goals</p><br><br></li><li><p>Resilience—ability to work in a changing environment</p><br><br></li><li><p>Credo values and behaviours – in all business activities</p><br><br></li></ul><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Brand Marketing, Brand Positioning Strategy, Business Alignment, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Leadership, Market Expansion, Product Development Lifecycle, Product Management, Product Portfolio Management, Product Strategies, Risk Assessments, Stakeholder Management, Strategic Thinking, Team Management <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>Reporting to the Chief Compliance Officer, SC Ventures, this is a senior member of the Compliance, Financial Crime and Conduct Risk (CFCR) team and will support the coverage of SCV, lead on CFCR activities and focus on driving CFCR considerations across all activities within SCV.</span></p><br><br> <p><span>Based in DIFC Offices, note there's an expectation of&nbsp;regular physical&nbsp;attendance at our Abu Dhabi offices.</span></p><br><br> <p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Focus on driving Conduct, Financial Crime and Compliance (CFCR) considerations across all activities within SCV covering a wide range of areas/topics including (but not limited to): retail banking, corporate banking, strategic investment, data strategy and digital assets. &nbsp;This role has particular BAU responsibilities for CFCR activities, corporate actions, transaction due diligence and advisory for SCV in the UAE and Africa.&nbsp;</span><br><span>• &nbsp; &nbsp;Responsible for supporting the awareness and adoption of an appropriate governance model appropriate across all SCV activities, taking into account senior management responsibilities, entity structuring and expansion planning.</span><br><span>• &nbsp; &nbsp;Responsible, with the CFCR team, for supporting the strategic adoption of CFCR frameworks fit-for ventures, across key CFCR considerations including (but not limited to): financial crime compliance, regulatory compliance, conduct, data quality, data privacy and records management.</span><br><span>• &nbsp; &nbsp;Responsible, with the CFCR team, to support strategic venture building by adopting appropriate approaches for each venture, considering the business strategy, geographic coverage, regulatory context and the CFCR risk profile.</span><br><span>• &nbsp; &nbsp;Responsible with the CFCR team, for supporting the on-going engagement of SCV and Group CFCR to ensure SCV deploy an appropriate CFCR governance model, framework, the ongoing oversight and ongoing CFCR risk assessments at all-times.</span><br><span>• &nbsp; &nbsp;Responsible for implementing and role modelling the CFCR Function of the Future and the implementation of the eight CFCR products.&nbsp;</span></p><br><br> <p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Responsible to collaborate and drive a methodology tailored to the geographic and regulatory context to help ventures shape their business/CFCR journey, the venture classification both internally (i.e. based off ABCD model) and externally (i.e. subsidiary undertaking, licensed/regulated activities) and determine the right-sized CFCR risk management framework befitting of the CFCR risk profile of the Venture. Such framework will cover CFCR risk identification, assessment, monitoring, training and product / business advice.</span><br><span>• &nbsp; &nbsp;Drive and implement the vision, strategy and direction set by the SCV CCO by driving the implementation of the agreed decision-making process for new ventures</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Responsible to make recommendation for approval by the SCV Committee, appropriate policies and standards, together with clear operationalisation of the agreed processes for the Ventures to address CFCR risks, aligning them with relevant regulatory requirements and Group expectations.</span><br><span>• &nbsp; &nbsp;Provide governance and oversight over the implementation of CFCR related policies and procedures in the Ventures to ensure compliance with such policies and procedures.</span></p><br><br> <p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Responsible to lead through example and build the appropriate CFCR culture and values. Set appropriate tone and expectations of the SCV CFCR team and work in collaboration with risk and control partners.</span></p><br><br> <p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Responsible for collaboration and deployment of the appropriate governance model to properly manage CFCR risk covering key aspects including (but not limited to): shareholder representation, board membership, delegation of authority, senior manager responsibilities etc.</span><br><span>• &nbsp; &nbsp;Responsible to collaborate and deploy the entity structuring and expansion planning of SCV including setting up of new legal structure(s), regulatory engagement, local CFCR engagement etc.</span><br><span>• &nbsp; &nbsp;Responsible to collaborate and deploy the appropriate framework to manage party risks posed by unconventional third parties relationships including (but not limited to) business partnerships, joint ventures and alliances</span><br><span>• &nbsp; &nbsp;Execute the transaction due diligence, as required, for approval by the SCV CCO. Work collaboratively with stakeholders to identify and resolve due diligence matters.&nbsp;</span><br><span>• &nbsp; &nbsp;Identify and assess sources of CFCR risks and ensure that systems and controls are appropriate to mitigate and manage risks within acceptable risk tolerance levels. Report on material CFCR risks.</span><br><span>• &nbsp; &nbsp;Collaborate on preparation and cascade audit plans and findings, CFCR assurance activities and investigations to relevant stakeholders.&nbsp;</span><br><span>• &nbsp; &nbsp;Ensure lessons learned from audit findings, CFCR assurance activities and investigations are prepared and cascaded to relevant stakeholders.</span><br><span>• &nbsp; &nbsp;Provide timely escalation and relevant oversight information to the SCV CCO on key CFCR risks and control issues</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Attend relevant meetings and represent CFCR in the relevant business forums, including as a CCO delegate, where required and appropriate.</span><br><span>• &nbsp; &nbsp;Provide relevant reporting and review of relevant management information</span><br><span>• &nbsp; &nbsp;Propose control effectiveness and efficiency improvements and simplifications to SC Ventures where appropriate.</span><br><span>• &nbsp; &nbsp;Engage with assurance and regulatory reviews in SC Ventures to ensure they are managed appropriately, including tracking, remediation and preparing lessons learned from such reviews.</span><br><span>• &nbsp; &nbsp;Within the Group's and SCV’s Enterprise Risk Management Framework, support and maintain appropriate risk based CFCR framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across SC Ventures.&nbsp;</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <p><span><strong>Key stakeholders</strong></span><br><span>• &nbsp; &nbsp;SCV CCO</span><br><span>• &nbsp; &nbsp;Group CFCR SMEs</span><br><span>• &nbsp; &nbsp;SCV Platform and Ventures</span><br><span>• &nbsp; &nbsp;SCV Governance Team</span><br><span>• &nbsp; &nbsp;Country CFCR Teams</span></p><br><br><b>Our Ideal Candidate</b> <br><p><span>• &nbsp; &nbsp;Business Acumen</span><br><span>• &nbsp; &nbsp;Cross-Functional Collaboration</span><br><span>• &nbsp; &nbsp;Establishing and Maintaining Trust</span><br><span>• &nbsp; &nbsp;Effective Communications</span><br><span>• &nbsp; &nbsp;Risk Management</span><br><span>• &nbsp; &nbsp;Influencing Through Expertise</span><br><span>• &nbsp; &nbsp;Problem Solving</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Web Services is hiring a Product Design Engineer for the Electrical Products and Services engineering team. This electrical product focused team is a part of a global engineering team, responsible for the design and continuous innovation for products used within our rapidly expanding data center foot print.<br>The Electrical Product Engineering team at Amazon works to design and develop resilient, cost-effective electrical distribution products and systems. As engineers at Amazon, we are responsible for achieving a world class uptime for our customers. We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon, you have the ability to drive change and define/design the systems our customers rely on.<br>We are seeking a Product Design Engineer with an Electrical Engineering background with hands-on experience in new product design and development of electrical power distribution equipment such as Low Voltage Switchgear, Power Distribution Cabinets or LV panel boards. If you can design electrical power distribution product/s and equipment, help to test and successfully test the products per latest codes and standards using third party test laboratories then you will be a good fit. You will directly lead product design and development and be a part of the process from concept to implementation. You must be capable of defining equipment specifications and evaluating the merit of design changes. You will be relied on as a subject matter expert in the product design field<br>About AIS <br>AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. <br>Key job responsibilities<br>- Supports the Data Center Design Engineering, Principal Engineering, and Hardware Engineering teams to design and develop innovative concepts into new products needed for power distribution for data center.<br>- Lead new product design, development and work with internal teams to understand design requirements and solicit customer input.<br>- Collaborate with other disciplines such as mechanical and structural engineering, reliability, QA/QC and compliance to create well thought out products.<br>- Creation of designs which meet or exceed our quality requirements while delivering a return on investment.<br>- Work with global suppliers and manufacturers to specify appropriate electrical equipment, devices and bill of materials.<br>- Ensure compliance with federal, state and municipal requirements and building codes across different countries.<br>- Prepare, Review and approval of product design and drawings including electrical bill of materials, configuration, layouts, assembly, construction and electrical wiring drawings.<br>- Define project scope and provide technical support for information requests prior to, and during manufacturing phases.<br>- Work with field engineering and commissioning teams to properly set up test processes and validate installation, operation, and performance of electrical products.<br>- Ability to work on concurrent projects in multiple geographical regions.<br>- Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, and operating procedure review.<br>- Be a leader within the group as well as within internal and external teams that support the data center.<br>- Having fun while offering creative, out of the box solutions.<br>A day in the life<br>As a Senior Product Design Engineer, you'll focus on developing electrical power distribution products and systems that support our expanding data center operations. Your day might include reviewing design specifications with internal stakeholders to understand evolving requirements, collaborating with mechanical and structural engineers to refine product concepts, or coordinating with third-party testing laboratories to validate that designs meet the latest codes and standards. You'll also work with global suppliers to evaluate equipment options, prepare detailed electrical drawings and bills of materials, and support field teams during installation and commissioning. Throughout your work, you'll balance multiple concurrent projects across different geographical regions while serving as a technical resource for colleagues and external partners.<br>About the team<br>We are a global electrical engineering team dedicated to designing and continuously innovating the electrical distribution products and systems that form the backbone of Amazon's data center infrastructure. Our team works collaboratively across disciplines—including mechanical engineering, reliability, quality assurance, and compliance—to create products that meet rigorous quality standards while delivering strong returns on investment. We partner with engineering service providers, manufacturers, vendors, inspectors, and testing laboratories to bring concepts to life. Our vision is to advance electrical distribution technology through thoughtful design, continuous improvement, and creative problem-solving. You'll join a group that values technical expertise, cross-functional collaboration, and the ability to communicate complex engineering decisions to senior leadership. We're excited to welcome someone who can contribute to our mission of achieving world-class uptime for our customers while helping us scale our operations efficiently.<br>About AWS<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- Bachelor's degree in Engineering or a related field<br>- Knowledge of critical data center mechanical and electrical equipment<br>- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities<br>- Experience researching new designs, technologies, and construction methods of data center equipment and facilities<br>- Professional Engineering or Architectural License<br>- Knowledge of building codes and regulations for your region<br>- Experience carrying design concepts through exploration, development, and into deployment or mass production<br>- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, credit, problem solving and communication to the Controls and Regulatory Management (C&amp;RM) team.</p><br><br><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><br><br><p><b>Team/Role Overview:</b></p><br><br><br><p>This is an exciting opportunity to be the part of an established team in Citi’s Services’ Controls and Regulatory Management (C&amp;RM) organization based in United Arab Emirates with senior responsibilities across the Middle East and Africa Cluster for Payments business (part of Services).</p><br><br><br><p>The Controls and Regulatory Management (C&amp;RM) function is part of Services’ 1st line of defense, and the MEA Payments Cluster team manages risk in alignment to this, as well as within the wider Middle East and Africa (MEA) Franchise given the unique Regulatory regimes that are at play.</p><br><br><br><p>The Payments Controls and Regulatory Management Risk Lead is a High impact leadership role within MEA Payments business, reports directly to the Global Head of Payments C&amp;RM (Managing Director) and will be part of the Global Payments C&amp;RM Leadership team, with a mandate to manage the MEA Payments Risk &amp; Controls team, embed a strong risk and control culture, support the local Payments business risk agenda and drive execution to make sure a robust framework exists to manage and mitigate operational, compliance and regulatory risks across the business.</p><br><br><br><p>The Cluster role for Payments leads the identification of opportunities to enhance our Regulatory and Controls environment for key risks relevant to the MEA cluster (operational, regulatory, and enterprise-level risks) and provides Risk SME support across the cluster to the Payments business, as required.</p><br><br><br><p>The role works closely with key stakeholders across Services (Cluster peers, Product, Operations and Technology) and partners with other teams across Citi for execution.</p><br><br><br><p><b>What you’ll do:</b></p><br><br><br><ul><li>Lead a team of MEA based Business Risk managers, who are currently dedicated to risk management within the MEA countries, Governance and Regulatory agendas.</li><li>Act as key point of contact for Payment’s business (including Operations) across MEA Services and support all initiatives and agendas that are within Services remit, as required.</li><li>Identify enhancements to documentation, controls and / or processes in place to comply with local Risk requirements and any associated regulation.</li><li>Lead escalation for MEA Payments Senior Management in Citi in line with firmwide guidelines.</li><li>Act as a key resource for MEA Cluster to advise and support on the effective design and implementation of key controls and processes across relevant Operational Risk stripes.</li><li>Serve as a key contributor to relevant Payments and Services Cluster forums.</li><li>Responsible for the coordination and comprehensive management of issues with key stakeholders</li><li>Oversee the operations of Citi's governance committees, including chair meetings, managing agendas, and ensuring follow-up on action items.</li></ul><br><p>This role sits within the Cluster Payments C&amp;RM team that has various duties in the oversight and management of the following matters for Payments business, including:</p><br><br><br><ul><li>Prudential and Regulatory Risk (includes Reg Change, Reg Implementation and Reg Reporting, and any BAU, ad-hoc, or escalated Reg interactions)</li><li>Business Risk Governance (incudes Issue Management and Oversight)</li><li>Operational and Processing Risk (includes Operational Risk Events, Control reviews)</li><li>MCA - Manager Control Assessment (both BAU oversight and executing transformation deliverables)</li><li>Escalations (Operational events, Tech events, internal business escalations)</li><li>Third Party Management (Vendors, FMIs (market utilities) and Agent Banks; support of due diligence reviews and various attestations)</li><li>Ops Resiliency</li></ul><br><p>This role will have specific duties initially focused on Prudential and Regulatory Risk, with the heightened focus and increased number of regulations across the markets. It will also have backup and coverage duties across the other Risk and Control functions mentioned above.</p><br><br><br><p>This is a team lead role, at a senior level, that requires requisite skills, experience in regulatory environment for Payments preferred, with the ability to build, drive, implement and influence to implement change and remediate gaps in current Payments Controls program for MEA Cluster.&nbsp;</p><br><br><br><p>The role works closely with Compliance, Legal, Product Managers and Business Heads, Controls teams, partners in Operations and Technology, and second line/functional partners in Risk, Operational Risk Management, Fraud Risk Management and Legal.<br>&nbsp;</p><br><br><p><b>What we’ll need from you:</b></p><br><br><br><ul><li>Sound Knowledge of the Payments business and products (Clearing, Real Time Payments, Cross Border Payments etc..)</li><li>Minimum ten years in the Financial Services industry</li><li>Experience with Controls</li><li>Committed to delivering results with exceptional execution skills</li><li>Experience with Enterprise Risk Management, Risk Frameworks</li><li>Ability to lead and drive controls the products and functions</li><li>Ability to manage through influence</li><li>Risk-based thinking and analytical mindset</li><li>Exhibits high level of accountability and ownership ensuring timely issue resolution and continuous process improvement.</li><li>Strong leadership, decision-making, and problem-solving skills to drive performance and accountability across cross-functional teams.</li><li>Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas; ability to engage and inspire across stakeholder groups</li><li>Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely output.</li><li>Ability to work on virtual projects and across virtual teams to get work done</li><li>Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment</li><li>Ability to see the big pictures with high attention to critical details.</li><li>Comfortable navigating complex, highly matrixed organizations.</li><li>Excellent written, verbal, and analytical skills.</li><li>Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.</li><li>Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.</li><li>Requires an ability to provide challenge and make recommendation for risk and controls remediation.</li><li>Bachelor’s/University degree or equivalent experience</li></ul><br><p><b>What we can offer you:</b></p><br><br><br><ul><li>Opportunity to be part of Services, a strategically critical business within Citi, central to enabling client growth and global cash management solutions.&nbsp;</li><li>The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.&nbsp;</li><li>Leadership role with high visibility and impact across the Payments business and wider Citi franchise.</li><li>The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in MEA cluster as well as globally.</li><li>The opportunity to shape risk and control culture along with monitoring Citi’s compliance with regulatory requirements across multiple financial products and countries in MEA.<br>&nbsp;</li></ul><p>We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well, and save well.</p><br><br><br><p>Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.</p><br><br><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b>&nbsp;</p><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Risk Management<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>In-Business Risk<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Job Description</strong></p><br><p>IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.</p><br><p>At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><br><p>We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><br><p>By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.</p><br><p>We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.</p><br><p>If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.</p><br><br>Job Description<br><p>As our Director – Finance Tools, Process &amp; Systems, you will join the Corporate FP&amp;A team as a strategic leader driving the transformation of IFS's Finance tools, processes, data architecture and AI capability. This is a rare, high-impact role at the intersection of Finance, Technology, Data and AI created to act as the Finance technical expert on the enterprise-wide rollout of a next-generation, AI-enabled EPM platform, provide senior Finance input to the redesign of the Group's ERP and Finance data structures, champion the embedding of AI across planning and analysis, and over time assume ownership of the global FP&amp;A processes. You will work as an individual contributor with a clear mandate to assemble teams to deliver core projects and deliverables, and will operate as the bridge between Finance, Technology, Data and executive stakeholders, translating complex business requirements into scalable, system-enabled and AI-augmented operating models.</p><br><p><strong>Role Boundaries &amp; Interfaces</strong></p><br><p>This role has been carefully scoped to complement existing responsibilities within Corporate FP&amp;A, Accounting and IT. It is not a reporting role, an AI Business Unit role, or an EPM platform ownership role it is the Finance technical expert and governance leader that connects these disciplines.</p><br><p><strong>Key Responsibilities – EPM Programme Leadership</strong></p><br><ul><li>Act as Finance technical expert and delivery partner for the enterprise EPM platform, working alongside IT (as platform owner) to shape how the platform is designed, configured and deployed.</li><li>Lead vendor evaluation, selection, contracting and implementation partner management, including RFI, PoC, scoring, business case and Steering Committee governance.</li><li>Own the Finance requirements and future-state EPM solution design covering SaaS revenue (ARR/ACV/TCV), workforce and project cost planning, allocations, product/industry visibility, consolidation and AI-enabled scenario modelling.</li><li>Define the target planning operating model, integration architecture (ERP, GL, HCM, CRM, BI) and data model to ensure a single, governed version of the truth.</li><li>Drive user adoption, change management, training and continuous optimisation post go-live.</li><li>Establish and enforce Finance-side EPM governance, controls and release management standards in partnership with IT.</li></ul><p><strong>Key Responsibilities – AI Enablement &amp; Finance Innovation</strong></p><br><ul><li>Act as the AI champion within Corporate FP&amp;A, defining and executing the AI roadmap for planning, forecasting, reporting and process automation.</li><li>Embed AI-enabled forecasting, anomaly detection, driver-based scenario modelling and natural language query capabilities into the EPM and reporting stack.</li><li>Partner with the CIO, Data &amp; AI teams and Finance leadership to identify, prioritise and deliver high-value AI use cases in Finance without duplicating AI Business Unit product work.</li><li>Establish AI governance, model risk management, data quality and ethical use standards for Finance-owned AI applications.</li><li>Evaluate emerging AI and GenAI capabilities copilots, agentic AI, LLM-based analytics and intelligent automation and lead pilots to accelerate adoption where value is proven.</li><li>Build AI literacy across the FP&amp;A team through training, playbooks and hands-on enablement, creating an AI-fluent Finance organisation.</li></ul><p><strong>Key Responsibilities – ERP &amp; Finance Data Structure Redesign</strong></p><br><ul><li>Act as a senior Finance leader within the Group's ERP and Finance data architecture redesign programme, partnering with Group Reporting, Accounting, Technology and BI to redesign end-to-end data structures from GL through management, statutory and investor reporting.</li><li>Interface with Accounting on the governance of the Chart of Accounts, cost centre hierarchies, business unit, product, function, project and legal entity dimensions to enable clean GAAP-first reporting that reconciles to management views.</li><li>Partner with ERP and Data/BI platform owners to define a coherent data lineage from voucher row through GL cube, consolidation and reporting layer that is AI-ready and scalable.</li><li>Champion transaction-level data transparency and reduce reliance on downstream reporting workarounds.</li><li>Support governance for master data ownership, chart-of-accounts change control and attribute mapping across systems.</li></ul><p><strong>Key Responsibilities – Budget &amp; Forecast Process</strong></p><br><ul><li>Over time, assume end-to-end ownership of the global Budget and Forecast operating model process &amp; governance.</li><li>Drive continuous improvement in forecast accuracy, planning efficiency and stakeholder accountability, leveraging the new EPM platform, AI-enabled forecasting and redesigned data architecture.</li><li>Lead long-range planning, scenario modelling and AI-driven, driver-based planning enhancements as the platform matures.</li></ul><p><strong>Key Responsibilities – Leadership, Delivery &amp; Team Build-Out</strong></p><br><ul><li>Provide senior delivery leadership across concurrent transformation workstreams balancing strategic design authority with hands-on programme execution.</li><li>Represent Finance on the EPM Steering Committee and Finance data architecture steering forum.</li><li>Lead the interface with external consulting and implementation partners across the EPM and Finance data programmes, ensuring scope discipline, quality delivery and knowledge transfer.</li><li>Influence senior stakeholders including the CFO, VP Corporate FP&amp;A, VP Group Reporting, Head of Accounting, CIO and Business Unit CFOs to secure alignment and pace.</li></ul><p><strong>Requirements</strong></p><br><ul><li>Extensive experience leading enterprise Finance transformation programmes within the software industry SaaS or subscription-based businesses strongly preferred.</li><li>Business-wide transformation experience within a global software business is essential.</li><li>Proven track record leading at least one end-to-end EPM platform selection and implementation (e.g., OneStream, Pigment, Anaplan, Oracle EPM, Workday Adaptive, SAP BPC) at scale.</li><li>Demonstrated experience embedding AI and GenAI capabilities into Finance processes, EPM platforms or reporting stacks.</li><li>Strong AI fluency familiarity with modern AI/GenAI tooling (copilots, LLMs, agentic AI, ML-based forecasting), data science fundamentals and applied use cases in Finance.</li><li>Track record of driving AI adoption at scale within a Finance function.</li><li>Direct experience redesigning ERP-linked data structures, Charts of Accounts, cost centre hierarchies and management reporting architectures within complex global environments.</li><li>Consulting background Big 4 (Deloitte, EY, PwC, KPMG), Accenture, IBM or equivalent with a Finance Transformation, EPM or Enterprise Performance practice pedigree preferred.</li><li>Strong balance of technical depth (data models, integration architecture, systems design, EPM configuration, AI/ML solution design) and delivery leadership (programme management, governance, stakeholder influence, change management).</li><li>Proven experience leading external consulting and implementation partners on major transformation programmes.</li><li>Deep understanding of SaaS metrics ARR, ACV, TCV, NRR, GRR and how they flow through planning, GL and reporting layers.</li><li>Experience operating in matrixed global organisations, engaging effectively with CFO-level and executive stakeholders.</li><li>Excellent communication and influencing skills, with the ability to translate complex technical and AI concepts into clear business outcomes.</li></ul><br>Qualifications<br><ul><li>Degree-level qualification in Finance, Accounting, Business, Engineering, Computer Science, Data Science or a related discipline.</li><li>Professional qualification (ACA, ACCA, CIMA, CPA), MBA, EPM implementation credentials or AI/ML certifications viewed favourably.</li><li>Fluent business English required.</li></ul><br>Additional Information<br><ul><li>A persistent nature and a willingness to understand and overcome operational challenges/obstacles.</li><li>Ability to understand processes and challenges and effectively communicate internally.</li><li>Ability to understand internal processes and navigate&nbsp;effectively.</li><li>Previous experience in a multinational technology company would be an advantage</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Web Services is hiring a Product Design Engineer for the Electrical Products and Services engineering team. This electrical product focused team is a part of a global engineering team, responsible for the design and continuous innovation for products used within our rapidly expanding data center foot print.<br>The Electrical Product Engineering team at Amazon works to design and develop resilient, cost-effective electrical distribution products and systems. As engineers at Amazon, we are responsible for achieving a world class uptime for our customers. We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon, you have the ability to drive change and define/design the systems our customers rely on.<br>We are seeking a Product Design Engineer with an Electrical Engineering background with hands-on experience in new product design and development of electrical power distribution equipment such as Low Voltage Switchgear, Power Distribution Cabinets or LV panel boards. If you can design electrical power distribution product/s and equipment, help to test and successfully test the products per latest codes and standards using third party test laboratories then you will be a good fit. You will directly lead product design and development and be a part of the process from concept to implementation. You must be capable of defining equipment specifications and evaluating the merit of design changes. You will be relied on as a subject matter expert in the product design field<br>About AIS <br>AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. <br>Key job responsibilities<br>- Supports the Data Center Design Engineering, Principal Engineering, and Hardware Engineering teams to design and develop innovative concepts into new products needed for power distribution for data center.<br>- Lead new product design, development and work with internal teams to understand design requirements and solicit customer input.<br>- Collaborate with other disciplines such as mechanical and structural engineering, reliability, QA/QC and compliance to create well thought out products.<br>- Creation of designs which meet or exceed our quality requirements while delivering a return on investment.<br>- Work with global suppliers and manufacturers to specify appropriate electrical equipment, devices and bill of materials.<br>- Ensure compliance with federal, state and municipal requirements and building codes across different countries.<br>- Prepare, Review and approval of product design and drawings including electrical bill of materials, configuration, layouts, assembly, construction and electrical wiring drawings.<br>- Define project scope and provide technical support for information requests prior to, and during manufacturing phases.<br>- Work with field engineering and commissioning teams to properly set up test processes and validate installation, operation, and performance of electrical products.<br>- Ability to work on concurrent projects in multiple geographical regions.<br>- Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, and operating procedure review.<br>- Be a leader within the group as well as within internal and external teams that support the data center.<br>- Having fun while offering creative, out of the box solutions.<br>A day in the life<br>As a Senior Product Design Engineer, you'll focus on developing electrical power distribution products and systems that support our expanding data center operations. Your day might include reviewing design specifications with internal stakeholders to understand evolving requirements, collaborating with mechanical and structural engineers to refine product concepts, or coordinating with third-party testing laboratories to validate that designs meet the latest codes and standards. You'll also work with global suppliers to evaluate equipment options, prepare detailed electrical drawings and bills of materials, and support field teams during installation and commissioning. Throughout your work, you'll balance multiple concurrent projects across different geographical regions while serving as a technical resource for colleagues and external partners.<br>About the team<br>We are a global electrical engineering team dedicated to designing and continuously innovating the electrical distribution products and systems that form the backbone of Amazon's data center infrastructure. Our team works collaboratively across disciplines—including mechanical engineering, reliability, quality assurance, and compliance—to create products that meet rigorous quality standards while delivering strong returns on investment. We partner with engineering service providers, manufacturers, vendors, inspectors, and testing laboratories to bring concepts to life. Our vision is to advance electrical distribution technology through thoughtful design, continuous improvement, and creative problem-solving. You'll join a group that values technical expertise, cross-functional collaboration, and the ability to communicate complex engineering decisions to senior leadership. We're excited to welcome someone who can contribute to our mission of achieving world-class uptime for our customers while helping us scale our operations efficiently.<br>About AWS<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- Bachelor's degree in Engineering or a related field<br>- Knowledge of critical data center mechanical and electrical equipment<br>- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities<br>- Experience researching new designs, technologies, and construction methods of data center equipment and facilities<br>- Professional Engineering or Architectural License<br>- Knowledge of building codes and regulations for your region<br>- Experience carrying design concepts through exploration, development, and into deployment or mass production<br>- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Multi-Property role for St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort &amp; Spa, Abu Dhabi<br>JOB SUMMARY<br>• Accountable for assigned hotels’ respective leisure/wholesale segment.<br>• Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel.<br>• Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.<br>• Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.<br>• Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.<br>• Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.<br>• Plans and executes national &amp; international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.<br>• Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.<br>• Participates in regular business reviews and strategy meetings.<br>• Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.<br>• Analyses and maintains knowledge of customers, leisure market trends and competition.<br>• Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.<br>• Performs any other reasonable task assigned by the MP Assistant Director of Sales &amp; Distribution / MP Director of Sales &amp; Distribution.&nbsp;<br>• Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.<br>• Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience:<br>Fluency in English&nbsp;<br>Additional EU language skills required e.g. French, Spanish, Italian etc.<br>Experience within luxury hotel chains/5-star luxury properties require<br>Substantial knowledge and established network of connections within leisure/wholesale sales segment required<br>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel&nbsp;<br>Proven prospecting and luxury business development abilities<br>Middle East/UAE experience preferred<br>Core Work Activities:<br>Building Successful Relationships that Generate Sales Opportunities<br>• Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.<br>• Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.<br>• Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels’ overall (sales &amp; distribution) strategy within that specific segment.<br>• Manages and develops relationships with internal and external key stakeholders.<br>Managing Sales Activities<br>• Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.<br>• Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.<br>• Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive – Leisure Travel to ensure maximum yield in line with budgetary objectives. <br>• Identifies and acquires new potential partnerships through a variety of channels.<br>• Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.<br>• Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.<br>• Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.<br>• Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.<br>• Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties.&nbsp;<br>• Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales &amp; Distribution/ MP Director of Sales &amp; Distribution. Communicates any trends, updates, obstacles on a regular basis.<br>• Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.<br>• Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).<br>• Handles VIP guests’/partners’ reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet &amp; greets etc.<br>• Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity. <br>• Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.<br>• Owns and ensures an efficient day-to-day operation of the leisure segment.<br>• Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups &amp; Events team.<br>• Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.<br>• Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.<br>• Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.<br>• Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Understand hotels’ business mix and how leisure segment ties into overall strategy.<br>• Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors’ strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.<br>• Closes the most profitable business opportunities for the hotels based on market conditions and location needs.<br>• Gains understanding of the hotels’ primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.<br>Providing Exceptional Customer Service&nbsp;<br>• Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International<br>• Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.<br>• Executes and supports the company’s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.<br>• Interacts with clients to obtain feedback on product quality and service levels.<br>• Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.<br>• Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations. <br>Additional Responsibilities<br>• Conducts and coordinates site inspections for hotels, as required.<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Vacancy Announcement</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Secretariat of the International Renewable Energy Agency (IRENA)</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge, Policy and Finance Centre (KPFC)</strong></span></p><br> <p><span><strong>Publication Date:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></span><span><strong><u>06 July 2026</u></strong></span></p><br> <p><span><strong>Deadline For Application:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<u>05 August 2026</u></strong></span><span>(at midnight, Abu Dhabi local Time)</span></p><br> <p><span><strong>Title and Grade:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></span><span><strong>Team Lead, Socioeconomics and Just Energy Transitions, P4</strong></span></p><br> <p><span><strong>Indicative Annual Salary:&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>(a.) Annual Net Salary: USD 86,027.04 to USD 97,259.04</strong></span><span><strong>[1]</strong></span></p><br> <p><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;(b.) Post Adjustment: USD 50,239.80 to USD 56,799.24</strong></span><span><strong>[2]</strong></span></p><br> <p><span><strong>Duration of Appointment:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;One Year, with possible extension</strong></span></p><br> <p><span><strong>Duty Station:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Abu Dhabi, United Arab Emirates&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><br> <p><span><strong>Entry on Duty:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; As soon as possible</strong></span></p><br> <p><span>The International Renewable Energy Agency (IRENA) is a leading global intergovernmental agency for energy transformation that serves as the principal platform for international cooperation, supports countries in their energy transitions, and provides state of the art data and analysis on technology, innovation, policy, finance and investment. IRENA drives the widespread adoption and sustainable use of all forms of renewable energy, including bioenergy, geothermal, hydropower, ocean, solar and wind energy in the pursuit of sustainable development, energy access, and energy security, for economic and social resilience and prosperity and a climate-proof future. IRENA’s membership comprises 170 countries and the EU. Together, they decide on the Agency’s strategic direction and programmatic activities, in line with the global energy discourse and priorities to accelerate the deployment of renewables-based energy transitions worldwide.</span></p><br> <p><span>Within IRENA, the Knowledge, Policy and Finance Centre (KPFC) focuses on collecting data and conducting analyses to support the creation of enabling environments for investment and growth in renewables. The work encompasses statistics, resource assessment, socioeconomic and environmental impacts, as well as policy and finance. Based on this work, KPFC gives input to advisory services that the Agency provides to its members and at regional levels.&nbsp;</span></p><br> <p><span>KPFC’s Socioeconomics and Just Energy Transitions team&nbsp;</span><span>explores the socioeconomic impacts and benefits of the transition to a renewables-based energy system, with a view towards supporting just energy transitions through integrated and holistic analysis and policy advice. This includes examining employment generation, gender equity aspects, skilling and education requirements, and opportunities for member states to leverage their local capacities to maximise value creation along the value chain of each renewable energy technology.</span></p><br> <p><span><strong><u>Duties and Responsibilities&nbsp;</u></strong></span></p><br> <p><span>Under the overall guidance of the Director of Knowledge, Policy and Finance Centre, the Team Lead, Socioeconomics and Just Energy Transitions will be responsible for the following duties:</span></p><br> <ul> <li><span>Lead the work stream on the socioeconomic aspects of the energy transition, with a particular focus on quantitative and qualitative analysis regarding employment generation, local/regional value creation and skills, ensuring that IRENA continues to spearhead cutting-edge knowledge products and policy advice.</span></li> <li><span>Develop and draft high-quality analytical reports and documents and contribute relevant socioeconomic inputs to Agency-wide reports such as the <i>World Energy Transitions Outlook</i>.</span></li> <li><span>Provide policy insights and recommendations for countries, regions and the international community that take into account different starting points and socio-economic priorities of countries to ensure just and inclusive transition processes and outcomes, including in the context of capacity building activities.</span></li> <li><span>Manage and supervise a small multidisciplinary team working&nbsp;</span><span>on just energy transition dimensions such as&nbsp;inclusion and gender equity, education</span><span>, and&nbsp;</span><span>rights-based approaches;&nbsp;</span><span>setting priorities and ensuring alignment with IRENA’s work programme.</span></li> <li><span>Engage with member state representatives and key stakeholders, including at the General Assembly or Council, as well as platforms such as the Agency’s Collaborative Framework on Just and Inclusive Energy Transitions and the Call to Action on Skilling. &nbsp;</span></li> <li><span>Disseminate the Agency’s socioeconomic work, including organising events and attending international, regional and national meetings, workshops and conferences to give presentations or participate in panel discussions.&nbsp;</span></li> <li><span>Contribute to managerial tasks of the Division such as work programme development and reporting, proposal development for resource mobilisation, project and budget management.&nbsp;</span></li> <li><span>Perform other duties as required.</span></li> </ul> <p><span><strong>Competencies:</strong></span></p><br> <p><span><strong>Professionalism:</strong>&nbsp;Excellent knowledge of the socioeconomic aspects of the energy transition, with a focus on renewable energy. Sound understanding of policy processes related to the energy transition at the national and international level. Proven ability to undertake independent research and produce high-quality reports and other publications. Experience of writing project proposals.</span></p><br> <p><span><strong>Communication:</strong>&nbsp;Excellent drafting skills in English is an essential requirement for this position. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</span></p><br> <p><span><strong>Teamwork:</strong>&nbsp;Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; accepts joint responsibility for team shortcomings.</span></p><br> <p><span><strong>Accountability:</strong>&nbsp;Takes ownership for all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; supports subordinates, provides oversight and takes ownership of delegated responsibilities and authorities; operates in compliance with organizational regulations and rules.</span></p><br> <p><span><strong>Client Orientation:</strong>&nbsp;Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors on going developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed.</span></p><br> <p><span><strong>Qualifications:</strong></span></p><br> <p><span><strong>Education:</strong>&nbsp;Advanced University degree (Master’s degree or equivalent) in energy policy, energy or development economics, sustainable development, or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of an advanced university degree.</span></p><br> <p><span><strong>Experience:</strong>&nbsp;A minimum of seven years of progressively responsible experience in quantitative and qualitative policy research, policy development or policy advisory, related to the socioeconomic impacts of the energy transition; a proven track record of writing reports for policy-makers; evidence of profound understanding of the renewable energy sector, especially in developing and emerging economies; experience in international co-operation and in dealing with multilateral agencies and forums. Some team management experience preferred.</span></p><br> <p><span><strong>Language:</strong>&nbsp;Excellent command of written and spoken English is required. Knowledge of other languages is desirable.</span></p><br> <p><span>Qualified candidates must apply for the above-mentioned vacancy on-line, through IRENA’s recruitment platform, ORC by submitting a complete and comprehensive CV and a letter of interest, including details of three professional references who will be contacted if their application is shortlisted.</span></p><br> <p><span>Applications from qualified women are highly encouraged.</span></p><br> <p><span>Please note that only candidates under serious consideration will be contacted for further assessment and receive notice of the final outcome of the selection process.</span></p><br> <p><span><i><strong>[1]</strong></i></span><span><i> IRENA provides similar ICSC benefits and entitlements, including rental subsidy, education grant (for school aged children), annual leave, health insurance, provident fund, etc. as would be applicable.</i></span></p><br> <br> <p><span>[2]</span>&nbsp;<span><i>The post adjustment is a variable component that is adjusted periodically to reflect changes in the cost of living in a duty station. Post adjustment multiplier for Abu Dhabi duty station is currently 58.4%, determined by the International Civil Service Commission and subject to change without prior notice.</i></span></p><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking a highly experienced Senior Oracle Fusion EPM Consultant with strong expertise in Oracle Enterprise Performance Management (EPM) Cloud and government business processes to support the analysis, design, , optimization, and continuous improvement of enterprise performance management solutions.<br> The role requires a deep understanding of planning, budgeting, forecasting, financial consolidation, close, reconciliation, reporting, metadata governance, and performance management , with a strong focus on public sector and government operating models.<br> The consultant will work closely with business users, finance teams, functional consultants, technical teams, solution architects, project managers, and implementation partners to translate government performance management requirements into effective Oracle EPM solutions that are compliant, efficient, scalable, and aligned with organizational policies, regulatory requirements, and digital transformation objectives.<br> Key Responsibilities EPM Strategy &amp; Solution Leadership Lead end-to-end business and functional analysis activities for Oracle Fusion EPM Cloud implementations, enhancements, and support initiatives.<br> Analyze current-state and future-state performance management processes across government functions and translate them into clear functional and business requirements.<br> Facilitate workshops, interviews, and working sessions with stakeholders to gather, validate, and prioritize planning, budgeting, forecasting, reporting, and metadata governance requirements.<br> Document business needs, process flows, use cases, user stories, functional specifications, and acceptance criteria for EPM solutions.<br> Identify process gaps, inefficiencies, control weaknesses, and opportunities for automation, standardization, and improved performance visibility.<br> Support business process reengineering initiatives to align government planning, reporting, and metadata governance processes with Oracle EPM best practices.<br> Work closely with functional teams to ensure business requirements are accurately reflected in solution design and configuration.<br> Oracle Fusion EPM Application Support Support business analysis and solution design across Oracle Fusion EPM modules such as: Planning Enterprise Planning and Budgeting Cloud Service (EPBCS) Financial Consolidation and Close Cloud Service (FCCS) Account Reconciliation Cloud Service (ARCS) Tax Reporting Cloud Service (TRCS) Profitability and Cost Management Cloud Service (PCMCS) Enterprise Data Management Cloud Service (EDMCS) Narrative Reporting FreeForm and custom EPM applications Understand Oracle EPM application capabilities and map them to government business requirements.<br> Assist in defining configuration requirements, business rules, calculation logic, approval flows, metadata structures, and operational controls.<br> Validate that Oracle EPM functionality supports statutory, operational, management, and reporting requirements.<br> Collaborate with functional consultants to ensure planning, consolidation, metadata governance, and reporting processes are configured correctly and efficiently.<br> Support issue analysis, root cause identification, and resolution of business and functional defects.<br> Planning, Budgeting &amp; Forecasting Expertise Analyze and document government-specific planning, budgeting, and forecasting processes.<br> Support processes related to: Budget preparation and annual planning Multi-year financial forecasting Workforce and compensation planning Capital and operating expenditure planning Revenue and funding projections Scenario modeling and what-if analysis Budget allocation and version control Performance monitoring against approved budgets Understand public sector budget cycles, approval hierarchies, funding constraints, and fiscal governance requirements.<br> Ensure planning processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or spreadsheet-based planning processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance in budgeting and forecasting.<br> Consolidation, Close &amp; Reconciliation Support financial close and consolidation processes using Oracle EPM Cloud solutions.<br> Analyze and document consolidation requirements, including intercompany eliminations, ownership structures, currency translation, and journal adjustments.<br> Support account reconciliation processes, balance validation, and close task management.<br> Assist in defining close calendars, workflow dependencies, certification requirements, and exception handling.<br> Validate that consolidation and reconciliation processes support auditability, accuracy, and statutory reporting requirements.<br> Collaborate with finance and accounting teams to improve close efficiency and reduce manual effort.<br> Support issue resolution related to consolidation logic, reconciliation mismatches, and close process delays.<br> Metadata Governance &amp; Enterprise Data Management (EDMCS) Support enterprise metadata governance activities using Oracle Enterprise Data Management Cloud Service (EDMCS) .<br> Analyze and document requirements for chart of accounts, hierarchies, dimensions, reference data, and master data governance.<br> Assist in defining metadata workflows, approvals, validations, and synchronization processes across EPM and source systems.<br> Support the design and maintenance of dimension structures, node hierarchies, mappings, and version control processes.<br> Ensure metadata changes are controlled, auditable, and aligned with enterprise governance standards.<br> Collaborate with finance, master data, and technical teams to manage metadata lifecycle activities effectively.<br> Support integration of EDMCS with Planning, FCCS, ARCS, and other Oracle EPM applications to maintain consistency across the enterprise.<br> Identify opportunities to improve metadata quality, governance efficiency, and cross-application alignment.<br> Reporting, Analytics &amp; Performance Management Support business reporting requirements including operational, management, statutory, and performance reports.<br> Work with functional and technical teams to define reporting needs and validate outputs from Oracle EPM applications.<br> Assist in designing dashboards, scorecards, management reports, and Narrative Reporting packs.<br> Develop and maintain reporting structures that support executive summaries, commentary, variance explanations, and board-level reporting.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve reporting accuracy, timeliness, usability, and decision-making support.<br> Support KPI definition, performance tracking, and variance analysis across planning and actuals.<br> Government Business Process Expertise Analyze and document government-specific business processes, policies, and compliance requirements.<br> Support processes related to: Budget preparation and control Public expenditure management Financial planning and forecasting Fund allocation and utilization tracking Grants and program funding analysis Statutory reporting and compliance Performance monitoring and management reporting Multi-entity and multi-fund consolidation Understand public sector governance structures, approval hierarchies, audit requirements, and segregation of duties.<br> Ensure business processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or legacy government processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance.<br> Requirements Gathering &amp; Documentation Prepare detailed business requirement documents, process maps, gap analyses, fit-gap assessments, and solution summaries.<br> Translate business needs into functional requirements that can be used by functional and technical teams.<br> Maintain traceability between business requirements, solution design, testing, and deployment deliverables.<br> Document business rules, calculation logic, exception handling, approval matrices, metadata governance rules, and reporting needs.<br> Support preparation of training materials, user guides, and operational procedures.<br> Ensure documentation is clear, complete, accurate, and aligned with project governance standards.<br> Testing &amp; Validation Support unit testing, system integration testing (SIT), user acceptance testing (UAT), and regression testing activities.<br> Develop test scenarios, test scripts, and expected results based on business requirements.<br> Validate Oracle EPM configurations, workflows, calculations, reports, metadata changes, and data loads against business expectations.<br> Coordinate with business users during UAT and support defect logging, triage, and resolution.<br> Verify that data integration, planning models, consolidation logic, metadata governance, and reporting outputs meet business and compliance requirements.<br> Support cutover, go-live readiness, and post-implementation validation activities.<br> Stakeholder Engagement &amp; Change Management Act as a liaison between business stakeholders, functional teams, technical teams, and project leadership.<br> Facilitate communication and alignment across departments, agencies, and implementation teams.<br> Support change impact assessments and identify business readiness requirements.<br> Assist in user adoption planning, training coordination, and stakeholder communication.<br> Participate in governance meetings, design reviews, and project status updates.<br> Build strong working relationships with government users and leadership teams to ensure successful solution adoption.<br> Data Integration, Controls &amp; Compliance Support data integration requirements between Oracle EPM and source systems such as ERP, HCM, procurement, payroll, and external data repositories.<br> Work with technical teams to define data mappings, transformation rules, validation checks, and reconciliation controls.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Assist in defining controls for approvals, access, data integrity, calculation governance, metadata synchronization, and transaction monitoring.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve data quality, integration reliability, and control effectiveness.<br> Continuous Improvement &amp; Support Monitor planning, consolidation, metadata governance, and reporting process performance and identify opportunities for optimization and automation.<br> Support post-go-live stabilization, issue resolution, and continuous improvement initiatives.<br> Analyze recurring business issues and recommend corrective and preventive actions.<br> Maintain business process documentation, knowledge repositories, and support materials.<br> Contribute to lessons learned, process standardization, and best practice adoption across programs.<br> Support future enhancements, release impact assessments, and business readiness activities.<br> Required Qualifications Bachelor’s degree in finance, Accounting, Business Administration, Information Systems, Public Administration, Computer Science, or a related discipline.<br> 8–12+ years of experience in business analysis, functional analysis, finance transformation, or enterprise application support.<br> 5+ years of experience working with Oracle Fusion EPM Cloud applications or similar performance management platforms.<br> Proven experience supporting government, public sector, or regulated enterprise environments .<br> Strong understanding of planning, budgeting, forecasting, consolidation, reconciliation, reporting, and metadata governance processes.<br> Experience in at least 2–3 full lifecycle Oracle EPM implementations or major transformation programs .<br> Mandatory Technical and Functional Expertise Oracle Fusion EPM Cloud application knowledge Planning, budgeting, and forecasting process design Financial consolidation and close process understanding Account reconciliation and close management knowledge Requirements gathering and documentation Fit-gap analysis and solution assessment Oracle EPM Planning, EPBCS, FCCS, ARCS, EDMCS, or Narrative Reporting exposure Government business process understanding Public sector governance and compliance awareness UAT planning and execution support Test scenario and script preparation Data validation and reconciliation Workflow and approval process understanding Metadata governance and hierarchy management Reporting and dashboard requirement analysis Change impact assessment Stakeholder management and workshop facilitation Strong documentation and presentation skills Ability to work with cross-functional teams Understanding of controls, auditability, and segregation of duties Preferred Skills Experience in government ministries, agencies, municipalities, authorities, or public sector enterprises .<br> Knowledge of budgeting, forecasting, consolidation, reconciliation, metadata governance, and performance reporting in government environments.<br> Familiarity with Oracle EPM Cloud modules and their business process implications.<br> Exposure to Oracle ERP Cloud, Oracle HCM Cloud, Oracle SCM Cloud, or Oracle Analytics Cloud.<br> Understanding of statutory reporting, audit requirements, and public financial management processes.<br> Experience with process improvement methodologies such as Lean, Six Sigma, or BPM.<br> Knowledge of change management, training coordination, and user adoption strategies.<br> Familiarity with data migration concepts and validation processes.<br> Experience working in Agile, Hybrid, or Waterfall delivery environments.<br> Ability to support business case development, benefits realization, and transformation planning.<br> Exposure to Oracle reporting tools such as Smart View, OTBI, BI Publisher, or Narrative Reporting is an advantage.<br> Understanding of integration concepts and how EPM processes interact with external systems.<br> Experience with enterprise governance, policy compliance, and control frameworks.<br> Experience with EDMCS for metadata governance, hierarchy management, and cross-application consistency.<br> Behavioral Competencies Strong analytical and problem-solving skills Excellent communication and stakeholder engagement abilities Ability to translate complex business needs into clear requirements High attention to detail and commitment to quality Strong facilitation, negotiation, and conflict-resolution skills Ability to manage multiple priorities and deadlines Collaborative mindset with a customer-focused approach Strong ownership, accountability, and follow-through Ability to work effectively in politically sensitive or regulated environments</span> </div>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort&nbsp;<br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Previous experience with a large scale or multi-site EBC environment&nbsp;<br>Skills and Knowledge&nbsp;<br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&amp;C&nbsp;Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards&nbsp;<br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification&nbsp;<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels.&nbsp;<br>Maximizes revenue by upselling packages and creative food and beverage.&nbsp;<br>Sets direction to ensure that Sales Team achieves goals.&nbsp;<br>Understands and achieves team and individual goals.&nbsp;<br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards.&nbsp;<br>Reviews turnover to hotels for consistency and completion.&nbsp;<br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management&nbsp;<br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.&nbsp;<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.&nbsp;<br>Ensures transfer of accurate, complete and timely information to operating departments at the properties.&nbsp;<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate.&nbsp;<br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team.&nbsp;<br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.&nbsp;<br>Supports the customer recognition program in effect at the X Sales Office.&nbsp;<br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.&nbsp;<br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.&nbsp;<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.&nbsp;<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.&nbsp;<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.&nbsp;<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.&nbsp;<br>Administers sales bonus and incentive programs.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.).&nbsp;<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.&nbsp;<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.&nbsp;<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).&nbsp;<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.&nbsp;<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).&nbsp;<br>Financial Management&nbsp;<br>Participates in the development of annual shared service operating budget.&nbsp;<br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.&nbsp;<br>Prepares weekly and period end P&amp;L critiques.&nbsp;<br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.&nbsp;<br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals.&nbsp;<br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.&nbsp;<br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process.&nbsp;Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement.&nbsp;Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably.&nbsp;Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility.&nbsp;Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>