Cisco Network Engineer Jobs - Dubai UAE

???? We're Hiring: Broadcast Engineering Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a technology-driven media organization committed to delivering reliable, high-quality broadcast services across television, radio, digital streaming, and multimedia platforms. Our distributed teams collaborate across Broadcast Engineering, Media Operations, Production, Information Technology, Network Engineering, Cybersecurity, Facilities, Content Delivery, Quality Assurance, and Executive Leadership to ensure seamless, innovative, and future-ready broadcast operations. The Role We are seeking an experienced Broadcast Engineering Manager to lead broadcast infrastructure, transmission systems, engineering operations, and technical modernization initiatives. The ideal candidate will oversee broadcast technology, systems integration, network reliability, regulatory compliance, engineering projects, and cross-functional collaboration while ensuring uninterrupted, high-quality content delivery across all broadcast platforms. Key Responsibilities Develop and implement broadcast engineering strategies, technology roadmaps, infrastructure standards, and operational frameworks aligned with organizational objectives. Lead engineering operations supporting television, radio, IPTV, OTT, satellite, terrestrial, and digital broadcasting environments. Collaborate with Media Operations, Production, Information Technology, Network Engineering, Cybersecurity, Facilities, Content Delivery, Vendors, and Executive Leadership to ensure reliable broadcast services. Oversee broadcast transmission systems, master control operations, studio infrastructure, playout automation, routing systems, signal distribution, and content delivery networks. Manage broadcast equipment including cameras, audio systems, video servers, routers, encoders, decoders, switchers, storage systems, transmitters, satellite links, and IP-based broadcast infrastructure. Plan and execute engineering projects including system upgrades, facility expansions, technology migrations, cloud broadcasting initiatives, and disaster recovery implementations. Establish preventive maintenance programs, asset lifecycle management, equipment calibration, system monitoring, and technical support processes. Ensure compliance with broadcast engineering standards, spectrum regulations, RF transmission requirements, signal quality standards, cybersecurity policies, and organizational governance. Coordinate vendor relationships, equipment procurement, technology evaluations, service contracts, and engineering documentation. Develop engineering procedures, standard operating procedures (SOPs), technical documentation, incident response plans, and business continuity strategies. Monitor key performance indicators (KPIs) including broadcast uptime, signal quality, equipment availability, network performance, incident resolution times, project delivery, maintenance compliance, and operational efficiency. Conduct engineering audits, technical risk assessments, system performance evaluations, capacity planning, benchmarking studies, and continuous improvement initiatives. Manage engineering budgets, capital expenditure (Cap Ex), operational expenditure (OpEx), broadcast technology investments, software licensing, and strategic modernization programs. Drive digital transformation through artificial intelligence (AI)-powered broadcast monitoring, predictive equipment maintenance, cloud-based media workflows, IP broadcasting technologies, automated quality control, workflow automation, and business intelligence solutions. Utilize Grass Valley, Imagine Communications, Evertz, Ross Video, Vizrt, Avid, EVS, Dalet, Adobe Creative Cloud, Microsoft 365, VMware, Cisco networking technologies, Power BI, Tableau, SNMP monitoring tools, cloud platforms, and broadcast management systems to optimize engineering performance and generate actionable insights. Prepare executive dashboards, engineering performance reports, infrastructure assessments, technology roadmaps, incident analyses, project updates, and strategic recommendations for senior leadership. Lead, mentor, and develop broadcast engineers, systems engineers, network specialists, maintenance technicians, and cross-functional teams while fostering a culture of technical excellence, innovation, collaboration, accountability, and continuous improvement. Requirements Bachelor's degree in Broadcast Engineering, Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related field. Master's degree in Engineering, Telecommunications, Media Technology, Business Administration (MBA), or a related discipline is highly advantageous. Professional certifications such as Society of Broadcast Engineers (SBE), Cisco CCNP/CCIE, AWS Certified Solutions Architect, PMP, ITIL, SMPTE certifications, or equivalent are preferred. Minimum 5 years of experience in broadcast engineering, media technology, transmission engineering, network engineering, audiovisual systems, or related roles. At least 2 years of experience managing broadcast engineering teams, media infrastructure projects, technical operations, or enterprise broadcast environments preferred. Strong understanding of television and radio broadcasting, IP media networks, SMPTE standards, SDI/IP workflows, OTT streaming, cloud broadcasting, RF systems, signal processing, cybersecurity, disaster recovery, and engineering project management. Experience with Grass Valley, Imagine Communications, Evertz, Ross Video, Vizrt, Avid, EVS, Dalet, Cisco networking technologies, VMware, Microsoft Office Suite, Power BI, Tableau, cloud platforms, and broadcast management systems. Familiarity with AI-powered broadcast monitoring, cloud-native production, virtualized playout systems, automated media quality assurance, IP-based broadcasting, and advanced media analytics is highly advantageous. Strong leadership, communication, stakeholder management, technical troubleshooting, analytical thinking, project management, budgeting, organizational, and problem-solving skills. Ability to manage multiple engineering initiatives while balancing broadcast reliability, technology modernization, regulatory compliance, operational priorities, budgets, timelines, and organizational objectives. Ability to work effectively in a remote environment with distributed engineering teams, production staff, technology vendors, broadcasters, regulators, executives, and global stakeholders, with occasional travel for site installations, live event support, technology deployments, vendor meetings, and strategic planning sessions as required. What We Offer Fully remote work arrangement with flexible collaboration across global broadcast engineering, media technology, and operations teams. Competitive compensation package with performance-based incentives. Comprehensive health and wellness benefits. Professional development and broadcast engineering leadership growth opportunities. Exposure to AI-powered broadcast technologies, cloud media platforms, IP broadcasting solutions, and next-generation media infrastructure. Collaborative culture focused on innovation, technical excellence, operational reliability, accountability, and continuous improvement. Opportunity to shape the future of broadcasting by leading advanced engineering solutions that deliver exceptional media experiences to audiences worldwide.

<p><strong>Job description:</strong></p><p>Job Description – IT & ICT Solutions Engineer</p><p><strong>Company:</strong> SOS Computer Technology LLC<br><strong>Location:</strong> UAE<br><strong>Department:</strong> IT & ICT / System Integration<br><strong>Position:</strong> IT & ICT Solutions Engineer<br><strong>Salary:</strong> AED 4,000 – AED 5,000 per month<br><strong>UAE Driving license: Mandatory</strong></p><p>About the Role</p><p>SOS Computer Technology LLC is looking for an <strong>IT & ICT Solutions Engineer</strong> to support the company's group companies, System Integration projects, presales activities, and AMC customer sites.</p><p>The ideal candidate should have a strong combination of <strong>IT/ICT technical knowledge, system integration experience, troubleshooting skills, and presales capability</strong>. The role will involve working with customers, vendors, internal teams, and project teams to deliver effective technical solutions.</p><p>Key Responsibilities1. IT & ICT Support – Group Companies</p><ul><li><p>Provide day-to-day IT and ICT technical support to SOS group companies.</p></li><li><p>Troubleshoot computers, laptops, printers, network connectivity, Wi-Fi and related IT infrastructure.</p></li><li><p>Support LAN/WAN, switches, routers, access points, structured cabling and basic network security.</p></li><li><p>Configure and maintain IT equipment and user devices.</p></li><li><p>Coordinate with Internet Service Providers and technology vendors when required.</p></li><li><p>Maintain IT asset records and documentation.</p></li><li><p>Provide remote and on-site technical support.</p></li></ul><p>2. Presales & System Integration</p><ul><li><p>Understand customer requirements and develop suitable IT/ICT solutions.</p></li><li><p>Prepare technical proposals, BOQs, equipment selections and solution designs.</p></li><li><p>Assist the sales team with technical presentations and customer meetings.</p></li><li><p>Conduct site surveys and prepare site survey reports.</p></li><li><p>Prepare network diagrams, system architecture and technical documentation.</p></li><li><p>Select appropriate products, brands and technologies based on project requirements.</p></li><li><p>Obtain and evaluate quotations from distributors and vendors.</p></li><li><p>Support preparation of commercial and technical tender submissions.</p></li><li><p>Conduct product demonstrations and proof-of-concept activities where required.</p></li></ul><p>3. AMC & Customer Site Support</p><ul><li><p>Provide technical support for AMC customers and contracted sites.</p></li><li><p>Attend preventive and corrective maintenance visits.</p></li><li><p>Troubleshoot IT, ICT and network-related issues.</p></li><li><p>Perform health checks and recommend corrective actions.</p></li><li><p>Maintain service reports, maintenance records and issue logs.</p></li><li><p>Coordinate with customers and internal teams to close technical issues within agreed timelines.</p></li><li><p>Identify opportunities for upgrades, replacements and additional solutions at AMC sites.</p></li></ul><p>4. Project Support & Implementation</p><ul><li><p>Assist project teams with installation, configuration, testing and commissioning of IT/ICT systems.</p></li><li><p>Coordinate with site teams, consultants, main contractors and vendors.</p></li><li><p>Support system integration and interoperability between different technologies.</p></li><li><p>Perform testing and troubleshooting during project implementation.</p></li><li><p>Prepare as-built documentation and handover documents where required.</p></li><li><p>Ensure installations comply with approved technical specifications and project requirements.</p></li></ul><p>Required Technical Skills</p><p>The candidate should have working knowledge of:</p><ul><li><p>LAN/WAN and TCP/IP networking</p></li><li><p>Managed and unmanaged network switches</p></li><li><p>Routers and firewalls</p></li><li><p>Wi-Fi and wireless networking</p></li><li><p>Structured cabling and network infrastructure</p></li><li><p>Servers and basic virtualization concepts</p></li><li><p>Windows operating systems and Microsoft 365</p></li><li><p>IP addressing, VLANs, DHCP and DNS</p></li><li><p>Network troubleshooting and diagnostics</p></li><li><p>CCTV, Access Control and other ELV systems – advantage</p></li><li><p>AV and Smart Classroom solutions – advantage</p></li><li><p>Basic cybersecurity and network security concepts</p></li><li><p>IT asset management and documentation</p></li></ul><p>Presales Skills</p><ul><li><p>Preparation of BOQ and technical specifications</p></li><li><p>Product selection and comparison</p></li><li><p>Preparation of technical compliance sheets</p></li><li><p>Vendor/distributor coordination</p></li><li><p>Preparation of technical proposals</p></li><li><p>Site surveys and technical assessments</p></li><li><p>Basic network/system design</p></li><li><p>Understanding of tender requirements</p></li><li><p>Customer presentations and technical discussions</p></li><li><p>Ability to recommend cost-effective technical solutions</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor's/Diploma in <strong>IT, Computer Engineering, Electronics, Networking or a related field</strong>.</p></li><li><p><strong>2–5 years of experience</strong> in IT, ICT, System Integration or ELV/ICT projects.</p></li><li><p>UAE experience is preferred.</p></li><li><p>UAE driving licence is preferred.</p></li><li><p>Relevant certifications such as <strong>CCNA, CompTIA, Microsoft, Fortinet, Huawei, Cisco, Aruba or equivalent</strong> will be an advantage.</p></li></ul><p>Personal Attributes</p><ul><li><p>Strong troubleshooting and analytical skills.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Customer-focused approach.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Willingness to travel to customer and AMC sites within the UAE.</p></li><li><p>Ability to handle multiple projects and priorities.</p></li><li><p>Good documentation and reporting skills.</p></li><li><p>Professional attitude and willingness to learn new technologies.</p></li><li><p>Ability to work under project/tender deadlines.</p></li></ul><p>Compensation & Benefits</p><p><strong>Monthly Salary:</strong> AED 4,000 – AED 5,000, depending on experience and technical capability.</p><p><strong>Company Benefits:</strong></p><ul><li><p>Company Visa</p></li><li><p>Company Accommodation</p></li><li><p>Company Car</p></li><li><p>Petrol/Fuel</p></li><li><p>Salik</p></li><li><p>Parking expenses</p></li><li><p>Car Maintenance</p></li><li><p>Company SIM Card</p></li></ul><p>Reporting</p><p>The IT & ICT Solutions Engineer will report to the <strong>Management / Head of IT & ICT / Project & Presales Management</strong>, as applicable.</p><p>Key Performance Areas</p><p>Performance will be evaluated based on:</p><ul><li><p>Quality and response time of IT support</p></li><li><p>AMC customer satisfaction</p></li><li><p>Successful resolution of technical issues</p></li><li><p>Quality of presales proposals and BOQs</p></li><li><p>Technical accuracy of solutions</p></li><li><p>Project implementation support</p></li><li><p>Vendor coordination</p></li><li><p>Documentation and reporting</p></li><li><p>Identification of new business opportunities</p></li><li><p>Adherence to company procedures and customer commitments</p></li></ul><p>Willingness to travel:</p><p><br></p><ul><li><p>100% (Preferred)</p></li></ul><p><br></p><p>Work Location: In person</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong knowledge of <strong>IT infrastructure, networking and ICT solutions</strong></p></li><li><p>Good understanding of <strong>LAN/WAN, TCP/IP, VLAN, DHCP, DNS and Wi-Fi</strong></p></li><li><p>Experience with <strong>Cisco, HPE/Aruba, Huawei, Fortinet, TP-Link or similar networking products</strong></p></li><li><p>Ability to <strong>design and configure network solutions</strong></p></li><li><p>Knowledge of <strong>switches, routers, firewalls, wireless access points and network security</strong></p></li><li><p>Strong <strong>IT troubleshooting and problem-solving skills</strong></p></li><li><p>Experience in <strong>system integration and ELV/ICT projects</strong></p></li><li><p>Ability to conduct <strong>site surveys and technical assessments</strong></p></li><li><p>Strong <strong>presales and solution design skills</strong></p></li><li><p>Ability to prepare <strong>BOQs, technical proposals, compliance sheets and quotations</strong></p></li><li><p>Ability to understand customer requirements and recommend <strong>appropriate technical solutions</strong></p></li><li><p>Good knowledge of <strong>IT hardware, servers, PCs, laptops, printers and peripherals</strong></p></li><li><p>Basic knowledge of <strong>Microsoft 365, Windows Server and virtualization</strong></p></li><li><p>Knowledge of <strong>CCTV, Access Control, AV and Smart Classroom solutions</strong> will be an advantage</p></li><li><p>Experience handling <strong>AMC sites, preventive maintenance and corrective maintenance</strong></p></li><li><p>Ability to prepare <strong>network diagrams, system architecture and technical documentation</strong></p></li><li><p>Good <strong>vendor/distributor coordination and product sourcing skills</strong></p></li><li><p>Ability to support <strong>tenders and technical submissions</strong></p></li><li><p>Good <strong>customer-facing and presentation skills</strong></p></li><li><p>Strong written and verbal <strong>English communication</strong></p></li><li><p>Ability to work independently and manage multiple assignments</p></li><li><p><strong>UAE driving licence</strong> preferred</p></li><li><p>Willingness to <strong>travel to customer and AMC sites across UAE</strong></p></li><li><p>Relevant certifications such as <strong>CCNA, CompTIA, Microsoft, Fortinet, Huawei, HPE/Aruba or equivalent</strong> will be an advantage.</p></li></ol>

<ol><li><p>Provide architecture-level network support for enterprise and hybrid cloud environments.</p></li><li><p>Review, validate, and challenge High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex network and security solutions.</p></li><li><p>Drive network optimization, scalability, resiliency, and performance improvements.</p></li><li><p>Act as the technical authority for multi-vendor network architecture decisions.</p></li><li><p>Serve as the final escalation point for business-critical and complex network incidents.</p></li><li><p>Lead critical incident bridges, drive service restoration, and minimize business impact.</p></li><li><p>Identify systemic issues and implement long-term improvements to network availability and stability.</p></li><li><p>Lead firewall architecture and security design reviews for Palo Alto and Cisco FTD environments.</p></li><li><p>Optimize firewall rule bases, network segmentation, and least-privilege access controls.</p></li><li><p>Drive the implementation of Zero Trust network architecture.</p></li><li><p>Ensure security controls align with enterprise security frameworks and compliance requirements.</p></li><li><p>Design and support Microsoft Azure networking, including VNets, routing, UDRs, NSGs, VPN Gateway, and hybrid connectivity.</p></li><li><p>Optimize cloud network performance, security, and availability.</p></li><li><p>Manage and optimize enterprise routing and switching using BGP and OSPF.</p></li><li><p>Oversee SD-WAN architecture and WAN performance optimization.</p></li><li><p>Govern enterprise DNS, DHCP, and other critical network services.</p></li><li><p>Provide expert support for Cisco DNA Center (DNAC), Cisco Identity Services Engine (ISE), and Cisco Wireless LAN Controllers (WLC).</p></li><li><p>Oversee F5 Load Balancers, including application delivery optimization and high-availability design.</p></li><li><p>Lead network capacity planning, forecasting, and performance management initiatives.</p></li><li><p>Ensure compliance, configuration governance, and audit readiness across network platforms.</p></li><li><p>Support internal and external audits by maintaining architecture documentation and evidence.</p></li><li><p>Chair or participate as a senior member of the Change Advisory Board (CAB).</p></li><li><p>Review and approve high-risk network changes, upgrades, and migrations.</p></li><li><p>Mentor L2/L3 engineers and provide technical and architectural guidance.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p></li><li><p>8–10 years of experience in enterprise network engineering with senior L3 or network architect-level ownership.</p></li><li><p>Proven experience managing and supporting large-scale, mission-critical enterprise network environments.</p></li><li><p>Expert-level knowledge of <strong>CCIE Enterprise Infrastructure or Security (Mandatory)</strong>.</p></li><li><p>Hands-on expertise in Palo Alto Firewalls, including network segmentation and Zero Trust architecture.</p></li><li><p>Strong experience with Cisco Firepower Threat Defense (FTD).</p></li><li><p>Advanced knowledge of Microsoft Azure Networking (L3 level).</p></li><li><p>Experience with Cisco DNA Center (DNAC), Cisco Identity Services Engine (ISE), and Cisco Wireless LAN Controllers (WLC).</p></li><li><p>Hands-on experience managing F5 Load Balancers.</p></li><li><p>Strong expertise in BGP, OSPF, SD-WAN, LAN/WAN, routing, and switching technologies.</p></li><li><p>Solid understanding of DNS, DHCP, and enterprise network services.</p></li><li><p>Excellent analytical, troubleshooting, leadership, and stakeholder management skills.</p></li></ul><p><strong>Preferred Certifications</strong></p><ul><li><p>CCIE – Enterprise Infrastructure or Security (<strong>Mandatory</strong>)</p></li><li><p>Palo Alto Networks Certified Network Security Engineer (PCNSE)</p></li><li><p>Microsoft Certified: Azure Network Engineer Associate (AZ-700)</p></li><li><p>F5 Certified Administrator or F5 Certified Specialist</p></li><li><p>ITIL® 4 Foundation Certification</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.</li><li>Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.</li><li>Coordinate with field technicians and engineers to escalate issues requiring on-site intervention, ensuring timely resolution.</li><li>Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.</li><li>Minimum of 3-5 years of experience in a Network Operations Center or similar technology support environment.</li><li>Industry certifications such as CCNA, CompTIA Network+, or ITIL Foundation are highly desirable.</li><li>Proven track record of managing network incidents and effectively coordinating resolutions across teams.</li></ul><p></p></section>

Job Title: Senior Network & Firewall Engineer (L3) Location: Dubai<br>Experience<br>10+ years of hands-on experience in enterprise networking, security, deployment, migration, and troubleshooting.<br>Job Summary<br>We are seeking an experienced L3 Network & Firewall Engineer responsible for designing, deploying, migrating, optimizing, and supporting enterprise network and security infrastructures. The ideal candidate should possess deep expertise in Cisco, Fortinet, Palo Alto, Huawei, and multi-vendor networking environments. The role requires leading complex implementation and migration projects while providing Level-3 technical support for mission-critical environments.<br>Key Responsibilities<br>• Design, implement, and maintain enterprise LAN, WAN, Data Center, and Campus network infrastructures.• Deploy, configure, and troubleshoot Cisco, Huawei, Fortinet, and Palo Alto network and security solutions.• Lead network transformation, refresh, migration, and greenfield deployment projects.• Perform firewall policy creation, NAT configuration, VPN implementation, routing, and security hardening.• Plan and execute network migration activities with minimal downtime.• Configure and troubleshoot dynamic routing protocols including OSPF, BGP, EIGRP, and static routing.• Implement high-availability solutions for firewalls and core network infrastructure.• Manage Layer 2 and Layer 3 switching technologies including VLANs, STP, Ether Channel/LACP, VRRP/HSRP, and MLAG where applicable.• Support SD-WAN, IPSec VPN, SSL VPN, Remote Access VPN, and site-to-site connectivity.• Perform network performance analysis, capacity planning, and root cause analysis for complex incidents.• Lead technical discussions with customers, vendors, and internal project teams.• Create High-Level Design (HLD), Low-Level Design (LLD), Method of Procedure (MOP), rollback plans, and as-built documentation.• Provide L3 operational support and mentor junior network engineers.• Ensure network security compliance and adherence to organizational standards and best practices.<br>Required Technical Skills<br>Networking<br>• Cisco Routing & Switching• Huawei Enterprise Switching• Cisco Catalyst & Nexus platforms• VLANs, STP, RSTP, MSTP• OSPF, BGP, EIGRP• VRRP, HSRP• MPLS• QoS• Multicast• DHCP, DNS• IPv4 & IPv6• Network monitoring and troubleshooting<br>Firewalls & Security<br>• Cisco Firepower• Fortinet Forti Gate• Palo Alto Networks Firewalls• Security Policies• NAT• IPS/IDS• Application Control• URL Filtering• SSL Inspection• IPSec VPN• SSL VPN• High Availability (HA)• Security hardening and best practices<br>Deployment & Migration<br>• Enterprise network migration• Firewall migration (Cisco, Fortinet, Palo Alto)• Data Center migration• Branch rollout• Network refresh projects• Change management• Cutover planning• Rollback planning• Zero/Minimal downtime migrations<br>Preferred Certifications<br>• Cisco CCIE Enterprise must• Fortinet NSE 4/5/7 or Fortinet Certified Professional/Expert• Palo Alto PCNSE• Huawei HCIP/HCIE• ITIL Foundation (preferred)<br>Soft Skills<br>• Excellent troubleshooting and analytical skills• Strong customer-facing communication• Ability to work under pressure during critical migrations• Technical leadership and mentoring capabilities• Strong documentation and presentation skills• Ability to manage multiple projects simultaneously<br>Preferred Experience<br>• Enterprise Data Centers• Banking• Government• Healthcare• Telecom• Large Campus Networks• Managed Services• Cloud connectivity (AWS, Azure, OCI)• Hybrid network environments<br>Employment Level<br>Senior Engineer (L3)<br>Reporting To: Network & Security Practice Manager / Infrastructure Manager

<ul><li>Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.</li><li>Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.</li><li>Coordinate with field technicians and engineers to escalate issues requiring on-site intervention, ensuring timely resolution.</li><li>Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.</li><li>Minimum of 3-5 years of experience in a Network Operations Center or similar technology support environment.</li><li>Industry certifications such as CCNA, CompTIA Network+, or ITIL Foundation are highly desirable.</li><li>Proven track record of managing network incidents and effectively coordinating resolutions across teams.</li></ul>

We are looking for an experienced Network Security Lead to design, implement, and govern enterprise network security solutions across hybrid environments. The role requires strong technical expertise in firewall architecture, VPN technologies, network segmentation, and security operations. The successful candidate will lead network security initiatives, ensure secure network connectivity, and provide technical guidance for enterprise security platforms.<br>Key Responsibilities Lead network security architecture, design, implementation, and operational governance activities. Manage and maintain enterprise firewall platforms including Fortinet, Palo Alto Networks, and Cisco ASA. Design and support secure VPN solutions including SSL VPN and IPSec VPN environments. Define and enforce firewall security standards, policies, and rule management processes. Perform firewall rule reviews, optimisation, segmentation improvements, and security configuration assessments. Support security incident investigation, troubleshooting, root cause analysis, and remediation activities. Manage firewall upgrades, migrations, lifecycle activities, and vendor coordination. Provide technical leadership and guidance to network and security operations teams. Ensure network security controls align with security policies, compliance requirements, and industry best practices.<br>Required Skills & Experience10–12 years of experience in enterprise network security. Strong hands-on experience with firewall technologies including Fortinet Forti Gate, Forti Manager, Forti Analyzer, Palo Alto Networks PAN-OS, Panorama, and Cisco ASA. Strong understanding of firewall policies, NAT, routing, VPN technologies, and network segmentation. Experience designing and managing SSL VPN and IPSec VPN solutions. Experience with high availability (HA), clustering, and disaster recovery configurations. Strong knowledge of IDS/IPS, URL filtering, malware protection, and network security monitoring. Experience handling complex security incidents and technical escalations. Relevant vendor certifications such as Fortinet certifications, PCNSA/PCNSE, or CCIE Security.<br>Preferred Skills Experience with cloud network security solutions across Azure, AWS, or GCP. Knowledge of automation tools such as Python or Ansible. Familiarity with security frameworks including ISO 27001, NIST, SOC 2, and PCI-DSS. Strong leadership, communication, and stakeholder management skills.

We are looking for an experienced Network Security Lead to design, implement, and govern enterprise network security solutions across hybrid environments. The role requires strong technical expertise in firewall architecture, VPN technologies, network segmentation, and security operations. The successful candidate will lead network security initiatives, ensure secure network connectivity, and provide technical guidance for enterprise security platforms.<br>Key Responsibilities Lead network security architecture, design, implementation, and operational governance activities. Manage and maintain enterprise firewall platforms including Fortinet, Palo Alto Networks, and Cisco ASA. Design and support secure VPN solutions including SSL VPN and IPSec VPN environments. Define and enforce firewall security standards, policies, and rule management processes. Perform firewall rule reviews, optimisation, segmentation improvements, and security configuration assessments. Support security incident investigation, troubleshooting, root cause analysis, and remediation activities. Manage firewall upgrades, migrations, lifecycle activities, and vendor coordination. Provide technical leadership and guidance to network and security operations teams. Ensure network security controls align with security policies, compliance requirements, and industry best practices.<br>Required Skills & Experience10–12 years of experience in enterprise network security. Strong hands-on experience with firewall technologies including Fortinet Forti Gate, Forti Manager, Forti Analyzer, Palo Alto Networks PAN-OS, Panorama, and Cisco ASA. Strong understanding of firewall policies, NAT, routing, VPN technologies, and network segmentation. Experience designing and managing SSL VPN and IPSec VPN solutions. Experience with high availability (HA), clustering, and disaster recovery configurations. Strong knowledge of IDS/IPS, URL filtering, malware protection, and network security monitoring. Experience handling complex security incidents and technical escalations. Relevant vendor certifications such as Fortinet certifications, PCNSA/PCNSE, or CCIE Security.<br>Preferred Skills Experience with cloud network security solutions across Azure, AWS, or GCP. Knowledge of automation tools such as Python or Ansible. Familiarity with security frameworks including ISO 27001, NIST, SOC 2, and PCI-DSS. Strong leadership, communication, and stakeholder management skills.

硬性要求： 会中文+会服务器维修！迪拜，荷兰阿姆斯特丹，法国巴黎，德国法兰克福，芬兰赫尔辛基，土耳其伊斯坦布尔，美国阿什本均有招聘。<br>岗位职责：机房设备（服务器＆网络设备）的日常监控巡检和故障记录；服负责机房的服务器、路由器、交换机、网络管理维护、网络安全管理及技术支撑；对机房设备做上下架、配置变更、网络线路调试等工作；对设备及网络进行调整、维护、故障处理等工作；对外负责与 IDC 运营商沟通等，解决相关问题。机房基础设施异常响应如：UPS/HVAC/空调制冷等设备。<br>任职要求：1.计算机、网络工程，通信等相关专业大专以上学历；2.熟悉TCP/IP协议、网络交换和路由协议，熟悉网络相关设备的安装、配置和维护，对 linux 操作系统有一定的了解，能对常用服务和系统配置进行配置和修改；3.熟悉掌握二三层网络的常用技术，比如 vlan、stp、acl、ospf 优先考虑 ；具备CCNA/H3CNA证书或CCNP/H3CNE 相关技能水平、具备RHCE或类似技能水平优先考虑；4.有较好的服务意识，沟通技巧和沟通能力；中文+当地语言或者中文+英语，日常双语商务沟通无障碍；持有或持有过欧美国家签证，此项为必须条件。<br>我司介绍：我们是一家全球性的IDC运营服务公司。中国总部位于深圳市南山区高新园曙光大厦，名为深圳市金禾信科技有限公司，香港公司名为Sinton Global Service Limited.我们专注于海外数据中心业务运营商及通信综合运营企业领域，服务范围涵盖数据中心服务（IDC）、CDN、云服务、异地双活等各类互联网增值服务与产品。我们为腾讯、阿里巴巴、字节跳动等大型互联网企业以及中国电信、中国联通、中国移动等电信运营商提供海外数据中心机房的运营服务。公司拥有300+名员工，分布于全球4大洲的20多个国家和地区，包括亚洲的中国、香港、新加坡、马来西亚、菲律宾、泰国等，欧洲的芬兰、挪威、爱尔兰、德国、法国、西班牙等，北美的美国，南美的墨西哥、厄瓜多尔，大洋洲的澳大利亚等。我们不打卡，氛围轻松，团队友好，福利完善，公司成立6年间，离职率仅1%。期待您的加入！<br>我们能提供：薪资可谈，福利齐全；13薪，提供住宿；免费培训，透明晋升通道，全球4大洲，20多国家工作机会；中国团队，不打卡，氛围轻松；周末，节假日，夜晚几乎不需要工作；<br>欢迎投递和加HR Zoe Whats App：+86-18902483053，微信：zoez615

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and proactive *IT System Administrator &amp; Technical Support Specialist* to manage our local network infrastructure, oversee domain administration, and provide reliable technical support to our team. The ideal candidate will be responsible for setting up and maintaining our local server (On-Premises Server), ensuring data security, and troubleshooting daily technical issues to maintain seamless business operations. ## Key Responsibilities &amp; Duties ### 1. Server &amp; Network Management * *Local Server Setup &amp; Maintenance:* Design, configure, and maintain the company’s local server (On-Premises), ensuring high availability, performance, and data storage management. * *Domain &amp; Identity Administration:* Manage the company domain, Active Directory (AD) or Azure AD, user accounts, permissions, and group policies. * *Network Infrastructure:* Set up and manage local network components, including routers, switches, firewalls, Wi-Fi access points, and VPNs for secure remote access. * *Backup &amp; Recovery:* Implement and monitor regular data backup schedules and disaster recovery plans for the local server and critical data. ### 2. Technical Team Support (Helpdesk) * *End-User Support:* Provide prompt technical assistance and troubleshooting for team members regarding hardware, software, operating systems (Windows/Mac), and network connectivity. * *Workstation Deployment:* Prepare, configure, and deploy laptops, desktops, and peripheral devices (printers, scanners) for new hires and existing staff. * *Software Management:* Install, update, and license business-critical software, email clients, and collaboration tools. ### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p><p></p></section>

Key Responsibilities Lead and manage the organization's IT infrastructure, including networks, servers, cloud services, ERP, cybersecurity, and enterprise applications. Drive ERP implementation, optimization, and user adoption while ensuring business continuity. Develop and execute IT strategies aligned with business objectives and manufacturing operations. Manage IT projects, budgets, vendors, assets, and software licensing. Ensure high availability, security, backup, disaster recovery, and compliance with IT policies and cybersecurity standards. Lead and develop the IT team while providing technical support across the organization. Monitor system performance, implement continuous improvements, and support digital transformation initiatives. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (MBA is an advantage).7–10 years of progressive IT experience, including at least 3 years in an IT leadership role within manufacturing, FMCG, or process industries. Hands-on experience with SAP or other Tier-1 ERP systems and enterprise IT infrastructure. Strong knowledge of Microsoft technologies, networking, cloud platforms, cybersecurity, backup & disaster recovery, and IT service management. Experience supporting manufacturing environments, including production, warehousing, inventory, quality, and maintenance systems. Professional certifications such as PMP, SAP Activate, CCNA, Microsoft, or CISSP are advantageous. Excellent leadership, project management, vendor management, communication, and problem-solving skills.

Sales Executive Computer Hardware & IT Infrastructure Location: Dubai, UAEExperience: 2 5 Years<br>Job Summary We are looking for a results-driven Sales Executive with experience in Computer Hardware and IT Infrastructure Sales. The ideal candidate should have a proven track record in B2B sales, client acquisition, and selling IT solutions to corporate customers across the UAE.<br>Key Responsibilities Generate new business and acquire corporate clients. Sell computer hardware, servers, storage, networking solutions, CCTV, and IT peripherals. Build and maintain long-term customer relationships. Prepare quotations, negotiate pricing, and close sales. Achieve monthly sales targets and coordinate with internal teams for smooth project execution.<br>Must-Have Skills2 5 years of experience in *Computer Hardware / IT Infrastructure Sales*. Strong knowledge of Desktops, Laptops, Servers, Storage, Networking, CCTV, UPS, Printers, and IT Peripherals. Experience in B2B Corporate Sales and Enterprise Sales. Proven expertise in Lead Generation, Client Acquisition, and Account Management. Ability to prepare quotations, negotiate commercial terms, and close deals. Excellent communication, presentation, and negotiation skills. Valid Driving License is preferred.<br>Must-Have Keywords Computer Hardware Sales | IT Infrastructure | B2B Sales | Enterprise Sales | Corporate Sales | Servers | Storage | Networking | Switches | Routers | CCTV | IT Peripherals | Lead Generation | Client Acquisition | Account Management |<br><br>Skills: Information Technology, Communication Skills, Coordination Skills, Business Development, Customer Account Management, Customer Relationship Management, Demonstration Skills, Negotiation Skills, Sales, Success Driven Person, Business to Business Commerce, Corporate Clients, Profit-Based Sales Targets, Generation of Leads, Delivery of Projects, Printing, Computer Networking Systems, Electrical Switches, Network Routers, Network Server, Laptops, Cisco, Closed-circuit Television, Computer Equipment, Desktop Computing, Peripherals, Closing of Sales, IT Infrastructure Sales, B2B Corporate Sales, Enterprise Sales, Hardware Sales, Storage Solutions, IT Peripherals

About Vigilbase<br><br>Vigilbase helps organizations improve security outcomes through practical cybersecurity operations, advisory work, Cloudflare solutions, and Flarehawk, our AI-native security operations platform.<br><br>The role<br><br>We are hiring a Cybersecurity Analyst in Dubai to support customer security operations, investigate alerts, assist with incident response workflows, and help strengthen the way Vigilbase delivers security outcomes across the region.<br><br>What You Will Do<br><br>Monitor, triage, and investigate security alerts and customer-relevant signals. Support incident response, escalation, and reporting workflows. Use Flarehawk and related security tools to improve visibility, reduce noise, and document findings. Prepare clear customer-facing and internal summaries of investigations and recommendations. Support Cloudflare/security configuration reviews and operational follow-up where needed. Contribute to playbooks, detection logic, analyst workflows, and 24/7 support handoffs.<br><br>What We Are Looking For<br><br>Experience in SOC, cybersecurity operations, incident response, IT security, or technical support. Understanding of common security alerts, logs, endpoint/network/cloud signals, and investigation workflows. Clear writing and strong attention to detail. Ability to work calmly under pressure and escalate appropriately. Professional English and comfort working with distributed teams.<br><br>Nice to have<br><br>Experience with SIEM, EDR, Cloudflare, cloud platforms, ticketing systems, or case management workflows. Relevant certifications such as Security+, CySA+, SC-200, AZ-500, CCNA, or equivalent practical experience. Arabic is a plus.<br><br>Why join Vigilbase<br><br>Work on real customer security problems with direct impact. Help shape analyst workflows around Flarehawk and AI-native security operations. Join a lean team with room to grow into senior analyst, detection engineering, incident response, or customer security roles.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Lead end-to-end Technology infrastructure architecture assessments and discovery engagements.</p></li><li><p>Develop and maintain comprehensive architecture documentation and standards.</p></li><li><p>Design scalable, secure, and resilient future-state architectures aligned with architecture management</p></li><li><p>Assist in driving the modernization, cloud adoption, and data center transformation initiatives.</p></li><li><p>Collaborate with stakeholders across customers and IT to assist in aligning technology strategy with organizational goals.</p></li><li><p>Define and maintain the overall technology architecture, ensuring alignment with business strategy and IT roadmap</p></li><li><p>Evaluate and recommend appropriate technologies, frameworks, and tools</p></li><li><p>Lead solution design for complex business requirements and ensure architectural integrity across projects</p></li><li><p>Establish and enforce architecture standards, best practices, and governance models</p></li><li><p>Conduct architecture reviews and ensure compliance with non-functional requirements (performance, scalability, security, availability)</p></li><li><p>Identify and mitigate technical risks early in the solution lifecycle</p></li><li><p>Create and maintain architectural documentation, diagrams, and technical specifications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong experience in Technology and infrastructure architecture in an MSP operating model</p></li><li><p>Expertise across networking, security, clouds (On premises/Public) , data protection and data center technologies</p></li><li><p>Expertise in architecture documentation tools e.g. Alfabet</p></li><li><p>Proven ability in architecture designs creation</p></li><li><p>Excellent stakeholder communication and technical documentation skills</p></li><li><p>Preferred Certifications: cloud platforms (AWS/Azure/GCP Architect certifications), TOGAF, CISSP, CCNP/CCIE, AWS/Azure Architect certifications, VMware VCP/VCAP, ITIL</p></li><li><p>8–15+ years of experience in Technology architecture</p></li><li><p>Proven experience as a Solutions Architect or Technology Architect in large-scale environments</p></li><li><p>Data Center Architecture: Resiliency, consolidation, hybrid cloud designs.</p></li><li><p>Network Architecture: LAN/WAN, SD-WAN, segmentation, secure connectivity.</p></li><li><p>Platform &amp; Systems: Compute lifecycle, OS platforms, hybrid systems.</p></li><li><p>Cloud &amp; Virtualization: Azure, VMware, landing zones, Redhat OpenShift.</p></li><li><p>Storage &amp; Backup: Scalable storage, data protection, disaster recovery</p></li><li><p>Connectivity: MPLS, internet, cloud interconnects, provider strategy.</p></li><li><p>Experience with containerization and orchestration (Docker, Kubernetes)</p></li><li><p>Strong understanding of databases and data architecture</p></li><li><p>Knowledge of integration patterns, middleware, and API management</p></li><li><p>Understanding of security principles and enterprise security architecture</p></li><li><p>Excellent communication and stakeholder management skills</p></li></ul><p></p></section>

We are looking for a Service Delivery Manager to lead customer onboarding and delivery of the company solutions across venues. This role ensures deployments are completed on time, without delays, and with strong customer satisfaction throughout onboarding and post-go-live.<br>You will manage Technical Support Engineers and Project Managers, and work closely with Sales and Customer Success Managers (CSMs) to ensure smooth execution and positive customer experience.<br>Key Responsibilities<br>Own end-to-end customer onboarding and service delivery Ensure projects are delivered on time, within scope, and to quality standards Manage customer expectations, communication, and overall sentiment Act as escalation point for onboarding and delivery issues Lead and coordinate engineers and project managers across multiple deployments Identify risks and drive resolution proactively Ensure smooth handover from Sales → Delivery → Customer Success Oversee deployments of WiFi Captive Portals, Location Analytics, Kiosk Applications & Wayfinding, Mobile Wayfinding (Blue Dot), and Indoor Asset Tracking solutions Maintain structured project tracking, reporting, and documentation<br>Requirements<br>3+ years hands-on experience in Wired/Wireless Network Engineering Proven experience in customer onboarding and service delivery (mandatory) Strong knowledge of enterprise WiFi and networking (TCP/IP, VLANs, DNS, DHCP) Strong knowledge of RADIUS / AAA authentication Experience with systems (Windows/Linux) and cloud environments Experience with APIs, SDKs, and web technologies CCNA (or equivalent level) – certification not required to be current, but must have been obtained or demonstrated in experience Strong communication and customer-facing skills Ability to manage multiple projects and teams in a fast-paced environment Business mindset with focus on delivery outcomes and customer satisfaction<br>Preferred<br>CCNP, PMP, or ITILExperience with large venues (retail, hospitality, healthcare) Exposure to WiFi analytics, indoor navigation, or IoT solutions<br>What Success Looks Like<br>Onboarding delivered on time with no major delays High customer satisfaction during and after onboarding Strong coordination across technical, project, and business teams Clear visibility, reporting, and control over all active deployments

Summary:<br><br>The role of a Network Engineer is primarily focused on managing and optimizing the organization's network infrastructure to ensure reliability and performance, which is critical for supporting ongoing IT projects and operations.<br><br>Main Responsibilities:<br><br>Design, implement, and maintain network infrastructure, ensuring optimal performance and security. Monitor and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and VPNs. Perform network configuration and upgrades in line with company requirements and industry best practices. Respond to network issues and outages, providing efficient solutions in a timely manner. Collaborate with other IT teams to deploy network solutions for various projects. Assist in planning network capacity, ensuring scalability and redundancy for future growth. Provide network documentation, including topology, IP addresses, and detailed configuration. Maintain and optimize existing network systems, recommending and implementing improvements. Conduct regular system checks and performance evaluations. Stay updated with emerging networking technologies and industry trends to recommend improvements. Travel to client sites for network installations, troubleshooting, and support activities (travel required within UAE).<br><br>Key Requirements:<br><br>2-3 years of hands-on experience as a Network Engineer or in a similar role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls). Familiarity with network monitoring tools and techniques. Experience with network configuration and troubleshooting. Understanding of network security principles and best practices.<br><br>Nice to Have:<br><br>CCNA, Comp TIA Network+, or other relevant certifications preferred. Strong analytical and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Excellent communication skills and ability to interact with cross-functional teams.<br><br>Other Details:<br><br>Location: UAE – Abu Dhabi. Frequent travel to client sites required within UAE. Must have own car and a valid driving license.

About the Company x Cube is a Fintech company based in the UAE, dedicated to enhancing the competitiveness of Capital Markets in the UAE by introducing the latest financial technologies and innovations to the region. With its origins as a market maker, x Cube has since expanded its scope, utilizing its expertise in Capital Markets to provide a brokerage platform that leverages cutting-edge technologies.<br>About the Role The IT Internal Auditor be working closely with the Head of Internal Audit, you'll help strengthen our technology assurance capability by developing automated monitoring, applying data analytics, assessing technology and cybersecurity risks, and providing independent assurance over the systems that support our brokerage platform and trading technology.<br>Responsibilities Develop and maintain the IT Internal Audit Risk Assessment and identify key technology and cybersecurity risks. Support the development of a risk-based IT Internal Audit Plan. Plan and conduct audits covering cybersecurity, infrastructure, networks, applications, databases, cloud, integrations, access management, and IT operations. Assess vulnerabilities, control weaknesses, security gaps, and technology risks. Provide assurance over the security, availability, resilience, and integrity of critical systems, including x Cube’s mobile application and web platform. Review areas including network security, vulnerability management, incident response, database security, disaster recovery, and third-party technology risks. Develop continuous auditing and monitoring tools using automation, data analytics, dashboards, scripts, alerts, and exception reporting. Communicate findings and recommendations to management and follow up on agreed corrective actions. Support the Head of Internal Audit in providing technology and cybersecurity assurance to senior management and the Board Audit Committee.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, Computer Engineering, Information Systems, or a related field.<br>Required Skills Strong knowledge or practical experience in several of the following areas:Cybersecurity and penetration testing Digital forensics and incident investigation Data analytics, automation, scripting, or programming<br>Preferred Skills Professional certifications are preferred but not mandatory, including:CISA, CISSP, CEH, OSCP, Security+, CCNA, CCSP, cloud certifications (AWS/Azure/Google Cloud), digital forensics certifications, or other relevant IT and cybersecurity certifications.<br>*Suitably qualified Emirati candidates will be given preference. Applications from all qualified candidates are welcome.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We seek a skilled and experienced Electronics and IT Technician to join our team. The ideal candidate will have a strong background in electronics repair, troubleshooting, and maintenance and hands-on experience in IT support.</p><br><p>• Perform diagnostic tests and repairs on various electronic devices and equipment.</p><p>• Troubleshoot, maintain and repair electronic systems such as PCs, LED screens, and industrial equipment.</p><p>• Provide IT support including software installation and hardware maintenance.</p><p>• Collaborate with team members to implement technology solutions and upgrades.</p><p>• Maintain accurate documentation of repairs, installations, and troubleshooting procedures.</p><p>• Provide technical support to internal teams and clients.</p><p>• Provide training on various devices to the customers.</p><p>• Work as field technician</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>• Diploma or degree in Electronics, Information Technology, or related field.</p><p>• Willing to learn new products and solutions.</p><p>• Proven experience in electronics repair, including knowledge of circuits, components, and troubleshooting.</p><p>• Strong IT skills with experience in hardware setup and software installation.</p><p>• Proficiency in diagnosing and resolving technical hardware and software issues.</p><p>• Familiarity with testing equipment such as multimeters, oscilloscopes, and soldering tools.</p><p>• Good understanding of operating systems (Windows, Linux, etc.).</p><p>• Ability to read and interpret technical schematics and diagrams.</p><p>• Strong communication skills and ability to work independently and in a team.</p><p>• Any Certification such as CCNA, MCSE, MCSD or A+ is an extra advantage.</p><p></p></section>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

Join Our Enterprise Print Solutions Team<br>We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team. The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.<br>Key Responsibilities Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments. Deploy, administer, and support MyQ, Paper Cut MF, and YSoft Safe Q solutions. Configure secure print release, Follow-Me Printing, print accounting, user authentication, and scan workflows. Install, configure, and maintain Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet printers and multifunction devices. Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates. Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics. Conduct customer training, technical demonstrations, and resolve technical escalations. Prepare installation documentation and service reports.<br>Requirement Minimum 8 years' experience in Office Automation or Managed Print Services. Minimum 5 years' experience implementing Enterprise MPS solutions. Strong hands-on experience with Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet solutions. Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, Paper Cut MF, and YSoft Safe Q is highly desirable. Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/mac OS print environments. Experience supporting enterprise customers within the UAE. Valid UAE Driving Licence and own vehicle (Advantage ). Willingness to travel across the UAE. Immediate or short notice availability preferred.<br>Preferred Certifications MyQ | Paper Cut | YSoft Safe Q | Microsoft Windows Server | Linux | CCNA | Epson Technical Certifications <br>Why Join Us ? Become part of a specialised Enterprise Print Solutions team delivering cutting-edge Epson Business Inkjet technologies to leading organisations across the UAE. You'll work on large-scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives while growing your technical expertise in a collaborative and dynamic environment.<br>Candidates based in the UAE and India with relevant Managed Print Services experience are encouraged to apply.<br>Apply via Linked In or email their resume to hr@almoe.com with the subject line:Service Engineer (MPS).