Computer Technician Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR IT Controls Testing - Banking for our UAE operations with the following terms &amp; conditions.</p><br><p>Job Purpose:</p><br><p>To support the Finance Division in maintaining and enhancing the Bank’s Internal Control over Financial Reporting (ICFR) framework through the independent testing and evaluation of General IT Controls (GITCs), IT Application Controls (ITACs), Interface Controls, and Information Produced by the Entity (IPE). The role is responsible for assessing control effectiveness, identifying control deficiencies, supporting remediation activities, and collaborating with Finance, IT, and audit stakeholders to ensure the integrity, reliability, and compliance of systems and processes supporting financial reporting.</p><br><p>Requirements / Work Experience/ Qualification Specification:</p><br><p>• Bachelor’s degree in information systems, Information Technology, Accounting, Finance, Computer Science, or a related field.</p><br><p>• Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</p><br><p>• 4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</p><br><p>• Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</p><br><p>• Knowledge of ICFR, COSO, and COBIT frameworks.</p><br><p>• Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</p><br><p>• Understanding of system interfaces, database concepts, and automated business processes.</p><br><p>• Experience supporting internal/external audits and regulatory reviews.</p><br><p>• Proficiency in Microsoft Excel and data analysis techniques.</p><br><p>• Strong analytical, communication, documentation, stakeholder management, and problem-solving skills, with the ability to work independently and meet deadlines.</p><br><p>Main Responsibilities and Accountabilities:</p><br><p>ICFR IT Control Testing:</p><br><p>• Perform testing of the design and operating effectiveness of IT controls supporting financial reporting.</p><br><p>• Document process walkthroughs, risk and control assessments, testing workpapers, and conclusions.</p><br><p>• Identify control deficiencies, assess their impact, and track remediation activities.</p><br><p>• Ensure testing is performed in line with ICFR methodology and audit requirements.</p><br><p>GITC (General IT Controls):</p><br><p>• Test key IT controls including User Access Management, privileged access, segregation of duties, change management, and IT operations controls.</p><br><p>• Validate the completeness and accuracy of Information Produced by the Entity (IPE).</p><br><p>• Coordinate with IT and business stakeholders to obtain and assess supporting evidence.</p><br><p>IT Application Controls (ITAC):</p><br><p>• Test automated controls, system configurations, workflows, calculations, and validations impacting financial reporting.</p><br><p>• Assess the reliability of system functionality and key reports used in financial processes.</p><br><p>• Validate the completeness, accuracy, and integrity of system-generated information relied upon for control execution.</p><br><p>Interface Testing &amp; Data Integrity:</p><br><p>• Evaluate interfaces between systems supporting financial reporting.</p><br><p>• Verify the completeness, accuracy, and timeliness of data transfers through reconciliations and exception analysis.</p><br><p>• Assess interface monitoring, error handling, logging, and exception management controls.</p><br><p>• Escalate interface failures, data integrity issues, and control exceptions.</p><br><p>Audit Coordination &amp; Reporting:</p><br><p>• Support internal and external audits by providing testing documentation, evidence, and management responses.</p><br><p>• Monitor and report on control deficiencies, audit findings, and remediation plans.</p><br><p>• Prepare testing summaries, status reports, and management updates on IT control effectiveness.</p><br><p>Terms and conditions</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR IT Controls Testing - Banking for our UAE operations with the following terms &amp; conditions.</p><br><p>Job Purpose:</p><br><p>To support the Finance Division in maintaining and enhancing the Bank’s Internal Control over Financial Reporting (ICFR) framework through the independent testing and evaluation of General IT Controls (GITCs), IT Application Controls (ITACs), Interface Controls, and Information Produced by the Entity (IPE). The role is responsible for assessing control effectiveness, identifying control deficiencies, supporting remediation activities, and collaborating with Finance, IT, and audit stakeholders to ensure the integrity, reliability, and compliance of systems and processes supporting financial reporting.</p><br><p>Requirements / Work Experience/ Qualification Specification:</p><br><p>• Bachelor’s degree in information systems, Information Technology, Accounting, Finance, Computer Science, or a related field.</p><br><p>• Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</p><br><p>• 4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</p><br><p>• Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</p><br><p>• Knowledge of ICFR, COSO, and COBIT frameworks.</p><br><p>• Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</p><br><p>• Understanding of system interfaces, database concepts, and automated business processes.</p><br><p>• Experience supporting internal/external audits and regulatory reviews.</p><br><p>• Proficiency in Microsoft Excel and data analysis techniques.</p><br><p>• Strong analytical, communication, documentation, stakeholder management, and problem-solving skills, with the ability to work independently and meet deadlines.</p><br><p>Main Responsibilities and Accountabilities:</p><br><p>ICFR IT Control Testing:</p><br><p>• Perform testing of the design and operating effectiveness of IT controls supporting financial reporting.</p><br><p>• Document process walkthroughs, risk and control assessments, testing workpapers, and conclusions.</p><br><p>• Identify control deficiencies, assess their impact, and track remediation activities.</p><br><p>• Ensure testing is performed in line with ICFR methodology and audit requirements.</p><br><p>GITC (General IT Controls):</p><br><p>• Test key IT controls including User Access Management, privileged access, segregation of duties, change management, and IT operations controls.</p><br><p>• Validate the completeness and accuracy of Information Produced by the Entity (IPE).</p><br><p>• Coordinate with IT and business stakeholders to obtain and assess supporting evidence.</p><br><p>IT Application Controls (ITAC):</p><br><p>• Test automated controls, system configurations, workflows, calculations, and validations impacting financial reporting.</p><br><p>• Assess the reliability of system functionality and key reports used in financial processes.</p><br><p>• Validate the completeness, accuracy, and integrity of system-generated information relied upon for control execution.</p><br><p>Interface Testing &amp; Data Integrity:</p><br><p>• Evaluate interfaces between systems supporting financial reporting.</p><br><p>• Verify the completeness, accuracy, and timeliness of data transfers through reconciliations and exception analysis.</p><br><p>• Assess interface monitoring, error handling, logging, and exception management controls.</p><br><p>• Escalate interface failures, data integrity issues, and control exceptions.</p><br><p>Audit Coordination &amp; Reporting:</p><br><p>• Support internal and external audits by providing testing documentation, evidence, and management responses.</p><br><p>• Monitor and report on control deficiencies, audit findings, and remediation plans.</p><br><p>• Prepare testing summaries, status reports, and management updates on IT control effectiveness.</p><br><p>Terms and conditions</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

???? We're Hiring: Cyber Governance Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a security-first organization committed to protecting digital assets, ensuring regulatory compliance, and strengthening cyber resilience through robust governance, risk management, and security leadership. Our distributed teams collaborate across Cybersecurity, Information Technology, Enterprise Risk, Compliance, Legal, Internal Audit, Cloud Engineering, Infrastructure, Data Protection, Business Operations, and Executive Leadership to build secure, resilient, and compliant technology environments. The Role We are seeking an experienced Cyber Governance Manager to lead cybersecurity governance, policy management, risk oversight, and compliance initiatives across the organization. The ideal candidate will oversee cybersecurity governance frameworks, regulatory compliance, cyber risk management, security awareness, audit readiness, and governance reporting while ensuring alignment with business objectives and industry best practices. Key Responsibilities Develop and implement enterprise cybersecurity governance strategies, policies, standards, and operating frameworks aligned with organizational objectives and security requirements. Lead cybersecurity governance initiatives covering information security policies, governance committees, cyber risk management, compliance programs, security controls, and technology governance. Collaborate with Cybersecurity, Information Technology, Enterprise Risk Management, Legal, Compliance, Internal Audit, Data Privacy, Cloud Engineering, Human Resources, Procurement, and Executive Leadership to strengthen organizational cyber governance. Develop, maintain, and enforce cybersecurity policies, standards, procedures, control frameworks, and governance documentation. Establish governance processes for cyber risk identification, assessment, treatment, monitoring, reporting, and continuous improvement. Lead cyber risk assessments, control maturity reviews, security gap analyses, governance audits, and compliance assessments. Oversee compliance with international cybersecurity frameworks and standards including ISO/IEC 27001, NIST Cybersecurity Framework (CSF), CIS Controls, COBIT, PCI DSS, SOC 2, and applicable UAE cybersecurity regulations. Coordinate internal and external cybersecurity audits, regulatory examinations, certification activities, remediation plans, and evidence collection. Develop governance metrics, executive dashboards, board reports, cyber risk registers, key risk indicators (KRIs), and key performance indicators (KPIs). Promote cybersecurity awareness by partnering with learning teams to support governance training, policy communication, and security awareness initiatives. Evaluate emerging cybersecurity trends, governance technologies, regulatory developments, artificial intelligence (AI)-driven cyber defense, governance automation, and risk intelligence platforms. Monitor key performance indicators (KPIs) including policy compliance, audit findings, remediation completion, control effectiveness, cyber risk exposure, regulatory compliance, security awareness participation, third-party risk status, governance maturity, and incident trends. Conduct governance reviews, compliance monitoring, control testing, vendor risk assessments, benchmarking studies, and continuous improvement initiatives. Ensure compliance with UAE cybersecurity regulations, data protection laws, privacy requirements, contractual obligations, industry standards, and organizational governance policies. Manage cybersecurity governance budgets, governance tools, consulting partners, audit providers, compliance platforms, and strategic governance initiatives. Drive digital transformation through artificial intelligence (AI)-powered governance analytics, automated compliance monitoring, policy lifecycle management, governance, risk, and compliance (GRC) platforms, workflow automation, and business intelligence solutions. Utilize Microsoft Defender, Microsoft Purview, Microsoft Sentinel, Service Now GRC, RSA Archer, One Trust, Audit Board, Splunk, Tenable, Qualys, Jira, Confluence, Microsoft 365, Power BI, Tableau, AWS, Microsoft Azure, Google Cloud Platform (GCP), and cybersecurity governance platforms to monitor governance performance and generate actionable insights. Prepare executive dashboards, board reports, governance assessments, audit reports, cyber risk analyses, regulatory updates, compliance scorecards, and strategic recommendations for senior leadership. Lead, mentor, and develop cybersecurity governance analysts, GRC specialists, compliance professionals, security risk analysts, and cross-functional teams while fostering a culture of security, accountability, integrity, collaboration, and continuous improvement. Requirements Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, Information Systems, Risk Management, Business Administration, or a related field. Master's degree in Cybersecurity, Information Assurance, Information Systems, Business Administration (MBA), Risk Management, or a related discipline is highly advantageous. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA), ISO/IEC 27001 Lead Implementer or Lead Auditor, COBIT, or equivalent are highly preferred. Minimum 5 years of experience in cybersecurity governance, information security, governance, risk and compliance (GRC), cyber risk management, IT audit, or related roles. At least 2 years of experience managing cybersecurity governance programs, GRC platforms, compliance initiatives, audit activities, or multidisciplinary cybersecurity teams preferred. Strong understanding of cybersecurity governance, information security frameworks, enterprise risk management, regulatory compliance, third-party risk management, cloud security governance, security controls, audit methodologies, and business continuity principles. Experience with Microsoft Defender, Microsoft Purview, Microsoft Sentinel, Service Now GRC, RSA Archer, One Trust, Audit Board, Splunk, Tenable, Qualys, Jira, Confluence, Microsoft Office Suite, Power BI, Tableau, AWS, Microsoft Azure, Google Cloud Platform, and cybersecurity governance platforms. Familiarity with AI-powered security analytics, continuous control monitoring, security orchestration and automation (SOAR), cloud security posture management (CSPM), governance automation, zero trust architectures, and advanced cyber threat intelligence is highly advantageous. Strong leadership, communication, stakeholder management, policy development, risk assessment, audit coordination, strategic planning, project management, analytical thinking, and problem-solving skills. Ability to manage multiple cybersecurity governance initiatives while balancing regulatory requirements, business priorities, cyber risks, budgets, timelines, and organizational objectives. Ability to work effectively in a remote environment with distributed security teams, auditors, regulators, technology partners, executives, and global stakeholders, with occasional travel for audits, governance meetings, and strategic planning sessions as required. What We Offer Fully remote work arrangement with flexible collaboration across global cybersecurity, risk, and compliance teams. Competitive compensation package with performance-based incentives. Comprehensive health and wellness benefits. Professional development and cybersecurity leadership growth opportunities. Exposure to AI-powered cybersecurity technologies, advanced GRC platforms, cloud security governance, and enterprise cyber resilience initiatives. Collaborative culture focused on integrity, innovation, accountability, security, and continuous improvement. Opportunity to strengthen enterprise cyber resilience by building governance frameworks that protect critical assets, ensure regulatory compliance, and support secure business growth.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>REQUIRED FOR HIGH-RISE BUILDING PROJECTS IN DUBAI</strong> <strong>Job Summary</strong> The Construction Manager is responsible for the overall planning, coordination, execution, and supervision of construction activities on site. The role ensures that all works are completed safely, on schedule, within budget, and in full compliance with project specifications, drawings, quality standards, and contractual requirements. The Construction Manager leads site teams and subcontractors while coordinating closely with consultants, clients, and internal stakeholders to ensure successful project delivery. <strong>Key Responsibilities</strong> Planning &amp; Coordination * Plan, monitor, and control all site activities to achieve productivity targets and adherence to approved project schedules. * Develop, implement, and monitor construction methodologies and production control systems, including preparation of method statements and work procedures. * Prepare work packages, construction sequences, and pre-start activity plans. * Coordinate on-site and off-site logistics with procurement and stores teams to ensure timely delivery of materials, equipment, and resources. * Plan and manage pre-commissioning activities, final handover, and closure of all snag items. Site Supervision &amp; Execution * Supervise and coordinate all on-site construction activities, ensuring effective site organization and allocation of responsibilities. * Ensure execution of works in accordance with approved construction programs, method statements, specifications, drawings, and quality requirements. * Track, document, and communicate all design changes and site instructions as directed by the Project Manager or Consultant. * Lead and coordinate subcontractor activities, conducting regular site meetings to review progress, productivity, quality, and corrective actions. Quality Assurance &amp; Control * Review site quality observations, NCRs, and inspection reports, ensuring timely corrective and preventive actions. * Ensure all inspections and tests are carried out and approved prior to covering up works, in coordination with the QA/QC team. * Manage non-conforming works and oversee remedial and corrective activities. * Evaluate and monitor subcontractor and supplier performance. * Review drawings, specifications, and shop drawings, resolving technical issues in coordination with Engineering and the Project Manager. Communication &amp; Liaison * Liaise with clients, consultants, local authorities, and other stakeholders to ensure compliance and smooth project execution. * Ensure all verbal instructions, design changes, and site directives are properly documented and communicated. * Coordinate with the Commercial Manager / Quantity Surveyor on changes affecting cost, variations, and claims. Health, Safety &amp; Environment * Implement and enforce project HSE policies, procedures, and safe work practices on site. * Promote a strong safety culture with the objective of achieving zero accidents and incidents. * Take appropriate disciplinary action for safety violations and respond effectively to incidents and emergencies. * Ensure compliance with statutory safety regulations and company HSE standards. <strong>Required Qualifications &amp; Competencies</strong> * Bachelor’s degree in Civil Engineering, Architectural Engineering. * 15+ years of experience in construction management roles (preferable high-rise building projects). * Strong technical knowledge of construction materials, methods, logistics, and site execution. * Proven leadership and team management capabilities. * Strong understanding of construction planning, scheduling, and production control. * Excellent coordination, communication, and problem-solving skills. * Proficient in spoken and written English. * Strong computer skills and familiarity with construction management tools. * Ability to manage conflicts, risks, and critical site situations effectively. </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><br> </div>

Job Requisition ID: 178987<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Role Purpose: <br><br>The L&D Consultant diagnoses learning needs, identifies appropriate solutions and develops strategic learning plans and frameworks to facilitate the achievement of business goals in partnership with our clients and internal stakeholders.<br><br>Key Role Specific Accountabilities: <br><br>Training initiatives:<br><br>Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice Ensures that content is up to date with group practices and processes in order to ensure alignment Researches and proposes blended training solutions Assesses career pathways in line with development and recommends individuals identified with high potential Drive Emiratisation development pathways and traineeships Engage when required with external consultants and specialists Deliver the core curriculum, training calendar and customised programs as scheduled Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts<br><br>Business Solutions:<br><br>Where required consult, recommend, design interventions and execute business solutions Ensures adherence to industry and government regulatory standards Identify and improve operational systems & processes Research and formally recommend best practice or international standards that drive AFTC vision Ensure delivery metrics are adhered to <br><br>Consulting:<br><br>Identify Learning and Development needs within the group for specific business units Manage internal & external customer expectations especially in regards to assessment practices & reporting Consult with businesses to provide solutions and options, measuring customer satisfaction Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes) Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations <br><br>Communication:<br><br>Communicate recommended solutions to the business in order to gain buy-in and approval Ensure all AFG businesses and key stakeholders are aware of the AFTC products & Services Utilise tools and resources that will discover training needs or assess capability standards Maximise opportunities to communicate Group HR & AFTC achievements, initiatives and projects <br><br>Reports:<br><br>Maintain systems for collating and reporting on Development performance Manage & Analyse the Learning & Development performance Collate and report AFTC performance metrics Ensure key stakeholders in the business have up to date reports Providing Trainer delivery days and feedback data <br><br>Projects:<br><br>Manage projects to meet key objectives As required lead or partner AFTC, Group HR or business specific projects Ensuring project KPI's are met and exceeded <br><br>Person Specific: <br><br>Education:<br><br> Bachelors degree and/or relevant Training certificates<br><br>Minimum Experience and Knowledge:<br><br> Fluent written and spoken English Curriculum design experience Knowledge of Competency standards A wide range of assessment design and delivery knowledge Program facilitation experience A high level of computer literacy Experience of blended learning Business operations, project management and Customer Service experience would be a distinct advantage Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales<br><br>Job-Specific Skills:<br><br> High level of analysis & problem solving Consulting skills Curriculum design Assessment methodologies Project Management skills Analytical skills Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value. Deep knowledge of current training practices and methodologies. Proven ability to deliver competently to senior /board level delegates. Proactive thinking and problem solving skills. Proven ability to run projects within time, cost and quality constraints. Comprehensive knowledge and deep understanding of current leadership and management development techniques. Experience in design across a whole range of programmes. Experience in proposal design and client pitching. First class communication skills. Ability to multitask. Ability to work under tight timelines. First class relationship management skills. IT skills- across major tools- Word/Excel/Power Point/Outlook. Coaching/mentoring skills. Commercial acumen and hunger for business success. Behaviour in line with our values at all times. Self starter and efficient time manager.<br><br>About Al-Futtaim Retail<br><br>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.<br><br>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Legal counsel will provide legal support on various banking and finance transactions, including bilateral and syndicated loans, structured finance, cross-border and multi-jurisdictional matters, and specialist banking products. Operating with significant autonomy, the role involves drafting, reviewing, and negotiating financing documentation, including LMA-based agreements and security packages, and advising on regulatory and legal risk issues across the bank’s Corporate &amp; Investment Banking and International Banking Group. This role requires expertise in UAE and international banking laws, financial services regulation, and experience working with varied financing structures and regulatory frameworks. The lawyer is expected to contribute to legal policy development, and support bank-wide strategic initiatives, including innovation, digital transformation, and emerging technologies. A key responsibility includes promoting best practices in legal advice and documentation standards and ability to deliver under pressure in a dynamic, multicultural environment are essential.</p><br><ul><li>Draft and review various financing documentation, including LMA-based agreements and security packages, in line with UAE and international banking laws and best practice, under supervision of senior legal counsel.</li><li>Assist and support senior lawyers in various banking and finance transactions, advice and research.&nbsp;</li><li>Assist in negotiations with counterparties, obligors, and third parties.&nbsp;</li><li>Provide sound legal advice on a wide range of wholesale banking financial products and services, transactions, and matters, under supervision of senior legal counsel.</li><li>Contribute to Bank-wide initiatives and wholesale banking legal projects, including digital transformation, innovation, banking and financial products and services, initiatives with active engagement across the Bank’s international offices.</li><li>Contribute to the development and implementation of legal policies, procedures, and templates.</li><li>Collaborate with colleagues, business teams, and stakeholders, to contribute to innovative, commercially sound, and legally robust solutions.</li><li>Undertake legal research on banking and finance laws and financial services regulations, cases, and topics.&nbsp;</li><li>Identify legal risks, ensure compliance with applicable banking and financial regulations, and support implementation of risk mitigation strategies.</li><li>Proactively update legal knowledge and technical skills through training, seminars, and other resources</li><li>Ensure legal advice complies with internal Bank policies, applicable laws and regulatory requirements.</li><li>Review documents to establish customer’s capacity and due authority (i.e. POA, articles and by-laws, board and shareholders resolutions, commercial license, certificate of incumbency and related documents).</li><li>Provide legal input on new products, services, operational strategies, and governance.</li><li>Collaborate effectively with colleagues in a team-oriented environment.</li><li>Manage own matters and deliverables, maintaining accurate records of advice and documentation through practice management tools.<br>&nbsp;</li><li>Emirati national with a Law Degree</li><li>Minimum 3 years’ post-qualification experience in banking and finance law, preferably with a top-tier law firm.</li><li>Knowledge / Experience in: Banking &amp; Finance, Corporate Finance, Corporate and Commercial, Financial Services &amp; Financial Services Regulation, Cross border financial transactions, and LMA documentation</li><li>A strong academic record and a law degree from a reputable university.&nbsp;</li><li>Admission to practice law in a recognized jurisdiction.&nbsp;</li><li>Languages: Fluent in English and Arabic.</li><li>Strong written and verbal communication skills in drafting legal documents and interacting with clients, stakeholders, and colleagues.&nbsp;</li><li>Proficient in a range of computer applications.<br>&nbsp;</li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to know our team: <br><br>The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. . The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.<br><br>Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples: <br><br>Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests. Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders<br><br>What you’ll Need to Succeed: <br><br>Bachelor’s degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science) Excellent verbal and written communication skills in English2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BIAbility to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel Innate desire to take ownership, make an impact and influence outcomes Excellent organizational skills, attention to detail and ability to work independently<br><br>It’s great if you have: <br><br>Experience in digital marketing or ecommerce Experience with A/B testing and other testing metrics Strong presentation and negotiation skills Skills that foster collaboration and team spirit<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

The AI Agent Manager, Commercial is responsible for identifying, designing, building, and deploying AI and automation agents across the sales and revenue operations function. This is a hands on, senior individual contributor role focused on driving bottom up adoption of AI powered workflows within commercial teams. The role exists to accelerate sales productivity, improve pipeline quality, reduce manual effort in quoting, proposal generation, and customer communications, and embed a culture of AI augmented working across the commercial organisation. The AI Agent Manager works closely with sales leaders, revenue operations, and product teams to identify high value use cases, prototype solutions, measure adoption, and scale what works.<br>Responsibilities 1. Use Case Discovery and Prioritisation: Identify and evaluate high value opportunities to deploy AI agents across the sales function, including lead qualification, outbound sequencing, proposal drafting, quote generation, and CRM data enrichment. Prioritise based on effort, impact, and adoption readiness. 2. Agent Design, Build, and Deployment: Design, configure, and deploy AI agents and automated workflows using LLMs, APIs, and integration tools. Own the end to end lifecycle from prototype through production deployment, including testing, monitoring, and iteration. 3. Sales Productivity Improvement: Reduce manual effort in repetitive commercial workflows by embedding AI agents into daily sales activities. Measure time saved, error reduction, and throughput improvements. Ensure agents augment rather than replace human judgment in customer facing interactions. 4. Adoption and Change Management: Drive bottom up adoption by working directly with sales teams and individual contributors. Provide hands on training, create playbooks, run workshops, and build internal champions. Track adoption metrics and iterate based on user feedback. 5. Data Quality and Integration: Ensure AI agents operate on clean, reliable data by working with revenue operations and data teams. Define data requirements, build integration points with CRM, ERP, and communication tools, and establish feedback loops to improve agent accuracy over time. 6. Performance Measurement and Reporting: Define and track KPIs for each deployed agent including adoption rates, productivity gains, accuracy, and ROI. Report outcomes to commercial leadership and use evidence to inform scaling decisions and investment cases. 7. Cross Functional Collaboration: Partner with Product, Engineering, and IT to align agent deployments with platform capabilities, security requirements, and data governance standards. Ensure agents are built within approved frameworks and comply with company policies. 8. Experimentation and Innovation: Stay current with emerging AI capabilities, LLM developments, and automation tools. Run structured experiments to test new approaches and share learnings across the organisation to build collective AI fluency. 9. Documentation and Knowledge Management: Maintain clear documentation for all deployed agents including design rationale, configuration, dependencies, known limitations, and escalation paths. Build a reusable library of agent patterns and templates. 10. Vendor and Tool Evaluation: Evaluate and recommend AI tools, platforms, and vendors relevant to commercial use cases. Provide informed build versus buy recommendations within group guardrails. <br> <br><br>Requirements<br><br> Qualifications and Education Include any specialised education and minimum qualifications needed to be able to perform the job. Bachelor degree in Business, Computer Science, Data Science, or related discipline. Certifications in AI, machine learning, or automation platforms are a plus. Work Experience<br>· 3 to 5 years experience in sales operations, revenue operations, or commercial process improvement roles. Demonstrated experience deploying AI tools, LLM based agents, or workflow automation in a B2B sales environment. Experience with CRM systems, sales enablement tools, and data pipelines. Track record of driving adoption of new tools and processes across commercial teams. Skills and Knowledge· Strong understanding of LLMs, prompt engineering, and AI agent frameworks. Practical experience with automation platforms and API integrations. Sales process knowledge including pipeline management, quoting, proposal generation, and customer communications. Data analysis and KPI design skills. Change management ability to drive adoption bottom up without formal authority. Strong communication skills to translate technical concepts for commercial audiences. Claude Enterprise and Cowork Skills· Proficiency in Anthropic's Claude platform including Claude for Enterprise and Claude Teams administration, user provisioning, workspace configuration, and usage policy management.· Hands on experience with Claude Cowork mode for desktop automation, including skill creation and management (SKILL.md authoring), custom plugin development and deployment, and scheduled task configuration using cron based scheduling.· Experience with Claude Code CLI for agentic coding workflows, including hooks, slash commands, and MCP (Model Context Protocol) server integration for connecting Claude to enterprise data sources and third party tools. · Ability to design and implement agentic loops and multi step agent workflows, including tool use patterns, iterative reasoning chains, sub agent orchestration, error recovery loops, and human in the loop approval gates.· Advanced prompt engineering for Claude models including system prompts, structured output formatting, tool definitions, chain of thought techniques, and context window optimisation for enterprise scale document processing. · Working knowledge of the Anthropic API including Claude Agent SDK, tool use (function calling), streaming responses, batch processing, and model selection across Claude Opus, Sonnet, and Haiku variants for cost and latency optimisation.· Familiarity with enterprise connectors and integrations within Claude ecosystem including Microsoft 365 (Outlook, Teams, Share Point), browser automation via Claude in Chrome, and third party MCP connectors for operational data sources. · Understanding of AI safety, security, and governance principles including prompt injection defence, content filtering, data privacy controls, audit logging, and compliance with enterprise security policies when deploying AI agents at scale. Continuous learning in AI, LLMs, and automation expected.<br><br><br>Benefits<br><br> Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members.

Job Description<br><br>Wood is currently recruiting for an experienced Lead Process Engineer to be based at office in Abu Dhabi within our within our Oil, Gas & New Energies business based in Abu Dhabi, United Arab Emirates.<br><br>Due to the nature of the projects and client expectation, the position will be based at our office in Abu Dhabi, United Arab Emirates and will require occasional travel to Spain.<br><br>The Role <br><br>This is an exciting opportunity for an experienced PMC Lead Process Engineer with a proven track record in the delivering for a high-profile client.<br><br>Our Clients and Projects<br><br>Designing the future. Transforming the world. <br><br>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets.<br><br>We are focused on growth and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field<br><br>Responsibilities<br><br>Job Objective<br><br>To lead and manage all process engineering activities on behalf of the Project Management Consultant (PMC) for ADNOC projects, ensuring the safe, efficient, and compliant delivery of process design and engineering in alignment with ADNOC standards, project specifications, and international best practices. The role is responsible for providing technical leadership, overseeing EPC contractor deliverables, ensuring design integrity, optimizing process performance, and supporting the successful execution of the project within scope, schedule, and budget.<br><br>Ensure integration of overall Process Engineering. Overall coordination within IPMT Process Engineering Team Ensure quality and accuracy of Engineering Consultant’s & EPC Contractor’s Process Engineering design activities Review and approval of Engineering Consultant's and EPC Contractor’s work and ensure compliance with ADNOC project specifications, relevant codes and standards, and best industry practices Coordinate the required engineering participation in the development and analysis of various design options and business models. Contribute input and expertise in the development and analysis of various design options and business models to design optimization and validation Participate in teams for equipment sizing / equipment selection considering optimization and standardization Ensure that the facilities are designed in accordance with the latest corporate guidelines with respect to environment and health aspects Ensure full utilization of the existing facilities while optimizing the facilities required for the new projects Participate in layout reviews, Model review, design reviews, and technical workshops Provide technical assistance and coordination with other discipline engineers Coordinate technical reviews and bid evaluation, and performance evaluation Provide technical assistance during installation, pre-commissioning & commissioning Report to ADNOC Discipline Team Leader, Engineering Manager, and provide support to Project Managers and Engineers within the Project Management Team organization Interface with Managers, Team Leaders and Engineers in Company's Technical Departments, Business Units, Operations Units, and Logistics Department Interface regularly with Contractor’s Engineering and Project Management team and discipline engineers as and when required<br><br>Qualifications<br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Bachelor of Science degree in Chemical Engineering Minimum of 15 years of relevant experience in oil and gas industry Excellent written and verbal communication skills Excellent technical team and interpersonal skills Experience and detailed knowledge of relevant international codes and standards Knowledge of engineering computer programs and general business software Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Job Description<br><br>Wood is currently recruiting for an experienced Lead Process Engineer to be based at office in Abu Dhabi within our within our Oil, Gas & New Energies business based in Abu Dhabi, United Arab Emirates.<br><br>Due to the nature of the projects and client expectation, the position will be based at our office in Abu Dhabi, United Arab Emirates and will require occasional travel to Spain.<br><br>The Role <br><br>This is an exciting opportunity for an experienced PMC Lead Process Engineer with a proven track record in the delivering for a high-profile client.<br><br>Our Clients and Projects<br><br>Designing the future. Transforming the world. <br><br>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets.<br><br>We are focused on growth and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field<br><br>Responsibilities<br><br>Job Objective<br><br>To lead and manage all process engineering activities on behalf of the Project Management Consultant (PMC) for ADNOC projects, ensuring the safe, efficient, and compliant delivery of process design and engineering in alignment with ADNOC standards, project specifications, and international best practices. The role is responsible for providing technical leadership, overseeing EPC contractor deliverables, ensuring design integrity, optimizing process performance, and supporting the successful execution of the project within scope, schedule, and budget.<br><br>Ensure integration of overall Process Engineering. Overall coordination within IPMT Process Engineering Team Ensure quality and accuracy of Engineering Consultant’s & EPC Contractor’s Process Engineering design activities Review and approval of Engineering Consultant's and EPC Contractor’s work and ensure compliance with ADNOC project specifications, relevant codes and standards, and best industry practices Coordinate the required engineering participation in the development and analysis of various design options and business models. Contribute input and expertise in the development and analysis of various design options and business models to design optimization and validation Participate in teams for equipment sizing / equipment selection considering optimization and standardization Ensure that the facilities are designed in accordance with the latest corporate guidelines with respect to environment and health aspects Ensure full utilization of the existing facilities while optimizing the facilities required for the new projects Participate in layout reviews, Model review, design reviews, and technical workshops Provide technical assistance and coordination with other discipline engineers Coordinate technical reviews and bid evaluation, and performance evaluation Provide technical assistance during installation, pre-commissioning & commissioning Report to ADNOC Discipline Team Leader, Engineering Manager, and provide support to Project Managers and Engineers within the Project Management Team organization Interface with Managers, Team Leaders and Engineers in Company's Technical Departments, Business Units, Operations Units, and Logistics Department Interface regularly with Contractor’s Engineering and Project Management team and discipline engineers as and when required<br><br>Qualifications<br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Bachelor of Science degree in Chemical Engineering Minimum of 15 years of relevant experience in oil and gas industry Excellent written and verbal communication skills Excellent technical team and interpersonal skills Experience and detailed knowledge of relevant international codes and standards Knowledge of engineering computer programs and general business software Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Job Description<br><br>The Role <br><br>This is an exciting opportunity for an experienced PMC Lead Electrical Engineer with a proven track record in the delivering for a high-profile client.<br><br>Our Clients and Projects<br><br>Designing the future. Transforming the world. <br><br>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets.<br><br>We are focused on growth and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field<br><br>Job Objective <br><br>Provide technical expertise in all Electrical design Ensure design and engineering compliance with relevant codes and ADNOC standards Coordinate, Monitor and handle Electrical design and engineering with EPC Contractor as per project expectation and complete the same within the time frame Work with other discipline engineers within IPMT, EPC Contractor, ADNOC Engineering / Operation / Site Interface to resolve technical issues and ensure quality Discipline Engineering execution and integrity etc. Perform regular and timely technical reviews of Electrical Engineering deliverables developed by engineering consultants/contractors, ensuring design quality in compliance with relevant codes, standards, and best practices. <br><br>Responsibilities<br><br>Ensure integration of overall Electrical Engineering. Overall coordination within IPMT Electrical Engineering Team Ensure quality and accuracy of Engineering Consultant’s & EPC Contractor’s Electrical Engineering design activities Review and approval of Engineering Consultant's and EPC Contractor’s work and ensure compliance with ADNOC project specifications, relevant codes and standards, and best industry practices Coordinate the required engineering participation in the development and analysis of various design options and business models. Contribute input and expertise in the development and analysis of various design options and business models to design optimization and validation. Participate in teams for equipment sizing / equipment selection considering optimization and standardization. Ensure that the facilities are designed in accordance with the latest corporate guidelines with respect to environment and health aspects. Ensure full utilization of the existing facilities while optimizing the facilities required for the new projects. Participate in layout reviews, Model review, design reviews, and technical workshops. Provide technical assistance and coordination with other discipline engineers. Coordinate technical reviews and bid evaluation, and performance evaluation. Provide technical assistance during installation, pre-commissioning & commissioning Report to ADNOC Discipline Team Leader, Engineering Manager, and provide support to Project Managers and Engineers within the Project Management Team organization Interface with Managers, Team Leaders and Engineers in Company's Technical Departments, Business Units, Operations Units, and Logistics Department Interface regularly with Contractor’s Engineering and Project Management team and discipline engineers as and when required <br><br>Qualifications<br><br>Skills And Qualifications <br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Bachelor of Science degree in Electrical Engineering Minimum of 15 years of relevant experience in oil and gas industry Excellent written and verbal communication skills Excellent technical team and interpersonal skills Experience and detailed knowledge of relevant international codes and standards Knowledge of engineering computer programs and general business software Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>Job Summary:<br>The Director of Outside Catering Sales serves as the strategic leader responsible for driving revenue growth, market expansion, and overall business performance for the Outside Catering division at JW Marriott Marquis Dubai. This role is accountable for developing and executing a comprehensive sales strategy that positions the hotel as a market leader in the outside catering sector while ensuring alignment with Marriott International’s brand standards, service culture, and commercial objectives.<br>The Director leads all proactive sales efforts, focusing on business development, client acquisition, key account management, and revenue optimization across all catering segments. Through strategic selling, relationship management, market intelligence, and effective forecasting, the role ensures the achievement of annual revenue goals while maximizing profitability and market share.<br>A critical component of this position is the strong partnership and dotted-line relationship with the hotel’s operational leadership teams, including Culinary, Event Planning, Banquet Operations, Stewarding, and other event support functions. While the Director maintains full ownership of sales performance and customer acquisition, the success of the Outside Catering business is highly dependent on seamless collaboration with operations to ensure the successful planning, execution, and delivery of events.<br>The Director acts as the commercial voice of the customer while working closely with operational stakeholders to evaluate event feasibility, resource allocation, service delivery standards, and overall client satisfaction. This partnership ensures that all business opportunities sold can be executed efficiently, profitably, and in accordance with JW Marriott Marquis Dubai’s luxury service standards.<br>This role provides overall leadership, coaching, and direction for the Outside Catering Sales team, fostering a high-performing culture focused on accountability, customer engagement, and revenue generation. The Director is responsible for developing sales talent, establishing clear performance objectives, driving productivity, and creating succession plans to support long-term business success.<br>In addition, the Director is responsible for:<br>Developing and executing the strategic business plan for Outside Catering.<br>Identifying new market opportunities and emerging revenue streams.<br>Driving proactive sales activities to grow market share and brand presence.<br>Building and maintaining relationships with key corporate, government, social, and event industry clients.<br>Leading pricing, negotiations, and commercial decision-making to maximize revenue and profitability.<br>Delivering accurate business forecasts, pipeline management, and performance reporting.<br>Collaborating closely with Operations leadership to ensure successful event execution and exceptional guest experiences.<br>Monitoring market trends, competitive activity, and customer insights to inform business strategies.<br>Ensuring all sales practices and customer interactions align with Marriott brand standards and service excellence expectations.<br>As the strategic business leader of the department, the Director shares accountability with Operations for the successful delivery of outside catering events and is expected to maintain a highly visible presence throughout the customer journey - from initial sales engagement through event execution and post-event relationship management. Ultimately, the Director of Outside Catering Sales is responsible for creating a commercially driven, operationally aligned, and guest-focused catering business that delivers sustainable revenue growth, exceptional<br>SCOPE / BUSINESS CONTEXT<br>A Full-Time position based at JW Marriott Marquis Dubai.<br>Number of Direct Reports – 3 <br>Titles of Direct Reports – Sales Manager, Assistant Sales Manager &amp; Sales Executive – Outside Catering Sales<br>CANDIDATE PROFILE<br>Experience:<br>More than 5 years of Outside Catering Sales, Events Operations or Planning Experience&nbsp;<br>More than 5 years of Experience Managing Others<br>Marriott sales experience is desirable but not essential.&nbsp;<br>Experience of selling in outside catering sales is essential.<br>Fluent Arabic both oral and written is desirable but not essential.<br>Handling outside catering operation is desirable but not essential.&nbsp;<br>Skills and Knowledge<br>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<br>Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.<br>Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.<br>Economics and Accounting - Knowledge of economic and accounting principles and practices, P&amp;L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.<br>Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.<br>Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.<br>Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.<br>Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.<br>Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.<br>Mathematics - Using mathematics to solve problems.<br>Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.<br>CORE WORK ACTIVITIES<br>Strategic Planning and Execution:<br>Develop and execute a comprehensive strategy for outside catering operations, aligned with the business objectives of the organization.<br>Lead the implementation of strategic initiatives to ensure efficient and successful event management for outside catering services.<br>Communication and Goal Alignment:<br>Facilitate regular communication among all stakeholders involved in outside catering operations, including catering teams, vendors, and clients.<br>Ensure clear and consistent messaging of departmental goals to drive desired outcomes and exceed client expectations.<br>Performance Management and Focus:<br>Identify key performance drivers for outside catering success and maintain a strong focus on achieving operational excellence.<br>Integrate departmental goals into operational plans, aligning efforts with broader business strategies and objectives.<br>Market Analysis and Innovation:<br>Conduct market research and analysis to stay informed about industry trends, competitor offerings, and customer preferences in outside catering services.<br>Propose innovative ideas and solutions to enhance the quality and competitiveness of catering services, ensuring alignment with organizational goals.<br>Risk Management and Revenue Generation:<br>Collaborate with the catering team to anticipate and address potential risks and challenges associated with catering events.<br>Encourage proactive risk-taking to identify opportunities for revenue growth and enhance the overall guest experience.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job Purpose This position is responsible to extend support and assistance to the community management team for the management of the Owners’ Associations (OA) in compliance with the applicable Law for managing Jointly Owned Property. This includes, but is not limited to site operations and supervision, financial, general management, relationship management with OA Board Members, Owners, Service Providers, Contractors and all other entities who directly or indirectly contribute to the management and operations of the community.<br>The Community Liaison may report to the Community Manager or Community Supervisor.<br>Roles, Responsibilities, Duties<br>Operations related Conduct regular inspections and take necessary actions to address HSE related issues. Highlight concerns to the service provider through a formal report / CAFM. Maintain an up to date ‘community action tracker’ for the community and ensure proper follow up on items listed. Inspection on extra work on site from third party contractor along with FM when required. Evaluate work completion reports related to common area and common assets. Ensure a thorough verification is carried out onsite, before approving any work completion reports. Coordination with security, issuing of Notices of Violations, resolving community related Service Requests. Organize and conduct joint inspections with the service provider to evaluate performance on the evaluation / rating systems. Familiarize and keep up-to-date knowledge about the deliverables of the Facilities Management Contract. Identify improvements for the community operations in terms of procedures and or facilities to achieve efficiency in management of the community. Prepare reports on community operations and updates. Assist in chairing weekly operations meetings for soft services Assist in drafting Official Letters to service providers and any other stakeholders Emergency incident management & Client facing, if required. Organize and conduct joint inspections with the service provider to evaluate performance on the evaluation / rating systems. Support staff to manage the day-to-day operations of Building Management, ensuring the outgoings, integrity and quality is retained at all times. Ensure execution of approved Capital Building improvements.<br>Customers/ Residents/ Owners related Corresponding via emails, texts, phone etc. to the owners/customers to resolve their concerns and communicating to members via the established channels of communication, if required. Attend to walk-in customers to the office, where required. Keep up-to-date knowledge of the Law and the rules and regulations of the community and enforce them through the violation management mechanism. Recommends improvements and cost saving strategies where possible for the community operations in terms of residents’ comfort and environment. Ensure residents are promptly updated of any planned maintenance, emergency maintenance or disruptions that may affect or interrupt with the enjoyment of their home or the community common areas. Ensure that the tenant database for the community is up to date. Promptly create tenant records on the community portal to enable electronic updates of the community to tenants. Assist in organizing and actively participate in community events. Prepare for and attend board meetings and Annual General Assemblies. Coordinate with Customer Care and residents to gain access to units for various projects where required.<br>Financial, Administration related and Other Regularly obtain financial statements from the Finance Department and review the same along with the Community Manager/ Community Supervisor. Maintain and suggest (to the line manager) recommendations for amendments / additions to be considered for the next service charge budget. Apply the provisions under the law for service charges collection on Owners (where applicable). Maintain up-to-date, all forms to be used for successful and efficient management of the community. Process the requests for advertisements (physical and electronic) and flyer distribution (if applicable) in the community. Provide assistance in preparation for tenders and site visits for goods & services required by the community. Coordination with Procurement Department to create purchase requisitions & LPO and to provide all necessary documentation for Finance to release payment. Work closely with other support departments like Procurement, HSE and Finance, serving as the main point of administrative contact between community and other departments in the vendor registration process. Assist with the internal budget preparation for the department. Secondary Staff in Insurance Claim notifications along with preparing invoices and follow up reimbursement of claims from Developer, as necessary Secondary Support in the monitoring & updating site property damage tracker. Follow up insurance fund transfer reimbursement after work completion/delivery along with follow up with Finance for allocations of insurance funds. Draft Minutes of Meeting during Interim Owners Union Board Meetings and Annual General Assembly. Assistance with MOM and preparation of reports during internal and external meetings. Upload Quarterly & Annual General meetings – compile & upload in the share all pertinent hard and soft copies. Weekly, Monthly report preparation for OA, updated from FM, Finance and OA. Support staff in preparation of invoice & payment for Storage Room Contract Rental, Access Card Issuance, advertisement, NOC objection certificate/accidents or any other established sources of generating “Other Income” for the Owners’ Association or Provis, if required. Provide general information, secretarial, clerical, personal assistance deemed required by Owners Association (OA) Management. Handles administrative work and invoicing, receipting and collection of service charge, if required. Coordinate with other departments like Finance in relation to service charges. Support staff in handling of all invoicing and payment coordination of all service providers. Arranges for payments to service providers by OA through Managing Agent.<br>Experience and Skills:Experience and Skills Minimum 1 years’ experience in similar position with OA / Property Management Company / 2 years Front Office Roles in Hotels (preferred) Minimum 2 years’ experience in administrative role within the UAEAbility to communicate in clear and concise manner. Fluent in verbal and written business English, fluency in Arabic (preferred). Computer literacy – MS word, excel and Power Point presentation. Excellent time management and proactive work approach. Ability to work independently Qualification:Graduate or Undergraduate Basic Community Management certification from a recognized institute is desirable

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.<br><br>Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.<br><br>Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.<br><br>We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.<br><br>POSITION / TITLE: Forward Deployed Engineer<br><br>Position Summary<br><br>We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.<br><br>You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportunity.<br><br>You’ll work closely with implementation teams — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happening.<br><br>LOCATION: UAE or KSA, Remote<br><br>Responsibilities<br><br>Solve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground up. Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You’re not just drawing architecture diagrams — you’re building the system. Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployments. Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakeholders. Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployments. Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate success Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementations.<br><br>Must Have Requirements<br><br>Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture required. Significant professional experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure teams required. Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns required. Previous hands-on experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale required. Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at scale required. Previous hands-on experience with agent frameworks (Kore.ai Platform, Lang Chain, Lang Graph, Auto Gen, Crew AI ) or multi-agent orchestration patterns required. Experience with AI/ML systems — particularly LLMs, conversational AI, or agentic AI applications required. Expertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/Web RTC), and end-to-end voice bot architectures in enterprise contact center environments required. Background in RAG implementations, prompt engineering, or LLM-based application development required. Previous professional experience at companies like Palantir, AWS, Salesforce, Service Now, Pega, or similar enterprise platform vendors in solutions-facing roles required. Languages - Bilingual proficiency in Arabic and English is mandatory. Candidates must be able to conduct meetings, presentations and written communications in both languages.<br><br>Soft Skills Expertise<br><br>Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a “presenter” — you are a builder. Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constraints. Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and clarity. First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solutions. Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering functions.<br><br>Education Qualification<br><br>Bachelor’s degree in engineering, Computer Science, or related technical field required Master’s degree or equivalent depth of expertise preferred.

Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.<br><br>Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.<br><br>Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.<br><br>We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.<br><br>POSITION / TITLE: Forward Deployed Engineer<br><br>Position Summary<br><br>We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.<br><br>You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportunity.<br><br>You’ll work closely with implementation teams — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happening.<br><br>LOCATION: UAE or KSA, Remote<br><br>Responsibilities<br><br>Solve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground up. Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You’re not just drawing architecture diagrams — you’re building the system. Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployments. Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakeholders. Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployments. Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate success Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementations.<br><br>Must Have Requirements<br><br>Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture required. Significant professional experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure teams required. Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns required. Previous hands-on experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale required. Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at scale required. Previous hands-on experience with agent frameworks (Kore.ai Platform, Lang Chain, Lang Graph, Auto Gen, Crew AI ) or multi-agent orchestration patterns required. Experience with AI/ML systems — particularly LLMs, conversational AI, or agentic AI applications required. Expertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/Web RTC), and end-to-end voice bot architectures in enterprise contact center environments required. Background in RAG implementations, prompt engineering, or LLM-based application development required. Previous professional experience at companies like Palantir, AWS, Salesforce, Service Now, Pega, or similar enterprise platform vendors in solutions-facing roles required. Languages - Bilingual proficiency in Arabic and English is mandatory. Candidates must be able to conduct meetings, presentations and written communications in both languages.<br><br>Soft Skills Expertise<br><br>Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a “presenter” — you are a builder. Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constraints. Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and clarity. First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solutions. Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering functions.<br><br>Education Qualification<br><br>Bachelor’s degree in engineering, Computer Science, or related technical field required Master’s degree or equivalent depth of expertise preferred.

Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!