Computer Technician Jobs in UAE
16636 Jobs Found
Job Summary<br><br> Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders. Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information. Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations. Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments. Outbound Communication: Making calls for follow-ups, service updates, or surveys. Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.<br><br>Customer Service. Sales. Process & Operations. Reporting<br><br> Provide clients with exceptional telephone-based customer services Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s Ensure end to end resolution of queries within the specified turnaround time Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension. Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling. High awareness and adherence to Risk management, regulatory and compliance guidelines. Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards. Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.<br><br>Key Responsibilities<br><br>Risk Management<br><br> Ensure compliance with anti-money laundering policies and local regulations. Follow Departmental Operating Instructions for timely and accurate processing. Continuously enhance productivity to meet standards. Uphold company values consistently. Adhere to all relevant rules, regulations, and policies.<br><br>Regulatory & Business Conduct <br><br> Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)<br><br>Skills And Experience<br><br> Team management Leadership, Analytical and Interpersonal skills Strong communication skills including good grammar and articulation Ability to work under pressure and multitask Manage conflicts and solve problems Good listening skills<br><br>Qualifications<br><br> Graduate Prior Customer Service/Sales experience (based on the role) Strong verbal and written communication, negotiation, and interpersonal skills Proficient in Excel and adept at navigating multiple systems. Agility in responding efficiently and effectively in a dynamic work environment. Accountability, Accuracy, and attention to detail Proactive and willing to contribute to an international and diverse work culture. Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage Should have both Arabic and English speaking skills Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers. Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.<br><br>Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.<br><br>Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.<br><br>We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.<br><br>POSITION / TITLE: Forward Deployed Engineer<br><br>Position Summary<br><br>We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.<br><br>You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportunity.<br><br>You’ll work closely with implementation teams — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happening.<br><br>LOCATION: UAE or KSA, Remote<br><br>Responsibilities<br><br>Solve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground up. Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You’re not just drawing architecture diagrams — you’re building the system. Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployments. Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakeholders. Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployments. Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate success Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementations.<br><br>Must Have Requirements<br><br>Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture required. Significant professional experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure teams required. Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns required. Previous hands-on experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale required. Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at scale required. Previous hands-on experience with agent frameworks (Kore.ai Platform, Lang Chain, Lang Graph, Auto Gen, Crew AI ) or multi-agent orchestration patterns required. Experience with AI/ML systems — particularly LLMs, conversational AI, or agentic AI applications required. Expertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/Web RTC), and end-to-end voice bot architectures in enterprise contact center environments required. Background in RAG implementations, prompt engineering, or LLM-based application development required. Previous professional experience at companies like Palantir, AWS, Salesforce, Service Now, Pega, or similar enterprise platform vendors in solutions-facing roles required. Languages - Bilingual proficiency in Arabic and English is mandatory. Candidates must be able to conduct meetings, presentations and written communications in both languages.<br><br>Soft Skills Expertise<br><br>Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a “presenter” — you are a builder. Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constraints. Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and clarity. First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solutions. Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering functions.<br><br>Education Qualification<br><br>Bachelor’s degree in engineering, Computer Science, or related technical field required Master’s degree or equivalent depth of expertise preferred.
Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.<br><br>Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.<br><br>Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.<br><br>We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.<br><br>POSITION / TITLE: Forward Deployed Engineer<br><br>Position Summary<br><br>We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.<br><br>You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportunity.<br><br>You’ll work closely with implementation teams — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happening.<br><br>LOCATION: UAE or KSA, Remote<br><br>Responsibilities<br><br>Solve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground up. Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You’re not just drawing architecture diagrams — you’re building the system. Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployments. Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakeholders. Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployments. Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate success Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementations.<br><br>Must Have Requirements<br><br>Minimum 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture required. Significant professional experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure teams required. Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns required. Previous hands-on experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale required. Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at scale required. Previous hands-on experience with agent frameworks (Kore.ai Platform, Lang Chain, Lang Graph, Auto Gen, Crew AI ) or multi-agent orchestration patterns required. Experience with AI/ML systems — particularly LLMs, conversational AI, or agentic AI applications required. Expertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/Web RTC), and end-to-end voice bot architectures in enterprise contact center environments required. Background in RAG implementations, prompt engineering, or LLM-based application development required. Previous professional experience at companies like Palantir, AWS, Salesforce, Service Now, Pega, or similar enterprise platform vendors in solutions-facing roles required. Languages - Bilingual proficiency in Arabic and English is mandatory. Candidates must be able to conduct meetings, presentations and written communications in both languages.<br><br>Soft Skills Expertise<br><br>Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a “presenter” — you are a builder. Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constraints. Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and clarity. First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solutions. Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering functions.<br><br>Education Qualification<br><br>Bachelor’s degree in engineering, Computer Science, or related technical field required Master’s degree or equivalent depth of expertise preferred.
Who are we?<br><br>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.<br><br>Role Summary<br><br>The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.<br><br>This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.<br><br>Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.<br><br>Primary Responsibilities<br><br>SOW and proposal development:<br><br> Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager. Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.<br><br>Commercial And Pricing Design<br><br>Build services pricing models and cost estimates that align with company margin targets and customer expectations. Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.<br><br>Opportunity Support And Deal Governance<br><br>Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs. Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards. Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.<br><br>Risk Management And Delivery Handover<br><br>Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage. Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.<br><br>Process, Templates And Enablement<br><br>Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting. Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.<br><br>Measurement, Reporting And Continuous Improvement<br><br>Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.<br><br>Navigate The Professional Services Organisation<br><br>Identify the right people and roles that need to support opportunities from the broader PS organisation. Matrix management of pre-sales teams<br><br>Measures<br><br>KPI's<br><br>Bookings: Meet or Exceed PS Bookings Target. Margin: Average Margin on PS Bookings<br><br>OKR's<br><br>SOW cycle time: Average time from initial scoping brief to signed SOW. Conversion rate: Percentage of opportunities with a PS SOW that convert to signed deals. Estimate accuracy: Variance between proposed PS effort/cost and actual delivered effort/cost. On-time handover: Percentage of projects handed over to delivery on schedule and with complete artifacts. Compliance / quality: Number of SOWs requiring rework due to contractual or compliance issues. Customer/delivery satisfaction: Post-kickoff satisfaction or early delivery NPS relevant to scoping accuracy.<br><br>Experience<br><br>Required experience, skills & attributes<br><br>Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred. Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects. Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.<br><br>Technical & Commercial Skills<br><br>Strong commercial acumen: pricing models, margin management, ROI and TCO basics. Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale. Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.<br><br>Behavioral Attributes<br><br>Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders. Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints. Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.<br><br>Education & Certifications (preferred)<br><br>Bachelor’s degree in Business, Engineering, Computer Science or related field. Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.<br><br>Benefits<br><br>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:<br><br> Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* Sustainability: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location.<br><br>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.<br><br>Be unique, be exceptional, and help us make a difference at Finastra!
Job Description<br><br>Aldar Education are currently seeking Teacher - Computer Science to support our growing family of schools, joining at the start of the 2026/2027 academic year in August.<br><br>As the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities. We offer a range of brands for all learners in our community, from nursery through to adult education. We offer the broadest choice of curricula. In the largest number of locations in Abu Dhabi.<br><br>Starting with one school and 250 students in 2007, Aldar Education has grown into a highly sought-after education provider, now supporting over 38,000 students in 31 schools and a growing network of almost 5,000 educators, with over 100 nationalities, offering a wide range of curricula and ancillary services such as a Teacher Training Academy.<br><br>Working collaboratively, our education network’s purpose is to empower the next generation to shape our future, directly supporting the educational goals of Abu Dhabi’s government. Today, Aldar Education’s efforts are guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education.<br><br>The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.<br><br>To inspire, engage, and challenge students in their formative years by creating a nurturing and play-based learning environment. To deliver high quality teaching and inclusive learning experiences that spark curiosity, encourage creativity, and support students’ academic, social, and personal development.<br><br>Responsibilities<br><br>Key Task:<br><br>To deliver lessons that inspire students to succeed in order to achieve the best possible outcomes.<br><br>Roles and responsibilities include:<br><br>Teamwork and collaboration To be a good communicator at all levels. Be committed to developing positive relationships with all members of the school community. Working alongside fellow teachers to plan engaging lessons that meet requirements of the curriculum. Liaising with colleagues and working flexibly. Working with parents to ensure the happiness and best academic outcomes for all children. Working cooperatively with curriculum support staff (where applicable) to support children’s development.<br><br><br>Teaching and learning:<br><br>Clear understanding of the Curriculum. Organising the classroom provision and learning resources and creating displays to encourage a positive and engaging learning environment. Planning, preparing and presenting sessions that cater for the needs of the whole ability range within the class. Motivating pupils with enthusiastic, imaginative teaching. Observing and assessing children in line with school assessments. Being reflective of the classroom provision, sessions taught, progress made, and adjusting environment, planning and curriculum to reflect this. Meeting with other professionals such as speech and language therapists, occupational therapists and educational psychologists, if required. Ensure the Al Mamoura Academy Teacher and Learner DNA language and attitudes are being embedded throughout the curriculum<br><br><br>Assessment and data:<br><br>Taking responsibility for the progress of a class. Meeting requirements for the assessment and recording of student’s development using Target Tracker. Using data provided by assessments to influence further planning, provision and intervention. Providing feedback to parents and carers on a student’s progress at Parent Teacher Conferences and other meetings<br><br><br>Behaviour management and duties:<br><br>Follow the school’s behaviour policy. Manage classes effectively, using approaches which are appropriate to students’ needs in order to inspire, motivate and challenge pupils. Maintain good relationships with pupils, exercise appropriate authority, and act decisively when necessary within the school’s behavioural policy. Be a positive role model and demonstrate consistently the positive attitudes, values and behaviour, which are expected of pupils. Have high expectations of behaviour, promoting self-control and independence of all learners. Carry out duties as directed and within the school’s policy.<br><br><br>Wider professional responsibilities:<br><br>To work as part of a curriculum action group, supporting planning, assessment, resources and special events linked to that team. Support the organising and taking part in school events, outings and activities which may take place at weekends or in the evening. Communicate effectively with parents/carers with regards to student’s achievements and well-being using school systems/processes such as CPOMS as appropriate. Make a positive contribution to the wider life and ethos of the school Run a weekly ECA each term.<br><br><br>Qualifications<br><br>Minimum Qualifications:<br><br>Bachelor’s Degree in the related subject with PGCE or other teacher qualification<br><br><br>Minimum Experience:<br><br>Minimum 1- 2 years Teaching experience<br><br><br>Job Specific Knowledge & Skills:<br><br>Previous experience working with students whom English is not their first language Passion for teaching and commitment to educating the whole child A high level of professionalism and consideration of the well-being of children Recent and consistent involvement in extra-curricular activities Respect for all members of a school community, irrespective of position, gender, age and ethnic background A positive and solution-focused attitude to working life A clean enhanced Disclosure and Barring Services check or police check<br><br><br>What We Offer<br><br>Aldar Education are a family of world-class, child centered, and innovative schools based in the UAE. We educate over 33,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.<br><br>This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.<br><br>Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.
Job Description<br><br>About Us <br><br>Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.<br><br>We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.<br><br> <br><br>If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. <br><br> <br><br>About Wealth and Retail Banking<br><br>Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.<br><br>Job Summary<br><br>To provide Cross Asset Structured Product Advisory and Execution for RMs, Investment Advisors and Investment Councillors to achieve the Investment returns for the customers of the Private Bank, and Affluent Banking. To systematically provide cross asset Structured Product, market and product information and execution for clients, RMs, Investment Advisors (across all the client segments like the Private Bank, Commercial Bank and Affluent Bank Ability to manage Ultra High Net Worth / Family office / EAM clients from a Structured Product Dealing and Advisory perspective. Engage and Interact closely with the UHNW customers, RMs, Investment Advisors and Portfolio Advisors to proactively identify Structured Product solutions that meet customer needs. Analyse client portfolios for product life cycle management. Responsible for preparation and presentation of trade ideas to the Private Bank and Affluent Bank Build and manage lasting and trusted relationships with all Clients, RM’s, Investment Advisor’s, other colleagues and Professional Trading counterparties. Represent the Structured Product business on various client, industry and other forums. Work Seamlessly with other Parts of the Bank Conducting new RM inductions and Structured Product Roadshows / Calls. Efficient and timely execution of trades. Attend RM and client meetings and participate in RM / Client conference calls. Provide a high standards of client sales, advisory and after sales service.<br><br>Qualifications<br><br> Degree(s) in relevant subjects such as Business, Economics and Finance related preferred. Experience in banking, wealth management preferred. Keen interest in financial and equity markets. Effective communication and sales skills. Well organised, disciplined approach to work with a high level of attention to details. Computer literature and competent in spreadsheet presentation. Experience in Macros and VBA would be a plus Strong work ethic with high level of self-motivation and initiative. Derivatives and Structured Product Experience (particularly pricing, execution, marketing and sales). Basic analytical and technical skills that can be practically applied to day-to-day operations. Knowledge in Excel.<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What we offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br><br>Profile Description<br><br>Standard Chartered Bank
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Assistant Hygiene Manager, you’re not just overseeing daily back of house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br> Propose and maintain minimum standards in all work areas, stores, receiving and disposal areas to adhere at all times to required hygiene standards. Responsible for effective and efficient maintenance of records related to the Hotel's sanitation and hygiene efforts/program. Conduct and chair the Food Safety Monthly Meeting. Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment. Is part of the Hotel's Sanitation Team, which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports. Continually liaises with external agencies (laboratory, government bureau, health practitioners, etc.) on sanitary matters. Carry out periodic food safety inspections in the food related areas: receiving area, stores, kitchens and Food & Drinks outlets and communicate the findings to the relevant departments for actions. Daily inspections of all operational Food & Drinks areas including personal hygiene policy of the hotel & Team Member sickness exclusion program. Ensure that the HACCP records for delivery, sanitation of fruits and vegetables, storage, food thawing, temperature control for cooking/reheating/blast chilling/hot holding/display/cold storage/dishwashing/outside catering, are completed on time by the concerned associates, kept on file, reviewed and signed. Participate as an HACCP Team Leader in the HACCP System internal audits, prepare the food safety internal audit, map and communicate it to the relevant departments for actions. Complete, whenever needed and applicable, the non-conformity reports, corrective action requests and management review reports, as part of the HACCP system. Follow up on the actions related to the findings and non-conformities noted during the audits and inspections. Ensure that food/water/ice samples are tested on a monthly basis by an accredited third-party laboratory and reports are kept on file. Monitors the buffet display, temperature control, temperature controlled, food service, proper transporting all high risk item under appropriate temperature. Monitors the implementation of an Integrated Pest Management Program through the hotel’s third party service provider. Report findings and reduce occurrences through adequate steps. Organize the deep cleaning schedules and checklists with the stewarding team. Evaluate implementation of the same. Ensure that the HACCP system is implemented and maintained in accordance to all the procedures and work instructions established. Report the effectiveness and suitability of the HACCP system to the General Manager for review to facilitate improvement of the HACCP system. Initiate corrective actions with liaison with Executive Chef and control nonconforming products until the deviation or the unsatisfactory condition regarding food safety has been corrected. Monitors food suppliers to certify food hygiene and receive good materials, checking the food hygiene, temperature control, delivery staff’s clothing, and vehicles to protect from contamination. Training all food handlers on food safety aspect. <br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>Skills<br><br>Assistant Hygiene Manager for the Waldorf Astoria Ras Al Khaimah is always working on behalf of our Guests and working with other Team Members. To successfully full this role, you should maintain the attitude, behaviours, skills, and values that follow:<br><br> Minimum 1-2 years work experience as Assistant EHS & Hygiene Manager in a hotel or similar large restaurant complex, preferable prerequisite is experience in the Hotel industry Responsible self-starter, capable of handling multi-faceted projects and of working under pressure Good communication and guest relation's skills, a proactive problem solver Creative with international culinary focus and flare. Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of team members Personable and pleasant to deal with. Reliable and approachable Positive can do attitude and flexible approach manages with humility High degree of integrity. Strong leadership. Nurtures and develops team members, encouraging innovation Good personal grooming and personal presentation Holds a qualification in Kitchen Production, Butchery and Management Good computer skills. - Effective trainer, experienced in the delivery of skills training Familiar with current culinary trends and methods Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications Bachelor of Food Science HACCP (Hazard Analysis and Critical Control Point) - ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001 OHSAS 18001 (Occupational Health and Safety management System) Environment Management System ISO 14001 <br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
The Senior Associate – Business Excellence is a pivotal role mandated to establish and anchor a true Center of Excellence (CoE) for Modon Communities. Truly living up to the "Excellence" in its title, this position is the driving force behind actively sourcing, adapting, and institutionalizing global best practices, robust operational policies, and standardized processes across the enterprise. Moving beyond reactive problem-solving, the Senior Associate ensures that continuous improvement and operational superiority are permanently built into the organization's daily routines.<br>Job Details Roles, Responsibilities, Duties Senior Associate – Business Excellence (Bus Ex) This role is critical for establishing and maintaining the operational discipline necessary to achieve Modon Communities' overarching business objectives. The Senior Associate – Business Excellence acts as the central engine for continuous improvement, process architecture, and operational maturity across the entire enterprise.<br>1. Center of Excellence (CoE) & Global Best Practices Establish the CoE: Act as the foundational leader of the Business Excellence Center of Excellence, setting the enterprise standard for operational maturity and organizational agility. Global Benchmarking & Frameworks: Actively source, adapt, and deploy global best practices. Drive organizational adherence to international quality and excellence frameworks (e.g., EFQM, ISO 9001/14001/45001). Policy & SOP Standardization: Draft, refine, and enforce robust operational policies and Standard Operating Procedures (SOPs), creating a centralized, accessible repository to ensure absolute consistency across all business units. Process Governance & Auditing: Institute a rigorous, recurring audit cadence to monitor compliance with newly established policies, ensuring optimized processes do not regress to legacy behaviours. KPI Formulation: Define and monitor leading and lagging process health metrics, linking localized operational performance directly to Modon Communities' overarching strategic objectives.2. Target Operating Model (TOM) & Process Architecture TOM Redesign & Deployment: Lead the end-to-end analysis, structural redesign, and deployment of future-state Target Operating Models (TOM) across the enterprise, ensuring optimal utilization of People, Processes, and Technology. Enterprise Blueprinting: Architect and map complex cross-functional workflows using Tier-1 architecture tools (e.g., ARIS, Visio, Compelion etc) establishing clear baselines for current state operations. Value Stream Mapping (VSM): Conduct macro-level mapping of core enterprise value streams to identify major bottlenecks, redundancies, and non-value-added activities spanning multiple departments. Digital Transformation & Automation Readiness: Partner closely with IT and Data Analytics teams to identify, document, and standardize highly repetitive manual processes, preparing them for digitization or Robotic Process Automation (RPA). Workflow Standardization: Eliminate fragmented, localized workarounds by enforcing standardized process architectures across both corporate support services (Finance, HR, IT) and frontline asset management.3. Lean Six Sigma & Trimodal Continuous Improvement Waste Elimination (Muda): Systematically apply Lean Six Sigma methodologies to identify, quantify, and eradicate the "8 Wastes" (Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra Processing) from daily operations. Facilitate Kaizen (Speed): Rapidly deploy to the frontline to lead 0–8 week Kaizen sprint events, resolving immediate operational friction and delivering rapid, highly visible "Quick Wins."Champion A3 Problem-Solving (Tactical): Guide cross-functional teams through structured A3 thinking to systematically dismantle persistent, medium-complexity roadblocks (2–12 month resolution). Lead DMAIC Projects (Insights): Act as the lead facilitator for transformative, data-intensive DMAIC initiatives, relying on statistical process control to redesign core enterprise value streams and achieve multi-million-dirham breakthroughs. Data-Driven Root Cause Analysis: Leverage business intelligence and process mining concepts to uncover hidden inefficiencies, moving teams away from assumption-based problem-solving.4. Silo Elimination, CX & Operational Harmonization Cross-Functional Integration: Act as the operational "connective tissue," actively dismantling deeply entrenched departmental silos to create a unified organizational workflow. Seamless Handoffs & SLAs: Design and govern frictionless handoffs by establishing strict internal Service Level Agreements (SLAs) between independent community assets and centralized corporate functions. Customer Journey Optimization (CX): Map and optimize end-to-end resident and customer journeys. Guarantee that internal process optimizations directly translate into higher service quality, reliability, and frictionless experiences for end-users. Optimize Total Cost of Ownership (TCO): Ensure that harmonized processes directly maximize enterprise resource utilization and reduce the operational running costs of physical assets and facilities. Vendor & Third-Party Harmonization: Extend operational excellence standards to external contractors, FM providers, and suppliers, ensuring their workflows integrate seamlessly with Modon Communities' internal processes.5. Cultural Transformation & Capability Building Drive CI Culture: Act as a relentless change agent, transforming continuous improvement from a temporary, project-based initiative into an embedded, daily organizational behaviour. Internal Certification Academies: Design, build, and deliver comprehensive internal training modules and certification programs (e.g., internal Yellow Belt or Green Belt training) focused on foundational Lean tools (5S, Visual Management, Ishikawa). Change Management Application: Apply structured change management methodologies (such as ADKAR) to successfully guide operational teams through disruptive process transitions, minimizing downtime and resistance. Innovation & Idea Funnel: Establish and manage a centralized "Idea Funnel" to capture, evaluate, and recognize grassroots efficiency suggestions from frontline employees. Coach and Mentor: Provide hands-on coaching to departmental leaders, community managers, and process owners, empowering them to continuously evaluate and sustain optimized workflows independently.<br>Qualification:1. Academic & Educational Background Required Degree: Bachelor’s degree in Business Administration, Engineering, Quality Management, Data Science, Computer Science, Business Analytics, or a related field. Preferred Advancements: A Master’s degree (MBA, MSc in Project Management, or Engineering Management) is considered a strong differentiator.2. Professional Certifications Lean Six Sigma Mastery: Active Lean Six Sigma Black/Green Belt certification is strictly required (Black Belt is highly preferred). Excellence & Quality Frameworks: Certifications or formal training in EFQM, ISO standards (9001, 14001, 45001), or Business Process Management (BPM/BPMN 2.0). Change Management: Formal certification in Change Management (e.g., Prosci / ADKAR) is considered a strong differentiator.
At Miral, we create world-class destinations and immersive experiences that inspire millions of guests every year. As we continue to expand our digital capabilities and technology landscape, cybersecurity remains at the heart of delivering safe, resilient, and seamless experiences. We are seeking an exceptional Cybersecurity Operations Senior Director to lead our technical security operations function and play a critical role in protecting a complex, large-scale enterprise environment.<br>About the Role Reporting to the Vice President of Digital & Technology, this strategic leadership role is responsible for driving the design, implementation, and operation of Miral's cybersecurity controls across infrastructure, networks, applications, endpoints, privileged access, and security operations. You will lead a multidisciplinary team spanning Security Operations (SOC), Network Security, Identity & Access Management, and Cyber Incident Response, ensuring the organization remains resilient against evolving cyber threats while supporting business growth and innovation. This is a unique opportunity to shape the future of cybersecurity within one of the UAE's most dynamic organizations, where technology, innovation, and guest experience come together at scale.<br>What You'll Be Leading Strategy, Operating Model & Governance Interface Translate Miral’s security strategy into an actionable technical security operations roadmap aligned to NIST CSF 2.0, ISO 27001, the UAE Information Assurance Standards and ADHICS. Implement and operate the security policies, standards and controls defined by the independent Information Security Governance (second-line) function, maintaining clear segregation of duties between security operations and security governance. Act as the first-line technical authority on cyber risk, providing assurance to the VP Digital & Technology and the governance function on the design and effectiveness of security controls. Network & Infrastructure Security Own the design, deployment and day-to-day operation of all network and infrastructure security controls — firewalls, switches and cores, segmentation, NAC, VPN and secure remote access, IDS/IPS, web and email gateways, and DDoS protection. Led the network security team transitioned from IT Infrastructure & Operations, enforcing secure-by-design network architecture and zero-trust principles. Ensure security hardening, baseline configuration and continuous compliance across servers, endpoints, cloud and OT/IoT environments supporting Miral’s destinations. Security Operations & Threat Management (SOC) Direct 24x7 security monitoring, threat detection and triage through the Security Operations Centre, leveraging SIEM, EDR/XDR, SOAR and threat intelligence. Oversee detection engineering, use-case development and continuous tuning to reduce false positives and improve mean-time-to-detect and mean-time-to-respond. Lead proactive threat hunting and adversary emulation to validate the resilience of Miral’s technology estate. Identity, Privileged Access & Application Security Operate and continuously improve Privileged Access Management (PAM), identity and access controls, and joiner-mover-leaver enforcement in partnership with IT. Embed application security across the SDLC — secure code review, SAST/DAST, API security and Dev Sec Ops practices. Vulnerability, Patch & Configuration Management Run the enterprise vulnerability management lifecycle — discovery, prioritisation, remediation tracking and reporting — across infrastructure, applications and endpoints. Coordinate patch and configuration management with IT operations to close exposures within agreed SLAs. Incident Response & Cyber Resilience Own the technical cyber incident response capability — preparation, detection, containment, eradication, recovery and post-incident review. Maintain and regularly test incident response playbooks, conduct tabletop exercises, and ensure timely escalation and regulatory notification in coordination with the governance function. Contribute security requirements to business continuity and disaster recovery planning. Compliance, Audit & Reporting (Accountability) Be accountable for the operational effectiveness of all technical security controls and for evidencing compliance during internal and external audits and regulatory assessments. Establish and report security operations KPIs, KRIs, and dashboards to leadership and the governance function. Ensure all security incidents, exceptions, and risks are accurately documented, escalated and remediated to closure. People Leadership Lead, develop, and retain a multidisciplinary team spanning network security, security operations and identity & access, building a high-performance, Emiratisation-aligned talent pipeline. Set objectives, manage performance, and foster a culture of security awareness and continuous improvement. Financial Accountability, Vendor Management & Continuous Improvement Assist in preparing and managing the cybersecurity operations budget, ensuring cost-effective use of security tooling and services and adherence to procurement policies. Manage security vendors, managed service providers and technology partners against defined SLAs and outcomes. Continuously evaluate emerging threats and technologies to mature Miral’s security posture.<br>What We're Looking For We're looking for a proven cybersecurity leader who combines deep technical expertise with strong business acumen and people leadership skills. Minimum Qualifications & Skills Qualifications:Bachelor of Science in Computer Science, Information Technology, Cybersecurity, or a related field. Industry-recognised security certification such as CISSP or CISM (or equivalent). Master's in IT Security certifications such as CCSP, GIAC, CEH, OSCP, or vendor security credentials (e.g., Cisco, Fortinet, Palo Alto). Years of Experience:10 plus years of experience in IT Security Engineering and operations.5 plus years of experience in managing the IT Ops-Security function. Skills:Deep technical expertise across network and infrastructure security (firewalls, segmentation, NAC, VPN, IDS/IPS) and SOC operations (SIEM, EDR/XDR, SOAR, threat detection, and incident response). Strong working knowledge of security frameworks and regulations — NIST CSF, ISO 27001, UAE Information Assurance Standards, and ADHICS — with proven leadership of technical security teams and vendors. Experience with Privileged Access Management (PAM), cloud security (Azure/AWS), and application/Dev Sec Ops security. Knowledge of OT/IoT security within a hospitality, leisure, or large-scale operations environment.<br>Why Join Miral? At Miral, you'll have the opportunity to work on large-scale, innovative projects that shape the future of entertainment, leisure, and destination experiences in the UAE. You'll collaborate with talented professionals, influence strategic technology decisions, and contribute to an environment that values innovation, excellence, and continuous growth. If you're ready to make a meaningful impact and lead cybersecurity operations at enterprise scale, we'd love to hear from you.#Cyber Security #Information Security #Cyber Operations #SOC #CISSP #CISM #Leadership #Technology Leadership #Digital Transformation #UAEJobs #Abu Dhabi #Miral Careers
Description<br><br>Amazon obsesses over customers, and delivering secure cloud solutions for customers is our priority. We are looking for a cybersecurity professional with security assurance and compliance experience to support AWS's cybersecurity initiatives in the UAE region.<br><br>In this role, the successful candidate will enjoy working across many stakeholders, including internal and external customers, to design solutions for complex compliance challenges. You are passionate about the security of the cloud and you want to solve real business problems.<br><br>We have a team culture that encourages ownership, diversity, inclusion, and innovation. We expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. We expect this person to balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will have an opportunity to work directly with senior leadership within Amazon to improve our ability to demonstrate assurance for regulated customers.<br><br>You should be a technically experienced and innovative security, compliance, and audit professional who has the ability to understand IT processes, communicate clearly and transparently with customers, and to be able to drive innovative process changes through multiple organizations and teams.<br><br>**You should be UAE National to be considered for this role.**<br><br>Key job responsibilities<br><br>As part of the team, you will work with customers and regulators to demonstrate Amazon security controls applicable to local requirements. You will join our team in helping customers understand how our infrastructure is designed, operated, maintained, and protected in accordance with global regulated industry standards.<br><br>In this role, you will be responsible for the following activities:<br><br> Dive deep into the Amazon control environment to develop broad domain and technical understanding of our security activities and control implementations to articulate compliance implications to both customers and internal/external audit functions. Develop understanding of regulated industry compliance requirements and communicate how we control activities to meet global regulatory obligations. Liaise with customers, regulators and auditors, articulate control implementation, and describe considerations for applying security and compliance concepts to monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator and creative problem solver. Implement continuous improvements to the security organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.<br><br>Apply a working knowledge of global information security regulation and policy to articulate customer and control impact and drive alignment to Amazon controls.<br><br>A day in the life<br><br>On any given day, you'll be working directly with customers to respond to their assurance needs, helping third-party auditors understand the AWS control environment, or talking to regulators about how AWS views cloud security. You'll be talking to AWS service teams about how the technology works under the hood and helping translate that technology into meaningful security and compliance outcomes.<br><br>About The Team<br><br>Why Amazon Security<br><br>At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.<br><br>Inclusive Team Culture<br><br>In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br><br>Work/Life Balance<br><br>Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br><br>Mentorship & Career Growth<br><br>Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.<br><br>Basic Qualifications<br><br> Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience 5+ years of working experience in performing and/or participating in IT audits and assessments of highly technical cloud-based environments. 5+ years working in highly regulated industries (e.g. financial services, healthcare, and energy, telecommunications). Business level proficiency in English (verbal and written) and Arabic (verbal)<br><br>Preferred Qualifications<br><br> 5+ years of one or more of the following: big data, Dev Ops, security, systems administration, software development, cloud technology experience 1 or more industry-recognized security, cloud, or audit professional certifications (e.g., CISA, CISM, CISSP, CCSP, Amazon Cloud Practitioner<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - AWS EMEA SARL (Abu Dhabi Branch)<br><br>Job ID: A10434651
Description<br><br>Amazon obsesses over customers, and delivering secure cloud solutions for customers is our priority. We are looking for a cybersecurity professional with security assurance and compliance experience to support AWS's cybersecurity initiatives in the UAE region.<br><br>In this role, the successful candidate will enjoy working across many stakeholders, including internal and external customers, to design solutions for complex compliance challenges. You are passionate about the security of the cloud and you want to solve real business problems.<br><br>We have a team culture that encourages ownership, diversity, inclusion, and innovation. We expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. We expect this person to balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will have an opportunity to work directly with senior leadership within Amazon to improve our ability to demonstrate assurance for regulated customers.<br><br>You should be a technically experienced and innovative security, compliance, and audit professional who has the ability to understand IT processes, communicate clearly and transparently with customers, and to be able to drive innovative process changes through multiple organizations and teams.<br><br>**You should be UAE National to be considered for this role.**<br><br>Key job responsibilities<br><br>As part of the team, you will work with customers and regulators to demonstrate Amazon security controls applicable to local requirements. You will join our team in helping customers understand how our infrastructure is designed, operated, maintained, and protected in accordance with global regulated industry standards.<br><br>In this role, you will be responsible for the following activities:<br><br> Dive deep into the Amazon control environment to develop broad domain and technical understanding of our security activities and control implementations to articulate compliance implications to both customers and internal/external audit functions. Develop understanding of regulated industry compliance requirements and communicate how we control activities to meet global regulatory obligations. Liaise with customers, regulators and auditors, articulate control implementation, and describe considerations for applying security and compliance concepts to monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator and creative problem solver. Implement continuous improvements to the security organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.<br><br>Apply a working knowledge of global information security regulation and policy to articulate customer and control impact and drive alignment to Amazon controls.<br><br>A day in the life<br><br>On any given day, you'll be working directly with customers to respond to their assurance needs, helping third-party auditors understand the AWS control environment, or talking to regulators about how AWS views cloud security. You'll be talking to AWS service teams about how the technology works under the hood and helping translate that technology into meaningful security and compliance outcomes.<br><br>About The Team<br><br>Why Amazon Security<br><br>At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.<br><br>Inclusive Team Culture<br><br>In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br><br>Work/Life Balance<br><br>Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.<br><br>Mentorship & Career Growth<br><br>Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.<br><br>Basic Qualifications<br><br> Bachelor's degree or equivalent in Information Security, Computer Science, Risk Management, Engineering, Math, Statistics, or a related discipline, or equivalent technology experience 5+ years of working experience in performing and/or participating in IT audits and assessments of highly technical cloud-based environments. 5+ years working in highly regulated industries (e.g. financial services, healthcare, and energy, telecommunications). Business level proficiency in English (verbal and written) and Arabic (verbal)<br><br>Preferred Qualifications<br><br> 5+ years of one or more of the following: big data, Dev Ops, security, systems administration, software development, cloud technology experience 1 or more industry-recognized security, cloud, or audit professional certifications (e.g., CISA, CISM, CISSP, CCSP, Amazon Cloud Practitioner<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - AWS EMEA SARL (Abu Dhabi Branch)<br><br>Job ID: A10434651
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Job Purpose<p><span>At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and to contribute to the success of Emirates Group.</span></p><br><br><p><span><span>Join our Agile Delivery</span></span><span><span> team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile</span><span> methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.</span></span></p><br><br><p><span><strong><span><span>The </span></span></strong><span><span><strong>Agile Delivery Manager</strong></span></span><strong><span><span> is responsible for planning, leading, organising and motivating scrum teams, either within a Release Train or outside, to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile/hybrid methods, in a fast paced environment that may involve multiple business units.</span></span></strong></span></p><br><br><p><span><strong>In this role you will:</strong></span></p><br><br><ul><li>Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.</li><li>Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.</li><li>Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.</li><li>Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.</li><li>Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).</li><li>Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team's progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.</li><li>Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.</li><li>Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.</li><li>Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.</li><li>Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.</li></ul>Qualification<p><span><strong>To be considered for the role, you must meet the below requirements:</strong></span></p><br><br><ul><li>Degree in Computer Science or equivalent</li><li>Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.</li><li>Experience in agile delivery within the context of a large technology change programmes.</li></ul><p><span><br><strong>Knowledge/skills:</strong></span></p><br><br><ul><li>Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.</li><li>Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.</li><li>Good architectural knowledge of large scale systems.</li><li>Ability to effectively communicate specialist information in an understandable format to all stakeholders.</li><li>Excellent communication skills, focusing on core scrum values of openness, honesty and respect.</li><li>Hands-on leader with strong people skills.</li></ul><br><p><span>Leadership Role: Yes</span></p><br><br>Salary & benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>
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<p><strong>Role: Customer Relationship Officer - Floater</strong></p><br><p><strong>Location: Dubai</strong></p><br><p><strong>Role Purpose:</strong></p><br><ul><li>Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency</li></ul><p><strong>Key Accountabilities of the role:</strong></p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Deposit account documentation:</strong></p><br><ul><li>Handle inquiries related to deposit accounts. </li><li>Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.</li></ul><p><strong>Finance account documentation:</strong></p><br><ul><li>Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.</li></ul><p><strong>Sales-Management of service delivery:</strong></p><br><ul><li>Sell and cross sell ADIB’s products and promote ADIB’s image.</li></ul><p><strong>Staff Management and coordination:</strong></p><br><ul><li>Management of subordinates, plan their training and appraisal.</li></ul><p>Perform other task specified by Management.</p><br><p><strong>Results Required:</strong></p><br><ul><li>Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.</li><li>Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year</li><li>Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.</li><li>Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li>Broad knowledge of ADIB’s Retail Banking financial products & services</li><li>Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures</li><li>Good knowledge of UAE banking practices, regulations & risks</li><li>Thorough Knowledge of all the Regulations issued by Central Bank of UAE</li><li>General awareness of competitors in the local market</li><li>Fair knowledge of service standards </li><li>Training skills</li><li>Sales skills</li><li>Management Information skills</li><li>Computer skills</li></ul><p><strong>Previous experience: </strong></p><br><ul><li>Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Promoting and selling Holidays & Travel products, handling leisure-related tasks to ensure company profitability and achieving targets</p></li><li><p>Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.</p></li><li><p>Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.</p></li><li><p>Develop partnerships with tourism boards and local attractions to enhance package appeal and value.</p></li><li><p>Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.</p></li><li><p>Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.</p></li><li><p>Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.</p></li><li><p>Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.</p></li><li><p>Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.</p></li><li><p>Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.</p></li><li><p>Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.</p></li><li><p>Develop Marketing Strategies to Promote & sell all products & services.</p></li></ul><p>.</p><p>Supervisory Responsibilities</p><p>Assisting Travel Consultant on Holidays package.</p><p>Seek management assistance and guidance by reporting any issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Tourism Management, Business Administration, or a related field, with a strong academic record.</p></li><li><p>Strong organizational skills with attention to detail, ensuring all aspects of holiday planning are executed flawlessly.</p></li><li><p>Creative problem-solving abilities, allowing for quick adaptation to changes and unexpected challenges.</p></li><li><p>Exceptional interpersonal skills, with the ability to build relationships and resolve issues effectively.</p></li><li><p>Strong analytical skills with the ability to interpret market trends and customer preferences for strategic planning.</p></li><li><p>Bilingual proficiency in English and another language preferred, enhancing communication with diverse clients.</p></li><li><p>10 years of experience in manager role -travel management, sales, or related roles, showcasing a proven track record of success.</p></li><li><p>Industry certifications such as IATA, or similar, indicate a commitment to professional development and expertise.</p></li><li><p>Experience in managing complex travel itineraries and vendor relationships, with a strong focus on customer satisfaction</p></li><li><p>Computer literate in MS Office & Windows</p></li></ul><br><p>UAE Driving License is mandatory.</p><p></p></section>
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<span><br>POSITION SUMMARY<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS <br>Education: High school diploma or G.E.D equivalent.<br>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.<br>Experience in hotel engineering or maintenance a plus.<br>Supervisory Experience: No supervisory experience. <br>REQUIRED QUALIFICATIONS<br>License or Certification: Driver’s License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>Start Your Journey With Us <br>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. <br>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.<br>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.<br>Job Requirement:<br>The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.<br>ESSENTIAL FUNCTIONS:<br>Get a thorough hand over from the previous shift and ensure dect phones and GXP phones are received and returned daily<br>Ensure all guest preferences are taken and actioned<br>Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.<br>Perform in Room check in and in room check as and when requested.<br>Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage<br>Serve wake up tea/coffee at the appropriate times.<br>Serve coffee/tea as and when the guests require.<br>Pick-up and deliver guest laundry/ pressing based on guest requested time.<br>Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue <br>Write logs for on-going events and guest challenges<br>Check the list in go concierge of requested wake up Tea or Coffee services<br>Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.<br>Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly<br>Work with the required computer systems to update guest information or comments for future reference<br>Carry out shoe shine and delivery.<br>Assist the guest with packing and unpacking services.<br>Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order at any time<br>Tidy up pantry, washing of cups, plates, utensils before the end of the shift<br>REQUIRED QUALIFICATIONS<br>Related Work Experience: 1 year butler work experience required in a luxury hotel.<br>#LI-MA1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Company: Quant Lab SFO FZCO
Location: Dubai, UAE (DMCC)
Contract: Full-time, permanent
Salary: AED 35,000 per month in a zero-tax environment
Reports to: Managing Director
ABOUT US
Quant Lab SFO FZCO is a Dubai-based single family office trading proprietary family capital. We combine quantitative research, AI-powered strategy development and automated execution, built on disciplined risk control, strict position-sizing and long-term performance. Family-funded since 2021, DMCC licensed and independently audited.
ABOUT THE ROLE
We are appointing an analyst to own the development of new systematic trading strategies, reporting directly to the Managing Director. The successful candidate will carry each strategy from initial hypothesis through to live deployment, and will be accountable for the work throughout.
You do not need to have worked in trading. We are equally interested in candidates from strategy consulting or another analytically demanding field who have never priced an instrument in their lives. What the role requires is the ability to take an ambiguous question, break it into the parts that decide the answer, and follow the evidence wherever it goes. The market knowledge is learnable here, and we will teach it. The judgement is not, and we cannot.
A significant proportion of our findings contradict established practice, and frequently contradict conclusions we ourselves reached in preceding months. Candidates whose instinct on encountering an unfamiliar result is to explain why it must be mistaken, rather than to investigate it, are unlikely to find the role rewarding.
Principal responsibilities:
- Develop new systematic strategies end to end, from initial hypothesis through data preparation, testing and validation to hand-off into live trading.
- Analyse trade-level data to establish where returns are generated and where they are lost.
- Quantify the expected impact of each finding, so that competing recommendations may be ranked on a common basis.
- Turn agreed strategy logic into working code by directing AI coding assistants, and monitor deployed strategies for anomalies in execution and performance.
- Present findings, their quantified impact and the associated risks, together with a recommended course of action.
The position is based in Dubai. Candidates located elsewhere must be willing to relocate for no less than 50 per cent of working time.
WHAT WE OFFER
- Remuneration of AED 35,000 per month, free of personal income tax, together with an annual bonus linked to the performance of the strategies you develop, and an annual salary review.
- Full ownership of your research agenda from the outset, with no intermediate management layer between you and the decision-maker.
- UAE employment visa, medical insurance, and relocation support covering flights, initial accommodation and visa administration.</p><p>BASIC REQUIREMENTS
Effectiveness
- A material decision having been taken on the strength of your analysis, and knowledge of the outcome.
- The capacity to work effectively as the sole analyst, without a team across which workload or credit is distributed, and evidence of having previously reached an unusually high standard in something demanding, whether professional or otherwise.
- Something substantial you started yourself, that nobody asked for and nobody paid you to do - a venture, a tool, a body of research - or experience of an environment with no structure to lean on, where the function did not exist until you built it. A record made up entirely of work assigned to you inside an established firm, however well executed, does not meet this.
- A disposition to treat an assertion that something cannot be done as a proposition to be tested, and to exercise your own judgement where no guidance is available.
- The ability to become effective in an unfamiliar domain quickly.
- Intellectual honesty: a willingness to report findings that contradict a position you have previously advanced.
- Daily, substantive use of AI coding and research tools such as Claude Code, Codex or Copilot. Our minimum expectation is that such tools are embedded in your core work, that you have established repeatable systems rather than isolated prompts, and that you can articulate their effect on the quality or speed of your output.
Problem Solving
- Exceptional analytical ability: the capacity to structure an ambiguous problem, decompose it and identify which component determines the answer.
- Rigorous empirical judgement, including appropriate scepticism towards results that appear unusually favourable, and the discipline to establish the cause before drawing a conclusion.
Communication
- Excellent written and spoken English, and the ability to convey a technical result to a non-specialist audience without loss of substance.
- The ability to sustain a position under challenge by reference to evidence, and to revise it where the evidence warrants.
PREFERRED
- Three or more years in strategy consulting, or another field where you were paid to answer hard questions with data.
- An interest in financial markets, and the willingness to learn their mechanics properly. Direct experience of equity markets is welcome but is not expected.
- A degree with substantial quantitative content - for example economics, mathematics, statistics, engineering, physics or computer science.</p>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<br><br><p><b>What you will do</b></p><br><br><ul><li><p>The Sales Coordinator will support Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.</p><br><br></li><li><p>Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office</p><br><br></li><li><p>Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.</p><br><br></li><li><p>Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.</p><br><br></li><li><p>Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.</p><br><br></li><li><p>Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.</p><br><br></li><li><p>Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.</p><br><br></li><li><p>Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system</p><br><br></li><li><p>Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets. </p><br><br></li><li><p>Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.</p><br><br></li><li><p>Fielding incoming inquiries and distributing to proper recipient.</p><br><br></li><li><p>Managing projects related to sales initiatives such as holiday gifts</p><br><br></li><li><p><span>The ability to perform other tasks or projects as assigned by hotel management.</span></p><br><br></li></ul><br><p><b>What you bring</b></p><br><br><ul><li><p>Excellent communication and organizational skills.</p><br><br></li><li><p>Can work efficiently and effectively in a fast paced demanding environment.</p><br><br></li><li><p>Works well under pressure, multitasking, and team player</p><br><br></li><li><p>Proactive, organized and customer service-oriented</p><br><br></li><li><p>Take prompt action to begin and accomplish assignments</p><br><br></li><li><p>Work cooperatively with managers and co-workers</p><br><br></li><li><p>Remain calm and professional while working under pressure and handle multiple projects/deadlines</p><br><br></li><li><p>Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks</p><br><br></li><li><p>Preferably knowledge of Opera and Golden Sales Catering / Delphi </p><br><br></li><li><p>Communicate effectively with clients and all levels of management</p><br><br></li><li><p>Manage and prioritize work with minimal supervision</p><br><br></li></ul><br><p><b>What we offer</b></p><br><br><ul><li><p>Work Authorization. </p><br><br></li><li><p>Competitive tax-free salary, service charge, tips. </p><br><br></li><li><p>End of service gratuity. </p><br><br></li><li><p>Complimentary full board living accommodation in a high quality staff housing. </p><br><br></li><li><p>Vibrant fitness facilities including gym and swimming pool. </p><br><br></li><li><p>Free transportation to and from work. </p><br><br></li><li><p>Medical and life insurance. </p><br><br></li><li><p>Paid annual leave. </p><br><br></li><li><p>Paid home leave tickets. </p><br><br></li><li><p>Social and sporting events. </p><br><br></li><li><p>Learning & Development Programs. </p><br><br></li><li><p>Career opportunities and international transfer. </p><br><br></li><li><p>And more… </p><br><br></li></ul><br><p><b>Schedule & Hours</b> </p><br><br><ul><li><p> 6 days per week over 48 working hours. </p><br><br></li></ul><br><br><br><br><br> </div>
<br> <p> </p> <p> <b>What You'll Be Doing:</b> </p> <ul> <li> <p>Assist the Resident Engineer in supervising tunnel construction activities, mainly for TBM operations, tunnel lining & segment repair. Preferable EPB previous experience.</p> </li> <li> <p>Monitor TBM tunnelling operations and ensure that excavation as per drive instruction sheet and lining activities are carried out in accordance with approved methods statement, ITP s & TBM protocol aligned with contract specifications.</p> </li> <li> <p>Review drive instruction sheet and monitor the implementation of the assigned parameter during TBM operations, including face pressure, machine advance rate, applied torque and thrust force, cutterhead rpm, screw conveyor and muck parameters, where applicable and other relevant machine data.</p> </li> <li> <p>Ability to identify abnormal conditions & potential risk during TBM advance in relative to the applied face pressure and the current location of the machine to the adjacent buildings and roads.</p> </li> <li> <p>Verify annular gap/backfill grouting operations, including grout pressure, grout volume, grout mix, injection sequence, and continuity of grouting behind the tunnel segments.</p> </li> <li> <p>Inspect and monitor TBM ring installation, including gasket condition, segment identification, segment positioning, ring build-up/lips and steps, joint alignment, and segment damage if any in relative to approved ITP s and approved segment repair method statement.</p> </li> <li> <p>Inspect bored tunnel segment condition and identify defects such as cracks, damaged edges, isolated moisture damps, source of leakages if any and classified as per contract requirements.</p> </li> <li> <p>Supervise and follow up regular TBM related activities in terms of applying tail seal grease, regular maintenance, grout supply, segment handling, foam consumption within the TBM and to ensure steady and safe operation.</p> </li> <li> <p>Coordinate with the TBM operation team to implement & review shift/daily reports, TBM data including excavation, ring installation and grouting records.</p> </li> <li> <p>Identify and report abnormal TBM parameters, excessive ground settlement, unexpected ground conditions, water ingress, loss of face pressure, excessive grout pressure, or other conditions that may affect tunnel stability/TBM operation.</p> </li> <li> <p>Coordinate with I&M teams for closer monitoring to ensure that any settlement occur remains within the allowable design limits during TBM operations in critical zones such as main roads, existing buildings, public utilities & structures and any other critical assets/waterways.</p> </li> <li> <p>During TBM advance to report/notify the Geotechnical teams to assess any abnormal ground behavior due to unexpected changes in ground conditions which may lead to discrepancy to the approved design.</p> </li> <li> <p>Closely coordinate with TBM shift contractor team to provide technical guidance ensuring consistent inspection and reporting standards.</p> </li> <li> <p>Review method statements, material submittals, technical proposals, test plans and other technical documents related to tunnel construction providing comments and recommendation to the resident engineer.</p> </li> <li> <p>Provide technical assistance to the construction supervision team regarding tunnel excavation, segment erection, grouting, waterproofing, and associated tunnel works.</p> </li> <li> <p>Coordinate with design engineers regarding structural or constructability issues encountered during tunnel construction and assist in developing appropriate solutions.</p> </li> <li> <p>Inspect tunnel drainage (temporary and permanent systems) to ensure safe & smooth TBM operation.</p> </li> <li> <p>Investigate for the root cause of any incident to define and implement the corrective and preventive actions needed/to close it out within the required timeframe.</p> </li> <li> <p><br></p></li> </ul> <p> </p> <p> <b>What Required Skills You'll Bring:</b> </p> <ul> <li> <p>Bachelor s degree in civil engineering or a related field from an accredited institution.</p> </li> <li> <p>Minimum of eight (8) years of experience in construction supervision, with at least four (4) years on large diameter TBM tunnel operations within large scale tunnel/infrastructures projects</p> </li> <li> <p>At least one TBM tunnel project completed from the start till completion stage.</p> </li> <li> <p>Excessive Knowledge of TBM operation sequence is mandatory.</p> </li> <li> <p>Familiarity with quality assurance and quality control (QA/QC) procedures, including inspection test plans (ITPs) and material testing.</p> </li> <li> <p>Proficiency in reading and interpreting shop drawings, specifications, and technical documents.</p> </li> <li> <p>Excellent attention to detail and ability to identify non-conformances in TBM operation and sequence and defects in precast installed segments.</p> </li> <li> <p>Strong organizational skills to maintain accurate records and documentation.</p> </li> <li> <p>Proficiency in using computer software for reporting and record-keeping.</p> </li> <li> <p>Good written and verbal communication skills in English.</p> </li> </ul> <p> <br> <b>What Desired Skills You'll Bring:</b> </p> <ul> <li> <p>Previous experience working on metro rail or large-scale tunneling projects is highly desirable.</p> </li> <li> <p>Experience in the UAE/GCC region with knowledge of local regulations and standards is preferable.</p> </li> <li> <p>Strong interpersonal skills to effectively collaborate with contractors, engineers, and other stakeholders.</p> </li> <li> <p>Commitment to promoting a safety-first culture in TBM operation.</p> </li> <li> <p>Ability to work under pressure and meet tight deadlines while maintaining high-quality standards. </p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p> </p> <p> </p> <p>We truly invest and care about our employee s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest APPLY TODAY!</p> <p> </p> <p> </p> <p>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to<span> </span> <span>https://www.parsons.com/fraudulent-recruitment/</span> .</p>