Cost Estimating Engineer Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>We are seeking an accomplished and highly experienced <strong>Tender Manager</strong> to lead tendering and procurement activities for large-scale EPC packages on complex construction and mission-critical projects in Dubai, UAE. This client-facing role requires strong commercial, technical, procurement, and contract management expertise, with a focus on managing tender strategy, bid documentation, contractor engagement, commercial evaluation, tender clarification, and award recommendations.</p><br><p>The ideal candidate will have a background in Civil Engineering, Mechanical Engineering, Electrical Engineering, or Quantity Surveying, with proven experience leading large-format EPC procurements, preferably for <strong>data center</strong>, mission-critical, infrastructure, industrial, or comparable large-scale projects.</p><br><p>You will play a key role in ensuring that tendering activities are structured, compliant, commercially sound, and aligned with project objectives, client requirements, FIDIC principles, and industry best practices.</p><br>RESPONSIBILITIES<ul><li>Lead the full tender lifecycle for large-scale EPC procurement packages, from tender planning and documentation through evaluation, negotiation, recommendation, and award support.</li><li>Develop and manage tender strategies, procurement plans, tender schedules, bidder lists, evaluation criteria, and commercial submission requirements.</li><li>Coordinate with project management, engineering, commercial, contracts, cost, procurement, planning, and client teams to ensure tender documents are complete, clear, and aligned with project objectives.</li><li>Prepare, review, and manage tender documentation, including instructions to tenderers, scope documents, pricing schedules, technical requirements, contract conditions, commercial forms, and evaluation templates.</li><li>Lead pre-tender meetings, tender briefings, clarification processes, site visits, bidder communications, and tender addenda.</li><li>Ensure tender processes are conducted in a fair, transparent, compliant, and properly documented manner.</li><li>Manage technical and commercial tender evaluations in coordination with discipline leads, cost teams, legal, procurement, and client stakeholders.</li><li>Review contractor proposals, commercial submissions, exclusions, assumptions, qualifications, pricing structures, schedules, and contract deviations.</li><li>Lead tender clarification meetings, commercial negotiations, and alignment sessions with bidders.</li><li>Prepare tender evaluation reports, bid comparison sheets, recommendations for award documents, and procurement decision summaries.</li><li>Ensure tender and procurement activities comply with FIDIC-based contract principles, client procurement governance, internal policies, and applicable project requirements.</li><li>Support the development, review, and negotiation of EPC contracts, including contract terms, risk allocation, payment terms, variations, claims provisions, warranties, bonds, insurances, and performance obligations.</li><li>Identify commercial, contractual, technical, schedule, and procurement risks within tender submissions and recommend mitigation strategies.</li><li>Coordinate with cost management teams to validate pricing, benchmark commercial proposals, and support budget alignment.</li><li>Maintain accurate tender records, correspondence, clarification logs, evaluation matrices, approval records, and procurement documentation.</li><li>Support procurement reporting, tender dashboards, award trackers, and executive summaries for leadership and client review.</li><li>Provide guidance to project teams on tendering best practices, procurement governance, FIDIC contract requirements, and commercial risk management.</li><li>Perform other related duties as required and assigned.</li></ul>QUALIFICATIONSRequired qualifications:<ul><li><strong>15+ years</strong> of experience in tender management, procurement management, contracts management, commercial management, quantity surveying, or EPC procurement within large-scale construction, infrastructure, industrial, or mission-critical projects.</li><li>Bachelor’s degree in <strong>Civil Engineering, Mechanical Engineering, Electrical Engineering, Quantity Surveying</strong>, Construction Management, or a related technical/commercial field.</li><li>Proven experience leading at least <strong>3 large-format EPC procurements</strong> for data center or comparable large-scale projects.</li><li>Strong knowledge of <strong>FIDIC contracts</strong>, tendering procedures, procurement governance, contract conditions, commercial evaluation, and EPC procurement requirements.</li><li>Experience managing tender documentation, bidder communications, tender clarifications, commercial evaluations, negotiations, and award recommendations.</li><li>Strong ability to review technical and commercial proposals, pricing schedules, exclusions, assumptions, qualifications, deviations, and contract risks.</li><li>Experience coordinating with multidisciplinary teams, including engineering, project management, cost control, planning, legal, contracts, procurement, and client representatives.</li><li>Strong understanding of construction procurement, EPC contracting models, contract risk allocation, commercial terms, variations, claims, bonds, insurances, warranties, and payment mechanisms.</li><li>Ability to identify tender risks, commercial gaps, pricing inconsistencies, scope omissions, and contractual exposure.</li><li>Excellent written and verbal <strong>English fluency</strong>.</li><li>Strong communication, negotiation, leadership, and stakeholder management skills.</li><li>Strong analytical and organizational skills with excellent attention to detail.</li><li>Ability to manage multiple tender packages, deadlines, approvals, and stakeholder inputs in a fast-paced project environment.</li><li>Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.</li></ul>Preferred qualifications:<ul><li>Experience working on <strong>data center</strong>, hyperscale, mission-critical, industrial, infrastructure, or large-scale commercial building projects.</li><li>Experience working in a PMC, owner’s representative, consultant, client-side procurement, or developer-side commercial environment.</li><li>Previous experience working in Dubai, the UAE, or the wider GCC region.</li><li>Master’s degree in Engineering, Construction Management, Quantity Surveying, Commercial Management, Procurement, or a related field.</li><li>Professional certifications or memberships such as <strong>MRICS</strong>, <strong>RICS</strong>, <strong>CIPS</strong>, <strong>PMP</strong>, <strong>FIDIC certification</strong>, <strong>AACE</strong>, or equivalent.</li><li>Strong knowledge of UAE/GCC procurement practices, contractor markets, authority requirements, and regional construction delivery models.</li><li>Experience using procurement, contract management, cost management, or document control platforms such as Aconex, Procore, Oracle Primavera Cloud, SAP, or similar systems.</li><li>Arabic language capability is preferred but not required.</li></ul>POSITION DETAILS<ul><li><strong>Location (On-site):</strong> Dubai, United Arab Emirates</li><li><strong>Position:</strong> Tender Manager</li><li><strong>Position Classification:</strong> Salary-based full-time hours</li></ul><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>PRIMARY FUNCTION: </strong></p><br><p>Represent the affiliate’s medical/scientific voice of expertise for assigned product(s) and relevant therapeutic area(s). Provide medical / scientific expert advice / guidance to key customers for assigned product(s) and relevant therapeutic area(s), including scientific exchange and professional relationship development with External Experts (EEs). Provide medical / scientific input into Medical Affairs strategies for the affiliate medical department and commercial plans, as required, and medical / scientific support for medical department activities under the overall direction of the Affiliate Medical Director. Provide medical affairs support to cross-functional affiliate teams. Ensure that the medical affairs role is fully integrated to support the strategy and execution of affiliate business, while being functionally independent.</p><br><p><strong>RESPONSIBILITIES:</strong></p><br><ol><li>Being an active brand team member to support overall strategy and execution. Provide medical/scientific input into marketing strategy and key commercial initiatives, as required.</li><li>Develop and maintain in-depth knowledge for assigned product(s) / relevant therapeutic area(s) through attendance / participation at key internal meetings/training sessions, relevant congresses, and seminars and by regular self-study of the national/area literature.</li><li>Provide expert medical/scientific advice for assigned products and related therapeutic areas, including responding to requests for scientific/technical information; contribute to the development and medical and scientific accuracy of core dossiers generated by the medical department (i.e., pricing and reimbursement dossiers, HEOR dossiers, medical information packs, clinical expert reviews etc.).</li><li>Establish and maintain professional and credible relationships with External Experts (EEs) and academic centers; this will involve participating in scientific congresses, coordinating advisory boards, round-table meetings, discussion forums etc.</li><li>Deliver scientific presentations and medical education programs to healthcare professionals individually or in groups (meetings, clinical sessions, etc.), where appropriate.</li><li>Screen relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the company (e.g. key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area, etc.)</li><li>Deliver training to sales forces and other departments; develop and update relevant training materials.</li><li>Clinical Research Activities:<ol><li>Design and implement clinical research projects within defined standards and budgets (e.g., Phase IV, post marketing clinical activities such as registry/database projects, epidemiological surveys, and PMOS studies).</li><li>Provide the required oversight to manage review, approval and conduct of IIS studies.</li><li>Support the affiliate Clinical Research Department in the management of clinical studies, as appropriate (e.g., review new clinical study protocols, identifying potential investigators/sites, conducting feasibility surveys).</li></ol></li><li>Review and preparation of promotional / non-promotional material. Ensure the medical/scientific content is correct, balanced fair and fully compliant with AbbVie’s internal policies and guidelines and in accordance with local laws.</li><li>Ensure compliance with all applicable national laws and regulations, guidelines, codes of conduct, AbbVie’s policies and procedures and accepted standards of best practice.</li><li>Provide input, as required, into the development of product or TA specific strategic medical affairs plans for the affiliate medical department and local commercial plans; collaborate and partner with local business partners to ensure that medical activities for assigned products / therapeutic areas are aligned with local business-related strategic plans.</li><li>Ensure adherence to all applicable national laws and regulations, guidelines, codes of conduct, AbbVie standards, policies, and procedures.</li><li>Operate as a scientific interface and resource to HCPs/Customer(s), Health Care Institutions, External Experts, and professional associations regarding assigned AbbVie Products or Products in Development.</li><li>Provide specialist medical/scientific strategic input and operational support of core activities such as local clinical research, HCP/Customer interactions, generation and communication of clinical and scientific data, educational initiatives, and patient safety for assigned products / therapeutic areas.</li></ol><br>Qualifications<br><br><ul><li>Advanced degree (e.g. PharmD., PharmB., MD, PhD) in a relevant scientific discipline is preferred but candidates with an undergraduate degree in a relevant discipline and demonstrated experience will be considered</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs to advance the medical and scientific objectives of a pharmaceutical company.</li><li>Prior experience in <strong>Medical Affairs</strong>, and <strong>Oncology</strong> therapy area are required.</li><li>Demonstrated expertise in the scientific methods applied to clinical research and current legislative/regulatory controls applicable to this research.</li><li>Ability to comprehensively learn about new subject areas and environments.</li><li>Excellent written and spoken communication and presentation skills, with a demonstrated ability to develop and maintain strong collaborative relationships with thought leaders, physicians, and other healthcare decision makers.</li><li>A good understanding of written and oral English is mandatory.</li><li>Collaborative, team-oriented approach, able to develop and support relationships across an organization as well as with key external stakeholders and the healthcare community at large.</li><li>Experience being an active contributor to cross-functional teams and/or working in matrix organizations will be an advantage. </li><li>Works independently: limited guidance/oversight. Works broadly across functions to facilitate and support the affiliate’s medical and clinical activities as necessary.</li><li>Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrated strong sense of urgency.</li><li>High customer orientation and high digital savviness skills.</li><li>Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity</li><li>Ability to travel regularly (approximately 50%)</li></ul><br>Additional Information<br><br><p><strong>INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS:</strong></p><br><ul><li>In-Field/Brand Team members (as applicable)</li><li>Affiliate R&amp;D personnel: Medical Director, Medical operation and Evidence Generation Specialist, Medical Managers/Advisors; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel (as applicable)</li><li>Marketing and Sales of assigned product and therapeutic area; Market access teams; Affiliate Brand teams.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Area and HQ based Therapeutic Area medical affairs teams.</li><li>Area Medical Affairs teams</li><li>Medical Directors and Clinical Teams within Clinical Development Operations and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers, and Local Regulatory Authorities.</li></ul><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile &amp; Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. &nbsp;</p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network.&nbsp;</p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. &nbsp;&nbsp;</p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. &nbsp;&nbsp;</p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. &nbsp;&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities&nbsp;</strong></p><p>&nbsp;</p><p><strong>Commercial Strategy &amp; Revenue Growth:&nbsp;</strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile &amp; Accessories kiosk network.&nbsp;</p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets.&nbsp;</p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team.&nbsp;</p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization.&nbsp;</p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p>&nbsp;</p><p><strong>Kiosk Network Expansion &amp; Business&nbsp;</strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues.&nbsp;</p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations.&nbsp;</p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence&nbsp;</p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network.&nbsp;</p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline.&nbsp;</p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p>&nbsp;</p><p><strong>Merchandising &amp; Customer Experience&nbsp;</strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments.&nbsp;</p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size.&nbsp;</p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories.&nbsp;</p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations.&nbsp;</p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p>&nbsp;</p><p><strong>Inventory &amp; Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability.&nbsp;</p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory.&nbsp;</p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover.&nbsp;</p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p>&nbsp;</p><p><strong>Leadership &amp; Talent Development</strong>&nbsp;</p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management.&nbsp;</p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention.&nbsp;</p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p>&nbsp;</p><p><strong>P&amp;L &amp; Financial Management&nbsp;</strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability.&nbsp;</p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns.&nbsp;</p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses.&nbsp;</p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p>&nbsp;</p><p><strong>Landlord, Mall &amp; Strategic&nbsp;</strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners.&nbsp;</p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance.&nbsp;</p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support&nbsp;</p><p>&nbsp;</p><p><strong>Reporting, Analytics &amp; Governance</strong></p><p>&nbsp;Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs.&nbsp;</p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management.&nbsp;</p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks.&nbsp;</p><p>Drive a culture of fact-based decision-making and performance accountability across the organization.&nbsp;</p><p>&nbsp;</p><p><strong>Qualifications &amp; Experience&nbsp;</strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role.&nbsp;</p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments.&nbsp;</p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories.&nbsp;</p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion.&nbsp;</p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity.&nbsp;</p><p>Proven experience with P&amp;L ownership, budgeting, forecasting, and financial analysis.&nbsp;</p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners.&nbsp;</p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities.&nbsp;</p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills.&nbsp;</p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline.&nbsp;</p><p>A Master’s degree or relevant professional qualification is an advantage</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><u>GENERAL PURPOSE:</u></strong></p><br><p>• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.</p><br><p>• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel</p><br><p>• Helps employees improve their skills and provides support for career development</p><br><p>• Manages, motivates and organises personnel in order to improve the quality and creativity of F&amp;B services, in line with brand standards. Makes suggestions for improvement.</p><br><p>• Takes part in the definition of hotel strategy and implements it in the F&amp;B department</p><br><p>• Improves the department's results by increasing sales, improving the management of points of sale (restaurant, 24hr service etc), spend and profitability</p><br><p><strong>Financial Responsibilities</strong></p><br><ul><li>To ensure that Food and Beverage department is managed successfully as independent profit center.</li><li>To ensure that each place of work in the Food and Beverage department is managed by a Management Team (Assistant Restaurant Manager and Supervisor) who are totally accountable for their profitability.</li><li>To monitor all costs and recommend measures to control them in accordance with the annual budgets.</li><li>To establish an integrated cost management plan through product lining, minimal inventories, procurement and Delivery on Demand where possible and cost effective.</li><li>To ensure that the Department Operational Budget is strictly adhered to and in line, and that all costs are strictly controlled.</li><li>To monitor all cost and recommend / institute measures to control them.</li><li>To set and control with the General Manager, Director of Finance and Cluster Director if P&amp;C &nbsp;any incentive schemes for F&amp;B employees.</li><li>To prepare monthly forecasts and schedule resources accordingly.</li><li>To assist in the preparation of the Departmental Budget.</li><li>To analyze and report on a monthly basis the Profit and Loss statements.</li></ul><p><strong>Operational </strong></p><br><p><strong>• </strong>Steers and promotes all the F&amp;B points of sale</p><br><p>• Ensures that all information is duly passed on to the applicable departments</p><br><p>• Organises and supervises the preparation of points of sale according to activity forecasts and product information</p><br><p>• Ensures the brand's reference standards are properly applied</p><br><p>• Ensures that sales materials are of good quality and ensures that pricing is in line with strategy</p><br><p>• In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions</p><br><p>• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef</p><br><p>• Passes on the management team's decisions</p><br><p>• Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence</p><br><ul><li>To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set</li><li>To implement a flexible employee base, with the right mix of employees.</li><li>To assign responsibilities to subordinates and to check their performance daily.</li><li>To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.</li><li>To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li><li>To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.</li></ul><p><strong>Commercial/Sales</strong></p><br><p><strong>• </strong>Establishes excellent relations with guests</p><br><p>• Prepares the commercial action plan for the department and ensures its implementation</p><br><p>• Sets daily sales targets to be met by the team</p><br><p>• Is familiar with all the hotel's services and informs guests about them to encourage use</p><br><p>• Analyses guests' comments and implements any corrective actions as required</p><br><p>• Launches and deploys marketing initiatives in the local area in order to increase revenue</p><br><p>• Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers</p><br><p>• Is actively involved in the local area to keep up-to-date with specific issues and needs</p><br><p>• Keeps close track of what the competition is doing</p><br><p>• Uses creativity and innovation to facilitate commercial operations</p><br><p><strong>Administration</strong></p><br><p><strong>• </strong>Draws up the annual budget for the department and implements any corrective actions required</p><br><p>• Ensures that the management results for the department are in line with the hotel's targets</p><br><p>• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines</p><br><p>• Adapts department organisation as required and manages headcount for optimum "prime cost"</p><br><p>• Draws up, implements and ensures that internal checks are carried out</p><br><p>• Supervises F&amp;B purchasing and manages stocks</p><br><p>• Checks inventories that have been carried out</p><br><p>• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand</p><br><p><strong><u>EXECUTIVE RESPONSIBILITIES</u></strong></p><br><ul><li>Report directly to the General Manager.</li><li>To respond to any changes in the Food and Beverage function as dictated by the industry, company or hotel.</li></ul><p><strong><u>Hygiene / Personal safety / Environment</u></strong></p><br><p>• Ensures that the workplace remains clean and tidy</p><br><p>• Applies and ensures application of the hotel's security regulations (in case of fire etc)</p><br><br>Additional Information<br><br><p>Diversity&nbsp;&amp;&nbsp;Inclusion&nbsp;for Accor means welcoming each and everyone&nbsp;and&nbsp;respecting their differences by giving priority only to qualities and&nbsp;skills in extending employment and development opportunities. Our ambition is to&nbsp;provide meaningful employment, a warm and welcoming culture, excellent&nbsp;working conditions and to promote the development of&nbsp;all people, including those&nbsp;with disabilities.<br>When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations &amp; Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain &amp; Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service &amp; Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing &amp; Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong>&nbsp;</span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.&nbsp;</li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife:&nbsp;</u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.&nbsp;</span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Marketing <p><strong>Job Sub Function: </strong></p><br><br> Product Management <p><strong>Job Category:</strong></p><br><br> People Leader <p><strong>All Job Posting Locations:</strong></p><br><br> Dubai, United Arab Emirates <p><strong>Job Description:</strong></p><br><br> <p><strong>About Surgery</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br><p>Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.</p><br><br><p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br><p><strong>We are searching for the best talent for </strong> <strong>Wound Closure &amp; Biosurgery Platform Lead - MEA.</strong></p><br><br><p><strong>Purpose: </strong></p><br><br><p>Leads the Surgery Middle East Franchise Platform organization for Wound Closure and Biosurgery strategies in close partnership with Surgery Marketing &amp; Strategy Director as well as Geography Surgery leaders across Middle East to drive differentiated and sustainable growth. Develops different business models, aligned with EMEA regional strategies, that hold local relevance to ensure success with a focus on critical strategic priorities to grow the business. </p><br><br><p><strong>You will be responsible for:</strong></p><br><br><p><strong>Responsible for the development of Wound Closure and Biosurgery platforms strategies and drive planning and execution of these strategies</strong></p><br><br><ul><li><p>Transposes regional strategies and insights to ensure consistent implementation across Middle East, yet tailored to the different geographies of the diverse ME sub-cluster for Ethicon Wound Closure , Hernia and Biosurgery</p><br><br></li><li><p>Ensures strong alignment of Middle East strategic priorities to Regional Franchise imperatives as well as responsible for driving execution of these priorities across the Middle East region;</p><br><br></li><li><p>Aligns marketing needs of Middle East to the strategic vision of the EMEA Franchise and ensures Middle East needs are represented at EMEA business unit/platform level;</p><br><br></li></ul><p><strong>Identify customer needs, develop disease state and procedure insights in the field and understand health care market trends and competitor strategies</strong></p><br><br><ul><li><p>Develops strong relationships with key customers and opinion leaders, medical associations, public authorities;</p><br><br></li><li><p>Applies market research tools to deepen customer understanding, leverage multiple sources of competitive intelligence (global, regional and local) and create market development strategies, models and sales forecasts</p><br><br></li></ul><p><strong>Lead platform to sustain long term portfolio sales growth</strong></p><br><br><ul><li><p>Influences the Global Strategy &amp; Pipeline team to ensure that Middle East market needs are considered</p><br><br></li><li><p>Leads the implementation of world-class new product launches, ensuring strategic alignment and a rigorous application of NPL/Lex processes and metrics to achieve sales and share growth targets;</p><br><br></li><li><p>Develops launch strategies that include market research, regulatory, reimbursement, Supply Chain, pricing, ProfEd/sales training and communication plans as well as KOL feedback and advocacy</p><br><br></li><li><p>Identifies and address customer segments and targets, e.g. Portfolio segmentation strategy development and execution</p><br><br></li><li><p>Builds differentiated and well positioned brands, e.g. re-positioning of portfolio;</p><br><br></li><li><p>Drives the platform growth through use of evidence-based tools tailored to specific specialty needs;</p><br><br></li><li><p>Drives portfolio rationalization and prioritization;</p><br><br></li><li><p>Establish pricing strategies to maximize brand profitability and market share</p><br><br></li></ul><p><strong>Manage the portfolio/platform financial performance to achieve business plan goals</strong></p><br><br><ul><li><p>Directs and coordinates critical processes across Middle East, related to business planning, marketing planning, portfolio management, life cycle management, market research, business performance tracking including P&amp;L monitoring of the platform, product launch execution, and multichannel marketing;</p><br><br></li><li><p>Evaluates new business opportunities</p><br><br></li><li><p>Analyses and improve profitability performance</p><br><br></li><li><p>Sets budget and assess Marketing spend effectiveness</p><br><br></li><li><p>Partners with and proactively influence Geography Leaders and Sales Organizations for effective deployment to execute the marketing plan</p><br><br></li><li><p>Leverages CRM tools and establishes tracking scorecards to monitor and adjust plans in line with results</p><br><br></li></ul><p><strong>Lead platform governance and develop clear value propositions that influence internal and external stakeholder behaviour </strong></p><br><br><ul><li><p>Establishes platform/specialty governance and proactively communicate with and deliver value to diverse stakeholders</p><br><br></li><li><p>Build and “sell” a clear, concise and compelling story</p><br><br></li><li><p>Coordinate integrated communication plans with agencies</p><br><br></li><li><p>Successfully apply digital strategies and other innovative approaches</p><br><br></li></ul><p><strong>Responsible for the development of Wound Care and Biosugery organizational capabilities and leadership</strong></p><br><br><ul><li><p>Builds and develops capabilities of a strong Platform/Marketing team;</p><br><br></li><li><p>Develops a robust pipeline of diverse leaders with skills to succeed in a complex and dynamic marketplace;</p><br><br></li></ul><p><strong>Extended duties:</strong></p><br><br><ul><li><p>Quantifies and ensures the quality, timeliness and cost-effective way in which platform programs are implemented.</p><br><br></li><li><p>Allocates marketing resources behind the strategic imperatives of Wound Closure and Biosurgery Middle East to maximize impact.</p><br><br></li><li><p>Coordinates product launch activities.</p><br><br></li><li><p>Creates and directs communications, research and public relations plans to support the strategic plan.</p><br><br></li><li><p>Develops and ensures adherence to annual budget.</p><br><br></li><li><p>Conducts business activities in compliance with ethics and legal requirements.</p><br><br></li></ul><p><strong>Qualifications / Requirements:</strong></p><br><br><ul><li><p>Minimum of 10+ years of leadership experience with continuous &amp; proven track record</p><br><br></li><li><p>Knowledge of the healthcare or medical device environment</p><br><br></li><li><p>Leadership of sizeable, diverse organization with track record of recruiting, developing and retaining talent</p><br><br></li><li><p>Global experience preferred</p><br><br></li><li><p>Market development or value/demand creation through experience with customer and market insights or through experience in marketing or other critical functions (e.g., sales, operations, R&amp;D, finance, business development, etc.)<br> </p><br><br></li></ul><p><strong>Other requirements: </strong></p><br><br><ul><li><p>Drive for results—set the pace for the team to deliver stretch initiatives</p><br><br></li><li><p>Strategic orientation—develop strategic insight in the business</p><br><br></li><li><p>Strong organizational leadership with in depth change management experience and the ability to inspire and mobilize a large organization through periods of continuous change and transformation. Demonstrated high personal resiliency</p><br><br></li><li><p>Demonstrates enterprise mindset, with ability to influence and collaborate in a global, matrixed, shared service environment to achieve business objectives.</p><br><br></li><li><p>Inspirational and Engaging leader—inspire the team to meet customer requirements and fuel business growth</p><br><br></li><li><p>Insightful decisions—must make a timely judgment call based on information and business knowledge</p><br><br></li><li><p>Change agent—drive innovation to improve the business and support organizational transformation</p><br><br></li><li><p>Adaptability—effectively copes with change and ambiguity while showing persistence to meet goals</p><br><br></li><li><p>Develops People—creates diverse pipeline for future leaders and align leadership to business strategy</p><br><br></li><li><p>Team Builder—builds effective teams</p><br><br></li><li><p>Innovator—develop innovative and impactful strategies and tactics to deliver sustained shared growth</p><br><br></li><li><p>Collaborator—ability to partner across the cluster and region and to influence &amp; network indirect teams across the organization to obtain results</p><br><br></li><li><p>Business discipline—bring robust compliance process and team alignment within a rapidly changing business</p><br><br></li><li><p>Interpersonal and business savvy—build relationships and collaborate cross functionally</p><br><br></li><li><p>Business ethics—ensure compliance with governmental regulations and laws</p><br><br></li><li><p>Financial acumen—direct and monitor financial and budget activities to achieve goals</p><br><br></li><li><p>Resilience—ability to work in a changing environment</p><br><br></li><li><p>Credo values and behaviours – in all business activities</p><br><br></li></ul><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Brand Marketing, Brand Positioning Strategy, Business Alignment, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Leadership, Market Expansion, Product Development Lifecycle, Product Management, Product Portfolio Management, Product Strategies, Risk Assessments, Stakeholder Management, Strategic Thinking, Team Management <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Role Title:&nbsp;Assistant Professor in&nbsp;Architecture&nbsp;</strong></span></p><br><p><span><strong>Grade: G7</strong></span></p><br><p><span><strong>Salary:&nbsp; AED 280,000 – 320,000 per annum including accommodation allowance (Depending on Experience)</strong></span></p><br><p><span><strong>FTE and working pattern:&nbsp;Full-time </strong><i><strong>(1FTE); 35hrs per week</strong></i></span></p><br><p><span><strong>Contract Type: Teaching and Scholarship</strong></span></p><br><p><span><strong>Department: School of Energy, Geoscience, Infrastructure and Society (EGIS)</strong></span></p><br><p><span><strong>Location: Dubai Campus</strong></span></p><br><p><span><strong>About Heriot-Watt University</strong></span></p><br><p><span>Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business and industry.&nbsp;</span></p><br><p><span>Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business and languages. Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.</span></p><br><p><span><strong>The School of Energy, Geoscience, Infrastructure and Society</strong></span></p><br><p><span>Architecture was established as an undergraduate programme in Dubai 2015 in the School of Energy, Geoscience, Infrastructure and Society. The School is one of the UK’s leaders for multidisciplinary research and teaching in areas critical to economic development and societal equity.</span></p><br><p><span>On our Dubai campus we teach civil engineering, architectural engineering, architecture, construction management and quantity surveying.We offer a high quality educational experience underpinned by practical and laboratory teaching, and informed by contact with professional practice.Our degree programmes hold the appropriate accreditation from the relevant professional body.This educational philosophy ensures excellent employment prospects for all of our graduates.</span></p><br><p><span><strong>The Architecture Programme</strong></span></p><br><p><span>Heriot Watt University has a strong global identity, and the identity of the Architecture programme is forged through its strategic location in Dubai, creating an opportunity for students to study on a recognized UK course while experiencing a global education. The progressive approach of the programme places an emphasis on educating innovative and resilient architecture graduates capable of working as architectural professionals who can both lead and collaborate across teams.&nbsp;</span></p><br><p><span>The UAE is located at a crossroads between east and west and offers students of architecture the opportunity to engage with relevant and challenging global issues that include: designing for climate change, resilient cities, environmental needs, resource shortages, growing population and the UAE’s progressive culture with its emphasis on advanced technologies, sustainability, innovation and entrepreneurial culture. The Architecture curriculum is aligned with the criteria set by the Royal Institute of British Architects (RIBA) for a RIBA Part 1 course.</span></p><br><p><span>HWUD Architecture is developing a strong identity as the only RIBA Part 1 accredited programme in Dubai. Starting September 2025 we introduced Master of Architecture aligned with RIBA part 2. The programme has a strong focus on contextual design and addressing contemporary issues. The Architecture team benefits from diverse international staff including practising architects, academics and built environment specialists with excellent links into practice and the profession. The programme as a part of the School of Energy, Geoscience, Infrastructure and Society provides students and faculty with opportunities for research and collaborative working. Our programme benefits from close links to architectural practices ensuring the relevance of our teaching and offering exciting opportunities to work in areas relevant to the academic community and employers in the UAE, Gulf region and internationally.</span></p><br><p><span>Heriot Watt University is looking to expand our global team of academics working in the field of Architecture and Sustainable Design. Consequently, the School is seeking to appoint an Assistant Professor in Architecture. The successful candidate will be based in Dubai but will engage with a team that spans our global footprint.</span></p><br><p><span><strong><u>Detailed Description</u></strong></span></p><br><br><p><span>This is an exciting opportunity to develop a leading role in the development and delivery of innovative teaching and scholarship. Heriot-Watt University is known for its research-informed course delivery and the global multi-campus education it provides. &nbsp;The successful applicant will have a student-centred approach to pedagogy and curriculum design and will be encouraged to innovate. &nbsp;</span><br><span>This is an exciting time to join an already successful team. It is expected that the applicant will have expertise in one or more of the following areas:</span></p><br><ul><li><p><span>architectural design</span></p><br></li><li><p><span>digital platforms for design</span></p><br></li><li><p><span>history and theories of architecture</span></p><br></li><li><p><span>sustainable design&nbsp;</span></p><br></li><li><p><span>construction and technology</span></p><br></li></ul><p><span>Previous teaching experience and a commitment to the student experience are essential. Evidence of innovation in teaching delivery is desirable. Applicants must also possess demonstrable team working and communication skills. The candidate must hold an internationally recognized post graduate degree in Architecture (RIBA and/or ARB or NAAB or other internationally recognized accreditation).</span></p><br><p><br><span><strong><u>Key Duties and Responsibilities</u></strong></span><br><span>The successful appointee will be expected to undertake the following:</span></p><br><p><br><span><strong><u>Learning and Teaching</u></strong></span></p><br><ul><li><p><span>Develop and contribute as required to the delivery of an innovative Postgraduate Master of Architecture (RIBA Part 2) programme and the Undergraduate BA (Hons) Architecture programme, RIBA Part 1 accredited.</span></p><br></li><li><p><span>Contribute to the design and delivery of the curriculum in the programme. Develop and teach several courses appropriate to your area of expertise and as outlined by the programme.</span></p><br></li><li><p><span>Work closely with the Global Head of Discipline for Architecture and the Architecture team to develop the programme and explore new innovative courses and learning and teaching methods as aligned with RIBA Professional Criteria for Validation and the graduate attributes.</span></p><br></li><li><p><span>Design, prepare and develop a range of learning and teaching materials appropriate to the subject area to meet the learning outcomes for those course/s as aligned to the RIBA educational framework.</span></p><br></li><li><p><span>Undertake scholarly activity related to the effective delivery of the curriculum and maintain subject expertise aligned to the latest developments in the field of architecture, technology, and contemporary issues. &nbsp;</span></p><br></li><li><p><span>Be responsible for providing effective, well documented, and timely feedback, both formative and summative, to students.</span></p><br></li><li><p><span>Contribute to the monitoring of the quality of learning and teaching through course monitoring, contributing to quality assurance across the programme, School and University.</span></p><br></li><li><p><span>Provide appropriate pastoral support recognising the varied cultural backgrounds of the student cohorts.</span></p><br></li><li><p><span>Stay abreast of developments in architecture education and ensure that these developments are reflected in the evolution of the learning and teaching methods employed on the programme; &nbsp;</span></p><br></li><li><p><span>Work with the team to develop further opportunities for student placements, Internship and student mentoring with the profession that enhances the existing strong industry engagement within the programme;</span></p><br></li><li><p><span>Conduct assessment and moderation across the discipline area, ensuring this is rigorous, fair and clear and undertaken within the policies established by the School and University.&nbsp;</span></p><br></li></ul><p><span><strong><u>Research and Knowledge Exchange</u></strong></span></p><br><ul><li><p><span>Carry out self-managed scholarly activity and to make professional contributions to their area of expertise.</span></p><br></li><li><p><span>Continue to develop your professional expertise through CPD and membership of either RIBA/ ARB or International Professional membership.</span></p><br></li><li><p><span>Exhibit design work at exhibitions and end of year shows. Publish student outputs and enter student work for international prizes and awards such as the RIBA President’s Medals.</span></p><br></li><li><p><span>Contribute technical and research expertise where relevant to potential live and research projects.</span></p><br></li></ul><p><span><strong><u>Academic Management and Administration&nbsp;</u></strong></span></p><br><ul><li><p><span>Undertake administrative tasks associated with programme planning, preparation for examination and progression boards, course development teams etc. &nbsp;</span></p><br></li><li><p><span>Provide academic leadership in the key areas of design, construction and technology, representation and history and theories that are the core of the programme course structure.</span></p><br></li><li><p><span>Participate fully in admissions processes, selection and induction of students;</span></p><br></li><li><p><span>Take a proactive role both internally and externally in promoting and marketing programmes of study, ensuring the effective and efficient recruitment of students and the achievement of home and international recruitment targets; &nbsp;</span></p><br></li><li><p><span>Participate as a member of appropriate committees as required.</span></p><br></li></ul><p><span>Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.&nbsp;</span><br><span>We will measure applicants based on the essential criteria, not by the key duties. Heriot-Watt Dubai delivers classes during the daytime, evenings and Saturdays. Depending on the schedule for the semester the classes you teach may be in the day, evening or Saturday.</span><br></p><br><p><span><strong><u>Education, Qualifications and Experience (i.e. Person Specification)</u></strong></span><br><span><strong>Essential</strong>:</span></p><br><ol><li><p><span>A post graduate degree in Architecture (RIBA and/or ARB or NAAB or internationally accredited)&nbsp;</span></p><br></li><li><p><span>In depth knowledge of your profession and discipline including relevant academic and professional experience&nbsp;</span></p><br></li><li><p><span>Evidence of creative design pedagogy and a critical design approach achieved in student outputs (projects, prizes, buildings) and your personal design projects&nbsp;</span></p><br></li><li><p><span>Evidence of your ability and experience to teach UG/PG Design Studio and related taught courses.</span></p><br></li><li><p><span>Evidence of delivering innovation through your teaching /or professional practice, design and technology</span></p><br></li><li><p><span>Expertise in delivering courses in one additional area including Architectural Representation, History and Theory, Professional Practice and Construction and Technology, Research methods and Sustainability in Design</span></p><br></li><li><p><span>A good working knowledge of relevant digital technologies (for example, one or more of: Rhino/Revit/BIM/Auto-cad/Grasshopper)</span></p><br></li><li><p><span>An understanding of the RIBA educational framework and experience of teaching or learning on a RIBA validated course OR international equivalent.</span></p><br></li><li><p><span>Ability to lead a small team across disciplines, work independently and /or as part of a team</span></p><br></li><li><p><span>A clear research interest aligned with the programme academic position and the research institutes within the school</span></p><br></li><li><p><span>Demonstrable oral, drawn representation and written communications skills.&nbsp;</span></p><br></li></ol><p><span><strong><u>Desirable</u></strong></span></p><br><ol><li><p><span>RIBA Part 3 Qualification</span></p><br></li><li><p><span>PhD or equivalent terminal degree</span></p><br></li><li><p><span>Fellow of Higher Education Academy</span></p><br></li><li><p><span>Ability to run a ‘real design student </span></p></li></ol> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT&nbsp;<br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort&nbsp;<br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE&nbsp;<br>Experience&nbsp;<br>Previous experience with a large scale or multi-site EBC environment&nbsp;<br>Skills and Knowledge&nbsp;<br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&amp;L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&amp;C&nbsp;Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards&nbsp;<br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification&nbsp;<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels.&nbsp;<br>Maximizes revenue by upselling packages and creative food and beverage.&nbsp;<br>Sets direction to ensure that Sales Team achieves goals.&nbsp;<br>Understands and achieves team and individual goals.&nbsp;<br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards.&nbsp;<br>Reviews turnover to hotels for consistency and completion.&nbsp;<br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management&nbsp;<br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.&nbsp;<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.&nbsp;<br>Ensures transfer of accurate, complete and timely information to operating departments at the properties.&nbsp;<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate.&nbsp;<br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team.&nbsp;<br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.&nbsp;<br>Supports the customer recognition program in effect at the X Sales Office.&nbsp;<br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.&nbsp;<br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.&nbsp;<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.&nbsp;<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.&nbsp;<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.&nbsp;<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.&nbsp;<br>Administers sales bonus and incentive programs.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.).&nbsp;<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.&nbsp;<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.&nbsp;<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).&nbsp;<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.&nbsp;<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.&nbsp;<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).&nbsp;<br>Financial Management&nbsp;<br>Participates in the development of annual shared service operating budget.&nbsp;<br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.&nbsp;<br>Prepares weekly and period end P&amp;L critiques.&nbsp;<br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.&nbsp;<br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals.&nbsp;<br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.&nbsp;<br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process.&nbsp;Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement.&nbsp;Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably.&nbsp;Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility.&nbsp;Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>