Database Developer Jobs - Abu Dhabi UAE

<ul><li>Prepare and analyze financial statements to ensure accuracy and compliance with regulations, providing valuable insights for strategic decision-making.</li><li>Manage accounts payable and receivable functions, ensuring timely invoicing and payments to maintain healthy cash flow.</li><li>Conduct regular audits of internal processes and financial transactions to identify discrepancies and implement corrective actions.</li><li>Collaborate with cross-functional teams to develop budgets and forecasts that align with organizational goals, enhancing financial planning.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or related field from a recognized institution, providing a solid foundation in financial principles.</li><li>Professional certifications such as CPA or CMA, demonstrating a commitment to excellence and adherence to industry standards.</li><li>A minimum of 3-5 years of relevant accounting experience in a corporate environment, showcasing hands-on expertise in financial management.</li><li>Experience in the finance sector or specific industries like manufacturing or healthcare, offering specialized knowledge and insights.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Advanced proficiency in <strong>Microsoft Excel, PowerPoint, and Word</strong>.</p></li><li><p>Strong project coordination and administrative skills.</p></li><li><p>High level of organization and time management capabilities.</p></li><li><p>Excellent attention to detail and accuracy in report preparation and submission.</p></li><li><p>Ability to manage multiple tasks and priorities simultaneously.</p></li><li><p>Strong communication, coordination, and stakeholder management skills.</p></li><li><p>Ability to analyze data, prepare presentations, and produce management reports.</p></li><li><p>Proactive approach to problem-solving and ensuring project activities are completed on schedule.</p></li><li><p>Ability to work effectively under pressure and meet deadlines.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree in business administration, Finance, Information Technology, or a related field.</p></li><li><p>PMP is recommended.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum of <strong>5 years of experience</strong> in project operations/ project procurement and project coordination.</p></li><li><p>Demonstrated experience in coordinating project activities, monitoring project progress, preparing reports, managing stakeholders, managing procurement, report invoices and supporting related documents&nbsp; and supporting project delivery within established timelines.</p></li><li><p>Experience in maintaining project documentation, tracking action items, scheduling meetings, and ensuring timely follow-up on project deliverables.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Prepare and submit <strong>weekly and monthly progress reports</strong>, accurately reflecting site developments and key project milestones</p></li><li><p>Develop and maintain <strong>dashboards, KPIs, and project reports</strong> for management review</p></li><li><p>Track project <strong>progress, cost, and schedule performance</strong> against baseline plans</p></li><li><p>Coordinate with planning, cost control, and site teams to ensure <strong>timely and accurate data collection</strong></p></li><li><p>Maintain detailed documentation of project activities, including <strong>tracking changes, decisions, and historical records</strong></p></li><li><p>Act as a <strong>primary point of contact for clients</strong>, providing regular updates on project status</p></li><li><p>Identify <strong>cost-saving opportunities</strong> and support implementation of effective budget control measures</p></li><li><p>Highlight <strong>project risks, delays, and variances</strong>, ensuring proactive communication to stakeholders</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Engineering or a related field</p></li><li><p>8+ years of experience in <strong>project controls/reporting within EPC projects</strong></p></li><li><p>Strong skills in <strong>Excel, Power BI</strong>, and knowledge of <strong>Primavera P6</strong> preferred</p></li><li><p>Solid understanding of <strong>project planning, cost control, and reporting systems</strong></p></li><li><p>UAE/GCC project experience is an advantage</p></li></ul><p></p></section>

<ul><li><strong>Financial Reporting & Analysis:</strong> Prepare accurate and timely monthly, quarterly, and annual financial statements, including balance sheets, profit and loss statements, and cash flow statements. Conduct financial analysis to identify trends, variances, and opportunities for improvement.</li><li><strong>General Ledger & Reconciliation:</strong> Manage the general ledger by verifying, allocating, posting, and reconciling accounts payable and receivable. Perform regular bank and inter-company reconciliations to ensure data accuracy.</li><li><strong>Compliance & Audits:</strong> Ensure full compliance with UAE tax regulations, including <strong>VAT (Value Added Tax)</strong> and corporate tax laws. Assist with internal and external audits by preparing documentation and providing support to auditors.</li><li><strong>Budgeting & Forecasting:</strong> Participate in the annual budgeting process and provide financial forecasts. Monitor budget vs. actual performance and provide variance analysis to management.</li><li><strong>Process Improvement:</strong> Identify and implement improvements to accounting systems and procedures to enhance efficiency and internal controls.</li><li><strong>Supervision & Mentorship:</strong> Oversee the work of junior accountants or bookkeepers, providing guidance and training to ensure tasks are completed accurately and on time.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Education:</strong> A Bachelor's degree in Accounting, Finance, or a relevant field is mandatory. A professional certification like <strong>CPA (Certified Public Accountant)</strong> or <strong>CMA (Certified Management Accountant)</strong> is highly preferred.</p></li><li><p><strong>Experience:</strong> A minimum of <strong>8 years of proven experience</strong> as an accountant, with a significant portion of that time in a senior or similar role, preferably within the UAE.</p></li><li><p><strong>Technical Skills:<br>Accounting Software:</strong> Hands-on experience with accounting software packages such as Tally ERP, QuickBooks, SAP, or Oracle.<br><strong>MS Excel:</strong> Advanced proficiency in Microsoft Excel, including the ability to use VLOOKUPs, pivot tables, and other advanced functions for data analysis.</p></li><li><p><strong>Regulatory Knowledge:</strong> In-depth understanding of <strong>IFRS (International Financial Reporting Standards)</strong> and UAE-specific regulations, including the new corporate tax and VAT laws.</p></li><li><p><strong>Soft Skills:<br>Analytical Skills:</strong> Strong analytical and quantitative skills with a keen eye for detail.<br><strong>Communication:</strong> Excellent verbal and written communication skills to effectively present financial information to both financial and non-financial stakeholders.<br><strong>Problem-Solving:</strong> Aptitude for numbers and the ability to spot errors and discrepancies and suggest effective solutions.<strong><br></strong>Experience working in a multicultural environment.<br>Awareness of the latest amendments to the UAE Labour Law and its impact on payroll and employee benefits.<br>Familiarity with the specific legal and financial frameworks of mainland or free zone companies, depending on the role's location.</p></li></ul>

<p><p>Reporting to the senior contracts manager and responsible for assisting with the leadership and function of the commercial and cost management functions across the project, including estimating, budgeting, cost control, contract administration, valuations, change management, and financial reporting. Oversees the review of contractor submissions, progress payments, variations, and claims, ensuring commercial compliance, cost certainty, and effective contractual management throughout the project lifecycle.</p> <p>Develops and maintains systems for design consultant covering the areas of budgeting, cost control, estimating, and reporting.</p> <p>Reviews the various activities of construction projects with regard to variations and submission for management approvals.</p> <p>Ensures that the requirements with regard to cost estimating and cost control for variations are incorporated in the tender specification documents.</p> <p>Reviews the cost estimates submitted by consultant/contractor and ensures compliance with agreement, contract drawings and specifications as well as accuracy of company requirements.</p> <p>Reviews the bill of quantities prepared by design consultants and contractors and ensures that they are in accordance with drawings and specifications.</p> <p>Verifies project control budgets and updates them as required for management approval.</p> <p>Prepares and reviews the forecasts for the final project costs including variations, considering the commitments.</p> <p>Prepares and updates cost data to review the cost estimates submitted by design consultant.</p> <p>Reviews final cost reports, assets registers and project close out reports for compliance with contract requirements.</p> <p>Reviews and certifies progress payments in coordination with the project team.</p> <p>Reviews change requests, contract trend notices, variation orders, claims, etc.</p> <p>Oversees and supervises the work of quantity surveyors.</p> <p>Performs other similar or related duties, as assigned.</p> <p>Informs themselves of the relevant quality, environmental, safety and occupational health policies, manuals and procedures in place within the organization, and ensures continued compliance with these requirements while employed.</p> <h4>Qualifications and experience</h4> <ul> <li>Bachelor degree in engineering or quantity surveying or similar.</li> <li>A minimum of 15 years postgraduate experience.</li> <li>Certified chartered quantity surveyor preferred - MRICS or similar.</li> <li>A minimum of 5 years' experience working on new build and residential projects within a project management consultancy organization.</li> <li>An understanding of costs and FIDIC.</li> <li>Good interpersonal skills and ability to work well in a team environment.</li> <li>Strong computer skills, including Microsoft Word and Excel.</li> <li>Able to develop good working relationships with clients and their agents.</li> <li>Ability to communicate effectively verbally and in writing in English.</li> </ul></p><p></p>

<p><p>Reporting to the senior contracts manager and responsible for assisting with the leadership and function of the commercial and cost management functions across the project, including estimating, budgeting, cost control, contract administration, valuations, change management, and financial reporting. Oversees the review of contractor submissions, progress payments, variations, and claims, ensuring commercial compliance, cost certainty, and effective contractual management throughout the project lifecycle.</p> <p>Develops and maintains systems for design consultant covering the areas of budgeting, cost control, estimating, and reporting.</p> <p>Reviews the various activities of construction projects with regard to variations and submission for management approvals.</p> <p>Ensures that the requirements with regard to cost estimating and cost control for variations are incorporated in the tender specification documents.</p> <p>Reviews the cost estimates submitted by consultant/contractor and ensures compliance with agreement, contract drawings and specifications as well as accuracy of company requirements.</p> <p>Reviews the bill of quantities prepared by design consultants and contractors and ensures that they are in accordance with drawings and specifications.</p> <p>Verifies project control budgets and updates them as required for management approval.</p> <p>Prepares and reviews the forecasts for the final project costs including variations, considering the commitments.</p> <p>Prepares and updates cost data to review the cost estimates submitted by design consultant.</p> <p>Reviews final cost reports, assets registers and project close out reports for compliance with contract requirements.</p> <p>Reviews and certifies progress payments in coordination with the project team.</p> <p>Reviews change requests, contract trend notices, variation orders, claims, etc.</p> <p>Oversees and supervises the work of quantity surveyors.</p> <p>Performs other similar or related duties, as assigned.</p> <p>Informs themselves of the relevant quality, environmental, safety and occupational health policies, manuals and procedures in place within the organization, and ensures continued compliance with these requirements while employed.</p> <h4>Qualifications and experience</h4> <ul> <li>Bachelor degree in engineering or quantity surveying or similar.</li> <li>A minimum of 15 years postgraduate experience.</li> <li>Certified chartered quantity surveyor preferred - MRICS or similar.</li> <li>A minimum of 5 years' experience working on new build and residential projects within a project management consultancy organization.</li> <li>An understanding of costs and FIDIC.</li> <li>Good interpersonal skills and ability to work well in a team environment.</li> <li>Strong computer skills, including Microsoft Word and Excel.</li> <li>Able to develop good working relationships with clients and their agents.</li> <li>Ability to communicate effectively verbally and in writing in English.</li> </ul></p><p></p>

<ul><li>Develop and manage comprehensive annual budgets, aligning financial plans with organizational strategic objectives and performance targets.</li><li>Conduct in-depth variance analysis, investigating discrepancies between budgeted and actual performance, and providing actionable insights for corrective measures.</li><li>Prepare detailed financial forecasts and projections, modeling future financial scenarios to support strategic decision-making and resource allocation.</li><li>Collaborate with department heads and stakeholders to gather financial data, understand their budgetary needs, and ensure compliance with financial policies.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3–5 years of relevant experience in financial analysis, budgeting, planning, or forecasting.</p></li><li><p>Experience in strategic financial planning and management reporting.</p></li><li><p>Monitor actual financial performance against budgets and forecasts.</p></li><li><p>Analyse budget variances and identify the key reasons for deviations.</p></li><li><p>Prepare monthly, quarterly, and annual financial performance reports.</p></li><li><p>Develop financial models to support strategic planning and business decisions.</p></li><li><p>Experience with ERP, financial planning, or business intelligence systems.</p></li><li><p>Knowledge of Power BI, SAP, Oracle, or similar systems is an advantage.</p></li></ul><br><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.</p></li><li><p>Professional qualifications such as CFA, CMA, ACCA, or CPA are an advantage</p></li></ul>

<p>Location: Ruwais Refinery</p><p>Functional Area: Refinery Operations</p><p><br></p><p>Purpose of Job</p><ul><li>Gas Process Treating, CDU, MHC/Hydro treating, Residue Processing.</li><li>Leads all the functions and operations of the Crude Distillation, Gas Processing &amp; Treating and Residue Processes Sections, utilizing technical and problem solving skills along with specialized engineering knowledge, to ensure that the Department’s projects are budgeted, planned and implemented, to achieve reliable, efficient and safe operations at optimum cost. </li><li>Manages and maintains maximum unit capacities and quality products as per company specifications. </li><li>Administers in crisis circumstances and restores normal operations as fast as possible.</li></ul><p><br></p><p>Minimum Job Requirements</p><ul><li>B.Sc. in Chemical Engineering or equivalent.</li><li>10 years’ experience in refinery / gas processing plant operations of which 6 years should have been at Section Head and above High level of relevant technical knowledge and application.</li><li>Management and planning skills and Project Management ability.</li><li>Excellent communication and interpersonal skills</li><li>Proven ability to educate and motivate</li><li>Data analysis and report writing skills</li><li>Full knowledge of DCS.</li><li>Quick and sound decision making and judgment.</li><li>Fluent oral and written English. Knowledge of Arabic is preferable.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Greet and welcome guests in a professional and friendly manner, ensuring a positive first impression.</li><li>Answer and direct phone calls, taking messages and providing information as needed.</li><li>Manage and maintain a clean and organized reception area, ensuring it is well-stocked with necessary supplies.</li><li>Schedule and coordinate appointments and meetings, ensuring all participants are informed and prepared.</li><li>Receive and process incoming and outgoing mail and packages, distributing them to the appropriate recipients.</li><li>Assist with administrative tasks such as data entry, filing, and document preparation.</li><li>Handle customer inquiries and complaints, providing accurate and timely resolution.</li><li>Maintain confidentiality and security of sensitive information.</li><li>Collaborate with other team members and departments to ensure smooth operations.</li><li>Stay updated on organizational policies and procedures to provide accurate information to guests and staff.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Language: Proficient Arabic Language is Mandatory</strong></p><ul><li>High school diploma or equivalent education.</li><li>Previous experience in a receptionist or customer service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Professional and polished appearance.</li><li>Strong organizational and time management abilities.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Attention to detail and accuracy.</li><li>Proficient computer skills, including knowledge of Microsoft Office.</li><li>Ability to work independently and as part of a team.</li><li>Positive and friendly attitude.</li></ul><br><p></p></section>

<p><strong><u>Main Responsibilities</u></strong></p><ul><li>Oversee the ordering and receipt of material, equipment, stock, and supplies for the hospital; uses the department’s computer system to maintain verification of all transactions.</li><li>Researched cost, quality and availability of goods; selects appropriate goods and vendors; and makes purchases that comply with the department’s budgetary guidelines.</li><li>As directed, assist hospital caregivers in evaluating new products and suggesting product substitutions when necessary.</li><li>Inspect items received for accurate weight, count and condition; verifies that stock meets specifications and that orders are complete; and resolve order problems with vendors and departments.</li><li>Store articles by style, size, material, etc. according to department procedures; rotates supplies to ensure that items do not expire before use.</li><li>Deliver goods to appropriate hospital or campus areas on a routine or STAT basis; Oversees the delivery or distribution of goods by filling requisitions and comparing nomenclature, stock numbers, etc.; maintains a record of stock received and issued to departments.</li><li>Repair and maintain storeroom equipment; appropriately responds to product recall notices.</li><li>Maintain a clean, sanitary and orderly storeroom; may make decisions regarding the physical layout of the storeroom.</li><li>Perform inventory of stock room supplies as directed; Supervise inventory maintenance and determine redistribution actions for stored goods when necessary.</li><li>Perform various clerical duties such as data entry of requisitions and receipts and answering phones; answering hospital staffs’ questions regarding storeroom activities as required ensuring that quality service is delivered.</li><li>Evaluate supply needs turnover rates, cost, hazardous nature of goods, and storage limitations; may consult with departments in planning the range and quality of materials to be stocked.</li><li>May handle packaging and shipping of inter-Centre, local, domestic and international packages.</li><li>Work towards meeting departmental strategies and KPIs and display a shared commitment towards contributing to the Hospital’s mission and vision</li><li>Adhere to the department and Healthpoint policies and procedures in alignment towards the regulatory and accreditation requirements.</li><li>Participate in regular departmental meetings.</li><li>Timely complete the entire performance evaluation cycles.</li><li>Contribute towards a disciplined culture of continuous improvement resulting in enhanced coordination of work activities and improved efficiency.</li><li>Promote effective communication strategies and maintain good interdepartmental liaison.</li><li>Participate in Departmental Quality Improvement activities.</li><li>Ensure providing services that are in compliance with all applicable standards and requirements of Joint Commission International (JCI), Legislation, Policies, Quality Standards and all other applicable regulatory bodies.</li><li>Maintain professionalism and confidentiality at all times.</li><li>Communicate in a culturally sensitive manner with patient and family using appropriate terminologies in patient interactions.</li></ul><p><strong><u>Education</u></strong></p><ul><li>Diploma</li></ul><p><strong><u>Experience</u></strong></p><ul><li>3 years of shipping and receiving/stockroom experience or equivalency</li><li>Healthcare insurance industry</li></ul><p><strong><u>Certification and Licensure</u></strong></p><ul><li>Valid UAE driver's license</li></ul><p><strong><u>Job Specific Skills and Abilities</u></strong></p><ul><li>Ability to move heavy objects possess a knowledge of standard warehousing</li><li>Mathematical skills</li></ul><p><br></p><p><br></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Support the Warehouse Manager in the day-to-day management of the warehouse, ensuring all tasks are completed safely and efficiently.</p></li><li><p>Assist with the supervision, training, and motivation of the warehouse team, fostering a positive and inclusive work environment.</p></li><li><p>Oversee the accurate receipt, storage, picking, and dispatch of goods, maintaining exceptional stock control and inventory accuracy.</p></li><li><p>Monitor workflow and allocate resources to meet targets, deadlines, and customer expectations.</p></li><li><p>Help implement best practices for warehouse safety, organisation, and operational efficiency.</p></li><li><p>Troubleshoot issues, resolve queries, and work collaboratively across departments to ensure smooth logistics operations.</p></li><li><p>Carry out regular checks of warehouse equipment and facilities, organising maintenance or repairs as needed.</p></li></ul><p>Warehouse Health &amp; Safety Compliance – Assistant Manager Focus</p><ul><li><p>Promote a strong focus on health and safety, ensuring both company policy and legal requirements are followed by all team members.</p></li><li><p>Support regular safety briefings, risk assessments, and compliance checks to create a secure working environment.</p></li><li><p>Report and help resolve incidents, hazards, or procedural breaches promptly.</p></li></ul><p><strong>Inventory Management, Process Improvement &amp; Technology</strong></p><ul><li><p>Assist with regular stock takes, audits, and investigation of inventory discrepancies, supporting data integrity.</p></li><li><p>Coordinate with warehouse and logistics staff to ensure accurate record keeping using manual and electronic management systems.</p></li><li><p>Identify opportunities to streamline processes or introduce efficiency improvements and contribute to a culture of continuous improvement.</p></li><li><p>Support the adoption, training, and effective use of warehouse management and inventory control systems among the team.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Experience, Skills &amp; Attributes – What We’re Looking For</strong></p><ul><li><p>Experience in a warehouse, stockroom, or logistics environment, with some supervisory or team leader responsibility preferred.</p></li><li><p>Strong organisational skills, detail orientation, and the ability to prioritise workloads to meet deadlines and targets.</p></li><li><p>Solid understanding of warehouse operations, health and safety, and inventory management best practices.</p></li><li><p>Natural leadership qualities: approachable, communicative, and able to motivate others positively.</p></li><li><p>Competent IT and data entry skills, with experience using stock management systems or handheld scanners advantageous (full training provided).</p></li><li><p>Physically fit and comfortable with manual handling and working in a hands-on, fast-paced environment.</p></li><li><p>Right to work in the UK, combined with high standards of honesty, respect, and professionalism.</p></li></ul><p><strong>Why Progress Your Warehouse Management Career With Us?</strong></p><ul><li><p>Work as part of an inclusive, forward-thinking logistics and warehouse team.</p></li><li><p>Competitive salary, company benefits, and paid holidays from your first day.</p></li><li><p>Structured training and genuine opportunities for career development and advancement into warehouse management roles.</p></li><li><p>Stable working environment with regular hours and a strong focus on wellbeing, respect, and diversity for all staff.</p></li></ul><p>If you are ambitious, enthusiastic, and ready to take the next step in warehouse management, we welcome your application for the Assistant Warehouse Manager role. Join our team and help us achieve operational excellence every day.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Ensure that the Proposed PMC in house Project Management procedures is approved by Company and implemented by all PMC staff in full compliance with Contract requirements and Company procedures.</p></li><li><p>Carry out documented induction courses to all PMC staff to ensure their awareness of the project requirements.</p></li><li><p>Make sure that all PMC staff are aware of the project approved procedures and drawings.&nbsp;</p></li><li><p>Review and comment Contractor proposed site organization, key personnel CV’s.</p></li><li><p>Review and monitor the Contractors, proposed construction equipment and manpower histogram, and advise Company of any shortage on time.</p></li><li><p>Establish documented procedures to Overview and comment on proposed Sub Contractors, vendors, materials, shop drawings and any other transmittal by Contractors. Any deviation from project requirements shall be appropriately reported to Company’s Management, addressing any possible Time and/or Cost Impact associated with it.</p></li><li><p>Ensure Contractor compliance with its Contractual obligations concerning Design changes, Trend Notices etc.</p></li><li><p>Regular visits to Project site for global monitoring of site activities in respect of Quality, Safety and Progress and advise Company representatives of findings, area of concern and corrective action.</p></li><li><p>Lead the PMC team to evaluate all requests for Information (IC) as submitted by the Contractor communicates with the Design Consultant on time if necessary. However, if the PMC team has enough information and supporting documents, prepare the Contractor's response without delay.</p></li><li><p>Ensure PMC and Consultant staff involvement and implementation of Field Quality Control procedures, Safety and Progress aspects.</p></li><li><p>Deep involvement in Contractor transmittals addressing Construction methodology. Method Statements, Project Quality Plan, Safety Plan, Schedules and compliance with Project objectives.</p></li><li><p>Lead PMC in reviewing and implementing pre-commissioning and commissioning plans.</p></li><li><p>Lead PMC staff in final inspection of work and preparation of Punch List. This activity shall be fully coordinated with the end-user.</p></li><li><p>Lead PMC staff in reviewing and assessing of the Close out Report submitted by Contractor.</p></li><li><p>Ensure that As-Built drawings, vendor and equipment warranties, O&amp;M Manuals, Spare Parts and Training Programmes submitted by the Contractor (after PMC assessment) are reviewed by all disciplines and verified against Project Requirements.</p></li><li><p>Preparation and submission of the PMC closeout report for the Project.</p></li><li><p>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.</p></li><li><p>Perform other duties as assigned by the line manager/supervisor.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Should be qualified Engineer; BSc or higher.</p></li><li><p>The Construction Manager should have a minimum of 15&nbsp;or more years’&nbsp;of experience in Project Management.</p></li><li><p>Should have worked on similar scale projects with a minimum of 5 years working on &nbsp;Retail and mixed use schemes.</p></li><li><p>Certified PMP is an advantage.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Overview</strong></p><p>The Sales Executive is a deal-closure-focused role responsible for identifying new business opportunities, generating qualified leads, converting qualified leads into revenue. This role works on market exploration, prospecting leads generated by the Sales visits, handling the complete sales cycle from requirement understanding, Quotation preparation to negotiation and order closure</p><p><br><strong>Key Responsibilities</strong></p><ul><li><p>Identify and research potential customers across labs, hospitals, universities, R&amp;D centers, and industries.</p></li><li><p>Generate new leads through cold calls, emails, LinkedIn outreach, site visits, exhibitions, and referrals</p></li><li><p>Identify target accounts and the key decision makers</p></li><li><p>Qualify leads and prioritize them based on urgency and budget</p></li><li><p>Manage assigned New Qualified leads and identify the opportunity</p></li><li><p>Engage with qualified leads to understand detailed technical and commercial requirements</p></li><li><p>Conduct client meetings, presentations, and product demonstrations with technical team support</p></li><li><p>Prepare and present quotations, techno-commercial proposals, and comparisons</p></li><li><p>Negotiate pricing, terms, and delivery schedules to successfully close deals</p></li><li><p>Build and manage relationships with key stakeholders including Lab Heads, Purchase Teams, QA Managers, and Scientists</p></li><li><p>Ensure timely follow-ups, customer satisfaction, and proper handover post sale</p></li><li><p>Maintain CRM data, track order progress, and forecast monthly and quarterly revenue</p></li><li><p>Share regular activity and pipeline reports with the Sales Manager.</p></li><li><p>Submit daily activity reports via company reporting formats including visits, leads, and follow-ups.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Excellent communication and presentation skills (English required; Arabic is a plus)</p></li><li><p>Confidence in cold calling and face-to-face meetings</p></li><li><p>Ability to research accounts and understand customer segments</p></li><li><p>Strong negotiation and closing skills</p></li><li><p>Ability to understand technical requirements and convert them into proposals</p></li><li><p>Have excellent knowledge in Laboratory &amp; scientific instrument</p></li><li><p>Knowledge of scientific / lab equipment industry</p></li><li><p>Familiarity with CRM tools or sales trackers</p></li><li><p>Presentation and email drafting skills</p></li><li><p>Customer-centric mindset with persistence in follow-ups</p></li><li><p>Familiarity with tendering, RFQs, and institutional procurement</p></li><li><p>3–7 years of experience in B2B technical or solution sales</p></li><li><p>Prior experience in scientific equipment, industrial products, or services preferred</p></li><li><p>Bachelor’s degree in Science, Engineering, or Business (technical background is an advantage)</p></li><li><p>UAE driving license mandatory</p></li></ul><br><p><strong>Experience &amp; Qualification</strong></p><ul><li><p>3–7 years of experience in B2B technical or solution sales</p></li><li><p>Prior experience in scientific equipment, industrial products, or services preferred</p></li><li><p>Bachelor’s degree in Science, Engineering, or Business (technical background is an advantage) </p></li><li><p>UAE driving license mandatory </p></li></ul><br><p><strong>Compensation</strong></p><ul><li><p>Fixed salary + Performance-based incentives + Commission on achieving Target</p></li><li><p>30 Days Paid Leave after completing 1-year of Services</p></li><li><p>Gratuity</p></li><li><p>Travel &amp; communication allowance (as applicable)</p></li><li><p>Air Ticket to home Country after completing 2 years</p></li><li><p>Car Allowance + Car Maintenance Allowance</p></li><li><p>Health Insurance </p></li></ul><br><p><strong>Working Days: </strong>Monday to Saturday</p><p><strong>Reporting To:</strong> Sales Manager </p><p></p></section>

<p><strong>Job Overview</strong><br>The Repair Machine Champion (RMC) is responsible for coordinating and executing machine shop repairs for damaged, nonconforming, and rework components. The role provides end-to-end ownership across technical scope, supplier alignment, inspection requirements, documentation, and delivery follow-up to ensure safe, compliant, and timely repair execution. It contributes to improving repair turnaround, reducing OEM dependency, and enabling cost-effective recovery of assets to support operational continuity and cost savings.</p><br><p><strong>Responsibilities</strong></p><ul><li><p>Lead and coordinate the end-to-end repair process for damaged, nonconforming, and rework components, ensuring alignment with operational requirements.</p></li><li><p>Review engineering drawings, technical specifications, component condition, and historical repair data to define repair scopes, including methods, limits, and acceptance criteria.</p></li><li><p>Act as the primary interface with machine shop suppliers to communicate requirements, expectations, priorities, inspections, and delivery timelines.</p></li><li><p>Coordinate with R&M, Engineering, Quality Control, Operations, and Supply Chain to align repair execution, documentation, logistics, and system updates.</p></li><li><p>Ensure repaired components are inspected and validated against scope requirements, including dimensional, visual, and NDE inspections where applicable.</p></li><li><p>Maintain repair trackers, monitor progress, identify risks or delays, and provide status updates to stakeholders and leadership.</p></li><li><p>Support logistics coordination for movement of tools, components, and repaired items to meet operational needs.</p></li><li><p>Identify failure trends, supplier performance gaps, and improvement opportunities to enhance quality, cycle time, and cost efficiency.</p></li><li><p>Coordinate with global stakeholders to provide accurate repair data, cost impacts, and alignment with the Global Repair Catalog.</p></li><li><p>Collaborate with other Repair Machine Champions to share best practices and support development of repair capabilities.</p></li></ul><br><p><strong>Skills</strong></p><ul><li><p>Strong technical capability in repair assessment, scope definition, and machine shop repair methods.</p></li><li><p>Knowledge of machining processes, including turning, grinding, milling, welding, cladding, and surface restoration.</p></li><li><p>Ability to interpret engineering drawings, dimensional requirements, material specifications, and quality acceptance criteria.</p></li><li><p>Understanding of quality control, quality assurance, NCR management, inspection planning, and release requirements.</p></li><li><p>Supplier management, negotiation, follow-up, and cross-functional coordination skills.</p></li><li><p>Attention to quality, compliance, documentation accuracy, and traceability.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment with clear ownership and escalation discipline.</p></li><li><p>Strong problem-solving and decision-making skills with timely risk escalation.</p></li><li><p>Effective written and verbal communication with stakeholders at all levels.</p></li><li><p>Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and familiarity with ERP, NCR, and repair tracking tools.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering or equivalent.</p></li><li><p>5–8 years of experience in repair, manufacturing, machine shop operations, R&M, quality, or technical support within drilling tools or oilfield equipment.</p></li><li><p>Experience in drilling services, R&M, quality, manufacturing, or supplier repair management environments preferred.</p></li><li><p>Knowledge of inspection methods, including dimensional, visual, and NDE, and repair validation practices.</p></li><li><p>Experience with supplier qualification, performance monitoring, audits, and repair capability development preferred.</p></li><li><p>Awareness of ISO, API, engineering, quality, and HSE standards relevant to repair and manufacturing.</p></li></ul>

<p>Purpose:</p><ul><li><p>It is the responsibility of the HSE Advisor</p></li></ul><p>to ensure all Health, Safety &</p><p>Environment (HSE) requirements and</p><p>expectations are clearly integrated into</p><p>project activities—from construction</p><p>through to commissioning—ensuring</p><p>compliance with regulatory standards and</p><p>company policies.</p><p>Summary of the Job Role:</p><p>Responsible for overseeing, developing,</p><p>promoting, implementing, administering,</p><p>and maintaining the DOHI HSE Management</p><p>System based on the adaptation of</p><p>recognized HSE standards and best</p><p>practices.</p><p>The role includes:</p><ul><li><p>Advising the company on HSE compliance.</p></li><li><p>Interpreting the principles of 'duty of</p></li></ul><p>care' in the workplace.</p><ul><li><p>Facilitating safety consultations through</p></li></ul><p>Toolbox Talks (TBT).</p><ul><li><p>Guiding on applying general principles of</p></li></ul><p>prevention outlined in the HSE-MS.</p><ul><li><p>Communicating health and safety</p></li></ul><p>messages across the workforce.</p><br><ul><li><p>Monitoring site safety and conducting staff safety training.</p></li><li><p>Influencing and supporting line management in HSE leadership.</p></li><li><p>Initiating regular site inspections with workers' safety representatives.</p></li><li><p>Participating in HSE consultations to maximize effectiveness.</p></li><li><p>Monitoring accident and incident data internally.</p></li><li><p>Liaising with the Project Manager and Client on all HSE matters.</p></li><li><p>Conducting accident investigations and preparing detailed reports. Authorities:</p></li><li><p>Encourage safety awareness throughout project operations.</p></li><li><p>Liaise with the Project Manager and Client HSE Department on all HSE aspects of the contract.</p></li><li><p>Ensure the contract-specific HSE Plan is effectively communicated and implemented.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Key Outputs: The HSE Advisor is responsible for:</p></li><li><p>Identify potential site hazards and update the site-specific HSE Plan accordingly.</p></li><li><p>Maintain the HSE Management System and Project HSE Plan as living documents.</p></li><li><p>Initiate the HSE Case, defining its scope, cost, resources, interfaces, and responsibilities.</p></li><li><p>Act as the HSE liaison between departments and the Project Manager.</p></li><li><p>Promote proactive HSE management practices among staff and subcontractors.</p></li><li><p>Provide technical HSE input, including ALARP (As Low As Reasonably Practicable) and HEMP (Hazard and Effects Management Process).</p></li><li><p>Implement health and safety strategies tailored to operational risks.</p></li><li><p>Conduct risk assessments and develop operational procedures to mitigate hazards.</p></li><li><p>Lead site inspections ensuring safety policies and procedures are being followed.</p></li><li><p>Deliver in-house training sessions for management and workers on health and safety risks.</p></li><li><p>Keep records of inspections, incidents, and statistics; generate reports and recommendations.</p></li><li><p>Stay updated on health and safety legislation and best practices.</p></li><li><p>Develop and issue monthly reports, newsletters, and bulletins.</p></li><li><p>Manage and coordinate the safe disposal of hazardous and non-hazardous materials.</p></li><li><p>Provide advice on specialist areas such as fire safety, noise, machinery safeguarding, and occupational health.</p></li><li><p>Perform other related duties as assigned by the reporting manager.<br></p><ul><li><p>Qualifications:</p></li><li><p>Bachelor’s degree or diploma in Health & Safety or Environmental Studies (desirable)</p></li><li><p>NEBOSH Diploma in Occupational Health and Safety or equivalent (essential). Skills/Knowledge:</p></li><li><p>High standard of written and verbal communication</p></li><li><p>Ability to explain complex safety concepts clearly across different levels of the organization</p></li><li><p>Strong negotiating skills, with diplomacy and patience to influence management on safety compliance</p></li><li><p>Strong understanding of safety legislation and codes of practice</p></li><li><p>Analytical and investigative mindset for identifying risks and trends</p></li><li><p>Strong IT skills for preparing reports and analyzing data</p></li><li><p>Ability to engage with and lead teams effectively at all levels</p></li><li><p>Excellent organizational skills with the ability to prioritize workload and meet deadlines</p></li><li><p>Computer literate with working knowledge of Microsoft Office Suite (or equivalent) and project tools</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Overview: </strong></p><p>The Credit Controller manages collections and credit control for an assigned portfolio of corporate customer accounts, ensuring timely payments in line with agreed credit terms while maintaining strong, professional client relationships. This role serves as the key point of contact for resolving billing disputes and payment discrepancies, working closely with Sales and Traffic teams to reach amicable resolutions. The Credit Controller is also responsible for keeping customer accounts accurately reconciled in JDE, ensuring timely invoicing and statement submission, and actively reducing the company's Days Sales Outstanding through proactive account monitoring and follow-up.<br><br><strong>Key Responsibilities: </strong><br></p><ul><li><p>Build and maintain strong, professional relationships with key customers to support timely payments and resolve disputes amicably.• Act as a key contact for escalated customer account issues, ensuring timely payment while maintaining positive business relationships.</p></li><li><p>Investigate and resolve billing disputes or payment discrepancies with Customers, Traffic department and sales team.</p></li><li><p>Communicate effectively with customers regarding overdue invoices and payment arrangements where necessary.</p></li><li><p>Promote early dispute resolution mechanisms to avoid litigation.</p></li><li><p>Maintain accurate records of all customer interactions related to credit and collections.</p></li><li><p>Collect all debts due from assigned customers in time as per the agreed credit terms.</p></li><li><p>Ensure that the assigned customer accounts are maintained up to date, reconciled and tallied with customer’s ledger.</p></li><li><p>Ensure that invoices details of the payments received are collected from the customers and allocated correctly in JDE, so that a proper SOA of customers are available always.</p></li><li><p>Ensure timely submission of Invoices and statement of account to your corporate customers and maintain the proof of delivery.</p></li><li><p>Ensure that all invoices are generated and migrated to JDE correctly and in time. Conduct checks to ensure no items are left behind for invoicing.</p></li><li><p>Take all necessary steps to reduce DSO of the company by closely monitoring your customer accounts.</p></li><li><p>Ensure that the customers are contacted on a regular basis to follow up the collections and all the disputes and queries are resolved to the best interest of the company.</p></li><li><p>Report the details of defaulting customers to concerned Sales executive, Head of Corporate and Credit Controller on a regular basis and follow up the matter with customer.</p></li><li><p>Recommend for blocking of the customer accounts and pull back of vehicles to CC/HOC wherever needed.</p></li><li><p>Maintain a list of those customers for whom vehicle pull back advice is given to Sales Manager and follow up their action.</p></li><li><p>Provide accounts clearance for new lease orders and wherever a clearance cannot be given, refer the matter to Credit Controller.</p></li><li><p>Perform additional functions as directed or assumed on personal initiative</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Skills and Qualifications:</strong></p><ul><li><p>Master's degree in Finance, Accounting, Business, or related field.</p></li><li><p>Proven experience in credit control or a similar role.</p></li><li><p>Strong knowledge of credit management principles and practices.</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>Analytical mindset with attention to detail along with people management.</p></li><li><p>Proficient in the use of financial software and Microsoft Excel.</p></li><li><p>Familiarity with relevant laws and regulations governing credit control.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and articulate a multi-year technology vision and roadmap aligned with overarching business objectives, ensuring strategic investments drive measurable outcomes.</li><li>Lead the evaluation and adoption of emerging technologies, assessing their potential impact on competitive advantage and operational efficiency.</li><li>Oversee the technology portfolio, optimizing resource allocation, identifying redundancies, and ensuring alignment with strategic priorities.</li><li>Drive the creation and execution of technology governance frameworks, ensuring compliance, risk mitigation, and effective decision-making processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Experience</strong></p><ul><li><p>5–10 years of relevant experience in Management Consulting, Corporate Strategy, Strategic Planning, Business Transformation, or Internal Strategy roles.</p></li><li><p>Prior experience working with executive leadership teams and senior stakeholders.</p></li><li><p>Experience in preparing executive reports, board presentations, and management dashboards.</p></li><li><p>Consulting experience with leading consulting firms or large enterprise strategy functions is highly preferred.</p></li></ul><p><strong>Required Skills</strong></p><ul><li><p>Strong management reporting and executive communication skills.</p></li><li><p>Exceptional PowerPoint and presentation development capabilities.</p></li><li><p>Advanced analytical and problem-solving skills.</p></li><li><p>Strong data structuring, interpretation, and storytelling abilities.</p></li><li><p>Experience in KPI tracking, performance management, and strategic reporting.</p></li><li><p>Excellent stakeholder management and communication skills.</p></li><li><p>Advanced proficiency in Microsoft PowerPoint, Excel, and reporting tools.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Experience in financial services, banking, or large enterprise environments.</p></li><li><p>Exposure to strategic planning and business transformation initiatives.</p></li><li><p>Knowledge of performance management frameworks and executive reporting best practices.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strategic Thinking</p></li><li><p>Business Acumen</p></li><li><p>Executive Presence</p></li><li><p>Analytical Mindset</p></li><li><p>Structured Problem Solving</p></li><li><p>Attention to Detail</p></li><li><p>Stakeholder Management</p></li></ul></li></ul><p></p></section>

<p>Male Middle School Vice Principal Abu Dhabi, United Arab Emirates Start Date: Aug 2026 An exceptional opportunity has arisen for an experienced and visionary Male Middle School Vice Principal to join a leading American Curriculum School in Abu Dhabi. We are seeking an outstanding educational leader with a proven record of driving academic excellence, developing high-performing teams, and fostering a positive school culture. This role is ideally suited to an accomplished Vice Principal or Assistant Principal who has successfully worked within accredited American curriculum schools, particularly in the UAE or wider GCC region. About the School: Our client is a well-established, accredited American international school committed to delivering a rigorous, student-centred education that prepares learners for success in higher education and beyond. The school prides itself on high academic standards, innovation in teaching and learning, and a strong commitment to student wellbeing. The successful candidate will play a pivotal role in supporting the Principal in leading the Middle School, ensuring excellence across teaching, learning, student achievement, staff development, and pastoral care. Key Responsibilities: • Support the strategic leadership and daily management of the Middle School. • Lead and develop outstanding teaching and learning practices across the division. • Promote a culture of academic excellence, student wellbeing and continuous improvement. • Coach, mentor and evaluate teaching staff to enhance instructional effectiveness. • Drive curriculum implementation in line with accredited American education standards. • Analyse student achievement data to improve academic outcomes. • Foster strong partnerships with parents, staff and the wider school community. • Support accreditation processes and school improvement initiatives. • Promote a safe, inclusive and positive learning environment. Salary & Benefits: The successful candidate will receive a highly competitive international package including: • Tax-free salary: AED 22,000–25,000 per month (negotiable for exceptional candidates) • Housing Allowance: AED 70,000–75,000 per annum • Annual Economy Airfare to home country for the employee • Tuition Benefits: o 100% tuition fee discount for the first child o 50% tuition fee discount for the second child • Professional development opportunities • The opportunity to join one of Abu Dhabi's respected American international schools About Abu Dhabi: Abu Dhabi offers an exceptional lifestyle, combining world-class infrastructure, outstanding healthcare, excellent international schools, a vibrant multicultural community, and year-round sunshine. It is consistently recognised as one of the safest and most desirable destinations for international educators.</p><p>Candidate Requirements: Applicants must meet the following essential criteria: • Master's Degree in Educational Leadership (QFE Level 9 or equivalent). • Minimum 5 years' successful Middle School teaching experience. • Minimum 5 years' senior leadership experience within a school environment. • Demonstrated success leading an accredited American curriculum school for at least 3–5 years. • Strong knowledge of American curriculum standards, accreditation requirements and school improvement planning. • Outstanding instructional leadership and staff development experience. • Excellent interpersonal, organisational and communication skills. Preferred Candidate Profile Preference will be given to candidates who: • Have significant leadership experience in highly regarded American international schools within Abu Dhabi, Dubai or the wider GCC region. • Have an established reputation for delivering outstanding academic and operational leadership. • Are available to commence employment in Fall 2026.</p>

<p>Male Middle School Vice Principal Abu Dhabi, United Arab Emirates Start Date: Aug 2026 An exceptional opportunity has arisen for an experienced and visionary Male Middle School Vice Principal to join a leading American Curriculum School in Abu Dhabi. We are seeking an outstanding educational leader with a proven record of driving academic excellence, developing high-performing teams, and fostering a positive school culture. This role is ideally suited to an accomplished Vice Principal or Assistant Principal who has successfully worked within accredited American curriculum schools, particularly in the UAE or wider GCC region. About the School: Our client is a well-established, accredited American international school committed to delivering a rigorous, student-centred education that prepares learners for success in higher education and beyond. The school prides itself on high academic standards, innovation in teaching and learning, and a strong commitment to student wellbeing. The successful candidate will play a pivotal role in supporting the Principal in leading the Middle School, ensuring excellence across teaching, learning, student achievement, staff development, and pastoral care. Key Responsibilities: • Support the strategic leadership and daily management of the Middle School. • Lead and develop outstanding teaching and learning practices across the division. • Promote a culture of academic excellence, student wellbeing and continuous improvement. • Coach, mentor and evaluate teaching staff to enhance instructional effectiveness. • Drive curriculum implementation in line with accredited American education standards. • Analyse student achievement data to improve academic outcomes. • Foster strong partnerships with parents, staff and the wider school community. • Support accreditation processes and school improvement initiatives. • Promote a safe, inclusive and positive learning environment. Salary & Benefits: The successful candidate will receive a highly competitive international package including: • Tax-free salary: AED 22,000–25,000 per month (negotiable for exceptional candidates) • Housing Allowance: AED 70,000–75,000 per annum • Annual Economy Airfare to home country for the employee • Tuition Benefits: o 100% tuition fee discount for the first child o 50% tuition fee discount for the second child • Professional development opportunities • The opportunity to join one of Abu Dhabi's respected American international schools About Abu Dhabi: Abu Dhabi offers an exceptional lifestyle, combining world-class infrastructure, outstanding healthcare, excellent international schools, a vibrant multicultural community, and year-round sunshine. It is consistently recognised as one of the safest and most desirable destinations for international educators.</p><p>Candidate Requirements: Applicants must meet the following essential criteria: • Master's Degree in Educational Leadership (QFE Level 9 or equivalent). • Minimum 5 years' successful Middle School teaching experience. • Minimum 5 years' senior leadership experience within a school environment. • Demonstrated success leading an accredited American curriculum school for at least 3–5 years. • Strong knowledge of American curriculum standards, accreditation requirements and school improvement planning. • Outstanding instructional leadership and staff development experience. • Excellent interpersonal, organisational and communication skills. Preferred Candidate Profile Preference will be given to candidates who: • Have significant leadership experience in highly regarded American international schools within Abu Dhabi, Dubai or the wider GCC region. • Have an established reputation for delivering outstanding academic and operational leadership. • Are available to commence employment in Fall 2026.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible to provide a range of duties related to the overall patient experience.</p><ul><li><p>Managing Patient Experience</p></li><li><p>Operational Management</p></li><li><p>Compliance with Regulations</p></li><li><p>Staff Supervision and Training</p></li><li><p>Scheduling and Workflow Optimisation</p></li><li><p>Patient Safety and Care</p></li><li><p>Performance Metrics and Reporting</p></li></ul><p>Risk Management and Incident Reporting</p><p><strong>Responsibilities</strong></p><ul><li><p>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.</p></li><li><p>Provide hospital information and answer patient queries.</p></li><li><p>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Manage complaints register, ensuring key stakeholders are updated in order to do a root cause analysis and look at process improvements.</p></li><li><p>Manage VIP patients accordingly.</p></li><li><p>Ensure patients have an overall good patient experience.</p></li><li><p>Liaison between departments when required.</p></li><li><p>Manage the reception and waiting areas.</p></li><li><p>Handles telephone enquiries and directs queries accordingly.</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.</p></li><li><p>Support marketing events, being a point of contact for potential new patients.</p></li><li><p>Supporting corporate patient experience initiatives.</p></li><li><p>Working closely with the Quality Department and provide applicable data for KPIs.</p></li><li><p>Assist the Medical Director with patient communication related to clinical complaints and ensure minutes of meetings are completed.</p></li><li><p>Ensure Patient Experience Committee meetings are held, as per the complaints management policy.</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Orientate new joiners and sign of probation periods.</p></li><li><p>Ensure professional conduct and discipline within the team is followed.</p></li><li><p>Provide support in the recruitment and selection process of team members.</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.</p></li><li><p>Support staff engagement initiatives.</p></li><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.</p></li><li><p>Complete yearly appraisals and coach &amp; developing the team.</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.</p></li><li><p>Complaint management &amp; process improvements linked to overall patient experience.</p></li><li><p>Participates in Hospital training programs.</p></li><li><p>To create and continuously maintain an enabling environment where people can develop and grow.&nbsp;</p></li><li><p>To ensure that performance management contracts are in place for the team.</p></li><li><p>Conduct and document bi-annual performance conversations&nbsp; .</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.</p></li><li><p>Monitor the quality of onboarding for new employees;&nbsp;new employees are orientated and probation periods are signed off&nbsp; .</p></li><li><p>Maintain professional conduct and discipline within the team.</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.</p></li></ul><p>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</p><p></p></section>