Database Developer Jobs - Dubai UAE

Job Summary<br><br>The Talent Acquisition Partner, MENA – Emiratisation, plays a pivotal role in enabling Standard Chartered’s growth ambitions by delivering high-quality, inclusive and commercially focused hiring outcomes across assigned businesses. The role partners closely with business leaders, HR stakeholders and specialist teams to shape demand, build targeted sourcing strategies and manage the end-to-end recruitment process for internal, external, local and cross-border hires. A core priority is to actively support Emiratisation across all businesses by strengthening UAE National talent pipelines, improving hiring readiness, accelerating selection decisions and ensuring fair, transparent and merit-based consideration of local talent in line with business priorities, local market requirements and the Bank’s values.<br><br>Key Responsibilities<br><br> The Talent Acquisition Partner - Emiratisation will deliver a trusted, consultative recruitment service that helps businesses attract, select and onboard the right talent at pace while strengthening the Bank’s local workforce strategy. The role will be accountable for creating business-aligned hiring plans, improving candidate and stakeholder experience, managing risk and control requirements, and embedding Emiratisation as a consistent consideration across workforce planning, sourcing, assessment, offer management and onboarding.<br><br>Strategic Talent Advisory<br><br> Build trusted relationships with business and HR stakeholders to understand workforce plans, hiring demand, critical capability gaps and local talent priorities. Translate business strategy into practical resourcing plans that balance speed, quality, cost, internal mobility, market intelligence and Emiratisation outcomes.<br><br>Hiring Delivery and Business Partnership<br><br> Lead effective Resourcing Strategy Meetings with hiring managers to clarify role requirements, success criteria, assessment approach, market constraints and target timelines. Develop compelling, inclusive sourcing strategies across internal mobility, direct sourcing, referrals, talent communities, agencies and other approved channels, with targeted plans for UAE National talent where relevant. Manage each requisition end to end, ensuring timely candidate shortlists, interview coordination, stakeholder updates, feedback discipline, offer management and onboarding handover. Challenge and advise hiring managers constructively on role design, selection criteria, market availability, compensation positioning and decision-making pace to improve hiring outcomes. Represent the Bank as a strong employer brand ambassador, ensuring every candidate interaction is professional, inclusive, timely and aligned to Standard Chartered’s values. Work with HR and Reward partners to shape competitive and appropriate offer recommendations, supporting candidate conversion while maintaining governance and internal equity.<br><br>Emiratisation and Local Talent Impact<br><br> Actively support Emiratisation priorities across all businesses by building strong UAE National talent pipelines, improving market mapping and increasing visibility of local talent for current and future roles. Partner with business leaders and HR stakeholders to identify roles suitable for UAE National hiring, ringfenced opportunities, development pathways and accelerated hiring actions where appropriate. Ensure fair, consistent and merit-based consideration of UAE National candidates while helping hiring managers assess transferable skills, potential and trainability alongside role-specific requirements. Track Emiratisation hiring progress, risks, dependencies and bottlenecks, escalating decisions or interventions needed to maintain momentum and protect committed outcomes.<br><br>Processes, Systems and Continuous Improvement<br><br> Use recruitment systems accurately and consistently to maintain audit-ready requisition, candidate, approval and offer records. Analyse dashboards, reports and hiring MI to monitor funnel health, channel effectiveness, time-to-fill, candidate conversion, diversity indicators and Emiratisation progress. Identify and implement improvements that simplify hiring, reduce delays, improve candidate quality and strengthen stakeholder accountability. Collaborate with country, regional and offshore resourcing colleagues to ensure consistent service delivery, clear hand-offs and shared ownership of hiring outcomes.<br><br>Risk, Governance and Conduct<br><br> Ensure recruitment activity is delivered in line with applicable policies, approvals, screening standards, conduct expectations and local regulatory requirements. Maintain strong control discipline across requisition approvals, candidate selection, interview feedback, offer approvals, vendor engagement and documentation. Proactively identify hiring risks, process gaps and decision delays, escalating early with clear options and recommended actions. Support a culture of fair hiring, inclusion and transparency by ensuring decisions are evidence-based, consistently documented and aligned to the Bank’s values and Code of Conduct. Deliver reporting and metrics to agreed standards, enabling effective business reviews, risk oversight and Emiratisation governance.<br><br>Stakeholder Engagement<br><br> Build credible, collaborative relationships with business heads, hiring managers, HR partners, Reward, Screening, Onboarding, legal and compliance stakeholders, vendors and candidates to deliver seamless hiring outcomes. Create strong alignment across stakeholders on Emiratisation priorities, hiring commitments, candidate readiness and decision timelines.<br><br>Skills And Experience<br><br>Must-have Skills<br><br> Candidate Screening Candidate Sourcing Effective Communication<br><br>Other Skills<br><br> HR: Policy, Standards & Procedures Brand Management Human Resources Consulting Staffing, Hiring and Selection<br><br>Motivations<br><br> A candidate that thrives in a fast-paced environment A candidate that is passionate about Emiratisation A candidate wanting to build a collaborative career in Human Resources<br><br>Qualifications<br><br> Recruitment project management, ideally within a complex, regulated and matrixed organisation. Demonstrated ability to partner with senior stakeholders, challenge constructively and influence hiring decisions using market insight, data and sound judgement. Experience developing sourcing strategies, managing multiple recruitment channels and delivering against hiring targets across varied functions and levels. Good understanding of UAE talent market dynamics, Emiratisation priorities and approaches to building sustainable UAE National talent pipelines. Strong candidate management, offer management and stakeholder communication skills, with the ability to create a positive and inclusive candidate experience. Experience of sourcing, engaging and ultimately hiring UAE Nationals. Comfortable working with high volumes, specialist roles and competing priorities while maintaining quality, pace and control discipline. Strong experience in Talent Acquisition, Resourcing, HR delivery or Able to use recruitment systems, dashboards and MI to manage delivery, identify risks and support continuous improvement. Experience hiring across banking, financial services, technology, wealth management, operations or corporate functions would be advantageous. Relevant HR, recruitment or talent qualifications would be beneficial. Arabic language skills highly desirable. English essential, Arabic preferred<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Us<br><br>We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.<br><br>As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.<br><br>About GSS<br><br>As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.<br><br>About The Role<br><br>Purpose of the role:<br><br>Provide engineering support to project teams by assisting with technical analyses, documentation, and reporting activities while developing practical expertise in offshore structures and ship design. This role contributes to project delivery through the application of fundamental engineering principles, use of engineering software tools, and effective collaboration with senior engineers and multidisciplinary teams.<br><br>Roles And Responsibilities<br><br>DNV Emirati Development Programme (EDP)<br><br>DNV Emirati Development Programme (EDP), a 12-month structured Graduate Programme designed to attract, develop, and empower Emirati university graduates through hands-on experience, professional development, mentorship, and career growth opportunities. The Programme provides graduates with exposure to both technical and corporate functions, preparing future Emirati professionals to contribute to a safer, smarter, and more sustainable future.<br><br>What we offer<br><br>Why Join DNV?<br><br>Be part of a global company with more than 160 years of industry heritage Work within an international and collaborative environment Develop technical, communication, analytical, and leadership skills Gain exposure to real operational and consulting environments Build a meaningful long-term career with growth opportunities Programme Highlights Structured learning and development journey Mentorship and coaching from experienced professionals Cross-functional rotations across business areas Hands-on project and field exposure Technical and professional training Exposure to international standards and global operations<br><br>DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.<br><br>Qualifications<br><br>About you<br><br>UAE Nationals with Family Book Fresh graduates and early-career professionals (0-2 years of experience) with a bachelor’s degree in engineering disciplines such as Civil, Mechanical, Naval Architecture, Maritime, IT, Finance, or other related fields are encouraged to apply. Assist senior engineers in conducting technical analyses and preparing engineering calculations for offshore structures and marine systems. Support the development of engineering reports, design documentation, and technical deliverables in accordance with project requirements and industry standards. Apply fundamental engineering principles, including strength of materials, structural stability, hydrodynamics, and finite element analysis (FEA), to support design and assessment activities. Utilize engineering software tools to perform modeling, analysis, and verification tasks for offshore and ship design projects. Prepare technical presentations, data summaries, and project documentation using Microsoft Office applications, improving communication of engineering findings. Collaborate with multidisciplinary teams to support project execution, ensuring timely completion of assigned tasks and deliverables. Assist in reviewing design calculations, drawings, and technical specifications to ensure accuracy and compliance with project objectives. Contributed to offshore structure and vessel design studies by analyzing structural performance, loading conditions, and operational requirements. Maintained organized project records and documentation, supporting efficient project tracking and knowledge management.<br><br>Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Additional Information<br><br>Job Number 26119798<br><br>Job Category Reservations<br><br>Location King Salman Bin Abdulaziz Al Saud Street , Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description<br><br>Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.<br><br>The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree , Angsana , Cassia , Dhawa and Laguna , and the highly anticipated new brands of Homm , Garrya , Folio, and two new Banyan Tree brand extensions - Escape and Veya .<br><br>Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.<br><br>Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.<br><br>Job Description<br><br>Role Overview<br><br>As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience. You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand.<br><br>You will handle check-in, check-out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail.<br><br>Key Responsibilities<br><br>Guest Arrival & Departure<br><br>Welcome guests warmly upon arrival and ensure a smooth check-in experience. Process check-ins and check-outs accurately using the hotel PMS system. Escort or direct guests to rooms/resort areas where required. Ensure all departure formalities are handled efficiently and professionally.<br><br>Guest Experience & Relations<br><br>Act as a key point of contact for guest enquiries and requests. Provide personalised information about resort facilities, services, and local area. Handle guest feedback and complaints with professionalism and care, escalating where necessary. Anticipate guest needs to enhance the overall stay experience.<br><br>Front Office Operations<br><br>Manage room allocations in coordination with Housekeeping and Reservations. Ensure accurate and up-to-date guest records in the system. Handle cash, billing, and payment transactions accurately. Support daily front office reporting and handovers.<br><br>Communication & Coordination<br><br>Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless guest service. Communicate guest preferences, special requests, and VIP requirements effectively. Support smooth flow of operations during peak check-in/check-out periods.<br><br>Service Excellence<br><br>Deliver service that reflects Banyan Tree’s luxury and personalised hospitality standards. Maintain a calm, polished, and professional presence at all times. Ensure consistency in service delivery across all guest touchpoints.<br><br>Health, Safety & Compliance<br><br>Follow all front office procedures, safety protocols, and data privacy standards. Ensure proper handling of guest information and payments. Comply with all brand and operational SOPs.<br><br>Qualifications<br><br>Qualifications & Experience<br><br>Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred. Strong knowledge of front office operations and guest service standards. Experience with hotel PMS systems (Opera or similar) is an advantage. Excellent spoken English; additional languages are beneficial.<br><br>Competencies<br><br>Strong guest-centric mindset Excellent communication and interpersonal skills Professional presentation and grooming Ability to multitask in a fast-paced environment Strong attention to detail Calm and composed under pressure Problem-solving and decision-making ability Team collaboration<br><br>Additional Information<br><br>Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.

Independent Food Company is home to some of the region's most recognised hospitality concepts, including SALT, Somewhere, Parker's, Shalwa, Somewhere, and Public. We are a fast-growing organisation with an expanding portfolio of concepts, an active acquisition strategy, and ambitious plans for growth across new and existing markets. As we scale, the quality of our people remains central to everything we build. That is where you come in.<br>Role Purpose The Talent Acquisition Lead is responsible for driving end-to-end hiring activities across the organization's operations and corporate functions. They manage mass recruitment and urgent hiring needs, lead creative and high-volume sourcing initiatives including open day recruitment events, and build recruitment dashboards and metrics to track performance, working closely with the Head of Talent Acquisition on wider TA projects.<br>Key Responsibilities Lead the end-to-end recruitment cycle for F&B & Corporate function roles across all levels, from sourcing to offer stage Manage mass recruitment campaigns and urgent/high-volume hiring needs for new store openings and seasonal peaks Own day-to-day recruitment activities for the TA team, ensuring timely fulfilment of vacancies against agreed SLAs and time-to-fill targets Plan and run open day recruitment events and walk-in interview drives to attract high volumes of qualified candidates Develop and execute creative, out-of-the-box sourcing strategies (social media campaigns, employer branding activations, community and campus partnerships) to build a strong hospitality and F&B talent pipeline Build and maintain recruitment dashboards and metrics (time-to-fill, cost-per-hire, source of hire, offer acceptance rate, pipeline conversion) to track performance and share insights with stakeholders Partner closely with the Head of Talent Acquisition on strategic TA projects, employer branding initiatives, and process improvement plans Travel abroad and across sites, stores, and restaurants as needed to support on-ground hiring events, interviews, and hiring manager coordination in different countries/regions Build and maintain a strong pipeline of qualified candidates for critical and recurring hospitality/F&B roles to reduce time-to-fill Partner with hiring managers and operations teams to understand manpower needs and translate them into effective recruitment plans Manage relationships with recruitment agencies, job boards, universities, and hospitality institutes to diversify sourcing channels Ensure a positive candidate experience throughout the recruitment journey, from first contact to onboarding handover Track and report on recruitment KPIs, providing regular updates and insights to the Head of Talent Acquisition Stay current on hospitality and F&B labor market trends, salary benchmarks, and competitor hiring practices to keep sourcing strategies competitive<br>Qualifications Bachelor's Degree in Human Resources, Business Administration, or equivalent5-8 years of experience in Talent Acquisition/Recruitment, with a significant portion within hospitality, restaurants, or F&B operations Proven experience managing mass recruitment and urgent/high-volume hiring needs Track record of planning and running open day recruitment events Strong knowledge of recruitment metrics, dashboards, and reporting tools Fluency in English is a must; Arabic language is a plus Proficiency in MS Office and applicant tracking systems (ATS) Willingness and flexibility to travel as required<br>Additional Insights for the TA Lead Role This role suits a candidate who is comfortable operating in a fast-paced, high-volume hiring environment typical of hospitality and F&B operations, where urgency and adaptability are critical Strong stakeholder management skills are essential, as the role interfaces regularly with operations leaders, hiring managers, and the Head of Talent Acquisition Familiarity with applicant tracking systems (ATS) and data visualization tools (Excel, Power BI, or similar) supports the dashboard and metrics component of the role Regional or on-site travel should be expected, particularly around new openings, open day events, and peak hiring periods Creativity in sourcing and employer branding is increasingly important in hospitality recruitment, where competition for frontline and skilled talent is high

Job description:<br><br>Job Purpose CL BD Manager will be responsible for driving the growth of our contract logistics business within Middle East Region. Primarily involved in direct contact with customers/clients & CEVA network to acquire new business or develop existing business to ensure sales targets are met and in line with our Go to Market Strategy. CL BD Manager will be tasked with identifying and pursuing new business opportunities, building and maintaining relationships with key clients, and collaborating with our CEVA CL BD Sector Heads to develop that drive business growth and identify potential opportunities and build and RFQ agenda of the Region. The CL BDM will need to maintain an active new business prospect listing to approach and present CEVA. Undertake new business sales calls to win new business The person will have a strong track record in sales and business development, with a deep understanding of the contract logistics industry. Key Accountabilities Gains new business to achieve the set target, Develop and execute business development strategies that drive revenue growth and market share expansion within ME. Ensures regular and constant business sales calls and visits in accordance with set activity KPI’s, plans and reports them to the CL BD Head . Pursue sales leads and do opportunity assessment to be aligned with our GTMs and ensures that all sales leads are actioned and responded to in a timely manner . Identify and pursue new business opportunities in key verticals and industries, including, technology, Automotive and retail& consumer goods (incl E-comm) Ensures that proposals are prepared and presented in a professional manner. Ensure that monthly reporting is finalized by month end and updates C-View. Undertake sales presentations to customers and business communities to present CEVA and its products and services. Develop a new business prospect listing to ensure that future new business development is planned in advance. Generate and distribute specific reports as required in alignment with the position. Maintain close working relationships with the Customer Service, Operations and Contract Logistics team. Work with the pricing team to ensure new business / RFQ wins after reviewing the solution and discuss and understand each and every part of it to be represented to the Customers. Participate in industry events and conferences to build brand awareness and promote our contract logistics services. Required Education & Experience Bachelor's degree in business administration, logistics, supply chain management, or related field 10+ years of experience in sales and business development or related to the Contract Logistics activities, with a proven track record of success in the contract logistics industry · Required Skills Good understanding of CL customer and market dynamics and requirements. Knowledge of contracting, negotiating. Makes customers and their needs a primary focus of one's actions; develop and sustain productive relationships. Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance. Develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts. Excellent communication skills, with the ability to effectively communicate complex information to internal and external stakeholders Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions Ability to travel, both domestically and internationally Strong knowledge of the contract logistics industry, including industry trends, best practices, and regulatory requirements Well organized, flexible and able to work with across various functions and able to communicate at all levels in the organization As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as Linked In or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others. Check out more about CFI here.<br>CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Description:The Head of Growth is responsible for scaling acquisition, activation, engagement, and revenue across all CFI markets. This role oversees the full growth ecosystem across web, mobile, performance marketing, product growth, SEO, ASO, and lifecycle marketing. The position balances multi-channel growth efforts, ensuring that no single channel dominates the strategy.<br>Main tasks and responsibilities<br>Growth Strategy Develop a unified growth strategy across web and mobile funnels, ensuring balanced investment and performance Align growth initiatives with CFI’s global expansion goals and product roadmap Adapt strategies based on market dynamics, regulatory environments, and customer behavior Multi-Channel Customer Acquisition Own acquisition across performance marketing, paid search, paid social, display, influencers, SEO, and ASOBuild data-driven workflows that optimize conversions throughout the lead journey Ensure mobile app acquisition complements web acquisition, supporting a unified funnel Drive App Store Optimization efforts to grow organic mobile installs without overshadowing broader acquisition goals Web and Mobile Product-Led Growth Improve onboarding flows across web and mobile, including registration, KYC, first deposit, and first trade Partner with product teams to optimize conversion funnels and user experience Implement A/B tests to reduce friction and improve activation metrics Ensure cross-device consistency to support seamless user journeys Marketing Automation and Lifecycle Own marketing automation systems powering onboarding, activation, re-engagement, and retention Build automated workflows across email, Whats App, SMS, push notifications, and in-app messaging Work with CRM and data teams to develop segmentation models and personalized journeys Implement behavior based triggers for onboarding, inactivity, education, and cross-selling Retention, Engagement, and Monetization Create lifecycle and re-engagement strategies across email, push, Whats App, and in-app communication Develop segmentation frameworks to personalize messaging for different trader profiles Build win-back programs and engagement loops that increase trading frequency and lifetime value Analytics, Attribution, and Experimentation Own the attribution framework across mobile and web, ensuring full visibility from lead to active trader Use MMPs, analytics dashboards, and product signals to optimize performance Monitor KPIs such as CPL, CPI, CPA, verification rate, deposit rate, active traders, LTV, churn, and ROIProvide structured insights and recommendations to leadership through reporting and dashboards Cross-Functional Collaboration Work closely with product, marketing, compliance, country teams, and creative teams to ensure consistent execution Adapt growth initiatives to regional market nuances and regulatory contexts Ensure all growth activities align with brand, compliance, and product strategies<br>Education and Experience7 plus years in growth, performance marketing, product growth, or fintech marketing Proven success scaling acquisition and retention across web, mobile, SEO, ASO, and multi-channel funnels Experience in multi-market environments, ideally within fintech or trading Strong analytical skills in funnel optimization, forecasting, attribution, and experimentation Deep understanding of performance marketing, plus solid knowledge of mobile app marketing and ASOAbility to manage multiple growth levers without over-indexing on one channel Strong leadership, communication, and cross-functional collaboration skills<br>Why join CFI?· We’re a fast-growing, multinational company· Competitive salaries and benefits· Work and learn with industry professions· Supportive and collaborative environment· Unlimited opportunities for growth and development

About MoEngage:MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC Market Scape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.<br>About the role We are looking for a driven Account Executive to join MoEngage's growing sales team. You will own new business development, build strong executive relationships and consistently exceed targets, bringing 5-10 years of Saa S or Mar Tech sales experience and a passion for technology to help innovative brands transform their customer engagement. If you thrive in a fast-paced, high-growth environment, this role is for you!<br>Roles & Responsibilities A proven hunter who consistently exceeds sales targets. A passion for technology and all things digital.5-10 years sales experience in marketing technology, Saa S, Digital Marketing or AdTech. An entrepreneurial spirit with deep understanding of a consultative sales approach. The ability to collaborate and build strong relationships with customers, especially at the executive level. Ability to network and build strong relationships. Proven success navigating large organizations and ability to quickly identify the decision makers and decision making process for Saa S investments. Requirements Handling overall responsibility of managing new business development, hitting and exceeding sales targets in assigned regions. Keep up to date and establish deep knowledge of MoEngage's solutions and products. Keep track of opportunities in Salesforce and provide accurate forecasts of opportunities.<br>At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law. It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges. Why Join Us! At MoEngage, we are passionate about our team and technology - see below to know more about us. Life@MoEngageTech@MoEngageScale @MoEngageWe handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

<ul><li><p>Supervise and coordinate MEP engineering and installation activities throughout the project lifecycle.</p></li><li><p>Review project specifications, drawings, BOQs, contract documents, and technical requirements to ensure compliance with project objectives.</p></li><li><p>Coordinate mechanical, electrical, HVAC, plumbing, firefighting, fire alarm, ELV, BMS, and other MEP systems.</p></li><li><p>Review MEP shop drawings, design calculations, material submittals, method statements, and technical submissions.</p></li><li><p>Ensure MEP installations are executed in accordance with approved drawings, specifications, method statements, and applicable standards.</p></li><li><p>Coordinate with civil, structural, architectural, BIM, and other engineering teams to resolve design interfaces and avoid clashes.</p></li><li><p>Participate in design coordination and constructability reviews and identify potential issues before site execution.</p></li><li><p>Coordinate with consultants, clients, subcontractors, suppliers, and site teams on technical and engineering matters.</p></li><li><p>Monitor site installation activities and verify that works are progressing according to approved schedules and project requirements.</p></li><li><p>Inspect MEP installations and ensure proper workmanship, equipment installation, routing, supports, access, and clearances.</p></li><li><p>Coordinate with QA/QC teams for inspections, testing, documentation, and closure of NCRs and site observations.</p></li><li><p>Review technical queries, RFIs, design changes, and site issues and coordinate timely resolution.</p></li><li><p>Coordinate procurement and technical evaluation of MEP equipment and materials.</p></li><li><p>Review vendor drawings, technical data sheets, equipment schedules, and compliance documentation.</p></li><li><p>Monitor material availability and ensure MEP materials and equipment are delivered in line with construction requirements.</p></li><li><p>Coordinate testing and commissioning activities for HVAC, electrical, plumbing, firefighting, fire alarm, ELV, BMS, and associated systems.</p></li><li><p>Review testing and commissioning procedures, test reports, balancing reports, and performance results.</p></li><li><p>Coordinate with relevant UAE authorities and utility providers for inspections, approvals, testing, and connections where applicable.</p></li><li><p>Ensure MEP works comply with relevant UAE codes, authority requirements, project specifications, and international standards.</p></li><li><p>Monitor project progress and provide regular updates on MEP activities, technical issues, risks, and required actions.</p></li><li><p>Assist the Project Manager in planning manpower, materials, equipment, and subcontractor requirements.</p></li><li><p>Support preparation and review of MEP progress reports, schedules, technical reports, and project documentation.</p></li><li><p>Monitor subcontractor performance and ensure compliance with approved designs, quality standards, HSE requirements, and project schedules.</p></li><li><p>Ensure proper implementation of HSE requirements, risk assessments, permit-to-work procedures, and safe working practices.</p></li><li><p>Participate in snagging, rectification, final inspections, testing, commissioning, and handover activities.</p></li><li><p>Review and ensure completion of as-built drawings, O&M manuals, warranties, test certificates, and other handover documents.</p></li><li><p>Provide technical guidance and mentoring to engineers, supervisors, and site teams.</p></li><li><p>Identify opportunities for value engineering, energy efficiency, cost optimization, and improved construction methods.</p></li><li><p>Maintain accurate engineering records and ensure proper document control throughout the project.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong knowledge of MEP design, installation, testing, and commissioning.</p></li><li><p>Good understanding of HVAC, electrical, plumbing, drainage, firefighting, fire alarm, ELV, and BMS systems.</p></li><li><p>Ability to read and interpret MEP drawings, schematics, specifications, BOQs, and technical documentation.</p></li><li><p>Strong multidisciplinary coordination and clash-resolution skills.</p></li><li><p>Knowledge of BIM coordination and MEP design coordination processes.</p></li><li><p>Good understanding of UAE authority requirements and MEP standards.</p></li><li><p>Strong knowledge of QA/QC procedures and HSE requirements.</p></li><li><p>Good project planning, site supervision, and subcontractor coordination skills.</p></li><li><p>Strong technical problem-solving and analytical abilities.</p></li><li><p>Excellent communication and stakeholder-management skills.</p></li><li><p>Proficiency in AutoCAD, MS Office, and relevant MEP engineering software.</p></li><li><p>Familiarity with Primavera P6/MS Project will be an advantage.</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor’s degree in <strong>Mechanical Engineering, Electrical Engineering, MEP Engineering, or a related discipline</strong>.</p></li><li><p><strong>8–12 years of relevant MEP engineering experience</strong>, preferably in large-scale building, infrastructure, commercial, residential, hospitality, industrial, or EPC projects.</p></li><li><p>Strong experience in MEP installation, coordination, testing, and commissioning.</p></li><li><p>Experience managing MEP subcontractors, consultants, vendors, and multidisciplinary project teams.</p></li><li><p>UAE/GCC experience is highly preferred.</p></li><li><p>Experience working on projects in <strong>Dubai and Abu Dhabi</strong> and familiarity with local authority requirements will be an advantage.</p></li><li><p>Professional engineering certification or relevant MEP certification will be an added advantage.</p></li></ul><p>Key Performance Areas</p><ul><li><p>Timely execution of MEP engineering and installation activities.</p></li><li><p>Compliance with approved designs, specifications, and authority requirements.</p></li><li><p>Quality of MEP installations and timely closure of defects/NCRs.</p></li><li><p>Effective multidisciplinary coordination and clash resolution.</p></li><li><p>Successful testing and commissioning of MEP systems.</p></li><li><p>Efficient management of materials, subcontractors, and site resources.</p></li><li><p>Compliance with HSE requirements.</p></li><li><p>Successful completion and handover of MEP works.</p></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.<br><br>She will pick the best candidates from Jack's network.<br><br>The next step is to speak to Jack.<br><br>Job Title<br><br>Marketing Lead - UAE<br><br>Salary<br><br>Not Disclosed<br><br>Company Description<br><br>Osome is a $63M Series B Singapore-founded fintech on a mission to automate the back office for entrepreneurs globally. Combining a powerful Saa S platform with expert human support, Osome helps over 13,000 businesses manage their incorporation, accounting, and bookkeeping, allowing founders to focus on growth rather than administrative burdens.<br><br>Job Description<br><br>As the Marketing Lead for the UAE, you will be the primary engine for Osome’s regional growth. You will own the entire marketing funnel from lead generation to client retention, managing the regional P&L and optimizing CAC. This high-autonomy role requires a full-stack marketer who can bridge high-level strategy with hands-on execution.<br><br>Location<br><br>Dubai, United Arab Emirates<br><br>Why this role is remarkable<br><br>Build a regional marketing function from the ground up for a well-funded Series B fintech that has already raised ~$63M to disrupt the accounting space. Direct impact on the UAE startup ecosystem by establishing strategic partnerships with major financial institutions like Wio and Emirates NBD and hubs like Hub71 and ADGM. Enjoy high autonomy in a player-coach role where you own the regional marketing P&L and have the creative freedom to define Osome’s voice in the Middle East.<br><br>What You Will Do<br><br>Lead the Go-To-Market strategy for UAE-specific product features, including Corporate Tax filing modules and localized VAT tools, ensuring Osome speaks the local market's language. Architect and execute integrated demand generation programs across digital channels, influencer partnerships, and field events to accelerate pipeline and revenue impact. Design automated "Founder Journeys" using tools like Hub Spot to nurture leads through the complex decision-making process of business setup and long-term financial management.<br><br>The ideal candidate<br><br>Brings 6-8 years of experience in field and partner marketing within the Saa S or tech industry, with a deep understanding of the UAE’s Free Zone and Mainland nuances. Possesses technical hands-on depth with Meta platforms and CRM automation, capable of setting up A/B tests and attribution models without relying on external agencies. Exhibits a data-driven startup mentality with a bias for action, excelling in fast-paced environments where measuring LTV/CAC ratios and conversion rates is second nature.<br><br>Who are Jack & Jill?<br><br>Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.<br><br>And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.<br><br>How does this work?<br><br>Jack's an AI agent for job searching and career coaching. He works for you. Jill is the AI recruiter working for the company. She recruits from Jack's network. If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.<br><br>We never post fake jobs<br><br>This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.<br><br>Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.<br><br>We appreciate this can make them look a bit suspect, but there isn't much we can do about it.<br><br>Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Job Purpose<br><br>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.<br><br>As an Admin Officer, you will provide secretarial and administrative support to the department, maintaining a comprehensive understanding of departmental activities, and ensuring confidentiality of all important matters.<br><br>In This Role, You Will<br><br>Deliver department and corporate administration requirements, liaising with internal and external functions. Supervise and responsible for the day-to-day management of an admin team: performance management, timely feedback and coaching when required. Act as the first escalation point for the department to clarify any employee policy or operational issues, establishing root cause, decision making within established frameworks, and implementing action to resolve. Ensure content quality and timely updates of information within the internal systems. Review working practices, enhancing productivity and service delivery, to department requirements. Manage and maintain employee records and HR systems for the department including leave planning, industrial injury, promotion, performance feedback, attendance, appreciations and attendance exception reporting, performance exception reporting etc. Capture related data and develop into useable information. Oversee office operations, maintaining a comprehensive understanding of departmental activities, and liaising with various stakeholders on behalf of the Head of Department to ensure smooth communication and efficient workflow. Manage and respond to external client queries in a timely manner. Provide administrative support as required to the Head of Department office, ensuring the smooth and efficient day-to-day operation, effectively co-ordinating activities and streamlining the flow of information, ensuring confidentiality of all important matters. Assist in the preparation of confidential reports and data/ statistical figures that may be required by the Head of the Department.<br><br>Qualification<br><br>To be considered for the role, you must meet the below requirements:<br><br>12 Years schooling or equivalent and 5+ years of experience in Administration/Secretarial roles Experienced in managing mid-sized customer focused teams Possess a thorough understanding of the Emirates group policies, processes, and practices Have proven ability to coach and motivate staff Have advanced Microsoft Office skills such as analysing information in excel and automating routine tasks. Experience in general Office Administration Possess excellent interpersonal skills<br><br>Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a Hire Vue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

<p>We are seeking an experienced and proactive Shipping Manager to lead and oversee all aspects of the company's shipping, import/export operations, and documentation across multiple locations. The ideal candidate will ensure efficient, compliant, and cost-effective shipping processes while driving continuous improvement in coordination with internal teams, government authorities, and external partners such as freight forwarders, customs officials, and clearing agents.<br> This role requires a hands-on manager with strong expertise in import/export regulations, documentation, and operational efficiency in both Local (Mainland) and Free Zone setups.<br></p><p><strong>1. Shipping Operations Management</strong></p><ul><li><p>Oversee and manage all import/export operations including <strong>customs documentation, clearance, and compliance across local, free zone, and GCC borders</strong>.</p></li><li><p>Ensure smooth <strong>coordination with freight forwarders, clearing agents, and internal teams</strong> for timely cargo booking, delivery, and documentation accuracy.</p></li><li><p>Develop, monitor, and improve shipping and clearance procedures to minimize delays and costs.</p></li><li><p>Proactively resolve shipment delays, clearance issues, and discrepancies with customs and freight agents.</p></li><li><p>Manage and oversee <strong>preparation of all types of customs declarations in Dubai Trade (Mirsal II portal)</strong> and other relevant systems.</p></li></ul><p><strong>2. Documentation & Compliance</strong></p><ul><li><p>Ensure accurate and timely <strong>preparation of all commercial, customs, and regulatory documents</strong>, including:</p></li></ul><ol type="A"><li><p><strong>Bills of Entry (BOE)</strong></p></li><li><p><strong>Declaration Certificates</strong></p></li><li><p><strong>Certificates of Origin (Dubai Chamber Portal)</strong></p></li><li><p><strong>Customs Inspection Documents</strong></p></li><li><p><strong>VAT Documentation & Return Files</strong></p></li><li><p><strong>Product registrations</strong></p></li></ol><ul><li><p>Maintain up-to-date knowledge on <strong>customs regulations, import/export laws, and VAT procedures</strong> across the UAE and GCC.</p></li><li><p>Monitor all <strong>customs compliance requirements, ensuring alignment with internal policies and external regulations</strong>.</p></li></ul><p><strong>3. Team Supervision & Coordination</strong></p><ul><li><p>Lead and guide the shipping documentation team, ensuring <strong>clear task assignments, training, and performance monitoring</strong>.</p></li><li><p>Coordinate with <strong>warehouse, sales, and inventory teams</strong> to align shipping schedules and documentation needs.</p></li><li><p>Act as a key liaison between <strong>internal departments, external authorities, and service providers</strong> to resolve operational challenges.</p></li></ul><p><strong>4. Document Control & Management</strong></p><ul><li><p>Establish and maintain a <strong>centralized document management system</strong> to organize, archive, and retrieve all shipping-related documentation, both electronically and physically.</p></li><li><p>Ensure <strong>document accuracy, completeness, and timely filing</strong> in line with company policies.</p></li><li><p>Implement regular <strong>audits of shipping documents</strong> to ensure compliance and identify process improvement opportunities.</p></li></ul><p><strong>5. Reporting & Analytics</strong></p><ul><li><p>Develop and maintain <strong>periodic reports on shipping activities, clearance status, document processing times, and cost analysis</strong>.</p></li><li><p>Provide <strong>data-driven insights and recommendations</strong> to improve cost-efficiency and streamline processes.</p></li><li><p>Support management with <strong>special reports, statistical analyses, and trend analysis</strong> related to shipping and import/export operations.</p></li></ul><p><strong>6. Customs & Trade Relations</strong></p><ul><li><p>Build and maintain <strong>positive working relationships with customs officers, port authorities, and trade regulators</strong> to facilitate smooth clearance and regulatory adherence.</p></li><li><p>Keep up-to-date with <strong>changes in customs policies, documentation requirements, and trade agreements</strong> affecting company shipments.</p></li><li><p>Manage <strong>Makasa Stamping procedures</strong> for cross-border transactions between <strong>Jebel Ali Free Zone, RAK Free Zone, and GCC countries</strong>.</p></li></ul><p><strong>7. Logistics Process Optimization</strong></p><ul><li><p>Continuously review and enhance <strong>shipping workflows, cost control measures, and delivery timelines</strong> to support the company’s business objectives.</p></li><li><p>Identify <strong>process bottlenecks and implement corrective actions</strong> for smoother operations.</p></li><li><p>Explore and implement <strong>automation tools</strong> for document preparation, tracking, and reporting.</p></li></ul><p><strong>8. Vendor & Courier Coordination</strong></p><ul><li><p>Negotiate and manage contracts with <strong>freight forwarders, customs brokers, and courier services (DHL, TNT, UPS, FedEx)</strong> to ensure competitive rates and reliable service.</p></li><li><p>Oversee <strong>arrangement and tracking of courier shipments, including document preparation and pickup scheduling</strong>.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Minimum <strong>5-7 years of experience</strong> in <strong>shipping, import/export documentation, customs clearance, and trade compliance</strong>, preferably within <strong>FMCG or Consumer Electronics sectors</strong>.</p></li><li><p>Strong leadership and <strong>team management skills</strong> with prior experience in supervising documentation teams.</p></li><li><p><strong>Excellent knowledge of Dubai Trade (Mirsal II)</strong> and Free Zone portals.</p></li><li><p>In-depth understanding of <strong>customs regulations, GCC trade agreements, VAT, and BOE procedures</strong>.</p></li><li><p>Strong analytical, <strong>problem-solving, and negotiation skills</strong>.</p></li><li><p>Proficient in <strong>MS Office (Excel, Word, Outlook)</strong>.</p></li><li><p><strong>Valid UAE driving license</strong> is an advantage.</p></li><li><p>Ability to <strong>work under pressure and meet tight deadlines</strong> in a fast-paced environment.</p></li></ul><br><p><strong>Preferred Experience:</strong></p><ul><li><p> Prior experience managing shipping for multi-branch, multi-country operations across GCC. </p></li><li><p>Strong background in trade document archiving and compliance reporting. </p></li><li><p>Dubai (with occasional travel to other GCC countries if required)</p></li></ul>

<p>We are seeking an experienced and proactive Shipping Manager to lead and oversee all aspects of the company's shipping, import/export operations, and documentation across multiple locations. The ideal candidate will ensure efficient, compliant, and cost-effective shipping processes while driving continuous improvement in coordination with internal teams, government authorities, and external partners such as freight forwarders, customs officials, and clearing agents.<br> This role requires a hands-on manager with strong expertise in import/export regulations, documentation, and operational efficiency in both Local (Mainland) and Free Zone setups.<br></p><p><strong>1. Shipping Operations Management</strong></p><ul><li><p>Oversee and manage all import/export operations including <strong>customs documentation, clearance, and compliance across local, free zone, and GCC borders</strong>.</p></li><li><p>Ensure smooth <strong>coordination with freight forwarders, clearing agents, and internal teams</strong> for timely cargo booking, delivery, and documentation accuracy.</p></li><li><p>Develop, monitor, and improve shipping and clearance procedures to minimize delays and costs.</p></li><li><p>Proactively resolve shipment delays, clearance issues, and discrepancies with customs and freight agents.</p></li><li><p>Manage and oversee <strong>preparation of all types of customs declarations in Dubai Trade (Mirsal II portal)</strong> and other relevant systems.</p></li></ul><p><strong>2. Documentation & Compliance</strong></p><ul><li><p>Ensure accurate and timely <strong>preparation of all commercial, customs, and regulatory documents</strong>, including:</p></li></ul><ol type="A"><li><p><strong>Bills of Entry (BOE)</strong></p></li><li><p><strong>Declaration Certificates</strong></p></li><li><p><strong>Certificates of Origin (Dubai Chamber Portal)</strong></p></li><li><p><strong>Customs Inspection Documents</strong></p></li><li><p><strong>VAT Documentation & Return Files</strong></p></li><li><p><strong>Product registrations</strong></p></li></ol><ul><li><p>Maintain up-to-date knowledge on <strong>customs regulations, import/export laws, and VAT procedures</strong> across the UAE and GCC.</p></li><li><p>Monitor all <strong>customs compliance requirements, ensuring alignment with internal policies and external regulations</strong>.</p></li></ul><p><strong>3. Team Supervision & Coordination</strong></p><ul><li><p>Lead and guide the shipping documentation team, ensuring <strong>clear task assignments, training, and performance monitoring</strong>.</p></li><li><p>Coordinate with <strong>warehouse, sales, and inventory teams</strong> to align shipping schedules and documentation needs.</p></li><li><p>Act as a key liaison between <strong>internal departments, external authorities, and service providers</strong> to resolve operational challenges.</p></li></ul><p><strong>4. Document Control & Management</strong></p><ul><li><p>Establish and maintain a <strong>centralized document management system</strong> to organize, archive, and retrieve all shipping-related documentation, both electronically and physically.</p></li><li><p>Ensure <strong>document accuracy, completeness, and timely filing</strong> in line with company policies.</p></li><li><p>Implement regular <strong>audits of shipping documents</strong> to ensure compliance and identify process improvement opportunities.</p></li></ul><p><strong>5. Reporting & Analytics</strong></p><ul><li><p>Develop and maintain <strong>periodic reports on shipping activities, clearance status, document processing times, and cost analysis</strong>.</p></li><li><p>Provide <strong>data-driven insights and recommendations</strong> to improve cost-efficiency and streamline processes.</p></li><li><p>Support management with <strong>special reports, statistical analyses, and trend analysis</strong> related to shipping and import/export operations.</p></li></ul><p><strong>6. Customs & Trade Relations</strong></p><ul><li><p>Build and maintain <strong>positive working relationships with customs officers, port authorities, and trade regulators</strong> to facilitate smooth clearance and regulatory adherence.</p></li><li><p>Keep up-to-date with <strong>changes in customs policies, documentation requirements, and trade agreements</strong> affecting company shipments.</p></li><li><p>Manage <strong>Makasa Stamping procedures</strong> for cross-border transactions between <strong>Jebel Ali Free Zone, RAK Free Zone, and GCC countries</strong>.</p></li></ul><p><strong>7. Logistics Process Optimization</strong></p><ul><li><p>Continuously review and enhance <strong>shipping workflows, cost control measures, and delivery timelines</strong> to support the company’s business objectives.</p></li><li><p>Identify <strong>process bottlenecks and implement corrective actions</strong> for smoother operations.</p></li><li><p>Explore and implement <strong>automation tools</strong> for document preparation, tracking, and reporting.</p></li></ul><p><strong>8. Vendor & Courier Coordination</strong></p><ul><li><p>Negotiate and manage contracts with <strong>freight forwarders, customs brokers, and courier services (DHL, TNT, UPS, FedEx)</strong> to ensure competitive rates and reliable service.</p></li><li><p>Oversee <strong>arrangement and tracking of courier shipments, including document preparation and pickup scheduling</strong>.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Minimum <strong>5-7 years of experience</strong> in <strong>shipping, import/export documentation, customs clearance, and trade compliance</strong>, preferably within <strong>FMCG or Consumer Electronics sectors</strong>.</p></li><li><p>Strong leadership and <strong>team management skills</strong> with prior experience in supervising documentation teams.</p></li><li><p><strong>Excellent knowledge of Dubai Trade (Mirsal II)</strong> and Free Zone portals.</p></li><li><p>In-depth understanding of <strong>customs regulations, GCC trade agreements, VAT, and BOE procedures</strong>.</p></li><li><p>Strong analytical, <strong>problem-solving, and negotiation skills</strong>.</p></li><li><p>Proficient in <strong>MS Office (Excel, Word, Outlook)</strong>.</p></li><li><p><strong>Valid UAE driving license</strong> is an advantage.</p></li><li><p>Ability to <strong>work under pressure and meet tight deadlines</strong> in a fast-paced environment.</p></li></ul><br><p><strong>Preferred Experience:</strong></p><ul><li><p> Prior experience managing shipping for multi-branch, multi-country operations across GCC. </p></li><li><p>Strong background in trade document archiving and compliance reporting. </p></li><li><p>Dubai (with occasional travel to other GCC countries if required)</p></li></ul>

<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites. The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation. Key Responsibilities: Technology Strategy & Digital Transformation - Develop and implement the company's IT strategy aligned with business objectives. - Lead digital transformation initiatives across corporate departments and construction projects. - Establish technology roadmaps that support operational excellence and business growth. - Manage annual IT budgets, technology investments, and strategic planning. IT Infrastructure & Operations - Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing. - Standardise IT infrastructure across offices, project sites, and regional operations. - Ensure high availability, performance, and reliability of all critical business systems. - Manage disaster recovery, backup strategies, and business continuity planning. Cybersecurity - Develop and implement enterprise-wide cybersecurity policies and best practices. - Oversee endpoint protection, firewalls, identity and access management, and network security. - Lead vulnerability management, penetration testing, and cyber incident response. - Promote cybersecurity awareness and compliance throughout the organisation. Enterprise Applications - Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions. - Ensure seamless integration and performance of enterprise applications that support business and project operations. - Drive continuous improvement of digital workflows and system capabilities. Construction Technology - Lead the implementation and optimisation of construction technology platforms. - Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives. - Collaborate with project teams to improve project delivery through technology innovation. Artificial Intelligence & Automation - Identify and implement AI-driven solutions to improve operational efficiency. - Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation. - Evaluate emerging technologies that enhance productivity and business intelligence. Vendor & Technology Management - Manage relationships with IT vendors, software providers, and managed service partners. - Negotiate technology contracts, software licensing, and hardware procurement. - Monitor vendor performance and ensure compliance with service level agreements. Governance & Compliance - Develop and maintain IT governance frameworks, policies, and technology standards. - Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations. - Support internal and external audits while maintaining best-practice IT governance. Leadership & Team Development - Lead and develop the internal IT function. - Manage external consultants and specialist technology providers. - Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline. - Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable. - 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role. - Proven experience within the construction or contracting industry. - Demonstrated success leading enterprise-wide digital transformation initiatives. - Strong knowledge of Microsoft Azure cloud technologies. - Extensive Microsoft 365 administration experience. - Advanced networking, infrastructure, cloud, and virtualisation expertise. - Strong understanding of cybersecurity frameworks and enterprise security. - Experience implementing and managing ERP systems. - Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms. Preferred Experience - Building Information Modelling (BIM) technologies. - Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar. - Artificial Intelligence implementation within enterprise environments - ISO 27001 standards and information security governance. - VMware or Hyper-V virtualisation platforms.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly experienced, hands-on Senior Performance Marketing Manager to build and scale customer-acquisition systems for two very different, high-potential businesses:</p><p><br></p><p><strong>Sequoia Clinic</strong> — a premium longevity, preventative health and aesthetics clinic in Dubai.</p><p><strong>Ateliier De Soul</strong> — a premium bespoke tailoring and private-consultation brand.</p><p><br></p><p>This is not a social-media posting role.This is not an agency-coordination-only position.</p><p><br></p><p>We are looking for a commercial performance marketer who can turn advertising spend into:</p><p><br></p><ul><li><p>Attended patients for Sequoia Clinic</p></li><li><p>Attended consultations and purchasing clients for Ateliier De Soul</p></li><li><p>Measurable revenue and contribution for both businesses</p></li><li><p>The successful candidate will have direct access to business leadership, visibility into CRM and call-centre outcomes, and meaningful ownership of campaign strategy, media budgets, testing and performance.</p></li><li><p>You will take ownership of paid acquisition across Google, Meta and relevant digital channels.</p></li></ul><br><br><p>Your responsibilities will include:</p><ul><li><p>Auditing and restructuring existing Google Ads and Meta Ads accounts</p></li><li><p>Managing Google Search, Performance Max, YouTube, Meta and Instagram campaigns</p></li><li><p>Building separate acquisition strategies for Sequoia Clinic and Ateliier De Soul</p></li><li><p>Creating media plans, campaign forecasts and budget-allocation recommendations</p></li><li><p>Managing prospecting, retargeting, lead-generation and conversion campaigns</p></li><li><p>Reviewing search terms, keywords, placements, audiences and geographic performance</p></li><li><p>Developing structured campaign and creative-testing programmes</p></li><li><p>Working with the creative team to produce high-performing advertisements</p></li><li><p>Working with the content team to develop stronger offers, scripts, messaging and landing pages</p></li><li><p>Coordinating with call-centre teams to understand lead quality, appointment bookings and conversion outcomes</p></li><li><p>Ensuring campaigns optimise toward qualified leads, attended appointments and real customers—not only form submissions</p></li><li><p>Working with the tracking specialist on GA4, GTM, Meta Pixel, Conversions API, enhanced conversions and offline conversion imports</p></li><li><p>Monitoring attribution, duplicate events and conversion accuracy</p></li><li><p>Identifying landing-page and funnel improvements</p></li><li><p>Reporting campaign performance, customer-acquisition cost and revenue outcomes to management</p></li><li><p>Monitoring advertising-policy issues, disapprovals and account health</p></li><li><p>Following the required medical-content and advertising-approval process for Sequoia Clinic</p><p><br></p></li></ul><p><strong>How success will be measured</strong></p><p><br></p><p><strong>For Sequoia Clinic, the key outcomes will include:</strong></p><br><ul><li><p>Cost per valid lead</p></li><li><p>Cost per qualified lead</p></li><li><p>Cost per booked appointment</p></li><li><p>Cost per attended new patient</p></li><li><p>Patient acquisition cost</p></li><li><p>Marketing-attributed patient revenue</p></li><li><p>Thirty- and ninety-day patient value</p><br></li></ul><p><strong>For Ateliier De Soul, the key outcomes will include:</strong></p><ul><li><p>Cost per qualified enquiry</p></li><li><p>Cost per attended consultation</p></li><li><p>Consultation-to-order conversion</p></li><li><p>Cost per purchasing client</p></li><li><p>Average order value</p></li><li><p>Marketing-attributed revenue and gross profit</p></li></ul><p>*Clicks, impressions, followers and low-cost unqualified leads will not be treated as the primary measures of success.<br></p><p>This position will suit someone who</p><ul><li><p>Is still comfortable working directly inside advertising accounts</p></li><li><p>Makes decisions based on data and commercial outcomes</p></li><li><p>Understands the relationship between creative, media, landing pages and call-centre performance</p></li><li><p>Can challenge poor tracking and misleading platform reports</p></li><li><p>Knows when to scale, rebuild or stop a campaign</p></li><li><p>Can work across two brands without applying the same strategy to both</p></li><li><p>Takes ownership rather than waiting for detailed instructions</p></li><li><p>Is comfortable being accountable for revenue-related outcomes</p><p><br></p></li></ul><p>This position may not be suitable for candidates whose experience is primarily</p><ul><li><p>Organic social-media management</p></li><li><p>Influencer coordination</p></li><li><p>Content-calendar management</p></li><li><p>Agency coordination without hands-on campaign execution</p></li><li><p>Reporting impressions, clicks and leads without connecting them to customers and revenue</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You should have:</p><br><ul><li><p>At least five to eight years of hands-on performance-marketing experience</p></li><li><p>Strong practical experience managing both Google Ads and Meta Ads</p></li><li><p>Demonstrable experience managing six-figure monthly advertising budgets in AED or an equivalent currency</p></li><li><p>Experience generating leads, appointments or sales for high-consideration services</p></li><li><p>Strong knowledge of Google Search, Performance Max, Meta conversion campaigns and retargeting</p></li><li><p>Experience with GA4, Google Tag Manager, Meta Pixel and conversion tracking</p></li><li><p>Understanding of Meta Conversions API, enhanced conversions and offline conversion imports</p></li><li><p>Experience connecting advertising performance with CRM or sales outcomes</p></li><li><p>Strong analytical and commercial skills</p></li><li><p>Experience improving lead quality—not merely reducing cost per lead</p></li><li><p>The ability to explain performance clearly to business owners and senior management</p></li><li><p>Excellent written and spoken English</p></li><li><p>UAE or GCC market experience</p></li><li><p>Arabic is an advantage but is not mandatory</p></li></ul><br><br><ul><li><p>Experience in one or more of the following would be highly valuable:</p></li><li><p>Healthcare</p></li><li><p>Medical aesthetics</p></li><li><p>Clinics or appointment-based businesses</p></li><li><p>Premium or luxury services</p></li><li><p>Fashion or bespoke tailoring</p></li><li><p>Hospitality</p></li><li><p>High-ticket lead generation</p></li><li><p>Multi-brand or portfolio-company environments</p></li></ul><p></p></section>

Job Scope Summary<br><br><br>The Quality, Health, Safety and Environment (QHSE) Manager is responsible for establishing, implementing and continually improving the company's QHSE policies, procedures and management systems. The role supports safe, compliant and reliable plant operations in line with corporate QHSE standards and procedures, applicable UAE federal and local regulations, environmental permits and licence conditions, and contractual obligations and performance requirements. The QHSE Manager provides assurance to the General Manager and Management Board that risks to people, the environment, assets and reputation are identified, controlled and continually reduced.<br><br>Job Responsibilities<br><br><br>The Quality, Health & Safety, and Environmental Manager manage the Plant's QHSE programs and development and managing policies and procedures to prevent, eliminate, control, and reduce work related hazards and maintain environmental responsibility. Performs the tasks concerning compliance with legal requirements and improvement measures of the Integrated Management System (ISO 9001, OHSAS 18001, ISO 14001, and ISO 50001) in conformance with the relevant norms, rules and regulations.<br><br>These tasks include in particular:<br><br>Integrated Management System (IMS) Establish, implement and maintain the Integrated Management System in line with ISO 9001, ISO 14001, ISO 45001 and ISO 50001. Define and maintain QHSE policies, procedures, work instructions, operational controls and forms for the site. Provide regular updates to the General Manager on IMS performance, non-conformities, risks and improvement actions through management reviews. Plan, conduct and follow up regular management review meetings, ensuring that QHSE performance, audit results, objectives and improvement plans are documented and tracked. Legal and Regulatory Compliance Ensure that the safety and environmental organisation complies with applicable UAE laws, cabinet decrees, regulations and company standards. Establish, maintain and periodically review a legal register covering all relevant national and international requirements. Act as the primary point of contact for external authorities, certification bodies and specialist advisors on QHSE and environmental matters. Lead the preparation and submission of required permits, licences, consents and regulatory reports, and monitor ongoing compliance. Health and Safety Management Develop, plan, implement and coordinate health and safety programmes to eliminate or reduce occupational injuries, illnesses, incidents and related financial losses. Lead and promote behavioural and cultural safety programmes, ensuring visible leadership and active participation from supervisors and managers. Establish and maintain the site permit to work system, including risk assessments, method statements and control of work for high-risk activities. Support and review risk assessments and safety evaluations for routine and non-routine tasks. Conduct and lead investigations into accidents, near misses, unsafe conditions and violations of HSE requirements, identify root causes and agree corrective and preventive actions with relevant parties. Track and analyse HSE statistics and leading indicators, identify trends and implement targeted improvement measures. Ensure all employees, contractors and visitors receive appropriate HSE inductions, training and information, including mandatory certifications and refresher training. Maintain effective emergency preparedness and response arrangements, including drills and coordination with external parties. Environmental and Energy Management Ensure that plant operations comply with environmental permits, IFC Performance Standards and other applicable environmental requirements. Monitor and oversee Continuous Emissions Monitoring Systems (CEMS) and other environmental monitoring equipment, ensuring reliability, proper maintenance and accurate reporting. Collect, analyse and report environmental and energy performance data, including emissions, waste streams, water, chemicals and fuel/energy usage. Lead or support energy efficiency initiatives, including identification, evaluation and implementation of improvement projects. Promote pollution prevention, waste minimisation, proper waste handling and environmentally responsible operations. Audits, Inspections and Assurance Plan and carry out internal QHSE and IMS audits, inspections and compliance checks, issue reports and track closure of findings. Coordinate external audits by certification bodies, owners, clients, insurers and regulatory authorities. Standardise and ensure the availability and control of all QHSE related documents, certificates and permits. Stakeholder Liaison and Emergency Interfaces Maintain liaison with external organisations such as civil defence, fire service, mutual aid partners and emergency response teams to ensure effective information exchange and support. Inform the Management Board and other stakeholders promptly of serious incidents, dangerous situations or emerging risks that require immediate decision and action. Leadership, Coaching and Culture Provide clear QHSE leadership, coaching and support to line managers, supervisors and the wider workforce. Coordinate and supervise the work of direct reports (for example QHSE Engineer, HSE Officer, Nurse) and ensure they are competent and effective in their roles. Promote a proactive reporting culture where hazards, near misses and improvement ideas are raised and addressed without blame. Collaborate with key stakeholders across the organisation to share lessons learned, best practice and experience between sites. Exercise the authority to stop work where serious health, safety or environmental risks are identified. EfW Specific Responsibilities Ownership of process safety management for high-risk plant areas (waste bunker and cranes, combustion system and boiler, turbine hall, ACC, flue gas treatment, ash and residue handling). Ensure robust hazard identification and risk controls for typical EfW high-risk activities, for example confined space entry, work at height, crane and lifting operations, hot work, refractory work, boiler entry, chemical handling and high-pressure systems. Oversight of combustible dust, explosion and fire risk management (for example ATEX / equivalent, hot surfaces, ignition control, housekeeping, ash and residue systems). Lead QHSE preparation and control of major outages, overhauls and large contractor activities, including shutdown safety plans, contractor induction and coordination. Oversight of waste acceptance, sampling and non-conforming waste procedures, in coordination with Operations. Lead investigation and reporting of any exceedances, plant upsets or environmental non-compliances related to combustion or flue gas treatment performance. Define and track QHSE KPIs relevant to EfW operations, for example TRIFR, LTIFR, high potential incidents, environmental non-compliances, unsafe condition reports, training completion, contractor performance, outage incident rates. Provide regular QHSE performance reports to the General Manager and owners, with clear analysis of trends and recommended actions. Fulfils role and responsibilities as detailed in relevant working procedures, policies and plans.<br><br><br>The above job duties and responsibilities are intended to describe the general nature of the work and are not intended to be an inclusive list of all responsibilities. Duties and responsibilities may change or vary depending on the specific needs of the business.<br><br>Educational / Professional Qualification / Training Certifications Degree in a related technical discipline. Certified Internal Auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 50001 management systems. NEBOSH or equivalent recognised health and safety qualification. Formal training in incident investigation and risk assessment techniques is an advantage. Job Experience Minimum 10 years of progressive QHSE experience in the power generation, energy-from-waste, heavy process or similar high-risk industry. Proven experience in implementing, maintaining and auditing integrated management systems (ISO 9001, ISO 14001, ISO 45001, ISO 50001). Demonstrable experience in leading accident and incident investigations and implementing corrective and preventive actions. Good working knowledge of applicable UAE health, safety and environmental legislation and regulatory frameworks. Experience with IFC Performance Standards and lender requirements is an advantage. Previous experience in an EfW, waste-to-energy, waste treatment or related process environment is strongly preferred. Strategic Core Competencies Safety Management: Leads by example on health and safety, sets clear expectations and ensures that all staff and contractors comply with workplace safety regulations, standards and procedures. Technical Expertise: Strong practical understanding of QHSE standards, processes and plant operations, and the ability to translate them into clear requirements and guidance for the team. Organization and Administrative Skills: Plans and prioritises effectively, manages multiple tasks and deadlines, and maintains accurate records, registers and reports. Accountability: Takes ownership for own actions, decisions and deliverables, follows through on commitments and ensures agreed actions are completed. Adaptability: Remains calm and effective under pressure, manages conflict constructively and responds positively to technical, organisational, social and cultural change. Problem Solving: Identifies root causes rather than symptoms, evaluates options with their risks and benefits, and proposes pragmatic solutions that support safe and reliable plant operation. Teamwork and Collaboration: Works closely with operations, maintenance and other functions, builds trust and team spirit, and supports others to achieve common goals. Communication and Language: Communicates clearly in spoken and written English, able to explain complex or technical issues in a straightforward way to different audiences.

<strong>Job Description<br><br></strong><strong>THE ACADEMY<br><br></strong>GEMS World Academy–Dubai (GWA) is a private, co-educational IB World School for PreK to Grade 12 students, established in 2008 as part of GEMS Education. Authorised to deliver the PYP, MYP, DP and CP programmes, GWA is also accredited by the Council of International Schools and the New England Association of Schools and Colleges (NEASC).<br><br>Located in the heart of Dubai, we serve a diverse international community. Our ethos is rooted in the IB Learner Profile - encouraging intellectual curiosity, entrepreneurial spirit, and a strong sense of community. GWA is recognised nationally and internationally for improving student outcomes and for its inclusive, aspirational vision.<br><br>We are committed to developing inquiring, reflective and caring learners. Supported by highly qualified staff and world-class facilities, our students gain the knowledge, skills and character to thrive, make positive contributions, and shape a better world.<br><br><strong>THE ROLE<br><br></strong>Our Mathematics department has transformed student outcomes and succeeded in inspiring a love of learning at GEMS World Academy. This has been achieved through the dedication of staff, their exceptional subject knowledge, and the department’s forward-thinking approach to data and the curriculum. The Mathematics department is highly regarded among our student body for the care and personal support offered to students.<br><br>We welcome applications from passionate<strong> Mathematics practitioners</strong> who believe their skills, experience, and values align with GEMS World Academy’s commitment to inspiring a love of learning, with an opportunity <strong>available to start in January 2027.<br><br></strong><strong>Skills Description<br><br></strong>The ideal candidate should have a strong track record in effective teaching and helping students succeed. While experience in teaching the IB Middle Years Programmes &amp; Diploma Programmes is preferred, outstanding teachers from any curriculum background are encouraged to apply. Alignment with the IB philosophy and commitment to the Learner Profile values are crucial. A genuine passion for working in a non-selective and culturally diverse community is also a key requirement. Additionally, the candidate should possess:<br><br><ul><li>A Bachelor of Education degree, or an initial degree plus a relevant teaching qualification such as a PGCE, PGDE or equivalent specialism in Mathematics</li><li>Advanced qualifications are preferred but not essential</li><li>A minimum of 3 years experience teaching Secondary Mathematics, ideally within an IB curriculum school, however, this is not mandatory</li><li>A strong understanding of the IB DP framework and Approaches to Teaching is preferred</li><li>A strong desire to continually improve their practice and deliver outstanding teaching and learning experiences for their students</li><li>The experience, personality and educational philosophy that aligns with a leading IB World School like GEMS World Academy</li><li>Available to start in January 2027<br><br></li></ul><strong>Your Package And Benefits<br><br></strong>An excellent remuneration package is available for successful candidates including; a competitive tax free salary, furnished accommodation, premium medical insurance and life insurance, working permit and residence visa, annual flight allowance, tuition fee concession, and other benefits in line with the UAE Labour Law.<br><br>In addition to these, we offer:<br><br><ul><li>A highly collaborative working environment and excellent support system</li><li>An extensive programme of continuing professional development</li><li>Training with the International Baccalaureate Organisation (IBO) for teachers delivering the IB</li><li>The chance to shape the future of the department in collaboration with the leadership team and external education professionals</li><li>The opportunity to develop personally and professionally, with access to a structured performance management system, and with opportunities to advance to positions of greater responsibility</li><li>A commitment to staff wellbeing, including access to all of our sports facilities, termly fitness and wellbeing sessions, and staff social events</li><li>GEMS Rewards which offers a package of benefits for staff such as retail discounts, savings on gym memberships, cinema tickets and many other offers<br><br></li></ul><strong>NEXT STEPS<br><br></strong>Shortlisted candidates will be invited to an initial screening call, followed by interviews (held both in person and virtually). Please note that only shortlisted candidates will be contacted.<br><br>GEMS Safeguarding<br><br><strong>GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.<br><br></strong><strong>As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.</strong>