Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p><b>The AML Compliance Officer (AMLCO) manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Shall be doing involved or responsible for diverse (cross-discipline) activities.</b><br></p><br><p><b><u>Responsibilities:</u></b></p><br><ul><li><b>Design, develop, deliver, and maintain best-in-class AML Compliance policies and practices; provide a mechanism for identifying key money laundering risks and how the mitigation of those risks would be monitored and measured through a robust control framework. Confirm that reviews are conducted consistently across each entity on a regular basis to validate that the controls identified are operating effectively.</b></li><li><b>Develop and improve upon the Governance and Escalation framework to inform senior management in a timely manner of emerging issues for promptly action and correction.</b></li><li><b>Establish a formal Feedback Channel with the Businesses, Internal Audit and Compliance Assurance to validate that root cause analysis is performed proactively and communicated to relevant stakeholders through the established channel. In addition, review, consolidate, address, and track to resolution significant issues identified through root cause analysis to senior management. Furthermore, validate that the feedback / root causes from various channels is consolidated and shared within Compliance to allow for enhancements to Policy/Standards and Learning &amp; Development, as necessary.</b></li><li><b>Continually review and monitor the results from Manager Control Assessments (MCAs) to determine if changes are required.</b></li><li><b>Liaise with regulators externally and Citi Internal Audit and Compliance Assurance staff, as appropriate, including coordinating AML-related examinations, audit and reviews, document production, and issue responses - to confirm that there is consistency in responses and issues are communicated across regions, such that actions and conclusions are shared.</b></li><li><b>Provide adequate training is provided to the Business lines and other AML Compliance employees, and, as needed, participate in the design and delivery of training as required, to inform employees of the objectives of the program.</b></li><li><b>Lead and manage a diverse team of staff across multiple locations; invest in the development of all team members to facilitate consistent execution.</b></li><li><b>Additional duties as assigned.</b></li><li><b>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</b></li></ul><p><b><u>Qualifications:</u></b></p><br><ul><li><b>15+ years FinCrime experience, preferably UAE and/or Middle East region.</b></li><li><b>AML certification</b></li><li><b>Prior work experience in a financial institution with job specific work experience in AML</b></li><li><b>Self-motivated and detail oriented</b></li><li><b>Proactive leadership and motivational skills</b></li><li><b>Consistently demonstrates clear and concise written and verbal communication skills</b></li><li><b>Advanced presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging Significant knowledge and expertise of AML regulations, risks and appropriate controls Experience in the design and implementation of AML programs Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses Experience with and previous exposure to internal or external control functions and regulators (incl. the US); particularly banking and AML regulators</b></li><li><b>Level of comfort with creative tension across different lines of defense while maintaining professionalism and a shared goal of increased quality levels across the program</b></li><li><b>Proven ability to effectively assessing and managing competing priorities Experience managing diverse teams, and comfort navigating complex, highly-matrixed organizations Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements</b></li></ul><p><b><u>Education:</u></b></p><br><ul><li><b>Bachelor's/University degree, Master's degree preferred</b></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Compliance<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>AML Core<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Analytical Thinking, Business Acumen, Credible Challenge, Digital Skills (Including AI), Laws and Regulations, Process Execution, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description for Internal Candidate <br> <br> <p><strong>The Role</strong></p><br> <p>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.</p><br> <p><strong>Our Clients and Projects&nbsp;</strong></p><br> <p><strong>Designing the future. Transforming the world</strong></p><br> <p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br> <p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;<br> Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br> <p><strong>What we can offer</strong></p><br> <ul> <li><strong>Meaningful and interesting projects</strong>: Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion:</strong> We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance: </strong>Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity</strong>: In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:</strong> Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones</li> <li><strong>Commitment to continued professional development</strong>: Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections: </strong>Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li> </ul> <br> <br><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><span>During his/her work :The&nbsp;</span>Yard Supervisor&nbsp;</p><br><p><span>As a member of the Supply Chain team reporting directly to the Warehouse Manager/ Materials Management Manager&nbsp;</span></p><br><ul> <li><span>Managing the flow of vehicles, trucks, and heavy equipment entering and leaving the facilities</span></li> <li><span>Manage all quarantine and receipt inspection OS&amp;D</span></li> <li><span>Managing marshalling and issue of materials aligned to job cards and project schedule and assigning daily duties to machine operators, forklift drivers</span></li> <li><span>Communication with the HSSE Team to ensure safe handling and movement of materials and equipment to the Worksite</span></li> <li><span>Competent in reading and understanding lift plans and JSA’s</span></li> <li><span>Making sure that vehicles are loaded correctly and all materials are securely tied down before leaving yards or warehouses&nbsp;</span></li> <li><span>Organising cranes and equipment in line with load outs Responsible for the proper receipt and stowage of materials&nbsp;</span></li> <li><span>Lead safety briefings tool box talks investigate any accidents or equipment damage, and recommend corrective actions</span></li> <li><span>coordinates daily logistics, manages yard personnel, and enforces safety protocols to ensure the smooth, efficient flow of materials and equipment.</span></li> <li><span>Providing input to and / or preparing a summary of the status of material and equipment availability.</span></li> <li><span>Understanding the Project Planning and Scheduling methodologies&nbsp;</span></li> <li><span>Personally abide by ethical practice in all dealings with company vendors.</span></li> <li><span>Input to Timely Close Out of Purchase Orders</span></li> <li><span>Build a Strong Working Relationship with all customers, Internal and External</span></li></ul><br>Qualifications:<br> Qualifications for Internal Candidates <br> <br> <p><strong>Skills And Qualifications&nbsp;</strong></p><br> <p><strong>What makes you remarkable?&nbsp;</strong></p><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br> <ul> <li>Is Responsible for Materials Handling and Storage in accordance with company / client procedures ensuring that all transactions are auditable and purchase orders are closed out expediently. Materials Management reporting.</li> <li>Excellent level of communication in English,&nbsp; &nbsp;</li> <li>Able to work as a member of a team or the Ability to mentor / develop the skill of the team.</li> <li>Proactive and motivated.</li> <li>Commercially competent in project materials control and Materials Supervisory &nbsp;Computer literate; in Word &amp; Excel, Power Point</li> <li>Knowledge of local and international standards applicable to their position;</li> <li>Experience in working on Large Oil &amp; Gas Brown Field contracts. 3 years+ in a Senior/ Supervisory position</li> <li>In construction projects materials co-ordination experience</li> <li>Operating a computerised Materials Control system</li> <li>Interfacing with Suppliers, Engineering, QA/QC, Document Control, Procurement, and Client representatives when required.</li> <li>Ability to synthesise complex or diverse information&nbsp;</li> <li>Ability to work effectively, prioritise and develop realistic action plans in a fast-paced work environment</li> <li>Seeks ways to improve and promote quality and demonstrates accuracy and thoroughness</li> </ul> <br> <br> <br><br> </div>

Job Description<br><br>The Role<br><br>This is an exciting opportunity for an experienced Construction Manager with a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.<br><br>Our Clients and Projects <br><br>Designing the future. Transforming the world<br><br>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.<br><br>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.<br><br>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field<br><br>The Key Objectives For This Role Are<br><br>Assures the quality and integrity of each project, bringing projects in on schedule and within budget Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million<br><br>Responsibilities<br><br>Key Accountabilities and Responsibilities: <br><br>Responsible for construction and contractor related deliverables Supervises all areas on small projects and / or a subset / discipline on larger projects Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles Responsible for execution of the work in accordance with the quality standards and requirements specified for the project Manages and controls project cost and schedule of assigned disciplines / subset of on site construction Management of installation, commissioning and completion activities of materials and equipment Coordinates field personnel work schedules to maximize utilization and ensure work is delivered on schedule Ability to monitor work progress and report against the plan Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilize Commercial processes to capture variations effectively Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures Understand and manage the industrial relations environment impacting the site and report any issues as required Works with engineering in the design phases to influence the design for optimum constructability <br><br>Qualifications<br><br>Skills And Qualifications <br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Expected<br><br>Degree with a minimum of 20 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience Must have excellent communications skills, both written and verbal, with a strong command of the English language. Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs Must be qualified to obtain a CICPA and a UAE work visa<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Work with Us. Change the World.<br><br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br><br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br><br>We're one global team driven by our common purpose to deliver a better world. Join us.<br><br>Job Description<br><br>We are seeking an experienced and visionary **Senior Engineer - Material** to join our dynamic team in Al Ain, United Arab Emirates. In this pivotal role, you will lead and manage all material engineering and quality control activities for large-scale infrastructure projects, ensuring that all construction materials comply with contract requirements, approved specifications, authority regulations, and applicable international standards. You will provide strategic technical leadership while collaborating closely with project teams, contractors, laboratories, suppliers, and regulatory authorities to drive material excellence and project success.<br><br>Lead the review, analysis, and approval of material submittals, manufacturers' data, technical specifications, and compliance certificates with meticulous attention to detail Ensure all materials comply with contract requirements, project specifications, UAE authority standards, and relevant international codes (ASTM, AASHTO, BS, EN) Evaluate alternative material proposals and provide innovative technical recommendations that optimize project outcomes Oversee comprehensive laboratory and field testing programs to verify material compliance and quality assurance Review and validate test reports, mix designs, trial results, and quality certifications with analytical rigor Implement and monitor approved Inspection & Test Plans (ITPs) related to construction materials throughout the project lifecycle Conduct thorough supplier, manufacturer, batching plant, asphalt plant, precast yard, and quarry evaluations Participate in factory inspections and source approvals to ensure material quality at the origin Monitor material storage, handling, transportation, and installation to ensure only approved materials are incorporated into the works Lead investigations into material-related non-conformances and quality issues, recommending decisive preventive and corrective actions Coordinate seamlessly with clients, contractors, testing laboratories, suppliers, manufacturers, and authorities regarding material-related matters Mentor and support Material Engineers and Material Inspectors, fostering a collaborative and supportive team environment Maintain comprehensive material approval registers, testing records, and quality databases with organizational excellence Prepare detailed material status reports, quality dashboards, and management summaries for stakeholder transparency Identify material risks proactively and recommend mitigation measures to support efficient project delivery Champion continuous improvement and innovation in material engineering practices and quality management systems<br><br>Qualifications<br><br>**Education:**<br><br>Bachelor's Degree in Civil Engineering, Materials Engineering, or equivalent engineering discipline Postgraduate qualification in Materials Engineering or Construction Management (preferred)<br><br>**Experience:**<br><br>Minimum 15 years of progressive experience in material engineering and quality management on major infrastructure projects At least 5 years in a senior-level position as a Senior Material Engineer, Material Manager, or equivalent role Proven expertise in infrastructure projects including roads, asphalt, concrete, utilities, drainage, sewerage, potable water, irrigation, electrical, and public realm works Extensive hands-on experience with laboratory testing, material approvals, supplier assessments, and quality management systems Demonstrated knowledge of UAE authority requirements and infrastructure material specifications Strong background in FIDIC contracts, QA/QC systems, and infrastructure construction methodologies<br><br>**Technical Skills & Knowledge:**<br><br>Comprehensive knowledge of construction materials and international standards (ASTM, AASHTO, BS, EN) Advanced proficiency in reviewing material submittals, mix designs, technical specifications, and laboratory reports Proficiency in Microsoft Office suite and document management systems (Asite or similar platforms) Strong understanding of quality documentation and compliance procedures Expertise in material compliance, testing protocols, and quality assurance frameworks<br><br>**Behavioral & Management Competencies:**<br><br>Exceptional leadership and team management capabilities with a supportive and empathetic approach Outstanding analytical, technical, and problem-solving abilities with a detail-oriented mindset Excellent communication and stakeholder management skills with transparency and assertiveness High commitment to quality excellence and continuous improvement Proactive, innovative, and goal-oriented professional approach Strong organizational and decision-making skills Demonstrated resilience and adaptability in dynamic project environments Client-focused mindset with dedication to customer satisfaction<br><br>Additional Information<br><br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br><br>About AECOM<br><br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br><br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br><br>What Makes AECOM a Great Place To Work<br><br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br><br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Job Title: Project Manager — IT / Digital Delivery Location: Dubai, UAE<br>ROLE SUMMARY:We are looking for an experienced Project Manager to lead the end-to-end delivery of technology and digital projects. You will act as the bridge between business stakeholders and technical teams — translating business objectives into deliverable plans, running the Agile ceremonies that keep delivery moving, removing impediments, and holding delivery to scope, schedule, budget, and quality commitments. You will provide regular, clear and credible reporting to senior and executive management, and manage risks, issues, dependencies, and third-party vendors across the project lifecycle. Working knowledge of trading and capital markets is essential for this role.<br>KEY RESPONSIBILITIES:Project Delivery & Governance* Own project delivery end to end — initiation, planning, execution, monitoring, control and closure — for one or more concurrent technology projects.* Define the project charter: scope, objectives, deliverables, success criteria, assumptions, constraints and governance model.* Build and maintain integrated project plans, roadmaps, milestone schedules, dependency maps and critical path analysis.* Manage project budgets: cost estimation, forecasting, actuals tracking, variance analysis, purchase orders and invoice validation.* Manage resource plans and capacity across internal teams, contractors and vendors.* Operate formal change control — assess and document the impact of scope changes on cost, schedule, quality and risk, and secure the appropriate approvals.* Ensure compliance with PMO standards, SDLC governance, information-security requirements, internal audit and applicable regulatory obligations.* Maintain complete and auditable project documentation and artefacts. Risk, Issue & Dependency Management* Maintain and actively work the RAID log (risks, assumptions, issues, dependencies).* Identify risks early, quantify impact and probability, define mitigation and contingency plans, and assign clear ownership.* Resolve issues at the lowest effective level and escalate promptly and factually when resolution is beyond the project's authority.* Manage cross-project and cross-team dependencies, including infrastructure, security, data, operations and external parties. Stakeholder Management & Communication* Act as the primary point of contact for business stakeholders throughout the project lifecycle.* Work with business stakeholders, business analysts and product owners to elicit, challenge and prioritise requirements, and confirm that the delivered solution meets the stated business need.* Chair steering committees and project boards; prepare and present decision papers and options analyses.* Provide regular, accurate status reporting to upper management and executives — progress against plan, budget position, risks, issues, decisions required and forecast completion.* Build and maintain executive dashboards and reporting packs; tailor the level of detail to the audience.* Manage expectations and negotiate trade-offs across scope, time, cost and quality with credibility and transparency.* Manage vendors and third parties: statements of work, deliverable acceptance, service levels, performance reviews and commercial escalation. Agile Delivery* Facilitate Agile ceremonies with the delivery team: sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.* Work with product owners to keep the backlog healthy — well-formed stories, clear acceptance criteria, correct prioritisation and readiness for sprint.* Track and report delivery metrics: velocity, burndown and burnup, cycle time, throughput, defect trends and release predictability.* Identify and remove impediments blocking the team; protect the team from unmanaged scope change and disruption.* Coach the team and the wider business on Agile practices, and operate hybrid Agile/waterfall approaches where the project or regulatory context requires it.* Drive continuous improvement from retrospective actions and lessons learned. Quality, Release & Transition* Coordinate test planning and execution across system, integration, performance, security and user acceptance testing.* Manage UAT with business stakeholders, including defect triage, prioritisation and sign-off.* Plan and coordinate releases: cutover plans, rollback plans, go/no-go criteria and production readiness reviews.* Manage business readiness — training, communications, process changes and organisational change impacts.* Ensure a clean transition to support operations, including documentation, handover and hypercare.* Run post-implementation reviews, capture lessons learned and track benefits realisation against the business case.<br>REQUIRED SKILLS & EXPERIENCE:* Minimum 8 years of project management experience delivering IT, software and digital projects end to end, including at least 3 years in an Agile delivery environment.* Proven track record of delivering multiple concurrent projects on time, within budget and to agreed quality standards.* Strong command of both Agile frameworks (Scrum, Kanban, SAFe) and traditional/hybrid delivery methodologies (waterfall, stage-gate).* Demonstrated ability to run Agile ceremonies effectively and coach teams in Agile practice.* Strong planning and scheduling skills including work breakdown structures, estimation techniques, dependency management and critical path analysis.* Budget, cost control, resource planning and vendor/contract management experience.* Rigorous risk, issue, dependency and change management discipline.* Excellent executive communication, reporting and presentation skills; able to distil complex technical detail into clear business language.* Strong stakeholder management, negotiation, influencing and conflict-resolution skills across all levels of an organisation.* Sufficient technical literacy to engage credibly with engineering teams — SDLC, APIs and integrations, cloud, web and mobile applications, data and reporting, testing, environments and release management — and to challenge estimates, designs and risk assessments.* Requirements and business-analysis fundamentals: process flows, user stories, acceptance criteria, traceability.* Hands-on proficiency with project and collaboration tooling such as Jira, Azure Dev Ops, Confluence, Microsoft Project, Smartsheet, Share Point and Power BI or equivalent reporting tools.* Advanced Microsoft Office skills, particularly Excel and Power Point for analysis and executive reporting.* Working knowledge of trading and capital markets is essential — including the trade lifecycle (order origination, routing, execution, clearing and settlement), market data, brokerage and exchange operations, post-trade processes, and the regulatory and compliance environment in which they operate.* Excellent written and verbal English communication skills.<br>PREFERRED / ADVANTAGEOUS:* Professional certification such as PMP, PRINCE2, PMI-ACP, Certified Scrum Master (CSM), Professional Scrum Master (PSM) or SAFe.* Arabic language proficiency (spoken and written) — preferred.* Experience delivering projects for an exchange, brokerage, bank, asset manager or fintech.* Experience managing regulatory, compliance-driven or audited technology programmes.* Experience managing systems integrators and offshore or distributed delivery teams.* Formal change-management training (for example Prosci / ADKAR).* Experience with ITIL service transition, or with programme-level or portfolio-level delivery.* Experience introducing or improving PMO processes, templates and delivery governance.<br>QUALIFICATIONS & EDUCATION:* Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration or a related discipline.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;SC Ventures is Standard Chartered’s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.</span><br><span>• &nbsp; &nbsp;We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.</span><br><span>• &nbsp; &nbsp;We are building ecosystems around four high conviction themes: Online Economy &amp; Lifestyle, SMEs &amp; World Trade, Digital Assets, and Sustainability &amp; Inclusion.</span><br><span>• &nbsp; &nbsp;We are a global team of "Members" (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London, and the United Arab Emirates</span></p><br><br> <p><span><strong>About The Role</strong></span><br><span>• &nbsp; &nbsp;Coordinator will support the day-to-day manual operations of the marketplace, ensuring smooth execution across customer support, catalogue management, customer onboarding, fulfilment, order management, refunds and returns.</span><br><span>• &nbsp; &nbsp;This role is highly operational and detail-oriented, acting as a coordination point between internal teams, buyers, sellers and logistics partners to maintain service quality and operational continuity</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Identify recurring operational issues, document process gaps, and recommend improvements to reduce manual effort and improve marketplace efficiency</span></p><br><br> <p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Provide day-to-day administrative and operational support for marketplace activities, ensuring tasks are completed accurately and within agreed timelines</span><br><span>• &nbsp; &nbsp;Support customer service operations by responding to inquiries, coordinating issue resolution, escalating complex cases and following up until closure</span><br><span>• &nbsp; &nbsp;Support customer and seller onboarding by collecting required information, validating documents, coordinating account setup and tracking onboarding progress</span></p><br><br> <p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Assist with cataloguing activities: product data entry, information validation, image and attribute checks, SKU updates and correction of listing errors</span><br><span>• &nbsp; &nbsp;Support order management activities: manual order checks, status updates, delivery coordination, cancellation handling and issue tracking</span><br><span>• &nbsp; &nbsp;Coordinate refunds and returns: validating return requests, tracking return status, supporting refund processing and ensuring cases are documented properly</span><br><span>• &nbsp; &nbsp;Maintain accurate operational trackers, reports and records covering onboarding, catalogue updates, orders, fulfilment issues, returns, refunds and support cases</span></p><br><br> <p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Act as a coordination point between internal teams, buyers, sellers and logistics partners</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Monitor order flow and fulfilment status, coordinate with internal teams and logistics partners, and follow up on delayed, failed or exception orders</span><br><span>• &nbsp; &nbsp;Escalate complex cases appropriately and support timely resolution</span></p><br><br> <p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Ensure cases and processes are documented properly and records maintained accurately (you can pull the documentation thread out of the refunds and trackers bullets)</span><br><span>• &nbsp; &nbsp;Adherence to defined process flows and service quality standards</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>Group and SCV</span><br><span>• &nbsp; &nbsp;SC Group Traded Risk Management (TRM)</span><br><span>• &nbsp; &nbsp;SC Group Credit Risk</span><br><span>• &nbsp; &nbsp;SC Group Treasury Risk</span><br><span>• &nbsp; &nbsp;SC Group Digital Asset Risk</span><br><span>• &nbsp; &nbsp;SCV Chief Risk Officer (CRO)</span><br><span>• &nbsp; &nbsp;SCV Chief Operating Officer (COO) / Accelerators</span><br><span>• &nbsp; &nbsp;SCV Risk Framework Owners (RFO), and</span><br><span>• &nbsp; &nbsp;SCV Functional Subject Matter Experts (SME)</span></p><br><br> <p><span>External</span><br><span>• &nbsp; &nbsp;Relevant external regulator</span></p><br><br> <p><span><strong>Other Responsibilities</strong></span><br><span>• &nbsp; &nbsp;Embed Here for good and Group’s brand and values in the business and SC Ventures.</span><br><span>• &nbsp; &nbsp;Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Business Acumen</span><br><span>• &nbsp; &nbsp;Business Markets</span></p><br><br><b>Qualifications</b> <br><p><span><strong>Education &nbsp; &nbsp; </strong>Minimum of Degree or other advanced education.</span><br><span><strong>Languages &nbsp; &nbsp; </strong>English (Arabic or Hindi desirable)</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.<br>You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>We are looking for experienced Senior Data Center Engineers/Technicians to join our Infrastructure Operations team as technical leads within Data Center Operations (DCO). As a Senior Data Center Engineer/Technician, you will serve as a subject matter expert (SME) and escalation point for complex infrastructure issues including hardware, fiber, networking, and related systems. You will mentor junior technicians, drive process improvements, and take ownership of operational excellence across your site or shift. You will independently resolve the most complex infrastructure issues and lead cross-functional troubleshooting efforts to minimize customer impact.<br>Key job responsibilities<br>Safety<br>- Champion and enforce the highest safety standards; drive a world-class safety culture across the team.<br>- Lead safety initiatives, projects, and audits to foster continuous improvement in safety performance.<br>- Adhere to all DC safety protocols during red zone (RZ) and floor operations; coach others on compliance.<br>- Conduct safety inspections, identify hazards, and implement corrective actions to maintain site compliance standards.<br>- Mentor team members on safe work practices and serve as a safety role model.<br>Data Center Operations (DCO)<br>- Diagnose and resolve complex hardware, network, and infrastructure problems with minimal supervision.<br>- Serve as the primary escalation point for issues.<br>- Troubleshoot events within internal Service Level Agreements (SLAs) and drive resolution of high-severity incidents.<br>- Perform advanced root cause analysis (RCA) of equipment failures and document findings to prevent recurrence.<br>- Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).<br>- Ability to work at heights as required by operational tasks.<br>- Perform and oversee a full range of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.<br>- Develop, review, and improve Standard Operating Procedures (SOPs) and runbooks to enhance operational efficiency.<br>- Train and mentor junior technicians on troubleshooting methodologies, tools, and best practices.<br>Scope &amp; Decision-Making<br>- Operate across multiple process paths within the DCO team, applying deep technical knowledge to independently determine the correct course of action — including non-standard situations requiring judgment and deviation from established procedures.<br>- Make real-time operational decisions that balance speed, safety, and quality.<br>- Work is reviewed periodically by supervision; expected to operate with significant autonomy on day-to-day tasks.<br>Communication &amp; Collaboration<br>- Communicate clearly and effectively via tickets, SIMs, task tracking entries, write-ups, and post-incident reviews.<br>- Lead team meetings, present operational updates to leadership, and represent DCO in cross-functional discussions.<br>- Collaborate with partner teams (DCEO, Security, Logistics, Engineering) to resolve complex issues and drive improvements.<br>Impact &amp; Process Improvement<br>- Deliver work that directly impacts site-level and cluster-level metrics including ticket resolution, decom throughput, SLA adherence, and safety compliance.<br>- Identify, propose, and implement process improvements that drive operational excellence within DCO workflows.<br>- Own and track improvement initiatives from ideation through execution and measurement.<br>Technical Leadership &amp; Mentorship<br>- Serve as a technical mentor and on-the-job trainer for junior technicians and new hires.<br>- Lead shift operations in the absence of a manager or site lead; act as the point of contact for escalations.<br>- Support onboarding and certification of new team members through structured training and knowledge transfer.<br>Shift &amp; On-Call<br>- Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br>About the team<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Why AWS?<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- High School or equivalent diploma<br>- Experience in computer networking<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Experience with computer hardware troubleshooting and repair, including server, storage, and networking equipment<br>- Bachelor's degree in IT, computer science or equivalent<br>- Experience in a data center or other critical environment<br>- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings<br>- Proficiency in Linux operating systems and command-line troubleshooting<br>- Experience with network protocols and fiber optic infrastructure<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>We are seeking an accomplished and highly experienced <strong>Senior Resident Engineer</strong> to lead site supervision and construction delivery oversight for a large-scale building project in Dubai, UAE. This client-facing leadership role requires strong technical expertise in civil, electrical, or mechanical engineering, with proven experience supervising complex construction works, coordinating multidisciplinary site teams, and ensuring that project execution aligns with approved drawings, specifications, contract requirements, quality standards, safety expectations, and project objectives.</p><br><p>The ideal candidate will have extensive experience managing supervision and construction activities for similar-sized buildings, preferably within <strong>data center</strong>, mission-critical, industrial, infrastructure, or large-scale commercial developments. The role also requires a strong awareness of construction contracts, contract administration, claims, variations, and contractual obligations.</p><br><p>You will play a key role in representing the client’s interests on site, coordinating with contractors, consultants, engineers, project managers, and stakeholders to ensure construction works are delivered safely, efficiently, and in accordance with the project’s technical, commercial, schedule, and quality requirements.</p><br>RESPONSIBILITIES<ul><li>Lead site supervision activities across civil, structural, architectural, mechanical, electrical, and related construction works, ensuring compliance with approved drawings, specifications, standards, and project requirements.</li><li>Serve as the senior site representative and primary technical interface between the client, consultants, contractors, subcontractors, and project stakeholders.</li><li>Oversee construction progress, site activities, inspections, technical coordination, quality performance, and contractor execution.</li><li>Monitor contractor performance to ensure works are completed safely, on schedule, within quality expectations, and in accordance with contractual obligations.</li><li>Review construction methodologies, method statements, inspection and test plans, material submittals, shop drawings, technical submissions, and site execution plans.</li><li>Coordinate with discipline engineers to resolve technical issues, design clarifications, RFIs, site constraints, and constructability challenges.</li><li>Chair and participate in site coordination meetings, progress meetings, technical workshops, and contractor review sessions.</li><li>Review contractor progress reports, site records, inspection results, NCRs, quality observations, and corrective action plans.</li><li>Ensure that works are properly inspected, tested, documented, and accepted in line with project quality procedures and applicable codes and standards.</li><li>Monitor project risks, delays, interface issues, and site constraints, escalating critical matters to project leadership with recommended corrective actions.</li><li>Support contract administration activities, including review of variations, claims, delay events, change requests, contractual notices, and commercial documentation.</li><li>Provide input on contractor payment applications, progress assessments, change orders, and claims from a technical and site execution perspective.</li><li>Ensure proper coordination between construction, design, procurement, project controls, cost, quality, safety, commissioning, and handover teams.</li><li>Support schedule monitoring by validating actual site progress against the approved construction schedule and identifying areas of delay or concern.</li><li>Promote effective communication and coordination across all site stakeholders to support timely decision-making and issue resolution.</li><li>Ensure that all site activities comply with applicable UAE regulations, local authority requirements, client standards, project specifications, and industry best practices.</li><li>Support testing, commissioning, handover, snagging, closeout, and turnover activities to ensure project completion requirements are achieved.</li><li>Mentor and guide site engineering teams, promoting accountability, technical excellence, quality, safety, and professional conduct.</li><li>Perform other related duties as required and assigned.</li></ul>QUALIFICATIONSRequired qualifications:<ul><li><strong>20+ years</strong> of experience in resident engineering, construction supervision, project management, site engineering, or construction management for large-scale building, infrastructure, industrial, or mission-critical projects.</li><li>Bachelor’s degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, Construction Management, or a related technical field.</li><li>Senior-level engineering background in <strong>Civil</strong> or <strong>Electrical &amp;amp; Mechanical</strong> disciplines.</li><li>Proven experience supervising and managing the construction of similar-sized buildings or complex large-scale developments.</li><li>Prior experience working on <strong>data center</strong>, mission-critical, industrial, infrastructure, or large-scale commercial building projects is highly desirable.</li><li>Strong technical understanding of multidisciplinary construction activities, including civil, structural, architectural, mechanical, electrical, and building services works.</li><li>Demonstrated experience leading site supervision teams and coordinating contractors, consultants, subcontractors, and client representatives.</li><li>Strong awareness of construction contract law, contract administration, claims, variations, notices, change management, and contractual obligations.</li><li>Ability to review and interpret drawings, specifications, contracts, method statements, shop drawings, material submittals, schedules, and technical documentation.</li><li>Experience in monitoring contractor performance, site progress, quality compliance, safety practices, and construction deliverables.</li><li>Strong understanding of quality assurance, site inspection processes, NCR management, testing, commissioning, handover, and closeout requirements.</li><li>Excellent communication, leadership, negotiation, and stakeholder management skills.</li><li>Strong problem-solving skills with the ability to resolve technical, contractual, and site coordination issues in a timely manner.</li><li>Ability to manage multiple priorities and make sound decisions in a fast-paced, client-facing project environment.</li><li>Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.</li></ul>Preferred qualifications:<ul><li>Master’s degree in Engineering, Construction Management, Project Management, or a related field.</li><li>Professional Engineer, Chartered Engineer, or equivalent professional registration.</li><li>Professional certifications, such as PMP, RICS, CIOB, FIDIC, or other relevant credentials in construction/project management.</li><li>Experience working on <strong>hyperscale data centers</strong> or other large-scale, mission-critical facilities.</li><li>Experience working in a PMC, owner’s representative, consultant, or client-side supervision role.</li><li>Previous experience working in Dubai, the UAE, or the wider GCC region.</li><li>Familiarity with UAE authority requirements, permitting processes, inspections, and local construction regulations.</li><li>Knowledge of FIDIC-based contracts and international construction contract administration practices.</li><li>Familiarity with Primavera P6, Microsoft Project, Aconex, Procore, Oracle Primavera Cloud, or other project management and document control platforms.</li></ul>POSITION DETAILS<ul><li><strong>Location (On-site):</strong> Dubai, United Arab Emirates</li><li><strong>Position:</strong> Senior Resident Engineer</li><li><strong>Position Classification:</strong> Salary-based full-time hours</li></ul><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>We are seeking an accomplished and highly experienced <strong>Project Management MEP Coordinator</strong> to support the planning, coordination, supervision, and delivery of MEP works for a large-scale project in Dubai, UAE. This client-facing role requires strong technical expertise in mechanical and electrical systems, combined with extensive experience in construction supervision, scheduling, planning, coordination, and project delivery for complex building projects.</p><br><p>The ideal candidate will have a strong background in <strong>Mechanical or Electrical Engineering</strong>, with proven experience coordinating multidisciplinary MEP works on large-scale construction projects, preferably within <strong>data center</strong>, mission-critical, industrial, infrastructure, or high-tech commercial developments.</p><br><p>You will play a key role in supporting project management and construction delivery by coordinating MEP activities, monitoring progress against schedule, resolving technical and interface issues, and ensuring MEP works are executed in accordance with approved drawings, specifications, quality standards, safety requirements, and project objectives.</p><br>RESPONSIBILITIES<ul><li>Coordinate and oversee MEP construction activities across mechanical, electrical, plumbing, fire protection, ELV/ICT, and related building services disciplines.</li><li>Support project management teams in the supervision, planning, scheduling, and delivery of MEP works on site.</li><li>Monitor MEP progress against approved construction schedules, look-ahead plans, milestones, and project delivery targets.</li><li>Coordinate with contractors, consultants, discipline engineers, project controls teams, vendors, and client representatives to ensure effective MEP execution and alignment.</li><li>Review MEP construction plans, method statements, inspection and test plans, shop drawings, material submittals, technical submissions, and site coordination documents.</li><li>Identify MEP interface issues, coordination gaps, design conflicts, procurement constraints, and construction risks, and support timely resolution.</li><li>Participate in MEP coordination meetings, progress meetings, technical workshops, planning sessions, and site inspections.</li><li>Support schedule development and updates by validating MEP sequencing, construction logic, dependencies, resource requirements, and progress status.</li><li>Coordinate with planning and scheduling teams to ensure MEP activities are accurately reflected in project schedules and recovery plans.</li><li>Review contractor progress reports and provide input on MEP progress, delays, constraints, risks, and corrective actions.</li><li>Monitor contractor performance to ensure MEP works are delivered safely, on schedule, and in accordance with project quality and technical requirements.</li><li>Support the review of RFIs, technical queries, design clarifications, change requests, and site instructions related to MEP scopes.</li><li>Assist in assessing MEP-related variations, claims, delay events, and commercial impacts from a technical and progress perspective.</li><li>Coordinate with QA/QC teams to ensure MEP inspections, testing, NCR closeout, punch lists, and quality documentation are completed in line with project requirements.</li><li>Support testing, commissioning, integrated systems testing, handover, closeout, and turnover readiness for MEP systems.</li><li>Ensure proper coordination between MEP works and civil, structural, architectural, ICT/ELV, commissioning, procurement, and operations teams.</li><li>Prepare and contribute to MEP progress reports, coordination trackers, action logs, risk registers, look-ahead schedules, and executive summaries.</li><li>Promote strong communication, accountability, safety, quality, and timely decision-making across MEP project teams.</li><li>Perform other related duties as required and assigned.</li></ul>QUALIFICATIONS<p><strong>Required qualifications:</strong></p><br><ul><li><strong>20+ years</strong> of experience in MEP coordination, project management, construction supervision, planning, scheduling, or construction management for large-scale building, infrastructure, industrial, or mission-critical projects.</li><li>Bachelor’s degree in <strong>Mechanical Engineering</strong> or <strong>Electrical Engineering</strong>.</li><li>Strong experience supervising and coordinating MEP construction activities on large-scale projects.</li><li>Proven experience in construction scheduling, planning, sequencing, progress monitoring, and coordination of complex MEP works.</li><li>Prior experience working on <strong>data center</strong>, mission-critical, industrial, infrastructure, or large-scale commercial building projects is highly desirable.</li><li>Strong technical understanding of mechanical and electrical systems, including HVAC, chilled water, plumbing, fire protection, power distribution, generators, UPS systems, switchgear, lighting, low-current systems, BMS, and related building services.</li><li>Ability to review and interpret MEP drawings, specifications, schedules, method statements, shop drawings, material submittals, RFIs, inspection documents, and technical reports.</li><li>Experience coordinating with contractors, consultants, subcontractors, client representatives, design teams, project controls teams, and commissioning teams.</li><li>Strong understanding of project management principles, construction supervision practices, schedule control, quality requirements, and site coordination processes.</li><li>Ability to identify MEP risks, delays, interface conflicts, constructability issues, and coordination challenges and recommend practical solutions.</li><li>Strong communication, leadership, coordination, and stakeholder management skills.</li><li>Excellent organizational skills with the ability to manage multiple priorities, actions, and technical interfaces in a fast-paced project environment.</li><li>Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.</li></ul>Preferred qualifications:<ul><li>Professional certifications such as <strong>PMP</strong>, <strong>ATD</strong>, <strong>ATS</strong>, or other relevant project management, data center, or technical certifications.</li><li>Master’s degree in Engineering, Construction Management, Project Management, or a related field.</li><li>Experience working on <strong>hyperscale data centers</strong> or other large-scale, mission-critical facilities.</li><li>Experience working in a PMC, owner’s representative, consultant, or client-side project management environment.</li><li>Previous experience working in Dubai, the UAE, or the wider GCC region.</li><li>Familiarity with UAE authority requirements, permitting processes, local construction regulations, and international building standards.</li><li>Experience supporting commissioning, startup, integrated systems testing, operational readiness, handover, and closeout of MEP systems.</li><li>Familiarity with Primavera P6, Microsoft Project, Aconex, Procore, Oracle Primavera Cloud, BIM 360, or other project management and document control platforms.</li><li>Knowledge of data center mechanical and electrical infrastructure, redundancy requirements, critical power systems, cooling systems, BMS/EPMS, and commissioning requirements.</li></ul>POSITION DETAILS<ul><li><strong>Location (On-site):</strong> Dubai, United Arab Emirates</li><li><strong>Position:</strong> Project Management MEP Coordinator</li><li><strong>Position Classification:</strong> Salary-based full-time hours</li></ul><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Job Description<br><br>The Role<br><br>This is an exciting opportunity for an experienced Structural Construction Superintendent with multi disciplinary experience and a proven track record in overseeing and coordinating all on-site activities, ensuring projects are completed on time, within budget, and according to quality and safety standards for a high-profile client.<br><br>Our Clients and Projects <br><br>Designing the future. Transforming the world<br><br>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.<br><br>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.<br><br>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organisation actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ service of our employees at 5 year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field<br><br>The Key Objectives For This Role Are<br><br>Assures the quality and integrity of each project, bringing projects in on schedule and within budget. Using in-house construction management procedures and experience, provide continuity and consistency of construction management with quality assurance and reliable control Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules Oversees total construction field effort to ensure project is constructed in accordance with design, specifications, budgets and schedules. Generally responsible for projects or subset of project with value above USD 500 million<br><br>Responsibilities<br><br>Key Accountabilities and Responsibilities: <br><br>Responsible for construction and contractor related deliverables Supervises all areas on small projects and / or a subset / discipline on larger projects Responsible for management and execution of multiple field disciplines or a subset of assigned construction project(s) in accordance with the requirements of the contract between the company and the client, and in accordance with the company’s operating policies and principles Responsible for execution of the work in accordance with the quality standards and requirements specified for the project Manages and controls project cost and schedule of assigned disciplines / subset of on site construction Management of installation, commissioning and completion activities of materials and equipment Coordinates field personnel work schedules to maximise utilisation and ensure work is delivered on schedule Ability to monitor work progress and report against the plan Ensure safety, quality and environmental responsibilities and accountabilities have been defined and communicated to workers engaged within their area(s) of control Ensure all workers within their area(s) of control receive appropriate training to perform their work in a safe, legal and competent manner including any Health and Safety and site-specific inductions Initiate safety, quality and environmental processes within their area(s) of control, including toolbox meetings, inspections, and the identification, assessment and control of risks in accordance with Wood and client requirements Manages and controls project cost and schedule of assigned discipline / subset of on site construction. Utilise Commercial processes to capture variations effectively Coordinate supply and delivery of equipment, subcontractors, consumables, accommodation and other project-specific requirements, in accordance with client/contract document specifications and in accordance with Wood Policies & Procedures Understand and manage the industrial relations environment impacting the site and report any issues as required Works with engineering in the design phases to influence the design for optimum constructability <br><br>Qualifications<br><br>Skills And Qualifications <br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Expected<br><br>Degree with a minimum of 15 years Oil and Gas industry experience, including at least 5 years on major capital projects, (> 500 M USD) with Construction Management and Site Management focus Experience within an Oil and Gas operating company is also highly desired and may be considered in lieu of capital project experience Must have excellent communications skills, both written and verbal, with a strong command of the English language. Must be willing to travel extensively for multi-week periods and have the flexibility to adjust work location to support project needs Must be qualified to obtain a CICPA and a UAE work visa<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Git Lab is the intelligent orchestration platform for Dev Sec Ops. Git Lab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust Git Lab to ship better, more secure software faster.<br><br>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.<br><br>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on Git Lab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Git Lab.<br><br>An Overview Of This Role<br><br>This position is 100% remote and will cover MENA markets (including Saudi Arabia and the United Arab Emirates).<br><br>Git Lab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at Git Lab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce Git Lab's value. You'll be responsible for generating qualified meetings and pipeline for Git Lab's Sales organization.<br><br>Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.<br><br>We have an extensive onboarding and training program at Git Lab and you'll be provided with necessary Dev Ops and Git Lab knowledge to fulfill your role.<br><br>What You’ll Do<br><br>Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates. Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the Git Lab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts. Leverage AI tools (such as Git Lab Duo, Claude, or similar) to enhance prospecting research, personalize outreach at scale, and improve the efficiency of your daily workflows, actively contributing to Git Lab's culture of AI adoption.<br><br>What You’ll Bring<br><br>Positive and energetic phone skills, excellent listening skills, strong writing skills Meet or exceed daily, weekly, and monthly KPIsProven experience taking initiative and independently driving projects or activities through to successful outcomes Alignment with our values and working in accordance with those values Knowledge of business process, roles, and organizational structure Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results Passion about being a part of Git Lab's journey Proficiency in using Salesforce and Linked In Sales Navigator Comfort using AI tools to support day-to-day work, whether for research, writing, or workflow automation, and a genuine curiosity to continuously explore how AI can improve your effectiveness as a BDRPrevious tech industry experience or experience in sales development, marketing, or sales is a plus Proficiency in English, our company language, is required for effective communication The ability to travel for events such as trainings, team offsites, customer meetings, etc.<br><br>About The Team<br><br>As part of Git Lab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the Dev Ops and Git Lab knowledge you need to succeed.<br><br>How Git Lab Supports Full-Time Employees<br><br>Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave <br><br>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.<br><br>Country Hiring Guidelines: Git Lab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.<br><br>Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.<br><br>Git Lab is proud to be an equal opportunity workplace and is an affirmative action employer. Git Lab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. Git Lab will not tolerate discrimination or harassment based on any of these characteristics. See also Git Lab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Company Overview:<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes. <br><br>Role Overview: <br>We are looking for a Senior React Native Engineer who has shipped and maintained production apps at scale, who is not afraid to drop into Swift or Kotlin when the Java Script layer runs out, and who has personally taken builds through App Store and Google Play review. You will define our mobile architecture, build the app, wire up the release pipeline, and ship AI-powered experiences on top of our platform APIs. <br><br>Role Responsibilities: <br>Own the mobile architecture - Define the structure, state management, navigation, and module boundaries of our React Native application, and document the decisions behind them. Build production features - Deliver polished, performant, accessible screens against real platform APIs streaming AI responses, authentication, and role-based access. Go native when needed - Write and maintain native modules and native UI components in Swift/ Objective-C and Kotlin/Java. Bridge SDKs that have no React Native wrapper. Debug crashes that only reproduce on device. Own the release pipeline - Set up and maintain automated builds, signing, versioning, and phased rollouts to both stores. Keep releases boring and repeatable. Own store publishing - Manage App Store Connect and Google Play Console: provisioning, certificates, Test Flight and internal/closed testing tracks, store listings, privacy declarations, review submissions, and appeals when review goes sideways Ship AI features - Integrate LLM and agent APIs into the app: streaming responses, tool calling, token-level UI updates, context management, graceful degradation, and cost-aware request patterns. Explore on-device inference where it makes sense Make quality measurable - Build a test strategy that people actually trust unit, component, and end-to-end plus crash reporting, performance monitoring, and release health dashboards Raise the bar - Review code, mentor engineers who touch mobile, and be the person the team asks when something mobile-specific is unclear. Travel to customer sites across the UAE, including remote and clearance-controlled environments, on short notice when escalations require senior on-site presence. <br>Required experience & Qualification: <br>React Native Core 5+ years in mobile development, with 3+ years shipping React Native applications to production. Deep Type Script (strict mode) and modern React hooks, concurrent rendering, composition patterns, memorization and re-render control Hands-on with the New Architecture: JSI, Fabric renderer, Turbo Modules, and Codegen. You understand what replaced the legacy bridge and why it matters. Hermes runtime: bundle size, startup time, memory profiling, and interpreting Hermes stack traces. Comfortable across the current ecosystem: recent React Native releases (0.8x line), Expo SDK with EAS Build and EAS Update, or a bare/brownfield workflow and clear opinions on when each is the right call. React Navigation (v7+) or Expo Router, with deep linking and universal links configured correctly on both platforms. Data and state at scale: React Query / Tan Stack Query, Zustand or Redux Toolkit, offline-first caching, optimistic updates, background sync. Performance engineering: list virtualization, image pipelines, Reanimated and Gesture Handler, frame-drop diagnosis, cold-start optimization, and profiling with React Native Dev Tools, Flipper, Xcode Instruments, and Android Studio Profiler. <br>Native Platform Depth Able to read, write, and debug Swift/Objective-C and Kotlin/Java at the level required to build and maintain custom native modules. Working knowledge of Xcode and Android Studio: build settings, schemes, Gradle configuration, Cocoa Pods/SPM, Pro Guard/R8. Platform APIs and permissions: push notifications (APNs and FCM), background execution, biometrics and Keychain/Keystore, camera, location, secure storage, deep links, and App Links / Universal Links. Comfortable in brownfield contexts embedding React Native in an existing native app, or vice versa. Understands platform-specific behavior differences and designs around them rather than fighting them. <br>Store Publishing Has personally shipped and maintained apps on both the Apple App Store and Google Play not just handed builds to someone else. i OS: App Store Connect, certificates and provisioning profiles, code signing, Test Flight, App Privacy details and nutrition labels, App Review Guidelines, expedited review and appeals. Android: Play Console, AAB packaging, Play App Signing, internal/closed/open testing tracks, staged rollouts, Data Safety declarations, and staying ahead of target API level deadlines (Android 16 / API 36 for new submissions and updates from 31 August 2026). Release hygiene: semantic versioning, changelog discipline, feature flags, rollback and hotfix strategy, and over-the-air update policy including what OTA can and cannot legally change under each store's rules. <br>CI/CD & Testing Automated mobile pipelines with Fastlane, EAS Build, Bitrise, Git Hub Actions, or Git Lab CI including secret and certificate management (e.g. match, EAS credentials). Automated store submission, metadata delivery, and screenshot generation. Testing: Jest, React Native Testing Library, and end-to-end coverage with Detox or Maestro. You know which tests earn their maintenance cost. Static quality gates: ESLint, Prettier, type checking, and pre-commit/CI enforcement. Observability: Sentry or Firebase Crashlytics, structured logging, sourcemap upload, and release health monitoring. <br>AI Feature Integration Experience consuming LLM / generative AI APIs from a client application streaming (SSE or Web Socket), tool/function calling, structured outputs, retries, timeouts, and cancellation. Designing UX for non-deterministic, latency-variable responses: streaming text, partial state, loading affordances, and honest error handling. Awareness of on-device inference options (Core ML, ML Kit, ONNX Runtime, Execu Torch) and the trade-offs versus server-side calls. Sound instincts on prompt/context handling, token cost, and never trusting client-side secrets. <br>Nice to Have Open-source contributions to the React Native ecosystem core, Reanimated, Gesture Handler, Vision Camera, or your own published library with Codegen specs. Experience with data-dense, real-time dashboard UIs (charts, live telemetry, Web Socket streams). Background in enterprise or B2B products: SSO/OIDC, MDM distribution, RBAC, audit trails. Security and compliance exposure: certificate pinning, jailbreak/root detection, secure storage patterns, SOC 2 or ISO 27001 environments. Design-system work and a genuine eye for interaction detail. Exposure to Kubernetes, GPU infrastructure, or MLOps concepts helpful for understanding what our users are doing. <br>What We're Looking for Beyond the Stack Ownership - You ship, you monitor, you fix. You do not wait to be told. Pragmatism - You know when to reach for a library, when to write native code, and when to say no. Clarity - You can explain a technical trade-off to a designer, a backend engineer, and an executive in the terms each of them cares about. Craft - You care how the app feels, not only whether it works. Comfort with ambiguity - We move fast, requirements evolve, and you help shape them rather than waiting for them

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p><b><span>POSITION GOALS</span></b></p><br><ul><li><span>Assist the Workplace Services Lead in the delivery of services to operate and maintain the property </span>including any designated financial, technical, maintenance, procurement, asset &amp; vendor management.</li><li><span>Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.&nbsp;&nbsp;&nbsp;&nbsp; </span></li></ul><p><b><span>DUTIES AND RESPONSIBILITIES</span></b></p><br><ul><li><span>Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.</span></li><li><span>Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.</span></li><li><span>Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.</span></li><li><span>Staff Management: train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.</span></li><li><span>Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.</span></li><li><span>Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.</span></li><li><span>Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.</span></li><li><span>Understand the operational &amp; technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.</span></li><li><span>Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.</span></li><li><span>Run the Human Experience and communications program for the site.</span></li><li><span>Monitor the Work Order system as it effects your area &amp; ensure that rectification works are recorded &amp; actioned in a timely manner.</span></li><li><span>Routinely test Audio Visual equipment functionality; communicate necessary maintenance &amp; repair as required.</span></li><li><span>Ensure the smooth running of meetings&amp;/or events at the site.</span></li><li>Assist with critical out-of-hours issues &amp; participate as a key team member in responses to emergency situations.</li><li>Dining Services: Overall management of service contractual agreements and smooth operation. Escalation to vendor management if issues take place. Manage Dining Services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. Participate in JLL HSE audit to vendors’ service and kitchen.</li><li>Health and Safety Management: Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&amp;E regulation. Leads Site O&amp;M HSE Action Plans. Ensures contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with HS&amp;E &nbsp;&nbsp;regulations. Carry out supervisory responsibilities in accordance with &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;client/JLL policies and applicable laws, particularly EH&amp;S.</li><li>Provide backup support for the <span>Facilities Manager </span>in times of absence.</li><li>Clearly document &amp; communicate all client expectations to the balance of the WPS team.</li><li>Work collaboratively with facilities team colleagues both within the P&amp;G Account &amp; in the wider JLL network.</li><li>Ensure general administrative activities under your control are conducted in a timely and efficient manner.</li><li>Assist with any other duties as assigned by the WPE lead <span>or Senior Account Management on a need be basis.</span></li><li>Support with Invoice collection and process for payment. Payments follow up.</li><li>Administer the following systems:</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FM SOPs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security system&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Catering system if required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk management system&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H<b>S&amp;E</b><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Corrigo</b><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; JDE</b>KEY PERFORMANCE MEASURES<p>In your areas of responsibility:</p><br><ul><li>Uninterrupted site operations</li><li>Client Satisfaction</li><li>Continuously improving service</li></ul><p><b><span>EMPLOYEE SPECIFICATIONS </span></b></p><br>KEY COMPETENCIES<ul><li>Bachelor's degree in facilities management, business administration, Hotel Business administration or a related field (preferred).</li><li>Experience in Customer Service and Hospitality. &nbsp;</li><li>Proven experience in managing soft services within a commercial real estate or facilities management context.</li><li>Strong knowledge of soft services operations, industry best practices, and relevant regulations.</li><li>Excellent leadership and management skills with the ability to inspire and motivate a team.</li><li>Outstanding communication, negotiation, and interpersonal skills with the ability to build and maintain effective relationships.</li><li>Proficiency in computer applications/systems related to soft services management.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>In-depth understanding of budgeting and cost control principles.</li><li>Certification in facilities management or related field (desirable).</li></ul>LEADERSHIP<ul><li><span>Represent JLL by behaving consistently with cultural and company requirements.</span></li><li><span>Provide services to Procter &amp; Gamble in keeping with P&amp;G’s cultural and company requirements.</span></li><li><span>Work towards objectives unsupervised.</span></li><li><span>Be willing to assist &amp; mentor colleagues.</span></li></ul>PERSONAL EFFECTIVENESS<ul><li><span>Provide an effective contribution to the team’s delivery.</span></li><li><span>Contributes via regular feedback, to the overall performance of the delivery team.</span></li><li><span>Works towards individual targets, monitor and manages individual performance.</span></li></ul>DECISION MAKING<ul><li><span>Be able to make difficult decisions and resolve problems or improve operations.</span></li><li><span>Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL.</span></li></ul>RELATIONSHIP BUILDING<ul><li><span>Promote open, constructive, and collaborative relations with superiors, subordinates, peers and clients.</span></li><li><span>Gains respects of superiors, subordinates, peers, and clients.</span></li></ul>COMMUNICATION<ul><li><span>Listens effectively and communicate through actions and example. Has strong written and oral communication skills.</span></li></ul><p><i><span>Note: This job description is intended as a general guide and may be subject to change. Additional responsibilities and duties may be assigned as needed to support the needs of the business.</span></i></p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –&nbsp; you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?<br>Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.<br>Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.<br>Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.<br>Our story is one of heritage, passion, and belonging, and now, it could be yours too.<br>Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.<br>LOVE WHAT YOU DO EVEN MORE<br>At Marriott, we believe exceptional guest experiences begin with how we treat our associates.<br>At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.<br>We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<br>A career with limitless horizons, from the golden dunes of Al Maha to over <br>8,000 Marriott hotels worldwide<br>, where new opportunities await.<br>Professional growth and mentorship<br>guided by some of the region’s most accomplished hoteliers.<br>Competitive salary and benefits<br>, including on-property accommodation and full-board meals.<br>Exclusive Marriott privileges<br>, discounted stays and dining, plus special rates for friends and family.<br>Comprehensive medical and life insurance coverage.<br>All the tools, resources, and support<br>you need to excel every day.<br>OUR EXPECTATIONS FROM THE ROLE:<br>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.<br>SCOPE&nbsp;/&nbsp;BUSINESS&nbsp;CONTEXT&nbsp;<br>A&nbsp;Full&nbsp;Time&nbsp;position&nbsp;based&nbsp;at&nbsp;Al Maha Desert Resort and Spa, The Luxury Collection.<br>Number&nbsp;of&nbsp;Direct&nbsp;Reports&nbsp;–&nbsp;02&nbsp;<br>Titles&nbsp;of&nbsp;Direct&nbsp;Reports – Team Leader, Restaurant Manager<br>CANDIDATE&nbsp;PROFILE&nbsp;<br>Experience:<br>At least 2 year of related work experience in five star hotel.&nbsp;<br>Skills&nbsp;and&nbsp;Knowledge<br>Team Work<br>Customer Service Orientation<br>Diversity Relations<br>Interpersonal Skills<br>English Language Proficiency<br>Listening<br>Applied Reading<br>Education&nbsp;or&nbsp;Certification<br>High school diploma or equivalent&nbsp;<br>Bartender&nbsp;Certificate<br>SPECIFIC&nbsp;DUTIES&nbsp;<br>The&nbsp;following&nbsp;are&nbsp;specific&nbsp;responsibilities&nbsp;and&nbsp;contributions&nbsp;critical&nbsp;to&nbsp;the&nbsp;successful&nbsp;performance&nbsp;of&nbsp;the&nbsp;position:<br>General Food and Beverage Services<br>Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.<br>Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).<br>Notify management of maintenance repairs issues.<br>Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.<br>Assist your and other departments when needed to ensure optimum service to guests.<br>Follow property key policies, including checking out and returning keys to appropriate departments.<br>Assists Management<br>Ensure staff is working together as a team to ensure optimum service to guests.<br>Communicate with guests, other employees, or departments to ensure guest needs are met.<br>Greeting and Seating<br>Thank every guest upon departure and wish them a fond farewell.<br>Closing<br>Secure liquors, beers, wines, coolers, cabinets, and storage areas.<br>Check with captain or supervisor before leaving at end of shift.<br>Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.<br>Complete bottle transfer slips and distribute accurately.<br>Beverage/Coffee Cart<br>Inspect the cleanliness and presentation all china, glass, and silver prior to use.<br>Drain, clean, and fill ice bin.<br>Cash/Bank Handling<br>Follow property control audit standards and cash handling procedures (e.g., blind drops).<br>Process all payment methods in accordance with Accounting procedures and policies.<br>Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.<br>Transport bank to/from assigned workstation, following security procedures.<br>Count bank at end of shift.<br>Steps of Service<br>Check in with guests to ensure satisfaction with each food course and/or beverages.<br>Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.<br>Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.<br>Wine/Sommelier<br>Answer guest questions or concerns regarding the origin, vintage, and style of various wines.<br>Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.<br>Bartending<br>Follow all state and local laws for serving alcohol responsibly (e.g., last call times).<br>Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.<br>Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.<br>Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.<br>Prepare drink orders for guests according to specified recipes using measuring systems.<br>Communicate last call at designated closing time to guests.<br>Check quality and set up designated bar stock and supplies by using checklist.<br>Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.<br>Stock and Supplies<br>Check quality and quantity of all stock and supplies using checklist.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law<br>.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Strategic Account Manager <br><br>Location: Dubai, United Arab Emirates<br><br>Model of Work: Hybrid<br><br>Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.<br><br>Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.<br><br>Overview<br><br>We are seeking a dynamic person to join our Middles East sales team as a Strategic Account Manager for our upstream software solutions. The Strategic Account Manager (SAM) will be part of an extraordinary team that delivers innovative business process software solutions for the Oil & Gas industry.<br><br>As one of our SAMs, you will be responsible for building and maintaining pre and post sales relationships with Quorum’s customers while meeting short- and long-term sales goals. Our talented solutions architects and solutions consultants will present strong technical presentations to the clients you engage and ensure a successful implementation of the solutions you sell. You will be responsible for engaging both existing clients and potential clients in this role: You should be excited by both nurturing current clients and expanding our footprint in current clients, and by captivating prospective clients.<br><br>Responsibilities<br><br>Build full Account Plans for assigned accounts Work closely with our internal Quorum resources (Solutions Architects, Solution Consultants, and other Services team members) to create a compelling message for clients from initial contact through to end user experience: Ensure an exceptional Total Customer Experience at each account you manage Build and develop a trust-based, mutually beneficial relationship with principal customer sponsors (including executives and analysts) of the account Mature and formalize account relationship expectations and address all Quorum products and services with a growth strategy for each that maximizes “customer share” across all accounts Lead and foster company-to-company relationships to develop competitive immunity Attain targeted sales goals and performance through the effective management of resources Sponsor and institutionalize new and innovative ways of working in teams to meet customer needs/sales Identify new opportunities and build credibility with customers Comply with Quorum’s policies and processes Load and update information into our systems (CRM, HR, etc.) Comply with our clients and prospects policies Being an active member of the team focused in building a cooperative and successful team environment Maintain current functional and technical knowledge of the entire Quorum offering Build and develop market awareness and brand recognition in the region Being an active member of the team focused in building a cooperative and successful team environment And other duties as assigned<br><br>Objectives <br><br>Achieve sales objectives Strengthening existing relationships with existing clients at different Business Units Own the account Profile / Executive Briefing document for the accounts Find ways to promote regular structured communication to the virtual account team via conference calls or formal emails, clearly outlining key projects, opportunities, issues, products transitions, pricing, etc. Set account strategy and formulate an account plan for all accounts with clear objectives and actions. Effectively manage any special deals to ensure that they are fully authorized without exception or ambiguity, and that they are accurately documented both internally and externally Work with Product Management, Marketing, and R&D to identify and validate product features and solutions required by target industry/clients. This includes presenting and soliciting target customer feedback on advanced product features, benefits, and future product direction concepts Define and execute a strategy aimed to drive the desired growth in the region Utilize product knowledge to deliver the value proposition to the customers.<br><br>Requirements<br><br>At least 5 years’ experience in account management and/or software sales. Bachelor’s degree or equivalent experience in a related technical, business discipline, or equivalent Advanced English level. All internal business-related communications (both verbal and written) will be conducted in English Strong presentation skills Ability to negotiate and present strategic proposals Ability to identify opportunity and close deals<br><br>Preferred Skills<br><br>Highly motivated and innovative individual who can work independently while leveraging various internal and external groups necessary to achieve success for all stakeholders Excellent communication and interpersonal skills Demonstrated success in developing and implementing selling strategies for software system solutions Negotiation skills: the ability to gain support of ideas, proposals, and solutions Results-oriented: ability to focus on desired outcomes and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives Passionate about technology Strong organizational skills with an ability to manage competing client demands Knowledge of oil and gas industry, including knowledge of current industry trends and challenges, an asset, but not required Ability to influence at varying levels across the organization Prepare briefings about the business, technical and financial benefits of our solutions and collaborate with customers to develop customized solutions. Being able to conduct presentations to different audiences (executives, leaders, analysts) within our prospects and clients Basic knowledge of the Oil and Gas industry is accepted, Upstream – related knowledge preferred Self-motivated, team oriented and committed to providing an extraordinary level of service <br><br>Additional Details<br><br>Travel: Ability to travel internationally 30-50%. Must have a valid passport. Visa Sponsorship: Employment eligibility to work with Quorum Software in United Arab Emirates is valued. Company might pursue visa sponsorship for this position at its sole discretion if candidate is outstanding and willing to relocate.<br><br>About Quorum Software<br><br>Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.<br><br>Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.<br><br>Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.<br><br>Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Company Overview<br>Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and facilitates seamless integration and scalability for enterprise AI applications. Open Innovation AI focuses on optimizing and simplifying AI workload management and making AI technologies accessible to organizations of all sizes. With its innovative solutions, companies can reduce operational costs, accelerate time to value, and maximize their return on investment, ensuring that their AI strategies contribute directly to enhanced business outcomes.<br>Role Overview:<br>The Lead Delivery Engineer is the senior technical authority for our Delivery Engineering team, the team that takes customer deployments from an empty data hall to a fully running platform on current-generation AI infrastructure: NVIDIA HGX GPU servers, high-speed networking, enterprise storage, and the Open Innovation platform on top. You lead each deployment on site, from end to end.<br>The physical build is handled by others: contracted installers do the rack-and-stack, cabling, and labeling, vendor field engineers commission the storage, and our Network Engineering team brings up the fabric. Through that phase you run the floor, making sure the work goes exactly to plan, coordinating the moving parts, and keeping the customer and the coordinator updated. Once the hardware is ready, the platform work is hands-on and yours: provisioning and configuring operating systems, standing up Kubernetes, and deploying the Open Innovation products. You also produce the low-level designs (LLDs) and the as-built documentation for each engagement.<br>This is a senior individual contributor role. The authority you carry comes from your technical credibility, your judgment, and the trust you earn with the team and with customers. The team will look to you for the difficult technical calls, customers will treat you as their senior point of contact, and the deployment standards you define become the standards the team operates against. You will work closely with the Delivery & Network Coordinator on logistics and status, and with the Solutions Architects on pre-sales technical feasibility.<br>You will spend significant time on customer sites, in escalation calls, and in deployment reviews, hands-on and close to the work the team is doing. The expectation is that you can step into any deployment, find the problem, and either fix it yourself or direct the engineer who can. As Open Innovation grows, the scope of this role grows with it: more engineers operating to your standards, more customers, and more influence over how the delivery organization is run.<br>Role Responsibilities:Lead each customer deployment on site from end to end. During the physical build, direct and coordinate the parties doing the work: contracted installers on rack-and-stack, cabling, and labeling, vendor field engineers on storage, and the Network Engineering team on the fabric, keeping everything to plan and the customer and Coordinator updated. Once the hardware is in place, run the platform deployment hands-on: provisioning and configuring operating systems, standing up Kubernetes on bare metal, installing in-cluster operators (storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar), and deploying and validating the Open Innovation products through to a working handover to customer operations. Produce the low-level designs (LLDs) and the as-built documentation for each engagement. Act as the senior technical escalation point for delivery engagements. Customers escalate to you; you escalate to the Head of Infrastructure only when truly necessary. Manage customer expectations on engagements and represent the team's technical perspective ensuring good outcomes. Distinguish clearly between requests we accept to make our customers successful and the smaller set of cases where the right answer is a careful technical conversation. Absorb this layer of customer engagement so delivery engineers can focus on execution. Be the senior technical presence customers rely on when a deployment gets complex, resolving issues on the ground and keeping the engagement on track before they need to reach the Head of Infrastructure. Define, document, and evolve deployment standards: runbooks, acceptance criteria, handoff checklists, post-deployment validation procedures. Mentor and unblock delivery engineers in the field, joining their calls, reviewing their work, and stepping in when an issue exceeds their experience level. Lead post-incident and post-deployment reviews. Identify systemic gaps and drive corrective action. Partner with the Delivery & Network Coordinator on resourcing, scheduling, and cross-team handoffs, particularly with the application teams who follow infrastructure into customer sites for LLM and platform deployments. Partner with Solutions Architects on pre-sales technical reviews, validating that what is being proposed is deliverable by the team. Travel to customer sites across the UAE, including remote and controlled environments, on short notice when escalations require senior on-site presence<br>Required experience & Qualification8+ years of hands-on experience deploying complex enterprise infrastructure into customer environments. Proven experience leading and coordinating a mixed on-site team through a live build (contracted installers, vendor field engineers, network engineers), keeping the work to plan and on schedule. Deep production experience operating Kubernetes on bare metal, including air-gapped or restricted-network deployments. You should be fluent installing and configuring common in-cluster operators on a fresh cluster: storage CSI drivers, NVIDIA GPU Operator, NVIDIA Network Operator, and similar. Strong Linux server administration (RHEL/Ubuntu): comfortable provisioning operating systems on bare metal, troubleshooting at the OS, driver, and kernel level, and bringing a fresh server from a blank state to production ready. Solid datacenter hardware fluency: GPU-class server hardware (NVIDIA HGX/SXM/PCIe), basic datacenter networking (L2/L3 fundamentals), and the practical experience to supervise contracted installers on rack-and-stack, cabling, and labeling work to a high quality standard. Working knowledge of enterprise storage concepts (block, object, CSI), enough to install drivers, validate, and coordinate with storage vendor field engineers, who handle most of the storage-side work on our engagements. Deep storage expertise is not required.<br>Customer-facing bar Outstanding customer maturity. You are comfortable being the senior voice from Open Innovation in front of demanding customers, and you consistently manage their expectations on scope, timing, and risk without damaging the relationship. Strong communication skills in writing and in live conversation. You explain technical decisions clearly to non-technical stakeholders, and you hold a difficult conversation calmly. A track record of being the steady, trusted presence on hard engagements, resolving issues with customers and with your own engineers before they need senior leadership involvement. Demonstrable track record owning customer escalations end-to-end, including the customer conversation around the technical resolution. Prepared to discuss specific examples in depth.<br>Other requirements Fluent written and spoken English. Willingness to travel to UAE customer sites, including remote and controlled environments, on short notice<br>Preferred Qualifications Direct experience deploying NVIDIA HGX or H100/H200-class GPU systems. Production experience tuning the NVIDIA GPU Operator and NVIDIA Network Operator on real workloads. Hands-on experience with Pure Storage, Net App, or comparable enterprise storage platforms.<br>What Success Looks Like in the First 90 Days You have personally walked at least one in-flight customer deployment from current state to a clean handoff. The delivery team comes to you with technical questions instead of escalating them to the Head of Infrastructure. A first version of the deployment standards (runbook + acceptance checklist) is in circulation and being used by the team. Customers on at least one active engagement know you by name and consider you their technical point of contact

About Emirates Investment Bank:Emirates Investment Bank PJSC (EIBank) is an independent onshore private bank based in Dubai, United Arab Emirates, offering a wide range of banking and investment services to a select group of clients, supporting them through every stage of their wealth journey.<br>Established in 1976 by prominent UAE business families, EIBank offers bespoke solutions across the full range of wealth management services, from asset management and access to global markets to advisory services. <br>EIBank is a relationship driven bank, focused on building long-term partnerships. Our flexible and consultative approach enables us to offer customized products and solutions through innovative advice and services.<br>Job Purpose:Lead the operation, security, and continuous improvement of enterprise network and hybrid-cloud connectivity. The role covers Cisco routing, switching and firewall infrastructure, network access control and AAA, LAN/WAN, network security platforms, Microsoft Azure networking, application and API protection, Zero Trust remote access, high availability, disaster recovery, monitoring, incident response, vendor governance, and regulatory compliance within a banking environment.<br>Key Responsibilities Enterprise Network & Security Operations Administer, maintain, and secure enterprise LAN/WAN infrastructure including routers, switches, firewalls, VPN services, and related network platforms. Operate network and security platforms including next-generation firewalls (NGFW), web application firewalls (WAF), security analytics, centralized logging, monitoring, and management solutions. Perform firmware and software upgrades, hotfixes, hardening, high-availability maintenance, policy changes, and lifecycle activities for managed network and security devices. Manage firewall policies, routing, NAT, VPN, network segmentation, and access control changes using least-privilege principles and regular rule reviews. Monitor availability, capacity, performance, and resilience of network and security services, identifying and implementing improvements to prevent service disruption. Network Access Control & Device Administration Administer enterprise routing and switching environments, including Layer 2/Layer 3 switching, VLANs, trunking, routing, ACLs, redundancy, and secure device administration. Administer Network Access Control (NAC) and Authentication, Authorization, and Accounting (AAA) platforms, including 802.1X authentication and RADIUS-based access enforcement. Manage centralized administrative authentication, authorization, and accounting services for routers, switches, firewalls, and network devices using role-based access controls. Troubleshoot endpoint authentication, authorization policies, identity integration, NAC, RADIUS, and device administration issues across network infrastructure.<br>Cloud Networking & Hybrid Connectivity Design and operate cloud network architectures, including hub-and-spoke and landing-zone models using virtual networks, subnets, network segmentation, security controls, user-defined routing, and controlled traffic flows. Design, implement, and maintain hybrid connectivity between on-premises and cloud environments, including dedicated private connectivity and site-to-site VPN solutions, with appropriate redundancy and disaster recovery capabilities. Implement and troubleshoot cloud networking services, including private connectivity, load balancing, web application security, gateway services, and API connectivity. Design traffic steering through virtual network security appliances and troubleshoot stateful traffic-flow issues, including asymmetric routing, source/destination translation, return-path control, and private connectivity challenges. Participate in architecture and solution reviews to validate segmentation, resiliency, scalability, high availability, and secure connectivity before production deployment.<br>Network Security, WAF & Application Protection Implement and maintain firewall, IDS/IPS, web application firewall (WAF), reverse proxy, and application publishing controls for internet-facing and internal applications. Translate vulnerability assessment and penetration testing findings into network and application security controls such as rate limiting, URL filtering, access policies, TLS enhancements, and security header implementation. Configure and troubleshoot secure application and API traffic flows, path-based routing, digital certificates, certificate chains, and backend service connectivity across network and cloud security platforms. Review network exposure and security policies, remove unnecessary access, and validate changes with application and information security teams.<br>Zero Trust, Remote Access & Identity Integration Operate secure remote-access and Zero Trust Network Access (ZTNA) solutions, including access-policy management and endpoint connectivity services. Integrate remote-access platforms with enterprise identity providers using federated authentication, single sign-on (SSO), and multi-factor authentication (MFA). Support controlled third-party access through segmented network paths and privileged access management solutions. Plan and support remote-access client upgrades and technology migrations, including transitioning from legacy connectivity methods to modern secure access protocols.<br>Performance, Troubleshooting & Incident Response Provide Level 2/Level 3 support for complex network, security, cloud, and application connectivity incidents across on-premises and cloud environments. Perform packet captures, traffic-flow analysis, TCP/TLS troubleshooting, route validation, latency analysis, and security device investigations to isolate root causes. Troubleshoot connectivity across load balancers, private connectivity services, web application firewalls, gateways, and virtual network appliances. Conduct root cause analysis for major incidents and recurring faults, implementing corrective actions to improve service availability and performance. Coordinate technical incident response with internal teams, managed service providers, cloud service providers, and vendor support teams through to resolution.<br>Governance, Compliance & Change Management Work within formal change management and governance processes, assess technical risk, validate implementation and rollback plans, and ensure approved changes are executed and documented. Define and enforce network and cloud governance standards covering IP addressing, segmentation, security zoning, routing, firewall policies, and secure connectivity. Support audits and regulatory reviews by providing configuration evidence, network diagrams, security-control documentation, and remediation status reports. Coordinate internal and external vulnerability assessments and penetration testing activities and track remediation actions through closure. Maintain network architecture documentation, security policy records, IP address management records, standard operating procedures, and operational runbooks.<br>Technical Leadership & Vendor Management Act as a technical focal point for network, cloud, security, SOC/NOC, and managed service operations, validating proposed configurations before production deployment. Lead technical discussions for new solutions, migrations, architecture changes, and incident resolution with infrastructure, cloud, application, information security, and business stakeholders. Review service performance, SLA/KPI achievements, recurring incidents, and operational risks, escalating material gaps to management as required. Provide technical direction, mentoring, knowledge transfer, and troubleshooting support to engineering and operations teams, and review technical documentation from suppliers and service providers. Support onboarding of new technologies and service providers, including design validation, implementation planning, operational handover, and readiness assessments<br>Essential: Bachelor's degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or a related discipline. Desirable:Strong enterprise networking knowledge covering TCP/IP, VLANs, routing, switching, high availability, LAN/WAN, IPsec/SSL VPN, DNS, and network segmentation. Hands-on experience with Cisco enterprise routing and switching, Cisco firewall platforms, Cisco ISE, Network Access Control (NAC), 802.1X, RADIUS, TACACS+, and AAA. Hands-on experience with next-generation firewalls, WAF, IPS/IDS, SASE/ZTNA, remote access, and security monitoring platforms, preferably across Fortinet and Palo Alto Networks technologies. Hands-on experience with Microsoft Azure networking, hybrid cloud connectivity, network virtual appliances, Private Link/Private Endpoints, load balancing, WAF, and cloud network governance. Strong understanding of HTTP/HTTPS, TLS, certificates, NAT, stateful firewall behaviour, application publishing, and packet-level troubleshooting. Experience working in regulated environments with formal change management, audit evidence, vulnerability remediation, disaster recovery, and security compliance requirements. Relevant professional certifications such as Cisco CCNA/CCNP, Fortinet, Palo Alto Networks, or Microsoft Azure certifications are preferred. Strong written and verbal communication skills with the ability to explain technical risk, coordinate vendors, document solutions, and support critical incidents.