Document Controller

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced heads of guest experience who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for heads of guest experience with 4+ years in real estate transactions, hospitality operations, or event production to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: property listing packages, lease abstract summaries, event run-of-show schedules, venue sourcing proposals, guest experience service standards, and banquet event orders.<br><br>Compensation: $70/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> Direct experience producing property listing packages, lease abstract summaries, or venue sourcing proposals for a real estate, hospitality, or events organization Hands-on command of event run-of-show scheduling, banquet event orders, and the guest experience service standards that define premium hospitality Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>Direct experience producing property listing packages, lease abstract summaries, or venue sourcing proposals for a real estate, hospitality, or events organization Hands-on command of event run-of-show scheduling, banquet event orders, and the guest experience service standards that define premium hospitality Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced senior customer success leads who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for senior customer success leads with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.<br><br>Compensation: $70/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 4+ years owning customer success or support operations for a B2B Saa S or services organization, including ownership of health-score models and renewal forecasting Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>4+ years owning customer success or support operations for a B2B Saa S or services organization, including ownership of health-score models and renewal forecasting Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Maintains all Medical Record Documents in the right location on time, and attaches documents appropriately to the Electronic Medical Record (EMR) and patient binders.&nbsp;Tracks the location of records and documents that are&nbsp;delivered to clinical units. Delivers and collects records and documents to/from various locations throughout the facility; arranges deliveries&nbsp;to Satellite Clinics.</span></p><br><br>Responsibilities:<br><p><strong>File Room Reception:</strong></p><br><ul> <li>Deals with all callers/ visitors in a timely and professional manner.&nbsp;</li> <li>Monitors the File Room email and responds appropriately.&nbsp;</li> <li>Processes requests as per policy.</li> <li>Forwards release of information requests to the Release of Information (ROI) Unit.&nbsp;</li> <li>Keeps requesters informed by communicating availability/non-availability of the documents.</li> <li>Uses the tracking module to track the location of patient documents.</li></ul><p><strong>Paper Documents:</strong></p><br><ul> <li>Collects paper patient documents from clinical units, and review them for: <ul> <li>Appropriate patient identification</li> <li>Irregularities&nbsp;</li> <li>Non-approved documents</li> </ul></li> <li>Assigns to sorters, using terminal digit system.</li> <li>Scans and attaches documents to the appropriate Electronic Medical Records (EMR), using at least two patient identifiers.</li> <li>Ensures all scanned documents are to be attached to the correct encounter number (FIN), using the correct document type/ title.&nbsp; <ul> <li>Identify document types that are not available in the health information system.</li> </ul></li> <li><span>Organizes&nbsp;</span>by document type (external, informed consent, others) and process as per policy.</li></ul><p><strong>Non-retrievable Documents:</strong></p><br><ul> <li>Maintains a log of missing documents for statistical and follow-up purposes.</li> <li>Follows up on priority documents in an ongoing and timely manner.</li></ul><p><strong>Preparation of Documents for Planned Procedures:</strong></p><br><ul> <li>Prepares the records, as per the Operating Room schedule. <ul> <li>Ensures necessary documents are available, follows up with the relevant clinic for non-available documents, and advises the inpatient units of the same.</li> <li>Delivers the documents to the appropriate units, by 19:00 hours, one day before the scheduled procedure. &nbsp;</li> </ul></li></ul><p><strong>Uploading Images CDs:</strong></p><br><ul> <li>Uploads external facility CDs containing images, as ordered, ensuring the images are correctly matched to the appropriate order.</li> <li>Coordinates with the ordering Clinic/IT Department.</li> <li>Maintains a log of all CDs received, uploaded and collected.</li></ul><p><strong>Digitisation of Medical Records/ Disposal of Patient Information:</strong></p><br><ul> <li>Supports the digitisation of archived paper medical records, by preparing the records, scanning, and confirming quality checks.</li> <li>Supports the disposal process for digitised medical records. &nbsp;</li> <li>Disposes of patient documents by a secure process (shredding).</li></ul><p><strong>Off-site Storage:</strong></p><br><ul> <li>Submits details for all retrieval requests, log and receive on delivery.</li> <li>Prepares documents and/or records for returning/ initial transport to the off-site Storage location. &nbsp;</li></ul><p><strong>Miscellaneous:</strong></p><br><ul> <li>Uses the incident reporting system to report any events related to confidentiality, security and documentation.</li> <li>Logs daily workload to support department workload statistics.</li> <li>Performs additional duties assigned to Medical Records Coordinators and/or ROI Coordinators such as assembly, and analysis during peak times and leave coverage.</li> <li>Maintains quality results by following hospital standards and policies.</li> <li>Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.</li> <li>Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.</li></ul><br>Qualifications:<br><ul> <li>High School Diploma</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Minimum of two (2) years of experience in a healthcare setting in either Health Information Management (HIM) or Medical Records Department (MRD).</li> <li><span>Knowledge of medical terminology, appropriate level of healthcare and healthcare delivery systems preferred.</span></li> <li><span>Knowledge of terminal digit filing preferred.</span></li> <li>Skills in computer applications (e.g. Word, Excel, PowerPoint, Outlook, and email systems).</li> <li>Ability to speak and write in English fluently.</li></ul> </div>

Job Title: Visa Typist – Construction & Facility Management (Immediate Joiner)<br>???? Location: Dubai, United Arab Emirates ???? Employment Type: Full-Time ???? Experience Required: 3–5 Years (Minimum 2 Years in UAE Construction & FM Industry)<br>About the Role We are seeking a fast, accurate, and experienced Visa Typist / Government Relations Specialist with strong background experience in the UAE Construction and Facility Management (FM) sectors. The ideal candidate will be responsible for managing, preparing, and submitting high-volume visa applications, employment contracts, labor permits, and official government documentation across online portals. This role requires immediate availability to ensure smooth onboarding, quota management, and compliance for site and corporate personnel.<br>Key Responsibilities???? Visa & Entry Permit Typing • Accurately type and submit application forms for entry permits, employment visas, visit visas, residence renewals, status changes, and cancellations • Process initial offer letters, Labour/MOHRE quota requests, and electronic employment contracts • Coordinate appointments for medical fitness tests and Emirates ID biometrics • Handle high-volume typing for site labor, technical staff, and corporate employees efficiently<br>???? Government Portal Operations • Navigate and execute transactions across UAE platforms: GDRFA (Amer), ICP, MOHRE (Tasheel/Tawjeeh), DED, DHA, and Emirates ID (ICP) • Monitor application statuses daily to resolve system queries, approvals, or rejections • Manage company establishment card updates, labor quotas, and license renewals on government portals • Stay updated on the latest UAE labor laws, immigration rules, and portal fee structures<br>???? Document Clearing & Compliance • Inspect supporting documents (passports, attested certificates, medical reports, trade licenses) prior to typing to eliminate rejections • Verify employee data against MOHRE and GDRFA databases to maintain strict legal compliance • Assist the HR and PRO teams in auditing employee visa files and tracking status changes • Ensure all site and facility staff hold valid legal working documentation at all times<br>???? Record Keeping & Tracking • Maintain clean, up-to-date digital and physical logs of visa status, expiry dates, and portal receipts • Generate weekly/monthly visa status and renewal tracking reports for HR management • Track fine status, grace periods, and overstay issues to minimize company financial liability • Archive and organize all official payment receipts and transaction records for auditing<br>???? Stakeholder & PRO Coordination • Liaise directly with in-house PROs to align online typing with physical document submission/submission at centers • Coordinate closely with HR Executives and Site Managers regarding candidate onboarding timelines • Communicate with employees and candidates to collect accurate documentation and clarify requirements • Assist in resolving complex visa or labor application blocks with government authorities<br>Must-Have Qualifications ✅ High School Diploma, Diploma, or Bachelor’s Degree ✅ 3–5 years of hands-on experience as a Visa Typist in the UAE ✅ Minimum 2 years of experience within UAE Construction, Contracting, or Facility Management companies ✅ Fast and accurate typing speed in English (bilingual English/Arabic typing proficiency is a strong advantage) ✅ Operational proficiency across GDRFA (Amer), ICP, MOHRE (Tasheel/Tawjeeh), DED, DHA, and Emirates ID portals ✅ Thorough knowledge of UAE Labour Law, MOHRE processes, visa categories, fee structures, and attestation requirements ✅ High attention to detail, strong time-management skills, and ability to work under strict deadlines<br>Preferred Qualifications ⭐ Experience handling high-volume blue-collar workforce visa processing (contracting/FM labor) ⭐ Valid UAE Driving License ⭐ Good communication skills in Arabic and English ⭐ Strong coordination capabilities with PRO and HR teams ⭐ Immediate availability (Notice period: Immediate to maximum 1–2 weeks)<br>What We Offer ✨ Competitive Salary Package ✨ Visa, Medical Insurance & Annual Air Ticket ✨ Gratuity as per UAE Labor Law ✨ Stable career growth and professional development opportunities ✨ Collaborative and fast-paced working environment<br>To Apply ???? Send your updated CV to: hr@innovativezone.co ???? Subject Line: Visa Typist – Construction & FM (Immediate Joiner)(Only shortlisted candidates will be contacted)

<ul><li><p>Support engineering design activities for power projects, substations, utility buildings, and associated infrastructure.</p></li><li><p>Prepare, develop, and review engineering drawings, layouts, calculations, specifications, schedules, and technical documents.</p></li><li><p>Review project requirements, tender documents, client specifications, applicable codes, and site conditions to establish design requirements.</p></li><li><p>Coordinate design activities with Civil, Structural, Electrical, MEP, BIM, Planning, Procurement, Construction, and QA/QC teams.</p></li><li><p>Develop design solutions that are technically sound, practical, cost-effective, and suitable for construction.</p></li><li><p>Prepare and update detailed design drawings, layouts, sections, details, schematics, and engineering documentation.</p></li><li><p>Review and coordinate multidisciplinary drawings to identify design clashes, interface issues, and inconsistencies.</p></li><li><p>Assist in preparing engineering calculations, design reports, material specifications, BOQs, and technical schedules.</p></li><li><p>Ensure design deliverables comply with approved project specifications, applicable international standards, UAE regulations, authority requirements, and client standards.</p></li><li><p>Review design inputs received from clients, consultants, vendors, and other engineering disciplines.</p></li><li><p>Coordinate with site teams to understand existing conditions and incorporate site requirements into design solutions.</p></li><li><p>Prepare and respond to RFIs, technical queries, design clarifications, and site-related engineering issues.</p></li><li><p>Review shop drawings, material submittals, vendor drawings, technical data, and other contractor submissions.</p></li><li><p>Assist in evaluating design changes, deviations, and proposed alternatives and provide appropriate technical recommendations.</p></li><li><p>Participate in design review meetings, technical coordination meetings, constructability reviews, and value engineering workshops.</p></li><li><p>Conduct design checks to ensure accuracy, completeness, constructability, and compliance with project requirements.</p></li><li><p>Coordinate with BIM teams to ensure engineering information is correctly incorporated into coordinated BIM models where applicable.</p></li><li><p>Support preparation and updating of as-built drawings and final engineering documentation.</p></li><li><p>Maintain design registers, drawing registers, document revisions, technical submissions, and engineering records.</p></li><li><p>Ensure all design deliverables are issued in accordance with project document-control procedures and approved schedules.</p></li><li><p>Coordinate with procurement teams to provide technical information required for material and equipment procurement.</p></li><li><p>Support technical evaluation of supplier and vendor proposals, drawings, and documentation.</p></li><li><p>Assist project teams during construction by resolving design-related technical issues and providing timely engineering support.</p></li><li><p>Conduct site visits and inspections when required to verify design conditions and construction requirements.</p></li><li><p>Monitor engineering deliverables and highlight potential design-related risks or delays to senior engineers and project management.</p></li><li><p>Support preparation of technical specifications, tender documentation, BOQs, and scope-of-work documents.</p></li><li><p>Assist in reviewing variations, additional works, design changes, and technical inputs for commercial assessments.</p></li><li><p>Maintain compliance with company engineering procedures, quality requirements, HSE considerations, and professional standards.</p></li><li><p>Provide technical support and guidance to junior engineers and designers as required.</p></li><li><p>Identify opportunities for design optimization, value engineering, constructability improvement, and cost reduction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, MEP Engineering, or a related discipline, depending on the design specialization.</p></li><li><p>Typically 3–7 years of relevant engineering design experience, preferably within power, infrastructure, EPC, or large-scale construction projects.</p></li><li><p>Good understanding of engineering design principles, construction methodologies, technical specifications, and applicable standards.</p></li><li><p>Experience preparing and reviewing engineering drawings, calculations, specifications, BOQs, and technical documentation.</p></li><li><p>Ability to interpret multidisciplinary engineering drawings and coordinate design interfaces.</p></li><li><p>Experience with design software relevant to the discipline, such as AutoCAD, Revit, Civil 3D, STAAD . Pro, ETAP, or equivalent tools.</p></li><li><p>Knowledge of BIM coordination and multidisciplinary design processes will be an advantage.</p></li><li><p>Understanding of international engineering standards and UAE authority requirements.</p></li><li><p>Experience coordinating with clients, consultants, vendors, subcontractors, and multidisciplinary engineering teams.</p></li><li><p>Strong analytical, technical, communication, coordination, and problem-solving skills.</p></li><li><p>Good proficiency in MS Office and engineering documentation systems.</p></li><li><p>Ability to manage multiple design deliverables and meet project deadlines.</p></li><li><p>UAE/GCC project experience is preferred.</p></li></ul><p>Preferred Experience</p><ul><li><p>Experience in power substations, transmission and distribution projects, utility infrastructure, or major EPC projects.</p></li><li><p>Exposure to HV/EHV power projects and multidisciplinary engineering design.</p></li><li><p>Experience with design-and-build or EPC project environments.</p></li><li><p>Familiarity with UAE utility/client requirements such as DEWA, TAQA/TRANSCO, or equivalent authorities.</p></li><li><p>Experience working with major EPC contractors, engineering consultants, and utility clients.</p></li><li><p>Relevant professional engineering certification or membership will be an advantage</p></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Engineering Manager - Offshore Subsea Project - Pkg 2<br><br><p><b><i>Belong, Connect, Grow, with KBR!</i></b></p><br><br><p><b><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</i></b></p><br><br><p><b><u>&nbsp;Job Title: Engineering Manager </u></b> </p><br><br><p>KBR is growing its Project Management Consultancy (PMC) team for an exciting, high profile offshore development in Abu Dhabi. The ADNOC PMC project role would be based initially in Client or Contractors Office in Abu Dhabi.</p><br><br><p><b>Job Purpose</b></p><br><br><p>The Engineering Manager is responsible for leading and managing all engineering activities for ADNOC Offshore projects, ensuring that engineering deliverables are completed safely, on schedule, within budget, and in compliance with ADNOC specifications, international standards, and project requirements. The role oversees multidisciplinary engineering teams and provides technical leadership throughout FEED, Detailed Engineering, Procurement, Construction, Commissioning, and Start-up phases.</p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Engineering Management</b></p><br><br><ul><li>Lead and manage all engineering disciplines including Process, Mechanical, Piping, Civil/Structural, Electrical, Instrumentation, Telecom, and HSE.</li><li>Develop and implement engineering execution plans aligned with project objectives.</li><li>Ensure engineering deliverables are completed according to project schedules and quality requirements.</li><li>Coordinate engineering interfaces between EPC contractor, ADNOC Offshore, PMC, vendors, and subcontractors.</li><li>Monitor engineering progress and implement corrective actions when required.</li></ul><p><b>Technical Leadership</b></p><br><br><ul><li>Review and approve engineering designs, calculations, specifications, datasheets, and technical reports.</li><li>Ensure compliance with ADNOC Offshore standards, UAE regulations, international codes, and industry best practices.</li><li>Resolve major technical issues and provide engineering solutions to support project execution.</li><li>Drive value engineering and optimization initiatives.</li></ul><p><b>Project Coordination</b></p><br><br><ul><li>Work closely with Project Management, Procurement, Construction, and Commissioning teams.</li><li>Participate in project reviews, HAZID, HAZOP, SIL, Design Reviews, and Constructability Reviews.</li><li>Support procurement activities including technical bid evaluations and vendor document reviews.</li><li>Ensure design deliverables support efficient construction and commissioning activities.</li></ul><p><b>Stakeholder Management</b></p><br><br><ul><li>Act as the primary engineering focal point for ADNOC Offshore and Project Management Consultant (PMC).</li><li>Conduct engineering progress meetings with clients, consultants, and contractors.</li><li>Manage technical communications, engineering change requests, and design clarifications.</li></ul><p><b>Quality &amp; Compliance</b></p><br><br><ul><li>Ensure engineering activities comply with ADNOC Codes of Practice, international standards (API, ASME, IEC, ISO, NFPA, etc.), and project specifications.</li><li>Implement quality assurance and quality control procedures throughout the engineering lifecycle.</li><li>Monitor engineering KPIs and ensure lessons learned are captured and implemented.</li></ul><p><b>Risk Management</b></p><br><br><ul><li>Identify engineering risks and develop mitigation plans.</li><li>Manage technical deviations, concessions, and Management of Change (MOC) processes.</li><li>Support project risk assessments and ensure engineering risks are adequately addressed.</li></ul><p><b>Team Leadership</b></p><br><br><ul><li>Lead multidisciplinary engineering teams and engineering coordinators.</li><li>Mentor and develop engineers to enhance technical competency and project performance.</li><li>Allocate resources effectively to meet project priorities.</li></ul><br><p><b>Qualifications</b></p><br><br><p><b>Education</b></p><br><br><ul><li>Bachelor’s Degree in Engineering (Mechanical, Electrical, Civil, Chemical, or related discipline).</li><li>Master's Degree is an advantage.</li><li>Professional Engineer (PE), Chartered Engineer (CEng), or equivalent certification preferred.</li></ul><p><b>Experience</b></p><br><br><ul><li>Minimum <b>15–20 years</b> of engineering experience in Oil &amp; Gas, with at least <b>8–10 years in Engineering Management roles</b>.</li><li>Extensive ADNOC Offshore, Saudi Aramco, QatarEnergy, or major international offshore project experience.</li><li>Proven experience in EPC/EPCM execution of offshore platforms, subsea facilities, pipelines, and brownfield projects.</li><li>Experience managing large multidisciplinary engineering teams.</li></ul><br><p><b>Technical Knowledge</b></p><br><br><p><b>Mandatory</b></p><br><br><ul><li>ADNOC Offshore Engineering Standards and Specifications.</li><li>Offshore Oil &amp; Gas facilities design and execution.</li><li>FEED, Detailed Engineering, EPC/EPCM project execution.</li><li>API, ASME, ASTM, NFPA, IEC, ISO and international engineering standards.</li><li>HAZOP, HAZID, SIL, Risk Assessment and Functional Safety processes.</li><li>Engineering software and document management systems.</li></ul><p><b>Preferred</b></p><br><br><ul><li>Experience with:<ul><li>AVEVA Engineering</li><li>SmartPlant (SP3D)</li><li>E3D</li><li>AutoCAD</li><li>Navisworks</li><li>Primavera P6</li><li>Aconex/EDMS</li></ul></li></ul><br><p><b>Key Competencies</b></p><br><br><ul><li>Engineering Leadership</li><li>Project Execution Excellence</li><li>Stakeholder Management</li><li>Client Relationship Management</li><li>Strategic Planning</li><li>Technical Decision Making</li><li>Risk Management</li><li>Team Development</li><li>Problem Solving</li><li>Communication &amp; Presentation Skills</li><li>Cost and Schedule Management</li></ul><br><br><br> </div>

<ul><li><p>Continuously monitor enterprise network health, device performance, and link stability using centralized monitoring platforms (e.g., SolarWinds, PRTG, Cisco DNA Center) to detect anomalies before they cause downtime.</p></li><li><p>Navigate the Cisco Command Line Interface (CLI) via secure SSH to perform rapid Layer 1–3 troubleshooting. Utilize standard diagnostic commands to pinpoint packet drops, routing loops, or hardware failures.</p></li><li><p>Open, update, and manage incident tickets within enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Document exact timestamps, symptoms, and troubleshooting steps with audit-ready accuracy.</p></li><li><p>Execute strictly governed Standard Operating Procedures (SOPs) to resolve common network faults, such as bouncing stuck interfaces, verifying VLAN assignments, and clearing address caches.</p></li><li><p>Seamlessly escalate complex routing or architectural issues to L3/L4 engineering teams. Collaborate closely with internal Security Operations Centers (SOC) and external telecom service providers during critical outages.</p></li><li><p>Enforce stringent operational security protocols, monitor physical port security, and maintain absolute confidentiality regarding network topology and incident data.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Active <strong>CCNA</strong> certification is strictly required.</p></li><li><p>Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related technical discipline.</p></li><li><p>1 to 3 years of hands-on experience in a NOC, SOC, or IT Command Center environment, preferably within enterprise, or telecom sectors.</p></li><li><p>Solid understanding of TCP/IP, VLANs, basic routing protocols (OSPF, static routing), Subnetting, and access control concepts.</p></li><li><p>Demonstrable experience with enterprise ticketing systems and network monitoring software (NMS).</p></li><li><p>Excellent written and verbal English communication skills, with the ability to document technical issues clearly for both technical and non-technical stakeholders.</p></li><li><p>Ability to remain calm, analytical, and process-driven during high-pressure network incidents.</p></li><li><p>Willingness to work rotating shift schedules (including nights, weekends, and public holidays) to support a 24/7/365 command center operation.</p></li><li><p>UAE Driving License will be an advantage</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for skilled young professionals to assist in the implementation and support of our Human Resources systems used by government entities and major institutions in the United Arab Emirates. The role combines an understanding of HR procedures, direct communication with clients, training them, and transferring knowledge effectively.</p><p><b>Responsibilities:</b></p><p>• Receive inquiries and support requests from clients through established channels (phone, email, ticketing system), analyze and track them until closure within agreed service levels (SLA).</p><p>• Participate in system implementation for clients: preparing basic data, supporting data migration activities, and conducting user acceptance testing (UAT).</p><p>• Understand client requirements and document them clearly and accurately, converting them into actionable inputs for the technical team.</p><p>• Prepare and document user manuals and technical documentation, workflow diagrams, and troubleshooting steps for recurring issues.</p><p>• Conduct training sessions and transfer knowledge to end-users, monitoring their usage of the system during the transition period post-implementation.</p><p>• Coordinate with development teams and quality assurance to track observations and adjustments until delivery.</p><p>• Prepare regular reports on the status of requests and recurring issues, suggesting improvements to the system and processes.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><b>Required Qualifications:</b></p><p>• Bachelor’s degree or diploma in Information Technology / Information Systems / Human Resources or a related field.</p><p>• Proficiency in Arabic language, both spoken and written (basic literacy), with the ability to prepare formal communications and documents in both Arabic and English.</p><p>• Good command of English language in writing and conversation.</p><p>• Communication skills and the ability to explain technical concepts and work processes on systems.</p><p>• Basic understanding of HR processes (employee affairs, leave, attendance and payroll, performance evaluation).</p><p>• Organizational skills and the ability to work under pressure and prioritize tasks.</p><p>• Proficiency in Microsoft Office, especially Excel.</p><p>• Availability within the United Arab Emirates.</p><p><b>Additional Features:</b></p><p>• Previous experience or internship in one of the HR systems.</p><p>• Experience in dealing with government entities.</p><p>• Familiarity with client request management systems.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div>

<ul><li><p>Serve as the first point of contact by welcoming visitors, clients, and guests in a professional and courteous manner.</p></li><li><p>Manage the front desk, including answering, screening, and directing incoming calls, emails, and inquiries.</p></li><li><p>Provide comprehensive secretarial and administrative support to Management and the Head Office.</p></li><li><p>Manage calendars, appointments, meetings, and conference room bookings.</p></li><li><p>Prepare, draft, format, and maintain correspondence, reports, presentations, and other business documents.</p></li><li><p>Organize meetings, prepare agendas, record minutes, and follow up on action items.</p></li><li><p>Coordinate travel arrangements, hotel bookings, transportation, and other administrative logistics when required.</p></li><li><p>Maintain an organized filing and document management system, ensuring the confidentiality and accuracy of company records.</p></li><li><p>Handle incoming and outgoing mail, courier services, and document distribution.</p></li><li><p>Monitor and maintain office supplies, stationery, pantry items, and other administrative inventory, ensuring timely replenishment.</p></li><li><p>Coordinate with vendors and service providers for office supplies, maintenance, and administrative requirements.</p></li><li><p>Ensure reception and common office areas are well-organized, presentable, and professionally maintained at all times.</p></li><li><p>Assist in organizing company meetings, events, and internal activities.</p></li><li><p>Maintain confidentiality of sensitive company information and business documents.</p></li><li><p>Coordinate and support company events and corporate activities as required.</p></li><li><p>Perform other administrative and secretarial duties assigned by Management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree or diploma in Business Administration, Office Administration, Secretarial Studies, or a related field.</p></li><li><p>Minimum of 2–5 years of experience as a Receptionist, Secretary, Executive Assistant, or in a similar administrative role.</p></li><li><p>Excellent verbal and written communication skills in English.</p></li><li><p>Strong organizational, multitasking, and time management skills.</p></li><li><p>Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).</p></li><li><p>Professional appearance and excellent customer service skills.</p></li><li><p>Ability to work independently with minimal supervision in a fast-paced environment.</p></li><li><p>High level of integrity, professionalism, and confidentiality.</p></li><li><p>Immediate joiners are preferred.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>https://docs.google.com/document/d/1IN-ApHKPJRKV6tNlK9zyLwpDkuZNYSHN1FB-Q2ps72k/edit?tab=t.0</p><br><br><br> </div>

<ul><li><p>Support the CTO Office in organizing and following up on IT projects, requests, and daily activities.</p></li><li><p>Prepare, register, track, and file item requests, purchase requests, quotations, approvals, purchase orders, delivery documents, and invoices.</p></li><li><p>Coordinate with Purchasing, Finance, HR, Legal, vendors, and the IT teams across the Group.</p></li><li><p>Maintain structured electronic and physical filing systems for all CTO Office documents.</p></li><li><p>Prepare letters, emails, reports, presentations, comparison sheets, meeting agendas, and minutes of meetings.</p></li><li><p>Maintain project trackers, procurement trackers, contract registers, warranty records, license-renewal lists, and vendor databases.</p></li><li><p>Follow up on approvals, deliveries, installations, payments, renewals, and pending actions.</p></li><li><p>Collect technical requirements and prepare initial specifications with guidance from the CTO and technical team.</p></li><li><p>Review submitted documents to ensure that information, quotations, approvals, and supporting attachments are complete.</p></li><li><p>Maintain inventories of IT equipment, software licenses, contracts, subscriptions, and project documents.</p></li><li><p>Coordinate meetings, vendor demonstrations, site visits, and internal technical discussions.</p></li><li><p>Handle confidential technical, financial, employee, and management documents professionally.</p></li><li><p>Support communication between the CTO Office and the Group’s different business units.</p></li><li><p>Assist with general IT coordination and basic technical tasks when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Engineering, Information Systems, or an equivalent discipline.</p></li><li><p>Broad understanding of IT infrastructure, networking, systems, cybersecurity, software, hardware, and technical terminology.</p></li><li><p>Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and document-management tools.</p></li><li><p>Excellent filing, documentation, coordination, follow-up, and time-management skills.</p></li><li><p>Ability to prepare professional correspondence, reports, presentations, and tracking sheets.</p></li><li><p>Strong attention to detail and ability to manage multiple requests and deadlines.</p></li><li><p>Excellent spoken and written English and fluency in Arabic.</p></li><li><p>Previous experience in an IT office, project coordination, procurement, document control, or executive-assistance role is preferred.</p></li></ul>

<p> Commercial Agreement Review Review commercial agreements such as customer contracts, supplier agreements, service agreements, transport and warehousing agreements, confidentiality agreements, and other business contracts. Identify legal, financial, operational, and compliance risks. Recommend changes to contract terms to protect the company. Ensure agreements follow approved templates, internal policies, and company requirements. Contract and Document Management Maintain records of approved contracts, agreements, constitutional documents, legal correspondence, and meeting minutes. Maintain an accurate contract register, including contract expiry and renewal dates. Ensure legal documents are filed properly and can be retrieved when required. Legal System and Reporting Manage the legal management system. Prepare daily, weekly, and monthly task reports. Prepare legal summaries and reports for the Group Legal Counsel. Update the system with open legal matters, deadlines, and required actions. Licence and Statutory Document Management Maintain records of company licences, statutory documents, and renewals. Follow up with relevant departments and third parties for licence renewals. Update licence details in the legal system. Escalate upcoming expiry dates to the Group Legal Counsel. Corporate and Company Formation Support Support legal tasks related to new company formation, licensing, company amendments, and corporate registrations. Liaise with third parties regarding statutory documents and company registrations. Maintain complete records of corporate documents. Company Stamp Management Safeguard and manage company stamps. Maintain a record of stamp usage. Ensure stamps are used only with proper authorization. Legal Research and Matter Summaries Conduct legal research when required. Prepare clear matter summaries for the Group Legal Counsel. Update legal records with relevant contract, legal, and regulatory information. Compliance and Regulatory Support Support the Group Legal Counsel with compliance and regulatory matters. Assist with legal requirements affecting logistics, transport, warehousing, and Group companies. Identify and report possible compliance risks. Internal Legal Support Support internal departments by coordinating legal requests with the Group Legal Counsel. Follow up on legal matters and provide updates to stakeholders. Prepare meeting minutes when required and track action points. </p><p><strong>Desired Candidate Profile</strong></p><p>Experience</p><ul><li><p>Minimum 2–3 years’ experience as an in-house Legal Assistant or Paralegal in a corporate environment.</p></li><li><p>Experience in reviewing and managing commercial agreements is essential.</p></li></ul><p>Knowledge and Skills</p><ul><li><p>Strong ability to review commercial agreements and recommend changes that safeguard the company.</p></li><li><p>Good understanding of contract terms, including liability, indemnity, insurance, payment, termination, confidentiality, dispute resolution, governing law, and compliance.</p></li><li><p>Knowledge of contract management, legal documentation, licences, renewals, and corporate records.</p></li><li><p>Ability to conduct legal research and prepare legal summaries.</p></li><li><p>Strong document-control and reporting skills.</p></li><li><p>Proficiency in Microsoft Office and legal or document-management systems.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span>Develop and enhance the corporate Cybersecurity Strategy and Key Performance Indicators (KPIs) in alignment with the applicable legislation and regulations of the Government of Dubai and the UAE.</span></p><br><p><span><span>·</span></span><span>Develop and update corporate cybersecurity policies, methodologies, and programs in accordance with the approved cybersecurity frameworks and standards of the Government of Dubai and the UAE.</span></p><br><p><span><span>·</span></span><span>Define and periodically review the roles and responsibilities of all stakeholders involved in implementing cybersecurity controls across the corporate environment.</span></p><br><p><span><span>·</span></span><span>Manage cybersecurity risks through a systematic approach to protect the corporate information and technology assets, in compliance with approved policies, procedures, and applicable legislative and regulatory requirements.</span></p><br><p><span><span>·</span></span><span>Conduct cybersecurity risk assessments for technology projects and prior to implementing any major changes to the technology infrastructure.</span></p><br><p><span><span>·</span></span><span>Develop, maintain, and document cybersecurity requirements to protect corporate external smart applications against cyber threats.</span></p><br><p><span><span>·</span></span><span>Develop, maintain, and document cybersecurity requirements for identity and access management (IAM), including user identities, system access, and access privileges across the corporate environment.</span></p><br><p><span><span>·</span></span><span>Develop, maintain, and document cybersecurity requirements for backup management and information encryption within the corporate environment.</span></p><br><p><span><span>·</span></span><span>Develop, maintain, and document cybersecurity requirements to be incorporated into contracts and agreements with external entities and service providers engaged by the department.</span></p><br> <p><span><span>·</span></span><span>Master's Degree: Minimum 6 years of experience in Information Security, Cybersecurity, or a related field.</span></p><br><p><span><span>·</span></span><span>Bachelor's Degree: Minimum 8 years of experience in Information Security, Cybersecurity, or a related field.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary We are seeking a highly experienced Senior Oracle Fusion EPM Consultant with strong expertise in Oracle Enterprise Performance Management (EPM) Cloud and government business processes to support the analysis, design, , optimization, and continuous improvement of enterprise performance management solutions.<br> The role requires a deep understanding of planning, budgeting, forecasting, financial consolidation, close, reconciliation, reporting, metadata governance, and performance management , with a strong focus on public sector and government operating models.<br> The consultant will work closely with business users, finance teams, functional consultants, technical teams, solution architects, project managers, and implementation partners to translate government performance management requirements into effective Oracle EPM solutions that are compliant, efficient, scalable, and aligned with organizational policies, regulatory requirements, and digital transformation objectives.<br> Key Responsibilities EPM Strategy &amp; Solution Leadership Lead end-to-end business and functional analysis activities for Oracle Fusion EPM Cloud implementations, enhancements, and support initiatives.<br> Analyze current-state and future-state performance management processes across government functions and translate them into clear functional and business requirements.<br> Facilitate workshops, interviews, and working sessions with stakeholders to gather, validate, and prioritize planning, budgeting, forecasting, reporting, and metadata governance requirements.<br> Document business needs, process flows, use cases, user stories, functional specifications, and acceptance criteria for EPM solutions.<br> Identify process gaps, inefficiencies, control weaknesses, and opportunities for automation, standardization, and improved performance visibility.<br> Support business process reengineering initiatives to align government planning, reporting, and metadata governance processes with Oracle EPM best practices.<br> Work closely with functional teams to ensure business requirements are accurately reflected in solution design and configuration.<br> Oracle Fusion EPM Application Support Support business analysis and solution design across Oracle Fusion EPM modules such as: Planning Enterprise Planning and Budgeting Cloud Service (EPBCS) Financial Consolidation and Close Cloud Service (FCCS) Account Reconciliation Cloud Service (ARCS) Tax Reporting Cloud Service (TRCS) Profitability and Cost Management Cloud Service (PCMCS) Enterprise Data Management Cloud Service (EDMCS) Narrative Reporting FreeForm and custom EPM applications Understand Oracle EPM application capabilities and map them to government business requirements.<br> Assist in defining configuration requirements, business rules, calculation logic, approval flows, metadata structures, and operational controls.<br> Validate that Oracle EPM functionality supports statutory, operational, management, and reporting requirements.<br> Collaborate with functional consultants to ensure planning, consolidation, metadata governance, and reporting processes are configured correctly and efficiently.<br> Support issue analysis, root cause identification, and resolution of business and functional defects.<br> Planning, Budgeting &amp; Forecasting Expertise Analyze and document government-specific planning, budgeting, and forecasting processes.<br> Support processes related to: Budget preparation and annual planning Multi-year financial forecasting Workforce and compensation planning Capital and operating expenditure planning Revenue and funding projections Scenario modeling and what-if analysis Budget allocation and version control Performance monitoring against approved budgets Understand public sector budget cycles, approval hierarchies, funding constraints, and fiscal governance requirements.<br> Ensure planning processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or spreadsheet-based planning processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance in budgeting and forecasting.<br> Consolidation, Close &amp; Reconciliation Support financial close and consolidation processes using Oracle EPM Cloud solutions.<br> Analyze and document consolidation requirements, including intercompany eliminations, ownership structures, currency translation, and journal adjustments.<br> Support account reconciliation processes, balance validation, and close task management.<br> Assist in defining close calendars, workflow dependencies, certification requirements, and exception handling.<br> Validate that consolidation and reconciliation processes support auditability, accuracy, and statutory reporting requirements.<br> Collaborate with finance and accounting teams to improve close efficiency and reduce manual effort.<br> Support issue resolution related to consolidation logic, reconciliation mismatches, and close process delays.<br> Metadata Governance &amp; Enterprise Data Management (EDMCS) Support enterprise metadata governance activities using Oracle Enterprise Data Management Cloud Service (EDMCS) .<br> Analyze and document requirements for chart of accounts, hierarchies, dimensions, reference data, and master data governance.<br> Assist in defining metadata workflows, approvals, validations, and synchronization processes across EPM and source systems.<br> Support the design and maintenance of dimension structures, node hierarchies, mappings, and version control processes.<br> Ensure metadata changes are controlled, auditable, and aligned with enterprise governance standards.<br> Collaborate with finance, master data, and technical teams to manage metadata lifecycle activities effectively.<br> Support integration of EDMCS with Planning, FCCS, ARCS, and other Oracle EPM applications to maintain consistency across the enterprise.<br> Identify opportunities to improve metadata quality, governance efficiency, and cross-application alignment.<br> Reporting, Analytics &amp; Performance Management Support business reporting requirements including operational, management, statutory, and performance reports.<br> Work with functional and technical teams to define reporting needs and validate outputs from Oracle EPM applications.<br> Assist in designing dashboards, scorecards, management reports, and Narrative Reporting packs.<br> Develop and maintain reporting structures that support executive summaries, commentary, variance explanations, and board-level reporting.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve reporting accuracy, timeliness, usability, and decision-making support.<br> Support KPI definition, performance tracking, and variance analysis across planning and actuals.<br> Government Business Process Expertise Analyze and document government-specific business processes, policies, and compliance requirements.<br> Support processes related to: Budget preparation and control Public expenditure management Financial planning and forecasting Fund allocation and utilization tracking Grants and program funding analysis Statutory reporting and compliance Performance monitoring and management reporting Multi-entity and multi-fund consolidation Understand public sector governance structures, approval hierarchies, audit requirements, and segregation of duties.<br> Ensure business processes align with government regulations, internal controls, and policy frameworks.<br> Support transformation of manual or legacy government processes into standardized Oracle EPM workflows.<br> Assist in defining controls for transparency, accountability, traceability, and compliance.<br> Requirements Gathering &amp; Documentation Prepare detailed business requirement documents, process maps, gap analyses, fit-gap assessments, and solution summaries.<br> Translate business needs into functional requirements that can be used by functional and technical teams.<br> Maintain traceability between business requirements, solution design, testing, and deployment deliverables.<br> Document business rules, calculation logic, exception handling, approval matrices, metadata governance rules, and reporting needs.<br> Support preparation of training materials, user guides, and operational procedures.<br> Ensure documentation is clear, complete, accurate, and aligned with project governance standards.<br> Testing &amp; Validation Support unit testing, system integration testing (SIT), user acceptance testing (UAT), and regression testing activities.<br> Develop test scenarios, test scripts, and expected results based on business requirements.<br> Validate Oracle EPM configurations, workflows, calculations, reports, metadata changes, and data loads against business expectations.<br> Coordinate with business users during UAT and support defect logging, triage, and resolution.<br> Verify that data integration, planning models, consolidation logic, metadata governance, and reporting outputs meet business and compliance requirements.<br> Support cutover, go-live readiness, and post-implementation validation activities.<br> Stakeholder Engagement &amp; Change Management Act as a liaison between business stakeholders, functional teams, technical teams, and project leadership.<br> Facilitate communication and alignment across departments, agencies, and implementation teams.<br> Support change impact assessments and identify business readiness requirements.<br> Assist in user adoption planning, training coordination, and stakeholder communication.<br> Participate in governance meetings, design reviews, and project status updates.<br> Build strong working relationships with government users and leadership teams to ensure successful solution adoption.<br> Data Integration, Controls &amp; Compliance Support data integration requirements between Oracle EPM and source systems such as ERP, HCM, procurement, payroll, and external data repositories.<br> Work with technical teams to define data mappings, transformation rules, validation checks, and reconciliation controls.<br> Ensure business processes and system configurations support auditability, transparency, and regulatory compliance.<br> Assist in defining controls for approvals, access, data integrity, calculation governance, metadata synchronization, and transaction monitoring.<br> Support preparation of evidence and documentation for audits, reviews, and governance checks.<br> Identify opportunities to improve data quality, integration reliability, and control effectiveness.<br> Continuous Improvement &amp; Support Monitor planning, consolidation, metadata governance, and reporting process performance and identify opportunities for optimization and automation.<br> Support post-go-live stabilization, issue resolution, and continuous improvement initiatives.<br> Analyze recurring business issues and recommend corrective and preventive actions.<br> Maintain business process documentation, knowledge repositories, and support materials.<br> Contribute to lessons learned, process standardization, and best practice adoption across programs.<br> Support future enhancements, release impact assessments, and business readiness activities.<br> Required Qualifications Bachelor’s degree in finance, Accounting, Business Administration, Information Systems, Public Administration, Computer Science, or a related discipline.<br> 8–12+ years of experience in business analysis, functional analysis, finance transformation, or enterprise application support.<br> 5+ years of experience working with Oracle Fusion EPM Cloud applications or similar performance management platforms.<br> Proven experience supporting government, public sector, or regulated enterprise environments .<br> Strong understanding of planning, budgeting, forecasting, consolidation, reconciliation, reporting, and metadata governance processes.<br> Experience in at least 2–3 full lifecycle Oracle EPM implementations or major transformation programs .<br> Mandatory Technical and Functional Expertise Oracle Fusion EPM Cloud application knowledge Planning, budgeting, and forecasting process design Financial consolidation and close process understanding Account reconciliation and close management knowledge Requirements gathering and documentation Fit-gap analysis and solution assessment Oracle EPM Planning, EPBCS, FCCS, ARCS, EDMCS, or Narrative Reporting exposure Government business process understanding Public sector governance and compliance awareness UAT planning and execution support Test scenario and script preparation Data validation and reconciliation Workflow and approval process understanding Metadata governance and hierarchy management Reporting and dashboard requirement analysis Change impact assessment Stakeholder management and workshop facilitation Strong documentation and presentation skills Ability to work with cross-functional teams Understanding of controls, auditability, and segregation of duties Preferred Skills Experience in government ministries, agencies, municipalities, authorities, or public sector enterprises .<br> Knowledge of budgeting, forecasting, consolidation, reconciliation, metadata governance, and performance reporting in government environments.<br> Familiarity with Oracle EPM Cloud modules and their business process implications.<br> Exposure to Oracle ERP Cloud, Oracle HCM Cloud, Oracle SCM Cloud, or Oracle Analytics Cloud.<br> Understanding of statutory reporting, audit requirements, and public financial management processes.<br> Experience with process improvement methodologies such as Lean, Six Sigma, or BPM.<br> Knowledge of change management, training coordination, and user adoption strategies.<br> Familiarity with data migration concepts and validation processes.<br> Experience working in Agile, Hybrid, or Waterfall delivery environments.<br> Ability to support business case development, benefits realization, and transformation planning.<br> Exposure to Oracle reporting tools such as Smart View, OTBI, BI Publisher, or Narrative Reporting is an advantage.<br> Understanding of integration concepts and how EPM processes interact with external systems.<br> Experience with enterprise governance, policy compliance, and control frameworks.<br> Experience with EDMCS for metadata governance, hierarchy management, and cross-application consistency.<br> Behavioral Competencies Strong analytical and problem-solving skills Excellent communication and stakeholder engagement abilities Ability to translate complex business needs into clear requirements High attention to detail and commitment to quality Strong facilitation, negotiation, and conflict-resolution skills Ability to manage multiple priorities and deadlines Collaborative mindset with a customer-focused approach Strong ownership, accountability, and follow-through Ability to work effectively in politically sensitive or regulated environments</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As a FICA Consultant (Insurance Finance Systems) you will support the day-to-day operation, maintenance and continuous improvement of the FICA contract accounts landscape that underpins premium billing, collections and settlement across the group.<br> Reporting to and working alongside the FICA Expert, you will handle posting issues, reconciliation breaks, configuration changes and defect resolution, ensuring finance operations run cleanly while the wider finance transformation programme progresses.<br> This is a hands-on, detail-driven role for someone who is comfortable moving between accounting entries, system configuration and technical troubleshooting in a fast-moving specialty insurance environment.<br> Day-to-Day FICA Operations Monitor and manage FICA postings, document flows and contract account balances on a daily basis.<br> Investigate and correct incorrect, failed or suspended postings, clearing and reversal issues, and open item mismatches.<br> Support cash allocation, payment matching, dunning, write-offs, refunds and settlement processes.<br> Ensure timely resolution of reconciliation breaks between FICA, the Billing Engine, the general ledger and bank statements.<br> Issue Resolution &amp; Defect Management Act as first-line and second-line support for FICA-related incidents raised by Finance and Operations users.<br> Triage, reproduce, document and prioritise defects, working them through to resolution within agreed service levels.<br> Perform root cause analysis on recurring issues and propose permanent fixes rather than repeat workarounds.<br> Liaise with engineering, product and third-party vendors to escalate, track and close technical defects.<br> Configuration, Testing &amp; Change Support Apply and test configuration changes across contract account categories, main and sub transactions, posting areas, account determination and document types.<br> Prepare and execute test cases for fixes, enhancements and releases, including regression testing of core financial postings.<br> Support data corrections and mass-change activities with appropriate controls, approvals and audit trails.<br> Contribute to the migration and transformation programme by documenting current FICA behaviour, configuration and known issues.<br> Controls, Reporting &amp; Period-End Support month-end and year-end close activities, including open item analysis, ageing reports and sub-ledger to general ledger reconciliation.<br> Ensure postings comply with accounting policy, financial controls, segregation of duties and audit requirements.<br> Produce operational reporting on posting quality, open issues, backlog and recurring error patterns.<br> Support internal and external audit queries relating to contract accounts and premium receivables.<br> Collaboration &amp; Ways of Working Work closely with the FICA Expert, Finance, Credit Control, Underwriting Operations and Engineering teams to resolve issues end to end.<br> Translate finance user problems into clear technical descriptions, and technical outcomes back into terms Finance can act on.<br> Maintain clear documentation, runbooks and knowledge articles so that common issues can be resolved consistently.<br> Communicate status, risks and blockers proactively, escalating early where financial reporting or client servicing could be affected.<br> Work in an international environment Innovation in FinTech Hybrid Working Model Hands-on experience with SAP FI-CA (Contract Accounts Receivable and Payable) or an equivalent high-volume sub-ledger or contract accounting system.<br> Solid understanding of double-entry accounting, sub-ledger to general ledger flows, open item management, clearing and reconciliation.<br> Practical experience supporting billing, receivables, collections or premium accounting processes in insurance, MGA, broking or financial services.<br> Working knowledge of SAP FI/CO integration points, account determination and posting logic.<br> Experience with incident and defect management in a structured support environment, including ticketing tools such as JIRA or ServiceNow.<br> Ability to interrogate data directly using SQL or equivalent to investigate posting and reconciliation issues.<br> Exposure to ABAP debugging, or the ability to read technical logs and traces, is a strong plus.<br> Experience of testing, release support and working with engineering teams in an Agile or hybrid delivery model.<br> Strong analytical and problem-solving skills, with a methodical approach to root cause analysis and a high level of attention to detail.<br> A bachelor's degree in Finance, Accounting, Information Systems or a related discipline; a part-qualified or qualified accounting credential (ACCA, CIMA, CPA) is an advantage.<br> At minimum 3 years of experience in a similar FICA, sub-ledger support or finance systems role.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position: Administrative Officer</p><p><b>Job Summary</b></p><p>We are looking for a highly organized, responsible, and detail-oriented Administrative Officer to support the daily operations of the company. The successful candidate will be responsible for handling administrative tasks, maintaining records, coordinating office activities, and providing effective support to management and staff.</p><p>Key Responsibilities</p><ul><li>Manage daily administrative and clerical activities.</li><li>Handle incoming and outgoing emails, phone calls, and correspondence.</li><li>Prepare, organize, and maintain company documents, records, and files.</li><li>Assist with preparing reports, letters, presentations, and other documents.</li><li>Schedule meetings, appointments, and coordinate office activities.</li><li>Maintain accurate databases, spreadsheets, and filing systems.</li><li>Monitor office supplies and coordinate purchasing when required.</li><li>Coordinate with internal departments, clients, suppliers, and other stakeholders.</li><li>Assist management with administrative and operational tasks.</li><li>Follow up on pending tasks and ensure deadlines are met.</li><li>Maintain confidentiality of company and employee information.</li><li>Support general office operations and ensure a professional and organized work environment.</li><li>Perform other administrative duties as assigned by management.</li></ul><p>Requirements</p><ul><li>Diploma or Bachelor's degree in Business Administration, Management, or a related field.</li><li>Previous administrative or office experience is preferred.</li><li>Good written and verbal communication skills.</li><li>Proficiency in Microsoft Office, including Word, Excel, and Outlook.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize responsibilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work independently and as part of a team.</li><li>Professional attitude and strong interpersonal skills.</li></ul><p>Preferred Skills</p><ul><li>Experience with document control and record management.</li><li>Good knowledge of office procedures and administrative processes.</li><li>Ability to prepare reports and maintain spreadsheets.</li><li>Strong follow-up and coordination skills.</li><li>Ability to handle confidential information professionally.</li><li>Good problem-solving and decision-making abilities.</li><li>Must be located in UAE</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)</p><p>Document preparation and record management</p><p>Data entry and accurate database maintenance</p><p>Email and correspondence management</p><p>Scheduling and calendar management</p><p>Meeting coordination and follow-up</p><p>Office administration and coordination</p><p>Filing and document control</p><p>Multitasking and prioritization</p><p>Attention to detail and accuracy</p><p>Problem-solving and decision-making</p><p>Teamwork and interpersonal skills</p><p>Ability to work independently with minimal supervision</p><p>Confidentiality and professional handling of sensitive information</p><p>Strong follow-up and coordination abilities</p><p>Adaptability and ability to learn new systems quickly</p></div>

The Legal Secretary will provide efficient and effective administrative services to fee earners assigned (Partners, Senior Associates and equivalents)<br>Main responsibilities:Manage and coordinate all aspects of tasks assigned (e.g. meetings, events, travel, etc.) Client intake administration (e.g. Anti-Money Laundering (AML), engagement letters) Provide billing support to attorneys Handle complex diary management, call handling/gate-keeping and meeting organization for external meetings (utilize General Admin Services (GAS) for internal meetings Manage in-box, assist with email filing into i Manage, as well as supporting on hard copy filing Support client activities and is in direct contact with clients and their assistants Build and co-ordinate relationships with Center Services, other Baker McKenzie secretaries and teams. Utilize and review materials from Service Centers to ensure efficiency and accuracy Document production for urgent jobs which are not suitable to be done by Document Services Manage competing deadlines Provide administrative support at meetings, capturing outputs and following up as needed; may be assigned specific tasks / objectives for action as outputs of meeting Support junior members acting as buddy/mentor Undertake specific practice group tasks and requirements<br>Skills and experience:Bilingual (Arabic / English) with strong experience working in a legal sector or other professional services environment Proficient, through job-related training and work experience Strong technical skills, including proficiency in all software packages (Word, Excel, Outlook, Power Point, Access, Teams) Able to manage complex diary and calendar management activities Strong document management skills Able to problem solve based on standard ways of operating High-level organizational skills Proactively seek to upskill Able to establish and maintain effective working relationships; a team player Strong communication skills, both written and verbal Able to provide continual attention to detail in completing assignments<br>Reports to: Office Manager Position Type: In Market Development Framework: Business Support<br><br>Skills: Legal Secretary Diploma

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced research operations leads who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for research operations leads with 4+ years in customer or user research, feedback synthesis, or product discovery to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: moderated usability test findings decks, customer interview synthesis and thematic coding summaries, survey instrument design and analysis writeups, discussion guides and screener criteria for research studies, research repository tagging and insight briefs, and journey map documents translating findings into product recommendations.<br><br>Compensation: $70/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About This Opportunity<br><br>We're working with a leading foundational AI lab to find experienced VPs of customer insights who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.<br><br>We're looking for VPs of customer insights with 4+ years in customer or user research, feedback synthesis, or product discovery to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: moderated usability test findings decks, customer interview synthesis and thematic coding summaries, survey instrument design and analysis writeups, discussion guides and screener criteria for research studies, research repository tagging and insight briefs, and journey map documents translating findings into product recommendations.<br><br>Compensation: $70/hour<br><br>Commitment: Flexible, 5-20 hours per week (or more if desired)<br><br>Location: Fully remote, work on your own schedule<br><br>Start date: ASAP<br><br>Qualifications<br><br> 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail<br><br>About Ethos<br><br>Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.<br><br>Key Requirements<br><br>4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Regulatory Remediation Analyst<br></span></strong></p><br><br><p><strong><span>GCB 7 (Part-time Opportunity)<br></span></strong></p><br><br><p><strong><span>Some careers grow faster than others.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br></span></strong></p><br><br><p><strong><span>If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.<br></span></strong></p><br><br><p><strong><span>Role purpose<br></span></strong></p><br><br><p><span>This role sits within GCOO Regulatory Projects and supports delivery of regulatory remediation and control uplift initiatives. This role supports delivery of central bank regulatory remediation requirements by contacting customers to obtain missing/updated identification documents and ensuring customer records are accurately updated on the bank’s core banking systems. The Analyst will manage assigned remediation cases end-to-end, provide clear customer communications, maintain strong internal controls, and ensure timely closure in line with regulatory and internal standards. The Analyst supports end-to-end remediation project delivery including requirements definition, stakeholder coordination, governance/MI, and implementation tracking to ensure timely and evidenced closure of regulatory commitments in line with internal and external expectations.<br></span></p><br><br><p><strong><span>Duties &amp; Responsibilities:<br></span></strong></p><br><br><ul><li><span>Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within agreed timelines and governance.</span></li><li><span>Maintain remediation project artefacts including plan, decision log, and evidence repository to support audit/regulatory scrutiny.</span></li><li><span>Monitor remediation delivery health (ageing, slippage, blockers), escalate at-risk deliverables through agreed governance and propose recovery actions.</span></li><li><span>To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.</span></li><li><span>Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations. </span></li></ul><ul><li><span>Manage a portfolio of central bank remediation cases, ensuring completion within agreed timelines and service standards.</span></li><li><span>Perform customer ID outreach activities (calls/emails/letters as approved) to request required identification documents and follow up until receipt/closure.</span></li><li><span>Update customer static data and ID details accurately in the bank’s core banking system(s) in line with approved procedures and “zero avoidable error” mindset.</span></li><li><span>Maintain accurate case notes, documentary evidence, and audit trail to demonstrate remediation actions taken and outcomes achieved.</span></li><li><span>Monitor ageing items and take appropriate follow-up actions; escalate overdue/at-risk cases to the team lead in line with agreed governance.</span></li><li><span>Communicate clearly and professionally with customers to explain document requirements, how to submit, and expected timelines.</span></li><li><span>Liaise with internal stakeholders (e.g., Relationship Managers where applicable, Operations, Compliance/Financial Crime, KYC/CDD teams) to resolve exceptions and progress cases.</span></li><li><span>Provide regular status updates (dashboards/trackers) on case progress, customer responses, and outstanding document gaps.</span></li></ul><br><br><p><span>&nbsp;<strong>Experience &amp; Qualifications:<br></strong></span></p><br><br><ul><li><span>Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.</span></li><li><span>Confident written and verbal communication skills for customer outreach and explaining document requirements clearly.</span></li><li><span>Ability to manage multiple cases concurrently, prioritise effectively, and meet deadlines under pressure.</span></li><li><span>High discipline in maintaining accurate trackers, notes, and audit evidence.</span></li><li><span>Exposure to core banking/static data maintenance and/or client data platforms.</span></li><li><span>Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.</span></li><li><span>Experience working with quality assurance, exception handling, and structured case management processes.</span></li><li><span>Typically 1–3 years’ relevant experience in banking operations/client servicing/remediation/KYC support (flex based on local market and role scope).</span></li><li><span>Takes responsibility for own case outcomes and flags issues early.</span></li><li><span>Works inclusively and effectively with different teams and perspectives.</span></li><li><span>Practical, outcome-focused approach: moves cases forward, keeps customers informed, and closes items cleanly.</span></li><li><span>Kept strong control, data integrity, and stakeholder collaboration elements (core to remediation work)..</span></li></ul><br><p><span>For further details and application information please visit our careers site, searching under reference number <strong>52286.</strong><br></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br></span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited</span></p><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>