Doorman Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY <br>To supervise and provide overall direction to the guest services and concierge teams ensuring efficiency and to maintain high standards of hospitality and service at all times.<br>Provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction.<br>Curating and delivering an exceptional experience for guests to the hotel as the first point of contact until departure.<br>CANDIDATE PROFILE<br>Experience:<br>Minimum 2 years in similar role, must be a Les Clefs d’Or Member.<br>Skills and Knowledge&nbsp;<br>Computer and strong hospitality skills <br>Ability to verbally communicate effectively with guests and co-workers<br>Prolonged periods of standing and/or walking<br>Hotel and local knowledge<br>Education or Certification&nbsp;<br>Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.<br>Specific Duties<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>Develops specific goals and plans to prioritize, organize, and accomplish work.<br>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.&nbsp;<br>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.<br>Responds to emergency situations using appropriate procedures.&nbsp;<br>Maintains awareness of daily operations and events at the hotel.<br>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements<br>Provides warm welcome and anticipation of guest needs throughout their stay.<br>Encourages and building mutual trust, respect, and cooperation among team members.<br>Serving as a role model to demonstrate appropriate behaviors.<br>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.&nbsp;<br>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.<br>Provides check-in and check-out services and handles reservations when needed.&nbsp;<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Welcome all guests with a smile and maintain a professional approach at all times.<br>Maintain a professional and courteous attitude towards all guests.<br>Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.<br>Be familiar with the hotel services and hours of operations.<br>Be aware of ongoing functions and meetings.<br>Be familiar with the city events.<br>Be familiar with all local attractions, hotels, restaurants, etc...<br>Control all activities of concierge/business center according to the posted rates and charge these accordingly.<br>Check all arrivals with airport pick-up requests and arrange Limousine<br>Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>Participates as needed in the investigation of associate and guest accidents&nbsp;<br>Understands and complies with loss prevention policies and procedures.<br>Supervises &amp; assists all areas of the concierge under minimum supervision.<br>Serves as a leader in displaying outstanding hospitality skills.<br>Empowers associates to provide excellent customer service.<br>Observes service behaviors of associates and provides feedback to individuals.<br>Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.<br>Maintains high visibility in public areas during peak times.<br>Conduct leadership performance reviews for all direct Reports both midyear and Year end.<br>Provides immediate assistance to guests as requested.<br>Maintains a track of guest service engagement.<br>Reviews comment cards and guest satisfaction results with associates.<br>Leads by example for training and role plays for all guest related interactions.<br>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Be able to perform any additional scope of duties if requested by the Management.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY <br>To supervise and provide overall direction to the guest services and concierge teams ensuring efficiency and to maintain high standards of hospitality and service at all times.<br>Provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction.<br>Curating and delivering an exceptional experience for guests to the hotel as the first point of contact until departure.<br>CANDIDATE PROFILE<br>Experience:<br>Minimum 2 years in similar role, must be a Les Clefs d’Or Member.<br>Skills and Knowledge&nbsp;<br>Computer and strong hospitality skills <br>Ability to verbally communicate effectively with guests and co-workers<br>Prolonged periods of standing and/or walking<br>Hotel and local knowledge<br>Education or Certification&nbsp;<br>Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.<br>SPECIFIC DUTIES&nbsp;<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>Develops specific goals and plans to prioritize, organize, and accomplish work.<br>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.&nbsp;<br>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.<br>Responds to emergency situations using appropriate procedures.&nbsp;<br>Maintains awareness of daily operations and events at the hotel.<br>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements<br>Provides warm welcome and anticipation of guest needs throughout their stay.<br>Encourages and building mutual trust, respect, and cooperation among team members.<br>Serving as a role model to demonstrate appropriate behaviors.<br>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.&nbsp;<br>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.<br>Provides check-in and check-out services and handles reservations when needed.&nbsp;<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Welcome all guests with a smile and maintain a professional approach at all times.<br>Maintain a professional and courteous attitude towards all guests.<br>Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.<br>Be familiar with the hotel services and hours of operations.<br>Be aware of ongoing functions and meetings.<br>Be familiar with the city events.<br>Be familiar with all local attractions, hotels, restaurants, etc...<br>Control all activities of concierge/business center according to the posted rates and charge these accordingly.<br>Check all arrivals with airport pick-up requests and arrange Limousine<br>Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>Participates as needed in the investigation of associate and guest accidents&nbsp;<br>Understands and complies with loss prevention policies and procedures.<br>Supervises &amp; assists all areas of the concierge under minimum supervision.<br>Serves as a leader in displaying outstanding hospitality skills.<br>Empowers associates to provide excellent customer service.<br>Observes service behaviors of associates and provides feedback to individuals.<br>Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.<br>Maintains high visibility in public areas during peak times.<br>Conduct leadership performance reviews for all direct Reports both midyear and Year end.<br>Provides immediate assistance to guests as requested.<br>Maintains a track of guest service engagement.<br>Reviews comment cards and guest satisfaction results with associates.<br>Leads by example for training and role plays for all guest related interactions.<br>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY <br>To supervise and provide overall direction to the guest services and concierge teams ensuring efficiency and to maintain high standards of hospitality and service at all times.<br>Provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction.<br>Curating and delivering an exceptional experience for guests to the hotel as the first point of contact until departure.<br>CANDIDATE PROFILE<br>Experience:<br>Minimum 2 years in similar role, must be a Les Clefs d’Or Member.<br>Skills and Knowledge&nbsp;<br>Computer and strong hospitality skills<br>Ability to verbally communicate effectively with guests and co-workers<br>Prolonged periods of standing and/or walking<br>Hotel and local knowledge<br>Education or Certification&nbsp;<br>Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.<br>SPECIFIC DUTIES&nbsp;<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>Develops specific goals and plans to prioritize, organize, and accomplish work.<br>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.&nbsp;<br>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.<br>Responds to emergency situations using appropriate procedures.&nbsp;<br>Maintains awareness of daily operations and events at the hotel.<br>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements<br>Provides warm welcome and anticipation of guest needs throughout their stay.<br>Encourages and building mutual trust, respect, and cooperation among team members.<br>Serving as a role model to demonstrate appropriate behaviors.<br>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.&nbsp;<br>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.<br>Provides check-in and check-out services and handles reservations when needed.&nbsp;<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Welcome all guests with a smile and maintain a professional approach at all times.<br>Maintain a professional and courteous attitude towards all guests.<br>Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.<br>Be familiar with the hotel services and hours of operations.<br>Be aware of ongoing functions and meetings.<br>Be familiar with the city events.<br>Be familiar with all local attractions, hotels, restaurants, etc...<br>Control all activities of concierge/business center according to the posted rates and charge these accordingly.<br>Check all arrivals with airport pick-up requests and arrange Limousine<br>Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>Participates as needed in the investigation of associate and guest accidents&nbsp;<br>Understands and complies with loss prevention policies and procedures.<br>Supervises &amp; assists all areas of the concierge under minimum supervision.<br>Serves as a leader in displaying outstanding hospitality skills.<br>Empowers associates to provide excellent customer service.<br>Observes service behaviors of associates and provides feedback to individuals.<br>Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.<br>Maintains high visibility in public areas during peak times.<br>Conduct leadership performance reviews for all direct Reports both midyear and Year end.<br>Provides immediate assistance to guests as requested.<br>Maintains a track of guest service engagement.<br>Reviews comment cards and guest satisfaction results with associates.<br>Leads by example for training and role plays for all guest related interactions.<br>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

1. About Origin Private Office Origin Private Office is a globally positioned boutique advisory firm specialising in ultra-prime real estate and private client services. Operating across the Middle East, Europe and Asia, Origin provides brokerage, development consultancy, luxury project marketing, private wealth strategy and concierge services for UHNW individuals and family offices. Through Origin Concierge, the firm delivers highly personalised lifestyle and operational support for international clients, often assisting with relocations, property acquisitions, household establishment and ongoing private client requirements. Origin does not operate a membership call centre. Every mandate is resourced with a named, dedicated Executive Assistant and direct partner oversight. The ratio of clients to manager is the service.<br>2. Role Overview Origin is appointing a Senior Executive Assistant to hold a single, dedicated global concierge mandate for an ultra-high-net-worth family with a primary residence in Dubai and a broadening international footprint. You will be the family’s day-to-day point of contact and the single point of accountability for delivery, with a full 40 hours per week dedicated to this one client. You will not be splitting attention across a portfolio of accounts. The mandate spans four priority workstreams alongside continuous household and lifestyle support: property search and acquisition; event management; the acquisition of furniture, furnishings and vehicles; and the sourcing of art, artefacts, luxury goods and valuables. Scope is global rather than limited to Dubai, delivered through Origin’s own team and a network of trusted local partners. This is an execution role, not a coordination role. You are expected to own outcomes end to end, keep a household of moving parts under control, and give both the family and Origin leadership complete visibility of where effort is going.<br>3. Core Responsibilities CLIENT RELATIONSHIP AND SINGLE POINT OF ACCOUNTABILITY• Act as the family’s dedicated day-to-day point of contact across all workstreams and jurisdictions• Build and hold a trusted working relationship with the Principals and their family office representative• Anticipate requirements ahead of being asked and resolve issues before they reach the Principals• Maintain a live view of open requests, owners, deadlines and dependencies at all times• Escalate promptly and appropriately to the Head of Concierge and Managing Partner PROPERTY SEARCH AND ACQUISITION• Run residential property searches and shortlists in line with the family’s brief, in any market• Coordinate market benchmarking, viewings and viewing itineraries• Support negotiation and coordinate agents, lawyers, valuers and other advisers through to completion• Manage completion logistics and move-in readiness EVENT MANAGEMENT• Plan and coordinate family and household events end to end, wherever they take place• Source venues, brief and manage vendors, and control budgets against approved spend• Manage guest lists, invitations and logistics• Provide on-site coordination on the day and handle post-event wrap-up and vendor settlement FURNITURE, FURNISHINGS AND VEHICLES• Source and specify furniture and furnishings in line with the family’s preferences and any appointed designer’s scheme• Negotiate with suppliers and manage orders, delivery, installation and snagging• Coordinate vehicle sourcing, purchase, registration and insurance ART, ARTEFACTS, LUXURY GOODS AND VALUABLES• Liaise with galleries, dealers, auction houses and specialist vendors globally• Coordinate purchase, payment, packing, transport and installation logistics• Introduce and coordinate independent authentication, valuation, insurance and restoration specialists as required DAY-TO-DAY LIFESTYLE AND HOUSEHOLD CONCIERGE• Source, coordinate and manage household vendors and service providers, and resolve issues as they arise• Support travel and lifestyle logistics across the family’s global footprint• Handle memberships, dining, ticketing and social introductions• Work alongside the existing household team, including the embedded Senior Personal Assistant, private chef and driver, ensuring clear division of responsibilities and no duplication• Manage household and personal purchases made on the family’s behalf, with accurate records for monthly invoicing COMMERCIAL DISCIPLINE, UTILISATION AND REPORTINGThis element distinguishes the role from a conventional private household position and is treated as core, not administrative.• Record time accurately against the mandate’s monthly man-hours allowance• Prepare the monthly utilisation summary and activity report for the family office and Origin leadership• Track the cumulative banked or over-utilised position and flag it before it reaches the agreed cap• Identify scope broadening as it emerges and raise it early with the Head of Concierge rather than absorbing it silently• Identify work that falls outside the retainer, including recruitment, renovation and fit-out, so it can be scoped and quoted separately Maintain clean records of third-party costs and approvals, and obtain prior approval for material expenditure<br>4. Working Hours and Availability The role is based in Dubai and is full time, with an estimated 40 hours per week to this mandate. Core hours will be agreed with the Head of Concierge and the family office. Reasonable responsiveness outside core hours is expected, including early mornings and evenings, given the family’s international footprint and the time zones in which suppliers and advisers operate. Origin manages this through planning and rota discipline rather than by expecting permanent availability. Travel is limited. Occasional regional travel may be required by exception and will be paid for by Origin.<br>5. Candidate Requirements ESSENTIAL• Seven or more years in private client services, UHNW household or family office operations, luxury hospitality management, private aviation or yachting, or a comparable service environment, with at least three years in a role carrying direct client ownership• Demonstrable ownership of outcomes, not tasks. You have run projects with a budget, a deadline and a demanding principal, and you carried them to completion• Multi-workstream capability. Comfortable holding property, events, procurement and daily household matters at the same time without dropping threads• Vendor and supplier command. You can source, brief, negotiate with and hold to account suppliers at the luxury end of the market• Commercial literacy. Comfortable with budgets, quotations, timesheets and utilisation reporting, and able to have a candid conversation about scope• Exceptional discretion and judgment. Comfortable holding confidential information and operating with a low profile• Composure under pressure. Calm, precise and unflappable when priorities change late and expectations are high• Written and verbal fluency in English to a standard suitable for correspondence with principals, advisers and counterparties• Existing right to work in the UAE or eligibility for sponsorship under the prevailing Employment Pass framework• Work schedule flexibility to ensure the client can be attended to as needed.<br>PREFERRED• An established Dubai vendor and service provider network across property, hospitality, private members’ clubs, specialist trades and luxury retail• Prior exposure to Dubai residential property transactions, whether from a private client, agency or family office seat• Experience supporting South Asian or internationally mobile families, and cultural fluency across markets • Experience sourcing or coordinating art, collectables or high-value goods, including auction house process• Event management experience at private residence scale<br>APPLICATION PROCESS:Applications are treated in strict confidence. Please submit a CV and a short covering note addressing two questions:• Describe a private client project you owned end to end. What was the brief, what went wrong, and how did you resolve it?• Which parts of your current vendor network in Dubai would you bring to this mandate?<br>Shortlisted candidates will meet the Head of Concierge, complete a practical scenario exercise, and meet the Managing Partner. References and background screening are required prior to offer.

Job Summary A confidential organization is seeking an experienced Executive Housekeeper to oversee all housekeeping-related operations within a large private estate in Abu Dhabi.<br>The successful candidate will be responsible for leading the Housekeeping, Laundry, Tailoring, Floristry, and Public Area Attendant teams while ensuring the highest standards of cleanliness, presentation, organization, garment care, and service throughout the estate. This role requires exceptional leadership, attention to detail, and extensive experience in luxury private households or ultra-luxury hospitality. The Executive Housekeeper will ensure seamless coordination across all housekeeping functions, maintaining impeccable standards while delivering discreet and personalized service for the principals and their guests.<br>Key Responsibilities Lead and manage the Housekeeping, Laundry, Tailoring, Floristry, and Public Area Attendant departments, ensuring exceptional operational standards across all areas. Oversee the day-to-day housekeeping operations of the estate, ensuring the highest standards of cleanliness, hygiene, organization, and presentation. Supervise, coach, train, and develop supervisors and team members, fostering a culture of excellence, accountability, and continuous improvement. Conduct regular inspections of family residences, guest accommodations, staff accommodations, public areas, laundry facilities, linen rooms, wardrobes, and back-of-house areas to ensure impeccable standards are maintained. Oversee all laundry operations, including garment care, linen management, uniform maintenance, and the handling of luxury fabrics, couture garments, and delicate items. Manage the Tailoring function, ensuring alterations, repairs, garment maintenance, uniform fittings, and wardrobe care are completed to the highest standards. Oversee the Floristry department, ensuring fresh floral arrangements are designed, maintained, and displayed throughout the estate in line with seasonal themes, special occasions, and the principals' preferences. Manage the Public Area Attendant team to ensure all shared spaces, entrances, reception areas, lounges, corridors, outdoor entertainment areas, and guest facilities remain immaculate at all times. Develop and manage departmental schedules, staffing plans, and resource allocation to ensure efficient operations and appropriate coverage. Establish, implement, and continuously improve Standard Operating Procedures (SOPs) across all housekeeping-related departments. Manage departmental budgets, inventories, procurement, and stock levels for cleaning supplies, linens, uniforms, flowers, amenities, equipment, and household products. Coordinate closely with the Butler, Culinary, Maintenance, Security, Procurement, and Property Management teams to ensure seamless daily operations and readiness for family stays, guests, and special events. Ensure the proper care, cleaning, storage, and preservation of luxury furnishings, artwork, antiques, fine linens, designer wardrobes, and other high-value household assets. Plan and oversee deep cleaning programmes, seasonal maintenance, inventory audits, and preventive care initiatives across the estate. Ensure compliance with health, safety, hygiene, and sanitation standards throughout all housekeeping-related operations. Prepare operational reports, inventory records, staffing reports, budgets, and performance evaluations for senior management. Maintain the highest level of confidentiality, professionalism, and discretion at all times when interacting with the principals, family members, guests, and staff.<br>Requirements Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field. Minimum 7 years of experience in luxury housekeeping operations, including leadership role within a private estate, royal household, family office, luxury residence, or ultra-luxury hotel. Proven experience managing Housekeeping, Laundry, Tailoring, Floristry, and Public Areas. Strong leadership and people management skills with experience leading large multicultural teams. High level of integrity, discretion, and professionalism when working in a confidential environment. Flexible to work according to operational requirements and the needs of the principals.

Department: Rooms Division, Front Office & Guest Services Location: United Arab Emirates - Dubai<br><br>Description<br><br>The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.<br><br>Key Responsibilities<br><br>Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met. Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests. Substitutes the Front Office Duty Manager in their absence Handles all residents & guests’ comments & complaints, as well as following up on resolving those. Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles. Supports and assists all departments. Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems. Inform and co-ordinate with other operating departments matters which may concern them. Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required. Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. Ensures that all residence information is kept accurately and up to date. Promotes in house sales and facilities to maximize residence revenues. Understands and carries out duties in line with Residence Emergency Procedures. Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments. Inspects outside areas on a daily basis. Co-ordinates/assists security personnel in all related matters. Responds promptly to any operational requests from residence sections. Attends to referred and unsolved problematic situations. Conduct efficient hand-over with coming team member. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.<br><br>Key Responsibilities <br><br>Eligible for a working permit in country of hire Higher College and or Hotel Management Minimum 2 years Front Office supervisory position Preferably within a 5-star property or residences Proven track record with good progression. Mature & Customer focused. Ability to work and communicate in a multinational environment Fluent in English & Russian (verbally and written) Any additional language is a plus<br><br><br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Department: Rooms Division, Front Office & Guest Services Location: United Arab Emirates - Dubai<br><br>Description<br><br>The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.<br><br>Key Responsibilities<br><br>Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met. Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests. Substitutes the Front Office Duty Manager in their absence Handles all residents & guests’ comments & complaints, as well as following up on resolving those. Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles. Supports and assists all departments. Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems. Inform and co-ordinate with other operating departments matters which may concern them. Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required. Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. Ensures that all residence information is kept accurately and up to date. Promotes in house sales and facilities to maximize residence revenues. Understands and carries out duties in line with Residence Emergency Procedures. Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments. Inspects outside areas on a daily basis. Co-ordinates/assists security personnel in all related matters. Responds promptly to any operational requests from residence sections. Attends to referred and unsolved problematic situations. Conduct efficient hand-over with coming team member. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.<br><br>Key Responsibilities <br><br>Eligible for a working permit in country of hire Higher College and or Hotel Management Minimum 2 years Front Office supervisory position Preferably within a 5-star property or residences Proven track record with good progression. Mature & Customer focused. Ability to work and communicate in a multinational environment Fluent in English & Russian (verbally and written) Any additional language is a plus<br><br><br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.&nbsp;<br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:&nbsp;<br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.&nbsp;<br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.&nbsp;<br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:<br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food &amp; drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:<br>JOB SUMMARY <br>To supervise and provide overall direction to the guest services and concierge teams ensuring efficiency and to maintain high standards of hospitality and service at all times.<br>Provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction.<br>Curating and delivering an exceptional experience for guests to the hotel as the first point of contact until departure.<br>CANDIDATE PROFILE<br>Experience:<br>Minimum 2 years in similar role, must be a Les Clefs d’Or Member.<br>Skills and Knowledge&nbsp;<br>Computer and strong hospitality skills<br>Ability to verbally communicate effectively with guests and co-workers<br>Prolonged periods of standing and/or walking<br>Hotel and local knowledge<br>Education or Certification&nbsp;<br>Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.<br>Specific Duties<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>Develops specific goals and plans to prioritize, organize, and accomplish work.<br>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.&nbsp;<br>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.<br>Responds to emergency situations using appropriate procedures.&nbsp;<br>Maintains awareness of daily operations and events at the hotel.<br>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements<br>Provides warm welcome and anticipation of guest needs throughout their stay.<br>Encourages and building mutual trust, respect, and cooperation among team members.<br>Serving as a role model to demonstrate appropriate behaviors.<br>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.&nbsp;<br>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.<br>Provides check-in and check-out services and handles reservations when needed.&nbsp;<br>Maintains knowledge of rooms and their locations, services and facilities of the hotel.<br>Welcome all guests with a smile and maintain a professional approach at all times.<br>Maintain a professional and courteous attitude towards all guests.<br>Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.<br>Be familiar with the hotel services and hours of operations.<br>Be aware of ongoing functions and meetings.<br>Be familiar with the city events.<br>Be familiar with all local attractions, hotels, restaurants, etc...<br>Control all activities of concierge/business center according to the posted rates and charge these accordingly.<br>Check all arrivals with airport pick-up requests and arrange Limousine<br>Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>Participates as needed in the investigation of associate and guest accidents&nbsp;<br>Understands and complies with loss prevention policies and procedures.<br>Supervises &amp; assists all areas of the concierge under minimum supervision.<br>Serves as a leader in displaying outstanding hospitality skills.<br>Empowers associates to provide excellent customer service.<br>Observes service behaviors of associates and provides feedback to individuals.<br>Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.<br>Maintains high visibility in public areas during peak times.<br>Conduct leadership performance reviews for all direct Reports both midyear and Year end.<br>Provides immediate assistance to guests as requested.<br>Maintains a track of guest service engagement.<br>Reviews comment cards and guest satisfaction results with associates.<br>Leads by example for training and role plays for all guest related interactions.<br>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Be able to perform any additional scope of duties if requested by the Management.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>Marriott International is an equal opportunity employer.&nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.&nbsp;We are committed to non-discrimination on&nbsp;any&nbsp;protected&nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><p><strong>THE POSITION</strong></p><br><p>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><br><p><strong>KEY ROLES &amp; RESPONSIBILITIES</strong></p><br><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other&nbsp;VIP’s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and&nbsp;Butler&nbsp;for Hotel events, restaurant promotions, Limousine requirements and special&nbsp;VIP&nbsp;requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special&nbsp;requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification</li><li>Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment</li><li>Fluent English language proficiency (written and verbal)</li><li>Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues</li><li>Strong organizational and time management abilities with meticulous attention to detail</li><li>Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments</li><li>Proven team collaboration skills and a genuine commitment to supporting colleagues</li><li>Professional presentation standards and impeccable personal grooming habits</li><li>Proficiency with hotel property management systems and basic computer applications</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Experience with Opera property management system or similar hospitality software</li><li>Multilingual capabilities beneficial for our Abu Dhabi location</li><li>Certification in hospitality customer service or guest relations</li><li>Experience in a luxury or upscale hotel environment</li><li>Demonstrated initiative in creating personalized guest experiences and identifying service opportunities</li><li>Strong conflict resolution and problem-solving capabilities</li><li>Cultural awareness and sensitivity in a multicultural workplace setting</li></ul> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Stewarding Supervisor, you’re not just supervising daily back of house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise stewarding operations: Ensure high standards of cleanliness, organization, and efficiency across all kitchen support areas Lead stewarding team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Oversee inventory and ordering: Monitor stock levels of crockery, cutlery, glassware, and supplies, and place orders to meet business needs for events and daily operations Control stock and costs: Perform regular stock takes, identify loss patterns, and enforce measures to minimize waste while maintaining par levels Oversee purchasing and invoicing: Raise purchase orders, reconcile invoices, and coordinate with suppliers to ensure quality products within budget Support cross-department collaboration: Work closely with Finance, Events, and other teams to support seamless operations and maintain strong working relationships Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing Participate in inspections: In Dubai municipality food safety and health & safety inspections. HACCP: Ensure certification, re-certification and surveillance audits. Food Safety Spot Check: Able to conduct daily routine food safety, health and safety, sustainability and QA related inspections and spot checks.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Start Your Journey With Us&nbsp;<br>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.&nbsp;<br>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.<br>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.<br>Job Requirement:<br>To be an ambassador of the Front Office and the hotel, in and outside the work place.<br>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.<br>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.&nbsp;<br>To personally greet and escort the guests rather than pointing out directions.<br>To ensure that the privacy of the guests and the confidentiality of the information is respected.<br>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.<br>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.<br>To call the Duty/Night Manager, FOM for advice in serious cases or if an approval is required.<br>To ensure a proper use of the telephone etiquette as per St. Regis standards.<br>To always keep the working area clean and well maintained.<br>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.<br>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.<br>To share daily activity highlights with the manager including internal and external guest opportunities.<br>To be aware of and to report all guest comments or complaints.<br>To be aware of all VIPs visiting or staying in the hotel.<br>To maintain an accurate guest profile.<br>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.<br>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.<br>To properly follow all CID and local government requirements concerning hotel guests and files.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: 2 years work experience on the same field in a luxury hotel.<br>#LI-MA1 <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Ready to Boost Your Income? Join Our Real Estate Team! <br>Are you a motivated real estate professional looking for a lucrative opportunity? Coldwell Banker is seeking ambitious Real Estate Agents ready to maximize their earning potential in one of the fastest-growing markets!<br>Apply for this exciting job opportunity at the earliest and you will be contacted if you are shortlisted.<br>Check out our Linkedin page for more details at the below link:<br>https://www.linkedin.com/company/coldwell-banker-uae/life/thecbway/?view AsMember=true<br>We Provide:Commissions up to 70% (on quarter slab system). Opportunity to do Off Plan sales as well as Secondary sales (and Leasing),Lead Generation: Digital Campaigns, Social Media Campaigns, Mall Activation, International and Local road shows, Property shows and Exhibitions etc. Residence Visa/Labor card,Medical Insurance,Attractive commission,Latest and extensive Advertising tools,In-house Marketing support along with professional in-house photographer,Back Office support to coordinate on Administration tasks,Diversified, friendly and lively work environment,Other additional Benefits subject to performance.<br>Key Job Functions:<br>Arrange Residential/Commercial Property Listings on regular basis through personal networking, farming etc. Actively be involved in the sale/rental of residential/commercial properties (businesses, factories, shops and plots) on behalf of owners. Follow proper documentation process for every transaction and make sure the compliance is met always. Stay in constant touch with the Line Manager to update him about all ongoing transactions and seek his help to improvise. Arranging appointment with the company’s in-house photographer to take latest and clear pictures of the property in order to do a good listing advertisement. Always stay informed about the Real Estate market trends and be familiar about the current pricing for rental as well as sale value of a property, especially in your area of specialization. Stay focused in your area of specialization and constantly think of ideas to obtain more listings. Estimate the current market price and suggest a reserve or minimum selling price list details of land or buildings for sale and arrange for the advertising of properties with the marketing team. Assess buyers' needs and locate properties for their consideration. Always give options to buyers/tenants for their property search and try to cross-sale and up-sale to make sure clients are never left without any option. Take prospective buyers to inspect properties and advise them on merits of properties and terms of sale. Promote sales of properties through our advertisement channels, open houses, and participation in multiple listing services.<br>Interpersonal Skills Required:Proactive Passionate about Real Estate Honest, enthusiastic and trustworthy Friendly and pleasant Personality Tidy appearance Analytical skills Well organized and detail oriented<br>Other Skills Required:Excellent communication skills in English and other languages will be an advantage. Sufficient work knowledge in MS Office Should have valid UAE Driving license and personal car Should have Real Estate experience in UAE.<br>CANDIDATES BASED OUTSIDE UAE WILL NOT BE CONTACTED...

<div> The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.</div> <div> Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met. </div> <ul> <li> Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests. </li> <li> Substitutes the Front Office Duty Manager in their absence</li> <li> Handles all residents &amp; guests comments &amp; complaints, as well as following up on resolving those.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Supports and assists all departments.</li> <li> Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all residence information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize residence revenues.</li> <li> Understands and carries out duties in line with Residence Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects outside areas on a daily basis.</li> <li> Co-ordinates/assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from residence sections.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Conduct efficient hand-over with coming team member.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.</li> </ul> <div> Founded in Germany, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br> <br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br> <br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br> <br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.</div><p><strong>Desired Candidate Profile</strong></p><ul> <li> Eligible for a working permit in country of hire </li> <li> Higher College and or Hotel Management </li> <li> Minimum 2 years Front Office supervisory position </li> <li> Preferably within a 5-star property or residences </li> <li> Proven track record with good progression.</li> <li> Mature &amp; Customer focused.</li> <li> Ability to work and communicate in a multinational environment</li> <li> Fluent in English &amp; Russian (verbally and written)</li> <li> Any additional language is a plus<br> <br> </li> </ul> <div> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><b><span><span><span>Wellness Concierge, SIRO One Za'abeel</span></span></span>&nbsp;</b><br> <span><span>(<span>20444</span></span></span>)</p><br> <p><span><span><b>SIRO One Za’abeel </b>is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.</span></span></p><br> <p><span><span>Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.</span></span></p><br> <p><span><span>Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. <b>SIRO One Za’abeel</b> creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. <b>SIRO One Za’abeel </b>is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.</span></span></p><br> <p><strong><span>About The Role&nbsp;</span></strong></p><br> <ul> <li><span>Always keep a positive and motivated attitude, being an example. </span></li> <li><span>Follow the Grooming standards. </span></li> <li><span>Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect.&nbsp; </span></li> <li><span>Understanding employee positions to perform duties in employees' absence – including Front desk duties.&nbsp; </span></li> <li><span>Ensure regular on-job trainings are performed and all SOP’s followed.&nbsp; </span></li> <li><span>Regular check of LQA Standards as applicable.&nbsp; </span></li> <li><span>Attend the daily handover briefing when on shift and be able to pass the necessary information related to guest’s requests.&nbsp; </span></li> <li><span>Being an active knowledgeable person about Memberships, activities, and services.&nbsp; </span></li> <li><span>Being able to advise on the best programs and nutritional requirements.&nbsp; </span></li> <li><span>To assist with any other duties as required by the line manager or another member of the management team. </span></li> <li><span>Provide services that are above and beyond for guest’s satisfaction and retention, interacting with guests to obtain feedback on the overall satisfaction.&nbsp; </span></li> <li><span>Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product.&nbsp; </span></li> <li><span>Always maintain high level of knowledge to upsell and cross-sell services and facilities to our guests.&nbsp; </span></li> <li><span>Responsible for all in house guest requests and ensuring their needs are met based on five pillars. </span></li> <li><span>Record guest issues in the guest response tracking system. </span></li> <li><span>Responsible for transportation requests and end of month analysis.&nbsp; </span></li> <li><span>Responsible for all VIP amenities requests, verifying all arrivals in Opera for correct allocation and insertion in ALICE. Verify rooms for VIP’s, confirming if all amenities have been correctly placed.&nbsp; </span></li> <li><span>Always seek opportunities of service improvement.&nbsp; </span></li> <li><span>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. </span></li> <li><span>Understand and comply with security, health and safety policies and procedures pf the hotel. </span></li> <li><span>The Wellness Concierge is responsible for, but not limited to, contacting every guest prior to arrival, booking Recovery Lab treatments and Fitness services. </span></li> <li><span>Needs to be able to explain services and classes to guests in a clear and enthusiastic manor. </span></li> <li><span>Be knowledgeable about the surroundings, able to inform and recommend activities outside the property. </span></li> <li><span>Can recognize the difference between treatments, classes and nutrition plans, enquiring when necessary to best achieve the guest’s expectations.&nbsp; </span></li> <li><span>Has total understanding of the systems used by the property to effectively assist guests. </span></li> <li><span>Have a thorough working knowledge of services, hours of operation, facilities, etc. </span></li> <li><span>Perform other job-related duties as directed. </span></li> <li><span>Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. </span></li> <li><span>Recognize the importance of "sales" in every aspect of their role.&nbsp; </span></li> <li><span>Understands they are a part of a team committed to optimizing the health of our guests.&nbsp;</span></li> </ul> <p><strong><span>About You&nbsp;</span></strong></p><br> <ul> <li><span>Must be computer literate, knowledge of MS Office, Excel and Opera is essential. </span></li> <li><span>Must be able to work well under pressure and be able to multi-task. </span></li> <li><span>Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage.&nbsp; </span></li> <li><span>Experience in guest services required.&nbsp; </span></li> <li><span>Must be fluent in verbal and written English. Additional language skills are an advantage<strong>.&nbsp;</strong></span></li> </ul> <p><span><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><b><span><span><span>Wellness Concierge, SIRO One Za'abeel</span></span></span>&nbsp;</b><br> <span><span>(<span>20444</span></span></span>)</p><br> <p><span><span><b>SIRO One Za’abeel </b>is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.</span></span></p><br> <p><span><span>Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.</span></span></p><br> <p><span><span>Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. <b>SIRO One Za’abeel</b> creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. <b>SIRO One Za’abeel </b>is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide.</span></span></p><br> <p><strong><span>About The Role&nbsp;</span></strong></p><br> <ul> <li><span>Always keep a positive and motivated attitude, being an example. </span></li> <li><span>Follow the Grooming standards. </span></li> <li><span>Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect.&nbsp; </span></li> <li><span>Understanding employee positions to perform duties in employees' absence – including Front desk duties.&nbsp; </span></li> <li><span>Ensure regular on-job trainings are performed and all SOP’s followed.&nbsp; </span></li> <li><span>Regular check of LQA Standards as applicable.&nbsp; </span></li> <li><span>Attend the daily handover briefing when on shift and be able to pass the necessary information related to guest’s requests.&nbsp; </span></li> <li><span>Being an active knowledgeable person about Memberships, activities, and services.&nbsp; </span></li> <li><span>Being able to advise on the best programs and nutritional requirements.&nbsp; </span></li> <li><span>To assist with any other duties as required by the line manager or another member of the management team. </span></li> <li><span>Provide services that are above and beyond for guest’s satisfaction and retention, interacting with guests to obtain feedback on the overall satisfaction.&nbsp; </span></li> <li><span>Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product.&nbsp; </span></li> <li><span>Always maintain high level of knowledge to upsell and cross-sell services and facilities to our guests.&nbsp; </span></li> <li><span>Responsible for all in house guest requests and ensuring their needs are met based on five pillars. </span></li> <li><span>Record guest issues in the guest response tracking system. </span></li> <li><span>Responsible for transportation requests and end of month analysis.&nbsp; </span></li> <li><span>Responsible for all VIP amenities requests, verifying all arrivals in Opera for correct allocation and insertion in ALICE. Verify rooms for VIP’s, confirming if all amenities have been correctly placed.&nbsp; </span></li> <li><span>Always seek opportunities of service improvement.&nbsp; </span></li> <li><span>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. </span></li> <li><span>Understand and comply with security, health and safety policies and procedures pf the hotel. </span></li> <li><span>The Wellness Concierge is responsible for, but not limited to, contacting every guest prior to arrival, booking Recovery Lab treatments and Fitness services. </span></li> <li><span>Needs to be able to explain services and classes to guests in a clear and enthusiastic manor. </span></li> <li><span>Be knowledgeable about the surroundings, able to inform and recommend activities outside the property. </span></li> <li><span>Can recognize the difference between treatments, classes and nutrition plans, enquiring when necessary to best achieve the guest’s expectations.&nbsp; </span></li> <li><span>Has total understanding of the systems used by the property to effectively assist guests. </span></li> <li><span>Have a thorough working knowledge of services, hours of operation, facilities, etc. </span></li> <li><span>Perform other job-related duties as directed. </span></li> <li><span>Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. </span></li> <li><span>Recognize the importance of "sales" in every aspect of their role.&nbsp; </span></li> <li><span>Understands they are a part of a team committed to optimizing the health of our guests.&nbsp;</span></li> </ul> <p><strong><span>About You&nbsp;</span></strong></p><br> <ul> <li><span>Must be computer literate, knowledge of MS Office, Excel and Opera is essential. </span></li> <li><span>Must be able to work well under pressure and be able to multi-task. </span></li> <li><span>Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage.&nbsp; </span></li> <li><span>Experience in guest services required.&nbsp; </span></li> <li><span>Must be fluent in verbal and written English. Additional language skills are an advantage<strong>.&nbsp;</strong></span></li> </ul> <p><span><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b><span>About the role </span></b></p><br><br><p><span>The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.</span></p><br><br><br><p><b><span>What you will do </span></b></p><br><br><p><b><span>Main duties/Qualifications:</span></b></p><br><br><p>1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.</p><br><br><p>2. Checks guest out of the hotel, preparing and explaining the bill.</p><br><br><p>3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p>4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</p><br><br><p>5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</p><br><br><p>6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.</p><br><br><p>7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</p><br><br><p>8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</p><br><br><p>9. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>10. Works harmoniously and professionally with co-workers and supervisors.</p><br><br><p>11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.</p><br><br><p>12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.</p><br><br><p>13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</p><br><br><p>14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.</p><br><br><br><p><b>Night Shift:</b></p><br><br><p>1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.</p><br><br><p>3. Handles a multitude of keys.</p><br><br><p>4. Be familiar with room and rate availability for current and future dates.</p><br><br><p>5. Accepts reservations, changes and cancellations in the absence of reservations staff.</p><br><br><p>6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.</p><br><br><p>7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.</p><br><br><p>8. Handles guest problems or complaints.</p><br><br><p>9. Utilizes the computer system in running daily reports and in blocking special requests.</p><br><br><p>10. Keeps all support departments informed of necessary information or requests.</p><br><br><p>11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.</p><br><br><p>12. Completes key packets and vouchers, and to modify registration cards.</p><br><br><p>13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.</p><br><br><p>14. Maintains a balanced bank assigned to you from the hotel.</p><br><br><p>15. Reconciles all transactions at the close of the shift and to cash out.</p><br><br><p>16. Recites hours of operation of all hotel facilities and special service codes.</p><br><br><p>17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.</p><br><br><p>18. Handles hotel emergency procedures and situations with maturity and professionalism.</p><br><br><p>19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.</p><br><br><br><p><b>What you bring</b><br>• A minimum of at least 1-2 years of experience in the similar role in a luxury brand</p><br><br><p>• An outgoing personality and a can-do approach to an assigned task&nbsp;</p><br><br><p>• High level of understanding and knowledge of Rooms operations</p><br><br><p>• Excellent interpersonal, verbal, and written communication skills; Arabic language is a plus</p><br><br><br><p><b>What we offer</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><p>• and so much more!</p><br><br><br><p><b>Schedule and hours:</b></p><br><br><p>• This is a full-time role</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JLL empowers you to shape a brighter way</b>.&nbsp;&nbsp;</p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people&nbsp;and empowering them to&nbsp;thrive, grow meaningful careers and to find a place where they belong.&nbsp; Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.&nbsp; &nbsp;</p><br><p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p><br><p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p><br><p><b>Role Purpose </b></p><br><p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting &amp; event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p><br><p><b>What this job involves</b></p><br><ul><li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li><li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li><li>Receive, direct and relay telephone, email and other queries via front of house</li><li>Greet, assist and direct candidates/new hires/visitors and the general public appropriately</li><li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li><li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li><li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li><li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li><li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li><li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li><li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li><li>Provide timely, accurate &amp; personalized response to meetings and events enquiries</li><li>Work flexibly in different settings as part of a the team</li><li>Coordinate the daily updating of room booking displays in line with local/regional processes</li><li>Play a key part in supporting onsite space audits and walk-the-store processes</li><li>Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks</li></ul><p><b>Every day is different, and in all these activities, we’d encourage you to show your ingenuity. </b></p><br><p><b>Sounds like you? To apply you need to be / have:</b></p><br><ul><li>Experience in reception, concierge or related field</li><li>Previous catering or hospitality experience is&nbsp;desirable</li><li>Excellent people skills and ability to interact with a wide range of client staff and demands</li><li>Previous experience of working within a high profile corporate environment</li><li>Facilities Management exposure would be beneficial</li><li>Fluency in English and local language</li><li>Strong PC literacy and proven ability to manage daily activities using various systems.</li><li>Very high attention to detail</li><li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.</li><li>Ability to maintain professionalism at all times and be an ambassador of the team.</li><li>Be an excellent team player with the want to go above and beyond for each other</li></ul><p><b>What you can expect from us </b></p><br><ul><li>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</li><li>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</li><li>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...</li></ul><p>Apply today at jll.com/careers.</p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p><b>Job Tags:</b></p><br>Hiring<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.&nbsp; We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're&nbsp;pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our <span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.&nbsp; If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <span>Contact Us</span> page &gt; I want to work for JLL.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p><strong>Reservation & Concierge Officer</strong></p><p><strong>Location:</strong> Abu Dhabi, UAE<br><strong>Employment Type:</strong> Full-Time<br><strong>Experience:</strong> Minimum 3 Years<br><strong>Languages:</strong> Arabic & English<br><strong>Gender:</strong> Male</p><br><p><strong>About the Role</strong></p><p>We are looking for an experienced, customer-focused, and well-organized <strong>Reservation & Concierge Officer</strong> to join our team in Abu Dhabi.</p><p>The ideal candidate will have a minimum of <strong>3 years of relevant experience</strong> in reservations, concierge services, hospitality, travel and tourism, or customer service. The candidate should be fluent in <strong>Arabic and English</strong>, confident in dealing with clients, and capable of handling reservations and concierge requests efficiently.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Handle and coordinate customer reservations, bookings, and service requests.</p></li><li><p>Provide professional concierge assistance and personalized service to clients.</p></li><li><p>Respond to customer inquiries through phone, email, WhatsApp, and other communication channels.</p></li><li><p>Coordinate with hotels, restaurants, travel agencies, attractions, and other service providers.</p></li><li><p>Follow up on reservations and ensure bookings are confirmed accurately and on time.</p></li><li><p>Assist clients with recommendations, arrangements, and special requests.</p></li><li><p>Manage changes, cancellations, and last-minute reservation requests.</p></li><li><p>Maintain accurate records of bookings, client requests, and service details.</p></li><li><p>Handle customer concerns professionally and provide timely solutions.</p></li><li><p>Coordinate with internal teams and external suppliers to ensure smooth service delivery.</p></li><li><p>Follow up with suppliers regarding availability, confirmations, payments, and special arrangements.</p></li><li><p>Maintain a high level of professionalism and confidentiality when dealing with VIP clients.</p></li><li><p>Prepare reservation and concierge reports when required.</p></li><li><p>Support the team with other customer service and concierge-related duties.</p></li></ul><br><br><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>3 years of relevant experience</strong> in Reservations, Concierge, Hospitality, Travel & Tourism, or Customer Service.</p></li><li><p><strong>Fluent in Arabic and English</strong>, both written and spoken.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Excellent customer-service and problem-solving skills.</p></li><li><p>Good knowledge of <strong>Abu Dhabi and UAE hotels, restaurants, attractions, and lifestyle services</strong> is an advantage.</p></li><li><p>Ability to work under pressure and manage multiple requests simultaneously.</p></li><li><p>Strong organizational and follow-up skills.</p></li><li><p>Proficiency in Microsoft Office and reservation/customer management systems.</p></li><li><p>Professional appearance, positive attitude, and strong attention to detail.</p></li><li><p><strong>Male candidate preferred.</strong></p></li><li><p>Candidates currently based in the <strong>UAE</strong> are preferred.</p></li></ul><br><p><strong>Key Skills</strong></p><ul><li><p>Reservation & Booking Management</p></li><li><p>Concierge Services</p></li><li><p>Customer Relationship Management</p></li><li><p>Customer Service</p></li><li><p>Arabic & English Communication</p></li><li><p>Problem Solving</p></li><li><p>Supplier & Partner Coordination</p></li><li><p>Attention to Detail</p></li><li><p>Time Management</p></li><li><p>Teamwork & Collaboration</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>must be knowledgeable in Ameadues GDS System</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Front Office Assistant Manager, One and Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20589</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span><strong>About The Role </strong></span></p><br> <p><span>The Assistant Manager, Front Office at One &amp; Only One Za’abeel will be responsible for creating joy for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They will assist Front of House Manager in the operations and supervision of all front office departments, including guest services, concierge. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team.&nbsp;&nbsp;</span></p><br> <p><span><strong>Operational Key Duties and Responsibilities&nbsp;</strong>&nbsp;</span></p><br> <ul> <li><span>Supervise and manage front office operations, guest services, concierge</span></li> </ul> <ul> <li><span>Monitor all financial transactions, including cash, credit card payments, and other forms of payment</span></li> </ul> <ul> <li><span>Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary</span></li> </ul> <ul> <li><span>Ensure an efficient response in the event of overbooking scenario</span></li> </ul> <ul> <li><span>Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities</span></li> </ul> <ul> <li><span>Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)&nbsp;</span></li> </ul> <ul> <li><span>From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay</span></li> </ul> <ul> <li><span>Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered</span></li> </ul> <ul> <li><span>Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business)</span></li> </ul> <ul> <li><span>In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence</span></li> </ul> <p><span><strong>About You </strong></span></p><br> <ul> <li><span>Bachelor's degree in hospitality management, business administration, or a related field</span></li> </ul> <ul> <li><span>At least 2 years of experience in a front office or guest services management role, in a luxury hotel</span></li> </ul> <ul> <li><span>Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks</span></li> </ul> <ul> <li><span>Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels</span></li> </ul> <ul> <li><span>Proficiency in Opera PMS</span></li> </ul> <ul> <li><span>Proficiency in English (oral and written)</span></li> </ul> <ul> <li><span>Additional language would be a plus</span></li> </ul> <ul> <li><span>Knowledge of relevant regulations and laws related to hotel operations</span></li> </ul> <ul> <li><span>Ability to work flexible hours, including weekends and holidays</span></li> </ul> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Residences Concierge Supervisor, I will fully embrace the Six Senses vision and values and I will deliver an exceptional experience for hotel guests and colleagues.</p><br><p>My duties and responsibilities will include:</p><br><p>• In this role, I will assume full responsibility for the efficient operation of the Residences to provide exceptional products and services within brand operating standards.&nbsp;<br>• I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.&nbsp;<br>• I will support the Chef Concierge and focus on the rejuvenation of the residential experience. Common area amenities, services, and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.<br>• I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents’ needs are anticipated and met for the overall smooth operation of residents’ living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.&nbsp;<br>• I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents’ history and profile system in conjunction with the Chef Concierge.<br>• Comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.&nbsp;<br>• An important part of the role is to interact with the residents and hosts in a professional, courteous, and positive manner and proactively seek feedback. I am responsible for exceptional residents’ experiences from pre-move-in, move-in, and move-out.&nbsp;<br>• In the event of complaints, I will effectively conduct service recovery or charge our hosts to do so to the satisfaction of the residents enter them into an appropriate system or similar approved software and notify the appropriate departments.&nbsp;<br>• I will also be responsible for supporting the Chef Concierge in fostering and maintaining good relationships with the residents and their representatives by providing services and amenities aligned with the Six Senses Brand and quality standards.&nbsp;<br>• Documenting all residents’ requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.&nbsp;<br>• Supervise the Residence’s daily operations and have oversight of the Residence Concierge.<br>• Support the concierge desk needed during peak times or higher-than-expected levels of business, as directed by the Chef Concierge.&nbsp;<br>• Assist with responsibilities and duties in the absence of the Chef Concierge.&nbsp;<br>• Communicates with the Chef Concierge regularly regarding issues and information relating to residents.&nbsp;<br>• Six Senses guidelines and standards of service and operation will be adopted and followed so that our performance benchmarks are maintained and exceeded.&nbsp;</p><br><p><strong><u>Qualifications</u></strong><br>To execute the position of Residences Concierge Supervisor, I have the required qualifications, technical skills and experience in a similar role in luxury hotels or residences with proven results.</p><br><p>• Possess a minimum of a bachelor’s degree in hospitality or business management, along with at least three years of experience in a similar luxury hospitality operational role.<br>• Strong organizational and project coordination skills.<br>• Experience in event coordination and communication drafting.<br>• Strong written and verbal communication skills, particularly in the English language.<br>• Organized and detail-oriented with excellent follow-through.<br>• Proficient in Microsoft Office Suite / Outlook, digital communication platforms, and various hotel systems including PMS platforms and Residential Portals.&nbsp;<br>• Positive, proactive, and collaborative approach.</p><br><p>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Supervisor at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</p><br><p>Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.</p><br><br> </div>