Embedded Systems Engineer Jobs - Dubai UAE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Achieve assigned sales and revenue targets in line with company objectives</li><li>Contribute to overall trading department performance</li><li>Maintain strong product knowledge including specifications, pricing, logistics, and related services</li><li>Manage the full sales cycle from lead generation to deal closure</li><li>Monitor personal sales performance and take corrective actions when required</li><li>Develop and execute structured market coverage and business development plans</li><li>Identify and penetrate new markets and customer segments</li><li>Conduct regular market visits and prospecting activities</li><li>Generate and maintain a healthy sales pipeline</li><li>Provide market intelligence and competitor insights to management</li><li>Acquire new customers and onboard new accounts</li><li>Build and maintain strong long-term customer relationships</li><li>Ensure high levels of customer satisfaction</li><li>Encourage repeat business and account growth</li><li>Maintain accurate customer data and interaction records in CRM</li><li>Work collaboratively with team members to achieve collective sales objectives</li><li>Support colleagues in closing opportunities when required</li><li>Share leads, insights, and market information internally</li><li>Maintain positive working relationships with operations, finance, and documentation teams</li><li>Demonstrate accountability and team-oriented behaviour</li><li>Submit sales reports and updates in a timely and accurate manner</li><li>Maintain proper documentation of transactions and client communications</li><li>Ensure compliance with company policies and trading procedures</li><li>Use CRM systems effectively for tracking leads and sales activities</li><li>Maintain professional communication with clients and internal stakeholders</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Business, Marketing, or related field (preferred)</li><li>Relevant experience in automobile trading, automotive sales, or related industry</li><li>Strong negotiation and communication skills</li><li>Market development and relationship-building capability</li><li>Proficiency in CRM systems and sales reporting tools</li><li>Language proficiency in English &amp; French</li></ul><p></p></section>

???? Hiring: Swimming Pool Maintenance Technician We are currently seeking an experienced Swimming Pool Maintenance Technician to join our team. Requirements:✔ Minimum 5 years of UAE experience ✔ Overall 10 years of relevant experience ✔ Valid UAE Driving License (DL is mandatory) ✔ Diploma or Degree in a relevant field ✔ Knowledge of swimming pool maintenance, cleaning, water treatment, and filtration systems ✔ Ability to inspect, troubleshoot, and repair pool equipment and systems ✔ Familiarity with pool safety standards and regulations ✔ Good communication and customer service skills Salary Package:???? AED 2,000 – AED 3,000 (based on experience and qualifications)???? Interested candidates may send their CV to: executiveoffice@dxbmarine.comOnly shortlisted candidates will be contacted.

???? Hiring: Swimming Pool Maintenance Technician We are currently seeking an experienced Swimming Pool Maintenance Technician to join our team. Requirements:✔ Minimum 5 years of UAE experience ✔ Overall 10 years of relevant experience ✔ Valid UAE Driving License (DL is mandatory) ✔ Diploma or Degree in a relevant field ✔ Knowledge of swimming pool maintenance, cleaning, water treatment, and filtration systems ✔ Ability to inspect, troubleshoot, and repair pool equipment and systems ✔ Familiarity with pool safety standards and regulations ✔ Good communication and customer service skills Salary Package:???? AED 2,000 – AED 3,000 (based on experience and qualifications)???? Interested candidates may send their CV to: executiveoffice@dxbmarine.comOnly shortlisted candidates will be contacted.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join <strong>Al-Futtaim Automotive</strong> as a <strong>Cost Clerk – Toyota Al Badia</strong> and play a key role in supporting our aftersales operations through accurate costing, invoicing, and administration of workshop repairs.</p><p>This position is essential to ensuring that all workshop activities are processed accurately and efficiently, supporting revenue generation, operational excellence, and compliance with Toyota and company standards. You will work closely with service and workshop teams to maintain the integrity of repair data, job costing, and invoicing processes.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Review, verify, and process completed job cards in a timely and accurate manner</p></li><li><p>Ensure productive labor hours, consumables, parts, and repair codes are correctly allocated and invoiced</p></li><li><p>Support workshop operations by maintaining accurate costing records and minimizing lost productive hours</p></li><li><p>Ensure all job cards comply with distributor and manufacturer operational standards</p></li><li><p>Monitor work-in-progress (WIP) and support the timely closure of repairs</p></li><li><p>Escalate outstanding or non-costed repairs as required</p></li><li><p>Maintain accurate records and support reporting requirements through SAP and other business systems</p></li><li><p>Collaborate with service and workshop teams to ensure smooth aftersales operations and customer satisfaction</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High School, College, or University education</p></li><li><p>Automotive qualification or Government/National Trade Certificate in Mechanical Automotive Engineering is preferred</p></li><li><p>Minimum 2 years of experience in an automotive administration, reception, or costing role</p></li><li><p>Knowledge of automotive repair processes and workshop operations</p></li><li><p>Strong computer literacy, including Excel and Word</p></li><li><p>Good command of the English language</p></li><li><p>Experience working with SAP Dealer Systems is an advantage</p></li><li><p>A customer-focused mindset and commitment to operational excellence</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly reliable and detail-oriented Senior Accountant to take full ownership of the accounting function for a single entity. This role requires hands-on management of Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL), ensuring accurate financial records, compliance, and timely reporting within a Contracting Joinery,Aluminium or Steel environment.<br>Manage <strong>end-to-end accounting for one company</strong>, maintaining complete and accurate books of accounts.</p><ol><li><p>Oversee <strong>Accounts Payable (AP)</strong> cycle: invoice processing, vendor payments, and reconciliations.</p></li><li><p>Manage <strong>Accounts Receivable (AR)</strong>: invoicing, collections, customer account reconciliation, and aging analysis.</p></li><li><p>Maintain and control the <strong>General Ledger (GL)</strong>, including journal entries, accruals, and adjustments.</p></li><li><p>Perform <strong>monthly, quarterly, and year-end closing activities</strong>.</p></li><li><p>Prepare <strong>financial statements and management reports</strong>.</p></li><li><p>Conduct <strong>bank, intercompany, and balance sheet reconciliations</strong>.</p></li><li><p>Ensure compliance with <strong>VAT regulations</strong>, including filing and audit support.</p></li><li><p>Handle <strong>treasury functions</strong>, including cash flow monitoring and payment planning.</p></li><li><p>Monitor and track <strong>project costs, budgets, and cost allocations</strong> for construction projects.</p></li><li><p>Strengthen and maintain <strong>internal controls and financial procedures</strong>.</p></li><li><p>Liaise with <strong>external auditors, banks, and regulatory authorities</strong>.</p></li><li><p>Utilize and manage <strong>ERP systems</strong> for accurate financial reporting and data integrity.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Strong understanding of <strong>AR, AP, and GL functions with full-cycle accounting experience</strong></p></li><li><p>Solid knowledge of <strong>end-to-end AP processes, financial controls, and reconciliation techniques</strong></p></li><li><p>Strong understanding of <strong>accounting principles, VAT rules, and treasury processes</strong></p></li><li><p>High attention to detail with the ability to <strong>manage multiple priorities independently</strong></p></li><li><p>Effective <strong>communication and stakeholder management skills</strong></p></li><li><p>Hands-on experience with <strong>ERP systems</strong></p></li><li><p>Strong <strong>analytical and problem-solving abilities</strong></p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Materials &amp; Inventory Manager is responsible for overseeing the planning, control, monitoring, and optimization of construction materials inventory across all projects and warehouses. This role ensures material availability while maintaining optimal stock levels, minimizing excess inventory, and supporting procurement operations through effective inventory management and system controls.</p><p> The ideal candidate will have extensive experience within the real estate development or construction industry, managing large-scale inventories, warehouses, and ERP-based inventory systems. The role will play a key part in enhancing inventory visibility, implementing best practices, and driving process improvements across the organization. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Manage and control inventory levels across warehouses and project sites to ensure material availability and optimal stock levels.</p></li><li><p>Monitor stock movements, material consumption, transfers, and inventory accuracy.</p></li><li><p>Oversee warehouse and store operations, including receiving, storage, issuance, and stock reconciliation.</p></li><li><p>Collaborate with Procurement and Project teams to support material planning and replenishment.</p></li><li><p>Conduct regular inventory audits, cycle counts, and stock verification activities.</p></li><li><p>Identify and address slow-moving, excess, and obsolete inventory.</p></li><li><p>Support ERP implementation, system enhancements, and process automation initiatives.</p></li><li><p>Develop inventory control procedures and ensure compliance with company policies and audit requirements.</p></li><li><p>Prepare inventory reports, stock analysis, and management dashboards to support decision-making.</p><br></li></ul><p><strong>Requirements</strong></p><ul><li><p>8+ years of experience in inventory, materials, or warehouse management within the construction or real estate industry.</p></li><li><p>Strong experience managing large-scale inventories and multiple warehouse locations.</p></li><li><p>Hands-on experience with ERP and inventory management systems.</p></li><li><p>Strong analytical, reporting, and stakeholder management skills.</p></li><li><p>Experience in system implementation or inventory process optimization is highly preferred.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Coordinate inbound and outbound shipments (local and international)</p></li><li><p>Schedule transportation with freight forwarders, couriers, and carriers</p></li><li><p>Track shipments and provide real-time updates to stakeholders</p></li><li><p>Prepare and process shipping documents (invoices, packing lists, bills of lading, customs paperwork)</p></li><li><p>Communicate with suppliers, warehouses, and customers to ensure smooth delivery flow</p></li><li><p>Negotiate with suppliers and freight forwarders to secure competitive rates and reliable services</p></li><li><p>Monitor inventory levels and assist with stock control</p></li><li><p>Resolve logistics issues such as delays, damaged goods, or missing shipments</p></li><li><p>Ensure compliance with customs regulations and company policies</p></li><li><p>Maintain accurate records in logistics or ERP systems (e.g., SAP, Oracle, Excel)</p></li><li><p>Support cost control by optimizing shipping methods and routes</p></li><li><p>Coordinate with customers to ensure timely submission and accuracy of required documents for customs clearance</p></li><li><p>Ensure proper documentation is prepared and sent for customs clearance without delays</p></li><li><p>Well organized and able to manage multiple priorities efficiently</p></li><li><p>Capable of handling assigned tasks promptly and completing them as required from time to time</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred)</p></li><li><p>3-5 years of experience in logistics or supply chain</p></li><li><p>Strong organizational and time management skills</p></li><li><p>Good communication, negotiation, and coordination abilities</p></li><li><p>Proficiency in Microsoft Excel and logistics software (ERP/TMS systems)</p></li><li><p>Understanding of shipping and customs procedures</p></li><li><p>Ability to work under pressure and handle multiple tasks</p></li><li><p>with UAE driver license is an advantage</p><p><strong>Preferred Skills (Optional)</strong></p><ul><li><p>Experience in UAE import/export procedures</p></li><li><p>Knowledge of INCOTERMS</p></li><li><p>Familiarity with freight forwarding processes</p></li><li><p>Basic analytical and reporting skills</p></li></ul><p><br></p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DESCRIPTION Position Title FM Cost Controller Job Purpose The FM Cost Controller is responsible for monitoring, controlling, and optimizing maintenance, inventory, refurbishment, and contractor-related expenditures across the property portfolio. The role will provide financial oversight of Facilities Management operations through cost analysis, budgeting, variance reporting, inventory consumption monitoring, and expenditure control. The position will act as an independent financial control function supporting management in improving cost efficiency, reducing wastage, and ensuring accountability for maintenance-related expenditures. Qualifications Education Bachelor's Degree in Finance, Accounting, Commerce, or Business Administration. Professional Qualification Mandatory: CMA (Certified Management Accountant) or CIMA (Chartered Institute of Management Accountants) Additional qualifications in Cost Management, Financial Planning &amp; Analysis (FP&amp;A), Budgeting, or Business Analytics will be an advantage. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience Minimum 5–8 years of experience in Cost Control, Management Accounting, FP&amp;A, or Financial Analysis. Minimum 3 years of experience within: Facilities Management Companies Property Management Companies Real Estate Operations Building Maintenance Organizations Experience in managing maintenance, inventory, refurbishment, and contractor cost centers is highly preferred. Technical Skills Advanced Microsoft Excel. Power BI or equivalent Business Intelligence tools. ERP Systems (Oracle, SAP, Dynamics, Yardi, CAFM-integrated systems). Budgeting and Forecasting. Cost Accounting and Variance Analysis. Financial Modeling and Reporting. Competencies Strong financial and commercial acumen. Excellent analytical skills. High attention to detail. Ability to challenge expenditures objectively. Strong reporting and presentation skills. Integrity and professional independence. Ability to work closely with Finance, Procurement, Stores, and FM Operations teams.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Achieve sales targets and profitability objectives within the assigned territory.</p></li><li><p>Develop and implement sales strategies to expand market share and customer base.</p></li><li><p>Manage and maintain relationships with key customers and consultants.</p></li><li><p>Lead and support the sales engineering team to ensure achievement of business goals.</p></li><li><p>Prepare sales forecasts, budgets, reports, and market analysis.</p></li><li><p>Identify new business opportunities and drive direct sales activities.</p></li><li><p>Participate in exhibitions, marketing events, and brand development initiatives.</p></li><li><p>Monitor competitor activities and provide market intelligence.</p></li><li><p>Negotiate contracts and manage customer accounts across assigned geographies.</p></li><li><p>Travel within South East Asia to support business development and customer engagement.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education Qualification</strong></p><ul><li><p>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Fire Protection Engineering, or a related Engineering discipline.</p></li></ul><br><p><strong>Work Experience</strong></p><ul><li><p>Minimum 3 years of experience in export sales, technical sales, or business development, preferably in the firefighting, fire protection, or industrial equipment industry.</p></li></ul><br><p><strong>Language and Proficiency</strong></p><ul><li><p>Fluent in English (written and spoken).</p></li><li><p>Knowledge of Southeast Asian regional languages is an advantage.</p></li></ul><br><p><strong>Key Competencies</strong></p><ul><li><p>Excellent communication, negotiation, presentation, and customer relationship management skills.</p></li></ul><br><p><strong>Key Skill Sets</strong></p><ul><li><p>Strong knowledge of fire protection systems and related applications.</p></li><li><p>Familiarity with international standards such as NFPA, LPCB, UL, and FM.</p></li><li><p>Technical sales and business development expertise.</p></li><li><p>Ability to identify market opportunities and develop strategic sales plans.</p></li><li><p>Proficient in preparing sales reports, forecasts, and customer presentations.</p></li><li><p>Willingness and ability to travel frequently across Southeast Asia.</p></li></ul><br><p><strong>Industry Specification</strong></p><ul><li><p>Fire Fighting &amp; Fire Protection Systems</p></li><li><p>Industrial Equipment Manufacturing</p></li><li><p>MEP and Building Services</p></li><li><p>Safety and Security Solutions</p></li></ul><p></p></section>

About you:<br><br> Join us. Unleash your energy within.<br><br> If you have world-class ambitions to reach the stars while keeping your feet on the ground, we’re the team for you. We've created a new breed of company – future-focused with reimagined ambition across all disciplines within the energy sector.<br><br> We love people who know their own potential and are not afraid to use it. We know that together, we’re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.<br><br> We are committed to our diverse and inclusive community – a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.<br><br> As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.<br><br> We’re a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.<br><br> Our purpose and beliefs:<br><br> As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.<br><br> It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:<br><br> We PLAY BIG<br> We thrive on EMOTIONAL AGILITY<br> We are FANATICAL ABOUT PERFORMANCE<br> We are built on INFINITE THINKING<br><br> Read more about the Purpose, Beliefs and Guiding Principles that drive us:<br><br> Our vision for Diversity, Inclusion and Belonging:<br><br> We recognise that diversity & inclusion are catalysts for success. We’re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging. <br><br> Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character – no matter what ethnic background, gender, age, religion, identity, or disability. <br><br>About the job: <br><br> Kent is looking for a HSSE Technical Assistant, with 3+ years hands on experience to be based in the UAE. Along with GCC experience.<br><br>Reporting to the HSSE Assurance Director, you will provide technical and administrative support to the Corporate HSSE function while contributing to the development, maintenance, and continuous improvement of HSSE digital systems, reporting tools, and data analytics.<br><br>The role supports effective HSSE performance monitoring, reporting, communications, and assurance across the organisation by combining structured HSSE administration with practical digital solutions.<br><br> Skills and Responsibilities: <br> Responsibilities:<br><br>• Providing technical and administrative support to the HSSE Assurance Director.<br> • Coordinating HSSE communications and the distribution of HSSE information across the organisation.<br> • Developing, formatting, and maintaining HSSE procedures, plans, presentations, campaigns, posters, and bulletins in line with company branding.<br> • Establishing and maintaining effective HSSE records management processes and logical file structures to ensure immediate document retrieval.<br> • Monitoring data input into HSSE reporting systems to ensure established reporting timelines are met.<br> • Validating the quality and accuracy of HSSE data and coordinating corrective actions to address any identified issues.<br> • Creating and maintaining Power BI dashboards and data visualisations for HSSE performance reporting.<br> • Supporting the development, deployment, and maintenance of HSSE digital tools and systems, including Power Platform applications.<br> • Providing first-line support to users of HSSE digital systems and escalating technical issues as required.<br> • Monitoring the close-out of HSSE corrective actions, highlighting overdue actions and reporting any shortfalls.<br> • Supporting the development and deployment of HSSE training materials, including interactive SCORM-based content.<br> • Developing lessons learned documents, safety alerts, HSE moments, and HSSE awareness communications.<br> • Continuously seeking opportunities to improve HSSE processes, systems, reporting, and performance through standardisation and digitalisation.<br><br>In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.<br><br>Your knowledge/skills, education, and experience: <br> Knowledge/ Qualification/ Training/ Certification: <br><br> • NEBOSH General Certificate or equivalent HSSE qualification.<br> • Microsoft Excel – Advanced level certification or demonstrable advanced Excel capability.<br> • Additional certification or training in data analytics, digital tools, or e-learning development is desirable. <br><br>Communication:<br><br>• Excellent command of the English language in both oral and written communication and skills.<br><br> Behavior/ Core Competencies:<br><br>• Minimum of 3 years’ experience in an HSSE, quality, or assurance-related role.<br> • Experience providing HSSE administrative or technical support within a corporate or project environment.<br> • Experience supporting HSSE reporting systems, and corrective action tracking<br> • Experience developing HSSE performance reports, dashboards, or trend analyses.<br> • Experience supporting or developing digital tools or systems to improve HSSE reporting, communication, or assurance activities.<br> • Experience supporting the development or deployment of HSSE training materials, including interactive or SCORM-based content, is desirable.<br><br> Skills Requirement:<br><br> You will have as a minimum the below skills<br><br>• Excellent standard of written and spoken English.<br> • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.<br> • High attention to detail, particularly in data quality, document control, and reporting accuracy.<br> • Proficient with Microsoft 365 applications, including Word, Power Point, Excel, Forms, Outlook, and Share Point.<br> • Advanced Excel skills, including complex formulae, pivot tables, and data validation.<br> • Practical experience developing dashbo<br>ards and reports using Power BI.<br> • Working knowledge of Microsoft Power Platform tools, including Power Apps and Power Automate.<br> • Experience supporting digital reporting or management systems.<br> • Understanding of HSSE performance metrics, incident classification, and trend analysis.<br> • Ability to analyse data and present information clearly to support assurance and management decision-making.<br> • Strong interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.<br> • Proactive approach to continuous improvement and digital optimisation of HSSE processes.<br><br> Behavioral Competencies<br><br>• Methodical, structured, and process-driven approach to work.<br> • Ability to work independently while knowing when to escalate issues.<br> • Collaborative mindset with a strong service-orientation to HSSE teams.<br> • Willingness to learn and develop digital and analytical capabilities.<br> • Strong sense of accountability and follow-through, particularly for corrective actions and assurance activities.<br><br>HSSEQ:<br> The Employee shall observe the Health, Safety, Sustainability, Environment and Quality rules of the Company; it’s clients and the governing authorities of the host country.<br><br>Details about the role: <br> Location: UAE <br> Relocation required: No <br> Travel required: Possibly <br> Contract type: Permanent <br> Experience level: 3+ years

Responsibilities and Accountability<br><br> <br><br>A. Faculty partnership and portfolio planning<br><br><br> Serve as the principal CCE contact for the assigned academic departments or programme clusters and build trusted working relationships with academic leaders, programme teams and relevant professional services.<br> Agree an annual employability and industry-engagement plan for the portfolio, informed by student profile, programme outcomes, employability demand as well as to comply with KPIs for regulatory compliance, accreditation requirements and OBEF priorities.<br> Attend relevant programme, faculty and planning meetings and provide concise updates on opportunities, engagement, risks, outcomes and required actions.<br> Work with faculty to identify priority student groups, curriculum touchpoints and suitable formats for employer participation, including guest teaching, assessment briefs, live projects and sector panels.<br> <br>B. Employer and industry development<br><br><br> Build and maintain a sector-specific employer and alumni network aligned to the academic portfolio, with a focus on UAE and regional employability opportunities.<br> Develop new opportunities including internships, work placements, graduate roles, flexible roles, projects, mentoring, job shadowing, site/field visits and employer-led learning.<br> Understand employer workforce needs and advise on effective, inclusive and realistic engagement with students and graduates.<br> Steward employer relationships from initial contact through delivery, feedback and renewal.<br> Maintain accurate relationship and opportunity records through the Career Management System and other approved University systems. <br> <br>C. Opportunity matching and student engagement<br><br><br> Translate employer requirements into clear eligibility criteria and targeted promotion plans for relevant programmes and student groups.<br> Provide career guidance and readiness support to students within the assigned academic portfolio, ensuring they are appropriately prepared before being referred to relevant employers and opportunities.<br> Support targeted talent identification and matching within agreed fair-access and data-protection principles.<br> Contribute to sector-specific briefings, workshops, employer events and application support where this adds value to opportunity conversion.<br> <br>D. Environment scanning, market intelligence and curriculum insight<br><br><br> Monitor sector trends, emerging occupations, recruitment cycles, skills requirements, professional credentials and barriers affecting assigned student groups.<br> Provide faculty and CCE leadership with evidence-based insight on skills gaps, employer expectations and future opportunities.<br> Support relevant academic leads on opportunities for industry co-development or co-delivery of courses and experiential learning, referring curriculum decisions to the relevant academic authority.<br> <br>E. Outcomes, quality and continuous improvement<br><br><br> Set and monitor portfolio targets for employer growth, opportunity volume and relevance, work-placement participation, job offers, student engagement and employer satisfaction.<br> Collect timely employer and student feedback and ensure required evidence is captured in approved systems.<br> Work with the relevant data teams to validate portfolio outcomes, interpret trends and implement improvement actions.<br> Contribute to OBEF, accreditation, annual monitoring, Senate and management reporting as required.<br> <br>F. General responsibilities<br><br><br> Comply with University policies, professional standards, safeguarding requirements, information-security controls and applicable UAE legislation; maintain confidentiality and sound judgement when handling student, graduate, employer and institutional information.<br> Promote equality, inclusion, accessibility and fair access to opportunities, and contribute to major CCE activities such as orientation, career fairs, employer events and cross-campus initiatives as reasonably required.<br> Undertake other duties consistent with the scope and level of the role following discussion with the line manager.<br> <br><br><br>Requirements<br><br>Education and Qualifications<br> Required: Relevant post-secondary degree qualification <br> Desirable: Postgraduate qualification or recognised careers development.<br> <br>Previous experience<br> Required: minimum 3 years professional experience in employer engagement, business development, partnerships, client relationship management or a sector-facing role. <br> Desirable: 2-3 year experience university careers departments.<br> <br> <br>Knowledge, Skills and Experience<br><br> Excellent relationship-building, influencing, presentation and written communication skills.<br> Strong planning, leads generation, follow-through, judgement and ability to work across organisational boundaries<br> Advanced knowledge of graduate recruitment workflows and the UAE/regional labour-market context<br> Strong digital literacy and ability to use CRM or career-management systems.<br> High attention to detail, reliability and ability to manage competing operational priorities.<br> Ability to balance user experience with governance and evidence requirements<br> Ability to work as a good team member with commitment to achieving excellence<br> Ability to take initiative, with minimum supervision<br> Good understanding of the youth mentality, inclusion and cultural diversity issues<br> <br>The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. As a rapidly growing institution, Middlesex employees may be required to perform job-related tasks other than those specifically presented in this description.<br><br>Skills: Education and Qualifications <br> Required: Relevant post-secondary degree qualification <br> Desirable: Postgraduate qualification or recognised careers development. <br> <br> <br> <br>Previous experience <br> Required: minimum 3 years professional experience in employer engagement, business development, partnerships, client relationship management or a sector-facing role. <br> Desirable: 2-3 year experience university careers departments. <br> <br> <br> <br>Knowledge, Skills and Experience <br> <br> Excellent relationship-building, influencing, presentation and written communication skills. <br> Strong planning, leads generation, follow-through, judgement and ability to work across organisational boundaries <br> Advanced knowledge of graduate recruitment workflows and the UAE/regional labour-market context <br> Strong digital literacy and ability to use CRM or career-management systems. <br> High attention to detail, reliability and ability to manage competing operational priorities. <br> Ability to balance user experience with governance and evidence requirements <br> Ability to work as a good team member with commitment to achieving excellence <br> Ability to take initiative, with minimum supervision <br> Good understanding of the youth mentality, inclusion and cultural diversity issues <br> <br> <br> <br>The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. As a rapidly growing institution, Middlesex employees may be required to perform job-related tasks other than those specifically presented in this description.

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The platform provides up-to-date job vacancies from various industries, making… applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making it easier for professionals to discover, apply, and grow their careers in the region. View more View less<br><br>More Jobs from UAE Jobs<br><br>Job Details<br><br>Job Type: Full Time<br><br>Workplace Type: On-site<br><br>Qualification: Diploma<br><br>Job Experience: Mandatory<br><br>Job Location: Dubai, United Arab Emirates<br><br>Closing Date: Undisclosed<br><br>Salary: AED 4,500 - AED 6,500 / month<br><br>Other Pay: Benefits<br><br>Job Category: Administration<br><br>Job Description<br><br>Kabri International Co. LLC is expanding its team and is looking to hire two experienced Document Controllers for its Dubai office. This opportunity is ideal for professionals with UAE or GCC experience who have strong organizational skills and a solid understanding of document control processes within engineering or construction environments.<br><br>The selected candidates will be responsible for maintaining accurate project documentation, ensuring proper version control, and coordinating documents across departments. If you are detail-oriented and experienced with document management systems, this role offers an excellent opportunity to grow your career.<br><br>Key Responsibilities<br><br> Maintain, organize, and manage project documentation in accordance with company procedures. Ensure proper document version control, filing, and record management. Coordinate document submissions and distribution across internal teams and external stakeholders. Upload, track, and maintain documents using document control systems. Monitor document status and ensure timely processing of project records. Support project teams by maintaining accurate and up-to-date documentation. Ensure confidentiality and compliance with document management standards.<br><br>Requirements<br><br> Bachelor’s Degree or Diploma in Business Administration, Engineering, or a related field. 2–3 years of UAE/GCC experience as a Document Controller. Proficiency in Microsoft Office applications. Experience using Aconex, Share Point, or similar document control systems. Strong document management, version control, and coordination skills. Excellent organizational and communication abilities.<br><br>Strong Knowledge Of<br><br> Aconex, Share Point, or similar document control systems Document management and version control Microsoft Office applications<br><br>2048 open positions on Semasocial right now<br><br> 4135 open positions in Dubai, United Arab Emirates 61 posted in the last 7 days<br><br>Contact Information<br><br>Sign in to apply for this job.<br><br>Facebook Linked In X Instagram You Tube Website<br><br>CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool<br><br>This tool helps you see how closely your CV matches a job description. 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???? We’re Hiring: Occupational Health Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a safety-focused organization committed to protecting employee health, promoting workplace wellbeing, and creating safe and compliant working environments. Our teams collaborate across health and safety, human resources, operations, compliance, facilities, risk management, medical professionals, and executive leadership to develop occupational health programs that support employee wellbeing, regulatory compliance, and operational excellence.???? The Role We are seeking an experienced Occupational Health Manager to lead workplace health programs, employee wellness initiatives, and occupational health compliance activities. The ideal candidate will oversee health risk assessments, workplace health services, medical surveillance programs, and preventive health strategies while ensuring a safe, healthy, and productive work environment.???? Key Responsibilities• Develop and implement occupational health strategies, policies, programs, and governance frameworks aligned with organizational objectives, workplace safety requirements, and regulatory standards• Lead occupational health programs including employee health surveillance, workplace assessments, health screenings, wellness initiatives, ergonomics programs, and preventive healthcare activities• Collaborate with health and safety, human resources, operations, compliance, facilities, risk management, medical providers, and executive leadership to integrate occupational health practices across the organization• Conduct occupational health risk assessments, workplace exposure evaluations, health impact assessments, and preventive action planning to identify and mitigate employee health risks• Monitor key performance indicators (KPIs) including workplace illness rates, health assessment completion, occupational health incidents, absenteeism trends, wellness participation, regulatory compliance, and health program effectiveness• Manage medical surveillance programs for employees exposed to occupational hazards including chemical, biological, ergonomic, physical, and environmental risks• Develop and deliver employee health education programs covering wellness, occupational hazards, workplace hygiene, injury prevention, mental wellbeing, and healthy workplace practices• Ensure compliance with occupational health regulations, labor laws, workplace health standards, industry guidelines, and organizational health and safety policies• Support workplace incident investigations, return-to-work programs, disability management, fitness-for-work assessments, and occupational health case management• Manage relationships with occupational health providers, clinics, medical professionals, insurers, and external healthcare partners to ensure effective health service delivery• Utilize Occupational Health Management Systems, Electronic Medical Record (EMR) platforms, Health Information Systems, Human Resources Information Systems (HRIS), Microsoft Office Suite, Power BI, and analytics tools to monitor health programs and generate insights• Prepare occupational health reports, health trend analyses, compliance dashboards, executive summaries, and strategic recommendations for senior leadership• Lead, mentor, and develop occupational health specialists, nurses, health coordinators, and cross-functional teams while fostering a culture of wellbeing, prevention, safety, and continuous improvement✅ Requirements• Bachelor's degree in Occupational Health, Nursing, Medicine, Public Health, Health Sciences, Occupational Safety, or a related field preferred• Advanced qualifications such as Doctor of Medicine (MD), Occupational Health Physician certification, Occupational Health Nursing certification, Master of Public Health (MPH), NEBOSH, IOSH, or equivalent are advantageous• 5+ years of experience in occupational health, workplace health management, employee wellness, occupational medicine, or related health and safety roles• 2+ years of experience managing occupational health programs, healthcare teams, or workplace health initiatives preferred• Strong understanding of occupational health principles, workplace hazard management, health surveillance, ergonomics, employee wellness, medical confidentiality, and regulatory compliance• Experience with Occupational Health Management Systems, EMR platforms, HRIS systems, Health Information Systems, Microsoft Office Suite, Power BI, and healthcare analytics tools• Familiarity with ISO 45001, workplace health legislation, industrial hygiene, environmental health, mental health programs, emergency response, and health promotion strategies is advantageous• Strong leadership, clinical, analytical, organizational, and problem-solving skills• Excellent communication, stakeholder management, confidentiality, health education, and cross-functional collaboration abilities• Ability to develop proactive occupational health programs that improve employee wellbeing, reduce workplace risks, and support organizational performance• Ability to work independently in on-site and hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and occupational health leadership growth opportunities• Exposure to workplace wellness transformation, health and safety innovation, employee wellbeing programs, and organizational health initiatives• Collaborative and employee-focused work environment• Supportive culture focused on prevention, safety, wellbeing, compliance, and continuous improvement• Opportunity to lead occupational health programs that protect employees and strengthen workplace performance• Clear career progression within occupational health, health and safety leadership, workplace wellbeing, risk management, and executive operations functions

Job Purpose:<br>To design, develop, and oversee Dubai Chambers’ enterprise and application architecture, ensuring technology solutions effectively support current and future business needs. The role is responsible for driving the end-to-end solution delivery lifecycle by providing architectural leadership, technical direction, and governance from concept through implementation and production. This includes evaluating emerging technologies, defining architecture roadmaps, gathering and translating business requirements into scalable solutions, assessing existing systems and identifying opportunities for enhancement, and guiding development teams to deliver secure, efficient, and innovative solutions. The role ensures alignment with Dubai Chambers’ strategic objectives, IT policies, procedures, service level agreements (SLAs), quality standards, and industry leading practices.<br><br>Solution Architecture & Technology Leadership<br>Define, maintain, and govern Dubai Chambers' enterprise, application, and solution architecture frameworks, standards, and principles. Lead the design and implementation of scalable, secure, and resilient technology solutions that support business objectives and digital transformation initiatives. Develop and maintain technology roadmaps and target-state architectures aligned with organizational strategy and future business requirements. Evaluate existing systems, platforms, and applications to identify optimization opportunities, technical debt, performance improvements, and modernization initiatives. Provide architectural leadership and technical governance throughout the solution delivery lifecycle, from requirements definition and solution design to implementation and production support. Review and approve solution designs, technical specifications, and architecture deliverables to ensure compliance with enterprise architecture standards, security requirements, and best practices. Lead architecture assessments, proof-of-concepts, and technology evaluations to validate proposed solutions and emerging technologies. Collaborate with business and technology stakeholders to translate business requirements into scalable, cost-effective, and sustainable technology solutions. Assess the business, operational, financial, security, and technology impacts of architecture decisions and provide recommendations to support informed decision-making. Drive adoption of modern architecture practices, including cloud-native technologies, API-led integration, microservices, Dev Sec Ops, automation, and emerging digital capabilities. Establish architecture governance processes and ensure adherence to IT policies, standards, SLAs, cybersecurity requirements, and regulatory obligations. Provide technical leadership, mentoring, and guidance to development teams, solution designers, and project stakeholders throughout project execution. Monitor solution performance, scalability, reliability, and security, and recommend continuous improvement initiatives to enhance service quality and operational efficiency. Build and maintain effective relationships with internal and external stakeholders to ensure alignment between business priorities and technology solutions. Research emerging technologies, industry trends, and innovation opportunities, providing strategic recommendations that enhance Dubai Chambers' digital capabilities and competitive advantage.<br>Minimum Qualification Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related discipline. Master's degree in Information Technology, Enterprise Architecture, Computer Science, or a related field is prefered. Professional certifications such as TOGAF, Microsoft Azure Solutions Architect, AWS Solutions Architect, Oracle Cloud Architect, or equivalent are advantageous. <br>Minimum Experience and Skills Minimum 10 years of progressive experience in solution architecture, application architecture, enterprise architecture, software engineering, or related technology disciplines. Proven experience designing and delivering complex enterprise-scale digital solutions, integrating front-end, back-end, cloud, and third-party systems. Strong expertise in enterprise application architecture, system integration patterns, APIs, cloud technologies, and modern software development frameworks. Demonstrated experience in designing scalable, secure, resilient, and high-performance solutions within complex enterprise environments. Experience developing architecture roadmaps, technology standards, governance frameworks, and solution design principles. Strong understanding of cloud-native architectures, microservices, containerization technologies, Dev Ops, and CI/CD practices. Experience evaluating emerging technologies and conducting architecture assessments, proof-of-concepts, and technology selection exercises. Solid understanding of cybersecurity principles, information security controls, data protection requirements, and secure-by-design practices. Strong knowledge of databases, middleware technologies, integration platforms, operating systems, and software development methodologies. Demonstrated ability to lead cross-functional teams and influence technical and business stakeholders at multiple organizational levels. Excellent analytical, problem-solving, communication, stakeholder management, and presentation skills. Ability to translate complex business requirements into practical, scalable, and sustainable technology solutions. Proven ability to operate independently, manage multiple priorities, and deliver results in a fast-paced environment. Experience working within Agile, Dev Ops, and hybrid delivery environments. Experience working with geographically distributed teams and external technology partners is preferred.

Role Description A Representative is responsible for communicating with customers, clients, partners, stakeholders, or members of the public on behalf of an organization. The role focuses on building professional relationships, understanding customer needs, providing accurate information, coordinating requests, supporting business activities, and maintaining a positive organizational image. Key responsibilities include responding to customer, client, partner, or stakeholder inquiries through phone, email, messaging platforms, video calls, and other communication channels; providing accurate information about products, services, procedures, applications, appointments, requirements, and company processes; understanding customer needs and identifying appropriate solutions; managing inquiries, requests, follow-ups, complaints, and service issues; maintaining professional and timely communication with internal and external stakeholders; preparing quotations, proposals, correspondence, reports, presentations, forms, and other business documentation where required; coordinating with sales, operations, customer service, finance, administration, technical, and management teams to resolve requests efficiently; maintaining accurate customer profiles, communication records, applications, transactions, and follow-up information in CRM and business systems; following up with prospective customers, existing clients, business partners, or assigned accounts; supporting business-development, sales, recruitment, service-delivery, account-management, or administrative activities depending on the organization; arranging meetings, calls, appointments, presentations, demonstrations, and other business engagements; explaining company policies, procedures, terms, and service information clearly and professionally; handling customer feedback and escalating complex, sensitive, or unresolved matters to the appropriate department; monitoring open requests, pending documents, deadlines, and follow-up activities; preparing summaries and reports regarding customer interactions, requests, sales activities, service performance, or operational matters; maintaining confidentiality of customer, company, financial, contractual, and business information; using CRM platforms, communication systems, ticketing tools, email platforms, video-conferencing applications, digital workflow systems, and other business technologies; utilizing automation, AI-assisted communication, customer-service tools, data analytics, and workflow-management technologies where appropriate; maintaining a professional image and representing the organization's values and standards; identifying recurring customer concerns and suggesting improvements to products, services, processes, or communication; collaborating with colleagues and external stakeholders to ensure smooth service delivery; and continuously improving communication quality, response efficiency, customer satisfaction, relationship management, and organizational performance. Qualifications Diploma or Bachelor's degree in Business Administration, Marketing, Communications, Management, Customer Service, or a related discipline. Strong communication, interpersonal, presentation, and customer-service skills. Excellent verbal and written communication abilities. Strong ability to understand customer needs and communicate information clearly. Good problem-solving, decision-making, organization, and follow-up skills. Familiarity with CRM systems, customer-service platforms, email systems, ticketing software, Microsoft Office, and digital communication tools. Ability to manage multiple inquiries, requests, appointments, communications, and deadlines. Strong attention to detail when maintaining customer records, documentation, applications, and correspondence. Ability to work effectively with customers, clients, colleagues, managers, suppliers, partners, and other stakeholders. Strong negotiation, relationship-management, and conflict-resolution skills are advantageous. Familiarity with digital communication, social-media platforms, video conferencing, automation, AI-assisted customer service, and data analytics is beneficial. Ability to maintain confidentiality regarding customer, company, financial, and business information. Strong professional presentation and interpersonal etiquette. Ability to remain calm, courteous, and solution-focused when handling complaints or difficult situations. Strong teamwork and cross-functional collaboration skills. Relevant professional certifications in sales, customer service, business communication, public relations, or relationship management are advantageous. High level of professionalism, integrity, reliability, accountability, and customer focus. Strong commitment to delivering accurate information, responsive communication, quality service, and positive stakeholder experiences.

Genuine is the way. At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're passionate about technology, love solving problems, and want to be part of a team that values real impact over quick fixes — this opportunity is for you.<br>We’re looking for an IT Support Analyst who’s ready to be the eyes, ears, and hands of our IT operations. With over 300 users across 70+ locations worldwide, your role will be critical in ensuring smooth tech experiences — not just for the sake of fixing issues, but to drive real business value. This is more than an IT support role — it’s a chance to be part of something bigger, to grow your skills, and to create lasting change in how people work and connect.<br>What You’ll Do:• Deliver a seamless IT experience to employees across all our locations — from device setup to tech troubleshooting and everything in between.• Support and maintain a wide range of hardware and software systems including:- Laptops, desktops, mobile devices- POS systems and Office 365 suite- Network connectivity (LAN/WLAN)- Conference room equipment and telephony systems• Proactively identify recurring issues and design smarter, scalable solutions.• Monitor system health, manage alerts, and maintain patch/update schedules.• Partner with internal teams and external vendors to support day-to-day operations and special projects.• Own IT processes during critical operations like stock counts, ensuring everything from PDAs to networks are functioning without fail.• Travel to our showrooms and warehouses when needed to support local operations.• Participate in cross-functional initiatives where IT plays a strategic role.<br>What You’ll Bring:• Strong Communicator: Fluent in English (spoken and written), with the ability to clearly explain tech issues to non-technical users.• Help Desk Pro: 2–3 years of hands-on IT support experience in a multi-site environment—ideally retail or service-oriented.• Problem Solver: You don’t just fix issues—you get to the root cause, learn from it, and improve the process.• Multi-Tasker & Prioritizer: You know how to manage SLAs, triage tickets effectively, and respond with both urgency and strategy.• Tech-Savvy: You're familiar with systems like Office 365, Windows OS, network devices, remote access tools, mobile devices, and retail POS setups.• Field-Ready: You’re flexible, mobile, and can support our locations across the UAE when needed.• Ownership Mentality: You treat every IT issue like your own, and you follow through until it's fully resolved.• Collaborator: You've worked with external vendors, support providers, and cross-functional teams to deliver seamless solutions.• Continuous Learner: You stay updated on the latest technologies and strive to grow your skills constantly.<br>Why Join Us?• Learning, Development & Performance Excellence – access to e Learning, educational programs, and personalized development plans designed to fuel career growth. Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards.• Wellbeing & Coaching – on-demand mental health coaching and perks that support balance and resilience.• SARA Cares – initiatives that extend to education and other human-centered benefits beyond work.<br>All benefits and programs are subject to company policy and eligibility criteria.<br>Ready to help us elevate our supply chain operations through smarter tools, cleaner processes, and empowered teams?<br>Let’s make it happen!

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

Solution & Service Manager (Middle East) Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable future.<br>https://www.sigenergy.com/en<br>As a Solution & Service Manager (Middle East), you will be responsible for driving the success of Sigenergy's product portfolio by providing technical expertise, solution design, and consultative support to customers and partners. Your goal is to ensure that customers and partners can leverage Sigenergy solutions effectively, while enabling business growth through strong pre-sales engagement and solution positioning. You will also play a key role in training and knowledge transfer within the market.<br>Key Responsibilities1. Solution Design & Technical Consultation Work closely with sales teams and customers to design PV solar & ESS solutions tailored to project requirements Provide technical expertise during pre-sales discussions, including system sizing, configuration, and optimization Collaborate with HQ product and R&D teams to align customer requirements with product roadmaps Ensure solutions comply with local technical standards, safety requirements, and regulatory guidelines<br>2. Customer & Partner Engagement Act as a trusted technical advisor for customers, installers, EPCs, and distributors Participate in customer meetings, presentations, and negotiations, providing solution insights Gather market feedback and relay it to HQ for continuous improvement of product and service offerings<br>3. Training & Enablement Organize and deliver technical training sessions for employees, customers, and partners (online and on-site) Topics include product features, solution design, installation best practices, and safety guidelines Develop training materials, solution guides, and knowledge resources to strengthen partner ecosystem capabilities<br>4. Solution Performance & Reporting Monitor solution adoption and performance in the market, identifying gaps and improvement opportunities Track KPIs to measure solution effectiveness and customer satisfaction Prepare regular reports for management on market needs, solution deployment, and competitive positioning<br>5. Service Engineering Lead on-site installation, commissioning and full-range testing of PV and energy storage systems (DC side, AC side, EMS & SCADA systems), ensuring all operational parameters meet design standards and grid connection acceptance requirements. Respond promptly to identify and resolve on-site technical faults related to equipment, communication, data and other issues to keep projects on track. Maintain client relationships, update project progress regularly and address inquiries in a timely manner. Organize training for client operation and maintenance staff to improve overall service satisfaction. Provide after-sales technical support for products and systems under warranty. Respond quickly to service requests, accurately diagnose and efficiently fix faults regarding equipment, communication links, data transmission and system control. Minimize downtime and ensure continuous and stable system operation.<br><br><br>Qualifications Bachelor’s degree/deep experience in Electrical Engineering, Renewable Energy, or related field At least 3 years of practical working experience in the solar power and energy storage system industry Strong technical knowledge of PV solar & ESS systems, including design, installation, and operation Proven experience in technical consulting, solution selling, and customer/partner enablement Excellent project management skills with a record of successfully supporting complex solution deployments Strong interpersonal and communication skills; ability to influence stakeholders and build trusted relationships Proficiency in relevant software tools (e.g., PVsys, Auto CAD, MS Office) Fluent in Arabic and English, fluent in Chinese (mandarin) is plus. Willingness to travel domestically & internationally as required

Solution & Service Manager (Middle East) Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable future.<br>https://www.sigenergy.com/en<br>As a Solution & Service Manager (Middle East), you will be responsible for driving the success of Sigenergy's product portfolio by providing technical expertise, solution design, and consultative support to customers and partners. Your goal is to ensure that customers and partners can leverage Sigenergy solutions effectively, while enabling business growth through strong pre-sales engagement and solution positioning. You will also play a key role in training and knowledge transfer within the market.<br>Key Responsibilities1. Solution Design & Technical Consultation Work closely with sales teams and customers to design PV solar & ESS solutions tailored to project requirements Provide technical expertise during pre-sales discussions, including system sizing, configuration, and optimization Collaborate with HQ product and R&D teams to align customer requirements with product roadmaps Ensure solutions comply with local technical standards, safety requirements, and regulatory guidelines<br>2. Customer & Partner Engagement Act as a trusted technical advisor for customers, installers, EPCs, and distributors Participate in customer meetings, presentations, and negotiations, providing solution insights Gather market feedback and relay it to HQ for continuous improvement of product and service offerings<br>3. Training & Enablement Organize and deliver technical training sessions for employees, customers, and partners (online and on-site) Topics include product features, solution design, installation best practices, and safety guidelines Develop training materials, solution guides, and knowledge resources to strengthen partner ecosystem capabilities<br>4. Solution Performance & Reporting Monitor solution adoption and performance in the market, identifying gaps and improvement opportunities Track KPIs to measure solution effectiveness and customer satisfaction Prepare regular reports for management on market needs, solution deployment, and competitive positioning<br>5. Service Engineering Lead on-site installation, commissioning and full-range testing of PV and energy storage systems (DC side, AC side, EMS & SCADA systems), ensuring all operational parameters meet design standards and grid connection acceptance requirements. Respond promptly to identify and resolve on-site technical faults related to equipment, communication, data and other issues to keep projects on track. Maintain client relationships, update project progress regularly and address inquiries in a timely manner. Organize training for client operation and maintenance staff to improve overall service satisfaction. Provide after-sales technical support for products and systems under warranty. Respond quickly to service requests, accurately diagnose and efficiently fix faults regarding equipment, communication links, data transmission and system control. Minimize downtime and ensure continuous and stable system operation.<br><br><br>Qualifications Bachelor’s degree/deep experience in Electrical Engineering, Renewable Energy, or related field At least 3 years of practical working experience in the solar power and energy storage system industry Strong technical knowledge of PV solar & ESS systems, including design, installation, and operation Proven experience in technical consulting, solution selling, and customer/partner enablement Excellent project management skills with a record of successfully supporting complex solution deployments Strong interpersonal and communication skills; ability to influence stakeholders and build trusted relationships Proficiency in relevant software tools (e.g., PVsys, Auto CAD, MS Office) Fluent in Arabic and English, fluent in Chinese (mandarin) is plus. Willingness to travel domestically & internationally as required