House gard Jobs
1788 Jobs Found
<h2 class="h5">Job description</h2>
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<span>Apt Resources is looking for a professional and guest-focused Bellman cum Driver to provide exceptional arrival, departure, and transportation services to hotel guests for a prestigious 5-Star Luxury Hotel on the Red Sea, Saudi Arabia.<br> The role requires maintaining the highest standards of hospitality while assisting with luggage handling, guest requests, and safe transportation services.<br> The successful candidate will represent the hotel’s luxury service standards by delivering a warm welcome, efficient assistance, and a seamless guest experience.<br> Key Responsibilities: Welcome and assist guests upon arrival and departure with a warm and professional approach.<br> Handle guest luggage, including loading, unloading, and safe delivery to guest rooms.<br> Escort guests to rooms and provide information about hotel facilities, services, and amenities.<br> Assist guests with transportation arrangements and coordinate airport transfers, hotel transfers, and local transportation.<br> Drive hotel vehicles safely and professionally while following traffic regulations and company policies.<br> Maintain cleanliness, appearance, and readiness of hotel vehicles at all times.<br> Conduct routine vehicle checks and report any maintenance issues immediately.<br> Ensure timely pick-up and drop-off services for guests, VIPs, and hotel management when required.<br> Provide excellent customer service and respond promptly to guest requests.<br> Maintain knowledge of hotel facilities, local attractions, routes, and transportation options.<br> Assist the Concierge and Front Office teams during busy periods.<br> Maintain proper records of vehicle usage, mileage, and daily trips.<br> Follow hotel grooming, uniform, safety, and service standards at all times.<br> As per the market standards Minimum 2–3 years of experience as a Bellman, Driver, Concierge Assistant, or Guest Service role in a luxury hotel/hospitality environment.<br> Previous experience handling hotel guests, VIPs, and executive transportation is preferred.<br> High school diploma or equivalent; hospitality-related qualification is an advantage.<br> Valid driving license with a clean driving record.<br> Good knowledge of local routes, landmarks, and transportation services.<br> Strong guest service, communication, and interpersonal skills.<br> Professional appearance with excellent grooming standards.<br> Ability to handle luggage and perform physical tasks when required.<br> Flexible to work shifts, weekends, and holidays.<br> Good English communication skills; additional languages are an advantage.<br> Experience in a 5-star hotel/resort environment and knowledge of luxury service standards is preferred.<br></span> </div>
<h2 class="h5">Job description</h2>
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[Not translated in selected language] <p><span><strong>Door Lady</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
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<p><span><strong>About Us</strong></span></p><br><br>
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<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
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<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
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<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
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<p><span>As a <strong>Door Lady,</strong> you will create a welcoming first impression by greeting guests with professionalism and warmth at Shangri-La hotel entrance. You will assist with door services, guest arrivals, and departures while maintaining Shangri-La service standards. Also, you will coordinate closely with Concierge and Front Office teams to ensure smooth guest flow and safety.</span></p><br><br>
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<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Greet guests courteously upon arrival and departure, ensuring a positive and lasting impression.</span></li>
<li><span>Open doors, assist guests entering and exiting the hotel, and manage traffic flow at the entrance.</span></li>
<li><span>Coordinate with Concierge and Bell Services to support guest assistance and luggage handling.</span></li>
<li><span>Monitor the entrance area to ensure cleanliness, order, and guest safety always.</span></li>
<li><span>Provide basic guest assistance and directions while maintaining a professional and polished presence.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent interpersonal and guest service skills with a friendly attitude.</span></li>
<li><span>High attention to grooming, posture, and personal presentation.</span></li>
<li><span>Ability to remain calm, observant, and proactive in a high-traffic environment.</span></li>
<li><span>Strong teamwork skills and ability to coordinate with multiple departments.</span></li>
<li><span>Reliable, courteous, and committed to 5-star luxury service standards.</span></li>
<li><span>High school certificate or equivalent qualification.</span></li>
<li><span>Previous experience in a guest-facing or hospitality role is preferred.</span></li>
<li><span>Formal training in customer service or luxury hospitality standards is an advantage.</span></li>
</ul>
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<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Door Lady</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a <strong>Door Lady,</strong> you will create a welcoming first impression by greeting guests with professionalism and warmth at Shangri-La hotel entrance. You will assist with door services, guest arrivals, and departures while maintaining Shangri-La service standards. Also, you will coordinate closely with Concierge and Front Office teams to ensure smooth guest flow and safety.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Greet guests courteously upon arrival and departure, ensuring a positive and lasting impression.</span></li>
<li><span>Open doors, assist guests entering and exiting the hotel, and manage traffic flow at the entrance.</span></li>
<li><span>Coordinate with Concierge and Bell Services to support guest assistance and luggage handling.</span></li>
<li><span>Monitor the entrance area to ensure cleanliness, order, and guest safety always.</span></li>
<li><span>Provide basic guest assistance and directions while maintaining a professional and polished presence.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent interpersonal and guest service skills with a friendly attitude.</span></li>
<li><span>High attention to grooming, posture, and personal presentation.</span></li>
<li><span>Ability to remain calm, observant, and proactive in a high-traffic environment.</span></li>
<li><span>Strong teamwork skills and ability to coordinate with multiple departments.</span></li>
<li><span>Reliable, courteous, and committed to 5-star luxury service standards.</span></li>
<li><span>High school certificate or equivalent qualification.</span></li>
<li><span>Previous experience in a guest-facing or hospitality role is preferred.</span></li>
<li><span>Formal training in customer service or luxury hospitality standards is an advantage.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.</p><br><ul><li>Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations</li><li>Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation</li><li>Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements</li><li>Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence</li><li>Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked</li><li>Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction</li><li>Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records</li><li>Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards</li><li>Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions</li><li>Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times</li><li>Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff</li><li>Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors</li><li>Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards</li><li>Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment</li><li>Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service</li></ul><br>Qualifications<br><br><p>**Required Skills & Competencies:**</p><br><ul><li>Exceptional communication and interpersonal skills with fluency in English</li><li>Advanced guest service expertise with proven ability to deliver luxury hospitality</li><li>Proficiency with hotel management systems (PMS) and basic computer applications</li><li>Strong organizational and time management abilities with meticulous attention to detail</li><li>Conflict resolution and complaint management skills with a customer-focused approach</li><li>Knowledge of food and beverage handling, service standards, and dining etiquette</li><li>Ability to work collaboratively with diverse teams across multiple departments</li><li>Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts</li><li>Discretion, trustworthiness, and commitment to confidentiality</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul><p>**Preferred Skills & Competencies:**</p><br><ul><li>Multilingual abilities (Arabic, French, or other languages preferred)</li><li>Experience with concierge and travel arrangement services</li><li>Knowledge of luxury brand standards and "keys to luxury" service principles</li><li>Familiarity with VIP guest management and personalized service protocols</li><li>Experience with laundry and housekeeping coordination</li></ul><p>**Required Experience:**</p><br><ul><li>Minimum 2-3 years of professional butler or luxury hospitality service experience</li><li>Proven experience in upscale hotel, resort, or private service environments</li><li>Demonstrated experience managing VIP and high-profile guests</li><li>Track record of delivering personalized, anticipatory guest service</li></ul><p>**Preferred Experience:**</p><br><ul><li>Experience in international hospitality settings with diverse guest populations</li><li>Background in fine dining or premium food and beverage service</li><li>Previous experience working in the Middle East or UAE hospitality sector</li></ul><p>**Education & Certifications:**</p><br><ul><li>High school diploma or equivalent (minimum requirement)</li><li>Hospitality or butler service training certification (preferred)</li><li>First aid and CPR certification (preferred)</li><li>Food safety and hygiene certification (preferred)</li></ul><p>**Domain Expertise:**</p><br><ul><li>Deep understanding of luxury hospitality service standards and etiquette</li><li>Knowledge of guest anticipation, personalization, and relationship building</li><li>Familiarity with health, safety, fire, and security procedures in hospitality settings</li><li>Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds</li><li>Understanding of professional appearance standards and grooming expectations in luxury service</li></ul><p>**Additional Requirements:**</p><br><ul><li>Valid work visa eligibility for the United Arab Emirates</li><li>Ability to pass background checks and security clearance</li><li>Commitment to continuous learning and professional development</li><li>Willingness to embrace the hotel's service philosophy and brand values</li></ul> </div>
At Inter Continental Residences Dubai Business Bay, we are seeking a Door Person / Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrival and departure experiences for every guest.<br><br>This role is ideal for an energetic, guest-focused, and service-driven professional who takes pride in welcoming guests, assisting with luggage, escorting residents and guests to their residences, supporting transportation arrangements, and providing knowledgeable assistance throughout their stay.<br><br>This Is More Than a Door Person / Bell Person Role<br><br>Inter Continental Residences Dubai Business Bay represents refined residential luxury, where hospitality begins the moment a guest arrives and continues throughout their stay.<br><br>As a Door Person / Bell Person, you will be one of the first and last points of contact for our guests and residents. Your professionalism, attentiveness, and genuine care will help create memorable experiences while ensuring every arrival and departure is effortless, personalised, and welcoming.<br><br>You will combine the responsibilities of a Door Person and Bell Person, maintaining a polished and welcoming presence at the entrance while providing efficient luggage, escort, and guest assistance services.<br><br>Why This Role Matters<br><br>First impressions matter.<br><br>Your warm welcome, professional presentation, and ability to anticipate guest needs will directly influence how guests experience the residence. Working closely with Front Office, Concierge, Housekeeping, Security, and other departments, you will help ensure a smooth and consistent guest journey.<br><br>Be the Welcome Behind Every Stay<br><br>You will welcome guests and residents, assist with luggage, open doors, escort guests to their residences, support transportation arrangements, and provide information about the residence and Dubai.<br><br>Every interaction is an opportunity to exceed expectations and reflect the refined hospitality standards of Inter Continental.<br><br>The Gig<br><br>Reporting to the Assistant Front Office Manager, the Door Person / Bell Person supports guest arrivals, departures, luggage handling, entrance operations, transportation assistance, and guest requests throughout Inter Continental Residences Dubai Business Bay.<br><br>The Opportunity: Deliver memorable first and last impressions in a luxury residential environment. The Strategy: Combine attentive door service, efficient luggage handling, and personalised guest assistance. The Impact: Create seamless arrival and departure experiences that contribute to exceptional guest satisfaction and loyalty.<br><br>You will be responsible for ensuring every guest and resident receives attentive, professional, and efficient assistance from the moment they approach the entrance until they depart.<br><br>Stay Human<br><br>At Inter Continental, hospitality is built on genuine human connections.<br><br>As a Door Person / Bell Person, your smile, attentiveness, professionalism, and willingness to go the extra mile help guests feel welcomed, valued, and at home.<br><br>Your Day-to-Day<br><br>No two days are the same. Your responsibilities will include, but are not limited to:<br><br>Door & Arrival Services<br><br>Welcome guests and residents warmly and professionally upon arrival. Open and hold vehicle and entrance doors as appropriate. Assist guests with entering and exiting vehicles safely. Maintain a visible and welcoming presence at the residence entrance. Assist with taxi, limousine, valet, and other transportation arrangements. Coordinate with Concierge and Front Office to support arriving and departing guests. Recognise and appropriately acknowledge returning guests, residents, VIPs, and special occasions.<br><br>Bell & Luggage Services<br><br>Assist guests with luggage handling, storage, and delivery. Escort guests to guestrooms and residences. Explain residence features, facilities, services, and relevant information during the escort. Assist departing guests with luggage and transportation arrangements. Deliver guest items, messages, amenities, packages, and other requested items efficiently. Maintain accurate luggage handling procedures and records. Ensure luggage and personal belongings are handled with care at all times.<br><br>Guest Service<br><br>Respond promptly and courteously to guest requests and enquiries. Provide directions and information about residence facilities, Dubai attractions, restaurants, shopping, and local destinations. Anticipate guest needs and provide personalised assistance whenever possible. Assist with transportation and local arrangements when required. Communicate relevant guest requests and preferences to the appropriate department. Maintain a high level of professionalism during all guest interactions.<br><br>Operational Support<br><br>Coordinate with Front Office regarding arrivals, departures, VIPs, room readiness, and special requests. Support Concierge operations during busy periods. Maintain an organised and efficient bell desk and entrance area. Ensure luggage storage areas are clean, organised, and secure. Keep luggage carts and guest service equipment clean and in excellent condition. Assist other Front Office operations when required.<br><br>Safety & Security<br><br>Handle guest belongings with care and professionalism. Follow residence procedures for luggage storage, deliveries, and access control. Remain alert to unusual activity and report concerns to Security or management. Report lost and found items promptly in accordance with hotel procedures. Follow all safety, security, and emergency procedures. Assist with maintaining a safe and unobstructed entrance and arrival area.<br><br>Property Presentation<br><br>Maintain cleanliness, presentation, and organisation of the entrance, lobby, bell desk, and luggage areas. Ensure entrance areas and guest service equipment consistently meet brand standards. Maintain a professional personal appearance in accordance with Inter Continental grooming and uniform standards. Support the overall presentation of the arrival experience.<br><br>What Success Looks Like<br><br>Warm, polished, and memorable guest arrivals and departures. Consistently positive guest feedback regarding service and professionalism. Safe, accurate, and efficient handling of guest luggage and belongings. A welcoming, organised, and well-presented residence entrance. Strong communication and teamwork with Front Office, Concierge, Housekeeping, Security, and other departments. Excellent knowledge of residence facilities and key Dubai attractions. Consistent delivery of Inter Continental luxury service standards.<br><br>Who This Role Is Perfect For<br><br>A naturally friendly and guest-oriented hospitality professional. Someone who enjoys meeting and assisting people from around the world. A confident professional who enjoys working in a visible guest-facing role. A proactive individual with a positive attitude and strong work ethic. An organised team player who remains calm and professional under pressure. Someone who takes pride in personal presentation and exceptional service. A hospitality professional passionate about creating memorable guest experiences.<br><br>What We Need From You<br><br>Ideally, you bring some or all of the following qualifications and experience:<br><br>Education<br><br>High school diploma or equivalent. Hospitality qualification is an advantage.<br><br>Experience<br><br>Previous experience in Doorperson, Bell Services, Concierge, Front Office, Guest Services, or a similar hospitality role preferred. Experience in luxury or upscale hotels, resorts, or residences is advantageous. Knowledge of Dubai attractions, destinations, and local services is beneficial. Valid UAE driving licence is an advantage, where operationally required.<br><br>Personal Attributes<br><br>Outstanding customer service and guest engagement skills. Excellent communication and interpersonal abilities. Professional appearance, confident manner, and positive attitude. Physically capable of handling luggage safely. Strong teamwork, reliability, and attention to detail. Ability to remain composed and courteous in a busy environment. Flexible to work shifts, weekends, and public holidays. A genuine passion for hospitality and creating exceptional guest experiences.<br><br>What You Can Expect From Us<br><br>We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.<br><br>We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.<br><br>We know that to work well, we need to feel well – both inside and outside of work. Through our my Wellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.<br><br>Ready to Welcome the World?<br><br>If you don't meet every requirement but believe you bring the right attitude, energy, and passion for hospitality, we'd still love to hear from you.<br><br>Join Inter Continental Residences Dubai Business Bay and become the welcoming face of our luxury residential experience—where every greeting, every conversation, and every thoughtful gesture helps create unforgettable stays.<br><br>As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Lead the daily Guest Relations and Fairmont Gold Lounge operations.</li><li>Ensure seamless guest experiences from pre-arrival through post-departure.</li><li>Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition.</li><li>Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.</li><li>Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards.</li><li>Monitor lounge presentation, food & beverage offerings, cleanliness and ambience.</li><li>Coordinate personalized amenities, welcome letters and special occasions.</li><li>Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.</li><li>Personally handle complex guest concerns and ensure timely follow-up until closure.</li><li>Conduct root cause analysis of recurring guest complaints and implement corrective actions.</li><li>Drive LQA, TrustYou, guest satisfaction and quality initiatives.</li><li>Review guest feedback trends and share action plans with department heads.</li><li>Conduct daily lobby, public area and Fairmont Gold inspections.</li><li>Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching.</li><li>Support recruitment, onboarding, training, performance management and succession planning.</li><li>Drive ALL – Accor Live Limitless enrolments and member’s recognition.</li><li>Promote upselling opportunities and support Rooms revenue initiatives.</li><li>Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.</li><li>Monitor ALICE/Royal Service guest requests and ensure timely completion.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food & Beverage.</li><li>Support emergency response and Manager on Duty responsibilities when assigned.</li><li>Ensure compliance with hotel policies, cash handling procedures and key control.</li><li>Promote health, safety, HACCP and security standards.</li><li>Prepare operational reports, guest recovery summaries and quality analysis.</li><li>Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy.</li><li>Perform any additional duties assigned by hotel management.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible & reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Minimum of 2 years previous proven managerial position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Knowledge of Opera Cloud Property Management System an asset.</li><li>Ability to work cohesively with fellow heartists as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> </div>
<p>We are currently seeking experienced <strong>Buggy Drivers with Bell Boy experience</strong> to join a prestigious Parks & Leisure destination in the UAE.
</p><p>The ideal candidate will have a strong hospitality background, excellent guest service skills, and experience operating electric buggies while assisting guests with luggage, directions, and transportation within hotels, resorts, parks, or hospitality facilities. The Buggy Driver / Bell Boy is responsible for safely transporting guests, visitors, and their luggage within the property while delivering exceptional customer service and ensuring a memorable guest experience.</p><br><p>Candidates with experience in luxury hotels, resorts, theme parks, or hospitality environments will be highly preferred. The responsibilities will include but not limited to:</p><br><p><strong><u>Guest Transportation</u></strong></p><ul><li><p>Safely operate electric buggies to transport guests and visitors throughout the park or property.</p></li><li><p>Assist guests in reaching attractions, reception areas, parking zones, accommodation units, and event venues.</p></li><li><p>Follow designated buggy routes and safety regulations at all times.</p></li><li><p>Ensure buggy cleanliness and readiness before each shift.</p><br></li></ul><p><strong><u>Bell Services</u></strong></p><ul><li><p>Assist guests with luggage handling, loading, unloading, and storage.</p></li><li><p>Escort guests to their destinations while providing information about facilities and services.</p></li><li><p>Deliver guest luggage, parcels, amenities, and special requests promptly.</p></li><li><p>Coordinate with reception and guest relations teams during arrivals and departures.</p><br></li></ul><p><strong><u>Customer Service</u></strong></p><ul><li><p>Provide a warm welcome and professional assistance to all guests.</p></li><li><p>Respond to enquiries regarding attractions, facilities, events, and services.</p></li><li><p>Offer directions and recommendations when required.</p></li><li><p>Handle guest requests professionally and courteously.</p><br></li></ul><p><strong><u>Vehicle Inspection & Maintenance</u></strong></p><ul><li><p>Conduct daily pre-operation inspections of buggies.</p></li><li><p>Report any mechanical defects, damage, or maintenance requirements.</p></li><li><p>Ensure batteries are charged and operational.</p></li><li><p>Maintain vehicle cleanliness and appearance.</p><br></li></ul><p><strong><u>Safety & Compliance</u></strong></p><ul><li><p>Drive cautiously while adhering to company safety procedures.</p></li><li><p>Assist guests with safe boarding and disembarking.</p></li><li><p>Follow emergency procedures and incident reporting requirements.</p></li><li><p>Ensure compliance with company policies and HSE standards.</p><br></li></ul><p><strong><u>Team Coordination</u></strong></p><ul><li><p>Coordinate with Front Office, Concierge, Guest Relations, Security, and Operations teams.</p></li><li><p>Support special events and VIP guest movements.</p></li><li><p>Assist with crowd management during peak periods when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>High School Certificate or equivalent.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 2 years of experience as a Buggy Driver, Bell Boy, Concierge Assistant, Guest Service Agent, or similar hospitality role.</p></li><li><p>Hospitality, Hotel, Resort, Theme Park, or Leisure Industry experience is mandatory.</p></li><li><p>Experience handling guest luggage and providing guest transportation services.</p></li><li><p>UAE hospitality experience preferred.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Excellent customer service and communication skills.</p></li><li><p>Good knowledge of hospitality etiquette and guest relations.</p></li><li><p>Safe driving practices and vehicle handling skills.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li></ul><p><strong>Preferred</strong></p><ul><li><p>Experience in luxury hotels, resorts, parks, or entertainment attractions.</p></li><li><p>Experience handling VIP guests.</p></li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><br><p>Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><br><p>A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><br><br>Job Description<br><br><p>Job Summary</p><br><p>The Valet Supervisor oversees the daily valet operations of the hotel, ensuring excellent guest service, smooth vehicle handling, and efficient team performance in line with five-star hospitality standards.</p><br><p>Key Responsibilities</p><br><ul><li>Supervise valet attendants during shifts.</li><li>Ensure timely and safe parking and retrieval of guest vehicles.</li><li>Provide a warm and professional welcome to guests.</li><li>Handle guest requests and resolve complaints professionally.</li><li>Coordinate with Front Office, Concierge, and Security teams.</li><li>Monitor staff attendance, grooming, and performance.</li><li>Ensure compliance with hotel policies and safety procedures.</li><li>Prepare basic shift and incident reports.</li></ul><br>Qualifications<br><br><p>Qualifications</p><br><ul><li>High School Diploma or equivalent.</li><li>Minimum 2–3 years of valet or hospitality experience.</li><li>Previous supervisory experience preferred.</li><li>Valid driving license.</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an elite dual-threat professional to serve as our Operations & Commercial Manager. This role is the heartbeat of our business, requiring a unique blend of operational precision and commercial acumen. You will be responsible for ensuring our fleet remains in "showroom" condition while simultaneously driving revenue growth, managing client relationships, and executing high-impact marketing initiatives. The ideal candidate understands that in the luxury yachting world, operational excellence is the foundation upon which our brand reputation and ultimately, our sales is built.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Fleet, Technical & Operational Excellence</strong></p><ul><li><p><strong>Maintenance & Compliance:</strong> Manage fleet maintenance schedules, dry-docking, and repairs. Ensure 100% compliance with UAE maritime laws and safety regulations.</p></li><li><p><strong>Logistics & Service:</strong> Oversee the end-to-end preparation of vessels. Develop and implement SOPs to ensure a consistent, "white-glove" service experience for every guest.</p></li><li><p><strong>Crew Leadership:</strong> Mentor captains, deckhands, and stewards/stewardesses to uphold the highest standards of safety, discretion, and hospitality.</p></li></ul><p><strong>2. Commercial Strategy & Sales Growth</strong></p><ul><li><p><strong>Revenue Management:</strong> Develop and execute dynamic pricing strategies to maximize occupancy and profitability during peak and off-peak seasons.</p></li><li><p><strong>Business Development:</strong> Identify and build relationships with luxury travel agents, concierge services, event planners, and high-net-worth individuals (HNWIs) to grow our charter pipeline.</p></li><li><p><strong>Sales Pipeline:</strong> Manage the end-to-end sales process—from initial inquiry and bespoke charter design to closing the contract and ensuring post-charter follow-up.</p></li></ul><p><strong>3. Marketing & Brand Elevation</strong></p><ul><li><p><strong>Brand Management:</strong> Uphold the prestige of our brand across all touchpoints, ensuring our marketing collateral, website, and social media presence reflect the luxury caliber of our fleet.</p></li><li><p><strong>Strategic Campaigns:</strong> Direct digital marketing efforts, including performance-based social media campaigns, SEO, and email marketing to targeted luxury demographics.</p></li><li><p><strong>Partnership Marketing:</strong> Secure and nurture partnerships with luxury lifestyle brands (hotels, premium automotive brands, high-end boutiques) for cross-promotional opportunities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years in a senior role combining luxury operations and commercial/sales growth</p><p>Proven track record in luxury sales, negotiation, and delivering revenue targets.</p><p>Strong experience in digital marketing, social media strategy, and luxury brand storytelling.</p><p>Deep understanding of yachting operations, maritime safety, and the UHNWI service sector.</p><p>Exceptional interpersonal skills. Fluency in English is mandatory; additional languages (Arabic, Russian) are highly desired.</p><p>Ability to balance high-pressure "on-the-water" operational demands with "on-shore" commercial goals.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong><u>Job Description</u></strong></p><br><p>We are seeking a professional and guest-focused <strong>Bellman / Concierge Agent</strong> to join our Front Office team at <strong>Novotel & Ibis Gate Hotels Abu Dhabi, United Arab Emirates</strong>.</p><br><p>As a key member of the hotel team, you will create memorable guest experiences by providing warm welcomes, efficient luggage assistance, and personalized service throughout the guest journey.</p><br><ul><li>Welcome and assist guests upon arrival and departure, ensuring a warm and professional first and last impression.</li><li>Handle guest luggage, escort guests to rooms, and provide information about hotel facilities and services.</li><li>Assist guests with transportation arrangements, including taxis, airport transfers, and local recommendations.</li><li>Provide concierge support by responding to guest inquiries, arranging reservations, and sharing knowledge of local attractions and experiences.</li><li>Maintain excellent communication with Front Office and other hotel departments to ensure seamless guest service.</li><li>Deliver prompt and personalized assistance while handling guest requests with professionalism and attention to detail.</li><li>Ensure proper handling and storage of guest luggage according to hotel standards.</li><li>Assist with hotel transportation services and operate hotel vehicles when required. <strong>A valid UAE heavy driving license is required for this position.</strong></li><li>Maintain a high standard of grooming, appearance, and professional conduct at all times.</li><li>Follow all hotel policies, safety procedures, and service standards while contributing to a positive team environment.</li></ul><br>Qualifications<br><br><p><strong><u>Qualifications</u></strong></p><br><ul><li>Previous experience in a hotel, guest services, or customer-facing role is preferred.</li><li>Excellent communication skills in English; additional languages are an advantage.</li><li>Strong guest service orientation with a professional and friendly attitude.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>Valid UAE driving license is required.</li></ul><br>Additional Information<br><br><p>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English & additional languages are a plus</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Door Lady</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a <strong>Door Lady,</strong> you will create a welcoming first impression by greeting guests with professionalism and warmth at Shangri-La hotel entrance. You will assist with door services, guest arrivals, and departures while maintaining Shangri-La service standards. Also, you will coordinate closely with Concierge and Front Office teams to ensure smooth guest flow and safety.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Greet guests courteously upon arrival and departure, ensuring a positive and lasting impression.</span></li>
<li><span>Open doors, assist guests entering and exiting the hotel, and manage traffic flow at the entrance.</span></li>
<li><span>Coordinate with Concierge and Bell Services to support guest assistance and luggage handling.</span></li>
<li><span>Monitor the entrance area to ensure cleanliness, order, and guest safety always.</span></li>
<li><span>Provide basic guest assistance and directions while maintaining a professional and polished presence.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent interpersonal and guest service skills with a friendly attitude.</span></li>
<li><span>High attention to grooming, posture, and personal presentation.</span></li>
<li><span>Ability to remain calm, observant, and proactive in a high-traffic environment.</span></li>
<li><span>Strong teamwork skills and ability to coordinate with multiple departments.</span></li>
<li><span>Reliable, courteous, and committed to 5-star luxury service standards.</span></li>
<li><span>High school certificate or equivalent qualification.</span></li>
<li><span>Previous experience in a guest-facing or hospitality role is preferred.</span></li>
<li><span>Formal training in customer service or luxury hospitality standards is an advantage.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Door Lady</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a <strong>Door Lady,</strong> you will create a welcoming first impression by greeting guests with professionalism and warmth at Shangri-La hotel entrance. You will assist with door services, guest arrivals, and departures while maintaining Shangri-La service standards. Also, you will coordinate closely with Concierge and Front Office teams to ensure smooth guest flow and safety.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Greet guests courteously upon arrival and departure, ensuring a positive and lasting impression.</span></li>
<li><span>Open doors, assist guests entering and exiting the hotel, and manage traffic flow at the entrance.</span></li>
<li><span>Coordinate with Concierge and Bell Services to support guest assistance and luggage handling.</span></li>
<li><span>Monitor the entrance area to ensure cleanliness, order, and guest safety always.</span></li>
<li><span>Provide basic guest assistance and directions while maintaining a professional and polished presence.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent interpersonal and guest service skills with a friendly attitude.</span></li>
<li><span>High attention to grooming, posture, and personal presentation.</span></li>
<li><span>Ability to remain calm, observant, and proactive in a high-traffic environment.</span></li>
<li><span>Strong teamwork skills and ability to coordinate with multiple departments.</span></li>
<li><span>Reliable, courteous, and committed to 5-star luxury service standards.</span></li>
<li><span>High school certificate or equivalent qualification.</span></li>
<li><span>Previous experience in a guest-facing or hospitality role is preferred.</span></li>
<li><span>Formal training in customer service or luxury hospitality standards is an advantage.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
[Not translated in selected language] <p><span><strong>Door Lady</strong></span></p><br><br>
<p><span>Shangri-La Group | Abu Dhabi, United Arab Emirates</span></p><br><br>
<br>
<p><span><strong>About Us</strong></span></p><br><br>
<br>
<p><span><strong>Find Your Shangri-La in Shangri-La.</strong></span></p><br><br>
<br>
<p><span>Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.</span></p><br><br>
<p><span>As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.</span></p><br><br>
<br>
<p><span>Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.</span></p><br><br>
<p><span>Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi</span></p><br><br>
<br>
<p><span>As a <strong>Door Lady,</strong> you will create a welcoming first impression by greeting guests with professionalism and warmth at Shangri-La hotel entrance. You will assist with door services, guest arrivals, and departures while maintaining Shangri-La service standards. Also, you will coordinate closely with Concierge and Front Office teams to ensure smooth guest flow and safety.</span></p><br><br>
<br>
<p><span><strong>Key Responsibilities:</strong></span></p><br><br>
<br>
<ul>
<li><span>Greet guests courteously upon arrival and departure, ensuring a positive and lasting impression.</span></li>
<li><span>Open doors, assist guests entering and exiting the hotel, and manage traffic flow at the entrance.</span></li>
<li><span>Coordinate with Concierge and Bell Services to support guest assistance and luggage handling.</span></li>
<li><span>Monitor the entrance area to ensure cleanliness, order, and guest safety always.</span></li>
<li><span>Provide basic guest assistance and directions while maintaining a professional and polished presence.</span></li>
</ul>
<br>
<p><span><strong>About You:</strong></span></p><br><br>
<br>
<ul>
<li><span>Excellent interpersonal and guest service skills with a friendly attitude.</span></li>
<li><span>High attention to grooming, posture, and personal presentation.</span></li>
<li><span>Ability to remain calm, observant, and proactive in a high-traffic environment.</span></li>
<li><span>Strong teamwork skills and ability to coordinate with multiple departments.</span></li>
<li><span>Reliable, courteous, and committed to 5-star luxury service standards.</span></li>
<li><span>High school certificate or equivalent qualification.</span></li>
<li><span>Previous experience in a guest-facing or hospitality role is preferred.</span></li>
<li><span>Formal training in customer service or luxury hospitality standards is an advantage.</span></li>
</ul>
<br>
<p><span><strong>Why Join Us:</strong></span></p><br><br>
<br>
<ul>
<li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li>
<li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li>
<li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li>
<li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li>
</ul>
<br>
<p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br>
<br>
<p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br>
<br>
<br>
<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <p><br> Our Client is an innovation-focused, people-centered organization specialized in training and continuous development, offering tested channels towards leadership and competitive productivity to both companies and individuals.<br> </p><p><strong>Job Description:</strong><br> </p><br><br>
<p>- Train students on the complete Guest Cycle: reservations, check-in/out, and concierge.</p><br><br>
<p>- Teach Customer Service Excellence, professional complaint handling, and upselling.</p><br><br>
<p>- Deliver Hospitality English and essential Hotel Terminology classes.</p><br><br>
<p>- Provide hands-on PMS training (Opera, Fidelio, or equivalent).</p><br><br>
<br>
<p><strong>Job Requirements:</strong><br>
<br> </p><br><br>
<p>- Bachelor’s degree in Hotel/Hospitality Management or Tourism.</p><br><br>
<p>- 2-5 years of practical experience in Front Office operations.</p><br><br>
<p>- Deep practical knowledge of at least one major PMS system </p><br><br>
<p>- Excellent spoken English and a strong customer-service mindset.</p><br><br>
<p>- Immaculate professional grooming standards.</p><br><br>
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Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Supervisor, you’re not just supervising daily health club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise health club operations: Support the Manager/Director in operating the health club, fitness center, spa, or salon Lead the health club team: Train, schedule, and supervise team members across fitness, spa, and guest service roles to ensure a seamless, high-quality guest experience Provide hands-on support: Step into staff roles as needed to maintain service continuity and uphold quality across all guest touchpoints Support business operations: Assist with marketing, merchandising, programming, inventory management, and tracking financial performance to drive engagement and efficiency Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Holo:<br>At Holo, we’re on a mission to simplify homeownership through technology, expert guidance, and transparency. We operate across three core entities:<br>Holo Mortgage – providing digital mortgage solutions tailored to each client Holo Concierge – our concierge-style service that partners with clients and real estate agents to help approved buyers find their dream home. Holo KSA – expanding our footprint and innovation into the Saudi market With over 25 years of expertise and 24,000+ happy homeowners, we’ve mastered the art of simplifying the homebuying journey. We’re building a smarter, faster, and more accessible way to own a home.<br>The Role<br>We’re looking for a Principal Product Manager to own Holo’s Revenue Engine, the systems, workflows, and intelligence that drive conversion and cross-sell across our core services.<br>As we scale, revenue performance cannot depend on manual coordination or individual heroics. It needs to be instrumented, automated, and intentionally designed. This role is responsible for building that foundation.<br>You’ll work across the core mid-to-end of funnel journey, identifying drop-offs, defining interventions, and shipping improvements that increase revenue per case.<br>A core part of this role is defining and building Holo’s intelligence engine. This includes lead prioritization logic, service eligibility detection, trigger-based nudges, and, over time, more advanced propensity and scoring models. You will help evolve HOME from a system of record into a system that actively guides teams toward the highest revenue outcomes.<br>This is a highly cross-functional role. You’ll partner closely with Sales, Ops, Finance, Marketing, BI, and Engineering to turn business goals into measurable system changes. Success here is not about shipping features. It is about driving clear, defensible revenue impact.<br>If you think in funnels, workflows, automation, and compounding systems, and enjoy turning complexity into structured growth, this role gives you real ownership to do that.<br>What You’ll Own<br>Revenue Funnel Performance: Own the mid to end funnel experience, driving measurable conversion lift at every stage. Service Cross-Sell Engine: Build the systems and workflows that increase attachment rates across all of our services - eliminating manual revenue leakage. External Readiness: Building systems and services that standalone for roll out to external users Voice of Customer: Build up voice of customer processes across internal and external users to collect, mine, and discovery insights that drive meaningful value to new features and products. Automation & Revenue Intelligence: Design prioritization, routing, and trigger-based automation inside our Internal CRM to turn workflows into scalable revenue systems. Revenue Visibility: Implement clear dashboards and attribution that give leadership real-time clarity on revenue health. Cross-Functional Execution: Partner across Sales, Ops, Finance, Marketing, BI, and Engineering to deliver revenue outcomes - not feature output.<br>What We’re Looking For<br>6+ years in Product Management (2 minimum Senior level), with clear ownership of growth, monetization, or funnel optimization Demonstrated experience improving conversion metrics in complex operational systems Self-sufficient in data analysis Strong systems thinker - you see workflows, not features Deep comfort with data including funnel analysis, segmentation, and experimentation Experience building internal tools or operational platforms Strong stakeholder management across Sales, Ops, and Finance Clear, concise communicator able to articulate revenue impact Thrives in ambiguity and high ownership environments<br>Bonus:<br>Experience in fintech, proptech, marketplaces, or lending Exposure to automation frameworks or workflow engines Experience working alongside Data or ML teams<br>Why This Role Matters<br>Holo is entering its next growth chapter. As we scale into multi-market expansion, revenue cannot rely on manual coordination and tribal knowledge. We need a structured, instrumented, intelligent revenue engine that compounds. This role builds it.<br>Benefits:<br>Competitive salary Health insurance and other benefits25 days annual leave plus National Holidays Enhanced Maternity and Paternity Leave Opportunities for career growth and development in a dynamic environment A supportive and collaborative team environment. Half day Fridays, finishing at 1pm - giving you a well deserved early start to the weekend!
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<span> </span><p><span><span><span>Head Host</span></span></span> <br><span><span>(<span>20246</span></span></span>)</p><br> <p><span><span>At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. </span></span></p><br>
<p><br><span><span>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br>
<p><u><span>Key Duties and Responsibilities</span></u></p><br> <ul>
<li><span>Supervise, guide, and support the Host/Butler team to deliver exceptional, personalized service to all guests.</span></li>
<li><span>Encourage and build mutual trust, respect, and cooperation among team members.</span></li>
<li><span>Ensure grooming standards and professional behavior are maintained across the team.</span></li>
<li><span>Conduct daily briefings and coordinate shift handovers to ensure seamless service delivery.</span></li>
<li><span>Train, coach, and develop team members, ensuring all hosts follow standard operating procedures and service standards (LQA and Forbes).</span></li>
<li><span>Oversee and ensure that each assigned guest receives personalized service tailored to their preferences and needs throughout their stay.</span></li>
<li><span>Personally welcome VIP and high-profile guests with warm, professional greeting and escort them to their suite or villa.</span></li>
<li><span>Supervise and ensure proper in-room check-ins/check-outs and delivery of signature butler services (e.g., unpacking, shoeshine, bath preparation).</span></li>
<li><span>Maintain high visibility in public areas to engage guests and proactively manage their experience.</span></li>
<li><span>Anticipate guest needs and ensure all requests, amenities, and preferences are fulfilled and refreshed daily.</span></li>
<li><span>Ensure villas/suites are fully prepared and set up according to guest preferences before arrival.</span></li>
<li><span>Conduct quality checks of room readiness, including amenities and cleanliness, especially for VIPs and special occasions.</span></li>
<li><span>Monitor and ensure cleanliness and order in all assigned areas.</span></li>
<li><span>Guarantee readiness of tools and equipment at the beginning of each shift.</span></li>
<li><span>Establish positive relationships with guests while maintaining a professional demeanor.</span></li>
<li><span>Handle guest complaints promptly, follow up effectively, and record all issues in the guest response tracking system.</span></li>
<li><span>Collect guest preferences and feedback throughout the stay to continuously improve service delivery.</span></li>
<li><span>Communicate and follow up on guest preferences and needs with all relevant departments in a timely and effective manner.</span></li>
<li><span>Coordinate with F&B, Housekeeping, Concierge, Front Office, and other departments to ensure seamless delivery of services.</span></li>
<li><span>Communicate guest arrivals, preferences, and requirements daily to relevant teams.</span></li>
<li><span>Follow up on restaurant bookings, dietary requirements, transportation, and activity schedules for guests.</span></li>
<li><span>Be fully knowledgeable of local area concierge services and resort facilities to assist and upsell effectively.</span></li>
<li><span>Ensure all Hosts adhere to resort policies, service standards (including LQA and Forbes), and safety procedures.</span></li>
<li><span>Monitor service delivery to ensure it meets or exceeds guest expectations daily.</span></li>
<li><span>Ensure proper documentation and reporting of all guest-related interactions and handovers.</span></li>
<li><span>Perform regular Host duties when required, including:</span></li>
</ul>
<ul>
<li><span>In-room check-in/check-out</span></li>
<li><span>Wake-up call with tea/coffee service</span></li>
<li><span>Welcome drinks and towel presentation</span></li>
<li><span>Unpacking/packing service</span></li>
<li><span>Shoeshine, cigar, and aromatic bath services</span></li>
<li><span>In-Room Dining service assistance</span></li>
<li><span>Delivery and setup of guest requests in-room</span></li>
</ul> <p><u><span>Skills, Experience & Educational Requirements</span></u></p><br> <ul>
<li><span>Successfully completed A levels</span></li>
<li><span>Diploma, Hotel Management an advantage</span></li>
<li><span>A minimum of 2 years’ experience in a Call Center in acknowledged Resorts or Hotels.</span></li>
<li><span>Speaks English fluently. </span></li>
<li><span>Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice preferable</span></li>
<li><span>Good verbal and written communication skills</span></li>
<li><span>Passion for customer care with a desire and willingness to work in a Call Center environment.</span></li>
<li><span>Excellent interpersonal and Guest management skills, strong business communication skills</span></li>
<li><span>Ability to work under pressure and react quickly and effectively.</span></li>
<li><span>Analytical skills. Ability to identify reasonable solutions quickly.</span></li>
<li><span>Flexibility with shift patterns to ensure support across operational hours. Flexibility in terms of additional overtime as and when required.</span></li>
</ul> <p><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></p><br>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b>About the role</b></p><br><br><p>The Painter be responsible for maintaining the appearance and condition of guest rooms, public areas, heart-of-house spaces, and exterior surfaces through high-quality painting and finishing work. This role plays an important part in ensuring the property is well-maintained, visually appealing, and aligned with the organization's standards.</p><br><br><br><p><b>What you will do</b></p><br><br><ul><li>Perform painting, finishing, and repair works throughout guest rooms, residences, public areas, back-of-house spaces, and employee accommodations to maintain the property's appearance and standards.</li><li>Respond promptly to guest, resident, and departmental maintenance requests, ensuring timely resolution of painting and cosmetic repair issues.</li><li>Assist with preventive maintenance programs and inspections to identify, repair, and prevent deterioration of painted surfaces and finishes.</li><li>Estimate, requisition, and maintain painting materials, tools, and equipment required to complete assigned projects efficiently.</li><li>Maintain accurate records of completed work, materials used, and maintenance activities in accordance with Engineering department procedures.</li><li>Adhere to all safety, fire, health, hygiene, and environmental regulations while maintaining a clean, organized, and professional work area.</li></ul><br><p><b>What you bring</b></p><br><br><ul><li>Previous experience as a Painter in a luxury hotel, resort, residential, or commercial environment.</li><li>Strong knowledge of surface preparation, painting techniques, finishing methods, and maintenance practices.</li><li>Ability to prioritize tasks, manage multiple work orders, and respond effectively to operational needs.</li><li>Strong attention to detail with a commitment to quality workmanship and presentation standards.</li><li>Good communication and interpersonal skills with a guest- and resident-focused approach.</li><li>Ability to work independently and as part of a team while maintaining safety and compliance standards.</li></ul><p><br><b>What we offer: </b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><p>• and so much more!</p><br><br><br><p><b>Schedule & Hours:</b></p><br><br><p>• This is a full-time role</p><br><br><br><br><br><br><br> </div>
<p>• Welcome members and guests with warmth, professionalism, and confidence
• Create a seamless luxury hospitality experience across the workspace
• Build strong relationships with members and understand their preferences
• Handle concierge-style requests and provide thoughtful solutions
• Coordinate meeting rooms, lounges, events, and day-to-day workspace readiness
• Work closely with housekeeping, maintenance, IT, café, and external vendors
• Support member onboarding, invoicing coordination, CRM updates, and administration
• Assist with networking events, founder breakfasts, workshops, and community activations
• Represent the Company brand with discretion, sophistication, and professionalism</p><p>• 2–5 years of experience in hospitality, coworking, premium retail, luxury hotels, airlines, or guest relations
• Excellent written and verbal communication.
• Excellent communication and interpersonal skills
• Naturally welcoming, emotionally intelligent, and detail-oriented
• Calm under pressure with a solution driven mindset
• Conflict resolution skills.
• Professional appearance and polished presentation
• Comfortable working with VIP and HNWI clientele
• Organized, proactive, and capable of multitasking in a fast-paced environment
• Comfortable using Microsoft Office, CRM systems, and booking platforms</p>