Jobs For Faculty Of Commerce Graduates English in UAE

Amazon Brand Manager (Remote – CST Hours)<br><br>Department: E-Commerce / Marketplace<br><br>Reports To: Head of E-Commerce / Director of Marketplace Growth<br><br>Location: Remote (Must work US Central Time hours, 9:00 AM–5:30 PM CST)<br><br>Employment Type: Full-Time<br><br>Experience Level: 4–5 years of hands-on Amazon experience<br><br>About The Role<br><br>We're looking for an Amazon Brand Manager to own the day-to-day performance and growth of our brand's presence on Amazon. This is a hands-on, execution-focused role for someone who has already managed Amazon listings, advertising, and operations for at least one brand and is ready to take full ownership of a P&L. You'll work cross-functionally with marketing, supply chain, and creative teams to drive sales, protect brand equity, and scale profitably across Seller Central and/or Vendor Central.<br><br>What You'll Do<br><br>Catalog & Listing Management<br><br>Own end-to-end listing optimization: titles, bullet points, backend search terms, A+ Content/Premium A+, and Brand Store Manage new product launches, variations, and catalog hygiene (suppressed listings, flat files, category/browse node issues) Monitor and resolve listing errors, hijackers, and buy box suppressions<br><br>Advertising & Growth<br><br>Plan, execute, and optimize Sponsored Products, Sponsored Brands, and Sponsored Display campaigns Manage advertising budgets against target ACOS/TACOS and revenue goals Identify and test growth levers: Amazon DSP, Subscribe & Save, Coupons, Lightning Deals, Vine, etc<br><br>Performance & Reporting<br><br>Track weekly/monthly KPIs: sales, conversion rate, sessions, TACOS, inventory health, and account health metrics Build and maintain dashboards/reports for leadership using Amazon Brand Analytics, Business Reports, and third-party tools (Helium 10, Data Dive, Pacvue, etc.) Conduct competitor and market analysis to inform pricing and positioning<br><br>Operations & Compliance<br><br>Coordinate with supply chain/operations on inventory planning, FBA shipments, and replenishment to avoid stockouts/overstock Manage case logs with Amazon Seller/Vendor Support; resolve account health, policy, and compliance issues Monitor for IP/listing infringement and policy violations; escalate as needed<br><br>Cross-Functional Collaboration<br><br>Partner with creative/design teams on imagery, video, and A+ Content updates Work with finance on pricing, margin, and promotional strategy Provide market feedback to product/marketing teams to inform roadmap decisions<br><br>What We're Looking For<br><br>Required:<br><br>4–5 years of hands-on experience managing Amazon Seller Central and/or Vendor Central accounts Proven experience running Amazon Advertising campaigns (Sponsored Products/Brands/Display) with measurable ROAS/ACOS results Strong working knowledge of Amazon Brand Registry, A+ Content, and Amazon Storefront Comfortable analyzing data in Excel/Google Sheets (pivot tables, formulas); experience with Amazon Brand Analytics Excellent written and verbal English communication skills Ability to work independently during CST business hours, with strong async communication habits for distributed teams Detail-oriented, deadline-driven, and comfortable managing multiple SKUs/projects simultaneously<br><br>Preferred (Nice to Have):<br><br>Experience with FBA inventory planning and forecasting Familiarity with tools like Helium 10, Jungle Scout, Data Dive, Pacvue, or Perpetua Experience launching new products or entering new Amazon marketplaces (UK, EU, CA) Basic understanding of Amazon DSP and retail media Experience in [your specific category — e.g., CPG, beauty, supplements, electronics]<br><br>What Success Looks Like (First 90 Days)<br><br>Fully onboarded on current catalog, ad accounts, and reporting cadence Identified 3–5 quick-win opportunities (listing fixes, ad waste, stranded inventory) Delivered first monthly performance report with clear recommendations Established a reliable weekly rhythm of optimization and reporting<br><br>Work Hours<br><br>This is a remote position that requires availability and responsiveness during 9:00 AM–5:30 PM US Central Time, Monday through Friday, to align with internal team meetings and stakeholder communication. Occasional flexibility may be needed around product launches or Amazon events (Prime Day, Q4/BFCM).<br><br>Powered by Jazz HR<br><br>gp4Zmh3bpg

<p>We are looking for an experienced E-Commerce Specialist with strong knowledge of the UAE online marketplace to manage and grow our e-commerce operations.</p><br><ol><li><p>Manage and maintain online marketplace accounts such as <strong>Amazon UAE, Noon, Shopify, and other e-commerce platforms</strong>.</p></li><li><p>Conduct <strong>product hunting and product research</strong> to identify trending, high-demand, and profitable products.</p></li><li><p>Analyze product demand, competition, pricing, sales potential, and profit margins.</p></li><li><p>Identify new products and opportunities suitable for the UAE market.</p></li><li><p>Create and optimize product listings, titles, descriptions, images, keywords, and pricing.</p></li><li><p>Monitor sales, orders, inventory, returns, and customer feedback.</p></li><li><p>Develop strategies to increase product visibility and sales.</p></li><li><p>Manage marketplace promotions, campaigns, and advertising.</p></li><li><p>Analyze sales and marketplace performance and prepare regular reports.</p></li><li><p>Stay updated with UAE e-commerce trends, marketplace policies, and competitors.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>1-2 years of experience in UAE e-commerce marketplaces.</strong></p></li><li><p>Hands-on experience with <strong>Amazon UAE and Noon</strong> is highly preferred.</p></li><li><p>Knowledge of <strong>Shopify</strong> and other e-commerce platforms is an advantage.</p></li><li><p>Strong understanding of UAE marketplace operations, pricing, promotions, and logistics.</p></li><li><p>Good communication and analytical skills.</p></li><li><p>Ability to work independently and achieve sales targets.</p></li><li><p><strong>Valid own UAE visa – preferably Family/Spouse Sponsored Visa.</strong></p></li><li><p>Immediate joiners will be preferred.</p></li></ol><br><p>Only candidates with relevant UAE e-commerce marketplace experience will be considered.</p>

Job title: Global Go-To-Market Design Manager Location: Dubai<br>About the role This role will be responsible for implementing global Visual Merchandising strategies, as well as designing and executing Trade activations across all retail environments, from counters and boutiques to pop-ups, tables, and window displays. Based at global headquarters in Dubai, the Global Go-To-Market Design Manager will focus on structuring processes, and ensuring the execution of global VM guidelines. Working closely with Trade Marketing and Global Design teams, this position will also adapt global campaign concepts into impactful in-store activations, strengthening brand codes and storytelling while ensuring consistency and strong visual impact across all markets.<br>Key Responsibilities:Implement global Visual Merchandising principles and strategies across all POS formats, including counters, boutiques, and pop-ups. Collaborate with Trade Marketing and Commercial teams to design local retail activations, including pop-ups, outposts, gondolas, tables, and window displays. Partner with Regional Trade teams to oversee production, ensuring quality meets brand standards, approved materials, and validated samples. Coordinate with internal and external stakeholders to ensure timely delivery of global POSM production to market warehouses. Anticipate sample development and availability for all markets, and validate local sourcing and materials. Maintain and elevate high standards of retail presentation globally to reinforce brand image. The scope of this role may evolve as the brand continues to grow.<br>Soft Skills:Highly organized and flexible, with excellent time management skills. Highly creative with strong conceptual and design abilities. Strong attention to detail and excellent aesthetic flair. Strategic mindset with a strong understanding of retail environments, spatial design, and visual merchandising. Strong ability to read and interpret technical plans, with solid knowledge of materials and production processes. Ability to manage multiple projects in a fast-paced environment. Collaborative, proactive, and solution-oriented, with strong stakeholder management skills.<br>Desired Background and Experience:Minimum 5 to 8 years of experience in Visual Merchandising and Retail Animation. Master’s degree in Architecture, Scenography, or any related field. Luxury industry experience is required, preferably in beauty or fragrance. Proven experience designing retail animations in POS, supported by a portfolio of work. Proven experience managing global or regional Visual and Trade Merchandising strategies. Experience creating planograms and understanding Visual Merchandising principles. Highly proficient in Sketch Up, VRay and Adobe Creative Suite. Fluency in English required; French is a plus.

<p>We are looking for a proactive and detail-oriented Exports Sales & Logistics Coordinator to support our International Sales team by ensuring seamless order execution, export documentation, product registration, and logistics coordination across global markets.</p><p><br></p><p>This role requires excellent coordination skills, strong follow-up, and the ability to manage multiple export orders while working closely with internal teams, freight forwarders, distributors, and international customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Manage end-to-end export order processing from order receipt through shipment and delivery, ensuring accuracy and timely execution.</p></li><li><p>Prepare, verify, and maintain export documentation, including commercial invoices, packing lists, certificates of origin, shipping documents, and customs paperwork.</p></li><li><p>Coordinate and compile product registration documentation for international markets, working closely with Regulatory, R&D, and Sales teams.</p></li><li><p>Coordinate with freight forwarders, shipping lines, and logistics partners to ensure timely dispatch and delivery of export shipments.</p></li><li><p>Work closely with Planning, Warehouse, and Dispatch teams to ensure orders are fulfilled according to customer requirements and shipment schedules.</p></li><li><p>Monitor order status, shipment timelines, and delivery schedules, proactively identifying and resolving delays or operational issues.</p></li><li><p>Maintain regular communication with distributors, customers, freight partners, and internal stakeholders across multiple international markets and time zones.</p></li><li><p>Prepare and maintain order trackers, shipment status reports, export documentation logs, and sales reports using Microsoft Excel.</p></li><li><p>Support the International Sales team with distributor onboarding, documentation requests, pricing support, and customer communications.</p></li><li><p>Maintain accurate records of export documentation, product registrations, customer files, and logistics activities while ensuring compliance with international trade requirements.</p></li><li><p>Ensure excellent follow-up on all customer orders, internal actions, and logistics activities until successful completion.</p></li><li><p>Coordinate the preparation and submission of product registration and regulatory documentation required for international markets, including country-specific requirements for markets such as the USA, Brazil, LATAM, and other export destinations.</p></li><li><p>Working knowledge of export documentation, Dangerous Goods (DG) shipping requirements for perfumes, product registration processes, and international regulatory documentation is highly preferred.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4–5 years of experience in International Sales Coordination, Export Coordination, or Logistics Coordination.</p></li><li><p>Mandatory experience in the perfume, beauty, cosmetics, or personal care industry.</p></li><li><p>Experience working in a manufacturing environment and supporting distributor-led international business is highly preferred.</p></li><li><p>Good understanding of export documentation, international shipping, freight forwarding, and customs processes.</p></li><li><p>Experience handling product registration documentation for international markets is an advantage.</p></li><li><p>Advanced proficiency in Microsoft Excel.</p></li><li><p>Strong organizational, planning, and follow-up skills with excellent attention to detail.</p></li><li><p>Excellent written and verbal English communication skills.</p></li><li><p>Ability to prioritize multiple orders, meet deadlines, and work effectively in a fast-paced international business environment.</p></li></ul><br><p><strong>Ideal Candidate</strong></p><p>A highly organized and proactive coordinator who can effectively bridge Sales, Logistics, and International Customers to ensure smooth order execution and timely deliveries across global markets.</p>

<p>We are seeking an experienced, proactive, and detail-oriented Public Relations Officer (PRO) to oversee all government-related processes and corporate documentation activities across the UAE. The successful candidate will have extensive experience managing procedures for Mainland, Free Zones, DIFC, and DMCC, ensuring full compliance with UAE regulations while supporting the company's operational and legal requirements. Key Responsibilities • Manage all government-related transactions for the company in accordance with UAE laws and regulations. • Handle company formation, amendments, renewals, and deregistration processes for Mainland and Free Zone entities. • Process employment visas, entry permits, visa renewals, cancellations, and other immigration-related formalities. • Coordinate Emirates ID applications, renewals, and related documentation. • Manage labor-related documentation, including work permits and approvals through relevant government authorities. • Coordinate with Free Zone authorities, immigration departments, ministries, and external service providers. • Prepare, submit, and follow up on official applications through government portals and online systems. • Handle document attestation, notarization, legalization, and certification requirements. • Ensure timely renewal of trade licenses, permits, registrations, and other statutory documents. • Monitor changes in UAE labor, immigration, and corporate regulations and advise management on compliance requirements. • Maintain accurate records of applications, approvals, renewals, and government correspondence. • Prepare official letters, applications, and documentation required by regulatory authorities. • Support management with government-related updates, compliance matters, and administrative requirements. • Safeguard confidential company documents and ensure secure record management. • Build and maintain effective working relationships with government entities and regulatory authorities. • Required Knowledge & Skills • Strong knowledge of UAE Mainland and Free Zone regulations and procedures. • Hands-on experience with DIFC and DMCC company setup, licensing, and compliance processes. • Thorough understanding of UAE labor and immigration procedures. • Experience using UAE government portals and online services. • Knowledge of document attestation, legalization, notarization, and corporate documentation. • Excellent communication, coordination, and stakeholder management skills. • Strong organizational, planning, and follow-up abilities. • Ability to prioritize multiple assignments and consistently meet deadlines. • Ability to work independently while maintaining a high level of professionalism and confidentiality. • Strong analytical and problem-solving skills with a proactive approach.</p><p>• Minimum 4 years of UAE experience as a Public Relations Officer (PRO). • Bachelor's or Master's degree in Business Administration, Human Resources, Public Administration, or a related field. • Proficiency in English, both written and spoken. • Familiarity with UAE labor laws, immigration regulations, and corporate governance requirements. • Practical experience with DMCC, IFZA and DIFC online portals and regulatory procedures. • High level of integrity, professionalism, and attention to detail. • Positive attitude with the ability to work effectively under pressure in a fast-paced environment.</p>

<ul><li><p>Manage&nbsp;incoming calls, Website chat and Mail queries</p></li><li><p>Identify and assess customers’ needs to achieve satisfaction</p></li><li><p>Build sustainable relationships and trust with customer accounts through open and interactive communication</p></li><li><p>Provide accurate, valid and complete information by using the appropriate details, methods & tools</p></li><li><p>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p></li><li><p>Keep records of customer interactions, process customer accounts and file documents</p></li><li><p>Follow communication procedures, guidelines and policies</p></li><li><p>Take the extra mile to engage customers</p></li><li><p>Interact with e-commerce team to ensure the product is delivered on time without any pending</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Proficiency in English</p></li><li><p>Good written and verbal communication.</p></li><li><p>Proven customer support experience or experience as a Client Service Representative</p></li><li><p>Strong phone contact handling skills and active listening</p></li><li><p>Customer orientation and ability to adapt/respond to different types of characters</p></li><li><p>Familiarity with CRM systems and practices</p></li><li><p>Customer orientation and ability to adapt/respond to different types of characters</p></li><li><p>Minimum 2 years of Experience as Customer Service agent</p></li><li><p>Minimum 2 years in Retail Division</p></li><li><p>UAE experience mandatory</p></li><li><p>Ability to multi-task.</p></li><li><p>Good in taking instructions and following them.</p></li><li><p>Fast learner and ability to adapt.</p></li><li><p>Team Player</p></li></ul>

<br><p>Job Description</p><p>We are looking for an Associate Internal Auditor to support internal audit activities, verify financial and operational transactions, ensure compliance with company policies, and identify discrepancies and control weaknesses.</p><br><p>Key Responsibilities</p><ul><li><p>Verify petty cash transactions as per company policy.</p></li><li><p>Review and verify monthly sales commissions according to the approved structure.</p></li><li><p>Review sales commission release requests and approval documents.</p></li><li><p>Review and verify additional discounts and sample write-offs.</p></li><li><p>Review and verify overtime calculations as per company policy.</p></li><li><p>Verify promotional commissions and commission releases according to approved schemes.</p></li><li><p>Review leave salary, leave encashment, and full & final settlement calculations.</p></li><li><p>Prepare monthly SOAs for customers.</p></li><li><p>Verify cheque receipts and allocations related to receivables.</p></li><li><p>Conduct financial, operational, stock, and transaction audits as required.</p></li><li><p>Check supporting documents, approvals, and compliance with company procedures.</p></li><li><p>Identify discrepancies, errors, and control weaknesses and report findings to management.</p></li><li><p>Maintain proper audit working papers and documentation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Accounting, Finance, Commerce, or a related field.</p></li><li><p>1–3 years of relevant audit/accounting experience.</p></li><li><p>Strong knowledge of accounting principles and internal controls.</p></li><li><p>Good MS Excel skills; ERP experience preferred.</p></li><li><p>Strong analytical and attention-to-detail skills.</p></li><li><p>Good English communication skills.</p></li><li><p>UAE experience preferred.</p><br></li></ul>

<ol><li><p>Develop and maintain relationships with customers, distributors, retailers, and business partners in Dubai.</p></li><li><p>Identify new sales opportunities and actively acquire new customers.</p></li><li><p>Present and promote the company's products and services to potential and existing customers.</p></li><li><p>Conduct regular customer visits and follow up on sales opportunities.</p></li><li><p>Achieve monthly and quarterly sales targets.</p></li><li><p>Prepare sales reports and provide regular updates to management.</p></li><li><p>Negotiate with customers and support the closing of sales deals.</p></li><li><p>Monitor market trends, competitor activities, and customer needs.</p></li><li><p>Support marketing activities and contribute to the company's growth in the UAE market.</p></li><li><p>Maintain strong customer relationships and ensure a high level of customer satisfaction.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.</p></li><li><p>2–5 years of experience in sales, business development, or marketing.</p></li><li><p>Strong communication, negotiation, and interpersonal skills.</p></li><li><p>Good command of English, both written and spoken.</p></li><li><p>Experience in the UAE market is preferred.</p></li><li><p>Experience in field sales and customer visits is preferred.</p></li><li><p>Ability to achieve sales targets and work independently.</p></li><li><p>Strong customer relationship and business development skills.</p></li><li><p>Candidates currently based in the UAE are preferred.</p></li><li><p><strong>Indian or Nepali nationality preferred.</strong></p></li><li><p>Valid UAE driving license is an advantage.</p></li></ol>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Identify and generate new business opportunities through field visits and networking across the UAE</p></li><li><p>Promote ASAA's accounting, taxation, and business consultancy services to prospective clients</p></li><li><p>Meet potential clients to understand their business requirements and recommend suitable solutions</p></li><li><p>Conduct professional presentations explaining ASAA's services and value proposition</p></li><li><p>Follow up consistently on leads and convert prospects into long-term clients</p></li><li><p>Achieve monthly sales targets and KPIs</p></li><li><p>Build and maintain long-term relationships with clients to encourage repeat business and referrals</p></li><li><p>Prepare daily sales reports and keep CRM records updated and accurate</p></li><li><p>Coordinate with internal teams to ensure a smooth handover and excellent client experience</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Commerce or a related field preferred</p></li><li><p>Minimum 2 years of field sales experience in the UAE</p></li><li><p>Excellent communication skills in English and Hindi; Arabic is an advantage</p></li><li><p>Strong negotiation, presentation, and interpersonal skills</p></li><li><p>Self-motivated, target-oriented, and able to work independently</p></li><li><p>Willing to travel across the UAE for client meetings</p></li><li><p>Valid UAE driving license is an advantage</p></li><li><p>Basic knowledge of UAE VAT, Corporate Tax, and business regulations preferred</p></li><li><p>Skills: Field Sales, B2B Sales, Lead Generation, CRM, Business Development, Negotiation, VAT, Corporate Tax</p></li></ul><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Marketing Head will be responsible for developing and implementing the company’s overall marketing strategy across branding, digital marketing, e-commerce, exhibitions, lead generation and corporate communications.</p><p>The successful candidate must have strong experience in the perfume, beauty, cosmetics, luxury, FMCG or private-label manufacturing sector and should be capable of managing both strategic planning and day-to-day marketing execution.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor’s degree in Marketing, Business Administration, Communications or a related field.</p><p><br></p><p>MBA or professional marketing qualification will be an advantage.</p><p><br></p><p>Minimum 2-3 years of marketing experience</p><p><br></p><p>Previous experience in perfumes, fragrances, cosmetics, beauty, luxury products, FMCG or private-label manufacturing is strongly preferred.</p><p><br></p><p>Strong understanding of international fragrance market&nbsp;</p><p><br></p><p>Proven experience in digital marketing, lead generation, brand management and campaign planning.</p><p><br></p><p>Experience managing Meta Ads, Google Ads, LinkedIn campaigns, SEO and social-media platforms.</p><p><br></p><p>Strong knowledge of B2B and B2C marketing strategies.</p><p><br></p><p>Experience with exhibitions, trade shows and international marketing campaigns.</p><p><br></p><p>Ability to manage marketing budgets and demonstrate measurable return on investment.</p><p><br></p><p>Strong leadership, communication, presentation and negotiation skills.</p><p><br></p><p>Excellent written and spoken English.</p><p><br></p><p>Arabic language skills will be an advantage.</p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>SALES &amp; MARKETING EXECUTIVE Mobile Applications | Software | Websites | IT Solutions Location: Dubai, UAE Department: Sales &amp; Business Development Job Summary We are looking for an energetic and results-driven Sales &amp; Marketing Executive to promote and sell our Mobile Applications, Software, Website Development, and IT Solutions in the UAE market.<br> The ideal candidate should have strong sales and business development skills, good knowledge of digital and IT products, and the ability to identify potential clients, generate leads, conduct presentations, prepare proposals, negotiate, and close deals.<br> Key Responsibilities Identify and approach potential clients who require mobile applications, software, websites, and customized IT solutions .<br> Generate new business leads through direct visits, calls, emails, LinkedIn, networking, referrals, and digital marketing.<br> Promote Android and iOS mobile application development services.<br> Promote customized software solutions for businesses and organizations.<br> Promote website, e-commerce, portal, and web application development services.<br> Identify client requirements and coordinate with the technical/development team to propose suitable solutions.<br> Arrange client meetings and deliver professional product and service presentations.<br> Prepare quotations, proposals, presentations, and commercial offers.<br> Follow up continuously with potential clients and convert leads into confirmed projects.<br> Negotiate pricing, project scope, payment terms, and commercial conditions.<br> Develop long-term relationships with existing and potential customers.<br> Identify opportunities for upgrades, maintenance contracts, additional modules, and other IT services.<br> Conduct market research and monitor competitors, technology trends, and new business opportunities.<br> Maintain an updated sales pipeline and submit regular sales and marketing reports.<br> Coordinate with developers, designers, project managers, and management from initial enquiry through project confirmation.<br> Achieve monthly and annual sales targets.<br> Solutions to Be Promoted Android &amp; iOS Mobile Applications Customized Business Software CRM &amp; ERP Solutions Healthcare &amp; Medical Applications Event &amp; Conference Applications E-commerce Applications Booking &amp; Appointment Applications Business Management Systems Web Applications &amp; Customer Portals Website Design &amp; Development Software Integration &amp; Automation Cloud-Based Solutions AI-Enabled Business Solutions Annual Maintenance &amp; Technical Support Candidate Requirements Minimum 2 years of UAE experience in Sales, Marketing, or Business Development preferred.<br> Experience in IT, software, mobile applications, websites, SaaS, or technology solutions will be an advantage.<br> Good understanding of mobile apps, software development, websites, and digital solutions.<br> Strong communication, presentation, negotiation, and closing skills.<br> Ability to independently generate leads and develop new business.<br> Good knowledge of the UAE business market.<br> Target-oriented and capable of working independently.<br> Good command of English; additional languages are an advantage.<br> Valid UAE Driving Licence preferred.<br> Bachelor’s degree in Business, Marketing, IT, Computer Science, or a related field is preferred.<br> Key Performance Indicators (KPIs) Performance will be evaluated based on: Number of qualified leads generated Client meetings and presentations Quotations and proposals submitted New projects secured Monthly sales revenue Lead-to-client conversion rate Customer retention and repeat business Achievement of monthly and annual sales targets The successful candidate should be capable of developing the IT business from lead generation to project closing and building a strong client base for the company in the UAE.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Director of Operations &amp; Growth Company: Amazon growth agency Location: Remote Reports to: CEO Hours: 8:00 AM – 5:00 PM EST, flexible; occasional weekend availability Compensation: Based on experience Read this part first We are not hiring someone to keep the trains running.<br> We have people for that.<br> We are hiring the person who decides which trains we should be running at all — and then builds the track.<br> The company helps consumer brands win on Amazon.<br> We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure.<br> Our CEO has more good ideas than there are hours to execute them.<br> This role exists to close that gap.<br> If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading.<br> If your instinct is to ask what the priority is, this isn't your role.<br> What you'll own You'll own four areas.<br> You will not personally execute every task inside them — but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<br> 1. Brand growth Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out Test acquisition channels, measure honestly, kill what doesn't work Own the pipeline from first touch through signed client 2.<br> Systems, AI &amp; internal infrastructure Design the operating system of the business: workflows, SOPs, dashboards, handoffs Build AI-powered automations that replace manual work — not pilots, production systems people actually use Choose the stack, implement it, get the team to adopt it 3.<br> Marketing initiatives Test new channels and formats; source, brief, and manage vendors and freelancers Turn CEO ideas into scoped, resourced, launched campaigns Report on what moved the number and what didn't 4.<br> Brand &amp; visibility Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience Build the content and distribution systems that make visibility repeatable, not sporadic Who you are You've done senior operations work — and it involved building, not just maintaining.<br> You've created workflows, processes, automations, and systems that outlasted you.<br> You can point to the machine you built and how it changed the business.<br> You use AI every day and you build with it.<br> Not "I've used ChatGPT.<br>" You've built agents, automations, and workflows that do real work in a real business.<br> You should be able to teach our CEO something, not the other way around.<br> You come from a digital marketing or agency environment.<br> You've been inside the operations of a services business that had to grow — and you were close enough to growth to know what actually generates revenue.<br> You think strategically without being asked to.<br> Handed a problem, you research it independently and return with multiple well-reasoned options.<br> You do not wait for instructions.<br> You do not come back with "what do you want me to do?<br>" You're resourceful about execution.<br> When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<br> Nice to have Amazon marketplace or e-commerce experience Client success or account management background Paid media, funnels, or email sequences (Meta, Google, Klaviyo) CRM ownership (HubSpot, Salesforce, GoHighLevel) Built and led a small team or contractor bench This role is not for you if You need daily direction · You think operations means admin and calendars · You've used AI but never built anything with it · You've only worked in structured corporate environments · You wait for permission · You'd rather perfect a process than start one · You go quiet when something is ambiguous What success looks like First 30 days — You've audited every system, tool, vendor, and workflow in the business.<br> You've met the team.<br> You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<br> First 60 days — At least two AI-driven automations are live and in daily use.<br> The client acquisition pipeline is documented, tracked, and has measurable activity.<br> Core processes are in writing.<br> First 90 days — You're running your four areas without needing sign-off on day-to-day calls.<br> There is a working acquisition motion with real numbers attached.<br> The CEO is spending meaningfully less time on execution and more on vision — because you absorbed the gap.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span>This is an entry-level position. Candidates should have recently completed, or be due to complete within the next 1-2 months, a relevant degree or qualification. Relocation support is not available for this role. Applicants must be legally authorized to work in the UAE at the time of application.</span></p><br> <p><strong><span>Meet the Team:</span></strong></p><br> <p><span>·</span><span>You will be part of the amazing team of Customer Advisory and Presales in Middle East South, working with colleagues from UAE, Qatar, Oman and many other countries</span></p><br> <p><span>·</span><span>You will work closely with our innovation team which is involved in various projects spanning across industries</span></p><br> <p><span>·</span><span>You will be exposed to a large set of roles within SAP<br></span></p><br> <p><strong><span>What you’ll do:</span></strong></p><br> <p><span>·</span><span>Support the team in developing storylines for customer presentations</span></p><br> <p><span>·</span><span>Research industry trends and futuristic trends that will support customer engagements</span></p><br> <p><span>·</span><span>Participate in team events and call meetings</span></p><br> <p><span>·</span><span>Support in facilitating Design Thinking workshops</span></p><br> <p><span>·</span><span>Get exposed to the energetic life of working in a customer facing team of one of the biggest software companies in the world.<br></span></p><br> <p><strong><span>What you bring:</span></strong></p><br> <p><span>·</span><span>Proficiency and passion for Graphic Design OR Video Editing</span></p><br> <p><span>·</span><span>An eye for design &amp; detail</span></p><br> <p><span>·</span><span>An interest in developing your design skills</span></p><br> <p><span>·</span><span>A keen interest in innovation and new technologies</span></p><br> <p><span>·</span><span>High energy and willingness to work in a fast paced environment</span></p><br> <p><span>·</span><span>Exposure to UX/UI mockups software (Adobe XD, Figma, or other)</span></p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process. </span></span></p><br> <p>#SAPNextGen</p><br> <p><span><span><br>Requisition ID: 456645 &nbsp;| Work Area: Presales &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Student &nbsp;| Employment Type: Limited Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About Us</b> <br><b>Key Responsibilities</b> <br></span><p><span>Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank (NTB)&nbsp;Affluent clients.</span></p><br><br> <br> <p><span><strong><span>Strategy</span></strong></span><br><span>• &nbsp; &nbsp;Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering</span><br><span>• &nbsp; &nbsp;Also handle client-led requests via marketing campaigns and online pull</span><br><span>• &nbsp; &nbsp;Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients </span><span>to assigned Priority Banking Teams</span></p><br><br> <p><br><span><strong><span>Business</span></strong></span></p><br><br> <p><span><strong><span>Acquisition &amp; Sales Management</span></strong></span><br><span>• &nbsp; &nbsp;Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global</span><br><span>&nbsp; &nbsp; &nbsp;network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank</span><br><span>• &nbsp; &nbsp;Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the </span><span>client’s transactional, savings and investment needs</span><br><span>• &nbsp; &nbsp;Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients</span><br><span>• &nbsp; &nbsp;Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent </span><span>portfolio</span><br><span>• &nbsp; &nbsp;Ensure new clients have a seamless initial onboarding experience,</span><br><span>• &nbsp; &nbsp;Maintain the quality of the portfolio in terms of client qualification.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Previous Direct Sales experiences in UAE market.</span><br><span>• &nbsp; &nbsp;Minimum Graduate Degree Holder.</span><br><span>• &nbsp; &nbsp;Previous experience of Deposits / Liability in UAE market.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role</b></p><p>Al-Futtaim Automotive is building a Creative Lab to shape how its digital experiences look, feel and perform across a diverse portfolio of automotive brands.</p><p>We are looking for a creative technology leader who can unite product design, generative AI, social-first content and experimentation. You will lead a multidisciplinary team delivering distinctive, accessible and measurable experiences across websites, apps, e-commerce, vehicle configurators, owners’ portals, WhatsApp, social media and employee-facing AI interfaces.</p><p>It is a hands-on leadership opportunity for someone who understands that great creative work must do more than look good. It must engage, convert, learn and improve.</p><p>&nbsp;</p><p>&nbsp;</p><p><b>What you will do</b></p><p>•&nbsp;&nbsp;<b>Lead the Creative Lab</b>: Build and develop a multidisciplinary team spanning product design, research, creative technology, generative AI, social content and creative analytics. Strengthen in-house capability while managing agency and creator partnerships.</p><p>•&nbsp;&nbsp;<b>Build a multi-brand design system</b>: Establish reusable components, design tokens and design-to-code standards that support distinctive English and Arabic experiences across web and mobile platforms.</p><p>•&nbsp;&nbsp;<b>Scale generative AI production</b>: Develop production-grade workflows for copy, imagery, video, voice and personalized creative. Maintain robust controls for human review, OEM approvals, intellectual property, product accuracy, data privacy and brand safety.</p><p>•&nbsp;&nbsp;<b>Create social-first content</b>: Use trends, social listening, creator partnerships and performance insights to produce culturally relevant content for platforms such as TikTok, Instagram Reels, Snapchat and YouTube Shorts.</p><p>•&nbsp;&nbsp;<b>Deliver personalized experiences</b>: Turn customer segments and real-time signals into relevant content and interfaces across websites, apps, WhatsApp, email and other digital channels.</p><p>•&nbsp;&nbsp;<b>Make experimentation the default</b>: Embed A/B and multivariate testing across interfaces, journeys and creative. Use evidence to improve conversion, engagement, usability, organic performance and cost efficiency.</p><p>•&nbsp;&nbsp;<b>Champion research and accessibility</b>: Establish continuous customer research and ensure priority experiences meet WCAG 2.2 AA, Arabic and right-to-left requirements.&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>What you will bring</b></p><p>•&nbsp;&nbsp;A Bachelor’s or master’s degree in human-Computer Interaction, Interaction Design, Digital Media, Creative Technology, Computer Science or a related discipline</p><p>•&nbsp;&nbsp;12+ years of experience across UX/UI, product design and digital creative</p><p>•&nbsp;&nbsp;5+ years leading multidisciplinary teams</p><p>•&nbsp;&nbsp;Proven ownership of a multi-brand or multi-product design system in production</p><p>•&nbsp;&nbsp;Experience scaling generative AI content pipelines, with measurable improvements in speed, cost or production capacity</p><p>•&nbsp;&nbsp;A track record of social-first content with strong organic performance</p><p>•&nbsp;&nbsp;Experience leading A/B or multivariate testing with measurable uplift</p><p>•&nbsp;&nbsp;Experience delivering personalization across customer segments or channels</p><p>•&nbsp;&nbsp;Strong knowledge of interaction design, customer research and accessibility</p><p>•&nbsp;&nbsp;Experience designing and producing content for English and Arabic audiences</p><p>•&nbsp;&nbsp;A portfolio linking creative decisions to customers, commercial or performance outcomes</p><p>Experience in automotive, e-commerce, consumer technology, media or telecommunications is preferred. GCC experience would be advantageous.&nbsp;</p><p><br></p><p><b>Technical capabilities</b></p><p>Your technical experience should include several of the following:</p><p>•&nbsp;&nbsp;Design systems, Figma, design tokens and Storybook</p><p>•&nbsp;&nbsp;LLMs, diffusion models, generative image, video, voice and avatar workflows</p><p>•&nbsp;&nbsp;Social listening, creator content, video production, and hook and retention analysis</p><p>•&nbsp;&nbsp;Personalization and dynamic creative optimization</p><p>•&nbsp;&nbsp;A/B and multivariate testing, statistical power and behavioral analytics</p><p>•&nbsp;&nbsp;Usability research, WCAG 2.2, RTL design and Arabic typography</p><p>•&nbsp;&nbsp;Motion design, conversational design or real-time 3D visualization&nbsp;</p><p>&nbsp;</p><p><b>What success will look like</b></p><p>•&nbsp;&nbsp;Distinctive and consistent experiences across the automotive brand portfolio</p><p>•&nbsp;&nbsp;Improved customer usability, engagement and conversion</p><p>•&nbsp;&nbsp;Faster and more cost-effective content production through generative AI</p><p>•&nbsp;&nbsp;Stronger organic performance from social-first content</p><p>•&nbsp;&nbsp;Increased adoption of reusable design-system components</p><p>•&nbsp;&nbsp;More relevant, personalized customer experiences</p><p>•&nbsp;&nbsp;Creative and interface decisions supported by controlled experimentation</p><p>•&nbsp;&nbsp;Accessible experiences with strong Arabic and right-to-left parity</p><p>•&nbsp;&nbsp;Robust brand-safety, intellectual-property and product-accuracy controls&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for a &lt;b&gt;Customer Service Agent&lt;/b&gt; with strong BPO/contact center experience to join a fast-growing technology-focused organization in Dubai. The ideal candidate will have proven experience handling customer inquiries, resolving issues, and providing professional support through multiple communication channels.<br> <br> The successful candidate should be customer-focused, confident in communication, and comfortable working in a fast-paced environment where service quality, response time, productivity, and customer satisfaction are key priorities.<br> <br> Key Responsibilities<br> <br> Handle customer inquiries and provide accurate, timely, and professional assistance.<br> <br> Respond to customer concerns through phone, email, chat, and other communication channels.<br> <br> Resolve customer issues efficiently while maintaining a positive customer experience.<br> <br> Follow established customer service procedures, policies, and escalation processes.<br> <br> Investigate customer concerns and coordinate with relevant internal teams to provide appropriate solutions.<br> <br> Maintain accurate records of customer interactions, requests, complaints, and resolutions.<br> <br> Follow up on unresolved issues and ensure timely closure.<br> <br> Escalate complex or sensitive cases to the appropriate department or supervisor.<br> <br> Meet assigned service level, response time, quality, productivity, and customer satisfaction targets.<br> <br> Handle customer complaints professionally and work toward effective resolutions.<br> <br> Identify recurring customer issues and provide feedback to the relevant teams.<br> <br> Maintain a high level of product/service knowledge to effectively assist customers.<br> <br> Ensure all customer information and interactions are handled with confidentiality and professionalism.<br> <br> Participate in team meetings, coaching sessions, and training programs as required.<br> <br> <br> <br> Requirements<br> <br> Minimum 2 years of relevant customer service experience in the UAE.<br> <br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> <br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> <br> Strong verbal and written communication skills in English.<br> <br> Experience handling high-volume customer interactions.<br> <br> Strong problem-solving and complaint-handling skills.<br> <br> Customer-focused with a professional and positive approach.<br> <br> Ability to multitask and manage multiple customer concerns efficiently.<br> <br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> <br> Good computer skills, including Microsoft Office and customer service platforms.<br> <br> Ability to work under pressure and consistently meet service-level and performance targets.<br> <br> Strong attention to detail and follow-through.<br> <br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> <br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> <br> Experience working with CRM or ticketing systems.<br> <br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> <br> Experience handling escalations and complex customer cases.<br> <br> Ability to type quickly and accurately while handling live customer interactions.<br> <br> <br> To view other vacancies we have, please check our website&nbsp;(www.blackpearlconsult.com)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Minimum 2 years of relevant customer service experience in the UAE.<br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> Strong verbal and written communication skills in English.<br> Experience handling high-volume customer interactions.<br> Strong problem-solving and complaint-handling skills.<br> Customer-focused with a professional and positive approach.<br> Ability to multitask and manage multiple customer concerns efficiently.<br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> Good computer skills, including Microsoft Office and customer service platforms.<br> Ability to work under pressure and consistently meet service-level and performance targets.<br> Strong attention to detail and follow-through.<br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> Experience working with CRM or ticketing systems.<br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> Experience handling escalations and complex customer cases.<br> Ability to type quickly and accurately while handling live customer interactions.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>Job overview:</span></span></b><br><span><span>The Visa Communications Specialist oversees the entirety of the administrative process required to issue or amend visas while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.</span></span><br><b><span><span>Job responsibilities:</span></span></b><br><span><span>• Providing clients and professional partners with visa related information in line with organizational timeframes and guidelines </span></span><br><span><span>• Issuing quotes and providing visa related documentation to clients and professional partners </span></span><br><span><span>• Monitoring and updating the CRM system regularly when managing a portfolio of work </span></span><br><span><span>• Accurately analyzing the content of all documentation such as passports, application forms, etc. </span></span><br><span><span>• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by visa applicants </span></span><br><span><span>• Updating the concerned Client Engagement Managers on Visa Status </span></span><br><span><span>• Escalating all Visa Stamping, Visa Applications, Salary Certificates, Salary Amendments etc. to Visa Processing Specialist for appropriate actions </span></span><br><span><span>• Escalate any Visa query delays or complex Visa problems to the Key User – Visa or Operations Manager for resolution </span></span><br><span><span>• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained </span></span><br><span><span>• Fostering long lasting business relationship with clients and professional partners </span></span><br><span><span>• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention </span></span><br><span><span>• Operating closely with sales, finance, and licensing departments </span></span><br><span><span>• Performing other job-related duties as assigned by Management</span></span><br><br><span><span>​</span></span><br></span><br><span>Requirements<span><span>• Full English proficiency is required </span></span><br><span><span>• Additional spoken languages are a plus </span></span><br><span><span>• Intermediate computer literacy is required e.g., MS Office </span></span><br><span><span>• Excellent customer service skills with the ability to communicate effectively on phone calls, emails, and during sporadic face-to-face interactions </span></span><br><span><span>• Strong attention to details </span></span><br><span><span>• Industry knowledge relating to visa processing, amendments, cancellations, and immigration processes is advantageous but not mandatory</span></span><br><span><span>• Tertiary education in Business Administration, Commerce, or other relevant subjects OR equivalent in industry experience </span></span><br><span><span>• Customer Service and Client Relationship Management experience is advantageous</span></span><br><br></span><br><span>Benefits</span><ul><li><span><span><span>International team (over 60 nationalities)</span></span></span><br></li></ul><ul><li><span><span><span>24 working annual leave days</span></span></span><br></li></ul><ul><li><span><span><span>Annual flight home</span></span></span><br></li></ul><ul><li><span><span><span>Life insurance plan</span></span></span><br></li></ul><ul><li><span><span><span>Medical insurance plan (with the option to upgrade at your own cost)</span></span></span></li></ul><br><br> </div>

Company Description Droop Logistics LLC is a dynamic logistics and supply chain solutions company providing reliable, efficient, and innovative transportation services across the UAE and international markets. The organization specializes in air, sea, and land freight, warehousing, and customized logistics solutions tailored to the specific requirements of each client. With a strong customer-first focus and the use of advanced technology, Droop Logistics ensures secure, smooth, and on-time deliveries. A team of experienced professionals works closely with clients to optimize their supply chains for operational excellence and long-term success. Role Description The Sales Executive role at Droop Logistics LLC is a full-time, on-site position based in Dubai. The Sales Executive will identify and pursue new business opportunities, build and maintain relationships with existing clients, and promote the company’s freight, warehousing, and logistics solutions. Daily responsibilities include prospecting and lead generation, preparing and delivering sales presentations and proposals, negotiating contracts and pricing, and coordinating closely with operations and customer service teams to ensure seamless service delivery. The role also involves monitoring market trends, maintaining accurate sales records and reports, and meeting or exceeding agreed sales targets while representing the company professionally in client meetings and industry events. Qualifications Strong sales and business development skills, including prospecting, lead generation, and closing deals. Knowledge of logistics, freight forwarding (air, sea, land), and warehousing services, preferably within the UAE market. Excellent communication, negotiation, and presentation abilities for client-facing interactions. Demonstrated ability to build long-term customer relationships and deliver high levels of client satisfaction. Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities. Experience in B2B / B2C / and E-Commerce sales, ideally in logistics or supply chain, is highly beneficial. Fluency in English; Arabic is an advantage. Willingness to work on-site in Dubai and travel locally for client visits and meetings as required.

<h3>Job Description</h3><h4>Position</h4><p><strong>Customer Service Representative (CSR) – Remote</strong></p><ul><li><strong>Employment Type:</strong> Full-Time</li><li><strong>Work Arrangement:</strong> Remote</li><li><strong>Working Hours:</strong> U.S. Business Hours (flexibility for evenings and weekends based on client needs)</li></ul><h3>About the Role</h3><p>We are seeking a <strong>Customer Service Representative (CSR)</strong> to provide high-volume customer support across phone, email, and live chat. The successful candidate will resolve customer issues efficiently, deliver an exceptional support experience, and maintain professional communication in a fast-paced environment.</p><h3>Key Responsibilities</h3><h4>Customer Interaction &amp; Issue Resolution</h4><ul><li>Handle 50–100 customer support tickets daily using platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud.</li><li>Respond to customer inquiries via phone, email, live chat, and social media channels.</li><li>Resolve customer issues with a focus on First Contact Resolution (FCR).</li><li>Escalate complex issues to Tier 2 or technical support teams when required.</li></ul><h4>Ticket &amp; SLA Management</h4><ul><li>Prioritize support tickets based on urgency and SLA requirements.</li><li>Track and manage open cases to ensure timely resolution.</li><li>Maintain accurate and organized documentation of all customer interactions.</li></ul><h4>Knowledge Base &amp; Process Improvement</h4><ul><li>Update internal knowledge bases and FAQs.</li><li>Create and improve response templates and macros.</li><li>Contribute to reducing repetitive inquiries through improved documentation.</li></ul><h4>Customer Experience &amp; Feedback</h4><ul><li>Deliver professional, empathetic customer support.</li><li>Collect customer feedback through CSAT and NPS surveys.</li><li>Identify recurring issues and report trends.</li><li>Escalate negative customer experiences for prompt resolution.</li></ul><h4>Collaboration</h4><ul><li>Work closely with Product, Engineering, and Operations teams.</li><li>Share customer insights to improve products and customer experience.</li></ul><h4>Compliance &amp; Quality</h4><ul><li>Comply with GDPR, HIPAA (where applicable), and company policies.</li><li>Maintain confidentiality of customer information.</li><li>Adhere to quality standards across all customer interactions.</li></ul><h3>Requirements</h3><h4>Experience</h4><ul><li>1–2+ years of experience in customer service, call center, or technical support roles.</li><li>Experience using at least one of the following platforms:<ul><li>Zendesk</li><li>Freshdesk</li><li>Salesforce Service Cloud</li></ul></li></ul><h4>Skills</h4><ul><li>Strong typing and multitasking skills.</li><li>Excellent written and verbal English communication.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Ability to manage multiple priorities and support tickets simultaneously.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience providing multilingual customer support.</li><li>Experience in SaaS, E-commerce, Healthcare, or Finance industries.</li><li>Experience working in KPI-driven environments.</li><li>Familiarity with chatbots and AI-powered customer support tools.</li></ul><h3>Tools</h3><ul><li>Zendesk</li><li>Freshdesk</li><li>Salesforce Service Cloud</li><li>Email and Live Chat Systems</li><li>Knowledge Base Tools</li><li>Internal Collaboration Platforms</li></ul><h3>Key Performance Indicators (KPIs)</h3><ul><li>First Contact Resolution (FCR)</li><li>Average Handle Time (AHT)</li><li>Customer Satisfaction (CSAT) / Net Promoter Score (NPS)</li><li>SLA Compliance</li><li>Ticket Backlog Management</li></ul><h3>Interview Process</h3><ol><li>Initial Phone Screen</li><li>Video Interview with Pavago Recruiter</li><li>Practical Task (Sample Ticket Handling)</li><li>Client Interview</li><li>Offer &amp; Background Verification</li></ol>