Jobs For Bachelor Holders in UAE
85 Jobs Found
Job Summary / Introduction<br><br>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br><br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br><br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br><br>The incumbent is responsible for adhering to established quality control measures and procedures.<br><br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br><br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br><br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br><br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br><br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br><br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br><br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br><br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.<br><br>Key Responsibilities<br><br> Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards. Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets. Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing. Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners. Responsible to have excellent knowledge related to Settlements swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br><br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.<br><br> Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br><br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.<br><br> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br><br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.<br><br> Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br><br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br><br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br><br> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br><br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.<br><br> Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br><br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br><br>Understanding and active participation in Projects requirements and system upgrades and changes.<br><br> Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially. Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Requirements / Qualifications<br><br> University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure. Ability to achieve business objectives without compromising controls and risk parameters established. Strong execution skills in a multi-tasking mode and follow-up effectively. Self-starter with excellent attitude, communication and interpersonal skills. High level of accuracy & attention to detail and excellent team working skills.<br><br>Preferred / Beneficial<br><br> Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.
Job Summary / Introduction<br><br>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br><br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br><br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br><br>The incumbent is responsible for adhering to established quality control measures and procedures.<br><br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br><br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br><br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br><br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br><br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br><br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br><br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br><br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.<br><br>Key Responsibilities<br><br> Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards. Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets. Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing. Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners. Responsible to have excellent knowledge related to Settlements swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br><br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.<br><br> Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br><br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.<br><br> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br><br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.<br><br> Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br><br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br><br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br><br> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br><br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.<br><br> Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br><br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br><br>Understanding and active participation in Projects requirements and system upgrades and changes.<br><br> Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially. Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Requirements / Qualifications<br><br> University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure. Ability to achieve business objectives without compromising controls and risk parameters established. Strong execution skills in a multi-tasking mode and follow-up effectively. Self-starter with excellent attitude, communication and interpersonal skills. High level of accuracy & attention to detail and excellent team working skills.<br><br>Preferred / Beneficial<br><br> Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>EY Dubai Assurance Financial Accounting Advisory Services Graduate Opportunities - For Nationals </b></p><br> <p><b>Location: Dubai, United Arab Emirates </b></p><br> <p><b>Are you ready to shape the future with confidence? </b></p><br> <p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. </p><br> <p><b>The opportunity: your next adventure awaits </b></p><br> <p>You will be working with one of the most trusted, respected and influential teams in the industry. Global Assurance’s purpose is to inspire confidence and shape your future with confidence. We do so by protecting and serving the public interest, promoting transparency, supporting investor confidence and economic growth and nurturing talent to provide future business leaders for the global marketplace. </p><br> <p>The opportunity is specifically in the Financial Accounting Advisory Services (FAAS) sub-service line under Assurance. Our FAAS practice supports our clients in determining, monitoring and disclosing the financial and non-financial insights to their stakeholders. With approximately 6,000 professionals in 25 regions, our multidisciplinary teams work with clients on projects such as managing accounting and reporting challenges, transaction accounting, Risk, Technology, corporate governance, corporate treasury services and Business Development and Marketing. Click here to learn more about our Assurance service line. </p><br> <p>If you are a university graduate, the EY Graduate Program could be the opportunity for you. You will be part of a team working with interesting clients, and we'll help you to enhance your strengths and acquire new skills for your career. </p><br> <p><b>What we look for: </b></p><br> <ul> <li><b>You have an agile, growth-oriented mindset.</b> What you know matters, but the right mindset is just as important. We’re looking for innovative individuals who can work in an agile way and keep pace with a rapidly changing world.</li> <li><b>You are curious and purpose driven. </b>We seek individuals who see opportunities instead of challenges and ask better questions to find better answers.</li> <li><b>You are inclusive. </b>We value individuals who embrace diverse perspectives, appreciate differences, and work inclusively to build safety and trust.</li> </ul> <p><b>Qualifications: </b></p><br> <ul> <li>Bachelor’s or master’s degree in accounting or finance, IT, Computer Science or any related filed completed within the past 18 months.</li> <li>To comply with the legal requirements, only UAE Nationals will be considered</li> </ul> <p><b>What’s in it for you: </b></p><br> <ul> <li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li> <li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds.</li> <li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li> <li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li> </ul> <p><b>What you can expect: </b></p><br> <p><b>Step 1: Apply </b></p><br> <p>Please complete the online application and answer all the questions. </p><br> <p><b>Step 2: Online Assessments </b></p><br> <p>If selected, you will receive an invitation to complete the EY online assessments. </p><br> <p><b>Step 3: Interview </b></p><br> <p>Upon passing the assessments, you will receive an invitation for an initial interview. </p><br> <p><b>Step 4: Attend </b></p><br> <p>If shortlisted, you may be invited to attend a recruitment day or a technical interview. </p><br> <p><b>Step 5: Receive </b></p><br> <p>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for. </p><br> <p><b>Are you ready to shape your future with confidence? Apply today. </b></p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. </p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>
Job Summary / Introduction<br><br>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br><br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br><br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br><br>The incumbent is responsible for adhering to established quality control measures and procedures.<br><br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br><br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br><br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br><br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br><br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br><br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br><br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br><br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.<br><br>Key Responsibilities<br><br> Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards. Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets. Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice. Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing. Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners. Responsible to have excellent knowledge related to Settlements swift messages and usages of the same. Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals. Articulates information clearly and presents information effectively and confidently when working with others. Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas. Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br><br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.<br><br> Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br><br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.<br><br> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient. SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br><br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.<br><br> Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br><br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br><br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.<br><br> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br><br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.<br><br> Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br><br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br><br>Understanding and active participation in Projects requirements and system upgrades and changes.<br><br> Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially. Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br><br>Requirements / Qualifications<br><br> University Graduate / bachelor’s degree (or 5 years related work experience). 5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions. Solid understanding of security services and operations and accounting activity related to security services. Ability to work under pressure, to priorities and to manage several tasks at the same time. Team oriented and ability to work under pressure. Ability to achieve business objectives without compromising controls and risk parameters established. Strong execution skills in a multi-tasking mode and follow-up effectively. Self-starter with excellent attitude, communication and interpersonal skills. High level of accuracy & attention to detail and excellent team working skills.<br><br>Preferred / Beneficial<br><br> Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Key Responsibilities</b> <br></span><p><span><strong><span>Strategy</span></strong></span><br><span>• Supporting the Senior/Associate Director for Revenue generation and business development </span><br><span>• Drive the Digital Agenda</span></p><br><br>
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<p><span><strong><span>Business</span></strong></span></p><br><br>
<p><span><strong><span>Acquisition & Sales Management</span></strong></span><br><span>• Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to </span><span>Senior/Associate Director</span><br><span>• Update & maintain all MIS (Calls, Prospects, Attritions etc.)</span><br><span>• Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br>
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<p><span><strong><span>Customer Relationship Building</span></strong></span><br><span>• Build and deepen relationships with existing Priority Customers </span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in </span><span>other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br> <br><p><span><strong><span>Processes</span></strong></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br>
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<p><span><strong><span>People & Talent </span></strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work </span><span>in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably</span><br><span> skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance</span><span> against those responsibilities and objectives.</span></p><br><br> <br><p><span><strong><span>Risk Management</span></strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the </span><span>supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the </span><span>same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br>
<p><br><span><strong><span>Governance </span></strong></span></p><br><br>
<p><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br> <br><p><span><strong><span>Regulatory & Business Conduct </span></strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across </span><br><span> Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, </span><span>regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence </span><span>to group code of conduct.</span></p><br><br>
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<p><span><strong><span>Key stakeholders</span></strong></span><br><span><strong><span>Internal:</span></strong></span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span></p><br><br>
<p><br><span><strong><span>External:</span></strong></span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<br>
<p><span><strong><span>Other Responsibilities</span></strong></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in relationship management.</span><br><span>• Experience in handling all Banking Customer Services & Investment Products.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Proficiency in Computers.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• Good knowledge of banking practises and regulations.</span><br><span>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>At EY, we’re all in to shape your future with confidence.</p><br> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p><br> <p>Join EY and help to build a better working world.</p><br> <p><b>Are you ready to shape the future with confidence?</b></p><br> <p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.</p><br> <p><b>The opportunity: your next adventure awaits</b></p><br> <p>You will be working with one of the most trusted, respected and influential teams in the industry. Global Assurance’s purpose is to inspire confidence and shape your future with confidence.</p><br> <p>The opportunity is specifically in the Forensic sub-service line under Assurance. Forensic services help organizations tackle complex issues such as commercial disputes, fraud, bribery, corruption, accounting irregularities, and anti-money laundering. By utilizing advanced technology and data analytics and other tools, EY enhances investigative procedures and monitors exposure while protecting organizations.</p><br> <p>If you are a university graduate, the EY Graduate Program could be the opportunity for you. You will be part of a team working with interesting clients, and we'll help you to enhance your strengths and acquire new skills for your career.</p><br> <p><b>What we look for:</b></p><br> <ul><li><b>You have an agile, growth-oriented mindset. </b>What you know matters, but the right mindset is just as important.</li><li><b>You are curious and purpose driven. </b>We seek individuals who see opportunities instead of challenges and ask better questions to find better answers.</li><li><b>You are inclusive. </b>We value individuals who embrace diverse perspectives, appreciate differences, and work inclusively to build safety and trust.</li></ul> <p><b>Qualifications:</b></p><br> <ul><li>Bachelor’s or master’s degree in accounting or finance, or any related filed completed within the past 18 months.</li><li>To comply with the legal requirements, Nationals will be considered</li><li>Ability to assist clients with assessing, remediating, designing, and implementing integrity and governance frameworks.</li><li>Someone to work with relevant stakeholders and regulatory bodies to assess, prevent, detect, and respond to these risks faced by organizations.</li><li>Skilled clients in conducting compliance risk assessments across their organization by including benchmarking where possible.</li></ul> <p><b>What’s in it for you:</b></p><br> <ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds.</li><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul> <p><b>What you can expect:</b></p><br> <p><b>Step 1: Apply</b></p><br> <p>Please complete the online application and answer all the questions.</p><br> <p><b>Step 2: Online Assessments</b></p><br> <p>If selected, you will receive an invitation to complete the EY online assessments.</p><br> <p><b>Step 3: Interview</b></p><br> <p>Upon passing the assessments, you will receive an invitation for an initial interview.</p><br> <p><b>Step 4: Attend</b></p><br> <p>If shortlisted, you may be invited to attend a recruitment day or a technical interview.</p><br> <p><b>Step 5: Receive</b></p><br> <p>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for.</p><br> <p><b>Are you ready to shape your future with confidence? Apply today.</b></p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br> <p><b>EY | Building a better working world</b></p><br> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><br> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><br> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals</span><br><span>• Drive the Digital Agenda</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>Acquisition & Sales Management</span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.</span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.</span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Customer Relationship Building</strong></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<p><span><strong>Processes</strong></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span><br><br><span><strong>People & Talent </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span><br><br><span><strong>Governance </strong></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span><br><br><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><span>External</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p>• Manage Conduct <br>• Manage Risk<br>• Manage People<br>• Spot Opportunities<br>• Solve Problems<br>• Take the Lead<br>• Build Resilience</p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Key Responsibilities</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• Strategies for Revenue generation and business development </span><br><span>• Business objectives and goals </span><br><span>• Drive the Digital Agenda </span></p><br><br>
<p><strong><span>Business</span></strong><br><span><strong><span>Acquisition & Sales Management</span></strong></span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process. </span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <br><p><span><strong><span>Customer Relationship Building</span></strong></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High-Net-Worth customers of the Bank</span></p><br><br>
<p><strong><span>Processes</span></strong><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br> <br><p><strong><span>People & Talent</span></strong><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><br><strong><span>Risk Management</span></strong><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span><br></p><br><br>
<p><strong><span>Governance</span></strong><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br> <br><p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br>
<p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal:</span></strong><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><strong><span>External:</span></strong><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><strong><span>Other Responsibilities</span></strong><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals</span><br><span>• Drive the Digital Agenda</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>Acquisition & Sales Management</span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.</span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.</span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Customer Relationship Building</strong></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<p><span><strong>Processes</strong></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span><br><br><span><strong>People & Talent </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span><br><br><span><strong>Governance </strong></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span><br><br><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><span>External</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p>You'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.</p><br><br><b>About Wealth and Retail Banking</b> <br><p>We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</p><br><br>
<p>We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</p><br><br>
<p>We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.</p><br><br>
<p>We have a unique opportunity which will focus on transferring skills to be able to become a specialist within Wealth and Retail Banking as either a Client Manager or as an Assistant Relationship Manager. If this sounds like an opportunity you would be keen to explore, take a look at the skill sets below and apply if you feel they are relevant.</p><br><br><b>The Skills we are looking for</b> <br><ul>
<li>Wealth & Retail Banking Business Acumen</li>
<li>Client Experience, Behaviors and Preferences</li>
<li>Sales</li>
<li>Regulatory Environment – Financial Services</li>
<li>Reputational Risk</li>
<li>Accuracy and Attention to Details</li>
<li>Communication</li>
<li>Problem Solving</li>
<li>Self Management</li>
</ul><br><b>Qualifications</b> <br><p>• University Graduate.<br>• Relevant experience in relationship management.<br>• Experience in handling all Banking Customer Services & Investment Products.<br>• Strong communication and negotiation skills with the ability to influence outcomes.<br>• Networking ability to manage interdepartmental deliverables.<br>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.<br>• Proficiency in Computers.<br>• Adapting to multi-cultural environment.<br>• Good knowledge of banking practises and regulations.<br>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p>You'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.</p><br><br><b>About Wealth and Retail Banking</b> <br><p>We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</p><br><br>
<p>We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</p><br><br>
<p>We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.</p><br><br>
<p>We have a unique opportunity which will focus on transferring skills to be able to become a specialist within Wealth and Retail Banking as either a Client Manager or as an Assistant Relationship Manager. If this sounds like an opportunity you would be keen to explore, take a look at the skill sets below and apply if you feel they are relevant.</p><br><br><b>The Skills we are looking for</b> <br><ul>
<li>Wealth & Retail Banking Business Acumen</li>
<li>Client Experience, Behaviors and Preferences</li>
<li>Sales</li>
<li>Regulatory Environment – Financial Services</li>
<li>Reputational Risk</li>
<li>Accuracy and Attention to Details</li>
<li>Communication</li>
<li>Problem Solving</li>
<li>Self Management</li>
</ul><br><b>Qualifications</b> <br><p>• University Graduate.<br>• Relevant experience in relationship management.<br>• Experience in handling all Banking Customer Services & Investment Products.<br>• Strong communication and negotiation skills with the ability to influence outcomes.<br>• Networking ability to manage interdepartmental deliverables.<br>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.<br>• Proficiency in Computers.<br>• Adapting to multi-cultural environment.<br>• Good knowledge of banking practises and regulations.<br>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br>The incumbent is responsible for adhering to established quality control measures and procedures.<br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.</p><br><p><strong> KEY RESPONSIBILITIES</strong></p><br><ul><li>Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.</li><li>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.</li><li>Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice.</li><li>Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing.</li><li>Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners.</li><li>Responsible to have excellent knowledge related to Settlements swift messages and usages of the same.</li><li>Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.</li><li>Articulates information clearly and presents information effectively and confidently when working with others.</li><li>Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.</li><li>Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.</li><li>Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.</li><li> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient.</li><li>SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.</li><li>Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br>Understanding and active participation in Projects requirements and system upgrades and changes.</li><li>Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially.</li><li>Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.</li></ul><p><strong> REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li>University Graduate / bachelor’s degree (or 5 years related work experience).</li><li>5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions.</li><li>Solid understanding of security services and operations and accounting activity related to security services.</li><li>Ability to work under pressure, to priorities and to manage several tasks at the same time.</li><li>Team oriented and ability to work under pressure.</li><li>Ability to achieve business objectives without compromising controls and risk parameters established.</li><li>Strong execution skills in a multi-tasking mode and follow-up effectively.</li><li>Self-starter with excellent attitude, communication and interpersonal skills.</li><li>High level of accuracy & attention to detail and excellent team working skills.<br><strong>Preferred / Beneficial</strong></li><li>Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>Responsible for daily monitoring and processing of Settlement processes covering Domestic and Regional and International Market for equities, mutual funds, fixed income, hedge fund, structured funds, ETF, Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.<br>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.<br>Communicate with many entities Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to settlement process, support Due Diligence visits linking to Settlement process.<br>The incumbent is responsible for adhering to established quality control measures and procedures.<br>Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.<br>Handle the cash managements for the client to facilitate the smooth settlements across all markets.<br>Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful settlement processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.<br>Current offering of Department: Position Management, Security/Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, FX Management, Cash Management, Project Support, Proxy Services, Tax Reclaims, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management, and other services.<br>Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.<br>Active participation in implementation of Settlement processing related to new clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.<br>Cope with market changes and subsequent upgradation of internal processes and to identify any potential risk and to create the appropriate controls.<br>Responsible to coordinate and work with various internal departments and external entitles and concerned persons as an integral part related to participation in Projects in order to Re-engineer the process for excellence client delivery and reduce manual activities.<br>Responsible for the end-to-end Settlements processing in accordance with regulatory and compliance requirements, with an increased focus on accurate and timely execution to enhance the client experience.</p><br><p><strong> KEY RESPONSIBILITIES</strong></p><br><ul><li>Responsible for daily monitoring and processing of Settlement processes covering Domestic, Regional and International Markets for products like equities mutual funds, fixed income, hedge fund, structured funds, ETF Local and International Securities Lending and Borrowing, Local Market Short Selling and ensuring highest quality of client service delivery as per international standards.</li><li>Responsible for handling extremely complex settlement transaction across Local, Regional, International Markets. Processing responsibilities include the receipt of client, market / sub custodian instructions. Validating the correctness of all instructions. Ensuring the matching and settlement of instructions in timely manner across all markets.</li><li>Ensure to track and respond to internal and external clients' queries by providing clear detailed Settlement information in line with the relevant market rules and regulations and Settlement best practice.</li><li>Responsible for communicating with various stakeholders like Markets, Sub Custodians, Agents, Companies, Depositories, Brokers, Issuers to ensure smooth accurate timely Settlement processing.</li><li>Ensure that all trade related statuses reports/Instructions are communicated to all stake holders in timely manners.</li><li>Responsible to have excellent knowledge related to Settlements swift messages and usages of the same.</li><li>Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.</li><li>Articulates information clearly and presents information effectively and confidently when working with others.</li><li>Convince others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.</li><li>Participation in section related projects, system changes and upgrades and new client’s requirements and implementation of sub custodian / client SLA<br>Review processes and suggest and implement changes to enhance client satisfaction and reduce manual intervention and reduce overall cost.</li><li>Cash / FX Settlement: Review and validate all transactions inputted by the officer / another specialist. Escalate all mismatches to VP. Validate all data entered into the system and forward to VP for review. On settlement date of transaction ensure transaction settled and all appropriate accounting entries executed. Escalate any settlement issues / discrepancies to VP Validate and Sign any vouchers that need to be passed for FX / Cash execution for review by the VP<br>Position / Cash Management: Review clients’ positions and holdings daily and reconcile positions with sub-custodians and market to ensure there are no discrepancies. Escalate any discrepancies to VP.</li><li> Daily review of client’s cash positions to ensure all clients have appropriate funding and escalating to VP and Middle Office any potential over drafts or if client is at risk of being insufficient.</li><li>SWIFTS: Validate swift instructions inputted by officer / another specialist into the system for VP to Authorize. Second Level of SWIFT generation process<br>Reconciliation: Second level of reconciliation ensuring all appropriate checks are done to ensure there are no discrepancies and escalating any issues to the VP.</li><li>Ad Hoc Requests: Supporting the VP as required for business-as-usual matters and projects and initiatives<br>Risk Indicators: Responsible to ensure controls and procedures are being adhered to by the section. Monitor all KPIs, KRIs, Capacity Planning. Submit any incidents and issues to VP for review. Monitoring transactions to ensure they are being processed according to Compliance / Audit standards (requirements)<br>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank<br>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards<br>Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to corporate actions<br>Understanding and active participation in Projects requirements and system upgrades and changes.</li><li>Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Corporate Action, Tax Reclaims). Volumes are significant, and as this is a new an up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially.</li><li>Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.</li></ul><p><strong> REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li>University Graduate / bachelor’s degree (or 5 years related work experience).</li><li>5 + years related experience in security services and / or back-office operations e.g. managing securities settlements/ corporate actions.</li><li>Solid understanding of security services and operations and accounting activity related to security services.</li><li>Ability to work under pressure, to priorities and to manage several tasks at the same time.</li><li>Team oriented and ability to work under pressure.</li><li>Ability to achieve business objectives without compromising controls and risk parameters established.</li><li>Strong execution skills in a multi-tasking mode and follow-up effectively.</li><li>Self-starter with excellent attitude, communication and interpersonal skills.</li><li>High level of accuracy & attention to detail and excellent team working skills.<br><strong>Preferred / Beneficial</strong></li><li>Specific experience in Securities related functions e.g. Settlement, Client Services, Corporate Actions, Data Maintenance & Billing or Custody Account Opening will be an added advantage.</li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><strong><span>Strategy</span></strong></p><br><br>
<p><span>• Strategies for Revenue generation and business development </span><br><span>• Business objectives and goals </span><br><span>• Drive the Digital Agenda </span></p><br><br>
<p><strong><span>Business</span></strong></p><br><br>
<p><strong><span>Acquisition & Sales Management</span></strong><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process. </span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Customer Relationship Building</span></strong><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High-Net-Worth customers of the Bank</span></p><br><br>
<p><strong><span>Processes</span></strong><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span><br><strong><span>People & Talent </span></strong><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br> <br><p><strong><span>Risk Management</span></strong><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br>
<p><span><strong>Governance</strong> </span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><strong><span>Key stakeholders</span></strong></span><br><span><strong><span>Internal:</span></strong></span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><span><strong><span>External:</span></strong></span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><span><strong><span>Other Responsibilities</span></strong></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br>
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<h2 class="h5">Job description</h2>
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<p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Sales<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br><p>Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.</p><br><br><br><p>Salesforce is expanding its footprint in the Middle East!<br>We are looking for a number of Commercial Account Executive to join our rapidly growing Sales team in the UAE.</p><br><br><br><p>The position that has become available is for an<b>Account Executive</b>in our<b>Core Business Unit</b>, helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.</p><br><br><br><p>This position will act as the lead Account Executive for the set of Accounts or Prospects in the UAE, working with a virtual team of Cloud Specialists, Solution Experts and Supporting colleagues, helping to set the vision and strategy to grow the revenue associated with the set of accounts on an annual basis.</p><br><br><br><p>In addition, with technology ever changing, the ability to show considerable experience in being a thought leader in the field of Artificial Intelligence would be advantageous, as Salesforce takes first mover advantage in this highly competitive marketplace.</p><br><br><br><p>This is an exciting time to be part of the Salesforce ecosystem, with its five core values: Trust, Customer Success, Innovation, Equality and Sustainability,</p><br><br><br><p>Salesforce aims to be a force for good too. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2024 — 16 years in a row.</p><br><br><p>We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.</p><br><br><br><p><b>About the Role</b></p><br><br><p>To work in our General Business Sales team focussed on Salesforce’s existing and prospective clients in the UAE.</p><br><br><p><br>As Salesforce continues to accelerate its presence in region, this position will involve managing both existing customers and building new relationships with prospective clients.</p><br><br><p><br>This position sits in the Core Sales team at Salesforce therefore, the ideal candidate would have proven credibility at managing large, virtual teams in support of the Vision and Strategy that they would create for their accounts.</p><br><br><br><ul><li><p>The successful candidate will act and lead as an experienced AE in this regional Business Unit.</p><br><br></li><li><p>Increase revenue spend across a set of new and existing customers while building the Salesforce presence in the local market.</p><br><br></li><li><p>The role would be known as a Core Role as the selected candidate would own the Vision, Strategy and Stakeholder Management in each account, primarily responsible for Salesforce Core AI products, such as Sales CRM but also working with Sales Account Executives responsible for other Salesforce Cloud Solutions to ultimately drive towards one growth target.<br> </p><br><br></li></ul><p><b>Preferred Qualifications </b></p><br><br><ul><li><p>University Graduate Calibre</p><br><br></li><li><p>At least 6 years of successful, referenceable Sales Experience, preferably in Software Sales</p><br><br></li><li><p>Knowledge and contacts within the UAE market would be a competitive advantage</p><br><br></li><li><p>Fluent in Arabic</p><br><br></li></ul><br><p>This is a mix of a New Business and an Existing Business Role rather than one of solely managing existing accounts. The preferred candidate will have a proven track record in creating sales through excellent business development skills, territory planning, pipeline generation and the closing of significant Cloud software opportunities.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Drive sales in assigned territory for new market</p><br><br></li><li><p>Introduce Salesforce offerings to new customers within assigned territory</p><br><br></li><li><p>Communicate Salesforce value proposition to close sales</p><br><br></li><li><p>May be responsible for additional responsibilities due to resource constraints</p><br><br></li></ul><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><ul>
<li><span>To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model.</span></li>
<li><span>The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions.</span></li>
<li><span>The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority Banking customers remain actively engaged, serviced and retained through regular relationship reviews and proactive outreach.</span></li>
<li><span>The Assistant Relationship Manager (Virtual) acts as the primary virtual point of contact for assigned customers and is responsible for maintaining high levels of customer activity, relationship penetration, service excellence and sales productivity while adhering to all regulatory, compliance and conduct requirements.</span></li>
<li><span>The role forms a critical part of the ARM Channel operating model and serves as a key enabler for customer servicing, acquisition, retention, portfolio growth and Priority Banking qualification across the Premium and Priority customer segments.</span></li>
<li><span>This role forms part of the UAE National Talent Development pathway within Priority Banking and provides a structured progression route to Assistant Relationship Manager, Associate Relationship Manager and Senior Associate Relationship Manager positions within the ARM Channel.</span></li>
</ul><br><b>Key Responsibilities</b> <br><p><span><strong><u><span>Strategy</span></u></strong></span></p><br><br>
<ul>
<li><span>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director.</span></li>
<li><span>Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director.</span></li>
<li><span>Update & maintain all MIS (Calls, Prospects, Attritions etc.).</span></li>
<li><span>Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span></li>
<li><span>Activation of dormant accounts.</span></li>
<li><span>Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications.</span></li>
<li><span>Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan.</span></li>
<li><span>Identify customer needs and opportunities through regular customer engagement and financial conversations</span></li>
</ul><br> <br><ul>
<li><span>Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions.</span></li>
<li><span>Support acquisition and retention activities through virtual engagement channels.</span></li>
<li><span>Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking.</span></li>
<li><span>Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement.</span></li>
<li><span>Execute daily calling activities to drive customer servicing, relationship deepening and business generation.</span></li>
</ul><br> <br><p><span><strong><u><span>Business</span></u></strong></span></p><br><br>
<p><strong><span>Acquisition & Sales Management</span></strong></p><br><br>
<ul>
<li><span>Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director.</span></li>
<li><span>Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director.</span></li>
<li><span>Update & maintain all MIS (Calls, Prospects, Attritions etc.).</span></li>
<li><span>Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span></li>
<li><span>Activation of dormant accounts.</span></li>
<li><span>Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications.</span></li>
</ul><br> <br><ul>
<li><span>Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan.</span></li>
<li><span>Identify customer needs and opportunities through regular customer engagement and financial conversations.</span></li>
<li><span>Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions.</span></li>
<li><span>Support acquisition and retention activities through virtual engagement channels.</span></li>
<li><span>Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking.</span></li>
<li><span>Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement.</span></li>
<li><span>Execute daily calling activities to drive customer servicing, relationship deepening and business generation.</span></li>
</ul><br> <br><p><span><strong><u><span>Customer Relationship Building</span></u></strong></span></p><br><br>
<ul>
<li><span>Build and deepen relationships with existing Priority Customers.</span></li>
<li><span>Build and deepen relationships with Premium Banking customers to support future Priority qualification.</span></li>
<li><span>Effectively meeting customer expectations and handling/reduction of customer complaints.</span></li>
<li><span>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span></li>
<li><span>Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span></li>
<li><span>Serve as the one-point contact to the High-Net-Worth customers of the Bank.</span></li>
<li><span>Conduct regular customer reviews through telephone, video and digital engagement channels.</span></li>
<li><span>Develop long-term customer relationships through consistent and proactive engagement.</span></li>
<li><span>Support customer retention and relationship growth across both Premium and Priority Banking portfolios.</span></li>
<li><span>Ensure customers receive timely servicing and relevant financial solutions aligned to their needs and objectives.</span></li>
</ul><br> <br><p><span><strong><u><span>Processes</span></u></strong></span></p><br><br>
<ul>
<li><span>Ensure compliance of laid down process and procedures.</span></li>
<li><span>Facilitate and Implement work process improvements.</span></li>
<li><span>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></li>
<li><span>Ensure all customer interactions are accurately documented within approved Bank systems.</span></li>
<li><span>Maintain quality customer engagement standards across all virtual communication channels.</span></li>
<li><span>Execute customer contact activities in line with the Contact Management Plan and applicable service standards.</span></li>
</ul><br> <br><p><span><strong><u><span>People & Talent</span></u></strong></span></p><br><br>
<ul>
<li><span>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span></li>
<li><span>Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span></li>
<li><span>Employ, engage and retain high quality people, with succession planning for critical roles.</span></li>
<li><span>Responsibly delegate work to staff, providing coaching and support where required.</span></li>
<li><span>Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></li>
<li><span>Participate actively in learning, certification and development programmes.</span></li>
<li><span>Support the development of UAE National talent and contribute positively to the ARM talent pipeline.</span></li>
</ul><br> <br><p><span><strong><u><span>Risk Management</span></u></strong></span></p><br><br>
<ul>
<li><span>Ensure KYC/AML updates, proper zero error documentation.</span></li>
<li><span>Updating the C-Manager, adhering to the Contact Management Plan.</span></li>
<li><span>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span></li>
<li><span>Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.</span></li>
<li><span>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span></li>
<li><span>Read, understand and comply with all provisions of the Group Code of Conduct.</span></li>
<li><span>Ensure all virtual customer interactions are conducted in accordance with approved sales processes, regulatory requirements and customer suitability standards.</span></li>
<li><span>Maintain accurate records of customer conversations, recommendations and engagement activities.</span></li>
</ul><br> <br><p><span><strong><u><span>Governance </span></u></strong></span></p><br><br>
<ul>
<li><span>To be able to detect any suspicious transactions, Money laundering, forgeries etc.</span></li>
<li><span>Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.</span></li>
<li><span>Ensure all GPS standards are followed and adhered.</span></li>
<li><span>Ensure all customer engagement activities conducted through telephone and digital channels comply with internal governance standards and regulatory requirements.</span></li>
</ul><br> <br><p><span><strong><u><span>Regulatory & Business Conduct</span></u></strong></span></p><br><br>
<ul>
<li><span>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</span></li>
<li><span>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span></li>
<li><span>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></li>
<li><span>Good knowledge of group policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span></li>
<li><span>Ensure fair customer outcomes through all customer interactions and recommendations.</span></li>
<li><span>Adhere to customer suitability, sales quality and conduct requirements during all virtual engagements.</span></li>
</ul><br> <br><p><span><strong><u><span>Key stakeholders</span></u></strong></span></p><br><br>
<p><span><strong><span>Internal:</span></strong></span></p><br><br>
<ul>
<li><span>Product Manager – Priority Banking – for Launch and implementation of product campaigns.</span></li>
<li><span>Customer Service Manager – WM – for Product services to the customers.</span></li>
<li><span>Unit Heads – Treasury – Implementation of sales strategies.</span></li>
<li><span>Branch Managers – Implementation of sales strategies.</span></li>
<li><span>Marketing Manager – WM – Coordinate marketing and research activities.</span></li>
<li><span>Country Money Laundering Prevention Officer.</span></li>
<li><span>Assistant Relationship Managers.</span></li>
<li><span>Associate Relationship Managers.</span></li>
<li><span>Senior Associate Relationship Managers.</span></li>
<li><span>Team Leaders.</span></li>
<li><span>Priority Banking and Wealth Management teams.</span></li>
</ul>
<p><span><strong><span>External:</span></strong></span></p><br><br>
<ul>
<li><span>Existing and Prospective Customers – for Acquisition and retention of business.</span></li>
<li><span>Premium Banking Customers.</span></li>
<li><span>Priority Banking Customers.</span></li>
</ul><br> <br><p><span><strong><u><span>Other Responsibilities</span></u></strong></span></p><br><br>
<ul>
<li><span>Ability to maintain a highly decent professional environment within the Priority Centre.</span></li>
<li><span>Educate Clients on using of other delivery channels.</span></li>
<li><span>Conduct structured outbound customer engagement activities on a daily basis.</span></li>
<li><span>Support customer servicing, acquisition, retention and portfolio growth through virtual engagement.</span></li>
<li><span>Support qualification of Premium Banking customers into Priority Banking.</span></li>
<li><span>Drive customer activity, relationship deepening and customer satisfaction through proactive customer contact.</span></li>
<li><span>Act as an ambassador of the Priority Banking proposition through every customer interaction.</span></li>
</ul><br><b>Skills and Experience</b> <br><ul>
<li><span>Manage Conduct </span></li>
<li><span>Manage Risk</span></li>
<li><span>Manage People</span></li>
<li><span>Spot Opportunities</span></li>
<li><span>Solve Problems</span></li>
<li><span>Take the Lead</span></li>
<li><span>Build Resilience</span></li>
</ul><br><b>Qualifications</b> <br><ul>
<li><span>University Graduate.</span></li>
<li><span>Relevant experience in relationship management, virtual relationship management, wealth management, contact centre banking, customer engagement or financial services.</span></li>
<li><span>Experience in handling all Banking Customer Services & Investment Products.</span></li>
<li><span>Strong communication and negotiation skills with the ability to influence outcomes.</span></li>
<li><span>Excellent telephone-based relationship management and customer engagement skills.</span></li>
<li><span>Networking ability to manage interdepartmental deliverables.</span></li>
<li><span>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span></li>
<li><span>Proficiency in Computers.</span></li>
<li><span>Proficiency in CRM, customer engagement and digital communication platforms.</span></li>
<li><span>Adapting to multi-cultural environment.</span></li>
<li><span>Good knowledge of banking practises and regulations.</span></li>
<li><span>Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></li>
<li><span>Strong understanding of Premium and Priority Banking customer propositions.</span></li>
<li><span>UAE National preferred.</span></li>
<li><span>Arabic language capability preferred.</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda </span></p><br><br>
<p><strong><span>Business</span></strong></p><br><br>
<p><strong><span>Acquisition & Sales Management</span></strong><br><span>• Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director</span><br><span>• Update & maintain all MIS (Calls, Prospects, Attritions etc.)</span><br><span>• Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br>
<p><strong><span>Customer Relationship Building</span></strong><br><span>• Build and deepen relationships with existing Priority Customers </span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Processes</span></strong><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.<br></span><span><strong>People & Talent</strong> </span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><strong><span>Risk Management</span></strong><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><strong><span>Governance </span></strong></p><br><br>
<p><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span></p><br><br>
<p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal:</span></strong><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><strong><span>External:</span></strong><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><strong><span>Other Responsibilities</span></strong><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. <br>• Educate Clients on using of other delivery channels.</span><br></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in relationship management.</span><br><span>• Experience in handling all Banking Customer Services & Investment Products.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Proficiency in Computers.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• Good knowledge of banking practises and regulations.</span><br><span>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></p><br><br><b>About Standard Chartered</b> <br><p><span>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</span></p><br><br>
<p><span>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</span></p><br><br>
<p><span>Together we:</span></p><br><br>
<ul>
<li><span><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</span></li>
<li><span><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</span></li>
<li><span><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</span></li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Key Responsibilities</b> <br></span><p><span><strong>Strategy</strong></span><br><span>• Strategies for Revenue generation and business development</span><br><span>• Business objectives and goals </span><br><span>• Drive the Digital Agenda</span></p><br><br>
<br>
<p><span><strong>Acquisition & Sales Management</strong></span><br><span>• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</span><br><span>• Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</span><br><span>• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process. </span><br><span>• Achieve the budgeted cross sell targets, consistency and penetration.</span><br><span>• Aggressive Sales call plans to acquire large prospective customers through referrals.</span><br><span>• Ensure coverage of customer base in accordance with the approved contact plans.</span><br><span>• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</span><br><span>• Maintain and update customer information on C Manager. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br> <br><p><span><span><strong>Customer Relationship Building</strong></span></span><br><span>• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Manage the portfolio to de-risk against attrition and achieve stability of book.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br>
<br>
<p><span><span><strong>Processes</strong></span></span><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.</span></p><br><br> <br><p><span><strong><span>People & Talent</span> </strong></span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably</span><br><span> skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><br><span><span><strong>Risk Management</strong></span></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><span><span><strong>Governance </strong></span></span><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><br><span><span><strong>Regulatory & Business Conduct</strong> </span></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across </span><br><span> Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br> <br><p><span><span><strong>Key stakeholders</strong></span></span><br><span><span><strong>Internal:</strong></span></span><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span></p><br><br>
<p><br><span><span><strong>External</strong></span>:</span><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<br>
<p><span><span><strong>Other Responsibilities</strong></span></span><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. </span><br><span>• Educate Clients on using of other delivery channels.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><br><span>• University Graduate.</span><br><span>• Relevant experience in sales and relationship management.</span><br><span>• Experience in handling all Banking & Investment Products.</span><br><span>• Demonstrated ability in sales planning.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Computer literacy at the user level.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• In-depth knowledge of capital markets and financial planning. </span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
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About the Role We are looking for energetic and curious Market Research Assistants who want to kickstart their careers. This role is perfect for high school graduates who enjoy being on the move, meeting new people, and learning how the retail world works. We are willing to meet and interview University graduates as well.<br>In this role, you will be out in the market, visiting stores, checking product displays, and collecting information that helps improve how families across the UAE find the products they need. Your research will play an important role in shaping how our products are presented, paving the way for more effective, consumer-friendly brands and branding strategies. This is your chance to start building valuable skills, gain real-world experience, and be part of a team that makes an impact.<br>Key Responsibilities:Visit supermarkets and stores in your emirate to check product displays. Take photos and complete simple checklists using our Shelvz mobile app. Record details such as product availability, placement, visibility, pricing, and competitor activity. Spot trends and share your discoveries with the team. Help prepare short reports and presentations based on your findings. Provide feedback that helps improve the shopping experience in your community.<br>Qualifications/Experience:High School diploma or higher.0–2 years of work experience (fresh graduates welcome). Attention to detail and accuracy. Basic computer knowledge (Excel and Power Point are a plus). Good communication and teamwork skills. Ability to travel within your emirate for store visits. Valid UAE driving license (preferred).<br>Why This Role is Exciting A great first step into a long-term career in market research and business operations. Gain real-world experience in how products reach customers. Your insights will influence future branding and product strategies, helping to create stronger, more consumer-friendly brands. Be part of a supportive team with full training and mentorship provided. Build valuable skills to strengthen your CV and future career opportunities.
Mehnaty Graduate Analyst is an Emirati Program for a duration of 12 months designed to develop and nurture UAE national talent, preparing fresh Emirati university graduates for future roles in banking.<br><br>Are you ready to bring your knowledge from the classroom to the boardroom? Citi wants to help you get there! Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of “if”, but “when”.<br><br>We want to hear from you if...<br><br>Have already graduated between 2024 – 2026. Obtained or on course to achieve a 2:1 as per UK education system or GPA 3 or equivalent and above. Keen interest in a career in financial services.<br><br>Who We Think Will Be a Great Fit...<br><br>We’re looking for motivated individuals, who are eager to start their careers at a global organization, tend to think globally, and have an innovative outlook on business. We know that anyone, not just those with business degrees can have a knack for business, so we’re open to all disciplines and candidates with diverse work experience. We value diversity and so do you. We’ll also be looking for the following:<br><br>Excellent interpersonal skills to deal internally and externally with clients. Strong analytical and Presentation skills Desire to develop a deep understanding of the financial industry Intellectual curiosity and proactive approach to searching for new and creative ideas Articulate, strong communication, planning, and organisational skills You also have a strong desire to learn, are proactive, building rapport and relationships in team environments. Unquestioned commitment to integrity ethical decision-making <br><br>We review applications on a rolling basis and therefore encourage you to apply as soon as possible.<br><br>------------------------------------------------------<br><br>Job Family Group: <br><br>Management Development Programs<br><br>------------------------------------------------------<br><br>Job Family:<br><br>Graduate<br><br>------------------------------------------------------<br><br>Time Type:<br><br>Full time<br><br>------------------------------------------------------<br><br>Most Relevant Skills<br><br>Please see the requirements listed above.<br><br>------------------------------------------------------<br><br>Other Relevant Skills<br><br>For complementary skills, please see above and/or contact the recruiter.<br><br>------------------------------------------------------<br><br>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.<br><br>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.<br><br>View Citi’s EEO Policy Statement and the Know Your Rights poster.