Navigation Officer Jobs in UAE
3768 Jobs Found
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<p>The internship starts September 2026 and has a duration of 24 weeks<br>We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon Web Services (AWS), you will grow into the high impact, visionary person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth in our AI-first cloud environment. <br>Would you like to be part of a team focused on drive digital transformation and adoption the adoption of Amazon Web Services (AWS) across EMEA? <br>If you are passionate about cloud technologies, AWS is developing the next generation of cloud leaders through our Amazon Web Services (AWS) Commercial Sales Internship Program. The roadmap includes a detailed and structured experience, designed to provide in-depth learning and hands-on experience in Cloud sales and AWS services, as well as the opportunity to deliver long-term impact through the assignment of a business project utilizing innovative approaches and cutting-edge AI-first solutions. <br>AWS offers an cutting-edge and motivating environment where you will have the exciting opportunity to advance in your career, support the growth of AWS customers, and help shape the future of emerging cloud and AI technologies. <br>This paid internship will give you the chance to take on a unique internship project, enabling you to make a tangible impact and encourage you to build and innovate in the Amazonian way. The program features a rotation structure, exposing you to different aspects of our organization and various AWS service areas. Alongside this, you will be supported by members of our EMEA internship community, working in agile teams with access to mentoring, learning, and shadowing opportunities.<br>Key job responsibilities<br>What Makes You Future-Ready:<br>• Critical thinking and problem-solving abilities with a data-driven approach<br>• Digital innovation mindset with genuine curiosity about AI and emerging cloud technologies<br>• Showcasing resilience and adaptability in a dynamic and fast-paced environment <br>• Customer and stakeholder focus with strong communication skills <br>• Cross-functional collaboration capabilities to work across different teams and business units<br>The program includes comprehensive training on AWS services, cloud computing concepts, AI-first methodologies, and hands-on practical exercises to solidify your learning. You'll develop strategic thinking capabilities, GenAI proficiency, and stakeholder management skills essential for success in our rapidly evolving AI environment.<br>The successful candidate will be interested in a career in cloud technology, demonstrating learning agility, comfort with digital tools, and the ability to think strategically while remaining adaptable to new challenges and technologies that drive and grow AWS footprint with our customers.<br>A day in the life<br>Overview of the internship: <br>• Learn about the AWS solution portfolio (including earning certifications like the AWS Certified Cloud Practitioner and AWS Certified AI Practitioner) and the Amazon culture, with strong focus on AI services and innovative cloud solutions <br>• Rotation assignments across different business units and teams, collaborating with various team members to innovate <br>• Work within agile methodologies to deliver impactful business projects <br>• Build an understanding of customer challenges, requirements, and the potential value that can be delivered by AWS <br>• Differentiate and understand various IT roles and responsibilities in modern AI-first organizations <br>If you're insatiably curious and eager to learn, then you've come to the right place. Depending on your location, country, job status and other requirements, the following benefits may be available to you as an intern: <br>• Competitive pay <br>• Impactful project and internship deliverables with rotation opportunities <br>• Agile team collaboration and innovative project work <br>• Networking opportunities with fellow interns across different EMEA locations <br>• Internship events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions, and AI technology workshops <br>• Mentorship and career development <br>About the team<br>Successful applicants will be invited to an online assessment. If successful and selected by the hiring team, you'll be invited for a first virtual interview. If you progress through this stage, you'll then be invited for a final round of interviews consisting of a combination of interviews and case studies, focusing on our Leadership Principles and your ability to work in Agile, innovative environments. Please note that this selection process is subject to change and may vary depending on the role and location. <br>We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and grow. Amazon has 13 affinity groups (https://www.aboutamazon.com/affinity-groups), sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. With executive and company sponsorship, these groups play an important role in building internal networks for creating a community, advising Amazon business units, leading in service projects, and reaching out to communities where Amazonians live and work. <br>- Work 40 hours/week<br>- Speak, write, and read fluently in English<br>- Speak, write, and read fluently in Arabic<br>- Graduating from a Bachelor's or Master's degree in 2026 and be eligible for an internship<br>- UAE National with family book<br>- Passion for technology sales and AI-first solutions<br>- Strong interest in a technology sales career upon graduation with focus on innovative cloud and AI technologies<br>- A collaborative spirit and the ability to work seamlessly with cross-functional Agile teams to achieve shared goals<br>- Well organized, self-motivated, and driven by success in innovative environments Interest in rotation-based learning and exposure to multiple business areas<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<span></span><p><strong><span>JOB PURPOSE</span></strong></p><br> <p>The jobholder is responsible for performing I-C maintenance and repairs, ensuring safe, continuous, and reliable operation of assets, plants, and equipment, which is crucial for Borouge's operational efficiency and adherence to international standards</p><br>
<p>This role includes; leading the I-C maintenance and repair activities to ensure the safe, continuous, and reliable operation of assets, plants, and equipment; performing troubleshooting, corrective maintenance, and major repairs during shutdowns; while also conducting predictive, preventative, and proactive maintenance; while supporting commissioning activities, coordinating with contractors, and ensuring compliance with HSE standards, all of which contribute to Borouge's operational efficiency and adherence to international standards.</p><br> <p><strong><span>KEY ACCOUNTABILITIES</span></strong></p><br> <p><strong><span>Instrumentation & Control System Maintenance</span></strong></p><br>
<ul>
<li>Perform regular preventive and corrective maintenance on instrumentation and control systems, including sensors, transmitters, control valves, analyzers, and actuators to ensure smooth plant operations.</li>
<li>Troubleshoot and resolve issues in Distributed Control Systems (DCS), Programmable Logic Controllers (PLCs), and SCADA systems to maintain operational efficiency.</li>
<li>Conduct calibration, testing, and validation of field instruments (pressure, temperature, flow, and level sensors) to ensure accurate measurement and control.</li>
<li>Maintain calibration records and ensure instruments are within operational tolerances to comply with industry standards.</li>
<li>Diagnose and repair issues with control loops to optimize process efficiency.</li>
<li>Tune control loops to maintain process stability and efficiency.</li>
</ul> <p><strong><span>Installation & Commissioning</span></strong></p><br>
<ul>
<li>Support the installation, configuration, and commissioning of new instrumentation and control systems to ensure proper integration with existing systems.</li>
<li>Assist in updating and reviewing control systems to align with process changes or improvements.</li>
<li>Participate in planning and scheduling preventive maintenance tasks to minimize disruption to plant operations.</li>
<li>Use condition monitoring techniques and tools to predict and prevent potential equipment failures.</li>
<li>Follow all HSE guidelines to ensure safety when working with hazardous materials or in potentially explosive environments.</li>
<li>Ensure compliance with Lockout/Tagout (LOTO) procedures during maintenance activities to prevent accidents or equipment damage.</li>
</ul> <p><strong><span>Maintenance Reporting</span></strong></p><br>
<ul>
<li>Maintain accurate documentation of all maintenance activities, including calibration data, fault reports, and work orders to ensure traceability.</li>
<li>Update Computerized Maintenance Management Systems (CMMS) such as SAP with maintenance records, equipment history, and spare part usage to support maintenance planning.</li>
<li>Provide quick response to instrumentation or control system breakdowns to minimize plant downtime.</li>
<li>Act as the technical expert for complex issues in instrumentation and control systems to ensure effective troubleshooting.</li>
<li>Ensure proper inventory of critical spare parts for instrumentation and control systems to maintain sufficient stock levels.</li>
</ul> <p><strong><span>I-C Maintenance Excellence</span></strong></p><br>
<ul>
<li>Participate in continuous improvement initiatives by identifying and recommending upgrades or improvements to instrumentation and control systems for increased reliability and performance.</li>
<li>Collaborate with process engineers to implement process optimization and control strategies to enhance operational efficiency.</li>
<li>Conduct task risk assessments to maintain safety at work locations.</li>
<li>Test the performance function of SIL instruments and record deviations to ensure functionality.</li>
<li>Conduct and participate in risk management for interlock defeat requirements to mitigate risks.</li>
<li>Perform visual, close, and detailed inspections of installed Instrument & Control equipment to ensure compliance with standards.</li>
</ul> <p><strong><span>HSE Compliance</span></strong></p><br>
<ul>
<li>Follow all HSE guidelines to ensure strict adherence to safety protocols.</li>
<li>Ensure compliance with Lockout/Tagout (LOTO) procedures during maintenance activities to prevent accidents or equipment damage.</li>
<li>Support System Engineers in maintaining DCS, ESD, and MCMS system hardware to ensure system integrity.</li>
<li>Support maintenance requirements related to profitability programs and alarm management to enhance operational efficiency.</li>
<li>Ensure HSE critical and non-HSE Instrument and Control systems operate safely and comply with regulations.</li>
<li>Follow up on calibration of all IQE instruments and maintain proper records as per ISO requirements.</li>
</ul> <p><strong><span>Spare Parts & Inventory</span></strong></p><br>
<ul>
<li>Ensure proper inventory of critical spare parts for instrumentation and control systems to maintain sufficient stock levels.</li>
<li>Assist in identifying the need for spare parts and new instrumentation technology to support continuous improvement.</li>
<li>Segregate repairable and non-repairable items and initiate actions for refurbishment to optimize resource use.</li>
<li>Raise material reservations and assist in receipt and quality check of materials to ensure availability.</li>
<li>Maintain records of work performed, progress, and related data for monthly reports to support maintenance planning.</li>
<li>Initiate failure reports and support engineers in root cause failure analysis to improve system reliability.</li>
</ul> <p><strong><span>Emergency Response & Troubleshooting</span></strong></p><br>
<ul>
<li>Provide quick response to instrumentation or control system breakdowns to minimize plant downtime.</li>
<li>Act as the technical expert for complex issues in instrumentation and control systems to ensure effective troubleshooting.</li>
<li>Perform fault analysis and corrective actions to maintain operational efficiency.</li>
<li>Conduct equipment troubleshooting and decide on corrective actions to ensure proper maintenance.</li>
<li>Supervise Instrument and Control maintenance jobs to minimize failures and ensure equipment reliability.</li>
<li>Coordinate with different departments to ensure timely completion of maintenance jobs to support operational efficiency.</li>
</ul> <p><span><strong><span>QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS</span></strong></span></p><br> <ul>
<li>Diploma in I-C, or any equivalent technical qualifications.</li>
<li>Technical diploma or certificate in I-C Engineering, I-C Technology, or a related field from a recognized technical institute.</li>
<li>Technical diploma or certificate in Instrumentation Engineering, Control Systems Engineering, Electrical Engineering, or a related field from a recognized technical institute.</li>
<li>Experience in various I-C equipment and their maintenance and trouble shooting.</li>
<li>Familiar with I-C plant safety procedures and maintenance of quality procedures/records.</li>
<li>Effective communication and technical report writing skills in English.</li>
</ul>
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<li>Minimum of 5 – 7 years of relevant experience in installation, repair, testing and maintenance of a wide range equipment items of production facilities in an oil/gas or petrochemical industry.</li>
<li>5–8 years of hands-on experience in instrumentation and control maintenance, ideally within the oil, gas, or petrochemical industries.</li>
<li>Experience working with field instruments, control systems (PLCs, DCS), and process control loops</li>
<li>Extensive experience in maintaining I-C systems, including switchgear, motors, MCCs, and transformers.</li>
</ul>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Construction Supervision & Quality Control</strong></p><br><ul><li>Supervise and inspect electromechanical works on-site, including electrical, mechanical, control, and instrumentation systems.</li><li>Review and comment on shop drawings, method statements, material submittals, ITPs, and as-built drawings for all electromechanical components.</li><li>Witness factory acceptance tests (FAT) and site acceptance tests (SAT) for key equipment such as pumps, switchgear, control panels, SCADA systems, traffic signals, and ITS devices.</li><li>Ensure all works comply with relevant standards ( DEWA, Dubai Civil Defence, NFPA, IEC, and other applicable codes).</li><li>Identify and report non-conformances, follow up on corrective actions, and ensure resolution prior to system handover.</li></ul><p><strong>Coordination & Interface Management</strong></p><br><ul><li>Liaise with , DEWA, Dubai Civil Defence, Etisalat, DU, and other authorities for inspections, approvals, and NOCs.</li><li>Coordinate with the Contractor’s electromechanical team and other discipline engineers to resolve technical and interface issues.</li><li>Ensure seamless integration of electrical and mechanical systems with civil works and other project disciplines.</li></ul><p><strong>Testing, Commissioning & Handover</strong></p><br><ul><li>Oversee pre-commissioning and commissioning activities, ensuring they meet approved procedures and performance requirements.</li><li>Review and verify O&M manuals, training materials, and spare parts lists submitted by the Contractor.</li><li>Assist in punch list preparation, system performance verification, and final handover of electromechanical systems.</li></ul><p><strong>Documentation & Reporting</strong></p><br><ul><li>Maintain accurate records of inspections, test results, commissioning activities, and equipment deliveries.</li><li>Prepare daily and weekly reports on electromechanical works progress, key issues, and milestones achieved.</li><li>Support claims review and variation order assessments related to electromechanical works.</li></ul><p><strong>Technical & Problem-Solving</strong></p><br><ul><li>Provide technical support to site inspectors and junior engineers.</li><li>Proactively identify and resolve technical problems to avoid delays and cost overruns.</li><li>Support value engineering initiatives for electromechanical systems to optimize cost and efficiency.</li></ul><br>Qualifications<br><p>**Required Qualifications:**</p><br><ul><li>Bachelor's Degree in Mechanical Engineering or related discipline</li><li>Minimum 10 years of professional experience in electromechanical engineering, with at least 5 years in a supervisory or senior engineering role on infrastructure projects</li><li>Proven experience on STP (Sewage Treatment Plant), sewerage line, and stormwater projects</li><li>Strong knowledge of electrical, mechanical, control, and instrumentation systems integration</li><li>Familiarity with relevant standards and codes including DEWA, Dubai Civil Defence, NFPA, and IEC standards</li><li>Experience with factory acceptance tests (FAT) and site acceptance tests (SAT) for industrial equipment</li><li>Proficiency in reviewing shop drawings, method statements, material submittals, and as-built documentation</li><li>Demonstrated experience in commissioning and pre-commissioning activities for complex systems</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Professional Engineer (PE) or equivalent licensure in Mechanical Engineering</li><li>Experience with SCADA systems, traffic signal systems, and Intelligent Transportation Systems (ITS)</li><li>Experience working with government authorities and obtaining NOCs (No Objection Certificates)</li><li>Proficiency in project management software, MS Office applications, and technical documentation standards</li><li>Excellent written and verbal communication skills with ability to coordinate across multiple stakeholders</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>Job Purpose:</p><br><ul><li><p>Succession the Transfer Agency Services Manager/AVP in handling and processing the operations & automations.</p><br></li><li><p>Communicating with many entities (Clients/Counterparties/Fund administration) both local and global.</p><br></li><li><p>Responsible for building the required operational infrastructure of diverse Funds products like mutual funds, fixed income funds, hedge funds, structured funds , ETFs., etc., and Clients’ requirements.</p><br></li></ul><p>Key Accountabilities:</p><br><p>Policies, Systems, Processes & Procedures </p><br><p> Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</p><br><p> Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. </p><br><p>Continuous Improvement </p><br><p>§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. </p><br><p>Reporting</p><br><p>§ Assist in the preparation of timely and accurate statements and reports to meet clients’ & department requirements, policies and quality standards.</p><br><p>Job Context:</p><br><ul><li><p>Performing transactions related to investors: subscriptions, capital calls, redemptions, distributions, & transfer of shares/units</p><br></li><li><p>Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement</p><br></li><li><p>Daily & weekly reconciliations of positions and Transactions. Investigation and resolution of recon breaks</p><br></li><li><p>Review AML/KYC documents for all entity types, i.e., Corporates, foundation/charities, institutional investors, retail investors, HNIs, designated bodies, etc. </p><br></li><li><p>Ensure all clients’ & investors’ KYC records are compliant with regulatory standards.</p><br></li><li><p>Tracking and periodic renewal of KYC documents by ensuring timely communication and collection of information.</p><br></li><li><p>Retain/archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval.</p><br></li><li><p>Review and investigate Alerts generated by the system and resolving it with various discounting factors as per Sanctions/PEP guidelines.</p><br></li><li><p>Hands-on Fund Setup, Investor Setup, Company Setup, Contacts, and circulation list updates over internal applications</p><br></li><li><p>Handling and processing of Payout transactions (units Dividend, cash dividend, Early Bonus, Coupon payment, etc)</p><br></li><li><p>Client & Investor reporting – ensure all reports are prepared with 100% accuracy and delivered on time.</p><br></li><li><p>Assisting the Account Managers of Fund Services by fulfilling the reporting duties in connection with FATCA and CRS regulations</p><br></li><li><p>Assist with Tax audits and tax returns. Provide reports as per clients’ requirements.</p><br></li><li><p>Coordinate and support Fund Accounting with all NAV processes – calculation & publishing of NAV.</p><br></li><li><p>Checking funds NAVs are updated correctly in the system and if any discrepancy, contact the related parties to resolve.</p><br></li><li><p>Checking the daily report of subscription/redemption figures that will be used in the calculation of the end of day NAV.</p><br></li><li><p>Data Management – Create and maintain Investor Data as per clients’ & regulatory requirement. Ensure 100% accuracy.</p><br></li><li><p>Reviewing and processing of Management / Performance fees and incentive fees</p><br></li><li><p>Prepare and print confirmation letters to be sent to unit holders for subscription, redemption and switching.</p><br></li><li><p>Support all adhoc requests received from clients & assigned by Manager, as per department guidelines and procedures.</p><br></li><li><p>Support all internal/external audit activity by providing support in relation to TA documents/information.</p><br></li><li><p>Communicating/escalating issues to management when applicable. Handling and maintenance of confidential client documentation.</p><br></li><li><p>Ensure that all applications are completed before the cut off time/date.</p><br></li><li><p>Check investor’s account and investor holding before proceeding with the transaction.</p><br></li><li><p>Provide data and prepare weekly/monthly MIS, Capacity plan, KPI, etc.</p><br></li><li><p>Identify & implement process control and provide innovative ideas for process enhancements.</p><br></li><li><p>Comply with organization policies and regulations. Stay informed on industry developments and changes in regulation.</p><br></li><li><p>Ensure all transactions (financial & non-financial) and data are confidential.</p><br></li></ul><p>Minimum Qualification</p><br><ul><li><p>Bachelor’s degree in Bachelors in Business Administration, Banking & Finance, Accounting or related discipline.</p><br></li></ul><p>Minimum Experience</p><br><ul><li><p>5 years’ relevant experience in Transfer Agency Services & Investment Services/Operations with at least 3 years in similar positions of progressively increasing managerial responsibilities in the CENTRALIZED OPERATIONS function.</p><br></li><li><p>Need to have good understanding of Excel and hands on the formulas like V-lookup, H-lookup match, index and IF functions, etc.</p><br></li><li><p>Fair understanding of SWIFT (MT103, MT202, etc.), FED payment, Internal Transfer, & FX transactions </p><br></li><li><p>Able to read Standard settlement Instructions ( SSIs ) and identify any missing/incorrect information</p><br></li><li><p>Must be a team player, capable of multi-tasking and able to work within tight deadlines </p><br></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
<h2 class="h5">Job description</h2>
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<p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p>Join Kyndryl as a Deal Maker/Engagement Partner and take your career to new heights. We are seeking an exceptional individual who thrives in a fast-paced, high-stakes environment, where every deal is an opportunity to make a significant impact.<br>As a Deal Maker/Engagement Partner at Kyndryl, you will be at the forefront of our sales activities, leading deals from qualification to closure for complex, multi-tower multi-million deals. This is your chance to shape opportunities, paving the way for groundbreaking negotiations with top-level executives, including CxOs and closing deals. You will have the opportunity to demonstrate your expertise in determining pricing and commercial strategies, leveraging insights from our team of pricing experts.<br>In this role, you will be the driving force behind the success in our Core and Strategic accounts, where you will create Kyndryl's unique and compelling propositions tailored to meet market demands and customer requirements. Collaboration will be key as you work closely with internal stakeholders to gather the necessary documents and technical solutions for bid submissions. Your exceptional skills in deal crafting will be put to the test as you define winning propositions and lead the end-to-end response for complex deals.<br>Your passion for profitable growth will shine through as you lead contract negotiations to ensure not only the best outcome for our organization but also for your clients. You will play a crucial role with both new and existing customers, acting as a bridge between our talented teams throughout the deal process and the customer organisation.<br>A core part of your responsibilities will involve compiling, refining, and owning the final proposal documents, showcasing your ability to present technical content and designs in a professional and concise manner. Your keen eye for detail and commitment to excellence will be instrumental in establishing a robust reporting and governance process to monitor the success of our deals.<br>Join us in revolutionizing the industry as we standardize pitches across a diverse portfolio of industries. Your expertise in creating differentiated propositions aligned with market requirements will play a vital role in our continued growth and success. If you are ready to make a profound impact, drive transformative deals, and work alongside a team of dedicated professionals, this is the opportunity you've been waiting for. Come aboard and unleash your potential as a Deal Maker/Engagement Partner with us!<br>Your Future at Kyndryl<br>Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.</p><br><p><br><b><span>Who You Are</span></b></p><br><p>You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.<br>Required Skills and Experience<br>•Possesses high level of industry-specific solution expertise and demonstrates expertise in sales techniques<br>•Proven experience in conceptualizing and executing bid activities and deals<br>•X years of experience in leading customer negotiations<br>Preferred Skills and Experience<br>•Bachelor's degree or Master’s degree<br>•Sales experience in technical solutions</p><br><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose. <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>
<h2 class="h5">Job description</h2>
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<p>At Infoblox, every breakthrough begins with a bold <strong>“what if.”</strong> <br><strong>What if</strong> your ideas could ignite global innovation? <br><strong>What if</strong> your curiosity could redefine the future? </p><br><p>We invite you to step into the next exciting chapter of <strong>your</strong> career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect <strong>70% of the Fortune 500</strong>, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. </p><br><p>Here, how we empower our people is extraordinary: <strong>Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running</strong> — and what we build is world-class: recognized as <strong>CybersecAsia’s Best in Critical Infrastructure 2024 </strong>—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, <strong>what if</strong> the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. </p><br><p>In a world where you can be anything, <strong>Be Infoblox</strong>. </p><br><p><strong>Sales Engineer</strong></p><br><p>We have an opportunity for a Sales Engineer in the UAE to join our sales team, reporting to the Manager, Sales Engineering for the region. In this pivotal role, the main focus is working closely with our world-class sales team to overcome and remove all technical barriers in the sales process. This trusted technical advisor will help the sales team develop new business by working directly with customers and partners, effectively positioning Infoblox solutions. </p><br><p>You’re the ideal candidate if you are a strategic thinker with a strong networking and security background, understand complex SaaS selling, work well independently, and are results-driven. </p><br><p><strong>Be a Contributor - What You’ll Do</strong></p><br><ul> <li>Build business cases and technical differentiation in sales opportunities by educating customers and partners about Infoblox solution </li> <li>Develop pre-sales engineering content—presentations, demos, and webinars—on Infoblox solutions for customer and partner audiences</li> <li>Design solutions and architectural diagrams that convey proposed Infoblox solutions, how they will be engineered, and how they will integrate with other vendors</li> <li>Educate partner technical sales teams about Infoblox solutions and technologies and when/how they can identify opportunities and position Infoblox solutions to customers</li> <li>Work closely with your primary account manager and support the rest of the team in your areas of core competency</li> <li>Evaluate and identify new opportunities within existing accounts to expand with more Infoblox solutions</li> <li>Leverage AI-enabled tools and platforms (including internal Copilot-style solutions) to accelerate technical discovery, tailor demos and POCs, analyze customer environments, and clearly articulate the value of Infoblox’s AI-driven networking and security capabilities.</li></ul><p><strong>Be Prepared - What You Bring:</strong></p><br><ul> <li>Experience in Cloud/Security space with working knowledge of design and implementation for at least one of the following: AWS, Azure, VMWare, Kubernetes, or HBSS, Nextgen Firewalls, TIPS, IPS/IDS, DevOps</li> <li>Over 4 years of experience supporting technical sales or equivalent years of experience in engineering or operations networking</li> <li>Over 4 years of experience in networking technologies, including TCP/IP, DNS, DHCP, LAN/WAN, Routing, Switching, Firewalls, IPv4/v6, UNIX Admin, and experience with switches, routers, and firewalls in Intranet/Internet/Extranet environments</li> <li>Strong knowledge of general security best practices and direct experience with at least one security product</li> <li>Practical AI fluency, with the ability to confidently use AI-assisted tools for technical analysis, demo preparation, solution design, and customer conversations, understanding both the capabilities and limitations of AI in enterprise networking and security contexts.</li> <li>Strong interpersonal and presentation skills, with the ability to articulate complex technology simply</li> <li>Ability to work in the field frequently; travel is required</li> <li>Conscientious attitude and dependability, self-starter, ability to work independently while appreciating teamwork and communication</li> <li>DDI -- DNS/DHCP/IPAM experience</li> <li>CCSP, CISSP, CEH, or other technical certifications a plus</li> <li>Fluency in English and Arabic</li> <li>Bachelor's Degree </li></ul><p><strong>Be Successful — Your Path</strong> </p><br><p><strong>First 90 Days: </strong></p><br><ul> <li>Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work </li></ul><p><strong>Six Months: </strong> </p><br><ul> <li>Have a foundational knowledge of our entire product/solution portfolio </li> <li>Demonstrate fluency with either on-prem or SaaS-based Infoblox solutions </li> <li>Identify 1-2 specialization areas </li> <li>Capable of handling primary SE customer-facing tasks with only occasional help from others </li></ul><p><strong>One Year: </strong> </p><br><ul> <li>Demonstrate fluency with all Infoblox solutions </li> <li>Capable of handling advanced SA customer-facing tasks with only occasional help from others </li> <li>Able to conduct POC’s & customer demo’s with little to no supervision </li> <li>Go-to person for specialization area for assigned region </li></ul><p><strong>Belong— </strong><strong>Your Community</strong> </p><br><p>Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. </p><br><p><strong>Be Rewarded — </strong><strong>Benefits That Help You Grow, Thrive, Belong</strong> </p><br><ul> <li>Comprehensive health coverage, generous PTO, and flexible work options </li> <li>Learning opportunities, career-mobility programs, and leadership workshops </li> <li>Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy </li> <li>Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations </li> <li>Charitable Giving Program supported by Company Match </li></ul><p>Ready to<strong> Be the Difference?</strong> </p><br><p><i>Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis</i> </p><br><p><span>#LI-GM1</span><br><span>#LI-Remote</span></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong><span>Technical Product Manager (52282)<br></span></strong></p><br><br><p><strong><span>Some careers grow faster than others. <br></span></strong></p><br><br><p><strong><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br></span></strong><span>The role holder is accountable for the end-to-end delivery of Retail Banking technology initiatives, from definition through to closure, ensuring benefits realization through disciplined planning, mobilization, execution, governance, and operational readiness. Delivery is carried out in line with HSBC SDLC / BTF / Agile / DevOps standards.<br></span></p><br><br><p><span>The role covers all MENAT markets (UAE, Qatar, Egypt, Oman, Bahrain, and Turkey) and requires strong coordination across regional and in-country stakeholders to deliver change consistently, maximize reuse of global capabilities where appropriate, and meet local regulatory and operational requirements. The role involves frequent engagement with senior IT and business stakeholders, demanding strong influencing skills, effective stakeholder management, and sound technical judgement. Given the scale and cross-market scope of Retail Banking change, the role also calls for strong leadership and organizational capability, including empowering teams and delegating effectively.<br></span></p><br><br><p><strong><span>Duties & Responsibilities:<br></span></strong></p><br><br><ul><li><span>Mobilize and govern Retail Banking deliveries end to end—setting the delivery approach, managing budget, RAID, dependencies, and scope control through to closure.</span></li><li><span>Drive execution using HSBC SDLC / BTF / Agile / DevOps practices and standard tooling (e.g., Clarity, Workbench, JIRA/Confluence where applicable).</span></li><li><span>Maintain tight control of scope, timeline, resourcing, and financials, producing clear, decision-focused reporting for stakeholders and steering forums.</span></li><li><span>Ensure controls and NFRs are defined, delivered, and evidenced; lead operational readiness activities and enable a safe go live.</span></li><li><span>Continuously improve Retail Banking services using qualitative and quantitative insights, with a focus on resilience, security, supportability, and cost efficiency.</span></li><li><span>Ensure adherence to Group objectives, standards, policies, and procedures, as well as regulatory requirements, architecture standards, and business goals; keep relevant stakeholders informed of matters impacting their responsibilities.</span></li><li><span>Lead MENAT Retail Banking programmes (and other regional initiatives as required) across all markets, delivering outcomes on time and within budget without compromising service stability or control effectiveness.</span></li><li><span>Develop and maintain integrated delivery plans through analysis, building, test, release/cutover, and operational readiness, using HSBC delivery frameworks and tools (e.g., Clarity).</span></li><li><span>Ensure market deployments align with strategic roadmaps, architecture standards, and local regulatory and operational requirements.</span></li><li><span>Track execution against plan and proactively resolve or escalate blockers, risks, issues, and dependencies (e.g., environments, integrations, testing, release windows, operational acceptance).</span></li><li><span>Define, measure, and report CSFs/KPIs and delivery objectives across resilience, performance, control compliance, and benefits realization.</span></li><li><span>Maintain a strong understanding of Retail Banking platforms and the wider technology landscape to apply appropriate delivery governance and controls.</span></li><li><span>Manage and escalate risks and issues with clear options and impact analysis, minimizing disruption to live Retail Banking services.</span></li><li><span>Deliver resilient change at pace—implement scalable, sustainable Retail Banking capabilities while preserving service stability and maintaining agreed release cadence.</span></li><li><span>Navigate a complex stakeholder landscape by building strong relationships across regional and market teams spanning Business, Technology, Operations, and Controls to support roadmap execution and operational readiness.</span></li><li><span>Drive regional-to-global alignment by converging MENAT Retail Banking capabilities towards strategic global solutions and target-state architecture, enabling standardization and reuse with minimal customer or operational disruption.</span></li><li><span>Address regulatory and market variability by influencing global programmes and dependencies to meet local regulatory obligations, localization needs, and cross-border constraints across MENAT.</span></li><li><span>Balance competing priorities and constrained capacity by managing conflicting market demands and dependencies with limited budgets and finite engineering capacity, ensuring transparent prioritization and outcome-based trade-offs.</span></li><li><span>Deliver under cost and productivity pressure by improving delivery efficiency, reducing rework, strengthening automation and standardization, and sustaining the operational support model for the Retail Banking estate.<br></span></li></ul><p><span> <strong>Experience & Qualifications:<br></strong></span></p><br><br><ul><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</span></li><li><span>Minimum 5+ years’ experience in Technology Project/Programme/Delivery/Technical Product Management delivering medium-to-high complexity change.</span></li><li><span>Besides having fair understanding of technology know-how, working knowledge of Retail Banking products and platforms is preferred, typical banking processing patterns and integration with surrounding enterprise capabilities (channels, integration/messaging, ops tooling, data/MI, interfaces).</span></li><li><span>Experience working in Agile/DevOps and/or hybrid delivery models; proficient with delivery tracking tools (e.g., JIRA, Confluence) and governance reporting.</span></li><li><span>Proven ability to run delivery governance (plan, RAID, dependencies, milestones, status reporting) and operate within a controlled environment.</span></li><li><span>Proven ability to influence and manage senior IT and non-IT stakeholders; able to communicate clearly with both technical and non-technical audiences.</span></li><li><span>Working knowledge of how regulatory obligations and internal controls impact technology delivery (e.g., evidence, approvals, operational readiness).</span></li><li><span>Comfortable managing evolving priorities and backlogs while maintaining delivery grip and traceability to outcomes.</span></li><li><span>Experience managing third-party vendors/consultancies with clear deliveries, quality expectations and governance.</span></li><li><span>Excellent negotiation and diplomatic problem-solving skills to resolve issues across functional areas and between the organization and external parties.</span></li><li><span>Ability to challenge scope and manage costs without compromising resilience, security or control requirements.</span></li><li><span>Brings energy and pace, works effectively across cross-functional teams, and demonstrates urgency and ownership in delivering resilient, well-controlled Retail Banking outcomes that improve customer and colleague experience.<br></span></li></ul><p><span>For further details and application information please visit our careers site, searching for reference number <strong>52282.<br></strong></span><span><br>We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.<br></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br></span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited</span></p><br><br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br><span>We are seeking a skilled and analytical Auditor to join Group Internal Audit (GIA), supporting the Wealth & Retail Banking (WRB) portfolio. The role is responsible for delivering risk-based audits, providing independent assurance on key risks and controls, identifying opportunities for improvement, and supporting continuous monitoring activities. The successful candidate will use data-driven audit techniques, contribute to innovation within the audit function, and help strengthen the Bank’s risk and control environment.</span><br><b>Key Responsibilities</b> <br>
<span>Audit Planning and Risk Assessment</span>
</span><ul>
<li><span>Support the development and maintenance of risk assessments and risk-based audit plans.</span></li>
<li><span>Identify emerging risks, control weaknesses, and changes in the business environment requiring audit focus.</span></li>
<li><span>Contribute to audit scoping, planning, and testing programmes.</span></li>
<li><span>Provide insights to support audit prioritisation and coverage decisions.</span></li>
</ul>
<span>Audit Delivery</span>
<ul>
<li><span>Deliver audit engagements in line with Group Internal Audit methodology and professional standards.</span></li>
<li><span>Conduct fieldwork, review evidence, draft audit findings, and support audit report preparation.</span></li>
<li><span>Ensure audits are completed within agreed timelines and quality standards.</span></li>
<li><span>Promote efficiency, consistency, and continuous improvement in audit execution.</span></li>
</ul>
<span>Issue Management and Validation</span>
<ul>
<li><span>Monitor audit issues and management action plans through to closure.</span></li>
<li><span>Validate remediation actions to ensure root causes have been appropriately addressed.</span></li>
<li><span>Escalate overdue, ineffective, or high-risk remediation matters where required.</span></li>
<li><span>Provide guidance on evidence requirements and effective issue resolution.</span></li>
</ul>
<br> <br>
<span>Continuous Monitoring and Stakeholder Engagement</span>
<ul>
<li><span>Perform ongoing monitoring to identify emerging risks and control concerns.</span></li>
<li><span>Build constructive relationships with stakeholders while maintaining independence and objectivity.</span></li>
<li><span>Clearly communicate audit findings, risk impacts, root causes, and recommendations.</span></li>
</ul>
<span>Analytics, Innovation and Data Insights</span>
<ul>
<li><span>Apply data analytics to enhance risk identification, testing coverage, and audit efficiency.</span></li>
<li><span>Support the development of automated and data-led audit approaches.</span></li>
<li><span>Use data visualisation and analytical techniques to identify trends, anomalies, and control indicators.</span></li>
<li><span>Contribute to audit innovation, methodology enhancements, and digital transformation initiatives.</span></li>
</ul>
<span>Non-Audit Activities and Departmental Contribution</span>
<ul>
<li><span>Support regulatory reviews, external audit engagements, and quality assurance activities.</span></li>
<li><span>Contribute to audit committee, risk, and governance forum papers where required.</span></li>
<li><span>Participate in knowledge-sharing, training, and cross-functional collaboration activities.</span></li>
<li><span>Support annual planning, risk assessment updates, and continuous improvement initiatives.</span></li>
</ul>
<br> <br>
<span>People, Culture and Conduct</span>
<ul>
<li><span>Demonstrate professional scepticism, integrity, and the highest standards of ethical conduct.</span></li>
<li><span>Take ownership of continuous professional development across audit, business, risk, and analytics disciplines.</span></li>
<li><span>Proactively identify, escalate, and support the resolution of risk, conduct, and compliance matters.</span></li>
</ul>
<br>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Champion the Group’s Values and Code of Conduct.</span></li>
<li><span>Maintain the highest standards of ethics, regulatory compliance, and business conduct.</span></li>
<li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li>
<li><span>Collaboratively identify, escalate, mitigate, and resolve risk and compliance concerns.</span></li>
</ul>
<br>
<span>Other Responsibilities</span>
<ul>
<li><span>Embed the Group’s brand promise, <strong>Here for good</strong>, in daily activities.</span></li>
<li><span>Undertake additional responsibilities as required under Group, Country, Business, or Functional policies.</span></li>
<li><span>Maintain an up-to-date understanding of role requirements, regulatory expectations, and business developments.</span></li>
</ul>
<br><b>Skills and Experience</b> <br><ul>
<li><span>Audit Methodology and Audit Systems</span></li>
<li><span>Risk Assessment</span></li>
<li><span>Audit Planning</span></li>
<li><span>Audit Fieldwork</span></li>
<li><span>Audit Report Writing</span></li>
<li><span>Stakeholder Management</span></li>
<li><span>Continuous Monitoring</span></li>
<li><span>Data Analytics and Insight Generation</span></li>
</ul><br><b>Qualifications</b> <br><ul>
<li><span>Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Information Systems, Economics, or a related field.</span></li>
<li><span>Professional certifications such as:</span>
<ul>
<li><span>Certified Internal Auditor (CIA)</span></li>
<li><span>Chartered Accountant (CA)</span></li>
<li><span>Certified Public Accountant (CPA)</span></li>
<li><span>Association of Chartered Certified Accountants (ACCA)</span></li>
<li><span>Certified Information Systems Auditor (CISA)</span></li>
<li><span>Certified Anti-Money Laundering Specialist (CAMS)</span></li>
<li><span>Financial Risk Manager (FRM)</span></li>
<li><span>Or other relevant audit, risk, or compliance qualifications.</span></li>
</ul>
</li>
<li><span>Membership of a recognised professional accounting or auditing body is advantageous.</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br><span>We are seeking a client-focused <strong>TB (Transaction Banking) Client Service Account Manager</strong> to deliver an exceptional and consistent service experience for Corporate and Institutional Banking (CIB) clients across our network. The role is responsible for implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives. The successful candidate will work closely with Sales, Product, Operations, and Functional Partner teams to enhance client satisfaction, identify service opportunities, and support business growth.</span><br><b>Key Responsibilities</b> <br>
<span><strong>Strategy</strong></span>
</span><ul>
<li><span>Support delivery of the <strong>Corporate and Institutional Banking (CIB)</strong> and <strong>Transaction Banking (TB)</strong> strategy by ensuring client servicing standards are consistently met or exceeded.</span></li>
<li><span>Build a strong understanding of business priorities and client expectations to enhance service delivery outcomes.</span></li>
</ul>
<span><strong>Business</strong></span>
<ul>
<li><span>Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span></li>
<li><span>Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span></li>
<li><span>Contribute to strategic initiatives, service transformation projects, and client experience programmes.</span></li>
<li><span>Build trusted client relationships throughout the service lifecycle and identify opportunities for cross-selling relevant solutions.</span></li>
</ul>
<br> <br>
<span><strong>Processes</strong></span>
<ul>
<li><span>Monitor, track, and resolve client service issues through structured service management practices.</span></li>
<li><span>Participate in regular service review meetings and ensure agreed actions are completed.</span></li>
<li><span>Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span></li>
<li><span>Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span></li>
<li><span>Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span></li>
<li><span>Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span></li>
<li><span>Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span></li>
<li><span>Promote best practices, knowledge sharing, continuous improvement, and professional development across the service organisation</span></li>
</ul>
<br> <br>
<span><strong>Risk Management</strong></span>
<ul>
<li><span>Maintain full compliance with the <strong>Transaction Banking (TB)</strong> operational risk and governance framework.</span></li>
<li><span>Promote risk awareness and effective control practices across client service teams.</span></li>
<li><span>Ensure adherence to regulatory requirements, internal policies, and procedures while helping prevent operational and regulatory risks.</span></li>
</ul>
<span><strong>Governance</strong></span>
<ul>
<li><span>Complete all mandatory learning requirements in accordance with Bank policy.</span></li>
<li><span>Support effective governance, oversight, and control arrangements across the business.</span></li>
<li><span>Maintain awareness of the regulatory environment and requirements relevant to the role.</span></li>
</ul>
<span><strong>Regulatory & Business Conduct</strong></span>
<ul>
<li><span>Demonstrate the highest standards of ethical behaviour and conduct.</span></li>
<li><span>Ensure compliance with all applicable laws, regulations, policies, and the Group Code of Conduct.</span></li>
<li><span>Proactively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.</span></li>
</ul>
<br> <br><p><strong><span>Key stakeholders</span></strong></p><br><br>
<ul>
<li><span>Team Leader, Cash Client Services</span></li>
<li><span>Cluster Lead, Cash Client Service</span></li>
<li><span>Regional Lead, Cash Client Service</span></li>
<li><span>Cash Service Managers (Onshore and Offshore)</span></li>
<li><span>Relationship Managers (RMs) and Global Account Managers (GAMs)</span></li>
<li><span>TB Product and Sales Managers</span></li>
<li><span>Regional Client Service Managers</span></li>
<li><span>Client Managers</span></li>
<li><span>Risk Managers</span></li>
<li><span>Cash Operations Teams</span></li>
<li><span>Technology Managers</span></li>
<li><span>Financial Crime Compliance (FCC)</span></li>
<li><span>Financial Markets Teams</span></li>
<li><span>External Clients</span></li>
</ul><br><b>Skills and Experience</b> <br><ul>
<li><span>Conduct Management</span></li>
<li><span>Risk Management and Internal Controls (<strong>SIF</strong>)</span></li>
<li><span>People Management</span></li>
<li><span>Business Strategy and Business Model (<strong>SIF</strong>)</span></li>
<li><span>Market Knowledge</span></li>
<li><span>Product and Process Expertise</span></li>
<li><span>Business Partnering and Stakeholder Management</span></li>
<li><span>Strong client relationship and service management capabilities</span></li>
<li><span>Ability to lead cross-functional collaboration and drive issue resolution</span></li>
</ul><br><b>Qualifications</b> <br><ul>
<li><span>Bachelor's degree in Banking, Finance, or a related discipline preferred.</span></li>
<li><span><strong>Experience</strong> in banking or a similar financial services environment.</span></li>
<li><span>Experience in Client Service and Cash Products is advantageous.</span></li>
<li><span>Risk and <strong>Anti-Money Laundering (AML)</strong> certification as required by Bank policy.</span></li>
<li><span>Strong English and/or relevant local language proficiency.</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong><strong>Raffles Hotels & Resorts</strong></strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><p><strong><strong>Raffles Dubai</strong></strong></p><br><p>An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><br><p><strong><strong>About the Application Process: </strong></strong></p><br><p>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at <strong>Raffles Dubai </strong>as our new <strong>Captain</strong> in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication. This position reports to Outlets Supervisor.</p><br><p><strong>KEY ROLES & RESPONSIBILITIES</strong></p><br><ul><li>Maintain the LQA service standards as required for the Outlet.</li><li>Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.</li><li>Present children's menus when appropriate, and describe specials and alternative cuisine.</li><li>Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.</li><li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li><li>Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.</li><li>Follow cash and credit card procedures according to the guidelines of the accounting department.</li><li>Maintain a clean, neat and orderly restaurant throughout service.</li><li>Polish cutlery, refill salt, pepper and sugar, creamers etc.</li><li>Must be able to prepare/operate the coffee machine to make specialty coffee’s/Tea’s</li><li>Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.</li><li>Ensure that work station is stocked with appropriate condiments at all times.</li><li>Report any guest comments regarding food and beverage to manager</li><li>Conscientious handling and maintenance of operating equipment.</li><li>Learn and adhere to safety, sanitation, HACCP and hygiene policies</li><li>Maintain good working relationships with colleagues, and all other departments.</li><li>Maintain complete knowledge of all F&B services, outlets and hotel services/features.</li><li>Perform opening/closing side duties as assigned and set all tables according to standards.</li><li>Report to manager any kinds of deviation from set standard and procedures.</li><li>Ensure that all service and storage areas are kept safe and clean</li><li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>Carry out cleaning and maintenance of the outlet</li><li>Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.</li><li>Assist other Food & Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.</li><li>Actively support in the Management in supervision of the operation/section to maintain service standards</li><li>Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees</li><li>Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.</li><li>Must learn and be able to use the operating systems at Raffles Dubai.</li><li>Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.</li><li>Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO.</li><li>Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.</li><li>Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.</li><li>Carry out any other duties as and when assigned by the Management of the Hotel</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role? </strong></p><br><p><strong>PERSONAL ATTRIBUTES</strong></p><br><ul><li>Excellent reading, writing and oral proficiency in English</li><li>Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.</li><li>Courteous and helpful to colleagues and guests</li><li>Experienced in all aspects of restaurants service</li><li>Must be well-presented and professionally groomed at all times</li><li>Trainer with solid motivational and teamwork skills</li><li>Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments</li><li>Able to perform all the tasks accurately and efficiently</li><li>Embrace the Raffles brand promise and luxury in your role and in all your interactions. </li><li>Foster an inclusive environment where every individual feels valued and respected </li></ul><p><strong>QUALIFICATIONS</strong></p><br><ul><li>Knowledgeable in food and beverage service standards and up-selling skills</li><li>High awareness on maintaining 5-star standards</li><li>Knowledgeable on Micros and Opera system and Cashiering process</li></ul><p><strong>EXPERIENCE</strong></p><br><ul><li>Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.</li></ul><br>Additional Information<br><br><p><strong><strong>Employee Benefits:</strong></strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, <strong><strong>discounted stays across Fairmont & Raffles properties</strong></strong>, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. </p><br><p><strong><strong>Our Values</strong></strong></p><br><p>Respect:<br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence:<br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging:<br>We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment:<br>We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity:<br>We build trust through mutual respect and being authentic.</p><br><p><strong><strong>Diversity & Inclusion</strong></strong></p><br><p>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.</p><br><br>
<p>We’re looking for a Site Manager – Editions to join our Dubai team. In this role, you’ll help us drive the highest performance possible within their respective site, including maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.</p><br><br>
<br>
<strong>What You’ll Be Doing</strong>
<p>You’ll be joining the Deliveroo Editions team. Deliveroo Editions were the world’s first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards – outperforming their brick & mortar KPI’s! This is the reason why many of the industry’s leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas.</p><br><br>
<p>Here’s what your day-to-day might look like:</p><br><br>
<ul>
<li>
<p>Own the day to day operations in your site.</p><br><br>
</li>
<li>
<p>Lead through your respective team working closely with your site team and the multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in.</p><br><br>
</li>
<li>
<p>Lead in accordance with the Deliveroo values and ensure your team follows suit.</p><br><br>
</li>
<li>
<p>Develop, train and motivate all employees to achieve ambitious targets</p><br><br>
</li>
<li>
<p>Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.</p><br><br>
</li>
<li>
<p>Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.</p><br><br>
</li>
<li>
<p>Execute cost control and adherence to budgets. As the Site Manager you will have direct control of Opex spending, Maintenance and will influence on utilities and labour spending</p><br><br>
</li>
<li>
<p>Keep all relevant trackers, logs and sheets up to date with operational and financial data.</p><br><br>
</li>
<li>
<p>Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment.</p><br><br>
</li>
<li>
<p>Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (eg. Ancillaries).</p><br><br>
</li>
<li>
<p>Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi-site manager to train the team on new food safety requirements, holding partners accountable for compliance.</p><br><br>
</li>
<li>
<p>Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.</p><br><br>
</li>
<li>
<p>Ensuring appropriate staffing at site to maintain daily operations.</p><br><br>
</li>
<li>
<p>Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.</p><br><br>
</li>
<li>
<p>Participate in relevant meetings ensuing contribution and clear communication where appropriate.</p><br><br>
</li>
<li>
<p>Monitor customer feedback seeking opportunities to improve the customer experience.</p><br><br>
</li>
<li>
<p>Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships.</p><br><br>
</li>
<li>
<p>Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.</p><br><br>
</li>
<li>
<p>Liaise with your various counterparts across the business to improve overall operational performance.</p><br><br>
</li>
<li>
<p>Participate in projects, initiatives and activities to improve the operating model and achieve company objectives</p><br><br>
</li>
</ul>
<strong>What You’ll Need to Thrive</strong>
<p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><br><br>
<ul>
<li>
<p>Minimum of 1-2 years of junior management food & beverage experience. Ideally in the restaurant industry</p><br><br>
</li>
<li>
<p>Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.</p><br><br>
</li>
<li>
<p>A good understanding and track record in influencing KPI performance</p><br><br>
</li>
<li>
<p>Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)</p><br><br>
</li>
<li>
<p>Demonstrates the ability to think on their feet and solve problems in a fast-paced environment</p><br><br>
</li>
<li>
<p>Great knowledge of food safety and health and safety compliance requirements</p><br><br>
</li>
<li>
<p>Previous experience in leading a team of several direct reports</p><br><br>
</li>
<li>
<p>Can demonstrate excellent communication skills, both verbally and written</p><br><br>
</li>
<li>
<p>Organised individual with strong attention to detail</p><br><br>
</li>
<li>
<p>Tech-savvy and comfortable working with numbers (experience with Looker preferred)</p><br><br>
</li>
<li>
<p>‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world’s fastest growing food-tech companies</p><br><br>
</li>
<li>
<p>Right to work in the relevant country</p><br><br>
</li>
<li>
<p>Able to comply to company working expectations (e.g. weekend working)</p><br><br>
</li>
</ul>
<strong>Why Join Us?</strong>
<p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.</p><br><br>
<p>We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><br><br>
<p>? Solve meaningful problems at real scale<br>Work on a complex, always-on marketplace that impacts millions every day.</p><br><br>
<p>? See your impact, fast<br>Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.</p><br><br>
<p>? Grow through challenge and ownership<br>Take on big, ambiguous problems and accelerate your career with strong support.</p><br><br>
<p>? A culture built for builders<br>High standards, collaboration, flexible working and continuous learning.</p><br><br>
<p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.</p><br><br>
<br>
<strong>Our Global Structure</strong>
<p>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p><br><br>
<br>
<strong>Diversity, Equity and Inclusion</strong>
<p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p><br><br>
<p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><br><br>
<p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p><br><br>
<p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p><br><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><u><b>Medical Science Liaison (MSL)</b></u></p><br><p><b>Location:</b> GCC Region (Field-based)</p><br><p><b>Department:</b> Medical Affairs</p><br><p><b>Job Type:</b> Permanent</p><br><p><b>Reports to:</b> Medical Affairs Lead / Medical Director</p><br><p><b>Join us and make a difference when it matters most!</b></p><br><p>At Mundipharma, we are committed to improving patient outcomes through scientific excellence, innovation, and meaningful partnerships across the healthcare ecosystem. We foster a diverse, inclusive, and collaborative environment where employees are empowered to contribute their expertise and drive impactful healthcare solutions.</p><br><p>As part of our Medical Affairs team, you will play a critical role in advancing scientific knowledge, supporting evidence-based decision-making, and building trusted relationships with healthcare stakeholders across the GCC region.</p><br><p><b>Role Summary</b></p><br><p>As a Medical Science Liaison (MSL), you serve as the scientific expert within assigned therapeutic areas, building credible peer-to-peer relationships with Key External Experts (KEEs), Healthcare Professionals (HCPs), and other healthcare stakeholders across the GCC region.</p><br><p>In this field-based role, you independently exchange scientific and clinical information, generate actionable medical insights, support evidence generation initiatives, and contribute to the development and execution of local medical strategies. You will collaborate closely with cross-functional teams while ensuring all activities are conducted in compliance with applicable regulations, ethical standards, and company policies.</p><br><p>This role requires extensive stakeholder engagement across the region and regular participation in scientific meetings, congresses, advisory boards, and educational activities.</p><br><p><b>Role and Responsibilities</b></p><br><p><b>Strategic Scientific Engagement</b></p><br><ul><li><p>Establish and maintain scientifically credible relationships with KEEs, HCPs, and relevant healthcare stakeholders through compliant, non-promotional scientific exchange.</p><br></li><li><p>Deliver balanced, evidence-based scientific and clinical information aligned with approved medical strategies.</p><br></li><li><p>Provide expert interpretation of clinical data, treatment guidelines, and emerging scientific developments.</p><br></li><li><p>Identify, evaluate, and communicate actionable medical insights to support strategic decision-making and future medical initiatives.</p><br></li><li><p>Monitor therapeutic-area developments, competitor activities, clinical advancements, and scientific trends to inform medical planning and execution.</p><br></li></ul><p><b>Medical Evidence Generation & Research Support</b></p><br><ul><li><p>Identify evidence gaps and contribute to the development of research strategies, real-world evidence (RWE) initiatives, and approved scientific projects.</p><br></li><li><p>Support investigator-initiated studies (IIS/IITs) in accordance with company policies and regulatory requirements.</p><br></li><li><p>Critically evaluate scientific literature and emerging clinical evidence to support medical and business objectives.</p><br></li><li><p>Lead assigned components of research-related activities and coordinate effectively with internal and external stakeholders.</p><br></li><li><p>Contribute to process improvements that enhance scientific quality, operational efficiency, and medical effectiveness.</p><br></li></ul><p><b>Medical Education & Scientific Communication</b></p><br><ul><li><p>Develop and deliver high-quality scientific presentations and educational programs for both internal and external audiences.</p><br></li><li><p>Support the planning and execution of medical education activities through face-to-face, digital, and omnichannel engagement channels.</p><br></li><li><p>Represent Medical Affairs at congresses, advisory boards, scientific meetings, and professional healthcare events.</p><br></li><li><p>Communicate congress highlights, emerging evidence, and scientific developments, emphasizing clinical relevance and practical application.</p><br></li><li><p>Provide therapeutic-area education, disease-state expertise, and scientific training to internal stakeholders as required.</p><br></li></ul><p><b>Medical Strategy & Insights Generation</b></p><br><ul><li><p>Gather, analyze, and communicate field medical insights to support medical strategy and cross-functional decision-making.</p><br></li><li><p>Identify unmet medical needs, treatment challenges, and opportunities to enhance patient care.</p><br></li><li><p>Contribute to the development and implementation of local medical plans and strategic initiatives.</p><br></li><li><p>Provide scientific recommendations to support product lifecycle management and future medical opportunities.</p><br></li></ul><p><b>Cross-Functional Medical Partnership</b></p><br><ul><li><p>Collaborate closely with Medical Affairs, Commercial, Market Access, Compliance, Pharmacovigilance, and other cross-functional teams.</p><br></li><li><p>Provide scientific input to customer engagement strategies, launch planning, and medical initiatives.</p><br></li><li><p>Support business decisions through evidence-based clinical insights and scientific expertise.</p><br></li><li><p>Contribute to projects requiring advanced therapeutic-area knowledge and scientific leadership.</p><br></li><li><p>Act as a trusted scientific resource and provide guidance to colleagues and stakeholders when appropriate.</p><br></li></ul><p><b>Medical Governance & Compliance Excellence</b></p><br><ul><li><p>Ensure all activities are conducted in compliance with local regulations, industry codes, company policies, and ethical standards.</p><br></li><li><p>Maintain accurate documentation of scientific engagements, medical insights, and relevant activities.</p><br></li><li><p>Ensure timely reporting and escalation of adverse events, product complaints, and medical information requests.</p><br></li><li><p>Provide scientific review and input for medical and promotional materials where required.</p><br></li><li><p>Continuously identify opportunities to improve Medical Affairs processes, operational excellence, and ways of working.</p><br></li></ul><p><b>Qualifications</b></p><br><p><b>Education</b></p><br><ul><li><p>University degree in Medicine, Pharmacy, Life Sciences, or a related healthcare discipline is required.</p><br></li><li><p>Advanced qualifications or certifications in Medical Affairs, Clinical Research, or related scientific disciplines are advantageous.</p><br></li><li><p>Medical degree, PharmD, PhD, or Master's degree is considered a strong advantage.</p><br></li></ul><p><b>Experience</b></p><br><ul><li><p>Minimum of 4–6 years of experience within the pharmaceutical, biotechnology, healthcare, or life sciences industry.</p><br></li><li><p>Previous experience as a Medical Science Liaison, Medical Advisor, Clinical Research professional, or a comparable scientific role is preferred.</p><br></li><li><p>Demonstrated success in engaging healthcare professionals and external experts through scientific exchange.</p><br></li><li><p>Experience independently managing medical initiatives, projects, or defined workstreams is preferred.</p><br></li><li><p>Experience supporting evidence-generation activities, research projects, or investigator-sponsored studies is advantageous.</p><br></li></ul><p><b>Knowledge & Skills</b></p><br><ul><li><p>Strong therapeutic-area expertise with a commitment to continuous scientific learning and professional development.</p><br></li><li><p>In-depth knowledge of clinical research methodologies, study design, and evidence-generation principles.</p><br></li><li><p>Excellent ability to critically evaluate, interpret, and communicate complex scientific and clinical information.</p><br></li><li><p>Strong scientific presentation, communication, and stakeholder engagement skills.</p><br></li><li><p>Ability to build productive relationships with KEEs, HCPs, and cross-functional teams.</p><br></li><li><p>Proven capability to work independently with minimal supervision while effectively managing multiple priorities.</p><br></li><li><p>Strong analytical thinking, problem-solving, and decision-making abilities.</p><br></li><li><p>Proficiency in digital engagement platforms, scientific literature evaluation, data interpretation, and business applications.</p><br></li><li><p>High level of personal accountability, adaptability, and collaboration.</p><br></li><li><p>Excellent written and verbal communication skills in English; additional regional languages are an advantage.</p><br></li></ul><p><b>What We Offer in Return</b></p><br><ul><li><p>Competitive compensation and benefits package.</p><br></li><li><p>Opportunities to contribute to innovative scientific initiatives and improved patient outcomes.</p><br></li><li><p>Exposure to leading healthcare professionals, academic experts, and scientific communities across the GCC region.</p><br></li><li><p>A collaborative, inclusive, and high-performing culture.</p><br></li><li><p>Continuous learning, development, and career growth opportunities.</p><br></li><li><p>The chance to work in a scientifically driven environment that values integrity, excellence, and patient-centricity.</p><br></li></ul><p><b>Diversity and Inclusion</b></p><br><p>At Mundipharma, we are committed to fostering an inclusive workplace that values diversity in all its forms. We believe that diverse perspectives drive innovation, strengthen collaboration, and ultimately help us deliver better outcomes for patients, healthcare professionals, and communities.</p><br><p><b>About Mundipharma</b></p><br><p>Mundipharma is a global healthcare company committed to supporting patients and healthcare professionals through scientific excellence, innovation, and responsible healthcare solutions. Through strong partnerships, medical leadership, and a patient-focused approach, we aim to improve healthcare outcomes and make a meaningful difference in the lives of people worldwide.</p><br><br><p><b>Additional Job Description:</b></p><br><p><b>Primary Location:</b></p><br>AE Dubai<p><b>Job Posting Date:</b></p><br>2026-07-06<p><b>Job Type:</b></p><br>Permanent </div>
<h2 class="h5">Job description</h2>
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<p><b><span>About us:</span></b></p><br> <p><span>Fortes
Education has been a leading education provider in the UAE for over four
decades with premium international schools and nurseries that have experienced
outstanding success and growth. Our schools offer the most innovative and
character-building education in the entire Middle East region.</span></p><br>
<p><span>Our
core ethos and philosophy of education is Positive Education (PosEd). Through
PosEd, our schools foster active engagement in learning, celebrating
character strengths and accomplishments. We encourage children to cultivate
fulfilling relationships with others and seek meaning and purpose in their own
lives. We enable children to become happy learners and develop into
innovative thinkers, confident young adults, and life-long learners. Our
students develop resilience, a growth mindset and deep character strengths that
allow them to flourish in an ever-changing world. </span></p><br> <p><b><span>About Sunmarke School – </span></b><span><span>Where Amazing Happens</span></span></p><br>
<p><span>Sunmarke School provides an ambitious and
inspiring, values-based education that nurtures the hearts and minds of
students so that they can flourish and achieve their dreams. Powered by our
suite of signature programmes, Sunmarke is a uniquely innovative school,
transforming young lives. This was reflected in Sunmarke School winning
the coveted ‘Most Innovative School’ award at the international Which School
Advisor ceremony in Dubai and London.</span></p><br>
<p><span>Sunmarke is an all–through school which offers a
premium education across a fantastic range of pathways for students, including
the National Curriculum of England, GCSE/IGCSE, ‘A’ Levels, BTEC and
the IB Diploma Programmes. Our students regularly win examination
boards’ ‘best in world’, ‘best in Middle East’ and ‘best in country’ awards
every year, across a diverse range of subjects. The latest incredible IB
results show that Sunmarke School is in the top 3 schools in Dubai and 69<span>th</span>
in world rankings. Our suite of Signature Programmes is unrivalled in Dubai,
with inspiring opportunities for students to experience transformative learning
opportunities. These include Environmental and Sustainability Studies, where
students learn in Forest School settings, as well as utilising cutting-edge
hydroponic technology to examine how science can support sustainability in
future terrains; a world-class STEAM centre and curriculum, which offers
students an incredible opportunity to apply their learning in solving real-world
problems, from Foundation Stage through to Year 9; Augmented and Virtual
Reality AR/VR experiences alongside our cutting edge use of Artificial
Intelligence for staff and students; outstanding performing arts opportunities
with full black box and auditorium facilities alongside peripatetic music
spaces and media suites; and a fantastic sports programme augmented with
professional coaches, which led Sunmarke to be overall champions at the BSME
Games. </span></p><br>
<p><span>Sunmarke School has been judged by the Dubai
School Inspection Bureau (DSIB) as a ‘Very Good’ school since our
third year of operation and is consistently judged ‘Outstanding’ by
British Schools Overseas (BSO).</span></p><br>
<p><span>We present an exciting opportunity to join our
all through school and to play an important part in our journey
beyond “outstanding”. Sunmarke School, Dubai is one of our flagship
schools, located at a prime location in Jumeirah Village Triangle. </span></p><br>
<p><b><span>About you:</span></b></p><br> <p><span>We <span>seek to appoint an outstanding </span></span><b><span>Chemistry Teacher </span></b><span><span>for an <b>August 2026</b> </span></span><span><span>start.</span></span></p><br> <p><b><span>We are looking for certain
qualities:</span></b></p><br>
<p><span><span>·</span></span><span><span>The
candidate should be dynamic, enthusiastic, and well-qualified, holding at
minimum a B.Ed. or a B.A. with a PGCE in Chemistry along with
QTS, with experience teaching across Key Stages 3, 4, and 5.</span></span></p><br>
<ul>
<li><span>Skilled in the best global educational practices </span></li>
</ul>
<ul>
<li><span>Committed to developing and inspiring every student, to believe that they can and will succeed </span></li>
</ul>
<p><span><span>·</span></span><span><span>Tech-savvy,
with a passion for giving their students exciting experiences using our
top-of-the-range AI Suites.</span></span></p><br>
<ul>
<li><span>Outstanding role models who embody our core values </span></li>
</ul>
<ul>
<li><span>Passionate about providing enriched learning opportunities for children in and out of the classroom.</span></li>
</ul>
<ul>
<li><span>Excellent communicators who can ignite a passion for learning in our students.</span></li>
</ul>
<ul>
<li><span>Able to make a significant contribution to our extra-curricular activities (ECA) programme and wider campus life </span></li>
</ul>
<ul>
<li><span>Strong academic background, work ethic, well-organised having excellent </span><span>interpersonal skills</span></li>
</ul> <p><b><span>Our Offer:</span></b></p><br>
<p><span><span>·</span></span><span>Excellent
tax-free salary</span></p><br>
<p><span><span>·</span></span><span>Furnished
Accommodation </span></p><br>
<p><span><span>·</span></span><span>Relocation
Allowance (applicable to overseas appointments only)</span></p><br>
<p><span><span>·</span></span><span>Medical
Insurance for self</span></p><br>
<p><span><span>·</span></span><span>Annual
Air-Ticket and paid vacations </span></p><br>
<p><span><span>·</span></span><span>Tuition
Fee Concession for up to 2 minor dependent(s)</span></p><br>
<p><span><span>·</span></span><span>State-of-the-art</span><span> facilities and
amenities in a newly built campus in a prime location in Dubai</span></p><br>
<p><span><span>·</span></span><span>An
enthusiastic learning community of students, teachers, parents, and Board
members, who are dedicated to <span>maximise</span>
student achievement, and creating positive learning opportunities in and out of
the classroom.</span></p><br>
<p><span><span>·</span></span><span>Working
within a team of highly driven and supportive colleagues</span></p><br>
<p><span><span>·</span></span><span>Excellent
professional development</span></p><br>
<p><span><span>·</span></span><span>Working
in Dubai, one of the world’s most <span>sought-after</span>
work and travel destinations</span></p><br> <p><b><span>Application Process:</span></b></p><br> <p><span>If you have the passion, energy, and commitment to drive accelerated
outcomes for young people, we will welcome your application.In return, you will join a rapidly evolving
organisation that can offer you a central role in our future growth plans.</span></p><br> <p><span>Candidates are invited to complete
our <b>Online Application</b> by visiting:</span><span>https://forteseducation.com/Careers/Current-Openings</span></p><br>
<p><span>Interviews
will take place either face-to-face in Dubai or by video conferencing if
the applicant is not based in Dubai. </span></p><br> <p><span>The
closing date for applications is the <b>15th July </b><b>2026</b>.
Please note that due to the expected volume of applications, only shortlisted
candidates will be contacted for an interview. The school reserves the right to
make suitable appointments before the official closing date, and therefore, we
would encourage candidates to apply early in the process<span>. </span>The </span><span>appointment start date will be <b>August 2026</b>.</span></p><br> <p><b><span><span>Safer Recruitment
Statement</span></span></b></p><br>
<p><span><span>Fortes Education is
committed to safeguarding and promoting the welfare of children. Policies for
safer recruitment are aligned with the recommendations of the International
Task Force on Child Protection. At Sunmarke School, we hold ourselves to a high
standard of effective practices in relation to child protection, and we are
committed to safeguarding and promoting the welfare of children. </span></span></p><br>
<p><span><span>We expect all staff
and volunteers to share this commitment. Successful applicants will be subject
to various background checks, including receipt of satisfactory references,
proof of relevant qualifications, identification, and police checks, including
overseas checks.</span></span></p><br> </div>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking an experienced Senior Transport Planner to join our planning and development team in Abu Dhabi, United Arab Emirates. This is an excellent opportunity for a detail-oriented professional who is passionate about creating sustainable transportation solutions and is ready to take the next step in their career. We're looking for an enthusiastic individual who combines analytical expertise with collaborative spirit to support our expanding portfolio of diverse and innovative projects across the region.</p><br><p>In this role, you will work with private and public sector clients, architects, planners, and other development professionals throughout the project lifecycle. You'll have the opportunity to contribute to a variety of exciting projects spanning residential, commercial, infrastructure, and sustainable development sectors. This position offers the chance to work across multiple offices and collaborate with teams from various professions on strategically important initiatives.</p><br><p>Our core transport-related work focuses on supporting clients' planning applications and development strategies. You will be instrumental in delivering high-quality technical analysis and strategic recommendations that drive project success. This role is ideal for someone who thrives in a dynamic environment, values innovation, and is committed to mentoring emerging talent while advancing their own professional growth.</p><br><ul><li>Lead the preparation, analysis, and delivery of Transport Assessments, Transport Statements, Travel Plans, Delivery and Servicing Plans, and other technical reports to support development applications and strategic planning initiatives</li><li>Conduct comprehensive transportation analysis using industry-standard software packages and tools to evaluate feasibility, impact, and optimization opportunities for development projects</li><li>Collaborate effectively with internal teams, clients, architects, planners, and regulatory bodies throughout the development lifecycle, ensuring alignment on project objectives and deliverables</li><li>Mentor and supervise junior planning staff, providing guidance on technical standards, project delivery, and professional development while ensuring work quality meets organizational benchmarks</li><li>Develop and present compelling transportation strategies, feasibility studies, and masterplan recommendations to clients and stakeholders, including public forums and regulatory presentations</li><li>Support the preparation of fee proposals for new projects and work with project managers to ensure timely and budget-conscious delivery of all assignments</li><li>Engage in strategic negotiations with local authorities and regulatory bodies, demonstrating strong communication skills and deep understanding of regional planning frameworks</li><li>Contribute to the development of innovative transportation solutions that prioritize sustainability, efficiency, and long-term strategic goals</li><li>Maintain organized project documentation and ensure transparent communication with all stakeholders regarding project progress, challenges, and outcomes</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in an analytical discipline such as Engineering, Geography, Mathematics, Economics, Urban Planning, or a related field</li><li>Proven professional experience in development-related transport planning with a demonstrated track record of preparing Transport Assessments, Transport Statements, Travel Plans, and similar technical documentation</li><li>Proficiency with transportation software packages, data analysis tools, and MS Office applications (particularly Excel and Word) for analysis, modelling, and report preparation</li><li>Demonstrated experience liaising with clients, local authorities, and regulatory bodies; familiarity with planning systems and development approval processes</li><li>Excellent written and verbal communication skills with the ability to present confidently to diverse audiences</li><li>Proven ability to lead project work, delegate effectively, and mentor junior staff</li><li>Experience in understanding client briefs, developing fee proposals, and managing project budgets and timelines</li></ul><p><strong>Preferred Qualifications:</strong></p><br><ul><li>Master's degree in Transportation Planning, Urban Planning, Civil Engineering, or related discipline, and professional membership with a recognised institution such as CIHT, SoRSA, CILT, IHE, TPS, or ICE</li><li>Experience with GIS software, spatial analysis tools, large-scale infrastructure projects, or strategic transportation planning initiatives</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
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<span>Data Migration Lead – Oracle Fusion ERP<br><b>Location:</b> Abu Dhabi, United Arab Emirates<br><br> <b>Industry:</b> Public Sector / Government<br><br> <b>Employment Type:</b> Full-Time (Permanent / Contract)<br><br> <b>Project:</b> Large-Scale Oracle Fusion ERP Transformation Programme<br><br> <b>Reporting To:</b> Solution Architect / Programme Manager<br><br> <b>Experience Required:</b> 10–15 Years<br><br>Role Summary<br></span><p>We are seeking an experienced <b>Data Migration Lead</b> to lead the end-to-end data migration workstream for a large-scale Oracle Fusion ERP implementation within a leading public sector organisation in Abu Dhabi.<br></p><br><p>This leadership role is responsible for defining and executing the overall data migration strategy, governance framework, migration architecture, and delivery across multiple Oracle Fusion Cloud modules. The successful candidate will ensure high-quality migration of enterprise data from legacy systems into Oracle Fusion while maintaining data integrity, compliance, and business continuity throughout the programme lifecycle.<br></p><br><p>The ideal candidate will possess extensive Oracle Fusion Cloud implementation experience, strong technical expertise in Oracle migration tools, and proven leadership in managing complex enterprise ERP data migration programmes.<br></p><br>Key Responsibilities<br>1. Data Migration Strategy & Planning<br><ul><li>Develop and own the overall data migration strategy aligned with programme objectives and implementation timelines.<br></li><li>Define migration methodology, governance framework, migration waves, and deployment approach.<br></li><li>Create the end-to-end migration roadmap covering extraction, transformation, cleansing, validation, loading, reconciliation, and cutover.<br></li><li>Establish migration standards, templates, quality controls, and best practices across all workstreams.<br></li><li>Define migration success criteria, readiness checkpoints, and Go-Live acceptance standards.<br></li></ul>2. Migration Architecture & Technical Design<br><ul><li>Design enterprise-scale migration architecture supporting Oracle Fusion Cloud ERP.<br></li><li>Define migration approaches for Oracle Fusion modules including: <ul><li>Financials<br></li><li>Human Capital Management (HCM)<br></li><li>Procurement<br></li><li>Supply Chain Management (SCM)<br></li><li>Project Portfolio Management (PPM)<br></li></ul></li><li>Select and govern appropriate migration mechanisms including: <ul><li>HDL<br></li><li>FBDI<br></li><li>ADFDI<br></li><li>REST APIs<br></li></ul></li><li>Ensure migration architecture aligns with overall solution architecture and Oracle implementation standards.<br></li><li>Review and approve technical migration designs developed by the project team.<br></li></ul>3. Data Assessment & Governance<br><ul><li>Lead legacy data discovery and assessment activities across all source systems.<br></li><li>Analyse source data quality, completeness, consistency, and complexity.<br></li><li>Establish data ownership, stewardship, governance, and approval processes.<br></li><li>Define cleansing rules, transformation standards, and validation criteria.<br></li><li>Maintain: <ul><li>Data Migration Plan<br></li><li>Object Inventory<br></li><li>Mapping Documents<br></li><li>Transformation Specifications<br></li><li>Traceability Matrix<br></li><li>Data Quality Register<br></li></ul></li></ul>4. ETL Design & Migration Delivery<br><ul><li>Lead the design and development of extraction, transformation, and loading processes.<br></li><li>Oversee development of Oracle Fusion migration templates and conversion programs.<br></li><li>Manage migration activities including: <ul><li>Data extraction<br></li><li>Data transformation<br></li><li>Data validation<br></li><li>Data loading<br></li><li>Reconciliation<br></li><li>Defect resolution<br></li></ul></li><li>Supervise multiple mock migration cycles and production migration rehearsals.<br></li><li>Ensure accurate reconciliation between source and target systems.<br></li><li>Coordinate production migration and cutover execution.<br></li></ul>5. Oracle Fusion Data Migration<br><p>Lead migration activities across Oracle Fusion functional areas including:<br></p><br><ul><li>General Ledger (GL)<br></li><li>Accounts Payable (AP)<br></li><li>Accounts Receivable (AR)<br></li><li>Fixed Assets (FA)<br></li><li>Cash Management<br></li><li>Procurement<br></li><li>Inventory<br></li><li>Supplier Master<br></li><li>Customer Master<br></li><li>Human Capital Management<br></li><li>Projects<br></li><li>Chart of Accounts<br></li><li>Organization Structures<br></li><li>Value Sets<br></li><li>Reference Data<br></li></ul><p>Ensure migrated data complies with Oracle Fusion configuration and business rules.<br></p><br>6. Integration & Cross-Functional Collaboration<br><ul><li>Work closely with Functional Consultants, Solution Architects, Integration Leads, and Technical Teams.<br></li><li>Ensure migration activities are aligned with: <ul><li>Configuration<br></li><li>Integrations<br></li><li>Reporting<br></li><li>Security<br></li><li>Extensions<br></li></ul></li><li>Collaborate with business stakeholders to validate transformation logic and business rules.<br></li><li>Support Oracle Integration Cloud (OIC) integration requirements where applicable.<br></li></ul>7. Cutover & Go-Live Support<br><ul><li>Develop detailed migration cutover plans.<br></li><li>Coordinate data freeze activities.<br></li><li>Lead multiple cutover rehearsals.<br></li><li>Execute production migration during Go-Live.<br></li><li>Monitor migration execution and resolve issues during deployment.<br></li><li>Conduct post-Go-Live reconciliation and data validation.<br></li><li>Support Hypercare activities until successful project stabilization.<br></li></ul>8. Stakeholder & Team Management<br><ul><li>Serve as the primary point of contact for all data migration activities.<br></li><li>Manage communication with client stakeholders, programme leadership, and third-party vendors.<br></li><li>Present migration readiness reports to Steering Committee and Design Authority.<br></li><li>Lead and mentor: <ul><li>Data Migration Analysts<br></li><li>ETL Developers<br></li><li>Data Stewards<br></li><li>Technical Consultants<br></li></ul></li><li>Manage risks, issues, dependencies, and mitigation plans throughout the migration lifecycle.<br></li></ul>Required Qualifications & Experience<br>Experience<br><ul><li>Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related discipline.<br></li><li>10–15 years of overall IT experience.<br></li><li>Minimum 8 years of ERP data migration experience.<br></li><li>Minimum 5 years leading Oracle Fusion Cloud ERP data migration projects.<br></li><li>Successfully delivered at least two full lifecycle Oracle Fusion ERP implementations in a Data Migration Lead capacity.<br></li><li>Proven experience managing end-to-end migration from strategy through post-Go-Live support.<br></li><li>Experience within Public Sector, Government, or highly regulated industries is highly desirable.<br></li></ul>Technical Skills<br>Oracle Fusion<br><p>Strong hands-on experience with:<br></p><br><ul><li>Oracle Fusion Financials<br></li><li>Oracle Fusion HCM<br></li><li>Oracle SCM<br></li><li>Oracle Procurement<br></li><li>Oracle PPM<br></li></ul>Oracle Migration Tools<br><p>Expert knowledge of:<br></p><br><ul><li>HDL (HCM Data Loader)<br></li><li>FBDI<br></li><li>ADFDI<br></li><li>REST APIs<br></li><li>Spreadsheet Loader Utilities<br></li></ul>Database & Development<br><ul><li>SQL<br></li><li>PL/SQL<br></li><li>Oracle Database<br></li><li>Python (preferred)<br></li><li>Shell Scripting (preferred)<br></li></ul>ETL Technologies<br><p>Experience with one or more:<br></p><br><ul><li>Oracle Data Integrator (ODI)<br></li><li>Informatica<br></li><li>Talend<br></li><li>DataStage<br></li><li>Similar enterprise ETL platforms<br></li></ul>Integration<br><p>Experience with:<br></p><br><ul><li>Oracle Integration Cloud (OIC)<br></li><li>Middleware integrations<br></li><li>API-based migration approaches<br></li></ul>Data Management Competencies<br><ul><li>Enterprise Data Governance<br></li><li>Data Quality Management<br></li><li>Data Profiling<br></li><li>Data Cleansing<br></li><li>Master Data Management (MDM)<br></li><li>Data Mapping<br></li><li>Data Reconciliation<br></li><li>Exception Management<br></li><li>Migration KPI Reporting<br></li><li>Cutover Planning<br></li><li>Data Validation<br></li><li>Risk Management<br></li></ul>Leadership Competencies<br><ul><li>Strong leadership and people management skills.<br></li><li>Excellent stakeholder engagement and communication.<br></li><li>Ability to translate technical risks into business impact.<br></li><li>Strong analytical and problem-solving capability.<br></li><li>Excellent planning and organisational skills.<br></li><li>Ability to manage multiple workstreams simultaneously.<br></li><li>Experience working within multicultural and matrix organisations.<br></li></ul>Preferred Certifications<br><p>One or more of the following certifications are highly desirable:<br></p><br>Oracle<br><ul><li>Oracle Fusion Financials Certified Implementation Professional<br></li><li>Oracle Fusion HCM Certified Implementation Professional<br></li><li>Oracle Cloud ERP Certifications<br></li></ul>Data Management<br><ul><li>CDMP (Certified Data Management Professional)<br></li><li>DAMA-DMBOK Certification<br></li></ul>Architecture<br><ul><li>TOGAF Certification<br></li></ul>Project Delivery<br><ul><li>PMP<br></li><li>PRINCE2<br></li><li>Agile / SAFe Certification<br></li></ul>Working Conditions<br><ul><li>Full-time, on-site role based in Abu Dhabi, UAE.<br></li><li>Availability to support extended working hours during migration rehearsals, cutover, and Go-Live activities.<br></li><li>Occasional travel within the UAE may be required.<br></li><li>Candidate must hold, or be eligible to obtain, a valid UAE employment visa.<br></li></ul>Why Join Us<br><p>This role offers the opportunity to lead one of the UAE's most significant Oracle Fusion ERP transformation programmes within the public sector. You will work alongside experienced technology and business leaders, driving enterprise-wide digital transformation while implementing best-in-class data migration practices that will have a lasting organisational impact.<br></p><br>Equal Opportunity Employer<br><p>We are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and provided equal opportunities regardless of nationality, gender, age, religion, disability, or background. We welcome applications from qualified professionals who share our commitment to excellence and innovation.<br></p><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p><br><p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p><br><p><b>Role Purpose </b></p><br><p>Reporting daily to the Assistant Facilities Manager or Facilities Manager, the role of Facilities Coordinator has been created to assist in all and any areas to ensure that the FM services to the building run smoothly.</p><br><p><b>What this job involves </b></p><br><ul><li>Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.</li><li>Working with the Facilities Manager and Moves and Changes team to address internal space requirements and to organise/assist with team moves and Moves and Changes team.</li><li>Monitoring stock levels of Stationary and Consumables used by Employees and placing orders with suppliers.</li><li>Managing internal moves within the building with the Facilities Manager.</li><li>Working with Facilities Manager and Moves and Changes team to maintain floor plans.</li><li>Assisting in setting up in house and external events as and when required.</li><li>Working with the Building Operations team and reporting all defective H&S equipment to the respective person and arrange for repairs to be carried out.</li><li>Supporting the Assistant Facilities Manager as and when required regarding vendor management and Soft Service Support.</li><li>Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.</li><li>Upkeep and review of Manuals, Handbooks, Guidance notes etc.</li><li>Cover Receptionist Role & Responsibilities when required</li><li>Understand primary responsibilities of Meeting and Evens and support M&E Specialist when required</li><li>Manage day to day mail room operation, deliveries, enquiries, etc.</li><li>Be aware of basic procedures, courier suppliers and all external key contacts.</li><li>Manage mail related supplies stock and place order when needed.</li><li>Other tasks and duties as required.</li></ul><p><b>Every day is different, and in all these activities, we’d encourage you to show your ingenuity. </b></p><br><p><b>Sounds like you? To apply you need to be / have:</b></p><br><ul><li>Previous experience of working within a high profile corporate environment</li><li>Previous reception or hospitality experience would be beneficial</li><li>Pro-active and hands on – happy to support other Team members</li><li>Knowledge of Facilities Management processes preferable</li><li>IT Skills, Outlook, Excel, Word.</li><li>Professional, friendly and welcoming attitude</li><li>Good attention to detail</li><li>Ability to show initiative</li><li>Excellent communication skills</li><li>Organizational skills and the ability to prioritize a busy workload</li><li>Customer service background essential</li></ul><p><b>What you can expect from us </b></p><br><ul><li>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</li><li>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</li><li>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...</li></ul><p>Apply today at jll.com/careers.</p><br><p><b><i>JLL Privacy Statement</i></b></p><br><p><i>When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.</i></p><br><p><i>For additional details please see </i><i><span>JLL's Global Privacy Statement</span></i><i> or our career site pages for each country.</i></p><br><p><i>For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy </i><i><span>here</span></i><i>.</i></p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p><b>Job Tags:</b></p><br>GREF<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our <span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><b><u><span><span>An Exhilarating Opportunity</span></span></u></b><br></p><br><p><span><span>Are You Ready for a Daring Challenge with The World’s Hottest Luxury
Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining
‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</span></span><br></p><br><p><span><span>Join the FIVE Tribe - and Get Ready to Make Waves.</span></span><br></p><br><p><b><u><span><span><span>The Candidate</span></span></span></u></b><br></p><br><p><span><span>A Driven
Self-Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast-Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go-Getter.</span></span><br></p><br><p><span><span>Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Food and Beverage Team as a Door Managerwill Empower you to deliver Exceptional Experiences
across our award-winning Lifestyle Destinations. Jump on Board and Unlock your
Potential in a Buzzing Environment that will take your Career to New Heights!</span></span><br></p><br><p><b><u><span><span>Compensation<br></span></span></u></b></p><br><ul><li><span><span><span>A fixed monthly salary of <b>AED 10,000</b> offered as part of this exciting career opportunity.</span></span><br></span></li></ul><p><b><u><span><span>What We’re
Looking For</span></span></u></b><br></p><br><ul><li><span><span><span>A proven track record
of 2-3 years in a Luxury Hotel environment in a supervisory or managerial Front
Office role, delivering sensational Guest Experiences synonymous with FIVE's
award-winning Service Quality.</span></span><br></span></li><li><span><span><span>Extensive Proficiency
in managing Reservations platforms and bookings across various channels
Efficiently.</span></span><br></span></li><li><span><span><span>A Proactive Nature,
coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation
is curated to perfection.</span></span><br></span></li><li><span><span><span>Excellent
communication and interpersonal skills, leveraging strong verbal and written
skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.</span></span><br></span></li><li><span><span><span>A Welcoming and
Enthusiastic Energy that sets the tone for a Sensational Guest Experience.</span></span><br></span></li><li><span><span><span>Commitment to
maintaining a Sensational reception area, reflecting the Premium standards of FIVE
Hotels.</span></span><br></span></li><li><span><span><span>Next-Level
Organisational and Leadership skills, effectively leading and inspiring the
FIVE Tribe to New Heights.</span></span><br></span></li><li><span><span><span>A professional,
Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and
maintaining a polished, ‘FIVE-Styled’ demeanour.</span></span><br></span></li><li><span><span><span>A hands-on attitude,
fuelled by a ‘Can-Do!’ Spirit.</span></span><br></span></li></ul><p><b><u><span><span>Key Responsibilities</span></span></u></b><br></p><br><ul><li><span><span><span>Demonstrates extensive
knowledge of FIVE Hotels and recognises Regular Guests, delivering Sensational
Personalised Service and Guest Relations.</span></span><br></span></li><li><span><span><span>Provides accurate Waiting Times
and effectively manages Seating Arrangements, optimising the ‘FIVE-Star’ Guest Experience.</span></span><br></span></li><li><span><span><span>Creates and maintains an Electrifying
‘Vibe at FIVE’ for Guests, Meticulously accommodating Guests preferences and
special requests.</span></span><br></span></li><li><span><span><span>Greets Guests with Warmth
and Professionalism, embodying the Essence of FIVE and setting the tone for a
Next-Level Guest Experience.</span></span><br></span></li><li><span><span><span>Enhances the Guest Experience
through Attentive assistance, anticipating needs and Exceeding Expectations.</span></span><br></span></li><li><span><span><span>Extends special courtesies
to VIP Guests, ensuring their Comfort and Satisfaction throughout their experience
at Playa Pacha.</span></span><br></span></li><li><span><span><span>Upholds the Highest Standards
of Insta-Worthy Grooming and Conduct.</span></span><br></span></li><li><span><span><span>Continuously seeks
opportunities to enhance Guests' perception of Playa Pacha.</span></span><br></span></li><li><span><span><span>Takes Ownership of the Entrance
to Playa Pacha, serving as the Guests' first Point of Contact.</span></span><br></span></li><li><span><span><span>Efficiently executes Guest List
and Ticket Verification procedures, maintaining a Balance between Exclusivity
and Accessibility.</span></span><br></span></li><li><span><span><span>Employs strategic Crowd Management
Techniques to regulate Guest flow and prevent congestion while upholding FIVE’s
Exacting Standards.</span></span><br></span></li><li><span><span><span>Maintains constant Vigilance
over the Entrance Area, promptly addressing any potential Security Concerns or
disruptive behaviour.</span></span><br></span></li><li><span><span><span>Collaborates closely with
the Security Team to implement proactive measures and Respond Effectively to
incidents or emergencies.</span></span><br></span></li><li><span><span><span>Leads by example, Embodying
Professionalism, integrity, and teamwork in interactions with Door Staff and fellow
FIVE Tribe Members.</span></span><br></span></li><li><span><span><span>Provides ongoing Support
and Guidance to the Team, fostering a Collaborative Environment where everyone
feels Empowered to Excel.</span></span><br></span></li><li><span><span><span>Conducts regular Training
sessions and briefings to ensure ‘FIVERs’ are well-informed and aligned with Operational
Standards and Objectives.</span></span><br></span></li><li><span><span><span>Acts as a liaison between Guests
and other Departments, facilitating Seamless communication and Resolving
queries or issues with Finesse.</span></span><br></span></li><li><span><span><span>Serves as a Proud Ambassador
of Playa Pacha, embodying its Spirit of Next-Level Entertainment, Creativity,
and Sustainability in Every interaction.</span></span><br></span></li></ul><p><b><u><span><span><span>The Team</span></span></span></u></b><br></p><br><p><span><span>‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard
to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe
at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that
keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded
Individuals who share your Passion for Delivering Unforgettable Moments that
last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</span></span><br></p><br><p><b><u><span><span>Sustainable
Indulgence at FIVE</span></span></u></b><br></p><br><p><span><span>FIVE is a leader in Sustainable Luxury Hospitality and Entertainment,
with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest
green building rating globally. FIVE's Dubai properties run on 100% solar power
through the UAE's only hotel I-REC Agreement with DEWA.</span></span><br></p><br><p><span><span>In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's
highest ESG rating out of ISS' 7,000+ universe of rated entities.. With the
acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable
Indulgence strategy into new frontiers, as The Group drives global 2050 Net
Zero action, now.</span></span><br></p><br><p><b><u><span><span>An Equal Opportunity Employer</span></span></u></b><br></p><br><p><span><span>The FIVE Tribe represents over 80+ nationalities across its over 3000
‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list
of Large Organisations, the FIVE Tribe is more than a group of people working
together – it is a Family bonded by common Values and Goals, Celebrating
People, Culture and Diversity.</span></span><br></p><br><p><b><u><span><span><span>About
FIVE Hotels and Resorts</span></span></span></u></b><br></p><br><p><span><span>FIVE Hotels and Resorts prides itself on being Disruptively Different
and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the
epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm
Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our
Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and
offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining
Concepts, and 360-Degree Immersive Nightlife Venues. As part of the
Accomplished FIVE Tribe, you will be part of a group of High Achievers who
Fearlessly Challenge Conventions on a Global Stage.</span></span><br></p><br><p><span><span>Find out more here: fivehotelsandresorts.com</span></span><br></p><br><br> </div>
Role Description A Head of Operations is responsible for leading and overseeing the organization's day-to-day operational activities, developing operational strategies, managing teams and resources, improving processes, controlling costs, and ensuring the efficient delivery of products and services. The role works closely with senior management and cross-functional departments to achieve business objectives, maintain operational excellence, ensure regulatory compliance, and drive sustainable organizational growth. Key Responsibilities Lead and oversee the organization's overall day-to-day operational activities. Develop and implement operational strategies, plans, policies, procedures, and performance objectives aligned with business goals. Translate organizational strategy into practical operational plans, priorities, targets, and measurable outcomes. Manage and coordinate multiple departments, teams, business units, projects, and operational functions as required. Establish operational KPIs, performance standards, service levels, productivity targets, and business-performance metrics. Monitor operational performance and ensure departments consistently achieve agreed objectives and targets. Identify operational bottlenecks, inefficiencies, service gaps, resource constraints, and process risks. Develop and implement initiatives to improve operational efficiency, productivity, service quality, profitability, and customer satisfaction. Lead continuous-improvement programs, process optimization, workflow redesign, automation, and operational transformation initiatives. Manage operational budgets, expenditure, resource allocation, cost controls, and financial-performance targets. Monitor operating costs and identify opportunities to reduce waste, improve resource utilization, and increase operational profitability. Develop workforce plans and ensure appropriate staffing levels, skills, structures, and resources are available to support business requirements. Lead, coach, mentor, and develop managers, supervisors, and operational teams. Establish clear responsibilities, performance expectations, accountability structures, and reporting lines across operational functions. Support recruitment, onboarding, training, performance management, succession planning, and employee-development initiatives. Promote a culture of accountability, collaboration, operational discipline, customer service, and continuous improvement. Coordinate closely with finance, HR, procurement, supply chain, logistics, sales, marketing, IT, legal, compliance, and other departments. Ensure effective communication and coordination between operational teams and senior management. Oversee supply chain, procurement, logistics, facilities, production, service delivery, customer operations, or other business functions where applicable. Monitor operational capacity, workflow, demand, resources, inventory, equipment, facilities, and service requirements. Ensure products and services are delivered according to agreed quality, cost, schedule, and service standards. Monitor customer-service performance, customer complaints, service failures, operational incidents, and corrective actions. Develop and maintain operational policies, standard operating procedures (SOPs), workflows, controls, and process documentation. Ensure operational activities comply with applicable laws, regulations, contractual requirements, industry standards, and company policies. Work with legal, compliance, risk, and quality teams to identify and mitigate operational and regulatory risks. Establish appropriate risk-management, business-continuity, emergency-response, and operational-resilience processes. Lead operational response to critical incidents, business disruptions, service failures, supply interruptions, and other major operational challenges. Monitor supplier, contractor, service-provider, and third-party performance where applicable. Negotiate or support commercial arrangements, service agreements, operational contracts, and supplier relationships as required. Review operational reports, financial information, customer data, productivity metrics, and performance trends to support management decisions. Prepare operational dashboards, management reports, business reviews, forecasts, budgets, and strategic recommendations. Use data and business intelligence to identify trends, risks, opportunities, and operational improvement priorities. Oversee implementation of operational technology, ERP systems, workflow platforms, automation tools, and digital-transformation initiatives. Ensure effective management and protection of company assets, equipment, facilities, technology, and operational resources. Monitor operational quality, safety, security, compliance, and service standards. Establish audit, inspection, quality-control, and operational-review processes where required. Work with senior leadership to develop annual operating plans, budgets, growth strategies, and organizational priorities. Support business expansion, new-site launches, new products or services, market entry, restructuring, and strategic operational initiatives. Evaluate operational risks and develop contingency plans, alternative processes, and recovery strategies. Maintain strong relationships with key customers, partners, suppliers, regulators, service providers, and other stakeholders. Ensure confidentiality and appropriate protection of operational, commercial, financial, employee, customer, and strategic information. Monitor industry trends, market developments, emerging technologies, operational best practices, and competitive practices. Identify opportunities to improve operational efficiency, profitability, service quality, productivity, scalability, customer satisfaction, and organizational performance. Contribute to continuous improvement of business operations, workforce performance, process efficiency, cost management, risk control, service delivery, and long-term organizational growth. Qualifications Bachelor's degree in Business Administration, Operations Management, Management, Supply Chain Management, Engineering, or a related field. Master's degree in Business Administration (MBA), Operations Management, or a related discipline is advantageous. Significant experience in operations management, business operations, general management, or a related senior leadership position. Demonstrated experience managing multiple operational functions, departments, teams, projects, or business units. Strong knowledge of operational strategy, business processes, performance management, resource planning, cost control, and organizational development. Proven experience developing and implementing operational strategies, policies, procedures, KPIs, and performance-improvement programs. Strong financial understanding, including budgeting, forecasting, cost management, profitability analysis, and resource allocation. Excellent leadership, team-management, coaching, mentoring, delegation, and organizational-development skills. Strong analytical, strategic-thinking, problem-solving, decision-making, and risk-management abilities. Excellent communication, negotiation, presentation, stakeholder-management, and interpersonal skills. Strong understanding of process improvement methodologies, operational excellence, Lean, Six Sigma, or similar approaches is advantageous. Proficiency in Microsoft Office, particularly Excel, Power Point, Word, and Outlook. Familiarity with ERP, CRM, business intelligence, workflow-management, operational reporting, and other enterprise systems is advantageous. Strong knowledge of compliance, risk management, health and safety, quality management, and business-continuity principles. Experience managing suppliers, contractors, service providers, strategic partners, and external stakeholders is advantageous. Strong understanding of workforce planning, organizational structures, talent development, and performance-management practices. Ability to analyze operational data, identify performance trends, and convert insights into practical business improvements. Experience leading organizational change, digital transformation, process automation, restructuring, or business-expansion initiatives is advantageous. Ability to manage complex operations, competing priorities, tight deadlines, operational disruptions, and high-pressure situations. Relevant professional qualifications in operations management, supply chain, project management, Lean Six Sigma, or business management are advantageous. Strong ability to work effectively with CEOs, executive leadership, department heads, managers, employees, customers, suppliers, regulators, and other stakeholders. Professional, strategic, accountable, decisive, commercially aware, proactive, adaptable, and results-oriented. Strong commitment to operational excellence, business performance, cost efficiency, service quality, employee development, risk management, customer satisfaction, scalability, and continuous improvement.
<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p><br><p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p><br><p><b>Role Purpose </b></p><br><p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p><br><p><b>What this job involves</b></p><br><ul><li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li><li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li><li>Receive, direct and relay telephone, email and other queries via front of house</li><li>Greet, assist and direct candidates/new hires/visitors and the general public appropriately</li><li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li><li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li><li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li><li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li><li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li><li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li><li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li><li>Provide timely, accurate & personalized response to meetings and events enquiries</li><li>Work flexibly in different settings as part of a the team</li><li>Coordinate the daily updating of room booking displays in line with local/regional processes</li><li>Play a key part in supporting onsite space audits and walk-the-store processes</li><li>Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks</li></ul><p><b>Every day is different, and in all these activities, we’d encourage you to show your ingenuity. </b></p><br><p><b>Sounds like you? To apply you need to be / have:</b></p><br><ul><li>Experience in reception, concierge or related field</li><li>Previous catering or hospitality experience is desirable</li><li>Excellent people skills and ability to interact with a wide range of client staff and demands</li><li>Previous experience of working within a high profile corporate environment</li><li>Facilities Management exposure would be beneficial</li><li>Fluency in English and local language</li><li>Strong PC literacy and proven ability to manage daily activities using various systems.</li><li>Very high attention to detail</li><li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.</li><li>Ability to maintain professionalism at all times and be an ambassador of the team.</li><li>Be an excellent team player with the want to go above and beyond for each other</li></ul><p><b>What you can expect from us </b></p><br><ul><li>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</li><li>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</li><li>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...</li></ul><p>Apply today at jll.com/careers.</p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p><b>Job Tags:</b></p><br>Hiring<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our <span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <span>Contact Us</span> page > I want to work for JLL.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
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<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
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Preferred candidate </h2>
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<b>Nationality</b>
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United Arab Emirates </div>
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