Navigation Officer Jobs in UAE
3768 Jobs Found
<h2 class="h5">Job description</h2>
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<p>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.<br>You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>We are looking for experienced Senior Data Center Engineers/Technicians to join our Infrastructure Operations team as technical leads within Data Center Operations (DCO). As a Senior Data Center Engineer/Technician, you will serve as a subject matter expert (SME) and escalation point for complex infrastructure issues including hardware, fiber, networking, and related systems. You will mentor junior technicians, drive process improvements, and take ownership of operational excellence across your site or shift. You will independently resolve the most complex infrastructure issues and lead cross-functional troubleshooting efforts to minimize customer impact.<br>Key job responsibilities<br>Safety<br>- Champion and enforce the highest safety standards; drive a world-class safety culture across the team.<br>- Lead safety initiatives, projects, and audits to foster continuous improvement in safety performance.<br>- Adhere to all DC safety protocols during red zone (RZ) and floor operations; coach others on compliance.<br>- Conduct safety inspections, identify hazards, and implement corrective actions to maintain site compliance standards.<br>- Mentor team members on safe work practices and serve as a safety role model.<br>Data Center Operations (DCO)<br>- Diagnose and resolve complex hardware, network, and infrastructure problems with minimal supervision.<br>- Serve as the primary escalation point for issues.<br>- Troubleshoot events within internal Service Level Agreements (SLAs) and drive resolution of high-severity incidents.<br>- Perform advanced root cause analysis (RCA) of equipment failures and document findings to prevent recurrence.<br>- Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).<br>- Ability to work at heights as required by operational tasks.<br>- Perform and oversee a full range of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.<br>- Develop, review, and improve Standard Operating Procedures (SOPs) and runbooks to enhance operational efficiency.<br>- Train and mentor junior technicians on troubleshooting methodologies, tools, and best practices.<br>Scope & Decision-Making<br>- Operate across multiple process paths within the DCO team, applying deep technical knowledge to independently determine the correct course of action — including non-standard situations requiring judgment and deviation from established procedures.<br>- Make real-time operational decisions that balance speed, safety, and quality.<br>- Work is reviewed periodically by supervision; expected to operate with significant autonomy on day-to-day tasks.<br>Communication & Collaboration<br>- Communicate clearly and effectively via tickets, SIMs, task tracking entries, write-ups, and post-incident reviews.<br>- Lead team meetings, present operational updates to leadership, and represent DCO in cross-functional discussions.<br>- Collaborate with partner teams (DCEO, Security, Logistics, Engineering) to resolve complex issues and drive improvements.<br>Impact & Process Improvement<br>- Deliver work that directly impacts site-level and cluster-level metrics including ticket resolution, decom throughput, SLA adherence, and safety compliance.<br>- Identify, propose, and implement process improvements that drive operational excellence within DCO workflows.<br>- Own and track improvement initiatives from ideation through execution and measurement.<br>Technical Leadership & Mentorship<br>- Serve as a technical mentor and on-the-job trainer for junior technicians and new hires.<br>- Lead shift operations in the absence of a manager or site lead; act as the point of contact for escalations.<br>- Support onboarding and certification of new team members through structured training and knowledge transfer.<br>Shift & On-Call<br>- Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br>About the team<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Why AWS?<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship & Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- High School or equivalent diploma<br>- Experience in computer networking<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Experience with computer hardware troubleshooting and repair, including server, storage, and networking equipment<br>- Bachelor's degree in IT, computer science or equivalent<br>- Experience in a data center or other critical environment<br>- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings<br>- Proficiency in Linux operating systems and command-line troubleshooting<br>- Experience with network protocols and fiber optic infrastructure<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>
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Company Description<br><p>NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. </p><br><p>You’ll be working as a Consultant role, responsible for collaborating on insights /delivery for Oman/Kuwait/Qatar clients</p><br><br>Job Description<br><p>Responsibilities</p><br><ul><li>Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications.</li><li>- Responsible for identifying relevant stakeholders at Client (e.g., respective decision makers for service model, JBP, NPS, contract renewal)</li><li>-Work closely with the AD to develop strategic direction and service strategy to advance client’s priorities through JBPs and drive improved, measurable satisfaction with NIQ </li><li>- Leads JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of JBP and customer ways of working, and collaborating with other CS functions to incorporate analytic and data quality elements into JBP</li><li>Lead QBO and Client Review process, focusing on service delivery and ROI elements, showcasing outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining JBP to align with customer priorities and objectives</li><li>Lead and own NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized</li><li>-Responsible for consulting and service model elements for master contract renewal, proposal/RFP building process, and creation/delivery of client presentations</li><li>-Build deep expertise and empathy for Customer’s business and associated needs</li><li>-Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with the key customer stakeholders</li><li>Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and guide/ coach Industry Insights team to identify, create, and convert opportunities to incremental sales through strong client relationships </li><li>Create value through leveraging existing NIQ tools to advance Customer business objectives through strategic Thought Leadership and flawless execution</li><li>Identify opportunities for increased partnership and elevate those opportunities to organizational partners </li><li>Facilitate a clear day-to-day and strategic two-way communication between NIQ and Customers</li><li>Serve as the SPOC for coverage, quality, delivery, servicing, and technical issues escalation from Industry Insights, Customer Service, and/or Operations/Data Science, and drive and coordinate internal cross-functional customer issue resolution and associated response</li><li>Lead onboarding process and own the setup of client onboarding in collaboration with other CS functions</li><li> Understand and be able to explain CPS usage (facts and fundamentals) to clients accurately and confidently, </li><li> Be able to bring insights from CPS (especially to create CPS sales opportunities for other markets if the client is at HQ, also responsible for an NIQ market with CPS, where they are not purchasing CPS from NIQ)</li></ul><br>Qualifications<br><p>1-2 years of experience in the CPG industry and/or related sales, category management, market research</p><br><p>- Prior experience with NIQ (or similar) solutions preferred Analytics space, including POS/Panel data </p><br><p>- Strong knowledge of the CPG industry and client organizations </p><br><p>- Consultative client skills and innovative problem-solving skills </p><br><p>- Proven experience in successfully leading complex client relationships </p><br><p>- Proven track record of building client engagement </p><br><p>- Experience building relationship and consensus with clients </p><br><p>- Ability to successfully influence and negotiate with clients, colleagues, and Executives/management</p><br><p>- Ability to write and deliver effective proposals and presentations </p><br><p>- Proven and quantifiable overachievement of revenue, sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency </p><br><p>- Proven skills managing selling cycles from four week to six </p><br><p>- Bachelors degree</p><br><br>Additional Information<br><p><strong>Our Benefits</strong></p><br><ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul><p>NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/</p><br>
<p><strong>About NIQ</strong></p><br><p>NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.</p><br><p>For more information, visit NIQ.com</p><br><p>Want to keep up with our latest updates?</p><br><p>Follow us on: LinkedIn | Instagram | Twitter | Facebook</p><br>
<p><strong>Our commitment to Diversity, Equity, and Inclusion</strong></p><br><p>At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p><br><br><br> </div>
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<strong>Job Code: </strong>348/001/456<br><strong>Industry: </strong>Water Treatment<br><strong>Department:</strong> After-Sales – Operations & Maintenance<br><strong>Reports To:</strong> After-Sales Manager / O&M Manager<br><br>We are seeking an experienced <strong>Operations & Maintenance Engineer </strong>to oversee the complete lifecycle management of Sewage Treatment Plants (STPs) and Pumping Stations across various sites. The role is responsible for ensuring continuous, efficient, and compliant plant operations through technical leadership, team management, process optimization, maintenance planning, and stakeholder coordination.<br>The ideal candidate will be a proactive professional capable of delivering operational excellence while maintaining high standards of safety, quality, and regulatory compliance. This Operations & Maintenance Engineer Job in Sharjah requires strong technical knowledge of wastewater treatment processes, plant equipment, preventive and corrective maintenance, and O&M operations.<br><br><ul><li>Oversee the daily operations of Sewage Treatment Plants (STPs) and Pumping Stations, including biological, mechanical, civil, electrical, instrumentation, and chemical treatment processes.</li><li>Ensure continuous plant operations within design parameters and maintain compliance with municipality regulations and applicable environmental standards.</li><li>Monitor real-time process performance data, identify deviations, and implement corrective actions to optimize plant efficiency and output quality.</li><li>Supervise water quality testing and laboratory analysis to ensure treated effluent meets required discharge standards and permits.</li><li>Evaluate and optimize chemical dosing systems, including coagulants, disinfectants, and other treatment chemicals.</li><li>Conduct regular process audits, monitor energy consumption, and implement improvements to enhance efficiency and reduce operational costs.</li><li>Oversee the safe and compliant handling, storage, and disposal of sludge and chemical by-products.</li><li>Develop, implement, and continuously improve preventive maintenance (PM) schedules for plant equipment, including pumps, blowers, surface aerators, motors, control panels, PLC panels, MCC panels, instrumentation, SCADA systems, and civil structures.</li><li>Manage corrective maintenance activities and ensure rapid resolution of equipment breakdowns to minimize plant downtime.</li><li>Plan and supervise major overhauls, equipment replacements, and capital maintenance works in coordination with clients and relevant stakeholders.</li><li>Maintain an accurate asset management register, including equipment history, maintenance records, and warranty information.</li><li>Ensure calibration and functional testing of critical instrumentation, meters, and control systems according to prescribed schedules.</li><li>Coordinate and supervise specialist subcontractors and third-party service providers for maintenance activities.</li><li>Assess and prioritize maintenance work orders based on criticality and operational impact.</li><li>Lead, supervise, and mentor the O&M team, including Senior Operators, Mechanical and Electrical Technicians, Operators, and Support Staff across assigned sites.</li><li>Allocate daily tasks, monitor attendance, coordinate shift planning and leave management, and ensure effective manpower deployment across multiple sites.</li><li>Conduct performance evaluations, identify training requirements, and provide on-the-job coaching and mentoring to team members.</li><li>Manage emergency plans during excessive flows, rain, floods, environmental disasters, and natural calamities affecting pumping stations and treatment facilities.</li><li>Enforce compliance with all Health, Safety, and Environmental (HSE) policies, procedures, and statutory requirements.</li><li>Ensure compliance with Permit-to-Work (PTW), Lockout/Tagout (LOTO), and confined space entry procedures.</li><li>Investigate incidents, near-misses, and unsafe conditions and implement appropriate corrective and preventive actions.</li><li>Ensure the availability, proper use, and maintenance of Personal Protective Equipment (PPE) and safety tools.</li><li>Maintain environmental compliance regarding effluent discharge quality, chemical handling, waste management, and noise control.</li><li>Coordinate with the HSE team regarding safety concerns, PPE requirements, HSE visits, and inductions.</li><li>Maintain comprehensive documentation, including operational logs, maintenance records, incident reports, compliance reports, and laboratory results.</li><li>Prepare and submit daily, weekly, monthly, quarterly, and annual O&M performance reports to clients and relevant authorities.</li><li>Develop and maintain Standard Operating Procedures (SOPs), emergency response plans, and operational manuals for critical plant systems.</li><li>Track and report Key Performance Indicators (KPIs), including plant availability, energy consumption, and treatment efficiency.</li><li>Ensure regulatory submissions, permit renewals, and inspection documentation are completed accurately and on time.</li><li>Serve as the primary technical point of contact for clients, municipality representatives, consultants, and regulatory bodies for O&M-related matters.</li><li>Attend client coordination meetings, technical reviews, and site inspections and provide prompt, professional, and solution-oriented responses to queries and operational issues.</li><li>Maintain readiness to respond to emergency breakdowns, system failures, and critical incidents outside regular working hours when required.</li><li>Support clients in plant expansion, upgrade, and rehabilitation projects by providing technical and O&M expertise.</li><li>Manage the procurement and inventory of spare parts, consumables, chemicals, and tools while maintaining appropriate stock levels.</li><li>Evaluate supplier performance and material quality and recommend suitable vendors.</li><li>Prepare material requisitions, technical specifications, and scopes of work for the procurement of equipment and services.</li><li>Monitor operational expenditure against approved O&M budgets and identify cost-saving opportunities without compromising quality.</li><li>Maintain accurate records of procurement activities, material receipts, and inventory movements.</li><li>Design and deliver training programs for O&M staff covering plant processes, equipment operation, safety procedures, and emergency response.</li><li>Identify individual and team skill gaps and support knowledge sharing, cross-training, succession planning, and new employee onboarding.</li><li>Participate in client visits, technical meetings, and sales presentations to support business development activities.</li><li>Provide technical and operational support to the sales team during proposal preparation, project discussions, and client interactions.</li><li>Identify and evaluate new business opportunities, potential projects, and service expansion areas.</li><li>Develop and maintain strong relationships with existing and prospective clients to support customer satisfaction and repeat business.</li><li>Coordinate with internal departments for the timely submission of quotations, technical proposals, and project documentation.</li><li>Conduct market research and competitor analysis to identify emerging opportunities and industry trends.</li><li>Assist in promoting services and capabilities to clients, consultants, and government entities.</li><li>Monitor ongoing projects and identify opportunities for additional services, upgrades, and Operations & Maintenance contracts.</li></ul><br><br><ul><li>Bachelor's Degree in Mechanical, Electrical, Chemical, or Environmental Engineering, or an equivalent qualification.</li><li>Valid UAE driving licence.</li><li>Additional certifications in wastewater treatment, SCADA/PLC systems, or HSE management will be an advantage.</li><li>Strong knowledge of biological treatment processes, including Activated Sludge, MBR, MBBR, SBR, ASP, and FCR.</li><li>Strong knowledge of mechanical systems and electrical and instrumentation equipment used in water and wastewater treatment operations.</li><li>Proficiency in SCADA/PLC systems and Microsoft Office applications.</li><li>Solid understanding of Health, Safety, and Environmental regulations applicable to water and wastewater treatment operations.</li><li>Ability to read and interpret engineering drawings, P&IDs, and technical specifications.</li><li>Strong leadership, communication, and interpersonal skills with the ability to manage diverse teams.</li><li>Excellent problem-solving, analytical, and decision-making skills, particularly when working under pressure.</li><li>High level of initiative, accountability, and commitment to delivering results.</li><li>Flexibility and availability to respond to site emergencies and client requirements outside normal working hours.</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br><span>We are seeking an experienced <strong>Director, Digital Assets (DA) Risk</strong> to serve as the Group’s second-line risk Subject Matter Expert (SME) for Digital Assets. This role will lead the evolution of the <strong>Digital Assets Risk Management Approach (DARMA)</strong>, providing oversight, challenge, and expert guidance across key risk types including Reputational, Traded/Market, Treasury/Capital & Liquidity, Operational, Technology, Cyber Security and Credit Risk. The successful candidate will help shape the Group's Digital Assets strategy, ensure compliance with regulatory expectations, and strengthen the risk framework governing Digital Asset activities.</span><br><b>Key Responsibilities</b> <br>
<span>Strategy</span>
</span><ul>
<li><span>Influence the Group’s Digital Assets strategy, ensuring alignment with risk frameworks, policies, standards, risk appetite and governance requirements.</span></li>
<li><span>Provide regulatory interpretation and risk assessments for Digital Asset initiatives, products and investments.</span></li>
<li><span>Engage with industry stakeholders and emerging technologies to enhance risk understanding and support innovation.</span></li>
<li><span>Assess risks associated with blockchain technologies, tokenomics and Digital Asset ecosystems, ensuring effective mitigation strategies.</span></li>
</ul>
<span>Business</span>
<ul>
<li><span>Guide the ongoing development of the Group’s Digital Assets Risk Management Approach (DARMA).</span></li>
<li><span>Advise stakeholders on Digital Asset activities, client engagements and business initiatives within approved risk parameters.</span></li>
<li><span>Support stress testing and scenario analysis related to Digital Asset exposures.</span></li>
<li><span>Provide timely risk guidance to ensure compliance with legal, regulatory and internal requirements.</span></li>
</ul>
<span>Processes</span>
<ul>
<li><span>Oversee the identification, governance and effectiveness of processes within the Digital Assets Risk Management function.</span></li>
<li><span>Review and challenge the Digital Assets risk profile and related control environment.</span></li>
<li><span>Ensure appropriate oversight of risk management activities and reporting frameworks.</span></li>
</ul>
<br> <br>
<span>People & Talent</span>
<ul>
<li><span>Promote a culture of continuous learning, innovation and collaboration.</span></li>
<li><span>Lead by example and foster an inclusive, high-performing team environment.</span></li>
<li><span>Partner closely with risk and control stakeholders to strengthen risk awareness and accountability.</span></li>
</ul>
<span>Risk Management</span>
<ul>
<li><span>Lead Digital Assets risk assessments and provide expert challenge across key banking risk disciplines.</span></li>
<li><span>Review and challenge enhanced due diligence assessments for Digital Asset clients, products, partnerships and investments.</span></li>
<li><span>Evaluate blockchain platforms, Digital Asset infrastructure, custodians, exchanges, staking providers and related third-party arrangements.</span></li>
<li><span>Oversee Digital Asset risk appetite considerations, monitoring, reporting and escalation of breaches where required.</span></li>
<li><span>Drive the development of infrastructure and governance needed to support effective Digital Asset risk oversight.</span></li>
</ul>
<br> <br>
<span>Governance</span>
<ul>
<li><span>Maintain governance forums and committee structures that provide effective oversight of the Group’s Digital Assets risk profile.</span></li>
<li><span>Conduct regular effectiveness reviews of the risk control environment.</span></li>
<li><span>Monitor emerging and evolving Digital Asset risks and assess management actions to address them.</span></li>
<li><span>Ensure ongoing compliance with established risk frameworks and standards.</span></li>
</ul>
<span>Regulatory & Business Conduct</span>
<ul>
<li><span>Champion the Group’s Values and Code of Conduct.</span></li>
<li><span>Ensure adherence to all applicable laws, regulations and supervisory requirements.</span></li>
<li><span>Proactively identify, escalate and resolve risk, conduct and compliance matters.</span></li>
</ul>
<br>
<span>Key Stakeholders</span>
<span>Internal</span>
<ul>
<li><span>Digital Assets Centre of Excellence</span></li>
<li><span>Cluster Management Teams</span></li>
<li><span>Business Heads</span></li>
<li><span>Group and Country Risk Framework Owners (RFOs)</span></li>
<li><span>Digital Assets SMEs</span></li>
<li><span>Group Internal Audit</span></li>
</ul>
<br> <br><span>External</span>
<ul>
<li><span>Home and host regulators including the <strong>Prudential Regulation Authority (PRA)</strong> and <strong>Financial Conduct Authority (FCA)</strong></span></li>
<li><span>External auditors</span></li>
</ul>
<br><b>Skills and Experience</b> <br><ul>
<li><span>Digital Assets Risk Management</span></li>
<li><span>Traded Risk</span></li>
<li><span>Credit Risk</span></li>
<li><span>Operational & Cyber Security Risk</span></li>
<li><span>Reputational Risk</span></li>
<li><span>Compliance</span></li>
<li><span>Treasury Risk</span></li>
<li><span>Risk Governance and Frameworks</span></li>
<li><span>Stakeholder Management and Influencing</span></li>
<li><span>Programme and Project Management</span></li>
</ul><br><b>Qualifications</b> <br><ul>
<li><span>Strong academic background.</span></li>
<li><span>Over 15 years' experience in banking or financial services with expertise in Capital, Liquidity, Traded and Credit Risk.</span></li>
<li><span>Experience in emerging digital technologies and Digital Asset ecosystems.</span></li>
<li><span>Strong knowledge of blockchain technologies, tokens, Central Bank Digital Currencies (CBDCs), stablecoins and cryptocurrencies.</span></li>
<li><span>Proven understanding of Digital Asset risks across multiple risk types including Reputational, Traded/Market, Treasury/Capital & Liquidity, Operational, Technology, Cyber Security and Credit Risk.</span></li>
<li><span>Experience across banking, fintech and complex financial services environments.</span></li>
<li><span>Strong risk management, governance and Board-level communication capabilities.</span></li>
<li><span>Understanding of global regulatory and supervisory frameworks impacting Digital Assets.</span></li>
<li><span>Excellent stakeholder management, communication and leadership skills.</span></li>
<li><span>Experience preparing papers for senior leadership and governance committees.</span></li>
</ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We're looking for an accomplished Senior Quantity Surveyor to join our dynamic team in Abu Dhabi, United Arab Emirates. In this pivotal role, you will take ownership of all quantity surveying functions for large-scale construction projects, delivering strategic cost management, comprehensive contract administration, and robust financial oversight. As a senior-level professional, you will lead a talented team of quantity surveyors, mentor junior staff, and serve as a key liaison between project management, clients, and contractors. Your analytical expertise, meticulous attention to detail, and collaborative approach will be instrumental in ensuring project profitability, stakeholder satisfaction, and strict adherence to contractual obligations.</p><br><ul><li>Develop and manage comprehensive cost estimates, budgets, and financial forecasts for complex construction projects valued at AED 50 million and above, ensuring accuracy and alignment with project objectives</li><li>Conduct detailed quantity takeoffs and cost analysis using advanced quantity surveying software and tools, translating technical drawings and specifications into actionable financial data</li><li>Administer contracts with precision, managing variations, claims, and procurement oversight while maintaining transparency with all stakeholders</li><li>Analyze project performance against budgeted costs and deliver regular financial reporting to senior management and clients, providing actionable insights for cost optimization</li><li>Lead, mentor, and develop a team of quantity surveyors, fostering a culture of excellence, professional growth, and adherence to company standards and best practices</li><li>Perform comprehensive risk assessment and develop mitigation strategies related to project costs, contractual obligations, and market fluctuations</li><li>Manage vendor and supplier relationships strategically, negotiate competitive pricing, and optimize procurement processes to maximize value</li><li>Ensure full compliance with UAE construction standards, Abu Dhabi building codes, and all applicable regulatory requirements</li><li>Collaborate effectively with project managers, engineers, architects, and other stakeholders to identify and implement cost-effective solutions without compromising quality</li><li>Prepare detailed project documentation, including cost reports, valuations, financial statements, and variation orders with clear supporting documentation</li><li>Review and analyze tender documents, specifications, and drawings with a critical eye to ensure accuracy, completeness, and alignment with project scope</li><li>Monitor project cash flow meticulously and provide forecasting analysis to support strategic financial planning and resource allocation</li><li>Identify opportunities for value engineering and cost savings while maintaining project quality and schedule integrity</li></ul><br>Qualifications<br><p>**Required Qualifications:**</p><br><ul><li>Minimum 15 years of professional quantity surveying experience in large-scale construction projects, with demonstrated success in cost management and financial control</li><li>Advanced expertise in cost estimation, budgeting, financial analysis, and modeling with proven ability to manage complex multi-million dollar projects</li><li>Comprehensive knowledge of contract administration, procurement processes, and variation/claims management</li><li>Strong understanding of construction methodologies, building codes, industry standards, and best practices</li><li>Proficiency with quantity surveying software platforms (Bluebeam, Touchplan, Primavera, or similar tools)</li><li>Advanced Microsoft Excel skills with strong data analysis, modeling, and reporting capabilities</li><li>Demonstrated experience managing construction projects in the Middle East, with specific knowledge of UAE and Abu Dhabi market conditions</li><li>In-depth knowledge of UAE construction regulations, Abu Dhabi building standards, and local compliance requirements</li><li>Expertise in risk assessment, cost control, value engineering, and financial forecasting</li><li>Proven leadership and team management skills with demonstrated experience mentoring and developing junior quantity surveyors</li><li>Excellent communication and stakeholder management abilities, with the capacity to present complex financial information clearly to diverse audiences</li><li>Detail-oriented mindset with exceptional organizational and time management skills</li><li>Strong analytical capabilities with the ability to interpret complex financial data, identify trends, and make data-driven recommendations</li><li>Professional quantity surveying certification (RICS, AIQS, or equivalent recognized credential)</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Familiarity with FIDIC contract conditions and international contract standards</li><li>Project management certification or equivalent professional credential</li><li>Experience with Building Information Modeling (BIM) and integrated project delivery methodologies</li><li>Background in claims management, dispute resolution, and contract negotiation</li><li>Experience working with multinational construction firms on large-scale projects</li><li>Knowledge of project controls, scheduling, and earned value management</li><li>Experience with variation and claims documentation in complex contractual environments</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p><span>• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets. </span></p><br><br>
<p><span><strong>Customer Service. Sales. Process & Operations. Reporting</strong></span><br><span>• Provide clients with exceptional telephone-based customer services</span><br><span>• Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• Ensure end to end resolution of queries within the specified turnaround time </span><br><span>• Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• Continuously enhance productivity to meet standards.</span><br><span>• Uphold company values consistently.</span><br><span>• Adhere to all relevant rules, regulations, and policies.</span></p><br><br>
<p><span><strong>Regulatory & Business Conduct </strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></p><br><br><b>Skills and Experience</b> <br><p><span>• Team management</span><br><span>• Leadership, Analytical and Interpersonal skills</span><br><span>• Strong communication skills including good grammar and articulation</span><br><span>• Ability to work under pressure and multitask</span><br><span>• Manage conflicts and solve problems</span><br><span>• Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• Graduate</span><br><span>• Prior Customer Service/Sales experience (based on the role)</span><br><span>• Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• Proficient in Excel and adept at navigating multiple systems.</span><br><span>• Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• Accountability, Accuracy, and attention to detail</span><br><span>• Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage </span><br><span>• Should have both Arabic and English speaking skills </span><br><span>• Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
United Arab Emirates </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. <br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: <br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. <br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. <br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food & drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>Job Summary</b> <br></span><p>• The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br>
<ul>
<li>To handle customer social media posts, calls & issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies. </li>
<li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li>
<li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li>
<li>Moderate all user-generated content on social media in line with the moderation policy for each community</li>
<li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li>
<li>Sign up customers for value added services and digital education (as applicable)</li>
<li>Tag the social media posts & calls accurately as per internal guidelines & policies</li>
<li>Initiate and strive towards achieving set targets and service standards </li>
<li>Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li>
<li>Participation in operational or technical platform trainings, as needed</li>
<li>Additional duties as assigned</li>
<li>Give accurate information to customers on his/her queries & concerns</li>
<li>Have high awareness levels on KYC and anti-money laundering policy</li>
<li>Multi-skilled to handle both social media posts and outbound calls (as applicable) </li>
<li>Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement</li>
</ul>
<br>
<br>
<ul>
<li>Ability to write, think and work quickly without losing focus.</li>
<li>Maintain the highest level of professionalism while managing sensitive issues. </li>
<li>Demonstrate personal ownership and accountability.</li>
<li>Show empathy while providing thoughtful and prompt resolutions.</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li>
<li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li>
<li>Adhere to customer data confidentiality policy</li>
<li>Adhere to all applicable rules / regulations and group policies</li>
<li>Support the identification, development and implementation of continuous improvement ideas.</li>
<li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li>
<li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li>
<li>Display exemplary conduct and live by the Group’s Values and Code of Conduct. </li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
</ul>
<br>
<br><b>Skills and Experience</b> <br><ul>
<li>Good communication skills</li>
<li>Social media management - Understanding of Social Media platforms and jargon</li>
<li>Knowledge of Microsoft Suite – Excel, Word, PPT </li>
<li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li>
</ul><br><b>Qualifications</b> <br><p>• Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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United Arab Emirates </div>
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Overview<br><br>The Technical Director – Data Centres is the senior technical authority for Multidisciplinary engineering services associated with Data Centre projects across the Middle East region.<br><br>The role is responsible for ensuring technical excellence, design quality, governance compliance, innovation, digital delivery and successful project execution across all stages of the project lifecycle. The position provides leadership to project teams, supports strategic client engagement, leads technical input into major pursuits and serves as a trusted advisor to clients and internal stakeholders.<br><br>In addition to project delivery responsibilities, the role is accountable for supporting the development and expansion of Atkins Réalis' Data Centre market sector in partnership with the Market Director. This includes sector strategy development, client engagement, market intelligence, thought leadership, capability building and work-winning support.<br><br>The Technical Director is expected to be recognised both internally and externally as a subject matter expert in mission-critical facilities and to contribute to the growth and reputation of Atkins Réalis as a leading Data Centre engineering consultant.<br><br>Your role<br><br>Technical Leadership & Engineering Excellence<br><br>Act as the highest level of technical authority for on Data Centre projects. Provide strategic technical direction for hyperscale, colocation, enterprise and edge Data Centre developments. Review and approve major engineering strategies, design philosophies and technical solutions. Lead resolution of complex technical challenges, constructability issues and multidisciplinary coordination matters. Ensure designs achieve optimum levels of resilience, reliability, maintainability, energy efficiency and operational flexibility. Support projects through design reviews, assurance gates and independent technical audits. Promote best practice engineering methodologies and continuous improvement across project teams. Champion technical excellence and innovation throughout the project lifecycle.<br><br>Design Governance & Quality Assurance<br><br>Ensure compliance with Atkins Réalis quality management processes, technical governance frameworks and OCRA requirements. Lead peer reviews, technical audits and independent design verifications. Maintain alignment with applicable international standards, local authority regulations and client requirements. Monitor technical risks and develop mitigation strategies. Ensure lessons learned are captured and incorporated into future project delivery. Act as technical signatory for major deliverables where delegated authority permits.<br><br>Data Centre Subject Matter Expertise<br><br>Provide specialist expertise in mission-critical building systems including:Civil, Architectural and Structural envelope. Power generation and distribution systems. UPS systems and battery technologies. Cooling and thermal management systems. Water conservation and sustainability solutions. Fire protection and life safety systems. Building Management Systems (BMS). Data Centre Infrastructure Management (DCIM). Security and critical communications systems. Maintain awareness of emerging technologies and industry trends affecting Data Centre design and operation. Promote adoption of innovative solutions that improve performance, resilience and sustainability.<br><br>Market Sector Development<br><br>Working jointly with the Market Director:Support development and implementation of the regional Data Centre market strategy. Identify emerging opportunities and growth areas within the mission-critical sector. Build and maintain relationships with hyperscale operators, colocation providers, investors, developers and technology partners. Participate in executive client engagement programmes. Represent Atkins Réalis at industry forums, conferences and sector events. Develop sector-specific marketing material, thought leadership publications and technical papers. Contribute to annual business planning, forecasting and pipeline development. Support strategic account planning and key client relationship management. Help position Atkins Réalis as a preferred engineering advisor within the Data Centre market.<br><br>Work Winning & Client Development<br><br>Lead technical input for strategic pursuits and major bids. Develop compelling technical methodologies and delivery strategies. Participate in bid/no bid assessments and opportunity reviews. Support fee development, risk assessments and resource planning activities. Prepare and deliver client presentations and interview submissions. Provide technical leadership during proposal development activities. Support contract negotiations and technical clarifications where required.<br><br>Project Delivery Leadership<br><br>Provide technical oversight across multiple commissions simultaneously. Support Project Directors and Project Managers in delivering successful outcomes. Ensure projects are delivered safely, profitably and in accordance with client requirements. Review project performance, technical risks and resource requirements. Assist in resolving project issues that may impact programme, quality or commercial performance. Support strategic decisions on complex or high-risk projects.<br><br>Digital Engineering & Innovation<br><br>Drive adoption of digital engineering methodologies within the Data Centre sector. Promote BIM, Digital Twin and data-centric delivery approaches. Support implementation of automation, AI-enabled workflows and advanced analytical tools. Champion innovation initiatives that improve project delivery efficiency and design quality. Collaborate with digital delivery leaders to establish industry-leading technical practices.<br><br>Sustainability & Future Ready Design<br><br>Champion sustainable and resilient Data Centre design principles. Support implementation of decarbonisation strategies and Net Zero objectives. Promote efficient energy and water utilisation solutions. Encourage adoption of circular economy principles where appropriate. Guide project teams in achieving client sustainability targets and recognised sustainability certifications.<br><br>People Leadership & Capability Development<br><br>Mentor and develop senior engineering staff and future leaders. Support succession planning. Assist in recruitment, retention and workforce planning activities. Foster a culture of collaboration, inclusion, accountability and continuous learning. Contribute to talent reviews and career development discussions. Promote knowledge sharing across the regional and global Data Centre communities.<br><br>About You<br><br>Key Accountabilities<br><br>The role holder shall be accountable for:Technical quality of Data Centre engineering outputs. Technical governance compliance and risk management. Successful delivery of major and complex Data Centre projects. Growth of Atkins Réalis' technical reputation within the market. Development of Data Centre sector capability and market presence. Contribution to sector revenue growth and work winning. Technical development and mentoring of engineering teams. Adoption of innovation and digital delivery initiatives.<br><br>Education<br><br>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering or related discipline. Master's Degree desirable.<br><br>Professional Qualifications<br><br>Chartered Engineer status (CEng, PE or equivalent recognised institution). Membership of a relevant professional institution such as CIBSE, IET, IEEE, ASHRAE or equivalent.<br><br>Experience<br><br>Typically 20+ years post-graduate experience. Significant experience delivering mission-critical or Data Centre projects. Proven record of leadership within a major international consultancy. Demonstrated capability managing complex multidisciplinary engineering teams. Strong client-facing and stakeholder management experience. Evidence of successful work-winning and business development activities.<br><br>Technical Knowledge<br><br>Demonstrable knowledge of:Uptime Institute principles. TIA-942. ASHRAE Data Centre guidance. NFPA standards. IEC and IEEE standards. High-voltage and low-voltage electrical systems. Critical cooling technologies. Resilience and redundancy strategies. Sustainability and energy optimisation approaches.<br><br>Leadership Competencies<br><br>Strategic thinking. Commercial awareness. Client focus. Technical authority and influence. Decision making under uncertainty. Collaboration and stakeholder management. Coaching and talent development. Innovation and change leadership.<br><br>Success Measures<br><br>Delivery of technically compliant and high-quality project outcomes. Positive client feedback and repeat business. Growth in Data Centre market share and pipeline. Achievement of work-winning targets. Strong safety and quality performance. Development and retention of high-performing technical teams. Increased adoption of digital and innovative delivery practices. Recognition of Atkins Réalis as a leading Data Centre engineering consultant in the region.<br><br>Rewards & benefits<br><br>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.<br><br>This Includes<br><br>Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.<br><br>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<br><br>About Atkins Réalis<br><br>We're Atkins Réalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.<br><br>Find out more.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing based in United Arab Emirates.<br><br>This is a senior, commercially minded marketing leadership role focused on turning brand awareness into measurable revenue and scalable growth. You will own the full marketing strategy across acquisition, conversion, retention, lifecycle, brand, content, and community. As a player-coach, you will lead the Marketing team while staying close to performance data, creative execution, and optimization. You will work closely with senior leadership and cross-functional teams to support growth and expansion into new markets. The role combines strategic ownership with hands-on execution in a fast-moving, high-growth environment. You will also build the systems, playbooks, and processes needed to scale marketing efficiently across multiple locations. This is an opportunity for a bold, data-driven leader who knows how to build a memorable brand while delivering strong commercial results.<br><br>Accountabilities<br><br>Own and evolve the overall marketing strategy across growth, lifecycle, brand, content, and community, translating company growth and revenue objectives into clear priorities, budgets, KPIs, and measurable outcomes. Lead marketing analytics and reporting, maintaining clear visibility into channel performance, customer behavior, acquisition, conversion, retention, and lifetime value. Develop a deep understanding of target customers and use behavioral insights to improve the full customer journey from discovery through purchase, repeat visits, and advocacy. Own profitable customer acquisition and ticket sales across markets, overseeing paid media, SEO, and other growth channels while driving continuous testing and optimization of CAC, ROAS, conversion, and LTV. Oversee e-commerce and digital conversion performance, including landing pages, offers, booking journeys, mobile experiences, and checkout. Build repeatable marketing playbooks for launching and scaling new locations, working closely with Operations to align marketing investment with ticket inventory, seasonality, and market performance. Identify and test new channels, audiences, offers, partnerships, and creative concepts to unlock additional growth opportunities. Own retention and loyalty initiatives across email, SMS, memberships, referrals, reactivation, and other lifecycle programs designed to increase repeat visits, frequency, and customer lifetime value. Use segmentation and customer insights to create relevant, personalized communications and partner with Customer Experience to translate feedback into improvements. Protect and evolve the brand as the business expands, leading content, social, creator, influencer, PR, community, and local activation strategies. Develop campaigns and experiences that generate genuine participation, conversation, sharing, and advocacy across markets. Lead, coach, and develop the Marketing team while maintaining hands-on involvement in execution and performance optimization. Manage agencies, freelancers, and external partners, setting clear expectations and holding them accountable for measurable results. Establish the right balance of internal and external capabilities as the marketing function scales. Build efficient systems, reporting structures, processes, and playbooks that allow Marketing to support significantly more locations without proportional headcount growth. Recruit and develop high-performing marketing talent and establish strong collaboration across Marketing, Operations, Sales, Customer Experience, Technology, and Expansion. Balance long-term brand building with the immediate commercial priorities of a rapidly growing business.<br><br>Requirements<br><br>8+ years of progressive marketing experience, including experience leading, coaching, and developing a marketing team. Proven experience in a consumer-facing, multi-location, DTC, e-commerce, wellness, hospitality, or experience-led business. Strong commercial understanding of the complete customer funnel, including acquisition, conversion, retention, lifecycle marketing, and customer lifetime value. Significant e-commerce experience, including digital conversion, landing pages, offers, booking or checkout flows, and the journey from acquisition to purchase. Broad expertise across performance marketing, lifecycle/CRM, brand, content, social, and organic growth. Experience launching, scaling, or optimizing multiple markets, locations, or regions. Strong understanding of digital customer journeys and conversion rate optimization. Experience managing meaningful marketing budgets and making investment decisions based on performance and commercial return. Significant experience managing external agencies and partners, with the ability to establish clear targets and hold them accountable for results. Proven people leadership skills and a track record of building and developing high-performing teams. Strong analytical and commercial instincts, with confidence working directly with CAC, ROAS, conversion, retention, and LTV metrics. Strong brand and creative judgment, with an understanding of how brand-building and performance marketing can reinforce one another. Highly organized and execution-focused, with strong project management skills and the ability to prioritize multiple workstreams while maintaining accountability. Comfortable moving between high-level strategy and hands-on execution, including stepping into the details when performance needs improvement. Adaptable, ambitious, and comfortable taking calculated risks in a fast-paced, high-growth environment. Strong communication and collaboration skills, with the ability to influence senior stakeholders and work effectively across multiple functions. A values-driven mindset aligned with creating happiness, caring deeply, adapting quickly, showing up consistently, and continually raising the bar.<br><br>Benefits<br><br>Target total cash compensation of $132K–$174K CAD. Base salary of $110K–$145K CAD. Annual performance bonus of up to 20%. Equity participation available for the right candidate. Remote work flexibility around the world. Flexible working hours between 8:00 AM and 7:00 PM.15 paid vacation days per year.3 paid wellbeing days per year. Annual team retreat. Opportunity to work in an environment centered around puppies and wellbeing. Unlimited complimentary classes for you, family, and friends. Access to networking opportunities and unique invite-only events. Opportunity to work with major global companies, brands, and high-profile clients. Significant opportunities for career growth and progression within a fast-growing startup.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile & Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. </p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network. </p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. </p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. </p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. </p><p> </p><p> </p><p><strong>Key Responsibilities </strong></p><p> </p><p><strong>Commercial Strategy & Revenue Growth: </strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile & Accessories kiosk network. </p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets. </p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team. </p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization. </p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p> </p><p><strong>Kiosk Network Expansion & Business </strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues. </p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations. </p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence </p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network. </p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline. </p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p> </p><p><strong>Merchandising & Customer Experience </strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments. </p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size. </p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories. </p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations. </p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p> </p><p><strong>Inventory & Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability. </p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory. </p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover. </p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p> </p><p><strong>Leadership & Talent Development</strong> </p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management. </p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention. </p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p> </p><p><strong>P&L & Financial Management </strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability. </p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns. </p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses. </p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p> </p><p><strong>Landlord, Mall & Strategic </strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners. </p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance. </p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support </p><p> </p><p><strong>Reporting, Analytics & Governance</strong></p><p> Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs. </p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management. </p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks. </p><p>Drive a culture of fact-based decision-making and performance accountability across the organization. </p><p> </p><p><strong>Qualifications & Experience </strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role. </p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments. </p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories. </p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion. </p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity. </p><p>Proven experience with P&L ownership, budgeting, forecasting, and financial analysis. </p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners. </p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities. </p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills. </p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline. </p><p>A Master’s degree or relevant professional qualification is an advantage</p>
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<p>The post holder will always work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.</p><br><br><p>NMC Healthcare is the most trusted and the largest private healthcare company in the UAE for over 50 years. With a dedicated team of doctors, nurses, allied health and support personnel, NMC owns and manage numerous healthcare facilities in the UAE , treating millions of patients every year. The company has specialized verticals that include Multi-Specialty Care, Maternity and Fertility, Long-Term and Home Care, Medical Centers, Day Surgery Centers, Operations and Management. </p><br><p>We at NMC facilitate a challenging and motivating work environment that enables ample scope for career growth and development. We create a conducive work culture that attracts, retain and help talented and committed individuals grow. We encourage lifelong learning and deliver the best care to our customers and strive towards creating a world-class platform for nurturing the professionals of tomorrow.</p><br> Regards,<br> NMC Talent Acquisition<br><br>Responsibilities:<br><p>• Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.<br>• Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.<br>• Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.<br>• Understand and analyse the assessment information and data.<br>• Determine actual and potential nursing diagnoses, problems, and issues.<br>• Define the predicted and expected outcomes of the patient’s planned care.<br>• Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.<br>• Record vital signs, recognize, address and escalate all abnormalities.<br>• Maintain and update technical and clinical skills related to nursing practice.<br>• Employ strategies to promote patients’ health and a safe environment.<br>• Understand different diagnostic tests and laboratory examinations.<br>• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc. Prompt ( PROMPT)<br>• Prepare patients for medical examination and treatment. <br>• Administer medications and monitor patients for any side effects and reactions.<br>• Administer treatments such as IV fluids or blood products and monitor patients for any reactions. <br>• Provide wound care management.<br>• Assist in medical procedures invasive or non-invasive as needed. <br>• Facilitate the process of safe patient`s admission, transfer and discharge.<br>• Competent with all the mandatory and unit specific competencies supported and assigned on Elsevier platform to ensure adherence to evidence Based practices.<br>• Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the department.<br>• Participate in ongoing programs and certification to support professional growth and maintain clinical competency.<br>• Comply with unit Scope of service.<br>• Perform rapid patient assessments and prioritize care using triage acuity tool.<br>• Recognize and respond to life threatening conditions promptly.<br>• Care for patients across all age groups with diverse conditions (e.g. Medical, surgical, obstetric, psychiatric, neonatal, paediatric emergencies).<br>• Ability to manage high stress situations with critical thinking and decision making.<br>• Administer emergency medications and treatments (e.g., defibrillation, CPR, advanced airway management).<br>• Assist in cardiac arrests and stroke care.<br>• Insert and manage IV lines, central lines, and other emergency access devices.<br>• Critically monitor patients for changes in conditions and intervene as needed.<br>• Operate and monitor equipment such as cardiac monitors, ventilators and infusion pumps.<br>• Communicate effectively with the interdisciplinary team, including physicians, radiology, and laboratory staff for rapid diagnostics and care.<br>• Provide updates to patient’s families about their condition and care plan.<br>• Follow strict infection control protocols to handle emergencies involving contagious diseases or hazardous exposure.<br>• Assists physicians in emergency procedures such as intubation, chest tube insertion, suturing and lumbar punctured.<br>• Prepare and maintain sterile fields for emergency procedures.<br>• Stabilize critically ill patients for admission to the ICU or transfer to another facility.<br>• Ensure continuity of care during interdepartmental or interfacility transfers.<br>• Maintain readiness for mass casualty incidents or disaster situations.<br>• Ensure emergency equipment is functional and supplies are adequately stocked.<br>• Participate in ongoing emergency specific trainings (e.g., BLS, ACLS, PALS, NRP, PROMPT certification).<br>• Train or mentor new staff in emergency protocols and procedures.<br>• Adhere to hospital policies and department specific protocols. <br>• Participate in quality improvement initiative for the Emergency Department.<br>• Performs other related duties as assigned to meet the operational needs of the department.<br>• Perform clinical and procedural competencies as per department requirements, guided by competency checklists available on the Elsevier platform.<br>• Demonstrate proficiency in emergency procedures, equipment, and protocols relevant to the emergency department.<br>• Complete and maintain all assigned competencies on the Elsevier platform to ensure adherence to evidence-based practices.<br>• Participate in ongoing programs and certifications to support professional growth and maintain clinical competency.<br>• Ensure all equipment is maintained in good working order, reporting any fault to Nurse Manager/Engineering.<br> </p><br><br>Qualifications:<br><p>• Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.<br>• Manage their own professional re-licensure.<br>• Hold a valid American Heart Association Basic Life Support Provider card. <br>• Be willing to work across departments and On Call when necessary. <br> </p><br> </div>
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<p><strong>Organization Unit Purpose</strong></p><br><p>Group Operational Risk Oversight (Retail Banking and Wealth Management) and Conduct Risk is a Group Risk function, independent of all business units and forming part of the Group Enterprise and Operational Risk function. The unit is responsible for the second-line oversight of operational risk and conduct risk across the Group's Retail Banking, Private Banking and Wealth Management businesses. It owns and maintains the operational risk management framework as it applies to these segments — including risk and control self-assessments (RCSA), key risk indicators (KRIs), operational risk event and loss data management, scenario analysis and new product and process approval (NPPA) — as well as the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability and consumer protection.</p><br><p>The unit provides independent challenge to the first line, monitors the operational and conduct risk profile against the Board-approved risk appetite, and ensures unified implementation of the Group Risk Management Framework across business segments, subsidiaries and international locations. It is a key support function for the GCRO office, focused on adding business value, strengthening the control environment and embedding a strong risk and conduct culture to enhance the businesses' efficiency and effectiveness in managing their risk. </p><br><p><strong>Job Purpose</strong></p><br><p>The role exists to drive the effective governance, oversight and operational delivery of operational risk and conduct risk management across the Group's Retail Banking and Wealth Management businesses. The job holder serves as the central second-line point of accountability for the design, maintenance and embedding of the operational and conduct risk frameworks — including independent second-line oversight of new product and process approval (NPPA) — ensuring alignment with CBUAE regulatory requirements (including the Consumer Protection Regulation and Standards and operational risk requirements) and international best practice standards across all jurisdictions in which the Group operates. The unique contribution of the role is to provide independent, forward-looking risk oversight that protects customers and the Group while enabling sustainable, well-controlled growth of the retail and wealth franchises.</p><br><p><strong>Job Content</strong></p><br><ol><li><strong>Operational Risk Management & Oversight</strong></li></ol><p><strong><u>Operational Risk Management Framework (ORMF)</u></strong></p><br><ul><li>Own and maintain the operational risk management framework as it applies to Retail Banking, Private Banking and Wealth Management, aligned to the Group Risk Management Framework and CBUAE operational risk requirements.</li><li>Ensure consistent application of RCSA, KRI, operational risk event / loss data and scenario analysis methodologies across the covered businesses, branches and subsidiaries.</li><li>Maintain the framework taking into consideration changes in the regulatory and banking landscape and audit findings (if any).</li></ul><p><strong><u>Risk & Control Self-Assessment (RCSA)</u></strong></p><br><ul><li>Oversee and provide independent second-line challenge to the RCSA process for retail and wealth products, channels and processes.</li><li>Assess the design and operating effectiveness of key controls and track remediation of control gaps to closure.</li></ul><p><strong><u>Operational Risk Events & Loss Data</u></strong></p><br><ul><li>Oversee the identification, capture, investigation, root-cause analysis and reporting of operational risk events and losses across retail and wealth.</li><li>Ensure timely escalation of material incidents to the GCRO, EXCO and relevant committees, and drive lessons-learned and control enhancements.</li></ul><p><strong><u>Key Risk Indicators & Risk Appetite</u></strong></p><br><ul><li>Define, monitor and report operational and conduct KRIs against the Board-approved risk appetite for retail and wealth.</li><li>Escalate appetite breaches, recommend management actions and track them through to resolution.</li></ul><p><strong><u>New Product and Process Approval (NPPA)</u></strong></p><br><ul><li>Own the second-line operational and conduct risk assessment and sign-off within the Group's New Product and Process Approval (NPPA) framework for retail and wealth products, services, channels and material process / system changes.</li><li>Provide independent challenge on new product and process proposals prior to launch, ensuring risks are identified, controls are adequate and residual risk is within appetite, with fair customer outcomes embedded by design.</li><li>Track conditions of approval and post-implementation reviews (PIRs) to closure, and maintain oversight of the NPPA pipeline, governance and management information.</li></ul><ol><li><strong>Conduct Risk & Consumer Protection</strong></li></ol><p><strong><u>Group Conduct Risk Framework</u></strong></p><br><ul><li>Own, maintain and embed the Group Conduct Risk Framework covering market conduct, sales practices, product governance, suitability / appropriateness and fair treatment of customers.</li><li>Define conduct risk appetite and conduct MI, and report the Group's conduct risk profile to senior management and the Board Risk Committee.</li></ul><p><strong><u>Consumer Protection (CBUAE)</u></strong></p><br><ul><li>Provide second-line oversight of compliance with the CBUAE Consumer Protection Regulation and Consumer Protection Standards across retail and wealth.</li><li>Provide independent challenge on disclosure and transparency, responsible lending, pricing, financial inclusion and complaints handling.</li></ul><p><strong><u>Product Governance & Suitability</u></strong></p><br><ul><li>Provide independent oversight of product governance and the suitability / appropriateness of investment, bancassurance and banking products distributed to retail and wealth clients.</li><li>Challenge target-market definition, product approvals and periodic product reviews.</li></ul><p><strong><u>Complaints & Root-Cause Oversight</u></strong></p><br><ul><li>Oversee complaints management from a conduct-risk perspective, driving thematic root-cause analysis and systemic remediation.</li><li>Monitor redress, emerging trends and conduct issues and report to the relevant committees.</li></ul><p><strong><u>Sales Practices & Incentives</u></strong></p><br><ul><li>Provide oversight of sales practices, staff incentive and reward schemes and mis-selling risk to ensure alignment with fair-customer-outcome principles.</li></ul><ol><li><strong>Governance, Committees & Reporting</strong></li></ol><p><strong><u>Risk Committees & Governance</u></strong></p><br><p>Management of, and representation on, risk committees and forums, including:</p><br><ul><li>Group Risk Committee –presenter, as needed, for operational and conduct risk matters.</li><li>Retail and Wealth business risk forums </li><li>Conduct / Consumer Protection Forum</li></ul><p><strong><u>Group Risk Reporting</u></strong></p><br><ul><li>Own periodic operational and conduct risk reporting for retail and wealth to EXCO, GRC, BRC and the Board against risk appetite.</li><li>Provide integrated risk-profile views, thematic deep-dives and early-warning indicators.</li></ul><p><strong><u>Group Oversight – Branches & Subsidiaries</u></strong></p><br><ul><li>Provide oversight of operational and conduct risk management for retail and wealth at relevant international branches and subsidiaries as required by international oversight framework.</li><li>Review subsidiary / branch risk submissions, appetite metrics and breaches, and ensure alignment to Group standards.</li></ul><ol><li><strong>Regulatory & Supervisory Engagement</strong></li></ol><p><strong><u>Regulatory Change & Gap Assessment</u></strong></p><br><ul><li>Own the gap assessment and implementation oversight for operational risk and conduct / consumer-protection regulations issued from time to time by the CBUAE and other relevant regulators.</li></ul><p><strong><u>Supervisory Audits & Examinations</u></strong></p><br><ul><li>Coordinate Group Risk engagements relating to regulatory examinations, thematic reviews and internal / external audit on operational and conduct risk matters, and oversee remediation of findings.</li></ul><p><strong><u>Risk Culture & Capability</u></strong></p><br><ul><li>Drive operational and conduct risk awareness, training and culture across the first line; enhance the organization's risk knowledge and embed individual accountability.</li></ul><p><strong>Education</strong></p><br><ul><li>Graduate qualifications with majors in Business, Finance, Economics, Risk Management or a related field.</li><li>Professional operational risk certification (e.g. IOR Certificate / CORP), FRM or PRM.</li><li>Conduct / compliance certification (e.g. ICA) an advantage.</li></ul><p><strong>Experiences</strong></p><br><ul><li>15+ years of relevant experience in operational risk and / or conduct risk within large international banking organizations or a consulting background.</li><li>Proven leadership and experience in handling EXCO-level senior management.</li><li>Strong hands-on experience in operational risk frameworks (RCSA, KRI, loss data, scenario analysis) and new product and process approval (NPPA), and in conduct risk / consumer protection within retail and wealth businesses.</li><li>Strong experience in leading and executing regulatory change initiatives (including CBUAE Consumer Protection).</li></ul><p><strong>Knowledge & Skills</strong></p><br><ul><li>Expert knowledge of retail and wealth products, channels and processes.</li><li>Ability to present ideas, influence and achieve consensus with senior stakeholders and the first line.</li><li>Experience of working in diverse, cross-cultural and multi-jurisdictional teams.</li></ul><p><strong>Behavioral Competencies</strong></p><br><ul><li>Pragmatic, innovative and a quick learner with strong independent judgement.</li><li>Team player with the ability to work in a multi-cultural environment.</li><li>Strong communication, influencing and public speaking skills; able to challenge the first line constructively.</li></ul><p>#LI-TD1</p><br><br> </div>
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<span><b>Job Summary</b> <br></span><p><span>Be self-directed and proactive in providing support to the CEO office in all aspects of running the UAE franchise and take on all necessary tasks as allocated by the CEO Office. Operate with a high degree of trust and confidentiality on all CEO Office duties and when dealing with all senior stakeholders</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Strategy</span></strong><br><span>• Assist in developing and driving the delivery of an integrated strategy for all businesses in the UAE. Support the CEO Office to drive the development and execution of overall country strategy and direction, ensure alignment with the Region as well as the Group.</span><br><strong><span>Business</span></strong><br><span>Work with the CEO Office and the Country Management Team (CMT) to: </span><br><span> • Drive delivery of the country priorities and strategy and the country plan, country scorecard, overall budget, financial and other performance targets</span><br><span> • Facilitate an integrated “One Bank” approach across the business and support functions </span><br><span> • Ensure the country infrastructure is in place to support the business growth (people, facilities, technology and processes), working with the CEO Office to recommend resource allocation</span><br><span> • Ensure appropriate prioritisation of issues around risk, control, investment, people, projects and change management within the country </span><br><strong><span>Processes</span></strong><br><span>• Support People Leader in all CEO office processes, including those related to the role of Crisis Management Co-ordinator, OCIR Country Co-ordinator, strategy and overall governance of the business. </span><br><span><strong>People and Talent</strong> </span><br><span>• Support the CEO Office in developing and embedding a high-performance culture across all businesses in the UAE. </span><br><span>• Champion and act as role model of the Group’s Stands, values and culture.</span><br><strong><span>Risk Management</span></strong><br><span>• Attend all Country Risk Governance meetings and assist the CEO Office in providing oversight of all risk matters in country, working alongside the risk owners to drive resolution of any material shortcomings. </span><br><span>• Represent the CEO Office at various forums on request.</span><br><span>• Assist in working with CMT members and other key stakeholders (Country/Region/Group) to reinforce an effective control environment and assist in resolving material country issues that are cross-business and/or cross-functional in nature. </span></p><br><br> <br><p><span><strong>Governance</strong> </span><br><span>• Assist to ensure that the highest standards of governance are adopted across each of the Bank’s operations in the UAE and co-ordinate with the CMT to ensure consistent practices are adopted across businesses where appropriate. Implement and maintain structures to support effective corporate governance in the country </span><br><span>• Assist in oversight of the governance of projects and strategic and governance initiatives impacting the country; holding the business and infrastructure teams accountable for project delivery and ensuring alignment to Group standards; challenging the Group and Region when necessary </span><br><span>• Assist in setting the CMT agenda and ensuring effectiveness of the CMT and that all governance is adhered to (minutes, agenda and attendance).</span><br><span>• Assist in the fulfilment of all committee updates, management updates and reports from the UAE to both Regional and Group stakeholders, including to Group Committees, Board updates and Regional meetings, including but not limited to: AME RMT, AME Key Market Review, Middle East CEO VC and Regional Capital & Liquidity Meetings. </span><br><span>• Understand and balance, the Group’s objectives and the expectations of both the home (FCA/PRA) and host regulators in the UAE, including CBUAE, DFSA, FSRA and ESCA.</span><br><span>• Follow up on matters and issues on behalf of the CEO Office; manage closure of action items; ensure no overdue action items.</span><br><span>• Act as a prime contact point and coordinator for CEO Office initiatives.</span><br><span>• Assist CEO Office in responding to and proactively addressing issues as they arise, without the need to refer to the CEO.</span></p><br><br> <br><p><strong><span>Regulatory & Business Conduct</span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><strong><span>Key stakeholders</span></strong><br><span>• CEO Office, UAE, Middle East & Pakistan</span><br><span>• Head of CEO Office, UAE, Middle East & Pakistan</span><br><span>• UAE CMT</span><br><span>• DIFC Management Team</span><br><span>• ADGM Management Team</span><br><span>• Government officials / regulators</span></p><br><br><b>Skills and Experience</b> <br><p><span>• English/Arabic</span></p><br><br><b>Qualifications</b> <br><p><span>• Bachelors or More</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br> </p><br><br>
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<span><br>JOB SUMMARY<br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br>CANDIDATE PROFILE <br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br>OR<br>• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br>CORE WORK ACTIVITIES<br>Hotel Marketing and Advertising<br>• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.<br>• Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.<br>• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.<br>• Manages F&B media schedules and verifies prompt settlement of accounts.<br>• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups<br>• Executes email marketing, and display advertising.<br>• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.<br>• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br>Social Media Content Management<br>• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).<br>• Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.<br>• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br>Public Relations and Visual Asset Management<br>• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.<br>• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.<br>• Manages assigned accounts as per the media account management system.<br>• Writes and distributes all press releases for property events, promotions, and outlets.<br>• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.<br>• Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.<br>• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.<br>• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).<br>• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.<br>• Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.<br>• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.<br>• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br>Direct Marketing and Collateral Development <br>• Coordinates and executes Hotel and F&B printed materials.<br>• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.<br>• Assists in the production of all property, F&B display, and temporary signage in hotel public areas.<br>• Promotes collection of competitors collateral and publicity on a monthly basis.<br>• Manages the execution of F&B direct marketing activities.<br>• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br>General<br>• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.<br>• Helps with the publication of hotel’s newsletter(s).<br>• Supports communications duties and functions as deemed necessary.<br>• Assists in the liaison and execution of joint F&B promotions.<br>• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.<br>• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.<br>• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.<br>• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.<br>• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
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<p>At <strong>InterContinental Residences Dubai Business Bay</strong>, we are seeking a <strong>Housekeeping Manager</strong> to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.</p><br><p>This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.</p><br><p>This is more than a housekeeping leadership role.</p><br><p>InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.</p><br>Why This Role Matters<p>Luxury begins with exceptional housekeeping.</p><br><p>As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.</p><br><p>Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.</p><br>Lead the Standards That Define Luxury<p>You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.</p><br><p>From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.</p><br>What We'll Support You to Do<p>• Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.</p><br><p>• Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.</p><br><p>• Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.</p><br><p>• Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.</p><br>The Gig<p>Reporting directly to the <strong>Cluster General Manager & Director of Rooms</strong>, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.</p><br><p>• <strong>The Opportunity:</strong> Lead one of the property's most visible operational departments within a luxury residential hospitality environment.</p><br><p>• <strong>The Strategy:</strong> Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.</p><br><p>• <strong>The Impact:</strong> Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.</p><br><p>You will collaborate closely with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.</p><br>Stay Human<p>At InterContinental, hospitality is about people.</p><br><p>This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.</p><br>Your Day-to-Day<p>No two days are the same; your responsibilities will include, but are not limited to:</p><br>Housekeeping Operations<p>• Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.</p><br><p>• Ensure all areas consistently meet InterContinental brand standards and luxury expectations.</p><br><p>• Conduct regular inspections and implement quality improvement initiatives.</p><br><p>• Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.</p><br><p>• Coordinate deep cleaning and preventive housekeeping programs.</p><br>Leadership & Team Development<p>• Lead, motivate, coach, and develop housekeeping colleagues and supervisors.</p><br><p>• Recruit, onboard, train, and retain high-performing team members.</p><br><p>• Conduct performance evaluations and support career development planning.</p><br><p>• Foster a positive, inclusive, and service-focused team culture.</p><br><p>• Promote employee engagement and recognition initiatives.</p><br>Guest Experience<p>• Ensure guest rooms are prepared to the highest standards prior to arrival.</p><br><p>• Respond promptly and professionally to guest feedback and housekeeping requests.</p><br><p>• Support VIP arrivals, long-stay guests, and special requests.</p><br><p>• Partner with Front Office to deliver seamless arrival and departure experiences.</p><br><p>• Drive continuous improvement through guest satisfaction feedback.</p><br>Operational & Financial Management<p>• Prepare departmental schedules aligned with business demands.</p><br><p>• Manage departmental budgets while maintaining productivity and service quality.</p><br><p>• Monitor linen, uniforms, guest supplies, and housekeeping inventories.</p><br><p>• Control departmental expenses and minimize waste.</p><br><p>• Ensure effective purchasing and inventory management processes.</p><br>Cross-Department Collaboration<p>• Work closely with Front Office, Engineering, Security, Laundry, and Food & Beverage teams.</p><br><p>• Coordinate room availability and maintenance priorities.</p><br><p>• Support major events, VIP visits, and operational projects.</p><br><p>• Ensure effective communication across all operational departments.</p><br>Quality, Safety & Compliance<p>• Maintain compliance with IHG brand standards, policies, and operating procedures.</p><br><p>• Ensure compliance with health, safety, hygiene, and security regulations.</p><br><p>• Lead housekeeping audits and quality assurance inspections.</p><br><p>• Maintain accurate departmental documentation and operational reports.</p><br><p>• Promote sustainability initiatives and environmentally responsible housekeeping practices.</p><br>What Success Looks Like<p>• Outstanding cleanliness and quality inspection scores.</p><br><p>• High guest satisfaction relating to housekeeping services.</p><br><p>• Strong colleague engagement and team retention.</p><br><p>• Effective departmental cost control and productivity performance.</p><br><p>• Excellent collaboration across operational departments.</p><br><p>• Consistent compliance with IHG luxury brand standards.</p><br>Who This Role Is Perfect For<p>• Experienced housekeeping leader passionate about luxury hospitality.</p><br><p>• Inspirational people manager committed to developing high-performing teams.</p><br><p>• Operationally focused professional with strong commercial awareness.</p><br><p>• Detail-oriented leader who drives quality and consistency.</p><br><p>• Collaborative manager who builds strong cross-functional relationships.</p><br><p>• Service-focused hospitality professional who leads by example.</p><br>What We Need From You<p>Ideally, you bring some (or all) of the following:</p><br>Education<p>• Degree or Diploma in Hospitality Management or related field preferred.</p><br>Experience<p>• Minimum 5–7 years of progressive Housekeeping leadership experience.</p><br><p>• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.</p><br><p>• Experience managing large housekeeping teams and departmental budgets.</p><br><p>• Strong knowledge of Opera PMS and housekeeping management systems.</p><br><p>• GCC/UAE hospitality experience preferred.</p><br>Personal Attributes<p>• Exceptional leadership and people development skills.</p><br><p>• Strong organisational and operational management abilities.</p><br><p>• Excellent communication and stakeholder management skills.</p><br><p>• High attention to detail and commitment to quality.</p><br><p>• Financial and commercial awareness.</p><br><p>• Ability to perform effectively in a dynamic luxury hospitality environment.</p><br><p>• Passion for continuous improvement and service excellence.</p><br>What You Can Expect from Us<p>At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</p><br><p>We foster a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</p><br><p>We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.</p><br>Ready to Lead Housekeeping Excellence?<p>If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.</p><br><p>Join us and help shape exceptional luxury residential experiences in Dubai—where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>Be self-directed and proactive in providing support to the CEO office in all aspects of running the UAE franchise and take on all necessary tasks as allocated by the CEO Office. Operate with a high degree of trust and confidentiality on all CEO Office duties and when dealing with all senior stakeholders</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Strategy</span></strong><br><span>• Assist in developing and driving the delivery of an integrated strategy for all businesses in the UAE. Support the CEO Office to drive the development and execution of overall country strategy and direction, ensure alignment with the Region as well as the Group.</span><br><strong><span>Business</span></strong><br><span>Work with the CEO Office and the Country Management Team (CMT) to: </span><br><span> • Drive delivery of the country priorities and strategy and the country plan, country scorecard, overall budget, financial and other performance targets</span><br><span> • Facilitate an integrated “One Bank” approach across the business and support functions </span><br><span> • Ensure the country infrastructure is in place to support the business growth (people, facilities, technology and processes), working with the CEO Office to recommend resource allocation</span><br><span> • Ensure appropriate prioritisation of issues around risk, control, investment, people, projects and change management within the country </span><br><strong><span>Processes</span></strong><br><span>• Support People Leader in all CEO office processes, including those related to the role of Crisis Management Co-ordinator, OCIR Country Co-ordinator, strategy and overall governance of the business. </span><br><span><strong>People and Talent</strong> </span><br><span>• Support the CEO Office in developing and embedding a high-performance culture across all businesses in the UAE. </span><br><span>• Champion and act as role model of the Group’s Stands, values and culture.</span><br><strong><span>Risk Management</span></strong><br><span>• Attend all Country Risk Governance meetings and assist the CEO Office in providing oversight of all risk matters in country, working alongside the risk owners to drive resolution of any material shortcomings. </span><br><span>• Represent the CEO Office at various forums on request.</span><br><span>• Assist in working with CMT members and other key stakeholders (Country/Region/Group) to reinforce an effective control environment and assist in resolving material country issues that are cross-business and/or cross-functional in nature. </span></p><br><br> <br><p><span><strong>Governance</strong> </span><br><span>• Assist to ensure that the highest standards of governance are adopted across each of the Bank’s operations in the UAE and co-ordinate with the CMT to ensure consistent practices are adopted across businesses where appropriate. Implement and maintain structures to support effective corporate governance in the country </span><br><span>• Assist in oversight of the governance of projects and strategic and governance initiatives impacting the country; holding the business and infrastructure teams accountable for project delivery and ensuring alignment to Group standards; challenging the Group and Region when necessary </span><br><span>• Assist in setting the CMT agenda and ensuring effectiveness of the CMT and that all governance is adhered to (minutes, agenda and attendance).</span><br><span>• Assist in the fulfilment of all committee updates, management updates and reports from the UAE to both Regional and Group stakeholders, including to Group Committees, Board updates and Regional meetings, including but not limited to: AME RMT, AME Key Market Review, Middle East CEO VC and Regional Capital & Liquidity Meetings. </span><br><span>• Understand and balance, the Group’s objectives and the expectations of both the home (FCA/PRA) and host regulators in the UAE, including CBUAE, DFSA, FSRA and ESCA.</span><br><span>• Follow up on matters and issues on behalf of the CEO Office; manage closure of action items; ensure no overdue action items.</span><br><span>• Act as a prime contact point and coordinator for CEO Office initiatives.</span><br><span>• Assist CEO Office in responding to and proactively addressing issues as they arise, without the need to refer to the CEO.</span></p><br><br> <br><p><strong><span>Regulatory & Business Conduct</span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><strong><span>Key stakeholders</span></strong><br><span>• CEO Office, UAE, Middle East & Pakistan</span><br><span>• Head of CEO Office, UAE, Middle East & Pakistan</span><br><span>• UAE CMT</span><br><span>• DIFC Management Team</span><br><span>• ADGM Management Team</span><br><span>• Government officials / regulators</span></p><br><br><b>Skills and Experience</b> <br><p><span>• English/Arabic</span></p><br><br><b>Qualifications</b> <br><p><span>• Bachelors or More</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.<br> </p><br><br>
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<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p><b><span>POSITION GOALS</span></b></p><br><ul><li><span>Assist the Workplace Services Lead in the delivery of services to operate and maintain the property </span>including any designated financial, technical, maintenance, procurement, asset & vendor management.</li><li><span>Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site. </span></li></ul><p><b><span>DUTIES AND RESPONSIBILITIES</span></b></p><br><ul><li><span>Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.</span></li><li><span>Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.</span></li><li><span>Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.</span></li><li><span>Staff Management: train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.</span></li><li><span>Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.</span></li><li><span>Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.</span></li><li><span>Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.</span></li><li><span>Understand the operational & technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.</span></li><li><span>Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.</span></li><li><span>Run the Human Experience and communications program for the site.</span></li><li><span>Monitor the Work Order system as it effects your area & ensure that rectification works are recorded & actioned in a timely manner.</span></li><li><span>Routinely test Audio Visual equipment functionality; communicate necessary maintenance & repair as required.</span></li><li><span>Ensure the smooth running of meetings&/or events at the site.</span></li><li>Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.</li><li>Dining Services: Overall management of service contractual agreements and smooth operation. Escalation to vendor management if issues take place. Manage Dining Services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist). Kitchen and serving audits: making sure the vendors comply with health and food safety regulations. Participate in JLL HSE audit to vendors’ service and kitchen.</li><li>Health and Safety Management: Be a site safety SPOC. Ensure that the site meets all legal, regulatory and Client’s required HS&E regulation. Leads Site O&M HSE Action Plans. Ensures contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with HS&E regulations. Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.</li><li>Provide backup support for the <span>Facilities Manager </span>in times of absence.</li><li>Clearly document & communicate all client expectations to the balance of the WPS team.</li><li>Work collaboratively with facilities team colleagues both within the P&G Account & in the wider JLL network.</li><li>Ensure general administrative activities under your control are conducted in a timely and efficient manner.</li><li>Assist with any other duties as assigned by the WPE lead <span>or Senior Account Management on a need be basis.</span></li><li>Support with Invoice collection and process for payment. Payments follow up.</li><li>Administer the following systems:</li></ul> FM SOPs Security system Catering system if required. Risk management system H<b>S&E</b><b> Corrigo</b><b> JDE</b>KEY PERFORMANCE MEASURES<p>In your areas of responsibility:</p><br><ul><li>Uninterrupted site operations</li><li>Client Satisfaction</li><li>Continuously improving service</li></ul><p><b><span>EMPLOYEE SPECIFICATIONS </span></b></p><br>KEY COMPETENCIES<ul><li>Bachelor's degree in facilities management, business administration, Hotel Business administration or a related field (preferred).</li><li>Experience in Customer Service and Hospitality. </li><li>Proven experience in managing soft services within a commercial real estate or facilities management context.</li><li>Strong knowledge of soft services operations, industry best practices, and relevant regulations.</li><li>Excellent leadership and management skills with the ability to inspire and motivate a team.</li><li>Outstanding communication, negotiation, and interpersonal skills with the ability to build and maintain effective relationships.</li><li>Proficiency in computer applications/systems related to soft services management.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>In-depth understanding of budgeting and cost control principles.</li><li>Certification in facilities management or related field (desirable).</li></ul>LEADERSHIP<ul><li><span>Represent JLL by behaving consistently with cultural and company requirements.</span></li><li><span>Provide services to Procter & Gamble in keeping with P&G’s cultural and company requirements.</span></li><li><span>Work towards objectives unsupervised.</span></li><li><span>Be willing to assist & mentor colleagues.</span></li></ul>PERSONAL EFFECTIVENESS<ul><li><span>Provide an effective contribution to the team’s delivery.</span></li><li><span>Contributes via regular feedback, to the overall performance of the delivery team.</span></li><li><span>Works towards individual targets, monitor and manages individual performance.</span></li></ul>DECISION MAKING<ul><li><span>Be able to make difficult decisions and resolve problems or improve operations.</span></li><li><span>Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL.</span></li></ul>RELATIONSHIP BUILDING<ul><li><span>Promote open, constructive, and collaborative relations with superiors, subordinates, peers and clients.</span></li><li><span>Gains respects of superiors, subordinates, peers, and clients.</span></li></ul>COMMUNICATION<ul><li><span>Listens effectively and communicate through actions and example. Has strong written and oral communication skills.</span></li></ul><p><i><span>Note: This job description is intended as a general guide and may be subject to change. Additional responsibilities and duties may be assigned as needed to support the needs of the business.</span></i></p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
<h2 class="h5">Job description</h2>
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<p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations & Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain & Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service & Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing & Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong> </span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance. </li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife: </u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. </span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br>
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