Operation Manager Jobs in UAE

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

About the Role<br>For most brands, the journey ends at purchase. For us, that’s where it begins.<br>We sell reliable smartphones and the trusted after-sales services that keep them working. We make device ownership affordable. We are opening our first market, and we are looking for the person who will build the marketing operation on the ground.<br>This is a build, not a handover. No team yet. No playbook. No retail presence. You write all three.<br>What you'll do• Build the launch operation from zero — brand assets, packaging, signage, shop openings, campaigns• Build and run the retail and mobile operator partnerships• Own the budget and the cost per acquisition, measured per unit sold, not estimated• Turn the first opening into a playbook the next twenty run on• Hire and lead the country marketing managers as each new market comes online<br>What you need• 8+ years in marketing, with real commercial ownership — budget, CAC or revenue• Built a marketing operation somewhere where one didn't exist• Worked on the ground in African or comparable emerging consumer markets, not from a regional hub• Retail, distribution and mobile operator partnership experience• Hired and led marketing people in-market, not only managed a central team• Willingness to spend extended periods in the launch market. This is not a remote role.<br>Based in Dubai. Reporting to the CEO. Frequent travel to our launch markets in Africa

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Title: Area Manager – Beauty & Salon Chain Location: Dubai, United Arab Emirates Employment Type: Full-time<br>Job Purpose The Area Manager is responsible for overseeing the overall operations, financial performance, customer experience, and team management across multiple salon branches in Dubai. The primary goal is to drive sales growth, maintain high brand standards, streamline daily operations, and ensure exceptional client satisfaction while fostering a motivated, high-performing team. Key Responsibilities & Duties1. Operations & Brand Standards Oversee daily operations across all assigned salon locations in Dubai to ensure seamless performance. Conduct regular branch audits to maintain strict hygiene, cleanliness, safety, and operational standards in compliance with UAE/Dubai Municipality guidelines. Ensure standard operating procedures (SOPs) are consistently followed by all staff across branches. Monitor inventory, stock movement, and wastage; oversee product ordering to optimize stock levels without over-investing.2. Financial & Business Performance Set, monitor, and achieve monthly and annual revenue and profitability targets for each branch. Analyze sales figures, KPIs, and client feedback to identify trends, opportunities, and areas for improvement. Work closely with the marketing team to execute local promotional campaigns, seasonal offers, and client loyalty programs. Manage branch operating expenses, labor costs, and operational budgets to maximize profitability.3. Team Management & Leadership Lead, mentor, and motivate Branch Managers, Receptionists, Stylists, Therapists, and support staff. Collaborate with HR to recruit top talent, conduct interviews, and manage staff onboarding. Organize continuous technical and soft-skills training programs to maintain premium service quality. Manage staff scheduling, leaves, and performance evaluations; resolve internal conflicts professionally.4. Client Experience & Service Excellence Champion an exceptional client journey across all branches to maximize retention and positive reviews. Handle escalated customer inquiries, complaints, and feedback promptly and professionally. Continuously evaluate service offerings and stay updated on Dubai beauty trends to recommend new treatments or products. Key Performance Indicators (KPIs) Branch revenue performance vs. targets. Client satisfaction scores & online reviews (Google, social media). Staff retention rate and productivity metrics. Audit compliance (hygiene, safety, and brand SOPs). Inventory accuracy and shrinkage control. Qualifications & Requirements Experience: Minimum of 3–5 years of multi-unit management experience in the beauty, salon, spa, or premium hospitality/retail sector (preferably within Dubai/UAE). Education: Bachelor’s degree in Business Administration, Hospitality, Management, or a related field. Skills:Strong leadership, team-building, and conflict-resolution skills. Solid understanding of financial P&L, budgeting, and performance metrics. Deep knowledge of salon operations, beauty treatments, and retail product sales. Fluency in English (verbal and written); Arabic is a strong advantage. Proficiency in salon management software (e.g., Fresha, Zenoti, Mindbody) and Microsoft Office Suite

<p>We are seeking an experienced Industrial / Operations Engineer to oversee daily industrial operations, workforce management, and productivity monitoring within a large industrial plant environment. The ideal candidate should have hands-on experience in plant operations, manpower supervision, reporting, and coordination with client teams. Key Responsibilities: - Supervise and manage daily industrial operations and workforce activities. - Monitor manpower performance, productivity, attendance, and shift allocation. - Ensure smooth execution of operational activities as per client requirements. - Coordinate with operation and maintenance teams for daily activities. - Prepare daily operational reports, manpower reports, and productivity tracking reports. - Ensure compliance with safety procedures, permit systems, and site regulations. - Identify opportunities for operational improvements and resource optimization. - Handle operational challenges and ensure timely resolution. - Support workforce planning and improve overall efficiency.</p><p>- Bachelor’s Degree in Industrial Engineering / Mechanical Engineering or related field. - Minimum 3–4 years of experience in industrial operations, plant supervision, or workforce management. - Experience working in industrial plants or manufacturing environments in UAE is preferred. - Strong understanding of plant operations and manpower supervision. - Experience in productivity monitoring and operational reporting. - Proficiency in MS Office, especially Excel for tracking and reporting. - Strong communication, leadership, and problem-solving skills. - Ability to work in a plant environment and manage a large workforce. Preferred Candidate Background: - Candidates with experience in industrial services, maintenance contractors, manufacturing companies, or large-scale industrial operations are preferred.</p>

<p>We are seeking an experienced Industrial / Operations Engineer to oversee daily industrial operations, workforce management, and productivity monitoring within a large industrial plant environment. The ideal candidate should have hands-on experience in plant operations, manpower supervision, reporting, and coordination with client teams. Key Responsibilities: - Supervise and manage daily industrial operations and workforce activities. - Monitor manpower performance, productivity, attendance, and shift allocation. - Ensure smooth execution of operational activities as per client requirements. - Coordinate with operation and maintenance teams for daily activities. - Prepare daily operational reports, manpower reports, and productivity tracking reports. - Ensure compliance with safety procedures, permit systems, and site regulations. - Identify opportunities for operational improvements and resource optimization. - Handle operational challenges and ensure timely resolution. - Support workforce planning and improve overall efficiency.</p><p>- Bachelor’s Degree in Industrial Engineering / Mechanical Engineering or related field. - Minimum 3–4 years of experience in industrial operations, plant supervision, or workforce management. - Experience working in industrial plants or manufacturing environments in UAE is preferred. - Strong understanding of plant operations and manpower supervision. - Experience in productivity monitoring and operational reporting. - Proficiency in MS Office, especially Excel for tracking and reporting. - Strong communication, leadership, and problem-solving skills. - Ability to work in a plant environment and manage a large workforce. Preferred Candidate Background: - Candidates with experience in industrial services, maintenance contractors, manufacturing companies, or large-scale industrial operations are preferred.</p>

Job Requisition ID: 178716<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Overview Of The Role<br><br>Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.<br><br>In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.<br><br>What You Will Do<br><br>Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities Build, coach, and develop talent—creating a strong pipeline of future leaders within the business Ensure full compliance with brand standards, HSSE requirements, and operational policies Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service<br><br>Required Skills To Be Successful<br><br>Proven leadership experience within automotive aftersales or service operations Strong commercial mindset with hands-on experience managing P&L and delivering growth Deep understanding of dealership aftersales processes and customer lifecycle Data-driven approach with the ability to turn insights into actionable improvements Exceptional stakeholder management and communication skills Passion for developing people and leading high-performance teams Experience driving change and continuous improvement initiatives Strong systems proficiency (ERP/reporting tools)<br><br>About The Team<br><br>At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development.<br><br>What Equips You For The Role<br><br>Bachelor’s degree in Engineering (Automotive preferred) or Business Management Minimum 10 years’ experience within automotive dealerships At least 5 years in a leadership role within aftersales/service operations Demonstrated success in driving financial performance and enhancing customer experience Strong coaching, leadership, and team development capabilities<br><br>About Al-Futtaim Automotive<br><br>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br><br>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br><br>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br><br>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br><br>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About Calo<br><br>Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.<br><br>Role Overview<br><br>To function as the Kitchen Manager for the Calo Kitchen and work closely with the Head Chef to ensure all production sections operate successfully in accordance with company standards through an efficient, scalable, and modern style of kitchen management.<br><br>The Kitchen Manager will be responsible for overseeing daily kitchen production operations, ensuring the highest standards of food quality, safety, efficiency, and team performance while delivering operational excellence in a high-volume production environment.<br><br>Main Responsibilities<br><br>Manage and oversee the end-to-end production process of the Dubai kitchen operations. Ensure efficient utilization of labor, equipment, and raw materials to optimize production output while maintaining quality standards. Develop and implement production plans aligned with demand forecasts and order volumes. Monitor production schedules and ensure timely delivery of products in line with operational requirements. Drive continuous improvement initiatives to improve throughput, quality, productivity, and cost efficiency. Monitor and manage key operational KPIs including productivity, food cost, wastage, labor efficiency, and service levels. Implement and enforce all health, safety, and food safety policies and procedures across the operation. Conduct regular safety inspections and audits to identify and mitigate potential risks and hazards. Ensure compliance with HACCP requirements, UAE food safety regulations, municipality requirements, and all other applicable food safety standards. Implement and maintain quality control measures to ensure consistency and excellence across all menu items and production output. Monitor and analyse production processes to identify opportunities for operational improvement and process optimization. Collaborate closely with Supply Chain, Procurement, Dispatch, and Operations teams to ensure seamless operational execution. Recruit, onboard, train, develop, and manage production staff while fostering a positive and collaborative working environment. Provide leadership, coaching, and performance management to the team to achieve operational and production targets. Ensure proper workforce planning and manpower allocation across all production sections. Oversee inventory levels of raw materials, packaging materials, and finished goods. Implement effective inventory control measures to minimize waste and optimize stock levels. Ensure all equipment is properly maintained and coordinate preventative maintenance activities to minimize operational downtime. Support new product launches and operational implementation of menu changes in collaboration with the Culinary and NPD teams.<br><br>Qualifications<br><br>Proven experience in large-scale food production operations with a focus on management roles within reputed international hotel groups, restaurant chains, airline catering, meal subscription businesses, cloud kitchens, or large catering operations. Bachelor's degree in Food Science, Culinary Arts, Hospitality Management, or a related field is preferred. In-depth knowledge of Health & Safety, HACCP, ISO standards, and other relevant food safety regulations. Minimum of 5 years of leadership experience within large-scale food production environments, including experience as a Sous Chef, Chef de Cuisine, Kitchen Manager, Production Manager, or similar leadership role. Experience managing multicultural teams within fast-paced and high-volume production environments. Experience managing kitchen operations serving large daily meal volumes is highly preferred. Strong understanding of inventory management, cost control, and production planning principles. Excellent organizational, analytical, and problem-solving abilities. Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders. Ability to thrive in a fast-paced, dynamic, and rapidly scaling production environment.<br><br>Ideal candidate<br><br>Knowledge and Competencies<br><br>Strong knowledge of various cooking methods, ingredients, and production processes. Strong understanding of food safety systems and quality assurance practices. Excellent leadership and people management capabilities. Strong commercial awareness with an understanding of food cost and operational efficiency drivers. Familiarity with ERP systems, inventory management systems, and production reporting tools. Excellent time management and prioritization skills. Strong attention to detail and commitment to quality standards. Ability to make decisions quickly and effectively under pressure.<br><br>Personality<br><br>Strong communicator with the ability to influence and engage teams at all levels. Pleasant personality with the ability to lead, coach, and develop team members with empathy and patience. Hands-on leader who leads by example and drives accountability. Proactive and solutions-oriented mindset. Adaptable and comfortable operating in a fast-paced and evolving environment. Passionate about food, operational excellence, and continuous improvement.

???? We're Hiring: Office Manager???? Employment Type: Full-Time ???? Location: Bahrain ???? Level: Professional We're looking for an organized and proactive Office Manager to oversee our daily office operations and create a productive, well-managed workplace. If you enjoy coordinating people, optimizing processes, and ensuring everything runs efficiently, we'd love to hear from you.????️ Key Responsibilities Manage day-to-day office operations and administrative functions. Coordinate meetings, schedules, travel arrangements, and company events. Oversee office supplies, equipment, facilities, and vendor relationships. Maintain office records, documentation, and operational procedures. Support employee onboarding and workplace coordination. Monitor office budgets, invoices, and administrative expenses. Ensure office policies, procedures, and health & safety standards are followed. Identify opportunities to improve operational efficiency and office processes.✅ Requirements Excellent organizational and multitasking skills. Strong communication and interpersonal abilities. Proficiency with Microsoft Office, Google Workspace, or similar productivity tools. Strong attention to detail and problem-solving skills. Ability to prioritize tasks and manage multiple responsibilities effectively. Professional, proactive, and service-oriented mindset. Ability to work independently while fostering a collaborative team environment.???? What We Offer???? Opportunity to play a key role in business operations.???? Supportive, collaborative, and inclusive workplace culture.???? Continuous learning and professional development opportunities.???? A dynamic environment where your ideas and initiatives are valued.???? Clear opportunities for career growth and advancement.???? Competitive compensation and comprehensive benefits package.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>We are seeking an experienced and proactive Senior HR / Assistant HR Manager to oversee the end-to-end Human Resources function for our trading business. The ideal candidate will have strong expertise across the entire employee lifecycle, including recruitment, onboarding, performance management, employee relations, compensation &amp; benefits, payroll coordination, HR policies, compliance, training, and HR operations. Experience in the trading, distribution, FMCG, or retail sector is preferred.</p><br><br> Key Responsibilities: <br> <ul> <li><strong>Talent Acquisition</strong><ul><li>Manage end-to-end recruitment for all departments.</li><li>Coordinate with hiring managers to understand manpower requirements.</li><li>Source, screen, interview, and shortlist suitable candidates.</li><li>Negotiate offers and manage the onboarding process.</li></ul></li><li><strong>HR Operations</strong><ul><li>Manage employee onboarding, orientation, confirmation, transfers, and exit formalities.</li><li>Maintain employee records and HR documentation.</li><li>Ensure HR policies and procedures are implemented effectively.</li><li>Handle HR audits and maintain statutory documentation.</li></ul></li><li><strong>Employee Relations</strong><ul><li>Address employee grievances and disciplinary matters.</li><li>Promote employee engagement and a positive work culture.</li><li>Advise managers on HR policies and employee relations issues.</li></ul></li><li><strong>Performance Management</strong><ul><li>Coordinate the annual performance appraisal process.</li><li>Support managers in setting KPIs and performance improvement plans.</li><li>Monitor employee performance and development initiatives.</li></ul></li><li><strong>Compensation &amp; Benefits</strong><ul><li>Coordinate monthly payroll with the finance team or payroll provider.</li><li>Administer employee benefits, leave management, and insurance.</li><li>Ensure accurate payroll inputs and statutory deductions.</li></ul></li><li><strong>Learning &amp; Development</strong><ul><li>Identify training needs across departments.</li><li>Organize internal and external training programs.</li><li>Monitor employee development and succession planning.</li></ul></li><li><strong>HR Compliance</strong><ul><li>Ensure compliance with labor laws and company policies.</li><li>Maintain confidentiality of employee information.</li><li>Prepare HR reports, MIS, and workforce analytics.</li><li>Support internal and external audits.</li></ul></li><li><strong>HR Systems</strong><ul><li>Maintain HRIS/ERP employee data accurately.</li><li>Generate HR reports and dashboards.</li><li>Recommend process improvements through HR automation.</li></ul></li> </ul> <br> Requirements: <br> <ul> <li><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>MBA or Postgraduate qualification in Human Resources is preferred.</li><li>8–12+ years of comprehensive HR experience.</li><li>Experience in a trading, distribution, FMCG, retail, or manufacturing environment is highly preferred.</li><li>Experience with HRMS/ERP systems is essential.</li></ul></li> </ul> <br> <br><br> </div>

Job Description<br><br>E-Commerce Manager <br><br>You will lead our e-commerce operations and strategy and be a crucial team member in driving organizational growth. For this, you will manage our online store, optimize sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.<br><br>Objectives of the role<br><br>Developing and executing e-commerce strategies to drive online sales and enhance the customer experience. Managing the day-to-day operations of the e-commerce platforms, including product listings, pricing, promotions, and inventory management. Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes. Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction. Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness. Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms. Analysing sales performance and customer behaviour to identify opportunities for improvement.

We are seeking an experienced and dynamic General Manager to lead and oversee the operations, growth, and profitability of our diversified group of companies, including Contracting, General Transport, and related business units. The ideal candidate will have a strong background in business management, strategic planning, operations, and business development, with proven experience in driving organizational growth, leading high-performing teams, and acquiring new clients.<br><br>Qualifications & Requirements Bachelor's Degree in Business Administration, Engineering, Management, or a related field (Master's degree is an advantage). Minimum 10-15 years of senior management experience, preferably within Contracting, Transport, or diversified Group of Companies in the UAE. Proven track record in Business Development, Customer Acquisition, and Revenue Growth. Strong leadership, decision-making, and people management skills. Excellent knowledge of UAE business regulations and market dynamics. Experience in managing multiple business units and cross-functional teams. Strong financial and commercial acumen. Excellent communication, negotiation, and stakeholder management skills. UAE driving license is preferred.

We are seeking an experienced and dynamic General Manager to lead and oversee the operations, growth, and profitability of our diversified group of companies, including Contracting, General Transport, and related business units. The ideal candidate will have a strong background in business management, strategic planning, operations, and business development, with proven experience in driving organizational growth, leading high-performing teams, and acquiring new clients.<br><br>Qualifications & Requirements Bachelor's Degree in Business Administration, Engineering, Management, or a related field (Master's degree is an advantage). Minimum 10-15 years of senior management experience, preferably within Contracting, Transport, or diversified Group of Companies in the UAE. Proven track record in Business Development, Customer Acquisition, and Revenue Growth. Strong leadership, decision-making, and people management skills. Excellent knowledge of UAE business regulations and market dynamics. Experience in managing multiple business units and cross-functional teams. Strong financial and commercial acumen. Excellent communication, negotiation, and stakeholder management skills. UAE driving license is preferred.

Location: Dubai Work Type: Onsite Salary: AED 10,000 – 15,000 (DOE) Notice Period: Immediate joiners or short notice preferred<br>We are currently hiring a Key Operations Manager for a well-established logistics company in Dubai. We are looking for a highly experienced operations professional with a strong background in freight forwarding, customs brokerage, and import/export operations.<br>Key Responsibilities Manage end-to-end freight and logistics operations. Coordinate daily operations with local and international freight agents, shipping lines, and partners. Handle B2B communication with clients, suppliers, customs authorities, and overseas forwarders. Oversee customs clearance processes and ensure full compliance with UAE regulations. Manage documentation for:Free Zone to Mainland transactions Free Zone to Free Zone transfers Import & Export shipments Process and monitor customs documentation through Dubai Trade and UAE Customs systems. Coordinate shipments with international courier companies such as DHL, Fed Ex, UPS, and similar providers. Build and maintain strong relationships with local and global freight forwarders. Ensure smooth shipment execution while resolving operational issues efficiently.<br>Requirements Minimum 5 years of experience in Freight Forwarding, Logistics, or Customs Brokerage. Strong understanding of UAE Customs procedures (JAMAREK) and customs brokerage documentation. Hands-on experience using Dubai Trade. Excellent knowledge of:Customs clearance Import & Export documentation Free Zone to Mainland transactions Free Zone to Free Zone documentation Strong network and experience working with international freight forwarders and overseas agents. Experience coordinating with global courier companies (DHL, Fed Ex, UPS, etc.). Excellent B2B communication and stakeholder management skills. Ability to manage multiple shipments and operational priorities in a fast-paced environment.<br>Preferred Previous experience working within JAFZA and/or DAFZA operations. Existing relationships with international freight partners and logistics providers.

The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.<br>Key Result Areas<br>- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.<br><br>- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements<br><br>- Review customer complaints and take immediate action to satisfy them.<br><br>- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br><br>- Manage the Export Advising dispatch process<br><br>- QC for Shipping Guarantees<br><br>- Backup for all branches for Scanning<br><br>- Preparing/tracking all new received and lodged documents for BNC LODG.<br><br>- Scanning of documents. & Rescanning of all types of document (as per requirements)<br><br>- Supporting the scanning team with any assistance<br><br>- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.<br><br>- BNC doc dispatching.<br><br>- Support for All FTC front desk activities at the DOZ branch.<br><br>- Ad-hoc tasks given by the Team Head<br><br>- Coordinate with branches and internal stakeholders to ensure smooth operations<br><br>- Support and guide team members to ensure operational efficiency and service quality<br><br><br>Knowledge, Skills and Experience<br>- Bachelor's Degree<br><br>- At least 5-8 years of relevant working experiences in Trade Operations<br><br>- Document checking experience of 2-3 years is a must.<br><br>- Strong communication skills and interpersonal skills<br><br>- Proficiency in MS Office (Word and Excel)<br><br>- Attentive to details, strong analytical skills and interpersonal skills<br><br>- Able to work under pressure, excellent organizational skills and good team player.

Position based in Fashion & WFJ Boutique, Mall of the Emirates.<br><br>CONTEXT & ENVIRONMENT <br><br>CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.<br><br>Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.<br><br>KEY PARTNERS: <br><br>Reporting to the Boutique Director, the Operations Manager has several key partners:<br><br>Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.<br><br>Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.<br><br>IN THIS METIER, YOU ARE ENERGISED BY: <br><br>Management of Back Office Team<br><br><br>Managing the Stock, Aftersales, Cash and Administration functions within the boutique. Ensuring the team has a good understanding and deployment of the House’s strategy. Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions. Motivating the team towards the achievement of their objectives via appraisals and follow-ups. Defining the priority actions for your team’s development and monitoring them. Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization. Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.<br><br><br>Piloting the Business<br><br><br>Being a strategic partner to the Boutique Director. Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans. Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data. Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy. Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis. Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager. Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager. Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor. Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager. Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people. Monitoring that boutique purchases remain within the allocated budget.<br><br><br>Being an Ambassador of the Brand<br><br><br>Contributing to projects and sharing the CHANEL vision with the team. Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management. Ensuring the boutique’s procedures and boutique Charter are implemented and respected. Using Chanel Brand Image as a filter in decision making.<br><br><br>KEY COMPETENCIES & REQUIREMENTS:<br><br><br>Natural leadership and strong managerial skills. Guarantor of exemplarity, accuracy and detail-oriented mindset. Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills. Passion for projects and is a strong project leader. Organized, rigorous and reliable. Perceives change as an opportunity and remains objective in the face of uncertainty. Curious and innovative with strong analytical skills and results oriented. Sensitive to the Fashion environment and its products. Mastery of MS Excel and digital tools.

We are hiring our future Operations Manager for our GTM markets. Based in RIyadh or Dubaï, you will be part of the Operations Leadership team and responsible for all Operational Activities across KSA & UAE.<br><br>What you will do:<br><br>Develop and implement the appropriate Operations strategy for assigned markets in curent model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management). Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time. Direct work activities & projects based on a clear understanding of customer and market needs. Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions. Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed. Support standardization and alignment of processes Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved<br><br>What do you need : <br><br>Degree in a Business or Logistics discipline(s) or equivalent5 years of experience in similar responsibility - this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility3 years of experience in people management Experience in a multinational company with complex organization Fluency in English Arabic language is an advantage Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage<br><br>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Position Summary The Operations Manager is responsible for planning, directing, and controlling the day-to-day operations of the Company's self-owned property portfolio, ensuring that all residential, commercial, retail, and mixed-use properties are operated efficiently, safely, and in compliance with UAE regulations.<br>Key Responsibilities Property Operations Oversee the daily operations of all company-owned properties. Ensure all properties are maintained to the highest operational, safety, and aesthetic standards. Develop, implement, and continuously improve Standard Operating Procedures (SOPs). Conduct routine property inspections and operational audits. Monitor property performance and recommend initiatives to improve operational efficiency and asset value. Ensure common areas, amenities, parking facilities, and building services remain fully operational.<br>Tenant Relations Ensure excellent customer service and tenant satisfaction. Oversee tenant onboarding, move-in and move-out processes. Resolve tenant complaints and operational issues within agreed service levels. Monitor lease compliance and coordinate with Leasing ,Finance and Maintenance departments. Ensure timely completion of service requests.<br>Regulatory Compliance Ensure full compliance with all applicable UAE legislation and local authority regulations including:Dubai Municipality / relevant Municipality regulations Dubai Civil Defence / relevant Civil Defence requirements UAE Fire & Life Safety Code of Practice Environmental, Health & Safety (EHS) regulations Building permits, inspections, and statutory certifications Waste management and environmental regulations Maintain all operational records, licences, permits and compliance documentation.<br>Asset Performance Support long-term asset preservation strategies. Identify opportunities for operational improvements. Recommend enhancement projects to improve property value and tenant experience.<br>Qualifications Bachelor's Degree in Property Management, Engineering, Facilities Management, Business Administration or related discipline. Professional qualification in Property or Facilities Management is desirable. Membership of RICS, IFMA, BIFM (IWFM) or similar professional body is an advantage.<br>Experience Minimum 8 years' experience in property or facilities management. Experience managing residential, commercial, and mixed-use developments. UAE property management experience is essential. Experience managing self-owned real estate portfolios is highly preferred.<br><br>To apply, please send your resume to admn@dipllc.ae

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parker's, Somewhere, Public, Soil, Shalwa and Kumo.<br><br>We are seeking an Operations Manager – F&B to oversee the operational performance of our restaurant portfolio. The role will be responsible for driving operational excellence, ensuring brand standards, improving profitability, and leading restaurant teams to deliver exceptional guest experiences.<br><br>Key Responsibilities<br><br> Oversee daily operations across multiple F&B outlets, ensuring smooth execution and adherence to company standards. Drive operational performance, revenue growth, cost control, and profitability across assigned restaurants. Monitor key operational KPIs including sales performance, labor productivity, food cost, guest satisfaction, and service standards. Lead, coach, and develop restaurant management teams to achieve business objectives. Ensure consistent implementation of brand standards, SOPs, and operational procedures. Conduct regular outlet visits, audits, and performance reviews to identify improvement opportunities. Collaborate with culinary, marketing, HR, finance, and supply chain teams to support business goals. Support new store openings, including operational readiness, staffing, training, and launch execution. Analyze operational reports and provide actionable insights to improve efficiency and performance. Ensure compliance with health, safety, hygiene, and regulatory requirements. Manage operational challenges and implement solutions to enhance guest experience. <br><br>Requirements<br><br> Bachelor's degree in Hospitality Management, Business Administration, or related field. Minimum 8 years of F&B operations experience, with proven experience managing multiple outlets. Strong understanding of restaurant operations, financial performance, and business planning. Experience managing high-volume restaurants, preferably within multi-brand or casual/fine dining environments. Strong leadership, communication, and problem-solving skills. Ability to analyze data, identify trends, and drive operational improvements. Excellent knowledge of food safety, quality standards, and operational procedures.