Operation Manager Jobs - Dubai UAE

<p>A recognized company is looking for an Inventory Control / Shipping-Receiving Associate to manage incoming and outgoing goods, maintain accurate inventory records, and support smooth warehouse operations. The ideal candidate should be organized, detail-oriented, and capable of handling stock and shipment documentation accurately.</p> <p>Key Responsibilities<br /> Receive incoming shipments and verify quantities against delivery documents.<br /> Inspect goods for visible damage, shortages, or discrepancies.<br /> Prepare and process goods for dispatch and delivery.<br /> Record all incoming and outgoing inventory transactions accurately.<br /> Maintain updated stock records and inventory databases.<br /> Conduct regular physical stock counts and reconcile inventory records.<br /> Investigate and report stock discrepancies to the supervisor.<br /> Prepare shipping, receiving, delivery, and inventory documentation.<br /> Label, organize, and store materials in designated locations.<br /> Coordinate with warehouse, purchasing, logistics, and operations teams.<br /> Track shipment status and follow up on pending deliveries.<br /> Monitor stock levels and report items requiring replenishment.<br /> Maintain proper documentation for returns, damaged goods, and adjustments.<br /> Follow warehouse safety, inventory control, and company procedures.</p> <p>Ready to take the next step in your career? Share your updated CV email Kratilink1990@gmail.com.</p>

<p>A recognized company is looking for an Inventory Control / Shipping-Receiving Associate to manage incoming and outgoing goods, maintain accurate inventory records, and support smooth warehouse operations. The ideal candidate should be organized, detail-oriented, and capable of handling stock and shipment documentation accurately.</p> <p>Key Responsibilities<br /> Receive incoming shipments and verify quantities against delivery documents.<br /> Inspect goods for visible damage, shortages, or discrepancies.<br /> Prepare and process goods for dispatch and delivery.<br /> Record all incoming and outgoing inventory transactions accurately.<br /> Maintain updated stock records and inventory databases.<br /> Conduct regular physical stock counts and reconcile inventory records.<br /> Investigate and report stock discrepancies to the supervisor.<br /> Prepare shipping, receiving, delivery, and inventory documentation.<br /> Label, organize, and store materials in designated locations.<br /> Coordinate with warehouse, purchasing, logistics, and operations teams.<br /> Track shipment status and follow up on pending deliveries.<br /> Monitor stock levels and report items requiring replenishment.<br /> Maintain proper documentation for returns, damaged goods, and adjustments.<br /> Follow warehouse safety, inventory control, and company procedures.</p> <p>Ready to take the next step in your career? Share your updated CV email Kratilink1990@gmail.com.</p>

Role: Business Documents Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $35 - $50/hour<br>Role Overview:We are hiring for one of our clients, seeking a Business Document Expert (Excel, Power Point, Word) to work on a contract basis. The role involves creating, formatting, and editing business documents at scale across multiple projects. Responsibilities include transforming raw data into structured reports and presentations for internal and external stakeholders.<br>Key Responsibilities:• Create and maintain professional business documents in Excel, Power Point, and Word to support operational and strategic decisions.• Format spreadsheets with advanced functions, pivot tables, and data visualizations to meet client specifications.• Develop visually compelling Power Point presentations from provided content, ensuring consistency in branding and messaging.• Edit and proofread documents for accuracy, clarity, and adherence to style guidelines.• Collaborate with cross-functional teams to gather requirements and deliver high-quality outputs under tight deadlines.<br>Required Skills & Qualifications:• Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data analysis.• Strong Power Point skills for creating structured, visually engaging presentations.• Expert-level Word document formatting, including templates, styles, and advanced editing.• Experience converting raw data into clear, actionable business reports and dashboards.• Attention to detail with the ability to maintain consistency across large volumes of documents.• Familiarity with document version control and collaboration tools (e.g., Share Point, Google Workspace).• Ability to interpret business requirements and translate them into well-structured documents.• Prior experience supporting business operations or project teams in a fast-paced environment.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the standardization and efficiency of business documentation across teams. The contract includes flexible hours and the ability to work from anywhere.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Quality Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients, seeking an AI Quality Analyst - English to work on a full-time basis. You will evaluate a new personalization feature for an AI model by assessing how well it integrates information from past conversations, email, search, and activity to deliver relevant responses. This role requires a combination of creative prompt design and analytical evaluation of AI-generated content.<br>Key Responsibilities:• Evaluate the quality of personalized responses from an AI model using your own personal experiences as context.• Design creative, multi-turn prompts that test the model’s ability to integrate personal data sources accurately.• Assess model responses for grounding, integration, and helpfulness, identifying incorrect personalization or forced connections.• Review side-by-side comparisons of AI responses to detect subtle differences in relevance and accuracy.• Provide detailed feedback on model behavior to improve personalization performance.<br>Required Skills & Qualifications:• English proficiency with a high degree of competence in reading and writing.• Experience in prompt engineering or designing test cases for AI models.• Ability to analyze nuanced and ambiguous AI responses with analytical rigor.• Familiarity with personalization concepts and evaluation metrics in AI systems.• Attention to detail to identify subtle discrepancies in model outputs.• Willingness to use your primary personal Google account and enable personal data sources for assessment.• Full-time availability in your local time zone to support a global, 24-hour operations team.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the development of advanced AI systems that deliver measurable business impact.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Quality Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients, seeking an AI Quality Analyst - English to work on a full-time basis. You will evaluate a new personalization feature for an AI model by assessing how well it integrates information from past conversations, email, search, and activity to deliver relevant responses. This role requires a combination of creative prompt design and analytical evaluation of AI-generated content.<br>Key Responsibilities:• Evaluate the quality of personalized responses from an AI model using your own personal experiences as context.• Design creative, multi-turn prompts that test the model’s ability to integrate personal data sources accurately.• Assess model responses for grounding, integration, and helpfulness, identifying incorrect personalization or forced connections.• Review side-by-side comparisons of AI responses to detect subtle differences in relevance and accuracy.• Provide detailed feedback on model behavior to improve personalization performance.<br>Required Skills & Qualifications:• English proficiency with a high degree of competence in reading and writing.• Experience in prompt engineering or designing test cases for AI models.• Ability to analyze nuanced and ambiguous AI responses with analytical rigor.• Familiarity with personalization concepts and evaluation metrics in AI systems.• Attention to detail to identify subtle discrepancies in model outputs.• Willingness to use your primary personal Google account and enable personal data sources for assessment.• Full-time availability in your local time zone to support a global, 24-hour operations team.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the development of advanced AI systems that deliver measurable business impact.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Business Documents Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $35 - $50/hour<br>Role Overview:We are hiring for one of our clients, seeking a Business Document Expert (Excel, Power Point, Word) to work on a contract basis. The role involves creating, formatting, and editing business documents at scale across multiple projects. Responsibilities include transforming raw data into structured reports and presentations for internal and external stakeholders.<br>Key Responsibilities:• Create and maintain professional business documents in Excel, Power Point, and Word to support operational and strategic decisions.• Format spreadsheets with advanced functions, pivot tables, and data visualizations to meet client specifications.• Develop visually compelling Power Point presentations from provided content, ensuring consistency in branding and messaging.• Edit and proofread documents for accuracy, clarity, and adherence to style guidelines.• Collaborate with cross-functional teams to gather requirements and deliver high-quality outputs under tight deadlines.<br>Required Skills & Qualifications:• Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data analysis.• Strong Power Point skills for creating structured, visually engaging presentations.• Expert-level Word document formatting, including templates, styles, and advanced editing.• Experience converting raw data into clear, actionable business reports and dashboards.• Attention to detail with the ability to maintain consistency across large volumes of documents.• Familiarity with document version control and collaboration tools (e.g., Share Point, Google Workspace).• Ability to interpret business requirements and translate them into well-structured documents.• Prior experience supporting business operations or project teams in a fast-paced environment.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the standardization and efficiency of business documentation across teams. The contract includes flexible hours and the ability to work from anywhere.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Company Description Bricks 4 Kidz offers engaging, hands-on programs where students use LEGO® bricks to build unique creations, play games, and explore STEM concepts in a fun environment. The activities are designed to spark imagination, encourage creative problem-solving, and build self-confidence in young children. Programs feature exciting themes such as machines, outer space, and mosaics, helping learners connect play with learning. Team members contribute to a safe, inspiring atmosphere that supports curiosity and growth for children of various ages. Role Description The Marketing Director is a full-time, on-site role based in Dubai, responsible for leading all marketing initiatives for Bricks 4 Kidz in the region. This role oversees the development and execution of marketing plans to promote programs, drive enrollment, and strengthen brand awareness across digital and offline channels. Daily responsibilities include managing marketing campaigns, coordinating promotional events, guiding content and messaging, and analyzing market performance to optimize strategies. The Marketing Director collaborates with leadership and operations teams to align marketing efforts with business goals, supports franchise and partner communications, and ensures consistent brand standards. This position also involves managing budgets, supervising marketing vendors or team members, and reporting on key metrics and growth opportunities. Qualifications Candidates should possess strong Marketing and Marketing Management skills, including experience leading multi-channel campaigns and brand positioning. Candidates should be willing to work with franchisees in different timezones Candidates should possess Market Planning and Market Research skills to develop data-driven strategies and identify growth opportunities. Candidates should possess Sales and business development skills to support enrollment targets and build partnerships with schools, communities, and local organizations. Relevant experience in education, edutainment, or child-focused services is beneficial, along with familiarity with the Dubai market. Strong leadership, communication, and stakeholder management skills, with the ability to collaborate cross-functionally and present strategic recommendations. Proficiency in digital marketing tools and analytics platforms, and the ability to interpret data for decision-making. Bachelor’s degree in Marketing, Business, Communications, or a related field; advanced qualifications or certifications in marketing are an advantage.

Be the face of Hilti and help create an exceptional workplace experience for employees and visitors.<br><br>As a Facilities & Office Coordinator, you will be the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. You will manage reception activities, support office administration, coordinate supplies and courier services, and work closely with facilities and security teams to maintain an efficient workplace.<br><br>What You'll Do<br><br>Welcome visitors and provide a professional front-office experience.<br><br>Answer, screen, and direct incoming calls.<br><br>Coordinate office supplies, mail, and courier services.<br><br>Support scheduling, document management, and meeting room preparation.<br><br>Liaise with facilities, security, and office support teams.<br><br>Monitor office operations and escalate issues when needed.<br><br>What You’ll Bring<br><br>UAE National with a Family Book.<br><br>Bachelor's degree or high school diploma.<br><br>6 months to 2 years of receptionist or administrative experience.<br><br>Strong English and Arabic communication skills.<br><br>Good knowledge of Microsoft Office.<br><br>Customer-focused mindset with excellent interpersonal skills.<br><br>Professional, energetic, and service-oriented approach.<br><br>What’s In It For You<br><br>Career growth and development opportunities.<br><br>Exposure to a global organization operating in over 120 countries.<br><br>Opportunities to explore different functions and markets.<br><br>A diverse and inclusive workplace culture.<br><br>Certified Great Place to Work employer.<br><br>A collaborative environment where your contribution matters.<br><br>Why Hilti<br><br>Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.<br><br>Commitment to Inclusion<br><br>At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Company Description Food Fund International (FFI) is a family-owned hospitality group that creates home-grown restaurant concepts, turning ideas into memorable dining experiences. With 50 years of award-winning restaurants, FFI is recognized as one of the industry’s leading hospitality groups, driven by growth, exploration, and discovery. The company’s core value, “We are About People,” reflects its commitment to team development and delivering premium guest experiences. FFI’s diverse portfolio spans multiple markets and includes concepts such as SĀN Beach and Ristorante Loren in Dubai, CLAY in Bahrain and Dubai, and The Meat Co in the UAE, Bahrain, and Kuwait, among others. Team members join an international, people-focused organization with strong opportunities for learning and career progression.<br>Role Description The Hospitality Professional will deliver exceptional guest service across Food Fund International’s Dubai venues, ensuring a welcoming atmosphere and consistent, high-quality experiences. Day-to-day responsibilities include greeting and seating guests, presenting menus, taking orders, coordinating with kitchen and bar teams, and supporting smooth service throughout each shift. The role also involves handling guest inquiries and feedback, following hygiene and safety standards, and maintaining a clean, organized dining environment. The Hospitality Professional is expected to work collaboratively with colleagues, uphold brand standards, and contribute to the overall efficiency and success of the restaurant. This is a full-time, on-site role based in Dubai.<br>Qualifications<br> Strong customer service and guest relationship skills, with a genuine passion for hospitality and people-focused service. Ability to communicate clearly and professionally in English; additional language skills are an advantage. Experience in restaurant or hotel operations, including basic knowledge of food and beverage service standards. Capability to work effectively in fast-paced environments, manage multiple tasks, and maintain attention to detail. Team-oriented mindset, reliability, and a positive attitude toward learning and development. Flexibility to work shifts, weekends, and holidays as required by restaurant operations. Previous experience in the hospitality industry in Dubai or similar markets is beneficial. Relevant vocational training or certification in hospitality or customer service is an advantage but not mandatory.

Company Description Group One UAE is part of Group ONE, a consortium of companies recognized for delivering business consulting, import and export, travel and tourism, hospitality and security services, and facility management solutions. Operating across multiple sectors, Group One UAE focuses on high-quality service and strong client relationships. The organization values professionalism, reliability, and innovation in all its service offerings. Team members benefit from working in a dynamic, multicultural environment with opportunities for growth across various business verticals. Role Description This is a full-time, on-site Hair Stylist role for a ladies salon located in Dubai, United Arab Emirates. The Hair Stylist will provide professional hair services, including cutting, styling, coloring, and treatments tailored to each client’s needs and preferences. Daily responsibilities include consulting with clients, recommending suitable hair care solutions, maintaining cleanliness and hygiene standards at workstations, and ensuring a high level of client satisfaction. The role also involves staying updated on current hair trends, products, and techniques to deliver modern and high-quality services. The Hair Stylist will collaborate with salon team members to support smooth operations and contribute to a welcoming salon environment. Qualifications Strong Hair Styling and Hair Care skills, with the ability to perform cutting, coloring, treatments, and styling for various hair types. Cosmetology knowledge, including familiarity with salon products, hair treatments, and safe application techniques. Customer Service and Communication skills to consult with clients, understand their preferences, and provide a positive salon experience. Previous experience working in a ladies salon or similar professional hair care environment. Relevant cosmetology or hairdressing certification or diploma. Ability to work flexible hours, including weekends and peak salon times, as required. Attention to detail, hygiene, and safety standards in all salon services. Fluency in English; knowledge of additional languages commonly spoken in the UAE is an advantage. Experienced stylist: 2–5+ years with a portfolio of work Experience with premium products and advanced coloring techniques.

You are the link between what the client says they need and what the delivery team builds. You ask the right questions, document the answers clearly, and make sure nothing gets lost in translation between business and technology. You understand how processes actually work — not how they are supposed to work. You are curious, structured, and always thinking about the client's real problem rather than the stated one.<br>Key Responsibilities Gather and document business requirements through interviews, workshops, and process walkthroughs Map as-is processes and design to-be workflows that are practical and implementable Translate business requirements into clear, structured specifications for the delivery team Validate that what is being built actually solves the problem that was identified Support workshop preparation and facilitate working sessions with client teams Identify gaps, contradictions, and risks in requirements before they become delivery problems<br>Qualifications & Experience 3–6 years of experience as a business analyst, functional consultant, or similar role Strong requirements engineering skills: you can run interviews, write clear user stories, and produce structured specifications Process mapping and optimisation experience — you know how to read a broken workflow and design a better one Experience in digital, Mar Tech, CRM, or marketing operations environments preferred Clear, structured written communication — your documentation is used, not filed Client-facing experience: you can run a working session and manage expectations without escalating everything<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

You will shape how the client thinks about their transformation — before, during, and after delivery. You are the person who helps a senior stakeholder understand why change is needed, what it will look like, and how to get there. You turn complex problems into clear, structured work that clients want to commission. You will run discovery, facilitate workshops, steer scope discussions, and sit at the table during steering committees. You are both a thinker and a doer.<br>Key Responsibilities Lead client discovery sessions, stakeholder interviews, and requirements workshops from preparation to debrief Define transformation roadmaps, working models, and governance structures based on what you hear and diagnose Prepare and present recommendations to senior client stakeholders — including steering committees Steer scope discussions: translate ambiguous client needs into clear commercial and delivery scope Write proposals, business cases, and executive-facing deliverables with precision and confidence Work alongside the PM and technology team to ensure delivery stays grounded in the consulting diagnosis<br>Qualifications & Experience5–8 years in management consulting, digital strategy, or transformation advisory Strong facilitation and workshop skills — you can hold a room of 12 executives and drive a real output Proven ability to write and present structured recommendations at C-suite level Experience in Mar Com, marketing operations, CRM, or digital transformation strongly preferred Commercial instinct: you understand how consulting work gets sold and expanded Ability to navigate ambiguous briefs and turn them into structured, sellable scope<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

Company Description i SON Xperiences is a customer engagement and AI solutions company that blends advanced technology with human-centered service. The organization focuses on transforming businesses through AI-powered tools that enhance efficiency, innovation, and seamless customer experiences. As pioneers in AI-driven customer engagement, i SON Xperiences helps clients scale operations, optimize performance, and deliver interactions that feel personal and meaningful. Team members join a future-focused environment where AI and human empathy work together to redefine how organizations connect with their customers.<br>Role Description The Call Center Team Lead (Fintech) is a full-time on-site role based in Dubai, responsible for supervising a team of customer service representatives supporting fintech products and services. Day-to-day tasks include monitoring team performance, managing schedules, ensuring adherence to call center standards, and guiding the team in resolving customer queries efficiently and accurately. The role involves coaching and mentoring team members, conducting performance reviews, and providing regular feedback to improve service quality and customer satisfaction. The Team Lead collaborates with management and other departments to escalate complex issues, implement process improvements, and align the team’s activities with business goals. This position also requires preparing reports, tracking key metrics, and ensuring compliance with company policies and regulatory requirements in the fintech domain.<br>Qualifications<br> <br>Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead teams and provide high-quality support. Candidates should possess solid Communication skills to interact clearly with customers, team members, and stakeholders. Candidates should possess Analytical Skills and a focus on Customer Satisfaction to monitor performance, interpret data, and drive service improvements. Experience leading call center or customer support teams, ideally within fintech or financial services. Knowledge of fintech products, digital payments, or financial regulations is an advantage. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Proficiency with call center systems, CRM tools, and basic reporting in Excel or similar platforms. Relevant diploma or degree in business, finance, communications, or a related field preferred.

Company Description Group One UAE is part of Group ONE, a consortium of companies recognized for delivering business consulting, import and export, travel and tourism, hospitality and security services, and facility management solutions. Operating across multiple sectors, Group One UAE focuses on high-quality service and strong client relationships. The organization values professionalism, reliability, and innovation in all its service offerings. Team members benefit from working in a dynamic, multicultural environment with opportunities for growth across various business verticals. Role Description This is a full-time, on-site Hair Stylist role for a ladies salon located in Dubai, United Arab Emirates. The Hair Stylist will provide professional hair services, including cutting, styling, coloring, and treatments tailored to each client’s needs and preferences. Daily responsibilities include consulting with clients, recommending suitable hair care solutions, maintaining cleanliness and hygiene standards at workstations, and ensuring a high level of client satisfaction. The role also involves staying updated on current hair trends, products, and techniques to deliver modern and high-quality services. The Hair Stylist will collaborate with salon team members to support smooth operations and contribute to a welcoming salon environment. Qualifications Strong Hair Styling and Hair Care skills, with the ability to perform cutting, coloring, treatments, and styling for various hair types. Cosmetology knowledge, including familiarity with salon products, hair treatments, and safe application techniques. Customer Service and Communication skills to consult with clients, understand their preferences, and provide a positive salon experience. Previous experience working in a ladies salon or similar professional hair care environment. Relevant cosmetology or hairdressing certification or diploma. Ability to work flexible hours, including weekends and peak salon times, as required. Attention to detail, hygiene, and safety standards in all salon services. Fluency in English; knowledge of additional languages commonly spoken in the UAE is an advantage. Experienced stylist: 2–5+ years with a portfolio of work Experience with premium products and advanced coloring techniques.

You are the link between what the client says they need and what the delivery team builds. You ask the right questions, document the answers clearly, and make sure nothing gets lost in translation between business and technology. You understand how processes actually work — not how they are supposed to work. You are curious, structured, and always thinking about the client's real problem rather than the stated one.<br>Key Responsibilities Gather and document business requirements through interviews, workshops, and process walkthroughs Map as-is processes and design to-be workflows that are practical and implementable Translate business requirements into clear, structured specifications for the delivery team Validate that what is being built actually solves the problem that was identified Support workshop preparation and facilitate working sessions with client teams Identify gaps, contradictions, and risks in requirements before they become delivery problems<br>Qualifications & Experience 3–6 years of experience as a business analyst, functional consultant, or similar role Strong requirements engineering skills: you can run interviews, write clear user stories, and produce structured specifications Process mapping and optimisation experience — you know how to read a broken workflow and design a better one Experience in digital, Mar Tech, CRM, or marketing operations environments preferred Clear, structured written communication — your documentation is used, not filed Client-facing experience: you can run a working session and manage expectations without escalating everything<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

You will shape how the client thinks about their transformation — before, during, and after delivery. You are the person who helps a senior stakeholder understand why change is needed, what it will look like, and how to get there. You turn complex problems into clear, structured work that clients want to commission. You will run discovery, facilitate workshops, steer scope discussions, and sit at the table during steering committees. You are both a thinker and a doer.<br>Key Responsibilities Lead client discovery sessions, stakeholder interviews, and requirements workshops from preparation to debrief Define transformation roadmaps, working models, and governance structures based on what you hear and diagnose Prepare and present recommendations to senior client stakeholders — including steering committees Steer scope discussions: translate ambiguous client needs into clear commercial and delivery scope Write proposals, business cases, and executive-facing deliverables with precision and confidence Work alongside the PM and technology team to ensure delivery stays grounded in the consulting diagnosis<br>Qualifications & Experience5–8 years in management consulting, digital strategy, or transformation advisory Strong facilitation and workshop skills — you can hold a room of 12 executives and drive a real output Proven ability to write and present structured recommendations at C-suite level Experience in Mar Com, marketing operations, CRM, or digital transformation strongly preferred Commercial instinct: you understand how consulting work gets sold and expanded Ability to navigate ambiguous briefs and turn them into structured, sellable scope<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae

Company Description i SON Xperiences is a customer engagement and AI solutions company that blends advanced technology with human-centered service. The organization focuses on transforming businesses through AI-powered tools that enhance efficiency, innovation, and seamless customer experiences. As pioneers in AI-driven customer engagement, i SON Xperiences helps clients scale operations, optimize performance, and deliver interactions that feel personal and meaningful. Team members join a future-focused environment where AI and human empathy work together to redefine how organizations connect with their customers.<br>Role Description The Call Center Team Lead (Fintech) is a full-time on-site role based in Dubai, responsible for supervising a team of customer service representatives supporting fintech products and services. Day-to-day tasks include monitoring team performance, managing schedules, ensuring adherence to call center standards, and guiding the team in resolving customer queries efficiently and accurately. The role involves coaching and mentoring team members, conducting performance reviews, and providing regular feedback to improve service quality and customer satisfaction. The Team Lead collaborates with management and other departments to escalate complex issues, implement process improvements, and align the team’s activities with business goals. This position also requires preparing reports, tracking key metrics, and ensuring compliance with company policies and regulatory requirements in the fintech domain.<br>Qualifications<br> <br>Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead teams and provide high-quality support. Candidates should possess solid Communication skills to interact clearly with customers, team members, and stakeholders. Candidates should possess Analytical Skills and a focus on Customer Satisfaction to monitor performance, interpret data, and drive service improvements. Experience leading call center or customer support teams, ideally within fintech or financial services. Knowledge of fintech products, digital payments, or financial regulations is an advantage. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Proficiency with call center systems, CRM tools, and basic reporting in Excel or similar platforms. Relevant diploma or degree in business, finance, communications, or a related field preferred.

Senior High-Ticket Sales Closer – Fitness Transformation Program<br>Location: Dubai, UAEEmployment Type: Full-Time Work Arrangement: Hybrid Compensation: Competitive salary + attractive commission structure About the Role We are looking for an experienced and highly confident High-Ticket Sales Closer to join our growing fitness transformation company in Dubai. This is not an entry-level telesales or customer service position. You will speak with qualified inbound leads who are already interested in improving their fitness, health and lifestyle. Your responsibility will be to understand their goals, identify their challenges, present the right transformation program and confidently close the sale. The ideal candidate is persuasive, disciplined, emotionally intelligent and able to communicate with international clients in exceptional English. Key Responsibilities Conduct professional sales consultations by phone and video call Convert qualified inbound leads into paying clients Understand each prospect’s fitness goals, concerns and motivation Present premium transformation programs clearly and confidently Handle objections related to price, timing and commitment Follow up consistently with interested prospects Maintain accurate lead records and updates in the CRMAchieve weekly and monthly sales targets Coordinate with the coaching and operations teams Provide a premium client experience throughout the sales process Requirements Minimum 2–3 years of proven sales or closing experience Strong experience in high-ticket, consultative or premium B2C sales Excellent spoken and written English is mandatory Clear, confident and professional communication style Strong objection-handling, negotiation and closing skills Proven ability to meet or exceed sales targets Comfortable discussing premium-priced services Highly organised, accountable and results-driven Experience using CRM systems and managing lead follow-ups Ability to work according to Dubai business hours Experience in fitness, wellness, coaching, aesthetics, education, real estate or luxury services will be an advantage. What We Offer Qualified inbound leads Attractive commission and earning potential Professional and supportive working environment Clear sales processes and training Opportunity to grow within a fast-growing Dubai-based company Performance-based career progression

Role: Quality Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients, seeking an AI Quality Analyst - English to work on a full-time basis. You will evaluate a new personalization feature for an AI model by assessing how well it integrates information from past conversations, email, search, and activity to deliver relevant responses. This role requires a combination of creative prompt design and analytical evaluation of AI-generated content.<br>Key Responsibilities:• Evaluate the quality of personalized responses from an AI model using your own personal experiences as context.• Design creative, multi-turn prompts that test the model’s ability to integrate personal data sources accurately.• Assess model responses for grounding, integration, and helpfulness, identifying incorrect personalization or forced connections.• Review side-by-side comparisons of AI responses to detect subtle differences in relevance and accuracy.• Provide detailed feedback on model behavior to improve personalization performance.<br>Required Skills & Qualifications:• English proficiency with a high degree of competence in reading and writing.• Experience in prompt engineering or designing test cases for AI models.• Ability to analyze nuanced and ambiguous AI responses with analytical rigor.• Familiarity with personalization concepts and evaluation metrics in AI systems.• Attention to detail to identify subtle discrepancies in model outputs.• Willingness to use your primary personal Google account and enable personal data sources for assessment.• Full-time availability in your local time zone to support a global, 24-hour operations team.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the development of advanced AI systems that deliver measurable business impact.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Title: Sales Engineer – K-12 Education Solutions<br>Location: Dubai, UAECompany: EdNex Educational Aids Trading LLC<br>About EdNex<br>EdNex Educational Aids Trading LLC is a leading provider of innovative educational solutions across the UAE. We specialize in STEM education, robotics, coding, AI, science laboratories, digital learning technologies, and classroom solutions for schools, colleges, and universities.<br>We are currently seeking a dynamic and results-driven Sales Engineer to join our K-12 School Division. The ideal candidate will have a strong understanding of the UAE school education sector and a passion for building long-term relationships with educational institutions.<br>Key Responsibilities Develop and maintain relationships with public and private schools across the UAE. Identify new business opportunities and generate sales for the K-12 division. Conduct meetings, product demonstrations, and presentations with school management and academic departments. Promote EdNex's educational solutions, including STEM, Robotics, Coding, AI, Science Labs, Makerspaces, and Classroom Technologies. Prepare quotations, proposals, and tender submissions. Coordinate with internal technical and operations teams to ensure successful project execution. Meet and exceed monthly and annual sales targets. Maintain accurate customer records and sales pipeline in the CRM. Stay updated on educational trends, government initiatives, and school procurement requirements. Candidate Requirements Bachelor's or Diploma Degree in Engineering, Technology, Education, Business, or a related field. Must have completed higher education in the UAE. Good knowledge of the UAE K-12 education sector and familiarity with schools across the Emirates. Existing network and relationships with schools, principals, procurement teams, or decision-makers will be a strong advantage. Minimum 2–5 years of sales experience in educational products, STEM solutions, EdTech, laboratory equipment, or related industries. Excellent communication, presentation, and negotiation skills. Self-motivated, target-oriented, and able to work independently. Valid UAE Driving License is mandatory. Must own a personal vehicle and be willing to travel extensively across the UAE to visit schools. Strong proficiency in Microsoft Office applications. Fluent in English. Arabic is an added advantage