Operation Manager Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is seeking an experienced Program Manager to help scale our operations network through the launch of new facilities and expansion initiatives across the UAE. This role offers the opportunity to lead complex, high-visibility programs that directly impact customer experience, business growth, and operational excellence.<br>As a Program Manager, you will own end-to-end delivery of expansion projects from site selection and design through construction, launch readiness, and operational handover. You will work across multiple stakeholder groups including operations, engineering, finance, procurement, real estate, technology, and external partners to deliver new facilities safely, on time, and within budget.<br>This role requires strong program management skills, the ability to navigate ambiguity, influence stakeholders across different functions, and drive execution in a fast-paced environment where priorities evolve quickly.<br>Key job responsibilities<br>• Lead end-to-end delivery of network expansion and launch programs, ensuring projects are completed safely, on schedule, and within budget.<br>• Develop project plans, launch schedules, governance mechanisms, and risk mitigation strategies across multiple concurrent initiatives.<br>• Partner with operations, engineering, finance, procurement, technology, and real estate teams to define requirements and ensure successful project execution.<br>• Manage external vendors, consultants, contractors, and service providers throughout the project lifecycle.<br>• Track project performance through data, metrics, and reporting mechanisms, identifying risks and driving corrective actions when required.<br>• Own stakeholder communication, providing clear updates on milestones, dependencies, financial performance, risks, and launch readiness.<br>• Drive process standardization and continuous improvement initiatives to improve launch speed, reduce cost, and increase scalability across markets.<br>• Support business planning activities including capital planning, budget forecasting, resource planning, and long-term network expansion strategies.<br>• Conduct site visits and audits to validate project progress, operational readiness, quality standards, and compliance requirements.<br>• Build scalable tools, mechanisms, and operating models that enable efficient execution of future expansion programs.<br>A day in the life<br>As a Program Manager, your primary focus will be delivering expansion and launch projects that help Amazon grow its operational footprint across the UAE.<br>A typical day may include reviewing project milestones, coordinating with stakeholders, resolving execution risks, and tracking launch readiness activities. You will work closely with operations, engineering, finance, procurement, and external partners to keep projects on schedule and within budget.<br>You will regularly analyze performance metrics, drive process improvements, and communicate progress, risks, and key decisions to senior leaders. Success in this role comes from balancing strategic thinking with hands-on execution and delivering results.<br>About the team<br>In the Amazon Now team, you will be part of a high-velocity, high-visibility group responsible for launching programs that unlock new growth and capabilities for Amazon globally. You’ll have the opportunity to build new processes, shape how we scale, and make a measurable difference. Working from UAE, you will collaborate with global teams, drive significant impact, and help elevate Amazon’s capabilities in a market of strategic importance.<br>- 5+ years of program or project management experience<br>- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 3+ years of delivering cross functional projects experience<br>- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects<br>- PMP certificate<br>- Experience communicating results to senior leadership<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>Manage overall operational activities to ensure efficient, safe, and cost-effective execution of production, maintenance, quality, supply chain coordination, and resource utilization in line with business objectives, customer requirements, and company standards.</p><br><br><br>Key Accountability Areas <br><p>Operations Management</p><br> <ul> <li>Manage day-to-day operational activities to ensure smooth workflow across production, maintenance, quality, and related support functions.</li> <li>Ensure operational plans are executed in line with approved schedules, targets, and business priorities.</li> <li>Monitor operational performance and address issues affecting productivity, delivery, quality, cost, or safety.</li> <li>Coordinate with internal departments to ensure alignment between operations and business requirements.</li> </ul> <p>Production &amp; Delivery Performance</p><br> <ul> <li>Follow up on production progress to ensure output targets and delivery timelines are achieved.</li> <li>Ensure effective utilization of manpower, machines, materials, and operational capacity.</li> <li>Support the resolution of operational bottlenecks, delays, and resource constraints.</li> <li>Monitor performance indicators related to productivity, efficiency, downtime, quality, safety, and cost.</li> </ul> <p>Quality, Safety &amp; Compliance</p><br> <ul> <li>Ensure operations comply with quality standards, safety requirements, company procedures, and applicable regulations.</li> <li>Promote a safe working environment and ensure proper implementation of health and safety practices.</li> <li>Follow up on quality issues, non-conformities, and corrective actions with concerned teams.</li> <li>Ensure proper housekeeping, workplace discipline, and 5S practices across operational areas.</li> </ul> <p>Resource &amp; Cost Management</p><br> <ul> <li>Manage operational resources to achieve optimal utilization and cost efficiency.</li> <li>Monitor operational costs and support initiatives to reduce waste, rework, downtime, and unnecessary expenses.</li> <li>Support budget planning and ensure operational activities are managed within approved targets.</li> <li>Recommend actions to improve resource planning, manpower allocation, and operational efficiency.</li> </ul> <p>Process Improvement</p><br> <ul> <li>Identify opportunities to improve operational processes, workflow, productivity, and service levels.</li> <li>Lead continuous improvement initiatives to enhance efficiency, quality, and cost performance.</li> <li>Coordinate with engineering, maintenance, quality, and supply chain teams to improve operational reliability.</li> <li>Support the implementation of new systems, tools, and best practices across operations.</li> </ul> <p>Team Management &amp; Reporting</p><br> <ul> <li>Manage and guide operations teams to ensure effective performance and accountability.</li> <li>Assign responsibilities, monitor performance, and support team development.</li> <li>Prepare operational reports, performance updates, and improvement recommendations for management.</li> <li>Communicate operational priorities, challenges, and progress to relevant stakeholders.</li> </ul><br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> </ul> <p>Responsibility:</p><br> <ul> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them</li> <li>Ability to take necessary and proper timely decisions.</li> </ul> <p>Delivery:</p><br> <ul> <li>Deliver the required results in timely manner with required quality and cost.</li> <li>Making a Tangible Difference:</li> <li>Must make a tangible difference to his area of operation. and exceed business expectations.</li> </ul> <p>Business Planning and Performance:</p><br> <ul> <li>Able to transform the corporate goals into business plans.</li> <li>Able to Plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> </ul> <p>Organizational Development:</p><br> <ul> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> </ul> <p>Quality:</p><br> <ul> <li>Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.</li> </ul> <p>Adaptation:</p><br> <ul> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> </ul> <p>Health, Safety and Environment:</p><br> <ul> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> </ul> <br><br>Academic Qualification <br>Bachelor Degree in Electrical Engineering or Any relevant field<br><br><br>Work Experience <br>6 to 10 Years<br><br><br>Technical / Functional Competencies <br>Operations Management<br>Operations Planning<br>Operations Research<br><br><br><br> </div>

<p>We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.</p> <p>To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.</p> <p>Hotel Manager Responsibilities:<br /> Overseeing personnel, including receptionists, kitchen staff, and office employees.<br /> Monitoring employee performance and conducting regular evaluations to help improve customer service.<br /> Collecting payments and maintaining records of budgets, funds, and expenses.<br /> Welcoming and registering guests once they arrive.<br /> Resolving issues regarding hotel services, amenities, and policies.</p> <p>Share your CV on this Email: hr.globale@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>Senior Operational Key Account Manager</p><br> <br> <p><strong>The Senior Operations Key Account Manager is responsible for managing and overseeing logistics operations for strategic A&amp;D clients in air and sea freight. This role ensures smooth coordination of all transportation(Air,sea ,Road), warehousing (3PL,4PL,Inventory management), and supply chain activities, maintaining high service levels, client satisfaction, and compliance with international shipping regulations. The position serves as the primary point of contact for key accounts, driving operational excellence and supporting business growth.</strong></p><br> <p><strong>Responsibilities:</strong></p><br> <p>1. Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance(Export / import control), and warehouse coordination.<br>2. Develop and maintain strong relationships with key Defense accounts to ensure customer satisfaction and long-term partnerships.<br>3. Coordinate with internal departments (operations, customer service, finance, compliance) to ensure timely and accurate delivery service.<br>4. Monitor key performance indicators (KPIs/SLA), operational metrics, and service levels; implement corrective actions when needed.<br>5. Ensure compliance with international shipping regulations, documentation requirements, and company policies.<br>6. Handle client escalations efficiently, providing solutions and acting as the main liaison between clients and operational teams.<br>7. Support continuous improvement initiatives to optimize processes, reduce costs, and enhance service quality.<br>8. Prepare regular reports for management on account performance, operational challenges, and client feedback.<br>9. Oversee scheduling, planning, and allocation of resources for air and sea shipments.<br>10. Any other related duties/projects assigned by the direct supervisor from time to time to meet business needs<br>11. To have knowledge of Defense operation process in terms of Pricing , shipments handling , approvals and government relationship (customs authorities like MOD ,SIRA/GHQ)<br>12. Perform any other related duties or projects assigned by management from time to time to meet business requirements.</p><br> <p><strong>Qualifications and requirements –</strong></p><br> <p><br>•Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.<br>•Proven experience in air and sea freight operations and oversized projects(Charters,breakbulk)<br>•Proficiency in logistics software (WMS, TMS, ERP) and MS Office.<br>Competencies</p><br> <p><br><strong>Specific Skills –</strong></p><br> <p><br>•Extensive Experience in Defense industry (military, MOD &amp; GHQ controlled )<br>•Proven Expertise in handling complex tenders for large defense/government customers.<br>•Experience in sales and providing solutions based on customer needs<br>•Strong understanding of Defense air and sea freight operations and regulations &amp; Export control /ITAR/MOD/DGR (Class 1 cargo) Awareness.<br>•Excellent Defense client relationship management and communication skills.<br>•Analytical and problem-solving abilities with attention to detail.<br>•Leadership and team coordination skills.<br>•Strong negotiation and </p></div>

<p>Position Title: Finance Assistant Manager Employment Type: Full Time Salary AED: up to 12,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based freight-forwarding firm for global logistics with expertise on high-value, fragile and time-sensitive cargo worldwide. Job Description: • Prepare and support monthly, quarterly, and annual financial reporting, budgeting, forecasting, and variance analysis. • Oversee day-to-day finance operations including Accounts Payable, Accounts Receivable, Payroll, General Ledger, and cash flow management. • Ensure compliance with accounting standards, internal controls, audits, tax regulations, and corporate financial policies. • Drive financial analysis, process improvements, cost optimization, and finance-related system or business improvement projects.</p><p>Qualifications: • Bachelor’s degree in finance, Accounting, Economics, or a related discipline. • Minimum 5 years of finance/accounting experience, preferably within freight forwarding, logistics, shipping, supply chain, or multinational service companies. • Must have strong knowledge of IFRS/accounting principles, budgeting, forecasting, financial analysis, UAE VAT, and internal controls. • Must have hands-on experience with Oracle together with advanced Excel with strong communication skills with the ability to present financial information to non-finance stakeholders and manage multiple priorities.</p>

<p>We are seeking an experienced Operations Manager to join a leading natural stone and marble company in the UAE. The Opportunity Working closely with the commercial and project teams, you will take responsibility for overseeing the day-to-day operations of the company's marble division, ensuring the efficient management of the production yard and the successful on-site execution of prestigious marble installation projects across the UAE. Key Responsibilities will include, but are not limited to: • Oversee the day-to-day management and operation of the production yard, ensuring materials, resources and workflows are effectively coordinated. • Manage the delivery and execution of marble and natural stone installation projects from mobilisation through to completion. • Provide leadership, guidance and technical support to Site Managers, Engineers and Foremen across multiple projects. • Act as the primary point of contact for clients, consultants and project stakeholders on operational matters, ensuring clear communication and high levels of client satisfaction. • Monitor project progress, quality, productivity and programme performance to ensure projects are delivered safely, on time and to the highest standards. • Coordinate labour, plant, materials and logistics to maximise operational efficiency across all projects. • Resolve technical and operational issues relating to the installation of marble, granite and natural stone finishes. • Ensure compliance with company procedures, quality standards, health and safety requirements and client specifications. • Conduct regular site visits to monitor progress, provide technical direction and support project teams. • Drive continuous improvement across operational processes, resource planning and project delivery.</p><p>• Minimum of 10 years' experience working in the UAE marble and natural stone industry. • Extensive knowledge of the fabrication, handling and installation of all types of marble and natural stone. • Proven experience managing multiple high-end marble installation projects simultaneously. • Strong leadership experience managing site teams, foremen and operational staff. • Excellent client-facing skills with experience liaising directly with clients, consultants and main contractors. • Strong organisational, planning and problem-solving abilities. • Good understanding of quality management, HSE requirements and construction best practices. • Excellent communication skills in English. Why Apply? • Opportunity to join a respected group delivering world-class luxury interior and stone projects. • Excellent salary and benefits package.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon’s Unified Alternate Fulfillment channel (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex and Direct fulfillment channels.<br>Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Program Manager, the mission will be to pioneer new ways of thinking, designing and delivering exceptional results. By collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.<br>Key job responsibilities<br>• Create innovative solutions using data and research to address wider challenges in your organization.<br>• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.<br>• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.<br>• Enhance operational performance on every program in partnership with your stakeholders.<br>A day in the life<br>As a Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.<br>Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.<br>About the team<br>The Global Specialty Fulfillment (GSF) organization covers specialized function such as Heavy and Bulky fulfillment network, Ultra Fast grocery deliveries and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/ seller warehouse, offering millions of new selection while holding the same Prime bar of customer experience (CX) as provided by Amazon FCs.<br>- 3+ years of program or project management experience<br>- 3+ years of working cross functionally with tech and non-tech teams experience<br>- 3+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 3+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 3+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><ul> <li>The Production Manager leads a dedicated team of operators and technicians to maximize flour heat-treatment throughput and plant efficiency while enforcing strict food safety and hygiene protocols. This role drives operational excellence by maintaining GMP compliance, ensuring audit-ready documentation, and directing preventive plant maintenance to minimize downtime. By personally mentoring staff and utilizing root-cause analysis to eliminate processing failures, the manager secures a highly skilled workforce and a continuous, defect-free production cycle.</li> </ul><br><br>Roles &amp; Responsibilities <br><ul> <li>Operate FHT production line and lead production KPIs. Ensure optimum and cost-effective operations of the plant or packing section.</li> <li>Mobilize HSE agenda in daily operations, regularly participate in safety walks, and take relevant safety actions. Ensure safety, HSE compliance, and implement internal controls for documented processes.</li> <li>Assist in scope-based and need-based packaging development through relevant trials and specs development in each category of the Agri Food business group.</li> <li>Adhere to production plans and schedules, focus on packaging constraints, and support line manager in managing operations scheduling.</li> <li>Execute efficiency management through OEE (Overall Equipment Efficiency), TPM (Total Productivity Management), and champion section 5S activities.</li> <li>Partner with BU HR for manning-related matters, monitor headcounts and relevant issues, lead operator's training, and ensure accurate training w.r.t JDs (Job Descriptions).</li> <li>Ensure best utilization of available assets with target OEE, operate at minimum HC levels, and support manufacturing manager on new projects and implementations.</li> <li>Implement and practice basics of TPM, including Kaizens, and ensure controls on all changes management.</li> <li>Record production and batch data in Oracle, ensure timely cycle counts, accuracy, material usage variances, CC (Cycle Count) coverage, and wastage control.</li> <li>Understand, reflect, and practice IFFCO’s vision and values.</li> </ul><br><br>KPIs <br><ul> <li>Material/equipment efficiency.</li> <li>Budgeted production volumes vs actual.</li> <li>In process cost of rejection/wastages</li> <li>FG inventory levels</li> <li>Compliance all Audits</li> </ul> <br><br>Work experience requirement <br><ul> <li>6-10 years of experience in managing FMCG production</li> </ul><br><br>Qualification <br><ul> <li>B.E. / B. Tech. Food Technology (Diary or Mechanical)</li> <li>Hands-on experience on Packaging machines and high-speed lines is an added advantage</li> <li>Certified TPM practitioner and have fair idea of end of line automations</li> </ul><br><br>Competencies <br>Production Planning<br>Safety Procedures and Norms<br>Quality Management<br>Cost Management<br>Industry Regulations and Norms<br>Communicating effectively<br>Self and Team Management<br>Planning &amp; Decision Making<br>Customer Centricity<br>Ownership &amp; Result Orientation<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <br> <p><span>As the <strong>Ikandy Ultra Lounge Operations Manager – F&amp;B (Outdoor Bar &amp; Lounge)</strong>, you will be responsible for overseeing the overall operations of Ikandy Ultra Lounge, ensuring exceptional guest experiences, maintaining the highest standards of food and beverage service, and driving business performance. You will lead and inspire the team, enhance the venue’s atmosphere, and maximize profitability while delivering world-class service in a luxury hospitality environment.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <br> <p><span>• Oversee the daily operations of Ikandy Ultra Lounge, ensuring exceptional food, beverage, and service standards at all times.</span><br><span>• Drive revenue growth and maximize profitability through effective operational management and guest engagement initiatives.</span><br><span>• Interact with guests, gather feedback, and continuously enhance service delivery and lounge operations.</span><br><span>• Lead, coach, and develop team members to achieve high performance and foster a positive working culture.</span><br><span>• Maintain the lounge’s unique ambiance, décor, and overall guest experience to align with luxury hospitality standards.</span><br><span>• Ensure compliance with operational procedures, health and safety standards, and brand requirements while delivering memorable guest experiences.</span></p><br><br> <br> <p><span><strong>About You</strong></span></p><br><br> <br> <p><span>• Passionate about Food &amp; Beverage with a strong commitment to delivering exceptional guest experiences.</span><br><span>• Experienced in managing luxury restaurant, lounge, or bar operations within a 5-star hotel environment.</span><br><span>• Enjoys interacting with guests and building strong relationships through outstanding service.</span><br><span>• A confident and approachable leader who is friendly, trustworthy, and skilled in coaching teams.</span><br><span>• Highly organized with excellent planning, problem-solving, and decision-making skills.</span><br><span>• Communicates fluently in English; knowledge of the local language is an advantage, and is willing to work flexible shifts.</span></p><br><br> <br> <br> <p><span><strong>Why Join Us</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p><span>JOB PURPOSE:</span></p><br><p><span>Lead the continuous enhancement of procurement and commercial operations by driving process excellence, piloting improvement initiatives, strengthening governance adherence, and enabling organizational alignment across ADNOC Group to improve efficiency, effectiveness, and operational performance.</span></p><br><p><strong><span>&nbsp;KEY ACCOUNTABILITIES:</span></strong></p><br><p><strong><span>Process Excellence &amp; Continuous Improvement</span></strong></p><br><ul><li><span>Drive continuous improvement of procurement processes and operating practices in response to evolving business requirements, enhancing efficiency, control, and consistency across ADNOC Group.</span></li><li><span>Identify process inefficiencies and lead structured improvement initiatives to strengthen performance, reduce cycle time, and improve service delivery.</span></li></ul><p><strong><span>Transformation &amp; Change Enablement</span></strong></p><br><ul><li><span>Lead the design and implementation of pilot initiatives to test and embed improved procurement practices and ways of working.</span></li><li><span>Guide organizational alignment to ensure successful adoption of enhanced processes and operating models across ADNOC Group.</span></li></ul><p><strong><span>Operational Performance Enhancement</span></strong></p><br><ul><li><span>Strengthen the effectiveness of procurement operations by refining execution practices, improving coordination, and enhancing overall service quality.</span></li><li><span>Monitor implementation outcomes and ensure continuous refinement of processes to sustain operational excellence.</span></li></ul><p><strong><span>Governance &amp; Compliance Alignment</span></strong></p><br><ul><li><span>Ensure improved processes are fully aligned with approved procurement policies, standards, and governance frameworks.</span></li><li><span>Reinforce adherence to governance principles by embedding control mechanisms within operational practices.</span></li></ul><p><strong><span>Cross-Functional Coordination</span></strong></p><br><ul><li><span>Collaborate with ADNOC Group Companies and internal stakeholders to drive consistency in process execution and promote adoption of leading practices.</span></li><li><span>Facilitate alignment across functions to support seamless implementation of operational improvements.</span></li></ul><p><strong><span>Risk Mitigation &amp; Process Integrity</span></strong></p><br><ul><li><span>Identify and mitigate risks arising from process inefficiencies or implementation gaps to ensure stability and reliability of procurement operations.</span></li><li><span>Strengthen process discipline to ensure consistent and controlled execution across the Group.</span></li></ul><p><strong><span>Capability Building &amp; Awareness</span></strong></p><br><ul><li><span>Promote a continuous improvement culture by engaging stakeholders and driving awareness of enhanced procurement practices.</span></li><li><span>Support the development of organizational capability to sustain high standards of process execution.</span></li></ul><p><strong><em><span>Generic Accountabilities:</span></em></strong></p><br><p><strong><span>Management</span></strong></p><br><ul><li><span>Plan and supervise the activities of the personnel and resources of the Department to achieve the Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.</span></li><li><span>Develop the knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.</span></li></ul><p><strong><span>Budgets and Operational Plans</span></strong></p><br><ul><li><span>Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved the Department budget levels.</span></li><li><span>Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.</span></li></ul><p><strong><span>Policies, Systems, Processes &amp; Procedures</span></strong></p><br><ul><li><span>Lead the implementation of approved Department policies, processes, systems, standards, procedures and internal controls in order to support execution of the Division work programs in line with Company and International standards.</span></li></ul><p><strong><span>Performance Management </span></strong></p><br><ul><li><span>Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.</span></li></ul><p><strong><span>Organisation Structure and Development</span></strong></p><br><ul><li><span>Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.</span></li></ul><p><strong><span>Innovation and Continuous Improvement</span></strong></p><br><ul><li><span>Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.</span></li><li><span>Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.</span></li></ul><p><strong><span>Health, Safety, Environment (HSE) and Sustainability</span></strong></p><br><ul><li><span>Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems &amp; controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and ADNOC Code of Practices.</span></li><li><span>Ensure adequate HSE training and induction for all Department employees to meet HSE standards.</span></li></ul><p><strong><span>Management Information Systems (MIS) and Reports</span></strong></p><br><ul><li><span>Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.</span></li></ul><p><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></p><br><p><strong><span>Internal</span></strong></p><br><ul><li><span>Frequent contact with line manager, SVP and team members for Procurement Policies &amp; Procedures.</span></li><li><span>Regular contacts with counterparts in the Group Companies on the implementation, enhancement and monitoring of the approved policies &amp; procedures.</span></li></ul><p><strong><span>External</span></strong></p><br><ul><li><span>Regular contacts with Internal/External Auditors for auditing issues.</span></li><li><span>Contacts with third party service provider, suppliers, consultants and industry experts.</span></li><li><span>Occasional contacts with ADNOC Shareholder and partners for discussion, exchange of information / expertise purposes.</span></li></ul><p><strong><span>QUALIFICATIONS, EXPERIENCE, KNOWLEDGE &amp; SKILLS: </span></strong></p><br><p><strong><span>Minimum Qualification</span></strong></p><br><ul><li><span>Bachelor Degree in Supply Chain Management, </span><span>Information Technology, Business Administration, or a related field.</span></li></ul><p><strong><span>Minimum Experience &amp; Knowledge &amp; Skills</span></strong></p><br><ul><li><span>15</span><span>years’</span><span> of relevant experience, at least 8 of which should have been at a supervisory level, </span><span>including five years in procurement activities preferably in the Oil &amp; Gas industry.</span></li><li><span>Expertise with Procurement &amp; Supply Chain - all areas including Contracts &amp; Purchasing, Inventory &amp; Warehousing, Registration &amp; Pre-Qualification, Supplier Relationship Management.</span></li><li><span>Commercial Awareness, Analytical Competency, Problem Solving.</span></li></ul><br> </div>

<p><h4>A reputable and well-established pharmaceutical company is actively recruiting a legal contract manager for their Dubai office.</h4> <p>Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.</p> <h4>The main responsibilities will include but not be limited to:</h4> <ul> <li>Managing the full contract lifecycle, from drafting and review through execution and renewals.</li> <li>Supporting legal operations by maintaining contract documentation, templates, and governance processes.</li> <li>Partnering with cross-functional teams including regulatory affairs, quality, commercial, finance, and business development to ensure timely legal support for business initiatives.</li> <li>Monitoring contractual obligations, compliance requirements, and legal risks across multiple markets.</li> <li>Coordinating with external legal counsel and supporting legal projects, reporting, and process improvements.</li> </ul> <h4>To be successful, you will need to meet the following:</h4> <ul> <li>Bachelor’s degree in law or a related legal qualification.</li> <li>Proven experience managing commercial contracts within the pharmaceutical, biotechnology, healthcare, or other highly regulated manufacturing industries.</li> <li>Previous experience supporting manufacturing operations.</li> <li>Strong understanding of contract lifecycle management, legal documentation, compliance, principles, and regulatory frameworks.</li> <li>Excellent stakeholder management, communication, and organizational skills.</li> </ul> <p>Applicants should be available for face-to-face interviews in the location mentioned above.</p></p><p></p>

<p><h4>A reputable and well-established pharmaceutical company is actively recruiting a legal contract manager for their Dubai office.</h4> <p>Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.</p> <h4>The main responsibilities will include but not be limited to:</h4> <ul> <li>Managing the full contract lifecycle, from drafting and review through execution and renewals.</li> <li>Supporting legal operations by maintaining contract documentation, templates, and governance processes.</li> <li>Partnering with cross-functional teams including regulatory affairs, quality, commercial, finance, and business development to ensure timely legal support for business initiatives.</li> <li>Monitoring contractual obligations, compliance requirements, and legal risks across multiple markets.</li> <li>Coordinating with external legal counsel and supporting legal projects, reporting, and process improvements.</li> </ul> <h4>To be successful, you will need to meet the following:</h4> <ul> <li>Bachelor’s degree in law or a related legal qualification.</li> <li>Proven experience managing commercial contracts within the pharmaceutical, biotechnology, healthcare, or other highly regulated manufacturing industries.</li> <li>Previous experience supporting manufacturing operations.</li> <li>Strong understanding of contract lifecycle management, legal documentation, compliance, principles, and regulatory frameworks.</li> <li>Excellent stakeholder management, communication, and organizational skills.</li> </ul> <p>Applicants should be available for face-to-face interviews in the location mentioned above.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <br> <p><span>As the <strong>Ikandy Ultra Lounge Operations Manager – F&amp;B (Outdoor Bar &amp; Lounge)</strong>, you will be responsible for overseeing the overall operations of Ikandy Ultra Lounge, ensuring exceptional guest experiences, maintaining the highest standards of food and beverage service, and driving business performance. You will lead and inspire the team, enhance the venue’s atmosphere, and maximize profitability while delivering world-class service in a luxury hospitality environment.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <br> <p><span>• Oversee the daily operations of Ikandy Ultra Lounge, ensuring exceptional food, beverage, and service standards at all times.</span><br><span>• Drive revenue growth and maximize profitability through effective operational management and guest engagement initiatives.</span><br><span>• Interact with guests, gather feedback, and continuously enhance service delivery and lounge operations.</span><br><span>• Lead, coach, and develop team members to achieve high performance and foster a positive working culture.</span><br><span>• Maintain the lounge’s unique ambiance, décor, and overall guest experience to align with luxury hospitality standards.</span><br><span>• Ensure compliance with operational procedures, health and safety standards, and brand requirements while delivering memorable guest experiences.</span></p><br><br> <br> <p><span><strong>About You</strong></span></p><br><br> <br> <p><span>• Passionate about Food &amp; Beverage with a strong commitment to delivering exceptional guest experiences.</span><br><span>• Experienced in managing luxury restaurant, lounge, or bar operations within a 5-star hotel environment.</span><br><span>• Enjoys interacting with guests and building strong relationships through outstanding service.</span><br><span>• A confident and approachable leader who is friendly, trustworthy, and skilled in coaching teams.</span><br><span>• Highly organized with excellent planning, problem-solving, and decision-making skills.</span><br><span>• Communicates fluently in English; knowledge of the local language is an advantage, and is willing to work flexible shifts.</span></p><br><br> <br> <br> <p><span><strong>Why Join Us</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <br> <p><span>As the <strong>Ikandy Ultra Lounge Operations Manager – F&amp;B (Outdoor Bar &amp; Lounge)</strong>, you will be responsible for overseeing the overall operations of Ikandy Ultra Lounge, ensuring exceptional guest experiences, maintaining the highest standards of food and beverage service, and driving business performance. You will lead and inspire the team, enhance the venue’s atmosphere, and maximize profitability while delivering world-class service in a luxury hospitality environment.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <br> <p><span>• Oversee the daily operations of Ikandy Ultra Lounge, ensuring exceptional food, beverage, and service standards at all times.</span><br><span>• Drive revenue growth and maximize profitability through effective operational management and guest engagement initiatives.</span><br><span>• Interact with guests, gather feedback, and continuously enhance service delivery and lounge operations.</span><br><span>• Lead, coach, and develop team members to achieve high performance and foster a positive working culture.</span><br><span>• Maintain the lounge’s unique ambiance, décor, and overall guest experience to align with luxury hospitality standards.</span><br><span>• Ensure compliance with operational procedures, health and safety standards, and brand requirements while delivering memorable guest experiences.</span></p><br><br> <br> <p><span><strong>About You</strong></span></p><br><br> <br> <p><span>• Passionate about Food &amp; Beverage with a strong commitment to delivering exceptional guest experiences.</span><br><span>• Experienced in managing luxury restaurant, lounge, or bar operations within a 5-star hotel environment.</span><br><span>• Enjoys interacting with guests and building strong relationships through outstanding service.</span><br><span>• A confident and approachable leader who is friendly, trustworthy, and skilled in coaching teams.</span><br><span>• Highly organized with excellent planning, problem-solving, and decision-making skills.</span><br><span>• Communicates fluently in English; knowledge of the local language is an advantage, and is willing to work flexible shifts.</span></p><br><br> <br> <br> <p><span><strong>Why Join Us</strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></li> </ul> <br> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT YOU</strong><br> We are looking for an Office Manager to run the day-to-day operations of Xsolla's Dubai office. You will keep the office running smoothly, support employees and visitors, and manage vendor and facility relationships that keep the space functional, welcoming, and compliant with local requirements.&nbsp;<br> Xsolla's regional offices are the day-to-day home base for our teams and the face of the company for visiting colleagues, partners, and guests. Our Operations team keeps offices running smoothly so everyone can focus on the work that matters.<br> <strong>ABOUT US</strong><br> Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.<br><br><p><b>Requirements:</b></p><br><ul> <li> <p>Manage day-to-day office operations, including supplies, facilities, equipment, and vendor relationships.</p><br> </li> <li> <p>Serve as the first point of contact for visitors, partners, and new hires at the Dubai office.</p><br> </li> <li> <p>Coordinate with building management, IT, and facilities vendors to resolve office issues quickly.</p><br> </li> <li> <p>Support onboarding logistics for new employees, including workspace setup and welcome materials.</p><br> </li> <li> <p>Manage office budgets, invoices, and vendor contracts, ensuring cost-effective operations.</p><br> </li> <li> <p>Organize internal office events, celebrations, and team activities.</p><br> </li> <li> <p>Ensure the office complies with local health, safety, and administrative requirements.</p><br> </li> <li> <p>Support visiting executives and teams with local logistics, including travel, meeting space, and hospitality needs.</p><br> <br></li> </ul><br><p><b>Qualifications &amp; Skills:</b></p><br><ul> <li> <p>3+ years of experience in office management, administration, or facilities coordination.</p><br> </li> <li> <p>Strong organizational and multitasking skills, with excellent attention to detail.</p><br> </li> <li> <p>Experience managing vendors, budgets, and office logistics independently.</p><br> </li> <li> <p>Strong interpersonal skills and a service-oriented, can-do attitude.</p><br> </li> <li> <p>Familiarity with local UAE administrative and facilities requirements is a plus.</p><br> </li> <li> <p>Fluent English required; Arabic is a plus.</p><br> </li> <li> <p>Based in Dubai.</p><br> <br></li> </ul><br> </div>

<p>PRODUCTION MANAGER – HIRING NOW</p> <p>We are currently hiring a Production Manager to oversee and manage daily production operations, ensuring efficiency, quality, and timely delivery of output. This role is ideal for a motivated professional with strong leadership and operational management skills. Freshers can apply, and training will be provided for suitable candidates.</p> <p>Job Overview</p> <p>The Production Manager will be responsible for supervising production processes, managing staff, and ensuring that all operations run smoothly according to company standards and deadlines.</p> <p>Key Responsibilities<br /> Plan, organize, and oversee production activities<br /> Ensure production targets and deadlines are met<br /> Supervise and coordinate production staff and teams<br /> Monitor product quality and ensure compliance with standards<br /> Identify and resolve production issues efficiently<br /> Maintain production reports and operational records<br /> Ensure safety procedures and company policies are followed<br /> Work closely with management to improve productivity<br /> Requirements<br /> Freshers can apply (experience in production is an advantage)<br /> Strong leadership and decision-making skills<br /> Good communication and organizational abilities<br /> Ability to work in a fast-paced environment<br /> Basic computer knowledge is an advantage<br /> Problem-solving and analytical mindset<br /> What We Offer<br /> Competitive salary package<br /> Visa and benefits as per UAE Labor Law<br /> Career growth opportunities<br /> Professional and structured work environment<br /> Training provided for suitable candidates<br /> Job Details</p> <p>Position: Production Manager<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>How to Apply</p> <p>Send your CV via Email: info.aljamal.media.services@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>l Oversee daily kitchen operations at our central kitchen</p><p>l Prepare and standardize recipes, including Japanese sushi and Korean/Asian menu items</p><p>l Lead and manage the kitchen team — hiring, training, scheduling, and performance</p><p>l Manage stock, ordering, and supplier relationships</p><p>l Ensure compliance with food safety and sanitation standards</p><p>l Monitor food costs and minimize waste</p><p>l Collaborate on new menu development</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications</p><p>l Proven experience as a Chef, with strong Japanese Sushi experience (sushi rice preparation,</p><p>knife skills, nigiri/maki/sashimi preparation, freshness and hygiene standards) highly preferred</p><p>l Experience with Korean and/or other Asian cuisines is a plus</p><p>l Proven kitchen management experience — running daily operations end-to-end</p><p>l Strong team management experience — hiring, training, scheduling, and supervising kitchen staff</p><p>l Menu planning and recipe standardization for high-volume/central kitchen production</p><p>l Food safety, sanitation, and HACCP compliance</p><p>l Inventory management, ordering, and food cost control</p><p>l Kitchen equipment operation and maintenance</p><p>l Portion control and quality consistency across batches</p><p>l Time management and ability to work under pressure</p><p>l Willingness to learn new cuisines, techniques, and recipes</p><p>l Strong communication and organizational skills</p><p>l Understanding of kitchen budgeting and P&amp;L;</p></div>

<p>Job Summary: The Finance Manager will be responsible for overseeing the financial operations of the contracting company, ensuring effective budgeting, cost control, cash flow management, project profitability, and compliance with financial regulations. The role requires strong experience in construction/contracting finance, project accounting, and strategic financial planning. Key Responsibilities: • Manage day-to-day finance and accounts operations of the company • Prepare monthly, quarterly, and annual financial reports • Monitor cash flow, fund management, and working capital requirements • Oversee project accounting, job costing, and profitability analysis for ongoing projects • Prepare and monitor project budgets, forecasts, and cost variance reports • Ensure timely invoicing, collections, and receivables follow-up • Supervise accounts payable, supplier payments, and payroll processing • Review P&L statements, balance sheets, and management reports • Ensure VAT compliance, audits, and statutory reporting requirements • Coordinate with banks, auditors, consultants, and external stakeholders • Implement internal controls and financial SOPs • Support management in strategic planning and decision-making • Monitor procurement costs, subcontractor payments, and material cost trends • Manage ERP/accounting systems (Xpedeon experience preferred)</p><p>Qualifications: • Bachelor’s Degree in Finance / Accounting / Commerce • CA / ACCA / CMA / CPA preferred • 8+ years of finance experience, preferably in contracting / construction / MEP industry • UAE/GCC experience preferred</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Position</span></strong><span>: <strong>AVP, Head of Service, Operations &amp; Transformation (Gulf / GCC)</strong></span></p><br><br><p><span><strong>Job Location: Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain &amp; Kuwait)</strong></span></p><br><br><br><p><span><strong><u>The Role</u></strong>: The Head of Service &amp; Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong partner relationships and ensure product compliance with applicable UAE and local market regulations, as well as internal governance requirements. Working with other department heads, the incumbent will ensure the working environment, processes, guidelines and values are aligned with One MetLife and the Global Operations strategy. This role is a critical business partner in achieving financial goals, improving operating performance and maintaining a controlled environment that mitigates operational risk across policy issuance, servicing and claims processes.</span></p><br><br><br><p><span><strong><u>Key Responsibilities:</u></strong></span></p><br><br><ul><li>Design and implement an operations strategy that supports commercial commitments, financial objectives, regulatory compliance and scalable service delivery across the organisation.</li></ul><br><ul><li>Execute on operational and customer service strategy to drive an improved end-to-end customer experience, drive operational efficiency and make it easier for customers to do business with us.</li><li>Manage issuance, claims, services, and collections processes with the objective of meeting agreed service levels, quality standards, and regulatory requirements.</li><li>Establish operations guidelines to ensure the effective functioning of the provider/medical network and the appropriate parameters for claims adjudication, pricing tables, and associated cost controls.</li></ul><ul><li><span>Define and manage recovery payments and collections strategy across business lines to protect earnings and improve cash-flow discipline.</span></li><li><span>Oversee the timely and accurate consolidation of operational financial information, particularly collections and claims data, to support reporting to authorities, home office requirements, regulatory compliance and effective decision making.</span></li></ul><br><ul><li>Supervise compliance with internal policies and applicable regulatory requirements across the UAE and the supported markets (Qatar, Oman, Bahrain and Kuwait) to mitigate regulatory and conduct risks, including (as applicable) anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, FATCA/CRS, and other local requirements. Define and manage preventive and corrective action plans associated with internal and external audits to ensure adherence to regional and global operational policies and local regulatory expectations.</li></ul><ul><li><span>Lead continuous improvement and service process re-engineering to improve operational effectiveness, customer outcomes, control standards and business-line profitability.</span></li></ul><br><ul><li><span>Responsible for strategic technological improvements/implementation to streamline processes from the UAE hub and standardize service delivery across Qatar, Oman, Bahrain and Kuwait.</span></li></ul><ul><li><span>Lead the Digital Transformation and PMO agenda for the Gulf/GCC operations function, including prioritisation and governance of transformation initiatives, delivery tracking, benefits realisation, process automation, change management, and alignment with regional and global technology roadmaps.</span></li></ul><br><ul><li>Create an effective and efficient work environment across all locations that will engage and enable associates to improve the customer experience.</li></ul><ul><li>Attract, retain and motivate high-performing talent across the operations function.</li><li>Set goals, monitor performance and evaluate results to ensure departmental and organisational objectives are met and aligned with business priorities.</li><li>Develop differentiated operational capabilities and services by leveraging technology, people and shared best practices.</li><li>Embed a Lean mindset across operations to reduce risk, remove waste and strengthen continuous improvement.</li><li>Support the agency strategy by shaping the operating model, resourcing requirements and operational processes needed to serve this channel effectively.</li><li>Ability to travel across the GCC as required (estimated 10–20%).</li></ul><br><br><p><span><strong><u>Key Relationships:</u></strong></span></p><br><br><ul><li><strong>Reports to:</strong> Regional Head of Operations</li></ul><br><ul><li><strong>Direct reports/team</strong>: 7 direct reports: Claims Lead; Billing &amp; Reconciliation Lead; Underwriting/Policy Administration Lead; Customer Service Manager; Group Savings/Benefits (End-of-Service) Operations Manager; Dental/Provider Network Lead; Digital Transformation and PMO Lead.</li><li><strong>Key Stakeholders</strong>: UAE business heads and Functional VP’s/Directors; country leads/points of contact in Qatar, Oman, Bahrain and Kuwait; local regulators and external advisors; clients, brokers and key partners</li></ul><br><br><p><span><strong><u>Candidate Qualifications:</u></strong></span></p><br><br><p><span><strong><u>Essential Business Experience and Technical Skills:</u></strong></span></p><br><br><ul><li>10+ years’ experience managing large teams within the insurance industry, with strong strategic judgement and commercial acumen.</li><li>Demonstrated leadership experience across a large, multi-site insurance service or operations organisation.</li><li>Deep understanding of key business and operational metrics, including integrated analytics and strong business and technology acumen to support data-driven transformation decisions.</li><li>Significant change agent and innovator, with the ability to drive meaningful operational transformation while balancing effectiveness, efficiency, customer experience and control.</li><li>Insurance product experience across Group and Retail lines.</li><li>Strong understanding of the regulatory and legislative environment and its impact on insurance products and operations.</li></ul><br><ul><li>Strong influence, negotiation and conflict resolution skills</li></ul><ul><li>Proven ability to work effectively in a matrixed environment.</li><li>Excellent analytical, decision-making and problem-solving skills.</li><li>Proven ability to manage multiple priorities and strong project management skills, including PMO governance, milestone tracking, dependency management and escalation of delivery risks.</li><li>Strong understanding of market needs that influence excellent customer service, with the ability to adapt MetLife’s operational delivery to create customer value.</li><li>Ability to identify and create opportunities where processes and technology can converge to improve productivity, service quality, automation and scalability.</li><li>Digital transformation leadership, including automation, workflow redesign and adoption of scalable technology solutions.</li><li>Strong PMO discipline with the ability to govern complex initiatives, manage dependencies and translate strategy into measurable delivery outcomes.</li><li>Data-led operational management, using analytics and performance metrics to identify opportunities, monitor benefits and improve decision making.</li><li>Change management and stakeholder engagement skills to embed new ways of working across multi-market operations.</li><li>Strong compliance, risk management and audit orientation.</li><li>Ability to partner effectively with senior executives across distribution, operations, product, finance, Human Resources and other enabling functions.</li><li>Ability to attract, coach, mentor and develop talent.</li></ul><br><ul><li>Fluent in English required. Arabic preferred; additional languages relevant to the Gulf market are an advantage.</li></ul><br><br><p><span><strong><u>Leadership Competencies:</u></strong>&nbsp;</span></p><br><br><ul><li><strong>Thinks Strategically</strong> – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.</li><li><strong>Motivates People</strong> – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.&nbsp;</li><li><strong>Seizes Opportunity</strong> – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.</li><li><strong>Models our Values</strong> – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.</li><li><strong>Focuses on Customers</strong> – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.</li><li><strong>Drives Results</strong> – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.</li></ul><br><br><p><span><strong><u>MetLife:&nbsp;</u></strong></span></p><br><br><p><span>MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.&nbsp;</span></p><br><br><br><p><span>We are one of the largest institutional investors in the U.S. with more than $588.7 billion in total assets under management as of December 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.</span></p><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon is seeking a Program Manager in the 3P -External Fulfillment organization in Dubai to focus on EF program &amp; product strategy to drive growth &amp; improve customer &amp; seller experience in MENA.<br>As a PM, you will be responsible for planning, implementing, and evaluating products and initiatives , ensuring efficient and effective delivery experience and seller experience for our channels. Your role will involve collaborating with cross-functional teams, ideating and launching new programs and products on the roadmap.<br>- 3+ years of program or project management experience<br>- 3+ years of working cross functionally with tech and non-tech teams experience<br>- 3+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 3+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 3+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>