Operation Manager Jobs in UAE
18786 Jobs Found
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Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><br><br><br><br><br><br><br><br><br><p>The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.<br></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions.</p><br></li><li><p>Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology.</p><br></li><li><p>Ensure effective governance of tasks and processes with reference to internal policy and external regulation.</p><br></li><li><p>Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices.</p><br></li><li><p>Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product.</p><br></li><li><p>Manage KYC Operations project book of work, including strategic program roll out and system enhancements</p><br></li><li><p>Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels</p><br></li><li><p>Create efficiencies through on-going utilization of low cost centers for data management.</p><br></li><li><p><span>Has the ability to operate with a limited level of direct supervision. </span></p><br></li><li><p><span>Can exercise independence of judgement and autonomy. </span></p><br></li><li><p><span>Acts as SME to senior stakeholders and /or other team members.</span></p><br></li><li><p><span>Ability to manage teams. </span></p><br></li><li><p>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</p><br></li></ul><p><b>What you’ll do</b></p><br><ul><li><p>6-10 years of job related experience.</p><br></li><li><p>Demonstrated strong people management and leadership capabilities.</p><br></li><li><p>Mandatory prior experience within the banking sector.</p><br></li><li><p>Bachelor's degree or equivalent practical experience is required.</p><br></li><li><p>Bachelor's degree/University degree or equivalent experience.</p><br></li><li><p>Master's degree preferred.</p><br></li></ul><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. </p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
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Job Description<br><br>CB&I (Chicago Bridge & Iron) delivers integrated storage and asset‑management solutions that help customers operate safely, reliably, and efficiently across the lifecycle of their facilities. Through our two global business units - Storage Solutions, the world leader in tanks, terminals, and storage systems, and Asset Solutions, a leading provider of operations, management, wells and decommissioning services - we combine technical excellence with execution capability to extend asset life, optimize performance, and maximize value.<br><br>Overview<br><br>The Project Quality Manager (PQM) will be responsible for defining and developing strategies and plans to ensure compliance with established Codes, Standards, Regulations, Policies, Procedures and Contractual Requirements.<br><br>Responsibilities<br><br>Understand contract requirements Understand Sub-contract agreement requirements Understand local regulatory requirements related to Quality Prepare and maintain the Project Quality Plan Ensure sufficient QA/QC resources are available to support all Project Processes; thus, including Design, Procurement, Fabrication, Supplier Surveillance, Receiving, Handling & Storage, Construction and Commissioning. Report Project Quality performance to Area Welding & QA/QC Manager and Area Quality Manager. Ensure Project Quality Training is performed, completed and documented Ensure staff abides by HSE requirements applicable to their work scope Act as the focal point for project quality issues and resolution Advise Project Team on all QA/QC issues Monitor, manage and coordinate Procedure Program Implementation - including New Procedure Generation, revisions and compliance Coordinate with Engineering in development of “QA and QC Plan Details” or “Inspection and Test Plans” (ITPs) as applicable Ensure Project Specific Quality Control Procedures are developed and implemented Ensure a Preventative Maintenance Schedule is developed for applicable contract materials and equipment Coordinate with Home Office welding / Corporate Welding Technology (CWT) for identification and development of WPS’s and Procedure Qualification Record (PQR’s) Ensure Production Test Plate (PTP) requirements are implemented. Ensure Welder/Welding Operator Performance Qualifications (WPQ’s) are maintained Ensure Material Management (Identification and Traceability) requirements are understood and implemented Review key project deliverables to confirm compliance with quality requirements Participate in subcontracting and procurement cycles to ensure specified quality requirements are met Review applicable subcontractors/suppliers quality documentation Ensure the effective management of on-site QC inspection and testing activities. Ensure Weld Rod/Filler Material controls are established and maintained Ensure Project NDE is coordinated and NDE Tracking System is established and maintained Ensure Quality Control Training is performed, completed and documented Ensure Inspection and NCR/CAR logs are developed and maintained. Identify and process non-conformances, including obtaining Client approval of proposed resolutions, ensuring implementation and monitoring effectiveness of agreed resolutions Review welder performances and investigate unsatisfactory performances Ensure project quality documentation and records are developed and maintained Monitor programmatic compliance to project quality objectives, applicable codes, standards, policies, procedures and specific contract requirements Coordinate QA audits of project activities according to project audit program Communicate with Client’s inspection personnel in performing the role of CB&I Quality Management Representative<br><br>Local Requirements<br><br>Provides direction, assistance, and information to meet specified requirements on quality management, welding, NDE, PWHT and QC methods. They implement CBI’s Quality Management System and work with the project team to ensure compliance with CBI, Code and Client requirements. Comply fully with CB&I Business Conduct, Safety and Ethics Policies at all times. Implement Project QMS requirements as per company / contract requirements. Understand the scope of work and develop Project Quality Plan/ Contract Quality Plan (PQP/CQP). Develop inspection test plans, welding procedures, and other QC deliverables to meet contract requirements. Manage multi-discipline QA/QC responsibilities including but not limited to civil, structural, piping, insulation, painting, electrical & instrumentation works. Coordinate Pre-inspection Meetings (PIM) with Client to review the project inspection and test plans prior to starting work. Establish Supplier Quality Surveillance plans and implement them in accordance with criticality ratings, inspection levels and other project requirements. Maintain good working relations with internal and external customers. Ensure all work performed meets regulations, codes, CB&I Policies/ Procedures, industry requirements and contract specific requirements. Forecast and assign resources, ensure implementation of training, and oversee certifications for welding, NDE and QA/QC personnel. Ensure Material Receiving Inspections are completed, and any discrepancies are resolved in a timely manner. Review of vendor documents to ensure they comply with contract requirements. Develop and implement effective problem-solving techniques that prevent recurrence of non-conformances. Plan, coordinate, and take part in training and development activities to improve project performance and enhance individual career development. Conduct site quality audits and assess the quality personal. Oversee quality dossier preparation and submission.<br><br>Qualifications<br><br>BS Degree in Welding Engineering, Welding Technology, Industrial Technology, Mechanical with a welding emphasis, or Materials Science degree preferred. (Associate in Applied Science-Welding Technology or related AS combined with years of applicable experience). Minimum of 15 Years relevant Experience including 5 years as a Project Quality Manager. ISO 9001:2015 Internal or Lead Auditor certification preferred. Strong leadership and management skills, excellent written and verbal communication, strong analytical, problem solving, and risk assessment skills. Previous Welding Engineering Experience with a comprehensive understanding of NDE methods VT, MT, PT, SFT and RT. Complete working knowledge of applicable industry codes & standards such as ASME & APIAn understanding of ferrous and non-ferrous metallurgy. Results oriented with good management, organizational, prioritization, and team-based skills Competent computer skills with experience in electronic document management systems<br><br>Skills And Behaviors<br><br>Knowledge of applicable Management System documentation. Act as a focal point for all project quality related matters at the point of assignments. Understands project requirements and ensures compliance. Compiles project records and handover for final documentation related to ITP. Can communicate effectively with internal and external disciplines at multiple levels. Must be familiar with and have knowledge of applicable codes and standards including but not limited to: ASME Section II, ASME Section V, ASME Section VIII, ASME Section IX, ASTM Material, API 650, API 620, AWWA D100, AWS D1.1, ASME B31.3, ASME B16.5/B16.47, etc. (including product specific related codes as and when needed),ISO 9001 Quality Management System Standards.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.cbi.com/ Job Function: Quality Assurance & Control Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.<br><br>About The Role<br><br>The Senior Manager – Warranty, Spare Parts & Service Process Efficiency is responsible for the regional governance, performance and continuous improvement of Daikin’s Warranty and Spare Parts operations across MEA.<br><br>The role oversees warranty cost and recovery, spare parts planning and inventory optimization, service process governance and operational efficiency. It ensures that Aftersales operations are compliant, financially controlled and aligned with Daikin Group standards while supporting customer satisfaction, profitability and service quality.<br><br>The role works closely with MEA affiliates, factories, HQ, Supply Chain, Finance and Service teams to drive consistent processes, improve operational performance and deliver regional business objectives.<br><br>How You Will Contribute<br><br>Warranty Management<br><br>Own regional warranty governance, cost management and performance across MEA affiliates. Establish standardized warranty policies, processes and controls in line with Daikin Group requirements and applicable regulations. Manage warranty costs across parts and labour, including monthly actuals, budget, forecast and financial impact reporting. Lead warranty recovery with factories, suppliers and third-party partners to maximize recoveries and minimize net warranty exposure. Ensure accurate and timely claim submission, approval, settlement and accounting across affiliates. Analyse warranty trends and major cost drivers, leading root-cause analysis and corrective actions with Product, Technical, Factory and affiliate teams. Develop warranty processes for Daikin and third-party products and identify opportunities to improve turnaround time and customer experience. Drive digitalization and automation of warranty processes, reporting and recovery activities.<br><br>Spare Parts Management<br><br>Own the regional spare parts planning strategy, balancing parts availability, customer requirements and inventory investment. Lead demand forecasting, inventory planning, replenishment and stock allocation across MEA affiliates. Work with factories and Supply Chain teams to improve parts availability, lead times, order fulfilment and delivery performance. Drive inventory optimization, including stock health, ageing, obsolescence and depreciation management. Establish regional spare parts pricing governance in line with profitability and market requirements. Improve parts hit ratio, order fulfilment and customer turnaround time through effective planning and process improvements. Coordinate with factories, Procurement, Logistics and affiliate Service teams to resolve supply constraints and critical parts requirements. Monitor spare parts sales, margins, inventory performance and forecast accuracy, identifying actions to improve profitability and service levels. Ensure data accuracy and effective use of ERP and reporting systems for regional parts management.<br><br>Performance & Financial Management<br><br>Establish and monitor regional Warranty and Spare Parts KPIs and provide regular performance reporting to management. Analyse operational and financial performance to identify risks, opportunities and corrective actions. Lead annual business planning, budgeting and forecasting for Warranty and Spare Parts in collaboration with affiliates and relevant functions. Monitor budget performance and financial variances and ensure appropriate follow-up. Provide management with clear analysis, recommendations and business insights to support decision-making.<br><br>Service Process Efficiency & Governance<br><br>Establish regional governance frameworks and standardized operating processes for Warranty and Spare Parts. Ensure compliance with Daikin Group policies, internal controls and applicable regulations. Conduct process reviews and operational audits across affiliates and drive resolution of identified gaps. Lead continuous improvement initiatives to increase productivity, efficiency, service quality and cost effectiveness. Drive service transformation through digitalization, automation, data quality and process optimization. Identify operational risks and implement appropriate controls and mitigation measures. Act as the regional subject matter expert for Warranty, Spare Parts and related Aftersales processes.<br><br>Stakeholder Management<br><br>Act as a regional business partner to MEA affiliates, providing guidance on operational, financial and process-related matters. Build effective relationships with factories, HQ, suppliers and global stakeholders to resolve operational and commercial issues. Support affiliates in adopting regional standards, processes and best practices. Represent the regional Aftersales function in business reviews, transformation projects and strategic initiatives. Ensure service processes support a consistent and effective customer experience.<br><br>Leadership & Team Management<br><br>Lead, develop and motivate the regional Warranty and Spare Parts team. Set clear objectives, KPIs and performance expectations and ensure effective resource planning. Develop team capabilities across technical, analytical, financial and operational areas. Foster a culture of accountability, collaboration, continuous improvement and customer focus. Promote Daikin’s values, ethics and compliance standards.<br><br>Strategic Responsibilities<br><br>Contribute to the development and execution of the regional Aftersales strategy. Work with the General Manager and senior management to define priorities and implementation plans for Warranty, Spare Parts and Service Process Efficiency. Identify opportunities to improve the regional Aftersales operating model, profitability, service quality and customer satisfaction. Develop long-term initiatives to optimize warranty recovery, parts availability, inventory investment and operational efficiency. Provide regional operational and market insights to support business planning and investment decisions.<br><br>What You Need To Succeed<br><br>Education & Experience<br><br>Bachelor’s degree in Engineering, Business Administration, Finance, Supply Chain or a related discipline. Master’s degree or MBA is an advantage. Minimum 10 years of relevant experience in Aftersales, Service Operations, Warranty Management, Spare Parts Planning or related functions. Proven experience in warranty cost management, financial analysis, budgeting, forecasting and recovery management. Strong experience in spare parts planning, inventory management and supply chain operations. Experience working with manufacturing plants, factories, regional organizations and global stakeholders. Experience in HVAC, air-conditioning, industrial equipment or a related technical industry is strongly preferred. Proven experience leading process improvement, operational transformation or digitalization initiatives. Previous experience managing teams and leading regional or cross-functional initiatives. Regional or international experience within a multicultural organization is preferred.<br><br>Functional & Technical Skills<br><br>Strong knowledge of warranty management, financial recovery and operational controls. Strong understanding of spare parts planning, demand forecasting, inventory optimization and supply chain processes. Strong financial and commercial acumen, including budgeting, forecasting and variance analysis. Strong analytical and problem-solving skills with the ability to translate data into actionable business decisions. Experience with ERP, reporting and business intelligence systems. Advanced Microsoft Excel skills and strong proficiency in Power Point and other Microsoft Office applications. Project management and process improvement capabilities.<br><br>Language & Communication<br><br>Excellent written and spoken English. Strong communication, presentation, negotiation and stakeholder management skills. Ability to influence and communicate effectively with senior management, affiliates, factories and global stakeholders.<br><br>Good climate starts with people <br><br>Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.
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<p><strong>The Role </strong></p><br><p>This is an exciting opportunity for an experienced PMC Engineering Manager with a proven track record in leading and managing the engineering department, ensuring the successful execution of projects and alignment with company goals for a high-profile client. </p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world. </strong></p><br><p>Wood's Oil, Gas & New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory. </p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong> Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion: </strong>We are an organization actively committed to diversity and inclusion across our business </li> <li><strong>Competitive remuneration package:</strong> With regular reviews to ensure we are rewarding at the right level in line with the market </li> <li><strong>Medical Insurance:</strong> Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>: The company provides Life Assurance cover </li> <li><strong>End of Service Gratuity: </strong>In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan</strong>: Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones</li> <li><strong>Commitment to continued professional development:</strong> Development plans that are tailored to your individual needs and interests </li> <li><strong>Global connections</strong>: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession </li> <li><strong>Energy Transition Academy: </strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><p><strong>Job Objective</strong></p><br><p>Manage all engineering aspects of the Project to ensure the technical objectives are met within the approved scope, budget, and schedule. Provide leadership to the Engineering Department and the FEED Engineering Contractor. Ensure adequate technical expertise is available to perform technical reviews of deliverables developed by engineering consultants/contractors. Pursue economical design optimization. Ensure compliance with relevant codes, standards, HSE guidelines, and best practices. Coordinate and interface with other Technical Departments, Business Units, Operations, and contractors/consultants to resolve technical issues and ensure quality engineering execution and integrity </p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>
WE ARE HIRING: SALES MANAGER<br>Al Zayed Tents & Shades LLC is looking for an experienced Sales Manager in Dubai.<br>The ideal candidate must have UAE project-sales experience in one or more of the following:<br>• Tensile and shade structures• Car parking shades• Tent sales and rental• Steel or construction-related structures<br>The candidate will be responsible for generating new business, managing key clients, identifying projects and tenders, achieving sales targets, leading the sales team and coordinating quotations through contract closure.<br>Requirements:<br>• Minimum 3 years of relevant UAE sales experience• Strong contractor, consultant and developer network• Proven record of closing project-based sales• Strong communication, negotiation and leadership skills• UAE driving licence preferred<br>Location: Dubai, UAEEmployment: Full-time Package: Salary plus performance-based incentives<br>Interested candidates may apply through Linked In or send their CV with their current location, notice period, expected salary and largest completed sale.
???? We’re Hiring: Key Account Manager (B2B Sales) | UAE ???? ???? Location: Anywhere in UAE (Field Role) ???? Salary: AED 7,000 – 9,000 ???? Experience: 3–5 Years ???? Must Have: Valid UAE Driving License & Own Vehicle<br>About the Role Are you a passionate B2B sales professional who thrives on building lasting client relationships and closing high-impact deals? We’re looking for a driven Key Account Manager to own end-to-end customer relationships and drive revenue growth across the UAE’s dynamic SMB landscape. If you have a strong background in IT, Telecom, Cloud, Saa S, M2M, Microsoft, or AI solutions — this is your opportunity to accelerate your career with a company that values ownership, hustle, and results.<br>What You’ll Do:Serve as the dedicated Relationship Manager for a portfolio of B2B business customers Build and nurture long-term relationships with key decision-makers Take 100% ownership of the entire customer lifecycle — from onboarding to retention Track KYC, documentation, and compliance requirements diligently Manage sales pipelines and monitor performance against targets Conduct daily field visits and sales calls across your assigned territory Craft tailored sales strategies for SMB accounts to grow revenue and market share Identify upsell and cross-sell opportunities within your account base<br>What You Bring3–5 years of proven success in B2B Sales & Key Account Management Hands-on sales experience in IT / Telecom / Cloud / Saa S / M2M / Microsoft / AI solutions Excellent relationship management, presentation, and negotiation skills Strong ownership mindset and self-driven attitude Valid UAE driving license and own vehicle (mandatory) Willingness to work anywhere in the UAE<br>Why Join Us?✅ Own your customer portfolio and shape your success✅ Work with cutting-edge technology solutions✅ Fast-paced, high-growth environment✅ Attractive incentives on top of base salary<br>#Hiring #Key Account Manager #B2BSales #UAEJobs #Sales Jobs #Dubai Jobs #Telecom Jobs #ITSales #Saa SJobs #Cloud Sales #Account Management
about the role<br><br>About Us<br><br>Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC<br><br>Job Description<br><br>An exciting opportunity has arisen within a leading Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC. The business is seeking an experienced Manager / Senior Manager – Oracle Fusion Cloud PMO to lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.<br><br>This is a senior, client-facing role suited to an Arabic-speaking consulting leader with deep experience in Oracle Fusion Cloud PMO delivery, strong stakeholder management skills, and the ability to contribute to commercial and pre-sales activities. The role will be split approximately 50% delivery leadership and 50% GTM / sales support.<br><br>Key Responsibilities<br><br>Lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.<br><br>Requirements<br><br>About us<br><br>Job Description<br><br>An exciting opportunity has arisen within a leading Tech Consulting organisation specialising in Oracle Fusion Cloud and digital transformation across the GCC. The business is seeking an experienced Manager / Senior Manager – Oracle Fusion Cloud PMO to lead the governance and delivery of complex Oracle transformation programmes, while also playing a key role in GTM, proposal development, and sales support.<br><br>This is a senior, client-facing role suited to an Arabic-speaking consulting leader with deep experience in Oracle Fusion Cloud PMO delivery, strong stakeholder management skills, and the ability to contribute to commercial and pre-sales activities. The role will be split approximately 50% delivery leadership and 50% GTM / sales support.<br><br>Benefits<br><br>Key Responsibilities<br><br>Annual bonus, Medical Insurance, Mobile Phone<br><br>Other<br><br>James Howe<br><br>Associate Recruitment Consultant, GCC<br><br>ETail Specialist<br><br> james.howe@forsythbarnes.com <br><br>My Other Roles<br><br> Enterprise Architect (Ref: 197037)<br><br>Hybrid, United Arab Emirates
Job Description – Design Manager – Wet Utilities Job Title: Design Manager – Wet Utilities Location: Abu Dhabi, UAEEmployment Type: Full-Time Role Purpose The Design Manager – Wet Utilities will lead the Wet Utilities design team and manage the delivery of infrastructure and master planning projects. The role requires strong technical expertise in water networks, irrigation, firefighting, district cooling, stormwater, and sewerage systems, along with proven experience in UAE consultancy projects and authority coordination. The position will be responsible for managing design submissions, technical reviews, multidisciplinary coordination, and obtaining approvals from relevant authorities including DMT, ADM, ADDC/TAQA, ADSSC, and DOT.<br>Key Responsibilities Lead and manage the Wet Utilities Engineering Section, ensuring timely and high-quality design deliverables. Manage the design and coordination of wet utility infrastructure projects including:Water transmission and distribution networks. Internal water networks. Irrigation main and internal networks. Firefighting networks. District cooling networks. Stormwater drainage networks. Sewerage networks. Review and approve technical drawings, calculations, design reports, specifications, and tender documents. Manage design development from:Concept Design Preliminary Design Detailed Design IFC Design submissions Lead hydraulic modelling and network analysis activities for water distribution systems. Coordinate with clients, consultants, contractors, and government authorities for technical approvals. Manage authority submissions, NOCs, NOIs, and approval processes. Ensure compliance with UAE standards, project specifications, and authority requirements. Review and address client comments, technical queries, and design change requests. Coordinate with Roads, Dry Utilities, Structures, Transportation, and other engineering disciplines. Attend client meetings, technical workshops, and coordination meetings. Support preparation of tender documents and technical clarifications. Provide technical leadership and guidance to engineers and designers.<br>Qualifications & Experience Bachelor’s Degree in Civil Engineering. Minimum 15+ years of experience in Wet Utilities Design and Infrastructure Engineering. Proven experience as:Design Manager – Wet Utilities Head of Wet Utilities Section Strong UAE consultancy experience in infrastructure and master planning projects. Experience delivering projects for Abu Dhabi authorities and utility providers.
We're Hiring: Marketing Manager for Sequoia Clinic, Dubai. A subgroup of Mindz Venture.<br>Are you a strategic marketer with a passion for luxury wellness, aesthetics, and brand growth?<br>Sequoia Clinic is looking for a dynamic Marketing Manager to lead our brand, drive patient acquisition, and create impactful marketing campaigns that elevate our presence in the premium aesthetics and wellness space. Reporting directly to the CEO.<br>✨ What You'll Do:* Develop and execute brand and marketing strategies* Lead content creation across social media and digital platforms* Manage paid campaigns (Meta & Google Ads)* Drive influencer collaborations and strategic partnerships* Organize exclusive events, activations, and community initiatives* Build B2B partnerships to generate new patient pipelines* Oversee CRM, lead nurturing, and marketing analytics* Lead and inspire a creative team including a Graphic Designer and Videographer<br>???? What We're Looking For:* 5–10 years of marketing experience, with at least 2 years in a managerial role* Experience in aesthetics, healthcare, beauty, wellness, luxury lifestyle, or related industries* Strong expertise in digital marketing, content strategy, paid media, and brand building* Proven track record of driving business growth and developing strategic partnerships* Hands-on experience with Hub Spot, Meta Ads Manager, and Google Ads<br>???? What We Offer:* Competitive compensation aligned with experience and market benchmarks* Opportunity to collaborate with international clients and cross-functional teams* High level of trust, autonomy, and ownership over marketing initiatives and brand standards* Exposure to diverse cultures, markets, and innovative marketing practices* Professional growth through impactful, multi-channel marketing projects<br>???? This is an exciting opportunity to shape the future of a fast-growing premium clinic brand, work directly with leadership, and make a measurable impact.<br>???? Location: Dubai (On-Site)???? Employment Type: Full-Time<br>???? Interested candidates can apply by sending their CV to hr@mindz.ae or via Linked In.<br>#Hiring #Marketing Manager #Healthcare Marketing #Aesthetic Clinic #Luxury Wellness #Digital Marketing #Brand Management #Dubai Jobs #Marketing Jobs #Wellness Industry #Leadership Opportunity
Role Description This is a part-time, hybrid HR Manager role based in Abu Dhabi, with the flexibility to work from home for part of the week. The HR Manager will oversee the employee lifecycle, including recruitment, onboarding, performance management, and offboarding, ensuring a positive and inclusive experience for all team members. This role will manage HR policies and procedures, support compliance with local labor regulations, and maintain accurate HR records and documentation. The HR Manager will advise leadership on organizational structure, workforce planning, and employee engagement initiatives to support a collaborative and high-performing culture. Daily activities will also include managing payroll inputs, benefits administration, training coordination, and serving as a trusted point of contact for HR-related questions. Qualifications Proven experience as an HR Manager or similar HR leadership role, ideally within technology, venture capital, or a fast-paced international environment. Strong knowledge of HR best practices, labor laws, and employment regulations applicable in Abu Dhabi and the wider UAE region. Demonstrated skills in recruitment, interviewing, onboarding, and performance management, with a focus on fair, inclusive, and objective processes. Ability to design and implement HR policies, procedures, and programs that support organizational growth and a positive employee experience. Excellent communication, conflict resolution, and relationship-building skills, with the ability to work effectively across diverse teams and cultures. High level of integrity, discretion, and professionalism when handling sensitive and confidential information. Comfort with digital tools and HR systems; proficiency in MS Office or Google Workspace and familiarity with HRIS platforms. Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field; HR certifications (e.g., CIPD, SHRM, HRCI) are an advantage. Strong organizational and time-management abilities to handle part-time responsibilities across multiple priorities in a hybrid work setting. Professional fluency in English; knowledge of additional languages is a plus.
We're Hiring: Marketing Manager for Sequoia Clinic, Dubai. A subgroup of Mindz Venture.<br>Are you a strategic marketer with a passion for luxury wellness, aesthetics, and brand growth?<br>Sequoia Clinic is looking for a dynamic Marketing Manager to lead our brand, drive patient acquisition, and create impactful marketing campaigns that elevate our presence in the premium aesthetics and wellness space. Reporting directly to the CEO.<br>✨ What You'll Do:* Develop and execute brand and marketing strategies* Lead content creation across social media and digital platforms* Manage paid campaigns (Meta & Google Ads)* Drive influencer collaborations and strategic partnerships* Organize exclusive events, activations, and community initiatives* Build B2B partnerships to generate new patient pipelines* Oversee CRM, lead nurturing, and marketing analytics* Lead and inspire a creative team including a Graphic Designer and Videographer<br>???? What We're Looking For:* 5–10 years of marketing experience, with at least 2 years in a managerial role* Experience in aesthetics, healthcare, beauty, wellness, luxury lifestyle, or related industries* Strong expertise in digital marketing, content strategy, paid media, and brand building* Proven track record of driving business growth and developing strategic partnerships* Hands-on experience with Hub Spot, Meta Ads Manager, and Google Ads<br>???? What We Offer:* Competitive compensation aligned with experience and market benchmarks* Opportunity to collaborate with international clients and cross-functional teams* High level of trust, autonomy, and ownership over marketing initiatives and brand standards* Exposure to diverse cultures, markets, and innovative marketing practices* Professional growth through impactful, multi-channel marketing projects<br>???? This is an exciting opportunity to shape the future of a fast-growing premium clinic brand, work directly with leadership, and make a measurable impact.<br>???? Location: Dubai (On-Site)???? Employment Type: Full-Time<br>???? Interested candidates can apply by sending their CV to hr@mindz.ae or via Linked In.<br>#Hiring #Marketing Manager #Healthcare Marketing #Aesthetic Clinic #Luxury Wellness #Digital Marketing #Brand Management #Dubai Jobs #Marketing Jobs #Wellness Industry #Leadership Opportunity
Role Description This is a part-time, hybrid HR Manager role based in Abu Dhabi, with the flexibility to work from home for part of the week. The HR Manager will oversee the employee lifecycle, including recruitment, onboarding, performance management, and offboarding, ensuring a positive and inclusive experience for all team members. This role will manage HR policies and procedures, support compliance with local labor regulations, and maintain accurate HR records and documentation. The HR Manager will advise leadership on organizational structure, workforce planning, and employee engagement initiatives to support a collaborative and high-performing culture. Daily activities will also include managing payroll inputs, benefits administration, training coordination, and serving as a trusted point of contact for HR-related questions. Qualifications Proven experience as an HR Manager or similar HR leadership role, ideally within technology, venture capital, or a fast-paced international environment. Strong knowledge of HR best practices, labor laws, and employment regulations applicable in Abu Dhabi and the wider UAE region. Demonstrated skills in recruitment, interviewing, onboarding, and performance management, with a focus on fair, inclusive, and objective processes. Ability to design and implement HR policies, procedures, and programs that support organizational growth and a positive employee experience. Excellent communication, conflict resolution, and relationship-building skills, with the ability to work effectively across diverse teams and cultures. High level of integrity, discretion, and professionalism when handling sensitive and confidential information. Comfort with digital tools and HR systems; proficiency in MS Office or Google Workspace and familiarity with HRIS platforms. Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field; HR certifications (e.g., CIPD, SHRM, HRCI) are an advantage. Strong organizational and time-management abilities to handle part-time responsibilities across multiple priorities in a hybrid work setting. Professional fluency in English; knowledge of additional languages is a plus.
We're Hiring: Marketing Manager for Sequoia Clinic, Dubai. A subgroup of Mindz Venture.<br>Are you a strategic marketer with a passion for luxury wellness, aesthetics, and brand growth?<br>Sequoia Clinic is looking for a dynamic Marketing Manager to lead our brand, drive patient acquisition, and create impactful marketing campaigns that elevate our presence in the premium aesthetics and wellness space. Reporting directly to the CEO.<br>✨ What You'll Do:* Develop and execute brand and marketing strategies* Lead content creation across social media and digital platforms* Manage paid campaigns (Meta & Google Ads)* Drive influencer collaborations and strategic partnerships* Organize exclusive events, activations, and community initiatives* Build B2B partnerships to generate new patient pipelines* Oversee CRM, lead nurturing, and marketing analytics* Lead and inspire a creative team including a Graphic Designer and Videographer<br>???? What We're Looking For:* 5–10 years of marketing experience, with at least 2 years in a managerial role* Experience in aesthetics, healthcare, beauty, wellness, luxury lifestyle, or related industries* Strong expertise in digital marketing, content strategy, paid media, and brand building* Proven track record of driving business growth and developing strategic partnerships* Hands-on experience with Hub Spot, Meta Ads Manager, and Google Ads<br>???? What We Offer:* Competitive compensation aligned with experience and market benchmarks* Opportunity to collaborate with international clients and cross-functional teams* High level of trust, autonomy, and ownership over marketing initiatives and brand standards* Exposure to diverse cultures, markets, and innovative marketing practices* Professional growth through impactful, multi-channel marketing projects<br>???? This is an exciting opportunity to shape the future of a fast-growing premium clinic brand, work directly with leadership, and make a measurable impact.<br>???? Location: Dubai (On-Site)???? Employment Type: Full-Time<br>???? Interested candidates can apply by sending their CV to hr@mindz.ae or via Linked In.<br>#Hiring #Marketing Manager #Healthcare Marketing #Aesthetic Clinic #Luxury Wellness #Digital Marketing #Brand Management #Dubai Jobs #Marketing Jobs #Wellness Industry #Leadership Opportunity
Role Description This is a part-time, hybrid HR Manager role based in Abu Dhabi, with the flexibility to work from home for part of the week. The HR Manager will oversee the employee lifecycle, including recruitment, onboarding, performance management, and offboarding, ensuring a positive and inclusive experience for all team members. This role will manage HR policies and procedures, support compliance with local labor regulations, and maintain accurate HR records and documentation. The HR Manager will advise leadership on organizational structure, workforce planning, and employee engagement initiatives to support a collaborative and high-performing culture. Daily activities will also include managing payroll inputs, benefits administration, training coordination, and serving as a trusted point of contact for HR-related questions. Qualifications Proven experience as an HR Manager or similar HR leadership role, ideally within technology, venture capital, or a fast-paced international environment. Strong knowledge of HR best practices, labor laws, and employment regulations applicable in Abu Dhabi and the wider UAE region. Demonstrated skills in recruitment, interviewing, onboarding, and performance management, with a focus on fair, inclusive, and objective processes. Ability to design and implement HR policies, procedures, and programs that support organizational growth and a positive employee experience. Excellent communication, conflict resolution, and relationship-building skills, with the ability to work effectively across diverse teams and cultures. High level of integrity, discretion, and professionalism when handling sensitive and confidential information. Comfort with digital tools and HR systems; proficiency in MS Office or Google Workspace and familiarity with HRIS platforms. Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field; HR certifications (e.g., CIPD, SHRM, HRCI) are an advantage. Strong organizational and time-management abilities to handle part-time responsibilities across multiple priorities in a hybrid work setting. Professional fluency in English; knowledge of additional languages is a plus.
Role Description The HR Business Partner Manager at Bevar Mere is a part-time, hybrid role based in Dubai, with a mix of on-site collaboration and work-from-home flexibility. This role partners with business leaders to understand workforce needs, provide strategic HR guidance, and align people initiatives with organizational goals. Day-to-day responsibilities include advising on HR policies and procedures, supporting workforce planning, and guiding managers on organizational changes. The HR Business Partner Manager will handle complex employee relations cases, coach managers on performance management, and ensure consistent application of labor and employment regulations. The role also involves analyzing HR metrics, recommending process improvements, supporting talent development initiatives, and collaborating with cross-functional teams to maintain a positive, inclusive work environment.<br>Qualifications<br> Strong foundation in Human Resources (HR) practices, with experience acting as a strategic partner to business leaders. Ability to design, interpret, and implement HR Policies that are compliant, clear, and aligned with organizational objectives. Demonstrated expertise in Employee Relations, including conflict resolution, investigations, and coaching managers on sensitive matters. Working knowledge of Labor and Employment Law, including UAE labor regulations, and the ability to apply them in day-to-day decisions. Proficiency in Performance Management, including goal setting, feedback frameworks, and supporting managers through review cycles. Excellent interpersonal, communication, and influencing skills, with the ability to build trust across diverse teams and levels. Strong analytical and problem-solving abilities, including comfort using HR data and metrics to inform recommendations. Bachelor’s degree in Human Resources, Business Administration, or related field; HR certifications (e.g., CIPD, SHRM, HRCI) are an advantage. Experience in hybrid work environments and the ability to manage priorities while working both on-site in Dubai and remotely. Commitment to diversity, equity, and inclusion, and to maintaining a fair, respectful, and non-discriminatory workplace.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>An exciting opportunity as Pastry Production Manager has become available with this luxury international pastry hospitality brand, based in Dubai.</p><br><p>This role suits a highly skilled Pastry Chef & production leader who’ll be based at the CPU overseeing the end-to-end manufacture of their pastry portfolio, ensuring exceptional quality, efficiency & innovation in line with brand standards.</p><br><p><strong>Requirements:</strong></p><br><ul>
<li>Currently based in the Middle East, ideally the UAE</li><li>At least 5 years of experience in a high-end production environment managing a team</li><li>Expert in European & viennoiserie techniques</li><li>Fluency in English, both written & verbal</li></ul>
<p><strong>About:</strong></p><br><ul>
<li>Team Leadership & Development</li><li>Production Planning & Operations</li><li>Quality, HACCP & Standards Compliance</li><li>Innovation & Product Development</li></ul>
<p><strong>Salary: Single expat</strong></p><br> </div>
Role Description The Wealth Manager role is a part-time position based in Dubai with a hybrid work arrangement, combining on-site client meetings with flexibility for some work from home. In this role, the Wealth Manager will provide financial planning advice, manage client investment portfolios, and recommend suitable insurance and wealth protection solutions. Day-to-day tasks include assessing client financial goals, preparing and presenting tailored wealth management strategies, monitoring market developments and portfolio performance, and maintaining accurate client documentation. The Wealth Manager will collaborate with internal and external partners as needed, while ensuring compliance with relevant regulations and delivering high-quality client service. Qualifications Candidates should possess strong skills in Financial Planning and Insurance to design comprehensive, risk-aware client strategies. Candidates should possess solid experience in Investment Management and Investments to construct and monitor diversified portfolios. Candidates should possess a strong foundation in Finance to interpret market trends, products, and financial instruments. Candidates should demonstrate excellent communication, client relationship management, and presentation skills. Candidates should have strong analytical, numerical, and decision-making abilities, with attention to detail and regulatory compliance. Relevant professional certifications (e.g., CFP, CFA, or equivalent) and prior experience in wealth management or financial advisory within the UAE or GCC region are highly beneficial.
Role Description The Wealth Manager role is a part-time position based in Dubai with a hybrid work arrangement, combining on-site client meetings with flexibility for some work from home. In this role, the Wealth Manager will provide financial planning advice, manage client investment portfolios, and recommend suitable insurance and wealth protection solutions. Day-to-day tasks include assessing client financial goals, preparing and presenting tailored wealth management strategies, monitoring market developments and portfolio performance, and maintaining accurate client documentation. The Wealth Manager will collaborate with internal and external partners as needed, while ensuring compliance with relevant regulations and delivering high-quality client service. Qualifications Candidates should possess strong skills in Financial Planning and Insurance to design comprehensive, risk-aware client strategies. Candidates should possess solid experience in Investment Management and Investments to construct and monitor diversified portfolios. Candidates should possess a strong foundation in Finance to interpret market trends, products, and financial instruments. Candidates should demonstrate excellent communication, client relationship management, and presentation skills. Candidates should have strong analytical, numerical, and decision-making abilities, with attention to detail and regulatory compliance. Relevant professional certifications (e.g., CFP, CFA, or equivalent) and prior experience in wealth management or financial advisory within the UAE or GCC region are highly beneficial.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Assistant Marketing Manager role is instrumental in executing the Marketing Strategy of the mall. The Assistant Marketing Manager will be responsible for execution of the entire marketing mix across Digital, PR, Brand, Events, Retailer Support and revenue driven activations. Within this role you will be an excellent communicator, being able to speak, read and write in Arabic. Your ability to forge relationships with Agency Partners, Strategy Partners (both Government and Private), Retailers and the wider Asset Team departments will be your strength. You will host the ability to work across multiple projects at a given time and meet demands of the retail environment.</p><br><ul><li><p>Work with and support Al Futtaim Group retail and brands</p></li><li><p>Maintaining Relationship: 3rd Parties/Agencies / Suppliers/Government Entities</p></li><li><p>Handle event enquiries and ensure BTL/ATL exposure is provided by team</p></li><li><p>Apply for of government permits</p></li><li><p>Preparation and ownership of event reports and administrative tasks are in compliance with audit</p></li></ul><br><p><strong>What you will do: </strong></p><p><strong>BRAND</strong></p><ul><li><p>Website Content</p></li><li><p>Ability to upload and manage content</p></li><li><p>Collect and update retailer content for all digital platforms.</p></li></ul><p><strong>COMMUNICATIONS</strong></p><ul><li><p><u>Retailers</u><br>Lead marketing relationship with all tenants.<br>Conduct annual marketing campaigns and events with tenants and manage regular communications via newsletters</p></li><li><p><u>Campaigns/Promotions</u><br>Project management of campaigns assigned from concept to execution. <br>Support Events Manager for on ground activities during all annual campaigns. <br>Campaign evaluation and reporting on a timely basis.</p></li></ul><p><strong>PR</strong></p><ul><li><p>Manage retailer related announcements and messages with PR agency.<br><u>Social Media</u></p></li><li><p>Managing content for digital platforms provided by tenants together with Digital Manager.</p></li><li><p>Manage social channels and social media initiatives and execute to high standard</p></li></ul><p><strong>FINANCE</strong><br><u>Invoicing</u></p><ul><li><p>Ensuring all projects completed are billed accurately and on time to be processed by Marketing Administrator.</p></li></ul><p><u>Budgets</u></p><ul><li><p>Managing campaign budgets and identifying savings where applicable.</p></li></ul><p><u>Policies & Procedures</u></p><ul><li><p>Assist in preparing of specialty leasing forms where related to marketing events.</p></li></ul><p><strong>RESEARCH</strong></p><ul><li><p>Conduct monthly competitor reviews on campaigns, services and global best practices.</p></li></ul><p><strong>GOVERNMENT PARTNERSHIPS</strong></p><ul><li><p>Coordinate various campaigns through the year in collaboration with the government entities. </p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Behavioral Competencies:</strong></p><ul><li><p>Team Player ‘Work as one team’</p></li><li><p>Takes ownership, shows accountability</p></li><li><p>Task orientated, process driven, takes initiative</p></li><li><p>Strong communicator </p></li></ul><br><p><strong>What Equips you for the role: </strong></p><p><strong>Minimum Qualifications and Knowledge:</strong></p><br><ul><li><p>Degree or diploma in Marketing</p></li><li><p>3-4 years of marketing experience within malls, retail or agency</p></li><li><p>Mall Marketing or retailer marketing experience (preferred)</p></li><li><p>Good knowledge of local marketing in terms of events/festivals/ded/dtcm/suppliers/agencies and suppliers</p></li><li><p>Arabic Langiage</p></li></ul><p></p></section>
Service Development Section Manager<br>???? Dubai, UAE | Government / Public Sector We're hiring a Service Development Section Manager to lead service improvement efforts for a well-established government cultural authority in Dubai. You'll shape how the organization designs, delivers, and measures customer-facing services — driving quality standards, service innovation, and customer experience across the board.<br>What you'll do:Lead the section's operational plan, budget, and performance indicators for service quality Set and enforce policies, procedures, and standards for service delivery Run customer experience initiatives: surveys, mystery shopping, satisfaction tracking, and improvement programs Manage and integrate the CRM system across departments Apply the Global Star Rating System and track compliance Lead training programs so frontline staff consistently deliver high-quality service Handle escalated complaints and turn them into improvement opportunities Represent the section in service development committees and meetings, internally and at government level<br>What you'll need:Bachelor's degree in Business Administration, Service Development, Quality Management, Innovation Management, Project Management, Public Administration, or equivalent7+ years of relevant experience Track record leading high-impact programs and cross-functional teams Strong stakeholder management skills, internal and external Up-to-date knowledge of service development trends and government best practices<br>Emirati Nationals only