School agent Jobs - Dubai UAE

<ul><li><p>Can read, interpret, and describe the functionality of layout drawings and floor plans.</p></li><li><p>Knowledge in the use & interpretation in major assets; Gypsum walls, Special purpose and decorative furniture, Various types of office furniture, Doors and windows, Wall panels, Ceiling works</p></li><li><p>Ensure security and integrity of all data provided including reporting performance, finance and customer information, reference Serco non-disclosure policy.</p></li></ul><ul><li><p>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions, Promoting a Zero Harm culture</p></li></ul><ul><li><p>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</p></li><li><p>Holding high school Certificate or ITI&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum three (3) years' experience within the civil and furniture environment</p></li><li><p>Airport experience is considered as added advantage</p></li><li><p>Good spoken and written English.</p></li><li><p>Ability to perform safely and correctly the following on carpentry and fitting works.</p></li></ul>

<ul><li>Thoroughly clean and sanitize all areas of the property, ensuring a spotless environment for guests and residents.</li><li>Manage laundry services, including washing, drying, folding, and organizing linens and personal items with care.</li><li>Conduct regular inventory checks of cleaning supplies and report any shortages to maintain seamless operations.</li><li>Adhere to safety and hygiene standards while using cleaning chemicals and equipment to ensure a hazard-free workspace.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is preferred, demonstrating basic literacy and numeracy skills.</li><li>Previous experience in housekeeping or a related field, ideally with a minimum of 1-2 years in a hospitality setting.</li><li>Certifications in cleaning techniques or safety standards (such as OSHA) are a plus, showcasing commitment to professional development.</li><li>Experience with specialized cleaning equipment and techniques, ensuring a high standard of cleanliness.</li></ul>

<p><strong>Cleaning & Housekeeping Operations</strong></p><ul><li><p>Perform daily cleaning activities as per assigned areas and schedules.</p></li><li><p>Clean and maintain guest rooms, offices, public areas, washrooms, corridors, and other designated spaces.</p></li><li><p>Dust, wipe, vacuum, mop, and sanitize surfaces, furniture, fixtures, and equipment.</p></li><li><p>Ensure proper cleaning of floors, carpets, glass surfaces, mirrors, and windows.</p></li><li><p>Empty waste bins and dispose of waste according to company procedures.</p></li><li><p>Replenish consumables such as tissues, toiletries, and hygiene supplies.</p></li><li><p>Perform deep cleaning tasks as instructed by the supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent preferred, showcasing a foundation in basic education and communication.</li><li>Previous experience in housekeeping, hospitality, or a related field, ideally 1-2 years in a similar role.</li><li>Possession of a valid health and safety certification, demonstrating knowledge of safe cleaning practices.</li><li>Proficiency in English, with additional languages considered an asset for diverse guest interactions.</li></ul>

<p>A reputable institution is looking for a caring, enthusiastic, and responsible Nursery Assistant to support the daily care and development of young children in a safe, nurturing, and stimulating environment. The ideal candidate will assist teachers with classroom activities, supervise children, and promote their learning and well-being.</p> <p>Responsibilities<br /> Assist in caring for children and supporting their daily routines.<br /> Help prepare and organize educational activities and learning materials.<br /> Supervise children during playtime, meals, and rest periods.<br /> Encourage children&#8217;s social, emotional, and physical development.<br /> Maintain a clean, safe, and organized classroom environment.<br /> Support children with personal hygiene and self-care when required.<br /> Monitor children&#8217;s progress and report observations to the teacher.<br /> Ensure compliance with health, safety, and child safeguarding policies.<br /> Assist with school events and extracurricular activities.<br /> Perform other duties as assigned by the nursery management.<br /> Applicants may send cv via whatsapp number 0522243435</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Engage customers on the showroom floor, actively listening to their needs and recommending the perfect solution.</p></li><li><p>Conduct compelling product demonstrations, highlighting key features and benefits to drive purchase decisions.</p></li><li><p>Achieve and exceed monthly sales targets by effectively converting leads and closing deals on kitchen, laundry, and other home appliances.</p></li><li><p>Maintain an in-depth knowledge of competitor products and market trends to provide superior customer consultation.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; a degree in marketing or business is a plus.</p></li><li><p><strong>Home country experience in selling Home Appliances ( SDA &amp; MDA) products are only considered.</strong></p></li><li><p>Proven track record of success in sales, ideally within TV sales.</p></li><li><p>Minimum of 1-2 years of direct sales as a <strong>sales promoter in Home Appliances section.</strong></p></li><li><p>Exceptional communication and interpersonal skills, with the ability to connect with a diverse customer base.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Precisely cut and weed vinyl graphics from large rolls, ensuring clean lines and accurate designs for various applications.</li><li>Apply vinyl graphics to diverse surfaces such as vehicles, windows, walls, and signage substrates, utilizing specialized tools and techniques for a flawless finish.</li><li>Prepare surfaces meticulously by cleaning, degreasing, and sometimes priming to ensure optimal adhesion and longevity of vinyl applications.</li><li>Interpret technical drawings, blueprints, and work orders to accurately translate designs into physical installations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; vocational training or apprenticeship in sign-making or a related trade is a significant advantage.</li><li>Minimum of 2-3 years of hands-on experience specifically in vinyl application and sign fabrication.</li><li>Proficiency in operating vinyl plotters, large-format printers, and common sign-making equipment.</li><li>Strong understanding of different vinyl types, their properties, and appropriate application methods for various substrates.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Master appointment scheduling, balancing veterinarian availability with urgent patient needs to ensure optimal clinic workflow.</li><li>Serve as the compassionate first point of contact, expertly managing client inquiries via phone, email, and in-person, providing reassurance and clear information.</li><li>Efficiently process client check-ins and check-outs, accurately handling payments, insurance information, and necessary paperwork with meticulous attention to detail.</li><li>Maintain and update patient records, ensuring all medical history, treatment notes, and billing information are current and easily accessible for the veterinary team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent required; Associate's degree or veterinary assistant certification preferred.</li><li>Minimum 1-2 years of experience in customer service, preferably within a veterinary clinic or animal care setting.</li><li>Proficiency in veterinary practice management software (e.g., AVImark, Cornerstone) and general computer skills (Microsoft Office Suite).</li><li>Exceptional communication and interpersonal skills, with the ability to empathize with distressed pet owners.</li></ul><p></p></section>

<p> -staying updated on local market trends, property regulations, and pricing, </p><p>-coordinating with internal teams and external partners to ensure smooth transactions. </p><p>- provide professional, responsive service and represent the company with integrity at all times</p><p>- experience in Dubai’s secondary real estate market.</p><p>- A demonstrable history of building and maintaining strong seller and landlord relationships.</p><p>- An existing portfolio of active listings. </p><p>-Strong knowledge of the Dubai Land Department (DLD) procedures, Trakheesi, NOC requirements, title deeds, and the complete property transfer process. </p><p>-Proven experience in negotiating and successfully managing transactions between buyers and sellers.</p><p>- An existing database and network of property owners, landlords, buyers, and investors. </p><p>-Strong performance and a proven track record on platforms such as Bayut and Property Finder.</p><p> -Ideally, specialization and strong knowledge in 2–4 specific Dubai communities, rather than covering the entire city without in-depth expertise.</p><p>- A valid UAE driving license. </p><p>-Excellent communication, negotiation, and relationship-building skills. </p><p>-A self-driven mindset with the ability to independently generate leads, listings, and business opportunities. </p><p>- understands the reality of the Dubai secondary market and brings more than just sales experience. </p><p>-should have an existing network, active relationships with owners and landlords, and the confidence to manage the full transaction process from listing acquisition to successful transfer. </p><p>-have a strong secondary-market background. </p><p><strong>Desired Candidate Profile</strong></p><p>- 3+ years in secondary market sales in Dubai </p><p> -Availability to join: Immediately </p><p> -Nationality: All Nationalities , Focus on Russian speakers, Indian Speakers, French speakers, Chinese speakers.</p><p>- Language: Focus on Russian speakers, Indian Speakers, French speakers, Chinese speakers. </p><p>-Contract duration: 2 years (3month probation) </p><p>-Working days/week. 5 days a week/ Monday to Friday, Saturday work from home (be available to make calls) </p><p>-Salary budget. Commission based, up to 60% to agent </p><p>-Driving license. Must have a car ( be able to do viewings) </p><p>-Visa provided by company.</p>

<p>We are seeking a highly organized and proactive Academic Coordinator to support the smooth functioning of academic operations. The candidate will coordinate with teachers, students, parents and management to ensure effective implementation of academic plans, schedules, assessments and school/academic policies.</p> <p>The ideal candidate should have strong communication, coordination and administrative skills, along with experience in an educational or academic environment.</p> <p>Key Responsibilities<br /> Coordinate day-to-day academic activities and ensure smooth academic operations.<br /> Prepare and manage academic calendars, timetables and schedules.<br /> Coordinate with teachers and academic staff regarding lesson plans, curriculum and academic requirements.<br /> Monitor the implementation of curriculum and academic plans.<br /> Track student attendance, academic performance and assessment records.<br /> Coordinate examinations, assessments, tests and related academic activities.<br /> Maintain accurate academic records, reports and documentation.<br /> Prepare regular academic reports and updates for management.<br /> Coordinate with teachers to identify students requiring additional academic support.<br /> Communicate with parents regarding academic schedules, student progress and relevant school activities.<br /> Organize and coordinate meetings, workshops, training sessions and academic events.<br /> Ensure teachers submit lesson plans, assessments, marks and other required documents on time.<br /> Support the Academic Head/Management in implementing academic policies and procedures.</p> <p>CANDIDATE CAN SEND THEIR CV TO EMAIL : psinfo1990@gmail.com</p>

The Story So Far: We’re Building a Global Brand in Real Estate<br><br>Huspy is one of the leading property technology companies in EMEA.<br><br>Launched in 2020, we now operate in multiple cities across the UAE and Spain, expanding into Saudi Arabia and 3 more European markets by 2026. Today, we own the largest portion of the UAE mortgage market and are one of the fastest-growing players in every European city we’ve entered.<br><br>We’ve raised over $140 million (Series A and Series B) from the world’s top investors, including Sequoia Capital, Founders Fund and Balderton Capital, to reshape the homebuying journey through powerful technology and agent-first tools.<br><br>We’ve built a Super App that empowers real estate agents and mortgage brokers, bringing cutting‑edge technology to one of the world’s most traditional industries. We’re transforming how property transactions happen — faster, smarter, and better for everyone.<br><br>We’re not slowing down. The question is: will you be part of what’s next?<br><br>Role Overview<br><br>We are looking for a highly organized and detail-oriented Real Estate Operations & Payments Specialist to oversee the financial operations of our real estate business. This role is responsible for ensuring the accuracy of transaction reporting, commission calculations, payment execution, and regulatory compliance, while acting as a key liaison between Sales, Finance, Developers, and Product teams. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple priorities, and enjoys bringing structure to operational complexity.<br><br>The Main Event: What You’ll Drive, Build, and Own<br><br>Own the operational P&L by ensuring all real estate transactions are accurately recorded, reconciled, and reported. Validate transaction documentation to ensure deals meet operational, financial, and compliance requirements before processing. Calculate and verify all deal-related financials, including agent commissions, company revenue, referral fees, and other payment components. Coordinate with real estate developers to track payment milestones, resolve discrepancies, and ensure timely collection and completion of payments. Partner with the Finance team to manage the weekly commission payment cycle, ensuring agents are paid accurately and on schedule. Lead Anti-Money Laundering (AML) compliance processes by ensuring all transactions comply with internal policies and regulatory requirements. Act as the primary operational point of contact for payment-related matters, collaborating with Sales, Finance, Developers, and Product teams to resolve issues efficiently. Monitor operational performance, maintain high standards of data integrity, and identify opportunities to improve processes, controls, and reporting. Support the implementation of operational improvements and system enhancements to increase efficiency and scalability.<br><br>The Perfect Match: What It Takes to Succeed at Huspy<br><br>Strong stakeholder management skills with the ability to build relationships and collaborate effectively across multiple teams and external partners. Advanced proficiency in Google Sheets, including formulas, pivot tables, lookups, data validation, and reporting. Excellent organizational and prioritization skills, with the ability to manage multiple workstreams simultaneously in a fast-paced environment. Strong analytical mindset with exceptional attention to detail and accuracy, particularly when working with financial data and calculations. Problem-solving skills and a proactive approach to identifying and resolving operational issues. Strong communication skills, with the ability to coordinate people, align stakeholders, and drive execution across functions. Experience in operations, finance, payments, commissions, or real estate transaction management is highly preferred. Knowledge of AML/KYC compliance requirements and operational controls is an advantage.<br><br>By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

Summary Of The Role<br><br>Receptionist<br><br>Location: Dubai, UAE<br><br>The Receptionist is responsible for managing front desk operations, handling all incoming and outgoing communications, and ensuring a professional and welcoming experience for visitors, employees, and customers.<br><br>What You’ll Be Doing<br><br>Reception & Visitor Management: Welcome, register, and direct visitors while ensuring a professional experience and smooth coordination with internal stakeholders. Communication Handling: Manage incoming/outgoing calls, emails, and mail, ensuring accurate routing and timely communication. Safety & Access Control: Monitor entry to premises, ensure adherence to safety procedures, and support emergency communication protocols. Facilities & Meeting Coordination: Manage meeting room bookings, reception area upkeep, and coordination of catering and facility-related requirements. Administrative Support: Provide basic administrative support, including data handling, document processing, and contact record maintenance.<br><br><br>What You’ll Need<br><br>Secondary school qualification (minimum)1–3 years of experience in a receptionist/front office role Experience in a corporate or multinational environment preferred Advanced proficiency in Arabic and English<br><br><br>WANT TO KNOW MORE?<br><br>Take a look at mammoet.com<br><br><br>#mammoetcareers<br><br># Receptionistjobs<br><br>#madeformammoet

<p>We are looking for an organized and responsible Assistant Librarian to support daily library operations.</p> <p>Position: Assistant Librarian<br /> Location: UAE</p> <p>Key Responsibilities:<br /> Assist students, teachers, and visitors with library services.<br /> Organize, arrange, and maintain books and other library materials.<br /> Manage book check-in/check-out and maintain accurate records.<br /> Assist with cataloguing and shelving books.<br /> Keep the library clean, organized, and welcoming.<br /> Support students in locating books and educational resources.<br /> Maintain library databases and records.<br /> Assist the Librarian with daily administrative tasks.<br /> Requirements:<br /> Diploma or Bachelor&#8217;s degree in Library Science, Education, or a related field preferred.<br /> Previous library, school, or administrative experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Good communication and organizational skills.<br /> Friendly, patient, and professional attitude.<br /> Ability to work effectively with students and staff.</p> <p>Qualified and interested applicants are welcome to share their updated CV via WhatsApp at 971582297907 for consideration.</p>

<p>We are looking for an organized and responsible Assistant Librarian to support daily library operations.</p> <p>Position: Assistant Librarian<br /> Location: UAE</p> <p>Key Responsibilities:<br /> Assist students, teachers, and visitors with library services.<br /> Organize, arrange, and maintain books and other library materials.<br /> Manage book check-in/check-out and maintain accurate records.<br /> Assist with cataloguing and shelving books.<br /> Keep the library clean, organized, and welcoming.<br /> Support students in locating books and educational resources.<br /> Maintain library databases and records.<br /> Assist the Librarian with daily administrative tasks.<br /> Requirements:<br /> Diploma or Bachelor&#8217;s degree in Library Science, Education, or a related field preferred.<br /> Previous library, school, or administrative experience is an advantage.<br /> Basic computer and data-entry skills.<br /> Good communication and organizational skills.<br /> Friendly, patient, and professional attitude.<br /> Ability to work effectively with students and staff.</p> <p>Qualified and interested applicants are welcome to share their updated CV via WhatsApp at 971582297907 for consideration.</p>

<ul><li>Assist in diagnosing and repairing plumbing issues, including leaks, clogs, and faulty fixtures.</li><li>Support senior technicians in the installation and maintenance of water supply, drainage, and sanitation systems.</li><li>Perform routine inspections and preventative maintenance on plumbing equipment and pipelines.</li><li>Help with the assembly and fitting of pipes, valves, and other plumbing components according to specifications.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Industrial Training Institute Diploma 2 years in Pipe Fitting or Plumbing Maintenance or equivalent (post high school)</p></li><li><p>IOSH Working Safely Certificate or equivalent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p></li><li><p>Minimum 3 year experience within a Facility Management or similar environment as Plumbing & Pump Technician.</p></li></ul>

<ul><li><p>Supervise children within the soft play area, ensuring their safety and well-being at all times, proactively addressing any potential hazards.</p></li><li><p>Enforce play area rules and guidelines consistently, fostering a safe and enjoyable environment for all children and preventing disruptive behavior.</p></li><li><p>Maintain the cleanliness and hygiene of the soft play equipment and surrounding areas through regular cleaning and sanitization procedures.</p></li><li><p>Provide excellent customer service to parents and guardians, addressing inquiries, offering assistance, and resolving any concerns professionally.</p></li><li><p>FACE PAINTING AND DECOR IS A PLUS</p></li><li><p>WITH CAT 4 - SOFTPLAY CERTIFICATE IS ADVANTAGE</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is preferred to demonstrate a basic level of education and understanding.</li><li>Prior experience in childcare, recreation, or a customer service role is highly desirable, showcasing familiarity with related environments.</li><li>A valid first aid and CPR certification is essential, ensuring the ability to respond effectively to medical emergencies.</li><li>Familiarity with safety regulations and child protection policies within a soft play environment is crucial for ensuring children's safety.</li></ul>

Company Description Al Shirawi Group, through Arcadia Education, is committed to providing high-quality, inclusive education in Dubai, United Arab Emirates. The Primary SEN Department focuses on supporting learners with diverse educational needs, helping each student reach their full potential in a safe and nurturing environment. Arcadia Education promotes collaboration among educators, support staff, and families to create effective learning plans tailored to individual students. Team members are encouraged to contribute ideas, grow professionally, and uphold strong standards of care and academic support. Role Description This full-time Teaching Assistant role in the Primary SEN Department is an on-site position based in Dubai, United Arab Emirates. The Teaching Assistant will support classroom teachers in delivering individualized and small-group instruction to learners with special educational needs, including assisting with lesson preparation and adapting materials to different learning abilities. Day-to-day tasks include guiding students during classroom activities, reinforcing key concepts, supporting behavior management strategies, and ensuring a positive, inclusive classroom environment. The role also involves monitoring student progress, maintaining accurate records, and communicating observations to teachers and relevant staff. The Teaching Assistant will collaborate closely with the SEN team and families, participate in school meetings or training sessions, and help ensure students’ safety and well-being throughout the school day. Requirements:· Minimum of 2 years’ experience in a school environment supporting students with special educational needs (SEN)· Relevant qualifications or training in education, inclusion, or support work (desirable)· Strong communication and interpersonal skills, with the ability to build positive relationships with students and staff· Experience working with students with SEN at Primary level (preferred) Core Responsibilities Please note that this is a broad overview of the main responsibilities; the full job description will include additional details.· Work closely with classroom teachers and the Inclusion team to implement individualised education plans (IEPs) and targeted support strategies.· Provide one-to-one or small-group interventions to support students’ academic progress, social development, and emotional wellbeing.· Adapt and differentiate learning materials under teacher guidance to ensure curriculum access for students with diverse learning needs.· Promote student independence, resilience, and confidence by using inclusive strategies and positive reinforcement techniques.· Support students both inside and outside the classroom, including during lessons, transitions, and enrichment activities.· Contribute to the observation, monitoring, and recording of student progress, sharing feedback with the Inclusion team and teaching staff.· Foster a safe, respectful, and supportive learning environment where all students feel valued and included.· Collaborate with colleagues and attend relevant training to continuously develop your knowledge and practice in SEN support. Arcadia Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to enhanced background checks according to our safer recruitment policy available on the school's website.

<ul><li><p>Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.</p></li><li><p>Meets specific customer service performance standards.</p></li><li><p>Identifies and handles customer requests completely and accurately</p></li><li><p>Resolves customer issues and problems to the satisfaction of the customer.</p></li><li><p>Educates customer about the organization’s services and directs them toward available resources for help.</p></li><li><p>Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.</p></li><li><p>Schedules, assigns or acts on any required customer follow-up in accordance with contact center guidelines.</p></li><li><p>Enters customer data and other relevant information into contact center database as required.</p></li><li><p>Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.</p></li><li><p>Participates in team trainings and meetings to ensure his/her knowledge is up to date.</p></li><li><p>Adheres to work schedule as planned.</p></li><li><p>Ensures all outbound calls (follow–up) are executed in a timely manner.</p></li><li><p>Inputs/retrieves text and voice messages accurately and efficiently.</p></li><li><p>Performs other duties as assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Mandatory Arabic/English verbal/written communication skills.</p></li><li><p>Contact center or relevant service experience in UAE is preferred.</p></li><li><p>Exhibits world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.</p></li><li><p>Learns and applies knowledge about the customers' product and/or services.</p></li><li><p>Great customer service and telemarketing skills.</p></li><li><p>Graduate or High school diploma or equivalent.</p><p><br></p></li></ul>

<ul><li><p>Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.</p></li><li><p>Meets specific customer service performance standards.</p></li><li><p>Identifies and handles customer requests completely and accurately</p></li><li><p>Resolves customer issues and problems to the satisfaction of the customer.</p></li><li><p>Educates customer about the organization’s services and directs them toward available resources for help.</p></li><li><p>Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.</p></li><li><p>Schedules, assigns or acts on any required customer follow-up in accordance with contact center guidelines.</p></li><li><p>Enters customer data and other relevant information into contact center database as required.</p></li><li><p>Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.</p></li><li><p>Participates in team trainings and meetings to ensure his/her knowledge is up to date.</p></li><li><p>Adheres to work schedule as planned.</p></li><li><p>Ensures all outbound calls (follow–up) are executed in a timely manner.</p></li><li><p>Inputs/retrieves text and voice messages accurately and efficiently.</p></li><li><p>Performs other duties as assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Mandatory Arabic/English verbal/written communication skills.</p></li><li><p>Contact center or relevant service experience in UAE is preferred.</p></li><li><p>Exhibits world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.</p></li><li><p>Learns and applies knowledge about the customers' product and/or services.</p></li><li><p>Great customer service and telemarketing skills.</p></li><li><p>Graduate or High school diploma or equivalent.</p><p><br></p></li></ul>

<ul><li><p>Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.</p></li><li><p>Meets specific customer service performance standards.</p></li><li><p>Identifies and handles customer requests completely and accurately</p></li><li><p>Resolves customer issues and problems to the satisfaction of the customer.</p></li><li><p>Educates customer about the organization’s services and directs them toward available resources for help.</p></li><li><p>Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.</p></li><li><p>Schedules, assigns or acts on any required customer follow-up in accordance with contact center guidelines.</p></li><li><p>Enters customer data and other relevant information into contact center database as required.</p></li><li><p>Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.</p></li><li><p>Participates in team trainings and meetings to ensure his/her knowledge is up to date.</p></li><li><p>Adheres to work schedule as planned.</p></li><li><p>Ensures all outbound calls (follow–up) are executed in a timely manner.</p></li><li><p>Inputs/retrieves text and voice messages accurately and efficiently.</p></li><li><p>Performs other duties as assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Excellent Arabic/English verbal/written communication skills.</p></li><li><p>Contact center or relevant service experience in UAE is preferred. </p></li><li><p>Exhibits world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.</p></li><li><p>Learns and applies knowledge about the customers' product and/or services.</p></li><li><p>Great customer service and telemarketing skills.</p></li><li><p>Graduate or High school diploma or equivalent.</p><br></li></ul>

Role Summary<br><br>The Customer Service Manager (CSM) is responsible for the day-to-day performance and stability of customer service operations in a fast-paced fintech environment. This role requires a hands-on, data-driven leader with experience managing high-volume call centre and digital support operations, capable of translating operational data into actionable insights.<br><br>The CSM will drive service performance through queue management, capacity planning, root cause analysis (RCA), and Voice of Customer (VoC) insights, while working closely with internal teams and outsourced partners to deliver consistent, compliant, and high-quality customer outcomes.<br><br>Responsibilities<br><br>Strategy & Insights (CSM Level)<br><br> Analyse customer service performance metrics including SLA, FCR, CSAT, NPS, AHT, backlog, abandonment, and repeat contacts Identify trends and drivers behind performance movements and translate them into clear operational actions Lead root cause analysis (RCA) for key issue types (e.g. remittance status checks, escalations, repeat contacts) Own and contribute to Voice of Customer (VoC) insights, highlighting recurring customer pain points and improvement opportunities Provide structured, insight-led updates to the Head of Customer Service and senior stakeholders<br><br>Operational Service Delivery<br><br> Manage day-to-day customer service operations across voice, tickets, email, and in-app support channels Oversee high-volume call centre operations, ensuring queue health, responsiveness, and service stability Monitor ticket backlogs, ageing, and abandonment rates, taking corrective action where required Manage escalations, including coordination with internal teams and third-party partners Lead and participate in daily stand-ups to track performance, risks, and priorities<br><br>Capacity Planning & Workforce Management<br><br> Track service demand versus available capacity by channel and product Identify capacity gaps and support short-term and medium-term workforce planning Monitor agent productivity, utilisation, and adherence Support SLA and KPI discussions with outsourced partners using data-backed insights<br><br>CRM & Process Discipline<br><br> Ensure consistent and accurate use of the CRM, including:Ticket logging and categorisation Status updates and escalation handling Routing and workflow adherence Maintain strong data hygiene to support reliable reporting and analysis Identify process inefficiencies or system gaps based on hands-on operational experience<br><br>People Leadership & Team Enablement<br><br> Provide hands-on coaching and real-time guidance to agents and team leads Reinforce service quality standards, communication best practices, and escalation protocols Act as a first point of support for complex or sensitive customer cases Foster a culture of accountability, continuous improvement, and customer focus<br><br>Requirements<br><br> 8-10 years of work experience Proven experience managing high-volume call centre and digital support operations, ideally within fintech, banking, or financial services Strong data and analytical skills, with the ability to interpret performance metrics and drive actions Hands-on experience with CRM systems (ticketing, routing, reporting) Experience leading RCA and VoC analysis to drive service and process improvements Strong stakeholder management skills, including collaboration with Product, Tech, Risk, and outsourced partners Ability to operate effectively in a fast-paced, regulated environment<br><br>Desirable<br><br> Experience working with outsourced BPO partners Exposure to fintech products such as payments, wallets, lending, or merchant services Understanding of regulatory and compliance considerations in customer service operations<br><br>Success Measures<br><br> Improved SLA, FCR, CSAT, and abandonment performance Reduced backlog and ageing tickets Clear, actionable RCA and VoC insights influencing operational improvements Stable and predictable day-to-day service delivery Improved agent productivity and consistency