Shipping representative Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Scope</p><br><p>The Concierge Assistant Manager is the first-line operations and people manager for an assigned team of Concierge Agents, Specialists and Executives. Reporting to the Operations Manager, the role is accountable for translating daily operational plans into effective shift delivery across voice and digital channels, maintaining coverage and service performance, managing individual and team results, and ensuring a consistent guest experience.</p><br><p>The role takes ownership of escalations beyond Specialist authority, provides timely decisions and support within delegated limits, and works closely with Workforce Management, Quality, Training, Business Process and Technical support teams to resolve operational issues and improve results. The Assistant Manager supports the Operations Manager in implementing department strategy, workforce plans, approved policies and change initiatives.</p><br><p>Job Responsibilities</p><br><ul><li>Lead the day-to-day operation of the assigned team or shift, setting clear priorities, allocating work and ensuring appropriate coverage across supported channels and services.</li><li>Monitor real-time queue conditions, service levels, response times, abandonment, adherence and workload; take timely corrective action and coordinate resource movements with Workforce Management and other operational leaders.</li><li>Conduct effective shift briefings and handovers so that operational updates, guest-impacting issues, performance priorities and outstanding actions are understood and followed through.</li><li>Maintain service continuity during peaks, system outages and operational incidents by implementing approved contingency measures and promptly escalating material risks to the Operations Manager.</li><li>Ensure guest cases, transactions, follow-ups and operational records are complete, accurate and handled within agreed service levels and procedures.</li><li>Ensure consistent delivery of brand and service standards across voice, email, chat, social media and other supported contact channels.</li><li>Guide Specialists in complaint handling and take ownership of complex, sensitive or high-impact cases that exceed Specialist authority, including service-recovery decisions within delegated limits.</li><li>Coordinate with parks, venues, partners and internal support teams to secure timely resolutions and maintain clear, closed-loop communication with the guest.</li><li>Monitor open escalations through to closure, ensuring appropriate documentation, follow-up and management visibility for significant cases.</li><li>Identify recurring guest pain points and service failures and recommend practical corrective actions to the Operations Manager.</li><li>Directly manage Concierge Agents, Specialists and Executives through clear expectations, regular one-to-one meetings, timely coaching, documented feedback and fair performance reviews.</li><li>Review individual and team performance across applicable measures, including quality, guest satisfaction, productivity, adherence, attendance and commercial results, and track agreed improvement actions.</li><li>Address attendance, conduct, capability and underperformance promptly in line with approved procedures, escalating formal action to the Operations Manager and Human Resources when required.</li><li>Recognize strong performance, maintain an inclusive and supportive team environment, and actively manage engagement, wellbeing and day-to-day colleague concerns.</li><li>Coordinate coaching, refresher training, cross-skilling and development actions with Quality and Training teams to close capability gaps and build team resilience.</li><li>Ensure the team follows approved procedures, knowledge content, scripts, delegated authorities and requirements relating to data privacy, payment security and guest information.</li><li>Review interactions and case records as part of routine operational oversight and work with Quality to translate evaluation findings into focused coaching and corrective action.</li><li>Ensure mandatory briefings, training and actions arising from audits, process changes or incidents are completed and understood by the team.</li><li>Identify and promptly report control failures, policy breaches, technology issues and other operational risks, preserving accurate records and supporting investigation and resolution.</li><li>Review daily and weekly performance information, provide clear commentary on results and risks, and maintain action plans for areas requiring improvement.</li><li>Provide the Operations Manager with accurate and timely updates on service delivery, team performance, escalations, attendance, incidents, and colleague feedback.</li><li>Work closely with Workforce Management, Quality, Training, Business Process, Digital and Technical support teams to resolve operational barriers and deliver agreed actions.</li><li>Support the operational readiness and implementation of new services, campaigns, systems and process changes through team briefings, testing, feedback, and post-launch follow-up.</li><li>Use frontline insight and performance trends to identify inefficiencies and recurring issues, implement approved improvements, and measure whether the intended result is achieved.</li><li>Act as duty lead or provide cover for the Operations Manager when formally assigned, operating within documented delegated authority.</li></ul><p>Job Essential&nbsp;</p><br><ul><li>Bachelor's degree in business administration, hospitality, tourism or a related discipline, or equivalent relevant professional experience.</li><li>2 – 4 years' experience in contact centre, customer service, hospitality or guest operations, including at least one year in a formal team-leader or supervisory role with responsibility for people and performance.</li><li>Demonstrated experience managing service delivery, performance and escalations in an omni-channel e Practical understanding of contact centre operations and performance measures, including service level, response time, abandonment, adherence, productivity, quality and guest satisfaction.</li><li>Strong people-leadership capability, including coaching, feedback, attendance and performance management, recognition and team engagement.</li><li>Sound judgement and confidence when handling complex complaints, sensitive guest situations and operational incidents.</li><li>Ability to interpret real-time and historical data, identify underlying causes and convert insight into clear operational actions.</li><li>Working knowledge of contact centre, CRM and workforce-management systems, with proficiency in Microsoft Office applications.</li><li>Clear written and spoken English, strong listening skills and the ability to communicate effectively with colleagues, guests and stakeholders at different levels.</li><li>Ability to prioritize and make calm, timely decisions in a fast-paced operation, including during peak demand or service disruption.</li><li>Flexibility to work rotating shifts, weekends and public holidays in line with operational requirements&nbsp;environment.</li></ul><br>Miral Destinations </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Scope</p><br><p>The Concierge Assistant Manager is the first-line operations and people manager for an assigned team of Concierge Agents, Specialists and Executives. Reporting to the Operations Manager, the role is accountable for translating daily operational plans into effective shift delivery across voice and digital channels, maintaining coverage and service performance, managing individual and team results, and ensuring a consistent guest experience.</p><br><p>The role takes ownership of escalations beyond Specialist authority, provides timely decisions and support within delegated limits, and works closely with Workforce Management, Quality, Training, Business Process and Technical support teams to resolve operational issues and improve results. The Assistant Manager supports the Operations Manager in implementing department strategy, workforce plans, approved policies and change initiatives.</p><br><p>Job Responsibilities</p><br><ul><li>Lead the day-to-day operation of the assigned team or shift, setting clear priorities, allocating work and ensuring appropriate coverage across supported channels and services.</li><li>Monitor real-time queue conditions, service levels, response times, abandonment, adherence and workload; take timely corrective action and coordinate resource movements with Workforce Management and other operational leaders.</li><li>Conduct effective shift briefings and handovers so that operational updates, guest-impacting issues, performance priorities and outstanding actions are understood and followed through.</li><li>Maintain service continuity during peaks, system outages and operational incidents by implementing approved contingency measures and promptly escalating material risks to the Operations Manager.</li><li>Ensure guest cases, transactions, follow-ups and operational records are complete, accurate and handled within agreed service levels and procedures.</li><li>Ensure consistent delivery of brand and service standards across voice, email, chat, social media and other supported contact channels.</li><li>Guide Specialists in complaint handling and take ownership of complex, sensitive or high-impact cases that exceed Specialist authority, including service-recovery decisions within delegated limits.</li><li>Coordinate with parks, venues, partners and internal support teams to secure timely resolutions and maintain clear, closed-loop communication with the guest.</li><li>Monitor open escalations through to closure, ensuring appropriate documentation, follow-up and management visibility for significant cases.</li><li>Identify recurring guest pain points and service failures and recommend practical corrective actions to the Operations Manager.</li><li>Directly manage Concierge Agents, Specialists and Executives through clear expectations, regular one-to-one meetings, timely coaching, documented feedback and fair performance reviews.</li><li>Review individual and team performance across applicable measures, including quality, guest satisfaction, productivity, adherence, attendance and commercial results, and track agreed improvement actions.</li><li>Address attendance, conduct, capability and underperformance promptly in line with approved procedures, escalating formal action to the Operations Manager and Human Resources when required.</li><li>Recognize strong performance, maintain an inclusive and supportive team environment, and actively manage engagement, wellbeing and day-to-day colleague concerns.</li><li>Coordinate coaching, refresher training, cross-skilling and development actions with Quality and Training teams to close capability gaps and build team resilience.</li><li>Ensure the team follows approved procedures, knowledge content, scripts, delegated authorities and requirements relating to data privacy, payment security and guest information.</li><li>Review interactions and case records as part of routine operational oversight and work with Quality to translate evaluation findings into focused coaching and corrective action.</li><li>Ensure mandatory briefings, training and actions arising from audits, process changes or incidents are completed and understood by the team.</li><li>Identify and promptly report control failures, policy breaches, technology issues and other operational risks, preserving accurate records and supporting investigation and resolution.</li><li>Review daily and weekly performance information, provide clear commentary on results and risks, and maintain action plans for areas requiring improvement.</li><li>Provide the Operations Manager with accurate and timely updates on service delivery, team performance, escalations, attendance, incidents, and colleague feedback.</li><li>Work closely with Workforce Management, Quality, Training, Business Process, Digital and Technical support teams to resolve operational barriers and deliver agreed actions.</li><li>Support the operational readiness and implementation of new services, campaigns, systems and process changes through team briefings, testing, feedback, and post-launch follow-up.</li><li>Use frontline insight and performance trends to identify inefficiencies and recurring issues, implement approved improvements, and measure whether the intended result is achieved.</li><li>Act as duty lead or provide cover for the Operations Manager when formally assigned, operating within documented delegated authority.</li></ul><p>Job Essential&nbsp;</p><br><ul><li>Bachelor's degree in business administration, hospitality, tourism or a related discipline, or equivalent relevant professional experience.</li><li>2 – 4 years' experience in contact centre, customer service, hospitality or guest operations, including at least one year in a formal team-leader or supervisory role with responsibility for people and performance.</li><li>Demonstrated experience managing service delivery, performance and escalations in an omni-channel e Practical understanding of contact centre operations and performance measures, including service level, response time, abandonment, adherence, productivity, quality and guest satisfaction.</li><li>Strong people-leadership capability, including coaching, feedback, attendance and performance management, recognition and team engagement.</li><li>Sound judgement and confidence when handling complex complaints, sensitive guest situations and operational incidents.</li><li>Ability to interpret real-time and historical data, identify underlying causes and convert insight into clear operational actions.</li><li>Working knowledge of contact centre, CRM and workforce-management systems, with proficiency in Microsoft Office applications.</li><li>Clear written and spoken English, strong listening skills and the ability to communicate effectively with colleagues, guests and stakeholders at different levels.</li><li>Ability to prioritize and make calm, timely decisions in a fast-paced operation, including during peak demand or service disruption.</li><li>Flexibility to work rotating shifts, weekends and public holidays in line with operational requirements&nbsp;environment.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Reception &amp; Front Desk Management</p><p><br></p><ul><li>Greet customers professionally upon arrival at the service center.</li><li>Direct customers to the appropriate Service Advisor or department.</li><li>Handle incoming telephone calls, WhatsApp inquiries, and email communication.</li><li>Maintain a welcoming and organized reception area at all times.</li></ul><p><br></p><p>Appointment Management</p><p><br></p><ul><li>Manage service appointments in the system for both walk-in and scheduled visits.</li><li>Confirm daily bookings with customers and update them on any appointment changes or waiting times.</li><li>Coordinate with Service Advisors to prevent overbooking or delays.</li><li>Ensure accurate appointment segregation and upload details in the designated system.</li></ul><p><br></p><p>Customer Communication</p><p><br></p><ul><li>Provide customers with service information, estimated waiting times, and necessary paperwork.</li><li>Assist with vehicle status updates when Service Advisors are unavailable.</li><li>Notify customers when their vehicles are ready for delivery through phone inquiries.</li></ul><p><br></p><p>Administrative &amp; Documentation Support</p><p><br></p><ul><li>Prepare and manage service-related documents and appointment sheets.</li><li>Assist with invoice printing and provide customer copies as required.</li><li>Maintain logs for customer visits, calls, and vehicle flow.</li></ul><p><br></p><p>Coordination with Service Advisors &amp; Workshop Team</p><p><br></p><ul><li>Support Service Advisors with customer queue management and communication of customer concerns.</li><li>Ensure smooth workflow between reception, workshop, and parts department.</li><li>Monitor vehicle delivery processes accurately.</li></ul><p><br></p><p>Customer Satisfaction &amp; Service Quality</p><p><br></p><ul><li>Ensure high levels of customer service and professionalism.</li><li>Address basic customer concerns and escalate issues when necessary.</li><li>Engage in CSV &amp; NPS feedback as part of quality measures.</li></ul><p><br></p><p>Compliance &amp; Process Adherence</p><p><br></p><ul><li>Follow brand and dealership policies for customer handling and documentation.</li><li>Maintain confidentiality and accuracy of customer data.</li><li>Adhere to attendance and punctuality requirements.</li></ul><p><br></p><p>Additional Support Duties</p><p><br></p><ul><li>Assist in organizing the reception area for audits or special campaigns.</li><li>Support Service Advisors during busy hours to reduce customer wait time.</li><li>Help with promotional materials, service reminders, and customer notifications.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent customer service and interpersonal skills.</li><li>Proficiency in using customer relationship management (CRM) software.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High school diploma or equivalent; additional certification in customer service is a plus.</li><li>1-2 years of experience in a customer-facing role, preferably in the automotive industry.</li><li>Proficient with appointment management systems and customer management software.</li><li>Strong verbal and written communication skills with a focus on customer service.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>There is an exciting new role within the Building's Sustainability Team, which has been developed to meet the growing demands of the technical and strategic sustainability consultancy services at the built environment. Sustainability is a cross disciplinary field that cuts across key sectors.</p><br><p>The Associate Sustainability Consultant will provide technical leadership and strategic oversight across a portfolio of complex sustainability and green building certification projects. The role combines advanced technical expertise, project and team leadership, and client-facing responsibility, with accountability for quality, programme, and certification outcomes. The Associate will support business growth, mentor senior consultants, and act as a trusted advisor to clients and design teams.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Lead the delivery of multiple sustainability and certification projects concurrently, with overall accountability for technical quality, programme, and outcomes.</p><br></li><li><p>Define and oversee sustainability and certification strategies for large or complex developments, including LEED, Mostadam, Estidama, and other rating systems.</p><br></li><li><p>Act as primary technical and client-facing lead on assigned projects, managing senior stakeholder relationships and expectations.</p><br></li><li><p>Provide technical direction and quality assurance for analyses including energy modelling, daylighting, carbon assessments, and building performance studies.</p><br></li><li><p>Review and sign off sustainability reports, scorecards, and submission documentation prior to client issue and third-party submission.</p><br></li><li><p>Oversee responses to assessor, authority, and certification body comments, ensuring timely and technically robust closure.</p><br></li><li><p>Coordinate with architects, engineers, contractors, and specialist consultants to embed sustainability requirements across design and delivery.</p><br></li><li><p>Mentor and technically develop Senior Consultants and Consultants, providing guidance on delivery, documentation, and client engagement.</p><br></li><li><p>Support internal governance, QA processes, and continuous improvement of sustainability tools, templates, and methodologies.</p><br></li><li><p>Contribute to business development activities, including proposals, fee estimates, and technical inputs for bids and presentations.</p><br></li></ul><p><strong>Technical and Professional Skills</strong></p><br><ul><li><p>Advanced technical expertise in sustainable development and green building certification within the built environment.</p><br></li><li><p>Strong leadership, judgement, and decision-making capability across complex, multi-stakeholder projects.</p><br></li><li><p>Excellent written and verbal communication skills, with the ability to advise senior and non-technical clients on complex sustainability matters.</p><br></li><li><p>Proven ability to manage risk, programme, and competing priorities across a project portfolio.</p><br></li><li><p>Commercial awareness, including understanding of scope control, fee management, and project profitability.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications and Experience</strong></p><br><ul><li><p>Typically 10 to 14 years of professional experience in sustainability consulting and green building certification delivery.</p><br></li><li><p>Bachelor’s or Master’s degree in Architecture, Environmental Engineering, Building Sciences, or a related discipline.</p><br></li><li><p>Accredited professional status in one or more sustainability rating systems, such as LEED, Estidama, Mostadam, WELL, or Fitwel.</p><br></li><li><p>Demonstrated experience leading large or complex projects through successful certification.</p><br></li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><u>GenAI &amp; Agentic AI Development :</u></b><br><br></span><ul><li><span>Design, develop, and deploy production-grade GenAI solutions using advanced LLMs such as OpenAI models.<br></span></li><li><span>Implement Retrieval-Augmented Generation (RAG) pipelines using structured and unstructured enterprise data.<br></span></li><li><span>Design hybrid search architectures combining Vector DBs and Graph DBs such as Azure AI Search, Neo4j, and Databricks Vector Search.<br></span></li><li><span>Develop reusable AI components and frameworks that can be leveraged across multiple enterprise AI use cases. <br></span></li><li><span><u>Build Agentic AI workflows using frameworks such as LangChain, LangGraph, and Haystack, including:</u></span><br></li></ul><ol><li>Multi-agent orchestration including planner, retriever, evaluator, and executor agents.<br></li><li>Tool calling, function execution, and system-to-system automation.<br></li><li>Short-term, long-term, and session-based memory management.<br></li></ol><b><u>Data Validation &amp; Quality</u></b><br><br><ul><li><span>Perform end-to-end data validation before data is consumed by AI, ML, analytics, and decision-intelligence applications. <br></span></li><li><span>Validate data completeness, accuracy, consistency, freshness, aggregations, calculations, and business-rule alignment across source systems and downstream applications.<br></span></li><li><span>Work with business and data teams to validate KPIs, calculations, business rules, AI-generated insights, and recommendations before production release.<br></span></li><li><span>Develop automated data-quality checks, validation frameworks, anomaly detection, and reconciliation processes.<br></span></li><li><span>Identify data-quality issues and coordinate with Data Engineering and relevant teams for resolution.<br></span></li><li><span>Ensure AI-generated insights and recommendations are based on validated and trusted enterprise data.</span></li></ul><b><u>Full-Stack AI &amp; React Application Development</u></b><br><br><ul><li><span>Take hands-on ownership of end-to-end AI application development, from AI/ML services and APIs through user-facing applications. <br></span></li><li><span>Design and develop modern, responsive react-based web applications for AI, analytics, and decision-intelligence use cases.<br></span></li><li><span>Build interactive interfaces for AI insights, recommendations, conversational experiences, dashboards, visualizations, and actionable workflows.<br></span></li><li><span>Integrate React applications with AI/ML services, enterprise APIs, data platforms, authentication services, and backend systems.<br></span></li><li><span>Develop scalable backend services and APIs using Python and relevant API frameworks.<br></span></li><li><span>Ensure frontend and backend applications meet enterprise requirements for performance, security, scalability, usability, and maintainability.</span><br></li></ul><span><b><u>Individual Contribution &amp; Offshore Team Coordination</u></b></span><br><br><ul><li><span>Spend approximately 90% of the role as a hands-on Individual Contributor, directly involved in architecture, coding, development, debugging, testing, optimization, deployment, and production support. <br></span></li><li><span>Allocate approximately 10% of the role to coordinating and reviewing technical tasks delivered by the offshore team.<br></span></li><li><span>Review offshore team deliverables to ensure alignment with requirements, solution design, coding standards, and expected quality.<br></span></li><li><span>Perform code reviews, technical reviews, and functional validation of assigned offshore deliverables.<br></span></li><li><span>Provide clarification on technical requirements and tasks where required to support offshore delivery.<br></span></li><li><span>Track assigned technical tasks and highlight dependencies, quality issues, or delivery risks.<br></span></li><li><span>Work collaboratively with offshore AI Engineers, Data Engineers, Data Scientists, and Frontend Developers on integrated solution delivery.<br></span></li><li><span>Remain directly accountable for assigned hands-on development activities while supporting the quality and integration of offshore deliverables.<br></span></li></ul><span><b><u>Enterprise Integration &amp; Cloud Engineering</u></b><br></span><br><ul><li><span>Develop and integrate AI-powered applications, chatbots, and agents within the Azure ecosystem. <br></span></li><li><span>Integrate AI solutions with enterprise systems using APIs, event-driven architectures, and message brokers.<br></span></li><li><span>Build secure and scalable services leveraging Azure App Services, Azure Functions, AKS, Azure Cache for Redis, and related services.<br></span></li><li><span>Integrate applications with enterprise identity and access-management frameworks including authentication, authorization, RBAC, and data-level security.<br></span></li><li><span>Work closely with Cloud, Digital, Data Engineering, Architecture, Security, and Business teams for end-to-end solution delivery.<br></span></li></ul><span><b><u>Production Readiness, MLOps &amp; LLMOps</u></b></span><br><br><ul><li><span>Implement guardrails for hallucination control, data privacy, security, responsible AI, and output validation. <br></span></li><li><span>Ensure enterprise-grade governance including access control, auditability, monitoring, and compliance.<br></span></li><li><span>Monitor production performance across availability, latency, accuracy, reliability, and scalability.<br></span></li><li><span><u>Apply MLOps / LLMOps best practices across the lifecycle, including:</u> <br></span></li></ul><ol><li><span>Model and version management. <br></span></li><li><span>Prompt versioning and rollback.<br></span></li><li><span>CI/CD pipelines for AI applications.<br></span></li><li><span>Automated prompt, retrieval, API, and regression testing.<br></span></li><li><span>Monitoring, logging, tracing, and observability.</span><br></li></ol><b><u>Performance Optimization &amp; Continuous Improvement</u></b><br><br><ul><li><span>Analyze AI application and agent performance using metrics such as accuracy, response quality, latency, adoption, and task completion. <br></span></li><li><span>Optimize prompts, retrieval strategies, agent flows, APIs, database queries, and application performance based on actual usage.<br></span></li><li><span>Identify and resolve performance bottlenecks across data, AI, backend, database, and frontend layers.<br></span></li><li><span>Drive continuous improvement through experimentation, evaluation, monitoring, and user feedback.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Strong hands-on understanding of LLMs, transformers, embedding, prompt engineering, context engineering, RAG, and evaluation techniques. <br></span></li><li><span>Experience building end-to-end GenAI and Agentic AI products from development through production deployment.<br></span></li><li><span>Hands-on experience with LangChain, LangGraph, Haystack, n8n, and Microsoft Copilot ecosystem or similar frameworks.<br></span></li><li><span>Practical experience designing multi-agent architectures and orchestrating reasoning, retrieval, tools, and actions.<br></span></li><li><span>Strong experience with Vector and Graph Databases, including Azure AI Search, Neo4j, and Databricks Vector Search.<br></span></li><li><span>Proven experience implementing RAG pipelines using structured and unstructured enterprise data.<br></span></li><li><span>Strong experience with data validation, data-quality checks, reconciliation, KPI validation, and business-rule validation.<br></span></li><li><span>Strong proficiency in Python, SQL, and Spark &amp; Hands-on experience developing React / JavaScript / TypeScript applications.<br></span></li><li><span>Experience developing APIs and backend services using FastAPI, Flask, or equivalent frameworks<br></span></li><li><span>Hands-on experience with PyTorch and/or TensorFlow.<br></span></li><li><span>Experience working with large-scale AI/ML systems in production environments.<br></span></li><li><span>Experience reviewing code and technical deliverables from distributed/offshore development teams.<br></span></li><li><span>Strong problem-solving skills across AI, data, backend, frontend, and enterprise system integration.<br></span></li></ul><b><u>Azure &amp; Data Platform Experience</u></b> <br><br><u>Hands-on experience with relevant Azure and enterprise data technologies, including:</u><br><br><ul><li><span>Azure OpenAI<br></span></li><li><span>Azure Data Factory (ADF)<br></span></li><li><span>Azure Databricks<br></span></li><li><span>Azure AI Search<br></span></li><li><span>Databricks Genie<br></span></li><li><span>Azure AI Document Intelligence<br></span></li><li><span>Azure App Services<br></span></li><li><span>Azure Functions<br></span></li><li><span>Azure Kubernetes Service (AKS)<br></span></li><li><span>Azure Cache for Redis<br></span></li><li><span>Azure Bot Service / Bot Framework<br></span></li><li><span>API Management<br></span></li><li><span>Microsoft Entra ID / Azure AD<br></span></li><li><span>CI/CD and DevOps tooling<br></span></li></ul><br> </div>

Job Purpose<br><br>Lead and oversee asset management operations, including strategic planning, financial management, contract management, and asset performance optimization. Ensure delivery of high-quality facilities management services aligned with client expectations, leveraging data, technology, and industry best practices.<br><br>Key Responsibilities<br><br>Leadership & Strategy<br><br>Lead asset management, contracts, and finance teams to deliver optimal asset performance and value. Develop and execute asset management strategies, budgets, and performance plans across multiple locations. Drive continuous improvement initiatives and innovation within asset management practices. Ensure compliance with company policies, client requirements, and HSE standards. Collaborate with senior leadership and clients to enhance asset management and contracting models.<br><br>Asset Management<br><br>Develop and implement asset management strategies aligned with ISO 55000 standards. Establish and maintain asset registers and lifecycle management plans (20–30 year horizon). Drive performance optimization and cost efficiency of physical assets. Promote best practices and knowledge sharing across facilities management teams.<br><br>Operational Planning (Opex & Capex)<br><br>Lead development of 3–5 year operational and capital expenditure plans. Oversee annual FM planning and service delivery performance. Review maintenance strategies and ensure alignment with operational and contractual requirements. Implement FM quality standards, policies, and procedures.<br><br>Financial Management & Contracts<br><br>Manage budgeting, forecasting, and financial reporting processes. Analyze financial performance to support strategic decision-making. Oversee contract management strategies for third-party service providers. Ensure cost control and value optimization across FM operations.<br><br>Technology, Data & Systems<br><br>Lead implementation and optimization of FM technologies (e.g., CMMS, BMS, SCADA). Manage asset data systems including BIM and CAD. Ensure accuracy and governance of asset databases and documentation. Drive data-driven insights and reporting to enhance asset performance.<br><br>Stakeholder Management<br><br>Act as the primary point of contact for asset management-related matters with clients. Collaborate with internal teams, contractors, vendors, and government authorities. Ensure alignment between operational teams and client expectations.<br><br>Qualifications & Experience<br><br>Education<br><br>Bachelor’s degree in Asset Management, Facilities Management, Property Management, Business Administration, Engineering, or related field.<br><br>Experience<br><br>Minimum 10+ years of experience in asset/facilities management. Proven leadership experience in senior management roles. Demonstrated success in asset strategy development, financial management, and operational delivery.<br><br>Technical Knowledge<br><br>Asset and facilities management principles ISO standards (ISO 55000, ISO 9001, ISO 14001, ISO 45001) FM systems (CMMS/CAFM, BMS, SCADA) Contract and vendor management Financial planning and performance management<br><br>Key Performance Areas<br><br>Delivery of asset management strategies and financial targets Implementation of FM compliance and assurance programs Accurate forecasting, reporting, and performance tracking Optimization of asset lifecycle costs and service delivery<br><br>Key Challenges<br><br>Managing diverse asset portfolios with varying data quality Ensuring compliance with ISO standards and UAE market expectations Coordinating across multiple stakeholders and service providers Driving value and performance in a complex FM environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Materials professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at Towers Rotana Dubai.<br><br>As a Buyer you are responsible for procuring according to set procedures all daily system allocated and authorized purchase requests whether storeroom or direct items to the best interest of the property, whereby your role will include key responsibilities such as:<br><br>• Check the system daily and complete all administrative procedures concerning allocated received requests and orders <br>• Check queries and request clarifications or any concerns regarding received purchase requests data, description, units, quantities and specifications<br>• Request and negotiate best price quotations, ensuring best quality for all received orders and forward same for approval, while ensuring the best delivery schedule<br>• Handle timely the daily market list, allocating orders, checking new items included for price and availability, ensuring approvals for onward vendor order confirmation<br>• Check and ensure that all approved and authorized purchase orders are timely forwarded (faxed or delivered) to the concerned vendors<br>• Verify and follow up on all pending orders (approved and under approval) through system reports and / or by reporting any concerns<br>• Investigate and clarify price, quantity and quality discrepancies with the approved order being reported upon delivery by the vendors<br>• Review and update all personally entered (locked) price quotations, quote validity and supplier’s data in the system</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job purpose: As first contact person to the school, the receptionist will deal with all enquiries knowledgeably, efficiently and courteously</span></p> <p><span>Job Scope: Welcomes all guests to the school and answers to all phone enquiries.</span></p> <p><span>Key Accountabilities:</span></p> <p ><span>Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.</span></p> <p ><span>Provide information about the schools (curriculum, admission procedure, tours, administration structure, etc.).</span></p> <p ><span>Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel.<span>&nbsp; </span></span></p> <p ><span>Provide information in regards to school programs, events, functions, activities, examinations and timings.</span></p> <p ><span>Relate courteously with visitors and welcomes them to the school.<span>&nbsp; </span>Maintain reception area presentable and clean at all times.</span></p> <p ><span>Gather and communicate updated information on School events, activities and meetings through daily bulletin.</span></p> <p ><span>Maintain a Visitor Register of all visitors to the school and books school tours </span></p> <p ><span>Coordinate the school’s mail delivery system and liaise with courier services.</span></p> <p ><span>Assist with Secretarial tasks assigned as and when reasonably required by Supervisor.</span></p> <p ><span>Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.</span></p> <p ><span>Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.</span></p> <p ><span>Attend staff meetings and serve on committees as required.</span></p> <p><span>Perform other duties as requested by direct &amp; dotted reporting line managers / supervisors</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Gender"> <b>Gender</b> </div> <div class="col is-9 p5" data-automation-id="data_Gender"> Female </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> 787 </div> </div>

<p><strong>Graphic Design</strong></p><ul><li><p>Design Instagram posts, carousels, stories and promotional creatives</p></li><li><p>Create posters, advertisements, campaign creatives and marketing materials</p></li><li><p>Develop creative concepts based on client requirements</p></li><li><p>Maintain brand consistency across different projects</p></li></ul><p><strong>Photography & Videography</strong></p><ul><li><p>Attend client locations for photo/video shoots</p></li><li><p>Shoot products, people, events, sports and business environments</p></li><li><p>Plan shots, angles, lighting and compositions</p></li><li><p>Handle cameras, lenses, lighting and basic audio equipment</p></li></ul><p><strong>Video Editing</strong></p><ul><li><p>Edit Instagram Reels, TikTok videos, promotional videos and short-form content</p></li><li><p>Create engaging hooks, transitions, captions, motion graphics and sound design</p></li><li><p>Adapt videos into different formats and aspect ratios</p></li><li><p>Keep up with current social-media video trends</p></li></ul><p><strong>Content Creation</strong></p><ul><li><p>Develop creative concepts for campaigns</p></li><li><p>Turn marketing ideas into visually engaging content</p></li><li><p>Assist with content calendars and campaign planning</p></li><li><p>Collaborate with the marketing team to produce content that supports client goals</p></li></ul><p><strong>Client Work</strong></p><ul><li><p>Understand client requirements and brand guidelines</p></li><li><p>Participate in client shoots and meetings when required</p></li><li><p>Handle multiple projects and deadlines</p></li><li><p>Make revisions based on client feedback</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for a creative and versatile Multimedia Content Creator to join Luminoleap and take ownership of visual content creation for our clients. The ideal candidate should be comfortable with graphic design, photography, videography, video editing and social media content creation. You will be involved from concept to final delivery — developing creative ideas, designing social media content, shooting photos/videos at client locations, editing reels and producing high-quality content for Instagram and other digital platforms.</p>

<br><p>We are looking for a highly organized and technically strong <strong>Project Control & Planning Engineer</strong> to manage project planning, scheduling, progress monitoring, project controls, and reporting for construction and engineering projects. The role will be responsible for developing and maintaining detailed project schedules, establishing baselines, tracking actual progress against planned progress, identifying delays and critical activities, and supporting project teams with effective planning and control strategies.</p><p>The ideal candidate should have strong hands-on experience with <strong>Primavera P6 (P6), project planning, baseline schedules, WBS, resource loading, progress measurement, schedule updating, critical path analysis, S-Curves, earned value management, look-ahead planning, delay analysis, and project reporting.</strong><br></p><p>Key Responsibilities</p><ul><li><p>Develop, maintain, monitor, and update detailed <strong>project schedules</strong> using <strong>Primavera P6</strong>.</p></li><li><p>Prepare the <strong>Baseline Programme / Baseline Schedule</strong> in line with contractual requirements, project milestones, scope, and execution strategy.</p></li><li><p>Develop project <strong>Work Breakdown Structure (WBS)</strong>, activity coding, calendars, relationships, constraints, milestones, and activity sequences.</p></li><li><p>Prepare <strong>Level 1, Level 2, Level 3 and detailed execution schedules</strong> as required.</p></li><li><p>Establish project timelines covering <strong>engineering, procurement, fabrication, material delivery, construction, installation, erection, testing, commissioning, and handover</strong>.</p></li><li><p>Prepare and maintain <strong>Master Programme, Detailed Programme, Recovery Programme, Catch-Up Programme, Revised Programme, Target Programme, and Look-Ahead Schedules</strong>.</p></li><li><p>Monitor planned versus actual progress and identify <strong>schedule deviations, delays, slippages, and critical activities</strong>.</p></li><li><p>Perform <strong>Critical Path Method (CPM)</strong> analysis and monitor critical path, near-critical activities, float, constraints, and key project milestones.</p></li><li><p>Update <strong>Primavera P6 schedules</strong> based on actual site progress, engineering status, procurement status, fabrication progress, material delivery, and installation activities.</p></li><li><p>Collect progress information from <strong>Project Engineers, Site Engineers, Construction Teams, Fabrication Teams, Procurement, Engineering, and Subcontractors</strong>.</p></li><li><p>Establish and maintain <strong>progress measurement systems</strong> and project performance indicators.</p></li><li><p>Prepare <strong>Daily, Weekly and Monthly Progress Reports</strong> and management dashboards.</p></li><li><p>Develop and monitor <strong>S-Curves, Progress Curves, Manpower Histograms, Productivity Reports, Planned vs Actual Reports, and KPI Dashboards</strong>.</p></li><li><p>Track <strong>Physical Progress, Engineering Progress, Procurement Progress, Fabrication Progress, Delivery Progress, Installation Progress, and Overall Project Progress</strong>.</p></li><li><p>Prepare <strong>Weekly Look-Ahead Plans</strong> and coordinate with project teams to identify upcoming activities, priorities, constraints, and required resources.</p></li><li><p>Monitor <strong>manpower, equipment, materials, productivity, and resource requirements</strong> against the approved project plan.</p></li><li><p>Perform <strong>resource loading, resource leveling, manpower planning, and resource forecasting</strong>.</p></li><li><p>Identify schedule risks and potential delays and provide <strong>mitigation, recovery, and acceleration plans</strong>.</p></li><li><p>Prepare <strong>Delay Analysis, Time Impact Analysis (TIA), Extension of Time (EOT) support, Delay Events, and Schedule Impact Assessments</strong> when required.</p></li><li><p>Maintain accurate records of <strong>baseline changes, schedule revisions, approved variations, delays, disruptions, and project milestones</strong>.</p></li><li><p>Assist the Project Manager and Project Controls Manager in developing <strong>recovery strategies and corrective action plans</strong>.</p></li><li><p>Coordinate with commercial and contracts teams regarding <strong>variations, claims, delays, disruption, EOT, and contractual milestones</strong>.</p></li><li><p>Review subcontractor and supplier schedules and monitor their progress against approved programmes.</p></li><li><p>Analyze subcontractor performance and identify <strong>schedule slippage and productivity issues</strong>.</p></li><li><p>Prepare <strong>Earned Value Management (EVM)</strong> reports including <strong>PV, EV, AC, SPI, CPI, ETC, and EAC</strong>, where applicable.</p></li><li><p>Monitor <strong>Planned Value (PV), Earned Value (EV), Actual Cost (AC), Schedule Performance Index (SPI), and Cost Performance Index (CPI)</strong>.</p></li><li><p>Assist in forecasting <strong>project completion dates, manpower requirements, resource requirements, and schedule risks</strong>.</p></li><li><p>Ensure project schedules are aligned with <strong>contractual milestones, client requirements, IFC drawings, procurement schedules, fabrication schedules, and site execution plans</strong>.</p></li><li><p>Participate in project progress meetings and present <strong>schedule status, progress updates, critical activities, delays, risks, and recovery actions</strong>.</p></li><li><p>Maintain project control documentation and ensure timely submission of planning deliverables to management, consultants, and clients.</p></li><li><p>Support the preparation of <strong>Project Execution Plans (PEP), Planning Procedures, Progress Measurement Procedures, and Project Control Procedures</strong>.</p></li><li><p>Coordinate with engineering teams to monitor <strong>drawing submissions, approvals, RFIs, technical submittals, and engineering deliverables</strong>.</p></li><li><p>Track procurement activities including <strong>material requisitions, purchase orders, material approvals, manufacturing, inspection, delivery, and site availability</strong>.</p></li><li><p>Monitor construction activities such as <strong>fabrication, steel erection, installation, cladding, façade, aluminium works, PEB, structural steel, metal works, fit-out, and associated site activities</strong>.</p></li><li><p>Maintain effective communication with project stakeholders to ensure timely identification and resolution of schedule constraints.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Technical Skills & Keywords</p><p><strong>Primavera P6 | P6 Professional | Project Planning | Project Controls | Project Scheduling | Baseline Programme | Baseline Schedule | WBS | CPM | Critical Path | Schedule Updating | Progress Monitoring | Progress Measurement | S-Curve | Look-Ahead Planning | Recovery Programme | Catch-Up Programme | Resource Loading | Resource Leveling | Manpower Histogram | Productivity Monitoring | Earned Value Management | EVM | PV | EV | AC | SPI | CPI | Delay Analysis | Time Impact Analysis | TIA | EOT | Extension of Time | Schedule Risk | Schedule Forecasting | KPI Reporting | Dashboard | Planned vs Actual | Variance Analysis | Project Reporting | Construction Planning | Procurement Planning | Fabrication Planning | Construction Schedule | Master Schedule | Detailed Schedule | Milestone Tracking | Contractor Planning | Subcontractor Monitoring.</strong><br></p><p><strong>Industry Experience</strong></p><p>Experience in one or more of the following industries will be highly preferred:</p><ul><li><p>Structural Steel</p></li><li><p>Steel Fabrication</p></li><li><p>Steel Erection</p></li><li><p>PEB / Pre-Engineered Buildings</p></li><li><p>Metal Fabrication</p></li><li><p>Aluminium Works</p></li><li><p>Façade & Cladding</p></li><li><p>Architectural Metal Works</p></li><li><p>Construction</p></li><li><p>Fit-Out</p></li><li><p>Oil & Gas</p></li><li><p>Industrial Projects</p></li><li><p>EPC Projects</p></li><li><p>Infrastructure / Building Projects<br></p></li></ul><p><strong>Education & Experience</strong></p><ul><li><p>Bachelor’s Degree in <strong>Civil Engineering, Construction Engineering, Project Management, or a related engineering discipline</strong>.</p></li><li><p><strong>3–7 years of experience</strong> in Project Planning, Project Controls, Construction Planning, or Project Scheduling.</p></li><li><p>Strong hands-on experience with <strong>Primavera P6</strong> is mandatory.</p></li><li><p>Experience in preparing and managing <strong>baseline programmes and detailed project schedules</strong>.</p></li><li><p>Strong understanding of <strong>construction sequencing, project execution, progress measurement, and schedule control</strong>.</p></li><li><p>Experience working with <strong>main contractors, subcontractors, consultants, and clients</strong> is preferred.</p></li><li><p>Strong knowledge of <strong>Excel, MS Project, Primavera P6, project reporting, and planning documentation</strong>.</p></li><li><p>Ability to interpret <strong>IFC drawings, BOQs, project specifications, construction methodologies, and project schedules</strong>.</p></li></ul>

We are looking for an experienced Senior Product Engineer with strong expertise in e Mudhra Digital Signature Platform and enterprise application development. The ideal candidate should possess hands-on experience in e Mudhra administration, configuration, Microsoft technologies, . NET development, REST APIs, and enterprise system integration.<br><br>Exposure to modern Full Stack technologies such as Node.js and React.js will be an added advantage. The role requires strong technical ownership, application administration capabilities, and experience supporting business-critical enterprise platforms within Banking, Financial Services, or Fin Tech environments.<br><br>Requirements<br><br>Key Responsibilities<br><br>Design, develop, configure, and maintain enterprise applications supporting business and enterprise systems Administer and manage e Mudhra Digital Signature Platform, including application configuration and operational support Develop and maintain applications using Microsoft technologies, . NET frameworks, and REST APIsDesign and develop secure APIs and integrations between enterprise systems Perform application configuration, deployment, troubleshooting, and production support activities Manage IIS, web hosting environments, application pools, service accounts, and permissions Support system upgrades, patching, performance optimization, and release activities Collaborate with business, infrastructure, security, and development teams to deliver enterprise solutions Follow coding standards, security guidelines, unit testing practices, and technical documentation standards Participate in architecture discussions and contribute to technical design decisions Evaluate and benchmark technologies, tools, and frameworks against industry best practices Participate in Agile delivery ceremonies including sprint planning, stand-ups, backlog refinement, and retrospectives<br><br>Required Technical Skills<br><br>e Mudhra / Digital Signature Platform<br><br>Minimum 5 years of hands-on experience with e Mudhra Digital Signature Platform Strong experience in:e Mudhra Application Administration Configuration and Deployment Certificate Management User and Access Configuration Production Support Microsoft Technologies<br><br>Strong experience with:. NET Framework / . NET Core ASP. NETREST API Development Enterprise Application Development Database Skills<br><br>SQL Server MySQLDatabase design and optimization<br><br>Infrastructure / Administration<br><br>IIS Administration Web Hosting Application Pools Service Accounts User Permissions Server Configuration<br><br>Full Stack Technologies (Good to Have)<br><br>Java Script Type Script React.js Node.js<br><br>Functional Skills<br><br>Experience working in Banking, Financial Services, or Fin Tech environments Strong understanding of enterprise application architecture Experience following:Secure Coding Practices Unit Testing Standards Documentation Standards Development Best Practices Experience working in Agile environments Ability to ensure quality of application design, architecture, and technical delivery Strong capability to evaluate and benchmark technologies against industry standards<br><br>Soft Skills<br><br>Strong communication and stakeholder management skills Ability to influence cross-functional teams on technical decisions Self-driven with strong ownership and accountability Ability to work independently and collaboratively across teams Excellent analytical and problem-solving skills Strong presentation and interpersonal skills with exposure to senior management interactions Ability to manage multiple priorities within fast-paced enterprise environments<br><br>Preferred Domain Experience<br><br>Banking Financial Services Fin Tech Enterprise Platforms Digital Signature Platforms

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p><b>​<br>Discover the Opportunity</b></p><br><p>We are hiring an Engineering Manager to join a pioneering start up in their Abu Dhabi office. Our client builds scalable digital solutions that create engaging user experiences while providing monetisation strategies for global content creators. They operate high throughput systems processing massive transaction volumes across global networks</p><br><p><b><br>Discover the Role</b></p><br><p>As an Engineering Manager, you will lead the Infrastructure and Services team while remaining hands on with technical delivery. You will manage software engineers, provide technical leadership for high throughput systems processing billions of daily requests, and shape software solutions to match business goals.</p><br><p><br><b>Discover the Responsibilities</b></p><br><ul><li><p>Lead and mentor a high performing team of software engineers, guiding their career growth.</p><br></li><li><p> Drive the design, development, and delivery of high scale software solutions.</p><br></li><li><p>Provide technical direction for systems processing billions of requests per day.</p><br></li><li><p>Actively participate in coding, architecture discussions, and code reviews.</p><br></li><li><p>Partner with stakeholders to translate product requirements into technical solutions.</p><br></li><li><p>Maintain high standards for software development, testing, and deployment.</p><br></li><li><p>Manage infrastructure on GCP or AWS using tools like Terraform.</p><br></li></ul><p><b>Discover the Requirements</b></p><br><ul><li><p>Eight or more years of professional software development experience.</p><br></li><li><p>Minimum two years in a management or technical leadership role.</p><br></li><li><p>Strong expertise with Node.js and TypeScript.</p><br></li><li><p>Demonstrated experience scaling cloud infrastructure using Infrastructure as Code.</p><br></li><li><p>Hands on skill with relational databases like PostgreSQL and in memory data stores like Redis.</p><br></li><li><p>Experience using AI assisted coding tools within engineering workflows.</p><br></li><li><p>Proficiency with Go or background in AdTech is desirable.</p><br></li></ul><br> </div>

Job Purpose:The job holder will manage resources, mitigate risks, keep track of project timelines and will act as the central point of communication between stakeholders, including clients, vendors, and internal teams that will ensure successful delivery of technology-related projects within EKFC.<br><br>Key Responsibilities:Execute IT Project Office strategies, processes, methodologies, and best practices to ensure the successful delivery of IT projects. Manage and oversee the allocation of resources across IT projects, ensuring optimal utilization and efficiency. Plan and schedule project timelines and milestones using appropriate tools such as Monday.com/Jira to ensure that IT projects are completed on time, within budget, and to the desired quality standards. Monitor and report on the performance of the IT project office and projects, using metrics and KPIs to drive continuous improvement via progress reports, proposals, requirements documentation, and presentations to foster communication and aid in decision-making. Collaborate with relevant stakeholders to proactively manage changes in project scope, identify potential crises to devise contingency plans. Build, develop, and grow business relationships through effective communication with external clients and internal stakeholders to ensure alignment and satisfaction. Lead and manage the IT project team, oversee projects, delegate tasks, resolve conflicts, and motivate team members for accountability and success. Oversee the integration of, new or existing applications, infra & digital transformation projects by coordinating objectives, involving stakeholders, understanding risks, and providing adequate support and training to ensure smooth transitions and alignment with business goals. Conduct project post-mortems and create recommendations report to identify successful and unsuccessful project elements. Oversee the projects budgets, ensuring projects are delivered within financial constraints, and the company receives the best value for its technology investments.<br><br>Education Qualification: Bachelor or master’s degree in IT or Computer Science or equivalent degree PRINCE2 or Agile, PMP certification is a plus.<br>Work Experience: Minimum 7 years of project management experience Proven experience in project management in the IT sector is a must. Strong familiarity with project management software tools, methodologies, and best practices is a must. Experience with managing teams and resources in a fast-paced environment. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multitasking skills. Strong working knowledge of relevant project management tools like Monday.com, MS Project or JIRA is a must.<br>Skills:Strong analytical and reporting skills Solid technical background, with understanding or hands-on experience in Infrastructure, software development, cloud and web technologies Strong problem-solving skills and a proactive approach to challenges is a must Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Ability to manage multiple projects simultaneously is a must Excellent CxO-facing and internal communication skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Job Description</strong></p><br><p>We are seeking a highly experienced Principal Highway Engineer to join our dynamic Dubai HighwayTeam. The successful candidate will play a key technical and leadership role in the planning, design, and delivery of major highway and road infrastructure projects in the UAE and the wider Middle East region.</p><br><p>You will lead multidisciplinary teams, guide the development of design solutions, ensure technical excellence, and support the growth of our Transportation business by fostering client relationships and mentoring future engineering talent.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Lead the design and delivery of highway and road infrastructure projects, including expressways, urban roads, interchanges, junction improvements, and active mobility corridors.</li><li>Provide technical leadership and oversight for geometric design, horizontal and vertical alignments, cross-sections, and associated highway elements in accordance with UAE and international standards (AASHTO, DM, RTA, AASHTO Green Book).</li><li>Review, coordinate, and integrate designs with other disciplines (structures, drainage, utilities, traffic, and environmental teams).</li><li>Act as the technical authority for complex engineering challenges, ensuring designs meet safety, sustainability, and constructability requirements.</li><li>Prepare and review technical reports, feasibility studies, design documents, specifications, and tender documents.</li><li>Engage with clients (such as RTA, ADM, and other regional authorities), attend project meetings, and provide expert technical input.</li><li>Contribute to project planning, resource allocation, and quality assurance to deliver projects on time and within budget.</li><li>Mentor and develop junior engineers and provide knowledge sharing across the Transportation team.</li><li>Support business development efforts including proposal preparation, presentations, and client relationship management.</li></ul><p><strong>Additional Information</strong></p><br><br>Qualifications<br><p><strong>Qualifications</strong></p><br><p><strong>Minimum Requirements</strong></p><br><ul><li>Bachelor’s Degree in Civil Engineering or related discipline (Master’s preferred).</li><li>15+ years of relevant experience in highway engineering and design, preferably with exposure to major UAE or GCC infrastructure projects.</li><li>Chartered / Professional Engineer status (CEng, PE, or equivalent) is strongly preferred.</li><li>Proven track record in leading multidisciplinary teams in the delivery of highway and road infrastructure projects.</li><li>Comprehensive knowledge of regional authority standards (RTA, DM, ADM) and international highway design codes (AASHTO, DMRB, etc.).</li><li>Strong understanding of road safety engineering, sustainable transport solutions, and digital delivery tools (OpenRoads, Civil 3D, Infraworks, etc.).</li><li>Excellent technical report writing, communication, and stakeholder management skills.</li><li>Proactive, collaborative, and able to work in a fast-paced consultancy environment.</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.<br><br>The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.<br><br>Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.<br><br>Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations. Independently write and optimise SQL queries to extract and analyse large datasets. Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers. Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation. Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives. Build dashboards and recurring reports using BI and visualisation tools. Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations. Ensure accuracy and reliability of analytical outputs.<br><br>AI in Analytics<br><br>The candidate should actively use AI as part of the analytics workflow, including:Accelerating SQL development, debugging, and analysis. Structuring analytical approaches and generating hypotheses. Automating repetitive reporting and analytical tasks. Improving insight generation, documentation, and stakeholder communication.<br><br>AI should enhance analytical thinking, not replace it.<br><br>Qualifications<br><br>3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field. Strong hands-on SQL skills. Strong Excel / Google Sheets skills. Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar. Strong analytical, problem-solving, and structured thinking skills. Ability to translate data into clear business recommendations. Comfortable working with multiple stakeholders in a fast-paced environment. Practical exposure to generative AI tools in analytical workflows.<br><br>Nice to Have<br><br>Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology. Exposure to Python. Understanding of A/B testing and experimentation. Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.

???? Product Owner???? Location: United Arab Emirates ???????????? Employment Type: Full-time???? About the Role We are seeking a proactive and strategic Product Owner to join our product and technology team. In this role, you will be responsible for defining product vision, managing the product backlog, and working closely with business stakeholders, designers, and development teams to deliver high-quality digital products. You will ensure product features align with business goals and customer needs while driving continuous product improvement.???? Key Responsibilities Define and communicate the product vision, strategy, and roadmap ????Gather, analyze, and prioritize business and user requirements Create, manage, and refine the product backlog and user stories Work closely with developers, UX/UI designers, QA engineers, and stakeholders throughout the product lifecycle Lead backlog refinement, sprint planning, product reviews, and acceptance testing Define product requirements and acceptance criteria to ensure successful delivery Monitor product performance, customer feedback, and market trends to identify improvement opportunities Collaborate with cross-functional teams to deliver products on time and within scope Track product KPIs and measure business outcomes Drive continuous innovation and product enhancements using data-driven insights✅ What We're Looking For Strong product management and Agile delivery experience Excellent analytical, problem-solving, and decision-making skills Strong communication, leadership, and stakeholder management abilities Ability to prioritize competing business and technical requirements Customer-focused mindset with a passion for delivering high-quality products Experience working in cross-functional Agile teams Proactive, innovative, and results-oriented approach???? Qualifications Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field Minimum of 3–5 years of experience as a Product Owner, Business Analyst, Product Manager, or a related role Strong understanding of Agile, Scrum, and product development methodologies Professional certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMI-ACP, or equivalent are highly advantageous Experience with product management tools such as Jira, Confluence, Azure Dev Ops, Trello, or similar platforms Previous experience working within multinational organizations or the UAE market is highly preferred???? Why Join Us? Competitive salary and comprehensive benefits package Professional development and certification opportunities Collaborative, innovative, and technology-driven work environment Opportunity to lead impactful digital product initiatives Exposure to regional and international projects Be part of an organization that values innovation, customer success, and continuous improvement???? How to Apply Ready to shape the future of our products as a Product Owner? Submit your CV and include details of your product management experience, Agile expertise, successful product launches, technical skills, certifications, and significant achievements. We look forward to hearing from you!

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.<br><br>The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.<br><br>Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.<br><br>Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations. Independently write and optimise SQL queries to extract and analyse large datasets. Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers. Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation. Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives. Build dashboards and recurring reports using BI and visualisation tools. Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations. Ensure accuracy and reliability of analytical outputs.<br><br>AI in Analytics<br><br>The candidate should actively use AI as part of the analytics workflow, including:Accelerating SQL development, debugging, and analysis. Structuring analytical approaches and generating hypotheses. Automating repetitive reporting and analytical tasks. Improving insight generation, documentation, and stakeholder communication.<br><br>AI should enhance analytical thinking, not replace it.<br><br>Qualifications<br><br>3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field. Strong hands-on SQL skills. Strong Excel / Google Sheets skills. Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar. Strong analytical, problem-solving, and structured thinking skills. Ability to translate data into clear business recommendations. Comfortable working with multiple stakeholders in a fast-paced environment. Practical exposure to generative AI tools in analytical workflows.<br><br>Nice to Have<br><br>Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology. Exposure to Python. Understanding of A/B testing and experimentation. Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.

???? Product Owner???? Location: United Arab Emirates ???????????? Employment Type: Full-time???? About the Role We are seeking a proactive and strategic Product Owner to join our product and technology team. In this role, you will be responsible for defining product vision, managing the product backlog, and working closely with business stakeholders, designers, and development teams to deliver high-quality digital products. You will ensure product features align with business goals and customer needs while driving continuous product improvement.???? Key Responsibilities Define and communicate the product vision, strategy, and roadmap ????Gather, analyze, and prioritize business and user requirements Create, manage, and refine the product backlog and user stories Work closely with developers, UX/UI designers, QA engineers, and stakeholders throughout the product lifecycle Lead backlog refinement, sprint planning, product reviews, and acceptance testing Define product requirements and acceptance criteria to ensure successful delivery Monitor product performance, customer feedback, and market trends to identify improvement opportunities Collaborate with cross-functional teams to deliver products on time and within scope Track product KPIs and measure business outcomes Drive continuous innovation and product enhancements using data-driven insights✅ What We're Looking For Strong product management and Agile delivery experience Excellent analytical, problem-solving, and decision-making skills Strong communication, leadership, and stakeholder management abilities Ability to prioritize competing business and technical requirements Customer-focused mindset with a passion for delivering high-quality products Experience working in cross-functional Agile teams Proactive, innovative, and results-oriented approach???? Qualifications Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field Minimum of 3–5 years of experience as a Product Owner, Business Analyst, Product Manager, or a related role Strong understanding of Agile, Scrum, and product development methodologies Professional certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMI-ACP, or equivalent are highly advantageous Experience with product management tools such as Jira, Confluence, Azure Dev Ops, Trello, or similar platforms Previous experience working within multinational organizations or the UAE market is highly preferred???? Why Join Us? Competitive salary and comprehensive benefits package Professional development and certification opportunities Collaborative, innovative, and technology-driven work environment Opportunity to lead impactful digital product initiatives Exposure to regional and international projects Be part of an organization that values innovation, customer success, and continuous improvement???? How to Apply Ready to shape the future of our products as a Product Owner? Submit your CV and include details of your product management experience, Agile expertise, successful product launches, technical skills, certifications, and significant achievements. We look forward to hearing from you!

Waagner Biro Bridge Services is a leader in delivering high-quality projects in bridge construction, steel structures, and marine engineering. Known for iconic and technically advanced structures, we also provide design and build solutions for harbors, marinas, and jetties.<br><br>Our comprehensive facility management services cover bridges, road infrastructure, buildings, and aviation facilities, ensuring long-term performance and excellence. At Waagner Biro, we are committed to achieving the extraordinary in every project.<br><br>???? Learn more: www.waagnerbiro-bridgesystems.com<br><br><br><br>Job Description<br><br>We are seeking a highly skilled Senior Planning Engineer to join our dynamic team in Dubai, United Arab Emirates. As a key member of our organization, you will play a crucial role in developing and managing complex project schedules, ensuring timely delivery of our engineering and construction projects.<br><br>Develop and maintain detailed project schedules using advanced planning software such as Primavera P6 and MS Project Collaborate with cross-functional teams to integrate various project components and ensure alignment with overall project goals Analyze project progress, identify potential delays, and propose mitigation strategies Prepare and present comprehensive progress reports to stakeholders and senior management Conduct resource allocation analysis and optimize workforce utilization across projects Implement and monitor Earned Value Management (EVM) techniques to track project performance Coordinate with procurement teams to align material delivery schedules with project timelines Assist in the development of project execution plans and work breakdown structures Provide mentorship and guidance to junior planning engineers Contribute to the continuous improvement of planning processes and methodologies Ensure compliance with local construction regulations and practices in the UAE<br><br><br>Qualifications<br><br>Bachelor's degree in engineering, Construction Management, or related field; advanced degree preferred Minimum of 10 years of experience in planning and scheduling for large-scale engineering or construction projects Expert-level proficiency in Primavera P6 and Extension of time techniques such as not limited to TIA and Window anaylsis. Advanced skills in Microsoft Office applications, particularly Excel Good skills in Risk register log and updates Preferable to have experience in Oracle Risk Analysis Strong analytical and problem-solving abilities with a keen eye for detail Excellent organizational skills and ability to manage multiple projects simultaneously Proven experience in applying project management methodologies and best practices Demonstrated ability to communicate effectively with all levels of management and clients Solid understanding of risk management and mitigation strategies in project planning Experience working in the Middle East construction industry, particularly in the UAEProficiency in both written and verbal English Experience with Earned Value Management (EVM) techniques Knowledge of construction industry standards and regulations, including local UAE requirements Willingness to work in a fast-paced, dynamic environment and adapt to changing project requirements

<p style=\"text-align:left\"><b>Job Location</b></p>DUBAI GENERAL OFFICE<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><p><b>Job Family Summary:</b></p><p>This role belongs to the 'Category Delivery' job family. Professionals in this job family are responsible for managing and executing strategies within their team or organization. They play a crucial role in identifying and leading the development of new ideas, techniques, procedures, services, or products.</p><p></p><p><b>Job Description:</b></p><p>The Category Delivery role contributes to and executes strategies within the team or organization. The professional in this role will have a well-defined focus on one or more brands, channels, lines, categories, or team/organization with clearly defined objectives. This role may include some work content and deliverables typically accomplished by another function.</p><p></p><p></p><p><b>Key Responsibilities:</b></p><ul><li><p>Contribute to and execute strategies within the team or organization.</p></li><li><p>Identify and lead developments of new ideas, techniques, procedures, services, or products.</p></li><li><p>Work on one or more brands, channels, lines, categories with clearly defined objectives.</p></li><li><p>Nurture strong collaborative relationships within the team.</p></li><li><p>Collaborate and network effectively within immediate team or work domain to maximize job impact and personal learning.</p></li></ul><p></p><p></p><p><b>Qualifications:</b></p><ul><li><p>Ability to work under limited supervision and determine own priorities.</p></li><li><p>Experience in accomplishing tasks as an individual contributor or supervising entry-level professionals.</p></li><li><p>Demonstrated knowledge and skills necessary for current job requirements.</p></li></ul><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><p>Bachelor's Degree in any field</p><p>2-5 years' experience in Pharma and or FMCG preferred</p><p>Fluent in both English and Arabic (written and spoken)</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000156048<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Experienced Professionals