Store Keeper Jobs in UAE
2093 Jobs Found
Jones Lang LaSalle IP, Inc
UAE
<h2 class="h5">Job description</h2>
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<p><b>JLL empowers you to shape a brighter way</b>. </p><br><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p><br><p>What this job involves:<br>Responsibilities listed below are site dependent. It is expected that a GRH will work across the relevant functions interchangeably on a roster basis which will be communicated upon appointment and based on service level agreements for the particular location. Responsibilities may include (but are not limited to):<br>• Meeting Room and Client Suite Management<br>• Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuine<br>• Ensure all meeting rooms are kept clean, tidy are ready for use – ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checks<br>• Set up and reset of internal and external meeting rooms, training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedules<br>• Issue Resolution- resolve simple AV/ VC, collaboration tools or other meeting and conference room related equipment issues</p><br><p>• Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking<br>• Manage catering requests, AV or VC, room equipment, any special requirements etc… liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly<br>• Ensure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary<br>• Manage meeting room inventory checks<br>• All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate<br>• Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day<br>• Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking, no shows etc…<br>• Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation<br>Hospitality and Events Management<br>• Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities<br>• Assist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments. Liaise with necessary teams (security, housekeeping etc…) as necessary to ensure a consistent level of service<br>• Provide food and beverage service for external/ client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc…<br>• Supervise and be present throughout event<br>• Assist with any ‘ad hoc’ requirements or request related to functions and events<br>• Assist with communications to promote, confirm attendances, create name badges etc…<br>• Assist with any other internal events lead by business as requested<br>• Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure up to ensure all teams are aware of activities<br>Reception and Visitor Management<br>• Always deliver 5* customer service with a professional and presentable appearance<br>• Meet and greet all staff, customers and visitors professionally and cheerfully<br>• Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs<br>• Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate<br>• Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner<br>• Manage all visitor categories in line with security protocol</p><br><p>• Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)<br>• Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate<br>• Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff<br>• Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary<br>• To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers<br>• Suggest ideas for developing and evolving the reception services and assist in implementing these ideas<br>• Regularly monitor customer feedback and produce an appropriate action plan based on the results<br>• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media<br>• Brief visitors on arrival on fire evacuation procedures- emergency exits, evacuation routes and assembly points<br>Pantry and Utility Management<br>• Ensure high end user satisfaction for all pantry and social hub services. All pantry consumables shall be of good quality and appropriate selection is provided<br>• Ensure sufficient supply of pantry consumables for day to day operations- replenish/ order stock if necessary<br>• Ensure stationery cabinets and first aid boxes are replenished with consumables<br>• Proactively check the pantry and social hub areas are kept clean, hygienic, orderly and dry always. Raise work orders for identified issues<br>• Report/ replace lack of stock in centralised utility room supplies of stationery & printer toner<br>Other responsibilities include (but not limited to):<br>• Always ensure seamless communication with community hosts/ FM teams to ensure an efficient and consistent level of service is achieved<br>• Manage telephone enquiry services (internally & externally) also known as switchboard services<br>• Support the desk management system in the role of concierge (super user) for a specified zone / sites<br>• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media<br>• Ensure full statutory and operational compliance is achieved in line with contract KPI’s<br>• Be aware of changing needs of customers and adjust the service accordingly in line with global standards<br>• Ensure compliance with H&S processes and procedures, including internal and external audits<br>• Ensure that all agreed service objectives are met in line with client expectations<br>• Provide admin and financial support as and when required<br>• Provide an excellent standard of client service<br>• Any other reasonable requests</p><br><p><b>Location: </b></p><br>On-site –Dubai, ARE<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p><br><p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p><br><p><i><b>JLL Privacy Notice</b></i></p><br><p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p><br><p>For more information about how JLL processes your personal data, please view our<span>Candidate Privacy Statement</span>.</p><br><p>For additional details please see our career site pages for each country.</p><br><p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at <span><u><span>HRSCLeaves@jll.com</span></u></span>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our<span>Contact Us</span> page > I want to work for JLL.</p><br> </div>
First Abu Dhabi Bank
UAE
<h2 class="h5">Job description</h2>
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<p><strong>JOB SUMMARY / INTRODUCTION</strong></p><br><p>The Global Markets Business Finance team comprises Business Unit Control, Independent Price Verification and Central MI and Change Management teams. The team supports the Global Markets and Group Treasury businesses locally and internationally. The unit falls under the Group Finance department and reports to the CFO, CIB Finance & International.</p><br><p>Key priorities of this role include:</p><br><ul><li><span><span>Providing world class financial reporting & support services, adding value through providing professional, independent & objective financial advice which assist in the achievement of business objectives whilst complying with Group policies and standards, and external statutory obligations.</span></span></li><li><span><span>Production of financial & management accounting reporting statements for the functional area of responsibility in line with Group reporting standards, whilst maintaining a robust control environment.</span></span></li></ul><p>The Business Unit Control team is responsible for accounting and financial reporting of the Global Markets & Treasury business, acting as a primary control function, and monitoring trading activity to ensure it is in a specified remit. Tasks include Profit & Loss (P&L) reporting decomposition and attribution, dealing with ad hoc management reporting queries, reconciliation and substantiation of P&L and Balance Sheet between the General Ledger (Oracle General Ledger & OneSumX) and Source (e.g. Murex).</p><br><p>This role is focused on the day-to-day tasks related to the International Business Unit Control function, such as daily preparation and control of P&L, general ledger reconciliations and variance analysis, explanations, commentaries, and MI reporting.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><span><span>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></span></li><li><span><span>Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.</span></span></li><li><span><span>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</span></span></li><li><span><span>Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business, providing prompt and effective support to the Global Markets Front Office, Market Risk, Group Treasury, Group Financial Planning & Analysis, Group Financial Reporting and Business Unit Control management.</span></span></li><li><span><span>Comprehensive P&L analysis including detailed analysis and interpretation of daily results, variances, risk positions, realized and unrealized P&L components, revaluation curve movements with P&L attribution, new deals, cancelled and amended trades and price / rate validation.</span></span></li><li><span><span>Key liaison for sales reporting playing a vital role between GM Products and Sales, which includes segmental & coverage-based reporting.</span></span></li><li><span><span>Key business finance contact for all Global Markets Front Office related queries, leading discussions, as appropriate, with Front Office to ensure P&L analysis is agreed. Act as one of the prime points of contact across all processes in order to ensure all customer needs are being met.</span></span></li><li><span><span>Provide relevant support to VP, Business Control Unit, ensuring all business transacted is ‘compliant, safe and sustainable’.</span></span></li><li><span><span>Compilation of all daily revenue reporting for the business, ensuring the accuracy and integrity of source system interfaces into the General Ledger.</span></span></li><li><span><span>Provide independent validation of the financials reported for the GM businesses by maintaining a robust control framework between FO and reported financials. Maintain a strong understanding of the products traded and the trading strategies within the business.</span></span></li><li><span><span>Understanding of specific business models, analysis of structured deal packages and application of appropriate accounting standard thereupon. To provide professional & ethical behaviors by ensuring compliance with external legislation, bank standards, internal operating policies and procedures.</span></span></li><li><span><span>Managing the day to day and month end controls of P&L and Balance Sheet reconciliation, substantiation and reporting for GM.</span></span></li><li><span><span>Support of new business requests, ensuring they are controlled through the existing or new system architecture, providing responsive support to front office, ensuring “speed to market” of new products.</span></span></li><li><span><span>Manage projects driven by new regulatory requirements in local and international locations to ensure the key criteria of the regulation is met in a sustainable, efficient and effective manner.</span></span></li><li><span><span>Line of Business and Desk level commentary with market relevance when internal P&L thresholds are breached.</span></span></li><li><span><span>Ensure compliance and control of specific accounting processes and practices for proposed new product initiatives or product variations.</span></span></li><li><span><span>Responsible for identifying issues which impact GM and implementing solutions.</span></span></li><li><span><span>Act as a central point of contact for Group Finance functions and Global Markets desks: Financial & Regulatory Reporting, Treasury, FP&A, Tax, Financial Control relating to GM Products, and Valuation Control.</span></span></li><li><span><span>Maintain Key linkages & strong working relationships with Desk Heads, Head of Business Finance, Senior Management, Group Finance, Middle Office, Operations, Business Finance peers Internationally, FP&A, I.T, Market Risk, Legal, Compliance, Operational Risk, Regulators, Internal & External Audit.</span></span></li><li><span><span>Support Head of Business Unit Control to work with Treasury on FTP, capital & liquidity matters affecting GM Products as required. Provide input to wider Finance strategy activities and strive to work together effectively on overall regional and global programs.</span></span></li><li><span><span>In conjunction with FP&A, continuously assess the quality of service provided to the principal customers and strive to ensure that the area adds value to their objectives through the provision of accurate and valuable financial data and advice.</span></span></li><li><span><span>Ensure BUC adopt a proactive attitude to changing environments, both internal and external, and provide value added solutions for Global Markets Finance business partner and trusted advisor on reporting and day-to-day support of the Global Markets business.</span></span></li><li><span><span>Engender and role model a culture of continuous improvement, ensuring that operations are kept continually under review and that all opportunities for re-engineering and achieving economies of scale are identified, implemented.</span></span></li><li><span><span>Escalate any issues to the management and assist in mitigating any operational risk.</span></span></li><li><span><span>Review existing systems / processes / procedures and MIS to proactively identify areas of improvements.</span></span></li><li><span><span>Use of sophisticated arithmetic models for numerical analysis and evaluation. Writing papers on strategy or other complex issue with logical sequencing and supporting recommendations. Synthesizing information from a variety of sources and extracting relevant concepts / themes.</span></span></li><li><span><span>Preparing and delivering presentations with context across business functions to deliver maximum impact.</span></span></li><li><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</span></span></li><li><span><span>A proven ability to operate effectively at various organization levels & a willingness to adopt a hands-on approach to problem solving where appropriate.</span></span></li><li><span><span>Good relationship management skills are essential in this role as the candidate will be working closely with internal stakeholders to constantly improve operational performance.</span></span></li><li><span><span>Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</span></span></li></ul><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><ul><li><span><span>3-5 years’ experience in a Product Control Function.</span></span></li><li><span><span>Experience in developing Financial and other MI reporting, automating processes.</span></span></li><li><span><span>Technical knowledge in Pricing and Accounting Financial products - Fixed Income, MM, FX, IR, Com, Equities & Derivatives (Vanilla & Complex).</span></span></li><li><span><span>Strong understanding of Global Markets and Investment Banking products, with related Technical and Accounting treatments.</span></span></li><li><span><span>Excellent understanding of modern governance, risk and control assessment techniques.</span></span></li><li><span><span>Strong financial Math (zero, par, and forward / forward curves).</span></span></li></ul><p><strong>Preferred / Beneficial</strong></p><br><ul><li><span><span>Qualified Professional (ACA / CFA / MBA in Finance) preferred.</span></span></li><li><span><span>Working knowledge and experience in Murex, SumX, PowerBI, T24 systems is an advantage.</span></span></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>
St. Regis
UAE
<h2 class="h5">Job description</h2>
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<span><br>Multi-Property role for St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi<br>JOB SUMMARY<br>• Accountable for assigned hotels’ respective leisure/wholesale segment.<br>• Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive – Leisure Travel.<br>• Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.<br>• Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.<br>• Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.<br>• Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.<br>• Plans and executes national & international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.<br>• Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.<br>• Participates in regular business reviews and strategy meetings.<br>• Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.<br>• Analyses and maintains knowledge of customers, leisure market trends and competition.<br>• Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.<br>• Performs any other reasonable task assigned by the MP Assistant Director of Sales & Distribution / MP Director of Sales & Distribution. <br>• Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.<br>• Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.<br>CANDIDATE PROFILE <br>Education and Experience:<br>Fluency in English <br>Additional EU language skills required e.g. French, Spanish, Italian etc.<br>Experience within luxury hotel chains/5-star luxury properties require<br>Substantial knowledge and established network of connections within leisure/wholesale sales segment required<br>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager – Leisure Travel <br>Proven prospecting and luxury business development abilities<br>Middle East/UAE experience preferred<br>Core Work Activities:<br>Building Successful Relationships that Generate Sales Opportunities<br>• Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.<br>• Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.<br>• Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels’ overall (sales & distribution) strategy within that specific segment.<br>• Manages and develops relationships with internal and external key stakeholders.<br>Managing Sales Activities<br>• Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.<br>• Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.<br>• Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive – Leisure Travel to ensure maximum yield in line with budgetary objectives. <br>• Identifies and acquires new potential partnerships through a variety of channels.<br>• Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.<br>• Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.<br>• Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.<br>• Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.<br>• Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties. <br>• Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales & Distribution/ MP Director of Sales & Distribution. Communicates any trends, updates, obstacles on a regular basis.<br>• Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.<br>• Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).<br>• Handles VIP guests’/partners’ reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet & greets etc.<br>• Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity. <br>• Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.<br>• Owns and ensures an efficient day-to-day operation of the leisure segment.<br>• Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups & Events team.<br>• Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.<br>• Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.<br>• Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.<br>• Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Understand hotels’ business mix and how leisure segment ties into overall strategy.<br>• Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors’ strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.<br>• Closes the most profitable business opportunities for the hotels based on market conditions and location needs.<br>• Gains understanding of the hotels’ primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.<br>Providing Exceptional Customer Service <br>• Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International<br>• Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.<br>• Executes and supports the company’s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.<br>• Interacts with clients to obtain feedback on product quality and service levels.<br>• Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.<br>• Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations. <br>Additional Responsibilities<br>• Conducts and coordinates site inspections for hotels, as required.<br>• Performs other duties, as assigned, to meet business needs.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>The Sales Executive – Outside Catering Sales is responsible for leading the strategic and proactive catering sales efforts for JW Marriott Marquis Dubai. This role is pivotal in achieving catering revenue goals, enhancing guest and associate satisfaction, and implementing Marriott’s brand service strategy across all aspects of the outside catering sales process. The Sales Executive actively upsells each business opportunity to maximize revenue opportunity, accurate forecasting, and strategic decision-making around the hotel’s outside catering initiatives. Ensure business is turned over properly and in timely fashion for proper service delivery in accordance with compliance policy of Marriott International / JW Marriott Operating Standards to maintain brand integrity. <br>Key Responsibilities<br>Develop and execute the properties outside catering sales strategy in alignment with overall business goals.<br>Drive proactive sales efforts to secure new business and grow existing accounts.<br>Collaborate with operations and culinary teams to ensure seamless execution of catered events.<br>Accurately forecast catering revenues and monitor performance against targets.<br>Identify market trends and customer needs to tailor offerings and enhance competitiveness.<br>Ensure compliance with brand standards and service excellence in all client interactions.<br>Maintain strong relationships with key clients, partners, and vendors to support long-term business growth.<br>Represent the hotel at industry events, trade shows, and networking opportunities to promote outside catering services.<br>Candidate Profile<br>Experience:<br>Must have (1+) years of progressive sales experience <br>Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred <br>Experience of selling in catering segment is essential.<br>Marriott sales experience is desirable but not essential.<br>Handling outside catering business is essential. <br>Fluent Arabic both oral and written is desirable but not essential.<br>Skills and Knowledge <br>Reading Comprehension - Understanding written sentences and paragraphs in work related documents.<br>Writing - Communicating effectively in writing as appropriate for the needs of the audience.<br>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.<br>Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.<br>Mathematics - Using mathematics to solve problems.<br>Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<br>Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.<br>Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.<br>Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.<br>Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.<br>Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.<br>Proactive Selling - Taking action to go out and get clients and close sales whilst demonstrating understanding of strategy to ensure of achieving budgeted revenue goals in Group Room Revenue, Catering Revenue and ADR.<br>Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.<br>Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.<br>Education or Certification <br>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.<br>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management<br>Core Work Activities<br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br>Works collaboratively with off-property sales channels (e.g., Event BookingCenter, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.<br>Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.<br>Partners with group/catering counterpart to effectively manage the business opportunity.<br>Responds to incoming group/catering opportunities for the hotels that are outside parameters of the Event Booking Center.<br>Handles all opportunities if hotels does not participate in an EBC.<br>Identifies, qualifies and solicits new group/catering business to achieve personal and each hotel’s revenue goals.<br>Focuses efforts on group/catering accounts with significant potential sales revenue.<br>Handles complex business with significant revenue potential as well as significant customer expectations.<br>Develops effective group/catering sales plans and actions.<br>Designs, develops and sells creative catered events.<br>Maximize revenue by up selling packages and creative food and beverage.<br>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>Close the best opportunities for each property based on market conditions and individual property needs.<br>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.<br>Utilizes MarrWeb for resources and information (e.g., Training Energizers, etc.).<br>Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.).<br>Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.<br>Manage and develop relationships with key internal and external stakeholders.<br>Uses sales resources and administrative/support staff.<br>Conducts site inspections.<br>Create contracts as required.<br>Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence through each customer experience.<br>Provides excellent customer service in order to grow share of the account.<br>Executes brand’s Customer Service Standards and hotel’s Brand Standards.<br>Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. <br>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Performs other duties as assigned to meet business needs<br>Leadership<br>Adaptability<br>- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. <br>Communication<br>- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.<br>Problem Solving and Decision Making<br>- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. <br>Professional Demeanor<br>- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>Managing Execution<br>Building and Contributing to Teams<br>- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.<br>Driving for Results<br>- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.<br>Planning and Organizing<br>- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>Building Relationships<br>Coworker Relationships<br>- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. <br>Customer Relationships<br>- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. <br>Global Mindset<br>- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>Generating Talent and Organizational Capability<br>Organizational Capability<br>- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.<br>Talent Management<br>- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>Learning and Applying Professional Expertise<br>Applied Learning<br>- Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br>Business Acumen<br>- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br>Technical Acumen<br>- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br>Basic Competencies <br>- Fundamental competencies required for accomplishing basic work activities. <br>Basic Computer Skills <br>- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Mathematical Reasoning <br>- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br>Oral Comprehension <br>- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Reading Comprehension <br>- Demonstrates understanding of written sentences and paragraphs in work-related documents.<br>Writing<br>- Communicates effectively in writing as appropriate for the needs of the audience.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
UAE - Dubai
Job Title:Solution Architect Job Category: Concept:Digital Job Code/ Req#:NALocation:Dubai, UAETravel Required:As required Reporting To:Position Type:Full Time Landmark Group – Introduction The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa, and India. Currently, the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries. Job Purpose The Technical Architect is responsible for defining and guiding the technical and application architecture for enterprise solutions. The role translates business requirements into scalable, secure, and practical solution designs across applications, integrations, cloud platforms, data flows, and enterprise systems.<br><br>Key Focus Areas:<br><br>Application Architecture Solution Design AI Enabled Application Architecture Application Modernization Cloud and Platform Enablement Cross Domain Application Alignment Infrastructure and Security Driven Application Design Drive Innovation<br><br>Job Description Application Architecture<br><br>Design end-to-end application architectures across enterprise platforms, custom applications, Saa S solutions, cloud services, and digital systems Define application architecture standards, patterns, and best practices for modular design, service design, maintainability, scalability, performance, reliability, and supportability Guide teams on application structure, component design, technology selection, and alignment with enterprise architecture principles Ensure application designs support business capabilities, operational needs, security expectations, and long-term technology direction<br><br>Application Solution Design<br><br>Translate business requirements into practical end-to-end technical designs and solution options Evaluate solution alternatives, identify technical risks, assess cost versus benefit, and recommend fit-for-purpose architecture decisions Create solution designs that consider applications, data flows, integrations, infrastructure, security, operations, and delivery constraints Provide technical guidance during delivery to ensure the implemented solution remains aligned with the approved design<br><br>AI Enabled Application Architecture<br><br>Identify practical opportunities to embed AI, automation, machine learning, and generative AI capabilities into enterprise applications and business processes Guide application teams on AI enabled solution patterns, including intelligent search, document processing, recommendation engines, conversational interfaces, workflow automation, and decision support Ensure AI-enabled application designs consider data quality, privacy, security, access control, auditability, explainability, operational support, and responsible AI principles Work with data, integration, security, infrastructure, and platform teams to ensure AI solutions are properly connected to enterprise data, APIs, cloud services, and application platforms Support evaluation of AI tools, platforms, APIs, and vendor capabilities to determine fit-for-purpose use cases and enterprise adoption Ensure AI capabilities are designed as part of the application architecture, not as disconnected experiments or standalone proof of concepts<br><br>Application Modernization<br><br>Support legacy application assessment, rationalization, modernization, and simplification initiatives Identify opportunities to reduce technical debt, remove duplication, consolidate platforms, and improve application maintainability Guide modernization approaches including replatforming, refactoring, replacement, cloud adoption, containerization, and service enablement Partner with business and technology teams to define practical transition states from current architecture to target architecture<br><br>Infrastructure and Security Aware Application Design<br><br>Ensure application designs properly consider hosting, compute, storage, network, identity, access, security controls, performance, resilience, monitoring, backup, disaster recovery, and operational support requirements Work closely with infrastructure and security architects to align application designs with enterprise infrastructure, cloud, network, and security standards Incorporate security by design principles including identity and access management, role based access, encryption, secure APIs, data protection, vulnerability management, and compliance needs Validate that applications are designed for availability, scalability, observability, supportability, and production readiness<br><br>Cloud and Platform Enablement<br><br>Guide the use of cloud services, enterprise platforms, Dev Ops practices, CI/CD, automation, environment strategy, and deployment patterns Support application teams in adopting cloud native and platform capabilities where they provide business and technical value Ensure cloud and platform choices are secure, scalable, cost effective, supportable, and aligned with enterprise standards Collaborate with platform, Dev Ops, infrastructure, and engineering teams to improve delivery speed, reliability, and operational maturity<br><br>Cross Domain Application Alignment<br><br>Work closely with enterprise, integration, data, infrastructure, security, and platform architects to ensure application solutions are aligned across the broader technology landscape Ensure application designs properly address integration points, data movement, master data needs, reporting dependencies, security controls, infrastructure impact, and operational dependencies Maintain clear ownership boundaries with specialized architecture domains while ensuring end-to-end solution integrity Identify reuse opportunities across applications, platforms, services, APIs, and shared technical capabilities<br><br>Architecture Governance & Compliance Alignment<br><br>Work with the Architecture Review Board, enterprise architecture team, and domain architects to ensure application and technical solution designs follow approved architecture standards, principles, and governance processes Support architecture review submissions by preparing solution architecture documents, design diagrams, technical decision records, risk assessments, and required review materials Review application and technical designs for alignment with enterprise standards across application architecture, integration, data, infrastructure, security, cloud, and operational readiness Identify architecture risks, design gaps, technical debt, compliance concerns, and operational impacts early in the solution lifecycle Ensure application solutions consider security, privacy, data protection, resilience, disaster recovery, audit, and regulatory requirements in partnership with the relevant domain owners Track architecture decisions, exceptions, risks, and follow-up actions through the appropriate governance forums and delivery checkpoints<br><br>Leadership & Collaboration<br><br>Serve as subject matter expert and technical advisor for infrastructure and security initiatives Mentor engineering teams on architecture principles, security best practices, and technology adoption Collaborate with enterprise architects, application teams, and business stakeholders to align technical solutions with business needs Lead architectural reviews, provide technical guidance, and resolve design conflicts Stay current with industry trends, emerging threats, and innovative technologies<br><br>Documentation & Knowledge Management<br><br>Create and maintain solution architecture documents, application architecture diagrams, system context diagrams, data flow diagrams, deployment views, technical design documents, and architecture decision records Document key design decisions, architecture assumptions, technical risks, dependencies, exceptions, standards, reusable patterns, and open issues Maintain architecture artifacts required for Architecture Review Board reviews, delivery governance, production readiness, operational handover, and future system changes Document application design standards, technical patterns, operational guidelines, and support considerations in collaboration with architecture and engineering teams Conduct knowledge transfer sessions and capability building programs for engineering, product, delivery, and technical teams<br><br>Knowledge, Skills & Experience Relevant Job Experience Professional Experience<br><br>10 plus years of experience in application development, technical architecture, solution architecture, enterprise systems, or technology delivery roles5 plus years of experience in application architecture, technical solution design, or enterprise wide solution architecture Proven experience designing and delivering large scale enterprise application solutions across custom applications, Saa S platforms, cloud services, and packaged business systems Strong experience translating business requirements into end-to-end technical designs covering applications, data flows, integrations, infrastructure, security, cloud, and operations Experience working with Architecture Review Boards, enterprise architecture teams, and domain architects to review, govern, and align solution designs Strong background in application modernization, platform consolidation, cloud adoption, technical debt reduction, and legacy system rationalization Practical experience with cloud platforms such as Azure, AWS, or Google Cloud, including application hosting, deployment patterns, scalability, security, monitoring, and cost awareness Experience working with integration teams on APIs, middleware, event based flows, data exchange, and system interaction patterns Experience guiding engineering teams on application design, technical patterns, Dev Ops practices, CI/CD, automation, testing, deployment, and production readiness Retail, ecommerce, hospitality, supply chain, or enterprise business systems experience strongly preferred<br><br>Technical Skills<br><br>Application Architecture: Enterprise applications, custom platforms, Saa S solutions, packaged systems, modular design, service design, API first architecture, scalability, maintainability, and supportability Solution Design: End to end technical design, solution options, architecture tradeoffs, risk assessment, cost versus benefit analysis, transition architecture, and implementation guidance AI Enabled Architecture: Practical understanding of generative AI, machine learning enabled applications, AI APIs, intelligent search, automation, prompt enabled workflows, responsible AI, data privacy, model integration, and AI solution governance Cloud Platforms: Azure, AWS, Google Cloud Platform, hybrid cloud, application hosting, cloud services, deployment patterns, cloud security, scalability, resilience, and cost optimization Integration Design: REST APIs, event driven architecture, middleware, messaging, file based integrations, data exchange patterns, and system interaction models in partnership with the integration architect Infrastructure Design: Hosting, compute, storage, networking, load balancing, application gateways, backup, disaster recovery, high availability, and operational support considerations Security by Design: IAM, SSO, MFA, role based access, encryption, secure APIs, data protection, vulnerability management, application security, privacy, and compliance alignment Dev Ops and Automation: CI/CD, release management, environment strategy, Azure Dev Ops, Git Hub Actions, automated testing, deployment automation, and infrastructure as code awareness Observability and Operations: Monitoring, logging, alerting, performance management, incident readiness, production support, operational handover, and service reliability Architecture Documentation: Solution architecture documents, application diagrams, system context diagrams, data flow diagrams, deployment views, technical design documents, and architecture decision records<br><br>Required Leadership Skills<br><br>Strategic Thinking: Ability to translate business requirements into technical architecture and long-term infrastructure strategy Communication: Excellent verbal and written communication skills to articulate complex technical concepts to diverse audiences Problem Solving: Analytical mindset with the ability to troubleshoot complex infrastructure and security challenges Collaboration: Strong team player with experience working across organizational boundaries and with external partners Innovation: Forward-thinking approach to evaluating and adopting emerging technologies and methodologies<br><br>Powered by Jazz HR<br><br>0vwc NFvr87
UAE - Abu Dhabi Emirate
Job Description<br><br>Aldar Education is seeking an outstanding Manager - Operations & Support Services to support our schools. This is an exciting opportunity for a skilled professional to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.<br><br>Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies- in partnership with some of the world’s most prestigious institutions including Rugby School, King’s College Wimbledon, and Cranleigh. The Group now serves over 38,000 students through 5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.<br><br>At Aldar Education, our impact goes far beyond the classroom: we are proud to contribute to the UAE’s vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education—qualities central to our mission of shaping the leaders of tomorrow.<br><br>If you are passionate about excellence and ready to make a meaningful impact, we invite you to apply and be part of our journey.<br><br>The Senior Manager - Operations will be responsible for advising, implementing and supporting initiatives within their specialist area, and ensure compliance with related internal & external directives and regulations. As a cluster lead, directly supporting a group of Principals and Operations Managers (OM), the Senior Manager will be fully responsible to effectively oversee all Operations, Administration & Support Service-related activities within their cluster and ensure compliance with Aldar Education & ESE policies, procedures, HSE, audit and regulatory directives.<br><br>The incumbent will continuously strive to exceed internal & external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the Aldar Education Core Values. To embody the values, vision and ethos of Aldar Education and assist the department in implementing process and policy which will ensure high quality and successful outcomes.<br><br>Responsibilities<br><br>Main Duties:<br><br>To be the department lead in their specialist function and ensure a consistent and streamlined approach in line with identified strategic directives, whilst maximising cost efficiencies, return on investment and quality standards. To be responsible for the organisation's and delivery of operations, administration and support service teams across the Cluster(s). Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the HQ team, recruitment of high calibre candidates to join the Aldar Education Operations and Support Service teams. To support and advise key functions within the Cluster and Aldar Education HQ on operational, financial, HSE and Audit & regulatory compliance matters and be accountable for their effectiveness using robust performance management systems. To implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on audit and regulatory compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits. To ensure that all Operations and Support Service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of each school. To oversee the key strategic objectives for the cluster through formulating and leading on specific aspects of the school business and/or improvement plan as they relate to operations and support services. To drive a positive and proactive health and safety culture throughout their cluster teams and act as a champion for health and safety. Oversee the efficiency of support functions (Procurement, IT etc.) in coordination with HQ functional reporting lines. Regular liaison with project stakeholders to ensure operational excellence and efficiencies across schools and at cluster level.<br><br><br>Specific Duties:<br><br>General Operations:<br><br>To support the Principals and OM in implementing the agreed business strategy for both the School and Cluster. Development and implementation of policies, systems, processes and student safeguarding measures relevant to their cluster and in conjunction with Aldar Education HQ to ensure business continuity and service deliverables. Initiate and identify good practices within their cluster and ensure these are shared throughout the group in order to streamline operations, processes and policies and secure efficiencies. Be contactable outside of normal School hours, available to attend site to support the Operations Team when required in line with the Aldar Education Critical Incident Response Protocols. Support the OM and all project stakeholders in the effective delivery of key projects such as new builds and major expansions, sharing knowledge and good practice during project execution.<br><br><br>Leadership & Management<br><br>Oversee the performance of the Operations & Support Service staff to ensure high standards of service are maintained throughout the School(s) and that cluster teams provide a collegial efficient and effective service culture. Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained. Contribute to the recruitment, professional development, appraisal, and training of all Operations & Support Service staff ensuring that members of the team undergo an individual development plan to help the school in building a high performance team. Facilitate coordination between multiple stakeholders (schools, cluster, ESE and HQ functions).<br><br><br>Finance, Commercial & Procurement<br><br>To support the Principal and OM in developing & monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the department receives best value and service at all times. Continually reviewing opportunities for shared resource, cost and/or services across the cluster they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (i.e. support staff, transport etc). Support the OM in reviewing & preparing all relevant information (e.g., scope of work, purchase requisition/specifications) to initiate tenders and develop weighted pre-determined evaluation criteria & assist OM & Procurement in the technical evaluation of the tender documents submitted. Ensure Delegation of Authority processes and procedures are always followed.<br><br><br>Relationship & Stakeholder Management<br><br>Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values. Ensure that assigned cluster is fully compliant with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level. Ensure all internal and external audits are effectively managed and that actions arising from such audits are completed in a timely and appropriate manner. Understand the effects and implications of government policies, legislation and directives, developing effective strategies for current initiatives and long-term educational trends and developments.<br><br><br>Health, Safety & Environment<br><br>To lead and support a culture of ‘no hurt, no harm’ through pro-active and pragmatic risk-based decision making. To promote and demonstrate a supportive and business focussed approach to the management of risk, with a solutionbased mentality. To act as the responsible person for HSE effectiveness and ensure their cluster complies with current Health & Safety legislation and/or guidelines as issued by Aldar Education HQ, advising the cluster team accordingly. Professionally offering challenge and fact led opinion on decision making in relation to risk mitigation, for the benefit of the wider Aldar Group. To drive a positive and proactive health and safety culture throughout their team. To support each school within their cluster in establishing specific health, safety and environmental related aims and objectives and ensuring that they are delivered within the required timelines. To ensure adherence to all relevant Service Guidelines and Policies, developing and challenging where necessary. To drive and support the use of the AVA system to ensure compliance in regard to incident management. Ensure all health, safety and environmental related inspections and audits are completed in line with the Aldar Education safety management system, using a supportive and coaching nature, helping to remove barriers, and promoting improvements in standards through teamwork.<br><br><br>Specialist Function<br><br>Ensure compliance of specialist area to industry standards, specifications, and regulations. Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values, and apply these standards to the specialist function <br><br><br>Qualifications<br><br>Minimum Qualifications<br><br>Bachelors (BSc) in business related subject; or Related industry qualification, of graduate level, for the assigned functional area(s). Certificate of School Business Management / Facilities Management / NEBOSH or IOSH preferable.<br><br><br>Minimum Experience<br><br>At least 5 years’ experience in a senior level position within an education or service-oriented industry.<br><br><br>Job Specific Knowledge & Skills<br><br>Fluent English communication skills, written and oral. Attention to detail with diligent follow up, and able to execute in a timely manner. Skilled in multi-tasking and handling pressure. Organizational ability, of self and others. Forethought and forward planning (particularly as this relates to local Government compliance matters). Capable of influencing people and talented in networking with cultural sensitivity. Good interpersonal skills. Strong and consistent supervisory skills. Commercial acumen. Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.<br><br><br>What We Offer<br><br>Aldar Education is a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package including medical cover, flights, housing, and free child school places. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.<br><br>Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.<br><br>Aldar Education is keen to hear from like-minded, forward thinking school leaders who would welcome the challenge and opportunities that we have to offer.<br><br>This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.<br><br>Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.
UAE - Dubai
Job Description<br><br>For all staff in school we share a responsibility to ensure that children are always safe and properly supervised. Our school is committed to 'amazing learning'- providing enjoyable and meaningful learning experiences so that every pupil makes as much progress as possible. All staff are expected to adhere to NIS policies and code of conduct and commit to promoting our vision - 'A happy community school with amazing learning at its heart where pupils are empowered to make choices, engage in meaningful learning experiences and make exceptional progress'<br><br>Job Purpose<br><br>Set high expectations which inspire, motivate and challenge pupils :<br><br>Establish a safe and stimulating environment for pupils, rooted in mutual respect Set goals that stretch and challenge pupils of all backgrounds, abilities and dispositions Demonstrate consistently the positive attitudes, values and behaviour which are expected of pupils<br><br>Promote positive progress and outcomes with/for pupils through:<br><br>Accountability of pupils' attainment, progress and outcomes Awareness of pupils' capabilities and their prior knowledge, and plan teaching to build on these Guidance of pupils to reflect on the progress they have made and their emerging needs Knowledge and understanding of how pupils learn and how this impacts on teaching Encouraging pupils to take a responsible and conscientious attitude to their own work and study<br><br>Demonstrate Good Subject And Curriculum Knowledge Through<br><br>Sound knowledge of the relevant subject(s) and curriculum areas, foster and maintain pupils' interest in the subject, and address misunderstandings Critical understanding of developments in the subject and curriculum areas, and promote the value of scholarship Demonstrate an understanding of and take responsibility for promoting high standards of literacy, articulacy and the correct use of Standard English, whatever the teacher's specialist subject If teaching early reading, demonstrate a clear understanding of systematic synthetic phonics If teaching early mathematics, demonstrate a clear understanding of appropriate teaching strategies<br><br>Plan and teach well-structured lessons:<br><br>Impart knowledge and develop understanding through effective use of lesson time Promote a love of learning and pupil's intellectual curiosity Set homework when appropriate and plan other out-of-class activities to consolidate and extend the knowledge and understanding pupils have acquired Reflect systematically on the effectiveness of lessons and approaches to teaching Contribute to the design and provision of an engaging curriculum within the relevant subject area(s)<br><br>Adapt teaching to respond to the strengths and needs of all pupils through:<br><br>The ability to differentiate appropriately, using approaches which enable pupils to be taught effectively A sound understanding of how a range of factors can inhibit pupils' ability to learn, and how best to overcome these Awareness of the physical, social and intellectual development of pupils, and know how to adapt teaching to support pupils' education at different stages of development A clear understanding of the needs of all pupils, including those with special educational needs; those of high ability; those with English as an additional language; those with disabilities; and be able to use and evaluate distinctive teaching approaches to engage and support them<br><br>Make Accurate And Productive Use Of Assessment<br><br>Assess the relevant subject and curriculum areas, including statutory assessment requirements Make use of formative and summative assessment to secure pupils' progress Use relevant data to monitor progress, set targets, and plan subsequent lessons Give pupils regular feedback, both orally and through accurate marking, and encourage pupils to respond positively to the feedback<br><br>Manage behaviour effectively to ensure a good and safe learning environment:<br><br>Have clear rules and routines for behaviour in classrooms, and take responsibility for promoting good and courteous behaviour both in classrooms and around the school, in accordance with the school's behaviour policy Have high expectations of behaviour, and establish a framework for discipline with a range of strategies, using praise, sanctions and rewards consistently and fairly Manage classes effectively, using approaches which are appropriate to pupils' needs in order to involve and motivate them Maintain good relationships with pupils, exercise appropriate authority, and act decisively when necessary<br><br>Key Accountabilities<br><br>Represent areas of knowledge, understanding and skills to students Lead by example in the highest regard for truth, justice, equality of opportunity, human rights, benevolence and compassion Engage and motivate students to achieve at levels that are beyond their expectations and previous limits Use excellent subject knowledge, pedagogic and interpersonal skills to enthuse students and enable students to experience amazing learning Make full use of ICT and the new technologies to enhance the quality of teaching and learning for students of all ages and attainment levels Plan lessons taking full account of students' individual learning needs, as well as their individual learning styles, preferences and capabilities Encourage and enable all students to become effective, confident and independent life-long learners Maintain excellent professional relationships with colleagues by making a wider professional contribution to the continuing improvement of the school Plan and deliver a programme of learning opportunities and activities to enrich and enhance the taught curriculum Co-operate with colleagues to establish and maintain fair and consistent disciplinary practices in the classroom, around the school and on school trips, and taking active measures to protect students from all forms of abuse, including racist or sexist abuse, bullying, and any kind of corporal punishment Communicate open and professionally with parents on a regular basis about the attainment and progress of their child Maintain high levels of confidentiality when speaking to parents and external parties. Model good practice of academic practices Contribute actively to department discussions in academic meetings Contribute to and plan after-school activities as required Actively support the school partnership with the community e.g. attending school / community events which may occasionally occur at weekends or in the evening i.e. school concerts etc. Other responsibilities as reasonably requested<br><br>Teaching<br><br>Plan and prepare schemes of work and complete planning documentation Teach with consistent effectiveness the students in her/his classes, taking full account of all students' individual educational needs Set and mark work to be carried out by the students in school, online, at home and elsewhere as appropriate Promote the intellectual, moral, spiritual, cultural, physical and personal abilities and aptitudes of the students in her/his classes and provide guidance and advice to students on educational and relevant social and other matters Make records of and reports on the personal and social needs of students Take part as appropriate in whole school development and share and promote best practice<br><br>Assessment, recording and reporting<br><br>Assess, record and report on the development, progress and attainment of the students in her/his classes Provide or contribute to oral and written assessments, reports and references relating to individual students or groups of students Guide students to set targets to improve on their previous 'best' and give regular feedback to students to support next steps in learning<br><br>Continuing Professional Development<br><br>Keep under review her/his methods of teaching and programmes of work Be pro-active and take accountability for own development Participate in arrangements for her/his further training and professional development as a teacher<br><br>Curriculum Development<br><br>Advise and co-operate with the Principal and other colleagues on the preparation and development of courses of study, teaching materials, teaching schemes, methods of teaching and assessment and pastoral arrangements Take responsibility for specific subjects To embed UAE heritage and culture within the curriculum<br><br>Position Requirements<br><br>Education: Bachelor degree in Arabic<br><br>Experience: 2 years of teaching in a school<br><br>Competencies<br><br>Outstanding performance and teaching experience in American/ International schools. Strong knowledge and experience of international/American curriculum Excellent communication skills and command of the English language, in spoken and written form A collaborative team-player with excellent personal skills. Classroom and behavior management<br><br>Attributes<br><br>Collaborative team player, inspirational speaker, empathetic listener Integrity and confidentiality Internationally minded Emotional intelligence Intercultural awareness, creative Online and classroom teaching experience Flexible and a can-do attitude<br><br>Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.<br><br>Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description<br><br>ISP Principles<br><br>Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding<br><br>and Health & Safety issues and acting and following up on all concerns appropriately.<br><br>Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.<br><br>Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.<br><br>Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.<br><br>Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.<br><br>ISP Commitment to Safeguarding Principles<br><br>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.<br><br>ISP Commitment to Diversity, Equity, Inclusion, and Belonging<br><br>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
UAE - Dubai
岗位定位作为集团薪酬福利体系建设的核心负责人，牵头搭建并迭代全集团标准化薪酬福利体系，统筹跨国公司薪酬管理与落地工作，结合全球人力资源战略与业务发展需求，优化薪酬激励机制，确保薪酬体系的合规性、竞争力与公平性，为集团人才吸引、留存及激励提供坚实支撑，兼具体系搭建、跨国协同与落地执行能力。<br>核心职责1. 薪酬福利体系搭建与优化：主导构建覆盖全集团（含境内外分支机构）的薪酬福利体系，包括薪酬结构设计、职级薪酬宽带、绩效薪酬联动、福利方案（五险一金、补充商业保险、弹性福利等）制定，结合行业标杆与集团战略持续迭代优化，建立科学的薪酬调整与优化机制。2. 统筹股权长期激励体系的全流程设计与落地，结合公司战略发展规划、行业竞争格局及核心人才激励需求，搭建科学合理、兼具吸引力与约束性的股权激励框架（含期权、限制性股票、虚拟股权等多种激励模式）；牵头开展激励对象筛选、授予价格测算、行权条件设定、激励期限规划等核心工作，确保激励方案合规合法、贴合公司实际且具备可执行性；联动法务、财务、人力等相关部门，推进激励方案的合规审核、备案登记及落地实施，解决实施过程中的各类专业问题；定期跟踪股权激励方案的执行效果，结合公司经营状况、市场环境变化及激励反馈，优化调整激励策略，持续发挥长期激励对核心人才的绑定、激励作用，支撑公司人才梯队建设与战略目标达成。3. 跨国薪酬管理与落地：统筹跨国公司薪酬建设工作，协调境内外薪酬政策衔接，适配不同国家/地区的劳动法规、税收政策及薪酬市场行情，解决跨国薪酬发放、汇率换算、跨境合规等核心问题，确保全球薪酬管理工作高效落地。4. 薪酬合规与风险管控：深入研究全球各区域薪酬相关法律法规（劳动法、税法、社保政策等），建立薪酬合规审查机制，定期开展薪酬合规自查与风险评估，规避跨国薪酬运营风险，确保集团薪酬工作全流程合规。5. 薪酬数据分析与优化：建立薪酬数据分析体系，定期开展薪酬竞争力分析、内部公平性分析、薪酬成本测算与管控，输出薪酬分析报告，为集团薪酬策略调整、人才激励决策提供数据支撑，实现薪酬成本精准管控与效能最大化。6. 跨部门与跨国协同：联动集团各业务线、海外分支机构及人力资源各模块，对接薪酬福利需求，推动薪酬体系在全球范围内落地执行；协同财务、法务部门，解决薪酬发放、税务筹划、合规审核等跨部门事宜，搭建顺畅的跨国协同机制。7. 薪酬体系宣导与落地支持：负责集团薪酬福利政策的宣导与培训工作，解答境内外员工及管理层关于薪酬福利的疑问；指导各区域薪酬落地执行，收集反馈并持续优化流程，提升员工对薪酬福利体系的认可度。<br>任职要求1. 学历背景：本科及以上学历，人力资源管理、工商管理、会计学、经济学等相关专业优先，持有C&B相关专业认证（如CCP、GRP）者加分。2. 工作经验：8年以上薪酬福利相关工作经验，其中至少3年互联网大厂（头部互联网企业）薪酬管理岗经验，具备完整的薪酬福利体系从0到1搭建及迭代优化全流程经验，拥有跨国公司薪酬建设与管理实战经验。3. 核心能力：具备扎实的薪酬福利体系搭建能力，熟悉境内外薪酬结构设计、福利方案制定及跨国薪酬管理逻辑；具备优秀的数据分析能力与问题解决能力，能通过数据驱动薪酬策略优化；具备较强的项目管理能力与抗压能力。4. 语言能力：英语可作为工作语言，能熟练用英语进行跨文化商务沟通、撰写英文薪酬政策文件、主导英文跨国会议，适配全球薪酬协同工作需求。5. 其他要求：具备敏锐的行业洞察力与全局思维，能将薪酬管理工作与集团战略、跨国业务发展深度结合；熟悉全球主要国家/地区薪酬合规政策，原则性强，注重细节；具备优秀的跨部门、跨国协同能力与沟通表达能力，认同集团文化。<br>Position Overview As the core person in charge of the group's compensation and benefits system construction, you will take the lead in building and iterating the group-wide standardized compensation and benefits system, oversee the compensation management and implementation of multinational companies, optimize the compensation incentive mechanism in combination with global human resource strategies and business development needs, ensure the compliance, competitiveness and fairness of the compensation system, and provide solid support for the group's talent attraction, retention and motivation. You should be equipped with capabilities in system construction, cross-border collaboration and on-site execution.<br>Core Responsibilities1. Compensation and Benefits System Construction and Optimization: Lead the construction of a compensation and benefits system covering the entire group (including domestic and foreign branches), including salary structure design, salary band for job levels, performance-salary linkage, and formulation of benefit plans (five social insurance and one housing fund, supplementary commercial insurance, flexible benefits, etc.). Continuously iterate and optimize in combination with industry benchmarks and group strategies, and establish a scientific salary adjustment and optimization mechanism.2. Be responsible for overall planning the full-process design and implementation of the equity long-term incentive system. Combine the company's strategic development plan, industry competition pattern and core talent incentive needs to build a scientific, reasonable, attractive and binding equity incentive framework (including various incentive models such as stock options, restricted stocks, and virtual equity); take the lead in core work such as screening incentive objects, calculating grant prices, setting exercise conditions, and planning incentive periods to ensure that the incentive plan is compliant, in line with the company's reality and executable; coordinate with relevant departments such as legal affairs, finance and human resources to promote the compliance review, filing registration and implementation of the incentive plan, and solve various professional problems in the implementation process; regularly track the implementation effect of the equity incentive plan, optimize and adjust the incentive strategy according to the company's operating conditions, changes in the market environment and incentive feedback, continuously exert the binding and incentive effect of long-term incentives on core talents, and support the company's talent echelon construction and the achievement of strategic goals.3. Multinational Compensation Management and Implementation: Oversee the compensation construction of multinational companies, coordinate the connection of domestic and foreign compensation policies, adapt to labor laws, tax policies and compensation market conditions in different countries/regions, solve core issues such as cross-border salary payment, exchange rate conversion and cross-border compliance, and ensure the efficient implementation of global compensation management work.4. Compensation Compliance and Risk Control: In-depth study of compensation-related laws and regulations (labor laws, tax laws, social security policies, etc.) in various global regions, establish a compensation compliance review mechanism, conduct regular compensation compliance self-inspections and risk assessments, avoid cross-border compensation operation risks, and ensure the full-process compliance of the group's compensation work.5. Compensation Data Analysis and Optimization: Establish a compensation data analysis system, regularly conduct compensation competitiveness analysis, internal fairness analysis, compensation cost calculation and control, issue compensation analysis reports, provide data support for the group's compensation strategy adjustment and talent incentive decisions, and realize precise control of compensation costs and maximum efficiency.6. Cross-departmental and Cross-border Collaboration: Collaborate with various business lines of the group, overseas branches and various HR modules to meet compensation and benefits needs and promote the global implementation of the compensation system; coordinate with finance and legal departments to solve cross-departmental matters such as salary payment, tax planning and compliance review, and build a smooth cross-border collaboration mechanism.7. Compensation System Advocacy and Implementation Support: Responsible for the advocacy and training of the group's compensation and benefits policies, answering questions from domestic and foreign employees and management about compensation and benefits; guiding the implementation of compensation in various regions, collecting feedback and continuously optimizing processes, and improving employees' recognition of the compensation and benefits system.<br>Requirements1. Educational Background: Bachelor's degree or above, major in Human Resource Management, Business Administration, Accounting, Economics or related fields is preferred. Those with C&B-related professional certifications (such as CCP, GRP) will be given priority.2. Work Experience: More than 8 years of work experience in compensation and benefits, including at least 3 years of experience in compensation management positions in leading internet companies. Possess full-process experience in building and iterating the compensation and benefits system from scratch, and have practical experience in compensation construction and management of multinational companies.3. Core Capabilities: Have solid capabilities in building compensation and benefits systems, familiar with domestic and foreign salary structure design, benefit plan formulation and cross-border compensation management logic; have excellent data analysis capabilities and problem-solving skills, and can drive the optimization of compensation strategies through data; have strong project management capabilities and pressure resistance.4. Language Ability: English can be used as a working language, proficient in cross-cultural business communication in English, writing English compensation policy documents, and leading English cross-border meetings to meet the needs of global compensation collaboration.5. Other Requirements: Have keen industry insight and overall thinking, and be able to deeply integrate compensation management work with group strategy and cross-border business development; familiar with compensation compliance policies in major global countries/regions, with strong principles and attention to details; have excellent cross-departmental and cross-border collaboration capabilities, communication and expression skills, and recognize the group culture.
UAE - Abu Dhabi Emirate
Job Description<br><br>Job Overview:<br><br>The Principal Instrumentation & Controls Eng is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Instrumentation & Controls-related problems and will work independently with minimal guidance. The Principal Instrumentation & Controls Eng may be responsible for leading functional teams or projects and is regarded as a specialist in the field of Instrumentation & Controls. As such, they must have in-depth expertise in Instrumentation & Controls as well as broad knowledge of the Instrumentation & Controls discipline within the Engineering function.<br><br>Responsibilities<br><br>Key Tasks and Responsibilities:<br><br>Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards Apply in-depth skills and broad knowledge of the business to address complex problems and nonstandard situations Prepare clear and accurate detailed design calculations and analyses including design reports and - procedures Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements Clearly communicate and explain difficult concepts and persuade others to adopt a point of view When acting as Lead Engineer, in addition:Direct medium or large Engineering team as a Lead Engineer Lead the Discipline engineering design of the assigned work area and completed within the planned schedule and budget, in accordance with standards, MDR, and project-specific procedures and to a high professional standard Plan, organize, and direct all aspects of Discipline execution on the assigned project including scope, deliverables, schedule, and all manpower resources - agree allocations with the Discipline Manager Ensure interfaces and deliverables are clearly identified Maintain responsibility for progress and productivity, identifying any required corrective action Act as project representative for the Discipline during meetings with the Project Team, Customer discipline lead, and relevant agencies such as certifying authorities, auditors, third parties, etc Become fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements, including identifying concerns as early as practicable and taking appropriate initiatives to address the issues Interpret contractual requirements as they relate to engineering execution Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders Interface with all disciplines to develop clash-free designs Interface with other departments to obtain input for Discipline designs and drawings Maintain close coordination with other engineering disciplines, Planning, Fabrication, Marine, and Project Management teams, as required Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to the Discipline Lead Engineer and Discipline Manager Prepare estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates, identifying software requirements and any other project-specific requirements Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements Prepare, review, and (as Lead Engineer) approve Discipline engineering design basis, philosophies, and technical specifications Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity Review project schedule and fabrication schedule about construction sequence, milestones, and engineering scope Attend project kickoff and review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required Provide technical direction and review of Designers producing products related to Instrumentation and Controls Engineering Prepare, review, and (as Lead Engineer) approve design reports and procedures Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables Assist procurement personnel in procuring Discipline equipment, materials, and services; ensuring that work produced complies with Customer objectives and procedures; procurement assistance includes preparing, reviewing, and (as Lead Engineer) approving requisitions, evaluating technical quotations, preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by the Discipline Lead Engineer Assist in updating weight reports based on receipt of vendor information Review and (as Lead Engineer) approve vendor and subcontractor submittals, checking for compliance with project specifications and providing comments as necessary Review and (as Lead Engineer) approve design verification through single-discipline check / inter-discipline check (IDC) Provide technical support to fabrication queries, including identifying defect/rectification requirements Keep the Discipline Manager and Project Management Team apprised of all activities and concerns, technical, budgetary, and manpower related Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity Check final subcontractor and vendor data manuals to ensure that all requested data has been received and approved Present issues and problems to Customers in а timely manner and assist the Lead Engineer in negotiating resolution by project and company requirement Perform (as required) Technical Quality Audit reviews by MDR Global Procedures Assist Lead Engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval Capture lessons learned and entered them into MDR's Lessons Learned system Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc. Supervise and guide assigned engineers and coordinate with project Lead Designers for Discipline engineering and design deliverables Responsible for the engineering integrity of the assigned work area Monitor costs of own work processes Assist in the maintenance of departmental technical guidelines and standard calculation notes Participate in the development and maintenance of Global Procedures, Software, and Standards May participate in standards development committees or task groups such as APIDevelop communication and presentation skills (e.g., write technical papers, participate in conferences and/or seminars, present design solutions, and/or present topics at "lunch and learns"; etc.) Identify and provide training to staff in specific techniques and proprietary software Provide information on employee performance to the Discipline Manager Assist the Discipline manager in interviewing job applicants Prepare, review, and (as Lead Engineer) approve automation system definition, including philosophy, specifications, safety drawings, and system architecture Prepare, review, and (as Lead Engineer) approve ESD logic (as applicable) / cause & effect diagrams and F&G logic (as applicable) / cause & effect diagrams Review and (as Lead Engineer) approve specifications and data sheets for Instrumentation & Controls equipment Review and (as Lead Engineer) approve I&C equipment spare parts lists Review and (as Lead Engineer) approve inputs to P&ID development and markups based on receipt of vendor information Review and (as Lead Engineer) approve I&C equipment testing procedures Attend I&C equipment FATs, as required Participate in HAZOP, SIL, and Classification Studies, as required Assist in closing out HAZOP action items Provide construction, pre-commissioning, and commissioning support, as required Participate in automation testing, as required When acting as Lead Engineer, in addition:Act as project-based Discipline point of contact in communications and meetings with Customer counterparts Ensure substantive communications are documented Prepare bids and project Discipline engineering budget and execution plans, updating as required Identify project staff needs based on knowledge of individual engineer's skill sets and provide requests to the Discipline manager Plan, organize, and assign tasks, responsibilities, and manhour budgets to the discipline team, and verify tasks are completed within budgets Plan Discipline Level 4 detail deliverable schedule/ register compliant with the overall execution plan Prepare working forecasts identifying change management plans, corrective action, and real-time schedules Provide Discipline inputs for actual, planning, and forecasting progress reports including associated productivity Alert the project team of any deviation from the scope or а need for a change order Monitor КРI measurement results and take corrective action as necessary to improve Discipline performance, including performance at interfaces with others Coordinate with other Discipline Lead Engineers and Designers to ensure timely receipt of necessary design inputs Review and approve requisitions, technical quotation evaluations and queries, compiled bid tabulations and recommendations, and purchase requisitions; and coordinate with Procurement to expedite vendor documents as required Lead the Discipline team during project audits (internal, Customer, and third-party technical audits) and Design Reviews Review comments from Customers & other agencies on documents and drawings produced by the team, and resolve and give guidance on their update and incorporation Assist the Discipline manager in the preparation of quarterly forecasts and manpower planning Anticipate project engineering needs and plan accordingly Coordinate with vendor for discipline-managed/procured items Assist the Discipline manager and Project Engineering Manager or Project Manager in the Performance Evaluation of project team members<br>Reports to:<br><br>Project: Lead Engineer, Project Engineering Manager, or Project Manage<br><br>Functional: Supervising Engineer or Engineering Manager<br><br>Liaise to: AII Engineering disciplines, Fabrication Group, Safety Department, Offshore Group, Project Management Team,<br><br>Document Control, Project Planner, Project Cost Controller, QC, and Certification Group, Procurement Group, Subcontractors and Vendors, and Customers<br><br>Supervises: Senior Instrumentation and Controls Engineers and Instrumentation and Controls Engineers <br><br>Qualifications<br><br>Essential Qualifications and Education:<br><br>Bachelor’s Degree in Electrical, or Electronics and Instrumentation Engineering (Master’s Degree is preferred)15-20 years of experience in oil and gas with major contractors or consultants predominantly performing detail design Preferably Registered Professional Engineer or member of a professional engineering society Detailed knowledge of design techniques and analysis methods, and detailed knowledge of the theory, content, and application of standards, codes, and guidelines as applicable Knowledgeable in project coordination and execution skills Successful degree holding candidates will be required to provide a degree equivalency certificate issues by the Ministry of Higher Education and Scientific Research (MoHESR). Candidates who do not already have this available are recommended to commence the process to avoid delays in the offer and onboarding process.<br><br>About Us<br><br>Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.<br><br>For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Qode
UAE
<h2 class="h5">Job description</h2>
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<span>Job Description – Lead Infrastructure & Cloud Engineer Position Title: Lead Infrastructure & Cloud Engineer Experience Level: 5–8 Years Location: Dubai Department: Information Technology (IT) Job Summary We are seeking a highly skilled and experienced Lead Infrastructure & Cloud Engineer to manage, support, secure, and optimize the organization’s on-premises and cloud infrastructure.<br> The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).<br> The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization’s IT infrastructure and cloud environments.<br> The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives.<br> Key Responsibilities Infrastructure Administration Manage and maintain enterprise IT infrastructure environments.<br> Administer Windows Server environments and related services.<br> Monitor infrastructure performance, availability, capacity, and system health.<br> Manage operating system upgrades, security patching, and infrastructure lifecycle activities.<br> Ensure adherence to IT governance, security, compliance, and operational standards.<br> Provide advanced L2 and L3 support for infrastructure-related incidents and service requests.<br> Plan and implement infrastructure upgrades, migrations, and modernization initiatives.<br> Coordinate with application, cybersecurity, database, and network teams to maintain service availability.<br> Active Directory and Identity Management Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies.<br> Manage Microsoft Entra ID and Microsoft Entra Connect.<br> Implement and support Identity and Access Management controls.<br> Support Single Sign-On and Multi-Factor Authentication.<br> Manage user provisioning, access permissions, privileged accounts, and identity security policies.<br> Implement Conditional Access policies and identity protection controls.<br> Monitor directory synchronization and resolve authentication-related issues.<br> Conduct periodic reviews of user access, administrative privileges, and inactive accounts.<br> Microsoft 365 Administration Administer and support: Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft Intune Microsoft Defender Microsoft Purview (preferred) Additional responsibilities include: Manage Microsoft 365 licensing and group-based licence allocation.<br> Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues.<br> Support Microsoft 365 security, compliance, retention, and governance initiatives.<br> Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes.<br> Configure and maintain Microsoft Teams and SharePoint administrative policies.<br> Support data-loss prevention, information protection, and eDiscovery requirements.<br> Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents.<br> Cloud Infrastructure Administration Microsoft Azure Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources.<br> Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity.<br> Manage Azure subscriptions, resource groups, role-based access controls, and governance policies.<br> Administer Azure Backup and Azure Site Recovery.<br> Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring.<br> Implement Azure security controls, policies, and recommended cloud governance practices.<br> Optimize Azure resource utilization, licensing, and operational costs.<br> Support Azure landing zones and standardized cloud architecture.<br> Participate in cloud migration, modernization, and workload transformation projects.<br> Implement high-availability and disaster-recovery solutions for Azure workloads.<br> Oracle Cloud Infrastructure Administer OCI Compute, Storage, Networking, Database connectivity, and Security services.<br> Manage Virtual Cloud Networks, subnets, route tables, security lists, and load balancers.<br> Configure and manage OCI Identity and Access Management.<br> Administer OCI compartments, policies, user groups, and access controls.<br> Support OCI Backup, Monitoring, Logging, and Disaster Recovery solutions.<br> Manage hybrid connectivity between OCI and on-premises environments.<br> Monitor OCI resource performance, availability, security, and cost.<br> Participate in OCI migration, modernization, and infrastructure deployment projects.<br> Implement high-availability and business-continuity solutions for OCI workloads.<br> Virtualization and Datacenter Management Manage VMware vSphere and ESXi environments.<br> Administer Microsoft Hyper-V environments.<br> Provision, configure, and maintain virtual machines.<br> Manage virtual infrastructure capacity, availability, and performance.<br> Support high-availability, replication, and disaster-recovery configurations.<br> Manage host upgrades, firmware updates, and virtual infrastructure patching.<br> Perform datacenter capacity planning and resource optimization.<br> Support physical servers, racks, power, cooling, and datacenter-related infrastructure.<br> Coordinate with vendors for hardware maintenance and warranty support.<br> Storage and Backup Administration Administer enterprise storage solutions, including: NetApp QNAP HPE MSA SAN and NAS platforms Manage backup and recovery platforms, including: Veeam Backup & Replication Azure Backup Microsoft 365 backup solutions OCI Backup and Recovery Additional responsibilities include: Monitor backup jobs and resolve failures.<br> Perform regular backup validation and restoration testing.<br> Conduct disaster-recovery exercises.<br> Define and maintain retention, replication, and recovery policies.<br> Maintain recovery documentation, runbooks, and operating procedures.<br> Ensure recovery objectives align with business requirements.<br> Monitor storage capacity, utilization, and performance.<br> Endpoint Management Manage Microsoft Intune and modern device-management solutions.<br> Configure and deploy security baselines, compliance policies, and endpoint controls.<br> Manage Windows Autopilot and automated device provisioning.<br> Administer Windows device lifecycle and patch-management activities.<br> Manage application deployment and endpoint configuration policies.<br> Support desktop and laptop infrastructure.<br> Monitor device compliance and remediate non-compliant endpoints.<br> Support mobile device management and mobile application management requirements.<br> Infrastructure and Cloud Security Implement infrastructure and cloud security controls.<br> Apply cybersecurity best practices and system-hardening standards.<br> Manage privileged access, administrative accounts, and role-based access controls.<br> Investigate and resolve infrastructure and cloud security incidents.<br> Manage system vulnerabilities, patch compliance, and configuration risks.<br> Support compliance assessments, security audits, and governance initiatives.<br> Work closely with cybersecurity teams to implement security recommendations.<br> Maintain secure configuration standards for servers, cloud platforms, storage, backup, and virtualization environments.<br> Support Microsoft Defender for Cloud and other relevant cloud security solutions.<br> Monitoring and Troubleshooting Monitor infrastructure and cloud environments using: SolarWinds Azure Monitor Log Analytics OCI Monitoring VMware monitoring tools Microsoft 365 administrative and security portals Additional responsibilities include: Perform root-cause analysis for major incidents.<br> Resolve escalated L2 and L3 infrastructure and cloud issues.<br> Monitor system health, service availability, resource utilization, and performance.<br> Maintain incident, problem, and change-management records.<br> Develop preventive measures based on recurring incidents and performance trends.<br> Coordinate with vendors, service providers, and internal technical teams for complex issue resolution.<br> Participate in critical incident and service-restoration activities.<br> Automation and Infrastructure as Code Develop PowerShell scripts to automate routine administrative activities.<br> Automate user provisioning, system reporting, health checks, and maintenance tasks.<br> Support infrastructure deployment through automation tools and standardized templates.<br> Implement Infrastructure as Code practices where applicable.<br> Maintain scripts, automation documentation, and version controls.<br> Identify opportunities to improve efficiency through automation and orchestration.<br> Projects, Documentation and Compliance Lead infrastructure and cloud deployment projects.<br> Lead server, virtualization, storage, backup, and cloud migration initiatives.<br> Support new office and datacenter infrastructure deployments.<br> Maintain infrastructure and cloud architecture diagrams.<br> Develop and maintain technical documentation, operating procedures, and support runbooks.<br> Participate in business-continuity and disaster-recovery planning.<br> Support internal and external audits.<br> Evaluate and recommend new infrastructure and cloud technologies.<br> Manage project deliverables, technical risks, timelines, and vendor coordination.<br> Provide technical guidance and mentoring to infrastructure support team members.<br> Ensure all infrastructure changes follow the organization’s change-management processes.<br> Required Technical Skills Microsoft Technologies Windows Server 2016, 2019, and 2022 Active Directory Microsoft Entra ID Microsoft Entra Connect DNS DHCP DFS Group Policy PowerShell Windows Failover Clustering Certificate Services Microsoft 365 Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Microsoft Intune Microsoft Defender Microsoft Purview (preferred) Microsoft Azure Azure Administration Azure Virtual Machines Azure Storage Azure Virtual Networks VPN Gateways Network Security Groups Azure Backup Azure Site Recovery Azure Monitor Log Analytics Azure Policy Role-Based Access Control Microsoft Defender for Cloud Cost Management Oracle Cloud Infrastructure OCI Compute OCI Storage OCI Networking OCI Identity and Access Management OCI Backup and Recovery OCI Monitoring and Logging OCI Security OCI Load Balancing OCI Disaster Recovery Virtualization VMware vSphere VMware ESXi VMware vCenter Microsoft Hyper-V High Availability and Replication Backup and Storage Veeam Backup & Replication NetApp QNAP HPE MSA SAN and NAS technologies Microsoft 365 backup solutions Cloud backup and disaster recovery Endpoint Management Microsoft Intune Windows Autopilot Windows Update for Business Endpoint compliance and configuration management Application packaging and deployment Automation PowerShell scripting Task automation Infrastructure automation Infrastructure as Code knowledge Azure Resource Manager templates or Bicep (preferred) Terraform knowledge (preferred) Supporting Infrastructure Knowledge TCP/IP DNS and DHCP Cloud connectivity VPN technologies Load balancing Firewalls and security controls Hybrid cloud architecture Required Qualifications Education Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering, Cloud Computing, or a related discipline.<br> Experience 5–8 years of experience in infrastructure and cloud engineering.<br> Strong L2 and L3 infrastructure troubleshooting experience.<br> Experience supporting enterprise and multi-site IT environments.<br> Hands-on experience administering Windows Server and Active Directory.<br> Strong Microsoft 365 administration experience.<br> Hands-on experience managing Microsoft Azure and OCI environments.<br> Experience with virtualization, storage, backup, disaster recovery, and endpoint-management technologies.<br> Experience leading infrastructure and cloud implementation or migration projects.<br> Experience supporting business-critical enterprise systems.<br> Working knowledge of cloud security, governance, and cost-optimization practices.<br> Preferred Certifications Microsoft Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft 365 Certified: Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Azure Security Engineer Associate Oracle OCI Architect Associate OCI Architect Professional OCI Cloud Operations Professional Virtualization and Backup VMware Certified Professional Veeam Certified Engineer Other Preferred Certifications ITIL Foundation Certified Cloud Security Professional Terraform Associate Key Competencies Strong infrastructure and cloud troubleshooting skills.<br> Excellent analytical and problem-solving abilities.<br> Strong leadership, communication, and documentation skills.<br> Ability to manage critical incidents under pressure.<br> Infrastructure and cloud project implementation experience.<br> Strong customer service and stakeholder-management skills.<br> Ability to work independently and within cross-functional teams.<br> Ability to manage multiple projects and priorities simultaneously.<br> Strong understanding of infrastructure security, governance, and compliance.<br> Ability to mentor technical team members and provide technical direction.<br> Commercial awareness of cloud consumption, licensing, and cost optimization.<br></span> </div>
Head, Global Implementation & Cash Service, MENAP, Transaction Banking
Accounting, Finance & Banking
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>• The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.</span><br><span>• This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation. Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Strategy</strong></span><br><span>• Drive the Global Implementation and Cash Client Service Group Strategy within respective Cluster/Country, includes identifying and/or creating opportunities to uplift and/or re-establish the profile/identity of the Global Implementation and Cash Client Service Group team </span><br><span>• Ensure active engagement and ongoing alignment with the wider TB business strategy & priorities</span><br><span>• Build in sustainability when developing frameworks and/or redesigning processes, systems, and operating models</span><br><span>• Collaboratively design a suite of capabilities and services in line with respective client tiering, participation for bespoke services in collaboration with partners</span><br><span>• Lead the roll-out of Client Implementation and Cash Client Service Group Harmonization </span><br><span>• Fronting client conversations (Treasury, CFO above) on key pitches to driver overall TB proposition</span><br><span>• Drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions </span><br><span>• Develop regular connect sessions with clients as part of building client relationships, including actively participating in various client forums/events/conferences, strategic discussions, etc.</span><br><span>• Develops, owns, and drives strategic plan/roadmap of client deal management within respective Cluster/Country, ensuring alignment with overall TB Groups and respective Cluster/Country strategies</span><br><span>• Drives strategic plan/roadmap of client deal management </span></p><br><br> <br><p><span><strong>Business</strong></span><br><span>• Drive a continuous improvement model; with the aim to drive efficiency and simplified client experience, ensuring appropriate implementation model is “fit” for clients + TB business priorities, etc.; Including: Client engagement model to mirror client organizations, Harmonization and alignment across partner groups etc.</span><br><span>• Serve as the primary escalation point for critical client service issues, coordinating resolution with internal stakeholders.</span><br><span>• Ensure recurring client service issues are escalated and addressed through appropriate governance and client experience forums.</span><br><span>• Provide expertise advice for change/ transition management for Implementation</span><br><span>• Proactively identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners</span><br><span>• Identify opportunities to improve existing operating model, including the current resourcing, location and client footprint strategy aligned with implementation structure</span><br><span>• Develop an approach to build bench strength within the respective Cluster/Country</span><br><span>• Drive succession planning to actively manage attrition</span><br><span>• Actively managing costs; including identifying opportunities to reduce costs</span><br><span>• Actively drive the management of team productivity and capacity in relation to onshore and offshore activities </span><br><span>• Represent Implementation in Management forums; clearly articulate achievements (including landmark deals), product/client feedback, key challenges, etc. to help drive visibility of the Implementation team across the business</span></p><br><br> <br><p><span><strong>Processes</strong></span><br><span>• Ensures effective and disciplined usage of the Implementation Management system for self and team</span><br><span>• Has product knowledge in both cash, trade and other TB products in scope</span><br><span>• Drive overall Client + Project Management discipline, including effective usage of tools and systems, ensuring trusted and accurate data for reporting, and planning purposes, including oversight of key deals turnaround times management and feedback loops to business / support partners</span><br><span>• Active engagement in key RFP and provide guidance to Implementation managers in providing RFP/RFI responses on the implementation component as part of the Deal team</span><br><span>• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs </span><br><span>• Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements </span><br><span>• Develop and nurture client relationships to ensure the products and services remain aligned to client needs</span><br><span>• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.</span><br><span>• Oversee the overall Project Management of the end-to-end implementation cycle of key deals (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)</span><br><span>• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training</span><br><span>• Seamlessly transition the implemented product and services to service teams for BAU client servicing</span><br><span>• Drive focus on sustainability when considering Implementation’s global strategy, processes, systems, and operating model, as well as in delivering the implementation</span><br><span>• Work with Technology and Operations to design and implement platforms / ecosystem to support TB products</span><br><span>• Understand and utilize emerging technologies and innovations to improve product offerings and meet evolving client needs</span><br><span>• Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience for the clients </span><br><span>• Adopt emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes</span></p><br><br> <br><p><span>• Constructively drives an integrated approach with partners to capture client feedback opportunities </span><br><span>• Drive post implementation activities, including:</span><br><span>o Post Implementation Surveys</span><br><span>o Sharing constructive client feedback with relevant partners</span><br><span>o Utilising feedback to continuously improve our implementation quality and cycle times</span><br><span>• Monitor, track, and resolve client service issues through structured service management practices.</span><br><span>• Participate in regular service review meetings and ensure agreed actions are completed.</span><br><span>• Maintain accurate client service issue logs and drive timely resolution of identified concerns.</span><br><span>• Strengthen collaboration across Coverage, Sales, Product, Operations, and Functional Partner teams to improve service outcomes.</span><br><span>• Capture and share client service insights, service review outcomes, and remediation actions with relevant stakeholders.</span><br><span>• Ensure client complaints are logged and managed in line with the Bank's Complaints Policy.</span><br><span>• Leverage available reporting tools and client experience dashboards to identify trends, address root causes, and improve service performance.</span><br><span>• Help drive sustainability when considering processes, systems, and operating model</span><br><span>• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs</span><br><span>• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify/improve business processes</span></p><br><br> <br><p><span><strong>People & Talent</strong></span><br><span>• Create a safe, inclusive, and collaborative environment for all team members</span><br><span>• Promote growth and development and ensure team members have active development/growth plans</span><br><span>• Encourage open and regular transparent conversations, including two-way feedback loops</span><br><span>• Provide ongoing mentorship and guidance </span><br><span>• Ensure appropriate succession plans are in place</span><br><span>• Adopt and drive a data driven culture</span><br><span>• Create a culture of trust and continuous learning mindset</span><br><span>• Encourage an environment of high performance, growth, and career mobility</span><br><span>• Create internal identity/visibility and actively participate in external awards/surveys</span><br><span>• Foster effective leadership at every level</span><br><span>• Develop, own and drive diversity and inclusion </span><br><span>• Create training plans to build on technical competencies for effective project management</span><br><span>• Foster a safe environment to encourage team members to be brave and speak out</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Collaboratively drive a holistic data management framework for Implementation and Cash Client Service system, driving a consistent definition and usage of attributes and reference data across all Clusters, including proactively addressing data quality issues</span><br><span>• Ensure adherence to all local regulatory, legal and compliance requirements</span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for entire team</span><br><span>• Effective governance of business controls; including developing new business controls if gaps are identified</span><br><span>• Proactive risk management; includes delivery + operational risks</span><br><span>• Chair Cluster/Country Implementation Governance forums; drive key discussion points on deal status alignment (F2B), openly discuss issues and collaboratively solve issues where possible</span><br><span>• Where applicable, ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management</span></p><br><br> <br><p><span><strong>Governance</strong></span><br><span>• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)</span><br><span>• Ensure implementation governance controls are properly executed by the teams</span><br><span>• Assist with the governance of business controls; including identifying opportunities to develop new business controls </span><br><span>• Participate in Cluster/Country Implementation Governance forums to support Cluster Head/Lead and/or Country Head/Lead</span><br><br><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)</span><br><span>• Keep abreast with changing regulatory requirements and provide advisory support to clients</span><br><span>• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.</span><br><span>• Completion of all mandatory risk and compliance training including e-learning within stated timeframes</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>Internal</span><br><span>• Global & Cluster Implementation Heads, Program Execution Head</span><br><span>• Transaction Banking Sales and Coverage MT and directs</span><br><span>• Transaction Banking MT and directs</span><br><span>• Cluster and Country MT</span><br><span>• COO and directs</span><br><span>• Service MT and directs</span><br><span>• DCS MT and directs</span><br><span>• Technology delivery teams MT and directs (PSS, etc.)</span></p><br><br>
<p><span>External</span><br><span>• Treasury Senior Stakeholders</span><br><span>• Client Senior Stakeholders (all segments)</span><br><span>• Third Party Providers</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Application Programming Interfaces (APIs)</span><br><span>• Client experience, behaviours and preferences</span><br><span>• Operational Risk</span><br><span>• Change/ Project Management</span><br><span>• System and technology integration</span><br><span>• Communication & Presentation skills</span><br><span>• Stakeholder Management</span><br><span>• Strategic Thinking</span></p><br><br><b>Qualifications</b> <br><p><span>• 15+ years of banking and finance industry experience or similar industry</span><br><span>• 15+ years’ experience in Client Implementation with strong delivery focus </span><br><span>• Has strong project management disciplines</span><br><span>• Extensive knowledge in API, system and technology integrations, and Transaction Banking products</span><br><span>• Creative problem-solver with a strategic mindset </span><br><span>• Outstanding written and verbal communication skills, including presentation skills</span><br><span>• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset</span><br><span>• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)</span><br><span>• Experience in managing a team where team members are in multiple countries</span><br><span>• Proven track record of successfully delivering large, complex, and cross-border deals</span><br><span>• PMP certification is a plus</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
EHIF
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Wood is recruiting for a Lead Civil/Structural Engineer to join our UAE Business Unit. This is a full-time office-based role in Sharjah, UAE with business trips.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement </b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Remarkable people, trusted by clients to design and advance the world.</strong></p><br><p>Wood is recruiting for a Lead Civil/Structural Engineer to join our UAE Business Unit. This is a full-time office-based role in Sharjah, UAE with business trips.</p><br><p><i><strong>#Wood #UAE #Sharjah #Lead Civil/Structural #Engineering</strong></i></p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced Lead Civil/Structural Engineer to join our UAE Business Unit. This role is full time residential role based in Sharjah, UAE.</p><br><p><strong>Our Clients and Projects </strong></p><br><p><strong>Designing the future. Transforming the world. </strong></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions. </p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects </strong>Delivered to high profile clients and complex projects in Iraq </li> <li><strong>Commitment to Diversity and Inclusion; </strong>we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice</li> <li><strong>Competitive salary </strong>with regular salary reviews to ensure we are rewarding at the right level in line with the market</li> <li><strong>Commitment to continued professional development; </strong>development plans that are tailored to your individual needs and interests</li> <li><strong>Global connections: </strong>join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li> <li><strong>Medical Insurance: </strong>Ensures inpatient and outpatient medical care is available should you require treatment.</li> <li><strong>Group Life and Personal Accident Insurance: </strong>The company provides Life Assurance cover</li> <li><strong>The Employee Share Plan: </strong>Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award: </strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li></ul><p><strong>Job Objective:</strong></p><br><p><strong>Contribute to the delivery of engineering excellence through:</strong></p><br><ul> <li>Definition and approval of technical scopes.</li> <li>Executing assigned scopes of work. </li> <li>Providing technical expertise to the business </li> <li>Contributing to business growth </li> <li>May manage and supervise teams AND/OR act as a technical specialist </li> <li>Performs complex assignments often requiring development of new or improved products, processes or techniques.</li> <li>Assesses feasibility and soundness of proposed engineering designs, products, and equipment.</li> <li>Uses advanced technical knowledge to perform engineering assignments and produce engineering deliverables including complex problems and to complete any project tasks with minimal guidance and direction.</li> <li>May serve as the Lead Engineer or the project Technical Authority on projects and hold advanced level specialization in one or more areas of expertise. </li> <li>Functions as a technical specialist who develops applications, hypothesis, approaches and applies advanced engineering concepts to unique engineering problems</li> <li>In addition to specialization, generally directs highly qualified professionals engaged in complex engineering projects.</li> <li>Provides technical reviews for complex project within the area of expertise.</li> <li>In consulting business areas, may have authority for a portfolio of consulting projects, managing and providing technical direction and guidance, managing client relationship and project team engagement, with responsibility for cost, schedule, resource allocation and risk.</li></ul><p><strong>Key Accountabilities & Responsibilities:</strong></p><br><p><strong>Definition and approval of technical scopes</strong></p><br><ul> <li>Assists in establishing project aims and outcomes to contribute to the development of a comprehensive project design.</li> <li>Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling projects </li> <li>Makes recommendations on project organization requirements, work methods and procedures and technical innovations by devising practical and economical solutions to problems in own or various engineering disciplines. </li></ul><p><strong>Executing assigned scopes of work.</strong></p><br><ul> <li>Supervises and participates in delivery of complex engineering tasks.</li> <li>Formulates and directs investigations or prototype, model and system studies, evaluating and interpreting the data obtained and recommending practical application of results.</li> <li>Contributes to successful project completion by participating in the resolution of issues such as conflicting design requirements, unsuitability of standard materials, and complex coordination requirements.</li> <li>Coordinates implementation of design engineering solutions.</li> <li>Reviews project-related documentation to ensure accuracy. </li> <li>Supervises complex engineering tasks related to a portion of a major project</li> <li>Work consists of complex procedures and tasks where diagnostic ability is required to assess the situation and identify appropriate actions to follow</li> <li>Assignments cover broad and complex subject matter where issues and factors may be characterized by unusual demands and require additional evaluation to establish the nature and scope of the problem</li> <li>Exercises mature business judgement in devising practical, economical solutions</li> <li>Participate in incident investigations as required</li> <li>Assesses work against standards, aims and specifications.</li> <li>Adhere to and comply with relevant discipline specific procedures and provide feedback for continuous improvement.</li> <li>Management of key stakeholders in the execution and delivery of contracted activities</li> <li>Organising, active participation and occasional leading of design reviews </li></ul><p><strong>Providing technical expertise</strong></p><br><ul> <li>Provides expert advice on design processes, construction methods and other technical areas</li> <li>Advises on the development of new engineering methods and participates in short and long-range planning.</li> <li>Solves problems requiring application of research data in own and allied professional disciplines; exercises mature business judgment in devising practical, economical solutions.</li> <li>Perform the role of Technical Authority when appointed to do so.</li> <li>Provides expert advice on design processes or construction methods</li> <li>Advises on the development of new engineering methods and participates in short and long-range planning</li> <li>Evaluates options and selects technical solutions that optimises technical and financial success</li> <li>Acts as technical custodian for low to medium value bids and proposals</li> <li>Provides awareness of technical advancements and new ways to serve customer needs</li> <li>Helps to establish a culture of technical excellence through role modelling and communicating expectations</li> <li>Undertakes Technical Bid Evaluation for subcontracted scopes and may have oversight of vendors</li></ul><p><strong>Contributing to business growth</strong></p><br><ul> <li>Contributes to business development through regular engagement, relationship building and delivery to clients, as well as seeking opportunities to expand scope of work for Wood.</li> <li>Contributes to engineering bids and proposals</li></ul><p><strong>Manage and supervise others</strong></p><br><ul> <li>May be responsible for supervising technical specialists or engineers responsible for complex technical tasks.</li> <li>Provides technical guidance and direction to teams of professional and non-professional staff.</li> <li>Outlines requirements, assigns tasks, and supervises progress to ensure that targets and specifications are being met.</li> <li>Provides technical direction to project team members.</li> <li>Provides coaching and mentoring for direct reports.</li> <li>Monitor compliance with competence standards.</li> <li>Participates in recruitment, selection, transfers and promotion of resources to meet succession and business plans. Support the development and retention of motivated and competent people. Manages performance of direct reports.</li> <li>Supporting and supervising tasks delegated to direct reports / respective team </li> <li>Manage and direct resources efficiently and effectively.</li> <li>In consultancy business areas, may manage multiple small projects, with responsibility for cost, risk, resource allocation and risk</li> <li>Supervises delivery of subcontracted design engineering </li> <li>Provides appropriate HSSE leadership including compliance with site and office safety requirements and technical/design safety requirements.</li></ul><p><strong>Working Relationships </strong></p><br><p><strong>Internal:</strong></p><br><ul> <li>Establishes effective working relations with colleagues, associates, direct reports, project team members</li> <li>Develops productive, collaborative relationships of trust within and across offices and regions, as well as with functions. Shares resources and work appropriately, based on the good of the company as a whole.</li> <li>Interfaces with multiple disciplines including project engineers and Proposal groups</li> <li>Confers with engineers, managers, and others to discuss project, prepare documents and modify schedules</li> <li>Facilitates effective communication between various disciplines </li></ul><p><strong>External:</strong></p><br><ul> <li>Establishes effective working relations with clients and officials.</li> <li>Build relationship with customers to discuss requirements, understands customer needs and applies technical solutions to meet goals</li> <li>Participates in professional organizations to maintain current knowledge of technical innovations. </li></ul><p><strong>Level Of Influence & Decision-Making Authority</strong></p><br><ul> <li>Actions and decisions typically have a significant influence on the medium-term technical, operational and financial results of a business group or function.</li> <li>Work is performed under general direction and is reviewed for conformance with policies and general efficiency.</li> <li>Assistance is provided with unusual situations that do not have clear goals</li> <li>Keeps manager informed of progress, potentially controversial matters or far-reaching implications</li> <li>May supervise a group of engineers, or may be an expert in their field, providing ideas, guidance and advice to others.</li> <li>Teaches/coaches problem solving, creative thinking and project planning skills to less experienced staff. Pursues progression of the corporate knowledge base</li> <li>Gives input for recruitment, discipline and performance issues</li> <li>Regularly provides functional supervision, i.e. assists, trains, reviews work</li> <li>Errors may have significant impact on profitability and customer relations</li> <li>Responsible for accuracy and timelines of work produced by assigned team</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable? </strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.</p><br><p><strong>Expected:</strong></p><br><ul> <li>B.S. or equivalent degree in the Engineering discipline from an accredited university</li> <li>Minimum of 15+ years relevant experience in major Brownfield oil & gas projects, including at least five (5) years in similar position. </li></ul><p><strong>Knowledge, skills and experience:</strong></p><br><ul> <li>Specific experience in Oil and Gas projects across their lifecycle in the GCC region, preferred</li> <li>Pre-FEED, FEED experience is required</li> <li>Detailed Engineering experience is preferred</li></ul><p><strong>Role-Specific Skills and Knowledge: </strong></p><br><ul> <li>Technically competent in own discipline, pursues continuous professional development of skills and knowledge according to standards</li> <li>Professional level of knowledge of relevant regulatory framework and legislation </li> <li>Ability to supervise, manage, motivate and mentor technical professionals</li> <li>Multi-discipline knowledge, knowledge of advanced principles and techniques of engineering as well as quality management standards and practices required</li> <li>Recognized as a technical expert with ability to develop and mentor more junior staff</li> <li>Ability to execute and oversee project scope, budget and schedule</li> <li>Consistently demonstrates creativity and innovation in finding solutions and alternatives to address complex client requirements</li> <li>Effective communication and interpersonal skills for inter-departmental and external company interactions</li> <li>Ability to diagnose and resolve significant and unusual problems and generate substantial improvements to practices and procedures.</li> <li>Agile, with ability to adapt and troublesheet solutions</li> <li>Ability to broadly interpret principles, theories, and concepts of an engineering specialty.</li> <li>Possess a good knowledge of the various Business Units, Functions, Sectors and services offered within business area, a general understanding of other Wood business offerings and some ability to network and connect internal stakeholders</li> <li>Has a in depth understanding of Wood's business position and commercial objectives, is able to implement recommend improvements to those commercial objectives. Understands and can manage technical and commercial risk.</li></ul><p><strong>Personal attributes:</strong></p><br><ul> <li>Solutions-oriented and creative, able to apply process and rigour to deliver quality solutions </li> <li>Compelling communicator both verbally and in written form</li> <li>Good interpersonal and team working skills, builds positive relationships with supervisors, subordinates, peers and clients</li> <li>Enthusiastic, conscientious and committed to continuous professional development of self and others</li> <li>High level of awareness and commitment to safety in all aspects of daily work.</li> <li>Strong organizational skills and attention to detail.</li> <li>Highly motivated and demonstrates personal initiative.</li> <li>Possesses integrity, strong work ethic, positive attitude, and is dependable.</li> <li>Adaptable and flexible to the changing needs of projects</li></ul> </div>
UAE
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.<br>Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.<br>Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.<br>SCOPE / BUSINESS CONTEXT <br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort <br>Number of Direct Reports – 18<br>Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br>CANDIDATE PROFILE <br>Experience <br>Previous experience with a large scale or multi-site EBC environment <br>Skills and Knowledge <br>Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure<br>Possesses excellent telephone sales skills<br>Strong customer development and relationship management skills<br>Ability to set accurate revenue goals for team<br>Ability to interpret market data and apply to sales strategy<br>Ability to implement successful sales strategies for multiple properties<br>Knowledge of all Marriott Lodging products, cultures and brand strategies<br>Knowledge of need time strategy as developed by Revenue Management<br>Knowledge of contractual agreements and legal implications<br>Knowledge of food trends, food and beverage composition and menu planning<br>Effective sales skills to upsell products and services<br>Ability to manage and balance large group and local catering business<br>Knowledge of marketing strategies<br>Knowledge of group business<br>Knowledge of operations and associated challenges for all brands<br>Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning<br>Strong communication skills (verbal, listening, writing)<br>Effective decision making skills<br>Ability to influence others<br>Effective coaching and development skills<br>Strong organization skills<br>Ability to use standard software applications and hotel systems including SFA, NGS,Opera S&C Delphi, PMS, MARSHA, etc.<br>Strategic planning skills<br>Ability to evaluate business trends and modify business strategies accordingly<br>Ability to execute against the strategy; drive results<br>Strong problem-solving skills<br>Strong consensus building skills<br>Strong analytical skills<br>Good negotiation skills<br>Effective change management skills<br>Effective conflict management skills<br>Strong customer and associate relation skills<br>Ability to develop and maintain relationships e.g., associates, customers, vendors<br>Basic legal knowledge related to hotel operations<br>Strong presentation and platform skills<br>Good training/facilitator skills<br>Ability to effectively manage labor productivity<br>Knowledge of governmental regulations and all health and safety standards <br>Education or Certification<br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred<br>Education or Certification <br>High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferre<br>Sales and Marketing:<br>Provides sales functional expertise to participating hotels. <br>Maximizes revenue by upselling packages and creative food and beverage. <br>Sets direction to ensure that Sales Team achieves goals. <br>Understands and achieves team and individual goals. <br>Provides critical input to market leaders for development of property and overall market sales strategy.<br>Participates in weekly sales strategy meetings.<br>Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.<br>Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.<br>Works with market leadership to encourage non-participating or new hotels to join the sales office<br>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel leaders to improve sales results.<br>Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.<br>Reviews turnover to the Event Planning team for consistency and completion.<br>Works with Director and/or other appropriate leaders to develop, implement and maintain Sales office standards. <br>Reviews turnover to hotels for consistency and completion. <br>Reviews and monitors Sales Office call volume; sets schedule by operating hours and shift levels based on volume; recommends changes in staffing as needed<br>Revenue Management <br>Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.<br>Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.<br>Monitors local, regional and International business outlook and provides updates to Revenue Management.<br>Guest Satisfaction:<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. <br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process. <br>Ensures transfer of accurate, complete and timely information to operating departments at the properties. <br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of Director, Sales Office as appropriate. <br>Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement. Shares recommendations to address guest service issues with team. <br>Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement. <br>Supports the customer recognition program in effect at the X Sales Office. <br>Human Resources:<br>Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties. <br>Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. <br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes. <br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress. <br>Conducts hourly associate performance appraisals according to Standard Operating Procedures. <br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities. <br>Administers sales bonus and incentive programs. <br>Celebrates successes and publicly recognizes the contributions of team members (Golden Circle Award, customer letters etc.). <br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. <br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary. <br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). <br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. <br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program. <br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters). <br>Financial Management <br>Participates in the development of annual shared service operating budget. <br>Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits. <br>Prepares weekly and period end P&L critiques. <br>Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate. <br>MANAGEMENT COMPETENCIES<br>LEADERSHIP<br>Sales and Marketing Management<br>: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. <br>Revenue Management<br>: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel.<br>Guest Satisfaction<br>: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share.<br>Human Resources<br>: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.<br>Financial Management<br>: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. <br>TECHNICAL EXPERTISE<br>Guest Satisfaction<br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>Ensures sales team establishes clear expectations for customers and properties throughout the sales process.<br>Ensures transfer of accurate, complete and timely information to operating departments at the property.<br>Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.<br>Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.<br>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Ensures that a customer recognition program is in effect in the sales office.<br>Human Resources<br>Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the properties.<br>Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.<br>Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.<br>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>Conducts hourly associate performance appraisals according to Standard Operating Procedures.<br>Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.<br>Administers sales bonus and incentive programs.<br>Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.<br>Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems and concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.<br>Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) .<br>Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.<br>Ensures participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizens homes, homeless shelters).<br>Financial Management<br>Manages operating budget including controllable expenses to achieve or exceed budgeted goals.<br>Manages appropriate staffing levels based on projected turnover, seasons, changes in market conditions and call volume. Oversees labor scheduling and corresponding expenses for wages, bonuses and benefits.<br>Processes period end reporting and critique. Communicates financial results to appropriate stakeholders.<br>Understands the operation’s impact on the overall financial goals of the hotel and educates staff on details as appropriate.<br>OTHERS<br>Safety and Security<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.<br>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.<br>Notify Loss Prevention/Security of any guest reports of theft<br>Policies and Procedures<br>Follow company, hotel and department policies and procedures.<br>Follows Marriott International Hotels Limited Regional Office policies and procedures<br>Protect the privacy and security of guests and coworkers.<br>Maintain confidentiality of proprietary materials and information.<br>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.<br>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.<br>Perform other reasonable job duties as requested by Supervisors and Management.<br>Working hours as required to do your job but normally not less than 48 hours per week.<br>Guest Relations<br>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.<br>Assist other employees to ensure proper coverage and prompt guest service.<br>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.<br>Address guests' service needs in a professional, positive, and timely manner.<br>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.<br>Thank guests with genuine appreciation and provide a fond farewell.<br>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.<br>Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.<br>Communication<br>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.<br>Speak to guests and co-workers using clear, appropriate and professional language.<br>Talk with and listen to other employees to effectively exchange information<br>Working with Others<br>Support all co-workers and treat them with dignity and respect.<br>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.<br>Partner with and assist others to promote an environment of teamwork and achieve common goals<br>Quality Assurance/Quality Improvement<br>Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.<br>Physical Tasks<br>Enter and locate work-related information using computers and/or point of sale systems.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Read and visually verify information in a variety of formats (e.g., small print).<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott Internati</span> </div>