Swift Jobs - Abu Dhabi UAE

<p>The Call Center Team Leader will lead a dedicated outbound calling team responsible for driving sales and conversions for Parties, Memberships, and seasonal promotional campaigns across the Orange Wheels, Orange Hub, and Orange Seeds Nursery brands. The role combines hands-on outbound calling with team leadership, coaching, and performance reporting, ensuring the outbound function consistently delivers revenue targets while maintaining a high standard of guest experience on every call.</p><p>Key Responsibilities</p><p>Outbound Calling & Sales</p><ul><li><p>Personally handle outbound calls to drive sales of birthday parties, memberships, and seasonal/promotional offers across OW, OH, and OSN.</p></li><li><p>Achieve and exceed individual and team outbound sales/conversion targets set monthly.</p></li><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li><li><p>Handle objections professionally and convert enquiries into confirmed bookings and membership sign-ups.</p></li><li><p>Ensure accurate and timely data capture of every call outcome in the CRM/call system.</p></li></ul><p>Team Management & Training</p><ul><li><p>Lead, motivate, and manage the day-to-day performance of the outbound call center team.</p></li><li><p>Design and deliver structured training on outbound calling techniques, sales scripts, objection handling, and product/brand knowledge (parties, memberships, promotions) for new and existing team members.</p></li><li><p>Conduct regular call quality monitoring, live/recorded call audits, and provide coaching feedback to improve conversion rates.</p></li><li><p>Set individual targets for team members, track performance, and manage underperformance through structured improvement plans.</p></li><li><p>Roster and manage shift/call schedules to ensure adequate coverage across peak calling hours and seasonal campaign periods.</p></li></ul><p>Reporting & MIS</p><ul><li><p>Prepare and share daily call performance reports (calls made, connects, conversions, revenue) with management.</p></li><li><p>Compile weekly and monthly outbound sales reports with trend analysis, conversion ratios, and campaign-wise performance across OW, OH, and OSN.</p></li><li><p>Track and report on team-level and individual KPIs, highlighting risks, opportunities, and recommendations to improve outbound performance.</p></li><li><p>Coordinate with Marketing and Centre teams to align outbound calling campaigns with ongoing promotions and seasonal offers.</p></li><li><p>Maintain accurate documentation of scripts, call logs, and campaign outcomes for audit and continuity purposes.</p></li></ul><p>Candidate Requirements</p><p>Experience</p><ul><li><p>Minimum 5 years of outbound call Center experience, with a proven track record of outbound sales/conversion success.</p></li><li><p>Prior background in Airlines call Centers, Travel industry, or Hospitality strongly preferred.</p></li><li><p>Prior experience in a Team Leader / supervisory role managing outbound call Center agents is highly desirable.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong outbound sales and persuasion skills, with the ability to convert calls into confirmed bookings/sign-ups.</p></li><li><p>Proven ability to train, coach, and motivate a team of outbound calling agents.</p></li><li><p>Strong analytical skills with the ability to build and present daily, weekly, and monthly performance reports.</p></li><li><p>Excellent verbal communication and telephone etiquette.</p></li><li><p>Working knowledge of CRM/call Center systems and MS Excel/Office tools for reporting.</p></li><li><p>Well organized, target-driven, and able to work under pressure during seasonal peak periods.</p></li></ul><p>Language Requirements</p><ul><li><p>Fluency in English and Arabic is mandatory (spoken and written).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li></ul>

<p>The Industrial Traffic Safety senior specialist is responsible for the independent design, auditing, and continuous improvement of all vehicular and pedestrian traffic systems covering all internal road networks and traffic interfaces (covered & uncovered roads) within EGA Abu Dhabi (Al Taweelah) & Dubai (Jebel Ali) operations. The primary purpose of this role is to eliminate or reduce the risk of vehicle–vehicle and vehicle–pedestrian interactions. By applying traffic impact principles to the floor, this role ensures that facility expansions, layout changes, and daily logistics flows maximize operational efficiency without compromising worker safety or violating EHS (Environmental Health and Safety) regulations. Establish and govern a standardized industrial traffic safety framework across all EGA sites, ensuring horizontal deployment of controls, designs, and lessons learned.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><p><strong>Plant Traffic & Flow Layout Design</strong></p><ul><li><p>Internal Routing & Mapping: Design and optimize indoor and outdoor traffic routing plans that cleanly separate heavy machinery, material handling equipment (MHE), and pedestrian walkways.</p></li><li><p>Expansion Impact Studies: Conduct "Internal Traffic Impact Studies" ahead of any plant expansions, new production line installations, or area re-layouts to predict and eliminate bottleneck hazards and new conflict points.</p></li></ul><p><strong>Risk Assessment & Conflict Analysis</strong></p><ul><li><p>Floor-Level Conflict Mapping: Map and analyze blind spots, high-traffic intersections, and loading dock zones where vehicles and pedestrians cross paths.</p></li><li><p>Near-Miss Data Analytics: Maintain and evaluate log data related to vehicular & pedestrian traffic alerts and surveillance cameras to proactively identify high-risk zones before an injury occurs.</p></li></ul><p><strong>Infrastructure & Technology Implementation</strong></p><ul><li><p>Zoning & Signage: Mandate and oversee the installation of physical traffic control infrastructure, including bollards, impact-resistant barriers, specialized floor striping, overhead convex mirrors, and digital warning signage.</p></li><li><p>Smart Safety Integration: Evaluate advanced safety tech, such as proximity warning sensors, pedestrian-detection cameras on industrial vehicles, automatic speed-limiting zones, and smart interlocking gates at pedestrian crossings.</p></li></ul><p><strong>Budgeting & Financial Management</strong></p><ul><li><p>OPEX Control: Develop and manage the annual Operational Expenditure (OPEX) budget allocated for traffic safety maintenance, including floor re-striping, replacement of safety signage, protective bollard repairs etc.</p></li><li><p>ROI Forecasting: Prepare cost-benefit analyses and Return on Investment (ROI) forecasts for traffic safety investments, demonstrating how reducing near-misses and optimizing internal flows directly mitigates financial losses from material damage and operational downtime.</p></li></ul><p><strong>CAPEX Project Management</strong></p><ul><li><p>Capital Planning: Author, justify, and submit Capital Expenditure (CAPEX) proposals for large-scale site traffic overhauls (e.g., implementing site-wide Industrial vehicle networks, installing electronic pedestrian-gate interlocking systems, or major outdoor parking lot/yard redesigns).</p></li><li><p>Project Execution: Act as the primary stakeholder or project manager for traffic-related CAPEX projects, overseeing contractors from engineering design through to final commissioning and safety sign-off.</p></li></ul><p><strong>External Liaison & TIS Coordination</strong></p><ul><li><p>TIS Consultant Management: Serve as the internal single point of contact (SPOC) for external Traffic Impact Study (TIS) consultants during major site expansions, new plant construction, or changes to municipal highway access points.</p></li><li><p>Internal Data Provision: Coordinate the collection of internal plant data (e.g., peak-hour freight truck volumes, shift-change worker commute data, delivery schedules) to supply external consultants with accurate inputs for their traffic simulation models.</p></li><li><p>Regulatory Alignment: Partner with the external TIS consultants to represent the facility in front of local municipal authorities, Department of Transportation (DOT) officials, and planning boards to secure building permits and right-of-way approvals as and when required. Be familiar with any other regulatory requirement if applicable.</p></li></ul><p><strong>Audits, Compliance & Training</strong></p><ul><li><p>Safety Audits: Conduct formal, routine Traffic Safety Audits across all shifts, ensuring compliance with OSHA, ISO 45001, and other corporate safety protocols.</p></li><li><p>Standard Operating Procedures (SOPs): Author plant-wide traffic rules (e.g., right-of-way rules, docking procedures, speed limits) and collaborate with HR/Training teams to embed these rules into employee and visitor inductions.</p></li></ul><p><strong>AUTHORITY/ DECISION MAKING:</strong></p><ul><li><p>Layout Approvals & Rejections: Provide mandatory sign-off on all proposed factory floor layouts, facility modifications, and new equipment installations regarding their spatial traffic impact.</p></li><li><p>Mandate Safety Infrastructure: Dictate the required placement and budget allocation for physical barriers, lane markings, and technology within the plant CAPEX projects.</p></li><li><p>Consultant Selection: Review bids, interview, and select preferred external TIS consulting firms and traffic-safety contractors for site projects.</p></li><li><p>Any decision that prevents the system to fail can be taken by the job holder, whilst remaining within the scope of their responsibility (e.g. “Stop-work authority for unsafe traffic layouts”, Authority to reject non-compliant CAPEX designs”.</p></li><li><p>The job holder works independently and keeps the Departmental Management updated and consults in decision making, financials, approvals, signing of contracts.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in engineering/science or High School/Diploma (or equivalent).</p></li></ul><p><strong>Minimum Experience:</strong></p><ul><li><p>5–8 years of experience in traffic management, with hands-on experience in the UAE. Must have a solid grasp of UAE traffic laws and local transport regulations</p></li></ul><p><strong>Technical Skills:</strong></p><ul><li><p>Risk Assessment Frameworks: Mastery of Job Safety Analysis (JSA), Failure Mode and Effects Analysis (FMEA), and Hazard Identification methodologies applied to traffic environments.</p></li><li><p>Regulatory Knowledge: Thorough knowledge of Safety management systems, knowledge of auditing system design & implementation, international Health & safety standards and general knowledge of legal aspects in relation to traffic safety.</p></li><li><p>Root-Cause Analysis: A methodical mindset capable of looking past "human error" to diagnose systemic engineering flaws in a layout when traffic incidents occur.</p></li><li><p>Excellent interpersonal and customer focused skills.</p></li><li><p>Excellent time management and priority setting skills.</p></li></ul>

KEY ACCOUNTABILITIES\nJob Specific Accountabilities\n•\tPerform the role of performing authority/job officer, during preventive / corrective / breakdown / shutdown / turnaround maintenance in the Super Complex and Well Head Towers.\n•\tReceives work request from Rotating Equipment Supervisor. Attends directly to requests from various Sections in the Super Complex & WHTs for maintenance of different rotating equipment and packages like gas turbines, gas compressors, gear boxes, diesel engines, air compressors, various pumps, mechanical seals, auxiliary systems of rotating equipments, utility packages and material handling equipments.\n•\tDisassembles, assembles, observes, repairs, tests, collects data and prepares reports etc. on rotating equipments and auxiliaries, as tasks related to maintenance. \n•\tPerforms installation and mechanical alignment of equipment such as pumps, compressors, gas turbines, using relevant tools including computerised laser alignment tools.\n•\tInstalls, removes, inspects and repairs mechanical spare parts like bearings, seals etc. on typical rotating equipment.\n•\tMonitors and measures vibrations readings level and keeps records for each unit, including detecting abnormalities, analyzing problems and recommending corrective actions. \n•\tUses and ensures safe use of proper tools and tackles on the job by assigned workforce.\n•\tCarries out periodic pre-use inspection of tools and special tools, repairs, overhauls and tests them when required.\n•\tAble to perform assigned tasks independently with minimum supervision\n•\tAgree for Offshore work location based on rotation cycles as directed by ADNOC HR policy.\n•\tLearns from the methods and errors and recommends to the Sr tech/supervisor on ways of continuous improvement.\n•\tAssists the Sr.Tech/ supervisor to improve the productivity of workforce by making relevant recommendations as well as to achieve cost effective maintenance. \n•\tIdentifies and reports requirement of spare parts and recommends its use on repair or replacement basis. Assists the Supervisor to specify the spares for procurement.\n•\tChecks and verifies tools, spares and other materials for conformity with the order for its acceptance and fitness for use, on arrival of items.\n•\tChecks and verifies the compliance of works executed by the contractors for its completion and technical acceptability.\n•\tDirects the Materials Service Clerks for proper preservation and storage of spare parts & consumables.\n•\tAttends group safety meetings, takes part in safety observation tours and reports incidents and near-misses.\n•\tMakes recommendations to continuously improve the method of work, for safe execution.\n•\tUses and ensures the use of proper PPEs by self and the team members.\n•\tEnsures proper housekeeping at all times at job sites.\n•\tActs as a member of the emergency team and participates in fire-fighting when required.\n•\tCarries out planned PMs of rotating equipment and auxiliaries according to prepared job plans which includes strainer cleaning, lube oil replacement, run out check, air filters / fuel filters replacement, collecting samples for lube oil analysis\n•\tAssists various rotating equipment vendors for conducting stage inspections and overhauls for eg. rotor replacements, boroscopic inspection, level 1, 2 & 3 inspections of gas turbines. \n•\tPractice trouble shooting methods effectively on site for various rotating equipments \n•\tTo review PTW and attend daily permit meetings.\n•\tUse MAXIMO (maintenance management system) for raising and closing WOs, PMRs, material requests etc.\n•\tProvide comprehensive and detailed e-logbook handovers at the end of each shift and crew change.\n•\tSupports engineering, construction and commissioning activities, onshore and offshore during project stage for rotating equipments and packages. \n•\tRaise punch points and observation records for non-conformances found during onshore construction and follow-up closeout.\n

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>General</p><ul><li><p>Makes patients and their families feel welcome in the hospital.</p></li><li><p>Exhibits care and service with empathy.</p></li><li><p>Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.</p></li><li><p>Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.</p></li><li><p>section Arranges for an interpreter as needed.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Relays feedback from patients and their families to the Front Office In Charge.</p></li><li><p>Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.</p></li><li><p>Protects patients' rights by maintaining confidentiality of personal and financial information.</p></li><li><p>Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.</p></li><li><p>Contributes to team effort by accomplishing related results as needed</p></li><li><p>Competence is demonstrated in all performance output areas</p></li><li><p>Meet patient and customer expectations and maintain quality service principles&nbsp;</p></li><li><p>Manages complaints in a time sensitive manner&nbsp;</p></li><li><p>Document and resole complaint where applicable&nbsp;</p></li><li><p>Participate in Quality Improvement projects</p></li><li><p>Company values are demonstrated in behaviour</p></li><li><p>Participates in educational programs, in-service meetings and trainings as directed&nbsp;</p></li><li><p>Attends meetings as required</p></li></ul><br><ol start="2"><li><p>&nbsp;Customer Service&nbsp;</p></li></ol><ul><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Directs patients to the right department by escorting them.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Conduct daily patient satisfaction survey</p></li><li><p>Conduct daily patient visit</p></li><li><p>Relays feedback from patients and their families to the Customer Relations Manager</p></li></ul><br><ol start="3"><li><p>&nbsp;Call Center</p></li></ol><ul><li><p>Answers incoming calls within 3 rings</p></li><li><p>Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.</p></li><li><p>Answers caller's questions at the same time tries to obtain full understanding of what information is being requested.</p></li><li><p>Understands the requirement of the callers and provides information accordingly. Provides accurate information about the services offered by the Hospital.</p></li><li><p>Directs calls to the appropriate department/individuals; both external &amp; internal calls.</p></li><li><p>Maintains an accurate telephone directory to ensure connecting callers to the desired destination.</p></li><li><p>Conducts appointment bookings for the clinics.</p></li><li><p>Provides physician referrals to callers.</p></li><li><p>Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.</p></li><li><p>Responds to caller query/ problems within assigned level of authority.&nbsp;</p></li><li><p>Reports in a detailed and accurate manner to the Call Center Supervisor, when required.</p></li><li><p>Ensures the caller is on hold when transferring or briefly leaving the line and informs the caller prior to doing so.</p></li><li><p>Directs complaints to the concerned department and transfers extremely difficult callers to the Call Center Front Office In Charge</p><br></li></ul><ol start="4"><li><p>&nbsp;Outpatient Clinics</p></li></ol><ul><li><p>Registers new patients in the Information Technology system ensuring accurate information is collected and opens new medical record accordingly.</p></li><li><p>Messages are taken and delivered to appropriate individuals within set time frame&nbsp;</p></li><li><p>Telephone etiquette principles are followed&nbsp;</p></li><li><p>Patient demographic data and accurate eligibility details collected and entered into system as per company standards&nbsp;</p></li><li><p>Schedules appointments, collects payments, enters charges, performs back office work and issues receipts as specified in the duty rota.&nbsp;</p></li><li><p>Communicates all relevant information to Front Office In Charge on a daily basis.</p></li><li><p>Expedites flow of visitors/patients and ensures that each person receives customer care service that exceeds expectations by providing a welcoming environment.</p></li><li><p>Provides information about medical insurance coverage to patients and checks with the accounts/insurances department to ensure accurate information before sending the patient to the doctor.</p></li><li><p>Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Patient / Customer are welcomed and received according to company procedure&nbsp;</p></li><li><p>Registration forms are signed and filed.&nbsp;</p></li><li><p>Insurance Card copies kept on patient files/system.&nbsp;</p></li><li><p>Patient attendance confirmed by entering data into the system as per company standards. Patient medical records requested where applicable.&nbsp;</p></li><li><p>Financial Consent Form signed by patient/legal guardian&nbsp;</p></li><li><p>Act as source of information about hospital/clinic services, policies and rules</p><br></li></ul><ol start="5"><li><p>&nbsp;Inpatient Wards</p></li></ol><ul><li><p>Patients are pre-admitted as per pre-admission procedure&nbsp;</p></li><li><p>Patients are informed of documentation required and relevant financial aspects, for admission&nbsp;</p></li><li><p>Patients are discharged as per procedure&nbsp;</p></li><li><p>Discharge records are completed and processed as per procedure&nbsp;</p><br></li></ul><ol start="6"><li><p>&nbsp;Billing</p></li></ol><ul><li><p>Generation of timely and accurate bills, receipts and refunds as per hospital policy.</p></li><li><p>Collecting and remitting cash.&nbsp;</p></li><li><p>Remit all the bills/ cash accurately to finance at the end of the shift&nbsp;</p></li><li><p>Generation of cash/credit summary and reports on a daily basis&nbsp;</p></li><li><p>Daily reconciliation of collection summary with cash remittance&nbsp;</p></li><li><p>Updating of patient accounts daily&nbsp;</p></li><li><p>Checking on interim bills and following up on patients for further deposits&nbsp;</p></li><li><p>Reconciliation of charges posted bills not raised on a daily basis</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Ability to analyze and solve problems.</p><br><ol><li><p>Ability to demonstrate highly developed communication and organizational skills at all levels.</p></li></ol></li></ol><br><ol start="2"><li><p>Ability to manage difficult patient situations, responding promptly to the needs of the patient, soliciting feedback to improve service, responding to requests for service/assistance.</p></li></ol><br><ol start="3"><li><p>Ability to provide compassionate care that is respectful to patients' cultural preferences.</p></li></ol><br><ol start="4"><li><p>Ability to review procedures and implement new models of service delivery to satisfy Patient and Customer and organizational requirements.</p></li></ol><br><ol start="5"><li><p>Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.</p></li></ol><br><ol start="6"><li><p>Administrative Skills: Attention to details, Good telephone etiquettes, Team player, Stress management and Time management skill.</p></li></ol><br><ol start="7"><li><p>Dedicated, polite, professional, light hearted, intelligent, trustworthy, empathetic, organized and able to multitask.</p></li></ol><br><ol start="8"><li><p>Demonstrated commitment to quality outcomes&nbsp;</p></li></ol><br><ol start="9"><li><p>Demonstrates knowledge and practice of confidentiality policy.&nbsp;</p></li></ol><br><ol start="10"><li><p>Diploma or Graduate in any discipline.</p></li></ol><p></p></section>

<p><strong>Job Purpose</strong></p><ul><li><p>Accountable for preventing catastrophic events, including molten metal explosions, high-energy electrical incidents, structural failures, toxic gas releases, and major fires.</p></li><li><p>Ensures that major hazard risks are systematically identified, controlled, verified, and reported to Executive Management and the Board.</p></li><li><p>Safeguards people, assets, reputation, and business continuity by strengthening governance, assurance, and operational discipline across all major hazard activities.</p></li></ul><p><strong>Strategic Accountabilities</strong></p><p><strong>Major Hazard Governance</strong></p><ul><li><p>Establish and maintain an enterprise-wide Major Hazard Risk Management Framework.</p></li><li><p>Define, implement, and oversee Critical Controls for major hazard exposures, including:</p><ul><li><p>Molten metal handling and transfer operations.</p></li><li><p>Potline integrity and high-voltage electrical systems.</p></li><li><p>Gas systems (e.g., natural gas, hydrogen, compressed gases).</p></li><li><p>Pressure systems and stored energy hazards.</p></li><li><p>Confined space entry and associated high-risk activities.</p></li></ul></li><li><p>Ensure governance and control frameworks are aligned with recognized international standards and best practice, including:</p><ul><li><p>International Council on Mining and Metals Critical Control Management guidance.</p></li><li><p>Center for Chemical Process Safety Risk-Based Process Safety framework.</p></li><li><p>Occupational Safety and Health Administration (OSHA) Process Safety Management (PSM) principles.</p></li></ul></li></ul><p><strong>Fatality & Serious Injury Prevention (SIF Focus)</strong></p><ul><li><p>Lead the strategic shift from traditional lagging safety metrics (TRIFR/LTIFR) toward Serious Injury and Fatality (SIF) prevention, ensuring the organization prioritizes catastrophic risk exposure and Major Accident Event (MAE) prevention.</p></li><li><p>Establish and govern a robust SIF and High Potential (HiPo) Event Framework, including clear definitions, classification criteria, and escalation thresholds.</p></li><li><p>Monitor and report barrier health and Critical Control effectiveness, ensuring early detection of control degradation, overdue verification activities, weak signals, and operational drift.</p></li><li><p>Ensure all high-potential events, critical control failures, and repeated systemic weaknesses are reviewed directly with the committee, including:</p><ul><li><p>Credible worst-case outcomes.</p></li><li><p>Failed or degraded controls.</p></li><li><p>Immediate corrective actions.</p></li><li><p>Long-term systemic improvements.</p></li></ul></li><li><p>Implement and oversee an independent verification program for Life-Saving Rules and Critical Controls, ensuring that high-risk controls are:</p><ul><li><p>Tested against defined performance standards.</p></li><li><p>Verified through field validation and evidence-based assurance.</p></li><li><p>Tracked through governance dashboards.</p></li><li><p>Escalated when non-compliant or ineffective.</p></li></ul></li><li><p>Ensure leadership accountability through structured governance, including SIF performance reviews, barrier assurance reporting, and Board-level visibility of major hazard exposure and control performance.</p></li></ul><p><strong>Engineering & Asset Integrity</strong></p><ul><li><p>Provide governance and oversight of engineering systems that protect against major hazards, including:</p><ul><li><p>Mechanical integrity programs.</p></li><li><p>Electrical integrity and arc-flash risk controls.</p></li><li><p>Management of Change (MOC) governance.</p></li><li><p>Safe design reviews for new smelter technologies and modifications.</p></li></ul></li><li><p>Ensure process safety requirements are embedded into all capital projects, expansions, and major upgrades from concept through commissioning and handover.</p></li></ul><p><strong>Automation & AI in Process Safety</strong></p><ul><li><p>Lead the integration of advanced technologies to strengthen process safety performance and reduce catastrophic risk exposure, including:</p><ul><li><p>AI-based predictive analytics for early anomaly detection and emerging risk trends.</p></li><li><p>Real-time monitoring of critical parameters (temperature, pressure, gas concentrations).</p></li><li><p>Smart sensors for molten metal transport systems and high-risk equipment.</p></li><li><p>Digital barrier management and critical control verification platforms.</p></li><li><p>Automated shutdowns and interlock systems to eliminate or minimize human exposure.</p></li></ul></li><li><p>Ensure digital and automation initiatives are aligned with Serious Injury and Fatality (SIF) prevention principles and leading practices highlighted by the National Safety Council.</p></li></ul><p><strong>Board Reporting & Risk Transparency</strong></p><ul><li><p>Provide quarterly Board-level reporting on key process safety and major hazard indicators, including:</p><ul><li><p>Tier 1 & Tier 2 Process Safety Events.</p></li><li><p>Critical Control Effectiveness Rate.</p></li><li><p>Barrier Health Index.</p></li><li><p>High-Potential Incident (HiPo) trends.</p></li><li><p>Mechanical Integrity backlog and risk exposure.</p></li><li><p>Major Hazard Risk Heat Map.</p></li></ul></li><li><p>Ensure the Board has clear, timely visibility of catastrophic risk exposure, emerging threats, and the effectiveness of mitigation and critical control performance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Engineering degree (Chemical, Mechanical, Electrical, or Process).</p></li><li><p>15+ years in high-hazard industrial operations.</p></li><li><p>Deep expertise in:</p><ul><li><p>HAZOP / LOPA / Bowtie.</p></li><li><p>Critical Control Management.</p></li><li><p>Major Accident Prevention.</p></li><li><p>Experience engaging regulators and Board committees.</p></li><li><p>Strong digital and data analytics literacy.</p></li></ul></li></ul><p><strong>Leadership Expectations</strong></p><ul><li><p>Demonstrate independent authority and confidence to escalate catastrophic risk concerns to Executive Management and the Board.</p></li><li><p>Show courage and decisiveness to stop unsafe high-risk operations when critical controls are ineffective or degraded.</p></li><li><p>Apply a strong systems-thinking mindset to identify underlying causes, systemic weaknesses, and cross-functional risk interactions.</p></li><li><p>Influence senior leadership and operational teams to drive sustained process safety discipline, accountability, and performance improvement.</p></li></ul><p><strong>Key KPIs (Board-Level)</strong></p><ul><li><p>Zero Tier 1 catastrophic process safety events.</p></li><li><p>≥95% Critical Control Verification effectiveness.</p></li><li><p>100% Management of Change (MOC) compliance for major risk changes.</p></li><li><p>Reduction in SIF potential and high-potential events.</p></li><li><p>Closure of high-risk corrective actions within agreed target timeframes.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Major Hazard Governance</p><ul><li><p>Establish and maintain an enterprise-wide Major Hazard Risk Management Framework.</p></li><li><p>Define, implement, and oversee Critical Controls for major hazard exposures, including:</p><ul><li><p>Molten metal handling and transfer operations.</p></li><li><p>Potline integrity and high-voltage electrical systems.</p></li><li><p>Gas systems (e.g., natural gas, hydrogen, and compressed gases).</p></li><li><p>Pressure systems and stored energy hazards.</p></li><li><p>Confined space entry and other high-risk activities.</p></li></ul></li><li><p>Ensure governance and control frameworks are aligned with recognized international standards and industry best practices, including:</p><ul><li><p>International Council on Mining and Metals (ICMM) Critical Control Management Guidance.</p></li><li><p>Center for Chemical Process Safety (CCPS) Risk-Based Process Safety Framework.</p></li><li><p>Occupational Safety and Health Administration (OSHA) Process Safety Management (PSM) Principles.</p></li></ul></li></ul><p>Fatality &amp; Serious Injury Prevention (SIF Focus)</p><ul><li><p>Lead the strategic shift from traditional lagging safety metrics (TRIFR/LTIFR) toward Serious Injury and Fatality (SIF) prevention, ensuring the organization prioritizes catastrophic risk exposure and Major Accident Event (MAE) prevention.</p></li><li><p>Establish and govern a robust SIF and High Potential (HiPo) Event Framework, including:</p><ul><li><p>Clear definitions.</p></li><li><p>Classification criteria.</p></li><li><p>Escalation thresholds.</p></li></ul></li><li><p>Monitor and report barrier health and Critical Control effectiveness by:</p><ul><li><p>Detecting control degradation.</p></li><li><p>Monitoring overdue verification activities.</p></li><li><p>Identifying weak signals.</p></li><li><p>Detecting operational drift.</p></li></ul></li><li><p>Ensure all High Potential events, Critical Control failures, and recurring systemic weaknesses are reviewed with the Executive Committee, including:</p><ul><li><p>Credible worst-case outcomes.</p></li><li><p>Failed or degraded controls.</p></li><li><p>Immediate corrective actions.</p></li><li><p>Long-term systemic improvements.</p></li></ul></li><li><p>Implement and oversee an independent verification program for Life-Saving Rules and Critical Controls by ensuring high-risk controls are:</p><ul><li><p>Tested against defined performance standards.</p></li><li><p>Verified through field validation and evidence-based assurance.</p></li><li><p>Tracked through governance dashboards.</p></li><li><p>Escalated when non-compliant or ineffective.</p></li></ul></li><li><p>Ensure leadership accountability through:</p><ul><li><p>SIF performance reviews.</p></li><li><p>Barrier assurance reporting.</p></li><li><p>Board-level visibility of major hazard exposure and Critical Control performance.</p></li></ul></li></ul><p>Engineering &amp; Asset Integrity</p><ul><li><p>Provide governance and oversight of engineering systems that protect against major hazards, including:</p><ul><li><p>Mechanical Integrity Programs.</p></li><li><p>Electrical Integrity and Arc Flash Risk Controls.</p></li><li><p>Management of Change (MOC) Governance.</p></li><li><p>Safe Design Reviews for new smelter technologies and modifications.</p></li></ul></li><li><p>Ensure Process Safety requirements are embedded into all capital projects, expansions, and major upgrades from concept through commissioning and operational handover.</p></li></ul><p>Automation &amp; AI in Process Safety</p><ul><li><p>Lead the integration of advanced technologies to strengthen Process Safety performance and reduce catastrophic risk exposure, including:</p><ul><li><p>AI-based predictive analytics for early anomaly detection and emerging risk trends.</p></li><li><p>Real-time monitoring of critical parameters such as temperature, pressure, and gas concentrations.</p></li><li><p>Smart sensors for molten metal transport systems and other high-risk equipment.</p></li><li><p>Digital barrier management and Critical Control verification platforms.</p></li><li><p>Automated shutdown and interlock systems to eliminate or minimize human exposure.</p></li></ul></li><li><p>Ensure digital and automation initiatives align with Serious Injury and Fatality (SIF) prevention principles and National Safety Council leading practices.</p></li></ul><p>Board Reporting &amp; Risk Transparency</p><ul><li><p>Provide quarterly Board-level reporting on key Process Safety and Major Hazard indicators, including:</p><ul><li><p>Tier 1 and Tier 2 Process Safety Events.</p></li><li><p>Critical Control Effectiveness Rate.</p></li><li><p>Barrier Health Index.</p></li><li><p>High Potential Incident (HiPo) Trends.</p></li><li><p>Mechanical Integrity Backlog and Risk Exposure.</p></li><li><p>Major Hazard Risk Heat Map.</p></li></ul></li><li><p>Ensure the Board has timely visibility of:</p><ul><li><p>Catastrophic risk exposure.</p></li><li><p>Emerging threats.</p></li><li><p>Effectiveness of mitigation measures.</p></li><li><p>Critical Control performance.</p></li></ul></li></ul><p>Authority &amp; Decision Making</p><p>Authority</p><ul><li><p>Authorized to stop or suspend high-risk operations, including:</p><ul><li><p>Molten metal transfer.</p></li><li><p>High-voltage electrical work.</p></li><li><p>Gas system activities.</p></li><li><p>Confined space entry.</p></li><li><p>Major lifting operations.</p></li></ul></li><li><p>Approve and enforce Critical Control Performance Standards, including verification frequencies, assurance methodologies, and minimum compliance thresholds.</p></li><li><p>Require immediate corrective actions and establish risk-based deadlines where major hazard exposure is elevated or Critical Controls are failing.</p></li><li><p>Approve or reject Management of Change (MOC) outcomes for modifications affecting:</p><ul><li><p>Processes.</p></li><li><p>Equipment.</p></li><li><p>Technology.</p></li><li><p>Procedures.</p></li><li><p>Operating conditions.</p></li></ul></li><li><p>Challenge operational decisions and require revalidation of risk assessments where:</p><ul><li><p>Hazard studies are incomplete, outdated, or poorly scoped.</p></li><li><p>Critical Controls are not clearly defined.</p></li><li><p>Residual risk is not within acceptable or tolerable limits.</p></li></ul></li></ul><p>Decision Making</p><ul><li><p>Identify critical factors affecting major hazard risks and operational safety.</p></li><li><p>Evaluate alternatives and establish priorities based on risk exposure.</p></li><li><p>Anticipate potential outcomes and assess operational consequences.</p></li><li><p>Make informed decisions under conditions of uncertainty and elevated risk.</p></li><li><p>Apply sound engineering judgment, quantitative analysis, and risk-based decision-making principles to protect people, assets, environment, and business continuity.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Engineering (Chemical, Mechanical, Electrical, Process Engineering, or a related discipline).</p></li><li><p>Minimum 15 years of experience in high-hazard industrial operations.</p></li><li><p>Demonstrated expertise in:</p><ul><li><p>Hazard and Operability Studies (HAZOP).</p></li><li><p>Layers of Protection Analysis (LOPA).</p></li><li><p>Bowtie Risk Analysis.</p></li><li><p>Critical Control Management (CCM).</p></li><li><p>Major Accident Prevention.</p></li><li><p>Regulatory engagement and Board Committee reporting.</p></li><li><p>Digital technologies, data analytics, and Process Safety systems.</p></li></ul></li></ul><p>Leadership Expectations</p><ul><li><p>Demonstrates the independence and authority to escalate catastrophic risk concerns to Executive Management and the Board.</p></li><li><p>Exercises the judgment and decisiveness to stop unsafe, high-risk operations when Critical Controls are ineffective or degraded.</p></li><li><p>Applies systems-thinking principles to identify root causes, systemic weaknesses, and cross-functional risk interactions.</p></li><li><p>Influences senior leadership and operational teams to strengthen Process Safety culture, governance, accountability, and continuous improvement.</p></li><li><p>Promotes a proactive approach to catastrophic risk prevention through visible leadership and effective decision-making.</p></li></ul><p>Key Performance Indicators (Board-Level)</p><ul><li><p>Zero Tier 1 Catastrophic Process Safety Events.</p></li><li><p>≥95% Critical Control Verification Effectiveness.</p></li><li><p>100% Management of Change (MOC) compliance for all major risk changes.</p></li><li><p>Continuous reduction in Serious Injury &amp; Fatality (SIF) potential and High Potential (HiPo) events.</p></li><li><p>100% closure of high-risk corrective actions within agreed target timeframes.</p></li></ul><p>Why This Role is Critical in the Aluminium Industry</p><ul><li><p>Ensures effective management of major hazards associated with aluminium smelting operations, including:</p><ul><li><p>Molten metal handling at temperatures exceeding <strong>700°C</strong>.</p></li><li><p>High-amperage electrical systems.</p></li><li><p>Combustible dust hazards.</p></li><li><p>Heavy lifting and crane operations.</p></li></ul></li><li><p>Prevents catastrophic incidents resulting from Critical Control failures, including:</p><ul><li><p>Multi-fatality events.</p></li><li><p>Major fires and explosions.</p></li><li><p>Significant asset damage.</p></li><li><p>Business interruption and reputational loss.</p></li></ul></li><li><p>Drives the organization's transition from reactive injury management to proactive catastrophic risk prevention through:</p><ul><li><p>Robust Major Hazard Governance.</p></li><li><p>Critical Control Assurance.</p></li><li><p>Risk-based decision-making.</p></li><li><p>Executive and Board-level visibility of Process Safety performance.</p></li></ul></li></ul><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p> <h4>About the role</h4> <p>The Server Assistant assists the Server in providing an expertly served dining experience conforming by clearing and resetting tables according to standards.</p> <h4>What you will do</h4> <p><strong>Main duties/description:</strong></p> <ul> <li>Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.</li> <li>Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.</li> <li>Breakdown, clean and set up tables, buffets, and food stations as well as the back-of-house areas.</li> <li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.</li> <li>Retrieve and stock all linen, china, silver, glassware and food and beverage items.</li> <li>Complete opening and closing side work as assigned and have all tables set according to standard. Provide unobtrusive and professional service.</li> <li>Serve an appetizer to guests while explaining the contents and preparation.</li> <li>Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards.</li> <li>Change ashtrays and crumb tables.</li> <li>Carry trays properly and safely as well as break them down.</li> <li>Clear tables and reset them for specific number of persons.</li> <li>Provide quick and attentive assistance to any mishap in the restaurant.</li> <li>Breakdown any buffets or displays when needed and assist servers when needed.</li> <li>Report any accident immediately, no matter how minor, to a manager.</li> <li>Recognize and address potential intoxicated, disruptive or undesirable guests.</li> <li>Clean service area when needed.</li> <li>Light and refill outside heater with propane when needed.</li> <li>Sweep the outdoor seating space before or after a shift if needed.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> <li>Ability to work closely with stewarding and culinary teams and housekeeping.</li> <li>Ability to work with third parties (i.e. staffing agencies, etc.).</li> <li>Plate, prepare food and beverage items and serve as indicated in the Standards Training Manual.</li> <li>Assist with food and beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.).</li> <li>Operate tea and coffee making equipment at any time based on guest requests.</li> <li>Store supplies.</li> <li>Take an active role in implementing safety procedures and following up within the department.</li> <li>Respond properly in any hotel emergency or safety situation.</li> </ul> <p><strong>Standard duties:</strong></p> <ul> <li>Provide a friendly and professional service that always exceeds guests’ expectations.</li> <li>Ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</li> <li>Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.</li> <li>Report for duty punctually wearing professional attire. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</li> <li>Comply with local legislation as required.</li> <li>Maintain good working relationships with your colleagues and all other departments through working by the Golden Rule.</li> <li>Respond to any changes in the division as dictated by the needs of the industry, company or hotel.</li> <li>Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.</li> <li>Conduct and attend training sessions as outlined.</li> <li>Wear hair restraint, hat, gloves to complete assignment within the kitchen areas.</li> <li>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</li> <li>Perform other tasks or projects as assigned by the F&B Outlet Manager or Director of Food and Beverage.</li> </ul> <h4>What you bring:</h4> <ul> <li>A minimum of at least 1+ years of experience in a similar role in a luxury brand.</li> <li>Proficient in English (speaking, reading, writing).</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary accommodation at other Four Seasons Hotels and Resorts.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <li>And so much more!</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p> <h4>About the role</h4> <p>The Server Assistant assists the Server in providing an expertly served dining experience conforming by clearing and resetting tables according to standards.</p> <h4>What you will do</h4> <p><strong>Main duties/description:</strong></p> <ul> <li>Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.</li> <li>Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.</li> <li>Breakdown, clean and set up tables, buffets, and food stations as well as the back-of-house areas.</li> <li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.</li> <li>Retrieve and stock all linen, china, silver, glassware and food and beverage items.</li> <li>Complete opening and closing side work as assigned and have all tables set according to standard. Provide unobtrusive and professional service.</li> <li>Serve an appetizer to guests while explaining the contents and preparation.</li> <li>Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards.</li> <li>Change ashtrays and crumb tables.</li> <li>Carry trays properly and safely as well as break them down.</li> <li>Clear tables and reset them for specific number of persons.</li> <li>Provide quick and attentive assistance to any mishap in the restaurant.</li> <li>Breakdown any buffets or displays when needed and assist servers when needed.</li> <li>Report any accident immediately, no matter how minor, to a manager.</li> <li>Recognize and address potential intoxicated, disruptive or undesirable guests.</li> <li>Clean service area when needed.</li> <li>Light and refill outside heater with propane when needed.</li> <li>Sweep the outdoor seating space before or after a shift if needed.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> <li>Ability to work closely with stewarding and culinary teams and housekeeping.</li> <li>Ability to work with third parties (i.e. staffing agencies, etc.).</li> <li>Plate, prepare food and beverage items and serve as indicated in the Standards Training Manual.</li> <li>Assist with food and beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.).</li> <li>Operate tea and coffee making equipment at any time based on guest requests.</li> <li>Store supplies.</li> <li>Take an active role in implementing safety procedures and following up within the department.</li> <li>Respond properly in any hotel emergency or safety situation.</li> </ul> <p><strong>Standard duties:</strong></p> <ul> <li>Provide a friendly and professional service that always exceeds guests’ expectations.</li> <li>Ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.</li> <li>Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.</li> <li>Report for duty punctually wearing professional attire. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.</li> <li>Comply with local legislation as required.</li> <li>Maintain good working relationships with your colleagues and all other departments through working by the Golden Rule.</li> <li>Respond to any changes in the division as dictated by the needs of the industry, company or hotel.</li> <li>Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.</li> <li>Conduct and attend training sessions as outlined.</li> <li>Wear hair restraint, hat, gloves to complete assignment within the kitchen areas.</li> <li>Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.</li> <li>Perform other tasks or projects as assigned by the F&B Outlet Manager or Director of Food and Beverage.</li> </ul> <h4>What you bring:</h4> <ul> <li>A minimum of at least 1+ years of experience in a similar role in a luxury brand.</li> <li>Proficient in English (speaking, reading, writing).</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary accommodation at other Four Seasons Hotels and Resorts.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <li>And so much more!</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Valid driver’s license appropriate to the vehicle category Good knowledge of local routes, traffic laws, and road safety regulations Ability to operate vehicles safely and efficiently under various conditions Basic vehicle maintenance knowledge (e.g., checking oil, tires, and fuel levels) Good communication and interpersonal skills Flexibility to work varying shifts, including weekends or extended hours</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Valid UAE Heavy Vehicle Driving License (Class 2 or relevant category) Minimum 2–5 years of experience driving heavy vehicles (UAE/GCC experience preferred) Good knowledge of UAE roads, highways, and traffic regulations</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p>The candidate will be responsible for managing daily office operations, coordinating with internal teams and site staff, ensuring smooth administrative processes, and maintaining high organizational standards.</p><br><ul><li><p>Proven experience in office management within the construction sector</p></li><li><p>Strong English communication and comprehension skills</p></li><li><p>Presentable and professional appearance</p></li><li><p>Excellent multitasking and organizational abilities</p></li><li><p>Highly responsible, reliable, and proactive</p></li><li><p>Preference for candidates who speak Malayalam</p></li><li><p>Basic knowledge of HSE (Health, Safety &amp; Environment) standards is required</p></li><li><p>Flexible to work in shifts as per business requirements</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p>Minimum 3+ years of GCC experience Experience in MS Office tools Strong organizational, analytical, and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle pressure Positive attitude, flexibility, and strong teamwork mindset</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Operate and monitor the CCM mold area to ensure safe and uninterrupted billet casting operations.</p></li><li><p>Monitor mold level, cooling water flow, lubrication, and casting parameters to maintain product quality.</p></li><li><p>Identify and report mold abnormalities, casting defects, and breakout risks, taking corrective actions as required.</p></li><li><p>Assist in mold changing, setup, inspection, and routine maintenance activities to ensure equipment reliability.</p></li><li><p>Maintain compliance with safety, quality, and housekeeping standards while achieving production targets.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>12th or ITI/Diploma in Mechanical, Metallurgical, or related discipline.</p></li><li><p>4– 10 years of experience in Continuous Casting Machine (CCM) operations in a steel plant.</p></li><li><p>Knowledge of mold operation, cooling systems, mold powder application, and breakout prevention.</p></li><li><p>Ability to work in rotating shifts and high-temperature industrial environments.</p></li><li><p>Strong focus on safety, quality, and operational discipline.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>valid driver’s license appropriate to the vehicle category Good knowledge of local routes, traffic laws, and road safety regulations Ability to operate vehicles safely and efficiently under various conditions Basic vehicle maintenance knowledge (e.g., checking oil, tires, and fuel levels) Good communication and interpersonal skills Flexibility to work varying shifts, including weekends or extended hours</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Valid UAE Light Vehicle Driving License Minimum 1–3 years of experience as a driver (UAE/GCC experience preferred) Good knowledge of UAE roads, highways, and traffic regulations</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>valid driver’s license appropriate to the vehicle category Good knowledge of local routes, traffic laws, and road safety regulations Ability to operate vehicles safely and efficiently under various conditions Basic vehicle maintenance knowledge (e.g., checking oil, tires, and fuel levels) Good communication and interpersonal skills Flexibility to work varying shifts, including weekends or extended hours</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Valid UAE Light Vehicle Driving License Minimum 1–3 years of experience as a driver (UAE/GCC experience preferred) Good knowledge of UAE roads, highways, and traffic regulations</p><p></p></section>

<ol><li><p>Welcome and assist guests with check-in and check-out.</p></li><li><p>Handle guest inquiries, requests, and complaints professionally.</p></li><li><p>Manage room assignments, and guest accounts.</p></li><li><p>Process payments and maintain accurate guest records.</p></li><li><p>Coordinate with Housekeeping and other departments to ensure smooth guest service.</p></li><li><p>Maintain high standards of hospitality and customer service.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Minimum <strong>2 years of hotel Front Office / Reception experience</strong>.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Knowledge of hotel PMS systems is an advantage.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Ability to work shifts, weekends, and public holidays.</p></li><li><p>Candidates currently available in the UAE are preferred.</p></li></ol>

<ul><li><p>The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, linking sales staff with store management. The role involves ensuring optimal sales operations, overseeing floor management, and maintaining client relationships. A strong focus on leadership, operational efficiency, and brand representation is essential for success in this position.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Client and Business Development</strong></p><p><br></p><ul><li><p>Support the team in building long-term client relationships, leveraging various clienteling tools.</p></li><li><p>Enhance the 'client state of mind' among the team members.</p></li><li><p>Ensure extensive product knowledge throughout the team.</p></li><li><p>Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.</p></li></ul><p><br></p><p><strong>Selling & Floor Management</strong></p><p><br></p><ul><li><p>Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.</p></li><li><p>Act as a role model, demonstrating sales leadership to the team.</p></li></ul><p><br></p><p><strong>Operations</strong></p><p><br></p><ul><li><p>Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.</p></li><li><p>Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.</p></li><li><p>Ensure adherence to loss prevention policies and operational procedures.</p></li></ul><p><br></p><p><strong>Leadership Presence</strong></p><p><br></p><ul><li><p>Exemplify high performance across all functions.</p></li><li><p>Effectively resolve customer complaints, exchanges, and inquiries.</p></li><li><p>Serve as a liaison between staff and management regarding potential performance concerns.</p></li><li><p>Propose and implement action plans to deliver efficient processes and organization of the store.</p></li><li><p>Educate the team on sales plans, personal sales goals, and KPIs.</p></li></ul><p><br></p><p><strong>Others</strong></p><p><br></p><ul><li><p>Act as an ambassador of the brand, culture, quality, and know-how.</p></li><li><p>Ensure store presentation standards are achieved and maintained.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Excellent sales and customer management abilities.</p></li><li><p>Strong leadership and team coordination skills.</p></li><li><p>Proficiency in inventory management and POS transactions.</p></li><li><p>Ability to develop and maintain client relationships effectively.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>High school education or equivalent preferred.</p></li><li><p>Minimum 6 months to 1 year of experience in the retail or hospitality industry as a senior sales or supervisor.</p></li><li><p>Good command of business English (written and verbal).</p></li><li><p>Proficiency in computer skills (Outlook, Excel & SAP) and detailed report analysis skills.</p></li><li><p>Strong numeracy and literacy skills.</p></li></ul></li></ul>

<ul><li><p>Oversee all food and beverage service operations, ensuring the highest standards of hospitality, professionalism, discretion, and personalized service are consistently delivered.</p></li><li><p>Monitor daily operations to maintain excellence in food presentation and table settings,</p></li><li><p>Collaborate with the Executive Chef and service teams to enhance menu offerings, seasonal selections, and overall dining experiences</p></li><li><p>Support the planning and execution of private functions, VIP events, and special occasions, ensuring seamless coordination with the Property Manager and all operational departments.</p></li></ul><p><strong>Service Excellence & Quality Assurance</strong></p><ul><li><p>Maintain and continuously improve food and beverage service standards across all assigned properties.</p></li><li><p>Conduct regular inspections of dining areas, pantries, kitchens, service stations, and back-of-house facilities to ensure cleanliness, organization, and compliance with company standards.</p></li></ul><p><strong>Training & Staff Development</strong></p><ul><li><p>Develop, implement, and monitor comprehensive training programs for Food & Beverage team</p></li><li><p>Assess staff performance and identify development opportunities to improve service quality and employee engagement.</p></li><li><p>Recommend training initiatives to support continuous professional development.</p></li></ul><p><strong>Compliance & Health Standards</strong></p><ul><li><p>Ensure full compliance with UAE food safety regulations, HACCP requirements, Occupational Health & Safety standards, and all applicable legislation.</p></li><li><p>Coordinate with Quality Control teams and relevant stakeholders to maintain regulatory compliance throughout all food and beverage operations.</p></li><li><p>Maintain updated technical knowledge of UAE hospitality regulations and industry best practices.</p></li></ul><p><strong>Communication & Coordination</strong></p><ul><li><p>Work collaboratively with the Property Managers for Event Coordination</p></li><li><p>Report operational issues promptly and recommend solutions that enhance service delivery and client satisfaction.</p></li><li><p>Promote continuous improvement by identifying opportunities to enhance operational efficiency and guest experiences.</p></li></ul><p><strong>General Responsibilities</strong></p><ul><li><p>Ensure departmental operations consistently meet company operational benchmarks and SOPs.</p></li><li><p>Support management initiatives aimed at improving operational performance and service excellence.</p></li><li><p>Provide timely feedback regarding operational challenges, staffing concerns, and opportunities for improvement.</p></li><li><p>Perform any other duties assigned by Management that support the efficient operation of the residences.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Qualifications & Experience</strong></p><ul><li><p>Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline.</p></li><li><p>Minimum 5–8 years of progressive Food & Beverage experience, including supervisory or management roles in luxury hotels, private property or VIP residences.</p></li><li><p>Previous experience serving UHNWIs, is highly desirable.</p></li></ul><p><strong>Knowledge & Skills</strong></p><ul><li><p>Strong knowledge of luxury hospitality service standards.</p></li><li><p>Comprehensive understanding of HACCP, food safety regulations, and Occupational Health & Safety requirements.</p></li><li><p>Excellent leadership, coaching, and team development skills.</p></li><li><p>Strong organizational and planning abilities.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work with complete discretion, confidentiality, and professionalism.</p></li><li><p>Strong problem-solving and decision-making capabilities.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Leadership & Team Management</p></li><li><p>Service Excellence</p></li><li><p>Attention to Detail</p></li><li><p>Quality Focus</p></li><li><p>Communication Skills</p></li><li><p>Planning & Organization</p></li><li><p>Problem Solving</p></li><li><p>Time Management</p></li><li><p>Customer Focus</p></li><li><p>Integrity & Confidentiality</p></li><li><p>Adaptability & Flexibility</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br>Bedashing Beauty Lounge is seeking a dynamic and customer-focused <strong>Female Branch Supervisor</strong> to oversee the daily operations of one of our luxury beauty lounge branches. The ideal candidate will be responsible for ensuring exceptional guest experiences, driving sales performance, maintaining operational excellence, and leading a high-performing team.<br></p><p><strong>Key Responsibilities:</strong></p><br><p><strong>Operations Management</strong></p><br><ul><li><p>Supervise the day-to-day operations of the branch to ensure smooth and efficient service delivery.</p></li><li><p>Monitor appointment schedules, guest flow, and staff allocation to maximize productivity.</p></li><li><p>Ensure compliance with company policies, SOPs, hygiene standards, and health &amp; safety regulations.</p></li><li><p>Handle branch opening and closing procedures.</p><br></li></ul><p><strong>Team Leadership</strong></p><br><ul><li><p>Lead, motivate, and support the branch team to achieve business objectives.</p></li><li><p>Conduct daily briefings and ensure effective communication across the team.</p></li><li><p>Monitor staff performance and provide coaching, guidance, and feedback.</p></li><li><p>Support onboarding and training of new team members.</p><br></li></ul><p><strong>Customer Experience</strong></p><br><ul><li><p>Ensure every guest receives a premium and personalized service experience.</p></li><li><p>Resolve customer complaints and service issues professionally and promptly.</p></li><li><p>Build strong relationships with clients to encourage loyalty and repeat business.</p></li><li><p>Monitor customer feedback and implement improvement initiatives.</p><br></li></ul><p><strong>Sales &amp; Business Performance</strong></p><br><ul><li><p>Drive branch revenue through excellent customer service and retail product promotion.</p></li><li><p>Support the achievement of branch sales targets, KPIs, and operational goals.</p></li><li><p>Identify opportunities for upselling services and retail products.</p></li><li><p>Prepare and share branch performance updates with management.</p><br></li></ul><p><strong>Administrative Responsibilities</strong></p><br><ul><li><p>Maintain accurate branch records, reports, attendance, and inventory documentation.</p></li><li><p>Coordinate with HR, Finance, Procurement, and Operations teams as required.</p></li><li><p>Monitor stock levels and ensure timely replenishment of products and supplies.</p></li><li><p>Assist in scheduling, leave planning, and workforce management.</p><br></li></ul><p><strong>Requirements:</strong></p><br><ul><li><p>Strong leadership and team management skills.</p></li><li><p>Excellent communication and interpersonal abilities.</p></li><li><p>Customer-centric mindset with a passion for delivering exceptional service.</p></li><li><p>Strong organizational and problem-solving skills.</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree or Diploma in Business Administration, Hospitality, Customer Service, or a related field.</p></li><li><p>Minimum 3–5 years of experience in a supervisory role within hospitality, retail, luxury services, wellness, beauty, or customer service industries.</p></li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.</p> <p>Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.</p> <p>Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Perform assembly, fitting, and cleaning of components and finished products according to engineering drawings and work instructions.</p></li><li><p>Operate production machinery, hand tools, and measuring instruments safely and efficiently.</p></li><li><p>Follow Standard Operating Procedures (SOPs), quality standards, and manufacturing processes.</p></li><li><p>Conduct visual and dimensional inspections to ensure product quality and compliance with specifications.</p></li><li><p>Report defects, non-conformities, equipment malfunctions, and safety concerns to the supervisor.</p></li><li><p>Carry out routine preventive maintenance and cleaning of machines, tools, and workstations.</p></li><li><p>Support production targets by completing assigned work within the required timelines.</p></li><li><p>Maintain accurate production records, inspection reports, and work documentation.</p></li><li><p>Ensure proper handling, storage, and identification of materials, components, and finished products.</p></li><li><p>Follow Health, Safety, and Environment (HSE) regulations and wear the required Personal Protective Equipment (PPE) at all times.</p></li><li><p>Assist senior technicians and engineers during troubleshooting, testing, and process improvements.</p></li><li><p>Participate in continuous improvement initiatives to enhance productivity, quality, and workplace safety.</p></li><li><p>Maintain good housekeeping and ensure a clean and organized work area following 5S principles.</p></li><li><p>Work collaboratively with Quality, Production, Maintenance, and Engineering teams to achieve production objectives.</p></li><li><p>Comply with company policies, confidentiality requirements, and security procedures applicable to defense manufacturing.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Mechanical aptitude and assembly skills.</p></li><li><p>Ability to read engineering drawings and technical instructions.</p></li><li><p>Knowledge of manufacturing processes and quality control.</p></li><li><p>Familiarity with precision measuring instruments (e.g., vernier caliper, micrometer, gauges).</p></li><li><p>Basic troubleshooting and problem-solving skills.</p></li><li><p>Good communication and teamwork.</p></li><li><p>Commitment to safety and quality standards.</p></li><li><p>Ability to work in shifts and meet production deadlines.</p></li></ul><p></p></section>

<p><strong>Retail Sales Representative</strong><br><strong>Employment Type: Full-Time</strong></p><p>We are looking for an energetic and customer-focused <strong>Retail Sales Representative</strong> to join our retail team. Preference will be given to candidates with previous experience in <strong>bath treats, bath & body products, cosmetics, skincare, fragrances, or similar retail categories</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Welcome customers and provide excellent customer service.</p></li><li><p>Understand customer needs and recommend suitable products.</p></li><li><p>Explain product features, fragrances, benefits, and usage.</p></li><li><p>Achieve daily and monthly sales targets.</p></li><li><p>Perform cross-selling and upselling to increase basket value.</p></li><li><p>Maintain attractive product displays and ensure shelves are fully stocked.</p></li><li><p>Support product sampling and demonstrations when required.</p></li><li><p>Handle POS transactions accurately.</p></li><li><p>Maintain cleanliness and presentation standards of the shop/kiosk.</p></li><li><p>Monitor stock levels and report shortages to the supervisor.</p></li><li><p>Support promotions, offers, and seasonal campaigns.</p></li><li><p>Follow company procedures, attendance requirements, and retail operating standards.</p></li><li><p>Provide regular sales updates and complete assigned reports.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>Previous retail sales experience is preferred.</p></li><li><p><strong>Experience in bath treats, bath & body, cosmetics, skincare, beauty, or fragrance products is highly preferred.</strong></p></li><li><p>Strong communication and customer service skills.</p></li><li><p>Good selling, cross-selling, and upselling ability.</p></li><li><p>Target-oriented and motivated to achieve sales KPIs.</p></li><li><p>Presentable, professional, and confident when dealing with customers.</p></li><li><p>Good command of English; Arabic is an advantage.</p></li><li><p>Ability to work shifts, weekends, and public holidays.</p></li><li><p>Basic knowledge of POS systems and retail operations is preferred.</p></li><li><p>Must be currently eligible to work in the UAE.</p></li></ul><p><strong>Salary:</strong> <strong>AED 2,350 per month</strong></p><p>Candidates with relevant <strong>bath treats or bath & body retail experience</strong> will be given priority.</p>