Tourism manager Jobs
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<p>Client Service Manager MG</p><br><br> </div>
???? Head of Operations Location: United Arab Emirates ????????Employment Type: Full-time / Part-time???? About the Role We’re looking for an experienced, strategic, and commercially minded Head of Operations to lead our operations function and provide strong operational guidance to the organization. In this role, you’ll oversee daily operations, business processes, performance management, operational planning, resource allocation, risk management, and process improvement. You’ll work closely with senior leadership to improve operational performance, support strategic decisions, and ensure the organization maintains strong operational efficiency and governance. ???????????? Key Responsibilities Lead the company’s day-to-day operational activities and business processes Develop and implement operational strategies, plans, and performance objectives Oversee workflow, resource allocation, staffing, and operational efficiency Monitor operational performance, productivity, costs, and key operational KPIsProvide strategic operational analysis and recommendations to senior management Establish and maintain effective operational policies, procedures, and controls Manage operational risks and identify opportunities to improve efficiency and profitability Oversee coordination between departments to ensure smooth business operations Manage relationships with key suppliers, service providers, partners, and external stakeholders Lead, manage, and develop operational teams Support business expansion, new projects, and strategic initiatives Ensure compliance with applicable UAE business, employment, and regulatory requirements Identify opportunities to improve operational processes, systems, and reporting efficiency Implement systems and procedures to improve productivity and service quality Present operational performance, forecasts, and recommendations to executive leadership✅ What We’re Looking For Extensive experience in operations, business management, or operational leadership Strong leadership and strategic operational-management skills Excellent knowledge of business operations, process management, and performance improvement Strong understanding of risk management, compliance, and corporate governance Excellent analytical, organizational, and problem-solving abilities Strong communication, negotiation, and stakeholder-management skills High level of integrity, accountability, and professionalism Ability to manage complex operations and competing priorities Strong commercial awareness and business acumen Knowledge of the UAE business environment is highly desirable???? Qualifications Bachelor’s or Master’s degree in Business Administration, Operations Management, Management, or a related field Professional qualification or certification in operations, management, or a related discipline is an advantage Significant experience in operations management or senior operational roles Previous experience as a Head of Operations, Operations Director, Operations Manager, General Manager, or similar senior position is preferred Strong experience with ERP, operational, and business-management systems Experience with process improvement, performance management, and operational transformation is an advantage International or multi-entity operations experience is highly desirable???? Why Join Us? Flexible working arrangements: full-time or part-time ????Senior leadership opportunity within the operations function Direct involvement in strategic business decisions Opportunity to improve operational performance and organizational efficiency Exposure to international business operations and strategic initiatives Supportive and collaborative leadership environment Professional development and long-term career growth opportunities ???????? How to Apply Ready to take your operations leadership career to the next level in the UAE? ????????Send your CV and feel free to include details of your operations leadership experience, professional qualifications, team-management experience, operational achievements, ERP expertise, and experience with process improvement, performance management, business expansion, or operational transformation projects. Head of Operations
We are Azizi, a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubai’s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.<br>With some of our exciting launches such as Burj Azizi (the second tallest tower in the world), Monaco Mansions and Azizi Venice – Dubai’s new luxurious Venetian-inspired waterfront community, we are rapidly expanding our capabilities in our Design 360 Studio, where our team seamlessly integrate Architecture, Structures, MEP, Landscape, Interiors and Supervision to deliver a variety of innovative and value-driven real estate assets.<br>As a Senior Interior Designer, reporting to the Interior Design Manager and working from our Design Studio at the Al Hudaiba Awards office in Dubai, you will have the opportunity to lead the interior design development of high-end residential, hospitality, and special projects, translating creative concepts into sophisticated, functional, and commercially viable spaces. You will work closely with our multidisciplinary design teams, consultants, and project stakeholders, taking projects from concept design through detailed design and delivery, while ensuring a high standard of design quality, technical coordination, material selection, and design intent throughout the process.<br>Responsibilities include Develop and deliver high-quality interior design solutions for 4-star and 5-star hospitality, F&B, and mixed-use projects; residential and retail experience is an advantage. Lead projects from Concept Design through IFC, ensuring design quality, technical accuracy, budget, and programme requirements are met under the direction of the Interior Design Manager. Prepare and coordinate mood boards, material palettes, presentations, space planning, sketches, and design narratives. Produce and review GA drawings, RCPs, elevations, sections, joinery, millwork, details, schedules, and specifications. Demonstrate strong knowledge of interior materials, finishes, detailing, joinery, construction, and buildability. Prepare and review DD, Tender, and IFC documentation, ensuring quality and coordination across all disciplines. Coordinate with Architecture, BIM, MEP, Lighting, AV, Kitchen, Signage, Landscape, and specialist consultants. Review shop drawings, material submittals, mock-ups, and samples to ensure compliance with approved design intent. Liaise with suppliers, manufacturers, and contractors on materials, FF&E, OSE, joinery, and technical solutions. Provide design support during construction, including RFIs, site inspections, and technical issue resolution. Ensure compliance with local regulations, accessibility, life safety, and industry standards. Conduct QA/QC reviews and proactively manage design risks, deadlines, coordination, and deliverables.<br>Here's what you'll need Bachelor’s degree in Interior Design, Architecture, or a related field. Proven experience working on hotel and hospitality projects, preferably 4-star and 5-star properties. Strong understanding of interior design, materials, finishes, detailing, and construction. Experience taking projects from Concept Design through IFC. Proficiency in relevant design and documentation software. Strong coordination, communication, and problem-solving skills. Ability to manage multiple deliverables and work effectively under tight deadlines.
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<span>Description</span><br><span></span><p>As a member of Munich Re, MedNet Global Healthcare Solutions L.L.C. is one of the leading managed care service organizations serving healthcare needs across the region. We are currently looking for a Team Leader of the Network team to support the ongoing development, management, and optimization of our healthcare provider network while ensuring exceptional service standards, operational excellence, and stakeholder satisfaction.</p><br><p>This role offers an exciting opportunity to lead provider network operations, strengthen strategic provider relationships, drive performance improvements, and support the delivery of high-quality managed healthcare services across multiple markets.</p><br><p><strong>Your Role</strong></p><br><ul><li>Support the Network Manager in overseeing the development, maintenance, evaluation, and expansion of MedNet's healthcare provider network.</li><li>Manage provider credentialing and re-credentialing activities, ensuring compliance with company standards and quality requirements.</li><li>Conduct provider profiling, performance analysis, and market assessments to identify preferred healthcare providers and network enhancement opportunities.</li><li>Lead negotiations, contracting, and re-contracting activities with healthcare providers while ensuring cost efficiency and service excellence.</li><li>Maintain strong relationships with providers, insurance partners, and key stakeholders to support effective collaboration and business growth.</li><li>Monitor provider performance against established benchmarks and service standards.</li><li>Conduct network reviews, audits, and monitoring initiatives to identify service improvement opportunities and mitigate fraud and abuse risks.</li><li>Develop recommendations and reports to support informed decision-making and continuous enhancement of network performance.</li><li>Support quality assurance initiatives and ensure adherence to internal policies and operational procedures.</li><li>Serve as the primary escalation point for provider-related concerns and facilitate resolution of network issues across internal departments and external partners.</li><li>Conduct regular provider visits to strengthen partnerships and ensure alignment with MedNet policies and service expectations.</li><li>Deliver provider orientation programs, training sessions, and workshops to ensure awareness of MedNet products, procedures, and managed care concepts.</li><li>Support customer satisfaction initiatives by collaborating with clients, providers, and internal stakeholders to identify and implement service enhancements.</li><li>Prepare and present network performance reports, tariff revision analyses, and operational updates for management review.</li><li>Maintain accurate provider information and network data within internal systems.</li><li>Develop monthly statistical and benchmarking reports to support strategic planning and performance management.</li><li>Gather market intelligence and competitor insights to support network strategy and business development initiatives.</li><li>Support the Network Manager in driving departmental objectives and team performance.</li><li>Coach, mentor, and train team members to enhance capability, knowledge, and professional development.</li></ul><p><strong>Your Profile</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospital Administration, Healthcare Management, Pharmaceutical Sciences, or a related discipline.</li><li>Minimum 4 years' experience within the TPA, health insurance, or managed care industry.</li><li>At least 2 years' experience managing or developing healthcare provider networks, preferably within the GCC region.</li><li>Strong understanding of healthcare provider contracting, credentialing, network management, and healthcare market dynamics.</li><li>Knowledge of medical terminology, ICD and CPT coding systems.</li><li>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.</li><li>Strong analytical, negotiation, stakeholder management, and problem-solving skills.</li><li>Excellent communication and relationship-building abilities.</li><li>Proven leadership capability with the ability to motivate and develop high-performing teams.</li><li>Ability to work effectively in a fast-paced environment and manage multiple priorities.</li></ul><br> <br> <span>Qualifications</span><br><span></span><p><strong>Why Join Us?</strong></p><br><p>At MedNet Global Healthcare Solutions, you'll be part of a respected organization backed by Munich Re's global expertise and commitment to excellence. You'll have the opportunity to contribute to the development of a high-performing healthcare network while working alongside industry professionals dedicated to delivering exceptional healthcare solutions.</p><br><p><em><i><strong>Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.</strong></i></em></p><br><br> </div>
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<p><strong>Job Summary:</strong><br>We are searching for a proactive and detail-oriented individual to join our team in Abu Dhabi as a <strong>Sales Coordinator</strong>. In this vital position, you will provide comprehensive support to the sales team, ensuring seamless communication, accurate quotation handling, efficient sales administration, and superior customer service. The ideal candidate will demonstrate strong organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced technical and commercial environment.</p><br><br>Key Responsibilities – Sales Support, Administration & Customer Service<ul><li><p>Support the sales team by preparing and managing quotations, processing orders, and maintaining sales documents accurately and confidentially.</p><br><br></li><li><p>Upon receipt of sales inquiries, review submitted documents to ensure scope of work, BOQ, and price schedules are complete. Coordinate with customers to obtain missing details where required.</p><br><br></li><li><p>Handle supply and estimation-related inquiries, including fire suppression items, by verifying availability of required details (sections, room data, drawings, specifications, and vendor lists) and coordinating estimation requests accordingly.</p><br><br></li><li><p>Register and upload complete inquiry documents, title blocks, vendor lists, and email correspondence into the <strong>Quotation Management System (QMS)</strong> and shared folders, ensuring approvals from Sales Manager, Marketing, and CRM focal points prior to submission to the Estimation Department.</p><br><br></li><li><p>Coordinate and process <strong>material submittal requests</strong>, ensuring all required documentation (quotation, technical notes, specifications, vendor list, LOI/LPO or draft contract) is complete and approved before submission to the Submittal Department.</p><br><br></li><li><p>Handle <strong>shop drawing requests</strong> by verifying availability of quotations, AutoCAD drawings, scope of work, and LOI/LPO or draft contract, and coordinating approvals before submission to the Engineering Department.</p><br><br></li></ul>Orders, Contracts & Documentation<ul><li><p>Coordinate the processing of supply orders by issuing agreed quotations with LPOs, obtaining Sales Manager approval, and forwarding documents to the Purchase Department.</p><br><br></li><li><p>Support order processing for projects with installation by preparing and maintaining complete project files, including signed subcontract agreements, approved quotations, material approvals, drawings, hydraulic calculations, engineering BOQs, and log sheets.</p><br><br></li><li><p>Prepare transmittal sheets for submission of drawings and material submittals.</p><br><br></li><li><p>Compile and prepare letters, correspondence, and commercial documents as requested by the Sales and Marketing teams, ensuring proper authorization and signatures.</p><br><br></li><li><p>Coordinate requests for <strong>bank guarantees and deduction memos</strong>, ensuring all supporting documents are complete and approvals from Sales, Project, and Accounts departments are obtained.</p><br><br></li><li><p>Maintain and regularly update pending <strong>LOI, LPO, and contract tracking lists</strong>.</p><br><br></li></ul>Coordination & Customer Service<ul><li><p>Act as a key point of contact between customers, suppliers, sales, engineering, estimation, logistics, and accounts teams to ensure smooth workflow and timely processing.</p><br><br></li><li><p>Respond promptly and professionally to customer enquiries via email, phone, and in person.</p><br><br></li><li><p>Coordinate with warehouse or logistics teams as required to support order fulfillment.</p><br><br></li></ul>Required Skills – Sales Coordination, Communication & Organisation<ul><li><p>Excellent verbal and written communication skills, with the ability to build effective relationships with colleagues, clients, and suppliers.</p><br><br></li><li><p>Strong organisational and multitasking abilities, with meticulous attention to detail in all aspects of sales administration.</p><br><br></li><li><p>Comfortable working with sales software and Microsoft Office Suite (Word, Excel, Outlook); experience with CRM systems is a distinct advantage.</p><br><br></li><li><p>Commercial awareness and problem-solving skills to support the sales process and resolve queries efficiently.</p><br><br></li></ul>Qualifications & Experience – Sales, Administration & Customer Service<ul><li><p>Previous experience in a sales coordinator, sales support, or administrative role is highly desirable.</p><br><br></li><li><p>Experience working in a dynamic office or commercial environment supporting a sales team is advantageous.</p><br><br></li><li><p>Demonstrable ability to work independently and as part of a collaborative team, contributing to a positive workplace culture.</p><br><br></li></ul>
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<p><b><u>Creative Designer</u></b></p><br><p><b>ROLE AND RESPONSIBILITIES</b></p><br><p>We are looking for a Creative Designer to help deliver compelling marketing campaigns and brand experiences across the Middle East region.<br> </p><br><p>You'll work across a wide range of channels, creating high-quality creative assets that bring our campaigns, products, and brand to life.<br> </p><br><p>We're looking for a creative designer who can contribute ideas, develop creative concepts, and execute work to a high standard across digital, social, web, email, events, and print.<br> </p><br><p>Working closely with the Middle East Marketing Manager, you'll play a key role in helping us scale creative output, improve speed to market, and reduce reliance on external agencies.<br> </p><br><p><b>Creative Design & Campaign Delivery</b></p><br><ul><li><p>Design high-quality creative assets for marketing campaigns that align with business objectives and brand guidelines.</p><br></li><li><p>Prepare design options, layouts, and visual concepts for review and feedback.</p><br></li><li><p>Use AI-powered creative tools to accelerate concept development, asset creation and content adaptation</p><br></li><li><p>Help evolve and maintain our visual identity across all customer touchpoints</p><br></li><li><p>Ensure all creative work aligns with brand guidelines and delivers a consistent customer experience</p><br></li><li><p>Explore new creative approaches and technologies that enhance content quality, efficiency, and engagement</p><br></li></ul><p><b>Creative Operations & Collaboration</b></p><br><ul><li><p>Partner with marketing manager and stakeholders to deliver design assets, templates and creative solutions that meet business objectives</p><br></li><li><p>Manage multiple projects simultaneously while maintaining quality and attention to detail</p><br></li><li><p>Prepare and deliver final artwork and assets across digital and print formats</p><br></li><li><p>Collaborate effectively across global teams and contribute to a culture of creative excellence</p><br></li></ul><p><b>AI & Creative Innovation</b></p><br><ul><li><p>Leverage AI-powered creative tools to improve creative workflows, increase output, and reduce production time</p><br></li><li><p>Identify opportunities to automate repetitive design tasks and streamline content creation processes</p><br></li><li><p>Stay informed on emerging AI technologies and evaluate how they can be applied across creative and marketing functions</p><br></li><li><p>Use AI responsibly and in line with brand, legal, compliance, and governance requirements</p><br></li><li><p>Contribute to the adoption of AI-enabled best practices across the wider creative team</p><br></li></ul><p><b>KEY SKILLS AND EXPERIENCE</b></p><br><ul><li><p>5+ years' experience in creative design or graphic design</p><br></li><li><p>Strong portfolio demonstrating campaign creative, digital design, branding, events & print design work</p><br></li><li><p>Expert proficiency in Adobe Creative Suite, Canva and Figma</p><br></li><li><p>Experience designing for social media, digital advertising, websites, email marketing, presentations, and print</p><br></li><li><p>Experience using AI-powered creative tools, such as Adobe Firefly, Midjourney, ChatGPT, or similar platforms to support creative development and content production</p><br></li><li><p>Strong understanding of typography, layout, visual hierarchy, and brand design principles</p><br></li><li><p>Experience working within brand guidelines while bringing fresh creative thinking to projects</p><br></li><li><p>Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment</p><br></li><li><p>Strong communication and stakeholder management skills.</p><br></li><li><p>Fluent English, Arabic is a plus.</p><br></li><li><p>Motion graphics or basic video editing experience using After Effects, Premiere Pro, CapCut, or similar tools.</p><br></li><li><p>Experience creating short-form social media content, animated banners, GIFs, or simple video assets.</p><br></li><li><p>Experience building AI-assisted creative workflows or implementing creative automation processes</p><br></li><li><p>Experience working with global brands or international marketing teams</p><br></li><li><p>Experience within financial services, fintech, or regulated industries</p><br></li></ul><p>CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age</p><br> </div>
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<p><strong>Role : </strong><span><span>E-Channel Officer</span></span><br><strong>Location :</strong> Abu Dhabi <br><strong>Role Purpose:</strong><br><span><span>The senior E-Channels officer is responsible for performing operational support duties of the Alternate Delivery Channels Unit. Assists the Alternate Delivery Channels Manager as directed; provides a full range of professional, technical and general support to customers and Bank personnel; responds to telephone and e-mail inquiries; monitors product usage and system operation; resolves problems within given authority. Helps in the coordination and support of system testing and user acceptance testing. Provides assistance in training Bank personnel on the features and benefits of Internet banking and bill payment products, mobile banking and electronic services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects</span></span><br> <br><strong>Key Accountabilities of the role </strong><br> </p><br><ul><li><p><span><span>Main Job functions includes:</span></span></p><br></li><li><p><span><span>Responsible to represent the bank in all electronic crimes related to the judiciary and police enforcement</span></span></p><br></li><li><p><span><span>Managing/supervising all fraud related complaints and resolution</span></span></p><br></li><li><p><span><span>Managing/supervising the bank electronic related marketing (SMS, email & other electronic touch points).</span></span></p><br></li><li><p><span><span>Responsible to manage the following channels system related :</span></span></p><br></li><li><p><span><span>Internet Banking</span></span></p><br></li><li><p><span><span>Mobile Banking.</span></span></p><br></li><li><p><span><span>SMS Banking Application.</span></span></p><br></li><li><p><span><span>E-statement Application (Click PSS).</span></span></p><br><p><span><span><strong>CUSTOMERS (INTERNAL & EXTERNAL)</strong></span></span></p><br></li><li><p><span><span>Responding to customers complaints raised from other units</span></span></p><br></li><li><p><span><span>Responding to Legal with necessary customer data required for court cases investigation. </span></span></p><br></li><li><p><span><span>Raise helpdesk tickets for incidents and issues encountered on production system</span></span></p><br></li><li><p><span><span>Follow up and monitor on all tickets and request submitted to ITD</span></span></p><br></li><li><p><span><span>Attending to bug fixes testing and implementation</span></span></p><br></li><li><p><span><span>Reviewing and coordinating with marketing, shariah & legal for any new e-payment services contracts</span></span></p><br></li><li><p><span><span>Liaison between ITD and users on all e-Banking related issues</span></span></p><br></li><li><p><span><span>Attending project related meetings.</span></span></p><br></li><li><p><span><span>Preparation of monitoring and review e-banking reports.</span></span></p><br></li><li><span><span><strong>INTERNAL (PROCESS, PRODUCTS & REGULATORY)</strong></span></span></li><li><p><span><span>Participate in new project and enhancement on e-Banking systems</span></span></p><br></li><li><p><span><span>Participate in the user requirement phase</span></span></p><br></li><li><p><span><span>Follow up with the new functional requirements </span></span><span><span>related to various online applications.</span></span></p><br></li><li><p><span><span>Attending and organizing e-Banking related meetings</span></span></p><br></li><li><p><span><span>Perform system testing and user acceptance testing</span></span></p><br></li><li><p><span><span>Develops and implements procedures for the ongoing revision of the e-Banking policy & procedure</span></span></p><br></li><li><p><span><span>Ensure all department & units are aware of any new changes to the e-Banking systems</span></span></p><br></li><li><p><span><span>Comply with other specific roles and tasks as and when raised by the direct line manager which would help in smoothing and accelerating the implementation process. </span></span></p><br></li><li><p><span><span>Interact with legal, marketing and shariah for any of the text & contents changes on the e-Banking channels</span></span></p><br></li><li><p><span><span>Ensure all necessary legal agreements and documents are approved and signed off by the authorized parties</span></span></p><br></li><li><p><span><span>Perform live testing for all new projects and enhancement</span></span></p><br></li><li><p><span><span>Informs staff of updates to the Internet Banking </span></span></p><br></li><li><p><span><span>Prepare UAT reports for monitoring and review</span></span></p><br></li><li><p><span><span>Prepare post implementation report on new implemented projects</span></span></p><br></li><li><p><span><span>Keep records and filling of all projects related documents.</span></span><br> </p><br></li></ul><p><span><span><strong>PEOPLE</strong></span></span></p><br><ul><li><p><span><span>Plans, schedules, and delivers staff training coordination with managers</span></span></p><br></li><li><p><span><span>Develops documents and tools for staff training on e-banking related </span></span></p><br></li><li><p><span><span>Responds to staff questions about use of e-banking services</span></span></p><br></li><li><p><span><span>Prepare & plan for new product/enhancement training to the relevant department/units.</span></span><br> </p><br></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> </p><br><ul><li><p><span><span><strong>Bachelor degree in any disciplines</strong></span></span></p><br></li><li><p><span><span><strong>At least 7 years experience in Banking</strong></span></span></p><br></li><li><p><span><span><strong>Computer skills</strong></span></span><br> </p><br></li></ul><br> </div>
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<p><b><i>Job Profile</i></b></p><p><b>Job Title: </b>Admissions Officer</p><p><b>Job Type: </b>Permanent </p><p><b>Salary: </b>4000-5000 AED/month</p><p><b>Schedule: </b>40 hours shift (BST) </p><p><b>Location (on-site): </b>Control Tower, Motor City, Dubai</p><p><b>Reports To: </b>Head of Admissions</p><p><br></p><p><b><i>Role Overview</i></b></p><p>The Admissions Officer plays a key role in supporting the effective delivery of the College’s admissions and recruitment processes. Working under the direction of the Head of Admissions, the postholder is responsible for administering applications, assessing qualifications, and providing professional, accurate advice and guidance to prospective students and stakeholders.</p><p>This role requires a detail-oriented and customer-focused individual who can manage multiple priorities, maintain high standards of service, and contribute to the continuous improvement of admissions operations. The Admissions Officer will support data reporting and analysis, assist in the development of admissions policies and procedures, and represent College at recruitment and outreach events.</p><p>The postholder will work collaboratively across departments to ensure that every applicant receives a positive and efficient admissions experience, aligned with the College’s mission, values, and commitment to excellence, inclusion, and integrity.</p><p><br></p><p><b><i>Key Responsibilities</i></b></p><ol><li>Reports to the Head of Admissions, be responsible for all aspects of the administration and processing of applications to College, including:</li><li>Providing professional advice and guidance on admissions and recruitment processes and procedures.</li><li>Assessing qualifications (including contributing to defining academic requirements).</li><li>Undertakes specific responsibilities relating to key areas of Admissions as defined by the Head of Admissions.</li><li>Supports the Admissions Manager in the generation and analysis of applications statistics, reports and papers, to include:</li><li>Maintaining an awareness and understanding of the current recruitment position and application figures.</li><li>An understanding as to how best to use relevant data reports and to contribute to developing and updating reporting in order to meet the needs of the directorate.</li><li>To use awareness of figures to contribute to Admissions and Recruitment strategies.</li><li>Ensures high standards of customer service, to include:</li><li>Providing high quality IAG to all prospective students.</li><li>Maintaining a high standard of knowledge and awareness of the College’s requirements and Admissions processes.</li><li>Representing the College at internal and external events, to include (but not limited to) Open Events and Fairs which may include overnight (or longer) travel.</li><li>Monitors and identifies training and development opportunities within the Admissions team and across the wider institution.</li><li>Reviews Admissions processes, procedures and policy in order to ensure they meet the needs of applicants:</li><li>To have an awareness and understanding of all procedures and policies relating to UCAS and Direct applications.</li><li>To identify where processes, procedures and/or policies can be developed and enhanced.</li><li>Undertakes professional and personal development that is appropriate to the role and enhances performance, and develops and maintains an awareness of the HE sector and relevant legislation.</li><li>Any other duties that are assigned by the Admissions Manager or their nominee.</li></ol><p><br></p><p><br></p><p><b><i>This is not a direct hiring for our company. We are providing a service to one of our clients.</i></b></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b><i>Skills</i></b></p><ol><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft 365 and general IT systems </li><li>Strong organisational and time management abilities, with the capacity to work under pressure and meet deadlines</li><li>Analytical approach to problem-solving and service improvement</li></ol><p><br></p><p><b><i>Qualification & Experience</i></b></p><ol><li>Degree or equivalent qualification in a relevant field</li><li>1-2 years of experience in a similar role</li></ol><p><br></p><p><b><i>Aptitude</i></b></p><ol><li>Empathetic and approachable</li><li>Cultural competency</li><li>Tech savvy</li></ol><p><br></p></div>
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About the job ASSISTANT HR MANAGER <br>
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<ul><li><p>Develop, refine and execute a range of Arabic pastries and desserts (e.g., baklava, kunafa, maamoul, basbousa and regional specialties) ensuring authentic flavours and high-quality presentation.</p></li><li><p>Plan production schedules and mise en place to meet daily service requirements and event timelines while maintaining food quality and freshness.</p></li><li><p>Prepare pastry items from scratch, including doughs, syrups, fillings, creams and decorative elements, with consistency and attention to portion control and cost.</p></li><li><p>Design seasonal menus and bespoke dessert offerings for formal dining, private functions and travel; present tasting samples and proposals to the Head Chef or Property Manager when required.</p></li><li><p>Supervise, train and mentor pastry assistants and kitchen staff; set standards for technique, plating, portioning and hygiene; conduct regular coaching and performance reviews.</p></li><li><p>Manage stock control, ordering and supplier relationships for pastry ingredients, packaging and equipment; maintain accurate inventory records and perform routine stocktakes.</p></li><li><p>Ensure all pastry production areas, equipment and utensils are cleaned, sanitised and maintained according to health, safety and hygiene regulations; record temperatures and cleaning logs as required.</p></li><li><p>Ensure consistent quality by tasting, adjusting recipes and documenting procedures to maintain standards across shifts and when covering for absence or travel.</p></li><li><p>Coordinate with the Head Chef, stewarding team and household staff to plan service requirements, dietary requests and presentation for plated desserts and dessert stations.</p></li><li><p>Maintain recipe records, production sheets, allergen and dietary information and ensure documentation is up to date for audits.</p></li><li><p>Assist with packing, transport and re‑creation of pastry items for travel or off‑site events when required, ensuring safe handling and presentation on arrival.</p></li><li><p>Perform other duties as assigned by the Direct Manager to support smooth household culinary operations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 5 years’ professional pastry experience with demonstrable expertise in Arabic or Middle Eastern desserts within private households, boutique hotels, patisseries or high‑end catering environments.</p></li><li><p>Strong technical skills in doughs, filo work, syrups, cheeses and custards, baking and finishing techniques relevant to Arabic pastry traditions.</p></li><li><p>Proven ability to develop recipes and adapt traditional recipes to contemporary presentation and dietary requirements (gluten‑free, reduced sugar, nut‑free where possible).</p></li><li><p>Experience supervising and training junior pastry staff with the ability to set clear standards and delegate effectively.</p></li><li><p>Excellent organisational skills with attention to detail, portion control and cost consciousness.</p></li><li><p>Sound knowledge of food safety, HACCP principles and personal hygiene standards with records of relevant certifications preferred.</p></li><li><p>Fluent in English; knowledge of Arabic is advantageous but not essential.</p></li><li><p>Professional presentation, discretion and a service‑oriented attitude appropriate to working within a VVIP household.</p></li><li><p>Flexibility to work variable hours, including weekends and special events, and to travel with the household when required.</p></li><li><p>Formal culinary or pastry qualification is desirable but substantial hands‑on experience and a strong portfolio of work will be equally considered.</p></li></ul><p><strong>Additional Information</strong></p><ul><li><p>Opportunity to work in a prestigious private environment with focus on personalised culinary excellence and cultural authenticity.</p></li><li><p>Competitive remuneration and benefits appropriate to experience and the role’s responsibilities.</p></li></ul>
<h2 class="h5">Job description</h2>
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<p>Amazon is looking for a workplace, Health and Safety (WHS) Coordinator to add to the team: <br> <br> Year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we’re seeking a driven EHS Officer. With your Bias for Action, we’ll need you to step in and help drive health and safety across our fulfillment center in Riyadh <br> <br> In this crucial WHS position, you’ll report to the WHS Manager. <br>- Lead site risk assessment for current and new activities. <br>- Establish site WHS training matrix. <br>- Lead implementation of site specific WHS standards and guidelines.<br>- Lead implementation of site WHS objective and programs.<br>- Promote safe culture among employees by providing daily WHS content to shift briefing.<br>- Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. <br>- Work with Operations team to implement solutions to eliminate exposure to these risks and prevent injury.<br>- Attending to incidents and occupational injuries cases on site.<br>- Guide and assist area managers on incident investigations, Gensuite write up and communication of lesson learned.<br>- Assisting Ops team in Gensuite follow up sheet and CAPA creation. <br>- Audit record-keeping practices and ensure Gensuite entries to be aligned with global WHS standards and local regulations.<br>- Ensure the PPE inventory at site and coordinate with procurement for order placement.<br>- Key Safety Requirement (KSR) Audit weekly assignment, monitoring and support.<br>- Ensure basic Fire Fighting training and first aid training completion. requirements.<br>- Daily Powered Industrial Tool and Trailer Dock Release inspection and communications.<br>- Daily Action Tracking System monitoring and support.<br>- Participate in site management safety walk, provide insight into unsafe acts and conditions to management.<br>- Provide daily update to Country WHS Manager on objectives progress, incidents, KSR, ATS, network actions, etc).<br>- Preparation of WHS committee meeting agenda, MOM write up, ATS creation.<br>- Daily Permit to Work review and sign off.<br>- Lead on WHS related procurement and follow up.<br>- Preparing emergency response plans.<br>- Managing and conducting emergency drills.<br>- Managing preparation and training of emergency drills, prepare records.<br>- Heat Index establishment, monitoring and support.<br>- Provide support to site specific requests, unplanned events and activities.<br>- Conduct daily and weekly WHS audits, such as hazard waste room inspection, spill kit inspection, first aid room, etc.<br>- Speak, write, and read fluently in English<br>- Experience with Microsoft Word, Excel, and PowerPoint<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>
????️ We’re Hiring: Fraud Analyst | Anti-Money Laundering Specialist???? Employment Type: Full-Time???? Level: Mid-Level to Senior We are seeking a highly analytical and detail-oriented Fraud Analyst | Anti-Money Laundering Specialist to identify, investigate, and prevent fraudulent and potentially suspicious financial activities. The ideal candidate will combine fraud detection, transaction monitoring, AML compliance, investigative analysis, and risk assessment skills to protect the organization from financial crime and regulatory risks.???? Key Responsibilities• Monitor financial transactions and customer activities for unusual, suspicious, or potentially fraudulent behavior.• Analyze transaction patterns, customer profiles, account activity, and behavioral indicators to identify potential risks.• Review fraud alerts, AML alerts, unusual activity reports, and transaction-monitoring cases.• Conduct detailed investigations into suspected fraud, money laundering, terrorist financing, and other financial-crime activities.• Perform customer and transaction risk assessments based on established risk indicators and internal policies.• Investigate suspicious transactions, account activity, payment patterns, and potentially fraudulent relationships.• Identify emerging fraud trends, typologies, schemes, and suspicious behavioral patterns.• Perform enhanced due diligence on higher-risk customers, accounts, transactions, or business relationships.• Review KYC information and supporting documentation to identify inconsistencies, gaps, or potential red flags.• Conduct customer screening against sanctions, politically exposed persons, adverse media, and other relevant risk databases.• Escalate suspicious activities and high-risk cases according to internal AML and fraud procedures.• Prepare clear and well-supported investigation reports, case summaries, and escalation documentation.• Maintain accurate records of investigations, alerts, decisions, supporting evidence, and case outcomes.• Collaborate with Compliance, Risk, Legal, Operations, Customer Service, Payments, and other relevant teams.• Support the preparation and submission of suspicious transaction or suspicious activity reports where required by applicable regulations.• Analyze historical cases to identify recurring fraud patterns and improve detection strategies.• Review false-positive alerts and recommend improvements to transaction-monitoring rules and investigation processes.• Assist in developing fraud detection scenarios, AML monitoring rules, risk indicators, and investigative procedures.• Conduct root-cause analysis of fraud incidents and recommend preventive controls.• Monitor developments in financial-crime risks, fraud techniques, regulatory expectations, and industry practices.• Support internal audits, compliance reviews, regulatory examinations, and financial-crime risk assessments.• Maintain confidentiality and ensure sensitive customer and investigation information is handled appropriately.• Prepare management reports covering fraud trends, AML alerts, investigation volumes, risk exposure, and case outcomes.• Assist in improving automated fraud and AML monitoring systems through data analysis and feedback.• Participate in fraud-prevention, AML, KYC, and financial-crime risk-management projects.• Provide recommendations to strengthen internal controls and reduce exposure to fraud and money-laundering risks.✅ Requirements• Bachelor’s degree in Finance, Accounting, Economics, Business, Law, Risk Management, Criminal Justice, or a related field.• Previous experience in fraud analysis, AML, financial crime, compliance, transaction monitoring, investigations, or risk management.• Strong understanding of AML, KYC, customer due diligence, enhanced due diligence, and financial-crime risk concepts.• Knowledge of common fraud typologies, money-laundering methods, transaction risks, and suspicious activity indicators.• Experience reviewing and investigating transaction-monitoring or fraud alerts.• Strong analytical and investigative skills with excellent attention to detail.• Ability to identify unusual transaction patterns and connect multiple risk indicators.• Strong understanding of customer risk assessment and transaction-risk methodologies.• Experience with sanctions, PEP, adverse-media, and watchlist screening processes.• Familiarity with applicable AML/CTF laws, regulatory requirements, and financial-crime compliance standards.• Experience with transaction-monitoring, fraud-detection, case-management, or compliance systems is preferred.• Strong Microsoft Excel skills and ability to analyze large volumes of transactional data.• Knowledge of SQL, Python, Power BI, or other analytical tools is an advantage.• Excellent written and verbal communication skills.• Ability to produce accurate, objective, and well-documented investigation reports.• Strong judgment and decision-making skills when evaluating suspicious activities.• Ability to manage multiple investigations and prioritize high-risk cases effectively.• Strong problem-solving and critical-thinking abilities.• Ability to work independently while collaborating effectively with cross-functional teams.• High level of integrity, discretion, confidentiality, and professional ethics.• Professional certifications such as CAMS, CFE, CFCS, ICA, or equivalent are highly advantageous.???? What We Offer• Competitive salary and comprehensive employee benefits.• Professional training in fraud prevention, AML, KYC, and financial-crime investigations.• Exposure to complex fraud cases and sophisticated financial-crime risk scenarios.• Opportunities to work with Compliance, Risk, Legal, Finance, and Operations teams.• Access to modern fraud-detection, transaction-monitoring, and analytical technologies.• Support for professional certifications such as CAMS, CFE, CFCS, and related qualifications.• Opportunities to participate in financial-crime prevention and compliance improvement projects.• Continuous learning about emerging fraud trends, AML risks, and regulatory developments.• Recognition for effective investigations, risk identification, and fraud-prevention initiatives.• Opportunities to develop expertise in fraud analytics, AML compliance, and financial-crime risk management.• Career progression toward Senior Fraud Analyst, AML Manager, Financial Crime Manager, Compliance Manager, or Financial Crime Risk roles.
????️ We’re Hiring: Fraud Analyst | Anti-Money Laundering Specialist???? Employment Type: Full-Time???? Level: Mid-Level to Senior We are seeking a highly analytical and detail-oriented Fraud Analyst | Anti-Money Laundering Specialist to identify, investigate, and prevent fraudulent and potentially suspicious financial activities. The ideal candidate will combine fraud detection, transaction monitoring, AML compliance, investigative analysis, and risk assessment skills to protect the organization from financial crime and regulatory risks.???? Key Responsibilities• Monitor financial transactions and customer activities for unusual, suspicious, or potentially fraudulent behavior.• Analyze transaction patterns, customer profiles, account activity, and behavioral indicators to identify potential risks.• Review fraud alerts, AML alerts, unusual activity reports, and transaction-monitoring cases.• Conduct detailed investigations into suspected fraud, money laundering, terrorist financing, and other financial-crime activities.• Perform customer and transaction risk assessments based on established risk indicators and internal policies.• Investigate suspicious transactions, account activity, payment patterns, and potentially fraudulent relationships.• Identify emerging fraud trends, typologies, schemes, and suspicious behavioral patterns.• Perform enhanced due diligence on higher-risk customers, accounts, transactions, or business relationships.• Review KYC information and supporting documentation to identify inconsistencies, gaps, or potential red flags.• Conduct customer screening against sanctions, politically exposed persons, adverse media, and other relevant risk databases.• Escalate suspicious activities and high-risk cases according to internal AML and fraud procedures.• Prepare clear and well-supported investigation reports, case summaries, and escalation documentation.• Maintain accurate records of investigations, alerts, decisions, supporting evidence, and case outcomes.• Collaborate with Compliance, Risk, Legal, Operations, Customer Service, Payments, and other relevant teams.• Support the preparation and submission of suspicious transaction or suspicious activity reports where required by applicable regulations.• Analyze historical cases to identify recurring fraud patterns and improve detection strategies.• Review false-positive alerts and recommend improvements to transaction-monitoring rules and investigation processes.• Assist in developing fraud detection scenarios, AML monitoring rules, risk indicators, and investigative procedures.• Conduct root-cause analysis of fraud incidents and recommend preventive controls.• Monitor developments in financial-crime risks, fraud techniques, regulatory expectations, and industry practices.• Support internal audits, compliance reviews, regulatory examinations, and financial-crime risk assessments.• Maintain confidentiality and ensure sensitive customer and investigation information is handled appropriately.• Prepare management reports covering fraud trends, AML alerts, investigation volumes, risk exposure, and case outcomes.• Assist in improving automated fraud and AML monitoring systems through data analysis and feedback.• Participate in fraud-prevention, AML, KYC, and financial-crime risk-management projects.• Provide recommendations to strengthen internal controls and reduce exposure to fraud and money-laundering risks.✅ Requirements• Bachelor’s degree in Finance, Accounting, Economics, Business, Law, Risk Management, Criminal Justice, or a related field.• Previous experience in fraud analysis, AML, financial crime, compliance, transaction monitoring, investigations, or risk management.• Strong understanding of AML, KYC, customer due diligence, enhanced due diligence, and financial-crime risk concepts.• Knowledge of common fraud typologies, money-laundering methods, transaction risks, and suspicious activity indicators.• Experience reviewing and investigating transaction-monitoring or fraud alerts.• Strong analytical and investigative skills with excellent attention to detail.• Ability to identify unusual transaction patterns and connect multiple risk indicators.• Strong understanding of customer risk assessment and transaction-risk methodologies.• Experience with sanctions, PEP, adverse-media, and watchlist screening processes.• Familiarity with applicable AML/CTF laws, regulatory requirements, and financial-crime compliance standards.• Experience with transaction-monitoring, fraud-detection, case-management, or compliance systems is preferred.• Strong Microsoft Excel skills and ability to analyze large volumes of transactional data.• Knowledge of SQL, Python, Power BI, or other analytical tools is an advantage.• Excellent written and verbal communication skills.• Ability to produce accurate, objective, and well-documented investigation reports.• Strong judgment and decision-making skills when evaluating suspicious activities.• Ability to manage multiple investigations and prioritize high-risk cases effectively.• Strong problem-solving and critical-thinking abilities.• Ability to work independently while collaborating effectively with cross-functional teams.• High level of integrity, discretion, confidentiality, and professional ethics.• Professional certifications such as CAMS, CFE, CFCS, ICA, or equivalent are highly advantageous.???? What We Offer• Competitive salary and comprehensive employee benefits.• Professional training in fraud prevention, AML, KYC, and financial-crime investigations.• Exposure to complex fraud cases and sophisticated financial-crime risk scenarios.• Opportunities to work with Compliance, Risk, Legal, Finance, and Operations teams.• Access to modern fraud-detection, transaction-monitoring, and analytical technologies.• Support for professional certifications such as CAMS, CFE, CFCS, and related qualifications.• Opportunities to participate in financial-crime prevention and compliance improvement projects.• Continuous learning about emerging fraud trends, AML risks, and regulatory developments.• Recognition for effective investigations, risk identification, and fraud-prevention initiatives.• Opportunities to develop expertise in fraud analytics, AML compliance, and financial-crime risk management.• Career progression toward Senior Fraud Analyst, AML Manager, Financial Crime Manager, Compliance Manager, or Financial Crime Risk roles.
<h2 class="h5">Job description</h2>
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Job Purpose<p>Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Center, Airport Security Unit, Crime Prevention & Investigation Unit, Threat & Risk Assessment Unit, Aviation Security Compliance, Assurance & Regulation, and Business Support Unit—all working together to develop and implement comprehensive security strategies.<br> <br>If you are passionate about security, risk management, and operational excellence, we invite you to apply and be a part of the Emirates Group Security team. With opportunities across various specialized units, you will gain exposure and contribute to cutting-edge security practices.</p><br><br><p>Reporting to the Manager Security Assurance, the <strong>Security Assurance Lead Inspector - Emiratisation </strong>will support in the implementation of a total AVSEC Compliance and Assurance management framework by ensuring Quality Control activities are conducted in a timely manner. You will systematically plan, implement, and report on audits, inspections and tests across the network as well as of the start-up new stations whilst ensuring the effective implementation of the AOSP, SSP, Station Specific and SOPs standards and international aviation regulatory compliance.</p><br><br><p><strong>In this role you will:</strong></p><br><br><ul><li>Ensure audits, inspections, and tests are meticulously planned, scheduled, arranged, and conducted according to the calendar and current requirements, adhering to audit minimums.</li><li>Emphasis will be placed on stations with historically elevated findings, with priority given to high-risk stations and those outlined in the New Start-up Airports Roadmap.</li><li>Support Manager-AVSEC Compliance & Assurance with all industry and government audits (IOSA, ISAGO, GCAA, AA and Regulators of Country of operations/Member States, Customer Air-carrier, third parties, internal and external departments, etc.) Ensure all team auditors/Inspectors are current with all necessary training and qualifications as per regulations.</li><li>Support the Manager Security Assurance in developing and implementing a total Compliance & Assurance management framework, including systems and processes which adhere to both external/internal requirements and standards.</li><li>Develop and enforce an AVSEC Quality Control Program and audit framework to ensure compliance across all departments and stakeholders. This includes conducting regular audits, initiating Root Cause Analysis, and implementing corrective actions promptly to address audit findings and meet regulatory requirements.</li><li>Follow-up with Dubai/network stations to obtain root cause, corrective and preventive actions on all overdue findings, escalating as necessary to senior management.</li><li>Maximize the use of Quality Control & Assurance electronic systems, databases, and audit tools to ensure compliance with regulations and Security Programs. Maintain and utilize an operational KPI reporting dashboard to analyse and generate monthly reports, identifying and addressing KPI deficiencies for management attention. Provide comprehensive data analytics to support detailed reports and KPI assessments.</li><li>Where applicable, assess standards against defined Programmes and in league with competitor standards, helping the Department in improving service standards to match or exceed. Apply AVSEC Quality Control & Assurance management tools and statistical process control techniques to identify patterns and make recommendations for improving quality. Lead presentations to report trends and areas for continual non-compliance.</li><li>Conduct audit to applicable Contracted and Authorized Representative Security Service Providers with all interface departments and stakeholders within and outside the Emirates Group, to ensure business partners and stakeholders comply with all AVSEC regulatory and AVSEC quality control & assurance requirements.</li><li>Support the creation of comprehensive audit plans and schedules across the network, allocating resources for audits, inspections, exercises, and tests, including oversight audits with SkyCargo.</li><li>Validate all observations against AVSEC regulatory programs, SOPs, and SSPs before finalizing audit reports for senior management. Analyse and produce monthly reports on audit findings, non-compliance, violations, and breaches to enhance processes, systems, and performance continuously.</li><li>Support the review, preparation, and alignment of AOSP, SSPs, SOPs (including those of contracted aircraft operators with EGS), AVSEC-related standards, procedures, and processes.</li><li>Ensure effective implementation of documented criteria and align ground practices and procedures accordingly.</li></ul><br>Qualification<p><strong>To be considered for the role, you must meet below requirements</strong></p><br><br><ul><li>Hold a completed Degree or Honours qualification (12+3 or equivalent). A qualification in Aviation Security Management, such as a Degree, Diploma or Certificate, would be an added advantage.</li><li>Bring a minimum of 5 years' experience in security, with demonstrated experience in AVSEC, Audit and the airline industry.</li><li>Be a qualified Inspector / Auditor and hold industry-related aviation security certification from IATA, ICAO and other recognised organisations.</li><li>Possess knowledge and experience in ACC3 & RA3 requirements, relevant Quality tools, and aviation security standards and recommended practices, including Annex 17 and Doc. 8973 of ICAO, NCASP and NCAQCP of GCAA and other countries, Acts of Unlawful Interference, and AVSEC-related Conventions.</li><li>Demonstrate excellent report writing, team management and training skills.</li></ul><br><p>At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team.</p><br><br>Salary & benefits<p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stay around the world. You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city can be found in the Dubai lifestyle section.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><b>About IDP</b> <br></span><p>IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.</p><br>
<p>Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.</p><br>
<p>Learn more at www.careers.idp.com</p><br><br><br><b>Role purpose</b> <br><p>The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.</p><br><br><br><b>Key accountabilities</b> <br>
<ul>
<li>Student Counselling</li>
<li>Delivering Results</li>
<li>Business Development</li>
<li>Customer Service</li>
<li>Client Relationships</li>
<li>Team Work</li>
<li>Communication</li>
</ul><br><br><b>Detailed Description</b> <br><ul>
<li>Counsel prospective students to identify appropriate study options including suitable courses and institutions.</li>
<li>Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.</li>
<li>Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.</li>
<li>Support the student through the admissions, visa and pre departure processes.</li>
<li>Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.</li>
<li>Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.</li>
<li>Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.</li>
<li>Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.</li>
<li>CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.</li>
<li>Identify new business opportunities in consultation with the BUM</li>
<li>Maintain regular contact and activities with key accounts (schools, scholarship bodies)</li>
<li>Act with the highest level of accountability with students, clients and colleagues.</li>
<li>Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.</li>
<li>Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.</li>
</ul><br><br><b>Detailed Description</b> <br><ul>
<li>Build effective relationships with education institution staff to support timely application processing.</li>
<li>Assist students with on-arrival issues or and refer to appropriate agencies where necessary</li>
<li>Build strong relationships with network counsellors to enable ongoing support of students onshore.</li>
<li>Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.</li>
<li>Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.</li>
<li>Act with integrity and professionalism in all interactions with client representatives.</li>
<li>Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.</li>
<li>Provide input on marketing or promotional activities to encourage student numbers.</li>
<li>Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.</li>
<li>Assist in the identification of opportunities and threats within the local market.</li>
<li>Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.</li>
<li>Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.</li>
<li>Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.</li>
<li>Use full range of available communication channels including email, phone and CRM communication features such as SMS and tasks.</li>
<li>Effectively present relevant information to students, clients and other key stakeholders as required.</li>
<li>Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.</li>
</ul><br><br><b>Required experience</b> <br><ul>
<li>Educated to bachelor’s degree level or equivalent.</li>
<li>Fluent in English</li>
<li>Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.</li>
<li>Knowledge of education institutions, admission processes, immigration requirements and their international operations.</li>
<li>Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).</li>
<li>Excellent planning and organising skills with the ability to manage multiple competing priorities.</li>
<li>Customer focussed, with a passion for providing outstanding service.</li>
<li>Highly effective relationship building and relationship management skills.</li>
<li>Effective team worker, supporting colleagues and contributing positively to overall team’s success.</li>
<li>Ability to proactively identify, analyse and solve problems effectively.</li>
<li>Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.</li>
<li>Strong IT skills – Microsoft Office suite, CRM systems.</li>
<li>Experience of working with a CRM system.</li>
<li>Experience of education counselling.</li>
<li>Work and / or study experience in a relevant destination country.</li>
</ul><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br>
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br>
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.<br>
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.</p><br><p>Please visit our website: www.turnerandtownsend.com</p><br><br>Job Description<br><p>The PMC HSE Officer is responsible for implementing and monitoring all Health, Safety, and Environmental (HSE) requirements at the project site level. The role ensures compliance with the company HSEQ Management System, ADOSH-SF requirements, and international safety best practices, while coordinating closely with the PMC HSEQ Manager, project teams, EPC contractors, and supervision consultants</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>1. Implementation of HSE Management Systems</strong></p><br><ul><li>Support the development and implementation of the Project HSE Management System, including monitoring systems and incident reporting procedures.</li><li>Ensure project-level compliance with HSEQ Plans, procedures, and permit-to-work (PTW) systems as per client and ADOSH-SF requirements.</li></ul><p><strong>2. Site-Based HSE Monitoring & Assurance</strong></p><br><ul><li>Carry out assurance and self-verification daily site supervision, inspections, and monitoring of all construction activities</li><li>Prepare HSEQ summary reports and contribute to weekly and monthly HSEQ reporting cycles.</li><li>Support enforcement of client T‑12 Essential Rules and ensure consistent site compliance.</li><li>Carry out assurance and self-verification activities against contract HSE requirements</li></ul><p><strong>3. Documentation Review & Technical HSE Control</strong></p><br><ul><li>Review contractor HSEQ plans, method statements, risk assessments, and all HSE documents to ensure alignment with company standards.</li><li>Support the development and maintenance of the formal project risk assessment process</li><li>Track contractor and consultant HSEQ documentation, certifications, and compliance records to ensure compliance.</li></ul><p><strong>4. Incident Reporting & Investigation Support</strong></p><br><ul><li>Participate in incident/near-miss investigations, support root-cause analysis, and ensure timely escalation to PMC and teams</li><li>Ensure accurate incident logs are maintained, and corrective and preventive actions are implemented.</li></ul><p><strong>5. Coordination with PMC, Client & Contractors</strong></p><br><ul><li>Coordinate closely with Client Transmission representatives, PMC HSEQ Manager, supervision consultants, and EPC contractors to ensure consistent HSEQ execution</li><li>Provide real-time HSEQ inputs and updates to PMC and teams.</li><li>Provide specialist HSE advice as required for high‑risk activities.</li></ul><p><strong>6. HSE Training, Toolbox Talks & Awareness</strong></p><br><ul><li>Support or lead HSE meetings, toolbox talks, inductions, and awareness campaigns in collaboration with consultants/contractors.</li><li>Assist in developing and delivering effective HSE training modules for project personnel as required.</li></ul><p><strong>7. Emergency Preparedness & Response</strong></p><br><ul><li>Participate in emergency preparedness drills, evaluate outcomes, and provide improvement recommendations</li><li>Ensure emergency response equipment, procedures, and communication protocols are in place at site level as per client and regulatory requirements.</li></ul><p><strong>8. HSE Performance Monitoring & Reporting</strong></p><br><ul><li>Maintain project HSEQ performance statistics and ensure they are communicated internally.</li><li>Update HSEQ action trackers and ensure follow‑through on outstanding items.</li></ul><p><strong>9. Regulatory Compliance</strong></p><br><ul><li>Ensure compliance by all parties with UAE legislation, client regulations, and project-specific HSEQ requirements.</li><li>Stay updated on legislative changes and communicate them to relevant project stakeholders.</li></ul><p><strong>10. Professional Conduct</strong></p><br><ul><li>Set a personal example and promote a culture of safety, integrity, and professionalism.</li><li>Functionally report to the PMC HSEQ Manager while supporting the Project Director as required</li></ul><br>Qualifications<br><p><strong>Education</strong></p><br><ul><li>Bachelor’s degree in HSE, Engineering, or related field; or NEBOSH Diploma, NEBOSH IGC, or equivalent recognized HSE qualification.</li><li>ISO 45001:2018 Lead Auditor qualification preferred.</li><li>OSHAD/ADOSH Safety Practitioner Course</li></ul><p><strong>Experience</strong></p><br><ul><li>Minimum 8 years of HSE experience, ideally in utilities, transmission, EPC, or heavy civil projects</li><li>Minimum 3–5 years specifically as an HSE Engineer/Officer on construction projects.</li><li>Prior experience working with Supervision Consultants or in a PMC environment is required.</li><li>Experience in HSE implementation for high‑risk construction environments (e.g., substations, transmission lines, infrastructure) preferred.</li></ul><p><strong>Competencies</strong></p><br><ul><li>Strong communication, leadership, and stakeholder engagement skills.</li><li>Proficient in Microsoft Office applications.</li><li>Ability to interpret technical HSEQ documentation and regulatory requirements.</li><li>Skilled in incident investigation and risk assessment methodologies</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><p><em>It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. </em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. </em></p><br><p>Join our social media conversations for more information about Turner & Townsend and our exciting future projects: </p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><br><br> </div>
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<p><strong>DXC Technology | United Arab Emirates | On-site</strong></p><p>DXC Technology is seeking an experienced <strong>Service Delivery Manager</strong> to lead and govern the delivery of complex, business-critical IT services within a large-scale technology environment in the UAE.</p><p><br></p><p>The Service Delivery Manager will be responsible for ensuring consistent service performance, operational excellence, customer satisfaction, SLA achievement, effective governance, and continuous improvement across multiple technology services, teams, vendors, and partners.</p><p><br></p><p>This role requires a strong combination of <strong>IT service management, operational leadership, stakeholder management, service governance, major incident oversight, and multi-vendor coordination</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Service Delivery & Operational Management</strong></p><ul><li>Own end-to-end service delivery across assigned IT services and technology domains.</li><li>Ensure services are delivered in accordance with agreed <strong>SLAs, KPIs, OLAs, contractual commitments, and quality standards</strong>.</li><li>Monitor service performance, availability, reliability, capacity, and operational health.</li><li>Coordinate service delivery activities across internal teams, technical towers, vendors, and partners.</li><li>Identify service delivery gaps and drive corrective and preventive actions.</li><li>Maintain operational readiness and service continuity across the environment.</li><li>Ensure effective transition of new and changed services into BAU operations.</li></ul><p><strong>IT Service Management</strong></p><ul><li>Drive effective implementation and operation of <strong>ITIL-based service management processes</strong>.</li><li>Provide governance across Incident, Major Incident, Problem, Change, Request, Configuration, Availability, Capacity, and Service Level Management.</li><li>Ensure incidents and service requests are managed within agreed service levels.</li><li>Drive root-cause analysis and permanent resolution of recurring service issues.</li><li>Ensure effective change governance while minimizing operational risk and service disruption.</li><li>Promote consistent service management standards across all delivery teams.</li></ul><p><strong>Major Incident & Problem Management</strong></p><ul><li>Provide leadership and oversight during critical and major service incidents.</li><li>Ensure appropriate technical teams, vendors, and stakeholders are mobilized for rapid service restoration.</li><li>Maintain clear communication and escalation throughout major incidents.</li><li>Ensure comprehensive post-incident reviews and root-cause analyses are completed.</li><li>Track corrective and preventive actions through to closure.</li><li>Identify recurring operational trends and drive permanent remediation.</li></ul><p><strong>Service Governance & Performance</strong></p><ul><li>Establish and maintain effective service governance and reporting frameworks.</li><li>Conduct regular service reviews with stakeholders, technical teams, vendors, and partners.</li><li>Monitor and report performance against SLAs, KPIs, service quality measures, risks, and improvement plans.</li><li>Produce clear management and executive-level service reports.</li><li>Maintain service risks, issues, actions, and improvement plans.</li><li>Ensure timely escalation and resolution of service performance concerns.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li>Act as a key service delivery interface between DXC Technology, stakeholders, delivery teams, and technology partners.</li><li>Build trusted relationships with senior stakeholders and service owners.</li><li>Manage expectations and ensure clear, transparent, and timely communication.</li><li>Translate technical service issues into clear business impact and resolution plans.</li><li>Coordinate across multiple technical and business teams to achieve service objectives.</li><li>Maintain a strong focus on customer experience and satisfaction.</li></ul><p><strong>Vendor & Partner Management</strong></p><ul><li>Manage service delivery across multiple vendors, partners, and technology providers.</li><li>Monitor vendor performance against agreed service levels and contractual commitments.</li><li>Coordinate resolution of cross-vendor incidents, problems, and operational dependencies.</li><li>Drive accountability for service performance and improvement actions.</li><li>Ensure effective collaboration across the wider service delivery ecosystem.</li></ul><p><strong>Service Improvement</strong></p><ul><li>Establish and maintain <strong>Continual Service Improvement (CSI)</strong> plans.</li><li>Analyze service performance data, trends, recurring incidents, and customer feedback to identify improvement opportunities.</li><li>Drive initiatives to improve service quality, stability, availability, efficiency, and customer experience.</li><li>Identify opportunities for automation, process optimization, and operational efficiency.</li><li>Track improvement initiatives through to measurable outcomes.</li></ul><p><strong>Service Continuity & Resilience</strong></p><ul><li>Support service continuity, availability, resilience, and disaster recovery requirements.</li><li>Ensure operational teams maintain appropriate procedures, runbooks, escalation paths, and recovery processes.</li><li>Participate in service continuity and disaster recovery exercises where required.</li><li>Ensure operational risks and service vulnerabilities are identified and appropriately managed.</li></ul><p><br></p><p><strong>Required Experience</strong></p><ul><li>Bachelor's degree in <strong>Information Technology, Computer Science, Engineering, Business</strong>, or a related discipline.</li><li><strong>8+ years of IT service delivery / IT operations experience</strong>, including significant experience in a Service Delivery Manager or equivalent role.</li><li>Proven experience managing <strong>complex enterprise IT services</strong> across multiple technology domains.</li><li>Strong knowledge of <strong>ITIL and IT Service Management (ITSM)</strong> principles and processes.</li><li>Demonstrated experience managing <strong>SLAs, KPIs, service performance, governance, and customer satisfaction</strong>.</li><li>Strong experience in Incident, Major Incident, Problem, Change, and Service Level Management.</li><li>Experience managing services within complex <strong>multi-vendor environments</strong>.</li><li>Proven experience managing senior stakeholders and service review/governance meetings.</li><li>Strong understanding of enterprise IT operations, infrastructure, applications, cloud, network, security, and service support environments.</li><li>Experience with ITSM platforms such as <strong>ServiceNow or equivalent</strong>.</li><li>Excellent leadership, communication, stakeholder management, analytical, and problem-solving capabilities.</li></ul><p><br></p><p><strong>Preferred Experience</strong></p><ul><li>Previous experience managing large-scale technology services in the <strong>UAE or wider GCC region</strong>.</li><li>Experience supporting complex, business-critical or high-availability technology environments.</li><li>Experience working within large-scale, highly governed enterprise environments.</li><li>Experience managing service transition from project delivery into BAU operations.</li><li>Understanding of service continuity, disaster recovery, availability, capacity, and operational resilience.</li><li>Experience managing multiple technology vendors and service providers.</li><li><strong>ITIL 4 Foundation, ITIL Managing Professional, or equivalent ITSM certification</strong> is highly desirable.</li><li>Relevant ServiceNow, cloud, infrastructure, or service management certifications are advantageous.</li></ul><p><br></p><p><strong>What We Are Looking For</strong></p><p><br></p><p>We are looking for a <strong>hands-on Service Delivery Manager</strong> who can maintain strong operational control while building trusted relationships with stakeholders.</p><p>The successful candidate will understand how complex technology services operate end-to-end and will be able to coordinate multiple technical teams and vendors to maintain service quality, stability, availability, and performance.</p><p><br></p><p>The ideal candidate will combine <strong>strong ITSM knowledge, operational leadership, stakeholder management, service governance, and a continuous-improvement mindset</strong>.</p><p><strong>Join DXC Technology and play a key role in delivering reliable, high-quality technology services in the UAE.</strong></p>
<ol type="1"><li><p><strong>Accounting Function:</strong></p><ul><li><p>Oversee day-to-day accounting functions, including accounts payable management, accounts receivable management, payroll, and general ledger entries, Bank Reconciliation of the Accounting Department.</p></li><li><p>Ensure proper maintenance of accounting records in accordance with company policies, IFRS and UAE Laws.</p></li><li><p>Ensure that the supplier and customer’s ledgers are up to date and reconciled on regular basis by the accounts receivable and payable accountants.</p></li><li><p>Ensure intercompany ledgers are updated and reconciled on regular basis.</p></li><li><p>Ensure timely entries are passed in the ERP system as and when the transactions have happened.</p></li><li><p>Ensure necessary accruals are taken for monthly closing activities.</p></li></ul></li><li><p><strong>Receivable Function:</strong></p><ul><li><p>Prepare and issue progress invoices based on approved Interim Payment Certificates.</p></li><li><p>Ensure invoices are raised in accordance with contract terms, milestones, retention clauses, and approved variation orders.</p></li><li><p>Coordinate with Project Managers, QS, and Contracts teams to validate work completion and billing amounts.</p></li><li><p>Ensure VAT is correctly applied as per UAE VAT law.</p></li><li><p>Maintain accurate customer ledgers in the ERP system.</p></li><li><p>Record invoices, credit notes, debit notes, and receipts on a timely basis.</p></li><li><p>Ensure receivables are properly classification of advance, retention or certified receivables as the case maybe.</p></li><li><p>Monitor outstanding receivables and share aging analysis report on weekly basis and identify and escalate long outstanding or doubtful receivables to management.</p></li><li><p>Follow up with clients for timely collection as per contract payment terms.</p></li><li><p>Coordinate with project and commercial teams to resolve payment disputes or certification delays.</p></li><li><p>Track and follow up on retention releases as per defect liability periods.</p></li><li><p>Perform regular reconciliation of customer statements and resolve discrepancies.</p></li><li><p>Reconcile collections with bank receipts and post adjustments whenever required.</p></li><li><p>Ensure intercompany receivables are reconciled on a regular basis.</p></li></ul></li><li><p><strong>Payable Function:</strong></p><ul><li><p>Involve with the operations and the procurement team to monitor BOQs, checking and verification of payment certificates, sub-contractors, current and cumulative work progress, advance payment and retention adjustments as per contracts, identify and co-ordinate for any variance or discrepancies noticed in supplier invoices for an amicable resolution.</p></li><li><p>Ensure that the sub-contractor and supplier’s work progress trackers or payment logs for each project is being is being maintained and the approved invoices and other reports are received from them on timely basis, to clear the liabilities as per credit terms. </p></li><li><p>Receive, review, and process supplier and subcontractor invoices in accordance with purchase orders (POs), subcontract agreements, and delivery notes.</p></li><li><p>Match invoices with approved Goods Received Notes (GRNs), work completion certificates, or service approvals, as the case maybe.</p></li><li><p>Verify invoice accuracy in terms of quantities, rates, contract terms, retention, and VAT compliance.</p></li><li><p>Ensure invoices are matched or recorded promptly and accurately in the ERP system.</p></li><li><p>Process payments to suppliers and subcontractors in line with agreed <strong>credit terms and payment schedules.</strong></p></li><li><p>Maintain proper records of <strong>retention payable</strong>, advance payments, and recoveries as per contract terms.</p></li><li><p>Prepare payment schedules and obtain necessary internal approvals prior to release of payments.</p></li><li><p>Coordinate with internal team and head office for timely execution of payments.</p></li><li><p>Maintain accurate and up-to-date supplier and subcontractor ledgers.</p></li><li><p>Record debit notes, credit notes, advances, and adjustments.</p></li><li><p>Perform regular reconciliation of supplier statements and resolve discrepancies.</p></li><li><p>Ensure intercompany payables are reconciled on a periodic basis.</p></li></ul></li><li><p><strong>Financial Reporting, Analysis and Audit:</strong></p><ul><li><p>Prepare and submit for review of monthly, quarterly, and annual financial statements (balance sheet, income statement, cash flow) to Finance Manager with adherence to the timelines and in the manner required by the Management.</p></li><li><p>Ensure compliance with relevant accounting standards or IFRS.</p></li><li><p>Provide inputs and recommendations to Finance Manager based on financial analysis of construction projects.</p></li><li><p>Provide assistance and support to Finance Manager for year-end audits and resolve any issues raised.</p></li><li><p>Coordinate with Internal Auditors for Internal Audit related queries of the Company.</p></li><li><p>Special report preparation for heavy and long lead items like steel and concrete reports as per project consumption vs BOQ or budget.</p></li></ul></li><li><p><strong>Internal Controls and Compliance:</strong></p><ul><li><p>Ensure the integrity of accounting records and adherence to internal control procedures.</p></li><li><p>Monitor compliance with tax regulations, including timely filing of tax returns and other statutory filings.</p></li><li><p>Follow policies to safeguard the company’s financial assets and mitigate risks of financial misstatements.</p></li></ul></li><li><p><strong>Team Leadership and Management:</strong></p><ul><li><p>Supervise, train, and mentor junior accounting staff.</p></li><li><p>Manage the daily workflow of the finance team, ensuring tasks are completed efficiently and on time.</p></li></ul></li><li><p><strong>Taxation:</strong></p><ul><li><p>Have knowledge and must ensure compliance with corporate tax requirements, assist is calculating and filing corporate taxes, VAT, and other indirect taxes, if any, as and when coming into effect in UAE. </p></li><li><p>Ensure supplier invoices comply with UAE VAT requirements (valid TRN, tax invoice format, correct VAT rate).</p></li><li><p>Ensure correct input VAT claims and proper classification of VAT-applicable and non-applicable expenses.</p></li><li><p>Support VAT returns through accurate AP records and reconciliations.</p></li><li><p>Maintain VAT documentation for audits and inspections.</p></li></ul></li></ol><p><strong>8. Coordination & Documentation</strong></p><p>· Ensure and maintain proper documentation for contracts, invoices, approvals, and correspondence with clients by the finance team.</p><p>· Liaise with legal, contracts, and commercial departments for dispute resolution when required.</p><p>· Support Finance Manager with receivables-related analysis and reports.</p><br><p>Work on ad-hoc reports as per management’s instructions as and when required</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Candidate should be from Contracting Background </p></li><li><p>Knowledge of full accounting cycle till monthly books closing and reporting</p></li><li><p>Knowledge of Accounting standards</p></li><li><p>Knowledge of UAE Tax and commercial laws</p></li><li><p>Good working knowledge of advance Excel</p></li><li><p>Hands on experience in Finance and good understanding of ERP software</p></li></ol>
JOB PURPOSE:<br><br> Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.<br><br> KEY ACCOUNTABILITIES:<br><br> Service Request Management:<br><br>Redirect or escalate local support requests to the Service Desk. Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals. Keep users informed of case progress and close resolved incidents. Ensure that all IT Policies and Procedures are adhered to locally. <br><br> PC/IT Asset Deployment and Management: <br><br>Deploy PCs and peripherals to users as directed by the Service Desk. <br><br> User Communication:<br><br>Notify users of impending changes and agreed outages. <br><br> Training and Development:<br><br>Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge. Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment. <br><br> SPAN OF COMMUNICATION:<br><br>Internal: Local IT Users, IT Operations Manager, Operations Team External: Local Suppliers/ Partners <br><br> QUALIFICATIONS, EXPERIENCE, & SKILLS<br><br> Required Qualifications:<br><br>Bachelor’s degree in a related field ITIL v3 Foundation <br><br> Preferred Qualifications: <br><br>Microsoft Certified Desktop Support Technician (MCDST) Service Desk certification ITIL Intermediate <br><br> Preferred Experience:<br><br>2 years of Desktop Support in a Microsoft Windows environment <br><br> Job-Specific Skills:<br><br>Keen attention to detail Excellent spoken and written communication skills with fluency in English Strong problem-solving skills The ability to communicate technical information to a non-technical audience