Tourism manager Jobs

<ul><li>Assist the Project Manager in planning, organizing, and coordinating all project activities.</li><li>Prepare and monitor project schedules to ensure timely completion of works.</li><li>Maintain and control all project documentation, including drawings, RFIs, submittals, material approvals, and correspondence.</li><li>Prepare daily, weekly, and monthly progress reports, meeting minutes, and project status updates.</li><li>Coordinate communication between the client, consultant, contractor, and internal departments.</li><li>Follow up on meetings, site inspections, and approval processes to ensure smooth project flow.</li><li>Coordinate with the procurement team for timely material submittals, approvals, and deliveries.</li><li>Ensure that all site activities comply with project specifications, quality standards, and safety regulations.</li><li>Support the site team in maintaining quality and safety documentation.</li><li>Coordinate with authorities such as Dubai Municipality, DDA, and Nakheel for necessary submissions and approvals.</li><li>Track project progress and identify potential risks or delays, reporting them for corrective action.</li><li>Monitor manpower, equipment, and subcontractor performance for efficiency and cost control.</li><li>Assist in preparing payment applications, variation claims, and cost tracking reports.</li><li>Ensure proper coordination among civil, MEP, and architectural disciplines at all stages.</li><li>Follow up on consultant comments and ensure timely compliance and resubmissions.</li><li>Participate in site coordination meetings and provide updates to management.</li><li>Assist in preparing as-built drawings, operation and maintenance manuals, and handover documents.</li><li>Ensure all snagging, testing, and final inspections are completed prior to project handover.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Civil Engineering or related field.</li><li>Minimum 3–5 years of experience in civil construction projects, preferably in the UAE.</li><li>Strong understanding of construction processes, project coordination, and documentation control.</li><li>Good knowledge of project specifications, drawings, and authority approval procedures (Dubai Municipality, DDA, Nakheel, etc.).</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and project management software (MS Project or Primavera preferred).</li><li>Excellent communication and interpersonal skills to coordinate effectively with clients, consultants, and site teams.</li><li>Strong organizational and multitasking abilities with attention to detail.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Knowledge of health, safety, and quality standards in construction.</li><li>Team-oriented, proactive, and capable of taking initiative with minimal supervision.</li></ul>

<ul><li><p>The Manager Data Science - Finance is responsible for leading the execution of financial data science projects aimed at enhancing financial performance and managing risk through the application of advanced analytics and machine learning techniques. The role involves overseeing a team of data scientists, implementing predictive models, developing dashboards and KPI metrics, and generating financial insights that drive strategic decisions. Success in this role is measured by the ability to deliver actionable analytics solutions that align with business objectives.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Predictive Modeling</strong></p><p><br></p><ul><li><p>Implement various predictive models including residual value prediction, credit scoring, delinquency prediction, and collections optimization to improve financial performance and risk management.</p></li><li><p>Deliver at least 2 use cases successfully demonstrating the application of predictive models.</p></li></ul><p><br></p><p><strong>Data Visualization and KPI Development</strong></p><p><br></p><ul><li><p>Create financial KPI metrics and risk dashboards using statistical techniques and data visualization libraries.</p></li><li><p>Develop and maintain 3 comprehensive finance-related dashboards that provide actionable insights to stakeholders.</p></li></ul><p><br></p><p><strong>Financial Insights and Analysis</strong></p><p><br></p><ul><li><p>Generate and communicate financial insights by leveraging techniques such as time series decomposition, anomaly detection, and stress testing.</p></li><li><p>Produce 3 actionable financial insights monthly to aid decision-making and strategy formulation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Proficiency in modeling techniques such as ARIMA and LSTM networks for predictive analytics.</p></li><li><p>Expertise in machine learning methods including gradient boosting, ensemble methods, and neural networks.</p></li><li><p>Strong skills in statistical techniques and data visualization for financial analysis and modeling.</p></li><li><p>Ability to effectively communicate complex technical concepts to non-technical stakeholders.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Bachelor's or MSc in Financial Analytics, Computer Science, or related field.</p></li><li><p>5+ years of experience in data science and analytics with a strong focus on finance.</p></li><li><p>Proficient in Python, SQL, Databricks, and experienced with machine learning libraries including scikit-learn, TensorFlow, PyTorch, ARIMA, SARIMA, and Prophet.</p></li><li><p>Hands-on experience with MLOps, Git, and data visualization tools like Matplotlib, Seaborn, and Plotly.</p></li></ul></li></ul>

<p>JOB SUMMARY</p><p>The Welding Supervisor manages and controls all welding operations on assigned projects, ensuring work is executed as per approved WPS/PQR, drawings, and international welding standards, while directly supervising Welding Foremen and welders.</p><p>KEY RESPONSIBILITIES:</p><ul><li><p>Supervise and coordinate all welding activities (MIG, ARC, TIG, SMAW) across assigned jobs/vessels.</p></li><li><p>Ensure welding is carried out strictly per approved WPS (Welding Procedure Specification) and PQR.</p></li><li><p>Verify welder qualifications/certifications (ISO 9606, ASME IX) are valid before work assignment.</p></li><li><p>Coordinate with QC/NDT teams for weld inspection, repair instructions, and closure of NCRs.</p></li><li><p>Plan manpower and welding consumable requirements through Welding Foremen.</p></li><li><p>Monitor productivity, rework rates, and welding quality KPIs; report to Production Manager.</p></li><li><p>Ensure correct storage, handling, and baking of welding consumables (electrodes/wire).</p></li><li><p>Train and mentor Foremen and welders on new procedures, joints, and positions.</p></li><li><p>Coordinate with Class surveyors / client QC during weld inspections and witness points.</p></li></ul><p>HSE RESPONSIBILITIES (MANDATORY)</p><ul><li><p>Ensure all welding operations comply with company HSE procedures at all times.</p></li><li><p>Enforce hot work permits, fire watch arrangements, and confined space entry controls before any welding starts.</p></li><li><p>Ensure fume extraction, ventilation, and PPE (welding helmets, fire-retardant clothing, gloves) are in place and used correctly.</p></li><li><p>Conduct/attend Toolbox Talks and JSA specific to welding, hot work, and confined space activities.</p></li><li><p>Stop work immediately on identifying unsafe welding practices, gas leaks, or fire hazards; report and escalate.</p></li><li><p>Investigate welding-related incidents/near-misses and implement corrective actions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS & EXPERIENCE</p><ul><li><p>Diploma / Trade certification in Welding Technology or Mechanical Engineering.</p></li><li><p>Minimum 7–10 years' welding experience in shipyard/offshore fabrication, including 3+ years in a supervisory role.</p></li><li><p>Strong working knowledge of AWS D1.1, ASME Section IX, ISO 9606, and class society (DNV/ABS/LR) weld requirements.</p></li><li><p>Ability to read and interpret welding symbols, drawings, and WPS documents.</p></li><li><p>Strong leadership and workforce management skills across multilingual teams.</p></li></ul><p>GOOD TO HAVE</p><ul><li><p>CSWIP / AWS Certified Welding Inspector (CWI) qualification.</p></li><li><p>Experience with pipe welding, high-pressure systems, or offshore structures.</p></li><li><p>Multilingual ability (Hindi/Malayalam/Tamil) for direct workforce communication.</p></li></ul>

<ul><li><p>Sales Performance</p><ul><li><p>Vehicle Sales:</p></li></ul><p>Responsible for achieving the assigned monthly sales target for vehicle units. This is the primary responsibility of the sales consultant.</p><ul><li><p>RME Accessories Sales:</p></li></ul><p>Responsible for meeting sales targets related to accessories per unit.</p><ul><li><p>Key Performance Indicators (KPI):</p></li></ul><p>Achieve the quarterly non-financial KPIs as set by the management.</p><p>Sales Process</p><ul><li><p>Outdoor Sales:</p></li></ul><p>Generate a sufficient number of outdoor appointments with prospective customers monthly, utilizing telephone, web, CRM, and social media platforms to generate leads.</p><ul><li><p>Lead Conversion to Walk-Ins:</p></li></ul><p>Effectively convert phone and digital leads from social media into showroom walk-ins, increasing the potential for sales conversion.</p><ul><li><p>Lead Follow-Up (Web and CRM):</p></li></ul><p>Contact all leads from the GCRM call centre and digital sources promptly—within 2 hours for web leads and within 4 hours for CRM leads.</p><ul><li><p>Test Drive Facilitation:</p></li></ul><p>Offer and conduct vehicle test drives to customers, highlighting key performance and driving features to enhance the buying experience.</p><ul><li><p>Trade-In Appraisal:</p></li></ul><p>Provide trade-in appraisals to customers interested in exchanging their current vehicles.</p><ul><li><p>Manager’s Second Facing:</p></li></ul><p>Proactively request second facing from the sales manager by providing detailed information on the customer and their vehicle requirements.</p><p>Customer Satisfaction</p><ul><li><p>Sales Satisfaction Index (SSI):</p></li></ul><p>Ensure high customer satisfaction by consistently delivering a complete and seamless sales process throughout the entire vehicle purchase journey.</p><ul><li><p>Mystery Shopping – ARA (Walk-ins / Telephone / Email):</p></li></ul><p>Adhere strictly to customer handling standards to ensure the sales process is properly conducted during all customer interactions, including walk-ins, telephone calls, and emails, as assessed through mystery shopping evaluations.</p><p>Product Knowledge</p><ul><li><p>Quarterly Product Knowledge Test:</p></li></ul><p>The sales consultant must demonstrate comprehensive knowledge of all products, including features, advantages, benefits (FAB), new vehicle technologies, and unique selling points (USPs).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification</strong></p><ul><li><p>Diploma or equivalent in a related field.</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>2-3 years of sales similar experience in automobile or related industry.</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Proficency in MS Office and computer literacy</p></li><li><p>Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.</p></li></ul><p><strong>Languages</strong></p><ul><li><p>Proficient in English</p></li><li><p>Arabic is a plus</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As the Junior Analyst, you will be responsible for maintaining and administering the Software, managing customer database to ensure the proper functioning of the and maintain the integrity of the data therein by working closely with the Senior Manager – Strategy and Analytics.<br> You will be responsible for providing campaign selections for Email, Direct Mail, SMS and Cold Calling Campaigns, as well as using data to provide campaign, customer and product analysis and reporting.<br> The role requires you to have a keen interest in data, as well as the real estate industry and will offer the right candidate a real opportunity for growth and development.<br> Role and Responsibilities Support day-to-day operations of the activity, including: • Configuring the CRM as per requirements of relevant stakeholders.<br> • Creation of customized customer segmentation lists, to be used for email/direct mail campaigns as well as reports and analysis.<br> • Assist in the preparation of analysis and business reports; this will include both marketing and sales data.<br> • Responsible for database health and maintenance (inc.<br> customer data cleansing) • Supporting team to ensure the business has a clear understanding of customer behavior.<br> • Work closely with Marketing and Sales Team to ensure aspects of the sales process along with the customer communication is set up and tracked appropriately in the CRM Software.<br> • Working with the Digital Marketing Lead to execute email marketing campaigns.<br> • Working with the Sales Managers to rotate prospects among Property Consultants as required.<br> • Assist in the organization, planning and production of ad-hoc communications to customers • General administrative tasks and team support A team player with good planning and organizational skills and the ability to manage own workload • Must be quantitatively oriented with a basic knowledge of basic statistics and analytics.<br> Preferably a degree in Business, Statistics or Computer Science Engineering.<br> • Must be very proficient in using Microsoft Excel (Pivot Tables, Tables etc.<br>), Word, and Power Point • Knowledge of SQL and Power BI (or Tableau) a plus.<br> If not, the candidate must be willing to learn it quickly.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Bienvenue à Couqley!</p><br><p>Amidst the clinking of glasses, friends’ laughter, and France’s glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D’Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends.&nbsp;</p><br><p>This award winning Brasserie offers a&nbsp; personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests.&nbsp;</p><br><br>Job Description<br><br><ul><li>Takes reservations and welcome guests to the outlet.</li><li>Participates in checking the daily mise en place according to the whole day service requirements.</li><li>Be familiar with the menus and ongoing promotions in the outlet and provides recommendations to the guests.</li><li>Carry out other related assignments or tasks entrusted by the Restaurant General&nbsp;Manager.</li><li>Be familiar&nbsp;with all related company documentation and especially with the relevant Operational Standards Manual for the department</li></ul><br>Qualifications<br><br><ul><li>Service focused personality is essential</li><li>Previous experience in a similar role in&nbsp;a fine dining / stand alone restaurant is a must.&nbsp;</li><li>Good Beverage Knowledge is preferred.</li><li>Strong interpersonal and communication skills with a passion for service</li></ul><br>Additional Information<br><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp; https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Supports the provision of safe, patient and family-focused quality care. Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality. Supports the successful achievements of Clinic Operations strategic goals and the American Hospital Dubai mission and vision statement.&nbsp;Operates and administers the hospital's main telephone and emergency systems, by answering all incoming external and internal calls. Directs patients and customers to the appropriate area. Handles all emergency code calls and Public Announcements through the Public Address.<br> &nbsp;</p><br><br>Responsibilities:<br><ul> <li>Answers phone calls in a polite and cordial manner.</li> <li>Maintains proper telephone etiquette.</li> <li>Handles patient complaints and addresses them to the concerned Clinic Manager/Supervisor in a timely manner without delay.</li> <li>Assists in the orientation of new staff members to the Switchboard.</li> <li>Facilitates efficient operator function by consulting and communicating with all co-workers.</li> <li>Maintains complete product knowledge at all times of all hospital features, services and hours of operations.</li> <li>Maintains caller flow by answering calls within three rings and ensures customer cue is at a minimum.</li> <li>Transfers call to appropriate staff/departments.</li> <li>Maintains and updates hospital extensions, call lists, physicians’ names, Department Heads and contact numbers.</li> <li>Creates all required 24-hour Public Announcements through the Public Address System.</li> <li>Performs continuous weekly testing of code Blue and Green systems.</li> <li>Responds to all emergency calls promptly according to the established procedure.</li> <li>Ensures that the place of work and surrounding area is kept clean and organized at all times.</li> <li>Reports equipment failure, safety and security issues, and or/reduction of supply inventory to the Patient Relations Supervisor/Coordinator.</li></ul><br>Qualifications:<br><ul> <li>High School Graduate</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Excellent English and Arabic verbal/written communication skills</li> <li>Basic computer literacy</li> <li>Exposure to/experience with customer service principles</li> <li>Exposure to/experience with Continous Quality Improvement (CQI) and Joint Commission International Accreditation (JCIA) principles</li> <li>Demonstrates adequate Medical Terminology</li> <li>Demonstrates computer literacy (in <i>Cerner</i> System) and efficiency</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Collections Executive is responsible for maximizing collection efforts by maintaining consistent follow-up with debtors and defaulters to ensure full settlement. The role focuses on minimizing overdue receivables while optimizing cash flow levels. Success in this position requires adherence to collection procedures and ethical practices, while maintaining accurate records and effective communication with customers and internal teams.</li></ul><p>&nbsp;</p><p><br></p><p><b>What You Will Do:</b></p><p>&nbsp;</p><ul><li>Conduct regular follow-ups with past-due customers via telephone calls and emails to ensure timely collection of overdue amounts.</li><li>Maintain complete and accurate collection records by documenting all customer interactions in the Collection Management Log.</li><li>Respond promptly and professionally to customer queries related to collections.</li><li>Ensure timely and effective collection of overdue amounts through consistent and rigorous follow-up to recover the pending dues.</li><li>Provide timely feedback and updates to the team regarding customer payment behaviour, history, and financial health.</li><li>Ensure strict adherence to collection procedures, SOP, compliance standards, and ethical practices while protecting the organization's reputation.</li><li>Handle timely escalation and transfer of accounts for legal action by completing required formalities and following up until resolution.</li><li>Coordinate with all relevant departments, including Operations, to resolve customer/account issues affecting customer payment behaviour.</li><li>Negotiate repayment solutions with customers via calls, emails, and meetings to resolve pending dues.</li><li>Submit periodic ad-hoc reports to the Line Manager.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent communication and interpersonal skills for efficient negotiation and problem resolution.</li><li>Strong ability to manage multiple priorities and meet deadlines under pressure.</li><li>Proficiency in Collection Management Systems and data analysis tools.</li><li>Adherence to ethical practices and company policies in debt collection.</li></ul><p>&nbsp;</p><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Bachelor's degree in finance, business administration, or a related field.</li><li>At least 3 years of experience in collections or a similar financial role.</li><li>Proficient in using Collection Management Systems and Microsoft Office Suite.</li><li>Strong negotiation and communication skills.</li></ul><p>&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Assistant Manager for Finance Control in the Real Estate division supports the financial controlling function to ensure strong governance, accurate reporting, and effective control processes. The role drives innovative approaches by integrating digital and AI solutions, contributing to a culture of business excellence and accountability. The role also entails initiating transformation projects and continuous improvement initiatives that align with organizational objectives, fostering an adaptable and forward-thinking financial environment.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Review trial balances, balance sheet reconciliations, and financial reports for accuracy and compliance.</li><li>Perform variance analysis and provide actionable insights to management.</li><li>Support monthly, quarterly, and annual financial close processes.</li><li>Ensure adherence to accounting policies, SOPs, governance frameworks, and internal controls.</li><li>Support audit readiness and timely resolution of control or compliance issues.</li><li>Identify and implement automation opportunities within finance processes.</li><li>Develop and maintain dashboards and management reporting tools.</li><li>Leverage data analytics and AI solutions to enhance reporting and decision-making.</li><li>Promote adoption of innovative technologies and best practices across the finance function.&nbsp;</li><li>Independently initiate and lead finance improvement projects aligned with organisational objectives.&nbsp;</li><li>Drive process optimisation, standardisation, and efficiency initiatives.&nbsp;</li><li>Support finance transformation programs and system enhancement projects.&nbsp;</li><li>Collaborate with cross-functional teams to implement strategic finance initiatives.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Strong analytical and problem-solving skills.</li><li>Advanced knowledge of Excel, Power BI, and financial systems.</li><li>Proactive and self-driven ability to work independently.</li><li>Capacity to thrive in a fast-paced and evolving environment.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's Degree in Finance, Accounting, or a related discipline.</li><li>Professional qualification such as ACCA, CPA, CA, CMA, or equivalent is preferred.</li><li>3 to 5 years of experience in Financial Controlling, Reporting, or Audit.</li><li>Strong understanding of accounting principles, governance frameworks, and real estate operations.</li><li>Proven track record of leading finance initiatives and delivering digital, automation, or AI-based solutions with measurable outcomes.</li></ul><p>&nbsp;</p></div>

<p><strong>Overview Of The Role:</strong></p><p>The Assistant Manager for Finance Control in the Real Estate division supports the financial controlling function to ensure strong governance, accurate reporting, and effective control processes. The role drives innovative approaches by integrating digital and AI solutions, contributing to a culture of business excellence and accountability. The role also entails initiating transformation projects and continuous improvement initiatives that align with organizational objectives, fostering an adaptable and forward-thinking financial environment.</p><p><br><strong>What You Will Do:</strong></p><ul><li><p>Review trial balances, balance sheet reconciliations, and financial reports for accuracy and compliance.</p></li><li><p>Perform variance analysis and provide actionable insights to management.</p></li><li><p>Support monthly, quarterly, and annual financial close processes.</p></li><li><p>Ensure adherence to accounting policies, SOPs, governance frameworks, and internal controls.</p></li><li><p>Support audit readiness and timely resolution of control or compliance issues.</p></li><li><p>Identify and implement automation opportunities within finance processes.</p></li><li><p>Develop and maintain dashboards and management reporting tools.</p></li><li><p>Leverage data analytics and AI solutions to enhance reporting and decision-making.</p></li><li><p>Promote adoption of innovative technologies and best practices across the finance function.&nbsp;</p></li><li><p>Independently initiate and lead finance improvement projects aligned with organisational objectives.&nbsp;</p></li><li><p>Drive process optimisation, standardisation, and efficiency initiatives.&nbsp;</p></li><li><p>Support finance transformation programs and system enhancement projects.&nbsp;</p></li><li><p>Collaborate with cross-functional teams to implement strategic finance initiatives.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Advanced knowledge of Excel, Power BI, and financial systems.</p></li><li><p>Proactive and self-driven ability to work independently.</p></li><li><p>Capacity to thrive in a fast-paced and evolving environment.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's Degree in Finance, Accounting, or a related discipline.</p></li><li><p>Professional qualification such as ACCA, CPA, CA, CMA, or equivalent is preferred.</p></li><li><p>3 to 5 years of experience in Financial Controlling, Reporting, or Audit.</p></li><li><p>Strong understanding of accounting principles, governance frameworks, and real estate operations.</p></li><li><p>Proven track record of leading finance initiatives and delivering digital, automation, or AI-based solutions with measurable outcomes.</p></li></ul>

<p>Key Responsibilities</p><ul><li><p>Manage and maintain all FM documents, records, contracts, reports, drawings, certificates, and technical documents.</p></li><li><p>Maintain an accurate Document Register and ensure proper document control, revision, approval, and distribution.</p></li><li><p>Coordinate daily FM activities between the FM team, contractors, tenants, and management.</p></li><li><p>Register, monitor, and follow up on Work Orders until completion and closure.</p></li><li><p>Coordinate and monitor the Preventive Maintenance (PPM) schedule and ensure required reports are submitted.</p></li><li><p>Follow up with contractors on outstanding works, service requests, corrective actions, and contractual obligations.</p></li><li><p>Maintain and update the Contractor, Contract, Asset, Warranty, and Certificate Registers.</p></li><li><p>Monitor expiry dates of contracts, insurance policies, licenses, certificates, warranties, and statutory documents.</p></li><li><p>Coordinate RFQs, quotations, LPOs, invoices, and supporting documents with Procurement and Finance.</p></li><li><p>Prepare the required documents to maintain Daily, Weekly, and Monthly FM Reports.</p></li><li><p>Collect and maintain data required for KPIs, SLAs, and FM performance reports.</p></li><li><p>Coordinate meetings with contractors and prepare Minutes of Meetings (MOM) and action trackers.</p></li><li><p>Maintain an Outstanding Works / Action Tracker and follow up until all actions are closed.</p></li><li><p>Ensure proper filing and availability of O&M Manuals, As-Built Drawings, warranties, inspection reports, and equipment records.</p></li><li><p>Support the Manager in preparing audits, inspections, management reports, and operational documentation.</p></li></ul><p>Education</p><ul><li><p>Diploma or Bachelor’s degree in Facilities Management, Business Administration, Account, IT.</p></li><li><p>4-5 years of relevant experience.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Essential Skills</p><ul><li><p>Excellent Microsoft Excel, Word skills and Power Point.</p></li><li><p>Good knowledge of Document Control systems and document registers.</p></li><li><p>Ability to maintain trackers, logs, records, and databases accurately.</p></li><li><p>Good understanding of FM operations, preventive maintenance, work orders, and service contracts.</p></li><li><p>Strong follow-up and coordination skills.</p></li><li><p>Good communication skills with contractors, suppliers, technicians, and management.</p></li><li><p>Ability to prepare professional reports, MOMs, and presentations.</p></li><li><p>Good knowledge of KPIs and SLAs.</p></li><li><p>Strong attention to detail and document accuracy.</p></li><li><p>Good time management and organizational skills.</p></li><li><p>Ability to manage multiple tasks and meet deadlines.</p></li><li><p>Good written and spoken English; Arabic is an advantage.</p></li><li><p>Experience with CAFM/CMMS systems is highly desirable.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Reception Host plays a crucial role as the first point of contact for customers visiting Al Futtaim Motors. The role is essential in providing a seamless customer journey, starting from their arrival at the branch to their departure. Success is measured by customer satisfaction scores and the ability to manage customer interactions efficiently, ensuring all customer needs are promptly addressed. The host is responsible for coordinating with different departments to facilitate customer visits, addressing complaints, and scheduling appointments. This role demands exceptional customer service skills and the ability to handle queries professionally to maintain the brand's high service standards.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Interaction</p><p><br></p><ul><li>Ensure customers receive the World's Warmest Welcome upon entering the branch to achieve a 100% score on performance indicators.</li><li>Establish the reason for the customer's visit and guide them to the appropriate department, ensuring their needs are met.</li><li>Ensure customers with appointments are directed to the correct Service Advisor, ensuring a smooth transition and professional service.</li></ul><p><br></p><p>Customer Satisfaction</p><p><br></p><ul><li>Ensure all customers receive a warm send-off upon exiting the branch, making them feel acknowledged and valued.</li><li>Raise customer complaints and escalate them to the Reception Manager promptly to ensure a complete resolution.</li></ul><p><br></p><p>Communication &amp; Coordination</p><p><br></p><ul><li>Ensure all incoming phone calls are answered and appointments are scheduled or rescheduled by coordinating with the Customer Engagement Contact Centre.</li></ul><p><br></p><p>Additional Responsibilities</p><p><br></p><ul><li>Report health and safety issues that might affect customer and associate health.</li><li>Assist with customer reception when Service Advisors are unavailable.</li><li>Filter and manage the customer complaint cycle, including follow-up on No Shows.</li><li>Manage eVHC and report on the customer interaction process.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Exceptional customer service skills.</li><li>Effective communication and interpersonal skills.</li><li>Ability to multi-task and prioritize under pressure.</li><li>Proficiency in managing customer complaints and escalations.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High School Diploma or equivalent.</li><li>2-3 years of experience in customer service roles.</li><li>Strong skills in planning and organizing.</li><li>Expertise in customer interaction and management.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Reception Host at Toyota Retail Aftersales is pivotal in delivering exceptional customer service as the first point of contact for visitors. The role involves welcoming customers, assisting them in connecting with the appropriate department, and ensuring smooth transitions, especially for those with scheduled appointments. Success in this role is measured by customer satisfaction scores and effective communication of customer needs. The host also addresses customer complaints, manages phone inquiries, and contributes to an efficient reception process, all while ensuring a safe and welcoming environment.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>General</p><p><br></p><ul><li>Welcome customers with a warm and friendly demeanor to ensure a positive first impression and guarantee a 100% score in customer satisfaction metrics.</li><li>Establish the reason for the customer visit and direct them to the appropriate department to meet their needs efficiently.</li><li>Ensure customers with appointments are directed smoothly to the correct Service Advisor, providing a seamless transition and professional service.</li><li>Provide a courteous and appreciative send-off to all departing customers, reinforcing the acknowledgment of their visit.</li><li>Timely report and escalate customer complaints to the Reception Manager to ensure complete resolution and customer satisfaction.</li><li>Answer all incoming phone calls and manage appointment scheduling in coordination with the Customer Engagement Contact Centre.</li><li>Facilitate the complete customer journey by assisting with reception duties when Service Advisors are not available.</li><li>Report any health and safety issues that might impact customers or associates.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent communication skills to interact effectively with a diverse range of customers.</li><li>Strong organizational skills to manage customer flow and appointments efficiently.</li><li>Ability to handle customer complaints and escalate them appropriately for resolution.</li><li>Experience in using scheduling and customer service software to manage appointments and interactions.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High School Diploma or equivalent educational background.</li><li>2-3 years of experience in customer service, showcasing an ability to manage customer interactions effectively.</li><li>Strong planning and organizing skills to manage the reception efficiently.</li><li>Proficiency in managing customer interactions and providing high-level customer service.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p><br>​This is a chance to join one of the fastest-growing restaurant technology businesses globally and help drive its next stage of expansion across the UAE.<br>Backed by more than $72M in funding, the company is building payment and checkout technology designed specifically for hospitality, helping restaurants reduce friction, speed up table turnover and improve the overall customer experience.<br>Following rapid international growth, they’re now looking for a Business Development Manager to take ownership of new business across the UAE and build relationships with some of the region’s leading restaurant groups and hospitality brands.<br><b>The role<br></b><br>You’ll own the full sales cycle, from identifying the right prospects and getting through the door through to product demonstrations, commercial negotiation and closing.<br>The focus will be on restaurant groups, hospitality operators and high-value independent venues, selling solutions including Pay-at-Table, SoftPOS and wider digital payment and analytics tools.<br>This is a field-based, high-energy role. You’ll spend time in market meeting operators, building relationships and creating opportunities, while also using outbound, market insight and data to keep the pipeline moving.<br>Once a deal is closed, you’ll work closely with Onboarding and Operations to make sure new customers are set up properly and seeing value quickly.</p><br><p>​</p><br><p><b>What we're looking for</b></p><br><ul><li><p>Strong B2B sales or business development experience.</p><br></li><li><p>A proven track record of building pipeline and closing new business.</p><br></li><li><p>Good knowledge of the UAE hospitality market.</p><br></li><li><p>Comfortable selling directly to owners, operators and senior decision-makers.</p><br></li><li><p>Strong negotiation and relationship-building skills.</p><br></li><li><p>A proactive, hunter-style approach to sales.</p><br></li></ul><p>​</p><br><p>Experience across hospitality technology, SaaS, merchant payments or fintech would be a strong fit.</p><br><p>​</p><br><p><b>What’s on offer</b></p><br><p>Alongside a base salary of AED 18,000–23,000 per month, the role offers an uncapped double-OTE commission structure.</p><br><p>You’ll also be joining a well-funded scale-up at a point of significant international growth, with direct exposure to founders, commercial leadership and some of the biggest names in hospitality across the region.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p><br>​This is a rare chance to build the cybersecurity function for a globally recognised French luxury house, with responsibility spanning the UAE, France and wider international operations.<br>The business combines heritage, design and modern digital growth, and is now looking for a Cyber Security Manager to take ownership of its global security strategy.<br>This is a genuine greenfield role. You’ll have the autonomy to build the framework, set the standards and shape how cybersecurity is managed across the group, rather than inheriting a finished function.<br><b>The role<br></b><br>You’ll own cybersecurity across a complex, multi-entity environment, combining strategy with hands-on delivery.<br>That means setting the security roadmap, strengthening cloud and identity controls, improving monitoring and detection, and making sure the business has the right governance in place as it continues to scale.<br>You’ll work heavily across Azure, IAM, network security and SIEM/XDR platforms, while also helping the business prepare for newer risks, including AI-driven threats.<br>A big part of the role will be stakeholder management. You’ll work closely with the IT Director and senior teams across different markets, balancing security, business needs and transformation priorities across the wider group.</p><br><p>​</p><br><p><b>What we're looking for</b></p><br><ul><li><p>5+ years' dedicated cybersecurity experience, including management or lead-level responsibility.</p><br></li><li><p>Strong UAE experience and currently based in the country.</p><br></li><li><p>Proven experience delivering security programmes across complex, multi-entity or international organisations.</p><br></li><li><p>Strong hands-on experience across Azure, IAM, network security and SIEM/XDR platforms.</p><br></li><li><p>Good understanding of cloud security, governance and enterprise security architecture.</p><br></li><li><p>Experience building or scaling security frameworks rather than only operating within established ones.</p><br></li><li><p>CISSP, CISM or equivalent certification is required.</p><br></li></ul><p>​</p><br><p>Experience working across European markets, or within luxury, retail, manufacturing or fast-scaling digital environments, would be a strong fit.</p><br><p>This is a high-visibility role with the opportunity to shape cybersecurity across the entire group and build a function with real global influence.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Group Head of Financial Planning &amp; Analysis <p>Location: Abu Dhabi, UAE</p><br> About the Company <p>Our client is an investment management conglomerate backed by a SWF, with diversified portfolio. They are hiring a senior finance leader to create their Group FP&amp;A and performance capability from scratch - a rare chance to shape how a major investment platform plans, measures and makes decisions.</p><br> Key Responsibilities <ul> <li>Own group-wide budgeting, multi-year planning and rolling forecasts across a broad mix of businesses and asset classes</li> <li>Put a single performance framework in place - KPIs, measures and reporting - that ties results back to strategy and makes accountability visible</li> <li>Bring group and entity-level performance into one consolidated view, aligning planning standards across portfolio finance teams</li> <li>Act as a genuine sounding board to the Group CFO, CEO and wider leadership, offering an independent view and pushing back where it counts</li> <li>Produce both the numbers and the narrative behind executive and Board reporting, making complex detail land clearly</li> <li>Model the scenarios and returns behind capital deployment, portfolio decisions and major investment cases</li> <li>Design how FP&amp;A will run day to day - processes, governance, systems and team - and build it out from the ground up</li> </ul> Requirements <ul> <li>18+ years in finance, with meaningful leadership time in FP&amp;A, strategic finance, planning or performance management at group or holding-company level</li> <li>Background in a sovereign fund, holding group, infrastructure platform, pension fund or large asset manager - somewhere with real portfolio complexity</li> <li>Comfortable working across several businesses, entities, geographies or asset classes at once</li> <li>Has built or rebuilt a planning function before, rather than stepping into one that already worked</li> <li>Strong modelling, forecasting and scenario work, paired with a commercial view on where capital should go</li> <li>Credible in front of CEOs, CFOs and Boards - able to explain the story behind the numbers and challenge senior people without leaning on title</li> <li>A finance or accounting qualification, or relevant postgraduate degree, is welcome - though track record and executive credibility carry more weight</li> </ul> <p>Role open to international candidates</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p>​<br>We’re hiring a Senior Consultant or Manager to join a growing CRM Transformation team in the Middle East.<br>Our client works with leading regional and international organisations to shape customer, sales and marketing transformation programmes, combining strategy, technology and data to build more effective customer experiences.<br>This is a client-facing consulting role with responsibility for leading or co-leading transformation projects across CRM, sales and customer management. You’ll work closely with clients to define their digital roadmap, translate business needs into practical technology solutions and support implementation across the region.</p><br><p><br><b>What you'll be doing</b></p><br><ul><li><p>Lead or co-lead CRM and digital transformation projects across sales, marketing and customer management.</p><br></li><li><p>Shape digital roadmaps and customer engagement strategies for regional and international clients.</p><br></li><li><p>Work across platforms such as Salesforce and Microsoft Dynamics.</p><br></li><li><p>Translate business requirements into clear technology and platform solutions.</p><br></li><li><p>Design customer journeys and concepts across digital sales, marketing and customer experience.</p><br></li><li><p>Support software evaluation, selection and implementation.</p><br></li><li><p>Manage the rollout of new CRM platforms and processes across multiple markets.</p><br></li><li><p>Work closely with client stakeholders throughout the full project lifecycle.</p><br></li><li><p>Support user adoption through training, process design and change management.</p><br></li><li><p>Contribute to the development of wider CRM transformation capabilities across the team.</p><br></li></ul><p><br><b>What we're looking for</b></p><br><ul><li><p>Several years' experience working across CRM, sales, marketing or customer service transformation.</p><br></li><li><p>Strong hands-on knowledge of Salesforce and/or Microsoft Dynamics.</p><br></li><li><p>Experience delivering projects across strategy, software evaluation, transformation and implementation.</p><br></li><li><p>Strong understanding of how to translate business requirements into technology solutions.</p><br></li><li><p>Experience working directly with clients and senior stakeholders.</p><br></li><li><p>Strong presentation, communication and workshop facilitation skills.</p><br></li><li><p>A structured and analytical approach to problem solving.</p><br></li><li><p>Relevant degree in Business, Engineering, Technology or a related field.</p><br></li><li><p>Fluency in both Arabic and English.</p><br></li></ul><p>This is a strong opportunity to join a growing transformation team and work on large-scale CRM and customer experience programmes across the Middle East.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager – Strategy and Analytics.<br> You will be responsible for providing campaign selections for Email, Direct Mail, SMS and Cold Calling Campaigns, as well as using data to provide campaign, customer and product analysis and reporting.<br> The role requires you to have a keen interest in data, as well as the real estate industry and will offer the right candidate a real opportunity for growth and development.<br> Role and Responsibilities Support day-to-day operations of the CRM activity, including: • Configuring the CRM as per requirements of relevant stakeholders.<br> • Creation of customized customer segmentation lists, to be used for email/direct mail campaigns as well as reports and analysis.<br> • Assist in the preparation of analysis and business reports; this will include both marketing and sales data.<br> • Responsible for database health and maintenance (inc.<br> customer data cleansing) • Supporting team to ensure the business has a clear understanding of customer behavior.<br> • Work closely with Marketing and Sales Team to ensure aspects of the sales process along with the customer communication is set up and tracked appropriately in the CRM Software.<br> • Working with the Digital Marketing Lead to execute email marketing campaigns.<br> • Working with the Sales Managers to rotate prospects among Property Consultants as required.<br> • Assist in the organization, planning and production of ad-hoc communications to customers • General administrative tasks and team support A team player with good planning and organizational skills and the ability to manage own workload • Must be quantitatively oriented with a basic knowledge of basic statistics and analytics.<br> Preferably a degree in Business, Statistics or Computer Science Engineering.<br> • Must be very proficient in using Microsoft Excel (Pivot Tables, Tables etc.<br>), Word, and Power Point • Knowledge of SQL and Power BI (or Tableau) a plus.<br> If not, the candidate must be willing to learn it quickly.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> A large organization in the UAE is seeking an experienced &lt;b&gt;FP&amp;A (Financial Planning &amp; Analysis) Manager&lt;/b&gt; to join their team. This role will be responsible for driving financial performance through accurate planning, analysis, and strategic support to senior management.<br> <br> &lt;b&gt;Key Responsibilities:&lt;/b&gt;<br> <br> Lead the financial planning and budgeting process, ensuring accuracy and timeliness.<br> <br> Perform in-depth financial analysis, forecasting, and reporting.<br> <br> Provide insights to management on business performance, risks, and opportunities.<br> <br> Support decision-making through scenario modeling and financial recommendations.<br> <br> Develop and maintain KPIs and dashboards to monitor business performance.<br> <br> Partner with cross-functional teams to drive business efficiency and profitability.<br> <br> <br> <br> RequirementsTo be considered for this role, you need to meet the following criteria:<br> <br> <br> Bachelor's degree in Finance, Accounting, Economics, or related field (Master's degree or certifications such as CFA, CPA, CMA are a plus).<br> <br> Minimum of &lt;b&gt;8 years of finance experience&lt;/b&gt; with at least 3 years focused on FP&amp;A.<br> <br> Strong analytical and financial modeling skills.<br> <br> Excellent communication and stakeholder management skills.<br> <br> Proven experience working in a multicultural environment.<br> <br> Location: &lt;b&gt;UAE&lt;/b&gt;&nbsp;<br> <br> <br> To view other vacancies we have, please check our website - www.blackpearlconsult.com<br> <br> Note that Black Pearl does not accept any payments from its candidates. It is illegal for candidates to pay any amount to agencies as a recruitment fee.<br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">To be considered for this role, you need to meet the following criteria: <br> <br> Bachelor's degree in Engineering (Mechanical, Electrical, or related field) <br> Postgraduate qualification (MBA or similar) is an advantage <br> Strong experience in operations and maintenance within large-scale infrastructure or industrial environments <br> Proven leadership experience managing large teams and multi-site operations <br> Strong understanding of asset management and maintenance strategies <br> Experience in budgeting, planning, and performance management <br> Excellent leadership, communication, and stakeholder management skills <br> <br> To view other requirements we have, please visit our website - www.blackpearlconsult.com <br> <br> To view other requirements we have please visit our website - www.blackpearlconsult.com <br> <br> </div>

<p>As the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager Strategy and Analytics. You will be responsible for providing campaign selections for Email, Direct Mail, SMS and Cold Calling Campaigns, as well as using data to provide campaign, customer and product analysis and reporting. The role requires you to have a keen interest in data, as well as the real estate industry and will offer the right candidate a real opportunity for growth and development.</p><p>Role and Responsibilities</p><ul><li>Support day-to-day operations of the CRM activity, including:</li><li>Configuring the CRM as per requirements of relevant stakeholders.</li><li>Creation of customized customer segmentation lists, to be used for email/direct mail campaigns as well as reports and analysis.</li><li>Assist in the preparation of analysis and business reports; this will include both marketing and sales data.</li><li>Responsible for database health and maintenance (inc. customer data cleansing)</li><li>Supporting team to ensure the business has a clear understanding of customer behavior.</li><li>Work closely with Marketing and Sales Team to ensure aspects of the sales process along with the customer communication is set up and tracked appropriately in the CRM Software.</li><li>Working with the Digital Marketing Lead to execute email marketing campaigns.</li><li>Working with the Sales Managers to rotate prospects among Property Consultants as required.</li><li>Assist in the organization, planning and production of ad-hoc communications to customers</li><li>General administrative tasks and team support</li></ul><p>A team player with good planning and organizational skills and the ability to manage own workload</p><p><strong>Desired Candidate Profile</strong></p><p>Must be quantitatively oriented with a basic knowledge of basic statistics and analytics. Preferably a degree in Business, Statistics or Computer Science Engineering. Must be very proficient in using Microsoft Excel (Pivot Tables, Tables etc.), Word, and Power Point Knowledge of SQL and Power BI (or Tableau) a plus. If not, the candidate must be willing to learn it quickly.</p>