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<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26125029<br><br><strong>Job Category</strong> Rooms &amp; Guest Services Operations<br><br><strong>Location</strong> Palm Jumeirah, P.O. Box 53809, Dubai 0, United Arab EmiratesVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.<br><br>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.<br>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.<br>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.<br>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.</p><br><br>Job Description<br><br><p>• Guest Assistance: Help guests with luggage during check-in and check-out.</p><br><p>• Escort: Accompany guests to their rooms, explain room features and amenities.</p><br><p>• Delivery: Handle guest requests for deliveries, messages, or special items.</p><br><p>• Lobby Presence: Maintain an attentive presence in the lobby to assist guests.</p><br><p>• Valet Support: Provide support to valet services as needed.</p><br><br>Qualifications<br><br><p>• High School diploma or equivalent.</p><br><p>• Previous hospitality experience preferred.</p><br><p>• Physical fitness for lifting and moving luggage.</p><br><p>• Good communication and customer service skills.</p><br><p>• Professional appearance and demeanor.</p><br> </div>

<ul><li><p>Greet and welcome visitors with a warm and professional demeanor, creating a positive first impression that reflects the company's values.</p></li><li><p>Manage a multi-line phone system, ensuring all calls are answered promptly, directing them to the appropriate personnel or department efficiently.</p></li><li><p>Handle incoming and outgoing mail and packages, ensuring proper distribution and maintaining a well-organized mailing system.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; an associate degree in office administration or related fields is preferred.</li><li>1-3 years of experience in a receptionist or front desk role, showcasing your proficiency in managing a busy reception area.</li><li>Experience in a corporate or customer service environment, demonstrating your ability to handle diverse client interactions with professionalism.</li><li>Fluency in English is mandatory; proficiency in additional languages is highly desirable to cater to a diverse clientele.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Greet and welcome visitors with a warm and professional demeanor, creating a positive first impression that reflects the company's values.</li><li>Manage a multi-line phone system, ensuring all calls are answered promptly, directing them to the appropriate personnel or department efficiently.</li><li>Handle incoming and outgoing mail and packages, ensuring proper distribution and maintaining a well-organized mailing system.</li><li>Schedule appointments and meetings, coordinating with internal teams to optimize calendars and ensure effective time management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent required; an associate degree in office administration or related fields is preferred.</p></li><li><p><strong>Female candidates only.</strong></p></li><li><p><strong>Fluency in English and Hindi/Urdu is mandatory.</strong></p></li><li><p>3-5 years of experience in a receptionist or front desk role, showcasing your proficiency in managing a busy reception area.</p></li><li><p>Experience in a corporate or customer service environment, demonstrating your ability to handle diverse client interactions with professionalism.</p></li></ul><p></p></section>

Role Description The Client Support Specialist (SAP MM/WM) is a part-time, remote role responsible for supporting clients who use SAP MM and WM modules in their daily operations. The role includes responding to client inquiries, troubleshooting user issues, and guiding clients through system processes to improve their overall experience. The specialist will document support requests, escalate complex technical problems to consultants, and follow up to ensure timely resolution and high customer satisfaction. Daily activities also involve clarifying functional requirements, assisting with basic configuration questions, and providing clear explanations or instructions to non-technical users. The role requires consistent communication with clients via email, chat, and virtual meetings, as well as collaboration with internal SAP consultants to deliver reliable, user-focused support. Qualifications Candidates should possess strong Interpersonal Skills and the ability to build trust-based client relationships. Candidates should possess clear and professional Communication skills, both written and verbal, for remote client interactions. Candidates should possess a focus on Customer Service and Customer Satisfaction, with a commitment to timely and accurate support. Candidates should possess an understanding of Customer Experience principles and the ability to advocate for user-friendly solutions. Familiarity with SAP MM/WM processes or ERP systems, and comfort working with business users in supply chain or logistics environments. Strong problem-solving skills, attention to detail, and the ability to manage multiple support requests in a part-time capacity. Experience in a client-facing support role, preferably in technology or software services, is beneficial. Relevant education or training in business, information systems, or a related field is an advantage, though equivalent experience is also valued.

<p>About the role:</p><p>The role involves doing everything from ideation to execution for different categories. The right candidate will need to demonstrate high ownership, bias-for-action and initiative to drive growth.</p><ul><li><p><strong>Consumer insighting</strong></p></li></ul><p>o Deeply understand UAE consumers through data, research, and interviews</p><p>o Translate customer insights into strategy, communication, and campaigns.</p><p>o Stay on top of market trends and competitor activity</p><ul><li><p><strong>Own category growth</strong></p></li></ul><p>○ Drive growth for one or more service categories by increasing awareness, consideration, conversion, and repeat usage.</p><p>○ Develop and execute marketing plans aligned with category and business goals.</p><p>○ Identify growth opportunities across the customer journey and work cross-functionally to unlock them.</p><p>○ Partner closely with Product and Business teams to lead new user acquisition.</p><p>○ Experiment rapidly, measure impact and iterate.</p><ul><li><p><strong>Improve the customer journey</strong></p></li></ul><p>○ Partner with Product, CRM, and Category teams to optimize the end-to-end customer experience.</p><p>○ Improve app conversion, onboarding, pricing communication, merchandising, and customer education.</p><p>○ Design and execute experiments to improve key funnel metrics.</p><ul><li><p><strong>Lead impactful campaigns</strong></p></li></ul><p>○ Define brand positioning, messaging and campaigns across key service categories.</p><p>○ Work with creative and influencer agencies, production houses and internal teams to create high-quality campaigns.</p><p>○ Ensure consistency across app, CRM, paid marketing, offline touchpoints and partnerships.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>GCC experience is mandatory</p></li><li><p>Strong B2C / consumer-facing experience</p></li><li><p>Strong digital marketing exposure</p></li><li><p>Hands-on experience in Growth, ATL, BTL and Performance Marketing</p></li><li><p>Strong understanding of platforms such as Instagram, Snapchat and other digital channels</p></li><li><p>Strong execution orientation</p></li><li><p>High bias for action</p></li><li><p>High ownership</p></li><li><p>Comfortable working in a fast-paced and intense environment</p></li><li><p>Strong problem-solving and solutioning ability</p></li></ul>

<ul><li><p>Lead implementation and end-to-end support of Oracle Fusion Data Intelligence (FDI) and related analytics platforms.</p></li><li><p>Architect, configure, and enhance data pipelines, semantic models, and dashboards for organizational reporting.</p></li><li><p>Develop interactive analytics using Oracle tools (e.g., FDI dashboards, OTBI, BI Publisher, Oracle Analytics Cloud).</p></li><li><p>Integrate and reconcile data from Oracle Fusion modules and external sources.</p></li><li><p>Ensure data quality, governance, and security best practices across analytics solutions.</p></li><li><p>Translate business requirements into technical models and analytical solutions.</p></li><li><p>Provide training, technical documentation, and knowledge transfer for key stakeholders.</p></li><li><p>Troubleshoot issues, optimize system performance, and manage ongoing enhancements</p></li><li><p>SQL proficiency, ETL/ELT understanding, and data validation techniques.</p></li><li><p>Design & develop interactive dashboards and reports in Power BI that communicate business insights clearly.</p></li><li><p>Connect to multiple data sources, perform data extraction and data transformation.</p></li><li><p>Translate business requirements into actionable BI solutions and visualizations</p></li><li><p>Collaborate with business stakeholders, analysts, and data engineers.</p></li><li><p>Provide user training, support, and troubleshooting for BI solutions.</p></li><li><p>Strong analytical thinking and communication skills.</p></li><li><p>Ensure data integrity, validation, and reconciliation between Oracle Fusion modules and external systems.</p></li><li><p>Conduct impact analysis for new module releases, patches, and updates.</p></li><li><p>Develop custom analytics and KPIs for executive dashboards (e.g., C-level reporting).</p></li><li><p>Ensure compliance with security, governance, and data privacy policies.</p></li><li><p>Recommend enhancements to reporting strategy and analytics architecture based on business needs.</p></li><li><p>Document all configurations, mappings, and data models; maintain a knowledge repository.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>A high level (degree or equivalent) qualification that demonstrates superior knowledge of any or all of the following:</p><ul><li><p>Data Analytic / Computer Science / Information Technology / Software Engineering / Information Systems</p></li><li><p>Minimum of 2 - 3 years’ experience in Oracle Fusion Implementation Circle</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Overview: For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced Service Delivery Manager to lead the delivery and operations of IT infrastructure, network security, service desk/help desk, and vulnerability management. The ideal candidate will have a strong background in IT service management, security oversight, and the ability to manage multiple projects in a fast-paced environment.</p><p> <strong>Key Responsibilities:</strong></p><ul><li><p>Manage end-to-end IT service delivery across infrastructure, security, and support functions.</p></li><li><p>Oversee service desk and help desk operations, ensuring high-quality user support and incident resolution.</p></li><li><p>Lead vulnerability management and ensure compliance with cybersecurity best practices.</p></li><li><p>Coordinate with infrastructure and network teams to ensure high availability and performance.</p></li><li><p>Manage and deliver multiple concurrent IT projects within scope, time, and budget constraints.</p></li><li><p>Monitor SLAs and KPIs, and drive continuous service improvements.</p></li><li><p>Act as the escalation point for critical incidents and ensure timely communication with stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>10-15 years’ experience in IT service delivery and infrastructure and security management.</p></li><li><p>Strong knowledge of IT infrastructure, cybersecurity, and network security.</p></li><li><p>Experience with ITSM tools &nbsp;&amp; ITIL processes preferred.</p></li><li><p>Project management experience is an advantage.</p></li><li><p>Strong communication, team leadership, and stakeholder-management skills.</p></li><li><p>Bachelor's degree in IT, Computer Science, or a related field.</p><br></li></ul><p>We are committed to fostering a diverse and inclusive workplace and welcome applications from all qualified candidates. As part of our commitment to improving gender diversity, we particularly encourage women to apply. All applications will be assessed on merit, based on skills, experience, and suitability for the role.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Team The LIVE team is dedicated to optimising all aspects of TikTok LIVE. From content strategy, monetisation, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike. We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates. Responsibilities - Assist with day-to-day VIP user operation inquiries and support - Conduct NPS research and surveys for paid/VIP users - Provide VIP user care, including gift distribution, feedback follow-up, and related engagement activities - Perform content analysis to deepen paid user understanding and generate actionable insights - Carry out daily data monitoring to support the team's operations and reporting Minimum Qualifications - Currently pursuing an Undergraduate degree in Business, Marketing, Communications, Media, or data-related discipline. - Strong communication skills; Fluency in English and Arabic as working languages, with strong oral and written communication skills in both, to support communications and cross-functional collaboration with global markets and key stakeholders based in Arabic-speaking markets, where Arabic is a primary working language. - Strong interest in user operations, community building, and the live-streaming / social media industry - Detail-oriented with strong organisational and multitasking abilities - Analytical mindset with comfort working with data and basic reporting tools - Proactive, adaptable, and able to thrive in a fast-paced, cross-cultural environment - Strong communication and interpersonal skills - Familiarity with TikTok LIVE or other live-streaming platforms - Deep understanding of MENA/SA cultural nuances and local user preferences</p> </div>

Senior Associate – Global Vendor Management (Job Posting Summary) Role Purpose Drive and support the global Vendor Management framework across multiple countries and legal entities. Oversee vendor onboarding and lifecycle processes, strengthen governance and controls, ensure data accuracy, and coordinate stakeholders to enable consistent adoption of Group‑wide standards. Key Responsibilities Execute end‑to‑end vendor lifecycle activities: onboarding, amendments, reactivation, periodic reviews, and offboarding. Coordinate with vendors and internal teams to collect documentation, approvals, declarations, and business justifications. Conduct completeness checks and facilitate compliance, sanctions, tax, finance, and TPRM validations. Maintain accurate supplier records in Oracle Fusion and approved TPRM systems; ensure full audit trails and documentation. Track pending actions, follow up with stakeholders, and ensure timely closure of requests. Apply masglobal standards while incorporating country‑specific regulatory, tax, and documentation requirements. Resolve process gaps, data issues, and exceptions; escalate high‑risk or complex cases appropriately. Support global vendor data‑quality initiatives: cleansing, standardisation, duplicate prevention. Contribute to SOPs, templates, dashboards, and management reporting. Analyse onboarding metrics (volumes, TAT, ageing, rejections, exceptions) and recommend improvements. Lead or support cross‑country initiatives, system enhancements, automation, and user testing for Oracle Fusion and TPRM platforms. Prepare governance updates and presentations for senior stakeholders. Coach junior team members and perform quality reviews. Support vendor performance monitoring and risk‑based review activities as assigned. Global Scope & Stakeholder Coordination Act as a central coordination point across geographies, business units, and legal entities. Work closely with Procurement, Finance, Compliance, Legal, Tax, Info Sec, Data Privacy, and TPRM teams. Promote global process consistency with controlled local variations. Manage cross‑border communication across time zones and regulatory environments. Identify recurring regional issues and contribute to scalable global solutions. Education & Experience Bachelor’s degree in Business Administration, Supply Chain, Finance, Commerce, Information Systems, or related fields.5–8 years in vendor management, supplier onboarding, procurement operations, TPRM, compliance operations, or master‑data management. Experience in multi‑country or global operations within regulated sectors (preferably banking/financial services). Hands‑on experience with Oracle Fusion Supplier Management; exposure to Archer/Prism or similar TPRM platforms preferred. Strong background in data analysis, reporting, process improvement, and stakeholder coordination. Skills & Competencies Deep understanding of vendor onboarding and lifecycle controls. Strong document‑validation, compliance‑coordination, and audit‑trail discipline. Ability to manage high volumes and competing priorities with accuracy. Excellent communication and stakeholder‑management skills. Proficiency in Excel, Power Point, Teams, Share Point; strong analytical and reporting capability. Problem‑solving mindset, global coordination ability, and process‑adoption influence. Key competencies: Global mindset, process discipline, collaboration, accountability, attention to detail, risk awareness, continuous improvement, analytical thinking, leadership & coaching. Key Performance Indicators Accuracy and completeness of vendor records. Turnaround time and ageing of lifecycle requests. Timely closure of pending vendor/stakeholder actions. Compliance with controls, audit‑trail, and data‑quality standards. Consistent application of global standards. Quality and timeliness of reporting. Delivery of process improvements and reduction of repeat errors/exceptions.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</span><br><br><p><b>Responsibilities</b></p><br><ul> <li><ul> <li> <p><span>Executive thought leadership:</span></p><br> <ul> <li> <p><span>Oversee Binance’s speaker program, securing high-impact speaking engagements, managing logistics/speaker calendars and briefing documents</span></p><br> </li> <li> <p><span>Develop newsworthy stories and secure earned ops—including key media, KOL and podcast interviews—focused on security, compliance, product innovation, and institutional growth&nbsp;</span></p><br> </li> <li> <p><span>Maintain and build Binance’s core executive speaker bench – support media trainings, ensure delivery of consistent messages across channels, elevate executive profiles to be credible and leading voices in the industry</span></p><br> </li> <li> <p><span>Consistently deliver industry and market insights for earned media ops to further Binance’s position in key market issues, policies and trends&nbsp;</span></p><br> </li> <li> <p><span>Media relations:</span></p><br> <ul> <li> <p><span>Build, maintain and expand key media relationships with top-tier business, finance, tech, and crypto/trade media</span></p><br> </li> <li> <p><span>Consistently secure high-quality and impactful media coverage, including interviews, commentary, op-eds, and feature stories for key spokespeople&nbsp;</span></p><br> </li> <li> <p><span>Organize media events/strategic media engagements during key conferences</span></p><br> </li> <li> <p><span>Corporate messaging &amp; news:</span></p><br> <ul> <li> <p><span>Support key corporate announcements, partnerships and campaigns, while ensuring strong cross team alignment and supporting localized strategies&nbsp;</span></p><br> </li> <li> <p><span>Maintain and evolve Binance’s master messaging architecture for internal and external use for core company initiatives and narratives</span></p><br> </li> <li> <p><span>Develop a cohesive story across channels for core business priorities and verticals, while working closely with legal, compliance and policy teams to ensure compliant and consistent communications&nbsp;</span></p><br> </li> <li> <p><span>Brand trust:&nbsp;</span></p><br> <ul> <li> <p><span>Own Binance’s presence and position in major industry rankings and reports&nbsp;</span></p><br> </li> <li> <p><span>Lead and manage the global awards database end-to-end, including nomination submissions and tracking relevant opportunities</span></p><br> </li> <li> <p><span>Leverage and support key industry voices and relationships for various communications efforts and campaigns&nbsp;</span></p><br> </li> </ul></li></ul></li></ul></li></ul></li></ul><br></li></ul><br><p><b>Requirements</b></p><br><ul> <li><ul> <li> <p><span>Experience in creative, agency, marketing, operations, or project/program management environments&nbsp;&nbsp;</span></p><br> </li> <li> <p><span>Experience working in fintech, tech, crypto, or similarly fast-paced industries highly preferred&nbsp;&nbsp;</span></p><br> </li> <li> <p><span>Collaborative personality, who puts efficient collaboration and team success as the top priority for their work output</span></p><br> </li> <li> <p><span>Experience in project management, workflow coordination, or other operations experience</span></p><br> </li> <li> <p><span>Strategic, proactive, and solutions-oriented mindset&nbsp;&nbsp;</span></p><br> </li> <li> <p><span>In-depth understanding of the creative process, including static and video production</span></p><br> </li> <li> <p><span>Prior experience with complex problem-solving and SOP development</span></p><br> </li> <li> <p><span>Advanced proficiency in Asana (or similar tools), including workflow automation, reporting dashboards, and integrations. Experience scaling Asana infrastructure across cross-functional teams</span></p><br> </li> <li> <p><span>Hands-on experience integrating AI tools into creative production workflows. Familiarity with LLM-based tools (e.g. Claude, ChatGPT, SafuGPT), AI image/video generation platforms, and creative automation tools (e.g. Figma plugins, Adobe AI features, localisation platforms).&nbsp;</span></p><br> </li> <li> <p><span>Experience evaluating, procuring, and onboarding creative tools. Ability to assess requirements, build business cases for tool investment, and manage vendor relationships.</span></p><br> </li> </ul><br></li></ul><br> </div>

<p>ABOUT THE COMPANY OSON is an international fintech holding company developing modern payment infrastructure between MENA and Central Asia. Our MENA Division, based in Dubai (DIFC), is currently in the active launch phase of its key flagship product. Oson Neo is an innovative digital bank operating under a full DFSA license (DIFC, Category 3C). The project's scope of activities includes managing payment accounts, issuing payment instruments, providing IBANs, and card issuing in partnership with Emirates NBD. We are building marketing from scratch in a regulated financial environment and are looking for a strong leader capable of effectively balancing the aggressive growth of a startup with the requirements of financial compliance. RESPONSIBILITIES • Go-to-Market Strategy: Developing, comprehensively planning, and launching a full-scale marketing strategy to introduce the Oson Neo digital bank to the Middle East market. • Performance & Growth Marketing: Building a measurable performance marketing function from scratch. • Managing digital customer acquisition channels, optimizing customer acquisition costs (CAC), and controlling conversion funnels to ensure a steady stream of early users (Phase 1 Retail). • Positioning and Brand: Shaping and developing the Oson Neo brand within the DIFC/UAE as a reliable, fully licensed financial product. Managing the company's market positioning. • Content and Compliance Communications: Creating content and external communications in strict compliance with DFSA regulations for financial product advertising and disclosure. • Establishing close collaboration with the Compliance department to pre-approve all claims and marketing materials. • PR and Media Relations: Organizing and executing PR activities during the launch phase (including announcing the acquisition of the DFSA license and technological partnerships). • Marketing Analytics: Establishing an end-to-end analytical function, closely monitoring the funnel, key performance metrics, and ROI across all utilized acquisition channels.</p><p>• Relevant Experience: Between 5 and 9 years of successful marketing experience, with a mandatory focus on the Fintech industry, neobanking, payment services (PSP/EMI), or other regulated financial products. • Launches from Scratch: Proven practical experience launching fintech products in the market and acquiring initial customers under tight initial budget constraints. • Ability to work in a hands-on format (executing tasks independently at the early stages) in cooperation with a small team and external agencies. • Performance Expertise: Deep knowledge and practical skills in performance and growth marketing, with a clear understanding of CAC, LTV, and ROI metrics, as well as conversion optimization principles. • Understanding of Regulated Environments: A clear understanding of the specifics and boundaries of financial advertising, and the requirements of regulators (DFSA, FCA, MAS, or similar) regarding promotional claims and data protection. • High sensitivity to reputation within the financial sector. • Required knowledge of Russian and English languages! knowledge of Arabic will be an advantage.</p>

<p>ABOUT THE COMPANY OSON is an international fintech holding company developing modern payment infrastructure between MENA and Central Asia. Our MENA Division, based in Dubai (DIFC), is currently in the active launch phase of its key flagship product. Oson Neo is an innovative digital bank operating under a full DFSA license (DIFC, Category 3C). The project's scope of activities includes managing payment accounts, issuing payment instruments, providing IBANs, and card issuing in partnership with Emirates NBD. We are building marketing from scratch in a regulated financial environment and are looking for a strong leader capable of effectively balancing the aggressive growth of a startup with the requirements of financial compliance. RESPONSIBILITIES • Go-to-Market Strategy: Developing, comprehensively planning, and launching a full-scale marketing strategy to introduce the Oson Neo digital bank to the Middle East market. • Performance & Growth Marketing: Building a measurable performance marketing function from scratch. • Managing digital customer acquisition channels, optimizing customer acquisition costs (CAC), and controlling conversion funnels to ensure a steady stream of early users (Phase 1 Retail). • Positioning and Brand: Shaping and developing the Oson Neo brand within the DIFC/UAE as a reliable, fully licensed financial product. Managing the company's market positioning. • Content and Compliance Communications: Creating content and external communications in strict compliance with DFSA regulations for financial product advertising and disclosure. • Establishing close collaboration with the Compliance department to pre-approve all claims and marketing materials. • PR and Media Relations: Organizing and executing PR activities during the launch phase (including announcing the acquisition of the DFSA license and technological partnerships). • Marketing Analytics: Establishing an end-to-end analytical function, closely monitoring the funnel, key performance metrics, and ROI across all utilized acquisition channels.</p><p>• Relevant Experience: Between 5 and 9 years of successful marketing experience, with a mandatory focus on the Fintech industry, neobanking, payment services (PSP/EMI), or other regulated financial products. • Launches from Scratch: Proven practical experience launching fintech products in the market and acquiring initial customers under tight initial budget constraints. • Ability to work in a hands-on format (executing tasks independently at the early stages) in cooperation with a small team and external agencies. • Performance Expertise: Deep knowledge and practical skills in performance and growth marketing, with a clear understanding of CAC, LTV, and ROI metrics, as well as conversion optimization principles. • Understanding of Regulated Environments: A clear understanding of the specifics and boundaries of financial advertising, and the requirements of regulators (DFSA, FCA, MAS, or similar) regarding promotional claims and data protection. • High sensitivity to reputation within the financial sector. • Required knowledge of Russian and English languages! knowledge of Arabic will be an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Career Area:</b></p><br><br>Supply Chain and Logistics<br><p><b>Job Description:</b></p><br><br><p><b><span>Your Work Shapes the World at Caterpillar Inc. </span></b></p><br><br><br><p>When you join Caterpillar, you're&nbsp;joining a global team who cares not just about the work we do – but also about each other.&nbsp; We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't&nbsp;just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><br><br><br><p><b><u>Position Summary</u></b></p><br><br><p>The Shipping &amp; Logistics Coordinator is responsible for coordinating and managing the end-to-end execution of inbound and outbound shipments across the Middle East business. The role ensures compliance with customs and trade regulations, accurate preparation of shipping documentation, coordination with freight forwarders and customs brokers, shipment visibility through tracking and reporting tools, and timely delivery of customer orders.</p><br><br><br><p>The position serves as a key interface between Logistics, Warehouse, Operations, Customer Service, Finance, Quality, and external logistics providers, ensuring efficient material movement while maintaining compliance, inventory accuracy, and exceptional customer service. The successful candidate will combine strong logistics coordination skills with a proactive approach to problem-solving, shipment execution, compliance management, and continuous process improvement.</p><br><br><br><p><b><u>What You Will Do:</u></b></p><br><br><p><b>Shipment Coordination</b></p><br><br><p>• Coordinate end-to-end inbound and outbound shipments across air, sea, road,</p><br><br><p>and courier networks.</p><br><br><p>• Manage shipment bookings with freight forwarders and logistics providers.</p><br><br><p>• Monitor shipment progress from origin to final destination.</p><br><br><p>• Proactively identify and resolve shipment delays, documentation issues, and</p><br><br><p>transportation exceptions.</p><br><br><p>• Ensure customer and business delivery commitments are achieved.</p><br><br><p>• Coordinate urgent and critical shipments to support operational requirements.</p><br><br><p><b>Export &amp; Import Documentation</b></p><br><br><p>• Prepare and validate Commercial Invoices, Packing Lists (CIPL), certificates,</p><br><br><p>declarations, and shipping documents.</p><br><br><p>• Ensure documentation complies with customer, customs, and country specific requirements.</p><br><br><p>• Verify commodity descriptions, HS codes, values, origin information, and Incoterms.</p><br><br><p>• Support customs clearance processes through accurate and timely documentation submission.</p><br><br><p>• Maintain audit-ready shipping and compliance records.</p><br><br><p><b>Customs &amp; Trade Compliance</b></p><br><br><p>• Ensure compliance with UAE Customs regulations, Free Zone requirements, and company policies.</p><br><br><p>• Coordinate customs mapping and product classification activities.</p><br><br><p>• Support import and export compliance requirements across multiple regions.</p><br><br><p>• Work closely with compliance teams to maintain shipment integrity and regulatory adherence.</p><br><br><p>• Assist with customs audits, investigations, and corrective actions where required.</p><br><br><p><b>Logistics Operations Support</b></p><br><br><p>• Coordinate daily logistics activities between warehouse, operations, quality,</p><br><br><p>customer service, and finance teams.</p><br><br><p>• Support inventory movements, intercompany transfers, and shipment readiness activities.</p><br><br><p>• Verify shipment documentation prior to dispatch.</p><br><br><p>• Assist with GRN verification, shipment reconciliation, and inventory movement records.</p><br><br><p>• Ensure logistics transactions are accurately processed within ERP systems.</p><br><br><p><b>Tracking, Reporting &amp; Visibility</b></p><br><br><p>• Maintain shipment trackers and order visibility tools.</p><br><br><p>• Provide regular shipment status updates to stakeholders.</p><br><br><p>• Produce logistics KPI reports including:</p><br><br><p>o On-Time Delivery (OTD)</p><br><br><p>o Shipment backlog</p><br><br><p>o Transit performance</p><br><br><p>o Documentation accuracy</p><br><br><p>o Customs compliance metrics</p><br><br><p>• Escalate risks that may impact customer deliveries or business commitments.</p><br><br><p>• Support development and maintenance of logistics dashboards and reporting tools.</p><br><br><p><b>Freight Forwarder &amp; Vendor Management</b></p><br><br><p>• Act as the primary day-to-day contact for freight forwarders and transportation providers.</p><br><br><p>• Monitor carrier performance against agreed service levels.</p><br><br><p>• Support freight cost tracking and transportation efficiency initiatives.</p><br><br><p>• Resolve operational issues with logistics service providers.</p><br><br><p>• Assist in evaluating and improving logistics supplier performance.</p><br><br><p><b>Product Certification &amp; Regulatory Support</b></p><br><br><p>• Coordinate documentation required for product certifications and approvals.</p><br><br><p>• Maintain records relating to export certifications and customer-specific requirements.</p><br><br><p>• Liaise with internal departments and external authorities as required.</p><br><br><p>• Support renewal and maintenance of regulatory documentation.</p><br><br><p><b>Continuous Improvement</b></p><br><br><p>• Identify opportunities to improve logistics processes and shipment visibility.</p><br><br><p>• Support development and implementation of standard operating procedures.</p><br><br><p>• Participate in projects focused on reducing lead times, improving delivery performance, and enhancing logistics efficiency.</p><br><br><p>• Drive data accuracy improvements across logistics systems and trackers.</p><br><br><p>• Support automation and digitalization initiatives within logistics operations.</p><br><br><br><p><b><u>What You Will Have:</u></b></p><br><br><p><b>Operational Excellence</b></p><br><br><p>• Strong attention to detail.</p><br><br><p>• High level of accuracy and documentation control.</p><br><br><p>• Ability to manage multiple priorities simultaneously.</p><br><br><p>• Effective planning and organization skills.</p><br><br><p><b>Customer &amp; Stakeholder Focus</b></p><br><br><p>• Strong communication and coordination abilities.</p><br><br><p>• Ability to manage internal and external stakeholders.</p><br><br><p>• Service-oriented approach to supporting operational requirements.</p><br><br><p><b>Problem Solving</b></p><br><br><p>• Ability to identify shipment risks and implement corrective actions.</p><br><br><p>• Analytical approach to investigating delays and compliance issues.</p><br><br><p>• Strong decision-making within defined operational guidelines.</p><br><br><p><b>Continuous Improvement</b></p><br><br><p>• Proactive approach to process improvement.</p><br><br><p>• Ability to develop and implement more efficient logistics practices.</p><br><br><p>• Focus on data quality and operational performance.</p><br><br><br><p><b><u>Degree Requirement:</u></b></p><br><br><p>• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, International Trade, or related discipline.</p><br><br><br><p><b><u>Top candidates will also have:</u></b></p><br><br><p>• 5-7 years experience in logistics, shipping, import/export coordination, freight forwarding, or supply chain operations.</p><br><br><p>• Experience managing international shipments and customs documentation.</p><br><br><p>• Experience working with freight forwarders, customs brokers, transportation providers, and third-party logistics (3PL) service providers.</p><br><br><p>• Experience with inventory reconciliation, inventory controls, and maintaining inventory accuracy across logistics and warehouse operations.</p><br><br><p>• Oil &amp; Gas industry experience is highly desirable. Experience supporting manufacturing, industrial equipment, or other industrial sectors is considered an asset.</p><br><br><p>• <b>Technical Knowledge: </b>Import and export procedures, International shipping documentation, International shipping documentation, UAE Customs and Free Zone requirements, Incoterms, Freight forwarding operations, Customs classification and HS Codes, Supply chain and inventory management principles, ERP systems (Syteline preferred), Microsoft Excel and reporting tools.</p><br><br><br><p><b><u>Additional Information:</u></b></p><br><br><p>• This is a full-time, office-based position requiring regular onsite presence.</p><br><br><br><br><br><br><br><br><br><br><p><b>Posting Dates:</b></p><br><br><br><br><p><span>Caterpillar is an Equal Opportunity Employer.&nbsp; Qualified applicants of any age are encouraged to apply</span></p><br><br><br><p>Not ready to apply? Join our Talent Community.</p><br><br><br><br> </div>

Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai’s leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai’s socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.<br>Dubai Holding is committed to the diversification of Dubai’s non-oil economy. Our portfolio, valued at over AED 284+ billion, spans 10 sectors, including real estate, hospitality, leisure & entertainment, ICT, design, education, media, retail, manufacturing & logistics, and science.<br>For the Good of Tomorrow<br>Dubai Holding is looking to hire a AI Product Management Lead within the Information Technology Department at Dubai Holding Corporate. The role holder will be responsible for defining and executing the AI-enabled agentic digital product strategy, ensuring alignment with business priorities while driving product discovery, development, and continuous improvement. They will be expected to deliver measurable value as well as setting strong foundations while transitioning from a project-based to a product-led organization through translating AI-driven capabilities into scalable outcome-driven solutions.<br>The role holder will need to take a data-driven approach, while working closely with cross-functional teams. This will require a strong understanding of how AI-driven capabilities can evolve from supporting individual tasks to enabling broader automation across workflows which support broader job descriptions.<br>Key Accountabilities:<br>Product Strategy & Roadmap: Define and own the AI product strategy and roadmap, ensuring alignment with business objectives and Group technology priorities. Translate business needs into clear product direction, prioritising high-impact use cases and scalable AI-driven solutions. Identify opportunities to extend AI capabilities from task-level automation to end-to-end workflow ownership.<br>Product Lifecycle Management:Own the end-to-end lifecycle of AI products, from discovery through to delivery and continuous improvement. Ensure delivery against defined objectives, timelines, and expected value outcomes. Drive structured product discovery and experimentation, enabling data-driven iteration and decision-making.<br>Performance Management & Value Realisation: Define, track, and manage product performance through clear KPIs and success metrics. Monitor product outcomes, adoption, and impact, ensuring delivery of measurable business value. Identify risks, dependencies, and performance gaps, implementing mitigation and improvement actions.<br>Cross-Functional Delivery & Execution:<br>Collaborate with engineering, data, cybersecurity, business and change management stakeholders to ensure effective prioritisation and execution of product initiatives. Ensure alignment between technical feasibility, business objectives, and delivery timelines Drive coordination across multiple stakeholders to enable seamless product delivery.<br>Product Operating Model & Governance:Establish and embed product management practices, including discovery frameworks, delivery governance, and lifecycle management standards. Contribute to the organisation’s transition from project-based delivery to a product-led operating model. Ensure structured governance across prioritisation, backlog management, and decision-making processes.<br>Innovation & AI Capability Development:Drive the adoption and scaling of AI-enabled capabilities across products and workflows. Maintain awareness of emerging AI technologies and industry practices to continuously evolve the product portfolio. Ensure AI solutions are designed for scalability and efficiency, driving the adoption of emerging AI capabilities across delivery processes to enable long-term value creation.<br>Stakeholder Management & Alignment: Ensure effective stakeholder management through clear communication, alignment, and expectation setting. Act as the primary interface between business stakeholders and product teams. Support development of business cases and investment proposals for AI-enabled initiatives.<br>People Management:Lead and develop the AI product team, setting clear objectives, managing performance, and building capability across product management disciplines. Foster a high-performance, ownership-driven product culture focused on outcomes and continuous improvement. Drive capability development aligned to evolving AI and product management requirements.<br>Who we are looking for:8+ years of experience in senior Digital Product Roles Experience with artificial intelligence technologies is preferred Experience with digital-first organisations is preferred (FAANG, fintech, scale-ups) Experience of coaching and leading team members to accomplishing business results is advantageous<br>Education/Professional Certification: Minimum requirements Bachelor’s Degree in a quantitative field (IT, Business, finance, engineering, math)<br>Technical Competencies: Strong hands-on experience in product management (discovery, delivery, lifecycle), with familiarity with modern product literature Solid grasp of product discovery and experimentation, with ability to apply insights Experience working with data to inform decisions and measure product performance Familiarity with AI-enabled or data-driven products and progressive workflow automation Ability to translate business requirements into scalable AI-led flows and solutions Strong analytical and problem-solving skills Experience leading multiple product managers with high empowerment Ability to take quick data-informed and documented decisions which hold under scrutiny<br>Behavioural Competencies:<br>Strong leadership capability to set direction, drive accountability, and develop high-performing product teams Sound judgement and decision-making in complex and ambiguous environments Effective stakeholder management and influencing capability across senior leadership and cross-functional teams Clear and confident communication, with the ability to convey complex concepts effectively, including in a top-down, visual manner Strong execution focus, managing priorities and delivering high-quality outcomes within constraints Adaptability and continuous learning mindset, with ability to apply insights from data and experimentation<br>As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.<br>This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

<p><strong>Job Overview</strong><br>The Repair Machine Champion (RMC) is responsible for coordinating and executing machine shop repairs for damaged, nonconforming, and rework components. The role provides end-to-end ownership across technical scope, supplier alignment, inspection requirements, documentation, and delivery follow-up to ensure safe, compliant, and timely repair execution. It contributes to improving repair turnaround, reducing OEM dependency, and enabling cost-effective recovery of assets to support operational continuity and cost savings.</p><br><p><strong>Responsibilities</strong></p><ul><li><p>Lead and coordinate the end-to-end repair process for damaged, nonconforming, and rework components, ensuring alignment with operational requirements.</p></li><li><p>Review engineering drawings, technical specifications, component condition, and historical repair data to define repair scopes, including methods, limits, and acceptance criteria.</p></li><li><p>Act as the primary interface with machine shop suppliers to communicate requirements, expectations, priorities, inspections, and delivery timelines.</p></li><li><p>Coordinate with R&M, Engineering, Quality Control, Operations, and Supply Chain to align repair execution, documentation, logistics, and system updates.</p></li><li><p>Ensure repaired components are inspected and validated against scope requirements, including dimensional, visual, and NDE inspections where applicable.</p></li><li><p>Maintain repair trackers, monitor progress, identify risks or delays, and provide status updates to stakeholders and leadership.</p></li><li><p>Support logistics coordination for movement of tools, components, and repaired items to meet operational needs.</p></li><li><p>Identify failure trends, supplier performance gaps, and improvement opportunities to enhance quality, cycle time, and cost efficiency.</p></li><li><p>Coordinate with global stakeholders to provide accurate repair data, cost impacts, and alignment with the Global Repair Catalog.</p></li><li><p>Collaborate with other Repair Machine Champions to share best practices and support development of repair capabilities.</p></li></ul><br><p><strong>Skills</strong></p><ul><li><p>Strong technical capability in repair assessment, scope definition, and machine shop repair methods.</p></li><li><p>Knowledge of machining processes, including turning, grinding, milling, welding, cladding, and surface restoration.</p></li><li><p>Ability to interpret engineering drawings, dimensional requirements, material specifications, and quality acceptance criteria.</p></li><li><p>Understanding of quality control, quality assurance, NCR management, inspection planning, and release requirements.</p></li><li><p>Supplier management, negotiation, follow-up, and cross-functional coordination skills.</p></li><li><p>Attention to quality, compliance, documentation accuracy, and traceability.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment with clear ownership and escalation discipline.</p></li><li><p>Strong problem-solving and decision-making skills with timely risk escalation.</p></li><li><p>Effective written and verbal communication with stakeholders at all levels.</p></li><li><p>Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and familiarity with ERP, NCR, and repair tracking tools.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree in Mechanical Engineering or equivalent.</p></li><li><p>5–8 years of experience in repair, manufacturing, machine shop operations, R&M, quality, or technical support within drilling tools or oilfield equipment.</p></li><li><p>Experience in drilling services, R&M, quality, manufacturing, or supplier repair management environments preferred.</p></li><li><p>Knowledge of inspection methods, including dimensional, visual, and NDE, and repair validation practices.</p></li><li><p>Experience with supplier qualification, performance monitoring, audits, and repair capability development preferred.</p></li><li><p>Awareness of ISO, API, engineering, quality, and HSE standards relevant to repair and manufacturing.</p></li></ul>

<p><u>Project Planning & Delivery</u></p><ul><li><p>Lead projects through the full lifecycle: initiation, planning, execution, monitoring and control, and closure.</p></li><li><p>Develop and maintain project charters, SOWs, work breakdown structures, schedules, and resource plans.</p></li><li><p>Translate approved business requirements into actionable delivery plans, ensuring requirements are baselined, traceable, and reflected in project scope.</p></li><li><p>Manage scope, timelines, resources, dependencies, and inter-project constraints, and control scope creep.</p></li><li><p>Establish delivery baselines and track actuals against plan, escalating variances early with recommended corrective actions.</p></li></ul><p><u>Governance, Risk & Compliance</u></p><ul><li><p>Deliver projects in full alignment with the organisation's established change-control, release governance, and information-security frameworks.</p></li><li><p>Maintain RAID logs and lead weekly RAID reviews for all active projects.</p></li><li><p>Ensure project delivery complies with applicable regulatory and data-protection requirements in coordination with the relevant control functions.</p></li><li><p>Maintain project governance artefacts: sign-offs, decision logs, and audit-ready project documentation.</p></li></ul><p><u>Stakeholder & Client Coordination</u></p><ul><li><p>Serve as the interface between project teams and business stakeholders.</p></li><li><p>Coordinate clients and integration partners on project deliverables: onboarding to the project, milestone and deliverable tracking, and project-level escalations.</p></li><li><p>Prepare and deliver clear, decision-oriented project status reporting to executive management on schedule.</p></li><li><p>Negotiate priorities and resolve conflicts across cross-functional teams while protecting delivery commitments.</p></li></ul><p><u>Agile Delivery & Go-Live Coordination</u></p><ul><li><p>Drive Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and hybrid delivery models where appropriate.</p></li><li><p>Track dependencies as inputs to the project plan, coordinating closely with the teams that own them.</p></li></ul><p><u>Documentation, Handover & Continuous Improvement</u></p><ul><li><p>Ensure project documentation is complete.</p></li><li><p>Complete formal handover to the accountable owners at closure; capture and socialise lessons learned.</p></li><li><p>Feed improvements back into delivery standards, templates, and playbooks, and contribute to maturing PMO practices, tooling, and reporting.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><u>Technical Knowledge</u></p><ul><li><p>Delivery methods: Software Development Lifecycle (SDLC).</p></li><li><p>Architecture & integration: APIs (REST/SOAP), microservices, message queues, and relational/NoSQL databases.</p></li><li><p>Infrastructure & security: Networking fundamentals, information security principles, business continuity and disaster recovery.</p></li><li><p>Service management: ITIL-aligned change, release, and incident management practices.</p></li><li><p>Tooling: Jira, Confluence, MS Project or equivalent planning tools, and collaboration platforms.</p></li></ul><p><u>Must have</u></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>4-6 years of progressive experience managing technology projects of increasing scale and complexity.</p></li><li><p>Demonstrated success delivering enterprise software implementations and cross-functional programs end to end.</p></li><li><p>Experience delivering within established ITSM and change-management environments.</p></li><li><p>Hands-on experience managing vendors and integration partners on project deliverables and working with Agile delivery teams.</p></li></ul><p>Nice to have</p><ul><li><p>Experience in fintech, banking, payments, or financial services, including exposure to regulated go-lives and compliance-driven delivery.</p></li><li><p>Experience delivering across multiple markets or geographies.</p></li></ul><p><u>Preferred Certifications</u></p><ul><li><p>PMP (Project Management Professional)</p></li><li><p>PRINCE2 Practitioner</p></li><li><p>Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)</p></li><li><p>PMI-ACP (Agile Certified Practitioner)</p></li><li><p>ITIL Foundation</p></li><li><p>SAFe Agilist</p></li></ul>