Wordpress Developer Jobs in UAE

<p><strong>Administration & HR</strong></p><ul><li><p><strong>Maintain and organize all company documents in both physical and digital formats.</strong></p></li><li><p><strong>Maintain complete employee files, including passports, Emirates IDs, visas, labour documents, employment contracts, and other HR records.</strong></p></li><li><p><strong>Keep employee records updated and ensure proper filing of all documents.</strong></p></li><li><p><strong>Maintain Excel trackers for employee leave records, salary deductions (if applicable), and other administrative reports.</strong></p></li><li><p><strong>Maintain confidentiality of company and employee information.</strong></p></li><li><p><strong>Ensure all administrative files are accurate, organized, and easily accessible.</strong></p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Company Document Renewals</strong></p><ul><li><p><strong>Maintain a renewal tracker for all company and employee-related documents.</strong></p></li><li><p><strong>Monitor expiry dates and notify management well in advance for renewals, including:</strong></p><ul><li><p><strong>Employee Visas</strong></p></li><li><p><strong>Trade License</strong></p></li><li><p><strong>Ejari</strong></p></li><li><p><strong>Office Tenancy Contract</strong></p></li><li><p><strong>Company Insurance</strong></p></li><li><p><strong>Other statutory and compliance documents</strong></p></li></ul></li><li><p><strong>Coordinate with the relevant departments and service providers to ensure timely renewals.</strong></p></li></ul><p><strong>Customer KYC & Documentation</strong></p><ul><li><p><strong>Maintain complete and updated customer KYC records.</strong></p></li><li><p><strong>Collect, verify, and file customer documents, including:</strong></p><ul><li><p><strong>Trade License</strong></p></li><li><p><strong>VAT/TRN Certificate</strong></p></li><li><p><strong>Emirates ID</strong></p></li><li><p><strong>Passport</strong></p></li><li><p><strong>Other required documents</strong></p></li></ul></li><li><p><strong>Update customer records whenever there are changes to:</strong></p><ul><li><p><strong>Company Name</strong></p></li><li><p><strong>Trade License</strong></p></li><li><p><strong>TRN (Tax Registration Number)</strong></p></li><li><p><strong>Company Address</strong></p></li><li><p><strong>Authorized Signatory</strong></p></li><li><p><strong>Contact Details</strong></p></li></ul></li><li><p><strong>Maintain both physical and digital customer documentation.</strong></p></li></ul><p><strong>Invoicing & Collection Support</strong></p><ul><li><p><strong>Prepare accurate Proforma Invoices (PI).</strong></p></li><li><p><strong>Generate and send Statements of Account (SOA) to customers.</strong></p></li><li><p><strong>Follow up with customers regarding outstanding payments.</strong></p></li><li><p><strong>Maintain an updated Excel tracker for customer receivables and collection follow-ups.</strong></p></li><li><p><strong>Obtain customer balance confirmations whenever required.</strong></p></li><li><p><strong>Coordinate with the Senior Accountant by providing invoices, documents, and reports as required.</strong></p></li></ul><p><strong>Key Performance Expectations</strong></p><ul><li><p><strong>Accurate preparation of Proforma Invoices and Statements of Account.</strong></p></li><li><p><strong>Timely follow-up of customer outstanding payments.</strong></p></li><li><p><strong>Proper maintenance of employee, customer, and company documentation.</strong></p></li><li><p><strong>Zero missed renewals of company and employee documents.</strong></p></li><li><p><strong>Complete and up-to-date customer KYC records.</strong></p></li><li><p><strong>Well-maintained filing systems and accurate Excel trackers.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in Business Administration, Commerce, Human Resources, or a related field.</p></li><li><p>1 years of experience in Administration, HR, Document Control, or Accounts Support, preferably in the UAE.</p></li><li><p>Good knowledge of UAE employment documentation, visa processes, and company document renewals.</p></li><li><p>Experience in maintaining employee records, customer KYC documentation, and administrative filing systems.</p></li><li><p>Proficient in Microsoft Office, especially Excel, Word, and Outlook.</p></li><li><p>Experience in preparing Proforma Invoices (PI), Statements of Account (SOA), and supporting receivable follow-ups is an advantage.</p></li><li><p>Strong organizational and document management skills with excellent attention to detail.</p></li><li><p>Ability to handle confidential information with professionalism and integrity.</p></li><li><p>Good communication skills in English; Hindi is an added advantage.</p></li><li><p>Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.</p></li><li><p>Candidates currently available in the UAE and able to join immediately or within a short notice period will be preferred.</p></li></ol>

<p>The Senior Business/Process Analyst will play a pivotal role in analysing business needs, identifying solutions, and ensuring smooth implementation of strategic projects within the financial services industry. This position is based in Abu Dhabi and offers an exciting opportunity to contribute to impactful initiatives. Client Details Our client is a prestigious firm in Abu Dhabi that is continuing to build and enhance its operational governance, business processes, and project management capabilities. As the organisation grows, they are investing in creating scalable, efficient, and well-documented operating models across their Corporate Services functions. Description This is a hands-on contractor position supporting the PMP (Project Management & Process) team. The successful candidate will help document and improve operational processes, clarify decision-making responsibilities, establish governance frameworks, and support business improvement initiatives across Corporate Services. Key responsibilities include: * Document end-to-end business processes, workflows, controls, approvals, and hand-offs. * Map decision rights, responsibilities, and governance structures including RACI frameworks and approval matrices. * Define operational metrics, KPIs, and SLAs to improve visibility and performance management. * Engage with stakeholders across multiple business functions to gather, validate, and consolidate information. * Identify process gaps, inefficiencies, duplication, and improvement opportunities. * Support project coordination activities including action tracking, risk management, stakeholder follow up, and status reporting. * Produce clear, structured documentation and presentations for leadership review. * Support initiatives focused on process optimisation, operational efficiency, analytics, and the application of automation and AI tools where appropriate. Job Offer * Opportunity to work within a prestigious and growing office environment. * Exposure to senior stakeholders and strategic operational initiatives. * Chance to help shape governance, process excellence, and operational frameworks across the organisation. * Potential to contribute to a growing function with a broad pipeline of transformation and operational improvement projects.</p><p>* Experience in Project Coordination, PMO, Business Analysis, Process Improvement, Operations, Governance, Consulting, or a related discipline. * Strong experience documenting business processes, SOPs, operating procedures, governance frameworks, or decision making structures. * Ability to work with incomplete or ambiguous information and transform it into clear, actionable outputs. * Excellent stakeholder management and communication skills. * Strong analytical mindset with the ability to identify risks, dependencies, and improvement opportunities. * Advanced Microsoft Office skills, particularly within PowerPoint, Excel, and Word. * Comfortable operating in a fast paced, evolving environment and able to hit the ground running.</p>

elseco is a high technology specialty insurance underwriting agency and Lloyd’s Coverholder.<br>elseco underwrites on behalf of circa 50 insurance and reinsurance companies including Lloyd’s syndicates. elseco is headquartered in the Dubai International Financial Centre (Dubai, UAE) and is regulated by the Dubai Financial Services Authority. The company employs around 120 professionals with regulated offices in London and Washington DC.<br>The company was founded two decades ago launching Space insurance and has since diversified into Aviation, Accident & Health and Energy insurance. <br>At the cornerstone of elseco’s latest evolution is the technology “Platform” development namely “ATOM”. It sits at the very core of the company and is seen as business critical to the company’s future success and growth plans.<br>JOB PURPOSE/MANDATE:The Administration & Office Supervisor will ensure the smooth and efficient operation of the office by overseeing facilities, workplace services, vendor coordination, and administrative activities while maintaining a professional and welcoming environment for employees and visitors. Reporting to the Operations & Brand Director, the role will provide administrative and operational support across the business, assist with company communications, branding initiatives, social media coordination, and public relations activities. The role will also work closely with the HR team on employee administration matters, including visa processes, employee engagement initiatives, and company events. In addition, the incumbent will support the organisation of internal and external events, company communications, and other projects as business needs evolve.<br>RESPONSIBILITIES: Office Administration & Operations Provide administrative support across a wide range of office and operational activities. Monitor and update company expenses through the daily use of an Excel spreadsheet and support in building the yearly budget for administration and office expenses. Ensure that the elseco Administration files and records are updated and well maintained. Greet staff and visitors upon arrival, ensuring a professional and welcoming environment. Maintain an organised and well-stocked office (elseco and ATOM), replenishing supplies for employees and visitors. Coordinate and support the Leadership Team with visitor arrangements, ensuring meeting rooms are prepared and refreshments are provided. Answer the company mainline phone and direct calls and messages appropriately. Prepare travel arrangements for the Leadership Team and employees as required. Coordinate with IT and Building Management (CPT & Gate Avenue) regarding office access, passes, and facilities requirements for employees and visitors. Oversee office facilities, including maintenance, cleaning, office equipment, plants, fire safety contracts, and other workplace services. Conduct vendor comparisons, obtain quotations, negotiate rates, and coordinate service providers for office and business needs. Arrange office permits, deliveries, parking access, maintenance visits, and other office-related requirements. Order and manage corporate merchandise, business cards, access cards, and other office materials. Manage loyalty and reward programmes (e.g., Business Skywards) for staff. Support the annual office budget process and monitor office-related expenditure. <br>Communications, Branding & Social Media Support the Operations & Brand Director in coordinating internal and external communications. Assist with the preparation and distribution of company announcements, newsletters, and employee communications. Coordinate updates for the company's social media platforms, ensuring content is accurate, timely, and aligned with company branding guidelines. Assist with the coordination of marketing materials, promotional items, and branding initiatives. Support public relations activities and liaise with external suppliers, agencies, and partners as required. Help maintain brand consistency across company communications and events. <br>HR Administration Work closely with the HR team on employee administration matters. Coordinate visa applications, renewals, cancellations, and non-sponsored card applications, and maintain the DIFC Portal under HR guidance. Support onboarding and offboarding administration activities in coordination with HR. Assist HR with employee engagement initiatives, learning and development activities, and wellbeing programmes. Coordinate and organise company events, employee celebrations, team-building activities, and internal functions in collaboration with HR and the Operations & Brand Director. General Perform other ad-hoc administration, communications, branding, and operational duties as required by the Operations & Brand Director, HR Team, or Leadership Team.<br>KNOWLEDGE AND SKILLS: University Degree required. Excel, Word and Power Point proficiency. Position Dubai based, so requirement to live in Dubai.6-8 years of Office coordination experience and a proven track record of high professionalism, and ability to get jobs done efficiently. Exposure to social media management, communications, branding, or marketing activities would be advantageous. Excellent communication skills, written and verbal English, highly presentable and smart manners. Meticulous, hardworking ethic, attention to detail, positive can-do attitude, displaying strong mental agility. Professional approach, self-motivated and takes initiatives to find solutions. Develop and maintain excellent relationship with all elseco staff. Ability to learn and understand new technologies.

About Dubai Holding Entertainment:Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.<br><br>About the Job Support the successful delivery of projects by monitoring progress, tracking milestones, and helping ensure key deadlines are achieved. Coordinate project governance activities, maintain project documentation, and ensure information is accurate, organised, and accessible. Prepare clear presentations, status updates, and reports that provide stakeholders with visibility of project performance and progress. Facilitate project meetings, record actions and decisions, and support effective communication between cross-functional teams. Assist with identifying project risks, issues, and dependencies, escalating concerns to help maintain project timelines and objectives. Support quality and compliance reviews by helping ensure project deliverables align with required standards and specifications. Provide day-to-day coordination and administrative support to project teams, including scheduling meetings and maintaining project records. Contribute to post-project reviews and continuous improvement initiatives by capturing lessons learned and best practices. <br>About You Essential Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline. Proficiency in Microsoft Office applications, including Power Point, Excel, Word, and Visio. Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail. Effective written and verbal communication skills, with confidence in preparing reports and coordinating meetings. Ability to work collaboratively with stakeholders across different functions and support project delivery objectives.<br>Desired Previous exposure to project coordination, project administration, PMO, or related environments. Knowledge of project management principles, methodologies, or reporting practices. Experience developing presentations and reporting dashboards for stakeholder communication. Familiarity with risk tracking, documentation control, and project governance activities. Fresh graduates with strong academic achievements and a keen interest in project management are encouraged to apply.<br>About the Benefits:In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

elseco is a high technology specialty insurance underwriting agency and Lloyd’s Coverholder.<br>elseco underwrites on behalf of circa 50 insurance and reinsurance companies including Lloyd’s syndicates. elseco is headquartered in the Dubai International Financial Centre (Dubai, UAE) and is regulated by the Dubai Financial Services Authority. The company employs around 120 professionals with regulated offices in London and Washington DC.<br>The company was founded two decades ago launching Space insurance and has since diversified into Aviation, Accident & Health and Energy insurance. <br>At the cornerstone of elseco’s latest evolution is the technology “Platform” development namely “ATOM”. It sits at the very core of the company and is seen as business critical to the company’s future success and growth plans.<br>JOB PURPOSE/MANDATE:The Administration & Office Supervisor will ensure the smooth and efficient operation of the office by overseeing facilities, workplace services, vendor coordination, and administrative activities while maintaining a professional and welcoming environment for employees and visitors. Reporting to the Operations & Brand Director, the role will provide administrative and operational support across the business, assist with company communications, branding initiatives, social media coordination, and public relations activities. The role will also work closely with the HR team on employee administration matters, including visa processes, employee engagement initiatives, and company events. In addition, the incumbent will support the organisation of internal and external events, company communications, and other projects as business needs evolve.<br>RESPONSIBILITIES: Office Administration & Operations Provide administrative support across a wide range of office and operational activities. Monitor and update company expenses through the daily use of an Excel spreadsheet and support in building the yearly budget for administration and office expenses. Ensure that the elseco Administration files and records are updated and well maintained. Greet staff and visitors upon arrival, ensuring a professional and welcoming environment. Maintain an organised and well-stocked office (elseco and ATOM), replenishing supplies for employees and visitors. Coordinate and support the Leadership Team with visitor arrangements, ensuring meeting rooms are prepared and refreshments are provided. Answer the company mainline phone and direct calls and messages appropriately. Prepare travel arrangements for the Leadership Team and employees as required. Coordinate with IT and Building Management (CPT & Gate Avenue) regarding office access, passes, and facilities requirements for employees and visitors. Oversee office facilities, including maintenance, cleaning, office equipment, plants, fire safety contracts, and other workplace services. Conduct vendor comparisons, obtain quotations, negotiate rates, and coordinate service providers for office and business needs. Arrange office permits, deliveries, parking access, maintenance visits, and other office-related requirements. Order and manage corporate merchandise, business cards, access cards, and other office materials. Manage loyalty and reward programmes (e.g., Business Skywards) for staff. Support the annual office budget process and monitor office-related expenditure. <br>Communications, Branding & Social Media Support the Operations & Brand Director in coordinating internal and external communications. Assist with the preparation and distribution of company announcements, newsletters, and employee communications. Coordinate updates for the company's social media platforms, ensuring content is accurate, timely, and aligned with company branding guidelines. Assist with the coordination of marketing materials, promotional items, and branding initiatives. Support public relations activities and liaise with external suppliers, agencies, and partners as required. Help maintain brand consistency across company communications and events. <br>HR Administration Work closely with the HR team on employee administration matters. Coordinate visa applications, renewals, cancellations, and non-sponsored card applications, and maintain the DIFC Portal under HR guidance. Support onboarding and offboarding administration activities in coordination with HR. Assist HR with employee engagement initiatives, learning and development activities, and wellbeing programmes. Coordinate and organise company events, employee celebrations, team-building activities, and internal functions in collaboration with HR and the Operations & Brand Director. General Perform other ad-hoc administration, communications, branding, and operational duties as required by the Operations & Brand Director, HR Team, or Leadership Team.<br>KNOWLEDGE AND SKILLS: University Degree required. Excel, Word and Power Point proficiency. Position Dubai based, so requirement to live in Dubai.6-8 years of Office coordination experience and a proven track record of high professionalism, and ability to get jobs done efficiently. Exposure to social media management, communications, branding, or marketing activities would be advantageous. Excellent communication skills, written and verbal English, highly presentable and smart manners. Meticulous, hardworking ethic, attention to detail, positive can-do attitude, displaying strong mental agility. Professional approach, self-motivated and takes initiatives to find solutions. Develop and maintain excellent relationship with all elseco staff. Ability to learn and understand new technologies.

About Dubai Holding Entertainment:Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.<br><br>About the Job Support the successful delivery of projects by monitoring progress, tracking milestones, and helping ensure key deadlines are achieved. Coordinate project governance activities, maintain project documentation, and ensure information is accurate, organised, and accessible. Prepare clear presentations, status updates, and reports that provide stakeholders with visibility of project performance and progress. Facilitate project meetings, record actions and decisions, and support effective communication between cross-functional teams. Assist with identifying project risks, issues, and dependencies, escalating concerns to help maintain project timelines and objectives. Support quality and compliance reviews by helping ensure project deliverables align with required standards and specifications. Provide day-to-day coordination and administrative support to project teams, including scheduling meetings and maintaining project records. Contribute to post-project reviews and continuous improvement initiatives by capturing lessons learned and best practices. <br>About You Essential Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline. Proficiency in Microsoft Office applications, including Power Point, Excel, Word, and Visio. Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail. Effective written and verbal communication skills, with confidence in preparing reports and coordinating meetings. Ability to work collaboratively with stakeholders across different functions and support project delivery objectives.<br>Desired Previous exposure to project coordination, project administration, PMO, or related environments. Knowledge of project management principles, methodologies, or reporting practices. Experience developing presentations and reporting dashboards for stakeholder communication. Familiarity with risk tracking, documentation control, and project governance activities. Fresh graduates with strong academic achievements and a keen interest in project management are encouraged to apply.<br>About the Benefits:In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

Company Description<br> <br>Work with Us. Change the World.<br> <br>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.<br> <br>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.<br> <br>We're one global team driven by our common purpose to deliver a better world. Join us.<br> <br>Job Description<br> Liaise effectively with the Project Manager, Engineers, Site Staffs, and external contacts on behalf of the project office. Coordinate and organize meetings/seminars within the project office, and with external clients, and assist with the preparation of presentations, agendas and minutes. Provide efficient word processing, clerical, photocopying, filing and minute taking duties in respect of the Project. Screen incoming mails and telephone calls, action responses & redirect correspondence where necessary. Organize and coordinate travel requests for the Project Manager and other Engineers, relating to the project where and when required. Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval. Performing secretarial, administrative, organizing and research tasks requiring a sound understanding of organization policy and structure. Coordinating and ordering of stationary and office supplies. Propose improvements to internal processes and procedures for the efficient and effective administration of all office procedures within the project office. Keep computerized records of all Service Users who are referred to the project. Other duties as assigned by the Project Manager. <br>Qualifications<br> Bachelors Degree or Diploma or equivalent of experience. Minimum 5 years of experience within similar projects, with minimum 3 years in UAE. Middle East experience preferred Aconex experience preferred <br>Additional Information<br> <br>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.<br> <br>About AECOM<br> <br>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.<br> <br>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.<br> <br>What makes AECOM a great place to work<br> <br>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.<br> <br>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.<br> <br>Req ID: J10144317<br> <br>Business Line: Transportation<br> <br>Business Group: DCS<br> <br>Strategic Business Unit: ME and Africa<br> <br>Career Area: Administration<br> <br>Work Location Model: On-Site

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Code:</strong> 342/001/450<br><strong>Industry:</strong> Real Estate &amp; Property Development<br><br>Our client is seeking a proactive and detail-oriented HR Specialist to support the day-to-day human resources operations of the organization. The role is responsible for managing recruitment, onboarding, employee records, HR administration, payroll support, employee relations, and compliance with UAE Labour Law while ensuring smooth HR operations across the business.<br>The ideal candidate will have UAE HR experience, excellent organizational skills, and the ability to manage multiple HR functions in a fast-paced environment. This HR Specialist Job in Dubai is an excellent opportunity for professionals looking to build their career within the real estate and property development industry.<br><br><ul><li>Manage end-to-end recruitment activities, including sourcing, screening, interviewing, offer preparation, and onboarding.</li><li>Maintain accurate employee records, personnel files, and HR documentation.</li><li>Prepare employment contracts, letters, certificates, warning letters, and other HR-related documentation.</li><li>Coordinate employee onboarding, induction, and exit formalities.</li><li>Monitor employee attendance, leave records, and support monthly payroll preparation.</li><li>Coordinate visa processing, renewals, labour cards, Emirates IDs, and other employee documentation with the PRO.</li><li>Ensure compliance with UAE Labour Law, company policies, and HR best practices.</li><li>Handle employee queries related to HR policies, leave, benefits, and general employment matters.</li><li>Support employee engagement initiatives, training coordination, and performance management activities.</li><li>Maintain HR reports, employee databases, and HR metrics for management review.</li><li>Coordinate with internal departments to support workforce planning and operational requirements.</li><li>Maintain confidentiality of employee information and HR records.</li><li>Perform other HR and administrative duties assigned by management.</li></ul><br><br><ul><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li><strong>2-5 years</strong> of <strong>UAE experience in Human Resources.</strong></li><li>Strong knowledge of UAE Labour Law and HR best practices.</li><li>Experience in recruitment, onboarding, employee relations, HR administration, and payroll support.</li><li>Experience coordinating visa and labour-related documentation will be an advantage.</li><li>Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.</li><li>Experience using HRMS or HR software will be an advantage.</li><li>Excellent communication, organizational, and interpersonal skills.</li><li>Ability to handle confidential information with professionalism and discretion.</li><li>Ability to work independently while managing multiple priorities in a fast-paced environment.</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>

Job Purpose<br><br>To carry out comprehensive audit and evaluation of management controls (over financial activities or administrative and operational activities as assigned to you) in order to ensure that internal control system for integrity and reliability of financial processes are implemented and working efficiently and effectively, to ensure smooth and timely progress of audit programs according to annual audit plans, and in accordance with corporate strategies, objectives, procedures, policies, and directives. To perform and follow up all financial audits as agreed with the Department Manager and to prepare final audit reports, audit findings and recommendations for corrective action plans.<br><br>Job Specific Accountabilities<br><br>Annual Risk-Based Internal Audit Plan<br><br> Perform quarterly and annual risk assessment exercise conducted by Audit & Assurance Division for the assigned organisational units. Develop annual Risk-based Internal Audit Plan based on the results of risk assessment exercise.<br><br>Internal Audit Planning<br><br> Identifies and discusses the objectives and approach of proposed audit effort with the Department Manager, as directed. Participates in the planning of assigned audit reviews’ approach and scope. Prepares Audit program Identifies risks, mitigating controls and prepares the audit testing program for the scope areas agreed for the audit reviews. Assists in planning and carries out comprehensive audit programs for reviewing and evaluating management controls over financial, procedures, policies and activities in various areas, divisions and departments as per approved audit plan and communicates it to subordinates. Reviews completeness, appropriateness and effectiveness of internal controls, processes, procedures and policies in place, audit findings and makes recommendations. Conducts preliminary review of audit assignments to help establishing scope and develop audit plans (including those of testing). Assists Department Manager in developing and carrying out audit assignments.<br><br>Job Specific Accountabilities2<br><br>Internal Audit Execution<br><br> Executes the approved annual audit plan as agreed and ensures that all audited areas are subject to adequate evaluation of internal controls. Identifies areas that may require additional audit coverage to ensure that systems, procedures and internal controls are effectively adhered. Collects and analyses all necessary evidence, to assess any potential procedural risks. Prepares/updates the Risks Assessment Process and preparation of Risk Register of auditable entities Evaluates adequacy and effectiveness of the process controls based on the business knowledge and experience and modify the scope of audit review, as may be required with the approval of Department Manager. Determines auditing procedures to be applied, including use of IT Audit techniques, sampling methods etc. Analyses and reviews financial and related operational systems, policies and procedures, and provides value-added recommendations to improve and enhance controls. Reviews and discusses with the concerned staff all matters, control gaps and other issues disclosed in audit reports. Obtains and reviews audit evidence as the basis for an informed, objective conclusion on the adequacy and effectiveness of internal control system over the activities/ scope being reviewed. Prepares and records working papers related to the audit tests performed which evidence and support the observations, results and conclusion. Such working papers should be adequately documented within the Audit Management (AMS). Supervises and supports audit activities carried out by auditors to ensure smooth and timely progress of audit programs. Monitors and follows up schedules of assignments and ensures tasks are successfully completed according to annual audit plan. Distinguishes between critical and non-critical tasks and gives priority accordingly to ensure high quality and prompt work. Follows up works carried out by auditors to ensure adequacy, thoroughness and completeness. Reviews weekly progress of all audit programs performed by audit staff. Prepares and updates the weekly audit staff work schedules for Department Manager.<br><br>Minimum Qualification<br><br> Bachelor Degree in Commerce/ Accounting.<br><br>Minimum Experience, Knowledge & Skills<br><br>8 years of professional experience in auditing, preferably in oil and gas industry or international audit firms. Hands on experience in working with an audit management system. Experience on working in an environment with ERP system, preferably SAP. Strong verbal and written communication skills in English, knowledge of Arabic is an advantage In-depth knowledge of IFRS, Budgeting and Management accounting principles Excellent report writing skills with the ability to clearly write complex issues*Excellent knowledge of Microsoft Office, especially Word, Excel and Power Point Ability to work independently and as part of team Critical Thinking & Analysis skills Thorough understanding on the internal audit, corporate governance and risk management

Management<br><br> Emirates Hills<br><br>HR & Recruitment Specialist<br><br>The HR team at DEAL Holdings is growing!<br><br>Role Description<br><br>This is a full-time role based in Dubai, UAE, reporting to the HR Manager. The HR & Recruitment Specialist owns high-volume, end-to-end recruitment across the full DEAL Holdings group - spanning The Food & Beverage Group and all other brands and business units under the holding company. The role suits someone who has delivered volume hiring at pace - ideally from a recruitment agency background - and who understands the demands and rhythm of the hospitality industry, including its extended and unsocial hours.<br><br>Job Summary<br><br>The HR & Recruitment Specialist leads recruitment delivery for all positions across DEAL Holdings' portfolio, from front- and back-of-house F&B roles to support and corporate functions. Working across multiple brands and venues, this is a hands-on role carrying real ownership of hiring outcomes and SLAs, with regular coordination across Operations, Finance, PMO, and PRO teams to ensure a compliant and seamless employee lifecycle group-wide.<br><br>Recruitment & Talent Acquisition<br><br>Own high-volume, end-to-end recruitment for all roles across DEAL Holdings' brands and business units, from requisition (received via PMO) through offer acceptance and joining. Manage multiple live vacancies across different brands simultaneously without compromising quality or speed, hitting agreed time-to-fill SLAs. Build and work active talent pipelines across digital platforms, portals, referrals, walk-ins, and recruitment days to keep a ready pool for fast-moving openings group-wide. Conduct phone screens and first-round interviews at volume; coordinate hiring-manager interviews and shortlisting across brands. Own the ATS - maintaining pipeline hygiene, data integrity, and reporting across all business units. Maintain job descriptions, structured interview guides, and scoring frameworks adaptable to each brand. Manage reference checks, offer negotiation, and issuance of compliant offer letters. Act as PMO liaison for recruitment requests across the group, ensuring management-level hires follow required PMO notification and sign-off.<br><br>Onboarding & Documentation<br><br>Own the onboarding workflow for all brands, ensuring every new joiner is set up accurately and on time. Prepare UAE-compliant limited-term employment contracts, joining forms, and follow the onboarding checklists. Collect and verify all joining documents (passport, EID, medical, visa) and ensure accurate digital and physical filing. Coordinate visa processing, work permits, and medical insurance enrolment with the outsourced PRO team. Schedule inductions and first-day logistics across venues and business units.<br><br>HR Administration & Compliance<br><br>Maintain employee data, leave trackers, staff lists, and manpower plans across the group. Support payroll data collation (attendance, overtime, deductions) for the company. Track expiry dates for visas, medicals, labour cards, and insurance; drive timely renewals and cancellations with PRO. Support updates to HR SOPs, the Employee Handbook, and staff communications. Proactively flag UAE labour law compliance risks under Federal Decree-Law No. 33 of 2021. <br><br>Requirements<br><br>Bachelor's Degree in Human Resources, Business Administration, or related field. Minimum 4 years' recruitment experience, with a proven track record in high-volume hiring - recruitment agency background strongly preferred. Experience recruiting for UAE F&B, hospitality, or retail is a strong advantage; multi-brand or group-level recruitment experience is a plus. Comfortable working the extended and flexible hours the hospitality sector demands, including evenings and weekends where recruitment activity requires it. Strong, current knowledge of UAE labour law (Federal Decree-Law No. 33 of 2021) and visa/PRO processes. Hands-on with an ATS and HRIS. Excellent communication, negotiation, and organisational skills. Proficient in Microsoft Office (Word, Excel, Power Point).<br><br>Personality & Culture Fit<br><br>Resilient, high-energy, and thrives under volume and pressure. Target-driven and self-motivated, able to work with minimal supervision. Detail-oriented, highly organised, and deadline-driven. Comfortable switching context across multiple brands and stakeholders. Positive, proactive, and people-focused. Strong team player with a collaborative work ethic.<br><br>Department Management Locations Emirates Hills Employment type Full-time<br><br>jobs--overlay#unobserve Click Outside common--modal:closed->jobs--overlay#observe Click Outside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-overlay-class="!fixed flex flex-col inset-0 rounded-t-6 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" ><br><br>Management<br><br> Emirates Hills<br><br>HR & Recruitment Specialist<br><br>The HR team at DEAL Holdings is growing!<br><br>Loading application form

MAIN PURPOSE<br>The Brand Ambassador partners with the Boutique Manager and assists other Brand Ambassadors in the execution of the plans and strategies for their store location. Brand Ambassadors support in-store functions in relation to people management and engagement, customer experience, and operational efficiency. They ensure maintaining excellence in all areas to meet MARLI’s expectations of quality and authenticity.<br>RESPONSIBILITIES<br>Customer Experience & Store Performance You will be the Ambassador of MARLI through all the missions entrusted to you. Sharing a moment with your customer: deciphering to know and understand, asking questions, watching, and listening. Creating an impression at MARLI and giving a warm and sincere welcome to all customers. Offering a suitable selection and helping the customer to make their decision: answering objections and identifying “buy” signals. Sharing the passion for a MARLI imbued with a culture of strong values and history, taking customers on an emotional journey to discover the world of MARLI. Personifying MARLI’s values using established customs and a dress code. Contributing to the boutique’s commercial development by finding new customers and retaining existing ones. Creating new opportunities after concluding a sale and developing your own customer portfolio. Integrating a collective history and taking part in the life of the boutique. Highly focused on driving consumer engagement, meeting/exceeding sales targets, and building MARLI brand awareness and knowledge. Contributing to attaining the boutique’s collective targets by working in tandem with other sales staff. Contributing to customer feedback and different reports requested by MARLI’s headquarters. Resolve customer issues in a timely manner. After-sales management liaising with International After-Sales Services.<br>Operational Excellence Performs store opening and closing procedures in alignment with company standards. Regularly review the company’s email and other communication tools to ensure applicable messages are shared with the Boutique Manager and to act on those messages in a timely manner. Actively participating in developing the customer database and MARLI’s CRM tools by consulting on and updating customer files. Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customers. Ensuring that security guidelines, cash-desk procedures, and stock management rules are applied. Depending on your development and attainment of your objectives, you may also be given responsibilities in occasional missions such as:§ Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team.§ Stock management: resupplying and servicing boxes in collaboration with Central Stock and other boutiques in the network.<br>People Management & Engagement Support in training on standard operating procedures; ensure Junior Brand Ambassadors have the proper understanding of product and brand history. Coach and mentor Junior Brand Ambassadors to improve performance and develop key selling and operational skills that enhance customer experience. Actively participating in team meetings (suggestions, proposals) as well as in challenges, events, and occasional activities. Training via an In-Store Trainer role: passing on messages from the Training team to the rest of the sales team. Drive Employee Engagement through performance recognition and development.<br>Events Inviting our customers and prospects to go even further into their immersion into MARLI by inviting them, as and when appropriate, to events and customer evenings organized by MARLI. Support the conception of retail events for the cluster with attention to client development and new customer acquisition. Coordinate and support retail event executions by overseeing event logistics (invitations, gifts, guest lists, Reservations, travel) and holding day-to-day contact with external suppliers in partnership with the PR Team. Coordinate (VIC) customer guest lists for events in collaboration with Boutique Sales Managers. Compile post-event purchase analysis<br>QUALIFICATIONS:Graduate degree in Business Administration, International Management, or similar5+ years of experience in sales (luxury preferred)<br>TECHNICAL SKILLS / ABILITIES:Comfortable with customer data analysis and interpretation Experience in sales and service delivery and building performance against targets Strong Knowledge of Inventory, Scheduling, and Replenishment Proficiency with MS Office software, including Word, Excel, and Outlook.<br>LANGUAGE SKILLS:Fluent in Arabic and English (written and spoken) PERSONAL SKILLS:The ability to inspire trust, integrity, fairness, and professionalism both with sales professionals and clients. Strong organization and prioritization skills. Excellent communication and analytical skills. Focused, target-oriented, and organized. Must be energetic, approachable, and have an outgoing attitude. Must display professionalism while representing the MARLI brand. Ability to multitask and work in a fast-paced environment. Operational skills and a “hands-on” mentality. Ability to stand for long periods of time and be flexible to work retail hours (standard, peak, and holiday) Well-groomed and demonstrate professionalism, conscientiousness, and reliability. Flexibility to travel if necessary.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>The Senior Business/Process Analyst will play a pivotal role in analysing business needs, identifying solutions, and ensuring smooth implementation of strategic projects within the financial services industry. This position is based in Abu Dhabi and offers an exciting opportunity to contribute to impactful initiatives.<br><br>Client Details<br><br>Our client is a prestigious firm in Abu Dhabi that is continuing to build and enhance its operational governance, business processes, and project management capabilities. As the organisation grows, they are investing in creating scalable, efficient, and well-documented operating models across their Corporate Services functions. <br><br>Description<br><br>This is a hands-on contractor position supporting the PMP (Project Management &amp; Process) team. The successful candidate will help document and improve operational processes, clarify decision-making responsibilities, establish governance frameworks, and support business improvement initiatives across Corporate Services.<br><br> <br><br>Key responsibilities include:<br>Document end-to-end business processes, workflows, controls, approvals, and hand-offs.Map decision rights, responsibilities, and governance structures including RACI frameworks and approval matrices. Define operational metrics, KPIs, and SLAs to improve visibility and performance management.Engage with stakeholders across multiple business functions to gather, validate, and consolidate information.Identify process gaps, inefficiencies, duplication, and improvement opportunities.Support project coordination activities including action tracking, risk management, stakeholder follow up, and status reporting. Produce clear, structured documentation and presentations for leadership review. Support initiatives focused on process optimisation, operational efficiency, analytics, and the application of automation and AI tools where appropriate.<br><br><br> <br><br>Profile<br>Experience in Project Coordination, PMO, Business Analysis, Process Improvement, Operations, Governance, Consulting, or a related discipline. Strong experience documenting business processes, SOPs, operating procedures, governance frameworks, or decision making structures.Ability to work with incomplete or ambiguous information and transform it into clear, actionable outputs.Excellent stakeholder management and communication skills.Strong analytical mindset with the ability to identify risks, dependencies, and improvement opportunities.Advanced Microsoft Office skills, particularly within PowerPoint, Excel, and Word. Comfortable operating in a fast paced, evolving environment and able to hit the ground running. <br><br><br> <br><br>Job Offer<br>Opportunity to work within a prestigious and growing office environment.Exposure to senior stakeholders and strategic operational initiatives.Chance to help shape governance, process excellence, and operational frameworks across the organisation.Potential to contribute to a growing function with a broad pipeline of transformation and operational improvement projects.<br><br><br><br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Business/Process Analyst <br> </div>

- Lead and manage the entire civil construction scope for EHV substation projects from mobilization to completion and handover.<br><br><br>- Plan, supervise and control all civil site activities including:- Site preparation and temporary facilities<br>- Earthworks and grading<br>- Foundations and structural concrete works<br>- Buildings, trenches, duct banks and underground services<br>- Roads, paving, drainage and external infrastructure<br><br>- Coordinate closely with electrical, MEP and commissioning teams to ensure proper interface management and avoid delays to equipment installation and energization milestones.<br><br><br>- Manage and supervise civil subcontractors, construction engineers, foremen and supervisors to ensure productivity, quality and adherence to schedule.<br>- Ensure availability of manpower, materials, equipment, tools and approved drawings at site to maintain progress.<br><br><br>- Participate in technical and progress meetings with the client, consultant and internal stakeholders, and provide clear updates on civil progress, constraints and mitigation actions.<br><br><br>- Ensure strict compliance with HSE requirements, safe systems of work, permit conditions and company safety procedures.<br><br><br>- Coordinate all testing, inspections and handover activities related to the civil scope and ensure readiness for subsequent E&I installation activities.<br>- Maintain proper site documentation, records, daily reports, progress photographs and tracking of key construction deliverables.<br>- Drive timely completion of the project while maintaining required standards of safety, quality, cost control and client satisfaction.<br>- Prior experience on TAQA / TRANSCO / transmission utility projects in Abu Dhabi will be a strong advantage.<br>- Experience on 400k V GIS substations and major transmission infrastructure projects is highly preferred.<br>- Strong leadership personality with the ability to manage multicultural site teams and subcontractors.<br>- Capable of working in a client-facing environment with high expectations on quality, schedule and reporting.<br>- Practical problem solver with strong coordination and follow-up skills.<br>- Strong technical knowledge of civil construction works for EHV substations including:- Reinforced concrete structures and heavy equipment foundations<br>- Steel structure foundations and anchor bolt setting<br>- Earthworks, formation levels and subgrade preparation<br>- Underground drainage, storm water and foul water systems<br>- Cable trench and duct bank construction<br>- Roads and hardscape works within substation compounds<br>- Fire-rated buildings and control room civil works<br><br>- Sound understanding of substation layout requirements and interfaces with:- GIS / AIS equipment<br>- Power transformers and reactors<br>- Control & relay buildings<br>- Cable routing systems<br>- Earthing and underground utility coordination<br><br>- Ability to review and interpret:- IFC drawings<br>- Shop drawings<br>- Civil/structural calculations<br>- Method statements and ITPs<br>- Material submittals and technical approvals<br><br>- Good understanding of quality standards, testing requirements and construction tolerances applicable to utility infrastructure projects.<br>- Familiarity with Abu Dhabi / UAE utility specifications, HSE requirements and authority standards is highly desirable.<br>- Proficiency in planning and reporting tools such as:- Primavera P6 / MS Project (preferred for planning follow-up and look-ahead monitoring)<br>- MS Excel, Word and Power Point<br>- Auto CAD drawing review capability is preferred<br><br>- Strong knowledge of:- Construction sequencing and site logistics<br>- Productivity monitoring and resource planning<br>- Material take-off verification and progress measurement<br>- Risk identification and mitigation during execution<br><br>- Good command of written and spoken English. Arabic is an advantage.<br><br>Skills: - Bachelor’s Degree in Civil Engineering from a recognized university.<br>- Minimum 12–15 years of overall experience in civil construction, with at least 8–10 years in EHV / HV substation projects (132k V / 220k V / 400k V).<br>- Proven experience in the construction and delivery of utility / transmission substations in the UAE or GCC region.<br>- Strong hands-on experience in the civil scope of EHV GIS / AIS substations, including but not limited to:- Site grading and earthworks<br>- Excavation, backfilling and compaction<br>- Foundations for GIS building, transformers, shunt reactors, control buildings and equipment support structures<br>- Cable trenches, duct banks and utility networks<br>- Underground services and drainage systems<br>- Road works, paving, kerbstones and external works<br>- Boundary walls, security fencing and associated infrastructure<br>- Oil containment pits, firefighting water tanks and related civil structures<br><br>- Experience in managing civil subcontractors, construction teams, site engineers and supervisors on large-scale substation projects.<br>- Demonstrated experience in interface management with electrical, MEP, protection/control and commissioning teams to ensure smooth project execution.<br>- Experience working with utility clients / consultants / engineers in Abu Dhabi is highly preferred, especially on transmission / grid infrastructure projects.<br>- Strong track record in delivering projects under tight schedules, maintaining quality, safety and compliance with contract requirements.<br>- Experience in handling inspection requests, method statements, material approvals, RFIs, NCRs, technical queries and progress reporting.<br>- Familiarity with FIDIC-based contracts, project controls and commercial awareness related to variations, claims and progress measurement is preferred.

Job Purpose<br><br>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.<br><br>As a Resource Coordinator within the dnata Global Contact Centre, you will provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts. In this role, you will be actively involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network.<br><br>In this role, you will;<br><br>Produce call, email and other multimedia contact volume statistics and forecasts for all departments within Commercial Contact Centres based on historical data using Emirates Group and contact centre strategy information. Provide the Resource Planning Officer with the detail to enable them to produce and maintain staff rosters and schedules. Coordinate with NPSD and all local management teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future. Develop future resource budgets across the Commercial Retail and Contact Centres based on historical events, forecasts and medium/long term trends. Recommend opportunities to Mission Control Team and all Contact Centre Managers for customer self-service enhancements and opportunities within the IVR so as to reduce calls to agents. Monitor and report on IVR usage, offer suggestions and recommend changes on system enhancements. Highlight trends on manpower related items such as staff adherence to schedule, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner. Independently gather and present accurate data on number and type of calls, emails and other multimedia contacts offered to and handled by EK Commercial offices across the network. Track and monitor business trends so as to identify and compare weekly, monthly and yearly performance to assist the Resource Planning Officer in looking for solutions as appropriate. Produce regular and timely reports on EK Commercial office's performance at network, contact centre, team and agent levels. Create and maintain agent skills records. Regularly communicate with the training and local management teams to ensure agent skill records are up to date and correct so as to ensure calls are routed to correctly skilled agents.<br><br>Qualification<br><br>To be considered for this role, you must meet the below requirements;<br><br>Degree or Honours (12 + 3 or equivalent) and 3 years of experience in commercial/sales. A minimum of 4 years of resource planning experience preferably within a contact centre Working knowledge of contact centre procedures and methodology. Strong analytical ability and diagnostic and problem solving skills. Ability to communicate and negotiate effectively. PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail. Genesys experience, while not essential, would be desirable<br><br>Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Job Description<br><br>Job Title: Mathematics Quality Assurance Lead<br><br>Job Type: Contract<br><br>Location: Remote<br><br>About This Role<br><br>In this hourly, remote contractor role, you will work as a Mathematics Quality Assurance Lead to oversee quality, consistency, and trainer performance across mathematics AI training projects. You will review AI-generated math content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards. You will assess work for mathematical accuracy, logical reasoning, calculation correctness, proof validity, notation quality, clarity, formatting, instruction-following, and adherence to project-specific rubrics. You will spot recurring quality issues, communicate updates to trainers and QAs, support onboarding, maintain documentation, and help activate contributors who are not working consistently. This role requires strong mathematics expertise, strong English communication skills, excellent attention to detail, structured communication, and the ability to manage quality workflows across remote technical teams. This role is a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Your mathematics quality leadership will directly help improve the world’s premier AI models by ensuring that math training data is accurate, logically sound, clearly explained, well-documented, and aligned with client expectations. Important: There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.<br><br>Your profile<br><br>Bachelor’s, Master’s, or PhD degree in Mathematics, Applied Mathematics, Statistics, Physics, Engineering, Computer Science, Mathematics Education, or a closely related quantitative field. Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear mathematical feedback in English.3+ years of professional experience in mathematics, teaching, tutoring, research, quantitative analysis, technical writing, curriculum development, problem creation, assessment design, or math-content review. Strong understanding of core mathematics topics such as algebra, geometry, trigonometry, calculus, linear algebra, discrete mathematics, probability, statistics, number theory, combinatorics, differential equations, and mathematical proofs. Ability to evaluate math content against detailed rubrics and identify issues such as incorrect assumptions, flawed reasoning, invalid proofs, calculation errors, notation problems, missing steps, hallucinated facts, or incomplete explanations. Comfortable reviewing both conceptual explanations and step-by-step solutions, including whether each step logically follows from the previous one. Familiarity with mathematical tools or workflows such as LaTeX, Python, MATLAB, R, Wolfram Alpha/Mathematica, Geo Gebra, Desmos, spreadsheet modeling, or symbolic computation tools is preferred. Experience leading or supporting remote teams of trainers, annotators, reviewers, educators, technical writers, or QAs is strongly preferred. Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems. Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, calibration tasks, and other quality documentation. Experience with AI training, data annotation, large language models, prompt/response evaluation, mathematical content QA, or rubric-based LLM evaluation is a strong plus.<br><br>Key responsibilities<br><br>Quality monitoring: Spot-check mathematics items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues. Mathematical review: Evaluate AI-generated math explanations, proofs, derivations, calculations, word-problem solutions, diagrams/descriptions, and step-by-step reasoning for correctness and clarity. Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, quality expectations, and math-specific review standards. Question handling: Respond to trainer/QA questions clearly and promptly, especially around reasoning validity, notation, assumptions, solution methods, proof structure, formatting, and rubric interpretation. Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed. Documentation: Create and maintain mathematics project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, calibration tasks, and onboarding materials. Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and mathematics-specific review requirements. Quality alignment: Ensure all trainers and QAs apply mathematics guidelines consistently and understand updates as projects evolve. Error-pattern analysis: Identify recurring issues such as skipped reasoning steps, invalid simplifications, wrong formulas, notation inconsistencies, arithmetic mistakes, or answers that are correct but poorly justified. Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for mathematics AI training projects.

Job Description<br><br>Job Title: Mathematics Quality Assurance Lead<br><br>Job Type: Contract<br><br>Location: Remote<br><br>About This Role<br><br>In this hourly, remote contractor role, you will work as a Mathematics Quality Assurance Lead to oversee quality, consistency, and trainer performance across mathematics AI training projects. You will review AI-generated math content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards. You will assess work for mathematical accuracy, logical reasoning, calculation correctness, proof validity, notation quality, clarity, formatting, instruction-following, and adherence to project-specific rubrics. You will spot recurring quality issues, communicate updates to trainers and QAs, support onboarding, maintain documentation, and help activate contributors who are not working consistently. This role requires strong mathematics expertise, strong English communication skills, excellent attention to detail, structured communication, and the ability to manage quality workflows across remote technical teams. This role is a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Your mathematics quality leadership will directly help improve the world’s premier AI models by ensuring that math training data is accurate, logically sound, clearly explained, well-documented, and aligned with client expectations. Important: There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.<br><br>Your profile<br><br>Bachelor’s, Master’s, or PhD degree in Mathematics, Applied Mathematics, Statistics, Physics, Engineering, Computer Science, Mathematics Education, or a closely related quantitative field. Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear mathematical feedback in English.3+ years of professional experience in mathematics, teaching, tutoring, research, quantitative analysis, technical writing, curriculum development, problem creation, assessment design, or math-content review. Strong understanding of core mathematics topics such as algebra, geometry, trigonometry, calculus, linear algebra, discrete mathematics, probability, statistics, number theory, combinatorics, differential equations, and mathematical proofs. Ability to evaluate math content against detailed rubrics and identify issues such as incorrect assumptions, flawed reasoning, invalid proofs, calculation errors, notation problems, missing steps, hallucinated facts, or incomplete explanations. Comfortable reviewing both conceptual explanations and step-by-step solutions, including whether each step logically follows from the previous one. Familiarity with mathematical tools or workflows such as LaTeX, Python, MATLAB, R, Wolfram Alpha/Mathematica, Geo Gebra, Desmos, spreadsheet modeling, or symbolic computation tools is preferred. Experience leading or supporting remote teams of trainers, annotators, reviewers, educators, technical writers, or QAs is strongly preferred. Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems. Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, calibration tasks, and other quality documentation. Experience with AI training, data annotation, large language models, prompt/response evaluation, mathematical content QA, or rubric-based LLM evaluation is a strong plus.<br><br>Key responsibilities<br><br>Quality monitoring: Spot-check mathematics items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues. Mathematical review: Evaluate AI-generated math explanations, proofs, derivations, calculations, word-problem solutions, diagrams/descriptions, and step-by-step reasoning for correctness and clarity. Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, quality expectations, and math-specific review standards. Question handling: Respond to trainer/QA questions clearly and promptly, especially around reasoning validity, notation, assumptions, solution methods, proof structure, formatting, and rubric interpretation. Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed. Documentation: Create and maintain mathematics project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, calibration tasks, and onboarding materials. Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and mathematics-specific review requirements. Quality alignment: Ensure all trainers and QAs apply mathematics guidelines consistently and understand updates as projects evolve. Error-pattern analysis: Identify recurring issues such as skipped reasoning steps, invalid simplifications, wrong formulas, notation inconsistencies, arithmetic mistakes, or answers that are correct but poorly justified. Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for mathematics AI training projects.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Build Your Future with Johnson Controls</b>.<br><br><p>Are you ready to take your first step towards a rewarding career? Join us at Johnson Controls, a global leader in smart and sustainable buildings, where our mission is to reshape the future of buildings for people, places, and the planet.</p><br><p><b>Introducing Our Emirati Engineering Program</b></p><br><p>This unique initiative is designed to fast-track your skills, knowledge, and experience, preparing you to become a future leader at Johnson Controls in the United Arab Emirates and across the Middle East and Africa.</p><br><p><b>What We Offer </b></p><br><ul><li><p>Best-in-class coaching and mentorship to expand your knowledge in engineering and technical sales, opening up a wide range of future opportunities.</p><br></li><li><p>Hands-on project contributions that make a real impact on our business.</p><br></li><li><p>Customer-facing experiences with opportunities to meet clients across the region.</p><br></li><li><p>Access to a diverse network of talented professionals and business leaders. • A clear career path towards leadership roles.</p><br></li><li><p>A chance to positively influence the environment and contribute to sustainability, society and future generations.</p><br></li></ul><p><b>What You Will Do</b></p><br><ul><li><p>The Engineering Program comprises six assignments over two years, focusing on key technical areas such as Installation and Service Operations and Technical Sales (Pre-Sales, Inside Sales, and Front Line Sales).</p><br></li></ul><p><b>Skills You Will Develop </b></p><br><p><b>Installation and Service Operations:</b></p><br><ul><li><p>Technical Skills: Grasping engineering drawings, schematics, and specifications.</p><br></li><li><p>Problem-Solving: Diagnosing and troubleshooting technical issues.</p><br></li><li><p>Equipment Installation: Setting up and calibrating systems.</p><br></li><li><p>Maintenance &amp; Repair: Conducting routine checks and repairs.</p><br></li><li><p>Customer Support: Communicating technical solutions clearly.</p><br></li><li><p>Collaboration: Engaging with engineers, technicians, and cross-functional teams.</p><br></li></ul><p><b>Technical Sales (Pre-Sales, Inside Sales, and Front Line Sales):</b></p><br><ul><li><p>Product Knowledge: Understanding the specifications and benefits of our offerings.</p><br></li><li><p>Customer Relationship Management: Building and nurturing client relationships. Communication &amp; Presentation: Simplifying complex concepts for non-technical customers.</p><br></li><li><p>Negotiation Skills: Closing sales deals with confidence.</p><br></li><li><p>Market Analysis: Identifying client needs and industry trends.</p><br></li><li><p>Problem-Solving: Crafting tailored solutions for our clients.</p><br></li><li><p>Sales Strategy: Understanding pricing models and competitor analysis.</p><br></li><li><p>Collaboration: Working seamlessly with marketing, engineering, and customer support teams.</p><br></li></ul><p><b>What We Look For </b></p><br><ul><li><p>Bachelor’s Degree in Electrical, Mechanical Engineering, Industrial Engineering, Aerospace Engineering, Mechatronics Engineering, Sustainability Engineering, or related fields.</p><br></li><li><p>Must be a UAE national with a family book.</p><br></li><li><p>Passion for pursuing an engineering-based career.</p><br></li><li><p>Adaptability to work with a diverse team.</p><br></li><li><p>Ability to multi-task and meet deadlines.</p><br></li><li><p>Effective communication and organizational skills.</p><br></li><li><p>Previous internship experience in related fields would be a plus. Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint.</p><br></li></ul><p><b>Our Employee Benefits</b></p><br><ul><li><p>25 working days annual leave</p><br></li><li><p>Medical insurance coverage for self and family</p><br></li><li><p>Annual air ticket allowance for self only (one month basic salary)</p><br></li></ul><br><br><br><br><br><br><br><br><br> </div>

Senior Relationship Banking Officer<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the business area<br>GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.<br>In this role, your key responsibilities include: Relationship Management and Customer Advisory- Provide advanced servicing and advisory support to high‑value, priority, or complex customers by assessing financial needs and fulfilling customer requests across financial and non‑financial transactions in order to deliver effective, needs‑based banking solutions. Take ownership of escalated customer cases by coordinating resolution with relevant stakeholders and exercising sound judgement to balance customer expectations, risk requirements, and service standards, ensuring continuity of customer relationships, enhanced satisfaction and retention, and alignment with branch and bank objectives Complex Transactions and Counter Services- Perform and support complex or high‑value cash and non‑cash transactions within delegated authority by applying approved procedures, operational controls, and regulatory requirements in order to ensure accuracy, integrity, and customer confidence. Act as a checking and escalation point for sensitive transactions, overrides, and exception handling by exercising sound judgement and applying dual‑control requirements, while supporting back‑office processing activities and proactively identifying potential operational risks or control gaps to maintain resilient, compliant, and efficient branch operations Audit, Compliance and Risk Awareness- Exercise senior accountability for compliance and risk outcomes by applying Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements across complex, high‑value, or sensitive activities in order to safeguard the bank from financial and non‑financial loss. Act as a reference point for interpreting controls, applying dual‑control requirements, and determining appropriate escalation actions for exceptions or elevated‑risk cases. Proactively review records, identify emerging risk trends or control weaknesses, and ensure timely reporting, follow‑up, and resolution of suspicious activities, incidents, or breaches in line with ADCB policies, procedures, and standard operating procedures Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions<br>The ideal candidate should have the following experience <br>At least 4 years of experience in Branch Banking, Retail Banking Operations, or Customer Servicing roles within a Banking or Financial Services environment, with exposure to Complex or High‑Value Transactions, Priority Customer Handling, Escalations, and Regulatory and Compliance Requirements Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline Branch Banking Operations Complex Cash and Non‑Cash Transaction Processing Customer Relationship Management Retail Banking Products and Services Operational Risk Awareness and Control including KYC and AMLBanking Systems and Digital Channels Basic Knowledge of Microsoft Word and Excel Interpersonal, Multitasking and Time Management Skills<br>What we offer:<br>Competitive Salary: The indicative pay range for this role is AED 20600– AED 26000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Senior Relationship Banking Officer<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the business area<br>GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.<br>In this role, your key responsibilities include: Relationship Management and Customer Advisory- Provide advanced servicing and advisory support to high‑value, priority, or complex customers by assessing financial needs and fulfilling customer requests across financial and non‑financial transactions in order to deliver effective, needs‑based banking solutions. Take ownership of escalated customer cases by coordinating resolution with relevant stakeholders and exercising sound judgement to balance customer expectations, risk requirements, and service standards, ensuring continuity of customer relationships, enhanced satisfaction and retention, and alignment with branch and bank objectives Complex Transactions and Counter Services- Perform and support complex or high‑value cash and non‑cash transactions within delegated authority by applying approved procedures, operational controls, and regulatory requirements in order to ensure accuracy, integrity, and customer confidence. Act as a checking and escalation point for sensitive transactions, overrides, and exception handling by exercising sound judgement and applying dual‑control requirements, while supporting back‑office processing activities and proactively identifying potential operational risks or control gaps to maintain resilient, compliant, and efficient branch operations Audit, Compliance and Risk Awareness- Exercise senior accountability for compliance and risk outcomes by applying Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements across complex, high‑value, or sensitive activities in order to safeguard the bank from financial and non‑financial loss. Act as a reference point for interpreting controls, applying dual‑control requirements, and determining appropriate escalation actions for exceptions or elevated‑risk cases. Proactively review records, identify emerging risk trends or control weaknesses, and ensure timely reporting, follow‑up, and resolution of suspicious activities, incidents, or breaches in line with ADCB policies, procedures, and standard operating procedures Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions<br>The ideal candidate should have the following experience <br>At least 4 years of experience in Branch Banking, Retail Banking Operations, or Customer Servicing roles within a Banking or Financial Services environment, with exposure to Complex or High‑Value Transactions, Priority Customer Handling, Escalations, and Regulatory and Compliance Requirements Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline Branch Banking Operations Complex Cash and Non‑Cash Transaction Processing Customer Relationship Management Retail Banking Products and Services Operational Risk Awareness and Control including KYC and AMLBanking Systems and Digital Channels Basic Knowledge of Microsoft Word and Excel Interpersonal, Multitasking and Time Management Skills<br>What we offer:<br>Competitive Salary: The indicative pay range for this role is AED 20600– AED 26000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Senior Relationship Banking Officer<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the business area<br>GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.<br>In this role, your key responsibilities include: Relationship Management and Customer Advisory- Provide advanced servicing and advisory support to high‑value, priority, or complex customers by assessing financial needs and fulfilling customer requests across financial and non‑financial transactions in order to deliver effective, needs‑based banking solutions. Take ownership of escalated customer cases by coordinating resolution with relevant stakeholders and exercising sound judgement to balance customer expectations, risk requirements, and service standards, ensuring continuity of customer relationships, enhanced satisfaction and retention, and alignment with branch and bank objectives Complex Transactions and Counter Services- Perform and support complex or high‑value cash and non‑cash transactions within delegated authority by applying approved procedures, operational controls, and regulatory requirements in order to ensure accuracy, integrity, and customer confidence. Act as a checking and escalation point for sensitive transactions, overrides, and exception handling by exercising sound judgement and applying dual‑control requirements, while supporting back‑office processing activities and proactively identifying potential operational risks or control gaps to maintain resilient, compliant, and efficient branch operations Audit, Compliance and Risk Awareness- Exercise senior accountability for compliance and risk outcomes by applying Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements across complex, high‑value, or sensitive activities in order to safeguard the bank from financial and non‑financial loss. Act as a reference point for interpreting controls, applying dual‑control requirements, and determining appropriate escalation actions for exceptions or elevated‑risk cases. Proactively review records, identify emerging risk trends or control weaknesses, and ensure timely reporting, follow‑up, and resolution of suspicious activities, incidents, or breaches in line with ADCB policies, procedures, and standard operating procedures Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions<br>The ideal candidate should have the following experience <br>At least 4 years of experience in Branch Banking, Retail Banking Operations, or Customer Servicing roles within a Banking or Financial Services environment, with exposure to Complex or High‑Value Transactions, Priority Customer Handling, Escalations, and Regulatory and Compliance Requirements Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics or a related discipline Branch Banking Operations Complex Cash and Non‑Cash Transaction Processing Customer Relationship Management Retail Banking Products and Services Operational Risk Awareness and Control including KYC and AMLBanking Systems and Digital Channels Basic Knowledge of Microsoft Word and Excel Interpersonal, Multitasking and Time Management Skills<br>What we offer:<br>Competitive Salary: The indicative pay range for this role is AED 20600– AED 26000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.