CS Cart Jobs in UAE

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

<p>Position Title: IT Director Employment Type: Full Time Salary: depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: - Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems - Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue - Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling - Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments - Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications: - Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. - Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred - Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred - Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage - Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®&nbsp;and&nbsp;Thermo King, &nbsp;sustainability is not just how we do business—it is our business. &nbsp;Do you dare to look at the world's challenges and see impactful possibilities? &nbsp;Do you want to contribute to making a better future? &nbsp;If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><br><p>Learn about our benefits designed for you to Thrive at work and at home.&nbsp;</p><br><p>We boldly go.</p><br><p><b>Where is the work:</b></p><br>Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.<p><b>What's in it for you:</b><br>The IT Infrastructure Project Manager will be responsible for overseeing and managing IT projects from inception to completion. This role requires a strategic thinker with excellent leadership skills, a strong understanding of IT project management methodologies, and the ability to work effectively with cross-functional teams. The ideal candidate will have a proven track record of successfully delivering IT projects on time and within budget.</p><br><p><b>What you will do:</b></p><br><p>Lead the planning, execution, and delivery of complex IT Infrastructure projects, ensuring alignment with business objectives and stakeholder expectations.</p><br><ul><li>Develop detailed project plans, including scope, objectives, timelines, resource allocation, and risk management strategies.</li><li>Coordinate and collaborate with cross-functional teams, including IT, business units, vendors, and external partners, to ensure seamless project execution.</li><li>Monitor project progress, identify potential risks and issues, and implement effective mitigation strategies.</li><li>Communicate project status, updates, and key milestones to stakeholders, including senior management, through regular reports and presentations.</li><li>Manage project budgets, track expenditures, and ensure financial accountability.</li><li>Foster a culture of continuous improvement by implementing best practices, lessons learned, and process enhancements.</li></ul><p><b>What you will bring:</b></p><br><ul><li>Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. PMP certification is a plus.</li><li>Experience in IT project management on large enterprise platforms or programs.</li><li>Strong understanding of project management methodologies.</li><li>Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate teams.</li><li>Strong analytical and problem-solving skills, with a keen attention to detail.</li><li>Experience with budget management and financial tracking preferred.</li><li>Ability to work effectively with diverse teams and stakeholders at all levels of the organization.</li></ul><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide Level 1 and Level 2 production support for the Calypso application, ensuring high availability and adherence to SLA commitments.</p></li><li><p>Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.</p></li><li><p>Manage regular support incidents, service requests, problem tickets, and user queries.</p></li><li><p>Analyze business requirements and implement application change requests in coordination with business and technology teams.</p></li><li><p>Participate in application enhancement projects, upgrades, releases, and production deployments.</p></li><li><p>Support end-to-end trade lifecycle processes within the Calypso platform.</p></li><li><p>Work closely with Treasury Operations, Front Office, Middle Office, Back Office, Risk, Finance, Infrastructure, and vendor teams.</p></li><li><p>Monitor application health, batch jobs, interfaces, and system performance, ensuring smooth daily operations.</p></li><li><p>Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.</p></li><li><p>Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.</p></li><li><p>Ensure compliance with IT governance, security standards, audit requirements, and change management processes.</p></li><li><p>Participate in on-call support and production maintenance activities when required.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.</p></li><li><p>8–10 years of experience in Banking IT, with significant hands-on experience supporting the Calypso platform.</p></li><li><p>Strong experience in production support, incident management, change management, and project implementation.</p></li><li><p>Experience supporting mission-critical banking applications in production environments.</p></li><li><p>Excellent analytical, troubleshooting, communication, and stakeholder management skills.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Functional Knowledge</strong></p><p>The ideal candidate should possess strong functional knowledge of Treasury and Capital Markets, including:</p><ul><li><p>Treasury Front, Middle, and Back Office operations.</p></li><li><p>Trade lifecycle management from trade capture through settlement.</p></li><li><p>Foreign Exchange (FX).</p></li><li><p>Money Market instruments.</p></li><li><p>Fixed Income products.</p></li><li><p>Bonds and Securities.</p></li><li><p>Interest Rate and Cross Currency Derivatives.</p></li><li><p>Repo and Securities Financing.</p></li><li><p>Cash Management and Liquidity Management.</p></li><li><p>Risk Management concepts.</p></li><li><p>Market data and static data management.</p></li><li><p>Trade confirmations, settlements, accounting, and reconciliations.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Technical Skills</strong></p><ul><li><p>Strong expertise in the Calypso product architecture and technical components.</p></li><li><p>In-depth knowledge of Calypso modules, including trade processing, workflows, scheduled tasks, static data, market data, and reporting.</p></li><li><p>Good understanding of Calypso customization, interfaces, and integration architecture.</p></li><li><p>Strong SQL skills with Oracle and/or Microsoft SQL Server.</p></li><li><p>Experience working in Unix/Linux environments with shell scripting.</p></li><li><p>Working knowledge of Java for troubleshooting and support activities.</p></li><li><p>Experience supporting APIs, middleware, messaging systems, and file-based integrations.</p></li><li><p>Familiarity with application monitoring, scheduling, and performance tuning.</p></li><li><p>Experience using ITSM tools such as ServiceNow, Jira, or similar.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Experience</strong></p><ul><li><p>Experience working with banks or financial institutions in the GCC region.</p></li><li><p>Hands-on experience with Calypso implementation, migration, upgrade, or transformation projects.</p></li><li><p>Good understanding of banking regulations and operational practices within the GCC.</p></li><li><p>Exposure to DevOps, CI/CD, and cloud technologies is an added advantage.</p></li><li><p>Calypso certification or relevant banking technology certifications are desirable.</p></li></ul><p><strong>&nbsp;</strong></p><p></p></section>

We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.

We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.<br>This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.<br>Key Responsibilities<br>User Support<br>Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding<br>Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)<br>Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support<br>Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support<br>Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support<br>Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System<br>Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support<br>Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation<br>Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills<br>Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications<br>Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills<br>Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience<br>1–3 years of IT Support experience preferred.

Job Summary The IT Executive will be responsible for supporting, maintaining, and troubleshooting the company’s IT infrastructure, including network systems, servers, cloud platforms, and end-user support. The role requires hands-on technical expertise in network configuration, security, system maintenance, and providing timely IT assistance to ensure smooth business operations.<br>Key Responsibilities• Hands-on experience in Mac Book configurations.• Assist in the installation, configuration, and maintenance of networking hardware such as routers, switches, firewalls, and wireless access points.• Troubleshoot network issues (e.g., connectivity, performance, security) and provide timely resolutions.• Perform routine network monitoring and ensure network performance and availability meet company requirements.• Help configure and maintain network devices such as VLANs, subnets, IP routing, and VPNs.• Assist in the setup and maintenance of internal and external network systems, includinglocal area networks (LANs), wide area networks (WANs), and cloud-based networks.• Configuration, troubleshooting, and management of database storage servers and cloud servers.• Support network security efforts by assisting with firewall management, intrusion detection/prevention systems, and VPN configurations.• Document network configurations, procedures, and troubleshooting steps.• Participate in network performance optimization and capacity planning activities.• Assist in the management of network access control and network traffic analysis.• Provide support for end-users regardingnetwork-related issues, both in person and remotely.• Collaborate with other IT teams to ensure seamless integration and operation of network-related systems.<br>Required Skills & Qualifications• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.• Proven experience in IT support, networking, and system administration.• Hands-on experience with Mac Book configuration and troubleshooting.• Strong knowledge of networking concepts, including LAN, WAN, VLANs, IP routing, VPNs, and firewalls.• Experience with server management, database storage systems, and cloud environments.• Knowledge of network security practices and troubleshooting methodologies.• Ability to diagnose and resolve hardware, software, and network-related issues.• Strong documentation, communication, and problem-solving skills.• Ability to work independently and collaborate effectively with IT teams.

Job Summary The IT Executive will be responsible for supporting, maintaining, and troubleshooting the company’s IT infrastructure, including network systems, servers, cloud platforms, and end-user support. The role requires hands-on technical expertise in network configuration, security, system maintenance, and providing timely IT assistance to ensure smooth business operations.<br>Key Responsibilities• Hands-on experience in Mac Book configurations.• Assist in the installation, configuration, and maintenance of networking hardware such as routers, switches, firewalls, and wireless access points.• Troubleshoot network issues (e.g., connectivity, performance, security) and provide timely resolutions.• Perform routine network monitoring and ensure network performance and availability meet company requirements.• Help configure and maintain network devices such as VLANs, subnets, IP routing, and VPNs.• Assist in the setup and maintenance of internal and external network systems, includinglocal area networks (LANs), wide area networks (WANs), and cloud-based networks.• Configuration, troubleshooting, and management of database storage servers and cloud servers.• Support network security efforts by assisting with firewall management, intrusion detection/prevention systems, and VPN configurations.• Document network configurations, procedures, and troubleshooting steps.• Participate in network performance optimization and capacity planning activities.• Assist in the management of network access control and network traffic analysis.• Provide support for end-users regardingnetwork-related issues, both in person and remotely.• Collaborate with other IT teams to ensure seamless integration and operation of network-related systems.<br>Required Skills & Qualifications• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.• Proven experience in IT support, networking, and system administration.• Hands-on experience with Mac Book configuration and troubleshooting.• Strong knowledge of networking concepts, including LAN, WAN, VLANs, IP routing, VPNs, and firewalls.• Experience with server management, database storage systems, and cloud environments.• Knowledge of network security practices and troubleshooting methodologies.• Ability to diagnose and resolve hardware, software, and network-related issues.• Strong documentation, communication, and problem-solving skills.• Ability to work independently and collaborate effectively with IT teams.

IT<br><br> Emirates Hills<br><br>IT Specialist<br><br>Our IT Team is growing!<br><br>Role Purpose<br><br>We are seeking an IT Specialist to support the day-to-day technology needs of the business across office, operational, and site environments. The IT Specialist is responsible for maintaining IT infrastructure, supporting users, resolving technical issues, coordinating system access, and ensuring that hardware, software, networks, and business systems remain secure, available, and fit for operational use.<br><br>This is a hands-on operational role suited to an IT professional who can balance user support with technical discipline, system administration, troubleshooting, vendor coordination, and IT governance. The role is particularly important in a multi-site environment where business continuity, speed of issue resolution, and standardisation across locations are critical.<br><br>Responsibilities<br><br>Day-to-Day IT Support<br><br>Serve as the first point of contact for all internal IT support requests (helpdesk, troubleshooting, escalation). Set up, configure, and maintain employee laptops, desktops, mobile devices, and peripherals. Manage user accounts, permissions, and access controls across all platforms (Microsoft 365, Google Workspace, etc.). Troubleshoot hardware, software, and connectivity issues promptly to minimise downtime.<br><br>Infrastructure & Network<br><br>Monitor and maintain the company's network infrastructure including routers, switches, firewalls, and Wi-Fi access points. Ensure reliable internet connectivity and VPN access for all staff. Maintain server environments (physical or cloud-based) and ensure regular backups are in place and tested.<br><br>Security & Compliance<br><br>Implement and enforce IT security policies including antivirus, patch management, and data protection. Monitor for security threats and respond to incidents in a timely manner. Ensure all software licenses are current and compliant. Systems & Software Management Manage and update software deployments and internal tools. Document IT processes, asset inventory, and system configurations. Projects & Improvements Identify opportunities to improve IT efficiency and reduce friction for the team. Support the rollout of new tools, systems, or infrastructure upgrades.<br><br>Required Experience & Profile<br><br>Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field preferred. Basic knowledge of hardware, software, printers, networking, Microsoft 365, and user support processes. Strong problem-solving ability, willingness to learn, and a service-oriented attitude. Good communication and organisational skills. Prior internship, academic project, or entry-level IT support exposure is an advantage, but not essential.<br><br>Entry-Level Consideration<br><br>This role is also open to fresh graduates and early-career IT professionals who meet the basic technical requirements and are eager to learn. The successful candidate will receive on-the-job training, work closely with more experienced team members, and gradually take on more responsibility across user support, device setup, and systems administration.<br><br>Department IT Locations Emirates Hills Employment type Full-time<br><br>Contact Anjana Kumar HR Manager<br><br>jobs--overlay#unobserve Click Outside common--modal:closed->jobs--overlay#observe Click Outside " data-jobs--overlay-overlay-value="false" data-jobs--overlay-overlay-class="!fixed flex flex-col inset-0 rounded-t-6 shadow-job-form-overlay z-career-job-application-form-overlay" data-jobs--overlay-minimize-button-hidden-class="hidden" data-careersite--jobs--form-overlay-target="form" ><br><br>IT<br><br> Emirates Hills<br><br>IT Specialist<br><br>Our IT Team is growing!<br><br>Loading application form

<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites. The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation. Key Responsibilities: Technology Strategy & Digital Transformation - Develop and implement the company's IT strategy aligned with business objectives. - Lead digital transformation initiatives across corporate departments and construction projects. - Establish technology roadmaps that support operational excellence and business growth. - Manage annual IT budgets, technology investments, and strategic planning. IT Infrastructure & Operations - Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing. - Standardise IT infrastructure across offices, project sites, and regional operations. - Ensure high availability, performance, and reliability of all critical business systems. - Manage disaster recovery, backup strategies, and business continuity planning. Cybersecurity - Develop and implement enterprise-wide cybersecurity policies and best practices. - Oversee endpoint protection, firewalls, identity and access management, and network security. - Lead vulnerability management, penetration testing, and cyber incident response. - Promote cybersecurity awareness and compliance throughout the organisation. Enterprise Applications - Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions. - Ensure seamless integration and performance of enterprise applications that support business and project operations. - Drive continuous improvement of digital workflows and system capabilities. Construction Technology - Lead the implementation and optimisation of construction technology platforms. - Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives. - Collaborate with project teams to improve project delivery through technology innovation. Artificial Intelligence & Automation - Identify and implement AI-driven solutions to improve operational efficiency. - Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation. - Evaluate emerging technologies that enhance productivity and business intelligence. Vendor & Technology Management - Manage relationships with IT vendors, software providers, and managed service partners. - Negotiate technology contracts, software licensing, and hardware procurement. - Monitor vendor performance and ensure compliance with service level agreements. Governance & Compliance - Develop and maintain IT governance frameworks, policies, and technology standards. - Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations. - Support internal and external audits while maintaining best-practice IT governance. Leadership & Team Development - Lead and develop the internal IT function. - Manage external consultants and specialist technology providers. - Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline. - Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable. - 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role. - Proven experience within the construction or contracting industry. - Demonstrated success leading enterprise-wide digital transformation initiatives. - Strong knowledge of Microsoft Azure cloud technologies. - Extensive Microsoft 365 administration experience. - Advanced networking, infrastructure, cloud, and virtualisation expertise. - Strong understanding of cybersecurity frameworks and enterprise security. - Experience implementing and managing ERP systems. - Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms. Preferred Experience - Building Information Modelling (BIM) technologies. - Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar. - Artificial Intelligence implementation within enterprise environments - ISO 27001 standards and information security governance. - VMware or Hyper-V virtualisation platforms.</p>

Role Description The IT Support Officer is a part-time, hybrid role based in Dubai, with a mix of on-site and work-from-home responsibilities. This role provides first-line technical support to internal users, including diagnosing and resolving issues related to desktops, laptops, printers, and basic network connectivity. Day-to-day tasks include responding to support tickets, troubleshooting hardware and software problems, installing and configuring systems, and maintaining an accurate record of incidents and resolutions. The IT Support Officer will also assist with routine maintenance, updates, and user training to ensure stable and secure IT operations. Collaboration with other team members and clear communication with non-technical users are key aspects of the role. Qualifications Strong technical support and troubleshooting skills, with the ability to diagnose and resolve common IT issues efficiently. Solid knowledge of information technology fundamentals, including operating systems, basic networking, and standard office applications. Hands-on experience supporting desktop computers, laptops, and related hardware in an office environment. Practical experience with printer support, including setup, configuration, and resolving printing errors. Good communication skills, with the ability to explain technical concepts in clear, simple language. Organized work style, attention to detail, and ability to manage multiple support requests in a part-time schedule. Ability to work independently in a hybrid setting and collaborate effectively with colleagues based in Dubai. Relevant technical certification or coursework in IT support or a related field is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About ERADA Center for Treatment &amp; Rehab:</strong></span></p><br><p><span>Our objectives is to ease the suffering of addicts’ patients and their families by restoring health, hope and determination”</span></p><br><p><span>Erada Center for Treatment and Rehab in Dubai was established based on the vision of H.H Sheikh Mohammed Bin Rashid Al Maktoum and by the initiative of H.H Sheikh Hamdan Bin Mohammed Al Maktoum. It aims to treat the disease of substance use disorders and alcohol addiction which negatively impact the wellbeing of individuals, families and society. Erada Center is a governmental entity committed to offer treatment and rehab services; promote awareness about addiction and to contribute in the scientific research in the field of addiction.</span></p><br><br> <p><span><span><strong>Job title: </strong>Information Technology Specialist</span></span></p><br><p><span><span><strong>General Job Description:</strong></span></span></p><br><p><span><span>Ensure the availability and quality of the services provided by the Information Technology Department related to software, hardware, databases, networks, systems, IT infrastructure support, and communication services for the center's departments and divisions.</span></span></p><br><p><span><span><strong>Tasks:</strong></span></span></p><br><p><span><span>·</span></span><span><span>Assist the Head of the IT section in identifying the center’s IT needs and providing the necessary support, such as report design and data compatibility, to ensure effective performance.</span></span></p><br><p><span><span>·</span></span><span><span>Contribute to the development of Information Technology policies and procedures related to security, Internet usage, email usage, backup systems, and technical support.</span></span></p><br><p><span><span>·</span></span><span><span>Raise employees’ awareness of Information Technology policies and procedures and monitor employee compliance to avoid potential risks.</span></span></p><br><p><span><span>·</span></span><span><span>Prepare the Information Technology development projects plan and supervise its implementation.</span></span></p><br><p><span><span>·</span></span><span><span>Manage the center’s networks, servers, and computers, including maintenance, upgrades, and antivirus software.</span></span></p><br><p><span><span>·</span></span><span><span>Configure printers and user accounts and assign access permissions in accordance with the established policies.</span></span></p><br><p><span><span>·</span></span><span><span>Provide the necessary training on the use of the Information Technology systems utilized by the center.</span></span></p><br><p><span><span>·</span></span><span><span>Assist in designing and implementing existing software to meet the center’s various operational requirements.</span></span></p><br><p><span><span>·</span></span><span><span>Support the Head of the Information Technology Department in implementing information security requirements related to systems, networks, data protection, and access control measures, ensuring the confidentiality, integrity, and availability of information.</span></span></p><br><p><span><span>·</span></span><span><span>Promote awareness of secure Information Technology practices among employees, including the proper use of email and the Internet, backup procedures, antivirus protection, and the secure handling of digital information.</span></span></p><br> <p><span><span><strong>Educational Qualifications:</strong></span></span></p><br><p><span><span>Bachelor’s degree in information technology, Networking, or a related field from an accredited university. A master’s degree is preferred.</span></span></p><br><p><span><span><strong>Experience:</strong></span></span></p><br><p><span><span>At least 4 years of experience in the same field.</span></span></p><br> </div>

IT Principal - Workspace Security and Compliance Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Principal - Workspace Security and Compliance leads the team securing the digital workplace. The role owns Microsoft Intune, Microsoft Defender, Zscaler, Microsoft Purview, endpoint patching, security posture, compliance reporting, incident escalation, and vendor management, ensuring endpoints and Microsoft 365 services remain secure and auditable.<br>Key Responsibilities Workspace Security Leadership & Governance Lead the team, defining its operating model, roadmap, standards, priorities, performance objectives, and professional development. Translate business, cybersecurity, privacy, audit, and regulatory requirements into controls, baselines, policies, exceptions, and improvement plans. Endpoint Security, Intune & Microsoft Defender for Endpoint Govern Intune enrollment, compliance, configuration, application protection, encryption, device control, local administrator, and Microsoft Defender Firewall policies across supported endpoint platforms. Own Defender for Endpoint onboarding, EDR, antivirus, attack surface reduction, web protection, vulnerability management, automated remediation, patch posture, threat intelligence, exceptions, and response. Microsoft Defender XDR & Microsoft 365 Protection Govern Defender XDR, Defender for Office 365, and Defender for Cloud Apps across Exchange Online, Share Point, One Drive, Teams, and sanctioned Saa S services, including phishing, malware, Safe Links, Safe Attachments, impersonation, quarantine, app governance, and investigation. Partner with Net Sec Ops, Cybersecurity and the SOC on signal correlation, containment, recovery, root-cause analysis, and permanent remediation for major workspace incidents. Zscaler Secure Access & Workspace Protection Lead implementation and administration of Zscaler ZIA, ZPA, Client Connector, device posture, secure web access, threat protection, cloud application controls, SSL inspection, and exceptions. Own Client Connector deployment through Intune, monitoring, troubleshooting, and vendor escalation; coordinate traffic steering, PAC files, private application connectivity, and resilience with the Network and Security Architect. Microsoft Purview Information Protection & DLPGovern Purview Information Protection, including classification, sensitivity labels, encryption, label publishing, automatic labeling, and secure information handling. Implement and tune DLP across endpoints, Exchange, Share Point, One Drive, and Teams; manage alerts, incidents, overrides, exceptions, evidence, and false positives. Security Posture, Patching & Reporting Govern operating-system, Microsoft application, and approved third-party patching; track Secure Score, Defender exposure, compliance, drift, vulnerabilities, audit findings, and remediation SLAs. Build automated dashboards for compliance, patching, vulnerabilities, incidents, email security, Zscaler, Purview DLP, exceptions, and service levels using Power BI, KQL, Microsoft Graph, Power Shell, APIs, or equivalent tools. Security Operations, Service Management & Vendors Establish monitoring, runbooks, change controls, incident and problem management, documentation, escalation paths, knowledge transfer, and service improvement. Serve as senior escalation point and manage Microsoft, Zscaler, partners, and managed services, covering support cases, licensing, SLAs, renewals, reviews, and corrective plans.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related field.10+ years of experience in endpoint management, Microsoft 365 security, information protection, security operations, or technology compliance, including leadership responsibility. Deep hands-on expertise with Intune, Defender for Endpoint, Defender XDR, Defender for Office 365, security baselines, and enterprise device compliance. Strong experience administering Zscaler ZIA/ZPA and Client Connector, including device posture, user policies, secure access, threat protection, and troubleshooting. Strong experience with Purview Information Protection and DLP across endpoints and Microsoft 365, including policy design, tuning, incidents, exceptions, and audit evidence. Experience governing endpoint hardening, EDR, host firewall, encryption, vulnerability remediation, patching, monitoring, incident response, and compliance testing. Experience with Power BI, KQL, Microsoft Graph, Power Shell, Log Analytics, SIEM, APIs, ITIL operations, vendors, licensing, contracts, and SLA escalation.<br>Professional Certifications Preferred certifications include:Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Security Administrator Associate Microsoft Certified: Cybersecurity Architect Expert; Microsoft 365 Certified: Administrator Expert Zscaler Digital Transformation Administrator (ZDTA) or Zscaler Digital Transformation Engineer (ZDTE) CISSP, CISM, CCSP, ISO/IEC 27001 Lead Implementer or Lead Auditor, ITIL 4, or equivalent<br>Skills & Competencies Strategic leadership, team development, accountability, and balance across security, compliance, operations, and user experience. Strong architecture judgement and technical depth across endpoint security, Microsoft 365 protection, secure access, data protection, monitoring, and compliance. Ability to convert risk, audit, privacy, regulatory, and business requirements into pragmatic policies, measurable controls, and sustainable processes. Calm incident leadership, structured problem solving, root-cause analysis, prioritization, and risk-based judgement. Executive communication and data-storytelling skills, clearly presenting posture, control gaps, incidents, options, and investment priorities. Strong stakeholder influence, collaboration, vendor negotiation, commercial awareness, documentation discipline, attention to detail, and continuous improvement.<br>Key Performance Indicators (KPIs) Endpoint enrollment, Defender onboarding, encryption, firewall, security-baseline, and device-compliance coverage. Patch compliance, critical-vulnerability remediation within SLAs, zero-day response, and reduction of repeatedly non-compliant endpoints. Improvement in Secure Score and Defender exposure posture, including closure of control gaps, drift, audit findings, and exceptions. Defender incident containment and recovery, root-cause closure, recurrence reduction, and protection effectiveness across endpoint and Microsoft 365 services. Zscaler availability, Client Connector health, policy compliance, incident resolution, vendor SLAs, Purview label and DLP coverage, false-positive reduction, dashboard accuracy, and audit evidence quality.

IT Principal - Workspace Security and Compliance Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Principal - Workspace Security and Compliance leads the team securing the digital workplace. The role owns Microsoft Intune, Microsoft Defender, Zscaler, Microsoft Purview, endpoint patching, security posture, compliance reporting, incident escalation, and vendor management, ensuring endpoints and Microsoft 365 services remain secure and auditable.<br>Key Responsibilities Workspace Security Leadership & Governance Lead the team, defining its operating model, roadmap, standards, priorities, performance objectives, and professional development. Translate business, cybersecurity, privacy, audit, and regulatory requirements into controls, baselines, policies, exceptions, and improvement plans. Endpoint Security, Intune & Microsoft Defender for Endpoint Govern Intune enrollment, compliance, configuration, application protection, encryption, device control, local administrator, and Microsoft Defender Firewall policies across supported endpoint platforms. Own Defender for Endpoint onboarding, EDR, antivirus, attack surface reduction, web protection, vulnerability management, automated remediation, patch posture, threat intelligence, exceptions, and response. Microsoft Defender XDR & Microsoft 365 Protection Govern Defender XDR, Defender for Office 365, and Defender for Cloud Apps across Exchange Online, Share Point, One Drive, Teams, and sanctioned Saa S services, including phishing, malware, Safe Links, Safe Attachments, impersonation, quarantine, app governance, and investigation. Partner with Net Sec Ops, Cybersecurity and the SOC on signal correlation, containment, recovery, root-cause analysis, and permanent remediation for major workspace incidents. Zscaler Secure Access & Workspace Protection Lead implementation and administration of Zscaler ZIA, ZPA, Client Connector, device posture, secure web access, threat protection, cloud application controls, SSL inspection, and exceptions. Own Client Connector deployment through Intune, monitoring, troubleshooting, and vendor escalation; coordinate traffic steering, PAC files, private application connectivity, and resilience with the Network and Security Architect. Microsoft Purview Information Protection & DLPGovern Purview Information Protection, including classification, sensitivity labels, encryption, label publishing, automatic labeling, and secure information handling. Implement and tune DLP across endpoints, Exchange, Share Point, One Drive, and Teams; manage alerts, incidents, overrides, exceptions, evidence, and false positives. Security Posture, Patching & Reporting Govern operating-system, Microsoft application, and approved third-party patching; track Secure Score, Defender exposure, compliance, drift, vulnerabilities, audit findings, and remediation SLAs. Build automated dashboards for compliance, patching, vulnerabilities, incidents, email security, Zscaler, Purview DLP, exceptions, and service levels using Power BI, KQL, Microsoft Graph, Power Shell, APIs, or equivalent tools. Security Operations, Service Management & Vendors Establish monitoring, runbooks, change controls, incident and problem management, documentation, escalation paths, knowledge transfer, and service improvement. Serve as senior escalation point and manage Microsoft, Zscaler, partners, and managed services, covering support cases, licensing, SLAs, renewals, reviews, and corrective plans.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related field.10+ years of experience in endpoint management, Microsoft 365 security, information protection, security operations, or technology compliance, including leadership responsibility. Deep hands-on expertise with Intune, Defender for Endpoint, Defender XDR, Defender for Office 365, security baselines, and enterprise device compliance. Strong experience administering Zscaler ZIA/ZPA and Client Connector, including device posture, user policies, secure access, threat protection, and troubleshooting. Strong experience with Purview Information Protection and DLP across endpoints and Microsoft 365, including policy design, tuning, incidents, exceptions, and audit evidence. Experience governing endpoint hardening, EDR, host firewall, encryption, vulnerability remediation, patching, monitoring, incident response, and compliance testing. Experience with Power BI, KQL, Microsoft Graph, Power Shell, Log Analytics, SIEM, APIs, ITIL operations, vendors, licensing, contracts, and SLA escalation.<br>Professional Certifications Preferred certifications include:Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Security Administrator Associate Microsoft Certified: Cybersecurity Architect Expert; Microsoft 365 Certified: Administrator Expert Zscaler Digital Transformation Administrator (ZDTA) or Zscaler Digital Transformation Engineer (ZDTE) CISSP, CISM, CCSP, ISO/IEC 27001 Lead Implementer or Lead Auditor, ITIL 4, or equivalent<br>Skills & Competencies Strategic leadership, team development, accountability, and balance across security, compliance, operations, and user experience. Strong architecture judgement and technical depth across endpoint security, Microsoft 365 protection, secure access, data protection, monitoring, and compliance. Ability to convert risk, audit, privacy, regulatory, and business requirements into pragmatic policies, measurable controls, and sustainable processes. Calm incident leadership, structured problem solving, root-cause analysis, prioritization, and risk-based judgement. Executive communication and data-storytelling skills, clearly presenting posture, control gaps, incidents, options, and investment priorities. Strong stakeholder influence, collaboration, vendor negotiation, commercial awareness, documentation discipline, attention to detail, and continuous improvement.<br>Key Performance Indicators (KPIs) Endpoint enrollment, Defender onboarding, encryption, firewall, security-baseline, and device-compliance coverage. Patch compliance, critical-vulnerability remediation within SLAs, zero-day response, and reduction of repeatedly non-compliant endpoints. Improvement in Secure Score and Defender exposure posture, including closure of control gaps, drift, audit findings, and exceptions. Defender incident containment and recovery, root-cause closure, recurrence reduction, and protection effectiveness across endpoint and Microsoft 365 services. Zscaler availability, Client Connector health, policy compliance, incident resolution, vendor SLAs, Purview label and DLP coverage, false-positive reduction, dashboard accuracy, and audit evidence quality.

<p>Position Title: IT Director Employment Type: Full Time Salary: up to 25,000 AED inclusive depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: - Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems - Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue - Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling - Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments - Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications: - Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. - Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred - Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred - Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage - Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks How to Apply: Send your CV in word format to: FNBOPSJOBS2021 GMAIL DOT COM and use “IT Director ” as email subject Most important screening questions: 1. Do you have experience leading IT operations and digital transformation within a multi-unit Retail, QSR, F&B, or Hospitality business? If yes, please briefly describe the scale of operations and your key responsibilities. 2. Have you managed technologies such as POS systems, self-ordering kiosks, loyalty platforms, drive-thru technology, kitchen automation, or third-party delivery integrations? Which systems have you worked with, and what were your key achievements? 3. Have you held a senior IT leadership role with responsibility for ERP systems (SAP, Oracle, or Microsoft Dynamics), cloud infrastructure, IT budgets (CAPEX/OPEX), and technology project delivery? Please share the size of the team and budget you managed.</p>

IT Manager - Enterprise Business Applications Department: Information Technology Reporting To: IT Senior Manager Location: Abu Dhabi - UAE<br>Job Summary The IT Manager - Enterprise Business Applications is the technical lead and platform authority for enterprise collaboration and Dev Ops platforms. The role leads architecture, administration, governance, integration, security, resilience, and lifecycle management for Jira, Confluence, Atlassian Cloud or Data Center, Azure Dev Ops, Git Lab, Bitbucket, Bamboo, and related applications. It leads the applications team, provides senior escalation across Linux-hosted environments, and owns platform delivery, vendors, licensing, and continuous improvement.<br>Key Responsibilities Enterprise Applications Strategy & Leadership Own target architecture, operating model, roadmap, standards, and lifecycle for Jira, Confluence, and related enterprise applications. Lead the applications team, prioritize demand, develop capability, and translate business, engineering, security, and compliance needs into scalable platform solutions. Atlassian Platform Architecture & Administration Architect, administer, optimize, and lifecycle-manage Atlassian Cloud and/or Data Center, including organizations, sites, projects, spaces, workflows, schemes, fields, permissions, automation, Marketplace apps, and licensing. Govern instance strategy, standards, consolidation, upgrades, migrations, performance, capacity, backup, recovery, retention, and adoption. Dev Ops Platforms, Automation & Integration Lead administration and governance of Azure Dev Ops, Git Lab, Bitbucket, Bamboo, repositories, pipelines, runners or agents, artifacts, access controls, release workflows, and approvals. Own APIs, webhooks, middleware, and integrations across Atlassian, Dev Ops, identity, monitoring, security, CRM/ERP, and other enterprise systems; promote automation and traceability. Linux & Application Platform Engineering Provide senior oversight for Linux-hosted application services, including RHEL/Ubuntu, JVM/Tomcat, Nginx/Apache, databases, certificates, storage, clustering, backups, patching, hardening, monitoring, and tuning. Set standards for Bash/Python automation, deployment, configuration management, log analysis, troubleshooting, disaster recovery, and controlled change. Platform Operations, Security & Compliance Define support models and establish monitoring, dashboards, capacity management, escalation paths, runbooks, and operational handover. Lead critical platform outages through restoration, root-cause analysis, and permanent corrective action. Govern administrative access, SSO/SAML/SCIM, segregation of duties, audit logging, data protection, retention, vulnerability remediation, and third-party application risk. Govern platform releases and modifications through architecture, security, testing, approval, deployment, rollback, and post-implementation review. Maintain architecture, configuration, standards, operational documentation, and executive dashboards for availability, usage, risk, compliance, delivery, and licensing. Vendors, Commercial Management & Delivery Manage application vendors, contracts, subscriptions, licences, renewals, support cases, technical escalations, vendor performance reviews, and cost optimization. Lead platform programmes, migrations, integrations, and improvements from requirements and design through delivery, adoption, and operational readiness.<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.10+ years of experience in enterprise applications, platform engineering, Dev Ops tooling, or solution architecture, including technical leadership and team management. Deep hands-on expertise with Jira, Confluence, workflows, permissions, automation, Marketplace apps, reporting, and enterprise support. Proven experience with Atlassian Cloud and/or Data Center, including multi-instance governance, migrations or consolidations, upgrades, integrations, resilience, security, and licensing. Strong experience with Azure Dev Ops, Git Lab, Bitbucket, Bamboo, Git, CI/CD governance, release governance, APIs, and SSO/SAML/SCIM integration. Strong Linux administration and troubleshooting across RHEL/Ubuntu, web and application services, scripting, databases, backup and recovery, monitoring, patching, hardening, and high availability; sound knowledge of Agile or SAFe, vendors, and contracts.<br>Professional Certifications Preferred certifications include:Atlassian Certified Professional - Jira Administration for Cloud; Atlassian Cloud Organization Admin; or equivalent Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer in Enterprise Linux (RHCE), Linux Foundation Certified System Administrator (LFCS), or equivalent Microsoft Certified: Dev Ops Engineer Expert; relevant Git Lab, SAFe, Scrum, PMP/PRINCE2, or equivalent credentials Skills & Competencies Strategic platform leadership and architecture judgement, balanced with hands-on technical depth and practical platform ownership. Strong business analysis and process design, translating complex requirements into sustainable workflows, integrations, roadmaps, and operating models. Executive communication and stakeholder influence across business, engineering, cybersecurity, infrastructure, data, procurement, finance, audit, and external partners. Team leadership, coaching, mentoring, hiring, workload prioritization, knowledge transfer, and capability development. Strong outage leadership, analytical problem-solving, root-cause analysis, documentation discipline, and decision-making under pressure. Commercial awareness, vendor negotiation, change leadership, user-adoption focus, accountability, and delivery discipline across concurrent priorities. Key Performance Indicators (KPIs) Availability, performance, resilience, user experience, and recovery from critical outages across Jira, Confluence, Dev Ops, and related platforms. Platform governance, security, access, audit, data quality, patching, licensing, and timely closure of root-cause actions. Delivery of roadmaps, migrations, integrations, automation, and improvements; adoption, stakeholder satisfaction, dashboard quality, vendor performance, renewals, utilization, cost optimization, and team capability.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><u><span><span>An Exhilarating Opportunity</span></span></u></b><br></p><br><p><span><span>Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</span></span><br></p><br><p><span><span>Join the FIVE Tribe - and Get Ready to Make Waves.</span></span><br></p><br><p><b><u><span><span><span>The Candidate</span></span></span></u></b><br></p><br><p><span><span>A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</span></span><br></p><br><p><span><span>Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Intern will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</span></span><br></p><br><p><b><u><span><span>Compensation<br></span></span></u></b></p><br><ul><li><span><span><span>A fixed monthly salary of <b>AED 1,200</b>&nbsp;offered as part of this exciting career opportunity.</span></span><br></span></li></ul><span><span><span><span><b><u><span><span>What We’re Looking For</span></span></u></b></span></span></span></span><br><br><ul><li><span><span><span>A minimum of 1-2 years of Experience in a Hospitality Environment.</span></span><br></span></li><li><span><span><span>A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous.</span></span><br></span></li><li><span><span><span>Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.</span></span><br></span></li><li><span><span><span>Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.</span></span><br></span></li><li><span><span><span>Familiarity with Hotel-Specific Applications and Property Management Systems like Opera, Simphony is a plus.</span></span><br></span></li><li><span><span><span>Excellent communication and interpersonal skills, </span></span><span><span>leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.</span></span><br></span></li><li><span><span><span>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.</span></span><br></span></li><li><span><span><span>Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.</span></span><br></span></li><li><span><span><span>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</span></span><br></span></li></ul><p><b><u><span><span>Key Responsibilities</span></span></u></b><br></p><br><ul><li><span><span><span>Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.</span></span><br></span></li><li><span><span><span>Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution.</span></span><br></span></li><li><span><span><span>Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.</span></span><br></span></li><li><span><span><span>Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.</span></span><br></span></li><li><span><span><span>Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.</span></span><br></span></li><li><span><span><span>Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.</span></span><br></span></li><li><span><span><span>Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.</span></span><br></span></li><li><span><span><span>Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.</span></span><br></span></li><li><span><span><span>Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.</span></span><br></span></li><li><span><span><span>Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.</span></span><br></span></li><li><span><span><span>Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.</span></span><br></span></li><li><span><span><span>Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.</span></span><br></span></li><li><span><span><span>Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.</span></span><br></span></li></ul><p><b><u><span><span><span>The Team</span></span></span></u></b><br></p><br><p><span><span>‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</span></span><br></p><br><p><b><u><span><span>Sustainable Indulgence at FIVE</span></span></u></b><br></p><br><p><span><span>FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.</span></span><br></p><br><p><b><u><span><span><span>An Equal Opportunity Employer</span></span></span></u></b><br></p><br><p><span><span><span>The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. </span></span></span><br></p><br><p><b><u><span><span><span>About FIVE Hotels and Resorts</span></span></span></u></b><br></p><br><p><span><span>FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</span></span><br></p><br><span><span>Find out more here: fivehotelsandresorts.com</span></span><br><br><br> </div>

We invite you to explore the opportunity to join our growing team as a Remote Computer User Support Specialist. In this role, you will provide technical assistance to users, resolve hardware and software issues, and ensure a smooth and efficient technology experience for employees and customers alike. Success in this position requires strong problem-solving abilities, excellent communication skills, and the ability to troubleshoot technical challenges in a timely manner. You will work closely with users and cross-functional teams to identify solutions, maintain system functionality, and deliver high-quality support. If you are a proactive professional with a passion for helping others and a knack for technology, we encourage you to contribute to our organization's success from the comfort of your home. What You’ll Be Doing: Respond to user support requests via email, chat, or ticketing systems Troubleshoot basic hardware, software, and system-related issues Guide users through step-by-step solutions in a clear and professional manner Assist with account setup, access issues, and password resets Document support cases, resolutions, and system updates Escalate complex issues to higher-level technical teams when required Maintain and update support documentation or knowledge bases Identify recurring issues and report trends for improvement <br> What We’re Looking For: Basic understanding of computer systems and troubleshooting Strong problem-solving and analytical skills Clear written and verbal communication abilities Ability to explain technical concepts in simple terms Comfortable using support tools or ticketing systems (training provided if needed) Ability to manage multiple requests and prioritize tasks Self-motivated and able to work independently Previous IT or support experience is a plus but not required <br> Tools & Work Environment: Remote support and troubleshooting tools Email, chat, and video communication platforms Internal documentation and knowledge base systems <br> Benefits: Competitive compensation Flexible remote working schedule Training and onboarding support Opportunities for career growth in IT support Performance-based incentives Supportive and collaborative remote team Access to learning and development resources <br> Why Join: This role offers hands-on experience in technical support and remote user assistance. You will develop practical skills in troubleshooting, communication, and system support, creating a strong foundation for growth in IT and technical operations.<br><br>Skills: Administration Jobs,Customer Service Representatives