Customer Service Jobs in UAE

<ul><li>Greet guests warmly, escort them to their tables, and present menus, setting a welcoming tone from the start.</li><li>Accurately take food and beverage orders, paying close attention to special requests and dietary restrictions to ensure guest satisfaction.</li><li>Efficiently serve food and drinks, anticipating guest needs and maintaining a smooth flow of service throughout their meal.</li><li>Process payments accurately and efficiently, handling cash, credit cards, and other payment methods with professionalism.</li><li>Maintain cleanliness and organization of dining areas, including table settings, serving stations, and floor areas, adhering to hygiene standards.</li><li>Collaborate effectively with kitchen staff and other team members to ensure timely and accurate order fulfillment and seamless service.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a customer-facing role, preferably in hospitality, showing a proven track record of service.</li><li>Proficiency in English, with additional languages being a significant asset for diverse clientele.</li><li>Excellent communication and interpersonal skills, enabling clear and friendly interaction with guests and team.</li><li>Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously without compromising quality.</li></ul>

<p>JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations</p><p>The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams Key Demographic Requirements - applicants must be: Based in UAE</p>

<p>JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations</p><p>The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams Key Demographic Requirements - applicants must be: Based in UAE</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Customer Relationship Management</b></p><ul><li>Build and maintain strong, long-term relationships with key clients</li><li>Serve as the primary point of contact post-sale</li><li>Understand customer goals, challenges, and business needs</li></ul><p><b>Customer Success &amp; Retention</b></p><ul><li>Ensure smooth onboarding and implementation for new clients</li><li>Drive product adoption and usage to maximize customer value</li><li>Monitor customer health metrics and proactively address risks</li><li>Reduce churn by ensuring high customer satisfaction</li></ul><p><b>Sales &amp; Revenue Growth</b></p><ul><li>Identify upselling and cross-selling opportunities within existing accounts</li><li>Work closely with the sales team to grow account value</li><li>Conduct regular business reviews with clients to align on growth opportunities</li><li>Achieve retention and expansion revenue targets</li></ul><p><b>Support &amp; Coordination</b></p><ul><li>Collaborate with product, support, and technical teams to resolve client issues</li><li>Gather customer feedback and communicate insights to product teams</li><li>Ensure timely resolution of customer concerns and escalations</li></ul><p><b>Reporting &amp; Analysis</b></p><ul><li>Track customer engagement, usage, and performance metrics</li><li>Maintain CRM records with accurate account updates</li><li>Prepare reports on account status, risks, and opportunities</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Experience in Sales</li><li>Strong presentation and business review skills</li><li>Ability to multitask and manage multiple client accounts</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><br><p>We are seeking a motivated and customer-focused Customer Support Engineer to join our engineering team based in Abu Dhabi, UAE. The role is responsible for providing technical support and engineering solutions for Mitsubishi Heavy Industries (MHI) gas turbines, generators, control systems, and associated auxiliary equipment across the Middle East region.</p><br><p>The Customer Support Engineer serves as the primary technical interface between customers and internal engineering, field service, repair, and commercial teams to ensure the safe, reliable, and efficient operation of customer assets. The role supports customers throughout the equipment lifecycle, including commissioning, operation, maintenance, troubleshooting, inspections, planned and forced outages and emergency response.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Provide technical support for MHI gas turbines, generators, control systems, and auxiliary equipment during operation, commissioning, inspections, outages, and emergency situations.</p></li><li><p>Troubleshoot mechanical, electrical, instrumentation, control, and auxiliary system issues using sound engineering principles.</p></li><li><p>Perform on-site engineering support during commissioning, inspections, maintenance activities, outages, and technical review meetings.</p></li><li><p>Prepare technical reports, procedures, specifications, recommendations, presentations, and other engineering documentation.</p></li><li><p>Respond to customer technical inquiries and provide timely engineering solutions.</p></li><li><p>Lead Root Cause Analysis (RCA) investigations and recommend corrective and preventive actions.</p></li><li><p>Coordinate with customers, field service teams, engineering, repair, and commercial departments to resolve technical issues.</p></li><li><p>Maintain technical records and project documentation in accordance with company procedures.</p></li><li><p>Support technical proposals, procurement activities, and engineering evaluations as required.</p></li><li><p>Develop and improve engineering procedures, standards, and best practices to enhance equipment reliability and operational performance.</p></li><li><p>Build and maintain strong customer relationships while representing MHI during site visits, meetings, inspections, and technical discussions.</p></li><li><p>Support emergency and unplanned outage activities, including travel and off-hours support when required.</p></li><li><p>Comply with company Quality, Health, Safety, Security, and Environmental (QHSSE) policies and maintain high standards of professionalism, integrity, and confidentiality.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p><strong>Education</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Mechanical Engineering or a related engineering discipline.</p><p><strong>Experience</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3–4 years of relevant experience in gas turbines, generators, rotating equipment, or power plant engineering, including operation, maintenance, troubleshooting, commissioning, or field service.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience providing technical customer support within the power generation industry is preferred.</p><p><strong>Technical Knowledge</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of gas turbines, generators, control systems, instrumentation, and associated auxiliary equipment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of rotating equipment operation, maintenance, troubleshooting, and commissioning.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of engineering problem-solving techniques, Root Cause Analysis (RCA).</p><p><strong>Languages</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in business English is required.</p><p><strong>Travel</strong></p><ul><li><p>Willingness to travel within the Middle East and internationally to support customer sites, inspections, outages, commissioning activities, and emergency response.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong></p><p>To facilitate the VISA application process &amp; handle front office &amp; back-office operations conducted at the respective Visa Application Centers (VACs).</p><br><p><strong>Key Responsibilities</strong></p><ul><li>Document scrutiny and collection of applications for visa processing</li><li>Handle customer/applicant queries personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record &amp; maintain all application data. Ensure accurate &amp; timely data entry into the system with zero errors.</li><li>Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application center.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li><li>Adhere to the environment health and safety policy/objectives and guidelines of the organization.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education - Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent</p><p><br></p><p>Experience - Minimum 1- 3 years' experience in Customer Services preferably in the Service or Hospitality industry.</p><p><br></p><p><strong>Skills:</strong></p><ul><li><p>Exceptional attention to detail and accuracy in data entry.</p></li><li><p>Strong verbal communication skills in Japanese is desired for this position.</p></li><li><p>Proficiency in additional languages is a definite plus.</p></li><li><p>Excellent customer service skills with a patient and empathetic approach.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Proficient in using computers and standard office software.</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Address customer inquiries, concerns, and complaints promptly and efficiently, ensuring a positive resolution.</p></li><li><p>Educate customers on our products and services, guiding them through processes and features.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li><p>Fluent in English (spoken and written)</p></li><li><p>Fluent in Arabic (spoken and written)</p></li><li><p>Strong communication and customer service skills</p></li><li><p>Ability to work in a fast-paced environment</p></li></ul><p>Working Schedule:</p><ul><li><p>Monday to Friday</p></li><li><p>9 working hours per day (including 1-hour break)</p></li><li><p>Morning shifts only</p></li></ul><p></p></section>

Mandatory – Face to face customer service experience in Insurance company.<br>We are looking for a Customer Service Executive to deliver exceptional customer service by assisting walk-in customers, providing product information, issuing policies, handling service requests, and resolving customer inquiries efficiently. The role also involves supporting internal stakeholders while ensuring a seamless customer experience and achieving service and conversion targets.<br>Key Requirements:Bachelor's degree in any discipline. Minimum 2 years of experience in an insurance company or insurance brokerage. Fluent in Arabic (speaking, reading, and writing); English proficiency is preferred. Excellent communication and interpersonal skills. Well-organized with the ability to multitask in a fast-paced environment. Proficient in MS Office applications. Insurance industry experience is required.

Mandatory – Face to face customer service experience in Insurance company.<br>We are looking for a Customer Service Executive to deliver exceptional customer service by assisting walk-in customers, providing product information, issuing policies, handling service requests, and resolving customer inquiries efficiently. The role also involves supporting internal stakeholders while ensuring a seamless customer experience and achieving service and conversion targets.<br>Key Requirements:Bachelor's degree in any discipline. Minimum 2 years of experience in an insurance company or insurance brokerage. Fluent in Arabic (speaking, reading, and writing); English proficiency is preferred. Excellent communication and interpersonal skills. Well-organized with the ability to multitask in a fast-paced environment. Proficient in MS Office applications. Insurance industry experience is required.

About EDGE Group<br><br>At EDGE bold ideas are engineered into technologies that protect, improve and save lives.<br><br>Headquartered in the United Arab Emirates, EDGE is a leading advanced technology group working at the forefront of defence and emerging technologies. Spanning more than 35 specialised companies and multiple centres of excellence, we are purpose-built to move fast. Free from heavy legacy processes, we give our people the autonomy, accountability, and agility to bring breakthrough technologies from concept to reality.<br><br>Based in Abu Dhabi, a globally connected hub at the crossroads of Europe, Asia, Africa, and the Middle East, EDGE is home to a truly multicultural community where bold ideas thrive, and the future is shaped.<br><br>Together, we are shaping the future.<br><br>About The Role<br><br>The QC Inspector in LAHAB will perform all production related in process inspection & final inspections as per the product specifications provided.<br><br>Functional Role<br><br>Inspection of all related production activities of in process inspection at various stages up to finished product inspection as per the governing specification. Carry out surveillance inspection & tests as per the Quality Plan. Record and retain the information of the inspection & testing result and report as required. Maintain records as required by IMS / Departmental procedure.<br><br>HSE Roles and Responsibilities:<br><br>Comply with reasonable OSH instructions and safe working procedures;Use of appropriate personal protective equipment and safety systems;Be familiar with emergency and evacuation procedures;Not willfully or recklessly endanger anyone's health and safety;Assist with the preparation of risk assessments; and Report OSH hazards, incidents, and issues<br><br>Basic Qualifications, Skills And Experience<br><br>High school diploma with good mathematics skills Minimum 3 years experience in mechanical manufacturing quality control process for in-process and final products Familiar to visual inspection standards, drawings, and quality agreements Experience of Quality Management Systems like ISO 9001 and ISO or IEC 17025Good verbal communication Basic report writing skills Basic computer literacy in MS Office packages especially MS Word and MS Excel<br><br>Preferred Requirements<br><br>Good verbal and written communication skills in Arabic Incoming inspection experience in the Defense industry<br><br>Why Choose EDGE?<br><br>Working at EDGE comes with a package that genuinely reflects how much we value our people. Salaries are highly competitive and tax-free and, depending on your role and seniority, benefits can include family visas, annual flight tickets, medical insurance for you and your dependants, and education allowances for your children.<br><br>But the real investment goes further than compensation. Through our own learning academy and digital learning platform, there are extensive opportunities to develop your skills and advance your career. Add to that the freedom to innovate, strong career guidance, and the chance to work alongside world-class talent from across the globe, and EDGE becomes a place where you can keep growing, keep learning, and keep turning bold ideas into something real.<br><br>Candidate Privacy & Equal Opportunity Statement<br><br>Any information you share as part of your EDGE candidate profile or job application will be handled in accordance with applicable data protection and privacy regulations.<br><br>EDGE is an equal opportunity employer committed to building a diverse, inclusive, and high-performing workforce. We believe every individual deserves to be treated with fairness, respect and dignity, and our employment decisions reflect that. We do not discriminate based on race, colour, nationality, ethnicity, religion, gender, marital status, age, disability, pregnancy or parental status, or any other characteristic protected by applicable law.<br><br>If you feel your skills, experience and potential are a strong match for a role, we encourage you to apply even if you don’t meet every requirement. We are genuinely interested in what you can bring to EDGE.<br><br>As a global organisation, effective collaboration across international teams is central to how we work, so English proficiency is required for all roles unless otherwise stated in the job posting.<br><br>Please note that EDGE does not accept unsolicited resumes from recruitment agencies. Any resumes in the absence of a formally executed agreement in place will be deemed the property of EDGE, and no placement fees or compensation will be payable in respect of such submissions.

???? We're Hiring | Turkish-Speaking Telesales & Customer Service Executive – Dubai<br>Join OME Real Estate and become part of one of Dubai's growing real estate company!<br>We are looking for a motivated, confident, and customer-focused Turkish-Speaking Telesales & Customer Service Executive to generate qualified leads, provide excellent customer support, and connect potential clients with our real estate experts.<br>????Business Bay, Dubai, UAE<br>Key Responsibilities: <br>Make outbound calls to potential clients and introduce OME Real Estate's services and investment opportunities. Qualify leads and identify clients' needs before transferring them to the sales team. Schedule appointments and property consultations for Real Estate Agents. Handle inbound calls, Whats App messages, emails, and customer inquiries in a professional and timely manner. Provide exceptional customer service by answering questions and assisting clients throughout their property journey. Follow up with prospects and existing clients to maintain strong relationships and ensure customer satisfaction. Resolve customer inquiries or escalate them to the appropriate department when necessary. Maintain accurate records of all customer interactions and update the CRM system. Coordinate with the sales team to ensure seamless communication and follow-up. Meet daily, weekly, and monthly KPIs for calls, lead qualification, and appointment setting.<br>Requirements: <br>Native or fluent Turkish (mandatory). Good English communication skills (mandatory). Previous experience in telesales, customer service, telemarketing, call center, or a similar role. Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities with a customer-first mindset. Comfortable making a high volume of outbound calls. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and CRM systems is an advantage. Currently based in the UAE is a must.<br>What We Offer: <br>✅ Competitive salary + attractive performance incentives✅ Professional training and continuous development✅ Career growth opportunities within a fast-growing real estate company✅ Supportive and dynamic work environment<br>If you're passionate about sales, enjoy helping customers, and want to build your career in Dubai's thriving real estate industry, we'd love to hear from you!<br>???? Apply now by sending your CV to: hr@omerealestate.com or apply directly through Linked In.

???? We're Hiring | Turkish-Speaking Telesales & Customer Service Executive – Dubai<br>Join OME Real Estate and become part of one of Dubai's growing real estate company!<br>We are looking for a motivated, confident, and customer-focused Turkish-Speaking Telesales & Customer Service Executive to generate qualified leads, provide excellent customer support, and connect potential clients with our real estate experts.<br>????Business Bay, Dubai, UAE<br>Key Responsibilities: <br>Make outbound calls to potential clients and introduce OME Real Estate's services and investment opportunities. Qualify leads and identify clients' needs before transferring them to the sales team. Schedule appointments and property consultations for Real Estate Agents. Handle inbound calls, Whats App messages, emails, and customer inquiries in a professional and timely manner. Provide exceptional customer service by answering questions and assisting clients throughout their property journey. Follow up with prospects and existing clients to maintain strong relationships and ensure customer satisfaction. Resolve customer inquiries or escalate them to the appropriate department when necessary. Maintain accurate records of all customer interactions and update the CRM system. Coordinate with the sales team to ensure seamless communication and follow-up. Meet daily, weekly, and monthly KPIs for calls, lead qualification, and appointment setting.<br>Requirements: <br>Native or fluent Turkish (mandatory). Good English communication skills (mandatory). Previous experience in telesales, customer service, telemarketing, call center, or a similar role. Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities with a customer-first mindset. Comfortable making a high volume of outbound calls. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and CRM systems is an advantage. Currently based in the UAE is a must.<br>What We Offer: <br>✅ Competitive salary + attractive performance incentives✅ Professional training and continuous development✅ Career growth opportunities within a fast-growing real estate company✅ Supportive and dynamic work environment<br>If you're passionate about sales, enjoy helping customers, and want to build your career in Dubai's thriving real estate industry, we'd love to hear from you!<br>???? Apply now by sending your CV to: hr@omerealestate.com or apply directly through Linked In.

Our organization is committed to delivering exceptional customer experiences and building lasting relationships with customers around the world. As a Remote Customer Service Representative, you will play a key role in ensuring customer satisfaction by providing timely, professional, and effective support across various communication channels. Our company is built on the values of integrity, service excellence, and a genuine commitment to helping others. In this role, you will contribute to maintaining high standards of customer care, resolving inquiries with accuracy and empathy, and helping strengthen our reputation for outstanding service. Join us as we continue to create positive customer experiences that drive trust, loyalty, and long-term success. Job Responsibilities: Respond to customer inquiries via phone, email, and chat channels Providing accurate information about products and services. Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently. Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure resolution. Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices. Handle complaints with empathy and professionalism Meet quality and productivity standards Participate in ongoing training and coaching sessions Collaborate with team members through virtual platforms. Stay updated on product changes and company policies Contribute feedback for service improvements, and represent the company brand positively in all interactions. Your communication skills and customer-centric approach will directly impact customer loyalty and business success. <br> Required Qualifications: Excellent verbal and written English communication. Prior customer service or call center experience preferred Strong active listening and empathy skills Ability to remain calm under pressure. Technical aptitude for learning software systems Typing proficiency for efficient documentation. Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic. Adaptability to policy changes, and commitment to quality service delivery. Multilingual abilities are highly valued for our international customer base. <br> Benefits Package: Competitive hourly wage or salary. Performance incentives and bonuses. Comprehensive training program. Career advancement opportunities. Flexible scheduling options. Paid time off and employee discounts. Supportive team environment. Regular feedback and coaching, and recognition programs.<br> We invest in our employees' success and wellbeing. Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.<br><br>Skills: Administration Jobs,Customer Service Representatives

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

<p><strong>Team Management</strong></p><p><br></p><ul><li><p>Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner.</p></li><li><p>Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints.</p></li><li><p>Monitor and improve the competency of team members.</p></li><li><p>Accountable for the functioning and repairs of tools/equipment used in the workshop.</p></li></ul><p><br></p><p><strong>Operational Management</strong></p><p><br></p><ul><li><p>Review pre-order forms to confirm parts requirements and ensure guaranteed solutions.</p></li><li><p>Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing.</p></li><li><p>Review workshop figures to monitor progress of operational targets and prepare reports for management discussions.</p></li><li><p>Monitor communication with customers through Service Advisors to enhance customer satisfaction.</p></li></ul><p><br></p><p><strong>Service Efficiency</strong></p><p><br></p><ul><li><p>Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets.</p></li><li><p>Extend 24x7 service support to customers, including emergency support for breakdowns.</p></li><li><p>Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong communication skills.</p></li><li><p>Technical knowledge in vehicle diagnosis and repair.</p></li><li><p>Ability to think analytically and plan effectively.</p></li><li><p>Proficiency in technical software and workshop management.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Diploma in Mechanical/Automotive or related field.</p></li><li><p>Certified Automotive Technician.</p></li><li><p>Minimum 5 years of hands-on experience in workshop repair and operations, with at least 2 years in a supervisory capacity.</p></li><li><p>BKT (Bus Key Technician) Certification from Volvo Bus Corporation is advantageous.</p></li><li><p>Sound technical knowledge in vehicle diagnosis and repair.</p></li><li><p>Good communicator in English; Arabic language skills are an advantage.</p></li><li><p>Knowledge of technical software.</p></li><li><p>Valid UAE Passenger Bus driver's license is advantageous.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Complete service and maintenance operations such as oil change, tyre services (replacement, balancing, puncture repair), brake replacement, servicing, basic diagnostics and air conditioning re-gas, on all makes and models of car and light commercial (LCV) as per company/manufacturer standards. Role is responsible for contributing to the business’s revenue and customer satisfaction.</p><br><p><strong>What you will do:</strong></p><p>Job execution</p><ul><li><p>Conduct repairs and maintenance on all passenger car and light commercial vehicles</p></li><li><p>Complete and maintain check sheets and vehicle write ups on the repair order</p></li><li><p>Report additional work required on vehicles after completing an EVHC</p></li><li><p>Provide Estimations of repairs &amp; services to customer</p></li><li><p>Use a range of technology to complete basic diagnostic checks and electronic inspections</p></li></ul><p>Tools, Equipment and Work Vehicle</p><ul><li><p>Upkeep tools and equipment in the individual company vehicle as per company standards</p></li><li><p>Proper handling of special tools.</p></li><li><p>Housekeeping to be maintained at place of work / area of operation</p></li><li><p>Usage of special service tools including Intelligent Testers and Scan tools</p></li><li><p>Manage parts inventory on vehicle and returns of unused parts</p></li><li><p>Manage personal and working environment Health and safety – ensuring safe working practices maintained</p></li><li><p>Environmental control of dangerous substances such as oil and brake fluid</p></li></ul><p>Fix it Right First Time</p><ul><li><p>Ensure zero repeat repairs</p></li><li><p>Proper diagnosis and trouble shooting</p></li><li><p>Conduct final inspection and quality testing of vehicles</p></li><li><p>Achieve high level of customer satisfaction and advocacy</p></li></ul><p>Productivity and Efficiency</p><ul><li><p>Deliver the desired efficiency and productivity as per targets given.</p></li><li><p>Manage time on job to ensure the days scheduled work will be completed</p></li><li><p>Time management and punctuality at each job</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Trade Certificate / Diploma in Mechanical / Automobile Eng.</p><ul><li><p>Must show proven technical expertise in independent servicing, repairs, and component replacement</p></li><li><p>Basic diagnostic skills with mechanical and electronic faults</p></li><li><p>Multi-brand automotive service center experience in the automotive industry is a must</p></li></ul><p>About the team:</p><p>The role will report to the Service Supervisor and you will be working in a busy workshop environment. You will play a crucial role in identifying basic diagnosis issues and resolve issues as per dealer/manufacturer standards.</p><p>What equips you for the role:</p><ul><li><p>At least 5 years of experience on car and light commercial vehicles (LCV)</p></li><li><p>UAE clean Driving License is preferable</p></li><li><p>Expert understanding of all core vehicle systems</p></li><li><p>The ability to explain complex faults to customers if required</p></li><li><p>Good English communication skills (verbal &amp; written), Arabic and other languages is a plus</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Perform diagnostics, maintenance, and repair work on BYD electric vehicles</p></li><li><p>Diagnose and troubleshoot EV systems, including high-voltage components and battery systems</p></li><li><p>Carry out repairs in line with manufacturer guidelines and EV safety standards</p></li><li><p>Complete repairs right the first time, minimizing vehicle downtime</p></li><li><p>Perform vehicle inspections and support Electronic Vehicle Check (EVC) reporting</p></li><li><p>Follow all high-voltage safety procedures, workshop processes, and 5S standards</p></li><li><p>Ensure efficient use of parts, tools, and workshop resources</p></li><li><p>Work closely with supervisors and team members to deliver exceptional customer service</p></li><li><p>Maintain up-to-date knowledge of EV technology and the latest automotive innovations’</p></li></ul><p>Required Skills to Be Successful</p><ul><li><p>Strong diagnostic and troubleshooting skills</p></li><li><p>Experience in vehicle maintenance and repair</p></li><li><p>Knowledge of electrical, electronic, and automotive systems</p></li><li><p>Understanding of EV technology, battery systems, and charging systems is preferred</p></li><li><p>Ability to use diagnostic tools and interpret technical manuals</p></li><li><p>Strong attention to detail and commitment to quality workmanship</p></li><li><p>Good communication skills in English</p></li><li><p>Ability to work independently and collaboratively within a team</p></li><li><p>Passion for new technologies and electric mobility</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma, ITI, NCVT, ITC, or equivalent technical qualification</p><ul><li><p>2–3 years of experience as an Automotive Technician, Diagnostic Technician, Service Technician, General Repair Technician, or EV Technician</p></li><li><p>Hands-on experience in vehicle diagnostics, maintenance, and repair</p></li><li><p>Experience working on Electric Vehicles (EVs) or Hybrid Vehicles is highly preferred</p></li><li><p>EV or High-Voltage (HV) certification is an advantage</p></li><li><p>Experience using manufacturer diagnostic tools and repair manuals</p></li><li><p>Good understanding of electrical, electronic, and high-voltage vehicle systems</p></li><li><p>Valid UAE driving license is an advantage</p></li></ul><p>Why Join Us?</p><ul><li><p>Work with one of the world's leading EV brands</p></li><li><p>Gain hands-on experience with cutting-edge electric vehicle technology</p></li><li><p>Access continuous technical training and career development opportunities</p></li><li><p>Join a market-leading automotive organization shaping the future of mobility</p></li><li><p>Build a rewarding long-term career in the UAE's growing EV sector</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Certified as a Top Employer for the UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.</p><br><p>We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team by putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.</p><br><p>KONE Middle East, Türkiye &amp; Africa (KMTA) is entering an exciting phase of growth, with Service continuing to be a strategic priority in driving our customer-focused business strategy and long-term success. To support this journey, we are looking for an energetic and enthusiastic <b>Senior Service Sales Engineer</b> to join our team in Dubai. The ideal candidate will have a strong customer-centric mindset, a passion for building lasting customer relationships, and the ability to identify opportunities that deliver value to both our customers and KONE.</p><br><p>In this role, you will be responsible for building and developing strong, mutually beneficial relationships with strategic and key customers across the region. You will proactively identify customer needs, develop value-adding solutions, and manage sales opportunities from both existing and new customers. Your focus will be on successfully closing deals that meet customer expectations while maximizing KONE's order book, profitability, and long-term customer satisfaction.</p><br><p>We are looking for a highly motivated sales professional with a strong service mindset—someone who is passionate about creating customer value, building trust, and fostering long-term partnerships. The ideal candidate will be a proactive go-getter with excellent commercial acumen, strong influencing and negotiation skills, and the ability to collaborate effectively across the business to achieve outstanding results.</p><br><p>If you are driven by customer success, thrive in a dynamic environment, and are eager to make a meaningful impact, we encourage you to apply for this exciting opportunity with KONE.</p><br><p><b>What We’re Looking For:</b></p><br><ul><li><p>We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results.</p><br></li><li><p>Bachelor’s degree holder</p><br></li><li><p>Minimum 5 years of service/aftermarket sales experience —ideally within a technical or engineering-focused industry.</p><br></li><li><p>Strong commercial acumen, excellent negotiation and presentation skills.</p><br></li><li><p>A natural relationship builder who thrives on collaboration and influence.</p><br></li><li><p>Excellent English communication skills. Arabic is an added advantage.</p><br></li><li><p>UAE market experience is highly desirable.</p><br></li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://careers.kone.com/en/</u></i></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Act as the primary point of contact for customers, ensuring their needs are understood and met with precision.</li><li>Diagnose vehicle issues through active listening and effective questioning, translating technical jargon into customer-friendly language.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3-4 yrs in Heavy Commercial vehicle segment as Service advisor/Asst Service advisor</li><li>Proven experience in utilizing dealership management systems and customer relationship management software is essential.</li><li>Strong technical knowledge of automotive systems and repair processes is crucial for effective diagnosis and communication.</li></ul><br><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br> <b>Job Duties</b> <br>Under general supervision, coordinates and oversees cementing service line work at the well site handling the more complex, hazardous, and/or high profile jobs while providing quality service to the customer. Job role may include sales, job design, execution, and follow up activities. Cross trains and active participates in one or more product service lines. Provides the planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels. Ensures customer satisfaction with work performed. Coordinates and directs the activities of service operators. Coordinates the clean up, repair, and preparation of equipment for the next job. Plans and performs necessary calculations for the total job at the well site as needed. Leads the site crew comprised of Halliburton and/or non-Halliburton employees. Evaluates individual performance levels of the crew and trains operators to improve their job performance. Job role has budgetary type of accountabilities or directly impacts a revenue center&amp;aposs viability or its quality of service via personal contributions. Skills are typically acquired through a high school diploma, or similar education and 2 years of experience as Service Supervisor-Cementing, II. Licensure to drive commercial equipment may be required. Given the nature of oil field service work, the ability to communicate effectively with others is necessary. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the Quality Improvement Process. Must meet the minimum developmental standards for this job classification. Demonstrates proficiency in the operation and maintenance of each type of equipment/unit/tool normally used in the product service line. Has exceptional skills within the service line and specific knowledge and understanding of other service functions.<br><br><b>Qualifications</b> <br><br><br><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><br> <p><b><u>Location</u></b></p><br> <p>MN4 Corniche Road, Mussafah,&nbsp;Abu Dhabi,&nbsp;Abu Dhabi,&nbsp;, United Arab Emirates</p><br> <p><b><u>Job Details</u></b></p><br> <p><b>Requisition Number:</b>&nbsp;210254&nbsp;&nbsp;<br> <b>Experience Level:&nbsp;</b>Experienced Hire&nbsp;<br> <b>Job Family:</b>&nbsp;Operations&nbsp;<br> <b>Product Service Line:&nbsp;</b>Cementing&nbsp;&nbsp;&nbsp;<br> <b>Full Time / Part Time:&nbsp;</b>Full Time</p><br> <p><b>Additional Locations for this position:&nbsp;</b></p><br> <p><u><b>Compensation Information</b></u><br> Compensation is competitive and commensurate with experience.</p><br> </div>