Customer Service Jobs in UAE

<p>BANKING CUSTOMER SERVICE EXECUTIVE</p> <p>Build your career in customer service while supporting clients with professional banking solutions.</p> <p>A reputable organization is seeking a professional and customer-focused Banking Customer Service Executive to assist clients, handle service requests, and provide quality support. This opportunity is suitable for individuals with strong communication skills who enjoy helping customers and building a career in the financial services sector. Freshers are encouraged to apply, while previous customer service experience is an advantage.</p> <p>Your Responsibilities<br /> Assist customers with banking inquiries and service requests<br /> Handle account-related documentation and customer information<br /> Provide information about banking products and services<br /> Respond to customer concerns in a professional manner<br /> Update records and maintain accurate client details<br /> Support application processing and administrative procedures<br /> Follow company policies and customer service standards<br /> Maintain confidentiality of customer information<br /> What You&#8217;ll Need<br /> Freshers are welcome to apply<br /> Strong communication and customer handling skills<br /> Basic knowledge of banking or financial services is an advantage<br /> Good computer skills and MS Office knowledge<br /> Professional attitude and problem-solving ability<br /> Ability to work in a customer-focused environment<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Banking Customer Service Executive<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971 52 958 5969</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p>BANKING CUSTOMER SERVICE EXECUTIVE</p> <p>A leading financial organization is seeking a professional and customer-focused Banking Customer Service Executive to deliver exceptional service and assist clients with their banking needs. This is an excellent opportunity for individuals who enjoy working with customers and building a career in the banking sector. Freshers can apply, and candidates with relevant experience are encouraged to apply.</p> <p>Role Overview</p> <p>The Banking Customer Service Executive will assist customers with account-related inquiries, banking services, and general support while ensuring a high standard of professionalism and customer satisfaction.</p> <p>Key Responsibilities<br /> Assist customers with banking products and service inquiries<br /> Handle account-related requests and documentation<br /> Respond to customer concerns in a timely and professional manner<br /> Process customer applications and update records<br /> Promote banking products and digital services<br /> Ensure compliance with company policies and banking procedures<br /> Maintain accurate customer information and documentation<br /> Deliver excellent customer service at every interaction<br /> Candidate Profile<br /> Freshers can apply<br /> Bachelor&#8217;s degree in Finance, Business, Banking, or a related field is preferred<br /> Excellent communication and interpersonal skills<br /> Strong customer service and problem-solving abilities<br /> Basic computer knowledge and proficiency in MS Office<br /> Professional appearance and positive attitude<br /> Benefits<br /> Attractive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and other company benefits<br /> Career advancement opportunities<br /> Professional and supportive working environment<br /> Apply Now</p> <p>Job Title: Banking Customer Service Executive<br /> Job Type: Full-Time<br /> Location: UAE</p> <p>Interested candidates may send their CV to:</p> <p>Email: hr.ninnaj@gmail.com</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p>BANKING CUSTOMER SERVICE EXECUTIVE</p> <p>Build your career in customer service while supporting clients with professional banking solutions.</p> <p>A reputable organization is seeking a professional and customer-focused Banking Customer Service Executive to assist clients, handle service requests, and provide quality support. This opportunity is suitable for individuals with strong communication skills who enjoy helping customers and building a career in the financial services sector. Freshers are encouraged to apply, while previous customer service experience is an advantage.</p> <p>Your Responsibilities<br /> Assist customers with banking inquiries and service requests<br /> Handle account-related documentation and customer information<br /> Provide information about banking products and services<br /> Respond to customer concerns in a professional manner<br /> Update records and maintain accurate client details<br /> Support application processing and administrative procedures<br /> Follow company policies and customer service standards<br /> Maintain confidentiality of customer information<br /> What You&#8217;ll Need<br /> Freshers are welcome to apply<br /> Strong communication and customer handling skills<br /> Basic knowledge of banking or financial services is an advantage<br /> Good computer skills and MS Office knowledge<br /> Professional attitude and problem-solving ability<br /> Ability to work in a customer-focused environment<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Banking Customer Service Executive<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971 52 958 5969</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p>We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships.<br /> Freshers are welcome to apply!</p> <p>Key Responsibilities<br /> &#8211; Handle customer inquiries through phone, WhatsApp, email, and other communication channels.<br /> &#8211; Provide accurate information about company products and services.<br /> &#8211; Respond to customer complaints and resolve issues professionally.<br /> &#8211; Follow up with customers to ensure complete satisfaction.<br /> &#8211; Maintain records of customer interactions and requests.<br /> &#8211; Coordinate with internal departments to resolve customer concerns.<br /> &#8211; Build and maintain positive relationships with customers.<br /> &#8211; Collect customer feedback and report issues to management.<br /> &#8211; Meet customer service and performance targets.<br /> &#8211; Assist with general administrative and customer service tasks.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree or relevant qualification.<br /> &#8211; Freshers are welcome to apply.<br /> &#8211; Previous customer service experience is an advantage but not mandatory.<br /> &#8211; Excellent communication and interpersonal skills.<br /> &#8211; Good English communication skills.<br /> &#8211; Professional, friendly, and positive attitude.<br /> &#8211; Strong problem-solving skills.<br /> &#8211; Basic computer and Microsoft Office knowledge.<br /> &#8211; Ability to work under pressure and manage multiple tasks.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> -Training and development opportunities.<br /> &#8211; Friendly working environment.<br /> &#8211; Career growth opportunities.<br /> &#8211; Performance-based incentives.</p> <p>How to Apply<br /> Interested candidates can send their CV or contact us directly:</p> <p>WhatsApp/Call: +971 52 223 5315</p>

<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<p>A well-established company in the UAE is looking for a professional, customer-focused, and enthusiastic Customer Service Executive to join its team.</p> <p>Key Responsibilities</p> <p>• Handle customer inquiries through phone, email, and in-person communication<br /> • Provide accurate information about products, services, and company policies<br /> • Resolve customer complaints and concerns professionally and efficiently<br /> • Maintain a high standard of customer satisfaction and service quality<br /> • Process customer requests, orders, and service-related documentation<br /> • Coordinate with internal departments to resolve customer issues<br /> • Maintain accurate customer records and update databases<br /> • Follow up with customers to ensure issues are resolved satisfactorily</p> <p>Requirements</p> <p>• Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field<br /> • Excellent verbal and written communication skills<br /> • Good command of English; additional languages are an advantage<br /> • Strong interpersonal and problem-solving abilities<br /> • Basic knowledge of MS Office and computer applications<br /> • Positive attitude and professional customer-handling skills<br /> • Freshers are also encouraged to apply</p> <p>Benefits</p> <p>• Competitive salary package<br /> • Employment visa support<br /> • Medical insurance<br /> • Annual leave as per UAE labour law<br /> • Professional training and development<br /> • Career growth opportunities<br /> • Supportive and professional work environment</p> <p>Employment Type: Full-Time<br /> Location: UAE</p> <p>Apply Now: +971 52 223 5315</p>

<p>A reputable company is seeking a dedicated Customer Service Executive to handle customer inquiries, provide professional support, and ensure excellent customer satisfaction. Candidates with strong communication skills are preferred. Freshers may apply.</p> <p>Responsibilities</p> <p>Respond to customer inquiries through calls and messages<br /> Provide accurate information about company services<br /> Handle customer complaints and provide solutions<br /> Maintain customer records and update information<br /> Coordinate with internal departments when required<br /> Ensure a positive customer experience</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email:info.aljamal.hotels.services@gmail.com<br /> Only shortlisted candidates will be contacted.</p>

<p>Customer Service Agent</p> <p>A reputable company is seeking a dedicated Customer Service Agent to assist passengers and provide professional support throughout airport operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Assist passengers with check-in and boarding procedures<br /> Provide flight information and customer support<br /> Handle passenger inquiries and requests professionally<br /> Coordinate with airport teams for smooth operations<br /> Verify travel documents and required information<br /> Maintain high standards of customer service</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.lithiya@gmail.com</p>

<p>Customer Service Agent</p> <p>A reputable company is seeking a dedicated Customer Service Agent to assist passengers and provide professional support throughout airport operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Assist passengers with check-in and boarding procedures<br /> Provide flight information and customer support<br /> Handle passenger inquiries and requests professionally<br /> Coordinate with airport teams for smooth operations<br /> Verify travel documents and required information<br /> Maintain high standards of customer service</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.lithiya@gmail.com</p>

<ul><li>Serve as the primary point of contact for high-net-worth clients, proactively addressing their banking and investment needs with personalized service.</li><li>Facilitate seamless execution of client transactions, including deposits, withdrawals, wire transfers, and foreign exchange, ensuring accuracy and efficiency.</li><li>Onboard new clients by meticulously gathering documentation, verifying identities, and setting up accounts according to strict regulatory guidelines.</li><li>Proactively identify opportunities to deepen client relationships by understanding their financial goals and introducing relevant banking products and services.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A Bachelor's degree in Finance, Economics, Business Administration, or a related field is foundational.</li><li>Possession of relevant certifications such as Certified Financial Planner (CFP) or Chartered Wealth Manager (CWM) is highly advantageous.</li><li>A minimum of 3-5 years of experience in a client-facing role within the banking or financial services industry, preferably in private banking or wealth management.</li><li>Demonstrated understanding of financial markets, investment products, and banking regulations.</li></ul>

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p> <p>Customer Service Representative Responsibilities:<br /> Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br /> Responding promptly to customer inquiries.<br /> Communicating with customers through various channels.<br /> Acknowledging and resolving customer complaints.<br /> Knowing our products inside and out so that you can answer questions.<br /> Processing orders, forms, applications, and requests.<br /> Keeping records of customer interactions, transactions, comments, and complaints.</p> <p>Share your CV on this Email:hr.tanyaas@gmail.com</p>

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p> <p>Customer Service Representative Responsibilities:<br /> Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br /> Responding promptly to customer inquiries.<br /> Communicating with customers through various channels.<br /> Acknowledging and resolving customer complaints.<br /> Knowing our products inside and out so that you can answer questions.<br /> Processing orders, forms, applications, and requests.<br /> Keeping records of customer interactions, transactions, comments, and complaints.</p> <p>Share your CV on this Email:hr.tanyaas@gmail.com</p>

<ul><li><p>Calling on the data given for customer acquisition</p></li><li><p>Attend marketing enquiries for customer acquisition</p></li><li><p>Followup on prospective leads to customer acquisition </p></li><li><p>Keep customer record and followup</p></li><li><p>Providing prompt customer support on phone, whatsapp, and other applications</p></li><li><p>Proactively reaching out to customers for support, new business and references </p></li><li><p>Keep data record, prepare reports and follow the team leader </p></li><li><p>There could be day shift or night shift depending on the requirements </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Telecaller</p><p><br></p><p><strong>Education & Experience:</strong></p><ul><li><p>1 year of minimum work experience as a Customer Support Executive or tele caller</p></li><li><p>Hands-on experience with MS Excel</p></li><li><p>Excellent oral and written communication skills</p></li><li><p>Proactive and client service orientation</p></li></ul><br><p><strong>Skills:</strong></p><ul><li><p>Experience in BPO is also considered </p></li><li><p>Hindi & English must additional indian languages preferred </p><br><p><strong>Comensation & Benefits :</strong> </p></li><li><p>Salary AED 1700 to 2200 per month </p></li><li><p>Company accommodation, food and visa (Company provides excellent work and growth environment. </p></li><li><p>Company provides Accommodation and Food. </p></li><li><p>Visa shall be provided by the company and those who are not in UAE shall be provided with Visa. </p></li><li><p>Excellent Growth Opportunities in terms of higher promotion as well as Salary </p></li></ul><br>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you passionate about customer service and looking to grow your career with a leading translation company in Dubai? Join our dynamic team and build your future with us!<br><br>What We Offer: ✅ Professional and supportive work environment ✅ Career growth opportunities ✅ Hands-on training and development ✅ Competitive salary package</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>✔ Female candidates</p><p>✔ Excellent communication skills in English</p><p>✔ Own visa preferred</p><p>✔ 0–2 years of UAE experience</p><p>✔ Strong customer service and interpersonal skills</p><p>✔ Basic computer knowledge and ability to multitask</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>**� We're Hiring: Customer Service Associate | ShipForLess**</p><p>We're looking for a reliable and customer-focused **Customer Service Associate** to join our growing team.</p><p>**Responsibilities:**</p><ul><li><p>Handle customer inquiries via phone, WhatsApp, email, and social media.</p></li><li><p>Provide shipping quotations and track shipments.</p></li><li><p>Resolve customer issues and deliver excellent customer service.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>**Requirements:**</p><ul><li><p>Excellent English communication skills.</p></li><li><p>**Arabic speakers preferred.**</p></li><li><p>Organized, reliable, and computer literate.</p></li><li><p>Experience in customer service or logistics is a plus.</p></li></ul><p>**Salary:** **AED 3,000/month**</p><p>**Location:**</p><ul><li><p>Dubai, UAE, or **Remote**.</p></li><li><p>UAE-based applicants **must have a valid UAE residence visa with work authorization**.</p></li><li><p>**Visa sponsorship is not available** for this position. </p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Act as the first point of contact for Arabic-speaking customers, providing exceptional support via phone, email, and chat.</li><li>Educate customers on product features, services, and policies, ensuring a clear understanding and promoting customer satisfaction.</li><li>Troubleshoot and resolve customer inquiries and issues related to products, services, or accounts with accuracy and empathy.</li><li>Document all customer interactions, issues, and resolutions meticulously in the CRM system for tracking and analysis.</li><li>Escalate complex or unresolved issues to appropriate departments or supervisors, ensuring timely follow-up and resolution.</li><li>Gather customer feedback and insights, relaying them to management to contribute to service and product improvements.</li><li>Maintain a high level of product and service knowledge to effectively address customer needs and concerns.</li><li>Proactively identify opportunities to enhance the customer experience and build strong customer relationships.</li><li>Adhere to company service standards, scripts, and procedures while maintaining a personalized approach.</li><li>Contribute to team goals by achieving individual performance metrics and participating in training sessions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in spoken and written Arabic, with a strong command of English for internal communication.</li><li>High school diploma or equivalent; associate's or bachelor's degree preferred.</li><li>Minimum of 2 years of experience in a customer-facing role, preferably in a call center or service industry.</li><li>Proven ability to communicate effectively and empathetically with diverse customer bases.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Demonstrated patience, resilience, and a positive attitude when handling challenging situations.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Adaptability to learn new products, services, and technologies quickly.</li><li>A genuine passion for helping others and exceeding customer expectations.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent Customer Service. To manage complete order processing to dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Ensure Sales order process for customers and also from specific market to market.</p></li><li><p>Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests, promptly</p></li><li><p>Managing systematic approach to capture, evaluate and report issues / opportunities brought forward by customers, eg. Periodic surveys measuring KPIs, OTIF</p></li><li><p>Ensure sufficient quality information is provided to the customers through periodic reports.</p></li><li><p>100% compliance with Supply Chain Ensurement.</p></li><li><p>Ensure 100% compliance with legal legislations and documentation requirement</p></li><li><p>Monthly/Weekly Order to Shipment sheet</p><br></li></ul><p>KPI:</p><ul><li><p>CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time.</p></li></ul><p>Qualifications:</p><p>Experience: Minimum 4-6 years of experience in similar field.</p><p>Education: Bachelor’s degree from any discipline.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Serve as the primary point of contact for customers.</li><li>Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP.</li><li>Address customer complaints or concerns promptly, finding solutions or escalating when necessary.</li><li>Ensure customer satisfaction and resolve issues in a timely manner.</li><li>Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery.</li><li>Ensure that all orders are invoiced accurately and promptly as per SLA.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong understanding of international trade regulations, export documentation, and logistics (experience with regions like Africa / Europe).</li><li>Teamwork, Accountability and reliability.</li><li>Ability to multitask and work under pressure.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>Proficiency in ERP systems and Microsoft Office.</li><li>Arabic or French language proficiency.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>As a Customer Service Representative, a typical day might include the following:&nbsp;</strong>&nbsp;</p><ul><li><p>Providing world-class customer care to both internal and external customers.</p></li><li><p>Engaging in regional customer support activities, including accurate entry of orders &amp; quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.</p></li><li><p>Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.</p></li><li><p>Complete and pass required Customer Service Representative process certifications provided by SEL.</p></li><li><p>Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.&nbsp;</p></li><li><p>Assisting with customer feedback tracking and driving to customer satisfaction.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>&nbsp;This job might be for you if you:</strong></p><ul><li><p>Have a minimum of 3 year of customer service experience.&nbsp;</p></li><li><p>Have an associate degree or related business experience.</p></li><li><p>Have strong computer skills.</p></li><li><p>Can learn concepts and technical details of products.</p></li><li><p>Have strong writing, proofreading, documentation, and communication skills.</p></li><li><p>Can learn new skills and assume new responsibilities.</p></li><li><p>Can work cooperatively in a team environment.</p></li><li><p>Have experience with ERP or CRM tools.</p></li><li><p>Have experience in a technical sales environment.</p></li></ul><br><p><strong>Why SEL?</strong></p><p><strong>Competitive pay. Superior benefits. Inspiring work.</strong></p><p><strong>&nbsp;</strong></p><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p></li><li><p>Provident fund contribution</p></li></ul><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!</p><br><p><strong>Job Purpose</strong></p><br><p>To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities&nbsp;</strong></p><br><ul><li>Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&amp;A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.&nbsp;</li><li>Coordinate with the dispatch team to ensure products are dispatched as per the schedule&nbsp;</li><li>Coordinate with the stores to understand the delivery terms &amp; conditions of the products and ensure all the services are provided during the delivery&nbsp;</li><li>Address all the customer complaints by directing to the right people or by providing the right information&nbsp;</li><li>Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.&nbsp;</li><li>Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.&nbsp;</li><li>Train &amp; monitor the delivery team to ensure high level of customer satisfaction&nbsp;</li><li>Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.&nbsp;</li><li>Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.</li></ul><br>Qualifications:<br><p><strong>Education/Certification and Continued Education&nbsp;</strong></p><br><ul><li>Diploma or Pre-University</li></ul><p><br><strong>Years of Experience&nbsp;</strong></p><br><ul><li>2-4 years relevant experience in logistics Industry</li></ul> </div>