JavaScript Jobs - Dubai UAE

Who we are<br>GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 regional composite insurer in MENA, with a presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$4.01 billion and a net profit of US$84 million for the year 2024.<br>The majority shareholder of GIG Group is Fairfax Financial Holdings, a global leader in insurance and reinsurance, with a presence in 40 markets. Listed on the Toronto Stock Exchange and part of the Fortune 500, Fairfax was founded in 1985 and has always had a strong focus on long-term growth and financial resilience. It follows a decentralized model, empowering local leadership teams—many of whom have over 20 years of tenure—with trust and accountability. Fairfax’s culture, rooted in its guiding principles, is reflected across all of its subsidiaries.<br>GIG Gulf is an ‘A’-rated regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain. With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers. It also holds a 50% stake in GIG Saudi. The company’s strategic priorities are centered around regional growth, customer experience, and digital transformation.<br>GIG Gulf fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region. Serving over 1 million customers, GIG Gulf positions itself as a caring partner—committed to helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company is constantly evolving to become the region’s digital insurer of reference, operating in a responsible and sustainable way.<br>Job purpose:IT Systems Support Engineer will be working as part of a team that is responsible for Field support for GIG GULF Gulf staff. The role is based in GIG GULF Gulf office in Dubai Outsourced City or Business Bay, UAE and will work together with the IT Service Desk for the issues and requirements related to the business and support users in UAE office. This position is responsible to provide technical assistance to users and would help install, upgrade and troubleshoot hardware and software systems. The person in this role will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide overall desktop/laptop support to users and C level Executives (EXCOM’s) The role requires a person who will ensure prompt and accurate customer service and increase client satisfaction.<br><br>Key Responsibilities:<br><br>IT Support Install end-user software (licensing validity and availability checks) Deployment of new applications (and/or upgrades) and follow-up Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor Install, upgrade, support and troubleshoot operating systems on Laptop(Windows 10, 11), Microsoft office products and any other authorized desktop applications Troubleshoot email issues (Exchange server/Exchange online) Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Call center system support, Audio Video Conferencing systems Mobile management enrollment and activation Shared folders permissions management Print server & consumables management Manage end-user issues raised to Service Desk (Level 1) through tickets and calls received through IVR when working from home or if desired by the management from the office Conduct remote troubleshooting. <br>Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI’s Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone Ensure Upkeep of IT Assets in Asset Management Tool regularly Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users Provide high-quality resolutions of assigned tickets and managing the expectations of the users & C-level Executives. Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets. Escalate tickets that are beyond the scope of Service Desk or Field support to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams) Provide support to branch/ shops remotely /physically <br>Security Ensure full compliance with the Information Security policy and procedures Review encryption and antivirus definition status and remediate any issues Administrative Privileges management Ensure that all provided laptops have the necessary physical security measures Scan computers for virus infection Provide physical access to staff and visitors as necessary. <br>Network and Telecom Troubleshoot end-user internet issues Local area network and Ethernet connections support Wireless network access basic support Headset phone and softphone setup for call center staff and roaming users VPN configuration and troubleshooting Provide support to PABX system <br><br>Minimum requirements of role Essential:UAE National with family book Excellent communication skills in English, both verbal and written Critical and analytical thinking and creativity – always challenging the status quo and find better ways to complete tasks. Conflict Resolution – ability to resolve problems and complex situations. Active listening and empathy – ability to listen and understand users to address their needs. Team player – ability to work with a team and influence a positive collaborative culture. Ability to prioritize workload appropriately based on the impact on the business <br>Technical Skills Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client) Good understanding of Microsoft Active Directory services, system build through SCCM/Image/WDS Excellent knowledge of Microsoft Office products including O365, Teams, Sharepoint Familiarity with network architecture, LAN network protocols and client-server business applications Familiarity with Citrix and remote desktop or any VDI platform Familiarity with Distributed File Sharing Good understanding of ITIL framework or any other service management framework Excellent understanding of IT service management tools and ticketing system Knowledge of using remote access tools for remote troubleshooting Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team <br>Qualifications Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience ITIL v3/v4 Foundation Certification <br><br>Desirable:Certificate in Windows 10/11 Troubleshooting and Implementation Network+ Certificate MCSA/MCSE Certificate <br><br>To apply, please drop us an email with your updated resume, mentioning in the subject line of your email the “Graduate Opportunity: Finance Executive”.<br>Emiratisation@gig-gulf.com

Together we make a difference <br><br>We are a leading provider of innovative, high-performance solutions for airport logistics. Our portfolio includes products and services for baggage and cargo handling, advanced software for the digitalization of logistics processes, and a comprehensive range of maintenance and support services. Our major clients include renowned airports and airlines around the world.<br><br>Join our Digital IT team as an IT Specialist in Dubai, UAE, where you will play a key role in managing cloud infrastructure and application administration within a dynamic and fast-paced environment.<br><br>What are my responsibilities?<br><br>Work within a Dev Ops environment and support rapid infrastructure deployments in collaboration with software developers. Support 24/7 IT operations, including system monitoring and incident response. Administer cloud-based systems, including installation, configuration, patching, and security management. Monitor applications and infrastructure proactively to ensure service availability. Handle incidents and problems, ensuring resolution within agreed SLAs. Manage software deployments, upgrades, and system enhancements. Support technologies such as Docker, SQL, Mongo DB, APIs, and Data Ops tools such as Stream Sets. Support application environments involving Enterprise Java, VB, and Git Hub. Perform Windows and Linux server installation, administration, and maintenance. Support IT network administration and related operational activities.<br><br>What do I need to qualify for the role?<br><br>Bachelor’s degree in Computer Science, IT Engineering, or a related field. Minimum 3 years of experience in cloud infrastructure and services. Hands-on experience with databases, end-user applications, and system administration. Experience with Enterprise Java, VB, and Git Hub applications. Strong knowledge of cloud system administration, including configuration, patching, and security. Relevant IT certifications would be an advantage. Ability to work in shifts and manage responsibilities independently under pressure. Strong problem-solving, critical-thinking, organization, and time-management skills. Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.

<p>Position Title: IT Director Employment Type: Full Time Salary: depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: - Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems - Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue - Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling - Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments - Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications: - Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. - Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred - Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred - Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage - Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks</p>

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

Position Summary We are seeking a dynamic IT Applications & Governance Lead to oversee and support a wide range of business application initiatives across multiple hospitality and leisure properties. Working closely with the Infrastructure Specialist and under the direction of the Assistant IT Manager, this role focuses on project delivery, vendor coordination, and application lifecycle management, from RFP development through rollout and transition to managed operations. The ideal candidate will possess a strong understanding of enterprise applications, integrations, and governance, ensuring that business solutions are designed, delivered, and maintained in alignment with the organization’s digital roadmap, security standards, and operational objectives. Job Dimensions Direct Reports: None Total Reports: None Key Responsibilities & Performance Standards1. Application Project Support Provide application-level expertise for initiatives including:F&B POS replacement Loyalty platform rebranding and digital transformation Customer experience platforms and CRM migration Back-office system transformations (Finance, HR, etc.) Fitness and customer journey reimagining initiatives Support creation and review of RFPs, business requirements, and functional specifications. Participate in solution design, custom development oversight, UAT, troubleshooting, and go-live activities. Coordinate with internal IT teams, business stakeholders, and vendors throughout discovery, implementation, and post-go-live transition. Ensure alignment between application designs and infrastructure capabilities. Support training, change management, and user adoption initiatives.2. Application Lifecycle & Vendor Management Oversee deliverables from application vendors, system integrators, and managed service providers. Ensure quality, compliance, and adherence to SLAs. Track application performance, upgrades, and release management. Validate and document system configurations, integrations, and dependencies.3. Collaboration & Administration Work with business process owners to ensure applications meet functional and operational requirements. Collaborate with Enterprise Architects and IT leadership to ensure governance, security, and integration standards. Contribute to digital innovation initiatives and continuous improvement of user experience and efficiency. Maintain documentation of application inventory, dependencies, and data flows.4. IT Governance & Compliance Implement and maintain IT governance frameworks, standards, and policies. Coordinate IT audits, risk assessments, and compliance reviews. Monitor adherence to change management, backup, and data retention policies. Support KPI reporting, compliance dashboards, and periodic access audits in coordination with audit and security teams. Communications & Working Relationships Internal Assistant IT Manager Enterprise Architect Application & Development Teams Project Managers and Business Units Operations and F&B Teams Cybersecurity and Compliance Teams External Managed Service Providers System Integrators Technology Vendors Consultants and Partner Organizations Selection Criteria A. Qualifications & Experience Essential Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.6–10 years of experience in IT applications within enterprise or multi-system environments. Experience supporting applications in hospitality, leisure, or retail sectors (POS, CRM, ERP, Loyalty). Strong understanding of system integrations, APIs, databases, and application lifecycle management. Experience working in multi-vendor and managed services environments. Proven involvement in governance, architecture, or service delivery oversight. Strong communication, vendor management, and analytical skills. Desirable Exposure to finance, HR, CRM, POS, loyalty, and customer engagement platforms. Familiarity with ITIL, Agile, or Waterfall methodologies. Certifications in application platforms, ITIL, or PMP (preferred but not mandatory). B. Skills & Competencies Strong knowledge of enterprise and business applications (POS, CRM, ERP, Loyalty, Customer Platforms). Expertise in integrations, middleware, APIs, and data flows. Ability to translate business requirements into clear application solutions. Strong troubleshooting and structured problem-solving skills. Excellent stakeholder management and documentation abilities. Highly organized, proactive, and capable of managing multiple projects independently. Ability to review and challenge vendor proposals constructively. C. Tools & Technologies Applications: POS, CRM, ERP, Loyalty, Customer Management Systems Integration & Data: API management tools, ETL platforms, middleware Databases & Reporting: SQL-based databases, Power BI or equivalent Cloud Platforms: Microsoft Azure, AWS, or equivalent Security & Governance: RBAC, SSO, COBIT, ISO 27001, ITILProject Tools: Jira, Microsoft Teams, Confluence

L3 IT Security Engineer _M365 Location: Dubai<br>Job Overview <br>We are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.<br>Key Responsibilities • Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.• Threat Hunting & Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.• Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.• Automation & Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced Power Shell modules to automate incident remediation and policy enforcement.• Architecture & Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.• Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team• Device & Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune• Auditing & Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs• Mentorship & Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).<br>Qualifications & Requirements • Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.• KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.• Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.<br><br>Certifications• Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).<br>• Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.<br>This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.<br>Key Responsibilities• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms.• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations.• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.• Drive standardized SDLC, Dev Ops, release governance and quality controls across internal teams, vendors and managed service partners.• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.<br>Must-Have Experience✓ Strong experience managing enterprise/business applications in a complex, multi-system environment.✓ Strong hands-on functional/technical exposure to CRM + Loyalty/Membership + POS systems.✓ Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest-centric environments is strongly preferred.✓ Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.✓ Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.✓ Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.✓ Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go-live.✓ Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.✓ Experience managing MSPs, System Integrators and technology vendors.✓ Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.✓ Experience supporting technology across multiple properties/sites/business units is highly desirable.<br>Technology Environment CRM | Loyalty & Membership | POS | ERP | Golf Management Systems | PMS | Guest Management | APIs | Middleware | ETL | SQL | Azure/AWS | IAM | SSO | RBAC | Power BI | Jira | Confluence

<p>IT Business Analyst</p><p><strong>Experience:</strong> 5–10 years<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-time</p><p>Job Summary</p><p>We are looking for an experienced <strong>IT Business Analyst</strong> to bridge the gap between business stakeholders and technology teams. The candidate will be responsible for understanding business requirements, analyzing processes and translating them into clear functional and technical requirements.</p><p>Key Responsibilities</p><ul><li><p>Gather and analyze business and technology requirements.</p></li><li><p>Conduct stakeholder interviews, workshops and requirement-gathering sessions.</p></li><li><p>Document business requirements, functional requirements and user stories.</p></li><li><p>Analyze existing business processes and identify improvement opportunities.</p></li><li><p>Create process flows, use cases and functional specifications.</p></li><li><p>Translate business requirements into actionable requirements for development teams.</p></li><li><p>Work closely with Product Owners, Developers, QA and Solution Architects.</p></li><li><p>Define acceptance criteria and support test-case development.</p></li><li><p>Coordinate UAT activities and stakeholder sign-off.</p></li><li><p>Analyze system integrations and data flows.</p></li><li><p>Support implementation, deployment and post-production activities.</p></li><li><p>Identify business risks, dependencies and process gaps.</p></li><li><p>Prepare dashboards, reports and management documentation.</p></li><li><p>Support Agile/Scrum ceremonies where applicable.</p></li></ul><p>Required Skills</p><ul><li><p>Business requirements gathering</p></li><li><p>BRD / FRD preparation</p></li><li><p>User stories</p></li><li><p>Acceptance criteria</p></li><li><p>Process mapping</p></li><li><p>BPMN / UML</p></li><li><p>SQL and data analysis</p></li><li><p>API and integration concepts</p></li><li><p>JIRA / Confluence</p></li><li><p>Agile / Scrum</p></li><li><p>UAT management</p></li><li><p>Stakeholder management</p></li></ul><p>Preferred Certifications</p><ul><li><p>CBAP</p></li><li><p>PMI-PBA</p></li><li><p>Certified Scrum Product Owner / Scrum-related certification</p></li></ul><p>Industry Exposure</p><p>Banking, FinTech, Insurance, Telecom, Government, Retail, Healthcare or enterprise applications.</p><br><p><strong>Desired Candidate Profile</strong></p><p>Key Competencies</p><ul><li><p>Analytical thinking</p></li><li><p>Business process analysis</p></li><li><p>Communication</p></li><li><p>Stakeholder management</p></li><li><p>Documentation</p></li><li><p>Problem solving</p></li><li><p>Facilitation skills</p></li></ul>

MAIN OBJECTIVE OF ROLE<br><br>To oversee the day-to-day operations of flydubai’s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements.<br><br>Key Responsibilities<br><br>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes. Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times. Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness. Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals. Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems. Develops and recommends service desk policies and procedures and oversees its implementation. Identifying and implementing process improvements to increase efficiency and customer satisfaction. Develops and updates the knowledge base used by the service desk technicians. Manages all high severity incidents including post incident review of major incidents. Supervises user access management on applications, Office 365 Admin Center and active directory service for users & groups creation, deletion, and suspension. Analyses trends in Service Desk requests and generate statistical monthly report. Provides after office hours support as needed. Administers and maintains agility in ITSM tool customization, and automation.<br><br>Qualifications<br><br>Bachelor's Degree (3+ years) Degree in Computer Science or Information Technology Fluent in English & Arabic ITSM system, Manage Engine, Summit IT, Service Now Years with qualifications: 5 - 7 years ITIL Practitioner certification<br><br>COMPETENCIES<br><br>Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude)<br><br>Isr Requirements<br><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

<p> We are looking for a skilled IT Technician to support the installation of IT infrastructure projects. The candidate will be responsible for structured cabling, fiber optic splicing, network rack installation, CCTV installations, and basic electrical work under the direction of the IT Site Supervisor.</p><br><ul><li><p>Pull, route, and terminate Cat6/Cat6A and fiber optic cables.</p></li><li><p>Perform fiber optic splicing and testing.</p></li><li><p>Install and organize network racks.</p></li><li><p>Install and mount network equipment including switches, firewalls, patch panels, UPS, and wireless access points.</p></li><li><p>Install and terminate CCTV cameras and related cabling.</p></li><li><p>Assist with access control and other low-voltage systems.</p></li><li><p>Perform basic electrical work required for IT installations.</p></li><li><p>Label, test, and document all installed cables.</p></li><li><p>Follow installation drawings and supervisor instructions.</p></li><li><p>Maintain housekeeping and comply with site safety requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2–5 years of experience in structured cabling and IT infrastructure installation.</p></li><li><p>Hands-on experience in fiber optic splicing.</p></li><li><p>Experience in CCTV installation and cabling.</p></li><li><p>Knowledge of network rack installation and cable management.</p></li><li><p>Basic electrical installation knowledge.</p></li><li><p>Ability to read installation drawings.</p></li><li><p>Good communication and teamwork skills.</p></li></ul>

<p>Job Title: IT Site Supervisor Location: Dubai, UAE Job Summary We are seeking an experienced IT Site Supervisor to lead onsite IT infrastructure projects. The successful candidate will supervise technicians, coordinate daily activities, ensure quality installations, and deliver projects safely and on schedule.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Supervise and manage all IT technicians on site.</p></li><li><p>Plan daily work schedules and assign tasks.</p></li><li><p>Read and interpret network, CCTV, and fiber optic drawings.</p></li><li><p>Supervise structured cabling and fiber optic splicing activities.</p></li><li><p>Ensure proper installation of network racks, switches, firewalls, patch panels, UPS, wireless access points, and CCTV systems.</p></li><li><p>Inspect workmanship and ensure compliance with company quality standards.</p></li><li><p>Coordinate with project managers, consultants, contractors, and clients.</p></li><li><p>Monitor project progress and prepare daily site reports.</p></li><li><p>Ensure site safety and compliance with company procedures.</p></li><li><p>Manage site materials, tools, and manpower.</p></li><li><p>Troubleshoot installation issues and provide technical guidance.</p></li><li><p>Train and mentor junior technicians</p></li></ul><br><p>Requirements</p><ul><li><p>5–8 years of experience in IT infrastructure projects.</p></li><li><p>Minimum 2 years of experience in a supervisory role.</p></li><li><p>Strong knowledge of structured cabling, fiber optic splicing, CCTV, network infrastructure, and rack installations.</p></li><li><p>Ability to read AutoCAD and technical drawings.</p></li><li><p>Good leadership, communication, and organizational skills.</p></li><li><p>UAE Driving License is mandatory.</p></li></ul><br><p>Preferred Certifications</p><ul><li><p>Fiber Optic Splicing Certification</p></li><li><p>Structured Cabling Certification</p></li><li><p>Cisco CCNA or equivalent networking certification</p></li><li><p>CCTV installation certification</p></li></ul>

<ul><li>Develop and execute a comprehensive sales strategy to achieve ambitious revenue targets within the IT sector.</li><li>Lead, mentor, and inspire a high-performing sales team, fostering a culture of success and continuous improvement.</li><li>Identify and penetrate new market segments and strategic accounts, driving significant business growth.</li><li>Build and maintain strong, long-term relationships with key enterprise clients and C-level executives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA preferred.</li><li>Minimum of 7-10 years of progressive experience in IT sales, with at least 3-5 years in a leadership capacity.</li><li>Proven track record of exceeding sales quotas and driving revenue growth in enterprise software or IT services.</li><li>Deep understanding of cloud computing, cybersecurity, AI, data analytics, or other relevant IT domains.</li></ul>

<p>The IT Business Analyst (Automotive) acts as the bridge between automotive operations and technology delivery.<br>This role ensures that dealership business processes — across Service, Spare Parts and Operations — are clearly defined, audit-ready, and aligned with industry best practice, while remaining scalable across current and future markets.<br>The role plays a critical part in the ERPNext/DMS implementation, guiding the business toward standardised, efficient, and technology-enabled dealership operations.<br></p><p><br></p><p><strong>Key roles:</strong></p><p><strong>Business Requirements & Process Excellence</strong></p><ul><li><p>Lead the end-to-end definition, documentation, and validation of business requirements for ERPNext/DMS and future digital initiatives.</p></li><li><p>Map and optimise end-to-end dealership processes, with a primary focus on After-Sales (Service, Workshop & Spare Parts).</p></li><li><p>Conduct current-vs-future-state and gap analyses to drive process improvement.</p></li><li><p>Identify inefficiencies and propose pragmatic, industry-aligned improvements.</p><p><br></p></li></ul><p><strong>Automotive Domain Leadership (Subject Matter Expertise)</strong></p><ul><li><p>Act as Subject Matter Expert for automotive dealership operations.</p></li><li><p>Ensure ERP and DMS system designs reflect real-world dealership practices, not theoretical workflows.</p></li><li><p>Challenge business assumptions and requirements where misaligned with best practice or scalability.</p></li><li><p>Actively guide ERPNext/DMS configuration decisions based on dealership standards.<br></p><br></li></ul><p><strong>Audit, Governance & Compliance</strong></p><ul><li><p>Ensure business processes and system requirements are fully documented and audit-ready.</p></li><li><p>Support Internal Audit reviews and remediation efforts.</p></li><li><p>Embed governance, control, and traceability into business and system processes.</p></li></ul><p><br></p><p><strong>IT–Business Engagement</strong></p><ul><li><p>Serve as the primary interface between business stakeholders and IT teams.</p></li><li><p>Translate complex business needs into clear, actionable functional specifications.</p></li><li><p>Facilitate workshops, requirement-gathering sessions, and validation meetings.</p></li><li><p>Act as a trusted advisor to business leaders on process and system design.</p></li></ul><p><br></p><p><strong>Solution Delivery Support</strong></p><ul><li><p>Work closely with ERPNext/DMS implementation and integration partners.</p></li><li><p>Maintain functional design documents, process maps, and specifications.</p></li><li><p>Coordinate with development, integration, and testing teams to ensure requirements are delivered as intended.</p></li></ul><p><br></p><p><strong>Continuous Improvement & Digital Roadmap</strong></p><ul><li><p>Identify opportunities for automation, standardisation, and digital enablement.</p></li><li><p>Promote consistent processes across branches and markets.</p></li><li><p>Contribute to the automotive digital roadmap with a strong process and governance lens.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Experience:</strong></p><ul><li><p>Minimum 7 years as an IT Business Analyst within an automotive dealership environment.</p></li><li><p>Mandatory: direct, hands-on experience in After-Sales (Service, Workshop & Spare Parts) operations, including process design and systems support for warranty, job cards, technician scheduling, parts inventory, and customer service workflows. This is a specific capability gap the role is intended to close; candidates without demonstrable After-Sales exposure will not be considered.</p></li><li><p>Strong understanding of Dealer Management Systems (DMS) and ERP platforms.</p></li><li><p>Proven experience in end-to-end process mapping and optimisation.</p></li><li><p>Experience supporting multi-branch or multi-market dealership operations.</p></li><li><p>Strong analytical, documentation, and stakeholder management skills.</p></li><li><p>English required; Arabic advantageous.</p></li></ul><br><p><strong>Soft Skills & Competencies:</strong></p><ul><li><p>Structured, analytical thinker with strong attention to detail.</p></li><li><p>Confident communicator capable of influencing senior stakeholders.</p></li><li><p>Comfortable operating in fast-paced, changing environments.</p></li><li><p>High integrity, strong governance mindset, and audit awareness.</p></li></ul>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead IT activities for new site openings from planning through go-live.</p><p>Manage end-to-end IT infrastructure and technology projects.</p><p>Coordinate with Infrastructure, Networks, Telecom, Applications, Service Delivery, Asset Management, and external vendors.</p><p>Drive project planning, scheduling, risk management, and executive reporting.</p><p>Oversee site readiness, installations, testing, and project execution.</p><p>Prepare BOQs and ensure timely milestone completion</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5–8 years of IT Project Management experience </p><p>Site rollouts, retail technology, or infrastructure deployment projects </p><p>Experience with POS, Network Infrastructure, RFID, Wi-Fi, Telecom, IoT, or related technologies ✅ Strong stakeholder and vendor management skills </p><p>PMP/PRINCE2 certification is an advantage</p><p></p></section>

<p>Position Title: IT Director Employment Type: Full Time Salary: depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: • Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems • Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue • Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling • Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments • Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>• Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. • Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred • Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred • Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage • Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks </p>

<p>Position Title: IT Director Employment Type: Full Time Salary: up to 25,000 AED inclusive depending on experience and qualifications plus family benefits Job Location: Dubai, UAE About the Client: A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE Job Description: - Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems - Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue - Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling - Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments - Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications: - Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity. - Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred - Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred - Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage - Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks How to Apply: Send your CV in word format to: FNBOPSJOBS2021 GMAIL DOT COM and use “IT Director ” as email subject Most important screening questions: 1. Do you have experience leading IT operations and digital transformation within a multi-unit Retail, QSR, F&B, or Hospitality business? If yes, please briefly describe the scale of operations and your key responsibilities. 2. Have you managed technologies such as POS systems, self-ordering kiosks, loyalty platforms, drive-thru technology, kitchen automation, or third-party delivery integrations? Which systems have you worked with, and what were your key achievements? 3. Have you held a senior IT leadership role with responsibility for ERP systems (SAP, Oracle, or Microsoft Dynamics), cloud infrastructure, IT budgets (CAPEX/OPEX), and technology project delivery? Please share the size of the team and budget you managed.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Perform cold calling and identify potential business opportunities. </p></li><li><p>Fix appointments and schedule meetings for the marketing/business development team. </p></li><li><p>Handle email outreach campaigns and client communications professionally. </p></li><li><p>Explain company services, IT solutions, and project offerings to prospective clients. </p></li><li><p>Follow up with leads and maintain regular communication to improve conversion opportunities</p></li><li><p>Coordinate with internal teams for smooth lead handling and project discussions. Maintain lead database, CRM records, and sales activity reports. </p></li><li><p>Build and maintain strong relationships with prospects and clients. </p></li><li><p>Support the sales team in achieving monthly and quarterly business targets. </p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Candidates with prior experience in Gulf countries, especially in sales, client coordination, or business development roles, will be highly preferred. </p></li><li><p>Excellent verbal and written communication skills. </p></li><li><p>Strong convincing and coordination abilities. </p></li><li><p>Experience in cold calling and client follow-up. </p></li><li><p>Good understanding of IT services and project coordination. </p></li><li><p>Ability to work independently and manage multiple leads efficiently. </p></li><li><p>Proficiency in MS Office, email communication, CRM tools, and online meeting platforms. </p></li></ul><p></p></section>

Hiring: Business Development Consultant – IT Services | Dubai, UAE???? Location: Dubai, UAE???? Employment Type: Full-time⏳ Experience: 3–8 years???? Notice Period: Immediate joiners to maximum 30 days???? Valid UAE/Dubai Driving License + Own Car: Mandatory About the Role We are seeking a dynamic and results-driven Business Development Consultant to drive new business opportunities, promote IT services, and expand the customer base across the UAE market. The ideal candidate will have strong B2B sales experience, a consultative sales approach, and the ability to build lasting client relationships while consistently achieving revenue targets. Key Responsibilities• Conduct market research to identify target industries, potential clients, and emerging IT trends in the UAE/Dubai market.• Develop and execute business development strategies to generate new business opportunities.• Identify and qualify prospects through networking, referrals, cold outreach, and industry events.• Build and maintain a healthy sales pipeline using CRM.• Engage with C-level executives, IT leaders, and key decision-makers.• Present IT services by demonstrating business value and ROI.• Collaborate with technical teams to develop customized proposals and solution presentations.• Manage the complete sales cycle from prospecting to deal closure.• Lead commercial negotiations and close new business opportunities.• Consistently achieve or exceed assigned sales targets.• Build long-term client relationships and identify cross-selling and upselling opportunities.• Prepare regular reports on sales activities, pipeline status, forecasts, and revenue performance. Mandatory Requirements• Must currently be based in Dubai with strong exposure to the UAE/Dubai IT market.• Proven B2B sales experience, preferably in IT Services, Managed Services, Cloud Solutions, or Cybersecurity.• Strong hunting mindset with proven experience in acquiring new clients and closing business opportunities.• Experience engaging with decision-makers and building long-term client relationships.• Immediate joiner or maximum 30 days' notice period.• Valid UAE/Dubai driving license and own car are mandatory.• Willingness to extensively travel across Dubai as per business requirements.• Currently involved in AI-based product sales.• No employment gaps.• No frequent job hopping; ideally, at least 2.5 years with a single organization.• Comfortable working in an Individual Contributor (IC) role.• Fluency in English is mandatory; Arabic is an added advantage.• MBA is preferred. Qualifications• Bachelor's degree in Business Administration, Information Technology, or a related field.• Proven experience in B2B sales of IT services, cloud solutions, managed services, or digital transformation solutions.• Strong understanding of the UAE/Dubai IT market and customer landscape.• Excellent prospecting, networking, relationship-building, communication, presentation, and negotiation skills.• Self-motivated, target-oriented, and capable of working independently.• Experience using CRM platforms and Microsoft Office. Important Candidates must ensure that their Linked In profile accurately matches their resume. Profiles with mismatched or outdated information will not be considered. If you are a suitable candidate, please update your Linked In profile before submission, as it will be cross-verified.???? Interested candidates can share their updated CV at:nidhi.sharma@excellentopportunity.co.in