JavaScript Jobs - Dubai UAE

Job Title: Senior IT Support Engineer<br>Position Overview Fortes Education is seeking an experienced Senior IT Support Engineer to provide advanced technical support across our corporate offices and schools. This role is responsible for maintaining a secure, reliable, and high-performing IT environment while supporting staff, students, and teaching technologies. The ideal candidate will have strong hands-on experience administering both Microsoft 365 and Google Workspace for Education environments, alongside enterprise infrastructure, networking, endpoint management, cybersecurity, and school technology platforms. The role also plays an important part in IT projects, infrastructure upgrades, service improvement initiatives, and ensuring exceptional end-user support.<br>Key Responsibilities Google Workspace & Microsoft 365Administer and support Google Workspace for Education including Google Admin Console, Organizational Units, user provisioning, Groups, Google Classroom, Drive governance, and security policies. Administer Microsoft 365 services including Exchange Online, Teams, Share Point, One Drive, Entra ID, Active Directory, Azure, and Group Policies. Manage identity and access management (IAM), user lifecycle, permissions, and security policies across both ecosystems. <br>Infrastructure & Networking Deploy, configure, and support Windows Server environments, desktops, laptops, tablets, printers, and enterprise applications. Manage Layer 2/Layer 3 networking, wireless infrastructure, VLANs, DHCP, DNS, VPNs, firewalls, and WAN connectivity. Perform advanced troubleshooting and root cause analysis across infrastructure, network, hardware, software, and cloud environments. <br>School Technology & End User Support Support school MIS platforms (i SAMS, SIMS, Bromcom, or equivalent). Maintain classroom technologies including interactive displays, AV systems, conferencing solutions, and digital learning platforms. Deliver responsive technical support to both corporate and academic users while meeting agreed SLAs. <br>IT Operations & Projects Manage endpoint deployment, imaging, patching, endpoint security, backups, disaster recovery, software licensing, and asset management. Participate in infrastructure upgrades, cloud implementations, cybersecurity initiatives, and technology improvement projects. Maintain accurate documentation and collaborate with vendors, service providers, and internal stakeholders. Use AI-powered tools to improve troubleshooting, documentation, automation, and service delivery. <br>Candidate Requirements Education Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Experience Minimum 5 years' experience in a senior IT support or infrastructure support role. Experience supporting both corporate and academic environments is highly desirable. Previous experience within an educational institution will be an advantage. <br>Essential Technical Skills Candidates should have strong hands-on experience with:Google Workspace for Education (Google Admin Console, OUs, Google Classroom, Drive, user administration) – Essential Microsoft 365 (Exchange Online, Teams, Share Point, One Drive, Entra ID) Windows Server, Active Directory, Azure Network infrastructure (Layer 2/3 switching, wireless, firewalls, VLANs, DHCP/DNS, WAN) Endpoint management (Intune, SCCM, Autopilot or equivalent) Identity & Access Management (IAM) Backup, disaster recovery, endpoint protection, and cybersecurity best practices School MIS platforms (i SAMS, SIMS, Bromcom, or equivalent) will be a strong advantage Classroom AV, interactive displays, and conferencing technologies AI-powered productivity and automation tools <br>Professional Skills Excellent communication and customer service skills. Strong analytical and troubleshooting ability. Ability to work independently and manage competing priorities. High attention to detail with excellent documentation practices. Calm and professional under pressure, particularly during teaching hours and business-critical incidents. Strong stakeholder management and teamwork skills.<br>How to Apply: Interested candidates can apply on our website http://fortes.co/Careers

<ul><li><p>We are looking for a <strong>Project Coordinator</strong> to support the day-to-day coordination and administration of projects for a banking client. The role will assist the project team with tracking deliverables, maintaining project documentation, reporting, meeting coordination, and stakeholder follow-ups.</p><p>Key Responsibilities</p><ul><li><p>Support <strong>day-to-day project coordination and tracking</strong> of activities, milestones, deliverables, and timelines.</p></li><li><p>Maintain project plans, action trackers, RAID logs, status reports, and other project documentation.</p></li><li><p>Coordinate project meetings, prepare agendas, record <strong>minutes of meetings (MoM)</strong>, and follow up on action items.</p></li><li><p>Support preparation of <strong>weekly/monthly project status reports and dashboards</strong>.</p></li><li><p>Coordinate with business, technology, vendors, and other stakeholders to ensure timely completion of assigned activities.</p></li><li><p>Track project risks, issues, dependencies, and escalations and ensure appropriate follow-up.</p></li><li><p>Maintain project governance documentation and ensure records are accurate and up to date.</p></li><li><p>Assist the Project Manager with <strong>project administration, presentations, reporting, and stakeholder communication</strong>.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>3–5 years of experience</strong> in Project Coordination, PMO, or project administration, preferably within <strong>banking or financial services</strong>.</p></li><li><p>Good understanding of <strong>project management methodologies, governance, reporting, and documentation</strong>.</p></li><li><p>Proficiency in <strong>MS Excel, PowerPoint, Word, and project tracking tools</strong>.</p></li><li><p>Strong organisational, coordination, and follow-up skills.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Ability to manage multiple activities, priorities, and deadlines in a <strong>fast-paced, regulated banking environment</strong>.</p></li><li><p><strong>PMP, PRINCE2, or similar certification</strong> will be an advantage.</p></li></ul><br><p><strong>Skills</strong></p><p>Project Management</p><p>Excel</p><p>Communication</p>

<p>Job Description: - Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives. - Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance. - Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency. - Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance. - Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications: - Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations. - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage. - Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management. - Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>

<p>Job Description: - Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives. - Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance. - Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency. - Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance. - Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications: - Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations. - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage. - Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management. - Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>

<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites. The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation. Key Responsibilities: Technology Strategy & Digital Transformation - Develop and implement the company's IT strategy aligned with business objectives. - Lead digital transformation initiatives across corporate departments and construction projects. - Establish technology roadmaps that support operational excellence and business growth. - Manage annual IT budgets, technology investments, and strategic planning. IT Infrastructure & Operations - Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing. - Standardise IT infrastructure across offices, project sites, and regional operations. - Ensure high availability, performance, and reliability of all critical business systems. - Manage disaster recovery, backup strategies, and business continuity planning. Cybersecurity - Develop and implement enterprise-wide cybersecurity policies and best practices. - Oversee endpoint protection, firewalls, identity and access management, and network security. - Lead vulnerability management, penetration testing, and cyber incident response. - Promote cybersecurity awareness and compliance throughout the organisation. Enterprise Applications - Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions. - Ensure seamless integration and performance of enterprise applications that support business and project operations. - Drive continuous improvement of digital workflows and system capabilities. Construction Technology - Lead the implementation and optimisation of construction technology platforms. - Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives. - Collaborate with project teams to improve project delivery through technology innovation. Artificial Intelligence & Automation - Identify and implement AI-driven solutions to improve operational efficiency. - Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation. - Evaluate emerging technologies that enhance productivity and business intelligence. Vendor & Technology Management - Manage relationships with IT vendors, software providers, and managed service partners. - Negotiate technology contracts, software licensing, and hardware procurement. - Monitor vendor performance and ensure compliance with service level agreements. Governance & Compliance - Develop and maintain IT governance frameworks, policies, and technology standards. - Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations. - Support internal and external audits while maintaining best-practice IT governance. Leadership & Team Development - Lead and develop the internal IT function. - Manage external consultants and specialist technology providers. - Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline. - Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable. - 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role. - Proven experience within the construction or contracting industry. - Demonstrated success leading enterprise-wide digital transformation initiatives. - Strong knowledge of Microsoft Azure cloud technologies. - Extensive Microsoft 365 administration experience. - Advanced networking, infrastructure, cloud, and virtualisation expertise. - Strong understanding of cybersecurity frameworks and enterprise security. - Experience implementing and managing ERP systems. - Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms. Preferred Experience - Building Information Modelling (BIM) technologies. - Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar. - Artificial Intelligence implementation within enterprise environments - ISO 27001 standards and information security governance. - VMware or Hyper-V virtualisation platforms.</p>

<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites. The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation. Key Responsibilities: Technology Strategy & Digital Transformation - Develop and implement the company's IT strategy aligned with business objectives. - Lead digital transformation initiatives across corporate departments and construction projects. - Establish technology roadmaps that support operational excellence and business growth. - Manage annual IT budgets, technology investments, and strategic planning. IT Infrastructure & Operations - Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing. - Standardise IT infrastructure across offices, project sites, and regional operations. - Ensure high availability, performance, and reliability of all critical business systems. - Manage disaster recovery, backup strategies, and business continuity planning. Cybersecurity - Develop and implement enterprise-wide cybersecurity policies and best practices. - Oversee endpoint protection, firewalls, identity and access management, and network security. - Lead vulnerability management, penetration testing, and cyber incident response. - Promote cybersecurity awareness and compliance throughout the organisation. Enterprise Applications - Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions. - Ensure seamless integration and performance of enterprise applications that support business and project operations. - Drive continuous improvement of digital workflows and system capabilities. Construction Technology - Lead the implementation and optimisation of construction technology platforms. - Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives. - Collaborate with project teams to improve project delivery through technology innovation. Artificial Intelligence & Automation - Identify and implement AI-driven solutions to improve operational efficiency. - Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation. - Evaluate emerging technologies that enhance productivity and business intelligence. Vendor & Technology Management - Manage relationships with IT vendors, software providers, and managed service partners. - Negotiate technology contracts, software licensing, and hardware procurement. - Monitor vendor performance and ensure compliance with service level agreements. Governance & Compliance - Develop and maintain IT governance frameworks, policies, and technology standards. - Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations. - Support internal and external audits while maintaining best-practice IT governance. Leadership & Team Development - Lead and develop the internal IT function. - Manage external consultants and specialist technology providers. - Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline. - Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable. - 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role. - Proven experience within the construction or contracting industry. - Demonstrated success leading enterprise-wide digital transformation initiatives. - Strong knowledge of Microsoft Azure cloud technologies. - Extensive Microsoft 365 administration experience. - Advanced networking, infrastructure, cloud, and virtualisation expertise. - Strong understanding of cybersecurity frameworks and enterprise security. - Experience implementing and managing ERP systems. - Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms. Preferred Experience - Building Information Modelling (BIM) technologies. - Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar. - Artificial Intelligence implementation within enterprise environments - ISO 27001 standards and information security governance. - VMware or Hyper-V virtualisation platforms.</p>

Business Development Manager - IT Outsourcing & Managed Staffing Location: Dubai, United Arab Emirates Employment Type: Full-time Work Arrangement: Office-based, with client meetings across the UAE as required Fixed Salary: AED 15,000–20,000 per month Additional Earnings: Sales commission, performance incentives and bonus About the Opportunity We are recruiting on behalf of a confidential UAE-based company specialising in IT outsourcing, technical staffing and managed workforce solutions. The company enables organisations to access qualified IT and technical professionals without placing those resources directly on the client’s payroll. The outsourced personnel are employed, administered and supported through the service provider, allowing clients to obtain the technical capabilities they require through a professionally managed outsourcing arrangement. Our client is seeking an experienced and commercially driven Business Development Manager to expand its client portfolio and generate new business within the UAE market. This position is particularly suited to someone who already understands the UAE IT outsourcing, technical staffing, managed services, BPO or workforce-solutions market and has established relationships with relevant corporate decision-makers. Key Responsibilities Identify and develop new business opportunities for IT outsourcing, technical staffing and managed workforce solutions. Approach organisations that require IT and technical specialists through an outsourced employment model. Generate qualified leads through professional relationships, market research, referrals, networking and direct business development. Build relationships with key decision-makers, including CIOs, IT directors, HR leaders, procurement teams, business owners and department heads. Understand prospective clients’ technical staffing, workforce and operational requirements. Present customised outsourcing solutions, service models, pricing proposals and commercial presentations. Manage the complete sales cycle from prospecting and qualification through proposal, negotiation and contract closure. Develop and maintain a strong pipeline of prospective clients and active business opportunities. Achieve agreed sales, revenue and account-development targets. Collaborate with recruitment, operations and service-delivery teams to ensure smooth client onboarding and successful deployment. Maintain accurate sales forecasts, activity records and management reports. Monitor market developments, competitor activity and emerging client requirements. Build long-term client relationships that generate recurring and sustainable business. Candidate Requirements At least five years of business development or B2B sales experience within IT outsourcing, technical staffing, BPO, managed services, workforce solutions or a closely related sector. A minimum of three years of relevant business development experience within the UAE market. Demonstrated success in generating new business and closing corporate service contracts. Strong understanding of outsourced staffing, technical resource deployment or managed workforce solutions. An established network of relevant corporate decision-makers within the UAE. A demonstrable portfolio of active or previously developed client relationships within relevant sectors is strongly preferred. Candidates without an immediately accessible client portfolio may still be considered if they possess a strong UAE professional network and a proven record of opening new accounts. Strong communication, commercial presentation, negotiation and relationship-management skills. Ability to prepare professional proposals, pricing submissions and sales presentations. Strong commercial awareness and the ability to manage a structured sales pipeline. Experience working with international clients or markets is an advantage. Bachelor’s degree required; an MBA or relevant postgraduate qualification is preferred. Professional English communication skills are essential. A valid UAE driving licence is mandatory. Ability and willingness to attend client meetings across Dubai and other UAE locations when required. Candidates must respect all existing confidentiality, data-protection, non-disclosure and contractual obligations relating to current or former employers and clients. Compensation and Incentives The successful candidate will receive:A fixed monthly salary of AED 15,000–20,000, depending on relevant experience, market knowledge, existing relationships and demonstrated commercial achievements. Sales commission in addition to the fixed salary. Performance-based incentives. Eligibility for a performance bonus based on agreed targets and company policy. Full details of the commission and incentive structure will be discussed with shortlisted candidates. Working Arrangement This is a full-time, office-based position in Dubai. The Business Development Manager will work primarily from the company’s office but will be expected to attend external meetings, presentations, networking activities and client visits whenever commercially required. How to Apply Please apply through Linked In with an updated CV. Applicants are encouraged to include a brief introduction covering:Their experience in IT outsourcing, technical staffing, managed services, BPO or workforce solutions. Their business development experience within the UAE. The industries and decision-maker groups they have previously worked with. Examples of significant accounts or contracts they have successfully developed. The strength and relevance of their current UAE professional network. Their current location, availability and notice period. The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process. Applications will be assessed according to qualifications, relevant sector experience, UAE market exposure, commercial achievements and overall suitability for the position. No fee will be charged to candidates at any stage of the recruitment process.<br>This recruitment process is being facilitated by 7 Quality LLC on behalf of a confidential client. The successful candidate will be employed directly by the client company.<br>The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process.

Business Development Manager - IT Outsourcing & Managed Staffing Location: Dubai, United Arab Emirates Employment Type: Full-time Work Arrangement: Office-based, with client meetings across the UAE as required Fixed Salary: AED 15,000–20,000 per month Additional Earnings: Sales commission, performance incentives and bonus About the Opportunity We are recruiting on behalf of a confidential UAE-based company specialising in IT outsourcing, technical staffing and managed workforce solutions. The company enables organisations to access qualified IT and technical professionals without placing those resources directly on the client’s payroll. The outsourced personnel are employed, administered and supported through the service provider, allowing clients to obtain the technical capabilities they require through a professionally managed outsourcing arrangement. Our client is seeking an experienced and commercially driven Business Development Manager to expand its client portfolio and generate new business within the UAE market. This position is particularly suited to someone who already understands the UAE IT outsourcing, technical staffing, managed services, BPO or workforce-solutions market and has established relationships with relevant corporate decision-makers. Key Responsibilities Identify and develop new business opportunities for IT outsourcing, technical staffing and managed workforce solutions. Approach organisations that require IT and technical specialists through an outsourced employment model. Generate qualified leads through professional relationships, market research, referrals, networking and direct business development. Build relationships with key decision-makers, including CIOs, IT directors, HR leaders, procurement teams, business owners and department heads. Understand prospective clients’ technical staffing, workforce and operational requirements. Present customised outsourcing solutions, service models, pricing proposals and commercial presentations. Manage the complete sales cycle from prospecting and qualification through proposal, negotiation and contract closure. Develop and maintain a strong pipeline of prospective clients and active business opportunities. Achieve agreed sales, revenue and account-development targets. Collaborate with recruitment, operations and service-delivery teams to ensure smooth client onboarding and successful deployment. Maintain accurate sales forecasts, activity records and management reports. Monitor market developments, competitor activity and emerging client requirements. Build long-term client relationships that generate recurring and sustainable business. Candidate Requirements At least five years of business development or B2B sales experience within IT outsourcing, technical staffing, BPO, managed services, workforce solutions or a closely related sector. A minimum of three years of relevant business development experience within the UAE market. Demonstrated success in generating new business and closing corporate service contracts. Strong understanding of outsourced staffing, technical resource deployment or managed workforce solutions. An established network of relevant corporate decision-makers within the UAE. A demonstrable portfolio of active or previously developed client relationships within relevant sectors is strongly preferred. Candidates without an immediately accessible client portfolio may still be considered if they possess a strong UAE professional network and a proven record of opening new accounts. Strong communication, commercial presentation, negotiation and relationship-management skills. Ability to prepare professional proposals, pricing submissions and sales presentations. Strong commercial awareness and the ability to manage a structured sales pipeline. Experience working with international clients or markets is an advantage. Bachelor’s degree required; an MBA or relevant postgraduate qualification is preferred. Professional English communication skills are essential. A valid UAE driving licence is mandatory. Ability and willingness to attend client meetings across Dubai and other UAE locations when required. Candidates must respect all existing confidentiality, data-protection, non-disclosure and contractual obligations relating to current or former employers and clients. Compensation and Incentives The successful candidate will receive:A fixed monthly salary of AED 15,000–20,000, depending on relevant experience, market knowledge, existing relationships and demonstrated commercial achievements. Sales commission in addition to the fixed salary. Performance-based incentives. Eligibility for a performance bonus based on agreed targets and company policy. Full details of the commission and incentive structure will be discussed with shortlisted candidates. Working Arrangement This is a full-time, office-based position in Dubai. The Business Development Manager will work primarily from the company’s office but will be expected to attend external meetings, presentations, networking activities and client visits whenever commercially required. How to Apply Please apply through Linked In with an updated CV. Applicants are encouraged to include a brief introduction covering:Their experience in IT outsourcing, technical staffing, managed services, BPO or workforce solutions. Their business development experience within the UAE. The industries and decision-maker groups they have previously worked with. Examples of significant accounts or contracts they have successfully developed. The strength and relevance of their current UAE professional network. Their current location, availability and notice period. The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process. Applications will be assessed according to qualifications, relevant sector experience, UAE market exposure, commercial achievements and overall suitability for the position. No fee will be charged to candidates at any stage of the recruitment process.<br>This recruitment process is being facilitated by 7 Quality LLC on behalf of a confidential client. The successful candidate will be employed directly by the client company.<br>The identity of the hiring company will be disclosed to suitably qualified shortlisted candidates during the recruitment process.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and proactive *IT System Administrator &amp; Technical Support Specialist* to manage our local network infrastructure, oversee domain administration, and provide reliable technical support to our team. The ideal candidate will be responsible for setting up and maintaining our local server (On-Premises Server), ensuring data security, and troubleshooting daily technical issues to maintain seamless business operations. ## Key Responsibilities &amp; Duties ### 1. Server &amp; Network Management * *Local Server Setup &amp; Maintenance:* Design, configure, and maintain the company’s local server (On-Premises), ensuring high availability, performance, and data storage management. * *Domain &amp; Identity Administration:* Manage the company domain, Active Directory (AD) or Azure AD, user accounts, permissions, and group policies. * *Network Infrastructure:* Set up and manage local network components, including routers, switches, firewalls, Wi-Fi access points, and VPNs for secure remote access. * *Backup &amp; Recovery:* Implement and monitor regular data backup schedules and disaster recovery plans for the local server and critical data. ### 2. Technical Team Support (Helpdesk) * *End-User Support:* Provide prompt technical assistance and troubleshooting for team members regarding hardware, software, operating systems (Windows/Mac), and network connectivity. * *Workstation Deployment:* Prepare, configure, and deploy laptops, desktops, and peripheral devices (printers, scanners) for new hires and existing staff. * *Software Management:* Install, update, and license business-critical software, email clients, and collaboration tools. ### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor alerts across tools and take appropriate action</p></li><li><p>Respond to and resolve incidents within SLA timelines.</p></li><li><p>Manage ticket lifecycle: reassignment, resolution, and closure.</p></li><li><p>Perform basic Windows server checks: failover, services, utilization.</p></li><li><p>Assist with user/group management via AD and Exchange.</p></li><li><p>Maintain updated SOPs, trackers, and incident documentation.</p></li><li><p>Communicate critical incidents (P1/P2) clearly within timelines.</p></li></ul><p>Follow professional email and phone etiquette during escalations</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Seeking a proactive Monitoring &amp; Support Engineer to manage alerts, incidents, and basic server/network checks. The candidate will handle infrastructure monitoring, incident response, documentation, and ensure timely communications, while also assisting in basic server and AD-level tasks</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).</p></li><li><p>Respond to and resolve incidents within SLA timelines.</p></li><li><p>Manage ticket lifecycle: reassignment, resolution, and closure.</p></li><li><p>Perform basic Windows server checks: failover, services, utilization.</p></li><li><p>Assist with user/group management via AD and Exchange.</p></li><li><p>Maintain updated SOPs, trackers, and incident documentation.</p></li><li><p>Communicate critical incidents (P1/P2) clearly within timelines.</p></li><li><p>Follow professional email and phone etiquette during escalations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills:</strong></p><ul><li><p>Basic server admin (Windows), networking, and clustering knowledge.</p></li><li><p>Familiarity with application monitoring and error code interpretation.</p></li><li><p>Working knowledge of Active Directory and Exchange.</p></li><li><p>Strong English communication (written and verbal).</p></li><li><p>Good documentation, stress handling, and decision-making skills.</p></li><li><p>Perform Linux server health</p></li><li><p>Troubleshoot Linux-related alerts, service failures, and performance degradation.</p></li><li><p>Execute basic Linux administration tasks using shell commands.</p></li><li><p>Monitor and validate cluster/failover status where applicable.</p></li><li><p>Support patch validation and server operational checks.</p></li></ul><br><p><strong>Preferred Certifications:</strong></p><ul><li><p>CompTIA Server+, Network+</p></li><li><p>Microsoft MCSA / MCSE</p></li><li><p>ITIL Foundation</p></li></ul><br></li></ul><p></p></section>

Role Description The IT Application Operation Specialist will work part time in a remote capacity, supporting the reliability and performance of key business applications used in HR and organizational development projects. Day-to-day tasks include monitoring application availability, handling incidents and service requests, and providing technical support to users. The specialist will collaborate with stakeholders to understand business processes, document application issues, and assist in implementing enhancements or configuration changes. The role involves troubleshooting application and integration problems, coordinating with vendors or technical teams when needed, and maintaining clear records of support activities. The specialist will also contribute to continuous improvement efforts by analyzing recurring issues and recommending optimization of application workflows. Qualifications Strong Application Support and Technical Support skills, with experience managing and troubleshooting business applications. Solid Information Technology knowledge, including understanding of systems, integrations, and basic networking or infrastructure concepts. Demonstrated Analytical Skills to diagnose issues, interpret data, and propose effective solutions. Understanding of Business Process analysis and documentation to align application operations with organizational needs. Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience with remote work tools, ticketing systems, and structured incident management processes. Clear written and verbal communication skills and the ability to collaborate with non-technical stakeholders. Prior experience supporting HR or enterprise applications is beneficial.

Senior IT Security Operations Engineer The Senior IT Security Operations Engineer is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats while ensuring the security and availability of the organization's IT infrastructure.<br>Key Responsibilities Monitor and manage SIEM, EDR, IDS/IPS, DLP, and security monitoring tools. Investigate security incidents, perform threat hunting, and support incident response activities. Conduct vulnerability assessments and coordinate remediation with IT teams. Manage and optimize security tools, detection rules, and automation playbooks. Prepare incident reports, security metrics, and support compliance audits.<br>Requirements Education & Certifications Bachelor's degree in Computer Science, Information Security, or a related field. Security certifications such as Security+, CEH, Splunk, GIAC, or OSCP are preferred.<br>Experience5–8 years of experience in SOC or IT Security Operations. Hands-on experience with SIEM (Splunk, QRadar, Sentinel), firewalls, EDR/XDR, and endpoint security. Experience with incident response, vulnerability management, and log analysis.<br>Technical Skills Knowledge of Windows, Linux, and cloud platforms (AWS, Azure, or GCP). Understanding of malware, phishing, ransomware, threat intelligence, and MITRE ATT&CK. Python, Power Shell, or Bash scripting is an advantage. Soft Skills Strong analytical, troubleshooting, and communication skills. Ability to work in a 24×7 SOC environment.

<ol><li><p>Administer, maintain and support <strong>Linux servers</strong>, preferably Debian-based distributions, using the command line.</p></li><li><p>Deploy, configure and maintain ZENNER software platforms in <strong>on-premise and customer environments</strong>.</p></li><li><p>Provide remote and on-site technical support for customer installations, including system updates, maintenance and troubleshooting.</p></li><li><p>Perform server maintenance, patching, backups, capacity management and system security.</p></li><li><p>Troubleshoot Linux, system and network issues and perform <strong>root cause analysis</strong>.</p></li><li><p>Manage <strong>TCP/IP networking, routing and firewall configurations</strong>.</p></li><li><p>Deploy and manage containerized applications using <strong>Docker</strong>; Kubernetes experience is an advantage.</p></li><li><p>Monitor infrastructure and applications using tools such as <strong>Prometheus, Grafana and Alertmanager</strong>.</p></li><li><p>Develop scripts and automation using <strong>Bash and Python</strong> to improve system operations and efficiency.</p></li><li><p>Maintain clear technical documentation, system configurations and incident records.</p></li><li><p>Work closely with internal teams, customers and external vendors to resolve technical issues and ensure system reliability.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in <strong>Computer Science, Information Technology, Computer Engineering</strong> or a related field, or equivalent technical qualification.</p></li><li><p>Minimum <strong>3 years of professional experience in Linux System Administration</strong>.</p></li><li><p>Strong hands-on experience with <strong>Linux</strong>, preferably Debian/Ubuntu.</p></li><li><p>Strong command-line administration and server troubleshooting skills.</p></li><li><p>Good knowledge of <strong>TCP/IP, networking, routing and firewalls</strong>.</p></li><li><p>Hands-on experience with <strong>Docker</strong> is required; Kubernetes is an advantage.</p></li><li><p>Experience with monitoring and alerting tools such as <strong>Prometheus, Grafana and Alertmanager</strong> is preferred.</p></li><li><p>Good scripting and automation skills in <strong>Bash and Python</strong>.</p></li><li><p>Strong problem-solving and root-cause analysis skills.</p></li><li><p>Good written and spoken <strong>English</strong>.</p></li><li><p>Ability to work independently and support systems in both internal and customer environments.</p></li></ol>

<p>Position Title: IT Infrastructure and Administration Lead Employment Type: Full Time Salary: Up to 12,000 AED depending on experience and qualifications plus competitive family benefits Benefits: Duty meals, annual education & airline ticket allowance, medical insurance, and family visa sponsorship Job Location: Dubai About the Client: The UAE's premier hospitality management organization, overseeing some of the region's most iconic golf clubs and lifestyle destinations Job Description: • Lead the planning, design, and delivery of enterprise IT infrastructure projects, overseeing the full project lifecycle from requirements gathering, RFP development, solution design, implementation, testing, and transition to managed operations. • Manage and optimize enterprise infrastructure environments, including cloud platforms (Azure/AWS), servers, networks, storage, virtualization, and cybersecurity, ensuring high availability, scalability, performance, and business continuity across multiple locations. • Collaborate with enterprise architects, application teams, business stakeholders, and project managers to deliver secure, scalable, and future-ready infrastructure solutions that align with organizational objectives and digital transformation initiatives. • Oversee Managed Service Providers (MSPs), system integrators, and technology vendors, ensuring SLA compliance, governance, technical quality, cost optimization, and successful execution of infrastructure projects and operational support. • Drive infrastructure governance, compliance, and continuous improvement by supporting disaster recovery, business continuity, risk management, infrastructure monitoring, documentation, and technology roadmaps while promoting operational excellence and innovation. </p><p>• Bachelor's Degree in Information Technology, Computer Science, or a related discipline, with 5+ years of experience in IT Infrastructure, Platform Engineering, or enterprise IT environments. • With proven experience managing IT infrastructure projects, cloud platforms (Azure/AWS), networking, cybersecurity, and enterprise infrastructure solutions; Strong background working with Managed Service Providers (MSPs), system integrators, and third-party vendors, ensuring successful project delivery and SLA compliance. • Hands-on experience supporting enterprise-scale infrastructure initiatives, including cloud migration, disaster recovery, IT governance, and infrastructure lifecycle management. • Excellent analytical, communication, and stakeholder management skills, with the ability to collaborate across cross-functional teams in a fast-paced, multi-site environment.</p>

????️ We're Hiring: IT Infrastructure Solutions Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, IT infrastructure, digital transformation, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Engineering, Cybersecurity, Operations, and Business Services to design and deliver reliable, secure, and scalable technology solutions. The Role We are seeking a technically skilled and solutions-focused IT Infrastructure Solutions Engineer to design, implement, support, and optimize infrastructure solutions that meet business and operational requirements. The role will work across systems, networks, cloud platforms, virtualization, security, and enterprise IT services, helping transform business requirements into practical and reliable infrastructure solutions. Key Responsibilities Design and implement IT infrastructure solutions aligned with business requirements. Analyze infrastructure requirements and recommend appropriate technologies. Develop technical solutions covering servers, networks, storage, cloud, and systems. Evaluate infrastructure architectures for performance, scalability, security, and reliability. Support Windows and Linux server environments. Design and maintain virtualized infrastructure and virtual machines. Support cloud infrastructure across Azure, AWS, or comparable platforms. Develop and maintain enterprise network and connectivity solutions. Configure and troubleshoot DNS, DHCP, TCP/IP, VPN, routing, and switching services. Support Active Directory, Entra ID, authentication, and access-management solutions. Integrate infrastructure solutions with existing corporate IT environments. Conduct technical assessments of existing infrastructure and identify improvement opportunities. Prepare technical designs, architecture documents, diagrams, and implementation plans. Develop solution specifications, technical procedures, and operational documentation. Support infrastructure deployments, migrations, upgrades, and technology refresh projects. Perform infrastructure testing and validate solution performance before production deployment. Monitor infrastructure performance, availability, capacity, and service health. Troubleshoot complex infrastructure incidents and technical issues. Conduct root-cause analysis and develop permanent corrective solutions. Implement infrastructure monitoring, alerting, backup, and recovery solutions. Support disaster recovery and business continuity initiatives. Apply cybersecurity, hardening, patching, and vulnerability-management requirements. Collaborate with cybersecurity teams to ensure infrastructure solutions meet security standards. Evaluate new infrastructure technologies and assess their suitability for business use. Coordinate with technology vendors, consultants, and managed service providers. Assist with vendor technical evaluations and solution comparisons. Provide technical input for infrastructure procurement and technology selection. Estimate infrastructure resources, capacity, licensing, and implementation requirements. Develop scripts and automation to improve infrastructure deployment and administration. Identify opportunities to standardize and automate infrastructure operations. Maintain accurate records of infrastructure configurations, dependencies, and assets. Support change-management, incident-management, and problem-management processes. Prepare technical reports covering infrastructure performance, incidents, risks, and improvements. Participate in infrastructure audits, compliance reviews, and technical assessments. Provide technical guidance and knowledge transfer to IT support and operations teams. Contribute to continuous improvement of enterprise infrastructure architecture and services. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in IT infrastructure engineering, solutions engineering, systems administration, or IT operations. Strong knowledge of enterprise infrastructure architecture and technologies. Hands-on experience with Windows and Linux environments. Solid understanding of enterprise networking, TCP/IP, DNS, DHCP, VPNs, routing, and switching. Experience with virtualization technologies such as VMware or Hyper-V. Practical knowledge of Azure, AWS, or other cloud infrastructure platforms. Experience with Active Directory, Entra ID, Group Policy, and identity-management solutions. Understanding of storage, backup, disaster recovery, and high-availability concepts. Knowledge of infrastructure security, vulnerability management, and system hardening. Familiarity with infrastructure monitoring and IT service-management platforms. Experience with Power Shell, Python, Bash, or other scripting and automation technologies. Strong technical analysis and troubleshooting abilities. Ability to translate business requirements into practical technical solutions. Strong documentation, presentation, and technical communication skills. Excellent problem-solving and project coordination abilities. Good command of written and spoken English. UAE or GCC infrastructure experience is an advantage but not mandatory. Relevant certifications such as Azure, AWS, Cisco, Microsoft, VMware, Comp TIA, or ITIL are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time IT Infrastructure Solutions Engineer Position???? Career Growth & Professional Development????️ Exposure to Enterprise Infrastructure Architecture & Solutions☁️ Hands-On Experience with Cloud & Virtualization Technologies???? Opportunities to Develop Infrastructure Security Expertise???? Exposure to Automation & Infrastructure Optimization???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Design & Deliver Scalable IT Infrastructure Solutions

????️ We're Hiring: Corporate IT Infrastructure Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, corporate IT infrastructure, digital workplace solutions, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Cybersecurity, Operations, Engineering, and Business Services to provide secure, reliable, and scalable technology environments. The Role We are seeking a highly capable and service-oriented Corporate IT Infrastructure Engineer to maintain and improve the technology infrastructure supporting corporate users, business applications, offices, and remote operations. The role will be responsible for systems administration, network infrastructure, cloud services, endpoint environments, security controls, infrastructure monitoring, and technical support while helping ensure reliable and secure IT services across the organization. Key Responsibilities Manage and maintain corporate IT infrastructure and technology services. Support the daily operation of enterprise systems and infrastructure platforms. Administer Windows and Linux servers and related services. Maintain corporate network infrastructure, connectivity, VPNs, and Wi-Fi services. Configure and troubleshoot TCP/IP, DNS, DHCP, routing, and switching environments. Manage Active Directory, Entra ID, Group Policy, and user authentication services. Support Microsoft 365 and other corporate productivity platforms. Administer user accounts, permissions, access rights, and security policies. Monitor infrastructure availability, performance, capacity, and system health. Investigate infrastructure alerts, outages, and service interruptions. Provide technical support for infrastructure-related incidents and service requests. Troubleshoot hardware, operating system, application, and connectivity issues. Manage corporate laptops, desktops, mobile devices, and IT equipment. Support endpoint management, configuration, patching, and software deployment. Maintain virtualization environments and virtual machines. Support cloud infrastructure and services across Azure, AWS, or similar platforms. Perform routine infrastructure maintenance, upgrades, and configuration changes. Manage server and endpoint patching activities. Support backup, restoration, disaster recovery, and business continuity procedures. Monitor backup jobs and participate in recovery testing. Apply infrastructure security and system-hardening standards. Coordinate vulnerability remediation and security updates. Maintain antivirus, endpoint protection, and other infrastructure security solutions. Manage infrastructure-related tickets through IT service-management platforms. Prioritize incidents according to business impact and service-level requirements. Escalate complex technical issues to senior engineers or specialist teams. Coordinate with cybersecurity, application, network, and service desk teams. Work with external vendors and managed service providers when required. Assist with IT infrastructure projects, migrations, upgrades, and deployments. Maintain infrastructure documentation, network diagrams, asset records, and technical procedures. Conduct infrastructure health checks and performance reviews. Analyze recurring incidents and identify root causes and permanent solutions. Develop scripts and automation to improve infrastructure administration. Assist with infrastructure capacity planning and technology lifecycle management. Support IT audits, compliance assessments, and internal security reviews. Identify opportunities to improve corporate IT reliability, efficiency, and user experience. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in corporate IT infrastructure, systems administration, or IT operations. Strong knowledge of Windows and Linux server environments. Solid understanding of enterprise networking and connectivity technologies. Practical experience with Active Directory, Entra ID, Group Policy, and identity management. Experience supporting Microsoft 365 or comparable enterprise productivity platforms. Knowledge of virtualization technologies such as VMware or Hyper-V. Familiarity with Azure, AWS, or other cloud infrastructure platforms. Understanding of backup, disaster recovery, business continuity, and infrastructure monitoring. Knowledge of cybersecurity fundamentals, endpoint protection, patching, and system hardening. Experience with ITSM, service desk, or ticketing systems. Basic scripting and automation experience using Power Shell, Python, Bash, or similar tools. Strong troubleshooting and root-cause analysis capabilities. Excellent organizational and problem-solving skills. Strong communication and stakeholder-management abilities. Good command of written and spoken English. Ability to work independently and manage priorities in a fully remote environment. UAE or GCC corporate IT experience is an advantage but not mandatory. Relevant certifications such as Microsoft, Cisco, Comp TIA, ITIL, Azure, AWS, or VMware are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time Corporate IT Infrastructure Engineer Position???? Career Growth & Professional Development????️ Enterprise Systems, Network & Infrastructure Experience☁️ Exposure to Cloud, Virtualization & Digital Workplace Technologies???? Opportunities to Develop IT Security & Infrastructure Skills???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Improve Corporate IT Reliability & Performance???? Exposure to Modern Enterprise Technology & Infrastructure Projects

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

We are looking to hire an Senior IT Support and Service Delivery who will be responsible for overseeing IT service delivery, application support operations, software license governance, vendor coordination, and service excellence initiatives for our client based in Dubai—one of the largest semi-government companies in the region.<br>This role is on a 12-month renewable contract.<br>The role sits within the Information Technology Department and reports directly to the IT Manager.<br>We are looking for a passionate Senior IT Support and Service Delivery to drive high-quality IT support services, ensure effective governance of application support and software licensing, and continuously improve service delivery across the organization. The ideal candidate should have strong experience in IT service management, vendor management, software asset administration, ITSM processes, and stakeholder engagement.<br>Key Responsibilities:<br>Oversee end-user application support, incident management, service requests, and operational issue resolution. Manage relationships with vendors, application owners, and shared IT teams to ensure reliable service delivery. Monitor vendor performance and drive continuous service improvements. Analyze ITSM metrics and reporting to identify trends, process improvements, and automation opportunities. Manage the software license lifecycle, including allocation, renewals, compliance, optimization, and cost control. Conduct regular access reviews, license utilization assessments, and compliance reporting. Support annual IT budgeting, software renewals, vendor negotiations, and cost forecasting. Coordinate IT projects, service reviews, governance activities, and audit requirements. Maintain service documentation, operational procedures, and knowledge management resources. Lead the IT Service Excellence function, ensuring service delivery targets and SLAs are consistently achieved.<br>Knowledge, Skills & Experience:<br>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. Proven experience in IT Service Delivery, Application Support, or IT Operations within a corporate environment. Strong understanding of ITIL service management principles, including Incident, Request, Change, and Problem Management. Experience managing software licensing, license compliance, renewals, and software asset governance. Hands-on experience with ITSM platforms such as Service Now or Manage Engine. Experience managing vendors, service providers, and cross-functional IT stakeholders. Strong analytical skills with experience interpreting service metrics, license utilization reports, and operational KPIs. Experience supporting IT budgeting, vendor renewals, procurement coordination, and cost optimization initiatives. Excellent communication, stakeholder management, and customer service skills. ITIL Foundation certification is highly preferred. Experience within large enterprise organizations or the real estate, engineering, construction, or development sectors is advantageous. Knowledge of Power BI, Excel, or similar reporting tools is preferred.<br>Availability:<br>Preference will be given to candidates available immediately.<br>We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your application within 7 working days. Should your profile match the requirements of the role, a consultant from Edari will contact you to discuss your experience, the opportunity, and the next steps in the recruitment process.

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.