JavaScript Jobs in UAE
545 Jobs Found
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
UAE - Abu Dhabi
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>
Confidential
UAE - Ras Al Khaimah
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain LAN/WAN networks, routers, switches, and wireless access points.</p></li><li><p>Monitor and troubleshoot network, server, and internet connectivity issues.</p></li><li><p>Manage Windows Server, Active Directory, user accounts, group policies, and shared resources.</p></li><li><p>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Install, configure, and support VoIP systems, CCTV systems, and other communication infrastructure.</p></li><li><p>Perform routine system monitoring, software updates, patch management, and data backups.</p></li><li><p>Maintain IT asset inventory, documentation, and network diagrams.</p></li><li><p>Support and troubleshoot operational systems, including laundry machine IT interfaces where applicable.</p></li><li><p>Coordinate with vendors for hardware repairs, maintenance, and technical support.</p></li><li><p>Provide onsite IT support across Head Office, accommodation camps, and project sites.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>2–5 years of experience in Network Administration, System Administration, or IT Support.</p></li><li><p>Strong knowledge of Windows Server, Active Directory, LAN/WAN, TCP/IP, routers, switches, and wireless networking.</p></li><li><p>Experience with firewalls, VoIP systems, CCTV systems, Microsoft 365, and hardware troubleshooting.</p></li><li><p>Good understanding of network security, backup, and disaster recovery procedures.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>UAE driving license preferred (or mandatory if required by your company).</p></li><li><p>Willingness to travel to company offices, camps, and project sites across the UAE.</p></li></ul><p></p></section>
toto
UAE - Dubai
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Responsible for supporting, training and maintaining the Business applications such as ERP, Sales tool and HHT applications including installation/configuration, operation, and maintenance of the application.</li><li>Participates in testing and configuring the Business applications as and when required.</li><li>Ensures the reliability and stability of the Business applications and works with the Applications vendors for resolving issues, bug fixes and development process.</li><li>Perform daily system monitoring for the application Servers, connectivity and functioning.</li><li>Generate report options and/or database applications with information customized to the Business needs.</li><li> Primary role in the maintenance and Support of applications and involvement on system implementation and upgrades</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor degree, with a technical major, such as engineering or computer science.</li><li>4- 6 years system Business application experience.</li><li>Strong knowledge of ERP, Sales tool, HHT application functionalities, Oracle EBS integration with third party SQL based applications.</li><li>FMCG background is preferred</li><li>Working in morning/evening shifts to support sales/operations</li></ul><br><p></p></section>
UAE - Dubai
• Lead and define the enterprise-wide IT Asset Management (ITAM) strategy across Mashreq Bank, managing a portfolio of 12,000–15,000 devices.<br>• Establish governance frameworks, policies, and standards to ensure effective lifecycle management of all IT assets.<br>• Drive digital transformation initiatives within ITAM through automation, analytics, and advanced asset management tools.<br>• Oversee end-to-end asset lifecycle (procurement, deployment, maintenance, and disposal) aligned with business and regulatory requirements.<br>• Ensure real-time visibility and accuracy of asset inventory across all locations.<br>• Lead optimization initiatives to maximize asset utilization, reduce total cost of ownership (TCO), and improve ROI.<br>• Collaborate with senior stakeholders to align ITAM strategy with business objectives and growth plans.<br>• Ensure compliance with internal policies, audit requirements, and industry standards.<br>• Oversee onboarding/offboarding processes ensuring seamless device provisioning and recovery.<br>• Lead ITAM Rooms governance and standardization across all Mashreq locations.<br>• Manage vendor ecosystem including strategic sourcing, contract negotiations, and performance management.<br>• Provide executive-level reporting and insights on asset performance, risks, and financial impact.<br>• Lead periodic physical verification of assets and ensure full reconciliation with the Fixed Asset Register (FAR).<br>• Identify, investigate, and resolve discrepancies between physical assets and FAR in coordination with Finance.
UAE - Dubai
Senior Recruitment Consultant - US Market<br>Smart Choice are seeking a driven IT Recruitment Consultant to focus exclusively on acquiring new clients and generating new business opportunities. This is a sales-focused role centred on securing new logo accounts, building relationships with hiring managers, and creating recruitment opportunities across the IT sector across the US.<br>You’ll be responsible for developing your own technology market, partnering with leading organisations across the US, and delivering specialist technology professionals across areas such as Software Engineering, Cloud, Data, AI and Cyber Security.<br>Key Responsibilities<br>Identify, target, and win new client accounts within the IT and technology market. Generate leads through proactive business development, networking, referrals, Linked In outreach, email campaigns, and cold calling. Engage with decision-makers including Hiring Managers, IT Directors, Heads of Technology, and Procurement teams. Arrange and conduct client meetings to understand hiring needs and workforce challenges. Negotiate terms of business, rates, and service agreements. Develop and maintain a strong pipeline of prospective clients and opportunities. Work closely with delivery and recruitment teams to transition newly secured accounts. Consistently achieve and exceed new business revenue and activity targets. Maintain accurate CRM records and sales forecasts.<br>Required Experience<br>Previous experience in contract and permanent IT recruitment. Strong new business development and client acquisition skills. Confident communication, negotiation, and relationship-building abilities. Highly self-motivated, resilient, and target-driven. Ability to identify opportunities and convert prospects into long-term clients.
UAE - Dubai
Role Description This is a part-time remote role for an IT Support Officer. The IT Support Officer will provide day-to-day technical assistance to staff, including resolving hardware and software issues, responding to support tickets, and guiding users through troubleshooting steps. Responsibilities include supporting desktop computers and peripherals, managing printer configuration and connectivity, and maintaining basic IT documentation related to devices and procedures. The role also involves monitoring system performance, escalating complex technical issues to senior IT personnel or vendors, and ensuring secure and stable remote access for team members. The IT Support Officer will communicate clearly with non-technical users and coordinate with internal teams to minimize downtime and maintain smooth operations. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for resolving day-to-day user issues. Candidates should possess foundational Information Technology skills, including understanding of operating systems, networks, and common office applications. Candidates should possess experience supporting Desktop Computers, including setup, configuration, and basic maintenance. Candidates should possess Printer Support skills, including installation, network configuration, and resolving printing errors. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work independently in a remote environment, manage priorities, and respond promptly to support requests. Experience with remote support tools, ticketing systems, and basic cybersecurity best practices is beneficial. Relevant certification (e.g., Comp TIA A+, ITIL Foundation) or equivalent practical experience in IT support is preferred.
UAE - Sharjah Emirate
. Job Purpose Provide reliable, responsive and secure day-to-day IT support across GJ Properties. The role is responsible for end-user support, user onboarding and access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays and assigned physical-security/low-voltage systems. The IT Support Engineer acts as the first point of technical support, resolves issues within agreed service levels and escalates infrastructure, application or vendor issues when required.2. Key Responsibilities A. Service Desk & End-User Support· Provide Level 1 and Level 2 onsite and remote support for desktops, laptops, operating systems, corporate email, browsers, printers, scanners, peripherals and approved business applications.· Diagnose and resolve hardware, software, driver, connectivity and user-profile issues; escalate unresolved or high-impact incidents with clear technical findings.· Perform daily operational readiness checks for critical office technology, including designated PCs, meeting rooms, TVs/displays, sound systems, token/queue systems and other business-critical devices.· Prioritize urgent executive, boardroom and operational incidents to minimize business disruption and keep the Head of IT informed of critical issues and restoration status.· Maintain service records, troubleshooting notes and incident status so recurring issues can be identified and permanently addressed. B. User Onboarding, Offboarding & Access• Set up and configure new users, including Windows profiles, corporate email/signature, printer access, shared resources, phone extensions and approved business applications.• Provision and support user access to systems such as Net Suite, Salesforce, Sign Now and other company-approved platforms based on authorized requests and assigned roles.• Support employee transfers and exits by changing or revoking access, recovering IT assets and confirming that accounts are disabled or handed over in accordance with management/HR instructions.• Maintain accurate user, extension and device records, including updates to corporate telephone directories where assigned.• Provide basic user guidance and short training for newly deployed applications, devices and approved IT processes. C. Network, Connectivity & Endpoint Security• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing and VPN connectivity; coordinate complex network/firewall issues with the Head of IT or service provider.• Assist with approved firewall, Cloudflare/WAF or IP-whitelisting requests for vendors, hosted applications and integrations, ensuring changes are documented and authorized before implementation.• Maintain endpoint health through operating-system updates, approved software installation, driver/firmware updates, antivirus/endpoint protection and basic security checks.• Support password, MFA and access-control practices and immediately report suspected phishing, malware, unauthorized access or other cybersecurity incidents.• Assist with backup/restore checks and recovery activities for supported endpoints or services when assigned. D. Business Applications & Vendor Support• Provide first-line technical support for ERP, CRM, e-signature, telephony and other approved enterprise applications, separating user/device issues from application defects and escalating with evidence.• Coordinate with application vendors, developers, hosting providers and other third parties for access, troubleshooting, upgrades, integrations, deployment support and issue resolution.• Provide controlled technical assistance to external vendors, including remote/onsite access coordination, connectivity testing and validation after changes.• Follow up assigned technical quotations, deliveries, installations and support commitments and confirm completion before closure. E. Telephony, Meeting Rooms & Digital Displays• Configure and support PBX/i PECS extensions, i PECS Mobile accounts, desk phones and related user telephony settings.• Support boardroom and meeting-room technology including PCs/NUCs, HDMI connectivity, displays, projectors, microphones, speakers, conferencing equipment and presentation connectivity.• Configure, test and support office TVs, digital signage/billboards and other managed display screens; coordinate content/display issues with the responsible team or vendor.• Provide technical setup and onsite support for approved office moves, exhibitions, events and temporary installations when assigned. F. CCTV, Access Control & Other Assigned Systems• Support and coordinate maintenance of CCTV, building access-control systems, ANPR/RFID parking/barrier systems and other assigned low-voltage/physical-security technology.• Coordinate specialist vendors for installation, troubleshooting, preventive maintenance, certification or authority compliance where these activities are assigned to IT.• Maintain basic records of service visits, faults, warranties and maintenance status for these systems. G. IT Assets, Documentation & Operational Control• Maintain accurate IT asset and stock records for computers, monitors, phones, printers, scanners, accessories and other assigned equipment; record issuance, return, replacement and disposal.• Track warranties, subscriptions and software/license allocations assigned to the support function and notify the Head of IT before renewals or shortages become operational risks.• Maintain SOPs, quick guides, configuration notes, equipment records and an up-to-date knowledge base for recurring support activities.• Follow approved change-control, access-control and confidentiality requirements and protect company/customer information during troubleshooting or vendor support.• Use approved automation or AI-assisted troubleshooting tools only where permitted by company policy and without exposing confidential, personal or customer data to unapproved services.• Carry out other reasonable IT support duties assigned by the Head of IT in line with business requirements and technology changes.3. Qualifications & Experience Education• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking, Electronics/Telecommunications or a related technical field.• ITIL, Comp TIA A+/Network+, Microsoft, Cisco or equivalent certifications are preferred. Experience• Minimum 3-5 years of hands-on IT support experience; UAE corporate experience is preferred.• Experience supporting a multi-user office environment with networking, endpoints, printers/scanners, telephony, meeting-room AV and business applications.• Experience in real estate, property management, multi-site operations or a similar customer-facing business environment is an advantage.4. Required Technical & Professional Skills• Strong Windows desktop support and practical troubleshooting of hardware, software, network and peripheral issues.• Working knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, firewall concepts and secure remote support.• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment and digital displays.• Ability to support enterprise applications and user-access workflows; exposure to Net Suite, Salesforce and e-signature platforms is advantageous.• Basic understanding of cybersecurity hygiene, endpoint protection, MFA, user-access controls and incident escalation.• Strong ownership, customer-service mindset, prioritization, documentation and vendor-coordination skills.• Clear written and verbal communication, with the ability to explain technical issues to non-technical users and management.5. Working Requirements Primarily onsite support in Ajman, with support for other company locations or project sites when required. After-hours or weekend support may be required for critical incidents, planned maintenance, office moves or business events, subject to management requirements. Employee Acknowledgement I acknowledge that I have read and understood this job description. Responsibilities may be updated to reflect changes in business operations, systems, security requirements or organizational needs.
UAE - Abu Dhabi
<ul><li><p>Serve as the <strong>initial contact</strong> for users seeking technical assistance via phone, email, chat, or ticketing system.</p></li><li><p>Perform <strong>basic troubleshooting</strong> for hardware, software, network connectivity, and user-access issues.</p></li><li><p><strong>Log, categorize, and prioritize</strong> incoming tickets accurately in the ITSM system.</p></li><li><p>Provide <strong>step-by-step guidance</strong> to users for simple issues (password resets, account lockouts, basic application errors).</p></li><li><p>Escalate unresolved or complex issues to <strong>L1/L2 support teams</strong> with proper documentation.</p></li><li><p>Monitor ticket queues and ensure <strong>SLA compliance</strong>.</p></li><li><p>Maintain <strong>knowledge base articles</strong> for common issues and solutions.</p></li><li><p>Assist with <strong>onboarding tasks</strong>, such as account setup and device preparation.</p></li><li><p>Communicate clearly with users, ensuring a positive support experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills & Qualifications</strong></p><ul><li><p>Basic understanding of <strong>Windows/Mac OS</strong>, MS Office, and common business applications.</p></li><li><p>Familiarity with <strong>network basics</strong> (Wi-Fi, LAN, VPN).</p></li><li><p>Ability to follow troubleshooting scripts and standard operating procedures.</p></li><li><p>Strong <strong>communication and customer service</strong> skills.</p></li><li><p>Ability to multitask and work in a fast-paced environment.</p></li><li><p>Prior experience in a helpdesk or customer support role is a plus.</p></li><li><br></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>IT certifications like <strong>CompTIA A+</strong>, <strong>ITIL Foundation</strong>, or equivalent.</p></li><li><p>Experience with <strong>ticketing systems</strong> (ServiceNow, Jira, Freshservice, etc.).</p></li><li><p>Basic understanding of <strong>Active Directory</strong>, user provisioning, and password policies.</p></li><li><br></li></ul><p><strong>Key Attributes</strong></p><ul><li><p>Patient and user-focused</p></li><li><p>Detail-oriented</p></li><li><p>Quick learner</p></li><li><p>Team player</p></li><li><p>Reliable and punctual</p></li></ul><p><br></p></li></ul>
Confidential
UAE - Abu Dhabi
<p>Our client, a leading <strong>CBUAE-regulated financial institution</strong>, is seeking an experienced <strong>IT Governance & Compliance Specialist</strong> to strengthen its IT Governance, Risk & Compliance (GRC) framework while supporting strategic technology and digital transformation initiatives.</p><p>This is an excellent opportunity for professionals with experience in <strong>Exchange Houses, Banking, FinTech, or other regulated financial institutions</strong> who have hands-on exposure to regulatory compliance, IT governance, cybersecurity controls, and project delivery.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Drive IT Governance, Risk & Compliance (GRC) initiatives.</p></li><li><p>Develop and maintain IT policies, standards, procedures, and governance documentation.</p></li><li><p>Manage IT risk assessments, risk registers, and mitigation plans.</p></li><li><p>Coordinate regulatory inspections, internal audits, and external audits.</p></li><li><p>Support ISO 27001 implementation and information security governance.</p></li><li><p>Ensure compliance with CBUAE regulations, UAE PDPL, and AML/CFT technology controls.</p></li><li><p>Manage IT and digital transformation projects from planning through successful delivery.</p></li><li><p>Coordinate stakeholders, vendors, project governance, and reporting.</p></li><li><p>Support Business Continuity, Disaster Recovery, and Information Security initiatives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><p><strong>Mandatory</strong></p><ul><li><p>Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related discipline.</p></li><li><p><strong>3-5 years of UAE experience</strong> in IT Governance, GRC, IT Audit, Information Security, or IT Project Management.</p></li><li><p>Previous experience within a <strong>CBUAE-regulated Exchange House, Banking, FinTech, or Financial Services organization.</strong></p></li><li><p>Hands-on experience supporting regulatory inspections and compliance activities.</p></li></ul><br><p><strong>Strong Knowledge Of</strong></p><ul><li><p>CBUAE IT & Cybersecurity Regulations</p></li><li><p>ISO/IEC 27001</p></li><li><p>IT Governance Frameworks</p></li><li><p>IT Risk Management</p></li><li><p>Information Security Controls</p></li><li><p>UAE Personal Data Protection Law (PDPL)</p></li><li><p>AML/CFT Technology Controls</p></li><li><p>IT Audit & Compliance</p></li><li><p>Project Management Methodologies</p></li></ul><br><p><strong>Preferred Certifications</strong></p><ul><li><p>PMP / PRINCE2 / CAPM</p></li><li><p>CISA</p></li><li><p>CRISC</p></li><li><p>CISM</p></li><li><p>CGEIT</p></li><li><p>ISO 27001 Lead Implementer / Lead Auditor</p></li><li><p>COBIT Foundation</p></li></ul>
Confidential
UAE - Abu Dhabi
<ul><li><p>Provide administrative and IT support including desktop, email, user account, and basic network support.</p></li><li><p>Manage inventory, procurement, and supplier coordination.</p></li><li><p>Coordinate local and international shipments including sea and air freight.</p></li><li><p>Handle import/customs documentation and shipping records.</p></li><li><p>Maintain repair, inventory, and asset records.</p></li><li><p>Coordinate staff accommodation and fleet/GPS services.</p></li><li><p>Coordinate fleet/GPS services.</p></li><li><p>Liaise with external IT and service providers.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or bachelor's degree in IT, Business Administration or any related field, is preferred.</p></li><li><p>Experience in administration, procurement, logistics, or IT support is preferred.</p></li><li><p>Good knowledge of Microsoft 365, Windows, and basic IT troubleshooting.</p></li><li><p>Strong communication, organizational, and multitasking skills.</p></li><li><p>Good command of English.<br></p></li></ul><p><strong>Benefits</strong></p><ul><li><p>Salary starting from <strong>AED 3,500</strong> (depending on experience)</p></li><li><p>Annual air ticket</p></li><li><p>Annual performance bonus<br></p></li></ul><p>Location: Abu Dhabi</p>
SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
UAE - Abu Dhabi
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Provide primary and secondary level of support (L1 and L2) for all hardware<br>and software inquiries.<br> </p></li><li><p>Troubleshoot laptops (Windows & macOS), workstations, and mobile<br>devices.<br> </p></li><li><p>Provide end-user assistance for the Learning Management System (LMS) and<br>Student Information System (SIS), including course access, user enrollment<br>issues, and portal navigation.<br> </p></li><li><p>Manage the full lifecycle of campus devices, including imaging, software<br>deployment, patch management, and security updates.<br> </p></li><li><p>Support enterprise productivity suites and specialized engineering software<br>for research and teaching.<br> </p></li><li><p>Maintain and troubleshoot on-site audio-visual equipment.<br> </p></li><li><p>Support basic network connectivity tasks, including Wi-Fi troubleshooting,<br>VPN configuration, and Active Directory user management.<br> </p></li><li><p>Create user guides, runbooks, and KB articles.<br> </p></li><li><p>Track and manage all requests in the ticketing system through to resolution,<br>ensuring clear communication to stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.</p></li><li><p>2-4 years of experience in a technical support or helpdesk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.</p></li><li><p>Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).</p></li></ul><p></p></section>
UAE - Sharjah
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Design, implement, and maintain robust server infrastructure (physical and virtual) ensuring high availability and optimal performance.</li><li>Manage and troubleshoot network devices including routers, switches, firewalls, and wireless access points to guarantee seamless connectivity.</li><li>Administer and secure cloud environments (AWS, Azure, GCP) focusing on cost optimization and adherence to best practices.</li><li>Develop and execute comprehensive backup and disaster recovery strategies to safeguard critical business data.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.</p></li><li><p>5+ years of experience in IT Infrastructure, Systems Administration, or End-User Support.</p></li><li><p>Strong hands-on experience with:</p></li><li><p>Microsoft 365 Administration</p></li><li><p>Azure Cloud Services</p></li><li><p>Windows Server & Desktop Administration</p></li><li><p>Network Infrastructure (Switches, Firewalls, Wireless Networks)</p></li><li><p>Endpoint Management and Security</p></li><li><p>Backup and Recovery Solutions</p></li><li><p>IT Asset Management</p></li><li><p>Service Desk and ITSM Tools</p></li><li><p>Good understanding of cybersecurity principles, ISO 27001, and IT governance frameworks.</p></li><li><p>Experience with troubleshooting enterprise infrastructure and performing root cause analysis.</p></li><li><p>Strong documentation, communication, and stakeholder management skills.</p></li><li><p>Relevant certifications such as Microsoft, Azure, ITIL, Cisco, CompTIA Security+, or ISO 27001 will be an advantage.</p></li></ul><p><strong>Preferred Experience</strong></p><ul><li><p>Exposure to Zero Trust Architecture concepts.</p></li><li><p>Experience supporting cloud transformation and cybersecurity initiatives.</p></li><li><p>Experience working with audits, compliance programs, and regulatory frameworks.</p></li><li><p>Ability to work independently, manage priorities, and support multiple stakeholders.</p></li></ul><p></p></section>
UAE - Dubai
Job Title: Senior IT Support Engineer<br>Position Overview Fortes Education is seeking an experienced Senior IT Support Engineer to provide advanced technical support across our corporate offices and schools. This role is responsible for maintaining a secure, reliable, and high-performing IT environment while supporting staff, students, and teaching technologies. The ideal candidate will have strong hands-on experience administering both Microsoft 365 and Google Workspace for Education environments, alongside enterprise infrastructure, networking, endpoint management, cybersecurity, and school technology platforms. The role also plays an important part in IT projects, infrastructure upgrades, service improvement initiatives, and ensuring exceptional end-user support.<br>Key Responsibilities Google Workspace & Microsoft 365Administer and support Google Workspace for Education including Google Admin Console, Organizational Units, user provisioning, Groups, Google Classroom, Drive governance, and security policies. Administer Microsoft 365 services including Exchange Online, Teams, Share Point, One Drive, Entra ID, Active Directory, Azure, and Group Policies. Manage identity and access management (IAM), user lifecycle, permissions, and security policies across both ecosystems. <br>Infrastructure & Networking Deploy, configure, and support Windows Server environments, desktops, laptops, tablets, printers, and enterprise applications. Manage Layer 2/Layer 3 networking, wireless infrastructure, VLANs, DHCP, DNS, VPNs, firewalls, and WAN connectivity. Perform advanced troubleshooting and root cause analysis across infrastructure, network, hardware, software, and cloud environments. <br>School Technology & End User Support Support school MIS platforms (i SAMS, SIMS, Bromcom, or equivalent). Maintain classroom technologies including interactive displays, AV systems, conferencing solutions, and digital learning platforms. Deliver responsive technical support to both corporate and academic users while meeting agreed SLAs. <br>IT Operations & Projects Manage endpoint deployment, imaging, patching, endpoint security, backups, disaster recovery, software licensing, and asset management. Participate in infrastructure upgrades, cloud implementations, cybersecurity initiatives, and technology improvement projects. Maintain accurate documentation and collaborate with vendors, service providers, and internal stakeholders. Use AI-powered tools to improve troubleshooting, documentation, automation, and service delivery. <br>Candidate Requirements Education Bachelor's Degree in Computer Science, Information Technology, or a related discipline. Experience Minimum 5 years' experience in a senior IT support or infrastructure support role. Experience supporting both corporate and academic environments is highly desirable. Previous experience within an educational institution will be an advantage. <br>Essential Technical Skills Candidates should have strong hands-on experience with:Google Workspace for Education (Google Admin Console, OUs, Google Classroom, Drive, user administration) – Essential Microsoft 365 (Exchange Online, Teams, Share Point, One Drive, Entra ID) Windows Server, Active Directory, Azure Network infrastructure (Layer 2/3 switching, wireless, firewalls, VLANs, DHCP/DNS, WAN) Endpoint management (Intune, SCCM, Autopilot or equivalent) Identity & Access Management (IAM) Backup, disaster recovery, endpoint protection, and cybersecurity best practices School MIS platforms (i SAMS, SIMS, Bromcom, or equivalent) will be a strong advantage Classroom AV, interactive displays, and conferencing technologies AI-powered productivity and automation tools <br>Professional Skills Excellent communication and customer service skills. Strong analytical and troubleshooting ability. Ability to work independently and manage competing priorities. High attention to detail with excellent documentation practices. Calm and professional under pressure, particularly during teaching hours and business-critical incidents. Strong stakeholder management and teamwork skills.<br>How to Apply: Interested candidates can apply on our website http://fortes.co/Careers
UAE - Abu Dhabi Emirate
Role Description The Global IT Director at Resolve Assist is a part-time, hybrid role based in Abu Dhabi, with flexibility for some work from home. The role oversees global IT management, including planning, directing, and coordinating IT operations across regions to ensure system reliability, security, and scalability. This position leads the development and implementation of IT strategies aligned with business objectives, manages vendor relationships, and optimizes technology investments. Day-to-day responsibilities include supervising IT teams, monitoring network performance and security, guiding infrastructure and application improvements, and ensuring compliance with relevant standards and regulations. The Global IT Director collaborates with senior leadership to support strategic initiatives and provides expert guidance on emerging technologies and risk mitigation.<br>Qualifications<br> Strong background in IT Management and IT Operations, with experience overseeing multi-site or global environments. Deep understanding of Information Technology domains, including infrastructure, applications, and cloud-based solutions. Demonstrated expertise in Network Security, including risk assessment, security controls, and incident response. Proven ability to develop and execute IT Strategy that supports organizational goals and digital transformation. Experience in leadership roles managing diverse, cross-functional IT teams and external vendors. Excellent communication, stakeholder management, and decision-making skills in a multicultural setting. Relevant academic background such as a bachelor’s or master’s degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., ITIL, CISSP, CISM, PMP) are an advantage. Ability to work effectively in a hybrid setup in Abu Dhabi, balancing onsite collaboration and remote work.
UAE - Abu Dhabi Emirate
Job Description IT Project Manager – ICT Core Infrastructure, Active Components & Security Location: Abu Dhabi / UAEEmployment Type: Full-time Reporting To: Head of Operations / COO<br>Role Overview Nation Labs is seeking an IT Project Manager to lead ICT Core Infrastructure, Active Network Components, and Security Projects across enterprise and government environments. The role requires strong experience in delivering secure-by-design infrastructure projects, including network security, data center security, cybersecurity platforms, and integrated ICT + security programs. The candidate will manage projects end-to-end—from design coordination and procurement to implementation, testing, compliance, and operational handover.<br>Key Responsibilities Project Planning & Governance Lead end-to-end ICT and Security projects from initiation to closure Define project scope, milestones, budgets, timelines, and success criteria Develop and maintain project plans, risk registers, dependency logs, and RAID matrices Manage change control, scope creep, and stakeholder expectations Ensure alignment with security, compliance, and regulatory requirements ICT Core Infrastructure Management Oversee delivery of core ICT infrastructure, including:Data centers (on-premises, cloud, and hybrid) Network backbone and structured cabling Servers, storage, and virtualization platforms Disaster recovery and business continuity solutions Coordinate infrastructure readiness across physical, logical, and operational layers Active Components & Network Systems Manage deployment and integration of active ICT components, including:Core, aggregation, and access switches Routers, firewalls, and load balancers Wireless infrastructure (controllers and access points) Network monitoring and management systems Ensure performance, scalability, redundancy, and high availability Security Projects & Systems Lead delivery of ICT security and cybersecurity projects, including:Network security (firewalls, IPS/IDS, WAF, NAC) Endpoint and server security solutions Identity and Access Management (IAM) and privileged access systems Security monitoring (SIEM/SOC integration) Coordinate security architecture alignment with ICT and business requirements Ensure compliance with security standards, policies, and regulatory frameworks Vendor & Stakeholder Management Act as the single point of contact for vendors, system integrators, and consultants Review technical proposals, BoQs, security designs, and implementation methodologies Coordinate with internal stakeholders (IT, security, operations, management) Lead vendor meetings, FAT/SAT sessions, and acceptance sign-offs Implementation, Testing & Handover Oversee installation, configuration, integration, and commissioning activities Ensure proper system testing, security validation, and acceptance testing Manage as-built documentation, configuration baselines, and asset registers Ensure structured handover to operations with training, SOPs, and knowledge transfer Risk, Quality & Compliance Identify and mitigate project, technical, and security risks proactively Enforce quality assurance across ICT and security deliverables Support audits, inspections, and compliance reviews Ensure adherence to cybersecurity policies, data protection standards, and best practices<br>Required Qualifications Education Bachelor’s degree in Information Technology, Computer Engineering, Electronics, or related field Experience6–10+ years of overall IT experience5+ years as an IT Project Manager handling ICT infrastructure and security projects Proven experience in:Core ICT infrastructure and data center projects Enterprise networks and active components Cybersecurity and security system implementations Experience with government, regulated, or mission-critical environments preferred Technical Skills Strong understanding of:Data center architecture LAN/WAN and network security design Cybersecurity platforms and controls Server, storage, virtualization, and DR concepts Ability to review and challenge technical and security designs Project Management & Certifications Strong command of project governance, scheduling, budgeting, and reporting PMP certification strongly preferred ITIL certification is an advantage Soft Skills Strong leadership, communication, and stakeholder management skills Ability to operate in high-pressure, multi-vendor environments Detail-oriented with strong ownership and accountability
UAE - Dubai
<ul><li><p>We are looking for a <strong>Project Coordinator</strong> to support the day-to-day coordination and administration of projects for a banking client. The role will assist the project team with tracking deliverables, maintaining project documentation, reporting, meeting coordination, and stakeholder follow-ups.</p><p>Key Responsibilities</p><ul><li><p>Support <strong>day-to-day project coordination and tracking</strong> of activities, milestones, deliverables, and timelines.</p></li><li><p>Maintain project plans, action trackers, RAID logs, status reports, and other project documentation.</p></li><li><p>Coordinate project meetings, prepare agendas, record <strong>minutes of meetings (MoM)</strong>, and follow up on action items.</p></li><li><p>Support preparation of <strong>weekly/monthly project status reports and dashboards</strong>.</p></li><li><p>Coordinate with business, technology, vendors, and other stakeholders to ensure timely completion of assigned activities.</p></li><li><p>Track project risks, issues, dependencies, and escalations and ensure appropriate follow-up.</p></li><li><p>Maintain project governance documentation and ensure records are accurate and up to date.</p></li><li><p>Assist the Project Manager with <strong>project administration, presentations, reporting, and stakeholder communication</strong>.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>3–5 years of experience</strong> in Project Coordination, PMO, or project administration, preferably within <strong>banking or financial services</strong>.</p></li><li><p>Good understanding of <strong>project management methodologies, governance, reporting, and documentation</strong>.</p></li><li><p>Proficiency in <strong>MS Excel, PowerPoint, Word, and project tracking tools</strong>.</p></li><li><p>Strong organisational, coordination, and follow-up skills.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Ability to manage multiple activities, priorities, and deadlines in a <strong>fast-paced, regulated banking environment</strong>.</p></li><li><p><strong>PMP, PRINCE2, or similar certification</strong> will be an advantage.</p></li></ul><br><p><strong>Skills</strong></p><p>Project Management</p><p>Excel</p><p>Communication</p>
UAE
<h2 class="h5">Job description</h2>
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<br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><strong>Who turns technology into business transformation? You do.</strong><strong>- <br></strong><strong>DHL Global Forwarding</strong> is looking for an exceptional <strong>Head of IT & BPO - Gulf</strong> to lead the next phase of our digital transformation journey across the region, based in <strong>Dubai, United Arab Emirates.</strong></p><br><br> <p>In this pivotal leadership role, you will shape and execute the Gulf cluster IT strategy, ensuring technology investments, systems innovation, and business process excellence directly support our growth ambitions and operational priorities. You will act as a strategic partner to the business, driving the delivery of modern applications, infrastructure, and integrated technology solutions that enable sustainable competitive advantage.</p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this Head of IT & BPO - Gulf position,</strong></p><br><br> <ul> <li>Contribute to develop IT strategy in line with business strategy and objectives, corporate guidelines and policies.</li> <li>Ensure design and implementation of IT plans, roadmaps and migration strategy for IT platform/ infrastructure and applications.</li> <li>Prepare plans and control delivery of complex projects covering multiple aspects of IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.</li> <li>Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.</li> <li>Lead digitalization priorities for all core operational systems and customer facing applications in country.</li> <li>Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner . Keeping in mind the IRR & SE priorities for the region.</li> <li>Close collaboration with regional BuIT/BPO/Ops counter parts and country super users to run an excellent business process management system harmonizing where possible between the regions.</li> <li>Study issues, determine opportunities and introduce best practices for IT_BPO focusing on increasing effectiveness and efficiency.</li> <li>Develop a culture of quality, service excellence and continuous improvement.</li> <li>Lead teams of IT managers and Digitalization experts.</li> <li>Ensure appropriate talent selection, organization and leadership for major areas of the sub-region.</li> <li>Develop a team spirit of effectiveness in the team.</li> </ul> <p><strong>Now, here is what we need from you!</strong></p><br><br> <p><strong>Experience</strong></p><br><br> <ul> <li><span>Minimum 10 years of progressive leadership experience in IT, Digital Transformation, Business Process Optimization, or Technology Management within a complex, multinational environment.</span></li> <li>Good Knowledge of different realities in the MEA region</li> <li>Exposure and knowledge of the Global DGF entity</li> </ul> <p><strong>Education</strong></p><br><br> <ul> <li>Bachelor Degree or Higher in Information management or general management</li> </ul> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br> <br><br> </div>
UAE
<h2 class="h5">Job description</h2>
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<span>Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves!<br> Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands.<br> As a company, we are fueled by purpose and not profit; this allows us to approach things differently so that we can create products, content, and a community like no other.<br> A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!<br> Summary: The Associate Director of Global IT & Security is a senior leadership role responsible for translating Huda Beauty’s global IT strategy into operational reality.<br> Reporting directly to the VP of Technology, this role owns the execution of enterprise infrastructure, cybersecurity, cloud, and workplace technology programmes, driving a secure, scalable, and highly automated technology environment while acting as a key business partner across all regions.<br> Essential Duties and Responsibilities : Global Infrastructure & Cloud Operations Own the day-to-day management and strategic evolution of the global Microsoft technology ecosystem including Azure, Microsoft 365, Entra ID, Intune, Defender, and endpoint management, supporting both Windows and macOS environments globally.<br> Ensure highly available, secure, and scalable technology services across all regions.<br> Experience managing enterprise storage platforms, NAS environments, cloud storage architectures and infrastructure supporting large-scale media and digital asset workflows.<br> Own the execution of the global Business Continuity and Disaster Recovery (BCDR) strategy, partnering with the VP of Technology to ensure critical services, data, and operations can be recovered within agreed business objectives.<br> Contribute to defining and own the maintenance of enterprise infrastructure, cloud, security, and workplace technology standards and roadmaps.<br> Drive standardization and simplification across the technology landscape.<br> Cybersecurity & Risk Management Own the execution of the global cybersecurity strategy and security operations framework, translating VP-level direction into operational controls and measurable outcomes.<br> Establish and maintain data governance, classification, retention, and access control standards across enterprise platforms.<br> Lead vulnerability management, threat detection, incident response, and security governance.<br> Maintain security policies, standards, and controls aligned with industry best practices.<br> Partner with external security providers to maintain a proactive security posture.<br> Automation & Operational Excellence Drive automation initiatives across IT operations, security, provisioning, monitoring, and support processes.<br> Reduce operational complexity through modern tooling, integrations, and self-service capabilities.<br> Establish and track KPIs, SLAs, and service performance metrics.<br> Identify opportunities to optimize technology spend while improving service quality.<br> Team Leadership & Vendor Management Lead, mentor, and develop the IT Infrastructure and Security team, including senior technical specialists and team leads, fostering a culture of accountability, innovation, and operational excellence.<br> Manage strategic relationships with MSPs and technology vendors.<br> Ensure partners deliver against agreed service levels and business objectives.<br> Build a high-performing, customer-focused technology function.<br> Monthly “Self Love Days” – at company discretion Premium Medical/Dental/Vision coverage for employee plus dependents Monthly coaching sessions with our in-house Success Coach Employee discounts on all Huda Beauty products Quarterly product gifting Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.<br> We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.<br> If you need reasonable accommodations at any point in the application or interview process, please let us know.<br> 7+ years of progressive IT experience, with at least 3 years in a senior management or technical leadership role operating at or near Director level.<br> Experience managing global infrastructure and security environments.<br> Strong Microsoft ecosystem expertise (Azure, M365, Intune, Defender, Entra ID) supporting both Windows and macOS environments.<br> Experience with cybersecurity frameworks such as ISO 27001.<br> Proven track record of leading transformation and automation initiatives that deliver measurable reduction in manual operational effort.<br> Demonstrable history of improving security posture through structured vulnerability management, policy enforcement, and governance frameworks.<br> Experience owning infrastructure availability and resilience targets, with a strong grasp of SLA management and service continuity planning.<br> Committed to delivering high user satisfaction and service quality, using data-driven KPIs to continuously improve the technology experience across the business.<br> Familiarity with AI governance principles and a forward-thinking approach to responsible technology adoption across enterprise environments.<br> Track record of driving cost optimisation and vendor efficiency, with the commercial awareness to balance performance, value, and strategic fit.<br></span> </div>
RTC-1 Employment Services
UAE - Dubai
<p>Job Description:
- Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives.
- Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance.
- Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency.
- Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance.
- Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications:
- Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage.
- Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management.
- Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>
RTC-1 Employment Services
UAE - Dubai
<p>Job Description:
- Manage end-to-end application projects, including requirements gathering, RFP preparation, solution design, UAT, implementation, go-live, and transition to support, ensuring successful digital transformation initiatives.
- Coordinate with software vendors, system integrators, and managed service providers to ensure quality delivery, SLA compliance, effective release management, and optimal application performance.
- Collaborate with business stakeholders, architects, and internal IT teams to translate business requirements into technology solutions that enhance user experience and operational efficiency.
- Establish and maintain IT governance standards by supporting audits, monitoring compliance, managing IT risks, overseeing change management, and tracking IT performance.
- Support enterprise applications, system integrations, APIs, data flows, testing, documentation, and continuous enhancements to ensure alignment with the organization's digital transformation roadmap.</p><p>Qualifications:
- Minimum 6–10 years of experience managing enterprise IT applications and delivering end-to-end implementation projects within large or multi-site organizations.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; familiarity with Azure/AWS, SQL, Power BI, Jira, Confluence, Agile/Waterfall/ITIL methodologies. PMP or ITIL certification is an advantage.
- Strong knowledge of enterprise applications (ERP, CRM, POS, HRMS, Finance, Loyalty, or Guest Management Systems), system integrations, APIs, IT governance, digital transformation, and stakeholder management.
- Demonstrated experience managing software vendors, system integrators, and managed service providers while ensuring SLA compliance.</p>