JavaScript Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for&nbsp; ICFR/SOX Compliance - IT Audit &nbsp;- Banking for our UAE operations with the following Skill set and terms &amp; conditions.</p><br><p>Experience &amp; Qualifications:</p><br><ul><li>Professional certification such as CISA, CIA, CPA, CA, ACCA, CRISC, CISSP, or equivalent preferred.</li><li>4–7 years of experience in IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit, or Risk Advisory, preferably within banking or financial services.</li><li>Hands-on experience in GITC, ITAC, Interface Controls, and IPE testing.</li><li>Knowledge of ICFR, COSO, and COBIT frameworks.</li><li>Experience with core banking systems, ERP platforms (e.g., Finacle, SAP, Oracle), and financial reporting applications.</li></ul><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

Role Description The Vice President of IT Operations is a part-time leadership role responsible for overseeing and optimizing the company’s information technology environment. This hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with a mix of on-site presence and work-from-home flexibility. Day-to-day responsibilities include managing IT operations, ensuring reliable IT service delivery, and aligning technology initiatives with business objectives. The role involves developing IT policies and procedures, overseeing infrastructure and systems, and coordinating with internal stakeholders and external vendors to support secure and efficient operations. The Vice President of IT Operations will also contribute to strategic planning, budgeting, and continuous improvement of IT processes to support the company’s growth and quality standards. Qualifications Candidates should possess strong skills in IT Operations and IT Service Management to ensure stable, efficient, and secure technology services. Candidates should possess proven IT Management and Information Technology skills to oversee systems, infrastructure, and technology projects. Candidates should possess Strategic Planning skills to align IT initiatives with organizational goals and support long-term business growth. Experience in designing and implementing IT policies, cybersecurity practices, and compliance frameworks, ideally in manufacturing, food, or logistics sectors. Demonstrated leadership ability, including stakeholder management, vendor coordination, and cross-functional collaboration. Strong analytical, problem-solving, and decision-making skills, with the ability to work effectively in a hybrid work environment. Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field; relevant professional certifications are an advantage. Fluency in English; additional language skills and experience working in international environments are beneficial.

????️ We're Hiring: IT Infrastructure Solutions Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, IT infrastructure, digital transformation, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Engineering, Cybersecurity, Operations, and Business Services to design and deliver reliable, secure, and scalable technology solutions. The Role We are seeking a technically skilled and solutions-focused IT Infrastructure Solutions Engineer to design, implement, support, and optimize infrastructure solutions that meet business and operational requirements. The role will work across systems, networks, cloud platforms, virtualization, security, and enterprise IT services, helping transform business requirements into practical and reliable infrastructure solutions. Key Responsibilities Design and implement IT infrastructure solutions aligned with business requirements. Analyze infrastructure requirements and recommend appropriate technologies. Develop technical solutions covering servers, networks, storage, cloud, and systems. Evaluate infrastructure architectures for performance, scalability, security, and reliability. Support Windows and Linux server environments. Design and maintain virtualized infrastructure and virtual machines. Support cloud infrastructure across Azure, AWS, or comparable platforms. Develop and maintain enterprise network and connectivity solutions. Configure and troubleshoot DNS, DHCP, TCP/IP, VPN, routing, and switching services. Support Active Directory, Entra ID, authentication, and access-management solutions. Integrate infrastructure solutions with existing corporate IT environments. Conduct technical assessments of existing infrastructure and identify improvement opportunities. Prepare technical designs, architecture documents, diagrams, and implementation plans. Develop solution specifications, technical procedures, and operational documentation. Support infrastructure deployments, migrations, upgrades, and technology refresh projects. Perform infrastructure testing and validate solution performance before production deployment. Monitor infrastructure performance, availability, capacity, and service health. Troubleshoot complex infrastructure incidents and technical issues. Conduct root-cause analysis and develop permanent corrective solutions. Implement infrastructure monitoring, alerting, backup, and recovery solutions. Support disaster recovery and business continuity initiatives. Apply cybersecurity, hardening, patching, and vulnerability-management requirements. Collaborate with cybersecurity teams to ensure infrastructure solutions meet security standards. Evaluate new infrastructure technologies and assess their suitability for business use. Coordinate with technology vendors, consultants, and managed service providers. Assist with vendor technical evaluations and solution comparisons. Provide technical input for infrastructure procurement and technology selection. Estimate infrastructure resources, capacity, licensing, and implementation requirements. Develop scripts and automation to improve infrastructure deployment and administration. Identify opportunities to standardize and automate infrastructure operations. Maintain accurate records of infrastructure configurations, dependencies, and assets. Support change-management, incident-management, and problem-management processes. Prepare technical reports covering infrastructure performance, incidents, risks, and improvements. Participate in infrastructure audits, compliance reviews, and technical assessments. Provide technical guidance and knowledge transfer to IT support and operations teams. Contribute to continuous improvement of enterprise infrastructure architecture and services. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in IT infrastructure engineering, solutions engineering, systems administration, or IT operations. Strong knowledge of enterprise infrastructure architecture and technologies. Hands-on experience with Windows and Linux environments. Solid understanding of enterprise networking, TCP/IP, DNS, DHCP, VPNs, routing, and switching. Experience with virtualization technologies such as VMware or Hyper-V. Practical knowledge of Azure, AWS, or other cloud infrastructure platforms. Experience with Active Directory, Entra ID, Group Policy, and identity-management solutions. Understanding of storage, backup, disaster recovery, and high-availability concepts. Knowledge of infrastructure security, vulnerability management, and system hardening. Familiarity with infrastructure monitoring and IT service-management platforms. Experience with Power Shell, Python, Bash, or other scripting and automation technologies. Strong technical analysis and troubleshooting abilities. Ability to translate business requirements into practical technical solutions. Strong documentation, presentation, and technical communication skills. Excellent problem-solving and project coordination abilities. Good command of written and spoken English. UAE or GCC infrastructure experience is an advantage but not mandatory. Relevant certifications such as Azure, AWS, Cisco, Microsoft, VMware, Comp TIA, or ITIL are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time IT Infrastructure Solutions Engineer Position???? Career Growth & Professional Development????️ Exposure to Enterprise Infrastructure Architecture & Solutions☁️ Hands-On Experience with Cloud & Virtualization Technologies???? Opportunities to Develop Infrastructure Security Expertise???? Exposure to Automation & Infrastructure Optimization???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Design & Deliver Scalable IT Infrastructure Solutions

????️ We're Hiring: Corporate IT Infrastructure Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, corporate IT infrastructure, digital workplace solutions, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Cybersecurity, Operations, Engineering, and Business Services to provide secure, reliable, and scalable technology environments. The Role We are seeking a highly capable and service-oriented Corporate IT Infrastructure Engineer to maintain and improve the technology infrastructure supporting corporate users, business applications, offices, and remote operations. The role will be responsible for systems administration, network infrastructure, cloud services, endpoint environments, security controls, infrastructure monitoring, and technical support while helping ensure reliable and secure IT services across the organization. Key Responsibilities Manage and maintain corporate IT infrastructure and technology services. Support the daily operation of enterprise systems and infrastructure platforms. Administer Windows and Linux servers and related services. Maintain corporate network infrastructure, connectivity, VPNs, and Wi-Fi services. Configure and troubleshoot TCP/IP, DNS, DHCP, routing, and switching environments. Manage Active Directory, Entra ID, Group Policy, and user authentication services. Support Microsoft 365 and other corporate productivity platforms. Administer user accounts, permissions, access rights, and security policies. Monitor infrastructure availability, performance, capacity, and system health. Investigate infrastructure alerts, outages, and service interruptions. Provide technical support for infrastructure-related incidents and service requests. Troubleshoot hardware, operating system, application, and connectivity issues. Manage corporate laptops, desktops, mobile devices, and IT equipment. Support endpoint management, configuration, patching, and software deployment. Maintain virtualization environments and virtual machines. Support cloud infrastructure and services across Azure, AWS, or similar platforms. Perform routine infrastructure maintenance, upgrades, and configuration changes. Manage server and endpoint patching activities. Support backup, restoration, disaster recovery, and business continuity procedures. Monitor backup jobs and participate in recovery testing. Apply infrastructure security and system-hardening standards. Coordinate vulnerability remediation and security updates. Maintain antivirus, endpoint protection, and other infrastructure security solutions. Manage infrastructure-related tickets through IT service-management platforms. Prioritize incidents according to business impact and service-level requirements. Escalate complex technical issues to senior engineers or specialist teams. Coordinate with cybersecurity, application, network, and service desk teams. Work with external vendors and managed service providers when required. Assist with IT infrastructure projects, migrations, upgrades, and deployments. Maintain infrastructure documentation, network diagrams, asset records, and technical procedures. Conduct infrastructure health checks and performance reviews. Analyze recurring incidents and identify root causes and permanent solutions. Develop scripts and automation to improve infrastructure administration. Assist with infrastructure capacity planning and technology lifecycle management. Support IT audits, compliance assessments, and internal security reviews. Identify opportunities to improve corporate IT reliability, efficiency, and user experience. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in corporate IT infrastructure, systems administration, or IT operations. Strong knowledge of Windows and Linux server environments. Solid understanding of enterprise networking and connectivity technologies. Practical experience with Active Directory, Entra ID, Group Policy, and identity management. Experience supporting Microsoft 365 or comparable enterprise productivity platforms. Knowledge of virtualization technologies such as VMware or Hyper-V. Familiarity with Azure, AWS, or other cloud infrastructure platforms. Understanding of backup, disaster recovery, business continuity, and infrastructure monitoring. Knowledge of cybersecurity fundamentals, endpoint protection, patching, and system hardening. Experience with ITSM, service desk, or ticketing systems. Basic scripting and automation experience using Power Shell, Python, Bash, or similar tools. Strong troubleshooting and root-cause analysis capabilities. Excellent organizational and problem-solving skills. Strong communication and stakeholder-management abilities. Good command of written and spoken English. Ability to work independently and manage priorities in a fully remote environment. UAE or GCC corporate IT experience is an advantage but not mandatory. Relevant certifications such as Microsoft, Cisco, Comp TIA, ITIL, Azure, AWS, or VMware are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time Corporate IT Infrastructure Engineer Position???? Career Growth & Professional Development????️ Enterprise Systems, Network & Infrastructure Experience☁️ Exposure to Cloud, Virtualization & Digital Workplace Technologies???? Opportunities to Develop IT Security & Infrastructure Skills???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Improve Corporate IT Reliability & Performance???? Exposure to Modern Enterprise Technology & Infrastructure Projects

Required Qualifications & Experience:• Senior profile: minimum 10 years of proven experience in enterprise IT infrastructure and cybersecurity operations within a comparable large-scale government or enterprise environment. • Supporting profile (second opening): minimum 3 years of hands-on experience in general IT / security operations. • Hands-on experience managing enterprise security technologies, including firewalls, endpoint protection, identity and access management, privileged access management, network access control, and cloud security. • Strong troubleshooting and incident-handling skills with a structured, process-driven approach (ticketing, documentation, escalation). • Strong communication and reporting skills in English; Arabic is an advantage. <br>Nice to Have:• Relevant vendor certifications (Microsoft, Cisco, F5, Ivanti, Forescout, ITIL, or comparable). • Prior experience working within managed services / AMC support models with defined SLAs.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

Job Code: JPC - 6413<br><br>Job title: IT License & Financial Management Specialist<br><br>Location: Abu Dhabi, UAE<br><br>Experience: 12 15 Years<br><br>Job Purpose<br><br>Responsible for managing IT software licenses, technology costs, budgets, contracts, and financial reporting while ensuring license compliance and cost optimization.<br><br>Key Responsibilities<br><br>Manage the full lifecycle of software licenses, subscriptions, renewals, and entitlements. Monitor license utilization, compliance, and identify cost-saving opportunities. Prepare and manage IT budgets, forecasts, expenditure tracking, and variance analysis. Monitor IT spending across software, hardware, cloud, and technology services. Manage IT vendor contracts, renewals, quotations, purchase orders, and financial commitments. Coordinate with IT, Finance, Procurement, Legal, and vendors on licensing and financial matters. Prepare monthly IT financial, license utilization, and management reports. Support audits and ensure compliance with licensing, financial, and procurement policies. Provide recommendations for IT cost optimization and efficient license utilization. <br><br>Requirements<br><br>Bachelor s Degree in IT, Finance, Accounting, Business Administration, or related field12 15 years of relevant experience in IT License Management, Software Asset Management, IT Financial Management, IT Procurement, or related areas. Strong knowledge of software licensing, IT budgeting, forecasting, and vendor management. Experience with ERP, IT Asset Management, or Software Asset Management tools. Advanced Excel skills; Power BI knowledge is an advantage. Strong analytical, negotiation, communication, and stakeholder-management skills.<br><br>Skills: Benchmark candidate profile is attached

We are looking to hire an Senior IT Support and Service Delivery who will be responsible for overseeing IT service delivery, application support operations, software license governance, vendor coordination, and service excellence initiatives for our client based in Dubai—one of the largest semi-government companies in the region.<br>This role is on a 12-month renewable contract.<br>The role sits within the Information Technology Department and reports directly to the IT Manager.<br>We are looking for a passionate Senior IT Support and Service Delivery to drive high-quality IT support services, ensure effective governance of application support and software licensing, and continuously improve service delivery across the organization. The ideal candidate should have strong experience in IT service management, vendor management, software asset administration, ITSM processes, and stakeholder engagement.<br>Key Responsibilities:<br>Oversee end-user application support, incident management, service requests, and operational issue resolution. Manage relationships with vendors, application owners, and shared IT teams to ensure reliable service delivery. Monitor vendor performance and drive continuous service improvements. Analyze ITSM metrics and reporting to identify trends, process improvements, and automation opportunities. Manage the software license lifecycle, including allocation, renewals, compliance, optimization, and cost control. Conduct regular access reviews, license utilization assessments, and compliance reporting. Support annual IT budgeting, software renewals, vendor negotiations, and cost forecasting. Coordinate IT projects, service reviews, governance activities, and audit requirements. Maintain service documentation, operational procedures, and knowledge management resources. Lead the IT Service Excellence function, ensuring service delivery targets and SLAs are consistently achieved.<br>Knowledge, Skills & Experience:<br>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. Proven experience in IT Service Delivery, Application Support, or IT Operations within a corporate environment. Strong understanding of ITIL service management principles, including Incident, Request, Change, and Problem Management. Experience managing software licensing, license compliance, renewals, and software asset governance. Hands-on experience with ITSM platforms such as Service Now or Manage Engine. Experience managing vendors, service providers, and cross-functional IT stakeholders. Strong analytical skills with experience interpreting service metrics, license utilization reports, and operational KPIs. Experience supporting IT budgeting, vendor renewals, procurement coordination, and cost optimization initiatives. Excellent communication, stakeholder management, and customer service skills. ITIL Foundation certification is highly preferred. Experience within large enterprise organizations or the real estate, engineering, construction, or development sectors is advantageous. Knowledge of Power BI, Excel, or similar reporting tools is preferred.<br>Availability:<br>Preference will be given to candidates available immediately.<br>We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your application within 7 working days. Should your profile match the requirements of the role, a consultant from Edari will contact you to discuss your experience, the opportunity, and the next steps in the recruitment process.

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What you will do</b></p><br><p>As the Regional Lead for Site Infrastructure Operations (SIO), you will provide leadership and direction for the SIO Team across the Middle East &amp; Africa region. You will be accountable for ensuring that your team delivers high-quality IT services, operational excellence, and continuous improvement in alignment with enterprise standards, business needs, and SIO strategic objectives.</p><br><p>You will lead a distributed team of Site Infrastructure Operations professionals and foster a culture of accountability, collaboration, customer focus, and operational excellence. You will serve as a trusted partner for business and IT stakeholders while supporting the execution of the global SIO strategy and regional priorities. You will lead the region toward our North Star, the Autonomous Digital Workplace: an environment that manages, heals, and improves itself, so our people get the same intelligent experience JCI builds into the smart, autonomous spaces we sell.</p><br><p><b>How you will do it</b></p><br><p><b>Strategic Leadership &amp; Team Management</b></p><br><ul><li>Lead, mentor, and develop Site Infrastructure Operations professionals, ensuring clarity of purpose and accountability.</li><li>Set regional SIO priorities aligned with enterprise IT, Digital Workplace, and business objectives.</li><li>Foster a culture of operational excellence, customer focus, and continuous improvement.</li><li>Support workforce planning, succession planning, and talent development across the regional team.</li><li>Lead structured change management efforts to support the successful adoption of new IT processes, technologies, and operating models.</li><li>Drive accountability for regional OKRs and performance objectives aligned with global SIO priorities.</li></ul><p><b>Operational Excellence &amp; Service Delivery</b></p><br><ul><li>Ensure delivery of Site Infrastructure Operations services across the region.</li><li>Support implementation of IT security standards, compliance requirements, and enterprise policies.</li><li>Drive adoption of automation, standardization, and process optimization across SIO functions.</li><li>Ensure services meet SLAs and follow enterprise Service Management processes.</li><li>Support Frontline Forward initiatives that improve user experience while increasing operational efficiency.</li><li>Monitor operational performance, customer experience, and service quality metrics, driving continuous improvement actions where required.</li></ul><p><b>Autonomous Digital Workplace (North Star)</b></p><br><ul><li><b>Build toward autonomy</b> - Ensure every SIO service in the region has a path to self-healing; measure progress by tickets avoided, not just closed, and champion AIOps, autonomous patching, and predictive remediation over monitoring alone.</li><li><b>Experience is the scoreboard</b> - Adopt experience-level thinking (XLA) across the region: sentiment, friction, login and time-to-productive matter as much as uptime and SLA attainment.</li><li><b>One data spine, AI-ready</b> - Treat CMDB and ServiceNow accuracy as a strategic asset, not an audit checkbox; eliminate shadow spreadsheets and parallel records so automation and AI agents can reason over one source of truth.</li><li><b>Automate the obvious, elevate the team</b> - Drive automation of repeatable work and reinvest the time saved into architecture, capability growth, and higher-value engineering for the regional team.</li><li><b>Be the reference customer</b> - Pilot new capabilities on ourselves first and make the MEA workplace a credible proof point of JCI’s own technology story: if it isn’t good enough to demo, it isn’t good enough to ship to our own people.</li></ul><p><b>Project &amp; Initiative Oversight</b></p><br><ul><li>Support enterprise and business unit projects, ensuring timely execution and successful outcomes.</li><li>Oversee regional SIO initiatives and transformation activities.</li><li>Support the deployment and adoption of global SIO capabilities, standards, tools, and best practices.</li><li>Ensure alignment of projects and initiatives with business priorities, strategic goals, and SIO objectives.</li><li>Promote cross-functional collaboration to deliver sustainable operational improvements.</li></ul><p><b>Stakeholder &amp; Vendor Management</b></p><br><ul><li>Serve as an escalation point for SIO issues within the region.</li><li>Build strong relationships with business leaders, site leadership teams, Digital Workplace partners, and other IT stakeholders.</li><li>Drive stakeholder engagement activities to strengthen partnerships and improve service perception.</li><li>Gather stakeholder feedback and insights to identify improvement opportunities and influence priorities.</li><li>Oversee vendor management and ensure service quality from third-party providers.</li></ul><p><b>Financial &amp; Resource Management</b></p><br><ul><li>Support regional SIO budget planning and forecasting activities.</li><li>Manage resource allocation to ensure appropriate service coverage and operational effectiveness.</li><li>Monitor operational performance, financial results, and service quality metrics.</li><li>Drive cost optimization opportunities while maintaining service quality and business alignment.</li></ul><p><b>What we look for</b></p><br><ul><li>8+ years of progressive IT leadership experience, including leading distributed teams.</li><li>Experience leading IT operations across multiple sites, countries, or regions.</li><li>Proven ability to drive operational excellence, continuous improvement, and service transformation.</li><li>Strong strategic, analytical, project management, stakeholder management, and communication skills.</li><li>Experience with IT service management, compliance, and vendor management.</li><li>Demonstrated ability to build high-performing teams and develop future leaders.</li><li>Experience driving change management and adoption of new technologies and operating models.</li><li>Ability to build strong business partnerships and influence stakeholders across a matrixed organization.</li><li>Experience working within global organizations and collaborating across regions.</li><li>Familiarity with self-healing/automation, experience-level management (XLA), and ServiceNow/CMDB-driven operations or a clear appetite to lead a team toward that autonomous end state.</li></ul> </div>

Senior Manager / Regional Sales Head – Healthcare IT Sales | B2B Enterprise Sales | GTM Strategy Location: UAE (Onsite) Employment Type: Full-Time Important Note Only candidates who are currently residing and working in the UAE will be considered. Applications from candidates seeking relocation will not be considered. About the Role We are looking for an experienced and results-driven Senior Manager / Regional Sales Head to lead our Healthcare IT Product Sales business in the UAE. This leadership role is ideal for professionals with a proven track record in B2B enterprise technology sales, Go-to-Market (GTM) strategy, and client acquisition within the Healthcare IT/Health Tech ecosystem. The ideal candidate will have strong experience in selling technology solutions to hospitals, healthcare providers, diagnostic chains, clinics, insurers, and other healthcare organizations while driving strategic business growth and long-term customer relationships. Key Responsibilities Lead end-to-end B2B sales of Healthcare IT and Health Tech solutions. Develop and execute GTM strategies to drive revenue growth across the UAE market. Identify, engage, and acquire new enterprise customers within the healthcare ecosystem. Manage the complete enterprise sales cycle, from lead generation to contract closure. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Develop strategic account plans to maximize business opportunities and customer retention. Collaborate with Product, Marketing, Pre-Sales, and Delivery teams to ensure successful solution positioning and customer onboarding. Represent the organization at customer meetings, product demonstrations, conferences, and industry events. Monitor market trends, competitor activities, and emerging technologies within the Healthcare IT landscape. Deliver consistent sales forecasts, pipeline updates, and business reports to leadership. Required Experience Minimum 7+ years of experience in B2B IT Product Sales. Strong experience selling Healthcare IT / Health Tech solutions. Experience handling enterprise sales and long sales cycles. Proven success in business development, revenue generation, and strategic account management. Experience leading GTM initiatives and market expansion strategies. Experience engaging with C-level executives and senior business stakeholders. International sales exposure will be an added advantage. Mandatory Skills Healthcare IT / Health Tech Product Sales Enterprise B2B Sales Business Development Go-to-Market (GTM) Strategy Client Acquisition Strategic Account Management Enterprise Solution Selling Revenue Growth Stakeholder Management Negotiation & Closing Customer Relationship Management Sales Pipeline Management Preferred Qualifications Bachelor's Degree in any discipline. MBA / PGDBM in Sales, Marketing, Business Management, or Technology is preferred. Technology certifications will be an added advantage. What We're Looking For Strong leadership and commercial acumen. Excellent communication, presentation, and negotiation skills. Self-motivated with a consultative selling approach. Ability to build long-term enterprise relationships. Strong customer-first mindset with exceptional stakeholder management skills. Application Criteria✔ Currently residing in the UAE (Mandatory)✔ Relevant Healthcare IT / Health Tech B2B Sales experience (Mandatory)✘ Candidates outside the UAE or looking for relocation will not be considered. Interested candidates can share their updated CV to: response@avenueshr.com

Senior Manager / Regional Sales Head – Healthcare IT Sales | B2B Enterprise Sales | GTM Strategy Location: UAE (Onsite) Employment Type: Full-Time Important Note Only candidates who are currently residing and working in the UAE will be considered. Applications from candidates seeking relocation will not be considered. About the Role We are looking for an experienced and results-driven Senior Manager / Regional Sales Head to lead our Healthcare IT Product Sales business in the UAE. This leadership role is ideal for professionals with a proven track record in B2B enterprise technology sales, Go-to-Market (GTM) strategy, and client acquisition within the Healthcare IT/Health Tech ecosystem. The ideal candidate will have strong experience in selling technology solutions to hospitals, healthcare providers, diagnostic chains, clinics, insurers, and other healthcare organizations while driving strategic business growth and long-term customer relationships. Key Responsibilities Lead end-to-end B2B sales of Healthcare IT and Health Tech solutions. Develop and execute GTM strategies to drive revenue growth across the UAE market. Identify, engage, and acquire new enterprise customers within the healthcare ecosystem. Manage the complete enterprise sales cycle, from lead generation to contract closure. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Develop strategic account plans to maximize business opportunities and customer retention. Collaborate with Product, Marketing, Pre-Sales, and Delivery teams to ensure successful solution positioning and customer onboarding. Represent the organization at customer meetings, product demonstrations, conferences, and industry events. Monitor market trends, competitor activities, and emerging technologies within the Healthcare IT landscape. Deliver consistent sales forecasts, pipeline updates, and business reports to leadership. Required Experience Minimum 7+ years of experience in B2B IT Product Sales. Strong experience selling Healthcare IT / Health Tech solutions. Experience handling enterprise sales and long sales cycles. Proven success in business development, revenue generation, and strategic account management. Experience leading GTM initiatives and market expansion strategies. Experience engaging with C-level executives and senior business stakeholders. International sales exposure will be an added advantage. Mandatory Skills Healthcare IT / Health Tech Product Sales Enterprise B2B Sales Business Development Go-to-Market (GTM) Strategy Client Acquisition Strategic Account Management Enterprise Solution Selling Revenue Growth Stakeholder Management Negotiation & Closing Customer Relationship Management Sales Pipeline Management Preferred Qualifications Bachelor's Degree in any discipline. MBA / PGDBM in Sales, Marketing, Business Management, or Technology is preferred. Technology certifications will be an added advantage. What We're Looking For Strong leadership and commercial acumen. Excellent communication, presentation, and negotiation skills. Self-motivated with a consultative selling approach. Ability to build long-term enterprise relationships. Strong customer-first mindset with exceptional stakeholder management skills. Application Criteria✔ Currently residing in the UAE (Mandatory)✔ Relevant Healthcare IT / Health Tech B2B Sales experience (Mandatory)✘ Candidates outside the UAE or looking for relocation will not be considered. Interested candidates can share their updated CV to: response@avenueshr.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Position Summary</p><p>The IT Business Development Manager is responsible for driving business growth by identifying new opportunities, acquiring clients, building strategic partnerships, and increasing revenue through the sale of IT solutions and services. The role works closely with technical, project, and delivery teams to develop customized solutions that meet client requirements while achieving the organization's sales and growth objectives.</p><p>Key Responsibilities</p><ul><li>Develop and execute business development strategies to achieve revenue and growth targets.</li><li>Identify, qualify, and pursue new business opportunities in domestic and international markets.</li><li>Generate leads through networking, referrals, digital marketing initiatives, and industry events.</li><li>Build and maintain strong relationships with prospective and existing clients.</li><li>Conduct client meetings to understand business challenges and recommend appropriate IT solutions.</li><li>Prepare proposals, presentations, project estimates, and commercial quotations.</li><li>Lead contract negotiations and successfully close new business opportunities.</li><li>Collaborate with application development, project management, and technical teams to ensure proposed solutions align with client requirements.</li><li>Coordinate project handovers to delivery teams and support successful project execution.</li><li>Manage and mentor Business Development Executives, providing guidance, performance monitoring, and coaching.</li><li>Track sales pipelines, forecasts, and business performance using CRM tools.</li><li>Monitor market trends, emerging technologies, and competitor activities to identify new opportunities.</li><li>Represent the organization at conferences, exhibitions, client meetings, and networking events.</li><li>Ensure high levels of customer satisfaction through effective relationship management and post-sales support.</li></ul><p>Required Qualifications</p><ul><li>Full Stack Developer</li><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field.</li><li>5+ years of experience in IT business development, software sales, or technology consulting.</li><li>Proven track record of achieving or exceeding sales and revenue targets.</li><li>Strong understanding of software development, web and mobile applications, cloud solutions, and IT services.</li><li>Experience preparing proposals, RFP/RFQ responses, and commercial agreements.</li><li>Excellent communication, negotiation, presentation, and interpersonal skills.</li><li>Experience leading and developing business development or sales teams.</li><li>Proficiency with CRM platforms and Microsoft Office applications.</li></ul><p><br></p><p>Key Performance Indicators (KPIs)</p><ul><li>Revenue growth and achievement of sales targets.</li><li>Number and value of new client acquisitions.</li><li>Proposal-to-contract conversion rate.</li><li>Customer retention and satisfaction.</li><li>Sales pipeline growth and forecasting accuracy.</li><li>Team performance and business development productivity.</li><li>Strategic partnership development and expansion.</li></ul><p>Reporting To</p><p>Chief Executive Officer</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Preferred Skills</p><ul><li>Strategic planning and market analysis.</li><li>Client relationship and stakeholder management.</li><li>Solution selling and consultative sales techniques.</li><li>Leadership and team management.</li><li>Proposal development and bid management.</li><li>Financial awareness, budgeting, and revenue forecasting.</li><li>Knowledge of Agile software development methodologies.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul><p><br></p></div>

<p style="direction:rtl;margin:0in 0in 11.2pt;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="color:black;font-family:&quot;RTA Office&quot;;font-size:14.5pt;"><span lang="AR-SA"><strong>&nbsp;Qualifications required:</strong></span></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">The applicant must be a citizen of the United Arab Emirates.</span></span></p></li><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">Hold a bachelor's degree in information security, cyber security, or any related field.</span></span></p></li><li class="MsoNormal" style="color:black;direction:rtl;mso-list:l1 level1 lfo2;tab-stops:list .5in;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;RTA Office&quot;;"><span style="mso-fareast-font-family:&quot;Times New Roman&quot;;" lang="AR-SA">Fresh graduates or those with experience in the field.</span></span></p></li></ul><p style="text-align:right;">&nbsp;</p><p style="direction:rtl;margin:0in 0in 9.0pt;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="color:black;font-family:&quot;RTA Office&quot;;"><span lang="AR-SA"><strong>Start your career with the Roads and Transport Authority, and contribute to building a secure and sustainable digital future.</strong></span></span></p>

<p><strong>Job Qualifications &amp; Requirements</strong></p><p><strong>Education</strong></p><ul><li>Bachelor's degree/ Master’s degree in Computer Science/ Information Technology</li></ul><p><strong>Experience</strong></p><ul><li>9 Years in case of Master’s degree (11 years in case of Bachelor’s degree)</li></ul><p><strong>Qualification</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), ISO/IEC 27001 Lead Implementer/ Lead Auditor</li></ul>

<p style="font-family:Arial;"><strong>Job Qualifications &amp; Requirements</strong></p><p style="font-family:Arial;"><strong>Education</strong></p><ul><li>Bachelor's degree/ Master’s degree in Computer Science (CS)/ Information Technology (IT)/ Cybersecurity or related.</li></ul><p><strong>Experience</strong></p><ul><li>6 Years in case of Master’s degree (8 years in case of Bachelor’s degree)</li></ul><p><strong>Qualification</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), SABSA</li></ul>

<p><span style="font-family:Arial;"><strong>Job Qualifications &amp; Requirements</strong></span></p><p><span style="font-family:Arial;"><strong>Education</strong></span></p><ul><li><span style="font-family:Arial;">Bachelor's degree/ master’s degree/ Ph.D. in Information Technology/Computer Engineering</span></li></ul><p><span style="font-family:Arial;"><strong>Experience</strong></span></p><ul><li><span style="font-family:Arial;">5 Years in case of Ph.D (9 Years in case of master’s degree, 11 years in case of bachelor’s degree)</span></li></ul><p><span style="font-family:Arial;"><strong>Qualification</strong></span></p><ul><li><span style="font-family:Arial;">Certifications such as Certified Internal Auditor (CIA); ITIL; Certified Information Systems Auditor (CISA)</span></li></ul><p><span style="font-family:Arial;"><strong>Technical Competencies</strong></span></p><ul><li><span style="font-family:Arial;">Audit Methodologies</span></li><li><span style="font-family:Arial;">Quality and Excellence</span></li><li><span style="font-family:Arial;">Reporting</span></li><li><span style="font-family:Arial;">Risk Management</span></li><li><span style="font-family:Arial;">Internal Control</span></li><li><span style="font-family:Arial;">Global Internal Audit Standards</span></li><li><span style="font-family:Arial;">Information Technology</span></li><li><span style="font-family:Arial;">Cyber Security and Privacy</span></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><strong>Job Objective: </strong></span><span><span>Develop and implement an integrated governance system for IT governance, AI governance, and cybersecurity governance that ensures alignment of technical and digital initiatives with the organizational strategy, enhances digital transformation and empowerment, and raises the digital maturity of the Dubai Government Human Resources Department. Achieve organizational excellence by developing policies and regulatory frameworks, improving processes, managing data, fostering innovation, and measuring digital performance and value, in line with best practices and government and international standards.</span></span></p><br><p><strong>Responsibilities:</strong></p><br><span><span><strong>First: IT governance</strong></span></span><span><span> · </span></span><span><span>Develop and update the IT governance framework in line with national and international standards</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare and review IT policies, procedures, and operational guides</span><span>.</span></span><span><span> ·</span></span><span><span>Ensure alignment of IT investments and initiatives with the Dubai Government HR Department strategy</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with approved governance frameworks, laws, and policies</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare compliance and governance reports and submit to senior management</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor application of controls for IT services management, supplier management, and technology contracts</span></span><span><span> </span></span><span><strong>Second: AI governance</strong></span></span><span><span> ·</span></span><span><span>Develop and implement an AI governance framework</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with ethical, legal, and regulatory AI controls</span><span>.</span></span><span><span> ·</span></span><span><span>Assess risks and challenges associated with using AI technologies</span><span>.</span></span><span><span> ·</span></span><span><span>Measure operational and organizational impact of AI initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Support adoption of smart solutions and emerging technologies according to approved policies</span><span>.</span></span><span><span> ·</span></span><span><span>Promote responsible and safe use of AI applications</span></span><span><span> </span></span><span><strong>Third: Cybersecurity governance</strong></span></span><span><span> ·</span></span><span><span>Monitor compliance with cybersecurity controls and regulatory policies</span><span>.</span></span><span><span> ·</span></span><span><span>Coordinate with the cybersecurity team to address risks and security gaps</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor implementation of compliance and audit plans and close findings</span><span>.</span></span><span><span> ·</span></span><span><span>Support tech risk assessments and business continuity and disaster recovery management</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor cybersecurity KPIs and prepare regular reports</span></span><span><span> </span></span><span><strong>Fourth: Digital transformation and digital enablement</strong></span></span><span><span> ·</span></span><span><span>Develop digital enablement programs and improve the digital experience for employees and government entities</span><span>.</span></span><span><span> ·</span></span><span><span>Identify opportunities for digitization and automation and redesign services and procedures</span><span>.</span></span><span><span> ·</span></span><span><span>Support system and platform integration</span><span>.</span></span><span><span> ·</span></span><span><span>Enhance use of modern technologies to achieve operational efficiency</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor digital transformation indicators, analyze results, and issue recommendations</span></span><span><span> </span></span><span><span> ·</span></span><span><span>Prepare, implement, and monitor the digital transformation strategy and roadmap</span><span>.</span></span><span><span> <strong>Fifth: Digital maturity and institutional excellence</strong></span></span><span><span> ·</span></span><span><span>Prepare and implement plans to raise digital maturity according to approved government models and frameworks</span><span>.</span></span><span><span> ·</span></span><span><span>Periodically assess digital maturity and analyze gaps</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare and monitor improvement plans tied to digital maturity indicators</span><span>.</span></span><span><span> ·</span></span><span><span>Support achieving institutional excellence and government digital transformation</span><span>.</span></span><span><span> ·</span></span><span><span>Participate in awards and government initiatives related to digital transformation and innovation</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare executive reports on digital progress</span></span><span><span> </span></span><span><strong>Sixth: Data management and digital governance</strong></span></span><span><span> ·</span></span><span><span>Contribute to developing a data governance framework in coordination with relevant regulatory units and Dubai Digital Authority</span><span>.</span></span><span><span> ·</span></span><span><span>Support data quality, classification, and management initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Enhance effective data use in decision-making</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor compliance with data protection and privacy requirements</span><span>.</span></span><span><span> ·</span></span><span><span>Support data analytics and institutional intelligence projects</span></span><span><span> </span></span><span><strong>Seventh: Operations and performance improvement</strong></span></span><span><span> ·</span></span><span><span>Analyze, design, and develop enterprise processes</span><span>.</span></span><span><span> ·</span></span><span><span>Re-engineer, simplify, and improve process efficiency</span><span>.</span></span><span><span> ·</span></span><span><span>Document processes and develop workflow maps</span><span>.</span></span><span><span> ·</span></span><span><span>Identify opportunities for digital automation and service improvement</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor continuous improvement plans</span><span>.</span></span><span><span> ·</span></span><span><span>Apply Enterprise Process Management methodologies (BPM)</span><span> </span></span><span><strong>Eighth: Digital innovation and change management</strong></span></span><span><span> ·</span></span><span><span>Support institutional innovation culture and transition to an advanced digital environment</span><span>.</span></span><span><span> ·</span></span><span><span>Propose and evaluate emerging value-added technologies</span><span>.</span></span><span><span> ·</span></span><span><span>Contribute to managing organizational change related to digital initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Develop communication and awareness plans and digital capability-building programs</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor user adoption of digital solutions and analyze usage indicators</span></span><span><span> <strong>Ninth: </strong></span><span><strong>Performance metrics and governance</strong></span></span><span><span> ·</span></span><span><span>Develop strategic and operational performance indicators</span><span>.</span></span><span><span> ·</span></span><span><span>Monitor and measure impact of digital and technology initiatives</span><span>.</span></span><span><span> ·</span></span><span><span>Develop dashboards and executive analyses</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare periodic management reports</span><span>.</span></span><span><span> ·</span></span><span><span>Measure the digital value realization</span><span>.</span></span><span><span> <strong>Tenth: Managing digital initiatives and programs</strong></span></span><span><span> ·</span></span><span><span>Coordinate with regulatory units, partners, and government entities</span><span>.</span></span><span><span> ·</span></span><span><span>Prepare executive project reports</span><span>.</span></span><span><span> ·</span></span><span><span>Support applying project management and organizational change methodologies</span><span>.</span></span><span><span> ·</span></span><span><span>Perform any other duties assigned by the supervisor within the same field</span></span> <p><strong>: Behavioral competencies</strong></p><br><p>Effective communication <span>·</span></p><br><p>Excellence in execution <span>·</span></p><br><p><span>Organizational understanding </span> <span>·</span></p><br><p><span><span>Community service and responsiveness to employees' needs</span></span> <span>·</span></p><br><p><strong>: Technical competencies</strong></p><br><p><span>Ability to coordinate with internal and external entities to ensure compliance and achieve strategic objectives</span> <span>·</span></p><br><p><span>Knowledge of project management and change management.</span> <span>·</span></p><br><p><span>Knowledge of digital transformation and digital maturity</span> <span>·</span></p><br><p><span>Familiarity with governance and uses of AI</span> <span>·</span></p><br><p><span>ISO 38500 familiarity with IT governance frameworks</span> <span>·</span></p><br><p> <span>Familiarity with information security policies in the Dubai Government HR Department</span> <span>·</span></p><br><p><strong>: Educational qualification</strong></p><br><p><span>Bachelor’s or Master’s degree in information security or computer science from a globally recognized university.</span> <span>·</span></p><br><p><span><strong>Experience:</strong></span></p><br><p> <span>·</span><span>Bachelor’s degree: 8 years or more of experience in information security or IT</span></p><br><p> <span>·</span><span>Master’s degree: 6 years or more of experience in information security or IT</span></p><br><p><span><strong>Job skills:</strong></span></p><br><p><span>·</span><span>Proficiency in Oracle, GRP, and other IT programs, systems and applications.</span></p><br><p><span>·</span><span>Proficiency in Arabic and English.</span></p><br><p><span>·</span><span>The ability to analyze and interpret reports, surveys, and correspondence and respond to inquiries from employees and clients.</span></p><br><p><span>The ability to adapt to changes</span><span>.</span></p><br><p><span>·</span><span>Planning, organizing, and prioritizing</span><span>.</span></p><br><p><span>·</span><span>Data-driven decision making</span><span>.</span></p><br><br></div> </div>

<p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span style="mso-ansi-language:EN-US;mso-bidi-language:AR-YE;" lang="AR-YE"><strong>Qualifications</strong></span></span></p><p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span lang="AR-SA">Bachelor's degree in information technology engineering, computer science, or any related field from an accredited university.</span></span></p><p class="MsoNormal" style="direction:rtl;line-height:normal;margin-bottom:0cm;text-align:justify;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Calibri&quot;,sans-serif;font-size:12.0pt;"><span lang="AR-SA">55 </span><span dir="LTR">Azure Solutions Architect</span><span lang="AR-SA">، </span><span dir="LTR">VMware VCP/VCAP</span><span lang="AR-SA">، </span><span dir="LTR">Cisco CCNP CCIE</span><span lang="AR-SA"> :&nbsp;</span><span style="mso-spacerun:yes;" lang="AR-SA"> </span><span lang="AR-SA">Professional certifications such as years of experience in IT systems analysis</span></span></p>