Office boy Jobs in UAE
10882 Jobs Found
AX CAPITAL is looking for ambitious, driven, and high-performing Off-Plan Real Estate Sales Agents who want to build a successful career in one of the world's most dynamic real estate markets.<br>With access to premium projects across the UAE, as well as international opportunities in Georgia and Thailand, you'll have everything you need to grow your business and maximise your earning potential.<br>Role Overview<br>As an Off-Plan Real Estate Sales Agent, you will manage qualified buyer leads, advise clients on investment opportunities, negotiate deals, and close sales while building long-term relationships with investors.<br>This role is ideal for confident, target-driven professionals who thrive in a performance-focused environment.<br>What We're Looking For<br>• Strong communication and negotiation skills• A results-driven and competitive mindset• Excellent relationship-building abilities• Self-motivated with a passion for sales• Real estate experience is preferred but not essential<br>Why Join AX CAPITAL?<br>• Uncapped commission structure with a clear progression path of up to 70% commission• One of Dubai's fastest commission payout systems, with commissions paid within 3 days• High-quality international leads from leading property platforms across the UK, Germany, and other global markets• Exclusive broker referral network that brings additional qualified clients through a transparent referral platform• Access to premium projects across the UAE, as well as international developments in Georgia and Thailand• Industry-leading CRM and technology platform designed to maximise lead conversion• Your own professionally branded property website to help grow your personal brand• Agent Acceleration Programme and ongoing training through AX ACADEMY• Luxury office with premium meeting facilities, barista service, podcast studio, and an in-house media team to help build your personal brand• Strong developer relationships, providing priority access to some of the market's most in-demand project launches<br>Ready to Take Your Career to the Next Level?<br>If you're looking for a brokerage that invests in your success with industry-leading technology, premium marketing support, international opportunities, and exceptional earning potential, we'd love to hear from you.<br>Apply today and become part of AX CAPITAL.
???? WE'RE HIRING???? DUTY MANAGER???? DUBAI, UAE???? FULL-TIME???? LEVEL: MANAGEMENT✨ LEAD OPERATIONS. DELIVER EXCELLENCE. We are looking for an experienced and proactive Duty Manager to join our team in Dubai. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to delivering exceptional customer service while ensuring the smooth day-to-day running of the business.???? KEY RESPONSIBILITIES???? Oversee daily operations and ensure all departments run efficiently.???? Supervise and support team members to maintain high service and operational standards.???? Handle customer inquiries, complaints, and escalations in a professional manner.???? Monitor staff performance and provide coaching and guidance when needed.???? Ensure compliance with company policies, safety regulations, and operational procedures.???? Coordinate with department heads to resolve operational issues and improve efficiency.???? Prepare daily operational reports and communicate key updates to management.???? Respond promptly to emergencies and ensure appropriate actions are taken.✅ REQUIREMENTS???? Bachelor's degree or Diploma in Hospitality, Business Administration, or a related field is an advantage.???? Proven experience as a Duty Manager, Operations Supervisor, Assistant Manager, or in a similar leadership role.???? Strong leadership, communication, and interpersonal skills.???? Excellent organizational, decision-making, and problem-solving abilities.???? Ability to work under pressure in a fast-paced environment.???? Proficiency in Microsoft Office and operational management systems is preferred.???? Comfortable working in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required.⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? Competitive Salary???? Performance-Based Incentives???? Training & Professional Development???? International & Diverse Team???? Career Growth Opportunities???? Professional & Supportive Work Environment???? INTERESTED? APPLY NOWIf you're a motivated leader with a passion for operational excellence and customer satisfaction, we'd love to hear from you.???? Send us your CV/Resume and join our team in Dubai, UAE. We will provide more details about the role and the next steps.
Job Title: Sales Engineer – K-12 Education Solutions<br>Location: Dubai, UAECompany: EdNex Educational Aids Trading LLC<br>About EdNex<br>EdNex Educational Aids Trading LLC is a leading provider of innovative educational solutions across the UAE. We specialize in STEM education, robotics, coding, AI, science laboratories, digital learning technologies, and classroom solutions for schools, colleges, and universities.<br>We are currently seeking a dynamic and results-driven Sales Engineer to join our K-12 School Division. The ideal candidate will have a strong understanding of the UAE school education sector and a passion for building long-term relationships with educational institutions.<br>Key Responsibilities Develop and maintain relationships with public and private schools across the UAE. Identify new business opportunities and generate sales for the K-12 division. Conduct meetings, product demonstrations, and presentations with school management and academic departments. Promote EdNex's educational solutions, including STEM, Robotics, Coding, AI, Science Labs, Makerspaces, and Classroom Technologies. Prepare quotations, proposals, and tender submissions. Coordinate with internal technical and operations teams to ensure successful project execution. Meet and exceed monthly and annual sales targets. Maintain accurate customer records and sales pipeline in the CRM. Stay updated on educational trends, government initiatives, and school procurement requirements. Candidate Requirements Bachelor's or Diploma Degree in Engineering, Technology, Education, Business, or a related field. Must have completed higher education in the UAE. Good knowledge of the UAE K-12 education sector and familiarity with schools across the Emirates. Existing network and relationships with schools, principals, procurement teams, or decision-makers will be a strong advantage. Minimum 2–5 years of sales experience in educational products, STEM solutions, EdTech, laboratory equipment, or related industries. Excellent communication, presentation, and negotiation skills. Self-motivated, target-oriented, and able to work independently. Valid UAE Driving License is mandatory. Must own a personal vehicle and be willing to travel extensively across the UAE to visit schools. Strong proficiency in Microsoft Office applications. Fluent in English. Arabic is an added advantage
???? WE'RE HIRING???? STORE MANAGER – OVS???? DUBAI, UAE???? FULL-TIME???? LEVEL: MANAGEMENT✨ LEAD THE STORE. INSPIRE THE TEAM. DRIVE RESULTS. We are looking for an experienced and dynamic Store Manager to lead our OVS retail store in Dubai. The ideal candidate is passionate about fashion retail, has strong leadership skills, and is committed to delivering outstanding customer experiences while achieving business goals.???? KEY RESPONSIBILITIES???? Oversee the daily operations of the store to ensure smooth and efficient performance.???? Lead, motivate, and develop the store team to achieve sales and service targets.???? Deliver an exceptional customer experience and uphold brand standards.???? Monitor sales performance, analyze KPIs, and implement strategies to drive business growth.???? Manage inventory, stock control, and visual merchandising standards.???? Ensure compliance with company policies, operational procedures, and health & safety regulations.???? Recruit, train, coach, and evaluate team members to maximize performance.???? Prepare reports and collaborate with regional management on business objectives.✅ REQUIREMENTS???? Bachelor's degree in Business Administration, Retail Management, or a related field is an advantage.???? Proven experience as a Store Manager or Assistant Store Manager in the retail industry, preferably in fashion retail.???? Strong leadership, team management, and sales-driven mindset.???? Excellent knowledge of retail operations, merchandising, and inventory management.???? Outstanding communication, customer service, and problem-solving skills.???? Proficiency in POS systems and Microsoft Office applications.???? Ability to thrive in a fast-paced, multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required.⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? Competitive Salary???? Performance-Based Incentives???? Training & Professional Development???? Career Growth with an International Fashion Brand???? Multicultural Work Environment???? Employee Recognition & Development Opportunities???? Professional & Supportive Workplace???? INTERESTED? APPLY NOWIf you're passionate about retail leadership and ready to take your career to the next level, we'd love to hear from you.???? Send us your CV/Resume and join our team in Dubai, UAE. We will provide more details about the role and the next steps.
Company Description <br>Dune Steel Contracting LLC specializes in Pre-Engineered Buildings (PEB) and hot rolled steel structures for industrial and commercial projects across the region. The company focuses on delivering durable, cost-effective, and tailored steel solutions that meet diverse client requirements. Certified to ISO 9001 and ISO 14001 standards, Dune Steel Contracting LLC maintains strong quality management and environmental practices. UAQ Civil Defense certification further underscores the company’s commitment to safety and compliance in all projects. Team members join a professional environment that values technical excellence and reliable project delivery.<br><br>Role Description <br>The Sales Executive role is a full-time, on-site position based in Umm al-Quwain, United Arab Emirates. The Sales Executive is responsible for identifying and qualifying new business opportunities, building and maintaining relationships with clients in industrial and commercial sectors, and promoting the company’s PEB and hot rolled steel structure solutions. Daily activities include conducting site and client visits, preparing and delivering sales presentations, coordinating with engineering and project teams to develop proposals and quotations, and following up on leads to close deals. The role also involves monitoring market trends, competitor activity, and customer feedback, updating the CRM system, and preparing regular sales reports. Collaboration with internal stakeholders to ensure smooth project handover and customer satisfaction is a key part of the position.<br><br>Qualifications<br>Proven experience in sales, preferably in construction, steel structures, or related industrial sectors. Strong skills in client relationship management, negotiation, and closing sales opportunities. Ability to understand technical aspects of PEB and hot rolled steel structures and communicate them clearly to customers. Proficiency in preparing proposals, quotations, and sales presentations. Excellent verbal and written communication skills in English; Arabic proficiency is an advantage. Comfort with using CRM tools, MS Office, and basic reporting for sales tracking. Valid UAE driving license and willingness to travel within the region for client meetings. Strong organizational skills, attention to detail, and ability to manage multiple opportunities simultaneously. Motivated, target-oriented, and able to work both independently and collaboratively with cross-functional teams.
Key Responsibilities Manage the complete SPA lifecycle, from booking confirmation to contract execution and final documentation. Lead the preparation, review, and approval of Sales Purchase Agreements (SPAs), ensuring accuracy and compliance with applicable regulations. Oversee the SPA documentation team, ensuring timely processing, quality control, and adherence to company standards. Ensure all customer documentation is complete, accurate, and aligned with regulatory requirements before SPA issuance. Coordinate with Sales, Finance, Legal, CRM, and other internal teams to resolve documentation and contract-related matters. Manage SPA amendments, transfers, cancellations, assignments, and related contractual documentation. Maintain proper records of executed agreements, customer files, and transaction documentation. Monitor SPA turnaround times and identify opportunities for process improvement and operational efficiency. Ensure compliance with UAE real estate regulations and support property registration, handover, and related processes. Prepare regular reports on SPA progress, pending agreements, documentation status, and team performance. Develop and implement documentation processes, policies, and best practices. Train and mentor team members to maintain high standards of accuracy, compliance, and customer service.<br>Qualifications & Experience Bachelor's degree in Business Administration, Law, Real Estate, or a related discipline. Minimum 5 years of experience in real estate documentation, SPA management, contract administration, or sales operations. Proven experience managing SPA processes within a UAE real estate developer or property company. Strong understanding of UAE real estate regulations, property registration procedures, and contractual requirements. Experience leading documentation teams and managing cross-functional stakeholders. Excellent communication, organizational, and problem-solving skills. Strong attention to detail with the ability to manage multiple transactions simultaneously. Proficiency in Microsoft Office, CRM platforms, and ERP systems. Fluency in Arabic and English (spoken and written) is mandatory.<br>Key Competencies SPA & Contract Management Real Estate Documentation & Compliance Team Leadership & Development Process Optimization Stakeholder Management Regulatory Compliance Quality Control & Accuracy Customer Experience Management Reporting & Documentation Governance<br>If you meet the above requirements and are ready to grow your career with GFS Development, we'd love to hear from you.
Company Description Grand Palace General Trading L. L. C. is a diversified trading company based in Dubai, United Arab Emirates, serving regional and international markets. The company focuses on sourcing, distributing, and marketing a range of products through strong relationships with suppliers and customers. Operations emphasize reliability, responsiveness, and long-term partnerships with key accounts. Team members work in a fast-paced, growth-oriented environment with opportunities to contribute to business expansion and customer satisfaction.<br>Role Description The Key Account Senior Sales Executive is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for managing and growing relationships with key accounts, ensuring high levels of customer satisfaction and retention. Day-to-day tasks include identifying new business opportunities, preparing and presenting proposals, negotiating terms, and closing deals with major clients. The role involves monitoring sales performance, forecasting revenue, and coordinating with internal teams such as logistics, finance, and operations to ensure timely delivery and service quality. The Key Account Senior Sales Executive will also analyze market trends, maintain accurate records in CRM systems, and provide regular reports to management on account status and sales activities.<br>Qualifications<br> Proven experience in key account management, B2B sales, or corporate sales within trading, FMCG, or related sectors Strong skills in relationship building, negotiation, and client communication Ability to develop sales strategies, prepare proposals, and manage the full sales cycle Proficiency in using CRM tools, MS Office (Excel, Power Point, Word), and basic data analysis Solid understanding of commercial terms, pricing, and margin management Bachelor’s degree in Business, Marketing, or a related field; equivalent experience may be considered Fluency in English; additional languages commonly used in the region are an advantage Strong organizational skills, attention to detail, and ability to prioritize multiple accounts Comfort working in a multicultural environment and collaborating across departments Valid eligibility to work in the United Arab Emirates
Job Overview<br><br> JOB DESCRIPTION <br><br>The Construction Tech (Fab) provides solutions to problems in the Construction (Fab) discipline without supervisory approval and will evaluate and select solutions from established operating procedures and scientific procedures.<br><br>Responsibilities<br><br>Key Tasks and Responsibilities<br><br>Carry out administrative activities of Smart plant Construction, Foundation, and associated systems Engineering/ Procurement/ Construction data wrangling - querying, structuring, cleaning, and transforming datasets for imports/exports, analytics, and reporting Develop a plan for project material storage, handling, transport & FTMCarry out the project material bag/tag & material reconciliation Develop the list of shipped loose items Develop and maintain the record of rented items, calibration certificates, special tools & tackles, etc. Responsible for maintaining the inventory of tools/tackles for each discipline & identifying the shortage Responsible for maintaining the master log for P&E (Plant & Equipment), Scaffolding, HVE (High-Value Test Equipment), and Consumables <br><br>Qualifications<br><br>Essential Qualifications and Education<br><br>Associate degree or diploma in Material Management Over 5 years in the Oil & Gas/ Fabrication/Construction/Marine/Petrochemical industry as a systems admin Familiar with Offshore/Onshore Engineering 3D design & detailing tools data management (S3D, E3D, Tekla, Spoolgen) Competence in Computer systems (Excel, Word, Power Point). Hands-on experience in MS Office tools like Excel, Word, and Power Point Proficiency in a range of processes or procedures through job-related training & considerable on-the-job experience <br><br>About Us<br><br>Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.<br><br>For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
???? WE'RE HIRING???? CLIENT SERVICES REPRESENTATIVE???? DUBAI, UAE???? FULL-TIME???? LEVEL: ENTRY / MID✨ BUILD RELATIONSHIPS. SUPPORT CLIENTS. DELIVER EXCEPTIONAL SERVICE. We are looking for a professional and customer-focused Client Services Representative to join our growing team in Dubai. The ideal candidate will have excellent communication skills, a strong service mindset, and the ability to build positive relationships with clients while ensuring their needs are effectively supported.???? KEY RESPONSIBILITIES???? Serve as the primary point of contact for clients and provide professional support.???? Respond to client inquiries, requests, and concerns in a timely and effective manner.???? Build and maintain strong relationships with clients to ensure satisfaction and retention.???? Coordinate with internal teams to resolve client issues and deliver solutions.???? Maintain accurate client records, communication logs, and service documentation.???? Assist with client onboarding, follow-ups, and service improvement initiatives.???? Gather client feedback and provide insights to improve customer experience.???? Ensure all client interactions reflect company values and service standards.✅ REQUIREMENTS???? Degree or Diploma in Business Administration, Communications, Marketing, Customer Service, or a related field (preferred).???? Proven experience in customer service, client relations, account support, or a similar role.???? Excellent communication, interpersonal, and relationship management skills.???? Strong problem-solving abilities with attention to detail.???? Basic knowledge of CRM systems and Microsoft Office applications.???? Ability to work effectively in a multicultural environment.???? Valid UAE Employment Visa / Work Authorization Required⚠️ Candidates must have legal eligibility to work in the UAE. Visit Visa and Tourist Visa holders are not eligible for employment.???? WHY JOIN US????? COMPETITIVE SALARY???? TRAINING & PROFESSIONAL DEVELOPMENT???? INTERNATIONAL TEAM???? CLIENT-FOCUSED BUSINESS ENVIRONMENT???? CAREER GROWTH OPPORTUNITIES???? PERFORMANCE BONUS???? PROFESSIONAL WORK ENVIRONMENT???? INTERESTED? APPLY NOWIf you are interested in this opportunity, please send us a message and let us know. We will provide more details about the role and the next steps.???? Send your CV / Resume and join our team in Dubai, UAE.
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<p>Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.</p><br><b>Who we are:</b>Wilhelmsen Port Services (WPS) delivers seamless port experiences to vessels around the world. As a global leader in ships agency and marine services, we ensure safe, efficient, and consistent operations across all port calls through trusted partnerships and a strong global network.<ul><li>We can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that comes with new digital tools and skills.</li></ul><p>The position reports to Assistant Operations and Sales Manager.</p><br><b></b><b>What you will be doing: </b><ul><li>Collect and process ships documents as required throughout the port call. </li><li>Communication & Coordination with various parties including vessel / principal and port.</li><li>Sending arrival and departure reports within the stipulated period</li><li>Coordination with Owners, Shippers, Vessel Operators, Charterers, Consignee, Receivers.</li><li>Co-ordination with various Port Authorities/ Terminals / Terminal representatives in Ruwais and with Vessel masters for Berthing / Pilotage and Marine Prospects.</li><li>Perform vessel visit as required in accordance with Standard Operations guidelines and </li><li> Customer requirements, always ensuring with Master that all Husbandry, vessel and cargo requirements are in order.</li><li>To ensure PDA is forwarded to principal prior vessel’s arrival.</li><li>Co-ordinating with all concerned to discharge/load of cargo vessels calling in port (alongside) </li><li>Utilisation of Revised DA & status change to RAD Draft within 72 hrs of vessel departure.</li><li>Updating WASP system as per requirement</li><li> Enquiries are attended promptly and followed up closely for status update in WASP.</li><li>Attend, and board vessels, as directed by respective Manager in accordance with WSS SOP and Customer Requirements.</li><li>Arrange all inward and outward formalities.</li><li>Collect and process ships documents, as required throughout the port call.</li><li>Perform vessel visit, as required, in accordance with SOP and Customer Requirements, always ensuring with Master that all husbandry, vessel and cargo requirements are in order.</li><li>As applicable, ensure all requirements relating to cargo matters are well understood and relayed to Manager and other relevant parties.</li><li>Report leads, business opportunities and relevant port updates as observed to Manager.</li><li>Coordinate emergency/ non-emergency medical cases at Ruwais in liaison with CICPA.</li><li>Assist with transportation of VIP, Master and crew as instructed.</li><li>Ensure mandatory use of WASP as reporting tool in compliance with the SOP.</li><li>Reporting ships arrival/sailing/cargo/commence/complete/ times and condition after office hours, as applicable.</li><li>Ensure mobile phones hired out to vessel are signed for by Master and collected prior to departure, if required.</li><li>Comply with Company Standards when working in ports/onboard vessels.</li><li>Ensure accurate, timely and professional communication with all external and internal parties. Report and track cost elements of the call and give input on efficiency of the call.</li><li>Tally & Supervision of the General / Bulk cargo/ Project vessel, as and when required.</li><li> Arrangements of Okay to Board and other formalities for crew sign off including smooth port entry / exit of the crew during emergency medical cases.</li><li><b>Required experience and skills:</b></li><li>Experience in the Marine industry.</li><li><b>Other job qualifications:</b><ul><li>Excellent command of the English language</li><li>Familiar with MS Office applications</li><li>Good communication skills and Good telephone manners.</li></ul></li><li><b>Other general qualifications:</b><ul><li>Work on own initiative within a team; </li><li>Ability to work under pressure;</li><li>Versatile & adaptable to varied working conditions;</li><li>Systematic and accurate nature.</li></ul></li></ul><b>What we offer:</b><ul><li>Competitive package/benefit </li><li>Great culture and working environment</li><li>A challenging job in an international company</li><li>Sounds interesting? As an internal candidate you can apply by entering the internal job portal (Workday front page>Menu >Career>Find jobs). Here you can upload your resume and a motivational letter. </li><li><b>Work location: Abu Dhabi, Ruweis.</b></li><li><b>Application deadline: 13th August 2026</b></li></ul>#Li-POST#WPS </div>
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<span><b>Job Summary</b> <br></span><p>This role will have dual role, working as both cash teller and customer service representative. As cash teller, they will handle cash transactions accurately and efficiently, ensuring compliance with all relevant policies and standards. In their customer service role, they will meet and greet customers, address their inquiries, guide them to digital services, and inform them about new products and promotions. Staff will also be responsible for identifying and reporting suspicious transactions, improving service delivery workflows, and capitalizing on cross-sell opportunities. They must maintain a strong focus on customer service, compliance with AML and CDD guidelines, and ensure the confidentiality of customer data. The role requires a balance of transactional accuracy, excellent customer interaction, and adherence to regulatory and governance standards.</p><br><br><b>Key Responsibilities</b> <br><br>
<p><strong>Teller</strong></p><br><br>
<ul>
<li>Handling of Cash payments such as Deposits and Withdrawal in local and foreign currencies.</li>
<li>Issuing local and foreign currency Cashier orders and Manager cheques.</li>
<li>Replenishing daily cash.</li>
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<p><strong>Customer Service</strong></p><br><br>
<ul>
<li>Account Opening</li>
<li>Various account services such as updating client static information</li>
<li>Coordination with Operations Staff: Ensure prompt and excellent service to customers.</li>
<li>Meet, greet, and assess customer needs and problems, addressing customer inquiries.</li>
<li>Keep clients informed of new products, services, and promotional activities.</li>
<li>Promote the highest level of customer service and responsiveness.</li>
<li>Guide customers to digital services.</li>
<li>Capitalize on cross-sell opportunities.</li>
<li>Improve workflow and processes to maintain high-quality service delivery.</li>
</ul><br><b>Skills and Experience</b> <br><p>• Strong communication skills</p><br><br>
<p>• Customer Service background</p><br><br>
<p>• Basic MS Office Skills</p><br><br>
<p>• Understanding of AML & Banking regulations is preferrable</p><br><br>
<p>• Cash Management experience is preferrable</p><br><br>
<br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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<ul><li><p>Job Purpose
Responsible for Supply Chain and Logistics functionality of Infor SCE Warehouse Management service, integration with Oracle EBS service and related business services. Profile includes service support, enhancement activities and projects for the entire group. Maintain confidentiality and integrity of the data.</p></li></ul><p>Subject matter export in Technology and functionality of Infor SCE for Warehouse management modules.
· Techno-Functional role in managing, implementing, and supporting Infor SCE Warehouse Management System for our warehouses in all countries of operations.
· Role will be part of the implementation and support team focused on Infor SCE and Oracle EBS supply chain integration and functions, along with bespoke custom modules related to this domain.
· Primarily responsible for maintaining the Warehouse Management System (WMS) and supporting the daily operations to provide application support on Infor SCE WMS.
· Technical knowledge regarding the underlying structures in the mentioned systems is preferred. Candidate will work with partners and internal technical team for bug fixes and to design and develop custom modules.
· Understand, learn, and support the business processes currently implemented in the organization.
· Validate, troubleshoot, and resolve issues reported by users via the Service Request system.
· Gather requirements, analyze, create design documents, and perform impact analysis for change requests.
· Develop solutions to leverage Oracle applications functionality and suggest process improvements.
· Lead user sessions for requirement and testing.
· Create test plans, test cases, test scripts and perform functional testing with the aim of meeting the desired objectives and quality.</p><br><p>Work with core Development and Business Intelligence team for designing custom modules and Analytics as and when required by business.
· Work on implementation and enhancement projects taken up by IT, in line with business initiatives.
· Learn and adopt the documentation needs and practices of the Organization. Maintain existing documentation and create new ones as per the IT standards. Documents include Solution Designs, Unit and Integration test cases, Operation guides and Knowledge base solution notes. Documentation is important for maintaining the team knowledge base, actively contributing to keep all official documents updated.
· Develop appropriate training programs and conduct training to assist business departments in adopting new or enhanced software programs/modules & business processes.
· Develop and maintain the integration layer for supply chain functions.
· Work with partners to ensure SLA are met and needful functions are deployed.
· This position will be on Support and Project work. Business support is an ongoing objective. Projects are taken up as per Technology and Business needs and you will be involved for work in your stream.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>PERSONAL ATTITUDE
· Ethics and Honesty in work.
· Positive approach in work environment. Self-learner and achiever.
· Sober at work. No use of intoxication.
· No rude or negative behavior with colleagues.
· Racism and abuse to human life will not be tolerated.
· Applicant must clearly disclose if he/she has any past police record.</p></li></ul><p>This is a techno-functional role performing under Software Development lead/manager to undertake development, implementation, and support activities in the supply chain systems. This role works directly with the logistics team and maps business process requirements on the system</p><br><p>· Ensure expected up-time and support for supply chain services.
· Timely fix and promote required functions.
· Progressively maintain the integration layer, develop, and deploy new custom module as deemed necessary or as per new requirement.
· Work with Lead/manager, team head and department head to ensure the core services are managed and maintained for best throughput for business.</p><br><p>Bachelor’s or higher degree in any stream. Preference given to Business functions and Technology related stream in supply chain.
· Minimum 2 to 3 years of experience in managing IT services for supply chain and working on related technologies.
· ITIL certification preferred.
· Functional certificate in one or more ERP supply chain domain preferred.
· Excellent knowledge Infor SCE 11 and above.
· Excellent knowledge of Microsoft SSIS integration layer.
· Excellent knowledge of Oracle Inventory and Order Management modules.
· Excellent business mapping and solution providing skills.
· Analytical mind to understand the trends and improvise on situation.
· Should be extremely organized and structured in office work.
· Excellent communication skills. English is the official language.
· Candidate must have work experience in Office 365 collaboration and communication cloud.</p>
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We are seeking an experienced <b>Senior Interior Designer</b> to lead the design and execution of high-end residential and commercial interior projects. The ideal candidate will have a strong design portfolio, excellent client-facing skills, and the ability to manage projects from concept development through completion.This role requires a creative professional who can transform client requirements into innovative, functional, and aesthetically appealing interior spaces while ensuring projects are delivered within budget and on schedule.Key ResponsibilitiesMeet with clients to understand their design requirements, preferences, budget, and project objectives.Develop creative interior design concepts for residential and commercial projects.Manage the complete design process from initial concept through project completion.Prepare mood boards, material selections, layouts, and presentation materials.Produce detailed 2D drawings and design documentation using AutoCAD.Research and specify finishes, materials, furniture, lighting, fixtures, and accessories suitable for each project.Ensure designs comply with project requirements, quality standards, and installation specifications.Coordinate with project managers, contractors, suppliers, and other stakeholders throughout the project lifecycle.Monitor project timelines and ensure timely completion of design deliverables.Support clients with space planning, furniture layouts, color schemes, and styling recommendations.Present design concepts confidently to clients and incorporate feedback where required.Identify potential business opportunities and maintain strong client relationships.RequirementsBachelor's Degree in Interior Design, Architecture, or a related discipline.Minimum 7 years of professional experience in interior design.Proven experience delivering high-end residential and commercial interior projects.Strong proficiency in AutoCAD (2D). Experience with 3D visualization software is an advantage.Excellent understanding of interior materials, finishes, furniture, lighting, and construction details.Strong space planning and design visualization skills.Ability to manage multiple projects simultaneously while meeting deadlines.Excellent communication, presentation, and client management skills.Strong organizational and time management abilities.Ability to work independently as well as collaboratively within a multidisciplinary team.Experience working on luxury interior projects.Strong knowledge of current interior design trends and materials.Ability to develop creative and practical design solutions.Experience coordinating with contractors and site teams during project execution.Commercial awareness with the ability to contribute to business development and client acquisition.To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / InstagramFollow the Black Pearl channel on WhatsApp.Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.<br>
</div><h2 class="h5">Skills</h2>
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Bachelor's Degree in Interior Design, Architecture, or a related discipline. <br>
Minimum 7 years of professional experience in interior design. <br>
Proven experience delivering high-end residential and commercial interior projects. <br>
Strong proficiency in AutoCAD (2D). Experience with 3D visualization software is an advantage. <br>
Excellent understanding of interior materials, finishes, furniture, lighting, and construction details. <br>
Strong space planning and design visualization skills. <br>
Ability to manage multiple projects simultaneously while meeting deadlines. <br>
Excellent communication, presentation, and client management skills. <br>
Strong organizational and time management abilities. <br>
Ability to work independently as well as collaboratively within a multidisciplinary team. <br>
Experience working on luxury interior projects. <br>
Strong knowledge of current interior design trends and materials. <br>
Ability to develop creative and practical design solutions. <br>
Experience coordinating with contractors and site teams during project execution. <br>
Commercial awareness with the ability to contribute to business development and client acquisition. <br>
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<br>
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram <br>
<br>
Follow the Black Pearl channel on WhatsApp. <br>
<br>
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com. <br>
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</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong>Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.</strong></span></span></p><br><p><span><span>We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.</span></span></p><br><p><span><span>The world is re-thinking its energy supply and energy security needs, planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.</span></span></p><br><p><span><span>This is an exciting time to join us on this journey.</span></span></p><br><p><span><span>We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.</span></span></p><br><p><span><span>Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?</span></span></p><br><p><span><span><strong>JOB TITLE: Senior Inspector I - Quality (Coating & Insulation) - Fabn Yard</strong></span></span></p><br><p><span><span><strong>Work Location: Mussafah, Abu Dhabi.</strong></span></span></p><br><p><span><span><strong>KEY RESPONSIBILITIES:</strong></span></span></p><br><p><span><span><strong>Painting / Coating</strong></span></span><span><strong>:</strong></span></p><br><p><span><span>·</span></span><span><span>Ensure weather conditions are acceptable in line with applicable standards/ specifications (Environmental, time and economic constraints).</span></span></p><br><p><span><span>·</span></span><span><span>Ensure manufacturer’s instructions and MSDS are followed while handling & storage of Painting/Coating materials abrasives at site.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure that data sheets are available, material traceability is maintained and correct material used.</span></span></p><br><p><span><span>·</span></span><span><span>Monitor performance of contractors, ensure Applicators are competent and where required have valid certification for the process in use, equipment is in serviceable condition.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure inspection and test equipment is serviceable, with in calibration period and personnel are knowledgeable in its use.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure weld area is covered before blasting, where pressure testing is not completed.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure protection of flange serration, instruments etc before blasting.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure surface preparation blast profile/cleanliness meet requirements.</span></span></p><br><p><span><span>·</span></span><span><span>Continuous monitoring of surface cleanliness and record surface profile (Should take place at least three times during the coating process: before any surface preparation activities starts, after surface preparation, before coating begins and between each application of coating in a multi-coat system).</span></span></p><br><p><span><span>·</span></span><span><span>Monitor wet film thickness during application and application technique.</span></span></p><br><p><span><span>·</span></span><span><span>Monitor dry film thickness and recoating intervals.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure any identification marks or tags removed or over coated are replaced.</span></span></p><br><p><span><span>·</span></span><span><span>After the full curing activity conduct visual inspection and specified non-destructive and/or destructive tests.</span></span></p><br><p><span><span>·</span></span><span><span>Visual inspection after each coat (Verify correct shade, degree of gloss and evenness and be free from tackiness after drying/curing and free from cracks, holidays, runs sags, wrinkles, patches, brush or roller marks or other defects that may deleterious to the quality of the coating).</span></span></p><br><p><span><span>·</span></span><span><span>Witness destructive tests as applicable in accordance with the project specifications (Holiday detection, Adhesion testing, Impact resistance testing, Cathodic dis-bondment testing, Thickness of coating on steel body, Thickness of coating on weld bead, Peel test, Overall degree of adhesion ,voids exposing bare metal).</span></span></p><br><p><span><span>·</span></span><span><span>Check for any damages and defects upon completion of each stage of painting/coating works.</span></span></p><br><p><span><span><strong>Insulation:</strong></span></span></p><br><p><span><span>·</span></span><span><span>Inspect insulation material to verify the manufacturer, type of product, and thickness of insulation, and batch number.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure manufacturer’s instructions and MSDS are followed while handling & storage of insulation materials at site.</span></span></p><br><p><span><span>·</span></span><span><span>Verify insulation materials are stored off the floor under shade in secured and well-ventilated areas away from moisture and water which may lead loosening of insulation strength.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure insulation materials are stored separately based on type, width, and thickness.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure different manufacturer’s products are not allowed to combine and stored separately.</span></span></p><br><p><span><span>·</span></span><span><span>Verify materials are used in the same order in which they are delivered, so that the order of consumption is first-in-first-out.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure System/Subsystem testing, reinstatement, and painting completed and released from piping /equipment prior to start insulation.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure pipe work and equipment are insulated as per line list and isometric.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure equipment insulation is as per the equipment data sheet.</span></span></p><br><p><span><span>·</span></span><span><span>Verify heat traced piping/equipment are released prior to application of insulation.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure equipment, paved areas etc., adjacent to components being insulated are protected from dripping compounds and sealants.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure piping and equipment is clean, dry, and free from grease, dirt, loose rust, and scale.</span></span></p><br><p><span></span></p> </div>
???? We're Hiring | HR Support Officer???? Location: United Arab Emirates (UAE)???? Employment Type: Part-time About the Role We are looking for a dedicated and detail-oriented HR Support Officer to join our team in the United Arab Emirates (UAE). In this role, you will provide comprehensive administrative and operational support to the Human Resources department, ensuring smooth HR processes and an excellent employee experience. Key Responsibilities Provide daily administrative support to the HR department. Assist with recruitment activities, including posting vacancies, screening resumes, scheduling interviews, and communicating with candidates. Maintain and update employee records, HR databases, and personnel files. Support employee onboarding, orientation, and offboarding processes. Prepare employment contracts, offer letters, HR correspondence, and other documentation. Assist with attendance tracking, leave administration, payroll preparation, and HR reporting. Respond to employee inquiries regarding HR policies, procedures, and benefits. Ensure compliance with UAE Labour Law, company policies, and HR best practices. Coordinate employee training, engagement activities, and performance review processes. Maintain confidentiality when handling employee information and HR documentation. Requirements Bachelor's degree in Human Resources, Business Administration, or a related field.1–3 years of experience in Human Resources or HR Administration. Knowledge of UAE Labour Law and HR procedures is an advantage. Proficiency in Microsoft Office (Word, Excel, Power Point) and HRIS software. Excellent organizational, communication, and interpersonal skills. Strong attention to detail and ability to manage confidential information. Ability to work independently and efficiently in a fast-paced environment. Previous UAE or GCC work experience is preferred. Fluency in English; Arabic is an advantage. Benefits Competitive salary. Flexible part-time working schedule. UAE Employment Visa sponsorship (where applicable). Medical insurance (subject to company policy). Annual leave and other benefits in accordance with UAE Labour Law and company policy. Career development and training opportunities. Friendly, multicultural, and supportive working environment.???? If you are passionate about Human Resources and are looking for a rewarding opportunity in the UAE, we would love to hear from you. Apply today!
At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services<br>We are hiring on behalf of a leading construction and infrastructure client in Abu Dhabi for an experienced Commercial & Contracts Manager. <br>This is an exciting opportunity for a commercially driven professional to lead the commercial and contractual management of major construction and infrastructure projects. The successful candidate will oversee the full commercial lifecycle, including contract administration, cost management, procurement, claims, commercial reporting, and final accounts, while ensuring effective commercial governance and contractual compliance throughout project delivery.<br>Position: Commercial & Contracts Manager Location: Abu Dhabi, UAE (Head Office) Employment Type: Full-Time<br>Key Responsibilities Lead all commercial and contractual activities across multiple construction and infrastructure projects. Administer contracts throughout the project lifecycle, ensuring compliance with contractual obligations and FIDIC principles. Manage variations, Extension of Time (EOT) claims, commercial claims, and dispute resolution. Oversee cost planning, budgeting, forecasting, cost reporting, and Cost Value Reconciliation (CVR). Prepare, review, negotiate, and finalize interim payment applications, payment certifications, and final accounts. Lead subcontract procurement, commercial evaluations, negotiations, and subcontract administration. Identify commercial risks and implement mitigation strategies to protect project profitability. Prepare commercial reports and forecasts for senior management. Provide commercial guidance to project teams throughout project execution. Lead and mentor Quantity Surveyors and commercial team members.<br>Requirements Bachelor's degree in Quantity Surveying, Civil Engineering, Construction Management, or a related discipline. Minimum 15 years of commercial and contracts management experience within the construction industry, infrastructure or landscaping industries Previous UAE/GCC experience is essential. Experience working for a main contractor or engineering consultancy. Strong Quantity Surveying background with progression into Commercial Management. Extensive experience administering FIDIC contracts. Demonstrated experience managing:Commercial management Contract administration Cost control and forecasting Claims and variations Extension of Time (EOT) Final accounts Procurement and subcontract management Proven leadership experience managing commercial or quantity surveying teams. Excellent negotiation, communication, and stakeholder management skills.<br>Preferred Experience Experience delivering major:Infrastructure Roads Utilities Civil Engineering Mixed-use developments Residential developments Commercial developments Professional memberships such as RICS, MRICS, CIArb, or FIDIC are advantageous.
A reputable and fast-growing training and educational institute in Dubai is seeking an experienced Customer Service Manager to lead our front-line support operations. We provide structured, high-quality learning experiences to a diverse, multilingual client base. We are looking for a hands-on leader who can drive customer satisfaction, streamline service workflows, and effectively manage a busy front-desk and call-center team.<br><br>Key Responsibilities:<br><br>Team Leadership: Recruit, train, mentor, and manage a customer service team, ensuring staff delivers professional, timely, and courteous support across phone, email, and in-person interaction Operations Management: Oversee daily service workflows, including managing learner inquiries, appointment scheduling, and coordination with instructional/training staff Escalation Handling: Act as the primary point of contact for complex complaints and escalated issues, resolving conflicts diplomatically while maintaining trust and loyalty Process Development: Design and refine customer service policies, procedures, and FAQ resources to improve efficiency and service quality Performance Tracking: Monitor key metrics (customer satisfaction scores, response times, resolution rates), analyze feedback, and implement data-driven improvement Cross-functional Collaboration: Work closely with operations, administration, and training teams to ensure seamless learner journeys and address any operational bottlenecks<br>Qualifications & Requirements:<br><br>Experience: Minimum 5–6 years in a Customer Service Management or supervisory role, preferably within the education, training, or service-oriented sector Customer Focus: Proven ability to manage feedback, reduce complaints, and drive high satisfaction levels Communication: Excellent verbal and written communication skills (English required; Arabic or other languages are a strong advantage) Analytical Skills: Ability to interpret service metrics and translate data into actionable operational improvements Technical Skills: Proficiency with CRM software, helpdesk tools, and MS Office (experience with scheduling systems is a plus. Organizational Skills: Strong time-management and multitasking abilities in a fast-paced, high-volume environment. Education: Diploma or degree in Business, Management, Communications, or a related field is preferred Flexibility: Willingness to work flexible hours as required by operational needs<br><br>What We Offer Competitive, tax-free monthly salary. Opportunity to lead and shape a growing service department. A dynamic, multicultural work environment. Career growth potential within an expanding organization.
???? We're Hiring | HR Support Officer???? Location: United Arab Emirates (UAE)???? Employment Type: Part-time About the Role We are looking for a dedicated and detail-oriented HR Support Officer to join our team in the United Arab Emirates (UAE). In this role, you will provide comprehensive administrative and operational support to the Human Resources department, ensuring smooth HR processes and an excellent employee experience. Key Responsibilities Provide daily administrative support to the HR department. Assist with recruitment activities, including posting vacancies, screening resumes, scheduling interviews, and communicating with candidates. Maintain and update employee records, HR databases, and personnel files. Support employee onboarding, orientation, and offboarding processes. Prepare employment contracts, offer letters, HR correspondence, and other documentation. Assist with attendance tracking, leave administration, payroll preparation, and HR reporting. Respond to employee inquiries regarding HR policies, procedures, and benefits. Ensure compliance with UAE Labour Law, company policies, and HR best practices. Coordinate employee training, engagement activities, and performance review processes. Maintain confidentiality when handling employee information and HR documentation. Requirements Bachelor's degree in Human Resources, Business Administration, or a related field.1–3 years of experience in Human Resources or HR Administration. Knowledge of UAE Labour Law and HR procedures is an advantage. Proficiency in Microsoft Office (Word, Excel, Power Point) and HRIS software. Excellent organizational, communication, and interpersonal skills. Strong attention to detail and ability to manage confidential information. Ability to work independently and efficiently in a fast-paced environment. Previous UAE or GCC work experience is preferred. Fluency in English; Arabic is an advantage. Benefits Competitive salary. Flexible part-time working schedule. UAE Employment Visa sponsorship (where applicable). Medical insurance (subject to company policy). Annual leave and other benefits in accordance with UAE Labour Law and company policy. Career development and training opportunities. Friendly, multicultural, and supportive working environment.???? If you are passionate about Human Resources and are looking for a rewarding opportunity in the UAE, we would love to hear from you. Apply today!
At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services<br>We are hiring on behalf of a leading construction and infrastructure client in Abu Dhabi for an experienced Commercial & Contracts Manager. <br>This is an exciting opportunity for a commercially driven professional to lead the commercial and contractual management of major construction and infrastructure projects. The successful candidate will oversee the full commercial lifecycle, including contract administration, cost management, procurement, claims, commercial reporting, and final accounts, while ensuring effective commercial governance and contractual compliance throughout project delivery.<br>Position: Commercial & Contracts Manager Location: Abu Dhabi, UAE (Head Office) Employment Type: Full-Time<br>Key Responsibilities Lead all commercial and contractual activities across multiple construction and infrastructure projects. Administer contracts throughout the project lifecycle, ensuring compliance with contractual obligations and FIDIC principles. Manage variations, Extension of Time (EOT) claims, commercial claims, and dispute resolution. Oversee cost planning, budgeting, forecasting, cost reporting, and Cost Value Reconciliation (CVR). Prepare, review, negotiate, and finalize interim payment applications, payment certifications, and final accounts. Lead subcontract procurement, commercial evaluations, negotiations, and subcontract administration. Identify commercial risks and implement mitigation strategies to protect project profitability. Prepare commercial reports and forecasts for senior management. Provide commercial guidance to project teams throughout project execution. Lead and mentor Quantity Surveyors and commercial team members.<br>Requirements Bachelor's degree in Quantity Surveying, Civil Engineering, Construction Management, or a related discipline. Minimum 15 years of commercial and contracts management experience within the construction industry, infrastructure or landscaping industries Previous UAE/GCC experience is essential. Experience working for a main contractor or engineering consultancy. Strong Quantity Surveying background with progression into Commercial Management. Extensive experience administering FIDIC contracts. Demonstrated experience managing:Commercial management Contract administration Cost control and forecasting Claims and variations Extension of Time (EOT) Final accounts Procurement and subcontract management Proven leadership experience managing commercial or quantity surveying teams. Excellent negotiation, communication, and stakeholder management skills.<br>Preferred Experience Experience delivering major:Infrastructure Roads Utilities Civil Engineering Mixed-use developments Residential developments Commercial developments Professional memberships such as RICS, MRICS, CIArb, or FIDIC are advantageous.
A reputable and fast-growing training and educational institute in Dubai is seeking an experienced Customer Service Manager to lead our front-line support operations. We provide structured, high-quality learning experiences to a diverse, multilingual client base. We are looking for a hands-on leader who can drive customer satisfaction, streamline service workflows, and effectively manage a busy front-desk and call-center team.<br><br>Key Responsibilities:<br><br>Team Leadership: Recruit, train, mentor, and manage a customer service team, ensuring staff delivers professional, timely, and courteous support across phone, email, and in-person interaction Operations Management: Oversee daily service workflows, including managing learner inquiries, appointment scheduling, and coordination with instructional/training staff Escalation Handling: Act as the primary point of contact for complex complaints and escalated issues, resolving conflicts diplomatically while maintaining trust and loyalty Process Development: Design and refine customer service policies, procedures, and FAQ resources to improve efficiency and service quality Performance Tracking: Monitor key metrics (customer satisfaction scores, response times, resolution rates), analyze feedback, and implement data-driven improvement Cross-functional Collaboration: Work closely with operations, administration, and training teams to ensure seamless learner journeys and address any operational bottlenecks<br>Qualifications & Requirements:<br><br>Experience: Minimum 5–6 years in a Customer Service Management or supervisory role, preferably within the education, training, or service-oriented sector Customer Focus: Proven ability to manage feedback, reduce complaints, and drive high satisfaction levels Communication: Excellent verbal and written communication skills (English required; Arabic or other languages are a strong advantage) Analytical Skills: Ability to interpret service metrics and translate data into actionable operational improvements Technical Skills: Proficiency with CRM software, helpdesk tools, and MS Office (experience with scheduling systems is a plus. Organizational Skills: Strong time-management and multitasking abilities in a fast-paced, high-volume environment. Education: Diploma or degree in Business, Management, Communications, or a related field is preferred Flexibility: Willingness to work flexible hours as required by operational needs<br><br>What We Offer Competitive, tax-free monthly salary. Opportunity to lead and shape a growing service department. A dynamic, multicultural work environment. Career growth potential within an expanding organization.