office manager Jobs

We’re looking for an exceptional Design Director to lead the creation of strategically driven, world-class brand identities and visual campaigns.<br><br>This is a role for someone who thinks beyond execution, someone who can see the bigger picture, challenge convention, and consistently push creative work into award-winning territory. You’ll be responsible for developing distinctive brand worlds that are strategically grounded, visually exceptional, and commercially effective.<br><br>What we’re looking for<br><br>A highly strategic designer with outstanding branding and visual identity experience. The ability to create thoughtful, high-level brand systems that align with business objectives and campaign strategies. A conceptual thinker who brings ambitious ideas to every project and proactively elevates creative quality. A deep understanding of design, advertising, fashion, architecture, culture and emerging visual trends, ensuring work feels relevant, contemporary and future-focused. Strong art direction skills, with an exceptional eye for photography, composition, colour, typography and visual storytelling. The ability to develop compelling visual mood directions that define the creative vision for brands and campaigns. Advanced AI capabilities, with expert knowledge of Midjourney and Krea to create distinctive, ownable, cinematic imagery for brands and campaigns. A strategic approach to typography, colour and visual systems that builds memorable and ownable brand worlds. Outstanding presentation design skills, with the ability to craft beautifully considered decks, mock-ups and visual narratives that bring ideas to life. Expert proficiency across Adobe Creative Suite (Photoshop, Illustrator and InDesign) and Keynote. Highly efficient with the ability to lead the rollout of large-scale campaigns across multiple touchpoints while maintaining exceptional craft and consistency. Proven experience leading and mentoring designers, setting direction and ensuring the highest standards of execution throughout every stage of a project.<br><br>We’re looking for someone who combines strategic thinking, exceptional design and visual craft, and the power of AI to create work that not only looks beautiful, but defines brands, influences culture and sets new creative benchmarks.<br><br>We are looking for permanent as well as long term freelance candidates who are willing to work from office.

Job Purpose<br><br>Responsible for Interior Design functions through all stages of design in the generation of test fits research, design studies, documentation, FF&E, drafting, technical analysis and management as directed by the line manager.<br><br>RESPONSIBILITES<br><br>Design Functions:<br><br>Performing all interior design activities across various projects within the design team. Produce interior design packages for various projects from Pre Design to Detailed design. Generate internal research and benchmarking documents alongside team members and maintain all updates in relation. Prepare interior design presentations as required for various projects. Produce test fits for layouts, design collateral, presentations, and project timelines. Prepare and maintain project schedules and approvals. Research and source high quality interiors products including bespoke items, fittings, soft furnishings, lighting, furniture, sanitary ware, pictures, and accessories to designer’s brief and as required by the project. Perform necessary coordination and review on mockups, show apartments, villas or units for final implementation on the ground. Be an expert with local vendors in relation to architectural and ID functions to supplement any necessary information during the design and build process. Maintain a record of architectural and design consultants’ prequalification and updating. Prepare consultant and bidder lists based on research and technical analysis. <br><br>Compliance with Bloom Standards:<br><br>Ensure compliance to Bloom processes for Architectural in house and design consultants’ work review, deviation monitoring and analysis and remedial actions. <br><br>Manage Relationships:<br><br>Coordinating/managing multiple stakeholders and demonstrate the ability to build robust, long-term relationships and integrated teams Ensure regular meetings with Executive Director - Design and architects/Head of MEP Division to review standards and procedures and project related design issues <br><br>General Tasks: Perform any other duties and responsibilities as designated by the line manager<br><br>Qualifications And Experience<br><br>Educational Requirements / Other Qualifications<br><br>Degree in Interior Design/Architecture with minimum 10 years of experience. <br><br>Experience Required<br><br>A keen eye for details and proven expertise in space planning. Proven ability to produce accurate, concise, and aesthetically pleasing presentations. Proven UAE experience is essential, and candidate must have a good grasp of design considerations. Strong competency in use of design software’s – Auto CAD, Photoshop, InDesign, Sketchup, MS Office.

The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.<br>Responsibilities Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity. Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support. Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers. Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships. Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features. Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind. Maintaining collaboration and open communication between relevant internal and external teams to achieve targets. Supplying and updating customer success metrics and data as directed. Driving functional integration between Qashio and clients' ERP systems.<br>Requirements6+ years of experience in B2B Saa S customer success, account management, product management or a strategic consulting organization. Strong skills in verbal and written communications, strategic planning and project management. Demonstrated experience and a passion for Fin Tech, has a good understanding of accounting software and expense management systems. Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites. A bachelor’s or postgraduate degree in business or related fields would be a plus. Relationship management skills and a can-do attitude when presented with challenges.

The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.<br>Responsibilities Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity. Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support. Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers. Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships. Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features. Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind. Maintaining collaboration and open communication between relevant internal and external teams to achieve targets. Supplying and updating customer success metrics and data as directed. Driving functional integration between Qashio and clients' ERP systems.<br>Requirements6+ years of experience in B2B Saa S customer success, account management, product management or a strategic consulting organization. Strong skills in verbal and written communications, strategic planning and project management. Demonstrated experience and a passion for Fin Tech, has a good understanding of accounting software and expense management systems. Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites. A bachelor’s or postgraduate degree in business or related fields would be a plus. Relationship management skills and a can-do attitude when presented with challenges.

A reputable and fast-growing training and educational institute in Dubai is seeking an experienced Customer Service Manager to lead our front-line support operations. We provide structured, high-quality learning experiences to a diverse, multilingual client base. We are looking for a hands-on leader who can drive customer satisfaction, streamline service workflows, and effectively manage a busy front-desk and call-center team.<br><br>Key Responsibilities:<br><br>Team Leadership: Recruit, train, mentor, and manage a customer service team, ensuring staff delivers professional, timely, and courteous support across phone, email, and in-person interaction Operations Management: Oversee daily service workflows, including managing learner inquiries, appointment scheduling, and coordination with instructional/training staff Escalation Handling: Act as the primary point of contact for complex complaints and escalated issues, resolving conflicts diplomatically while maintaining trust and loyalty Process Development: Design and refine customer service policies, procedures, and FAQ resources to improve efficiency and service quality Performance Tracking: Monitor key metrics (customer satisfaction scores, response times, resolution rates), analyze feedback, and implement data-driven improvement Cross-functional Collaboration: Work closely with operations, administration, and training teams to ensure seamless learner journeys and address any operational bottlenecks<br>Qualifications & Requirements:<br><br>Experience: Minimum 5–6 years in a Customer Service Management or supervisory role, preferably within the education, training, or service-oriented sector Customer Focus: Proven ability to manage feedback, reduce complaints, and drive high satisfaction levels Communication: Excellent verbal and written communication skills (English required; Arabic or other languages are a strong advantage) Analytical Skills: Ability to interpret service metrics and translate data into actionable operational improvements Technical Skills: Proficiency with CRM software, helpdesk tools, and MS Office (experience with scheduling systems is a plus. Organizational Skills: Strong time-management and multitasking abilities in a fast-paced, high-volume environment. Education: Diploma or degree in Business, Management, Communications, or a related field is preferred Flexibility: Willingness to work flexible hours as required by operational needs<br><br>What We Offer Competitive, tax-free monthly salary. Opportunity to lead and shape a growing service department. A dynamic, multicultural work environment. Career growth potential within an expanding organization.

A reputable and fast-growing training and educational institute in Dubai is seeking an experienced Customer Service Manager to lead our front-line support operations. We provide structured, high-quality learning experiences to a diverse, multilingual client base. We are looking for a hands-on leader who can drive customer satisfaction, streamline service workflows, and effectively manage a busy front-desk and call-center team.<br><br>Key Responsibilities:<br><br>Team Leadership: Recruit, train, mentor, and manage a customer service team, ensuring staff delivers professional, timely, and courteous support across phone, email, and in-person interaction Operations Management: Oversee daily service workflows, including managing learner inquiries, appointment scheduling, and coordination with instructional/training staff Escalation Handling: Act as the primary point of contact for complex complaints and escalated issues, resolving conflicts diplomatically while maintaining trust and loyalty Process Development: Design and refine customer service policies, procedures, and FAQ resources to improve efficiency and service quality Performance Tracking: Monitor key metrics (customer satisfaction scores, response times, resolution rates), analyze feedback, and implement data-driven improvement Cross-functional Collaboration: Work closely with operations, administration, and training teams to ensure seamless learner journeys and address any operational bottlenecks<br>Qualifications & Requirements:<br><br>Experience: Minimum 5–6 years in a Customer Service Management or supervisory role, preferably within the education, training, or service-oriented sector Customer Focus: Proven ability to manage feedback, reduce complaints, and drive high satisfaction levels Communication: Excellent verbal and written communication skills (English required; Arabic or other languages are a strong advantage) Analytical Skills: Ability to interpret service metrics and translate data into actionable operational improvements Technical Skills: Proficiency with CRM software, helpdesk tools, and MS Office (experience with scheduling systems is a plus. Organizational Skills: Strong time-management and multitasking abilities in a fast-paced, high-volume environment. Education: Diploma or degree in Business, Management, Communications, or a related field is preferred Flexibility: Willingness to work flexible hours as required by operational needs<br><br>What We Offer Competitive, tax-free monthly salary. Opportunity to lead and shape a growing service department. A dynamic, multicultural work environment. Career growth potential within an expanding organization.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position for the Sales Manager</b></p><p>A reputed international Freight Forwarding company in Dubai looking for a result-oriented&nbsp;&nbsp;candidate to assume the role of Sales and Business development Manager - Freight Forwarding Division. The role involve leading the sales and business development function&nbsp;driving commercial revenue growth, expanding the business segments, introducing new business verticals and able develop the project cargo network.&nbsp;The candidate will be required to coordinate with global agency networks, Air/Ocean carries, pricing team and internal operations teams to deliver customer focused logistic solution and exceed performance exactions. Candidate will be directly reporting to Managing Director of the company.</p><p><br></p><p><b>What Is the Role’s/ Main Responsibilities</b></p><ol><li>Should be able to lead the multi-modal freight operations (air, sea, and land), ensuring efficient execution and high customer - centric service standards.</li><li>Execute sales Strategies to generate revenue, lead generation, filed visits to local customers importers/exporters.</li><li>To drive growth through market analysis, opportunity development, and customer engagement initiatives.</li><li>Secure high value key accounts and contracts generate revenue and develop guaranteed sales stream.</li><li>Manager RFQ and Tenders - Manager the tenders’ procedures, pricing, complex commercial offers and cross-border logistic solution to clients.</li><li>Expanding the business volumes, revenue and yield margins on high potential global corridors.</li><li>Carrier and Airline – Secure competitive rates from ocean and air freight rates directly and though the collocation with the pricing team.</li><li>Retain customer accounts and upselling by maintaining high relationship with customers, shipping lines and IATAs and vendors.</li><li>Secure consistent repeat order and generate job for foreign agents for reciprocal business.</li><li> Utilize the CRM and ERP to report sales performance dashboards.</li><li> Drive the profitability growth by managing the sales and marketing activities to ensure the optimize the volume, revenue, and contribution margin targets.</li><li> Forecast the pipeline with annul, monthly budget and business plan to monthly forecast of sales and collection.</li><li> Consistently achieve revenue and sales targets while managing credit exposure and payment follow-ups.</li><li> Develop tailored logistics solutions to client for various ocean and air freight requirements.</li><li> Coordinate with operations, documentation, and finance teams to ensure smooth shipment execution and timely documentation release.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualification and Competencies </b></p><ol><li>MBA or Marketing Management/Logistic Management with recognized University or Professional institution. </li><li>Diploma or recognized qualification in Freight Forwarding /DG cargo.</li><li>Certification in logistic and project cargo management.</li><li>10-15 Years of experience in the Freight fording industry in UAE.</li><li>Proven track record of achieving the target revenue and gross margins.</li><li>Age up to 45 years.</li><li>A proven network of customer and capability of working with multiple segments.</li><li>Proven Track of Gen. Cargo, Cold Chain, Project Cargo, Cross-Trade will be required.</li><li>Capable of communicating in Multilanguage.</li><li> Sound Knowledge in MS office, Power point and Freight Fording ERPs.</li><li> Immediate joining</li></ol><p><br></p><p><b>Skill Required </b></p><ol><li>Team Leadership and Interpersonal Skills </li><li>Effective Communication and Presentation Skills </li><li>Executive Ability and Positive attitude </li><li>Networking and meeting people </li><li>Positive and Proactive Thinking&nbsp;</li></ol></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><br><br>Job Description<br><br><p>We are looking for an experienced Procurement Manager – Pre-Opening &amp; OS&amp;E to join the Rixos &amp; All Inclusive Collection Corporate Office and support the procurement requirements of new hotel openings and strategic projects across the portfolio.</p><br><p>The role will be responsible for managing the end-to-end procurement process for pre-opening hotels, with a primary focus on Operating Supplies &amp; Equipment (OS&amp;E) and operational requirements.</p><br><p>Working closely with Project Teams, Hotel Operations, Finance, Engineering, consultants, designers, and suppliers, the Procurement Manager will ensure that all required items are sourced, purchased, produced, delivered, installed where applicable, and handed over in line with approved budgets, Rixos brand standards, operational requirements, and hotel opening timelines.</p><br><p><strong>2. Key Responsibilities:</strong></p><br><ul><li>Manage the complete procurement lifecycle for assigned hotel pre-opening projects, with particular focus on OS&amp;E and operational supplies.</li><li>Coordinate with hotel operations and project teams to establish detailed procurement requirements, quantities, specifications, and delivery schedules.</li><li>Prepare and maintain comprehensive pre-opening procurement budgets, purchasing plans, and procurement trackers.</li><li>Review OS&amp;E specifications and ensure requirements are aligned with Rixos &amp; AIC brand standards and operational needs.</li><li>Identify, evaluate, and develop a reliable network of local and international suppliers.</li><li>Manage RFQ, RFP, and tendering processes, ensuring competitive sourcing and appropriate supplier participation.</li><li>Obtain, review, and analyse supplier quotations, preparing detailed commercial and technical comparison reports.</li><li>Lead commercial negotiations relating to pricing, payment terms, warranties, lead times, logistics, and other contractual conditions.</li><li>Recommend suppliers based on quality, commercial value, operational suitability, delivery capability, and compliance with project requirements.</li><li>Coordinate the preparation, approval, and issuance of Purchase Orders / LPOs in accordance with company procurement and Finance procedures.</li><li>Closely monitor supplier production schedules and proactively follow up on manufacturing progress, quality control, and agreed delivery dates.</li><li>Coordinate logistics, shipment schedules, customs requirements, warehousing, and delivery arrangements together with relevant internal and external stakeholders.</li><li>Monitor procurement lead times against the hotel critical opening path and proactively escalate potential delays or supply risks.</li><li>Conduct supplier and factory visits where required to verify production progress, product quality, and specification compliance.</li><li>Coordinate sample approvals, mock-ups, and product evaluations with the relevant operational departments.</li><li>Ensure all purchased products meet agreed technical specifications, operational requirements, brand standards, and applicable quality and safety requirements.</li><li>Maintain accurate procurement records including quotations, comparison sheets, approvals, purchase orders, contracts, delivery documentation, and supplier correspondence.</li><li>Monitor committed and actual procurement expenditure against approved budgets and provide regular cost and procurement status reporting.</li><li>Identify opportunities for cost optimisation and value engineering without compromising operational requirements or guest experience.</li><li>Work closely with Finance to ensure appropriate documentation, payment processing, supplier reconciliation, and budget control.</li><li>Coordinate with hotel teams during receiving, inspection, inventory verification, and departmental distribution of OS&amp;E.</li><li>Manage snagging, shortages, damaged items, replacement requirements, and outstanding supplier obligations prior to hotel opening.</li><li>Coordinate the final procurement handover to the hotel, ensuring all relevant documentation, warranties, supplier contacts, inventories, and outstanding matters are properly transferred.</li><li>Support multiple pre-opening projects simultaneously and provide regular progress updates, risk assessments, and action plans to Corporate leadership.</li><li>Contribute to the development and continuous improvement of Rixos &amp; AIC procurement standards, preferred supplier networks, specifications, and pre-opening procurement processes.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in Supply Chain Management, Procurement, Business Administration, Hospitality Management, Engineering, or a related field.</li><li>Minimum 5–7 years of relevant procurement experience, preferably within hospitality, hotels, resorts, or large-scale development projects.</li><li>Strong experience in hotel pre-opening procurement and OS&amp;E is highly preferred.</li><li>Demonstrated experience managing procurement projects from budgeting and tendering through to delivery and operational handover.</li><li>Strong knowledge of OS&amp;E categories across hotel operations, including Rooms, Housekeeping, Food &amp; Beverage, Kitchens, Stewarding, Front Office, Spa, Engineering, Security, and other operational departments.</li><li>Solid understanding of procurement processes including RFQs, tendering, quotation analysis, commercial evaluation, purchase orders, supplier management, logistics, and inventory coordination.</li><li>Strong commercial and negotiation skills with a proven ability to achieve competitive pricing and favourable contractual terms.</li><li>Excellent numerical and analytical skills with strong attention to budgets, quantities, specifications, and project timelines.</li><li>Strong project management and organisational capabilities, with the ability to manage several priorities and projects simultaneously.</li><li>Ability to work effectively with multidisciplinary teams including Operations, Finance, Engineering, Projects, consultants, contractors, and suppliers.</li><li>Strong supplier relationship management and problem-solving capabilities.</li><li>High proficiency in Microsoft Excel and Microsoft Office; experience with procurement or ERP systems is an advantage.</li><li>Excellent written and verbal communication skills in English; additional languages are an advantage.</li><li>Ability and willingness to travel to project locations, suppliers, factories, and hotel sites as required.</li><li>Comfortable working in a fast-paced, deadline-driven environment where opening dates and project milestones are critical.</li></ul><br>Additional Information<br><br><p>The ideal candidate will combine <strong>strong procurement expertise with a practical understanding of hotel operations and pre-opening environments</strong>, ensuring that each project receives the right products, at the right quality and commercial value, and at the right time to support a smooth and successful hotel opening.</p><br><p>Rixos Hotels &amp; Resorts is committed to Talent, Growth and Value Creation. We understand that these objectives cannot be achieved without great people who create and support work environments designed to produce exceptional results. While we have great expectations of you, we are aware that you, in turn, will have expectations of our company as an employer. This is our commitment to you. Welcome aboard!</p><br> </div>

Company: LIAO HAI BUILDING CONTRACTING LLCLocation: Dubai, UAEWe are seeking a highly skilled and motivated individual to join our team as a Civil Engineer for our Team.<br>Qualifications:- Civil Engineer or Construction Engineering- Excellent verbal and written communication skills- Minimum of 5 years plus previous experience in High rise building construction in UAE is required.- Strong organizational and time management skills.- Proficient in computer applications, including MS Office.- Auto CAD is mandatory.- Proven ability to handle multiple tasks and prioritize effectively.- High level of professionalism and integrity.- Strong attention to detail and accuracy.- Ability to work independently and collaboratively as part of a team. Responsibilities:- Designing and overseeing construction projects from start to finish- Reviewing and approving project plans, specifications, and cost estimates- Conducting site visits to ensure compliance with design specifications and safety regulations- Managing and coordinating with contractors, subcontractors, and other project stakeholders- Providing technical guidance and support to project teams- Resolving any construction-related issues or disputes that may arise- Monitoring project progress and ensuring timely completion within budget- Performing quality control inspections and ensuring adherence to quality standards<br>Benefits:- Competitive salary package.- Opportunities for professional growth within the company. Work Location: In person<br>Please share your CV in accounts@liaohai.ae.

Company: LIAO HAI BUILDING CONTRACTING LLCLocation: Dubai, UAEWe are seeking a highly skilled and motivated individual to join our team as a Civil Engineer for our Team.<br>Qualifications:- Civil Engineer or Construction Engineering- Excellent verbal and written communication skills- Minimum of 5 years plus previous experience in High rise building construction in UAE is required.- Strong organizational and time management skills.- Proficient in computer applications, including MS Office.- Auto CAD is mandatory.- Proven ability to handle multiple tasks and prioritize effectively.- High level of professionalism and integrity.- Strong attention to detail and accuracy.- Ability to work independently and collaboratively as part of a team. Responsibilities:- Designing and overseeing construction projects from start to finish- Reviewing and approving project plans, specifications, and cost estimates- Conducting site visits to ensure compliance with design specifications and safety regulations- Managing and coordinating with contractors, subcontractors, and other project stakeholders- Providing technical guidance and support to project teams- Resolving any construction-related issues or disputes that may arise- Monitoring project progress and ensuring timely completion within budget- Performing quality control inspections and ensuring adherence to quality standards<br>Benefits:- Competitive salary package.- Opportunities for professional growth within the company. Work Location: In person<br>Please share your CV in accounts@liaohai.ae.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>&nbsp;As a Project Engineering Manager, the person shall ensure that the engineering activities of the project takes place within stipulated time (w.r.t. both quality &amp; cost). She / He shall ensure the adherence to L2 schedule during execution of the project. She / He shall work on optimizations / alternate proposals / solutions for quick delivery of the project with a positive margin. &nbsp;</span><span>She / He shall perform inter-discipline coordination (Civil, Structural, MEP &amp; Instrumentation). The PEM shall perform work allocation and man-hours allocation of different roles in the project. The PEM will also provide technical insights to the tending team.</span></p><br><p><span>&nbsp;<strong>Key Responsibilities</strong>:&nbsp;</span></p><br><ul><li><span>Coordinate with Project Planning Manager and ensure deliveries are aligned to Project Schedule&nbsp;</span></li><li><span>Conduct regular project review meetings and ensure adherence to schedule&nbsp;</span></li><li><span>Conduct internal review meetings for resource optimization, allocation and enhance productivity&nbsp;</span></li><li><span>Review of designs, calculations &amp; drawings and ensure their timely submissions after obtaining approvals from customer&nbsp;</span></li><li><span>Clarification of issues w.r.t. vendors and ensuring timely delivery of materials at project site&nbsp;</span></li><li><span>Capable of Multitasking and deliver multiple things on time&nbsp;</span></li><li><span>Clarification to inter – discipline Managers for sorting out issues w.r.t. design aspects of the equipment&nbsp;</span></li><li><span>Enable &amp; review accurate estimation in terms of quantity for submission of Bill of Materials&nbsp;</span></li><li><span>Review critical issues and procedural delays w.r.t. design aspects of equipment and extend support to Site Execution teams&nbsp;</span></li><li><span>Ensure BIM implementation in the projects&nbsp;</span></li><li><span>Settle procurement issues and extend support to Supply Chain management for ensuring order finalization for Vendor Engineering&nbsp;</span></li><li><span>Extend support for BOQ, review of pre-bid offers and technical submissions &amp; provide post-tender clarifications (after clarification from vendors) to the contracts team&nbsp;</span></li><li><span>Lead and manage team of Design Leads, Design Engineers and Draughtss persons&nbsp;</span></li></ul><p><strong><span>Software Skills Required:</span></strong></p><br><ul><li><span>General awareness of MS Office.&nbsp;</span></li><li><span>Desirable awareness of ETAP, PSCAD &amp; CYMGRD and Project Planning Tools</span></li></ul><p><strong><span>Technical Expertise</span></strong><span>:&nbsp;</span></p><br><ul><li><span>The Project Engineering Manager shall have overall expertise in both primary engineering &amp; secondary engineering for substation projects. The Manager is required to have thorough understanding in design aspects of GIS / AIS Substations up to 765 KV.&nbsp;</span></li><li><span>She / He is required to be proficient in selection of equipment such as Power Transformers, Reactors, Circuit Breakers, Disconnectors, Instrument Transformer. He shall be well versed in Substation Primary and Secondary Design including Earthing, Lighting, Lightning Protection, Cabling etc, interfaces between Civil, MEP &amp; Instrumentation and Secondary engineering activities like Schemes, Wiring Diagrams, SCADA &amp; Control System.&nbsp;</span></li><li><span>The PEM is required to have understanding of leading and execution of projects for different geographies / clients / utilities. She / he should have detailed knowledge of the equipment to be installed and the market conditions for vendor engineering.&nbsp;</span></li><li><span>The PEM is required to understand and interpret the contractual technical requirements and facilitate the Project Teams as and when required. The PEM shall have good interviewing skills.</span></li></ul><p><strong><span>Qualification &amp; Experience </span></strong><span>:&nbsp;</span></p><br><ul><li><span>&nbsp;B.E. / B. Tech. in Electrical / Electrical &amp; Electronics Engineering&nbsp;</span></li><li><span>&nbsp;12+ years (Must have experience predominantly in design aspects of Substation Construction and leading Engineers in execution of multiple projects)</span></li><li><span>Tendering experience is an advantage (Providing insights ti the tendering team)</span></li></ul> </div>

Job Purpose<br>- Design, build, test, and deploy AI-enabled digital products that transform the client lifecycle across corporate banking channels.<br>- Drive the bank’s AI and digital transformation strategy, including adoption of agentic AI, Gen AI, advanced analytics, intelligent automation, and workflow orchestration.<br>- Identify high-impact use cases where AI agents can reason, plan, execute multi-step tasks, and improve front-office, onboarding, credit, servicing, and operations workflows within defined governance boundaries.<br>- Embed responsible AI practices, human-in-the-loop controls, auditability, data privacy, model risk management, and regulatory compliance into all AI-led initiatives.<br>- Coach, train, and support business users to adopt AI-enabled ways of working and ensure measurable business value from digital transformation initiatives.<br>- Develop product launch, stakeholder engagement, communication, and change management plans to support the AI and digital agenda.<br><br>Key Result Areas<br>- Define and execute the AI transformation roadmap for corporate banking, with clear prioritization of use cases, value pools, business outcomes, and delivery milestones.<br>- Partner with relationship managers, operations, risk, compliance, technology, data, and analytics teams to redesign end-to-end workflows before automating them with AI agents.<br>- Improve frontline productivity through AI-assisted prospecting, lead generation, client insights, next-best-action recommendations, and personalized relationship management support.<br>- Lead implementation of agentic AI solutions that can orchestrate tasks across systems, retrieve enterprise knowledge, summarize information, trigger actions, and escalate exceptions to human users.<br>- Enhance onboarding, KYC, credit proposal, portfolio monitoring, service request, and operational processes through Gen AI, intelligent document processing, analytics, and automation.<br>- Ensure AI initiatives are governed through clear controls covering access rights, consent, explainability, model performance, data quality, audit trails, and exception handling.<br>- Track adoption, productivity, cost-to-serve, cycle-time reduction, customer experience, and revenue-impact metrics to demonstrate measurable transformation value.<br><br>Knowledge, Skills and Experience<br>- 1–8 years of experience in digital transformation, AI product delivery, banking technology, advanced analytics, process automation, or related fields.<br>- Strong understanding of corporate banking, relationship management, onboarding, KYC, credit, operations, servicing, and front-office productivity challenges.<br>- Practical knowledge of Gen AI, agentic AI, AI agents, retrieval-augmented generation, workflow orchestration, prompt engineering, machine learning, automation, APIs, and data platforms.<br>- Ability to translate business problems into AI use cases, product requirements, user journeys, acceptance criteria, success metrics, and implementation roadmaps.<br>- Experience working with technology, data science, risk, compliance, legal, information security, operations, and business teams to deliver governed AI solutions.<br>- Strong understanding of responsible AI, model governance, explainability, data privacy, access controls, regulatory expectations, and human-in-the-loop operating models.<br>- Demonstrated ability to manage change, influence stakeholders, train users, and drive adoption across frontline and operations teams.<br>- Strong communication, problem-solving, analytical thinking, product ownership, agile delivery, and stakeholder management skills.<br>- Experience with data visualization and reporting tools such as Power BI, Tableau, or similar platforms is preferred.<br>- Bachelor’s or Master’s degree in Business Administration, Economics, Finance, Statistics, Mathematics, Computer Science, Engineering, Data Science, or a related field.

About the Company We are one of the leading luxury retail groups in the UAE, with a distinguished portfolio of premium brands spanning fragrances, F&B and lifestyle. With a strong presence across the GCC, we are committed to delivering exceptional customer experiences, operational excellence, and sustained business growth through innovation, craftsmanship, and world-class retail standards. About the Role We are seeking an accomplished and commercially astute Retail Director to lead our retail operations across the GCC. Reporting directly to the Managing Director, this role will be responsible for driving commercial performance, operational excellence, and customer experience across multiple markets while leading a team of Area Supervisors. The ideal candidate is a hands-on retail leader with extensive luxury retail experience, a strong commercial mindset, and a proven ability to lead regional, multi-store operations. This role requires frequent travel across the GCC to ensure consistent execution of the company's retail strategy and brand standards. Key Responsibilities Lead the overall retail operations across all GCC markets, ensuring alignment with the company's strategic objectives and growth plans. Directly manage, mentor, and develop Area Supervisors, fostering a high-performance culture across the retail network. Drive sales growth, profitability, and operational efficiency across all stores. Monitor and analyze store performance through key retail KPIs, including sales, conversion, ATV, UPT, productivity, inventory, shrinkage, and customer satisfaction. Conduct regular business reviews with Area Supervisors and Store Managers to identify opportunities, address challenges, and implement performance improvement plans. Ensure the consistent delivery of exceptional customer service and uphold luxury retail standards across all locations. Conduct regular store visits across the GCC to assess operational performance, compliance, visual merchandising, and team effectiveness. Collaborate closely with Merchandising, Marketing, Supply Chain, HR, Finance, and other support functions to execute commercial initiatives successfully. Develop annual sales plans, budgets, forecasts, and operational strategies to achieve business objectives. Identify market trends, competitor activity, and customer insights to support strategic decision-making. Lead talent acquisition, succession planning, coaching, and leadership development for retail management teams. Ensure compliance with company policies, operational procedures, health and safety standards, and brand guidelines. Prepare and present detailed retail performance reports, business insights, and strategic recommendations to the Managing Director. Drive a culture of accountability, continuous improvement, operational excellence, and customer-centricity across the region. Qualifications & Experience Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. An MBA is an advantage.10–15 years of progressive, hands-on experience in luxury retail operations. Proven experience leading regional, multi-store retail operations across the GCC. Strong experience managing Area Supervisors, Area Managers, and large retail teams. Demonstrated success in driving sales performance, profitability, and operational excellence. Experience within luxury fashion, fragrances, beauty, jewelry, watches, or premium lifestyle brands is highly preferred. Strong commercial and financial acumen with experience managing budgets, forecasting, and retail performance metrics. Excellent leadership, coaching, communication, and stakeholder management skills. Proficiency in Microsoft Office and retail ERP/reporting systems (Microsoft Dynamics 365, SAP, Oracle, or similar is an advantage). Willingness to travel extensively across the GCC. Core Competencies Strategic Leadership Luxury Retail Operations Commercial & Financial Acumen Regional Multi-Store Management Sales & Profitability Growth Performance & KPI Management Customer Experience Excellence Team Leadership & Coaching Business Planning & Forecasting Stakeholder Management Change Management Operational Excellence Decision Making & Problem Solving

About the Company We are one of the leading luxury retail groups in the UAE, with a distinguished portfolio of premium brands spanning fragrances, F&B and lifestyle. With a strong presence across the GCC, we are committed to delivering exceptional customer experiences, operational excellence, and sustained business growth through innovation, craftsmanship, and world-class retail standards. About the Role We are seeking an accomplished and commercially astute Retail Director to lead our retail operations across the GCC. Reporting directly to the Managing Director, this role will be responsible for driving commercial performance, operational excellence, and customer experience across multiple markets while leading a team of Area Supervisors. The ideal candidate is a hands-on retail leader with extensive luxury retail experience, a strong commercial mindset, and a proven ability to lead regional, multi-store operations. This role requires frequent travel across the GCC to ensure consistent execution of the company's retail strategy and brand standards. Key Responsibilities Lead the overall retail operations across all GCC markets, ensuring alignment with the company's strategic objectives and growth plans. Directly manage, mentor, and develop Area Supervisors, fostering a high-performance culture across the retail network. Drive sales growth, profitability, and operational efficiency across all stores. Monitor and analyze store performance through key retail KPIs, including sales, conversion, ATV, UPT, productivity, inventory, shrinkage, and customer satisfaction. Conduct regular business reviews with Area Supervisors and Store Managers to identify opportunities, address challenges, and implement performance improvement plans. Ensure the consistent delivery of exceptional customer service and uphold luxury retail standards across all locations. Conduct regular store visits across the GCC to assess operational performance, compliance, visual merchandising, and team effectiveness. Collaborate closely with Merchandising, Marketing, Supply Chain, HR, Finance, and other support functions to execute commercial initiatives successfully. Develop annual sales plans, budgets, forecasts, and operational strategies to achieve business objectives. Identify market trends, competitor activity, and customer insights to support strategic decision-making. Lead talent acquisition, succession planning, coaching, and leadership development for retail management teams. Ensure compliance with company policies, operational procedures, health and safety standards, and brand guidelines. Prepare and present detailed retail performance reports, business insights, and strategic recommendations to the Managing Director. Drive a culture of accountability, continuous improvement, operational excellence, and customer-centricity across the region. Qualifications & Experience Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. An MBA is an advantage.10–15 years of progressive, hands-on experience in luxury retail operations. Proven experience leading regional, multi-store retail operations across the GCC. Strong experience managing Area Supervisors, Area Managers, and large retail teams. Demonstrated success in driving sales performance, profitability, and operational excellence. Experience within luxury fashion, fragrances, beauty, jewelry, watches, or premium lifestyle brands is highly preferred. Strong commercial and financial acumen with experience managing budgets, forecasting, and retail performance metrics. Excellent leadership, coaching, communication, and stakeholder management skills. Proficiency in Microsoft Office and retail ERP/reporting systems (Microsoft Dynamics 365, SAP, Oracle, or similar is an advantage). Willingness to travel extensively across the GCC. Core Competencies Strategic Leadership Luxury Retail Operations Commercial & Financial Acumen Regional Multi-Store Management Sales & Profitability Growth Performance & KPI Management Customer Experience Excellence Team Leadership & Coaching Business Planning & Forecasting Stakeholder Management Change Management Operational Excellence Decision Making & Problem Solving

???? We're Hiring: Hotel Marketing Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsDrenova is a growing international organization focused on hospitality, guest experience, brand growth, and commercial excellence. Our teams collaborate across Marketing, Sales, Revenue Management, Digital, Operations, and Customer Experience to build engaging campaigns that increase brand visibility and drive hotel bookings. The Role We are seeking a creative and results-driven Hotel Marketing Manager to lead hotel marketing initiatives, coordinate multi-channel campaigns, and support business growth through digital marketing, brand promotion, and guest engagement. This is an excellent opportunity for a hospitality marketing, hotel marketing, digital marketing, or brand management professional looking to develop their career in an international and fully remote working environment. Key Responsibilities Develop and execute hotel marketing strategies aligned with business objectives. Plan and manage campaigns across social media, search, email, and digital advertising channels. Work closely with Sales, Revenue Management, Operations, Customer Experience, and Creative teams. Support promotional campaigns, seasonal offers, and hotel package launches. Monitor campaign performance, bookings, engagement, and ROI. Optimize website content, landing pages, and online booking journeys. Manage brand consistency across digital and marketing materials. Analyze customer behavior, market trends, and competitor activities. Coordinate content creation, photography, video assets, and promotional materials. Maintain marketing calendars, budgets, reports, and campaign documentation. Support partnerships, influencer campaigns, and local marketing initiatives where applicable. Monitor online reputation and customer feedback across digital platforms. Identify opportunities to improve guest acquisition and brand awareness. Prepare regular performance reports and recommendations for management. Stay informed about hospitality, travel, and digital marketing trends. Requirements Bachelor's degree in Marketing, Business, Hospitality Management, Communications, or a related field.3+ years of experience in hotel marketing, hospitality marketing, digital marketing, or a related role. Good understanding of hotel marketing and customer acquisition strategies. Strong analytical and problem-solving skills. Good organizational and project coordination abilities. Strong communication and stakeholder management skills. Good written and verbal English communication skills. Experience with Google Ads, Meta Ads, Google Analytics, CRM platforms, or hotel marketing tools is an advantage. Familiarity with OTA platforms, booking engines, or hospitality systems is a plus. Ability to work independently and collaborate with international teams. UAE or GCC hospitality experience is an advantage but not required. Relevant hospitality or digital marketing certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Hotel Marketing Position???? Career Growth & Professional Development???? Exposure to Hospitality & Digital Marketing Projects???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Hospitality Growth

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family</span><span>.</span></p><br><p><span><strong>Job Overview:</strong></span></p><br><p><span>The job holder is part of the Global Markets &amp; Treasury Business Finance team responsible for providing insightful Finance support to the Segment/ Product Heads in GMT business in key tactical and strategic decision making. The job holder will support the Segments/ Products business teams to provide analytics and support decision making and ensuring that Group financial policies and control framework are consistently applied across the segments/ products in GMT business units.</span></p><br><p><span><strong>Some of the Key Responsibilities include:&nbsp;</strong></span></p><br><ul><li><p><span>Review of front office desk profit and loss reports</span></p><br></li><li><p><span>Hedge accounting &amp; Financial reporting</span></p><br></li><li><p><span>Monthly, Quarterly, Semi-annual &amp; Annual commentaries &amp; Analytics on Treasury B/s movements, market drivers &amp; business activities</span></p><br></li><li><p><span>Provide independent valuation and analysis</span></p><br></li><li><p><span>Review the portfolio marking vs IFRS requirements</span></p><br></li></ul><p><span><strong>Skills and Experience</strong></span></p><br><ul><li><p><span>University Degree or a qualified accountant</span></p><br></li><li><p><span>(ACCA, CFA, CIMA, ACA) preferable</span></p><br></li><li><p><span>Between 3 - 5 years of post-qualification experience in the Finance function of a large bank with exposure to understanding of Treasury products and its lifecycle, Hedge accounting and IFRS 9 reporting.</span></p><br></li><li><p><span>Banking &amp; Financial Services,</span></p><br></li><li><p><span>Should possess knowledge of Treasury products &amp; transactions and have knowledge of relevant banking regulations.&nbsp;</span></p><br></li></ul><p><span><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></span></p><br><p><span><span>We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</span></span></p><br><br> </div>

Job Title: Area Manager – Beauty & Salon Chain Location: Dubai, United Arab Emirates Employment Type: Full-time<br>Job Purpose The Area Manager is responsible for overseeing the overall operations, financial performance, customer experience, and team management across multiple salon branches in Dubai. The primary goal is to drive sales growth, maintain high brand standards, streamline daily operations, and ensure exceptional client satisfaction while fostering a motivated, high-performing team. Key Responsibilities & Duties1. Operations & Brand Standards Oversee daily operations across all assigned salon locations in Dubai to ensure seamless performance. Conduct regular branch audits to maintain strict hygiene, cleanliness, safety, and operational standards in compliance with UAE/Dubai Municipality guidelines. Ensure standard operating procedures (SOPs) are consistently followed by all staff across branches. Monitor inventory, stock movement, and wastage; oversee product ordering to optimize stock levels without over-investing.2. Financial & Business Performance Set, monitor, and achieve monthly and annual revenue and profitability targets for each branch. Analyze sales figures, KPIs, and client feedback to identify trends, opportunities, and areas for improvement. Work closely with the marketing team to execute local promotional campaigns, seasonal offers, and client loyalty programs. Manage branch operating expenses, labor costs, and operational budgets to maximize profitability.3. Team Management & Leadership Lead, mentor, and motivate Branch Managers, Receptionists, Stylists, Therapists, and support staff. Collaborate with HR to recruit top talent, conduct interviews, and manage staff onboarding. Organize continuous technical and soft-skills training programs to maintain premium service quality. Manage staff scheduling, leaves, and performance evaluations; resolve internal conflicts professionally.4. Client Experience & Service Excellence Champion an exceptional client journey across all branches to maximize retention and positive reviews. Handle escalated customer inquiries, complaints, and feedback promptly and professionally. Continuously evaluate service offerings and stay updated on Dubai beauty trends to recommend new treatments or products. Key Performance Indicators (KPIs) Branch revenue performance vs. targets. Client satisfaction scores & online reviews (Google, social media). Staff retention rate and productivity metrics. Audit compliance (hygiene, safety, and brand SOPs). Inventory accuracy and shrinkage control. Qualifications & Requirements Experience: Minimum of 3–5 years of multi-unit management experience in the beauty, salon, spa, or premium hospitality/retail sector (preferably within Dubai/UAE). Education: Bachelor’s degree in Business Administration, Hospitality, Management, or a related field. Skills:Strong leadership, team-building, and conflict-resolution skills. Solid understanding of financial P&L, budgeting, and performance metrics. Deep knowledge of salon operations, beauty treatments, and retail product sales. Fluency in English (verbal and written); Arabic is a strong advantage. Proficiency in salon management software (e.g., Fresha, Zenoti, Mindbody) and Microsoft Office Suite

Position Objective<br><br>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.<br><br>Financial<br><br>Key Responsibility:<br><br> To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale.<br><br>Process<br><br> To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals.<br><br>Customer<br><br> To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees.<br><br>Learning<br><br> To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team.<br><br>Desired Experience<br><br>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Position Objective<br><br>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.<br><br>Financial<br><br>Key Responsibility:<br><br> To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale.<br><br>Process<br><br> To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals.<br><br>Customer<br><br> To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees.<br><br>Learning<br><br> To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team.<br><br>Desired Experience<br><br>The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Job Responsibilities<br><br>The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily<br><br>operational matters as well as providing high level of customer service to new and existing clients.<br><br>The Manager, Client Services will be embedded with the Sales Team, however they are independent from the<br><br>Sales functioned and managed by the Head of Elite Client Support to ensure standardization of services<br><br>rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality<br><br>Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors<br><br>and enhance controls.<br><br>This is a fast paced, office based working environment with persistent pressure to meet deadlines and to<br><br>handle multiple assignments at any given time.<br><br>The Manager, Client Services Must<br><br> Be a highly motivated individual with good interpersonal and communication skills (multi-lingual<br><br>being an advantage)<br><br> Demonstrate high levels of professional discretion and work ethics as well as having the ability to<br><br>handle difficult situations/clients in a calm positive manner.<br><br> Demonstrates a willingness for personal development through ongoing internal and external training<br><br>programs<br><br> Adheres to the Banks timings and work structure<br><br>To support Elite Head and Team Leaders for coordination and administration activities to enable the dayto-<br><br>day running of Elite unit.<br><br>Generic And Job Specific Accountabilities<br><br> Provide high quality & unbiased service to all clients assigned to the RM either by phone, emails or in<br><br>person in relation to any query or request they have.<br><br> Client point of contact in the absence of the RM. Provide assistance to the RM’s in opening and closing accounts. Performs necessary compliance and<br><br>KYC checks etc. & ensuring error free submissions. Following up with clients for remediation<br><br>(documents only) of existing accounts, which has to be achieved within the required timeframe, with<br><br>the ability to escalate concerns, errors in documentation to the functional manager.<br><br> Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements.<br><br>Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report<br><br>will be generated and escalated to Line manager and Quality Assurance to identify delays in order to<br><br>enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.<br><br> Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-toend<br><br>follow up. Monthly MIS on turnaround time with the respective business units to be escalated to<br><br>the Line Manager and the Quality Assurance team<br><br> Perform signature verification checks and make call backs as per requirement (if permitted by TL) Liaise with internal stakeholders for any follow-ups Liaise with international branches as and when required (if applicable) Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be<br><br>provided to the Line Manager and Quality Assurance.<br><br> Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned<br><br>cheques. Ensure proper registration and storage of the same. Relevant registers are required to be<br><br>updated and exceptions to the process is to be escalated to the Line Manager.<br><br> Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to<br><br>ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify<br><br>any customer complaint trends which can be recommended for corrective action.<br><br> Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any<br><br>documents received from clients to maintain audit flow<br><br> Attend internal/external training as required for business needs as well as personal development Monitor and escalate the ICCS system for the relevant department as requested Assist in mentoring and training other staff whenever possible Provide cover during leave periods for colleagues Strict adherence to Banks policies and procedures, compliance, and regulatory requirements Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from<br><br>audit or compliance<br><br> Willing to move from segment to segment as per management request. Any other additional tasks as assigned by management.