Quality Assurance / Quality Control Jobs in UAE
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???? We're Hiring: Quality Monitoring Officer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Entry-Level to Mid-Level???? Work Arrangement: Fully Remote About UsHalvion is a growing international organization focused on quality excellence, operational efficiency, and continuous improvement. Our teams collaborate across Quality Assurance, Operations, Compliance, Customer Service, Production, and Business Support to maintain high standards and deliver consistent business performance. The Role We are seeking a detail-oriented and proactive Quality Monitoring Officer to monitor quality performance, support compliance activities, and help ensure consistent quality standards across the organization. This is an excellent opportunity for a quality assurance, quality control, compliance, operations, or process improvement professional looking to grow their career in an international and fully remote working environment. Key Responsibilities Monitor day-to-day quality performance and operational compliance. Conduct quality checks and review processes against established standards. Work closely with Quality Assurance, Operations, Compliance, Customer Service, Production, and Business Support teams. Maintain quality records, reports, and operational documentation. Track quality KPIs and prepare management updates. Identify quality issues and support corrective action follow-ups. Coordinate with internal teams regarding quality improvement initiatives. Support audits and compliance-related activities where required. Monitor process consistency and identify opportunities for improvement. Help improve quality monitoring processes and operational efficiency. Maintain organized records and document control procedures. Promote quality awareness and adherence to company standards. Assist with cross-functional quality and compliance initiatives. Support reporting on quality trends and performance metrics. Stay informed about quality management and industry best practices. Requirements Bachelor's degree in Business Administration, Quality Management, Engineering, Operations, or a related field is preferred.1–3 years of experience in quality assurance, quality control, compliance, operations, or a related role is an advantage. Good understanding of quality monitoring and process improvement principles. Strong analytical and problem-solving skills. Excellent attention to detail and organizational abilities. Good written and verbal English communication skills. Experience with Excel, Power BI, ERP systems, or quality management software is an advantage. Familiarity with ISO standards, audits, compliance reporting, or performance monitoring is a plus. Ability to work independently and collaborate with international teams. UAE or GCC quality management experience is an advantage but not required. Relevant quality or compliance certifications are welcome but not mandatory. What We Offer???? Fully Remote Work Arrangement???? Full-Time Quality Operations Position???? Career Growth & Professional Development???? Exposure to Quality Assurance & Business Operations???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Support Regional & International Quality Initiatives
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<ul><li>Inspect and test raw materials, in-process products, and finished goods.</li><li>Record and analyze quality data and inspection results.</li><li>Identify non-conformities and report quality issues.</li><li>Ensure compliance with quality standards, procedures, and safety regulations.</li><li>Assist in implementing corrective and preventive actions.</li><li>Maintain accurate quality documentation and reports.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Knowledge of quality control principles, inspection techniques, and testing procedures.</li><li>Experience using measuring and testing equipment (e.g., calipers, micrometers, gauges).</li><li>Ability to analyze data, prepare reports, and maintain accurate documentation.</li><li>Problem-solving and root cause analysis skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of workplace health, safety, and compliance requirements.</li></ul></div>
<p>An established company is hiring a Quality Control Inspector to monitor construction activities and ensure that work, materials, and processes meet the required quality standards. The ideal candidate should have strong attention to detail and good knowledge of construction quality procedures.</p>
<p>Responsibilities<br />
Inspect construction work, materials, and completed activities.<br />
Ensure work complies with approved drawings, specifications, and quality standards.<br />
Conduct regular quality inspections at project sites.<br />
Identify defects, deviations, and quality issues.<br />
Prepare inspection reports and maintain accurate quality records.<br />
Coordinate with site engineers, supervisors, and contractors.<br />
Monitor corrective and preventive actions.<br />
Verify that materials and workmanship meet project requirements.<br />
Ensure proper quality and safety procedures are followed.<br />
Report quality concerns to the concerned supervisor or project management.<br />
Requirements<br />
Previous experience as a QC Inspector in construction is preferred.<br />
Knowledge of construction materials and inspection procedures.<br />
Good understanding of construction drawings and specifications.<br />
Strong attention to detail and problem-solving skills.<br />
Good communication and reporting abilities.<br />
Ability to work effectively at construction sites.<br />
Ability to identify and report quality issues promptly.<br />
Interested candidates are invited to send their updated CV via WhatsApp:<br />
📱 971582297907</p>
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<p><strong>Job Purpose</strong></p><br><ul><li>Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive cross-departmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.</li></ul><p><strong>Roles and Responsibilities</strong></p><br><p><strong>Strategy</strong></p><br><ul><li>Oversee the development, implementation, and periodic review of technology quality assurance frameworks and standards across ITD.</li><li>Support the transition of projects from solutions development to operational support, ensuring consistent adherence to RTA frameworks including AGF, TQA, and IT governance guidelines.</li></ul><p><strong>Operations</strong></p><br><ul><li>Plan, direct, and coordinate all quality assurance and testing activities for technology programs and projects, defining acceptance criteria for transitions and handovers.</li><li>Manage coordination with internal stakeholders to verify that quality controls are applied effectively throughout project and system lifecycles.</li><li>Carry out internal quality assessments for usability, language testing, multi- browser/multi-device compatibility, and deferred items from UATs or previous ITQC testing.</li><li>Evaluate incident management reports, coordinate corrective/preventive actions, and oversee risk assessments to mitigate potential quality or operational failures.</li></ul><p><strong>Product/Process Improvement</strong></p><br><ul><li>Prepare and submit periodic reports on the quality performance of ITD projects and systems, highlighting trends, risks, and recommendations for improvement.</li><li>Collaborate with stakeholders to identify service improvement opportunities emerging from user feedback, audit findings, and internal quality reviews.</li><li>Amend QA criteria and assessments periodically to ensure they remain comprehensive, effective, and aligned with evolving operational and organizational needs.</li></ul> <p><strong>Education : </strong>Bachelor’s degree in engineering/ information technology, computer science, quality management, master’s degree in quality management or IT management</p><br><p><strong>Experience: </strong>9+ years in case of master’s degree (11+ years in case of bachelor’s degree)</p><br><p><strong>Technical Competencies:</strong></p><br><ul><li>Project Management</li><li>Quality Assurance, Testing & Post-Launch Evaluation</li><li>Technology Policy & Framework Governance</li><li>UX Research & User Testing</li></ul> </div>
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<span>JOB PURPOSE The Senior Specialist – QA and Test Engineering will play a critical role in the Quality Assurance, Software Testing and Testing Automation practice in CBUAE and embed a robust quality assurance framework across all critical financial systems and applications, thereby ensuring the unwavering reliability, security, and integrity of national monetary policy, payment infrastructure, and regulatory oversight tools.<br> This role is paramount for mitigating systemic risks, safeguarding financial stability, and upholding public trust by implementing the efficient and effective validation of complex software, executing advanced test automation, and fostering a culture of stringent quality excellence aligned with the central bank's unique mandate to manage the nation's financial backbone and adhere to the highest standards of governance and resilience.<br> Key Responsibilities Core Responsibilities Design and Development is responsible for leading the design, development, testing and implementation of innovative solutions and services that meet business needs.<br> This role involves strategically defining and implementing the overarching quality assurance/testing vision and roadmap for all software systems, ensuring the highest standards of reliability, security, performance, and regulatory compliance for CBUAE applications, systems and infrastructure platforms.<br> Quality Assurance and Test Engineering for Financial Applications and Infrastructure: Implement the overarching QA and test engineering and automation strategy, policies, and frameworks to ensure the absolute reliability, security, and performance of all mission-critical national payment systems, monetary policy tools, and financial market infrastructure.<br> Mitigating Systemic Risk through Rigorous Testing: Establish and enforce a robust testing regime for all software systems, including comprehensive unit, systems integration, user acceptance, regression, performance, resilience, security, and disaster recovery testing, to safeguard financial stability and prevent systemic vulnerabilities from manifesting.<br> Implement Advanced Test Automation for Efficiency and Integrity: Perform the design, development, and continuous improvement of highly sophisticated test automation frameworks and practices, focusing on enhancing testing efficiency, coverage, and speed for complex, high-volume, and critical central bank applications.<br> Ensuring Regulatory Compliance and Data Integrity: Carry out testing activities and collaborate with developers to guarantee strict adherence to national and international financial regulations, internal policies, and audit requirements, ensuring impeccable data integrity, privacy, and traceability for sensitive financial information.<br> Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.<br> Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.<br> QUALIFICATIONS AND EXPERIENCE Threshold Qualifications Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or related fields.<br> Deep expertise and mastery in designing, implementing, and managing enterprise-grade test automation frameworks (e.<br>g., Tricentis, UiPath, Selenium, Appium) for various application types (web, mobile, API, desktop).<br> Strong understanding and practical experience with performance testing tools (e.<br>g., JMeter, LoadRunner, Gatling) for high-volume, real-time transaction systems, and expertise in security testing methodologies and tools (e.<br>g., OWASP Top 10, penetration testing tools, vulnerability scanners) to protect against cyber threats to national financial data.<br> In-depth understanding of various SDLC models, particularly Agile and DevOps, with practical experience in integrating quality assurance processes and automation into Continuous Integration/Continuous Delivery (CI/CD) pipelines.<br> This includes familiarity with tools like Jenkins, GitLab CI, Azure DevOps.<br> Strong SQL expertise and experience with diverse database systems (relational, NoSQL) to ensure data integrity, consistency, and accuracy across critical financial data repositories, including complex data migration and reconciliation testing.<br> Knowledge of complex enterprise system architectures, including microservices, APIs, distributed systems, and cloud platforms (e.<br>g., Azure, AWS, GCP, Oracle), along with the ability to design testing strategies that account for their unique challenges and ensure end-to-end quality.<br> In-depth understanding of the technical intricacies of core banking systems, financial market infrastructure, national payment systems (e.<br>g., RTGS, ACH), SupTech and regulatory reporting systems to design relevant and effective test scenarios.<br> Proven track record in implementing and overseeing specialized testing such as chaos engineering, blockchain testing (if applicable to central bank initiatives), big data testing, and AI/ML model validation.<br> Years & Nature of Experience Minimum of 3 years of experience in leading a Software QA and Testing team.<br> Value-add if candidate has built a QA and Test team from scratch.<br> Minimum of 5-7 years of experience in performing Software QA and Testing or any related roles.<br> Extensive hands-on experience in designing, implementing, and managing enterprise-grade test automation frameworks for front-end and back-end applications.<br> Understanding of test-driven development (TDD) and behavior-driven development (BDD) and how to implement them with software engineers.<br> Proficiency in programming languages like Java, Python, C#, or JavaScript for automation scripting and framework development.<br> Proficiency in Agile development and DevSecOps practices to ensure rapid iteration and responsiveness to changing requirements.<br> Relevant professional certifications in QA and software testing tools and platforms will be an advantage.<br> Competencies Behavioural Drives High Performance: Assigns challenging goals for self and team and ensures efficient delivery, keeping in mind the objectives, goals and vision for the department and organization.<br> Manages Stakeholders: Builds and maintains professional networks and personal relationships with relevant stakeholders who are, or might become, important in ensuring individual as well as organisational success.<br> Innovates and Steers Change: Prioritises creativity and innovation, striving to constantly come up with better or unique ways of doing things.<br> Remains focused and optimistic through challenging situations, adapting quickly and demonstrating agility to changing circumstances to deliver required objectives.<br> Builds Capability: Believes in the capability of oneself and others and invests in strengthening them.<br> Provides resources and support required for individuals to develop critical skill and knowledge to achieve their full potential.<br> Driving Business Value: Reviews situations, opportunities, plans and information in great detail measuring impact on business success.<br> Identifies potential setbacks and creates risk mitigation strategies to reduce risk of failure.<br> Technical Software Testing: Understanding of software testing principles and practices, including unit testing, integration testing and automated testing.<br> Programming Languages: Proficiency in two or more programming languages.<br> Development Frameworks and Libraries: Familiarity with development frameworks and libraries relevant to their programming languages.<br> Software Development Methodologies: Understanding of different software development methodologies like waterfall, scrum, agile.<br> Database Management: Relational Databases, Database Design and Optimization, Data modeling, indexing, query optimization.<br> Debugging and Troubleshooting: Strong debugging skills to identify issues in software applications and design test cases to simulate and resolve those issues.<br></span> </div>
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<span></span><ul><li><span>Experienced Arabic-speaking QA Test Lead to lead end-to-end testing activities across enterprise web, mobile, and API-based applications.<br></span></li><li><span>The candidate will be responsible for test strategy, planning, execution, stakeholder coordination, UAT management, and ensuring high-quality software delivery.<br></span></li><li><span>Lead QA activities across multiple projects and releases.<br></span></li><li><span>Review Business Requirement Documents (BRDs) and identify ambiguities, gaps, and testability issues.<br></span></li><li><span>Create and maintain the Requirements Traceability Matrix (RTM).<br></span></li><li><span>Develop Test Strategy and Test Plan documents.<br></span></li><li><span>Define test scope, objectives, environments, entry/exit criteria, and risk mitigation plans.<br></span></li><li><span>Prepare and manage realistic test data. <br></span></li><li><span>Perform API regression testing for every release<br></span></li><li><span>Execute mobile application testing across Android and iOS devices covering<br></span></li><li><span>Coordinate and facilitate UAT with business users.<br></span></li><li><span>Prepare UAT scripts, user guides, defect reports, and sign-off documentation.<br></span></li><li><span>Track defects through closure and provide quality metrics and status reports.<br></span></li><li><span>Mentor QA team members and ensure adherence to QA best practices.</span><br></li><li><u>Design, review, and execute test cases for:</u> <br></li></ul><ol><li><span>Regression Testing <br></span></li><li><span>Integration Testing <br></span></li><li><span>System Testing <br></span></li><li><span>End-to-End Testing <br></span></li><li><span>User Acceptance Testing (UAT) <br></span></li><li><span>Functional Testing</span><br></li></ol><br><span>Requirements8+ years of QA experience with at least 3 years leading testing teams. <br><br><b>Fluent Arabic and English communication.</b><br><br>Experience testing enterprise web, mobile, and API applications.<br><br>Strong stakeholder communication and reporting skills.<br><br></span><br> </div>
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<p>QC Manager – Electromechanical will oversee QA/QC activities for EM and RSP works on Oil & Gas EPC projects. The role ensures compliance with project specifications, approved drawings, QMS, and international standards. Initially site-based, the position may develop into a corporate HQ role overseeing EM/RSP quality from FEED and tendering through construction, commissioning, and handover.</p><ul><li>Manage QA/QC activities for electromechanical and RSP works throughout the EPC lifecycle.</li><li>Develop and implement PQPs, ITPs, quality procedures, and inspection plans.</li><li>Review material submittals, MIRs, technical documents, and method statements.</li><li>Conduct site inspections, surveillance, mock-ups, and quality audits.</li><li>Oversee testing, commissioning, and balancing of electrical, HVAC, fire protection, and RSP systems.</li><li>Manage NCRs, root-cause analysis, and corrective/preventive actions.</li><li>Lead and mentor QC engineers and inspectors and monitor quality KPIs.</li><li>Coordinate vendor inspections, FATs, and incoming material inspections.</li><li>Ensure proper quality documentation and project handover dossiers.</li><li>Coordinate with Engineering, Procurement, Construction, Commissioning, clients, consultants, and subcontractors.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements</p><ul><li>Bachelor’s degree in <b>Electrical or Mechanical Engineering</b>.</li><li><b>10–15 years</b> of QA/QC experience, with at least <b>5 years in a senior/lead role</b>.</li><li>Experience in <b>Oil & Gas/Petrochemical EPC projects</b>, preferably midstream/downstream.</li><li>Strong knowledge of <b>EM/RSP, HVAC, electrical HV/LV, fire protection, and ELV systems</b>.</li><li>Knowledge of <b>IEC, IEEE, NFPA, and ASME</b> standards.</li><li><b>ISO 9001:2015 Lead Auditor</b> certification is preferred.</li><li>ADNOC experience/specification knowledge is highly desirable.</li><li>Experience with <b>storage tank terminals and transfer systems</b> is an advantage.</li><li>Strong knowledge of the <b>FEED-to-handover EPC lifecycle</b>.</li><li>Proficiency in <b>MS Office, AutoCAD, BIM/Revit, or Procore</b>.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul><p><br></p></div>
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<span></span><p><b><span>Key Responsibilities *</span></b><br></p><br><p><i><span><span>Main duties and day-to-day tasks expected from the resource</span></span></i><br></p><br><p><span>• Design, develop, and execute comprehensive test strategies, test plans, and test cases for digital banking applications, APIs, microservices, and web/mobile channels.</span><br></p><br><p><span>• Perform functional, integration, system, regression, API, UAT, and end-to-end testing across banking platforms.</span><br></p><br><p><span>• Develop and maintain automated test suites to improve test coverage and release quality.</span><br></p><br><p><span>• Validate REST APIs, microservices, event-driven integrations, and backend services.</span><br></p><br><p><span>• Collaborate with Product Owners, Business Analysts, Developers, Architects, and DevOps teams throughout the SDLC.</span><br></p><br><p><span>• Participate in requirement reviews, sprint planning, defect triage, and release readiness assessments.</span><br></p><br><p><span>• Execute test automation within CI/CD pipelines and support shift-left quality practices.</span><br></p><br><p><span>• Ensure compliance with banking security, audit, performance, and regulatory requirements.</span><br></p><br><p><span>• Track, report, and manage defects through to resolution while ensuring quality gates are met.</span><br></p><br><br><p><b><span>Required Skills *</span></b><br></p><br><p><i><span><span>Primary technical and functional skills</span></span></i><br></p><br><p><span>Strong experience in Manual Testing, API Testing, Integration Testing, and Automation Testing.</span><br></p><br><p><span>• Hands-on experience with Postman, Swagger/OpenAPI, SoapUI, and API validation tools.</span><br></p><br><p><span>• Experience in automation frameworks such as Selenium, Cypress, Playwright, Rest Assured, or Karate.</span><br></p><br><p><span>• Strong understanding of REST APIs, JSON, XML, OAuth 2.0, OpenID Connect, JWT, and Microservices Architecture.</span><br></p><br><p><span>• Experience with SQL, Oracle, PostgreSQL, and database validation techniques.</span><br></p><br><p><span>• Knowledge of Agile, Scrum, DevOps, and CI/CD methodologies.</span><br></p><br><p><span>• Familiarity with GitHub, Azure DevOps, Jenkins, and SonarQube quality processes.</span><br></p><br><p><span>• Proficient in BDD/SDD practices, leveraging Gherkin and Cucumber to create executable specifications, automate acceptance tests, and improve collaboration between business and technical teams.</span><br></p><br><br><p><b><span>Required Experience / Knowledge Areas *</span></b><br></p><br><p><i><span><span>Specific domain or industry knowledge required</span></span></i><br></p><br><p><span>• 5+ years of QA experience with at least 3 years testing enterprise applications and APIs.</span><br></p><br><p><span>• Experience in Banking, Financial Services, Corporate Banking, Digital Banking, Payments, Lending, or FinTech domains.</span><br></p><br><p><span>• Strong understanding of API-driven architectures and microservices ecosystems.</span><br></p><br><p><span>• Experience in testing customer-facing applications with high availability and security requirements.</span><br></p><br><p><span>• Understanding of software quality assurance methodologies, defect management, and test automation best practices.</span><br></p><br><p><span>• Experience working in regulated and compliance-driven environments.</span><br></p><br><br><p><b><span>Good-to-Have Skills</span></b><br></p><br><p><i><span><span>Additional skills that are an advantage but not mandatory</span></span></i><br></p><br><p><span>• Performance testing experience using JMeter, LoadRunner, or NeoLoad.</span><br></p><br><p><span>• Security testing experience including OWASP, API Security, and vulnerability assessment.</span><br></p><br><p><span>• Experience testing cloud-native applications deployed on Azure or AWS.</span><br></p><br><p><span>• Mobile application testing experience for Android and iOS platforms.</span><br></p><br><p><span>• Knowledge of Kubernetes, Docker, Kafka, Event Hub, or messaging platforms.</span><br></p><br><p><span>• Exposure to AI-assisted testing, test data management, and synthetic monitoring.</span><br></p><br><br><p><b><span>Key Deliverables *</span></b><br></p><br><p><i><span><span>Expected outputs and outcomes from the resource</span></span></i><br></p><br><p><span>• Comprehensive test strategy, test plans, and test execution reports.</span><br></p><br><p><span>• Automated functional and API test suites integrated into CI/CD pipelines.</span><br></p><br><p><span>• API validation and quality assurance for banking services and integrations.</span><br></p><br><p><span>• Defect tracking, root cause analysis, and quality metrics reporting.</span><br></p><br><p><span>• Successful SIT, UAT, Regression, and Production Readiness sign-offs.</span><br></p><br><p><span>• Test evidence, compliance documentation, and audit-ready quality artefacts.</span><br></p><br><p><span>• Delivery of applications meeting agreed functional and non-functional requirements.</span><br></p><br><br><p><b><span>Language Requirements</span></b><br></p><br><p><i><span><span>e.g. English only / Arabic preferred / Bilingual</span></span></i><br></p><br><p><span>English mandatory; Arabic is preferred.</span><br></p><br><br><p><b><span><span>SECTION 3 – CERTIFICATIONS & TECHNICAL REQUIREMENTS</span></span></b><br></p><br><br><p><b><span>Certifications Required</span></b><br></p><br><p><i><span><span>e.g. AWS Certified, PMP, CISSP, Azure, ITIL</span></span></i><br></p><br><p><span>• Certified Agile Tester (Preferred)</span><br></p><br><p><span>• Microsoft Azure Fundamentals (AZ-900) Preferred</span><br></p><br><p><span>• Certified Scrum Professional or Agile Certification Preferred</span><br></p><br><br><p><b><span>Preferred Tech Stack</span></b><br></p><br><p><i><span><span>e.g. Python, Java, React, Kubernetes, Power BI</span></span></i><br></p><br><p><span>Selenium, Cypress, Playwright, Karate, Rest Assured, Postman, Swagger/OpenAPI, Java, SQL, JMeter, Azure DevOps, GitHub, Jenkins, SonarQube, REST APIs, Microservices</span><br></p><br><br><p><b><span>Tools / Platforms</span></b><br></p><br><p><i><span><span>e.g. JIRA, Confluence, GitHub, ServiceNow, Postman</span></span></i><br></p><br><p><span>JIRA, Confluence, Azure DevOps, SonarQube, Postman, Swagger/OpenAPI, Firebase, Figma, Jenkins, Splunk, Dynatrace, Grafana, Kubernetes/OpenShift</span><br></p><br><br><br> </div>
About Us<br><br>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.<br><br>Job Purpose<br><br>The job holder is responsible to manage the Quality Assurance & Quality Control processes, team, and all other resources to support specific ADNOC Growth Project(s) and to ensure enforcement and full compliance to Project specific Contractual QA/QC requirements by all the parties involved while meeting ADNOC Policies & Processes, international standards and practices, and Owners’ Policies and Directives.<br><br>This role includes; managing the projects’ quality management systems to support the project(s) documentation, referencing, and data; leading the projects’ compliance and risk registers, while developing the quality plans to support smooth implementation of ADNOC project(s), and meeting the pre-defined standards and end-user specifications through ensuring timely monitoring of quality reports and concerns. Also, ensuring timely compilation of all the Lessons Learned from projects for future reference and continuing improvement.<br><br>Key Accountabilities<br><br>Job Specific Accountabilities<br><br>Projects Quality Management System<br><br>Ensure Project Specific Quality Management System and related manuals and procedures are timely developed, approved by Company and enforced on project for full compliance. Such system shall meeting the Project Contractual Requirements, PTS Procedures, Owners’ expectations; (i.e. VAP, GPE, ERM, etc.), ADNOC Quality Policies, Projects specific requirements, lesson learnt, etc. Ensure any changes in Project requirements, specifications, schedule, etc. are implemented following applicable Project MOC procedure. Develop, update and maintain list of Quality Objectives, KPIs and Contractual Requirements and Company's quality expectations from each type of service providers (Process Licensors, Pre-FEED Engineer, FEED Contractors, EPC contractors, other consultants, and suppliers) and project phase. Participate and contribute in developing company strategy related to vendor and field inspection and selection of TPI agency to ensure that the quality of critical equipment and material are within company specified acceptance criteria. Provide projects management and teams with consultation while ensuring development and maintaining availability of up to date Project Quality Management System meeting the requirements of ISO 9000 series, company policies and shareholder expectations, agreed project and/or phase specific quality objectives. Ensure an overall Project Risk Register covering all the Project specific risks are maintained within respective Project. Ensure periodic review and update of the Risk Register in coordination with all Packages and other internal and external stakeholders as applicable. Review all the Audit reports on Project and findings, ensuring that corrective actions are followed-up and timely closed-out by the respective Parties i.e. IPMT/Contractors/service providers/Stakeholders and feedback on such corrective actions are timely communicated to concern parties including PTS core team. Liaise with the Project PMs/SPMs and other PTS managers and support them and PTS senior management on Project related Quality and Compliance matters including but not limited to VAP (Value Assurance Process), GPE (Group Project Engineering) quality related requirements. Review Quality system documentation of process Licensors, EPC contractors and suppliers for compliance to Company's and Project specific contractual requirements. Monitoring compliance to procedural and contractual QA/QC requirements by all the parties through reviews, follow-up and conducting Quality Audits. Monitor that Project(s) are maintaining the compliance to Quality requirements as per expectations and contractual requirements including maintain up to date Lesson Learned Register, Project Risk Registers, NCR Registers, etc. through periodic review and update. Ensuring project QA/QC organization is adequately resourced with required QA/QC personnel as per the project type, size, complexity and/or speciality. Ensure inclusion of appropriate QA/QC related requirements and KPIs as Contractual Scope for respective sub-Contractors, Vendors, service providers for the Project. Provide support in identifying suitable Contracting strategy and selection of TPI (Third Party Inspection) consultant(s), scrutinizing specialized Inspector(s) for specific inspection/surveillance for PTS and its projects. Maintain an overall Project Internal Quality Audit Plan covering all its Package Contractors through necessary alignment with respective managers of Project, Packages, Contractors/Service-Providers. Assist Projects Management and Committees; i.e. PM, IPMT, etc. in its interface management with third parties relating to quality issues. Ensure systems and procedures are in place for periodic assessment/examination of projects overall activities and compliance to the same. Identify and communicate any non-compliances and/or areas of improvement through periodic internal audits and management reviews with the concerned Package Manager/Project Manager, and follow-up to ensure that agreed corrective actions are timely implemented. Monitoring and reviewing trend results on Project Quality matters and ensuring timely initiation of root cause identification initiatives and associated preventive actions. Monitoring quality audit reports, non-conformance reports, material delivery deficiency reports, proactive preparation for preservation of equipment/materials, maintaining necessary correspondence, records and minutes of meetings for quality trends. Attend internal / external project review, progress and other meetings, as necessary, including those with Licensor(s), Consultants, Engineers, EPC Contractors and others. All the engineering and other Project deliverables are prepared, distributed, reviewed, approved and handed-over to Company in line with the approved projects procedures, Company’s expectation and Contractual requirements. Maintaining Project Lesson Learnt Register by periodic review and registering input to the Lesson Learnt register on Project QA/QC related matters. Regularly and timely cascading the Project learning to PTS for all its future projects through systematic segregation and classification- as part of continuing improvements. Interface with other PTS Managers for alignment on any changes in Project QA/QC requirements, non-conformance, compliance to QA/QC requirements by Vendors and Contractor, etc. and continuing improvement initiatives. Ensure supporting PTS QA/QC team for development, continuing improvement and maintaining continuity of Project related QA/QC expertise and timely availability of all QA/QC resources for supporting and meeting projects requirements,ADNOC and Company’s QA/QC expectations and associated compliance in a most efficient and cost effective manner. <br><br>Generic Accountabilities<br><br>Ensure cascading related policies, practices of the vision and long term strategy for ADNOC and its Projects to the team. Facilitate Project QA/QC initiatives to maximize returns to its shareholders. Ensure project's strategy and overall business goals are fully adhered by the team, while instilling the team’s behaviours and practices towards the ADNOC’s Values, desired working environment, and customer focus. Monitor the team’s performance in relation to respective contribution towards the company’s long and short term plans and project objectives. Manage the outputs and all expectations by the project team. Empower, recommend, and motivate the team towards uplifting their competencies in relation with their role in projects. Derive and empower the team to ensure proper working environment according to the company culture, while ensuring the desired professionalism and compliance to ADNOC e’s data confidentiality, corporate image, according to local regulation and norms for all internal and external communications and business relations. Support Project in controlling of expenditure against approved (QA/QC related) budget and investigate & reconcile any significant variances to ensure effective performance and cost control Spearhead the Team through identification of need for training/development to meet project requirements. Lead the team to make sure accomplishment of all tasks by conducting regular short and weekly meetings. Provide the team with support and guidance in relevance to all activities, policy, procedures and project contractual requirements specially in reference to QA/QC. Keep abreast and knowledgeable on the updates for Health, Safety, Environment, Crisis Management, and Risk Registers for all the performed processes and activities within the Project scope. Monitor, promote, communicate and lead by example all the safety-related communications, updates, standards and any related topics with co-workers and within any interface. Review the HSE Compliance by the team,and provide with timely feedback and recommendations to leverage a risk-free environment to ensure the ultimate goals of safe workplace. Propose, update, and recommend improvements to process that enhance the quality of service provided to the Project, internal and external customers, Create and foster spirit among the team that encourages innovation, enhances employee motivation and supports initiatives for implementation of Change Management (MoC) to continuously improve processes and services. Evaluate internal processes against best practices in pursuit of more efficient Project QA/QC processes in order to define intelligent solutions for issues (if any) confronting the function. Align the Project QA/QC processes, systems, standards, procedures and internal controls, includes ensuring compliance with project specific contractual requirements, PTS and Company’s guidelines. Ensure compliance with all applicable legislation and legal regulations and propose solutions to the management on issues related to the Projects and PTS function.<br><br>Qualifications, Experience, Knowledge & Skills<br><br>Minimum Experience & Knowledge & Skills<br><br>A bachelor’s degree in a relevant Engineering or equivalent, obtained from an accredited university. Minimum 20 years of relevant experience in the Oil & Gas or Petrochemical industry, including at least 5 years of experience in the GCC region. Minimum 5 years of experience in a similar position on international Oil & Gas or Petrochemical projects. Experience in ADNOC /Offshore project is an advantage. Exposure to work in various project phases; from FEED to EPC for mega projects in Oil & Gas or Petrochemical. Sound knowledge on project handover and associated compliance requirements. Communication skills in both writing and verbally. Proven record of completed Execution phases of projects.<br><br>Professional Certifications <br><br>Preferred to be certified in Quality Management Systems; ISO9000, etc. Preferred to be a certified Lead Auditor. <br><br>TECHNICAL COMPETENCIES <br><br>Quality Management System Stakeholders Communications Technical Reporting Contracting Project Risk Project Compliance Clear understanding on activities involved in Engineering, Procurement, Construction phase of Project Project Confidentiality Requirements Project specific special requirements Project Documentation Quality Assurance & Control Deviations / NCR Registers & Management Quality Audits Contractors Monitoring Concession Requests Various QC Testing Field / Source Inspections Manufacturing Data Records Project Lessons Learned Project Handover Requirements<br><br>Moving forward together<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.<br><br>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
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<strong>Location:</strong> Jebel Ali / Dubai South, Dubai, UAE<br><strong>Duration:</strong> 3-6 Months<br><strong>Start Date:</strong> 1 September 2026 or 15 September 2026<br>Through <strong>Nesternship- Branch Out</strong>, our flagship internship program at Nestlé UAE Food Factories, you'll gain hands-on experience, work on meaningful projects, and build skills that prepare you for the future.<br>We are looking for a motivated and detail-oriented <strong>Quality Assurance Intern</strong> to join our Quality team and contribute to maintaining the highest standards of food safety, compliance, and quality across our manufacturing operations.<br><strong>What You'll Do</strong><br>As part of your Nesternship journey, you will receive structured functional learning and coaching from experienced Quality professionals while being assigned real business projects focused on quality systems, process standardization, optimization, compliance, and continuous improvement initiatives that deliver measurable business impact. <br><strong>What We're Looking For</strong><br><ul><li>Fresh graduate or recent graduate in Food Science, Food Technology, Chemistry, Chemical Engineering, Microbiology, Biotechnology or any other related scientific disciplines</li><li>Knowledge of PowerBI, Power Apps or Power Automate</li><li>Strong analytical and problem-solving skills</li><li>High attention to detail and passion for quality</li><li>Good communication and teamwork skills</li><li>Eagerness to learn, take ownership, and work in a fast-paced manufacturing environment.</li></ul><br><strong>Eligibility Requirements</strong><br>To be considered for this internship, candidates must:<br><ul><li>Hold a valid UAE residence visa and Emirates ID</li><li>Have valid personal medical insurance coverage throughout the internship period</li><li>Hold a valid UAE driver's license</li><li>Be able to independently arrange transportation to and from <strong>Jebel Ali / Dubai South</strong></li><li>Be available to work on-site for the full internship duration</li></ul><br><strong>What You'll Gain</strong><br><ul><li>Hands-on experience in Quality Assurance within a leading food and beverage company.</li><li>Exposure to Quality Systems, food safety requirements, compliance processes, and manufacturing operations.</li><li>Structured functional learning, coaching, and mentorship from experienced Quality professionals.</li><li>Ownership of meaningful projects with direct business impact and leadership visibility.</li><li>Participation in the Nesternship learning journey.</li><li>Opportunity to present your project outcomes, business impact, recommendations, and key learnings to business leaders.</li><li>A chance to expand your professional network and career opportunities.</li></ul><br><strong>Ready to Branch Out? Join this Nesternship and gain the experience, skills, and exposure needed to kickstart your career in Quality Assurance.</strong> <br><strong>Location:</strong> Jebel Ali / Dubai South, Dubai, UAE<br><strong>Duration:</strong> 3-6 Months<br><strong>Start Date:</strong> 1 September 2026 or 15 September 2026<br>Through <strong>Nesternship- Branch Out</strong>, our flagship internship program at Nestlé UAE Food Factories, you'll gain hands-on experience, work on meaningful projects, and build skills that prepare you for the future.<br>We are looking for a motivated and detail-oriented <strong>Quality Assurance Intern</strong> to join our Quality team and contribute to maintaining the highest standards of food safety, compliance, and quality across our manufacturing operations.<br><strong>What You'll Do</strong><br>As part of your Nesternship journey, you will receive structured functional learning and coaching from experienced Quality professionals while being assigned real business projects focused on quality systems, process standardization, optimization, compliance, and continuous improvement initiatives that deliver measurable business impact. <br><strong>What We're Looking For</strong><br><ul><li>Fresh graduate or recent graduate in Food Science, Food Technology, Chemistry, Chemical Engineering, Microbiology, Biotechnology or any other related scientific disciplines</li><li>Knowledge of PowerBI, Power Apps or Power Automate</li><li>Strong analytical and problem-solving skills</li><li>High attention to detail and passion for quality</li><li>Good communication and teamwork skills</li><li>Eagerness to learn, take ownership, and work in a fast-paced manufacturing environment.</li></ul><br><strong>Eligibility Requirements</strong><br>To be considered for this internship, candidates must:<br><ul><li>Hold a valid UAE residence visa and Emirates ID</li><li>Have valid personal medical insurance coverage throughout the internship period</li><li>Hold a valid UAE driver's license</li><li>Be able to independently arrange transportation to and from <strong>Jebel Ali / Dubai South</strong></li><li>Be available to work on-site for the full internship duration</li></ul><br><strong>What You'll Gain</strong><br><ul><li>Hands-on experience in Quality Assurance within a leading food and beverage company.</li><li>Exposure to Quality Systems, food safety requirements, compliance processes, and manufacturing operations.</li><li>Structured functional learning, coaching, and mentorship from experienced Quality professionals.</li><li>Ownership of meaningful projects with direct business impact and leadership visibility.</li><li>Participation in the Nesternship learning journey.</li><li>Opportunity to present your project outcomes, business impact, recommendations, and key learnings to business leaders.</li><li>A chance to expand your professional network and career opportunities.</li></ul><br><strong>Ready to Branch Out? Join this Nesternship and gain the experience, skills, and exposure needed to kickstart your career in Quality Assurance.</strong><br> </div>
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<p>We are seeking a qualified Quality Control Inspector – Welding with proven experience in tanks and piping projects. The candidate will be responsible for ensuring that all welding and fabrication activities comply with project specifications, codes, and standards. The ideal candidate must hold a recognized welding inspection certification such as CSWIP 3.1, AWS-CWI, or an equivalent approved by ADNOC.</p><ul><li>Perform inspection and verification of welding activities in accordance with approved WPS, drawings, and applicable codes/standards</li><li>Conduct visual inspections of welds, fit-ups, and joint preparations</li><li>Monitor welding parameters and ensure compliance with qualified procedures</li><li>Review and verify material certificates and welding consumables</li><li>Coordinate and witness NDT activities (RT, UT, MT, PT)</li><li>Ensure proper identification and traceability of materials and welds</li><li>Prepare and maintain inspection reports and quality documentation</li><li>Identify non-conformances and follow up on corrective actions</li><li>Liaise with clients, third-party inspectors, and internal teams</li><li>Ensure compliance with ADNOC standards and project quality requirements </li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements</p><ul><li>Diploma or Bachelor’s degree in Mechanical Engineering or related field</li><li>Valid welding inspection certification:</li><li>CSWIP 3.1, or</li><li>AWS-CWI, or</li><li>Equivalent certification approved by ADNOC</li><li>Minimum 3–5 years of experience as a Welding QC Inspector</li><li>Proven experience in tanks and piping projects (oil & gas preferred)</li><li>Strong knowledge of international codes and standards (ASME, API, AWS, etc.)</li><li>Familiarity with ADNOC standards and specifications is highly preferred</li><li>Ability to read and interpret engineering drawings and welding symbols</li></ul><p>Key Skills</p><ul><li>Welding Inspection & Quality Control</li><li>Knowledge of WPS/PQR and welding procedures</li><li>NDT coordination and interpretation</li><li>Documentation and reporting</li><li>Attention to detail and problem-solving</li><li>Communication and teamwork</li></ul><p><br></p></div>
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<span>Serve as the registered Pharmacist-in-Charge to maintain, renew, and update the medical warehouse license, acting as the main contact for authority inspections and inquiries.<br> Oversee compliant receipt, storage, and distribution of IVD products, strictly enforcing temperature monitoring, cold-chain controls, expiry tracking, and traceability.<br> Maintain standard operating procedures for the warehouse and manage the safe handling of quarantined, returned, expired, or recalled inventory.<br> Prepare, submit, and maintain IVD product registrations, variations, renewals, and technical dossiers with the Emirates Drug Establishment and UAE authorities.<br> Coordinate with manufacturers and supply chain teams to secure necessary import permits, shipping documentation, and certificates.<br> Review product labels and promotional materials for regulatory compliance, while coordinating product complaints, vigilance reporting, and field safety actions.<br> Track evolving UAE medical device regulations and communicate their impact on operations and product availability.<br> Bachelor’s degree in Pharmacy or an equivalent recognised pharmacy qualification.<br> Valid DHA pharmacist licence.<br> Eligible to obtain any additional licensing or approval required to be appointed as the registered responsible pharmacist for our Dubai drug store/medical warehouse.<br> Demonstrated regulatory affairs experience in Dubai/UAE within medical devices, IVDs, or a related regulated healthcare business.<br> Practical experience with regulatory submissions, licence renewals, authority correspondence, and inspection preparation.<br> Fluent spoken and written English and Arabic, with the ability to manage professional correspondence in both languages.<br> Strong document-control, organisational, and cross-functional communication skills.<br></span> </div>
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<p><b>Quality Assurance Administrator & Test Baker</b></p><p><br></p><p>We are seeking a <b>Quality Assurance Administrator & Test Baker</b> to support quality assurance activities and bakery application testing for our range of bakery ingredients and finished products. The role involves conducting bake tests, performing physical and chemical analyses, supporting batch release decisions, maintaining quality records, investigating product complaints, and ensuring compliance with food safety and quality standards.</p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><ul><li>Conduct application and bake testing of cake, bread, doughnut, and other bakery mixes as per approved baking instructions.</li><li>Perform physical and chemical analysis of raw materials, packaging materials, and finished products.</li><li>Support the timely release of production batches based on quality and bake test results.</li><li>Maintain bakery testing records, quality reports, and product evaluation data.</li><li>Investigate product complaints through bake analysis and quality assessment.</li><li>Collaborate with QA, Production, and R&D teams to resolve quality concerns and process deviations.</li><li>Perform online quality checks and batch verification activities as required.</li><li>Ensure compliance with GMP, food safety requirements, and quality management systems.</li><li>Report non-conformities and support corrective and preventive actions.</li><li>Participate in continuous improvement initiatives and specification reviews.</li></ul><p><br></p><p><b>Qualifications</b></p><p><br></p><ul><li>Diploma or Degree in Food Science, Food Technology, Bakery Technology, or a related discipline.</li><li>2-4 years of experience in Quality Assurance, Food Testing, Bakery Operations, or Product Application Testing.</li><li>Knowledge of GMP, HACCP, food safety systems, and bakery manufacturing processes.</li><li>Strong analytical, documentation, and problem-solving skills.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Proactive in approach.</li><li>Time Management skills and able to handle peer pressure.</li><li>Technical knowledge regarding baking.</li><li>Data entry</li></ul><p><br></p></div>
???? Hiring: QA Automation Engineer – Dynamics CRM | Airline Booking Domain???? Location: Abu Dhabi, UAE???? Work Mode: 5 Days Onsite???? Budget: Up to AED 13,000/month⏳ Notice Period: Immediate to 30 Days???? Valid Passport Mandatory<br>We are looking for a QA Automation Engineer with strong hands-on experience in Microsoft Dynamics CRM testing, Automation Testing, and Airline Booking/Reservation systems.<br>Mandatory Skills✅ 5+ years of QA/Testing experience✅ Strong hands-on Automation Testing experience✅ Strong Microsoft Dynamics CRM testing experience✅ Airline domain experience is mandatory✅ Hands-on testing of Airline Booking / Reservation / PNR workflows✅ End-to-end and integration testing experience<br><br>Airline Booking Experience Should Include• Flight search & availability• PNR / reservation creation• Passenger details & fare selection• Payment & ticketing• Manage My Booking• Flight change / cancellation / refund• CRM integration with airline reservation and downstream systems<br>⚠️ Please apply only if you have hands-on experience in all three areas: Automation Testing + Dynamics CRM + Airline Booking Domain.<br>Candidates without relevant automation testing or airline booking experience will not be considered.<br>???? Interested candidates can share their updated CV along with:Total Experience | Automation Testing Experience | Dynamics CRM Experience | Airline Booking Experience | Current Location | Notice Period/LWD | Current & Expected Salary | Passport Status<br>#Hiring #QAAutomation #Automation Testing #Dynamics CRM #Microsoft Dynamics CRM #CRMTesting #Airline Domain #Airline Testing #PNR #Booking System #Integration Testing #APITesting #Abu Dhabi Jobs #UAEJobs #Immediate Joiners
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<p><b>Title:</b></p><br><br>Lead QC Engineer (Electrical)<br><br><p><b><i>"Belong, Connect, Grow, with KBR! </i></b></p><br><br><br><p><b><i>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.</i></b></p><br><br><br><p><b><i>KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."</i></b></p><br><br><br><p>KBR is looking for a <b>Lead QC Engineer (Electrical) </b>for a <b>PMC project </b>with <b>NGL/ Gas Processing experience to be based in Abu Dhabi.</b></p><br><br><br><p><b><u>Experience required:</u></b></p><br><br><br><ul><li>Minimum Overall 18+ years of oil & gas experience.</li><li>Must have handled mega Oil & Gas FEED/ EPC Projects (more than 1 billion US$).</li><li>Experience within EPC & Detail Engineering projects.</li><li>Experience in Projects involving NGL/ Gas Processing Plants.</li><li>Knowledge in instrumentation and control systems testing</li><li>Bachelor’s degree in engineering is a must.</li></ul><br><p>Interested and suitable candidates who are matching the above criteria please apply for the role. Suitable candidates will be contacted directly.</p><br><br><br><br><br><br> </div>
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<p>Senior Mechanical QC Engineer responsible for managing mechanical quality activities on oil and gas EPC projects, ensuring compliance with project specifications, approved drawings, applicable standards, and ADNOC requirements. The role covers inspection, testing, quality documentation, NCR management, and coordination with project teams. ADNOC approval is preferred; strong ADNOC project experience may also be considered. Storage tank experience is highly preferred.</p><ul><li>Manage and supervise mechanical QC activities for oil and gas EPC projects.</li><li>Ensure mechanical works comply with approved drawings, specifications, standards, and project requirements.</li><li>Review and implement Inspection & Test Plans (ITPs), Method Statements, and quality procedures.</li><li>Conduct inspections and monitor mechanical fabrication, installation, erection, and testing activities.</li><li>Inspect mechanical equipment, piping, structural components, and related works as required.</li><li>Review material certificates, inspection reports, test records, and other quality documents.</li><li>Raise, monitor, and close NCRs and other quality issues.</li><li>Coordinate with construction, engineering, subcontractors, and client/consultantrepresentatives.</li><li>Ensure compliance with ADNOC requirements and project quality standards.</li><li>Maintain accurate inspection and quality records.</li><li>Support preparation and completion of mechanical quality dossiers and handover documents.</li><li>Monitor quality performance and ensure timely resolution of quality issues.</li><li>Provide technical guidance to QC inspectors and construction teams.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements</p><ul><li>Bachelor’s Degree in Mechanical Engineering or equivalent.</li><li><b>Senior-level Mechanical QC experience in Oil & Gas EPC projects.</b></li><li><b>ADNOC approval is highly preferred.</b></li><li>Candidates without ADNOC approval may be considered with <b>strong ADNOC project experience</b>.</li><li><b>Storage tank experience is highly preferred.</b></li><li>Strong knowledge of mechanical inspection, fabrication, installation, erection, and testing.</li><li>Experience with ITPs, Method Statements, NCRs, inspection reports, and quality documentation.</li><li>Good knowledge of relevant international standards and ADNOC requirements.</li><li>Experience working with EPC contractors, subcontractors, and client/consultantteams.</li><li>Strong communication, coordination, and problem-solving skills.</li><li>UAE/GCC Oil & Gas experience is preferred.</li></ul><p><br></p></div>
Job Description<br><br>About the role:<br><br>The Quality Assurance Specialist is responsible for monitoring, evaluating, and analyzing interactions between Customer Experience Hub (CEH) employees and customers to ensure adherence to service quality standards, operational procedures, regulatory requirements, and customer experience expectations. The role provides constructive feedback, identifies performance gaps, and recommends training, coaching, and process improvement initiatives to enhance service delivery, employee performance, and customer satisfaction.<br><br>What You Will Be Doing<br><br> Review recorded customer interactions to ensure objectives are met, required information is accurately documented, and all administrative tasks are completed in accordance with established quality standards. Provide accurate, constructive feedback through monitoring activities, utilizing effective communication skills to identify performance gaps & drive continuous improvement in service quality. Maintain comprehensive knowledge of the Bank’s products, services, policies, procedures, regulatory requirements, and Quality Management System to support the delivery of exceptional customer service and compliance. Support compliance and quality initiatives by assisting in the development of processes, checklists, data analysis, and reports, ensuring adherence to applicable policies, procedures, and regulatory requirements. Perform operational and quality assurance tasks with a high degree of accuracy, ensuring adherence to agreed timelines, service standards, and departmental objectives without compromising quality. Collect, analyze, and compile data, preparing accurate and timely reports to support management decision-making and departmental performance monitoring. Continuously enhance personal knowledge and skills while contributing to the overall effectiveness and smooth operation of the department. Maintain awareness of the department’s Business Continuity Plan (BCP) and complete all required training to ensure appropriate action is taken during incidents or disruptions. Carry out assigned responsibilities under the guidance of the line manager, ensuring compliance with departmental policies, procedures, reporting requirements, staff code of conduct, and all relevant regulatory and statutory obligations, while upholding RAKBANK’s professional image through excellent service and quality standards. Interact with CEH staff, Team Leaders, Trainers, and Managers to provide quality feedback and performance insights. Coordinate with Compliance, Risk, Complaint Management, and business units on quality findings and regulatory adherence. Participate in calibration meetings and quality review discussions to ensure evaluation consistency. Engage with Product, Process, and Support teams to share customer feedback and improvement opportunities. Prepare and present quality reports, trends, and recommendations to management and relevant stakeholders Demonstrates strong quality monitoring skills to evaluate customer interactions, identify performance gaps, and ensure adherence to quality standards and procedures. Ability to analyze quality trends, audit findings, and customer feedback to identify root causes and recommend improvement opportunities. Ability to explain and present factual information to individuals or groups in a clear and structured manner. Maintains awareness of compliance requirements, customer experience standards, and operational controls to support consistent and accurate quality assessments. Proficient in using basic computer applications, including MS Office and quality monitoring systems, for reporting, analysis, and documentation. <br><br>What We’re Looking For<br><br> Minimum 3–5 years of experience as specialist within a banking, financial services, or collections environment. Experience working in a regulated environment with exposure to compliance and audit requirements is strongly preferred. Experience in the UAE or GCC banking sector is an advantage.
Role Description The Associate Quality Assurance role is a part-time remote position focused on ensuring that garments meet defined quality standards before reaching customers. Day-to-day responsibilities include reviewing product specifications, conducting remote quality checks based on images or sample reports, and documenting non-conformities in a clear, structured manner. The role involves collaborating with production and merchandising teams to provide feedback on quality issues, track corrective actions, and help implement process improvements. The Associate Quality Assurance professional will also assist in maintaining quality documentation, supporting internal audits, and reinforcing adherence to company policies and industry best practices. Qualifications Candidates should possess skills in Quality Assurance and Quality Control to assess garments against established standards and identify defects accurately. Candidates should possess skills in Quality Management to help maintain and improve overall quality systems and procedures. Candidates should possess knowledge of Good Manufacturing Practice (GMP) to support safe, consistent, and compliant production processes. Candidates should possess skills in Quality Auditing to assist with internal reviews and documentation of compliance with quality policies. Relevant experience in apparel, textiles, or manufacturing quality is beneficial. Strong attention to detail, analytical skills, and the ability to document findings clearly are required. Effective communication skills and the ability to collaborate remotely with cross-functional teams are important. A diploma or degree in quality management, textiles, industrial engineering, or a related field is preferred but not mandatory.
Role Description The Associate Quality Assurance role is a part-time remote position responsible for supporting quality-related activities across MGMT Club’s programs, events, and internal processes. Day-to-day tasks may include assisting in developing and updating quality standards, documenting procedures, and monitoring adherence to established guidelines. The person in this role will help review workflows and materials, identify areas for improvement, and contribute to quality reports and checklists. They will collaborate with team members to support quality reviews for events and initiatives, help coordinate any internal audits or evaluations, and ensure that feedback from participants and stakeholders is captured and used to enhance future activities. Qualifications Candidates should possess skills in Quality Assurance and Quality Control to support consistent standards and reliable outcomes. Candidates should possess skills in Quality Management to help maintain and improve quality processes and documentation. Candidates should possess skills in Good Manufacturing Practice (GMP) or similar quality frameworks to understand structured compliance and best practices. Candidates should possess skills in Quality Auditing to assist with reviews, assessments, and reporting on quality performance. Strong attention to detail, analytical thinking, and problem-solving abilities. Effective written and verbal communication skills and the ability to collaborate in remote teams. Interest in management, HR, leadership, or organizational development; prior involvement in student organizations is beneficial. Ability to manage time effectively in a part-time remote setting while balancing academic responsibilities.
Role Description The Associate Quality Assurance role is a part-time, remote position supporting the club’s initiatives and operations. The associate will assist in developing and maintaining quality standards for MGMT Club projects, events, and internal processes. Daily tasks may include reviewing workflows and documentation, monitoring compliance with established procedures, and identifying areas for improvement. The role also involves supporting quality audits, preparing reports, and collaborating with team members to implement corrective and preventive actions. The Associate Quality Assurance will work closely with coordinators and committee leads to ensure consistent, reliable, and high-quality outcomes across all activities. Qualifications Candidates should possess skills in Quality Assurance and Quality Control to support consistent standards and reliable processes. Candidates should possess skills in Quality Management and Quality Auditing to help design, review, and improve operational frameworks. Candidates should possess knowledge of Good Manufacturing Practice (GMP) or similar structured quality systems, and be able to apply relevant principles to organizational activities. Strong attention to detail, analytical thinking, and problem-solving abilities. Ability to work independently in a remote setting and collaborate effectively with diverse teams. Effective written and verbal communication skills in en_US; familiarity with Arabic is an advantage but not required. Interest in management, HR, or leadership fields; prior experience in student organizations or project coordination is a plus.
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