Assistant Manager Jobs in UAE
21694 Jobs Found
<h2 class="h5">Job description</h2>
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<p><strong>Role Overview:</strong></p><br><p><span>Responsible for delivering technical training to Miral Experiences Technical Services colleagues, ensuring they are equipped to perform preventive maintenance and inspections relevant to their trades and areas of responsibility. Additionally, the role involves identifying, developing, and facilitating technical and safety training modules. It also includes updating these modules as procedures and requirements evolve.</span></p><br><p><span>The position requires regular collaboration with management and technical teams to address training gaps, align training with operational goals, and maintain compliance with industry standards. The role also involves maintaining accurate training records, tracking certifications, and ensuring all team members meet required technical competencies.</span></p><br><p><span><strong>Role Scope:</strong></span></p><br><p><span><strong>Training:</strong></span></p><br><ul><li><span>Facilitate and conduct technical training to Miral Experiences Technical services colleagues.</span></li><li><span>Develop and maintain all relevant training material (presentations, workbooks, etc.) up to date.</span></li><li><span>Identify new or changing training requirements and develop a training program to meet them.</span></li><li><span>Coordinate all external training with areas of responsibility.</span></li><li><span>Support the administration and tracking of all training records.</span></li><li><span>Ensure all administrative documents and reports related to colleague training and development are updated on a weekly basis.</span></li><li><span>Recommend solutions to performance challenges and identify areas for potential training enhancement.</span></li><li><span>Mentor other trainers in the subject matter, content, and course delivery techniques for assigned technical training.</span></li><li><span>Maintain safe and healthy training environment by following Miral’s standards and legal regulations, ensuring any maintenance issues are promptly reported and resolved.</span></li><li><span>Assist the Technical Training Director in managing the training budget, ensuring efficient use of resources.</span></li><li><span>Oversee the procurement of materials, tools, and technologies needed to support training initiatives.</span><br> </li></ul><p><span><strong>Finance:</strong></span></p><br><ul><li><span>Assist the Technical Training Director in managing the training budget, ensuring efficient use of resources.</span></li><li><span>Oversee the procurement of materials, tools, and technologies needed to support training initiatives.</span></li></ul><p><span><strong>Behavioral:</strong></span></p><br><ul><li><span>Proficient in various training and teaching methodologies</span></li><li><span>Exceptional communication skills and comfortable speaking to crowds</span></li><li><span>Strong decision-making and organizational skills</span></li><li><span>Strong interpersonal skills and ability to work collaboratively with a team as required</span></li><li><span>Strong ability to organize, plan, prioritize multiple tasks and projects in a fast-paced environment as required</span></li><li><span>Research, recommend, and participate in professional self-development activities to continually grow professional capabilities</span></li><li><span>Self-confidence dealing with complex situations</span></li><li><span>Demonstrates leadership by guiding and motivating teams, fostering a positive work environment, and taking initiative to drive improvements and achieve goals.</span></li><li><span>Ability to adapt quickly to changes and provide innovative solutions</span></li><li><span>Strong attention to detail, ensuring accuracy and quality in all tasks</span></li><li><span>Proven ability to manage time efficiently and meet tight deadlines.</span></li></ul><p><span><strong>Qualifications, Experience and Skills:</strong></span></p><br><p><span><strong>Essential:</strong></span></p><br><ul><li><span>Bachelor’s degree in engineering (Mechanical or Electrical).</span></li><li><span>Recognized trainer experience in the area of expertise (Mechanical or Electrical).</span></li><li>Minimum 5+ years of experience in technical training, engineering, or a related technical field.</li><li>At least 3 years in a management role, preferably in a technical or training-related environment</li><li>Hands-on experience in designing, developing, and delivering technical training programs, with a focus on preventive maintenance, safety, and compliance.</li><li>Excellent written and spoken English.</li><li>Proficiency in MS Office (Excel, Word and PowerPoint).</li><li>Must be able to instruct in front of large groups of individuals or provide one-on-one training as necessary.</li><li>Must possess the ability to read and understand various technical manuals, drawings and circuits.</li><li>Communication and presentation skills. </li><li>Programming and setup of training modules.</li><li>Ability to design and write knowledge-based programs.</li></ul><p><strong>Desirable:</strong></p><br><ul><li>8+ years of experience in technical training, engineering, or a related technical field.</li><li>Recognized trainer experience in more than one area of expertise (Electrical and Mechanical).</li><li>Should possess practical skill and proficient knowledge in two or more trades, such as: electrical, electronics, PLC, hydraulics, mechanics, pneumatics.</li><li>Advanced knowledge of technical training, including preventive maintenance, safety protocols, inspections, and industry best practices.</li><li>Proficient in the use of technical training tools, simulation technologies, and learning management systems (LMS).</li></ul> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Additional Information<br><br>Job Number 26107086<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Experience:<br><br>Bachelor’s degree in Marketing, Communications, Hospitality, Business, or related field preferred Minimum 5 years of experience in hospitality, luxury, lifestyle, or integrated marketing Previous leadership or managerial experience preferred Strong understanding of luxury hospitality positioning, digital marketing, PR, partnerships, and campaign execution Proven experience managing multiple stakeholders, agencies, and concurrent projects in fast-paced environments UAE market experience strongly preferred<br><br>Skills and Knowledge<br><br>Strong commercial awareness and understanding of hospitality business drivers Excellent organizational and project management capabilities Strong leadership and team management skills Excellent written and verbal English communication skills Ability to manage multiple priorities and timelines simultaneously Strong understanding of social media, digital marketing, PR and brand positioning Collaborative, solutions-oriented and adaptable mindset Strong interpersonal and stakeholder management skills <br><br>LEADERSHIP<br><br>Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.<br>MANAGING EXECUTION<br><br>Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.<br>BUILDING RELATIONSHIPS<br><br>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.<br>GENERATING TALENT AND ORGANIZATIONAL CAPABILITY<br><br>Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.<br>LEARNING AND APPLYING PROFESSIONAL EXPERTISE<br><br>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.<br><br>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.<br><br>Technical Acumen-Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges<br><br>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.<br><br>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br><br>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.<br><br>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented<br><br>The following are specific responsibilities and contributions critical to the successful performance of the position:<br><br>BUSINESS RESULTS<br><br>Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.<br><br>Essential Functions<br><br>Team Leadership & Productivity<br><br>Support the Multi-Property Director of Marketing in overseeing the day-to-day operations and productivity of the marketing team Help prioritize workflows, allocate resources, and ensure timely execution of projects and campaigns Foster a collaborative, high-performing, and solutions-oriented team culture Provide guidance and support to marketing managers, executives, coordinators, and creative team members <br><br>Strategy & Planning<br><br>Contribute toward annual and quarterly marketing strategy development across all properties and business segments Support campaign planning aligned with revenue goals, seasonality, brand positioning, and market demand Assist in identifying commercial opportunities, emerging trends, and new audience segments <br><br>Cross-Department Commercial Integration<br><br>Work closely with F&B, Revenue, Sales, Rooms, Operations, Spa, and Loyalty teams to ensure marketing initiatives support wider commercial objectives Ensure campaigns and activations are operationally aligned and commercially optimized Support integrated business planning across key hotel initiatives and launches <br><br>Project Management & Brand Initiatives<br><br>Manage timelines, workflows, and stakeholder coordination across major projects including:hotel enhancement programs restaurant launches repositioning initiatives seasonal campaigns partnerships and activations Ensure projects are executed efficiently and on schedule while maintaining brand standards and creative quality <br>Agency & Supplier Management<br><br>Manage external agencies, freelancers, production partners, and vendors to ensure quality output, timely delivery, and strong ROI Review creative deliverables and ensure alignment with brand positioning and campaign objectives Support briefing processes, production timelines, approvals, and campaign implementation <br><br>Partnerships, PR & Activations<br><br>Support the development of strategic partnerships, media collaborations, influencer initiatives, and brand activations Assist in identifying opportunities that drive awareness, footfall, audience engagement, and incremental revenue Collaborate with PR and digital teams on integrated storytelling opportunities <br><br>Marketing Communications Focus<br><br>Ensure all marketing collateral and communications align with Marriott brand standards and property positioning Support oversight of campaign messaging, visual identity, social media, content creation, and promotional activity Assist with campaign reporting, performance tracking, and marketing analysis<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
<h2 class="h5">Job description</h2>
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<p><strong>Job Summary</strong></p><br><br>
<p>Responsible for developing and managing sales of stainless-steel sheets, plates, coils, pipes, tubes, bars, and other stainless-steel raw materials to manufacturers, fabricators, engineering companies, and industrial customers that utilize Grades 304 and 316 stainless steel in their products and manufacturing processes.<br>
This position requires more than general steel sales experience. The ideal candidate should have a practical understanding of stainless-steel grades, specifications, thicknesses, dimensions, finishes, corrosion resistance, fabrication suitability, and applications, particularly for Grades 304 and 316. The candidate should be capable of understanding customers’ technical material requirements and recommending the appropriate stainless-steel products accordingly.<br>
Preference will instead be given to candidates with proven experience in B2B sales of stainless-steel raw materials to manufacturers, fabricators, industrial companies, and other businesses that regularly consume stainless steel as part of their production activities.<br>
This role requires a commercially driven sales professional who can identify potential manufacturing customers, develop new accounts, maintain strong relationships with existing clients, prepare competitive quotations, negotiate commercial terms, monitor stainless-steel market pricing, and consistently achieve assigned sales and profitability targets.</p><br><br>
<p><b>Roles & Responsibilities</b></p><br><br>
Drive sales of 304 & 316 stainless steel products (sheets, coils, pipes, tubes,<br>
fittings) with a focus on applications demanding food-grade and corrosion-<br>
resistant specifications.<br>
• Build and grow relationships with manufacturers, stainless-steel fabricators,<br>
engineering companies, industrial companies, contractors, and other businesses across the UAE that purchase and utilize stainless-steel raw materials in their manufacturing, fabrication, or project activities<br>
• Advise clients on correct grade selection (304 vs. 316) based on application —<br>
food contact, marine/coastal exposure, chemical resistance, hygiene compliance and translate that into the right product recommendation.<br>
• Identify, develop, and convert new B2B sales opportunities with manufacturers,<br>
fabricators, engineering firms, contractors, and other industrial customers that<br>
regularly purchase stainless-steel raw materials.<br>
• Prepare technical-commercial quotations, negotiate pricing, and close deals<br>
while protecting margin.<br>
• Coordinate with procurement, warehouse, and logistics teams to ensure timely<br>
availability and delivery of stainless-steel materials according to customer<br>
requirements and agreed delivery schedules.<br>
• Monitor competitor pricing, market trends, material availability, and demand for<br>
SS 304 and SS 316 to support competitive pricing and sales strategies.<br>
• Prepare sales forecasts, pipeline reports, and market analysis for the Sales<br>
Manager.<br>
• Represent company at client meetings, customer visits, product<br>
presentations, and relevant industry trade exhibitions to promote stainless-steel<br>
products, develop business relationships, and generate new sales opportunities.<br>
• Mentor junior sales staff on technical product knowledge and account<br>
management.<br>
• Maintain accurate account and pipeline data in the company CRM/ERP system.<br>
<br>
<p><strong>Qualifications & Educations</strong><br>
Bachelor’s degree in Business, Marketing, Engineering, or a related field.</p><br><br>
<strong>Technical Knowledge & Skills</strong><br>
• Proven B2B sales experience in stainless-steel raw materials, preferably selling SS 304 and SS 316 sheets, coils, plates, pipes, tubes, bars, or related products to manufacturers, fabricators, engineering companies, and industrial customers.<br>
• Existing and active UAE client network among manufacturers, fabricators, engineering companies, and industrial customers that regularly purchase and consume SS 304 and SS 316 raw materials is strongly preferred..<br>
• Track record of achieving sales targets with quantifiable results (AED value, % growth, accounts won).<br>
• Strong negotiation, technical presentation, and relationship-management skills.<br>
• Proficiency in MS Office and CRM/ERP systems.<br>
<br>
<strong>Additional Requirements</strong><br>
• Valid UAE driving license preferred.<br>
• Direct experience in B2B sales of stainless-steel raw materials, particularly SS 304 and SS 316 sheets, coils, plates, pipes, tubes, bars, and related products.<br>
• Strong understanding of stainless-steel grades, specifications, finishes, thicknesses, dimensions, pricing, and fabrication applications.).<br>
• Existing UAE client network among manufacturers, stainless-steel fabricators, engineering companies, contractors, traders, and industrial customers that regularly purchase stainless-steel raw materials.<br>
• Ability to understand customer material requirements and confidently discuss the differences between SS 304 and SS 316, including cost, corrosion resistance, fabrication suitability, and application requirements.<br>
• Good knowledge of the UAE stainless-steel market, including competitor pricing, material availability, sourcing, and market demand.<br>
• Proven ability to generate new business, negotiate commercial terms, manage key accounts, and achieve sales and profitability targets<br>
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<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><strong><span>Strategy</span></strong><br><span>• Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda </span></p><br><br>
<p><strong><span>Business</span></strong></p><br><br>
<p><strong><span>Acquisition & Sales Management</span></strong><br><span>• Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. </span><br><span>• Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director</span><br><span>• Update & maintain all MIS (Calls, Prospects, Attritions etc.)</span><br><span>• Maintain and update customer information on CEMS. Accurate and timely generation of reports.</span><br><span>• Activation of dormant accounts.</span><br><span>• Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</span></p><br><br>
<p><strong><span>Customer Relationship Building</span></strong><br><span>• Build and deepen relationships with existing Priority Customers </span><br><span>• Effectively meeting customer expectations and handling/ reduction of customer complaints.</span><br><span>• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</span><br><span>• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.</span><br><span>• Serve as the one-point contact to the High Net Worth customers of the Bank</span></p><br><br><b>Key Responsibilities</b> <br><p><strong><span>Processes</span></strong><br><span>• Ensure compliance of laid down process and procedures.</span><br><span>• Facilitate and Implement work process improvements.</span><br><span>• To ensure compliance with Global Process Standards on Customer Data Confidentiality.<br></span><span><strong>People & Talent</strong> </span><br><span>• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</span><br><span>• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span>• Employ, engage and retain high quality people, with succession planning for critical roles.</span><br><span>• Responsibility to review team structure/capacity plans.</span><br><span>• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</span></p><br><br>
<p><strong><span>Risk Management</span></strong><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br> <br><p><strong><span>Governance </span></strong></p><br><br>
<p><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span></p><br><br>
<p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal:</span></strong><br><span>• Product Manager – Priority Banking - for Launch and implementation of product campaigns</span><br><span>• Customer Service Manager - WM - for Product services to the customers</span><br><span>• Unit Heads – Treasury - Implementation of sales strategies</span><br><span>• Branch Managers - Implementation of sales strategies</span><br><span>• Marketing Manager - WM - Coordinate marketing and research activities.</span><br><span>• Country Money Laundering Prevention Officer.</span><br><strong><span>External:</span></strong><br><span>• Existing and Prospective Customers - for Acquisition and retention of business</span></p><br><br>
<p><strong><span>Other Responsibilities</span></strong><br><span>• Ability to maintain a highly decent professional environment in the Priority Centre. <br>• Educate Clients on using of other delivery channels.</span><br></p><br><br><b>Skills and Experience</b> <br><p><span>• Manage Conduct </span><br><span>• Manage Risk</span><br><span>• Manage People</span><br><span>• Spot Opportunities</span><br><span>• Solve Problems</span><br><span>• Take the Lead</span><br><span>• Build Resilience </span></p><br><br><b>Qualifications</b> <br><p><span>• University Graduate.</span><br><span>• Relevant experience in relationship management.</span><br><span>• Experience in handling all Banking Customer Services & Investment Products.</span><br><span>• Strong communication and negotiation skills with the ability to influence outcomes.</span><br><span>• Networking ability to manage interdepartmental deliverables.</span><br><span>• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</span><br><span>• Proficiency in Computers.</span><br><span>• Adapting to multi-cultural environment.</span><br><span>• Good knowledge of banking practises and regulations.</span><br><span>• Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice.</span></p><br><br><b>About Standard Chartered</b> <br><p><span>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</span></p><br><br>
<p><span>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</span></p><br><br>
<p><span>Together we:</span></p><br><br>
<ul>
<li><span><strong>Do the right thing</strong> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</span></li>
<li><span><strong>Never settle,</strong> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</span></li>
<li><span><strong>Are better together,</strong> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</span></li>
</ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><strong>Core bank funding for retirement savings, medical and life insurance,</strong> with flexible and voluntary benefits available in some locations.</li>
<li><strong>Time-off</strong> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><strong>Flexible working</strong> options based around home and office locations, with flexible working patterns.</li>
<li><strong>Proactive wellbeing support</strong> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><strong>A continuous learning culture</strong> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><strong>Being part of an inclusive and values driven organisation,</strong> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>START YOUR JOURNEY WITH US<br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br>LOVE WHAT YOU DO EVEN MORE<br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. <br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: <br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. <br>Learning opportunities with some of the best professionals the region has to offer.<br>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. <br>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <br>World class training and development, including leadership development.<br>Recognition programs.<br>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!<br>Discounted food & drink in all our restaurants and bars.<br>Discounts for your friends and family.<br>Unlimited career opportunities (Internationally and locally)<br>Medical and Life insurance<br>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b>About Us</b> <br></span><p>Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p><br><br>
<p>We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br><br>
<br>
<p><strong>If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. </strong></p><br><br>
<br>
<p><strong>About Wealth and Retail Banking</strong></p><br><br>
<p>Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p><br><br>
<br>
<br><b>About the Job </b> <br><p>To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.</p><br><br>
<br>
<p><strong>Responsibilities </strong></p><br><br>
<ul>
<li>Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.</li>
<li>Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targetsAbo, transactions.</li>
<li>Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.</li>
<li>Creation of sales call plans to acquire large prospective customers through referrals.</li>
<li>Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li>
<li>Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.</li>
<li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.</li>
<li>Ensure KYC/AML updates, proper zero error documentation.</li>
<li>To be able to detect any suspicious transactions, Money laundering, forgeries etc.</li>
<li>Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.</li>
<li>Obtain Security & Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li>
</ul><br><b>Our Ideal Candidate</b> <br><ul>
<li>Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.</li>
<li>Networking ability to manage interdepartmental deliverables.</li>
<li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li>
<li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li>
<li>Adapting to multi-cultural environment.</li>
<li>In-depth knowledge of capital markets and financial planning</li>
<li>SCA certified (or completion of certificate within 6 months)</li>
</ul>
<br> <br><p><span><strong>Risk Management</strong></span><br><span>• Ensure KYC/AML updates, proper zero error documentation.</span><br><span>• Updating the C – Manager, adhering to the Contact Management Plan.</span><br><span>• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</span><br><span>• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</span><br><span>• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</span><br><span>• Read, understand and comply with all provisions of the Group Code of Conduct.</span></p><br><br>
<p><strong><span>Governance </span></strong><br><span>• To be able to detect any suspicious transactions, Money laundering, forgeries etc </span><br><span>• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. </span><br><span>• Ensure all GPS standards are followed and adhered.</span></p><br><br>
<p><strong><span>Regulatory & Business Conduct </span></strong><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</span><br><span>• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br> <br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br> <br>Together we:<br> <br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br> <br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br>
</div>
About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Job Title: Design Assistant/Admin<br>Role Description This is a full-time, on-site role for a Design Admin Assistant / Graphic designer, located in Dubai. The Design Assistant will support the Design Director or Principal Architect and team in tasks such as assisting with interior design projects, checking Plans, creating presentations and graphics, and providing administrative support to the design director or Principal Architect( emails, Presentations, brochures, going to client meetings with the design director). Responsibilities include the use of design software like Adobe softwares, CAD, revit and other softwares.<br>Qualifications Proficiency in Interior Design and Computer-Aided Design (CAD) for creating and visualizing design concepts Strong Communication and Customer Service skills for effective collaboration with clients and team members Detail-oriented with excellent organizational and time management skills Ability to work effectively in a collaborative, on-site environment Bachelor's degree or diploma in graphic design related, Interior Design, Architecture, or a related field Previous experience in the real estate or luxury sector is a plus
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<p>We are looking for a highly organized and proactive <b>Assistant to the Managing Director</b> to provide executive and administrative support while assisting with business planning and coordination. The role includes managing the Managing Director's calendar, meetings, travel arrangements, reports, presentations, and communication with internal and external stakeholders.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>3–5 years of experience as an Executive Assistant or in Business Administration.</li><li>Strong organizational, communication, and time-management skills.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>Ability to maintain confidentiality and manage multiple priorities.</li><li>Experience supporting senior executives or Managing Directors is preferred.</li><li><b>Korean speakers are highly preferred.</b></li></ul><p><br></p></div>
<p><strong><u>Job Description: Finance Assistant Location: Dubai Reporting to: Finance Manager </u></strong></p><br><br><p>Role Overview We are looking for a proactive and detail-oriented Finance Assistant to support the day-to-day finance operations across the business. This role will focus on transactional finance, including bank reconciliations, invoicing, and supporting debtor and creditor management, as well as general finance administration to ensure accurate and timely financial records. </p><br><p><strong><u>Key Responsibilities</u></strong></p><br><br><ul><li><p>Perform daily and monthly bank reconciliations across multiple accounts</p></li><li><p>Investigate and resolve reconciling items promptly</p></li><li><p>Support cashbook postings, ensuring all transactions are accurately recorded</p></li><li><p>Assist with maintaining up-to-date cash positions and reporting Sales Ledger & Invoicing</p></li><li><p>Raise customer invoices accurately and in a timely manner</p></li><li><p>Prepare and issue sample invoices where required for clients or internal approvals</p></li><li><p>Maintain accurate records of invoicing and supporting documentation</p></li><li><p>Support with debit note processing and price customer price queries Credit Control Support</p></li><li><p>Support management of the aged debtor ledger</p></li><li><p>Work with the Finance Manager and Regional team to reduce debtor days for a select invoice category. </p></li><li><p>UAE Office Costs & Expenses</p></li><li><p>Process and post UAE office costs including rent, utilities, and operational expenses</p></li><li><p>Review expense submissions for accuracy and compliance</p></li><li><p>Ensure proper coding and allocation of costs -Support UAE Expense claim processing Finance Administration</p></li><li><p>Maintain organised finance records and filing</p></li><li><p>Support audit requests by gathering documentation</p></li><li><p>Assist with onboarding new suppliers/customers</p></li><li><p>Manage finance inbox queries</p></li><li><p>Support preparation of reports, schedules, and reconciliations</p></li><li><p>Assist with admin month-end close tasks</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Key Skills & Experience</p><br><ul><li><p>Previous experience in a finance assistant or accounts assistant role for 3years plus- Strong understanding of bank reconciliations and ledger processes</p></li><li><p>Excellent Excel skills</p></li><li><p>High attention to detail and accuracy</p></li><li><p>Organised and able to manage multiple priorities</p></li><li><p>Strong communication skills</p></li><li><p>Experience using accounting systems</p></li></ul>
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This is an entry level position. Office boy/helper have to offer water, tea and drinks to the employees, visitors and staff, manage files and documents and provide them to the management/supervisor when asked. Cleaning of cars, Departments, cabins etc. All other work as assigned by Management or reporting Manager/Supervisor.<br>
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Associate Creative Director.???? Dubai, UAE???? Luxury Interior Design<br>One of our key Luxury Interior Design clients is looking for an Associate Creative Director who will lead and safeguard the company's creative vision, design quality, and luxury aesthetic across all Interior Design, Architecture, and FF&E projects. This role is responsible for establishing design standards, driving innovation, ensuring consistency, and delivering commercially viable, execution-ready design solutions.<br>Key Responsibilities:Define and evolve the company's creative vision, design language, and quality standards. Lead design reviews and ensure excellence across all project deliverables. Drive consistency in spatial planning, materials, detailing, colour palettes, and FF&E selection. Oversee creative governance, quality control, and continuous improvement initiatives. Collaborate with Operations and Project Teams to ensure design delivery aligns with project timelines and commercial objectives. Lead innovation and strategic creative development to maintain market differentiation. Manage and curate the FF&E library, ensuring alignment with luxury positioning and project requirements. Mentor, inspire, and hold design teams accountable for performance and adherence to standards. Identify and mitigate design, quality, and project-related risks.<br>Requirements:Extensive experience in luxury interior design, architecture, and FF&E. Proven leadership experience managing high-performing creative teams. Strong understanding of design governance, project delivery, and commercial considerations. Exceptional design portfolio showcasing high-end residential, hospitality, or commercial projects. Ability to balance creativity, quality, and business objectives.???? Dubai, UAE???? Luxury Interior Design
<p>The Executive Assistant reports directly to the upper management and assists in a variety of business support assignments, which goes from administrative to Executive support across all departments. The successful candidate will provide administrative support, assist with purchasing processes, maintain supplier records, track orders, and help ensure efficient office and procurement functions.
RESPONSIBILITIES:
Administrative Duties
- Preparation of emails, business letters and other documents.
- Note-taking during conferences and meetings.
- Screening and handling phone calls, enquiries and requests.
- Responsible for organizing and maintaining schedules and appointments for the Manager.
- Producing and storing documents, papers, reports and presentations for the manager.
- Organizes, attends meetings and ensures that Manager is well prepared with all the necessary details for the meetings.
- Serve as a liaison with clients, suppliers and other parties.
- Maintains good business relationship with other departments.
- Perform other duties that may be assigned by the Manager.
Procurement Duties
- Assist in sourcing suppliers and obtaining quotations.
- Prepare purchase orders and process procurement requests.
- Follow up with vendors regarding deliveries and order status.
- Maintain procurement records, supplier databases, and contract files.
- Compare prices and negotiate with suppliers when appropriate.
- Track inventory levels and coordinate replenishment activities.
- Ensure procurement processes comply with company policies.</p><p>- Minimum 3 years of proven experience as a Secretary, Personal Assistant, Executive Assistant or similar role.
- Bachelor’s Degree in any area of Business Administration, Mass Communication, Accounting, Finance Management, Supply Chain Management, Procurement, Logistics or any course relevant to the business activities is required.
- Transparent and trustworthy.
- Highly organized, keen to details and with great problem-solving skills.
- Excellent writing and communication skills.
- Well-presented and with good interpersonal skills.
- Ability to work with little supervision and to multitask.
- Agility to handle different assignments with tight deadlines.
- Excellent Office suite skills, especially Microsoft Excel (VLookup, Hlookup, Pivot tables, conditional functions, etc).</p>
<p>The Executive Assistant reports directly to the upper management and assists in a variety of business support assignments, which goes from administrative to Executive support across all departments. The successful candidate will provide administrative support, assist with purchasing processes, maintain supplier records, track orders, and help ensure efficient office and procurement functions.
RESPONSIBILITIES:
Administrative Duties
- Preparation of emails, business letters and other documents.
- Note-taking during conferences and meetings.
- Screening and handling phone calls, enquiries and requests.
- Responsible for organizing and maintaining schedules and appointments for the Manager.
- Producing and storing documents, papers, reports and presentations for the manager.
- Organizes, attends meetings and ensures that Manager is well prepared with all the necessary details for the meetings.
- Serve as a liaison with clients, suppliers and other parties.
- Maintains good business relationship with other departments.
- Perform other duties that may be assigned by the Manager.
Procurement Duties
- Assist in sourcing suppliers and obtaining quotations.
- Prepare purchase orders and process procurement requests.
- Follow up with vendors regarding deliveries and order status.
- Maintain procurement records, supplier databases, and contract files.
- Compare prices and negotiate with suppliers when appropriate.
- Track inventory levels and coordinate replenishment activities.
- Ensure procurement processes comply with company policies.</p><p>- Minimum 3 years of proven experience as a Secretary, Personal Assistant, Executive Assistant or similar role.
- Bachelor’s Degree in any area of Business Administration, Mass Communication, Accounting, Finance Management, Supply Chain Management, Procurement, Logistics or any course relevant to the business activities is required.
- Transparent and trustworthy.
- Highly organized, keen to details and with great problem-solving skills.
- Excellent writing and communication skills.
- Well-presented and with good interpersonal skills.
- Ability to work with little supervision and to multitask.
- Agility to handle different assignments with tight deadlines.
- Excellent Office suite skills, especially Microsoft Excel (VLookup, Hlookup, Pivot tables, conditional functions, etc).</p>
Location: Dubai, UAESalary: Up to AED 15,000/month Experience: 7+ years | CEO / C-Suite level Languages: Fluent Arabic & English<br>Are you more than an Executive Assistant I am looking for a proactive and commercially aware executive partner who can operate as the CEO’s right hand in a fast-paced environment.<br>Key Responsibilities Manage complex calendars, international travel, and executive priorities Act as the key point of contact for internal and external C-level stakeholders Prepare executive presentations, meeting agendas, briefs and action trackers Drive follow-up on strategic initiatives and key corporate decisions Manage confidential executive projects and special assignments Ensure seamless coordination and execution of the CEO’s priorities Requirements5-7+ years’ experience supporting a CEO, Managing Director or Group Executive Fluent Arabic & English with excellent written and verbal communication Strong business maturity and commercial awareness Assertive, proactive and confident approach Excellent organisational and problem-solving skills High level of discretion and confidentiality Advanced Microsoft Office / productivity tools skills Corporate, healthcare, government or regulated-sector experience is a plus If you are professional, presentable, proactive and capable of operating as a trusted executive partner, we’d like to hear from you
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Associate Director Human Resources
<p><strong>Location:</strong> Dubai</p><br>
<p><strong>Reporting to:</strong> Director - HR Business Partner</p><br>
<p><strong>Subordinates:</strong> 3</p><br>
<p><strong>UAEN Applicants only please - non negotiable</strong></p><br>
<p>We are currently working with one of the largest and most highly regarded holding groups in the region, supporting their business unit within the entertainment sector, on the appointment of an Associate Director Human Resources.</p><br>
<p>This is a senior strategic HR leadership role, partnering closely with executive leadership to shape and deliver the people agenda across the organisation. The successful candidate will lead workforce strategy, organisational effectiveness, talent and leadership initiatives, employee engagement and transformation, while acting as a trusted HR advisor to senior stakeholders.</p><br>
Key Responsibilities
<ul>
<li>Act as a strategic HR advisor to executive leadership, providing insight and guidance on people and workforce priorities.</li>
<li>Develop and execute people strategies aligned with business growth and organisational objectives.</li>
<li>Lead workforce planning, organisational design and operating model effectiveness.</li>
<li>Drive succession planning, talent reviews and leadership pipeline development for critical roles.</li>
<li>Lead performance management and organisational effectiveness initiatives.</li>
<li>Develop and implement employee engagement and culture transformation strategies.</li>
<li>Lead major change and transformation programmes, including restructuring and organisational integration.</li>
<li>Provide strategic guidance on employee relations, risk, governance and people-related matters.</li>
<li>Ensure HR practices remain compliant with UAE labour legislation and internal policies.</li>
<li>Use workforce analytics and HR data to identify trends and support senior-level decision-making.</li>
<li>Partner with HR Centres of Excellence including Talent Acquisition, Total Rewards and Learning & Development.</li>
<li>Lead the localisation and implementation of wider group HR initiatives.</li>
<li>Lead, develop and build the capability of the HRBP team.</li>
<li>Drive a high-performance, collaborative HR culture aligned with business requirements.</li>
<li>Monitor key people metrics including engagement, retention, succession coverage and organisational effectiveness.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree minimum qualification</li>
<li>Minimum of 8 years in HR</li>
<li>UAEN applicants only please - non negotiable</li>
<li>Strong generalist HR experience required</li>
<li>Large headcount company experience preferred</li>
<li>Must live in Dubai or be willing to relocate</li>
</ul><br> </div>
Associate Director - Talent Acquisition Dubai Highly Competitive package<br>Clear Engineering are working on behalf of a Data Centre Start-Up business who are looking to build out their Talent Acquisition function by adding an Associate Director to oversee and support with a major increase of projects across the world.<br>Fantastic opportunity for a Construction / Engineering / Real Estate recruiter in Dubai, engaging with key stakeholders setting Talent Acquisition strategy, hiring and leading teams and sourcing and managing Senior level candidates through the the recruitment process to ensure securing the best talent in the market.<br>Roles and Responsibilities Play a key part in global talent acquisitions strategy Engaging with Senior level candidates up to C-Suite, ensuring suitability for the business and managing them through the recruitment process. Hire across multiple verticals within projects and construction Negotiation of compensation and packages to attract top talent Facilitate a positive candidate experience from offer acceptance through to integration into the organisation Manage seamless onboarding processes to ensure candidates transition smoothly into their roles.<br>Key Requirements5-10 years experience in Construction, Engineering or Real Estate recruitment Experience managing and leading a team Proven recruitment experience at a Senior level with strong understanding of your relevant market
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<p>We are looking for a detail-oriented and organized Quality Assistant to join our Dubai team. The successful candidate will support the Quality Department by maintaining accurate documentation, inspection records, calibration schedules, and compliance-related documents while ensuring all records are up to date and audit-ready.</p><p><br></p><p>Key Responsibilities</p><p>* Maintain and control company documents, job orders, and tracking records.</p><p>* Update databases and spreadsheets with inspection and training records.</p><p>* Support the Quality Manager in maintaining quality, certification, and audit documentation.</p><p>* Coordinate with internal departments regarding job status, delays, and required actions.</p><p>* Respond to documentation requests and maintain organized records for reporting and audits.</p><p>* Maintain calibration schedules, preventive maintenance (PPM) records, and calibration certificates for company equipment.</p><p>* Coordinate equipment calibration and maintenance activities.</p><p>* Monitor calibration and maintenance due dates to ensure timely renewals and compliance.</p><p>* Ensure all quality records are accurate, complete, and properly filed.</p><p>* Perform other quality and administrative tasks assigned by the Quality Manager.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements</p><p>* bachelor’s degree in a related field.</p><p>* 1–2 years of experience in Quality, Document Control, Administration, or a similar role.</p><p>* Proficiency in Microsoft Office (Excel, Word, Outlook).</p><p>* Excellent organizational and time management skills.</p><p>* Strong attention to detail and accuracy.</p><p>* Good communication and coordination skills.</p><p>* Ability to work independently and manage multiple tasks.</p><p>* Experience with quality management systems or ISO documentation is an advantage.</p></div>
Associate Director - Talent Acquisition Dubai Highly Competitive package<br>Clear Engineering are working on behalf of a Data Centre Start-Up business who are looking to build out their Talent Acquisition function by adding a Senior/Talent Acquisition Manager to support with a major increase of projects across the world.<br>Fantastic opportunity for a Construction / Engineering / Real Estate recruiter in Dubai, engaging with key stakeholders setting Talent Acquisition strategy, hiring and leading teams and sourcing and managing Senior level candidates through the the recruitment process to ensure securing the best talent in the market.<br>Roles and Responsibilities Play a key part in global talent acquisitions strategy Engaging with Senior level candidates up to C-Suite, ensuring suitability for the business and managing them through the recruitment process. Hire across multiple verticals within projects and construction Negotiation of compensation and packages to attract top talent Facilitate a positive candidate experience from offer acceptance through to integration into the organisation Manage seamless onboarding processes to ensure candidates transition smoothly into their roles.<br>Key Requirements5-10 years experience in Construction, Engineering or Real Estate recruitment Experience managing and leading a team Proven recruitment experience at a Senior level with strong understanding of your relevant market