Call Center Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB PURPOSE:</b></p><p>The Customer Experience &amp; Administrative Assistant at MPRIVĒ is responsible for managing first-line client communications, operating the central call centre setup, and providing high-level administrative support to the sales and management teams. This role ensures seamless office operations, absolute CRM data discipline, and a premium first-impression experience for all incoming leads and visitors.</p><p><br></p><p><b>CORE ROLES &amp; RESPONSIBILITIES:</b></p><p><br></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Call Centre Operations:</b> Manage all inbound and outbound corporate communications, filtering inquiries, screening cold leads, and routing high-value prospects to the appropriate Property Consultants.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Administrative Support:</b> Assist management and agents with daily administrative tasks, including drafting corporate letters, organizing schedules, and archiving internal records.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Lead Distribution &amp; CRM Management:</b> Act as the primary gatekeeper for incoming property portal leads (Property Finder, Bayut, etc.), ensures immediate logging, and fair distribution within the company CRM.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Listing Coordination:</b> Assist agents in preparing property documents, uploading listings to portals, and verifying compliance with Dubai Real Estate Regulatory Agency (RERA) documentation (Form A/B/I).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Front Desk &amp; Hospitality:</b> Greet high-net-worth clients upon arrival at the MPRIVĒ office, ensuring a luxury corporate hospitality experience.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Data Verification &amp; Cleaning:</b> Conduct routine outbound verification calls to clean the existing database, updating outdated client profiles and property availability statuses.</p><p><br></p><p><b>JOB REQUIREMENTS &amp; QUALIFICATIONS</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Education:</b> Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Experience:</b> Minimum of 1 to 3 years of proven experience in Call Centre, Customer Service, or Administrative Support roles, preferably within the UAE real estate sector.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Professional Licenses: </b>Knowledge of RERA laws and Dubai Land Department (DLD) documentation is highly preferred but not mandatory.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Language Skills:</b> Exceptly verbal and written English communication skills; proficiency in Arabic and French.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Skills: </b>Advanced multitasking skills with a high proficiency in Microsoft Office (Word, Excel, PowerPoint).</p><p><br></p><p><b>JOB OBJECTIVES &amp; TARGETS:</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Call Handling Volume: </b>Maintain consistent handling of daily inbound and outbound communication targets.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Speed-to-Lead Routing</b>: Ensure all incoming digital leads are qualified and routed to agents in under 10 minutes.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>CRM Accuracy: </b>Achieve 100% compliance in data entry accuracy, lead tracking, and system updates.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Office Efficiency:</b> Ensure 0% delay in administrative filing, contract archiving, and listing validation requests.</p><p><br></p><p><b>WORKING CONDITIONS &amp; TOOLS:</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Work Environment:</b> 100% structured office/front-desk environment requiring standard corporate business attire.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Behavioral Competencies:</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Communication Excellence:</b> Crystal-clear articulation, professional phone etiquette, and active listening capabilities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Organizational Rigor:</b> High capability to multitask under pressure, prioritize workflows, and manage tight deadlines.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Customer Centricity &amp; Empathy:</b> A strong service-oriented mindset, projecting warmth, luxury brand alignment, and helpfulness to every caller.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Problem-Solving &amp; Agility:</b> Ability to handle difficult callers or unexpected administrative issues calmly and effectively.</p><p><br></p><p><b>Technical Competencies: </b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>CRM &amp; Database Administration:</b> Proficiency in operating real estate CRM platforms (e.g., Hubspot, Propertybase, Salesforce).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Portal &amp; Listing Management:</b> Familiarity with the backend systems of local real estate portals (PF Expert, Masterkey, Bayut Pro).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Telephony &amp; VoIP Systems:</b> Expert knowledge in managing multi-line corporate cloud telephony systems and live routing.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Title:</strong></span></p><br><p><span><strong>Team Leader – Insurance Telesales (Non-Life)</strong></span></p><br><p><span><strong>Location:</strong></span></p><br><p><span>UAE – Mashreq Bank Premises</span></p><br><p><span><strong>Reporting To:</strong></span></p><br><p><span>Sales Head – Bancassurance / Area Sales manager – Non life Insurance</span></p><br><p><span><strong>Job Purpose:</strong></span></p><br><p><span>The Team Leader – Insurance Telesales will be responsible for overseeing and managing an on-floor telesales team engaged in selling Non-Life insurance products (Motor, Health, Home, and Travel) through a strategic partnership between Mashreq Bank and Aggregator in UAE.</span></p><br><p><span>The role will ensure effective execution of sales, renewals, endorsements, and post-sales service activities while ensuring compliance with Mashreq Bank policies, regulatory standards, and service quality benchmarks. The Team Leader will act as Mashreq Bank’s representative on the floor, providing transaction monitoring, performance management, and governance oversight for the outsourced team.</span></p><br><p><span><strong>Key Responsibilities:</strong></span></p><br><p><span><strong>1. Team Supervision &amp; Floor Management</strong></span></p><br><ul><li><span>Lead, monitor, and manage day-to-day activities of the call centre team operating within Mashreq Bank premises.</span></li><li><span>Ensure adherence to Mashreq Bank’s operational, conduct, and compliance standards by all third-party vendor staff.</span></li><li><span>Maintain high levels of discipline, professionalism, and service quality on the sales floor.</span></li><li><span>Act as the first point of escalation for operational, behavioral, and performance-related issues.</span></li></ul><p><span><strong>2. Sales &amp; Business Performance Management</strong></span></p><br><ul><li><span>Drive achievement of agreed sales targets across Non-Life insurance products, including new business, renewals, and cross-sell opportunities.</span></li><li><span>Monitor call outcomes, conversion ratios, productivity metrics, and revenue performance.</span></li><li><span>Provide daily, weekly, and monthly performance dashboards and MIS to Mashreq stakeholders.</span></li><li><span>Identify performance gaps and recommend corrective actions to improve sales effectiveness.</span></li></ul><p><span><strong>3. Quality Assurance &amp; Transaction Monitoring</strong></span></p><br><ul><li><span>Perform regular call monitoring and transaction reviews to ensure accuracy, compliance, and customer fairness.</span></li><li><span>Ensure sales scripts, disclosures, and consent processes comply with UAE regulatory standards and Mashreq policies.</span></li><li><span>Conduct quality reviews for policy issuance, renewals, endorsements, and service requests.</span></li><li><span>Coordinate with Mashreq compliance, risk, and internal audit teams as required.</span></li></ul><p><span><strong>4. Data Usage &amp; Lead Management</strong></span></p><br><ul><li><span>Ensure structured usage of Mashreq-provided BI-generated customer leads strictly as per predefined logic and authorized purposes.</span></li><li><span>Monitor lead allocation, follow-ups, and closure efficiency.</span></li><li><span>Ensure customer data confidentiality, security, and compliance with UAE data protection regulations.</span></li></ul><p><span><strong>5. Training &amp; Coaching</strong></span></p><br><ul><li><span>Support onboarding of new telesales staff in coordination with Partner/Aggregator and Mashreq stakeholders.</span></li><li><span>Provide continuous coaching, motivation, and performance feedback to improve individual and team capability.</span></li><li><span>Identify training needs and facilitate product, process, and compliance refreshers.</span></li></ul><p><span><strong>6. Customer Experience &amp; Service Management</strong></span></p><br><ul><li><span>Ensure timely handling of endorsements, renewals, and customer service requests.</span></li><li><span>Oversee complaint routing and follow-up with insurance partners for resolution within defined SLAs.</span></li><li><span>Act as an escalation point for critical customer complaints and service issues.</span></li><li><span>Promote a customer-centric culture aligned with Mashreq Bank’s service standards.</span></li></ul><p><span><strong>7. Stakeholder Coordination</strong></span></p><br><ul><li><span>Liaise closely with Partner/Aggregator management, insurance partners, and Mashreq internal teams to ensure smooth operations.</span></li><li><span>Participate in performance reviews, governance meetings, and business reviews.</span></li><li><span>Support continuous improvement initiatives to optimize processes and customer outcomes.</span></li></ul><p><span><strong>Qualifications &amp; Experience:</strong></span></p><br><ul><li><span>Bachelor’s Degree in Business, Commerce, Finance, or a related field.</span></li><li><span>Minimum 6–8 years of experience in insurance telesales, bancassurance, or contact center operations.</span></li><li><span>At least 2–3 years of people management or team leadership experience.</span></li><li><span>Strong understanding of Non-Life insurance products (Motor, Health, Home, Travel).</span></li><li><span>Experience working with third-party vendors or outsourced call centre models is highly preferred.</span></li><li><span>UAE insurance market experience is strongly desirable.</span></li></ul><p><span><strong>Skills &amp; Competencies:</strong></span></p><br><ul><li><span>Strong leadership and on-floor people management skills.</span></li><li><span>Proven ability to manage sales performance and quality metrics.</span></li><li><span>High attention to compliance, governance, and risk controls.</span></li><li><span>Excellent communication, coaching, and conflict-management skills.</span></li><li><span>Analytical mindset with strong MIS and reporting capability.</span></li><li><span>Ability to work in a fast-paced, target-driven environment.</span></li><li><span>High ethical standards and customer-first mindset.</span></li></ul><p><span><strong>Key Performance Indicators (KPIs):</strong></span></p><br><ul><li><span>Sales target achievement (new business &amp; renewals)</span></li><li><span>Quality and compliance scores</span></li><li><span>Productivity &amp; conversion ratios</span></li><li><span>Complaint resolution TAT and customer satisfaction</span></li><li><span>Team engagement and attrition metrics</span></li></ul><p><span><strong>Employment Type:</strong></span></p><br><p><span>Full-time | On-site | External Hire</span></p><br><br> </div>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Lead Generation Representative — Outbound Calling<br><br></strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>About The Position<br><br></strong>Royal York Property Management is hiring Lead Generation Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You are not responsible for completing the final sale or approving an owner. Your responsibility is to create interest, qualify the opportunity, and secure an immediate live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br>Your Responsibilities<br><br><ul><li>Contact property owners through a high-volume automatic dialer.</li><li>Gain the owner’s attention within the first few seconds.</li><li>Explain the purpose of the call clearly and professionally.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving cost, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily lead and transfer targets.<br><br></li></ul>What You Need<br><br><ul><li>Three or more years of experience in lead generation, outbound calling, appointment setting, telesales, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward lead, call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback quickly.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to work in a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily lead-generation results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate notes and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can start conversations quickly, identify qualified property owners, respond naturally to objections, and confidently ask for the live transfer.<br><br>You should be comfortable explaining why paying C$100 per month may be valuable when a single covered tenant default could affect an entire month of rental income.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, resilience, and the ability to improve through coaching.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

Al Rasikhoon Real Estate, a leading real estate company in Ajman, is expanding its high-performing sales team. We are looking for driven, target-oriented Telesales Agents who are ready to grow in a fast-paced, commission-driven environment. If you have experience in telesales, call center, or real estate sales and want to maximize your earning potential—this opportunity is for you.<br>Key Responsibilities Conduct high-volume outbound calls to generate qualified leads from CRM, portals, and marketing campaigns Promote and sell real estate properties, off-plan projects, and investment opportunities Qualify leads based on budget, timeline, and buying intent Maintain accurate records using CRM systems and lead management tools Follow up consistently to convert leads into appointments and property viewings Coordinate with the sales team for smooth client handover and deal closure Stay updated on property listings, pricing, payment plans, and market trends Achieve and exceed monthly sales targets and KPIsRequirements Proven experience in telesales / call center / sales (real estate experience is a strong advantage) Strong understanding of the Local real estate market Excellent communication, persuasion, and closing skills Experience using CRM systems (lead tracking, follow-ups, reporting) Highly motivated, target-driven, and results-oriented Strong time management and organizational skills Bachelor’s degree in Business, Marketing, or related field (preferred)

<div><strong>JOB OVERVIEW </strong></div><div><br></div><div>The Receptionist is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations</div><div><br></div><div><div><strong>MAIN RESPONSIBILITIES</strong></div><div><ul><li>Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.</li><li>Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.</li><li>Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.</li><li>Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.</li><li>Assist with any administration request or reports as requested.</li><li>Support and cover the incentive coordinator in their absence</li><li>Support in NPA First Calls to have the customer experience on DHL Service</li><li>Support in answering call center calls if needed</li><li>Assist the service point walk-in customers if needed</li><li>Provide Continuous Improvement initiative and suggestion to improve Reception processes </li></ul><div><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS </strong></div><div><ul><li>Sounds educational background with knowledge of the Service industry an advantage </li><li>Excellent English communication skills, with knowledge of Arabic is an added advantage </li><li>Typing speed of minimum 30 words a minute </li><li>Passion for delighting customers </li><li>Should be self- motivated and able to work under pressure </li><li>Good relationship building and interpersonal skills </li><li>Working knowledge of MS office packages </li><li>Team Player</li></ul><div><strong>*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all</strong></div></div></div></div>

TELESALES EXECUTIVE | IMMEDIATE JOINING | FIXED SALARY + UNCAPPED COMMISSION<br>Company Description Madinat Al Amani Brokerage LLC is a brokerage firm based in Dubai, offering clients a range of financial and investment products tailored to local and regional market needs. The company focuses on delivering reliable, transparent services and building long-term relationships with individual and corporate clients. Team members work in a fast-paced, target-driven environment where professional growth and performance are encouraged. The organization values integrity, clear communication, and client satisfaction in all interactions. Role Description The Telesales Specialist is a full time, on-site role based in Dubai, responsible for generating and closing sales over the phone. Daily tasks include contacting potential and existing clients, presenting products and services, answering inquiries, and following up on leads to meet or exceed sales targets. The role involves maintaining accurate records of calls and sales activities in internal systems, coordinating with colleagues to support campaigns, and ensuring a positive customer experience during each interaction. The specialist will also handle basic customer support, provide product information, and participate in training sessions to stay current with offerings and sales techniques. Qualifications Strong Sales skills, including lead conversion, negotiation, and working toward sales targets Excellent Communication abilities, with clear spoken English and the capacity to explain products and services effectively Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain client satisfaction Training aptitude, including willingness to learn new products and participate in ongoing sales and service training Previous telesales, call center, or brokerage experience is preferred Basic computer proficiency and familiarity with CRM or call management tools Ability to work on-site in Dubai and perform in a high-volume, target-driven environment High school diploma or equivalent; further education in business, marketing, or a related field is an advantage Why Join Us?✅ Fixed Salary: AED 2,000✅ Attractive & Transparent Commission Structure✅ Higher Earnings with Every Successful Closure✅ Career Growth Opportunities✅ Professional Training & Support✅ Work with a Well-Established Financial Services Group✅ 5 Branches Across Operations✅ 700+ Employees Who We're Looking For Excellent communication and convincing skills Confident in speaking with customers over the phone Goal-oriented and target-focused mindset Positive attitude with a willingness to learn Immediate joiners preferred Currently available in the UAELanguage Requirements✔ English✔ Malayalam✔ Tamil⭐ Hindi & Arabic will be an added advantage Qualification Degree / Diploma / Higher Secondary (12th Pass) Freshers with strong communication skills are welcome to apply Previous telesales, customer service, call center, banking, insurance, forex, financial services, or sales experience is an advantage Your Role Contact potential clients and introduce company services Build customer relationships and maintain follow-ups Convert leads into successful closures Achieve individual and team targets Maintain professionalism and customer satisfaction We Value Communication More Than Experience If you can confidently engage with people, handle objections, build trust, and close deals, we want to hear from you.???? Your earning potential is directly linked to your performance.???? Location: Dubai, UAEApply now and be part of a growing financial services organization.

<p>We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate will assist customers with inquiries, provide accurate information about products and services, resolve complaints, and ensure a positive customer experience across different communication channels. <br></p><p>The ideal candidate should have strong communication skills, a helpful attitude, basic computer knowledge, and the ability to handle customer requests efficiently while maintaining high service standards. <br><br></p>Key Responsibilities <br><br><br><ul> <li>Respond to customer inquiries by telephone, email, live chat, and other company-approved communication channels. <br></li> <li>Provide accurate information about company products, services, policies, and procedures. <br></li> <li>Listen carefully to customer concerns and identify suitable solutions. <br></li> <li>Handle complaints professionally and escalate complex issues to the appropriate department. <br></li> <li>Follow up with customers to ensure their questions and concerns have been addressed. <br></li> <li>Maintain a polite, professional, and helpful approach in every interaction. <br><br><br><br></li></ul>Requirements<br><br><br>Educational Qualifications <br><br><br><ul> <li>High school diploma or equivalent is preferred. <br></li> <li>Diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage. <br></li> <li>Customer service or call centre training is beneficial. <br><br></li></ul>Experience Requirements <br><br><br><ul> <li>Previous experience as a Customer Service Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred. <br></li> <li>Experience handling customer inquiries, complaints, and service requests is an advantage. <br></li> <li>Familiarity with CRM software, ticketing systems, or customer databases is beneficial. <br></li> <li>Freshers with strong communication skills and a willingness to learn may also apply. <br></li> <li>UAE work experience is preferred but not mandatory. <br><br><br><br></li></ul>Benefits<br><br><ul> <li>Competitive Salary <br></li> <li>Employment Visa <br></li> <li>Medical Insurance <br></li> <li>Annual Leave <br></li> <li>Paid Public Holidays <br></li> <li>Overtime Pay, where applicable <br></li> <li>Performance-Based Incentives, if offered <br></li> <li>Accommodation or Accommodation Allowance, if provided <br></li> <li>Transportation or Transportation Allowance, if provided <br></li> <li>End-of-Service Benefits <br></li> <li>Training and Development <br></li> <li>Career Growth Opportunities <br></li> <li>Professional Working Environment <br></li> <li>Other benefits according to company policy and applicable UAE Labour Law</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Experience:</b> 1–3 years of proven experience in outbound telesales, telemarketing, or call center sales within the UAE.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Languages:</b> Professional fluency in English and Arabic is mandatory; strong proficiency in Hindi, or Urdu is highly advantageous for regional customer engagement.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Skills:</b> Excellent negotiation, telephone etiquette, active listening, and objection-handling capabilities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical Proficiency:</b> Comfortable with basic CRM platforms (e.g., Zoho, HubSpot, or Salesforce), MS Office, and WhatsApp Business.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Resilience:</b> High emotional intelligence and the ability to maintain composure, motivation, and positive momentum in a high-rejection environment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Location &amp; Status:</b> Must be resident in Ajman, Sharjah, or northern Dubai, with a valid UAE residence visa or eligibility to obtain company sponsorship.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:</b> 1–3 years of proven experience in outbound telesales, telemarketing, or call center sales within the UAE.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Languages:</b> Professional fluency in English and Arabic is mandatory; strong proficiency in Hindi, or Urdu is highly advantageous for regional customer engagement.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Skills:</b> Excellent negotiation, telephone etiquette, active listening, and objection-handling capabilities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical Proficiency:</b> Comfortable with basic CRM platforms (e.g., Zoho, HubSpot, or Salesforce), MS Office, and WhatsApp Business.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Resilience:</b> High emotional intelligence and the ability to maintain composure, motivation, and positive momentum in a high-rejection environment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Location &amp; Status:</b> Must be resident in Ajman, Sharjah, or northern Dubai, with a valid UAE residence visa or eligibility to obtain company sponsorship.</p></div>

<p>We are looking for a <strong>CRM Developer</strong> with strong experience in <strong>Core PHP and Laravel</strong> to develop, maintain, and enhance our custom CRM platform. The ideal candidate will have experience in CRM development, API integrations, workflow automation, and lead management.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, develop, and maintain a custom CRM platform using Core PHP, Laravel (MVC), MySQL, HTML, CSS, Bootstrap, JavaScript, jQuery, and Vue.js.</p></li><li><p>Develop secure backend modules and responsive frontend interfaces.</p></li><li><p>Build and maintain RESTful APIs and integrate third-party systems, including Call Center solutions, WhatsApp API, SMS Gateways, Email Services, Landing Page Forms, and MasterPlan.</p></li><li><p>Implement lead assignment and routing based on business rules, agent KPIs, workload, and availability.</p></li><li><p>Create and manage automated cron jobs for lead distribution, notifications, reporting, and data synchronization.</p></li><li><p>Perform data migration, database optimization, and system upgrades.</p></li><li><p>Develop CRM modules, including Lead Management, Workflow Automation, Reporting Dashboards, and Role-Based Access Control.</p></li><li><p>Ensure data validation, duplicate prevention, and secure handling of incoming leads.</p></li><li><p>Troubleshoot, debug, and optimize system performance and security.</p></li><li><p>Write clean, scalable, and well-documented code.</p></li><li><p>Collaborate with internal teams to gather requirements and improve CRM workflows.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Software Engineering, or a related field.</p></li><li><p><strong>3–5 years </strong>of experience in <strong>Core PHP </strong>and <strong>Laravel development</strong>.</p></li><li><p>Strong knowledge of<strong> MySQL, database optimization, and SQL queries</strong>.</p></li><li><p>Experience with <strong>REST APIs, AJAX, JSON, and third-party integrations</strong>.</p></li><li><p>Experience integrating website forms and external lead sources into CRM systems.</p></li><li><p>Experience with lead assignment logic, workflow automation, and CRM processes.</p></li><li><p>Experience integrating WhatsApp, SMS, Email, Call Center, and MasterPlan.</p></li><li><p>Experience creating and managing cron jobs and scheduled tasks.</p></li><li><p>Strong frontend development skills using HTML5, CSS3, Bootstrap, JavaScript, jQuery, and Vue.js.</p></li><li><p>Good understanding of MVC architecture and software development best practices.</p></li><li><p>Strong problem-solving, debugging, and communication skills.</p></li></ul>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ul><li>Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.</li><li>Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.</li><li>Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.</li><li>Process orders, returns, exchanges, and other transactions accurately and in a timely manner.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 3 years of relevant experience, preferably within customer service, call center,</p></li></ul><p>contact center or a customer-facing environment.</p><ul><li><p>Previous experience within the banking or financial services sector would be an advantage.</p></li><li><p>Experience handling customer inquiries, requests and complaints through telephone or</p></li></ul><p>other customer-contact channels.</p><ul><li><p>Exposure to promoting or cross-selling products and services based on identified</p></li></ul><p>customer needs.</p><ul><li><p>Experience working in a service-driven environment with defined quality and performance</p></li></ul><p>standards.</p>

<ol><li><p><strong>Inbound Customer Support:</strong> Answers incoming calls, resolves inquiries, troubleshoots service or technical issues, and processes customer orders or account changes.</p></li><li><p><strong>Outbound Sales & Lead Generation:</strong> Contacts potential or existing customers to promote products, conduct telemarketing, qualify sales leads, and follow up on inquiries.</p></li><li><p><strong>Debt Collection & Billing:</strong> Contacts customers regarding outstanding balances, sets up payment schedules, and clarifies billing discrepancies.</p></li><li><p><strong>Technical Support (Helpdesk):</strong> Assists customers with technical troubleshooting, software/hardware setup, and logging tickets for complex issues.</p></li><li><p><strong>Quality Assurance & Performance Tracking:</strong> Logs interactions in CRM software, maintains target call metrics (handling time, resolution rate), and adheres to scripts and compliance standards.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Education:</strong> High school diploma, higher secondary certificate, or bachelor’s degree in any field.</p></li><li><p><strong>Experience:</strong> 0 to 2+ years of experience in customer service, call center, telesales, or front-office operations (freshers with strong communication skills are often accepted).</p></li></ol>

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

<strong>Company Description</strong> ALEC Data Center Solutions delivers holistic data center services tailored to the specific needs of each client, ensuring optimal, reliable solutions. The company designs and builds advanced data center structures that support a wide range of business models and operational requirements. By focusing on customization and performance, ALEC enables organizations to scale securely and efficiently. Team members contribute to projects that emphasize innovation, quality, and long-term value for clients.<br><strong>Role Description</strong> This is a full-time, on-site Maintenance Electrician role based in Abu Dhabi. The Maintenance Electrician is responsible for maintaining, inspecting, and repairing electrical systems and equipment within the data center environment to ensure safe, reliable, and continuous operation. Daily tasks include performing routine and preventive maintenance, diagnosing electrical issues, troubleshooting faults, and carrying out corrective repairs on panels, wiring, breakers, and related components. The role also involves monitoring system performance, supporting scheduled shutdowns or upgrades, coordinating with other technical teams, and adhering to safety standards and company procedures. The Maintenance Electrician will document work performed, maintain accurate maintenance records, and assist with improvement initiatives for electrical infrastructure.<br><strong>Qualifications<br></strong> <br><ul><li>Strong skills in Electrical Maintenance and general Electricity knowledge for data center or industrial environments.</li><li>Proficiency in Troubleshooting and Maintenance &amp; Repair of electrical systems and equipment.</li><li>Experience performing Preventive Maintenance to minimize downtime and extend equipment life.</li><li>Knowledge of electrical safety standards, codes, and best practices, with a commitment to safe work procedures.</li><li>Relevant technical diploma or vocational certification in Electrical Engineering or a related field.</li><li>Experience in data centers, critical facilities, or similar high-availability environments is an advantage.</li><li>Ability to read and interpret electrical schematics, diagrams, and technical documentation.</li><li>Effective communication skills and ability to work collaboratively with multidisciplinary teams.</li><li>Willingness to work shifts, respond to emergencies, and support on-call rotations as needed.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.</p><br><br>Job Description<br><p>We are seeking a highly specialized Avaya Engineer with extensive experience in enterprise-grade telecommunications and advanced unified communications. This role focuses heavily on omnichannel contact center environments, specifically leveraging Avaya Oceana and the Avaya Aura suite. The ideal candidate will drive system customization, execute complex API integrations with CRM platforms, and ensure the seamless operation of Avaya Workforce Management (WFM) solutions to optimize contact center performance.</p><br><p><br> Key Responsibilities<br> •&nbsp;&nbsp; &nbsp;Contact Center &amp; Oceana Deployment: Design, implement, and manage advanced contact center infrastructures, serving as the subject matter expert for Avaya Oceana and omnichannel routing solutions.</p><br><p>•&nbsp;&nbsp; &nbsp;Avaya Aura Administration: Maintain and troubleshoot the core Avaya Aura ecosystem, including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), and Avaya Experience Portal (AEP).</p><br><p>•&nbsp;&nbsp; &nbsp;API &amp; CRM Integration: Lead the integration of Avaya systems (via AES and modern APIs) with enterprise CRM platforms and third-party applications to ensure unified agent desktops and seamless data synchronization.</p><br><p>•&nbsp;&nbsp; &nbsp;Avaya Customization: Develop and deploy custom routing policies, vectors, VDNs, and IVR Orchestration Designer (OD) code across UAT and Production environments to meet specific business workflows.</p><br><p>•&nbsp;&nbsp; &nbsp;Workforce Management (WFM): Support, configure, and maintain Avaya WFM, Avaya Forecasting, and integrated call recording applications (such as NICE) to optimize agent scheduling and quality assurance.</p><br><p>•&nbsp;&nbsp; &nbsp;Network &amp; SIP Management: Configure and troubleshoot SIP trunks, Session Border Controllers (SBC), and Media Gateways to ensure highly available, secure voice traffic.<br> &nbsp;</p><br><br>Qualifications<br><p>• Education: Bachelor’s degree in Computer Science, Engineering, or a related technology field.</p><br><p>• Experience: 10+ years of dedicated VoIP and telecommunications experience, operating at an L2/L3 Support or Solution Architect level.</p><br><p>• Core Competencies:</p><br><p>o Deep expertise in Avaya Oceana, Avaya Aura, and comprehensive Contact Center operations.</p><br><p>o Proven track record in Avaya Customization and managing complex IVR/voice application deployments.</p><br><p>o Strong hands-on experience with API and CRM integrations, utilizing Avaya AES and Tomcat servers.</p><br><p>o Proficiency in configuring and monitoring Avaya WFM, Avaya CMS, and Call Recording platforms.</p><br><p>o Solid foundational knowledge of SIP, ISDN PRI, routing protocols, and SBC administration.</p><br><p>• Certifications: Avaya Certified Implementation Specialist (ACIS) is highly preferred.</p><br><br><br> </div>

<p>ORTHOPEDICS KEY ACCOUNTABILITIES:</p><ul><li><p>Provides care to all age groups.</p></li><li><p>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation program.</p></li><li><p>Helps manage conditions that usually get worse over time, like arthritis or osteoporosis.</p></li><li><p>Helps avoid pain and discomfort from using a muscle or joint too often (also called “overuse injuries”).</p></li></ul><p>GENERAL RESPONSIBILITIES:</p><p>a) Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.</p><p>b) Abide by the rules of the Department & Section.</p><p>c) Observe ethical standards compatible with of contemporary medical practice.</p><p>d) Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.</p><p>e) Promote evidence-based decision-making.</p><p>f) Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.</p><p>g) Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.</p><p>h) Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements.</p><p>i) Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director.</p><p>j) Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.</p><p>k) Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).</p><p>l) Serve on sub-committees of the Medical Executive Committee, as required.</p><p>m) Provide consultations on patients, as required.</p><p>n) Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.</p><p>o) Perform such other duties as may be prescribed from time to time by the Medical Centre Director, the Medical Executive Committee, the Medical Director or the Head of Department.</p><p>p) Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports</p><p>q) Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs</p><p>r) Act as a translator if needed</p><p>s) Perform other duties and tasks assigned by the Head of Department</p><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:</p><p>a) They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.</p><p>b) The position of MRP can only be transferred with the agreement of another physician.</p><p>c) They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.</p><p>d) They will both give and request consultations according to the Medical Centre policies on consultations.</p><p>e) They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.</p><p>f) They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.</p><p>g) They are expected to demonstrate team leadership to the group of staff working directly with them.</p><p>h) They are expected to work in a collegiate manner with all Medical Centre staff.</p><p>i) They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.</p><p>j) They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.</p><p>k) Take ‘on-call’ duty, according to the department rota and the needs of their patients.</p><p>l) When on out of normal working hours ‘on-call’ duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient’s requirements.</p><p>m) When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the ‘on-call’ physician’s agreed capability, the situation of emergency privileges applies.</p><p>n) The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.</p><p>o) He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing.</p><p>p) Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.</p><p>q) They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.</p><p>r) They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.</p><p>s) They will maintain confidentiality in all matters according to the policy of the DOH.</p><p>t) They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.</p><p>u) They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities.</p><p>v) Has sole responsibility for issuing DOH Sick Leave from the DOH website.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>MBBS or MBChB or equivalent qualification from an accredited institution</p></li><li><p>Completion of specialty qualification as per the Recognized Specialty Certificate table</p></li></ul>