Call Center Jobs - Abu Dhabi UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span><br><br>As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:<br><br>• Receive each guest call in a professional and friendly manner<br>• Maintain effective communication with all related department to ensure smooth service delivery<br>• Handle every query in a polite and courteous manner and exceed guest expectations<br>• Ensure guests are greeted by name upon calling as per the Rotana Standard<br>• Maintain an up to date knowledge of the hotel and local services<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Complete management’s long distance call vouchers and record them on the traffic sheet<br>• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard<br>• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls<br>• Take messages for guests and management as per the required standard</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>KEY ACCOUNTABILITIES:</p><br><p>Develop and lead the overall networking strategy for data center and digital infrastructure projects.<br>Define technical standards, design guidelines, and governance frameworks for network architecture.<br>Lead the design and implementation planning of:<br>Spine-leaf architectures<br>Core, aggregation, and access networks<br>SDN and network virtualization technologies<br>WAN, internet, and cloud connectivity<br>Network security zoning and segmentation<br>Disaster recovery and redundancy frameworks<br>Ensure network designs meet scalability, reliability, performance, and cybersecurity requirements</p><br><p>Collaborate with data center design, ICT, cloud, cybersecurity, and operations teams to ensure integrated solutions.<br>Review and approve network-related design submissions, technical specifications, and engineering deliverables.<br>Manage relationships with telecom providers, OEMs, technology vendors, and engineering consultants.<br>Evaluate emerging networking technologies and recommend innovation opportunities.<br>Support procurement activities including technical evaluations, vendor assessments, and RFP reviews.<br>Ensure compliance with international standards, best practices, and regulatory requirements.<br>Provide technical leadership during project execution, testing, commissioning, and operational handover.<br>Support budgeting, cost optimization, and lifecycle planning initiatives.<br>Build and mentor high-performing technical networking teams</p><br><p>QUALIFICATIONS &amp; EXPERIENCE:</p><br><p><br>Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or related field.<br>Master’s degree is preferred.<br>Minimum 10+ years of experience in networking and digital infrastructure design.<br>Minimum 7+ years in leadership roles managing large-scale enterprise or hyperscale data center projects.<br>Experience working with hyperscale operators, colocation providers, or mission-critical environments is highly preferred</p><br><p>STRONG EXPERIENCE IN&nbsp;</p><br><p><br>Data center networking<br>Cloud connectivity<br>SDN technologies<br>Enterprise network architecture<br>Telecom and ISP integration<br>Cybersecurity-aligned network design<br>Experience working with hyperscale operators, colocation providers, or mission-critical environments is highly preferred.</p><br><br> </div>

We are looking for a hands-on Senior Infrastructure Engineer to take ownership of our on-premises data centre and hybrid cloud environment. The ideal candidate combines deep experience managing physical infrastructure (firewalls, switches, servers, access points) with strong cloud and IT systems administration skills across Microsoft 365 and Azure. You will be responsible for keeping our infrastructure secure, available and well-architected, and for owning IT hardware procurement end-to-end.<br><br>Key Responsibilities<br><br>On-Premises Data Centre Management<br><br>Own day-to-day operations of the on-premises data centre, including capacity planning, racking, cabling, power, cooling and physical security. Maintain documentation, asset inventory and rack diagrams; ensure change management processes are followed for all DC operations. Plan and execute hardware refreshes, firmware upgrades, patching cycles and decommissioning activities with minimal business impact. Define and enforce backup, monitoring and disaster recovery practices for on-prem workloads. <br><br>Network & Security Hardware<br><br>Hands-on configuration and management of on-prem firewalls, core and access switches, wireless access points and servers. Maintain VLANs, routing, VPNs, firewall rules, ACLs and secure remote access for staff and contractors. Troubleshoot network and connectivity issues across LAN, WAN, Wi-Fi and VPN; perform root-cause analysis and remediation. Monitor performance and security posture of network and server infrastructure; respond to alerts and incidents. <br><br>IT Hardware Procurement<br><br>Own end-to-end IT hardware procurement: requirements gathering, vendor evaluation, quotations, purchase orders, delivery, asset tagging and lifecycle tracking. Build and maintain relationships with OEMs, distributors and resellers; negotiate pricing, warranties and support contracts. Maintain hardware standards across servers, networking equipment, end-user devices and peripherals to ensure consistency and supportability. Track budgets, renewals (support, licenses, warranties) and forecast hardware needs in line with business growth. <br><br>On-Prem and Cloud Networking<br><br>Design and operate hybrid networking between on-premises infrastructure and Azure (VNets, subnets, peering, Express Route / VPN gateways, NSGs, route tables). Implement secure, segmented network architectures across on-prem and cloud, aligned to least-privilege and zero-trust principles. Manage DNS, DHCP, NTP and certificate services across hybrid environments. <br><br>IT Systems Administration (Microsoft 365 Stack)<br><br>Administer Microsoft 365 services including Exchange Online, Share Point Online, One Drive and Teams (Teams Admin Centre). Manage device lifecycle, compliance and policies through Intune (enrollment, configuration profiles, compliance policies, app deployment, autopilot). Maintain Share Point sites, permissions, external sharing controls, and information governance. Manage identities, groups, conditional access and licensing in Entra ID (Azure AD). <br><br>Azure Cloud<br><br>Operate and maintain workloads in Azure across compute, storage, networking and identity. Implement monitoring, alerting, cost management and security best practices using native Azure tooling. Support hybrid identity and connectivity between on-prem and Azure tenants. <br><br>Infrastructure As Code (Preferred)<br><br>Use Terraform to provision and manage Azure resources in a repeatable, version-controlled way. Contribute to module design, code reviews and CI/CD pipelines for infrastructure changes. <br><br>Required Skills & Experience<br><br>Proven hands-on experience managing on-premises data centre infrastructure (servers, storage, racks, power, cooling). Strong working experience configuring and maintaining enterprise firewalls, switches and wireless access points. Demonstrable experience owning IT hardware procurement, vendor management and asset lifecycle. Solid networking fundamentals across both on-prem and cloud (TCP/IP, routing, VLANs, VPN, DNS, Azure VNets). Proven administration experience with Microsoft 365: Intune, Share Point, Teams Admin Centre, Exchange Online and Entra ID. Working experience operating workloads in Microsoft Azure. Strong troubleshooting skills, ownership mindset and ability to work independently in a lean team. <br><br>Preferred<br><br>Hands-on experience with Terraform for Azure infrastructure. Relevant certifications (e.g. Microsoft AZ-104, MS-102, MD-102; Cisco CCNA; vendor firewall certifications). Experience with monitoring, backup and DR tooling for hybrid environments. Scripting experience (Power Shell, Bash) for automation of routine administrative tasks.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a commercially minded Data Center Operations &amp; Sales Manager to lead the reliable, secure and efficient operation of data center facilities while growing revenue through new customer acquisition and existing client relationships. The role combines operational leadership with sales and business development. The successful candidate will oversee service performance, facility availability, customer satisfaction, budgets and compliance, while identifying opportunities to sell colocation, hosting, managed services and related data center solutions.</p><br><br><br><p><strong>Data Center Operations</strong></p><br><br><ul><li><p>Oversee day-to-day data center operations, ensuring facility availability, security and service continuity.</p><br><br></li><li><p>Monitor critical infrastructure, including power systems, UPS, generators, cooling, fire detection and suppression, physical security and building management systems.</p><br><br></li><li><p>Manage planned preventive maintenance, corrective maintenance, testing and emergency response.</p><br><br></li><li><p>Maintain operating procedures, incident records, change controls, escalation processes and disaster recovery arrangements.</p><br><br></li><li><p>Lead incident investigations, identify root causes and implement corrective and preventive actions.</p><br><br></li><li><p>Coordinate with facilities, network, IT, security and external service providers to meet service-level commitments.</p><br><br></li><li><p>Oversee capacity planning for power, cooling, rack space and connectivity.</p><br><br></li><li><p>Manage operational budgets, vendor contracts, spare parts and cost-control initiatives.</p><br><br></li><li><p>Maintain operational dashboards and report on availability, incidents, capacity, service levels and customer issues.</p><br><br></li></ul><br><p><strong>Sales &amp; Business Development</strong></p><br><br><ul><li><p>Develop and implement sales plans to achieve revenue, margin and customer-acquisition targets.</p><br><br></li><li><p>Identify prospects and opportunities for colocation, rack space, power, connectivity, cloud, hosting and managed services.</p><br><br></li><li><p>Build relationships with enterprise customers, government entities, telecom operators, cloud providers, system integrators and channel partners.</p><br><br></li><li><p>Understand customer requirements and coordinate technical and commercial proposals.</p><br><br></li><li><p>Lead pricing, negotiations, contract reviews and commercial presentations in line with company policy.</p><br><br></li><li><p>Maintain a healthy sales pipeline, prepare forecasts and provide regular updates to management.</p><br><br></li><li><p>Manage the sales cycle from lead qualification through proposal, negotiation, contract award and handover to operations.</p><br><br></li><li><p>Work with marketing and technical teams to develop market positioning, customer presentations and service offerings.</p><br><br></li><li><p>Monitor market developments, competitor activity and customer needs to identify growth opportunities.</p><br><br></li></ul><br><p><strong>Customer &amp; Team Leadership</strong></p><br><br><ul><li><p>Act as a senior escalation point for operational and service-related customer concerns.</p><br><br></li><li><p>Build strong working relationships with clients and ensure service issues are communicated and resolved promptly.</p><br><br></li><li><p>Lead, coach and develop operations and sales team members.</p><br><br></li><li><p>Set team objectives, review performance and promote a culture of safety, accountability and customer service.</p><br><br></li><li><p>Coordinate operational handovers for new customers and ensure agreed service requirements are documented and achievable.</p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled&nbsp;amongst lush greenery&nbsp;on&nbsp;the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical&nbsp;and relaxing&nbsp;sanctuary, only a&nbsp;short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French&nbsp;elegance&nbsp;interlaced&nbsp;throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.</li><li>Provide information about the fitness center’s facilities, equipment, services, and class schedules.</li><li>Monitor guest activity to ensure safety and proper use of fitness equipment.</li><li>Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.</li><li>Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.</li><li>Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.</li><li>Handle guest complaints or concerns professionally and ensure guest satisfaction.</li><li>Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.</li><li>Promote fitness center services such as personal training, classes, and wellness programs to guests.</li><li>Ensure the fitness center operates in compliance with health and safety regulations.</li><li>Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.</li><li>Assist in checking in guests and processing membership or day pass transactions when required.</li><li>Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.</li><li>Offer personalized recommendations or services based on guests' fitness interests and needs.</li></ul><br>Qualifications<br><br><ul><li>Previous experience in a customer service role, preferably in a fitness or hospitality setting.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of fitness equipment and wellness practices.</li><li>Ability to maintain a clean and organized fitness environment.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>Strong problem-solving skills with a guest-oriented mindset.</li><li>Fitness or wellness certification is a plus, but not required.</li><li>Proficiency in using booking systems or guest management software.</li><li>Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Strategy&nbsp;</strong></p><br><ul><li>Help develop and implement the operational plan for the Customer Happiness Centers, setting clear performance goals aligned with department objectives.&nbsp;</li><li>Support initiatives to improve service quality, customer reception, and overall center performance, including participation in employee recognition programs like the Best Center award.&nbsp;</li><li>Assist in developing work plans and initiatives to meet international star rating requirements, including capacity and demand studies.&nbsp;</li><li>Help prepare customer preference reports based on approved classifications and use these insights to improve center performance.&nbsp;</li><li>Coordinate with relevant departments to design and develop the customer journey related to Customer Happiness Centers.&nbsp;</li></ul><p><strong>Operations</strong>&nbsp;</p><br><ul><li>Support front-office staff supervision and coordinate daily activities to ensure prompt, courteous, and accurate customer service.&nbsp;</li><li>Organize and maintain work procedures at the centers in line with RTA policies and procedures, working closely with all concerned departments and institutions.&nbsp;</li><li>Assist in preparing and qualifying customer service staff according to the Authority’s Charter and Customer Service Manual.&nbsp;</li><li>Receive and process customer service requests, working to implement them to achieve high customer satisfaction.&nbsp;</li><li>Oversee financial collection processes, ensuring fees collected match system records, reconciling amounts daily, and handing over funds properly.&nbsp;</li><li>Help manage delivery of lost and found items following approved procedures.&nbsp;</li><li>Review and analyze customer feedback and reports to identify areas for service improvement.&nbsp;</li><li>Conduct audits on customer waiting times and ensure corrective actions are taken when needed.&nbsp;</li><li>Maintain accurate records for special services, operational procedures, and mechanisms that affect service quality and center image.&nbsp;</li></ul><p><strong>Product/Process Improvement</strong>&nbsp;</p><br><ul><li>Assist in preparing and tracking KPIs for the centers and reception areas, monitoring performance against targets.&nbsp;</li><li>Support the development and follow-up of preventive plans to avoid operational errors and duplication.&nbsp;</li><li>Help implement staff motivation and skills development programs to improve service delivery</li></ul> <ul><li>Bachelor's degree/master’s degree in relevant field</li><li>0+ years in case of master’s degree (2+ years in case of bachelor’s degree)</li><li>Positive attitude with the ability to foster productive working relationships</li><li>Commitment to customer service and responding effectively to customer needs</li><li>Ability to execute tasks efficiently while maintaining service quality standards</li><li><p>Strong verbal and written communication skills</p><br></li><li>Experience in complaint resolution and escalation handling processes</li><li>Good understanding of customer experience standards and service excellence practices</li><li>Familiarity with service center operations management</li><li>Ability to support service evaluation and continuous improvement initiatives</li><li>Working knowledge of core data analysis and reporting techniques</li><li>Experience in customer data analysis and insights management</li><li>Understanding of knowledge and innovation management practices</li><li>Familiarity with relevant regulatory standards and compliance requirements</li><li>Working knowledge of systems and application management</li></ul> </div>

<p><strong>Khazna was founded in 2012 and has grown rapidly into becoming the leading and trusted wholesale Data Center provider in the Middle East and North Africa region. Through our Data Centers, we provide industry benchmark levels of power supply and cooling services to better serve the growing need for data center operations in the UAE and wider region.</strong></p><p><br></p><p>We are looking for a CAFM Implementation Engineer to lead and support the deployment, configuration, and optimization of Khazna’s CAFM system [Planon]. The role requires close collaboration with cross-functional teams to ensure successful system integration and alignment with operational goals.</p><p><br></p><p><strong>Key Accountabilities:</strong></p><p><br></p><ul><li>Implement and configure Planon CAFM modules to facilitate asset &amp; facility management functions, and any other modules required for the data center operations</li><li>Prepare upload sheets and standardize data for upload in coordination with the end users.</li><li>Set up user roles, access permissions, workflows, and automated tasks</li><li>Develop high quality reporting, dashboards, portal interfaces, email notifications, etc…</li><li>Set up and coordinate with IT and third-party vendors for system integrations (e.g., BMS, ERP, HR systems)</li><li>Serve as the central project coordinator among stakeholders, ensuring deliverables and timelines are met</li><li>Lead testing, training sessions, and onboarding for users</li><li>Oversee data migration from legacy systems and perform quality checks</li><li>Ensure data accuracy and develop dashboards and reports for operational monitoring</li><li>Provide ongoing system support and manage issue escalation</li><li>Collect user feedback and recommend system enhancements</li><li>Maintain up-to-date documentation on configurations, workflows, and compliance protocols</li><li>The role will be part of the Command &amp; Control Center team within Data Center Operations, focusing on automating and digitalizing the asset management and facility management capabilities and creating world class customer experience.</li><li>Fast paced and dynamic environment with a focus on reliability and continuous improvement to achieve world class maintenance standards.</li><li>Collaborative atmosphere with opportunities for cross-functional teamwork.</li><li>Occasional travel may be required to meet with clients, vendors or attend industry conferences.</li><li>Empowered to make decisions regarding the CAFM development and administration within the scope of the projects.</li><li>Authority to recommend changes to the CAFM set up in coordination with the stakeholders.</li></ul><p><br></p><p><strong>Minimum Qualifications:</strong></p><p><br></p><ul><li>Bachelor’s degree in Engineering, Computer Science, or related field</li><li>Hands-on experience with Planon CAFM platform (administration and configuration)</li><li>Strong skills in Excel, SQL, and API integration</li><li>Good understanding of facilities management and service-level operations</li><li>Strong analytical thinking and attention to detail</li><li>Excellent communication skills</li></ul><p><br></p><p><strong>Additional Qualifications:</strong></p><p><br></p><ul><li>Experience with data centers platforms</li><li>Familiarity with SFG20, ASHRAE standards or environmental controls</li><li>Exposure to ITIL or operational risk management frameworks</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled&nbsp;amongst lush greenery&nbsp;on&nbsp;the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical&nbsp;and relaxing&nbsp;sanctuary, only a&nbsp;short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French&nbsp;elegance&nbsp;interlaced&nbsp;throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.</li><li>Provide information about the fitness center’s facilities, equipment, services, and class schedules.</li><li>Monitor guest activity to ensure safety and proper use of fitness equipment.</li><li>Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.</li><li>Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.</li><li>Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.</li><li>Handle guest complaints or concerns professionally and ensure guest satisfaction.</li><li>Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.</li><li>Promote fitness center services such as personal training, classes, and wellness programs to guests.</li><li>Ensure the fitness center operates in compliance with health and safety regulations.</li><li>Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.</li><li>Assist in checking in guests and processing membership or day pass transactions when required.</li><li>Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.</li><li>Offer personalized recommendations or services based on guests' fitness interests and needs.</li></ul><br>Qualifications<br><br><ul><li>Previous experience in a customer service role, preferably in a fitness or hospitality setting.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of fitness equipment and wellness practices.</li><li>Ability to maintain a clean and organized fitness environment.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>Strong problem-solving skills with a guest-oriented mindset.</li><li>Fitness or wellness certification is a plus, but not required.</li><li>Proficiency in using booking systems or guest management software.</li><li>Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.</li></ul> </div>

<ul><li><p>Facilitate fun, engaging, and age-appropriate developmental learning activities for children aged 2–5 years.</p></li><li><p>Prepare daily lesson plans, worksheets, PowerPoint presentations, visual aids, and hands-on activities.</p></li><li><p>Develop creative learning programs and curriculum materials.</p></li><li><p>Support children's communication, early literacy, numeracy, social skills, creativity, and overall development.</p></li><li><p>Observe, monitor, and document children's learning progress and developmental needs.</p></li><li><p>Manage children's behavior patiently and maintain a safe, positive, and nurturing learning environment.</p></li><li><p>Lead interactive activities including storytelling, singing, dancing, games, and movement exercises.</p></li><li><p>Handle multiple responsibilities and adapt to changing daily schedules.</p></li><li><p>Work closely with the team and assist in center activities, events, and program development.</p></li><li><p>Show initiative, leadership potential, and willingness to take on additional responsibilities as the center grows.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Facilitate fun, engaging, and age-appropriate developmental learning activities for children aged 2–5 years.</p></li><li><p>Prepare daily lesson plans, worksheets, PowerPoint presentations, visual aids, and hands-on activities.</p></li><li><p>Develop creative learning programs and curriculum materials.</p></li><li><p>Support children's communication, early literacy, numeracy, social skills, creativity, and overall development.</p></li><li><p>Observe, monitor, and document children's learning progress and developmental needs.</p></li><li><p>Manage children's behavior patiently and maintain a safe, positive, and nurturing learning environment.</p></li><li><p>Lead interactive activities including storytelling, singing, dancing, games, and movement exercises.</p></li><li><p>Handle multiple responsibilities and adapt to changing daily schedules.</p></li><li><p>Work closely with the team and assist in center activities, events, and program development.</p></li><li><p>Show initiative, leadership potential, and willingness to take on additional responsibilities as the center grows.</p></li></ul><p>Desired Candidate Profile</p><ul><li><p>Fresh graduates and applicants with or without teaching experience are welcome to apply.</p></li><li><p>Background in Early Childhood Education, Education, Psychology, or related fields is an advantage.</p></li><li><p>Passionate about working with young children aged 2–5 years.</p></li><li><p>Fast learner, trainable, and willing to undergo coaching and professional development.</p></li><li><p>Patient, energetic, creative, resourceful, and engaging with children.</p></li><li><p>Able to multitask, manage time effectively, and work well under pressure.</p></li><li><p>Flexible, responsible, hardworking, and adaptable.</p></li><li><p>Has initiative, good decision-making skills, and strong problem-solving abilities.</p></li><li><p>Possesses leadership potential and the ability to work independently or within a team.</p></li><li><p>Tech-savvy and comfortable using PowerPoint, Canva, Microsoft Office, and other digital tools.</p></li><li><p>Good English communication skills.</p></li><li><p>Confident in facilitating singing, dancing, storytelling, and creative learning activities.</p></li><li><p>Willing to learn new teaching strategies and support children with different developmental needs.</p></li><li><p>Open to feedback, continuous improvement, and professional growth.</p></li><li><p>Willing to grow with the center and potentially take on future leadership responsibilities.</p></li></ul><p><strong>Experience is an advantage, but a positive attitude, dedication, creativity, and willingness to learn are highly valued.</strong></p><p><strong>Location:</strong> Abu Dhabi, UAE</p><p><strong>Company:</strong> Early Step Mind Abilities Development</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT DHL Express &amp; WHAT YOU CAN EXPECT</strong><br>At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World’s Best Workplaces, including being ranked#2 on the Fortune World’s Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.<br><strong>JOB OVERVIEW</strong><br>The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.<br><strong>MAIN RESPONSIBILITIES</strong><br>• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner<br>• Ensure that a high level of professional rapport is developed and maintained with all customers<br>• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required<br>• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved<br>• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action<br>• Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices<br>• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times<br>• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly<br>• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer<br>• Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue<br>• Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers<br>• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit<br>• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders<br>• Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA<br>• Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments delivered (TCPC or IMPEX) or accepted at the counter<br>• Provide follow up for the call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards<br><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong><br>• Excellent verbal communication skills and interpersonal style<br>• Excellent personal presentation, grooming and hygiene<br>• Excellent organisational skills, including ability to prioritise workload<br>• Ability to effectively contribute as a team member as part of a busy team<br>• Proven ability to work under pressure in a fast paced, time sensitive environment<br>• Demonstrated ability to use initiative/judgement to solve job related issues<br>• Good understanding of DHL Network<br>• Strong problem solving capability<br>• Must be comfortable working in shifts, including evenings, weekends, and public holidays as required by business needs.<br>• Passion to provide excellent Customer Service<br>• Right first time philosophy<br>• Sound educational back ground with knowledge of the Service Industry, an added advantage<br>• Working knowledge of Microsoft Word, Excel and Power Point.<br>• Good oral and written communication skills in English<br>• Self motivated individual capable of taking ownership and working independently<br>• Tolerance for stress in a fast paced working environment.<br>• Adheres to policies and procedures<br>• Possesses good relationship building and interpersonal skills<br><br> </div>

<p>e’re recruiting an MEP Design Manager to lead the design and coordination of MEP and ELV systems on major data centre projects in Abu Dhabi, from concept through commissioning.</p><p><br></p><p>The role:</p><ul><li>Lead multidisciplinary design teams, consultants and specialist vendors.</li><li>Oversee critical power, cooling, ELV, BMS, EPMS and fire protection systems.</li><li>Drive technical reviews, constructability assessments, value engineering and BIM coordination.</li><li>Manage interfaces across MEP, CSA, ICT and commissioning.</li><li>Support technical procurement, testing and commissioning, integrated systems testing and operational readiness.</li><li>Ensure designs meet client requirements, applicable standards, budgets and programme deadlines.</li></ul><p><br></p><p>What we’re looking for:</p><ul><li>A relevant engineering degree and at least 15 years’ experience in MEP design and engineering management.</li><li>Proven delivery experience on large-scale data centre projects, with exposure to Tier III and Tier IV designs.</li><li>Strong technical knowledge of data centre cooling, critical power and ELV infrastructure.</li><li>Familiarity with Uptime Institute, TIA-942, ASHRAE, NFPA and IEC standards.</li><li>Experience managing consultants, specialist vendors and multidisciplinary teams.</li></ul><p><br></p><p>If this fits your background, please message me directly to discuss the opportunity.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.</span><br>&nbsp;<br>&nbsp;<br><span><strong>About Eaton</strong></span><br><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology&nbsp;and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</span><br>&nbsp;<br><p><span>The primary goal is to advance Eaton in becoming the leading company in the data center industry by managing its reputation and sales into complex, multi country, mult product, data centre projects.&nbsp;</span></p><br><br><p><span>As part of the Data Centre Segment business growth team, the <strong>Data Centre Strategic Key Accounts Engineer Manager - Middle East / Emerging Markets</strong> shall grow Eaton’s revenue within large international and National data centre operating companies. The individual is expected to identify and book profitable new business directly with theses clients. For the purpose of maintaining thier external client focus, the individual shall also function collaboratively internally with other regional and global account managers, central account support team, bid response team, business units, funtional units, segment marketing and country business growth organizations. </span></p><br><br><br><p><span>The individual will be responsible for the executing the data centre regional &amp; global strategy at the client account level. In doing so he/she shall identify which accounts, consultants, and contractors can influence and unlock commercial opportuniites for EATON. The individual must have a thorough experience and a long track record (min 8 years) of success in the data centre industry.&nbsp;</span></p><br><br><p><span>In general the individual shall be assigned to a number of Accounts but occasionally may also find, or be assigned, to single opportunities of interest. </span><span>The individual shall follow the segement defined processes for opportunity identification, qualification, client requirement analysis and value proposition creation and</span><span>&nbsp;shall oversee the technical and commercial bid repsonse and the overall client tendering process.&nbsp;</span></p><br><br><p><span>To perform effectively the individual shall maintain sufficient market and competitor intelligence. he/she shall understand client and market primary trends and requirements and understand how competiton address them and how Eaton unquely and preferentially meets them.&nbsp;</span></p><br><br><p><span>To perform effectively the individual shall be highly profficient at communicating Eaton's differentiated value at company, product and service levels.&nbsp;</span></p><br><br>What you’ll do: <br><ul><li><span>Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set accross</span></li><li><span>a) Sales, Orders, Pipeline</span><br><span>d) Sales Product Mix</span><br><span>e) Margin/Profitability</span><br><span>f) Contacts accross key functions and levels</span></li><li><span>Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business with Eaton</span></li><li><span>Identify, engage, secure revenue opportunities within assigned Account(s)</span></li><li><span>Understand &amp; capture clients challenges &amp; requirements and resolve with reference to Eaton portfolio</span></li><li><span>Oversee and align the commercial and engineering response to tenders to client requirements.</span></li><li><span>Oversee effective handover to post order project management, product services &amp; customer support teams</span></li><li><span>Maintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendor</span></li><li><span>Be highly knowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to Eaton business</span></li><li><span>Be highly knowledgeable on Eaton's Products, Services, General business, structure, strategy, operations. In order to articulate this in terms of value to clients business.</span></li><li><span>Know and report your account numbers. Be continuously aware of targets and current business levels within the account for both 'year to date' and forecast for order intake &amp; revenue information. Responsible for reporting the narrative &amp; the numbers.</span></li><li><span>Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.</span></li><li><span>Build a multi-lane bridge between Eaton and the client organisation. This may include R&amp;D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, Supply Chain, Leadership &amp; Executive Management.&nbsp;</span></li></ul><br>Qualifications: <br><ul><li><span>Bachelor's Degree in Electrical / Electronic, Mechatronics Engineering or equivalent.&nbsp;</span></li><li><span>8+ years of related experience in the data center business in a business growth/account management role</span></li></ul><br>Skills: <br><ul><li><span>Demonstrated ability to inspire and coordinate others. The position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence others. Strong technical and engineering presence.</span></li><li><span>Demonstrable knowledge of data centre design and operations.</span></li><li><span>Strong executive presence and ability to relate well as a peer to leaders of target customers</span></li><li><span>Must be able to take a leadership role in managing complex situations</span></li><li><span>Must be able to identify and implement new tools and processes</span></li><li><span>Understand when to support, when to lead, when to listen and when to direct.</span></li></ul><br>What we offer you: <br><ul><li><span>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</span></li><li><span>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</span></li><li><span>Annual mentoring program, Eaton University, a reward, and recognition system</span></li><li><span>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</span></li><li><span>Strong, agile and diverse team locally and globally</span></li><li><span>Strong processes and state-of-the-art systems and tools</span></li><li><span>Structured employee development processes, open feedback culture with development plans</span></li><li><span>Detailed induction support and well-structured onboarding</span></li><li><span>Balance your work and life with a hybrid worktime model</span></li></ul><br><span><strong>Living and Working in Dubai</strong></span><br>&nbsp;<br><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span><br><span>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</span><br><span>#LI-NY1</span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.</p><br><p><br> Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.</p><br><p><br> Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.</p><br><p><br> We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.<br> &nbsp;</p><br><p>Please visit our website:&nbsp;www.turnerandtownsend.com</p><br><br>Job Description<br><p>We're looking for a detail-oriented and organized Document Controller to join our team in Dubai, United Arab Emirates. In this role, you'll be the backbone of our documentation management system for data center operations and projects, ensuring that all infrastructure files, compliance records, operational procedures, and regulatory documentation are meticulously maintained, easily accessible, and always up to date. You'll work collaboratively with data center managers, facility coordinators, compliance teams, and cross-functional stakeholders to support seamless project execution, operational continuity, and successful project closure. If you're someone who thrives in a fast-paced environment and takes pride in maintaining order and accuracy in mission-critical environments, we'd love to hear from you.</p><br><ul><li>Manage and organize data center project and operational documentation across all online sharing platforms and offline filing systems in accordance with established protocols and organizational standards</li><li>Maintain the accuracy and currency of data center infrastructure files, operational manuals, equipment specifications, and shared repositories through regular audits, data quality validation, and prompt resolution of discrepancies</li><li>Prepare and compile formal data center documentation, including weekly operational reports, capacity planning schedules, risk registers, audit documentation trackers, compliance checklists, project execution plans, certificates of compliance, security certifications, equipment warranties, and maintenance records</li><li>Liaise with data center managers and facility teams to gather required information, attend project and operational meetings, draft accurate meeting minutes, and distribute documentation to relevant stakeholders</li><li>Support the physical and administrative closure process of data center projects, maintaining organized records for archival purposes, future reference, and compliance reviews</li></ul><br>Qualifications<br><ul><li>Bachelor's Degree in engineering, project management, construction management, or equivalent field</li><li>5-8 years of professional experience in documentation management within construction, manufacturing, industrial, or related project-based environments</li><li>Demonstrated proficiency with ACONEX and Electronic Document Management Systems (EDMS)</li><li>Strong knowledge of project management concepts, reporting methodologies, and industry best practices</li><li>Excellent written and verbal communication skills in English with the ability to convey complex information clearly</li><li>Proven ability to work effectively in fast-paced, high-pressure environments while managing multiple priorities and meeting tight deadlines</li><li>Strong organizational skills with exceptional attention to detail and accuracy</li><li>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint or similar collaboration platforms</li><li>Strong analytical skills with the ability to identify and resolve data quality issues</li><li>Knowledge of compliance, regulatory requirements, and document archival standards</li></ul><br>Additional Information<br><p><em>Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.</em></p><br><p><em>We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.&nbsp;</em></p><br><p><em>Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.</em></p><br><p><em>Please find out more about us at&nbsp;www.turnerandtownsend.com/</em></p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br> <p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the Role</strong></p><br><p>The Veterinarian – Wildlife Rescue Centre is responsible for providing veterinary care, medical oversight, rehabilitation support, disease prevention, and animal welfare leadership for all animals under the care of the Wildlife Rescue Centre.</p><br><p>The role supports the rescue, stabilization, treatment, rehabilitation, transfer, release, and long-term management of rescued wildlife, confiscated animals, surrendered exotic animals, orphaned wildlife, and other animals admitted to the facility.</p><br><p>The Veterinarian plays a critical role in ensuring the highest standards of animal welfare, biosecurity, preventive medicine, clinical care, and humane treatment while supporting the safe operation of wildlife rescue and rehabilitation activities.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Clinical Veterinary Care</strong></p><br><ul><li>Provide comprehensive veterinary care for animals housed within the Wildlife Rescue Centre.</li><li>Perform physical examinations, diagnostic investigations, treatments, surgical procedures, and medical interventions as required.</li><li>Develop and implement treatment plans for injured, sick, confiscated, abandoned, orphaned, and rehabilitating wildlife.</li><li>Monitor patient recovery and adjust treatment plans as necessary.</li><li>Ensure appropriate pain management, supportive care, and humane treatment at all stages of rehabilitation.</li><li>Provide veterinary support during animal transfers, releases, and rehoming activities.</li></ul><p><strong>Wildlife Rescue and Rehabilitation</strong></p><br><ul><li>Support rescue, triage, stabilization, and rehabilitation of wildlife admitted to the Centre.</li><li>Conduct health assessments on newly admitted animals.</li><li>Develop rehabilitation plans in collaboration with animal care and rehabilitation staff.</li><li>Assess animals for release suitability and post-rehabilitation outcomes.</li><li>Support decision-making regarding release, transfer, long-term placement, or humane euthanasia where necessary.</li><li>Provide veterinary guidance during wildlife rescue operations and emergency responses.</li></ul><p><strong>Animal Welfare</strong></p><br><ul><li>Act as a key advocate for animal welfare throughout the Centre.</li><li>Ensure medical and husbandry decisions prioritize animal welfare and quality of life.</li><li>Participate in welfare assessments and welfare improvement initiatives.</li><li>Collaborate with operational staff to optimize housing, enrichment, nutrition, and behavioral management.</li><li>Monitor animals for signs of stress, injury, disease, or compromised welfare.</li><li>Promote evidence-based approaches to welfare management.</li></ul><p><strong>Preventive Medicine and Population Health</strong></p><br><ul><li>Develop and implement preventive healthcare programs.</li><li>Establish appropriate vaccination, parasite control, screening, and monitoring programs where applicable.</li><li>Monitor disease trends and emerging animal health concerns.</li><li>Develop health surveillance programs for resident and incoming wildlife.</li><li>Contribute to population health management strategies and veterinary planning.</li></ul><p><strong>Biosecurity and Disease Control</strong></p><br><ul><li>Lead implementation of biosecurity and disease prevention programs.</li><li>Ensure compliance with quarantine and isolation protocols.</li><li>Develop procedures to mitigate zoonotic disease risks.</li><li>Investigate disease outbreaks and implement control measures.</li><li>Maintain infection control standards throughout veterinary and animal care operations.</li><li>Advise management on health-related risks and mitigation measures.</li></ul><p><strong>Veterinary Records and Documentation</strong></p><br><ul><li>Maintain accurate veterinary records and medical histories.</li><li>Ensure proper documentation of treatments, diagnostics, necropsies, and clinical findings.</li><li>Contribute to regulatory reporting requirements.</li><li>Support accurate animal inventory and health record management.</li><li>Prepare veterinary reports, case summaries, and professional recommendations when required.</li></ul><p><strong>Team Support and Training</strong></p><br><ul><li>Provide veterinary guidance and support to animal care and rehabilitation personnel.</li><li>Assist in training staff in animal health monitoring, safe animal handling, medication administration, biosecurity practices, and welfare assessment.</li><li>Support development of species-specific healthcare and animal management protocols.</li><li>Mentor veterinary technicians, veterinary nurses, interns, and students where applicable.</li><li>Promote a collaborative approach between veterinary and operational teams.</li></ul><p><strong>Health, Safety and Safe Zoological Operations</strong></p><br><ul><li>Ensure veterinary procedures are performed safely and in accordance with approved risk assessments and safety procedures.</li><li>Support safe immobilization, restraint, transport, and handling of wildlife.</li><li>Participate in emergency planning and response activities.</li><li>Assist in investigations involving animal-related incidents, injuries, or disease outbreaks.</li><li>Promote a culture of safety, professionalism, and continuous improvement.</li><li>Ensure compliance with occupational health, safety, and animal handling standards.</li></ul><p><strong>Conservation and Research</strong></p><br><ul><li>Support conservation-focused veterinary initiatives and wildlife rehabilitation programs.</li><li>Participate in research activities that contribute to wildlife health, welfare, rehabilitation, and conservation.</li><li>Collaborate with zoological, academic, veterinary, and conservation partners.</li><li>Contribute veterinary expertise to conservation planning and wildlife management programs.</li><li>Support collection and analysis of health-related data to improve animal care outcomes.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><br><p><strong>Essential</strong></p><br><ul><li>Doctor of Veterinary Medicine (DVM) or equivalent veterinary qualification recognized by the UAE.</li><li>Eligibility for veterinary licensure and professional practice within the UAE.</li><li>Minimum 5 years of professional veterinary experience.</li><li>Experience treating wildlife, exotic animals, zoological species, or non-domestic animals.</li><li>Experience performing clinical examinations, diagnostics, surgery, anesthesia, and medical treatment.</li><li>Experience working within multidisciplinary animal care teams.</li></ul><p><strong>Desirable</strong></p><br><ul><li>Postgraduate qualification in wildlife medicine, zoological medicine, conservation medicine, pathology, surgery, or a related discipline.</li><li>Board certification or specialist status in zoological, wildlife, avian, exotic animal, or conservation medicine.</li><li>Experience within a zoo, wildlife park, aquarium, rescue centre, rehabilitation centre, conservation organization, or wildlife authority.</li><li>Experience treating confiscated, rescued, orphaned, or rehabilitating wildlife.</li><li>Experience supporting field rescue operations and emergency animal response.</li><li>Experience with regulatory compliance and wildlife health management.</li></ul> </div>

<p>ob Summary</p><p>The Service Manager / Aftersales Manager is responsible for overseeing the overall operations of the automotive service centre, ensuring customer satisfaction, workshop efficiency, profitability, service quality, and achievement of aftersales revenue targets.</p><p>The role involves managing service advisors, workshop supervisors, technicians, customer service teams, and other operational staff while ensuring smooth day-to-day service operations.</p><p>Key Roles & Responsibilities</p><p>1. Service Centre Operations Management</p><ul><li><p>Oversee daily operations of the automotive service centre and workshop.</p></li><li><p>Ensure smooth workflow from vehicle reception to final delivery.</p></li><li><p>Monitor workshop productivity, efficiency, technician utilization, and turnaround time.</p></li><li><p>Ensure timely completion of vehicle repairs and maintenance.</p></li><li><p>Coordinate between service advisors, technicians, parts teams, and workshop supervisors.</p></li><li><p>Maintain service quality standards and operational procedures.</p></li></ul><p>2. Aftersales Revenue & Profitability</p><ul><li><p>Develop and implement strategies to achieve monthly and annual service revenue targets.</p></li><li><p>Monitor workshop revenue, gross profit, labour sales, and spare parts sales.</p></li><li><p>Identify opportunities to increase service bookings, upselling, and customer retention.</p></li><li><p>Monitor average repair order value and service conversion rates.</p></li><li><p>Control operational expenses and improve overall workshop profitability.</p></li><li><p>Prepare monthly revenue forecasts and performance reports.</p></li></ul><p>3. Customer Relationship Management</p><ul><li><p>Ensure high levels of customer satisfaction throughout the service process.</p></li><li><p>Handle escalated customer complaints and resolve service-related concerns.</p></li><li><p>Build long-term relationships with customers and corporate clients.</p></li><li><p>Implement customer retention and service follow-up strategies.</p></li><li><p>Monitor customer feedback and improve customer service standards.</p></li></ul><p>4. Team Leadership & Performance Management</p><ul><li><p>Lead and manage service advisors, workshop supervisors, technicians, and support staff.</p></li><li><p>Set individual and departmental KPIs.</p></li><li><p>Conduct regular performance reviews and team meetings.</p></li><li><p>Identify training needs and support employee development.</p></li><li><p>Ensure effective manpower planning and staff allocation.</p></li><li><p>Maintain discipline, accountability, and teamwork within the service centre.</p></li></ul><p>5. Workshop Quality & Technical Oversight</p><ul><li><p>Ensure accurate vehicle diagnosis, repairs, and maintenance.</p></li><li><p>Monitor repeat repairs, warranty claims, and customer complaints.</p></li><li><p>Ensure adherence to manufacturer specifications and workshop quality standards.</p></li><li><p>Coordinate with technical teams to resolve complex vehicle issues.</p></li><li><p>Implement quality control procedures before vehicle delivery.</p></li><li><p>Ensure compliance with health, safety, and workshop regulations.</p></li></ul><p>6. Spare Parts & Inventory Coordination</p><ul><li><p>Coordinate with the spare parts department to ensure timely availability of required parts.</p></li><li><p>Monitor parts consumption, stock availability, and procurement requirements.</p></li><li><p>Minimize repair delays caused by spare parts shortages.</p></li><li><p>Ensure proper utilization of workshop equipment, tools, and resources.</p></li></ul><p>7. Business Development & Customer Retention</p><ul><li><p>Identify opportunities to expand aftersales business.</p></li><li><p>Develop corporate and fleet maintenance relationships.</p></li><li><p>Implement service packages, maintenance contracts, and promotional campaigns.</p></li><li><p>Work closely with sales and marketing teams to increase workshop traffic.</p></li><li><p>Develop strategies to retain existing customers and attract new customers.</p></li></ul><p>8. Reporting & KPI Monitoring</p><ul><li><p>Prepare daily, weekly, and monthly workshop performance reports.</p></li><li><p>Track revenue, profitability, labour productivity, and customer satisfaction.</p></li><li><p>Monitor service advisor performance and technician efficiency.</p></li><li><p>Analyze operational challenges and recommend improvements.</p></li><li><p>Present performance reports and action plans to senior management.</p></li></ul><p>Experience:</p><ul><li><p>Minimum 8–12 years of experience in automotive aftersales/service operations.</p></li><li><p>At least 3–5 years in a Service Manager or Aftersales Manager role.</p></li><li><p>UAE automotive industry experience preferred.</p></li><li><p>Strong exposure to premium or luxury multi-brand automotive workshops.</p></li><li><p>Experience managing large teams and handling service centre profitability.</p></li><li><p>Strong technical understanding of automotive diagnostics, repairs, and maintenance.</p></li><li><p>Knowledge of workshop management systems, DMS, and service KPIs.</p></li><li><p>Excellent leadership, customer handling, and commercial management skills.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 8–12 years of experience in automotive aftersales/service operations.</p></li><li><p>At least 3–5 years in a Service Manager or Aftersales Manager role.</p></li><li><p>UAE automotive industry experience preferred.</p></li><li><p>Strong exposure to premium or luxury multi-brand automotive workshops.</p></li><li><p>Experience managing large teams and handling service centre profitability.</p></li><li><p>Strong technical understanding of automotive diagnostics, repairs, and maintenance.</p></li><li><p>Knowledge of workshop management systems, DMS, and service KPIs.</p></li><li><p>Excellent leadership, customer handling, and commercial management skills.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The purpose of the Director – Electrical role is to provide strategic and technical leadership for the planning, design, development, and delivery of all Electrical and ELV systems associated with data center projects. The role is accountable for establishing the Electrical design strategy and ensuring the delivery of reliable, resilient, scalable, energy-efficient, and operationally robust Electrical systems in accordance with project requirements, business objectives, company design standards, applicable international standards, local codes, and authority requirements. The Director – Electrical will provide technical direction throughout the complete project lifecycle, from concept and feasibility through detailed design, construction, testing, commissioning, and handover. The role will lead the Electrical design function, oversee external consultants and specialist contractors, manage technical risks and interfaces, and provide senior-level technical recommendations to project and executive management. The position will also drive continuous improvement, standardization, innovation, and optimization of Electrical systems across DAMAC Digital's data center portfolio.</p><br><p>KEY ACCOUNTABILITIES:</p><br><p>Provide technical leadership for all Electrical and ELV engineering and design activities across data center projects, ensuring systems are reliable, resilient, scalable, energy-efficient, and aligned with project objectives.&nbsp;</p><br><p>• Lead Electrical design strategy and governance, including MV/LV distribution, transformers, generators, UPS systems, switchgear, ATS/STS, busway systems, grounding, lightning protection, lighting, small power, EPMS, and ELV system</p><br><p>. • Review and oversee design deliverables including calculations, specifications, drawings, reports, equipment selections, studies, and technical submissions to ensure compliance with company standards, project requirements, applicable codes, and international standards.&nbsp;</p><br><p>• Manage and coordinate Electrical design consultants, contractors, and specialist vendors, ensuring timely delivery, technical quality, and compliance with approved scope, budget, and programme.&nbsp;</p><br><p>&nbsp;• Drive system optimization, reliability, resilience, and energy efficiency, including evaluation of redundancy strategies, power quality, system capacity, maintainability, lifecycle cost, and emerging technologies for highdensity and AI data center environments.</p><br><p>&nbsp;• Lead multidisciplinary coordination with Mechanical, Architectural, Structural, Civil, ICT, Security, Fire &amp; Life Safety, Operations, and other stakeholders to ensure fully integrated and constructible designs.&nbsp;</p><br><p>• Provide technical oversight during construction, testing, commissioning, and handover, ensuring Electrical and ELV systems perform in accordance with approved design criteria, availability requirements, and operational objectives.&nbsp;</p><br><p>• Lead and develop the Electrical Engineering team, establishing technical standards, mentoring engineers, promoting continuous improvement, and ensuring effective resource planning and performance management.</p><br><p>QUALIFICATIONS &amp; EXPERIENCE:&nbsp;</p><br><p>• Bachelor’s degree in Electrical Engineering from a recognized university.&nbsp;</p><br><p>• Master’s degree in Electrical Engineering, Power Systems, or a related discipline is preferred.&nbsp;</p><br><p>• 15+ years of relevant professional experience, with significant experience in the design and delivery of data centers, mission-critical facilities, or other complex high-reliability environments.&nbsp;</p><br><p>• Demonstrated experience leading Electrical design for large-scale and complex data center projects.&nbsp;</p><br><p>• Strong technical knowledge of critical electrical infrastructure, including MV/LV distribution, transformers, generators, UPS systems, switchgear, ATS/STS, busway systems, grounding, lightning protection, lighting, small power, and EPMS.</p><br><p>&nbsp;• Strong understanding of ELV systems including CCTV, access control, fire alarm, BMS/BAS, EPMS, and related integrated systems.&nbsp;</p><br><p>• Strong knowledge of Electrical system redundancy, resilience, maintainability, power quality, and availability requirements for mission-critical facilities.&nbsp;</p><br><p>• Demonstrated experience in design management, consultant management, technical governance, and multidisciplinary project coordination.&nbsp;</p><br><p>• Strong knowledge of applicable IEC, IEEE, NFPA, BS/EN, local authority requirements, and relevant data center standards and guidelines.&nbsp;</p><br><p>• Experience with Electrical engineering and analysis software such as ETAP, AMTECH, Dialux, or equivalent.&nbsp;</p><br><p>• Proficiency in AutoCAD, Revit, Microsoft Office, and other relevant engineering and project-management tools.&nbsp;</p><br><p>• Experience in technical due diligence, design audits, peer reviews, value engineering, risk assessments, and technical optimization.&nbsp;</p><br><p>• Experience supporting construction, testing, commissioning, integrated systems testing, and operational handover of mission-critical facilities.</p><br><p>&nbsp;• Demonstrated commercial awareness and ability to evaluate technical solutions against capital cost, operational cost, programme, quality, reliability, and lifecycle requirements.&nbsp;</p><br><p>• Strong leadership, stakeholder management, communication, negotiation, and decision-making skills.&nbsp;</p><br><p>• Professional engineering registration or internationally recognized professional certification is preferred.&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Overview<p>We are seeking a Response Center Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies.</p><br><br><p>The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.</p><br><br>Key Responsibilities<ul><li><p>Monitor the real-time operational status of autonomous vehicles.</p><br><br></li><li><p>Identify and respond to traffic accidents, emergencies and operational incidents.</p><br><br></li><li><p>Rapidly dispatch emergency work orders to relevant ground support teams.</p><br><br></li><li><p>Coordinate on-site response activities with operational teams.</p><br><br></li><li><p>Escalate incidents in accordance with established procedures.</p><br><br></li><li><p>Maintain clear communication with ground teams during incidents.</p><br><br></li><li><p>Execute map interruption processes in accordance with operational guidelines.</p><br><br></li><li><p>Monitor incident progress through to appropriate resolution or escalation.</p><br><br></li><li><p>Maintain accurate records of incidents, actions and responses.</p><br><br></li><li><p>Follow established emergency response and operational procedures at all times.</p><br><br></li></ul>Candidate Profile<ul><li><p>Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.</p><br><br></li><li><p>Strong situational awareness and decision-making ability.</p><br><br></li><li><p>Ability to remain calm and focused during incidents or emergencies.</p><br><br></li><li><p>Excellent communication and coordination skills.</p><br><br></li><li><p>Strong computer literacy and ability to work with monitoring systems.</p><br><br></li><li><p>Ability to follow escalation procedures accurately.</p><br><br></li><li><p>Experience within transportation, automotive, logistics or mobility operations would be advantageous.</p><br><br></li></ul><br> <br><br> </div>

<p>My client is a major Data Centre contracting group and require an experienced Project Director to lead a key project in the UAE. </p><p>Candidates should have proven experience working at Project Manager & Project Director level, with at least 1-2 years experience delivering Data Centre & Mission Critical facilities, from a CONTRACTORS background. We are happy to consider candidates from all over the globe, so please apply for more information.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Reception Host plays a crucial role as the first point of contact for customers visiting Al Futtaim Motors. The role is essential in providing a seamless customer journey, starting from their arrival at the branch to their departure. Success is measured by customer satisfaction scores and the ability to manage customer interactions efficiently, ensuring all customer needs are promptly addressed. The host is responsible for coordinating with different departments to facilitate customer visits, addressing complaints, and scheduling appointments. This role demands exceptional customer service skills and the ability to handle queries professionally to maintain the brand's high service standards.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Customer Interaction</p><p><br></p><ul><li>Ensure customers receive the World's Warmest Welcome upon entering the branch to achieve a 100% score on performance indicators.</li><li>Establish the reason for the customer's visit and guide them to the appropriate department, ensuring their needs are met.</li><li>Ensure customers with appointments are directed to the correct Service Advisor, ensuring a smooth transition and professional service.</li></ul><p><br></p><p>Customer Satisfaction</p><p><br></p><ul><li>Ensure all customers receive a warm send-off upon exiting the branch, making them feel acknowledged and valued.</li><li>Raise customer complaints and escalate them to the Reception Manager promptly to ensure a complete resolution.</li></ul><p><br></p><p>Communication &amp; Coordination</p><p><br></p><ul><li>Ensure all incoming phone calls are answered and appointments are scheduled or rescheduled by coordinating with the Customer Engagement Contact Centre.</li></ul><p><br></p><p>Additional Responsibilities</p><p><br></p><ul><li>Report health and safety issues that might affect customer and associate health.</li><li>Assist with customer reception when Service Advisors are unavailable.</li><li>Filter and manage the customer complaint cycle, including follow-up on No Shows.</li><li>Manage eVHC and report on the customer interaction process.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Exceptional customer service skills.</li><li>Effective communication and interpersonal skills.</li><li>Ability to multi-task and prioritize under pressure.</li><li>Proficiency in managing customer complaints and escalations.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High School Diploma or equivalent.</li><li>2-3 years of experience in customer service roles.</li><li>Strong skills in planning and organizing.</li><li>Expertise in customer interaction and management.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Customer Reception Host at Toyota Retail Aftersales is pivotal in delivering exceptional customer service as the first point of contact for visitors. The role involves welcoming customers, assisting them in connecting with the appropriate department, and ensuring smooth transitions, especially for those with scheduled appointments. Success in this role is measured by customer satisfaction scores and effective communication of customer needs. The host also addresses customer complaints, manages phone inquiries, and contributes to an efficient reception process, all while ensuring a safe and welcoming environment.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>General</p><p><br></p><ul><li>Welcome customers with a warm and friendly demeanor to ensure a positive first impression and guarantee a 100% score in customer satisfaction metrics.</li><li>Establish the reason for the customer visit and direct them to the appropriate department to meet their needs efficiently.</li><li>Ensure customers with appointments are directed smoothly to the correct Service Advisor, providing a seamless transition and professional service.</li><li>Provide a courteous and appreciative send-off to all departing customers, reinforcing the acknowledgment of their visit.</li><li>Timely report and escalate customer complaints to the Reception Manager to ensure complete resolution and customer satisfaction.</li><li>Answer all incoming phone calls and manage appointment scheduling in coordination with the Customer Engagement Contact Centre.</li><li>Facilitate the complete customer journey by assisting with reception duties when Service Advisors are not available.</li><li>Report any health and safety issues that might impact customers or associates.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent communication skills to interact effectively with a diverse range of customers.</li><li>Strong organizational skills to manage customer flow and appointments efficiently.</li><li>Ability to handle customer complaints and escalate them appropriately for resolution.</li><li>Experience in using scheduling and customer service software to manage appointments and interactions.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High School Diploma or equivalent educational background.</li><li>2-3 years of experience in customer service, showcasing an ability to manage customer interactions effectively.</li><li>Strong planning and organizing skills to manage the reception efficiently.</li><li>Proficiency in managing customer interactions and providing high-level customer service.</li></ul><p><br></p></div>