Call Center Jobs - Abu Dhabi UAE
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<p><b>Career Area:</b></p><br><br>Supply Chain and Logistics<br><p><b>Job Description:</b></p><br><br><p><b><span>Your Work Shapes the World at Caterpillar Inc. </span></b></p><br><br><br><p>When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><br><br><br><p><b>Role Definition:</b><br>Coordinates and executes shipping and logistics activities to support the timely and accurate movement of products to customers. Performs system transactions, prepares shipping documentation, invoices, and packing lists, and arranges transportation with carriers and freight forwarders. Ensures compliance with applicable shipping requirements while providing administrative and operational support for order fulfilment and customer shipments.<br><b>Responsibilities:</b><br>• Arranging for adjustments or replacements for lost or damaged merchandise.<br>• Keeping records for incoming shipments and products; checking the quantity, quality and basic condition of contents to ensure alignment with original order.<br>• Moving shipments to the proper departments and maintaining records for reference.<br>• Preparing invoices, shipping documents and mailing labels; keeping records of all shipments.<br><b>Degree Requirement:</b><br>• Bachelor's degree in Business Administration, Business Management, Industrial Engineering, Supply Chain Management, Logistics, or a related field.<br><b>Skill Descriptors:</b><br>• <u>Accuracy and Attention to Detail:</u> Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.<br>• <u>Analytical Thinking:</u> Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.<br>• <u>Distribution Center Management:</u> Knowledge of distribution center management; ability to operate a warehouse or distribution center that handles the flow of goods from supplier to production to customer.<br>• <u>Flexibility and Adaptability:</u> Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.<br>• <u>Import/Export - MFG:</u> Knowledge of issues, procedures, tools and practices of importing and exporting; ability to import and export goods to and from international locations.<br>• <u>Problem Solving:</u> Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.<br>• <u>Service Excellence:</u> Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.<br>• <u>Transportation - MFG:</u> Knowledge of transportation; ability to transport materials and goods to and from suppliers, distribution centers, manufacturing facilities and customers.<br> </p><br><br><p><b>Top candidates will also have:</b></p><br><br><p>• Experience in a document clerk, shipping clerk, logistics assistant, or similar administrative logistics role.</p><br><br><p>• Experience working with freight forwarders, transportation providers, or within a logistics, supply chain, or shipping department.</p><br><br><p>• Strong documentation, data entry, and administrative skills with a high attention to detail.</p><br><br><p>• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.</p><br><br><p>• Fluent English communication skills; Arabic language skills are considered an asset.</p><br><br><p>• Familiarity with shipping documentation, invoicing, packing lists, and logistics processes.</p><br><br><br><p><b>Additional information:</b></p><br><br><p>• This is a full-time, office-based position requiring regular onsite presence.</p><br><br><br><br><br><br><br><br><br><p><b>Posting Dates:</b></p><br><br><br><br><p><span>Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply</span></p><br><br><br><p>Not ready to apply? Join our Talent Community.</p><br><br><br><br> </div>
<strong>Company Description<br></strong>INTERCARE HEALTH CENTER is a family-medicine led facility in Abu Dhabi that aims to deliver quality primary care services to patients of all ages. Our medical center is operated by highly experienced family medicine consultants and supported by well-qualified clinical staff and allied healthcare professionals.<br><br><strong>Role Description<br></strong>This is a full-time on-site role for a Psychiatrist. The Psychiatris will be responsible for providing psychiatric care, including child and adolescent psychiatry, and mental health services. They will work closely with patients to diagnose and treat mental illnesses, develop treatment plans, and provide therapy sessions.<br><br><strong>Qualifications<br></strong><ul><li>Medicine and Psychiatry skills</li><li>Experience in providing adolescent psychiatry and mental health services</li><li>Strong diagnostic and treatment planning skills</li><li>Ability to provide therapy sessions</li><li>Excellent communication and interpersonal skills</li><li>Ability to work well in a team</li><li>Experience in primary care settings is a plus</li><li>Valid medical license in Abu Dhabi</li><li>Board certification in Psychiatry or related field</li></ul>
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<span>• To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Carry out sales in accordance to pre agreed monthly targets and budgets.<br>• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.<br>• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.<br>• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.<br>• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.<br>• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.<br>• Ensure pre-delivery inspections and proper documentation of the sales transaction<br>• Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.<br>• Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales<br>• Ensure that the customer is aware of all available extras, accessories and warranties.<br>• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.<br>• Provide customers with qualified advice on vehicle finance and insurance facilities.<br>• Participate in seasonal sales campaign and promotions to maximize sales penetration<br>Qualifications:<br>Education/Certification and Continued Education<br>• Degree in any discipline or through automotive vocational route<br>Years of Experience<br>• 3 – 5 year solid experience in fleet sales in the GCC market.<br>Knowledge and Skills<br>• Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)<br>• Attention to details and concern for quality<br>• Dynamic and proactive personality</span> </div>
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<span>• To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets<br>Responsibilities:<br>Functional Roles and Responsibilities<br>• Carry out sales in accordance to pre agreed monthly targets and budgets.<br>• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same.<br>• Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.<br>• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.<br>• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.<br>• Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.<br>• Ensure pre-delivery inspections and proper documentation of the sales transaction<br>• Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.<br>• Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales<br>• Ensure that the customer is aware of all available extras, accessories and warranties.<br>• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.<br>• Provide customers with qualified advice on vehicle finance and insurance facilities.<br>• Participate in seasonal sales campaign and promotions to maximize sales penetration<br>Qualifications:<br>Education/Certification and Continued Education<br>• Degree in any discipline or through automotive vocational route<br>Years of Experience<br>• 3 – 5 year solid experience in fleet sales in the GCC market.<br>Knowledge and Skills<br>• Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English)<br>• Attention to details and concern for quality<br>• Dynamic and proactive personality</span> </div>
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<p>To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities</strong></p><br><ul><li>Carry out sales in accordance to pre agreed monthly targets and budgets. </li><li>Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of the same. </li><li>Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance. </li><li>Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product. </li><li>Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects. </li><li>Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars. </li><li>Ensure pre-delivery inspections and proper documentation of the sales transaction </li><li>Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing. </li><li>Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales </li><li>Ensure that the customer is aware of all available extras, accessories and warranties. </li><li>Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover. </li><li>Provide customers with qualified advice on vehicle finance and insurance facilities. </li><li>Participate in seasonal sales campaign and promotions to maximize sales penetration</li></ul><p><strong>Qualification & Experience</strong></p><br><ul><li>Degree in any discipline or through automotive vocational route</li><li>3 – 5-year solid experience in fleet sales in the GCC market.</li><li>Good knowledge of automobile sales gained through formal training or work experience. Preferably bilingual (Arabic and English) </li><li>Attention to details and concern for quality </li><li>Dynamic and proactive personality</li></ul><br>Qualifications:<br><p>.</p><br> </div>
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<p><b><i>About HYF Medical Center</i></b></p><p><b><i>HYF Medical Center is an international healthcare provider located in Dubai, United Arab Emirates.</i></b></p><p><b><i>We specialize in:Longevity Medicine Precision Health Management Functional Medicine Regenerative Medicine Dermatology & Aesthetic Medicine Men's Health Women's Health</i></b></p><p><b><i>Our mission is to help our members Live Longer, Live Better through personalized, science-based healthcare and preventive medicine.</i></b></p><p><b><i>Marketing Director</i></b></p><p><b><i>HYF Medical Center – Dubai, UAE</i></b></p><p><b><i> </i></b></p><p><b>Position: Marketing Officer</b></p><p>Department: Marketing & Business Development</p><p>Location: Jumeirah 1, Dubai, UAE</p><p>Employment Type: Full-time</p><p>Vacancies: 1 Position</p><p>Salary: AED 4,000–8,000/month</p><p>About the Position</p><p>HYF Medical Center is looking for a proactive, creative, and results-oriented Marketing Officer to support our marketing and business development activities in Dubai.</p><p>The ideal candidate will have experience in healthcare, medical aesthetics, wellness, beauty, hospitality, or premium services, with strong skills in digital marketing, social media, content creation, lead generation, and customer engagement.</p><p>The Marketing Officer will work closely with the Marketing Director, Patient Services, Aesthetic Consultants, Membership Consultants, and Business Development team to increase brand awareness, generate qualified leads, attract new patients, and support business growth.</p><p> </p><p><b>Key Responsibilities</b></p><p>1. Marketing Activities</p><p>Assist in implementing the company’s marketing strategy and marketing campaigns.</p><p>Plan and execute online and offline marketing activities.</p><p>Support promotional campaigns for healthcare, medical aesthetics, longevity, regenerative medicine, and wellness services.</p><p>Conduct market research and monitor competitors and market trends.</p><p>Support the development of marketing materials and promotional content.</p><p>2. Digital Marketing & Social Media</p><p>Manage and update social media platforms.</p><p>Plan and publish engaging content for Instagram, Facebook, TikTok, LinkedIn, and other relevant platforms.</p><p>Coordinate with designers, photographers, videographers, and content creators.</p><p>Assist with Google Ads, Meta Ads, SEO, SEM, and other digital marketing activities.</p><p>Monitor social media engagement, website traffic, leads, and campaign performance.</p><p>3. Patient Lead Generation</p><p>Support campaigns designed to generate new patient inquiries and leads.</p><p>Follow up with marketing leads through WhatsApp, phone, email, and other channels when required.</p><p>Coordinate with Patient Services and Aesthetic Consultants to ensure timely lead follow-up.</p><p>Maintain and update customer and lead databases.</p><p>Support lead conversion and patient retention activities.</p><p>4. Medical Aesthetic & Healthcare Promotion</p><p> </p><p>Assist with marketing campaigns for:</p><p> </p><p>Dermatology & Aesthetic Medicine</p><p>Laser Treatments</p><p>Injectables & Skin Treatments</p><p>Regenerative Medicine</p><p>Longevity & Anti-Aging</p><p>Preventive Healthcare</p><p>Executive Health Check-ups</p><p>Men’s & Women’s Health</p><p>Wellness & Health Management</p><p>Premium Healthcare Membership Programs</p><p> </p><p>Ensure marketing materials are professional, accurate, and aligned with applicable UAE healthcare advertising requirements.</p><p> </p><p>5. Events & Promotions</p><p>Assist in organizing healthcare seminars, VIP events, exhibitions, networking events, and promotional activities.</p><p>Coordinate event invitations, registration, materials, photography, and follow-up.</p><p>Support partnerships with hotels, companies, communities, wellness organizations, and other relevant partners.</p><p>Assist with promotional campaigns and special events for VIP and international patients.</p><p>6. Content & Marketing Materials</p><p>Assist in developing social media posts, brochures, flyers, presentations, newsletters, and other marketing materials.</p><p>Coordinate healthcare-related content with doctors and medical professionals.</p><p>Support video and photo production for marketing campaigns.</p><p>Ensure all content reflects HYF Medical Center’s professional and premium brand image.</p><p>7. CRM & Marketing Reporting</p><p>Maintain accurate marketing and lead databases.</p><p>Track leads, inquiries, appointments, and campaign results.</p><p>Prepare regular marketing activity reports.</p><p>Monitor campaign performance and provide feedback to the Marketing Director.</p><p>Support the improvement of marketing campaigns based on data and results.</p><p><b>Qualifications & Experience</b></p><p>Bachelor’s degree in Marketing, Business Administration, Communications, Healthcare Management, or a related field preferred.</p><p>Minimum 2–3 years of marketing experience.</p><p>Experience in healthcare, medical aesthetics, dermatology, beauty, wellness, hospitality, or premium services is highly preferred.</p><p>Experience working with social media platforms and digital marketing tools.</p><p>Experience in content creation and marketing campaign coordination.</p><p>Experience with Google Ads, Meta Ads, SEO/SEM, CRM, or marketing analytics is an advantage.</p><p>UAE/Dubai market experience is highly preferred.</p><p>Experience working with VIP or international customers is an advantage.</p><p><b>Key Skills</b></p><p>Digital Marketing.Social Media Marketing.Content Marketing.Healthcare Marketing.Medical Aesthetic Marketing.Lead Generation.Patient Acquisition.Marketing Campaign Management</p><p>Event Management.Customer Relationship Management.CRM.Google Ads & Meta Ads</p><p>SEO / SEM.Market Research.Data Analysis.Communication & Coordination</p><p><b>Languages</b></p><p>Excellent English – Mandatory Chinese – Highly Preferred </p><p>Arabic or Russian – Advantageous</p><p>Personal Attributes</p><p>The ideal candidate should be:</p><p>Professional, confident, and presentable.Creative and proactive.Strong in communication and interpersonal skills.Results-oriented and commercially aware.Highly organized and detail-oriented.Good at multitasking and time management.Comfortable working in a fast-paced environment.Able to work independently and as part of a team.Experienced in dealing with VIP and international clients.Passionate about healthcare, medical aesthetics, wellness, and premium patient experience</p><p><b>What We Offer</b></p><p>Competitive salary: AED 4,000–8,000/month</p><p>Performance-based incentives</p><p>DHA-compliant medical insurance</p><p>Employment visa</p><p>Paid annual leave</p><p>Professional training and development</p><p>Opportunity to work with experienced international medical professionals</p><p>Exposure to VIP and international patients</p><p>Career growth opportunities</p><p>Professional and multicultural working environment</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Key Skills</b></p><p>Digital Marketing.Social Media Marketing.Content Marketing.Healthcare Marketing.Medical Aesthetic Marketing.Lead Generation.Patient Acquisition.Marketing Campaign Management</p><p>Event Management.Customer Relationship Management.CRM.Google Ads & Meta Ads</p><p>SEO / SEM.Market Research.Data Analysis.Communication & Coordination</p></div>
Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research. Established in 2006 by Mubadala in partnership with the UK’s Imperial College London, the Centre specializes in treating all types of diabetes and endocrine disorders, as well as focusing on diabetes research, training, and public health awareness. The Centre, which operates four branches across Abu Dhabi, Al Ain and Al Dhafra, has gained international recognition for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care in one place.<br><br>As a Guest Services Officer, you will be the welcoming face of our organization, delivering an exceptional experience to patients and visitors from the moment they arrive. You will play a key role in supporting the patient journey by managing registration, appointment scheduling, insurance verification, and front-desk services while ensuring accuracy, efficiency, and compliance with healthcare standards.<br><br>Responsibilities<br><br>Welcome patients and visitors, providing professional and compassionate customer service. Register patients accurately, verify demographics, and update electronic medical records (EMR). Schedule appointments and support pre-registration activities. Verify insurance eligibility and obtain required documentation and patient consents. Collect payments and process financial transactions in accordance with hospital policies. Ensure accurate patient identification and issue wristbands when applicable. Respond to patient inquiries in person and over the phone, coordinating with clinical and administrative teams. Maintain compliance with DOH, DHA, JCI, and organizational policies while supporting service excellence initiatives.<br><br>Qualifications<br><br>Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field. Previous experience in patient access, front office, customer service, hospitality, or a healthcare environment. Strong communication and interpersonal skills with a customer-focused approach. Experience using Electronic Medical Records (EMR) systems and Microsoft Office applications. Knowledge of medical insurance processes and patient registration is preferred. Ability to work in a fast-paced environment while maintaining accuracy, confidentiality, and professionalism.
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<span>We are seeking a highly qualified and experienced Consultant Plastic Surgeon to join a leading healthcare facility.<br> The successful candidate will provide comprehensive plastic and reconstructive surgical care, perform cosmetic and reconstructive procedures according to their expertise, and deliver safe, high-quality, patient-centered care.<br> Key Responsibilities Conduct comprehensive consultations, clinical assessments, and pre-operative evaluations.<br> Diagnose and manage patients requiring cosmetic, reconstructive, and plastic surgical procedures.<br> Perform a wide range of plastic and reconstructive surgeries according to qualifications and clinical expertise.<br> Perform cosmetic procedures including facial rejuvenation, body contouring, breast surgery, and other aesthetic procedures where qualified.<br> Perform reconstructive procedures following trauma, burns, cancer surgery, congenital conditions, and tissue loss.<br> Manage complex wounds, scars, soft-tissue defects, and post-surgical complications.<br> Develop individualized surgical plans based on patient expectations, clinical needs, and medical suitability.<br> Provide comprehensive pre-operative and post-operative care and monitor patient recovery.<br> Manage surgical complications and provide appropriate intervention when required.<br> Interpret relevant laboratory investigations and diagnostic imaging.<br> Counsel patients regarding treatment options, expected outcomes, risks, benefits, and post-operative care.<br> Collaborate with dermatologists, oncologists, general surgeons, ENT specialists, oral and maxillofacial surgeons, anesthesiologists, and other specialists.<br> Maintain accurate patient records, operative notes, consent forms, and clinical documentation.<br> Supervise and mentor junior surgeons and clinical staff where required.<br> Participate in multidisciplinary meetings, clinical audits, quality improvement initiatives, and Continuing Medical Education (CME).<br> Ensure compliance with relevant healthcare authority regulations, hospital policies, infection control standards, and patient safety protocols.<br> Participate in on-call duties and emergency surgical coverage as required.<br> Qualifications & Requirements MBBS or equivalent medical degree from a recognized institution.<br> MS / MCh / FRCS / American Board / Arab Board or equivalent recognized postgraduate qualification in Plastic & Reconstructive Surgery .<br> Minimum 5 years of post-specialization experience , including significant Consultant-level experience .<br> Strong experience in cosmetic and reconstructive plastic surgery.<br> Proven expertise in complex surgical procedures and patient management.<br> Excellent surgical skills, clinical judgment, leadership, communication, and decision-making abilities.<br> Ability to work effectively within a multidisciplinary healthcare team.<br></span> </div>
<p><strong>Company Description</strong> Express Ghayathi Medical Centre LLC-OPC is a healthcare provider serving the community in and around Al Ruwais Ghayathi Industrial City. The centre focuses on delivering accessible, high-quality primary and family healthcare services to a diverse patient population. It aims to offer patient-centered care that emphasizes safety, clinical excellence, and clear communication. The team works collaboratively to provide timely medical support for residents and workers in the industrial city. The organization encourages continuous professional growth and adherence to ethical medical standards.</p><p><strong>Role Description</strong> This is a full-time, on-site General Practitioner role based at Express Ghayathi Medical Centre LLC-OPC in Al Ruwais Ghayathi Industrial City. The General Practitioner will provide comprehensive primary care services, including patient consultations, diagnosis, treatment, and ongoing management of acute and chronic conditions. Responsibilities include conducting physical examinations, prescribing medications, ordering and interpreting diagnostic tests, and maintaining accurate medical records. The role involves coordinating care with nursing staff and other healthcare professionals, offering health education and preventive care, and following established clinical protocols. The General Practitioner will also participate in quality improvement activities and support training and guidance for clinical staff when needed.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong foundation in Medicine and Primary Care, with the ability to manage a wide range of acute and chronic health conditions.</li><li>Experience or training in Family Medicine, providing care across different age groups and focusing on holistic, continuous patient care.</li><li>Ability to collaborate effectively with Nursing staff and other healthcare professionals to deliver coordinated, patient-centered services.</li><li>Commitment to ongoing Training and professional development, including staying current with clinical guidelines and best practices.</li><li>Relevant medical degree and valid license or eligibility to practice as a General Practitioner according to local regulatory requirements.</li><li>Strong diagnostic, clinical decision-making, and problem-solving skills, with attention to detail and patient safety.</li><li>Effective communication skills, including clear documentation and the ability to explain medical information in an understandable way.</li><li>Willingness to work on-site in Al Ruwais IGhayathi ndustrial City and adapt to the needs of a diverse patient population.</li><li>Active DOH License or Eligibility letter</li></ul><p>.</p>
<p><b style="font-size: 11px;">Key responsibilities:</b></p> <ul> <li>Design, deploy and support LAN, WAN, wireless, SD-WAN, data centre, cloud connectivity and security solutions.</li> <li>Lead customer implementations, migrations, upgrades and optimisation projects, minimising business disruption.</li> <li>Configure and troubleshoot Cisco, Palo Alto, Fortinet, Aruba and F5 technologies; support privileged access management (PAM) solutions where required.</li> <li>Conduct infrastructure assessments, health checks and gap analyses, and recommend practical improvements.</li> <li>Investigate critical incidents, perform root cause analysis and coordinate vendor escalations.</li> <li>Contribute to high-level and low-level designs, migration and rollback plans, implementation procedures and operational documentation.</li> <li>Support high-availability and disaster recovery requirements while meeting customer security and governance standards.</li> <li>Deliver technical workshops and knowledge transfer, mentor junior engineers and act as an escalation point for assigned technologies.</li> </ul> <br> <p> <b>To thrive in this role, you need to have:</b> </p> <ul> <li>Strong expertise in Cisco enterprise networking, including routing and switching, wireless, SD-WAN and data centre technologies. Knowledge of BGP, OSPF, MPLS, VRF, VXLAN and related protocols is important.</li> <li>Hands-on experience with Palo Alto and Fortinet firewalls, security policies, VPNs and threat prevention.</li> <li>Experience with Aruba wired and wireless networking, including access control, and F5 BIG-IP application delivery and web application security.</li> <li>An understanding of network access control, high availability, cloud networking and security. PAM experience with platforms such as CyberArk, BeyondTrust or Delinea is advantageous.</li> <li>Strong troubleshooting, customer engagement, documentation and stakeholder-management skills, with the ability to lead technical discussions and guide junior engineers.</li> <li>Exposure to automation, scripting or infrastructure-as-code tools is advantageous.</li> </ul> <br> <p> <b>Academic Qualification and certifications:</b> </p> <ul> <li>Bachelor s degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering or a related field.</li> <li> <b>Mandatory:</b> Relevant vendor certification in networking or security.</li> <li> <b>Preferred:</b> Certifications such as CCNP or CCIE; PCNSA or PCNSE; Fortinet FCP, FCSS or FCX; Aruba professional-level certifications; or F5 BIG-IP certifications. Relevant PAM, cloud, security or ITIL certifications are advantageous.</li> </ul> <br> <p> <b>Required experience:</b> </p> <ul> <li>8 12 years of experience in enterprise networking and security environments.</li> <li>At least five years of hands-on experience with Cisco enterprise networking, five years with Palo Alto NGFW and five years with Fortinet security solutions.</li> <li>Three to five years of experience with Aruba wired and wireless infrastructure and F5 BIG-IP application delivery solutions.</li> <li>At least three years of experience with PAM solutions.</li> <li>Proven delivery of large-scale network transformation, migration and security projects, including support for mission-critical data centre or cloud environments.</li> <li>Experience in a customer-facing technical role, preparing designs and implementation documentation, managing escalations and leading technical delivery. Systems integrator experience is preferred.</li> </ul> <p> </p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering or a related field.</li><li> <b>Mandatory:</b> Relevant vendor certification in networking or security.</li><li> <b>Preferred:</b> Certifications such as CCNP or CCIE; PCNSA or PCNSE; Fortinet FCP, FCSS or FCX; Aruba professional-level certifications; or F5 BIG-IP certifications. Relevant PAM, cloud, security or ITIL certifications are advantageous.</li><li>8 12 years of experience in enterprise networking and security environments.</li><li>At least five years of hands-on experience with Cisco enterprise networking, five years with Palo Alto NGFW and five years with Fortinet security solutions.</li><li>Three to five years of experience with Aruba wired and wireless infrastructure and F5 BIG-IP application delivery solutions.</li><li>At least three years of experience with PAM solutions.</li><li>Proven delivery of large-scale network transformation, migration and security projects, including support for mission-critical data centre or cloud environments.</li><li>Experience in a customer-facing technical role, preparing designs and implementation documentation, managing escalations and leading technical delivery. Systems integrator experience is preferred.</li></ul>
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<p><b><u>About the Role</u></b></p><p> </p><p>The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Ground Operations. On matters concerning Flight Dispatch the role will report to the Director, Flight Operations. </p><p> </p><p><b>Key Account</b></p><ul><li>Act as the key interface between the customer and all relevant departments in the company. </li><li>Requires a high degree of customer service and respond timely by phone and email. </li><li>Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.</li><li>Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance. </li><li>Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.</li><li>Coordinate maintenance schedule with the owner. </li><li>Coordinate with the Finance department on invoicing. </li><li>Proactively communicating with internal and external customers to ensure customer satisfaction.</li><li>Problem solving Initiative and resolve issues with little direction </li><li>Establishing and maintaining successful customer service relationships</li><li>Assist with charter Sales enquiries and setting up of flights. </li><li> </li></ul><p><b>Flight Dispatch</b></p><ul><li>Manage all customer requests on early and late shifts and weekends</li><li>Coordinate all handling activities including 3rd party services through the German Operations Control Center</li><li>Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty</li><li>Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center</li><li>Ensure maximum consideration is given to customer service standards at all times</li><li>Collate and distribute and crew briefings according to the GCAA Dispatch checklist</li><li>Distributes various reports to relevant departments as and when required.</li><li>Deal with all client problems on an on-going basis</li><li>Monitor flight progress (Flight watch)</li><li>Organization of all required support for aircraft and crew members through Crew Services & OCC.</li><li>Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center</li><li>Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule</li><li>Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Minimum Qualifications/Experience:</b></p><ul><li>High School Certificate</li><li>Valid unrestricted UAE driver’s license essential</li><li>Previous experience within aviation in a similar role essential</li><li>VIP experience desirable</li><li>Valid UAE GCAA Dispatcher License</li><li>Fluency in English is required; proficiency in additional languages is an advantage.</li></ul><p> </p><p> </p><p><b>Job-Specific Skills:</b></p><ul><li>Detail oriented methodical approach to solving/performing tasks </li><li>Ability to handle multiple tasks and work under pressure </li><li>Pride in performing to the best of own ability </li><li>Good communications and interpersonal skills </li><li>Able to make decisions on limited information and analysis</li><li>Able to quickly process multi-level problems simultaneously</li><li>Able to manage constantly changing plans and priorities </li><li>Able to manage multiple information sources and demands under pressure</li></ul><p> </p><p> </p><p>All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for – only those with the required qualifications will be contacted.</p><p><br></p></div>
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<span>Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre.<br> In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests.<br> You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.<br> As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have.<br> Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.<br> Responsibilities Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.<br> Provide accurate information regarding flight schedules, bookings, and services offered by Beond.<br> Assist guests with changes to their reservations and travel itineraries.<br> Address complaints and resolve issues promptly while maintaining a high level of customer service.<br> Document guest interactions and feedback to improve service quality.<br> Collaborate with other departments to ensure smooth operations and enhance guest experience.<br> High school diploma or equivalent; a degree in hospitality or related field is a plus.<br> Previous experience in customer service or contact centre environments is mandatory.<br> Prior experience as a travel consultant is an advantage.<br> Excellent communication skills, both verbal and written, with a strong command of English.<br> Preferred candidates should possess fluency in Arabic, Russian, or French.<br> Proficiency in using computer systems and customer relationship management (CRM) software.<br> Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.<br> Strong problem-solving skills and a proactive approach to guest service.<br> Availability to work flexible hours, including nights, weekends, and holidays.<br></span> </div>
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<br>Company Description<br><br><p>Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.</p><br><p>We have an excellent team with diverse background, education and skills making it a comfortable working environment.</p><br><br>Job Description<br><br><p>As a Steward, you will be responsible of cleaning and re-stock of clean equipment of the outlet stewarding station assigned to ensure smooth functioning and that hygienic standards are maintained under the general guidance of the Stewarding Team Leader in accordance to the Hotel’s Policies and Procedures. </p><br><br>Qualifications<br><br><ul><li>Ability to work under pressure</li><li>Able to follow instructions</li><li>Positive attitude</li><li>Previous relevant work and hospitality experience.</li><li>Flexibility to respond to a range of various work situations</li></ul><br>Additional Information<br><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><p>http://www.novotelsharjahexpocentre.com/</p><br> </div>
<div><strong>ABOUT DHL Express & WHAT YOU CAN EXPECT</strong></div><div><div><br></div><div>At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World’s Best Workplaces, including being ranked#2 on the Fortune World’s Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.</div></div><div><br></div><div><strong>JOB OVERVIEW</strong></div><div><br></div><div>The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</div><div><br></div><div><strong>MAIN RESPONSIBILITIES</strong></div><div><br></div><div>•Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</div><div>•Ensure that a high level of professional rapport is developed and maintained with all customers</div><div>•Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</div><div>•Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</div><div>•Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</div><div>•Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices</div><div>•Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</div><div>•Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</div><div>•Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</div><div>•Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</div><div>•Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</div><div>•Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</div><div>•Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</div><div>•Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</div><div>•Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments delivered (TCPC or IMPEX) or accepted at the counter</div><div>•Provide follow up for the call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</div><div><br></div><div><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></div><div><br></div><div>•Excellent verbal communication skills and interpersonal style</div><div>•Excellent personal presentation, grooming and hygiene</div><div>•Excellent organisational skills, including ability to prioritise workload</div><div>•Ability to effectively contribute as a team member as part of a busy team</div><div>•Proven ability to work under pressure in a fast paced, time sensitive environment</div><div>•Demonstrated ability to use initiative/judgement to solve job related issues</div><div>•Good understanding of DHL Network</div><div>•Strong problem solving capability</div><div>•Must be comfortable working in shifts, including evenings, weekends, and public holidays as required by business needs.</div><div>•Passion to provide excellent Customer Service</div><div>•Right first time philosophy</div><div>•Sound educational back ground with knowledge of the Service Industry, an added advantage</div><div>•Working knowledge of Microsoft Word, Excel and Power Point.</div><div>•Good oral and written communication skills in English</div><div>•Self motivated individual capable of taking ownership and working independently</div><div>•Tolerance for stress in a fast paced working environment.</div><div>•Adheres to policies and procedures</div><div>•Possesses good relationship building and interpersonal skills</div>
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<span><br>POSITION SUMMARY<br>Provide direction to the team of Mini Bar/Refreshment Center Attendants. Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. and facilitate positive guest experience with the in-room refreshment center. Inventory refreshment center, in-room accessories and promotional materials and replace if required. Maintain the cleanliness and appearance of each refreshment center. Record sales using the computer system and restock bars as instructed. Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations. Use computer and software programs to assign guest rooms to all attendants and follow up to confirm that all attendants’ notes are relayed to management. Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory. Place orders for products with suppliers in the event of an emergency. Respond to requests from guests and assign to the proper attendant. Communicate any issues regarding the refreshment center operation with hotel management.<br>Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Ensure staff is working together as a team to ensure optimum service to guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<p><span><strong>About Dubai Future Foundation:</strong></span></p><br><p><span>Dubai Future Foundation (DFF) was established in 2016 to institutionalize future-shaping for Dubai and strengthen the city’s position as a leading global city of the future. The Foundation works in partnership with government and private-sector entities to imagine, design and accelerate Dubai’s future. Its work spans five strategic areas: future foresight, knowledge dissemination, capacity building, future design and future acceleration. At the heart of DFF’s mandate is turning future-focused ideas and opportunities into tangible outcomes. The Foundation embraces risk-taking, agility and foresight as key attributes in navigating emerging opportunities and challenges. DFF is guided by a core belief that leading in the present is not enough; the future must be actively imagined, designed and executed.</span></p><br><br> <p>LIFE AT DUBAI FUTURE FOUNDATION</p><br><p>Dubai Future Foundation (DFF) aims to realize the wise vision of Dubai’s leadership to keep Dubai 10 years ahead, institutionalizing future-oriented thinking and forward-looking methodologies that position Dubai as the leading city of the future.</p><br><p>In collaboration with government entities, global institutions, startups, and innovators, DFF drives collective efforts to imagine, design, and execute the best possible future for humanity.</p><br><p>Under the supervision of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council of Dubai, and Chairman of the Board of Trustees of DFF, the Foundation oversees a portfolio of initiatives that include the Museum of the Future, Area 2071, Dubai Future Accelerators, Dubai Future Labs, Dubai Future Academy, Dubai Future Forum, Dubai Centre for AI, and the Dubai RDI Program.</p><br><p>Through these platforms, DFF institutionalizes foresight, enables innovation, builds talent, and designs the systems and industries that will keep Dubai 10 years ahead in every dimension of its future.</p><br><p>For more information on the initiatives, projects, and programs of Dubai Future Foundation, please visit the website: www.dubaifuture.ae</p><br><p>WHERE DOES THIS ROLE FIT INTO THE BIGGER PICTURE?</p><br><p>The Manager, Strategic Initiatives sits within the Strategy function, supporting the Institute's key strategic priorities — Research Centre activation, governance and organisation design, and commercialisation.</p><br><p>The role bridges leadership's strategic vision with on-the-ground execution, working closely with Research Centre teams, TTO, Investments & Deal Structuring, External Outreach, and Support Services, and forms part of the analytical foundation of the Institute's growing embedded strategy capability.</p><br><p>MANAGER, STRATEGIC INITIATIVES</p><br><p>As the Manager, Strategic Initiatives, you will support the delivery of strategic priorities through rigorous research, analysis, project delivery, and stakeholder coordination.</p><br><p>The role will contribute to Research Centre activation, commercialisation initiatives, governance and organisation design, while providing analytical and execution support to senior leadership and governance committees.</p><br><p>WORKSTREAM DELIVERY</p><br><p>• You will support and independently deliver workstreams across strategic initiatives, including Research Centre activation and commercialisation projects.</p><br><p>• You will conduct research, benchmarking and data analysis, including against comparable global research institutes.</p><br><p>ANALYSIS & REPORTING</p><br><p>• You will develop presentations, reports and business cases for senior leadership and governance committees.</p><br><p>• You will coordinate project plans, risks, milestones and actions across strategic initiatives.</p><br><p>ORGANISATION & GOVERNANCE SUPPORT</p><br><p>• You will support operating model, governance and organisation design work for HQ functions and Research Centres.</p><br><p>• You will engage stakeholders and monitor implementation progress against milestones.</p><br><p>CONTINUOUS IMPROVEMENT</p><br><p>• You will contribute to continuous improvement of the team's methodologies and tools.</p><br><p>WHY THIS ROLE IS IMPORTANT?</p><br><p>This role turns strategic priorities into action through rigorous research, benchmarking and analysis that inform senior leadership and governance decisions, and through hands-on project delivery that keeps initiatives on track.</p><br><p>It is a foundational role in building the Institute's strategic and organisational maturity as it scales.</p><br><p>WHAT DUBAI FUTURE FOUNDATION OFFERS?</p><br><p>DFF offers a dynamic and mission-driven environment that values collaboration, excellence, and measurable impact.</p><br><p>You will work alongside multidisciplinary teams passionate about execution, innovation, and the future of Dubai.</p><br><p>Expect diverse challenges, high-level exposure, and the opportunity to contribute directly to shaping Dubai’s readiness for the future.</p><br> <p>WHO WE’RE LOOKING FOR?</p><br><p>QUALIFICATIONS & EXPERIENCE</p><br><p>• You will have 5–8 years of experience in strategy, management consulting, PMO or transformation.</p><br><p>• Exposure to research, scientific, or government/quasi-government institutions is an advantage.</p><br><p>• You will have a Bachelor's degree in Business, Economics, Public Policy or a related field.</p><br><p>• A Master's degree, MBA or equivalent, is preferred.</p><br><p>SKILLS & COMPETENCIES</p><br><p>• You will have strong analytical capability.</p><br><p>• You will have strong research and benchmarking skills.</p><br><p>• You will have strong business writing skills.</p><br><p>• You will have strong problem-solving skills.</p><br><p>• You will have strong project management skills.</p><br><p>• You will have strong communication skills.</p><br><p>• You will have the ability to work effectively as part of a team.</p><br> </div>
<strong>Overview<br><br></strong>As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions.<br><br>You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).<br><br>This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.<br><br>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br><strong>Responsibilities<br><br></strong><ul><li>Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.</li><li>Accountable for overall data center service compliance and quality.</li><li>Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. </li><li>Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.</li><li>Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.</li><li>Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.</li><li>Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. </li><li>Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.</li><li>Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.</li><li>Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.</li><li>1+ year(s) experience directing, supervising, or managing others.</li><li>Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays<br><br></li></ul><strong>Background Check Requirements<br><br></strong>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:<br><br><ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.<br><br></li></ul>While not required, we also look for the following <strong><em>Preferred Qualifications:<br><br></em></strong><ul><li>Associate degree in Computer Science or related field and/or equivalent work experience.</li><li>4+ years’ experience supporting IT equipment or related technology.</li><li>3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.</li><li>Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).</li><li>2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.<br><br></li></ul>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.<br><br>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <strong>requesting accommodations.</strong>
<p><strong>Job Summary :</strong> The Personal Accountant and Administrator keeps complete, accurate and reconciled financial records for a family with bank accounts and assets. Records cover the principals, their children, extended family support and household staff. The role is the family's day-to-day contact with bank relationship managers on operational matters. It tracks major spending against approved budgets, reconciles transactions between personal accounts and the family's businesses, and keeps documents, renewals and adviser deadlines under control. The job holder works independently and prepares payments for approval; they do not release payments or make investment decisions.</p><strong>Family expense accounting and reconciliation</strong><ul><li>Record all personal and family income and expenditure across bank accounts, credit cards and cash.</li><li>Categorise each transaction by family member, cost centre and expense category.</li><li>Track regular support payments and medical costs for extended family against agreed amounts.</li><li>Reconcile all bank accounts, credit cards and cash balances monthly and resolve discrepancies.</li><li>Keep supporting receipts and invoices for every transaction and obtain any that are missing.</li></ul>Identify unusual spending, duplicate charges, unused subscriptions and avoidable fees. <strong>Household budget and household staff costs</strong><ul><li>Prepare monthly and annual household budgets for approval and monitor spending against them.</li><li>Maintain the schedule of recurring bills, including utilities, telecoms, insurance, groceries and maintenance.</li><li>Maintain records of household staff salaries, advances, reimbursements, leave, air tickets, visa and medical insurance costs, and end-of-service gratuity.</li><li>Manage and reconcile the household petty cash float.</li></ul>Confirm goods and services received with household staff and suppliers before payment is prepared. <br><strong>Banking operations</strong><ul><li>Act as the family's day-to-day contact with relationship managers at its banks on operational matters.</li><li>Handle service requests, including statements, cards and limits, cheque books, standing orders, beneficiaries, account updates and KYC renewals.</li><li>Prepare transfer and payment instructions for approval and file all confirmations.</li><li>Monitor balances, scheduled debits, cheque clearances and minimum balance requirements.</li><li>Prepare documentation for cross-border transfers and account remittances.</li></ul>Obtain bank charges and foreign exchange quotations on request. <br><strong>Business and personal reconciliation</strong><ul><li>Record and reconcile reimbursements, drawings, loans and transfers between personal accounts and the family's businesses.</li><li>Identify business expenses paid personally, submit claims to the relevant company finance team and follow up until reimbursed.</li></ul>Agree the balance with each company finance team monthly. <br><strong>Major spending and project budgets</strong><ul><li><strong>Projects:</strong> maintain the project budget; track contractor and supplier payments against approved quotes, milestones, variations and retentions; reconcile invoices with the project manager; report cumulative spend against budget.</li><li><strong>Property:</strong> keep separate records of rent, service charges, maintenance, utilities and insurance for each property. Maintain rental schedules covering rent due, overdue collections, security deposits and tenancy renewals; follow up with property managers and escalate collection delays.</li><li><strong>Education:</strong> maintain a term-by-term schedule of school fees and related costs for each child.</li></ul><strong>Travel and vehicles:</strong> track family travel, vehicle finance, insurance, registration, servicing, fuel, tolls and fines. <strong>Documents and renewals</strong><ul><li>Set up and maintain a secure, searchable digital filing system with consistent naming and access restricted to authorised people.</li><li>Maintain a renewal calendar for identity documents, residence visas (family and household staff), passports, insurance policies, tenancy contracts and tenancy registrations, vehicle registrations, driving licences and school contracts.</li><li>Review renewals at least 60 days before expiry, initiate them within the relevant renewal window and see them through to completion, coordinating with PRO services where needed.</li><li>Keep an inventory of important original documents and their storage locations.</li></ul>Maintain current trackers, contact lists and documented procedures, with a secure handover for authorised cover during absence. <br><strong>Reporting, cash planning and adviser coordination</strong><ul><li>Maintain a rolling three-month forecast of expected income and commitments.</li><li>Flag funding needs early enough for transfers to be approved and completed.</li><li>Produce the monthly report: balances by account and currency, spending against budget, project spend, business reconciliation balance, renewals due in 60 days, and decisions needed.</li><li>Coordinate with the family's appointed accountants and tax advisers; prepare the schedules they request and track adviser-confirmed deadlines to completion.</li></ul>Keep copies of submitted returns, payment confirmations and related correspondence. <strong>Decision-making authority</strong><ul><li>The job holder prepares and verifies; the Principal or spouse approves and releases.</li><li><strong>Recording, categorising and reconciling transactions:</strong>Personal Accountant: decides; Principal or spouse: informed monthly.</li><li><strong>Preparing payments and transfers:</strong>Personal Accountant: prepares and verifies; Principal or spouse: approves and releases.</li><li><strong>Bank service requests (statements, cards, KYC):</strong>Personal Accountant: initiates; Principal or spouse: signs where required.</li><li><strong>Household budgets:</strong>Personal Accountant: proposes; Principal or spouse: approves.</li><li><strong>Changes to supplier or beneficiary bank details:</strong>Personal Accountant: verifies by call-back to a known contact; Principal or spouse: approves.</li><li><strong>Investments, borrowing and contracts:</strong>Personal Accountant: no authority; Principal or spouse: decides.</li><li>The job holder has no signing authority or payment release rights. Bank access is view-only or preparer-only, using individual credentials.</li><li>Where instructions from the Principal and spouse conflict, the job holder raises it with both before acting.</li><li>Every payment has a documented approval trail.</li></ul>Promptly escalate suspected fraud, unexplained transactions, missing funds, data breaches and deadlines at risk to the Principal or spouse. Document the issue and follow up on agreed actions. <br><br><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance or Commerce.</li><li><strong>Experience:</strong> 5+ years of hands-on accounting, including managing multiple bank accounts and currencies independently.</li><li><strong>Technical skills:</strong> Bookkeeping, bank and card reconciliations, budget tracking, financial reporting; advanced Excel or Google Sheets (pivot tables, lookups); practical experience with accounting software and digital document management systems.</li><li><strong>Knowledge:</strong> Banking practice.</li><li><strong>Languages:</strong> Fluent written and spoken English.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Join us at Miral Experiences!</strong><br>Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.<br>We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.<br><strong>About the Role</strong><br>We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies.<br>The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape.<br><strong>Key Responsibilities</strong><br><strong>Infrastructure Operations & Administration</strong><br><ul><li>Manage, maintain, and optimize enterprise on-premises infrastructure and services.</li><li>Administer and support Windows and Linux server environments.</li><li>Perform operating system upgrades, patch management, and infrastructure maintenance activities.</li><li>Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services.</li><li>Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms.</li><li>Administer VMware private cloud infrastructure and virtualized environments.</li><li>Manage server hardware, storage platforms, and associated infrastructure services.</li><li>Maintain email, antivirus, anti-spam, endpoint protection, and security platforms.</li><li>Support call center infrastructure and related technologies.</li><li>Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions.</li><li>Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity.</li></ul><strong>Monitoring, Incident Management & Security</strong><br><ul><li>Monitor infrastructure performance, availability, and security events across the environment.</li><li>Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Perform regular system health checks, capacity reviews, and performance assessments.</li><li>Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines.</li><li>Ensure compliance with organizational security standards, regulatory requirements, and best practices.</li></ul><strong>Backup, Disaster Recovery & Business Continuity</strong><br><ul><li>Manage enterprise backup solutions and recovery processes.</li><li>Execute disaster recovery and business continuity procedures to ensure operational resilience.</li><li>Perform regular testing and validation of backup and recovery capabilities.</li><li>Maintain accurate documentation of recovery plans, configurations, and infrastructure assets.</li></ul><strong>Infrastructure Improvement & Automation</strong><br><ul><li>Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices.</li><li>Identify opportunities for automation using PowerShell and other administration tools.</li><li>Maintain accurate infrastructure inventories, documentation, standards, and operational procedures.</li><li>Support infrastructure projects, technology upgrades, migrations, and implementation initiatives.</li><li>Research emerging technologies and provide recommendations to enhance services and operational efficiency.</li></ul><strong>Collaboration & Stakeholder Support</strong><br><ul><li>Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives.</li><li>Collaborate on the secure design, implementation, and deployment of new technologies.</li><li>Support security awareness initiatives by helping employees understand technology and information security requirements.</li><li>Provide technical guidance and support during audits, assessments, and compliance reviews.</li></ul><strong>What We Are Looking For</strong><br><strong>Education & Certifications</strong><br><strong>Essential</strong><br><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li><li>Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.</li><li>VMware Certified Professional (VCP) or equivalent VMware certification.</li><li>ITIL Certification.</li></ul><strong>Preferred</strong><br><ul><li>MBA or postgraduate qualification.</li><li>Project Management certification (Agile and/or Waterfall).</li><li>ISO 27001 certification or related information security credentials.</li></ul><strong>Experience</strong><br><strong>Essential</strong><br><ul><li>Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.</li><li>Proven experience managing enterprise on-premises Microsoft and VMware environments.</li><li>Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.</li></ul><strong>Preferred</strong><br><ul><li>Experience managing infrastructure projects and technology implementations.</li><li>Exposure to large enterprise environments with complex infrastructure requirements.</li></ul><strong>Technical Skills & Knowledge</strong><br><strong>Essential</strong><br><ul><li>Strong experience designing, implementing, and supporting on-premises infrastructure solutions.</li><li>In-depth knowledge of compute, storage, networking, virtualization, security, and identity management technologies.</li><li>Expertise in Microsoft ecosystem technologies, including Active Directory, Microsoft 365, SCCM, SCOM, and Intune.</li><li>Hands-on experience with VMware infrastructure and virtualization platforms.</li><li>Experience with PowerShell and other automation tools.</li><li>Knowledge of enterprise backup, disaster recovery, and business continuity solutions.</li><li>Strong analytical, troubleshooting, and problem-solving abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.</li></ul><strong>Preferred</strong><br><ul><li>Knowledge of GDPR and international data privacy regulations.</li><li>Understanding of PCI standards, ISO frameworks, and UAE cybersecurity regulations.</li><li>Familiarity with information security governance, risk management, and operational security practices.</li></ul><strong>Shape the Future With Us</strong><br>At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.<br>From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.<br>We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.<br><br>Miral Experiences </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Join us at Miral Experiences!</strong><br>Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.<br>We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.<br><strong>About the Role</strong><br>We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies.<br>The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape.<br><strong>Key Responsibilities</strong><br><strong>Infrastructure Operations & Administration</strong><br><ul><li>Manage, maintain, and optimize enterprise on-premises infrastructure and services.</li><li>Administer and support Windows and Linux server environments.</li><li>Perform operating system upgrades, patch management, and infrastructure maintenance activities.</li><li>Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services.</li><li>Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms.</li><li>Administer VMware private cloud infrastructure and virtualized environments.</li><li>Manage server hardware, storage platforms, and associated infrastructure services.</li><li>Maintain email, antivirus, anti-spam, endpoint protection, and security platforms.</li><li>Support call center infrastructure and related technologies.</li><li>Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions.</li><li>Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity.</li></ul><strong>Monitoring, Incident Management & Security</strong><br><ul><li>Monitor infrastructure performance, availability, and security events across the environment.</li><li>Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders.</li><li>Conduct root cause analysis and implement corrective and preventive actions.</li><li>Perform regular system health checks, capacity reviews, and performance assessments.</li><li>Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines.</li><li>Ensure compliance with organizational security standards, regulatory requirements, and best practices.</li></ul><strong>Backup, Disaster Recovery & Business Continuity</strong><br><ul><li>Manage enterprise backup solutions and recovery processes.</li><li>Execute disaster recovery and business continuity procedures to ensure operational resilience.</li><li>Perform regular testing and validation of backup and recovery capabilities.</li><li>Maintain accurate documentation of recovery plans, configurations, and infrastructure assets.</li></ul><strong>Infrastructure Improvement & Automation</strong><br><ul><li>Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices.</li><li>Identify opportunities for automation using PowerShell and other administration tools.</li><li>Maintain accurate infrastructure inventories, documentation, standards, and operational procedures.</li><li>Support infrastructure projects, technology upgrades, migrations, and implementation initiatives.</li><li>Research emerging technologies and provide recommendations to enhance services and operational efficiency.</li></ul><strong>Collaboration & Stakeholder Support</strong><br><ul><li>Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives.</li><li>Collaborate on the secure design, implementation, and deployment of new technologies.</li><li>Support security awareness initiatives by helping employees understand technology and information security requirements.</li><li>Provide technical guidance and support during audits, assessments, and compliance reviews.</li></ul><strong>What We Are Looking For</strong><br><strong>Education & Certifications</strong><br><strong>Essential</strong><br><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related discipline.</li><li>Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.</li><li>VMware Certified Professional (VCP) or equivalent VMware certification.</li><li>ITIL Certification.</li></ul><strong>Preferred</strong><br><ul><li>MBA or postgraduate qualification.</li><li>Project Management certification (Agile and/or Waterfall).</li><li>ISO 27001 certification or related information security credentials.</li></ul><strong>Experience</strong><br><strong>Essential</strong><br><ul><li>Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.</li><li>Proven experience managing enterprise on-premises Microsoft and VMware environments.</li><li>Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.</li></ul><strong>Preferred</strong><br><ul><li>Experience managing infrastructure projects and technology implementations.</li><li>Exposure to large enterprise environments with complex infrastructure requirements.</li></ul><strong>Technical Skills & Knowledge</strong><br><strong>Essential</strong><br><ul><li>Strong experience designing, implementing, and supporting on-premises infrastructure solutions.</li><li>In-depth knowledge of compute, storage, networking, virtualization, security, and identity management technologies.</li><li>Expertise in Microsoft ecosystem technologies, including Active Directory, Microsoft 365, SCCM, SCOM, and Intune.</li><li>Hands-on experience with VMware infrastructure and virtualization platforms.</li><li>Experience with PowerShell and other automation tools.</li><li>Knowledge of enterprise backup, disaster recovery, and business continuity solutions.</li><li>Strong analytical, troubleshooting, and problem-solving abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.</li></ul><strong>Preferred</strong><br><ul><li>Knowledge of GDPR and international data privacy regulations.</li><li>Understanding of PCI standards, ISO frameworks, and UAE cybersecurity regulations.</li><li>Familiarity with information security governance, risk management, and operational security practices.</li></ul><strong>Shape the Future With Us</strong><br>At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.<br>From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.<br>We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.<br> </div>
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