Call Center Jobs in UAE

Company Description MyThings - أشيائي is a Jordanian multi-category last-mile delivery and Q-commerce platform that provides food, groceries, pharmacy items, electronics, gift cards, and more across Jordan in about 35 minutes, 24/7. The company focuses on price transparency, honesty, and quality to redefine delivery services based on a deep understanding of local needs. Founded in Amman in August 2021, MyThings is 100% Jordanian, with all technology—from mobile apps to dispatch, CRM, MDM, and a bilingual chatbot—developed in-house by a Jordan-based engineering team. The platform is dedicated to supporting Jordan’s local economy by keeping resources within the community and offering real price matching, a local call center, and no hidden fees. With rapid growth and global standards, MyThings seeks passionate individuals eager to shape the future of last-mile delivery in Jordan.<br>Role Description The Owner at MyThings - أشيائي is responsible for providing strategic direction, overseeing daily operations, and ensuring the company’s sustainable growth. This full-time, on-site role in Amman involves defining and refining the business model, setting performance and service quality standards, and guiding product and technology roadmaps in collaboration with the leadership and engineering teams. The Owner will manage key partnerships, supervise financial planning and budgeting, and monitor operational metrics across delivery, customer service, and marketplace functions. The role also includes building and mentoring a high-performing team, nurturing a culture of transparency and innovation, and representing the company with investors, partners, and community stakeholders. The Owner will regularly review market trends and customer feedback to drive continuous improvement and maintain alignment with MyThings’ mission of supporting the local economy and delivering exceptional service.<br>Qualifications<br> Strong strategic planning and business management skills, including experience in setting long-term vision, growth targets, and operational priorities. Proven leadership and people management abilities, with a track record of building, mentoring, and retaining diverse, high-performing teams. Solid financial acumen, including budgeting, P&L oversight, and data-driven decision-making for revenue growth and cost optimization. Experience in operations management, preferably in last-mile delivery, logistics, e-commerce, or Q-commerce environments. Understanding of product development and technology-driven businesses, with the ability to collaborate effectively with engineering and product teams. Excellent communication and negotiation skills, capable of managing relationships with partners, vendors, investors, and internal stakeholders. Familiarity with the Jordanian market and regulatory landscape, and commitment to supporting the local economy and tech ecosystem. Bachelor’s degree in Business, Management, Engineering, or a related field; advanced degree (MBA

<ul><li><p>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</p></li><li><p>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</p></li><li><p>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</p></li><li><p>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</p></li><li><p>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</p></li><li><p>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</p></li><li><p>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</p></li><li><p>Resolve system issues in coordination with IKEA IT and Call Center teams.</p></li><li><p>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</p></li><li><p>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</p></li><li><p>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</p></li><li><p>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</p></li><li><p>Perform Purchase and Inventory reconciliation between Navision and SAP.</p></li><li><p>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</p></li><li><p>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</p></li><li><p>Prepare monthly Aging Reports and work on AR Provision.</p></li><li><p>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</p></li><li><p>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</p></li><li><p>Coordinate with shared services and external auditors for audits and implementation of recommendations.</p></li><li><p>Work collaboratively to ensure compliance with internal controls and policies.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Proficient in MS Office and Excel.</p></li><li><p>Strong knowledge of ERP systems such as SAP & Navision.</p></li><li><p>Excellent coordination and communication skills.</p></li><li><p>Ability to manage complex reconciliations and financial reporting.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's degree in finance.</p></li><li><p>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</p></li><li><p>Experience with SAP and Navision accounting software systems.</p></li><li><p>Knowledge of tax filing and accounting is advantageous.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Some careers shine brighter than others.</strong></p><br><br><p>If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further</p><br><br><br><p>HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.</p><br><br><br><p>The Cards Business Support supports the Sales Quality function by executing post-sale quality assurance activities, including customer quality assurance, verification calls and call monitoring, for credit card applications sourced through third-party sales agents within the Direct Oversight Mode (DOM).</p><br><br><p>The role focuses on accurate execution, risk identification, and adherence to defined quality frameworks, ensuring that all customer interactions are compliant, transparent, and aligned with HSBC standards.</p><br><br><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Conduct outbound quality assurance calls to customers following credit card applications</li><li>Confirm customer consent and validate authenticity of applications</li><li>Verify that key product features, fees, and terms have been clearly communicated</li><li>Identify and record instances of mis-selling, misinformation, or non-compliance</li><li>Review recorded sales calls across DOM channel (where available)</li><li>Assess adherence to approved scripts, product positioning, and communication standards</li><li>Ensure all activities are aligned with internal policies and UAE regulatory requirements</li><li>Escalate identified risks in a timely manner</li><li>Complete QA scorecards accurately and consistently as per guidelines</li><li>Maintain proper documentation of QA outcomes (pass/fail, observations, escalations)</li><li>Support reporting by highlighting recurring issues and trends</li><li>Provide feedback to the Quality Assurance Manager/ Channel Manager on common gaps and risks</li><li>Support improvements to QA processes, scripts, and frameworks</li><li>Contribute to enhancing overall sales quality and customer experience</li></ul><br><p><strong>To be successful in the role, you should meet the following requirements:</strong></p><br><br><ul><li>1–3 years of relevant experience in banking, call center, tele sales, or quality assurance</li><li>Basic knowledge of retail banking products, particularly credit cards, is advantageous</li><li>Strong communication and customer interaction skills</li><li>Good listening ability and attention to detail</li><li>Ability to follow structured processes and guidelines</li><li>Basic analytical skills with ability to identify inconsistencies</li><li>Time management and ability to meet deadlines</li><li>A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)</li></ul><br><br><br><p><strong>You’ll achieve more at HSBC.</strong></p><br><br><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</p><br><br><p>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><br><br><p>Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Diagnose and manage patients with neurological disorders in both outpatient and inpatient settings in accordance with approved clinical privileges.</p></li><li><p>Oversee Neuro-Diagnostic Laboratory services, including EEG and EMG, and support the training and development of technicians as required.</p></li><li><p>Provide on-call coverage and timely consultation for neurological emergencies.</p></li><li><p>Participate in clinical meetings, educational conferences, and continuous medical education activities.</p></li><li><p>Support quality improvement initiatives and promote high standards of patient care and safety.</p></li><li><p>Maintain effective communication and professional relationships while ensuring compliance with hospital policies, ethical standards, and patient confidentiality requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>MBBS with MD/DM in Neurology (or equivalent recognized qualification)</p></li><li><p>Valid MOH or DHA License / Eligibility Letter</p></li><li><p>Minimum 5 to 8 years of post-specialization experience preferred</p></li><li><p>Strong clinical decision-making skills with a patient-centered approach.</p></li><li><p>Ability to collaborate effectively with multidisciplinary healthcare teams.</p></li><li><p>Good communication skills and commitment to maintaining high standards of patient care.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</p><br> <p>We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</p><br> <p>To successful candidates, we offer a diverse progressive corporate working environment&nbsp;with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br> Job Description <strong>Job Purpose:</strong> <p>To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</p><br> <strong>Key Responsibilities:</strong> <ul> <li><p>Handle inbound and outbound calls in a professional manner.</p><br></li> <li><p>Respond to customer inquiries via phone, email, or other communication channels.</p><br></li> <li><p>Resolve customer complaints and escalate issues when necessary.</p><br></li> <li><p>Provide accurate information regarding services, offers, and company updates.</p><br></li> <li><p>Maintain detailed and accurate records of interactions in the system.</p><br></li> <li><p>Coordinate with internal teams to ensure timely resolution of customer requests.</p><br></li> <li><p>Support customer retention initiatives and contribute to enhancing client satisfaction.</p><br></li> </ul> Desired Skill &amp; Expertise <ul> <li><p>UAE National wit Family Book.</p><br></li> <li><p>Strong communication skills in English and Arabic.</p><br></li> <li><p>Previous experience in customer service, call center, or administrative roles is preferred.</p><br></li> <li><p>Ability to multitask, manage time effectively, and work independently.</p><br></li> <li><p>Tech-savvy with basic computer and CRM knowledge.</p><br></li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a highly qualified and experienced Consultant Physical Medicine &amp; Rehabilitation (PM&amp;R) with a valid DHA License or DHA Eligibility to join a leading healthcare facility in Dubai.<br> The successful candidate will be responsible for diagnosing, treating, and managing patients with physical disabilities, musculoskeletal disorders, neurological conditions, and functional impairments, helping them achieve optimal recovery and quality of life through comprehensive rehabilitation programs.<br> Key Responsibilities Evaluate, diagnose, and manage patients with physical disabilities, musculoskeletal disorders, neurological conditions, and chronic pain.<br> Develop individualized rehabilitation treatment plans to improve function, mobility, and independence.<br> Coordinate multidisciplinary rehabilitation programs with physiotherapists, occupational therapists, speech therapists, psychologists, and rehabilitation nurses.<br> Perform interventional pain management procedures, including joint injections, trigger point injections, nerve blocks, and ultrasound-guided procedures where credentialed.<br> Manage patients recovering from stroke, spinal cord injury, traumatic brain injury, orthopedic surgery, amputations, and sports injuries.<br> Prescribe rehabilitation therapies, assistive devices, orthotics, prosthetics, and mobility aids.<br> Monitor patient progress and modify treatment plans to achieve optimal outcomes.<br> Counsel patients and families regarding rehabilitation goals, treatment options, and long-term recovery.<br> Maintain accurate clinical documentation and electronic medical records.<br> Participate in multidisciplinary meetings, clinical audits, quality improvement initiatives, and Continuing Medical Education (CME).<br> Ensure compliance with DHA regulations, hospital policies, patient safety standards, and international rehabilitation guidelines.<br> Participate in on-call duties as required by the healthcare facility.<br> MBBS or equivalent medical degree from a recognized institution.<br> MD, DNB, Arab Board, American Board, or equivalent postgraduate qualification in Physical Medicine &amp; Rehabilitation (PM&amp;R) .<br> Valid DHA License or DHA Eligibility as a Consultant is mandatory.<br> Minimum 8–10 years of post-specialization experience , including Consultant-level experience in a recognized rehabilitation hospital or multidisciplinary medical center.<br> Expertise in musculoskeletal rehabilitation, neurological rehabilitation, and pain management.<br> Experience in electrodiagnostic studies (EMG/NCS) and ultrasound-guided musculoskeletal interventions is preferred.<br> Excellent communication, leadership, and multidisciplinary collaboration skills.<br> Commitment to delivering evidence-based, patient-centered rehabilitation care.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.<br> Connecting millions of users across the country, we are committed to delivering the best online search experience.<br> As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.<br> With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Retention &amp; Sales Team Lead, you will be responsible for providing direction, guidance, and instruction to the retention team under your remit to help them achieve seller retention and auction revenue targets.<br> You will have to understand your team members' strengths, address their weaknesses, and provide appropriate motivation.<br> You will be responsible for creating business and people plans that reduce seller churn and help the company achieve its retention objectives.<br> In this role, you will: Develop operational plans to lead the retention team to achieve monthly retention targets.<br> Monitor seller churn trends and retention performance across the team, identifying root causes and recommending corrective action.<br> Communicate effectively with both upper management and team members to meet the company's goals.<br> Provide coaching and training on retention techniques, objection handling, and our value proposition, including regular one-to-one meetings with team members to track individual targets.<br> Apply the company’s policies related to the employees' KPIs.<br> Help in evaluating the team members.<br> Organise the workflow, lead/call allocation, and work schedules across the retention team.<br> Handle employees' complaints and inquiries.<br> Provide a professional environment for the team members.<br> A fast-paced, high-performing team.<br> Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the Emirates.<br> Rewards &amp; Recognitions Learning &amp; Development opportunities Bayut &amp; dubizzle is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> #UAEdubizzle University Graduate.<br> 2-3 years of experience within call centre / Sales environment, ideally including retention, collections or sales.<br> 1-2 years of team management experience, ideally leading a retention, collections, or sales team.<br> Basic knowledge of computers.<br> Understanding of call center operations, workflows, and performance metrics.<br> Understanding of seller/customer retention strategies, churn drivers, and quality assurance processes.<br> Awareness of conflict resolution and handling customer complaints effectively.<br> Familiarity with CRM and reporting tools used to track retention performance and auction revenue.<br> Excellent written and verbal communication skills in Arabic and English.<br> Strong coaching and people-development skills through call listening, quality feedback, etc.<br> Excellent leadership and communication skills, with the ability to manage multiple sub-teams simultaneously.<br> Ability to manage and lead the retention team assigned, including cross-team coordination where multiple sub-teams are involved.<br> Comfortable working with retention/performance dashboards and translating data into action plans.<br> Strong customer service attitude, work ethic, and a drive for success.<br> Creative thinking.<br> Have a passion for developing teams.<br> Flexible with working hours.<br> Available 6 days a week.<br> Hard working, willing to go above and beyond to deliver.<br> Energetic and motivated individual.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.<br> Connecting millions of users across the country, we are committed to delivering the best online search experience.<br> As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.<br> With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Retention Team Lead, you will be responsible for providing direction, guidance, and instruction to the retention team under your remit to help them achieve seller retention and auction revenue targets.<br> You will have to understand your team members' strengths, address their weaknesses, and provide appropriate motivation.<br> You will be responsible for creating business and people plans that reduce seller churn and help the company achieve its retention objectives.<br> In this role, you will: Develop operational plans to lead the retention team to achieve monthly retention targets.<br> Monitor seller churn trends and retention performance across the team, identifying root causes and recommending corrective action.<br> Communicate effectively with both upper management and team members to meet the company's goals.<br> Provide coaching and training on retention techniques, objection handling, and our value proposition, including regular one-to-one meetings with team members to track individual targets.<br> Apply the company’s policies related to the employees' KPIs.<br> Help in evaluating the team members.<br> Organise the workflow, lead/call allocation, and work schedules across the retention team.<br> Handle employees' complaints and inquiries.<br> Provide a professional environment for the team members.<br> A fast-paced, high-performing team.<br> Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the Emirates.<br> Rewards &amp; Recognitions Learning &amp; Development opportunities Bayut &amp; dubizzle is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> #UAEdubizzle University Graduate.<br> 2-3 years of experience within call centre / Sales environment, ideally including retention, collections or sales.<br> 1-2 years of team management experience, ideally leading a retention, collections, or sales team.<br> Basic knowledge of computers.<br> Understanding of call center operations, workflows, and performance metrics.<br> Understanding of seller/customer retention strategies, churn drivers, and quality assurance processes.<br> Awareness of conflict resolution and handling customer complaints effectively.<br> Familiarity with CRM and reporting tools used to track retention performance and auction revenue.<br> Excellent written and verbal communication skills in Arabic and English.<br> Strong coaching and people-development skills through call listening, quality feedback, etc.<br> Excellent leadership and communication skills, with the ability to manage multiple sub-teams simultaneously.<br> Ability to manage and lead the retention team assigned, including cross-team coordination where multiple sub-teams are involved.<br> Comfortable working with retention/performance dashboards and translating data into action plans.<br> Strong customer service attitude, work ethic, and a drive for success.<br> Creative thinking.<br> Have a passion for developing teams.<br> Flexible with working hours.<br> Available 6 days a week.<br> Hard working, willing to go above and beyond to deliver.<br> Energetic and motivated individual.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role:</b></p><p>The role incumbent is responsible for supervising day-to-day activities of Patient Relations Executives and support the call center department in all aspects</p><p>&nbsp;</p><p><b>What you will do:</b></p><ul><li>Oversee and coordinate the PREs department, performance and functions. Constantly update and bring any concerns to the attention of the Patient Experience Manager and Unit in Charge. Ensure that standards set are met, highlight concerns and deviations from the objectives and goals by providing with the necessary evidence and suggest alternative and solutions.</li><li>Organize and administer the PREs departments’ projects/tasks based on the Patients’ and the Clinic’s current needs.</li><li>Act as floor supervisor to ensure effectiveness &amp; time management for every encounter to ensure service excellence outcomes. Provide hands on support in all aspects of the day to day activities of the PREs team.</li><li>Empower the PREs to collect the patients’ feedback through the Patient Satisfaction Surveys. Collect monthly data and, after considering the Patient and Internal feedback, provide the Patient Experience Manager and Unit in Charge with detailed report and feedback.</li><li>Ensure the conversion of enquiries to services in order to achieve business targets.</li><li>Production and analysis of statistics reports for the Unit in Charge and management teams.</li><li>Draft monthly roster for the PREs of the respective clinic and forward to the Unit in Charge for review and approval</li><li>Identify any training requirements</li><li>Support the implementation of new technological devices, systems and tools who promote the service excellence and enhance the patient experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful:</b></p><ul><li>Strong leadership and supervisory skills</li><li>Exceptional written and oral communication skills</li><li>Good decision-making skills</li><li>Strong operational thinking skills</li><li>Critical Thinking</li><li>Conflict &amp; Complaint Management</li><li>Multitasking</li><li>Process review skills</li><li>Excellent interpersonal skills</li><li>Excellent IT skills</li><li>Customer service skills to include; diplomacy, patience, problem solving with a range of clientele</li><li>Empathetic and compassionate approach to customer care</li><li>Proven analytical ability</li></ul><p>&nbsp;</p><p><b>What qualifies you for the role:</b></p><p><b>Education:</b></p><ul><li>Bachelor University Degree required.</li></ul><p>Degree level qualification in business administration/management desirable.</p><p>&nbsp;</p><p><b>Minimum Experience and Knowledge:</b></p><ul><li>Significant experience in management of a team of administrators.</li><li>Significant experience working in customer care and administration/booking administration roles with demonstrated commercial awareness.</li></ul><p><br></p></div>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi’s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.<br><br>Sheikh Sultan Bin Zayed Hospital (SSBZH), part of M42, is seeking a highly skilled Specialist General Surgeon to join its multidisciplinary medical team. The successful candidate will be responsible for providing comprehensive surgical care, managing both elective and emergency surgical cases, and delivering high-quality, patient-centered services in accordance with international standards and best clinical practices. The Specialist will work collaboratively with physicians, nursing staff, and allied health professionals to ensure optimal patient outcomes and continuity of care.<br><br>Responsibilities<br><br>Assess, diagnose, and manage patients presenting with a wide range of general surgical conditions. Perform elective and emergency surgical procedures within the scope of granted clinical privileges. Conduct pre-operative evaluations and develop comprehensive treatment plans. Provide post-operative care and follow-up to ensure optimal recovery and patient outcomes. Manage surgical emergencies and participate in the hospital's on-call coverage schedule. Collaborate with multidisciplinary teams to coordinate patient care and facilitate timely interventions. Maintain accurate and comprehensive clinical documentation in compliance with hospital policies and regulatory requirements. Participate in quality improvement initiatives, clinical audits, morbidity and mortality meetings, and patient safety programs. Provide guidance and support to junior physicians, nurses, and other healthcare professionals when required. Ensure adherence to evidence-based clinical guidelines and international standards of surgical practice.<br><br>Qualifications<br><br>MBBS, MBChB, or equivalent medical qualification. Completion of a recognized residency and specialty training program in General Surgery. Arab Board, European Board, MRCS with recognized specialist qualification, or an equivalent qualification acceptedby the UAE Professional Qualification Requirements (PQR). Minimum of 3 years of post-specialization experience as a Specialist General Surgeon. Valid DOH License as Specialist General Surgery or eligibility to obtain one. Current BLS and ACLS certifications. Demonstrated experience in managing both elective and emergency surgical cases. Strong clinical judgment, surgical skills, and commitment to patient safety.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Agent</p><p><b>Company:</b> YasReem Technologies</p><p> <b>Employment Type:</b> Full-time</p><p>Role Summary</p><p>YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve complaints and service-related issues.</li><li>Provide accurate information about products and services.</li><li>Record customer interactions and update cases in the system.</li><li>Escalate complex or urgent cases to the relevant team.</li><li>Follow up with customers until their issues are resolved.</li><li>Meet customer satisfaction, response-time, and quality targets.</li><li>Identify recurring issues and share feedback with management.</li></ul><p>Requirements</p><ul><li>Previous customer service or call-centre experience is preferred.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Good problem-solving and interpersonal skills.</li><li>Comfortable using computers, CRM systems, email, and chat tools.</li><li>Able to remain calm and professional in challenging situations.</li><li>Willingness to work flexible shifts, including weekends when required.</li></ul><p>What We Offer</p><ul><li>Supportive and professional working environment.</li><li>Training and development opportunities.</li><li>Career growth within a technology-focused company.</li><li>Competitive salary based on experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Desired skills:</p><ul><li>Customer service</li><li>Verbal and written communication</li><li>Active listening</li><li>Problem-solving</li><li>Complaint handling</li><li>Conflict resolution</li><li>Customer relationship management</li><li>Call centre operations</li><li>CRM software</li><li>Email and live-chat support</li><li>Data entry</li><li>Multitasking</li><li>Time management</li><li>Attention to detail</li><li>Teamwork</li><li>English proficiency</li><li>Arabic proficiency is an advantage</li></ul></div>

Company Description New Age Clinic is a modern aesthetic and wellness clinic dedicated to helping individuals enhance their natural beauty and overall vitality. The clinic offers a wide range of services, from rejuvenating facials to advanced dermatology, tailored to diverse aesthetic and wellness needs. New Age Clinic uses cutting-edge technology, including systems such as Cynosure, Deka, and Candela Gentle Max Pro, to deliver safe, effective treatments and optimal outcomes. The team focuses on personalized care, creating a supportive environment where clients feel respected, informed, and empowered. The clinic combines innovation with holistic wellness to provide a high-quality patient experience at every visit.<br>Role Description This is a full-time, on-site Front Office Receptionist role based in Al Ain. The Front Office Receptionist will be the first point of contact for clients, warmly greeting visitors, managing check-in and check-out procedures, and ensuring a professional, welcoming reception area. Daily responsibilities include answering and directing phone calls, managing appointment bookings, confirming and rescheduling visits, and responding to basic inquiries about clinic services and policies. The role also involves maintaining accurate patient records, handling front desk correspondence, coordinating with clinical staff to manage schedules, and processing payments in line with clinic procedures. The Front Office Receptionist will support smooth daily operations by organizing documents, managing waiting room flow, and upholding confidentiality and high standards of customer care.<br>Qualifications<br> Strong front office and receptionist duties experience, including managing a busy reception area and coordinating appointments. Excellent customer service and communication skills, with a friendly, professional, and patient-centered approach. Confident phone etiquette and ability to handle high call volumes, inquiries, and appointment scheduling with accuracy. Basic administrative and computer skills, including use of scheduling software, email, and electronic records. Organizational skills with attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment. Previous experience in a clinic, medical, spa, or hospitality setting is an advantage. Fluency in English; additional languages commonly spoken in the region are a plus. High school diploma or equivalent required; additional training in administration, healthcare, or customer service is beneficial.

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.<br>With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.<br>Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.<br>Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.<br>With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.<br>What You’ll DoLead and manage Kitchen Managers and operational teams across assigned units Own hiring, onboarding, training, and continuous coaching for all operational staff Drive performance management, discipline, morale, and retention across units Conduct regular audits to ensure SOP adherence, food safety, hygiene, and quality standards Ensure strict compliance with brand recipes, production standards, and quality checks Identify operational gaps and lead end-to-end (360°) process improvements Own kitchen readiness and setup for all new dark kitchen launches across the UAEMonitor and deliver key KPIs including kitchen time, aggregator ratings, order accuracy, product availability, and customer experience Drive cost control across food cost, wastage, labor scheduling, and utilities Ensure all units consistently meet daily, weekly, and monthly operational targets Optimize delivery and production flows to support peak performance periods Partner with Supply Chain on demand forecasting, stock planning, and ordering accuracy Collaborate with Brand Managers, Chefs, and Marketing on campaigns, NPD rollouts, and promotions Work closely with Facilities and Maintenance teams to ensure timely repairs and preventive maintenance Liaise with Finance on reporting, budgeting, and variance management Maintain daily communication with unit managers, providing clear direction and support Share weekly operational updates, risks, and corrective action plans Build strong alignment with Brand teams to improve visibility, conversion, and performance<br>What We’re Looking For Bachelor’s degree in Business Administration, Hospitality, or a related field5+ years of experience in multi-unit operations within F&B, QSR, or hospitality Proven track record of delivering operational targets and leading large teams Strong analytical and data-driven decision-making skills Excellent communication, organization, and problem-solving abilities Ability to thrive in a fast-paced, high-growth environment GCC experience is a plus<br>Why You’ll Love Working at Kitopi Extensive learning opportunities across hard and soft skills Customized workshops through the Kitopi Academy International, diverse, and inclusive work environment A caring, people-first community Free and unlimited access to a nutritionist No dress code (T&Cs apply) Team activities and social events Inclusive private health insurance Up to 50% discount on Kitopi brands Annual leave as per company policy<br>Additional Well-Being Benefits Wellness spaces designed for mothers (inclusive for all) Monthly well-being programs for mental and physical health Informative and empowering growth webinars Social Thursdays and Fridays across markets<br>Recruitment Process & Timeline Application Review – Our Talent Attraction team reviews your profile Recruiter Interview – If shortlisted, you’ll receive a link to schedule a recruiter call Hiring Manager Interviews – 2–3 rounds depending on the role (may include case studies, role plays, or assignments) Offer Stage – Your recruiter will connect with you to discuss the offer⏱️ We aim to complete the process within 2–3 weeks.<br>Life at Kitopi<br>At Kitopi, we’re building a workplace where you can be your best self every day. Our values guide how we work, lead, and grow—ensuring everyone feels safe, included, and truly belongs.<br>We are an equal-opportunity employer with Kitopians from over 70 nationalities across 6 countries. Whether you’re an experienced professional, a recent graduate, or returning to the workforce, we encourage you to apply.<br>Customer-obsessed and tech-enabled, we’re a team of passionate humans on a shared mission to satisfy the world’s appetite.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span>We are seeking an experienced Senior Systems Engineer to manage the ongoing operations of a hybrid IT infrastructure, including on-premises data center systems and cloud platforms. This role requires strong technical leadership, hands-on engineering capability, and a deep understanding of enterprise systems in a fast-paced, business-critical environment. <br></span></li><li><span>The ideal candidate will play a key role in infrastructure modernization, cloud migration initiatives, security compliance, and operational excellence, supporting business operations across the UAE and potentially regional locations.<br></span></li><li><span>Key Responsibilities:<br>Infrastructure Engineering &amp; Operations:<br></span></li><li><span>Design, deploy, and manage enterprise‑grade on‑premise infrastructure (compute, storage, virtualization, and networking)<br></span></li><li><span>Administer and optimize virtualization platforms such as VMware and/or Hyper‑V<br></span></li><li><span>Manage and support Windows and Linux server environments<br></span></li><li><span>Oversee Active Directory, Azure AD, identity federation, DNS, DHCP, and Group Policies<br></span></li><li><span>Ensure high availability, performance, and scalability of infrastructure services<br></span></li><li><span>Lead infrastructure upgrades, data center migrations, and technology refresh projects<br>Cloud &amp; Hybrid Platforms :<br></span></li><li><span>Manage cloud infrastructure platforms (Microsoft / Amazon /Google)<br></span></li><li><span>Implement and support hybrid cloud connectivity, cloud governance, security, and best practices<br></span></li><li><span>Lead cloud migration and modernization efforts from on premises to cloud<br></span></li><li><span>Monitor and optimize cloud resource usage and performance<br>Security, Compliance &amp; Reliability:<br></span></li><li><span>Apply infrastructure security hardening and access controls<br></span></li><li><span>Support compliance with organizational policies and regional regulations<br></span></li><li><span>Implement backup, disaster recovery, and business continuity strategies<br></span></li><li><span>Participate in audits, vulnerability assessments, and security reviews<br>Automation &amp; Continuous Improvement:<br></span></li><li><span>Develop automation scripts using PowerShell, Bash, and Ansible<br></span></li><li><span>Adopt Infrastructure‑as‑Code and configuration management best practices<br></span></li><li><span>Improve system reliability through proactive monitoring and alerting<br></span></li><li><span>Maintain accurate technical documentation and architecture diagrams</span><br></li><li><span>Leadership &amp; Support<br></span></li><li><span>Provide root‑cause analysis for critical incidents<br></span></li><li><span>Mentor junior engineers and support knowledge transfer<br></span></li><li><span>Coordinate with vendors, service providers, and internal stakeholders<br></span></li><li><span>Participate in on‑call and after‑hours support when required</span><br></li></ul><br><span>Requirements</span><ul><li><span>Bachelor’s degree in computer science, Information Technology, or related field <br></span></li><li><span>7+ years of experience in Systems Engineering or Infrastructure roles<br></span></li><li><span>Strong hands‑on experience with:<br></span></li><li><span>Windows Server and Linux systems<br></span></li><li><span>VMware and/or Hyper‑V virtualization<br></span></li><li><span>Microsoft Azure and/or AWS cloud platforms<br></span></li><li><span>Solid understanding of:<br></span></li><li><span>Enterprise networking (LAN/WAN, VLANs, Firewalls, VPNs)<br></span></li><li><span>Storage technologies (SAN, NAS)<br></span></li><li><span>Backup and disaster recovery solutions<br></span></li><li><span>Proven experience in hybrid enterprise environments<br></span></li><li><span>Strong troubleshooting, analytical, and problem‑solving skills<br></span></li><li><span>Excellent communication and documentation abilities<br></span></li><li><span>Preferred Qualifications (Advantage)<br></span></li><li><span>Microsoft Certification – On-Premises / Cloud<br></span></li><li><span>Linux Knowledge – Red Hat / Suse<br></span></li><li><span>Experience with Microsoft 365, Intune, and endpoint integration<br></span></li><li><span>Knowledge of container platforms (Docker, Kubernetes)<br></span></li><li><span>Experience with ITIL‑based service management environments<br></span></li><li><span>Experience working in enterprise or regional Middle East environments<br></span></li><li><span>Exposure to compliance frameworks and security standards<br></span></li></ul><br> </div>

About Wheely<br>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.<br>About the role<br>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.<br>Responsibilities<br>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails Protect our customer's time by adhering to operational SLAsProvide exceptional customer service by adhering to our rigorous luxury communication standards Maintain customer satisfaction targets Investigate and resolve customer and chauffeur issues quickly and efficiently Understand, prioritise and escalate our customer's feedback to senior management and relevant teams Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company<br>Requirements<br>Must-have:Passion for exceptional customer service Experience in a customer-facing role in the luxury service industry Excellent interpersonal and communication skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility, to be able to do shift work including nights and weekends, in the office Technically proficient<br>Nice to have:Experience in a call centre Additional languages - Arabic<br>What we Offer <br>Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre Competitive salary of AED 9,000 per month and quarterly KPI-based bonus Private medical insurance Best-in-class equipment Monthly credit towards Wheely journeys Professional development stipend

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Senior Accountant is responsible for managing the financial controlling function across UAE, Qatar, and Oman. This includes collaborating with various stakeholders such as business units, GBS, group entities, and external partners to ensure effective management of accounting, reporting, compliance, and auditing activities. Proficiency in SAP and Navision systems is critical for ensuring accuracy and timeliness in financial processing.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</li><li>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</li><li>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</li><li>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</li><li>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</li><li>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</li><li>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</li><li>Resolve system issues in coordination with IKEA IT and Call Center teams.</li><li>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</li><li>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</li><li>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</li><li>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</li><li>Perform Purchase and Inventory reconciliation between Navision and SAP.</li><li>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</li><li>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</li><li>Prepare monthly Aging Reports and work on AR Provision.</li><li>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</li><li>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</li><li>Coordinate with shared services and external auditors for audits and implementation of recommendations.</li><li>Work collaboratively to ensure compliance with internal controls and policies.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proficient in MS Office and Excel.</li><li>Strong knowledge of ERP systems such as SAP &amp; Navision.</li><li>Excellent coordination and communication skills.</li><li>Ability to manage complex reconciliations and financial reporting.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in finance.</li><li>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</li><li>Experience with SAP and Navision accounting software systems.</li><li>Knowledge of tax filing and accounting is advantageous.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 71373&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<strong>MAIN OBJECTIVE OF ROLE</strong> <br> <br>To oversee the day-to-day operations of flydubai s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements. <br> <strong>KEY RESPONSIBILITIES</strong> <br> <br> <ul> <li>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes.</li> <li>Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times.</li> <li>Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness.</li> <li>Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals.</li> <li>Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems.</li> <li>Develops and recommends service desk policies and procedures and oversees its implementation.</li> <li>Identifying and implementing process improvements to increase efficiency and customer satisfaction.</li> <li>Develops and updates the knowledge base used by the service desk technicians.</li> <li>Manages all high severity incidents including post incident review of major incidents.</li> <li>Supervises user access management on applications, Office 365 Admin Center and active directory service for users &amp; groups creation, deletion, and suspension.</li> <li>Analyses trends in Service Desk requests and generate statistical monthly report.</li> <li>Provides after office hours support as needed.</li> <li>Administers and maintains agility in ITSM tool customization, and automation.</li> </ul> <br> <strong>QUALIFICATIONS</strong> <br> <br> <ul> <li>Bachelor's Degree (3+ years)</li> <li>Degree in Computer Science or Information Technology</li> <li>Fluent in English &amp; Arabic</li> <li>ITSM system, Manage Engine, Summit IT, ServiceNow</li> <li>Years with qualifications: 5 - 7 years</li> <li>ITIL Practitioner certification</li> </ul> <br> <strong>COMPETENCIES</strong> <br> <br> <ul> <li>Customer Focus</li> <li>Teamwork</li> <li>Effective Communication</li> <li>Personal Accountability &amp; Commitment to achieve</li> <li>Resilience &amp; Flexibility (Can do attitude)</li> </ul> <br> <strong>ISR REQUIREMENTS</strong> <br> <br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To oversee the day-to-day operations of flydubai’s IT service desk which includes managing a team of IT service desk technicians who provide technical support to the organization's employees, managing the service desk's incident and service requests management processes, and ensuring that the service desk meets or exceeds the organization's service level agreements. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Develops and maintains incident and service requests management processes and ensuring that the service desk adheres to these processes.</li><li>Sets and monitors service level agreements and key performance indicators for the service desk, such as call volume, missed calls, response times, and resolution times.</li><li>Identifies areas for improvement in the service desk's operations and makes recommendations for changes to improve efficiency and effectiveness.</li><li>Communicating with stakeholders, including senior management and other departments, to ensure that the service desk's operations align with the organization's goals.</li><li>Coordinates and collaborates with other IT teams, such as network and security teams, to ensure the smooth operation of the service desk and the organization's IT systems.</li><li>Develops and recommends service desk policies and procedures and oversees its implementation.</li><li>Identifying and implementing process improvements to increase efficiency and customer satisfaction.</li><li>Develops and updates the knowledge base used by the service desk technicians.</li><li>Manages all high severity incidents including post incident review of major incidents.</li><li>Supervises user access management on applications, Office 365 Admin Center and active directory service for users &amp; groups creation, deletion, and suspension.</li><li>Analyses trends in Service Desk requests and generate statistical monthly report.</li><li>Provides after office hours support as needed.</li><li>Administers and maintains agility in ITSM tool customization, and automation.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Degree in Computer Science or Information Technology</li><li>Fluent in English &amp; Arabic</li><li>ITSM system, Manage Engine, Summit IT, ServiceNow</li><li>Years with qualifications: 5 - 7 years</li><li>ITIL Practitioner certification</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Care Agent — Dubai, UAE</p><p><br></p><p>About the role</p><p><br></p><p>We are looking for a Customer Care Agent to join our support team in Dubai. You will be the first point of contact for our customers — answering questions, resolving complaints, and making sure every interaction ends with the customer feeling heard and helped. This role suits someone who genuinely enjoys working with people, stays calm under pressure, and takes ownership of problems until they are fully resolved.</p><p><br></p><p>What you will do</p><p><br></p><p>Handle inbound customer queries via phone, email, and chat in a timely, professional manner</p><p>Resolve complaints end-to-end: investigate the issue, communicate clearly, and follow up until it is closed</p><p>De-escalate difficult conversations with empathy and patience</p><p>Accurately log interactions and resolutions in the CRM</p><p>Escalate complex cases to the right team with full context, and keep the customer informed</p><p>Spot recurring issues and flag them so the root cause gets fixed</p><p>Meet response-time and customer-satisfaction targets</p><p>What we are looking for</p><p><br></p><p>1–3 years of customer-facing experience (call center, retail, hospitality, or support)</p><p>Fluent English; Arabic, Hindi/Urdu, or Tagalog is a strong plus</p><p>Clear, warm communication — spoken and written</p><p>Ability to juggle several urgent requests at once without dropping the ball</p><p>A problem-solver's mindset: you own the issue, not just the ticket</p><p>Comfortable with CRM tools and basic office software</p><p>Based in Dubai or willing to relocate; flexibility to work shifts including some weekends</p><p>What we offer</p><p><br></p><p>Competitive salary in line with Dubai market rates</p><p>Training and a clear growth path toward senior support and team-lead roles</p><p>A supportive, multicultural team environment</p><p>How to apply</p><p><br></p><p>Our first step is a short recorded video interview — three questions, about 10 minutes of your time, done whenever convenient for you. No scheduling, no waiting: record your answers on your phone or laptop, and our team personally reviews every submission.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Warehouse operations, inventory management, order fulfilment, WMS, inbound and outbound logistics, process improvement, Lean/Six Sigma, warehouse automation, SLA management, team leadership, manpower planning, safety compliance, data analysis, problem-solving, and cross-functional collaboration.</p></div>