Call Center Jobs in UAE

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<p>We are looking for a true sales and persuasion expert.</p><p>If you have a fluent command of German, handle objections with ease, and know how to turn a simple "I'll think about it" into a confirmed appointment, your place is with us.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Drive active sales by phone to qualified prospects (inbound leads) as well as our target customer database.</p><p>• Present the clinic's services convincingly and close sales efficiently.</p><p>• Identify, understand, and resolve customer objections to guide them toward a decision.</p><p>• Update the CRM in real time: prospect statuses, booked appointments, and communication history.</p><p>• Meet and exceed individual sales targets.</p><p><br></p><p>Requirements</p><p><br></p><p>• Excellent German skills (C1/C2 level or equivalent).</p><p>• Minimum 1–2 years of experience in active telesales.</p><p>• Experience in services, aesthetic medicine, the luxury sector, or a German-speaking call center is a major plus.</p><p>• Excellent communication skills, strong persuasion abilities, and a drive for challenge.</p><p>• Ability to maintain a high volume of calls while preserving impeccable communication quality.</p><p>• Good computer literacy and familiarity with CRM software.</p><p><br></p><p>What We Offer</p><p><br></p><p>• A high degree of autonomy and the chance to contribute directly to the company's growth.</p><p>• An attractive and scalable compensation package: competitive base salary, progressive commissions, and performance bonuses with no cap.</p><p>• A steady flow of qualified leads interested in our services.</p><p>• Real opportunities for professional growth within a stable, rapidly growing company.</p><p><br></p><p>If you enjoy challenges, sales, and want to thrive in a dynamic environment where performance is fully rewarded, we would love to receive your application.</p><p><br></p><p>Send your CV to: support@mira-clinic.net</p><p>Subject line: Sales/ Ready for the Challenge</p>

<p><strong>Job Summary</strong></p><p>We are seeking experienced <strong>L3 IT Support Engineers</strong> to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>advanced (L3) technical support</strong> for escalated hardware, software, and network issues</li><li>Perform <strong>in-depth troubleshooting and root cause analysis (RCA)</strong> for recurring and critical incidents</li><li>Manage and administer <strong>Active Directory</strong> (user management, group policies, access control)</li><li>Support and troubleshoot <strong>Microsoft Office 365</strong> and related services (Exchange Online, Teams, SharePoint)</li><li>Handle <strong>incident, problem, and change management</strong> as per ITIL practices</li><li>Monitor system performance and ensure <strong>high availability and uptime</strong></li><li>Work on <strong>patching, system upgrades, and configuration management</strong></li><li>Collaborate with infrastructure, network, and security teams for issue resolution</li><li>Maintain and improve <strong>documentation, SOPs, and knowledge base</strong></li><li>Support <strong>on-call rotations and critical incident management</strong></li></ul><p><br></p><p><strong>Required Skills &amp; Qualifications</strong></p><ul><li><strong>6 years</strong> of minimum experience in <strong>IT Support / Infrastructure Support</strong></li><li>Strong troubleshooting expertise in <strong>Windows environments, hardware, and enterprise applications</strong></li><li>Hands-on experience with <strong>Active Directory (GPOs, user access, security policies)</strong></li><li>Strong knowledge of <strong>Microsoft Office 365 administration and support</strong></li><li>Experience with <strong>ticketing tools</strong> (ServiceNow, Jira, Zendesk, etc.)</li><li>Solid understanding of <strong>networking concepts</strong> (DNS, DHCP, TCP/IP, VPN)</li><li>Experience in <strong>incident management, problem management, and RCA</strong></li><li>Ability to handle <strong>high-priority incidents and escalations</strong></li><li>Good communication and stakeholder handling skills</li></ul><p><br></p><p><strong>Preferred / Nice-to-Have Skills</strong></p><ul><li><strong>ITIL Foundation certification</strong></li><li>Experience with <strong>Azure / Microsoft 365 Admin Center</strong></li><li>Exposure to <strong>endpoint management tools</strong> (Intune, SCCM)</li><li>Knowledge of <strong>security best practices and compliance standards</strong></li><li>Experience in <strong>enterprise or managed services environments</strong></li></ul>

<p><strong>We’re Hiring: Telesales Executives & Telesales Team Leader</strong></p><p><strong>Location:</strong> India<br><strong>Work Arrangement:</strong> 100% Work From Home<br><strong>Telesales Executive Salary:</strong> ₹22,000 per month + Performance Incentives<br><strong>Team Leader Salary:</strong> ₹30,000 per month + Performance Incentives</p><p>Oak & Iron Real Estate, a Dubai-based real estate company, is expanding its remote lead-generation team in India. We are looking for motivated and confident <strong>Telesales Executives</strong> and an experienced <strong>Telesales Team Leader</strong> to join our team.</p><p>This is a fully remote opportunity focused on contacting potential clients in India, identifying prospects interested in Dubai real estate investments, and generating qualified leads for our Dubai-based sales team.</p><p><strong>Important:</strong> Both positions are KPI-based, with monthly targets that must be achieved. Performance will be monitored and reviewed regularly by management.</p><p><strong>Position 1: Telesales Executives</strong></p><ul><li><p>Make outbound calls to potential clients in India.</p></li><li><p>Introduce Dubai real estate investment opportunities.</p></li><li><p>Identify and qualify prospects interested in investing in Dubai properties.</p></li><li><p>Understand clients’ budgets, investment requirements, and purchase timelines.</p></li><li><p>Generate qualified leads for the Dubai-based sales team.</p></li><li><p>Schedule calls and meetings between interested prospects and property consultants.</p></li><li><p>Follow up with prospects professionally to maintain their interest.</p></li><li><p>Maintain accurate call records and update the CRM system.</p></li><li><p>Submit daily activity and performance reports.</p></li><li><p>Achieve assigned daily, weekly, and monthly calling and lead-generation targets.</p></li></ul><p>Requirements</p><ul><li><p>Fluent in English and Hindi.</p></li><li><p>Strong communication and telephone skills.</p></li><li><p>Confident in making outbound and cold calls.</p></li><li><p>Previous experience in telesales, BPO, call centres, customer service, or sales is preferred.</p></li><li><p>Target-driven, self-motivated, and results-oriented.</p></li><li><p>Able to work independently and follow company processes.</p></li><li><p>Reliable high-speed internet connection.</p></li><li><p>Laptop/computer and a suitable headset.</p></li><li><p>Quiet and professional work-from-home environment.</p></li><li><p>Experience or interest in real estate, investment, or financial products is an advantage.</p></li><li><p>Additional languages such as Malayalam, Tamil, Telugu, Punjabi, or Urdu are an advantage.</p></li></ul><p>Compensation</p><ul><li><p><strong>Basic Salary:</strong> ₹22,000 per month.</p></li><li><p><strong>Performance Incentives:</strong> Additional incentives based on qualified leads, appointments, and overall performance.</p></li></ul><p><strong>Position 2: Telesales Team Leader</strong></p><p>We are looking for an experienced and results-driven Team Leader to supervise and manage our remote telesales team in India, ensuring consistent productivity and achievement of monthly targets.</p><p>Key Responsibilities</p><ul><li><p>Lead, supervise, and manage the remote telesales team.</p></li><li><p>Monitor daily calling activities, connected calls, qualified leads, and appointments.</p></li><li><p>Ensure team members achieve their assigned daily, weekly, and monthly KPIs.</p></li><li><p>Track individual and overall team performance against targets.</p></li><li><p>Coach and motivate team members to improve calling quality, productivity, and lead conversion.</p></li><li><p>Review call reports, CRM records, and daily performance updates.</p></li><li><p>Identify performance gaps and implement improvement plans.</p></li><li><p>Support recruitment, onboarding, and training of new team members.</p></li><li><p>Prepare and submit regular performance reports to management in Dubai.</p></li><li><p>Maintain team discipline, accountability, and professional communication.</p></li><li><p>Ensure the team follows company procedures and lead-generation standards.</p></li><li><p>Take responsibility for the team's overall monthly performance and target achievement.</p></li></ul><p>Requirements</p><ul><li><p>Previous experience leading a telesales, telemarketing, BPO, or call-centre team.</p></li><li><p>Strong leadership, communication, and team management skills.</p></li><li><p>Fluent in English and Hindi.</p></li><li><p>Proven ability to manage KPIs, monitor performance, and achieve targets.</p></li><li><p>Experience in coaching, training, and improving team productivity.</p></li><li><p>Comfortable managing a remote team and reporting directly to overseas management.</p></li><li><p>Strong reporting, organizational, and problem-solving skills.</p></li><li><p>Real estate, property investment, or financial sales experience is an advantage.</p></li><li><p>Reliable high-speed internet connection, laptop/computer, and a professional work-from-home setup.</p></li></ul><p>Compensation</p><ul><li><p><strong>Basic Salary:</strong> ₹30,000 per month.</p></li><li><p><strong>Performance Incentives:</strong> Additional incentives based on agreed KPIs and overall team performance.</p></li></ul><p>Performance & KPI Requirements</p><p>Both positions are <strong>KPI-based and subject to monthly performance targets</strong>.</p><ul><li><p>Employees are expected to achieve their assigned monthly targets and maintain consistent productivity.</p></li><li><p>Performance will be monitored regularly through call activity, qualified leads, appointments, and other relevant KPIs.</p></li><li><p>Telesales Executives will be evaluated on their individual calling activity, lead quality, appointments, and achievement of assigned targets.</p></li><li><p>The Team Leader will be responsible for monitoring individual performance, improving team productivity, and ensuring the team works toward its overall monthly targets.</p></li><li><p>Daily and weekly progress will be monitored, with formal performance reviews conducted monthly.</p></li><li><p>Employees are expected to maintain accountability and consistent results in a target-driven environment.</p></li></ul><p>Work Arrangement</p><ul><li><p><strong>Location:</strong> India</p></li><li><p><strong>Work Mode:</strong> 100% Remote / Work From Home</p></li><li><p>Applicants must be based in India.</p></li><li><p>Candidates must have a reliable internet connection and the necessary equipment to work remotely.</p></li><li><p>Candidates must be comfortable working with a Dubai-based management team and following company reporting procedures.</p></li></ul><p>About Oak & Iron Real Estate</p><p>Oak & Iron Real Estate is a Dubai-based real estate company specializing in property sales, leasing, and investment opportunities in Dubai. We connect potential investors with suitable property opportunities and provide professional guidance throughout the process.</p><p>How to Apply</p><p>Interested candidates are invited to apply with their updated CV, relevant work experience, and contact details.</p><p><strong>Company:</strong> Oak & Iron Real Estate<br><strong>Location:</strong> Dubai, United Arab Emirates</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li><p>Fluent in English and Hindi.</p></li><li><p>Strong communication and telephone skills.</p></li><li><p>Confident in making outbound and cold calls.</p></li><li><p>Previous experience in telesales, BPO, call centres, customer service, or sales is preferred.</p></li><li><p>Target-driven, self-motivated, and results-oriented.</p></li><li><p>Able to work independently and follow company processes.</p></li><li><p>Reliable high-speed internet connection.</p></li><li><p>Laptop/computer and a suitable headset.</p></li><li><p>Quiet and professional work-from-home environment.</p></li><li><p>Experience or interest in real estate, investment, or financial products is an advantage.</p></li><li><p>Additional languages such as Malayalam, Tamil, Telugu, Punjabi, or Urdu are an advantage.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for an experienced Senior Healthcare Strategy &amp; Operations Advisor to support executive leadership within a leading healthcare organization in Dubai. This role is ideal for someone who has worked within a large hospital group, healthcare network, healthcare authority, academic medical center, integrated healthcare system, or healthcare consulting environment.Key ResponsibilitiesEvaluate healthcare market developments, patient demand and emerging service opportunities to identify areas for growth and service enhancement.Assess proposals for new services, healthcare programs, expansion initiatives and strategic collaborations.Analyze operational and clinical performance information to identify trends, risks, capacity constraints and opportunities for improvement.Translate complex healthcare data into clear insights, recommendations and executive-level reports.Review KPIs, benchmarks and performance indicators to support strategic and operational decision-making.Identify opportunities to improve workflows, productivity, resource utilization and overall healthcare service delivery.Support transformation and continuous improvement initiatives across clinical and operational functions.Analyze patient access, patient flow, capacity and service utilization to identify barriers and improvement opportunities.Develop business cases, strategic presentations, executive briefings and performance reports for senior leadership.Provide evidence-based recommendations on operational challenges, growth opportunities and emerging healthcare trends.Support senior governance meetings and strategic committees through analysis, recommendations and follow-up.Work closely with clinical, finance, digital health, corporate and operational stakeholders to drive organizational priorities.Explore opportunities involving business intelligence, advanced analytics and emerging technologies to strengthen forecasting, planning and performance management.Requirements15+ years of progressive experience in healthcare strategy, healthcare operations, business development, performance improvement, operational excellence, healthcare analytics or healthcare consulting.A strong background within a large healthcare organization, hospital network, integrated healthcare system, healthcare authority, academic medical center or healthcare consulting environment.Proven experience supporting or advising C-suite, executive or senior healthcare leadership.Strong understanding of healthcare service development, operational performance and healthcare market dynamics.Experience working with healthcare KPIs, performance data, benchmarking and analytical insights.To view other vacancies we have,&nbsp;please check our website (www.blackpearlconsult.com) and follow us on our social media accounts -&nbsp;LinkedIn&nbsp;/&nbsp;Facebook&nbsp;/&nbsp;Twitter&nbsp;/&nbsp;Instagram&nbsp;Disclaimer:&nbsp;Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Requirements<br> 15+ years of progressive experience in healthcare strategy, healthcare operations, business development, performance improvement, operational excellence, healthcare analytics or healthcare consulting.<br> A strong background within a large healthcare organization, hospital network, integrated healthcare system, healthcare authority, academic medical center or healthcare consulting environment.<br> Proven experience supporting or advising C-suite, executive or senior healthcare leadership.<br> Strong understanding of healthcare service development, operational performance and healthcare market dynamics.<br> Experience working with healthcare KPIs, performance data, benchmarking and analytical insights.<br> </div>

About The Company<br>At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.<br><br>Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.<br><br>About The Role<br>The Senior Analyst, Real Estate will support the origination, underwriting, structuring, and execution of third-party management agreements and acquisitions. The role will evaluate owner and asset opportunities where Flow can operate under its brand and platform, similar to a hotel flag or management model, with a focus on financial analysis, feasibility, commercial terms, due diligence, and deal execution across multifamily and hospitality-led opportunities.<br><br>Key Responsibilities<br><br>Underwriting: Build and maintain financial models for prospective management agreements, including property performance, management fee streams, ramp-up assumptions, and Flow-level economics. Conduct sensitivities to assess risk and commercial attractiveness Asset & Owner Opportunity Evaluation: Underwrite prospective assets and owner partnerships for operational fit, financial viability, brand suitability, and value creation potential. Analyze operating statements, unit mix, occupancy, pricing, and historical performance where available Market & Feasibility Analysis: Assess supply and demand, rental or room rates, competitive positioning, development pipelines, customer segments, and operating benchmarks. Translate findings into clear recommendations on whether and how Flow should pursue an opportunity Management Agreement Structuring: Support the structuring and negotiation of management agreements, including base and incentive fees, pre-opening or technical service fees, term, performance tests, owner obligations, termination rights, exclusivity, and brand standards Deal Materials & Approvals: Prepare deal summaries, financial analyses, presentations, and approval memoranda for senior management, clearly articulating the strategic rationale, economics, key risks, negotiation points, and recommended position Due Diligence & Deal Execution: Coordinate financial, operational, legal, technical, and commercial diligence with internal teams, owners, advisors, and counterparties. Support opportunities from initial assessment through term sheet, contract execution, and handover to pre-opening or operations Pipeline & Performance Support: Track the management agreement pipeline, including deal status, expected openings, fee potential, and key milestones. Review signed and operating deals against underwriting to improve future assumptions<br><br><br><br>Background & Experience<br><br>Bachelor’s degree in Finance, Real Estate, Economics, or a related field Minimum 5 years of experience in real estate, hospitality, development, investment, strategy, or related roles, with strong financial analysis and underwriting experience Strong proficiency in Excel, particularly in building complex financial models Strong understanding of real estate and operating metrics, including NOI, margins, occupancy, ADR/rental rates, Rev PAR where relevant, and management fee economics Knowledge of third-party operating models, hospitality-style management agreements, and owner-operator commercial structures Experience evaluating, structuring, or negotiating management agreements, franchise or flag arrangements, operating partnerships, or similar transactions is strongly preferred Experience in multifamily, hospitality, serviced apartments, branded residences, or adjacent living sectors is preferred<br><br><br><br>What We Are Looking For<br><br>High ownership, accountability, and a hands-on, collaborative approach Willingness to operate at both strategic and executional levels Detail-oriented, with a high standard for accuracy and control Comfortable operating in a fast-paced, high-growth environment Excellent communication skills, both written and verbal Structured, disciplined, reliable, practical, and solutions-oriented<br><br><br><br>Why Join Flow?<br><br>Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.<br><br>Competitive Compensation & Benefits.<br>A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.<br><br>If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow’s success story!<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Oracle Fusion CX Functional Consultant</strong></p><br><br><p><strong>Location:</strong> Dubai, UAE<br><strong>Department:</strong> Group IT</p><br><br><p><strong>Role Overview</strong></p><br><br><p>The Oracle Fusion CX Functional Consultant will lead the implementation and continuous improvement of customer experience solutions across our manufacturing and service operations.</p><br><br><p>The successful candidate must have completed multiple end-to-end Oracle CX implementations in the manufacturing and/or service industry, with strong hands-on experience translating business requirements into integrated, scalable solutions.</p><br><br><p><strong>Modules in Scope</strong></p><br><br><ul><li><p><strong>Oracle CPQ:</strong> Product configuration, pricing, quotation management, proposal generation, profitability controls, contract and subscription quoting, and quote-to-order conversion.</p><br><br></li><li><p><strong>Oracle Sales Enterprise:</strong> CRM, customer and account management, sales opportunities, pipeline management, and forecasting.</p><br><br></li><li><p><strong>Oracle Service Enterprise:</strong> After-sales service, service center and call center operations, ticketing, and service request management.</p><br><br></li><li><p><strong>Oracle Field Service:</strong> Field maintenance, technician scheduling, appointment booking, dispatching, and service execution.</p><br><br></li><li><p><strong>Oracle Subscription Management:</strong> Subscription lifecycle management, renewals, and support for warranty and maintenance contract processes.</p><br><br></li></ul><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>Lead business discovery workshops with sales, customer service, after-sales, and field service teams.</p><br><br></li><li><p>Assess existing processes and recommend improvements aligned with Oracle standard functionality and industry best practices.</p><br><br></li><li><p>Prepare solution designs, process maps, configuration documents, and functional specifications.</p><br><br></li><li><p>Configure the applications and manage functional delivery throughout the implementation lifecycle.</p><br><br></li><li><p>Design integrated processes covering lead-to-quote, quote-to-order, service requests, field service delivery, and subscription renewals.</p><br><br></li><li><p>Work with ERP and integration teams to connect CX applications with product data, inventory, order management, finance, and relevant external systems.</p><br><br></li><li><p>Define data migration requirements and support data cleansing, mapping, validation, and reconciliation.</p><br><br></li><li><p>Lead functional testing, support integration testing, and coordinate user acceptance testing and issue resolution.</p><br><br></li><li><p>Deliver user training, operating procedures, and knowledge transfer to internal teams.</p><br><br></li><li><p>Support cutover, go-live, stabilization, and ongoing enhancements.</p><br><br></li><li><p>Coordinate with implementation partners, challenge proposed solutions, and ensure delivery meets agreed business requirements.</p><br><br></li></ul><p><strong>Required Qualifications and Experience</strong></p><br><br><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.</p><br><br></li><li><p><strong>A minimum of three completed end-to-end Oracle CX implementations, including at least two in manufacturing and/or service organizations.</strong></p><br><br></li><li><p>Strong hands-on functional experience across the listed modules, with demonstrated ability to deliver integrated CX processes.</p><br><br></li><li><p>Experience with complex product configurations, pricing structures, approval workflows, and quotation processes.</p><br><br></li><li><p>Strong understanding of after-sales operations, equipment maintenance, warranties, service contracts, and field workforce scheduling.</p><br><br></li><li><p>Experience defining integrations between Oracle CX and Oracle Fusion ERP/SCM, preferably using Oracle Integration Cloud.</p><br><br></li><li><p>Proven ability to manage workshops, configuration, testing, data migration, training, and go-live activities.</p><br><br></li><li><p>Strong communication, documentation, stakeholder management, and problem-solving skills.</p><br><br></li></ul><p><strong>Preferred Experience</strong></p><br><br><ul><li><p>Relevant Oracle certifications.</p><br><br></li><li><p>Experience in industrial equipment, engineered products, automotive, or equipment service businesses.</p><br><br></li><li><p>Experience supporting multi-company and multinational implementations.</p><br><br></li><li><p>Familiarity with Oracle AI capabilities, service analytics, and process automation.</p><br><br></li></ul><p><strong>Application Requirements</strong></p><br><br><p>Please include an implementation summary with your application, specifying the <strong>industry, modules implemented, your role, and go-live status</strong> for each project.</p><br><br><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites&nbsp;and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><br><br>Job Description<br><br><p>The Royal Service Agent (Arabic Speaker) serves as the primary point of contact for guests, delivering exceptional and personalized service through all communication channels. The role is responsible for handling guest requests, inquiries, reservations, internal communications, and service recovery while ensuring a seamless luxury guest experience. The Royal Service Agent must demonstrate excellent communication skills in both Arabic and English, strong problem-solving abilities, and a genuine passion for hospitality.</p><br><ul><li>Respond professionally and courteously to all guest calls, emails, and service requests.</li><li>Provide personalized assistance and information regarding hotel facilities, dining venues, spa services, transportation, and local attractions.</li><li>Ensure all guest requests are accurately recorded and followed through to completion.</li><li>Maintain detailed knowledge of hotel services, promotions, and operating hours.</li><li>Anticipate guest needs and exceed expectations through proactive service.</li><li>Act as the central communication hub between guests and operational departments.</li><li>Coordinate with Housekeeping, Engineering, Food &amp; Beverage, Concierge, Security, and other departments to ensure prompt service delivery.</li><li>Monitor guest requests through the hotel's property management and service management systems.</li><li>Follow up on outstanding requests and ensure timely completion.</li><li>Handle guest complaints and concerns efficiently, professionally, and empathetically.</li><li>Take ownership of guest issues and coordinate solutions to achieve guest satisfaction.</li><li>Escalate complex matters to supervisors or managers when necessary.</li><li>Maintain accurate records of guest interactions and service recovery actions.</li><li>Assist guests with restaurant reservations, transportation arrangements, wake-up calls, and special requests.</li><li>Support room reservations and internal bookings as required.</li><li>Promote hotel facilities and services to maximize guest engagement and revenue opportunities.</li><li>Maintain accurate logs and records of all communications and guest requests.</li><li>Ensure adherence to hotel standards, policies, and procedures.</li><li>Prepare reports and documentation as required by management.</li><li>Support operational projects and initiatives within the Front Office department.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related field.</li><li>Minimum 1-2 years of experience in a luxury hotel, guest services, call center, front office, or customer service role.</li><li>Experience with luxury hospitality brands preferred.</li><li>Previous experience in Royal Service, Guest Relations, Front Desk, or Telephone Operations is an advantage.</li></ul><br>Additional Information<br><br><ul><li>Fluent in <strong>Arabic and English</strong> (spoken and written); additional languages are an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer service orientation with a passion for luxury hospitality.</li><li>Ability to multitask and manage high call volumes in a fast-paced environment.</li><li>Effective problem-solving and conflict-resolution skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to remain calm and professional under pressure.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><u>About the Role</u></strong></span></span></p><br><p>The Sales Officer is responsible for meeting individual sales target through proactive outbound customer interactions within the contact center. The role focuses on promoting and cross selling the bank’s products and services to achieve assigned sales targets while delivering superior customer experience. The Sales Officer ensures all activities are conducted in compliance with regulatory requirements, internal policies, and quality standards while building long term customer relationship.</p><br><p><span><span><strong>What You'll Do</strong></span></span></p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Conduct outbound calls to prospective and existing customers to promote the bank’s products (credit card, personal loans, accounts, Takaful, etc.).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Achieve or exceed monthly and quarterly sales targets for assigned products.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain high levels of call productivity, lead conversion, and pipeline management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Guide customers throughout the application process, ensuring a smooth and positive experience.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Participate in sales training, huddles, and coaching sessions to enhance performance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Accurately record customer information, sales details, call outcomes in CRM.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with the fulfillment and processing teams to ensure timely and accurate case completion.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Liaise with customer post application completion, if required to complete the customer journey.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with all bank policies, scripts, and quality assurance standards during every interaction.<br>&nbsp;</p><br><p><span><span><strong>What You'll Need</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree or any diploma</span></span></p><br></li><li><p><span><span>Excellent English communication skills (written and verbal).</span></span></p><br></li><li><p><span><span>Available to join immediately.</span></span></p><br></li><li><p><span><span>Strong problem-solving and interpersonal skills.</span></span></p><br></li><li><p><span><span>A proactive and customer-centric approach.</span></span></p><br></li></ul><p><span><span><strong>Bonus Points</strong></span></span></p><br><ul><li><p>Proven experience in outbound sales, tele sales which involves customer interaction.</p><br></li><li><p>Basic understanding of banking products (loans, credit cards, accounts, insurance.)</p><br></li></ul><br><p>ENBD</p><br><span>Meet the leading banking group in the region</span><p>Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets &amp; Treasury, Asset Management and Brokerage operations throughout&nbsp;<span>the region.</span></p><br> </div>

Position Summary<br><br>We are seeking an experienced Consultant Burns Surgeon to join our specialist clinical team in Abu Dhabi.<br><br>The successful candidate will provide comprehensive surgical and medical management of patients with acute and complex burn injuries, including assessment, resuscitation, operative treatment, wound management, reconstruction and rehabilitation.<br><br>Key Responsibilities<br><br>Provide consultant-level assessment and management of patients with acute and complex burns. Manage thermal, chemical, electrical and other burn injuries. Assess burn depth, extent and severity and develop individualized treatment plans. Lead multidisciplinary management of major burn injuries. Perform appropriate burn surgery, including:Escharotomy and fasciotomy where indicated Burn wound excision and debridement Tangential excision Skin grafting and wound coverage Management of complex burn wounds Reconstructive procedures for burn sequelae Manage acute burn resuscitation and critical care in collaboration with ICU teams. Provide comprehensive wound care and infection prevention/management. Manage complications including sepsis, contractures, hypertrophic scarring and functional impairment. Participate in burn theatre lists, emergency services and on-call coverage. Coordinate rehabilitation and long-term management of burn survivors. Collaborate with Plastic Surgery, Trauma Surgery, Intensive Care, Anesthesiology, Infectious Diseases, Rehabilitation, Physiotherapy and other multidisciplinary teams. Participate in multidisciplinary burn rounds and case conferences. Develop and implement burn management protocols, clinical pathways and quality improvement initiatives. Participate in teaching, training and supervision of residents, fellows and junior medical staff. Contribute to clinical research, audits and service development. Maintain accurate clinical documentation and comply with UAE healthcare regulations and hospital policies.<br>Qualifications<br><br>Medical degree from a recognized medical school. Completed recognized postgraduate training in General Surgery, Plastic Surgery or another relevant surgical specialty. Recognized Board Certification/Specialist or Consultant qualification in the relevant specialty. Fellowship or advanced formal training in Burns Surgery/Burn Care is highly desirable. Valid Department of Health (DoH) Abu Dhabi Consultant license/eligibility in the appropriate specialty.<br><br>Required Experience<br><br>Significant post-specialist experience managing major and complex burn injuries. Demonstrated experience in acute burn surgery and operative burn management. Experience with burn wound excision, debridement and skin grafting. Experience managing critically ill burn patients. Experience in a dedicated burn center or major trauma center is highly desirable.<br><br>Preferred Experience<br><br>Fellowship training in Burns Surgery / Burn Care. Experience managing extensive burns and complex reconstructive cases. Experience with pediatric burns is an advantage. Experience with inhalation injury and multidisciplinary burn critical care. Experience in burn reconstruction, scar management and contracture release. Academic, teaching, research or quality-improvement experience is desirable.<br><br>Core Competencies<br><br>Advanced knowledge and surgical expertise in burn management. Strong clinical judgment in high-acuity and emergency situations. Excellent operative and wound-management skills. Ability to lead multidisciplinary burn care. Strong communication and teamwork skills. Commitment to evidence-based, patient-centered care.<br><br>Ideal Candidate<br><br>The ideal candidate will be a Consultant Burns Surgeon with dedicated fellowship or advanced training in Burns Surgery/Burn Care, substantial experience managing major and complex burns, and experience working within a multidisciplinary burn or trauma center.<br><br>Licensing: Valid DoH Abu Dhabi Consultant license/eligibility in the relevant surgical specialty is required.

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations to drive hotel revenue.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Graphic Design Operations</strong> </p> <p> Develops various forms of creative design, computer graphics, production layout and marketing support.</p> <p> Creates and revises print and multimedia collateral to reflect the current brand look</p> <p> Manages the look and feel, concept, visual development and final execution of all design directions.</p> <p> Partners with Marketing managers and related operational departments as part of a project team providing design, conceptualization and solutions pertaining to deliverables.</p> <p> Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.</p> <p> Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates.</p> <p> Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation and layout.</p> <p> Troubleshoots digital production issues as needed.</p> <p> Maintains project files and archives.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Responds to and handles problems and complaints.</p> <p> Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers.</p> <p> Performs other reasonable requests by management which the associate is capable of performing.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 5 years experience in the customer service, call center operations, or related professional area.</p> <p>OR</p> <p> Associates or Bachelors degree in Computer Graphics or a related field, or related major; 3 years experience in Computer Graphics or a related professional area.</p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant &amp; Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food &amp; Beverage Server) as necessary to resolve guest call, request, or problem.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Tier 1 Buildings Main Contractor seeking an experienced&nbsp;<span><strong>Commercial Leader</strong></span>(to drive the Commercial, Contracts &amp; Surveying team on this Major Project).<br>You will have clear experience as the <strong>No1 Commercial Manager</strong> based on site handling<strong> FIDIC </strong>contracts.Can you drive up stream and downstream whilst keeping the contract and project moving.&nbsp;<br>This person will have a direct line into the Project Executive &amp; Group Commercial Director.<br>You will have full life cycle experience of cradle to grave handling bid submissions to final account, claims &amp; stakeholder management. You understand the project dynamics on Major Projects be that Sub-Contract management, Joint Venture dynamics and the usual project politics.&nbsp;<br><span><strong>The Project&nbsp;<br></strong></span><br>Major Data Center Project - New Build&nbsp;<br>Client Major Technology Client&nbsp;<br>150 Mega Watt<br>Location 45 Minutes drive from Yas Island&nbsp;<br><span>Ideally, you will have:</span><br> <ul> <li>Proven experience as a<strong>&nbsp;Senior Commercial Manager / Project Commercial Manager&nbsp;</strong>handling large contract values.</li> <li>15 Years Post Graduate - Quantity Surveying&nbsp;</li> <li>Clear experience on relevant Build Projects for Reputable Tier 1 Main Contractors&nbsp;</li> <li>Able to hold the room in a calm and professional manner&nbsp;</li> <li>Capable to see the wood through the trees on strategy and commercial disputes&nbsp;</li> <li>Strong communication skills on the e-mails and phone, no dear sir / madams or Tom's here thanks.&nbsp;</li> <li>You must be based and settled in <span><strong>Abu Dhabi</strong></span>. The client will NOT have employees commuting from Dubai&nbsp;</li> </ul> <span>Package:</span><br> <ul> <li>Up to 80,000 AED Per Month Plus Flights &amp; Medical&nbsp;</li> <li>Bonus scheme up to 2 1/2 Months Basic&nbsp;</li> <li>Family status</li> </ul> If you tick this criteria, then get a word formatted CV to <strong>Tim</strong> on t.clark@nsrassociates.com to look at scheduling a confidential call.<br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Fiber Optic Technology Engineer to support advanced well surveillance and monitoring operations within the oil &amp; gas sector.</p><br><br> <p>The successful candidate will have hands-on experience with Distributed Acoustic Sensing (DAS), Distributed Temperature Sensing (DTS), or Distributed Fiber Optic Sensing (DFOS) technologies used for downhole monitoring, production surveillance, well intervention, reservoir monitoring, or hydraulic fracturing diagnostics.</p><br><br> Key Requirements <ul> <li>Experience with DAS, DTS, DFOS or distributed sensing technologies in oil &amp; gas applications</li> <li>Knowledge of fiber deployment, commissioning, testing, and troubleshooting</li> <li>Experience with OTDR testing, fusion splicing, fiber termination, or interrogator systems</li> <li>Background in well surveillance, completions, intervention, production monitoring, or reservoir monitoring</li> <li>Ability to mobilise to field locations and support operational activities</li> <li>Engineering qualification preferred</li> </ul> Preferred Background <p>Experience with companies such as: SLB, Halliburton, Baker Hughes, Weatherford, Expro, Silixa, OptaSense, AP Sensing, Fotech, Bandweaver, Sensornet, Yokogawa, Omnisens, or similar distributed sensing organisations.</p><br><br> Important Note <p><strong>This is an Oil &amp; Gas fiber sensing role. Candidates with telecommunications, ISP, data centre, FTTH, cabling, networking, or general telecom fiber optics experience only will not be considered.</strong></p><br><br> <br> <p><strong>Let op: vacaturefraude</strong></p><br><br> <p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud</strong><br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Handles telephonic scheduling and inquiries related to the Medical Imaging Department's services at American Hospital Dubai. Ensures efficient coordination of appointment bookings to optimise machine usage and clinic availability. Contributes to the strategic goals of the Department's Operations by delivering accurate information, assisting patients with their scheduling needs, and directing them to the appropriate clinic locations based on their specific requirements.</p><br><br>Responsibilities:<br><ul> <li>Records patient demographic information in the hospital system.</li> <li>Schedules patient appointments per department protocols and informs patients about necessary preparations.</li> <li>Provides patients with preparation instructions for all radiology procedures.</li> <li>Confirms appointments via SMS, email, or phone calls in line with hospital policy.</li> <li>Responds promptly and courteously to all incoming calls.</li> <li>Provides clear and helpful responses to inquiries, ensuring a positive patient experience.</li> <li>Follows up on and reschedules missed appointments as assigned.</li> <li>Follows up with patients listed as “abandoned” to reschedule missed communications.</li> <li>Maintains confidentiality of patient and hospital information at all times.</li> <li>Serves as a liaison between patients, technologists, and radiologists.</li> <li>Redirects calls to appropriate departments when necessary.</li> <li>Handles difficult or irate calls with empathy and sound judgment.</li> <li>Escalates complex inquiries to technologists, radiologists, or supervisors when appropriate.</li> <li>Supports patients in receiving the best possible care by ensuring accurate and timely communication.</li> <li>Contributes positively to team morale and organisational culture.</li> <li>Adheres to hospital safety, infection control, and security policies to maintain a safe working environment.</li></ul><br>Qualifications:<br><ul> <li>High School Graduate</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Knowledge of medical terminology, preferably related to radiology.</li> <li>Knowledge and experience in call center operations or telephone handling preferred.</li> <li>Skills in verbal and written communication in both English and Arabic.</li> <li>Skills in basic computer use and literacy.</li> <li>Ability to deliver professional customer service based on prior exposure or experience.</li></ul> </div>

<ul><li><p>Support the Alarm Receiving Center’s operations, meeting critical service-level objectives and organizational goals. Provide inputs for enhancing the efficiency of alarm monitoring and emergency response systems. Monitor and manage alarm signals from advanced fire and life safety detection systems using advanced ARC technologies. Maintain real-time communication with emergency responders, property owners, and stakeholders during incidents. Assess alarm signals to determine their nature and coordinate appropriate responses with emergency services. Manage operational workflows for 24/7 monitoring services effectively. Ensure compliance with industry standards for alarm handling and response protocols. Collaborate with cross-functional teams to optimize ARC operations using AI-powered analytics and business intelligence tools. Analyze alarm data trends to improve system efficiency and reduce false alarms. Help implement best practices for ARC operations to enhance reliability and scalability. Keep abreast of relevant emerging technologies such as IoT devices, edge computing solutions, and converged security systems. Develop detailed incident reports for documentation and future analysis. Ensure adherence to cybersecurity protocols within ARC systems to protect sensitive data. Provide strategic inputs on improving ARC processes in line with organizational goals. Education: High school or bachelor’s degree. Experience: Call Center experience Proficiency in alarm verification, assessment, and response coordination is an advantage. Strong analytical thinking for evaluating alarm data trends and optimizing system performance is an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a high school diploma or equivalent, demonstrating a foundational level of education.</li><li>Hold relevant security certifications (e.g., SIA license) or be willing to obtain them, showing commitment to professional development.</li><li>Have experience in a security-related role, such as a security guard or dispatcher, showcasing practical industry knowledge.</li><li>Offer 1-2 years of experience in a customer service or security environment, highlighting familiarity with relevant processes.</li></ul>

<p>We are seeking a customer-focused Remote Customer Support Representative to provide professional assistance and create positive experiences for customers through timely communication and effective problem-solving. This role is ideal for individuals who enjoy helping others, resolving concerns, and delivering excellent service remotely.</p> <p>The successful candidate will respond to customer enquiries, provide accurate information, document interactions, and support customer satisfaction goals. You will work with internal teams to address issues efficiently while maintaining professionalism, empathy, and a commitment to delivering high-quality support experiences.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Respond to customer enquiries through phone, email, chat, or online platforms.</li> <li>Provide accurate information about products, services, and processes.</li> <li>Resolve customer concerns efficiently and professionally.</li> <li>Document customer interactions and update records.</li> <li>Escalate complex issues when necessary.</li> <li>Maintain a positive and helpful communication style.</li> <li>Follow customer service procedures and guidelines.</li> <li>Identify opportunities to improve customer experiences.</li> <li>Manage multiple customer requests effectively.</li> <li>Meet service quality and performance targets.</li><br></ul> <p><strong>Requirements:</strong></p> <ul> <li>Strong verbal and written communication skills.</li> <li>Customer-focused mindset.</li> <li>Ability to remain professional under pressure.</li> <li>Strong problem-solving abilities.</li> <li>Comfortable using customer service software and digital tools.</li> <li>Ability to multitask effectively.</li> <li>Reliable internet connection and remote workspace.</li> <li>Strong attention to detail.</li><br></ul> <p><strong>Qualifications:</strong></p> <ul> <li>High school diploma or equivalent required.</li> <li>Previous customer service, support, call centre, or administrative experience preferred.</li> <li>Experience with CRM systems is an advantage.</li> <li>Entry-level applicants with strong communication skills are welcome.</li><br></ul> <p><strong>Benefits:</strong></p> <ul> <li>Fully remote work opportunity.</li> <li>Flexible scheduling options.</li> <li>Customer service training.</li> <li>Competitive compensation.</li> <li>Career development opportunities.</li> <li>Supportive team environment.</li> <li>Opportunities for advancement.</li> <li>Development of valuable communication skills.</li><br></ul> <p><strong>Equal Opportunity Statement:</strong></p> <p>We are committed to providing a workplace built on respect, inclusion, and equal access to opportunities. We encourage applications from qualified individuals of all backgrounds and make hiring decisions based on skills, qualifications, experience, and business requirements. We do not discriminate against candidates based on any protected characteristic under applicable employment laws.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <p><br> Our client is seeking a highly professional and organized Executive Office Manager to oversee daily office operations and provide high-level administrative and executive support to the CEO.<br> &nbsp; </p><p><strong>Job Description:</strong></p><br><br> <p><strong>Purpose:</strong><br> &nbsp;</p><br><br> <p>Support the Chairman and Group CEO in managing priorities, governance, and communication</p><br><br> <p>The core purpose of this role is to drive execution — following up on commitments across</p><br><br> <p>department heads, tracking initiatives to closure, and keeping the executive office running smoothly.</p><br><br> <p><br> <br> <br> <strong>Key Responsibilities:</strong></p><br><br> <p><strong>Executive Office Management:</strong></p><br><br> <p>• Manage the Chairman's and CEO's calendars</p><br><br> <p>• Coordinate meetings and travel arrangements</p><br><br> <p>• Prepare executive correspondence</p><br><br> <p>• Maintain strict confidentiality at all times<br> <br> &nbsp;</p><br><br> <p><strong>Governance &amp; Meeting Support:</strong></p><br><br> <p>• Prepare agendas and briefing materials</p><br><br> <p>• Attend selected meetings and issue minutes</p><br><br> <p>• Keep a live log of actions and decisions</p><br><br> <p>• Follow up on outstanding items until they are closed<br> <br> &nbsp;</p><br><br> <p><strong>Execution Follow-Up (the core of this role):</strong></p><br><br> <p>• Track ongoing initiatives (e.g. digital transformation, call center rollout, Lyve platform, new development launch, office relocation) against agreed timelines</p><br><br> <p>• Collect status updates from department heads</p><br><br> <p>• Flag delays and issues directly to the CEO and Chairman<br> <br> <br> &nbsp;</p><br><br> <p><strong>Reporting:</strong></p><br><br> <p>• Prepare regular executive dashboards</p><br><br> <p>• Prepare monthly reports for the Chairman and CEO</p><br><br> <p>• Pull together materials for board presentations<br> <br> <br> &nbsp;</p><br><br> <p><strong>Communication:</strong></p><br><br> <p>• Act as the main point of contact between the Chairman, CEO and department heads</p><br><br> <p>• Coordinate internal announcements</p><br><br> <p>• Make sure open items get closed, not just raised<br> <br> <br> &nbsp;</p><br><br> <p><strong>Administration:</strong></p><br><br> <p>• Document control and executive filing</p><br><br> <p>• Office logistics and executive events<br> <br> <br> &nbsp;</p><br><br> <p><strong>Job Requirements:</strong></p><br><br> <p><strong>Qualifications</strong><br> <br> <br> &nbsp;</p><br><br> <p>• Bachelor's degree</p><br><br> <p>• At least 15 years supporting Chairman/CEO/VP-level executives</p><br><br> <p>• Real estate or hospitality background is a plus<br> <br> • Fluent English and Arabic</p><br><br> <p>• Strong Excel, PowerPoint and Word skills</p><br><br> <p>• Excellent judgment, discretion, and follow-through</p><br><br> <p>• Comfortable following up with department heads without being asked twice<br> <br> &nbsp;</p><br><br> <br><br> <br><br> </div>