Call Center Jobs in UAE

<p>We are seeking an experienced Fiber Optic Technology Engineer to support advanced well surveillance and monitoring operations within the oil &amp; gas sector.</p><p>The successful candidate will have hands-on experience with Distributed Acoustic Sensing (DAS), Distributed Temperature Sensing (DTS), or Distributed Fiber Optic Sensing (DFOS) technologies used for downhole monitoring, production surveillance, well intervention, reservoir monitoring, or hydraulic fracturing diagnostics.<br><br></p>Key Requirements<br><br><ul><li>Experience with DAS, DTS, DFOS or distributed sensing technologies in oil &amp; gas applications</li><li>Knowledge of fiber deployment, commissioning, testing, and troubleshooting</li><li>Experience with OTDR testing, fusion splicing, fiber termination, or interrogator systems</li><li>Background in well surveillance, completions, intervention, production monitoring, or reservoir monitoring</li><li>Ability to mobilise to field locations and support operational activities</li><li>Engineering qualification preferred<br><br></li></ul>Preferred Background<br><br><p>Experience with companies such as: SLB, Halliburton, Baker Hughes, Weatherford, Expro, Silixa, OptaSense, AP Sensing, Fotech, Bandweaver, Sensornet, Yokogawa, Omnisens, or similar distributed sensing organisations.<br><br></p>Important Note<br><br><p><strong>This is an Oil &amp; Gas fiber sensing role. Candidates with telecommunications, ISP, data centre, FTTH, cabling, networking, or general telecom fiber optics experience only will not be considered.<br></strong></p><p> <br></p><p><strong>Let op: vacaturefraude</strong></p><br><p>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br><strong>Important: job fraud<br></strong> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.</p>

<p>JOB SUMMARY Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations to drive hotel revenue.</p><p>CORE WORK ACTIVITIES Graphic Design Operations Develops various forms of creative design, computer graphics, production layout and marketing support. Creates and revises print and multimedia collateral to reflect the current brand look Manages the look and feel, concept, visual development and final execution of all design directions. Partners with Marketing managers and related operational departments as part of a project team providing design, conceptualization and solutions pertaining to deliverables. Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral. Monitors the progress of all projects. Provides continuous communication to the Marketing and/or Project team regarding ongoing projects and status updates. Executes various aspects of production including scanning, digital retouching, image editing, special effects, file manipulation and layout. Troubleshoots digital production issues as needed. Maintains project files and archives.</p><p>Additional Responsibilities Provides support for escalated support needs via telephone and email and ensures proper resolution of each, including direct contact with stakeholders when necessary. Responds to and handles problems and complaints. Manages the communication of trends via prepared reports to the appropriate personnel, as well as corporate headquarters and other service centers. Performs other reasonable requests by management which the associate is capable of performing.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 5 years experience in the customer service, call center operations, or related professional area. OR Associates or Bachelors degree in Computer Graphics or a related field, or related major; 3 years experience in Computer Graphics or a related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Client:</strong><br> <br> Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.<br> <br> <strong>Responsibilities:&nbsp;</strong> <ul> <li>Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System. </li><li>Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating &amp; resolving critical incidents. </li><li>Responsible for end to end documentation of tickets </li><li>Conduct site/ device assessment for additional requirement as required by the client </li><li>Leverages internal/external resources and tools to deliver problem identification and resolution. </li><li>Provide end user training support. </li><li>Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers. </li></ul> <strong>Qualifications and Skills:</strong> <ul> <li>Certification in ITIL Foundation is a plus </li><li>Bachelor’s Degree in computer science or equivalent experience. </li><li>Minimum 4&nbsp;years’ progressive experience in office support, call center IR phone support experience.&nbsp; </li><li>Minimum two years’ in Operating Systems support, end users device troubleshooting &amp; support </li></ul> <strong>Additional Skills:</strong> <ul> <li>Hands on experience with Cerner applications a plus (Millennium) or any Health&nbsp;Information Systems Applications (HIS) </li><li>Service oriented, open and good with analytical skills </li><li>Work independently &amp; in collaboration </li><li>Should have good understanding of technology support and practical experience in user support and application management. </li><li>Ability to manage multiple activities and tasks simultaneously. </li><li>Ability to communicate in English; both verbally and in writing </li><li>Excellent customer service skills </li><li>Experience working in health care environment </li></ul> <p><strong>Halian Group:</strong></p><br><br> <p>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.</p><br><br> <p>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br> <br><br> </div>

<ul><li><p>Supervise and monitor daily waste management operations at assigned sites.</p></li><li><p>Ensure timely and efficient execution of waste management services as per company and international standards.</p></li><li><p>Plan and allocate manpower effectively to ensure smooth site operations.</p></li><li><p>Prepare and manage team duty schedules, overtime and leave plans.</p></li><li><p>Coordinate with the Call Centre and Operations team to resolve service-related issues promptly.</p></li><li><p>Liaise with clients regarding operational requirements, complaints and service issues, ensuring good client relationships.</p></li><li><p>Monitor the performance and productivity of waste management personnel and ensure proper utilization of manpower.</p></li><li><p>Prepare estimations and quotations as required, including obtaining three best quotations where applicable.</p></li><li><p>Report operational issues, incidents and situations requiring management attention.</p></li><li><p>Mobilize and coordinate the team during emergencies and ensure business continuity.</p></li><li><p>Maintain required operational records, reports and documentation in accordance with company procedures.</p></li><li><p>Perform other duties and departmental projects assigned by management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Secondary School Certificate (10th Standard) is mandatory; Higher Secondary Certificate (12th Standard) is preferred.</p></li><li><p><strong>3–5 years of relevant experience</strong> in waste management, environmental services, facilities management or a similar field.</p></li><li><p><strong>Valid UAE Manual Driving License is mandatory.</strong></p></li><li><p><strong>Dubai Municipality License is mandatory.</strong></p></li><li><p>Relevant Environmental Management System (EMS) certification is an advantage.</p></li><li><p>Good command of <strong>English</strong>, both written and verbal; knowledge of additional languages is an advantage.</p></li><li><p>Good computer skills, including basic MS Office and reporting skills.</p></li><li><p>Good telephone etiquette and communication skills.</p></li><li><p>Strong <strong>people management and team leadership</strong> abilities.</p></li><li><p>Good planning, organizing and problem-solving skills.</p></li><li><p>Result-oriented with the ability to work under pressure and meet operational deadlines.</p></li><li><p>Good interpersonal and client-handling skills.</p></li><li><p>Physically fit and capable of working in a field-based waste management environment.</p></li><li><p>Willingness to travel between sites as required.</p><br></li></ul>

Client:Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.<br>Responsibilities: Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System. Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents. Responsible for end to end documentation of tickets Conduct site/ device assessment for additional requirement as required by the client Leverages internal/external resources and tools to deliver problem identification and resolution. Provide end user training support. Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers.<br>Qualifications and Skills:Certification in ITIL Foundation is a plus Bachelor’s Degree in computer science or equivalent experience. Minimum 4 years’ progressive experience in office support, call center IR phone support experience. Minimum two years’ in Operating Systems support, end users device troubleshooting & support<br>Additional Skills:Hands on experience with Cerner applications a plus (Millennium) or any Health Information Systems Applications (HIS) Service oriented, open and good with analytical skills Work independently & in collaboration Should have good understanding of technology support and practical experience in user support and application management. Ability to manage multiple activities and tasks simultaneously. Ability to communicate in English; both verbally and in writing Excellent customer service skills Experience working in health care environment<br>Halian Group:With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together. Change Agent (Sharjah) in Sharjah, United Arab Emirates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><p><b>This position is part of NCR Atleos' Emiratization program and, in line with UAE Emiratization requirements and applicable UAE legislation, is open exclusively to UAE Nationals (Emirati citizens). Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b></p><br>POSITION SUMMARY &amp; KEY AREAS OF RESPONSIBILITY<ul><li>Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.</li><li>Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed Service Level Agreements.</li><li>Required to perform work on products and services of low complexity, specifically financial/ATM products. Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single-pocket proof encoders.</li><li>Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. May also perform required modular swaps and unit replacements.</li><li>Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.</li><li>Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Represents NCR in a manner that reflects positively on the image and reputation of the company.</li><li>Performs periodic preventative maintenance on assigned products. Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and/or within financial institutions.</li><li>Responsible for all NCR assets used in the delivery of customer services (tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Maintain an appropriate parts inventory as well as parts record keeping.</li><li>Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. Responsible for tracking and reporting all expenses incurred in the delivery of services.</li><li>Responsible for capturing detailed customer asset information and other data required to complete invoicing or billing activities.</li><li>May be dispatched daily on a call-by-call basis or establish their own daily schedule based on automated reports.</li><li>May require prolonged travel, carrying and lifting tool kits/parts of varying weights (1 to 50 lbs.). May require bending, squatting, walking, standing, or sitting for prolonged periods. May be required to work rotating shifts.</li><li>Ensure staff productivity measures are achieved. Work together with Call Center staff via PDA to recover machines. Work together with Security Escort Officers.</li><li>Retail EPOS maintenance or installation experience is required. Strong desktop hardware experience may be considered if EPOS experience is limited.</li></ul>BASIC QUALIFICATIONS<ul><li>High School Diploma or equivalent.</li><li>0-1 years of related experience.</li><li>Ability to work with Microsoft Office Suite.</li><li>Experience with Windows operating systems.</li><li>Experience in PC hardware maintenance and support.</li><li>A+ Certification.</li><li>ITE or Polytechnic qualification in Electronics and Communications Engineering.</li><li>Ability to work well with minimal supervision.</li><li>Good problem-solving skills.</li><li>Ability to learn new skills quickly.</li><li>Ability to work under pressure.</li><li>Ability to meet deadlines and produce high-quality work.</li><li>Excellent interpersonal and customer relationship skills.</li><li>High level of mechanical and electrical aptitude.</li><li>Experience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs.</li><li>High level of personal integrity.</li><li>Ability to support and promote teamwork and cooperation.</li><li>Must be able to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Associate’s Degree preferred.</li><li>Previous experience with NCR or similar equipment is a plus.</li><li>CCNA certification preferred.</li></ul>EEO Statement<p>Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.</p><br><b>This position is part of NCR Atleos' Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). In line with UAE Emiratization requirements and applicable UAE legislation, only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.</b>Statement to Third Party Agencies<p>To all recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.</p><br><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>Join the <strong>Engine Maintenance Centre</strong>, a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates’ fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.</p><br><br><p>As <strong>EEMC Engineering Repairs Coordinator</strong>, you will plan, monitor and administer progress of aftermarket processes supporting efficient management of repair/ overhaul/modification of components and engine at the repair service providers, at optimal cost and within agreed repair turnaround time (RTAT).</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Ensure effective stakeholder communication as part of the management of processes and in enabling clear communication for better end-to-end planning and control across the process chain.</li><li>Maintain close coordination with all relevant stakeholders including but not limited to Material Planning, Overhaul workshops, Fleet Technical Management etc. to support Material Service Level KPI.</li><li>Coordinate with repair service providers/stakeholders to ensure that repairs processes are carried out efficiently and effectively.</li></ul><br><p><strong>Emirates Engine Maintenance Centre (EEMC) Component Repair</strong></p><br><br><ul><li>Ensure the repair work called out on the Repair Order (RO) is in accordance with the engine manual and liaise with the Production Inspector to correct any discrepancies noted.</li><li>Ensure that all the Service Bulletin (SB) and Airworthiness Directive (AD) are called out on the Repair Order (RO) as per engine Work scope.</li><li>Ensure outgoing Repair Orders have all the relevant documents attached before handing over the shipment for processing.</li><li>Co-ordinate with internal and external stake holders for any queries raised against a repair call out from the vendor and provide revised Repair Orders as required.</li><li>Extract and evaluate all sets of data relating to In-House Capability or Alternate Repair &amp; Supply. Liaise with relevant stakeholders for the compilation of the information and analysis to assist in the decision-making process.</li><li>Maintain Vendor and Part Level RO performance data to allow for vendor management activities to take place.</li></ul>Qualification<p><strong>To be considered in this role, you must meet the below requirements:</strong></p><br><br><ul><li>12 years of schooling or equivalent</li><li>Technical qualification / Degree would be an advantage.</li><li>Minimum 3+ years’ experience in an Airline Engineering, Supply Chain, MRO or Procurement function.</li><li>Relevant experience may include; Supply Chain Management, Warehouse &amp; Logistics, Repairs Management, Material Planning / Material Support, Inventory Control, Technical Purchasing.</li><li>Preference for candidates with supervisory experience in Engineering Repairs Management, ideally within an Airline, Third-party maintenance / MRO base, large engineering organisation.</li><li>Candidates from other industries may be considered where they have a strong educational background and experience handling high-value, technically complex products.</li></ul><br>Salary &amp; benefits<p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p><br><br><br> </div>

<p>At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.</p><p><br></p><p>More than 40% of our team works in product &amp; engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.</p><p><br></p><p>We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.</p><p><br></p><p>Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.</p><p><br></p><p><strong>About the role:</strong></p><p>Wheely's Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs &amp; passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.</p><p>A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.</p><p><br></p><p><strong>What you will be doing:</strong></p><ul><li>Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails</li><li>Protect our customer's time by adhering to operational SLAs</li><li>Provide exceptional customer service by adhering to our rigorous luxury communication standards</li><li>Maintain customer satisfaction targets</li><li>Investigate and resolve customer and chauffeur issues quickly and efficiently</li><li>Understand, prioritise and escalate our customer's feedback to senior management and relevant teams</li><li>Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company</li></ul><p><br></p><p><strong>Requirements:</strong></p><p>Must-have:</p><ul><li>Passion for exceptional customer service</li><li>Experience in a customer-facing role in the luxury service industry</li><li>Excellent interpersonal and communication skills</li><li>The ability to thrive in a fast-paced high volume contact center</li><li>Fluency in both spoken and written English &amp; French</li><li>Flexibility, to be able to do shift work including nights and weekends, in the office</li><li>Technically proficient</li></ul><p>Nice to have:</p><ul><li>Additional languages- German, Spanish, Arabic, Chinese</li><li>Experience in a call centre</li></ul><p><br></p><p><strong>What we Offer:</strong></p><ul><li>Competitive salary of AED 8,500 per month</li><li>Equity package</li><li>Monthly credit for journeys with Wheely</li><li>Private health insurance</li><li>Professional development subsidies</li><li>Language allowance for desirable languages</li><li>Lunch allowance</li><li>Best-in-class equipment</li></ul><p><br></p><p>Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

<p>MUNSIT · CNTXT AI</p><p><strong>Sales Development Representative – Munsit</strong></p><p><em>Abu Dhabi, UAE · Full-Time</em></p><p><br></p><p><strong>Role Overview</strong></p><p>Munsit is CNTXT's Arabic Voice AI (STT and TTS) models built in the UAE and trained on 74K+ hours of Arabic audio across 25+ dialects. The buyer here is technical: an engineering, AI/ML, or product lead evaluating accuracy, latency, dialect coverage, and how the API fits into what they're building.</p><p><br></p><p>This role owns the full top of Munsit's funnel: building outbound pipeline into technical stakeholders at enterprises, government entities, and telecom/contact-center companies across the UAE/GCC.</p><p><br></p><p>This role needs to run credible first conversations, know enough to qualify a real opportunity, and loop in pre-sales and closing team at the right moment. The role also requires organized and contininous monitoring of platform signs up to detect big logos or key clients that can be converted into enterprise contracts.</p><p><br></p><p><strong>At a Glance</strong></p><p><strong>Function: </strong>Sales Development</p><p><strong>Location: </strong>Abu Dhabi, UAE;</p><p><strong>Reports To: </strong>Commercial Director</p><p><strong>Scope: </strong>Munsit: outbound pipeline and self-serve account growth</p><p><strong>Experience: </strong>3+ years in an SDR/BDR role, ideally selling a technical or API-based product</p><p><br></p><p><strong>What You Will Do</strong></p><p><strong>Build the Outbound Pipeline</strong></p><ul><li>Prospect engineering, AI/ML, and product leads at enterprises, government entities, and telecom/contact-center companies across the UAE/GCC evaluating Arabic speech technology.</li><li>Run outbound sequences (email, LinkedIn, calls) and book qualified discovery meetings.</li><li>Keep the CRM accurate with clean records, honest stages, and a pipeline number that reflects reality.</li></ul><p><strong>Grow the Self-Serve Funnel</strong></p><ul><li>Monitor who's signing up for Munsit's self-serve plan and flag accounts that look bigger than a small month-month plan account.</li><li>Reach out to those accounts directly and start the conversation about what their use case and consumption looks.</li><li>Work with the product/growth side to get visibility into usage, not just billing, so the good accounts don't get missed.</li></ul><p><strong>Qualify, Loop In Closers, and Hand Off</strong></p><ul><li>Run first-conversation qualification: what are they building, what's the technical fit, who owns the decision, what's the timeline.</li><li>Bring in the relevant stakeholders once a conversation needs real product depth (accuracy numbers, dialect coverage, integration specifics) or deal finalization.</li><li>Route qualified opportunities to the Senior Sales Manager with enough context that the first real call isn't a cold start.</li></ul><p><strong>What We Are Looking For</strong></p><p><strong>Required</strong></p><ul><li>3+ years in an SDR, BDR, or similar sales development role, ideally selling a technical or API-based product.</li><li>Comfortable holding a credible first conversation with an engineering or product buyer.</li><li>Real outbound chops: building lists, writing sequences that get replies, and keeping at it past the first no.</li><li>Organized and CRM-disciplined (comfortable working against a number every month).</li></ul><p><strong>Strongly Preferred</strong></p><ul><li>Experience selling speech/voice AI, NLP, or other AI/ML APIs and developer tools.</li><li>Arabic fluency.</li><li>Experience working alongside a pre-sales or solutions engineer in a hand-off motion.</li></ul><p><br></p><p><strong>What Success Looks Like</strong></p><p><strong>30 Days: </strong>40 leads qualified; 5-6 new clients identified from existing platforms.</p><p><strong>90 Days: </strong>3+ qualified leads converted to enterprise clients genrating $20K+ ARR.</p><p><strong>12 Months: </strong>Sourced leads directly led to collective ARR of $250K+</p><p><br></p>

<ul><li>Own end-to-end service delivery governance across multiple managed services accounts, including service performance, SLA/OLA compliance, contractual deliverables, customer satisfaction and continual improvement</li><li>Conduct structured weekly and monthly service reviews covering SLA achievement, ageing, backlog, recurring incidents, major incidents, problem records, changes, risks, capacity, availability and improvement actions</li><li>Define, track and report account-level KPIs through accurate dashboards, service review packs and executive summaries</li><li>Act as the senior operational point of contact for customers, service owners, account managers, technical teams and third-party vendors</li><li>Manage service escalations, ensure timely communication, drive recovery plans and maintain accountability through closure and customer acceptance</li><li>Identify service risks, scope gaps, demand growth and commercial improvement opportunities; coordinate with sales, account management and delivery leadership as required</li><li>Lead L1 IT Service Desk and service management operations, ensuring effective ticket logging, categorization, prioritization, assignment, escalation, resolution, and closure in line with ITIL practices</li><li>Govern NOC monitoring, event management, alert response, incident coordination, availability monitoring and proactive fault identification across network, server, cloud, and business-critical services</li><li>Maintain operational discipline for shift rosters, handovers, escalation matrices, on-call coverage, knowledge articles, runbooks and standard operating procedures</li><li>Ensure high-quality incident, service request, change, problem, configuration, and knowledge management processes</li><li>Lead major incident management, stakeholder communication, root-cause analysis, and corrective/preventive action tracking</li><li>Manage Production Support teams responsible for monitoring and supporting business-critical applications, interfaces, middleware, batch processes and associated infrastructure</li><li>Coordinate application, database, network, cloud, security and vendor teams to restore services and minimize business impact</li><li>Oversee Jumbo Group infrastructure and helpdesk support resources, including workload allocation, service quality, site support and performance management</li><li>Drive operational readiness, patching coordination, backup monitoring, capacity planning, availability, vulnerability remediation and disaster recovery preparedness with relevant technical owners</li><li>Plan and deliver infrastructure projects including enterprise Wi-Fi, LAN/WAN, server and storage platforms, data center services, cloud migration and cloud services, end-user computing and related upgrades</li><li>Develop project charters, scope, schedules, resource plans, budgets, risk registers, communication plans, acceptance criteria and transition-to-operations plans</li><li>Manage vendors, procurement dependencies, change control, quality assurance, testing, documentation, stakeholder acceptance and project closure</li><li>Ensure every project has clear ownership, security and compliance review, operational readiness, knowledge transfer, support model and measurable benefits</li><li>Lead, coach and develop a large, multi-disciplinary team of service desk analysts, NOC engineers, production support specialists, infrastructure engineers and project resources</li><li>Set individual and team objectives, conduct performance reviews, identify training needs, build succession plans and maintain appropriate shift and leave coverage</li><li>Manage suppliers and subcontractors against contractual SLAs, deliverables, quality, cost and governance requirements</li><li>Promote a culture of ownership, customer service, collaboration, documentation, security awareness and continual improvement</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong practical knowledge of ITIL service management processes and service governance</li><li>ITSM Tools support experience</li><li>ITIL certification is required or strongly preferred</li><li>Proven experience managing multiple customer accounts, service reviews, SLAs, escalations, vendors, and executive stakeholders</li><li>Proven delivery experience across infrastructure projects such as enterprise Wi-Fi/networking, servers, data centre platforms, cloud migrations and cloud services</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Supports the provision of safe, patient and family-focused quality care. Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality. Supports the successful achievements of Clinic Operations strategic goals and the American Hospital Dubai mission and vision statement.&nbsp;Operates and administers the hospital's main telephone and emergency systems, by answering all incoming external and internal calls. Directs patients and customers to the appropriate area. Handles all emergency code calls and Public Announcements through the Public Address.<br> &nbsp;</p><br><br>Responsibilities:<br><ul> <li>Answers phone calls in a polite and cordial manner.</li> <li>Maintains proper telephone etiquette.</li> <li>Handles patient complaints and addresses them to the concerned Clinic Manager/Supervisor in a timely manner without delay.</li> <li>Assists in the orientation of new staff members to the Switchboard.</li> <li>Facilitates efficient operator function by consulting and communicating with all co-workers.</li> <li>Maintains complete product knowledge at all times of all hospital features, services and hours of operations.</li> <li>Maintains caller flow by answering calls within three rings and ensures customer cue is at a minimum.</li> <li>Transfers call to appropriate staff/departments.</li> <li>Maintains and updates hospital extensions, call lists, physicians’ names, Department Heads and contact numbers.</li> <li>Creates all required 24-hour Public Announcements through the Public Address System.</li> <li>Performs continuous weekly testing of code Blue and Green systems.</li> <li>Responds to all emergency calls promptly according to the established procedure.</li> <li>Ensures that the place of work and surrounding area is kept clean and organized at all times.</li> <li>Reports equipment failure, safety and security issues, and or/reduction of supply inventory to the Patient Relations Supervisor/Coordinator.</li></ul><br>Qualifications:<br><ul> <li>High School Graduate</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><br><ul> <li>Excellent English and Arabic verbal/written communication skills</li> <li>Basic computer literacy</li> <li>Exposure to/experience with customer service principles</li> <li>Exposure to/experience with Continous Quality Improvement (CQI) and Joint Commission International Accreditation (JCIA) principles</li> <li>Demonstrates adequate Medical Terminology</li> <li>Demonstrates computer literacy (in <i>Cerner</i> System) and efficiency</li></ul> </div>

About The Role<br><br>We're looking for a Sales Assistant / Telesales Agent to join the Prypco Fractional team. Prypco lets people invest in Dubai real estate starting from small amounts, fully online and regulated. The Sales Assistant's role is to speak over the phone with people who've shown interest, explain how the platform works in simple language, and turn that interest into their first investment.<br><br>We're looking for someone who is sharp, patient, and genuinely good on the phone.<br><br>What you'll be doing<br><br>Calling Sign up leads - Following up on inbound interest and outbound lists, at the pace targets demand. Explaining the product - Walking prospects through how fractional property investment works, answering their questions honestly, Onboarding and KYC verification and knowing when to loop in someone senior. Closing - Guiding people from "interested" to "signed up and KYC verified". Logging everything - keeping the CRM up to date so nothing falls through the cracks and the team can see where every lead stands. Following up - Staying on top of people who need a nudge, a reminder, or more information before they commit. Hitting your numbers - You'll have monthly targets on calls, conversions and we'll expect you to own them.<br><br>What we're looking for<br><br>1-2+ years in Telesales, call-center, or phone-based sales. Real Estate or Fintech experience is a strong plus, but not required. Organized and Disciplined - This is a high pace, high volume environment. Fluent Arabic and English Comfortable talking about money and investment products as well as collecting supporting documentation. Persuasive - you'll hear "no" a lot more than "yes," and that shouldn't throw you off. Comfortable with CRM tools (we'll train you on ours).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg. cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP guests to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign&nbsp;Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel&nbsp;guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.</li><li>File daily guest relations report and documents systematically.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning Guest Relations&nbsp;in co-ordination with the Guest Relations&nbsp;Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in Hotel Management</li><li>Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role</li><li>Have excellent&nbsp;communication skills, empathy, patience, and courteous demeanor</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>

Job Description<br><br>Take your experience to one of the world's fastest-growing airlines and play a key role in elevating guest experience across our global contact centre operation. With Journey 2030 underway, there's never been a more exciting time to join Etihad and help shape the future of customer service excellence.<br><br>As a Quality Administrator, you will monitor and analyze voice/non-voice activities against agreed quality standards and recommend and coordinate appropriate training and coaching. Purpose is to close gaps across outsourced vendors, working with line managers and Senior Quality Officers to ensure consistent delivery of high level of KPI attainment, guest experience and service quality.<br><br>Accountabilities<br><br>Monitor, record and evaluate new and existing agents' performance through monitoring and auditing of calls, data, business deliverables, attitude, across voice/non-voice channels Communicate results to the Senior Quality Officer, recommending corrective/ preventive actions Provide recommendations: process redesign, training, performance management, etc.) to close gaps Drive quality standards in delivery of products and services across the vendor organization. Identify relationships between agent behaviours, the customer experience, and transaction resolution Escalate trends and tendencies with negative, corrective actions or positive recommendations Perform spot check activities to prevent revenue loss, and drive consistency and COPC quality standards Plan, lead, and direct periodic quality audits to monitor compliance with agreed service quality levels Attend weekly Calibration calls with vendors, to present feedback and share updates Monitor performance by gathering relevant data and producing statistical reports<br><br>Qualifications<br><br>Bachelor's degree with 1–2 years of work experience, or High school diploma with 3 years of relevant work experience Help Desk or SME roles Proficiency in contact centre technologies; workforce applications, reporting, quality, & monitoring tools Excellent written and verbal communication skills Knowledge of airline reservation system (preferred)<br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Job Description<br><br>Take your experience to one of the world's fastest-growing airlines and play a key role in elevating guest experience across our global contact centre operation. With Journey 2030 underway, there's never been a more exciting time to join Etihad and help shape the future of customer service excellence.<br><br>As a Quality Administrator, you will monitor and analyze voice/non-voice activities against agreed quality standards and recommend and coordinate appropriate training and coaching. Purpose is to close gaps across outsourced vendors, working with line managers and Senior Quality Officers to ensure consistent delivery of high level of KPI attainment, guest experience and service quality.<br><br>Accountabilities<br><br>Monitor, record and evaluate new and existing agents' performance through monitoring and auditing of calls, data, business deliverables, attitude, across voice/non-voice channels Communicate results to the Senior Quality Officer, recommending corrective/ preventive actions Provide recommendations: process redesign, training, performance management, etc.) to close gaps Drive quality standards in delivery of products and services across the vendor organization. Identify relationships between agent behaviours, the customer experience, and transaction resolution Escalate trends and tendencies with negative, corrective actions or positive recommendations Perform spot check activities to prevent revenue loss, and drive consistency and COPC quality standards Plan, lead, and direct periodic quality audits to monitor compliance with agreed service quality levels Attend weekly Calibration calls with vendors, to present feedback and share updates Monitor performance by gathering relevant data and producing statistical reports<br><br>Qualifications<br><br>Bachelor's degree with 1–2 years of work experience, or High school diploma with 3 years of relevant work experience Help Desk or SME roles Proficiency in contact centre technologies; workforce applications, reporting, quality, & monitoring tools Excellent written and verbal communication skills Knowledge of airline reservation system (preferred)<br><br>Additional Information<br><br>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.<br><br>To learn more visit www.etihad.com<br><br>Recruitment Fraud Alert<br><br>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>JOB OVERVIEW </strong><br>The Receptionist is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations<br><strong>MAIN RESPONSIBILITIES</strong><br><ul><li>Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.</li><li>Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.</li><li>Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.</li><li>Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.</li><li>Assist with any administration request or reports as requested.</li><li>Support and cover the incentive coordinator in their absence</li><li>Support in NPA First Calls to have the customer experience on DHL Service</li><li>Support in answering call center calls if needed</li><li>Assist the service point walk-in customers if needed</li><li>Provide Continuous Improvement initiative and suggestion to improve Reception processes </li></ul><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS </strong><br><ul><li>Sounds educational background with knowledge of the Service industry an advantage </li><li>Excellent English communication skills, with knowledge of Arabic is an added advantage </li><li>Typing speed of minimum 30 words a minute </li><li>Passion for delighting customers </li><li>Should be self- motivated and able to work under pressure </li><li>Good relationship building and interpersonal skills </li><li>Working knowledge of MS office packages </li><li>Team Player</li></ul><strong>*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all</strong><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<strong>Position Overview<br><br></strong>A leading tertiary-care hospital in Dubai is seeking an experienced <strong>Consultant Pediatric Cardiac Intensivist</strong> to join and help lead its Pediatric Cardiac ICU (PCICU). The ideal candidate will provide expert critical care management for neonates, infants, and children with congenital and acquired heart diseases, including pre‑ and post‑operative cardiac surgical patients, interventional cardiology cases, and complex cardiac emergencies.<br><br><strong>Key Responsibilities<br><br></strong><strong>Clinical Expertise<br><br></strong><ul><li>Provide comprehensive critical care management for pediatric cardiac patients, including:</li><ul><li>Pre‑operative stabilization and optimization</li><li>Post‑operative management following congenital heart surgery</li><li>Care of patients undergoing interventional cardiology procedures</li><li>Management of heart failure, arrhythmias, and cardiomyopathies</li><li>ECMO, mechanical ventilation, and advanced hemodynamic monitoring</li></ul><li>Lead daily PCICU rounds and coordinate multidisciplinary care plans.</li><li>Interpret and manage complex diagnostic data including echocardiography, hemodynamic studies, and advanced imaging.</li><li>Provide on‑call coverage for pediatric cardiac emergencies.<br></li></ul><strong>Leadership &amp; Program Development<br><br></strong><ul><li>Contribute to the strategic development and expansion of the Pediatric Cardiac ICU service.</li><li>Develop and update clinical pathways, protocols, and quality improvement initiatives.</li><li>Collaborate closely with pediatric cardiologists, cardiac surgeons, anesthesiologists, perfusionists, and nursing teams.</li><li>Mentor junior physicians, fellows, and critical care nursing staff.<br><br></li></ul><strong>Family &amp; Patient Engagement<br><br></strong><ul><li>Communicate complex clinical information clearly and compassionately to families.</li><li>Support families through decision‑making, long‑term care planning, and post‑discharge follow‑up.</li><li>Promote a family‑centered care environment.<br><br></li></ul><strong>Academic &amp; Research Contributions<br><br></strong><ul><li>Participate in clinical research, audits, and quality improvement projects.</li><li>Teach and supervise medical students, residents, and fellows.</li><li>Contribute to institutional CME programs and represent the department at conferences.<br><br></li></ul><strong>Qualifications &amp; Requirements<br><br></strong><ul><li>Medical Degree (MD/MBBS) from a recognized institution.</li><li>Board Certification in Pediatric Critical Care, Pediatric Cardiology, or Pediatric Anesthesiology with fellowship training in Pediatric Cardiac Intensive Care.</li><li>Minimum 8–10 years of post‑specialization experience, including consultant‑level practice in a high‑volume cardiac center.</li><li>Expertise in managing complex congenital heart disease and post‑operative cardiac ICU care.</li><li>Eligibility for Dubai Health Authority (DHA) Consultant licensure.</li><li>Strong leadership, communication, and multidisciplinary collaboration skills.</li><li>Fluency in English; Arabic is an advantage.</li></ul>

<strong>Overview<br><br></strong>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Mubadala Health Dubai established in 2022, Mubadala Health Dubai offers world-class treatments and advanced technology, facilitated by a clinical team of experts with extensive knowledge and experience. Our state-of-the-art outpatient facility provides day surgery, outpatient consultations, and comprehensive diagnostic services for over 30 clinical specialties<br><br>Mubadala Health Dubai is seeking an experienced Consultant Endocrinologist to join our multidisciplinary team. The ideal candidate will bring a strong clinical background in endocrinology and metabolic disorders, delivering high‑quality care in an ambulatory and outpatient-focused environment. The role includes patient consultations, diagnostic evaluation, chronic disease management, and participation in the center’s clinical rotations when required.<br><br><strong>Responsibilities<br><br></strong><ul><li>Provide comprehensive endocrine consultations and follow-up care for adult patients.</li><li>Diagnose and manage a wide range of endocrine and metabolic conditions, including diabetes, thyroid disorders, adrenal disease, pituitary conditions, and hormonal imbalances.</li><li>Support chronic disease management through evidence-based, patient-centered care.</li><li>Collaborate closely with diabetologists, educators, dietitians, and other specialists to ensure integrated care.</li><li>Participate in on‑call duties or clinical rotations as required by the center.</li><li>Maintain accurate clinical documentation and contribute to quality improvement activities.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Medical degree with recognized specialty qualification in Endocrinology.</li><li>Minimum 3-5 years of post‑qualification experience in endocrinology or internal medicine with endocrine focus.</li><li>Strong clinical expertise in managing chronic endocrine conditions in outpatient settings.</li><li>Excellent communication, diagnostic, and teamwork skills.</li><li>DOH Specialist Endocrinologist licensure or eligibility.<br><br></li></ul>If you’re passionate about delivering exceptional endocrine care and ready to join a world‑class clinical team, we’d love to hear from you.

<strong>Position Overview<br><br></strong>A leading tertiary-care hospital in Dubai is seeking an experienced <strong>Consultant Pediatric Cardiac Intensivist</strong> to join and help lead its Pediatric Cardiac ICU (PCICU). The ideal candidate will provide expert critical care management for neonates, infants, and children with congenital and acquired heart diseases, including pre‑ and post‑operative cardiac surgical patients, interventional cardiology cases, and complex cardiac emergencies.<br><br><strong>Key Responsibilities<br><br></strong><strong>Clinical Expertise<br><br></strong><ul><li>Provide comprehensive critical care management for pediatric cardiac patients, including:</li><ul><li>Pre‑operative stabilization and optimization</li><li>Post‑operative management following congenital heart surgery</li><li>Care of patients undergoing interventional cardiology procedures</li><li>Management of heart failure, arrhythmias, and cardiomyopathies</li><li>ECMO, mechanical ventilation, and advanced hemodynamic monitoring</li></ul><li>Lead daily PCICU rounds and coordinate multidisciplinary care plans.</li><li>Interpret and manage complex diagnostic data including echocardiography, hemodynamic studies, and advanced imaging.</li><li>Provide on‑call coverage for pediatric cardiac emergencies.<br></li></ul><strong>Leadership &amp; Program Development<br><br></strong><ul><li>Contribute to the strategic development and expansion of the Pediatric Cardiac ICU service.</li><li>Develop and update clinical pathways, protocols, and quality improvement initiatives.</li><li>Collaborate closely with pediatric cardiologists, cardiac surgeons, anesthesiologists, perfusionists, and nursing teams.</li><li>Mentor junior physicians, fellows, and critical care nursing staff.<br><br></li></ul><strong>Family &amp; Patient Engagement<br><br></strong><ul><li>Communicate complex clinical information clearly and compassionately to families.</li><li>Support families through decision‑making, long‑term care planning, and post‑discharge follow‑up.</li><li>Promote a family‑centered care environment.<br><br></li></ul><strong>Academic &amp; Research Contributions<br><br></strong><ul><li>Participate in clinical research, audits, and quality improvement projects.</li><li>Teach and supervise medical students, residents, and fellows.</li><li>Contribute to institutional CME programs and represent the department at conferences.<br><br></li></ul><strong>Qualifications &amp; Requirements<br><br></strong><ul><li>Medical Degree (MD/MBBS) from a recognized institution.</li><li>Board Certification in Pediatric Critical Care, Pediatric Cardiology, or Pediatric Anesthesiology with fellowship training in Pediatric Cardiac Intensive Care.</li><li>Minimum 8–10 years of post‑specialization experience, including consultant‑level practice in a high‑volume cardiac center.</li><li>Expertise in managing complex congenital heart disease and post‑operative cardiac ICU care.</li><li>Eligibility for Dubai Health Authority (DHA) Consultant licensure.</li><li>Strong leadership, communication, and multidisciplinary collaboration skills.</li><li>Fluency in English; Arabic is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Priority Capability &amp; Development Manager</strong><br><strong>Location : Abu Dhabi</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br>&nbsp;</p><br><ul><li><span>Enhancing the Priority Banking capabilities per role.</span></li><li><span>Handling the customer service function to ensure the delivery of quality service to customers, and maintenance of operational controls and continuous improvement for customer service efficiency for the Gold Centers.</span></li><li><span>Ensure Priority Gold Centers are meeting our high standards and customer expectations.</span><br>&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><p><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><span>To control and manage all priority customer complaints received from Call Center, Gold Centres, and all other channels.</span></p><br><ul><li><span>Monitor RMs achievements VS target and provide required run rate with solutions on the capabilities of achievements.</span></li><li><span>Provide suggestions on portfolio retagging and movements to enhance the RM capabilities.</span></li><li><span>Ensure the achievement of the assigned monthly target with maximum productivity per RM within the assigned area.</span></li><li><span>Ensure all Gold centers are meeting standards and equipped with functional technology (ATM, tv screens, IT equipment)</span></li><li><span>Follow up with other departments for customer requests and complains.&nbsp;</span></li><li><span>Monitor Mystery Shopper scoring and identify areas of improvement</span></li><li><span>Work with priority staff to suggest ideas to help improve customer experience and facilitate their dealing with the bank&nbsp;</span></li><li><span>&nbsp;Prospect new business opportunities within the main role of servicing customers.&nbsp;</span></li><li><span>&nbsp;Monitors the teams’ overall performance then suggests possible steps to maximize their productivity.</span></li><li><span>Helps in the assessment of the RMs skills and development needs &amp; highlights areas that need improvement.</span></li></ul><p><span><strong>KEY PERFORMANCE INDICATORS:</strong></span></p><br><ul><li><span>Delta change of Priority Banking per role Productivity</span></li><li><span>Complaints are closed within the agreed TAT</span></li><li><span>Gold Centers are meeting standards.</span></li><li><span>Overall Profitability</span></li><li><span>Customer satisfaction</span><br>&nbsp;</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>&nbsp;</p><br><ul><li><span>Bilingual (Arabic &amp; English)</span></li><li><span>Working knowledge in customer service and frontline management.&nbsp;</span></li><li><span>Strong communication skills.</span></li><li><span>Good working knowledge of Microsoft Words &amp; Excel.</span></li></ul><p><span><strong>Previous experience:</strong></span></p><br><p><span>Six (6) years Banking Experience, Customer Facing (e.g. Front Office).</span></p><br><br> </div>