Call Center Jobs in UAE

The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.<br>Job Salary: maximum 6,500 AED depending on skills and experience Job Location: Dubai, UAEWork Shift: 5 days a week (Monday-Friday), 9 hours per day, flexibility is expected<br>Requirements Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE, hospitality background is preferred Full English proficiency is required, additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate computer literacy is required e.g., MS Office<br>Candidates who can join immediately will be prioritized

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Call Center</span></span></span>&nbsp;<br><span><span>(<span>20295</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About The Role</strong></p><br> <p>Are you passionate about engaging and helping multiple nationalities daily via call? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis, the Palm is looking for someone like you!</p><br> <p>As Agent, Call Center, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments and handle external as well as internal calls with Forbes standards in mind.&nbsp;</p><br> <p><strong>About You</strong></p><br> <p>An ideal candidate will have a minimum of two years’ experience in the same role or a customer service position where handled large volume. You will have a strong work ethics and desire to continuously learn and develop at our resort. An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous.&nbsp;</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Abu Dhabi Telemedicine Centre (ADTC) is the centralized call center for the M42 network, serving as a seamless point of access for patients across the UAE and beyond. By connecting individuals with the right care at the right time, ADTC ensures efficient coordination, appointment scheduling, and responsive support across M42’s world-class hospitals and clinics. With its team of dedicated professionals and advanced telecommunication systems, the Centre enhances patient experience, streamlines service delivery, and reinforces M42’s commitment to accessible, patient-centric healthcare.<br><br>The Contact Center team serves as the primary point of contact for patients and customers, delivering exceptional service and support across multiple communication channels. The Agent, Contact Center is responsible for providing professional, accurate, and customer-focused assistance, handling inquiries, appointments, referrals, and service requests while ensuring a seamless customer experience.<br><br>Responsibilities<br><br>Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner. Schedule appointments and provide information on services, physicians, referrals, events, and campaigns. Handle customer concerns and complaints, ensuring prompt resolution or escalation when required. Maintain accurate customer records and support registration and information update processes. Collaborate with internal departments to obtain information and ensure effective issue resolution. Deliver a high standard of customer service by following communication and contact center best practices. Ensure accurate documentation of customer interactions and follow established procedures and policies. Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.<br><br>Qualifications<br><br>Bachelor's Degree. Minimum 2 years of experience in a healthcare contact center, customer service, or related healthcare environment. Excellent knowledge of medical terminology. Strong computer, data entry, and multitasking skills. Fluency in written and spoken English and Arabic. Excellent communication, customer service, and problem-solving skills. Ability to manage customer interactions professionally in a fast-paced environment.

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

Description<br><br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br><br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br><br>We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.<br><br>You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.<br><br>Key job responsibilities<br><br>Safety<br><br> Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture. Adhere to all DC safety protocols during red zone (RZ) and floor operations. Support safety inspections and maintain site compliance standards.<br><br>Data Center Operations (DCO)<br><br> Diagnose hardware and network problems followed by physical repairs. Troubleshoot events within internal Service Level Agreements (SLAs). Perform root cause analysis of equipment failures. Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations). Ability to work at heights as required by operational tasks. Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties. Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.<br><br>Scope & Decision-Making<br><br> Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes. Work is reviewed daily by supervision.<br><br>Communication & Collaboration<br><br> Communicate clearly via tickets, SIMs, task tracking entries, and write-ups. Participate effectively in team meetings and present work to leaders.<br><br>Impact & Process Improvement<br><br> Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance. Take action to improve operational excellence within DCO workflows.<br><br>Shift & On-Call<br><br> Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br><br>About The Team<br><br>Diverse Experiences<br><br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br><br>Why AWS?<br><br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br><br>Inclusive Team Culture<br><br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (diversity) conferences, inspire us to never stop embracing our uniqueness.<br><br>Mentorship & Career Growth<br><br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br><br>Work/Life Balance<br><br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br><br>Basic Qualifications<br><br> Experience with computer hardware troubleshooting and repair Experience in computer networking High school or equivalent diploma Speak, write and speak fluently in English<br><br>Preferred Qualifications<br><br> Bachelor's degree in IT, computer science or equivalent Experience in a data center or other critical environment Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Basic knowledge of Linux and experience with network protocols<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Amazon Data Services Emirates LLC<br><br>Job ID: A10439901

Position Description:Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates the booking of appointments to optimise clinic function. Supports the successful achievements of the Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs. <br>Position Responsibility:Answers phone calls politely and cordially. Maintains proper telephone etiquette. Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints. Prioritises tasks, ensuring effective functioning of the area. Follows the chain of command in reporting incidents or concerns. Prioritises workload and completes correspondence on time. Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients' queries. Promotes incident, and customer complaint reporting to improve patient and family care. Provides patients with a brief history of physicians' accreditations and areas of speciality and other data which is relevant to the appointment type. Enters, modifies, or updates patient information, upon calling, in the i Connect system according to established criteria. Transfers call to the Call Centre Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice. Schedules and books appointments as requested appropriately into i Connect and follows the clinic's guidelines in the booking process. Confirms appointments through SMS and/or phone calls as per policy. Transfer to a different physician, cancel or reschedule patients' appointments as per policy. Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary. Informs walk-in patients telephonically regarding waiting time. Places a remark on "Scheduler Note". For example, patients are informed regarding waiting time. Informs new customers to arrive 15 minutes before appointment time and to bring an identification card and insurance card according to the clinic's guidelines. Completes electronic telephone message form and emails it to the correct clinic with necessary details intact. Sends SMS messages are sent out before 10:00 a.m. for the next day's appointments. Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS. Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions. Overbooks physicians according to clinic-defined standards. Ensures that all departmental reports and audit tools are compiled and completed timely and accurate manner. Assists in the orientation of new staff members to the Call Centre. Facilitates efficient Call Centre function by consulting and communicating with all co-workers. Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations. Ensures that the place of work and the surrounding area are kept clean and organised at all times. Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.<br>Position Qualification:High School Graduate<br>PROFESSIONAL EXPERIENCE:Knowledge of customer service principles. Knowledge of basic computer literacy. Knowledge of adequate medical terminology. Knowledge of medical terminology or prior exposure to a medical environment. Knowledge of operator or call centre procedures is preferable. Skills in verbal and written communication in both English and Arabic. Ability to demonstrate computer literacy and work efficiently with digital tools.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.&nbsp;</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.&nbsp;</p><p>Responsibilities</p><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls&nbsp;</p></li></ul><ul><li><p>Maintaining the departmental KPI’s.&nbsp;</p></li></ul><ul><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.&nbsp;</p></li></ul><ul><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.&nbsp;</p></li></ul><ul><li><p>Ensures call backs are completed in a timely manner.&nbsp;</p></li></ul><ul><li><p>Maintains clarity in communication and pleasant tone of voice at all times.&nbsp;</p></li></ul><ul><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.&nbsp;</p></li></ul><ul><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;&nbsp;</p></li></ul><ul><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.&nbsp;</p></li></ul><ul><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.&nbsp;</p></li></ul><ul><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.&nbsp;</p></li></ul><ul><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.&nbsp;</p></li></ul><ul><li><p>Multitask and manage the call volumes as per the call process flow.&nbsp;</p></li></ul><ul><li><p>Promote the services of the hospital to patients.&nbsp;</p></li></ul><ul><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department&nbsp;</p></li></ul><ul><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.&nbsp;</p></li></ul><ul><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;&nbsp;</p></li></ul><ul><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;&nbsp;</p></li></ul><ul><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.&nbsp;</p></li></ul><ul><li><p>Maintains patient &amp; staff confidentiality.&nbsp;</p></li></ul><ul><li><p>Demonstrates the ability to listen to others in promoting effective communication.&nbsp;</p></li></ul><ul><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.&nbsp;</p></li></ul><ul><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.&nbsp;</p></li></ul><ul><li><p>Maintaining the duty change as per the unit protocol.&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure operational coverage.&nbsp;</p></li></ul><ul><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.&nbsp;</p></li></ul><ul><li><p>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.&nbsp;</p></li></ul><ul><li><p>Provide training and mentorship to team members to ensure quality standards and service delivery.&nbsp;</p></li></ul><ul><li><p>Continuously maintain an enabling environment where you can develop and grow your team.&nbsp;</p></li></ul><ul><li><p>Orientate new joiners and sign of probation periods.&nbsp;</p></li></ul><ul><li><p>Ensure professional conduct and discipline within the team is followed.&nbsp;</p></li></ul><ul><li><p>Provide support in the recruitment and selection process of team members.&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure operational coverage.&nbsp;</p></li></ul><ul><li><p>Support and monitor cost management initiatives.&nbsp;</p></li></ul><ul><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.&nbsp;</p></li></ul><ul><li><p>Support staff engagement initiatives.&nbsp;</p></li></ul><ul><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.&nbsp;</p></li></ul><ul><li><p>Complete yearly appraisals and coach &amp; developing the team.&nbsp;</p></li></ul><ul><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.&nbsp;&nbsp;</p></li></ul><ul><li><p>Complaint management &amp; process improvements linked to overall patient experience.&nbsp;</p></li></ul><ul><li><p>Participates in Hospital training programs.&nbsp;</p></li></ul><ul><li><p>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI’s.&nbsp;</p></li></ul><ul><li><p>Manage and update appointments on the NMC website / Okadoc, including doctor’s profile updates and appointment slots.&nbsp;</p></li></ul><ul><li><p>Review and verify doctor’s schedules daily.&nbsp;</p></li></ul><ul><li><p>Perform agent call audits and provide counselling to staff for performance improvement.&nbsp;</p></li></ul><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.&nbsp;&nbsp;&nbsp;</p></li></ul><ul><li><p>To ensure that performance management contracts are in place for the team.&nbsp;&nbsp;</p></li></ul><ul><li><p>Conduct and document bi-annual performance conversations&nbsp; .&nbsp;</p></li></ul><ul><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.&nbsp;&nbsp;</p></li></ul><ul><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.&nbsp;</p></li></ul><ul><li><p>Monitor the quality of onboarding for new employees;&nbsp; new employees are orientated and probation periods are signed off&nbsp; .&nbsp;</p></li></ul><ul><li><p>Maintain professional conduct and discipline within the team.&nbsp;&nbsp;</p></li></ul><ul><li><p>Work closely with the recruitment team to recruit and select competent employees .&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.&nbsp;</p></li></ul><ul><li><p>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage&nbsp;</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><u>General Overview:</u></b><br></p><br><p>We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as<b>Call Centre Agents</b>in Dubai.<br></p><br><p>This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries. The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.<br></p><br><p><b><u>Key Responsibilities:</u></b><br></p><br><ul><li>Handle inbound and outbound customer calls professionally and efficiently.<br></li><li>Provide accurate information regarding insurance products, services, and policies.<br></li><li>Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner.<br></li><li>Maintain accurate records of customer interactions and updates within internal systems.<br></li><li>Deliver a high standard of customer service while ensuring customer satisfaction.<br></li><li>Escalate complex cases to relevant departments when required and follow up to ensure resolution.<br></li><li>Adhere to internal service standards, operational procedures, and quality guidelines.<br></li><li>Collaborate with internal teams to support seamless customer experiences.<br></li></ul><p><b><u>Key Requirements:</u></b><br></p><br><ul><li>Emirati with a FamiIy Book (Emiratisation role) – mandatory<br></li><li>High School, Diploma, or Bachelor's Degree holders are welcome to apply.<br></li><li>Strong communication skills in English; Arabic is an advantage.<br></li><li>Previous customer service or call centre experience is preferred but not mandatory.<br></li><li>Strong interpersonal and relationship-building skills.<br></li><li>Ability to work effectively in a fast-paced and customer-focused environment.<br></li><li>Positive attitude, professional demeanor, and willingness to learn and develop.<br></li><li>Good organizational skills with the ability to manage multiple customer interactions efficiently.<br></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.&nbsp;</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.&nbsp;</p><p>Responsibilities</p><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls&nbsp;</p></li></ul><ul><li><p>Maintaining the departmental KPI’s.&nbsp;</p></li></ul><ul><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.&nbsp;</p></li></ul><ul><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.&nbsp;</p></li></ul><ul><li><p>Ensures call backs are completed in a timely manner.&nbsp;</p></li></ul><ul><li><p>Maintains clarity in communication and pleasant tone of voice at all times.&nbsp;</p></li></ul><ul><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.&nbsp;</p></li></ul><ul><li><p>Assists the patient in the best way possible and creating a good impression&nbsp;&nbsp;</p></li></ul><ul><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.&nbsp;</p></li></ul><ul><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.&nbsp;</p></li></ul><ul><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.&nbsp;</p></li></ul><ul><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.&nbsp;</p></li></ul><ul><li><p>Multitask and manage the call volumes as per the call process flow.&nbsp;</p></li></ul><ul><li><p>Promote the services of the hospital to patients.&nbsp;</p></li></ul><ul><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department&nbsp;</p></li></ul><ul><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.&nbsp;</p></li></ul><ul><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;&nbsp;</p></li></ul><ul><li><p>Participates and contributes to scheduled in-house training programs.&nbsp;&nbsp;</p></li></ul><ul><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.&nbsp;</p></li></ul><ul><li><p>Maintains patient &amp; staff confidentiality.&nbsp;</p></li></ul><ul><li><p>Demonstrates the ability to listen to others in promoting effective communication.&nbsp;</p></li></ul><ul><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.&nbsp;</p></li></ul><ul><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.&nbsp;</p></li></ul><ul><li><p>Maintaining the duty change as per the unit protocol.&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure operational coverage.&nbsp;</p></li></ul><ul><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.&nbsp;</p></li></ul><ul><li><p>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.&nbsp;</p></li></ul><ul><li><p>Provide training and mentorship to team members to ensure quality standards and service delivery.&nbsp;</p></li></ul><ul><li><p>Continuously maintain an enabling environment where you can develop and grow your team.&nbsp;</p></li></ul><ul><li><p>Orientate new joiners and sign of probation periods.&nbsp;</p></li></ul><ul><li><p>Ensure professional conduct and discipline within the team is followed.&nbsp;</p></li></ul><ul><li><p>Provide support in the recruitment and selection process of team members.&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure operational coverage.&nbsp;</p></li></ul><ul><li><p>Support and monitor cost management initiatives.&nbsp;</p></li></ul><ul><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.&nbsp;</p></li></ul><ul><li><p>Support staff engagement initiatives.&nbsp;</p></li></ul><ul><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.&nbsp;</p></li></ul><ul><li><p>Complete yearly appraisals and coach &amp; developing the team.&nbsp;</p></li></ul><ul><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.&nbsp;&nbsp;</p></li></ul><ul><li><p>Complaint management &amp; process improvements linked to overall patient experience.&nbsp;</p></li></ul><ul><li><p>Participates in Hospital training programs.&nbsp;</p></li></ul><ul><li><p>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI’s.&nbsp;</p></li></ul><ul><li><p>Manage and update appointments on the NMC website / Okadoc, including doctor’s profile updates and appointment slots.&nbsp;</p></li></ul><ul><li><p>Review and verify doctor’s schedules daily.&nbsp;</p></li></ul><ul><li><p>Perform agent call audits and provide counselling to staff for performance improvement.&nbsp;</p></li></ul><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.&nbsp;&nbsp;&nbsp;</p></li></ul><ul><li><p>To ensure that performance management contracts are in place for the team.&nbsp;&nbsp;</p></li></ul><ul><li><p>Conduct and document bi-annual performance conversations&nbsp; .&nbsp;</p></li></ul><ul><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.&nbsp;&nbsp;</p></li></ul><ul><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.&nbsp;</p></li></ul><ul><li><p>Monitor the quality of onboarding for new employees;&nbsp; new employees are orientated and probation periods are signed off&nbsp; .&nbsp;</p></li></ul><ul><li><p>Maintain professional conduct and discipline within the team.&nbsp;&nbsp;</p></li></ul><ul><li><p>Work closely with the recruitment team to recruit and select competent employees .&nbsp;</p></li></ul><ul><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.&nbsp;</p></li></ul><ul><li><p>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage&nbsp;</p></li></ul><p></p></section>

Job Description – Call Centre Executive / Patient Sales Executive Organization: Eternell Clinic Position: Call Centre Executive – Inbound & Outbound Sales Department: Sales & Patient Experience Employment Type: Full-Time Experience Required: Minimum 2+ Years Joining: Immediate Joiner Preferred Industry: Aesthetics | Beauty | Dermatology | Dental | Laser Services Location: Dubai About Eternell Clinic Eternell Clinic is a premium Holistic Longevity & Regenerative Clinic with its extended service in, aesthetics, beauty, dermatology, dental, laser, wellness, and longevity clinic focused on delivering high-quality treatments and an exceptional patient experience. We are looking for an energetic, target-driven, and highly persuasive Call Centre Executive / Patient Sales Executive who can effectively manage inbound and outbound calls, convert enquiries into consultations and appointments, follow up with prospective patients, and drive sales across Eternell Clinic's services. Role Overview The Call Centre Executive will be responsible for handling inbound patient enquiries and outbound sales calls, understanding customer requirements, recommending appropriate services, booking consultations and appointments, and consistently following up with leads until conversion. The primary objective of this role is to increase appointment bookings, patient footfall, treatment conversions, and clinic revenue. The candidate should be comfortable selling premium services across:* Aesthetic Treatments* Beauty Services* Dermatology* Cosmetic Dermatology* Dental & Cosmetic Dentistry* Laser Hair Reduction* Skin & Hair Treatments* Anti-Ageing Treatments* Body Contouring* Other premium clinic services Key Responsibilities Inbound Call Management* Handle all incoming calls, enquiries, Whats App leads, website enquiries, and campaign-generated leads professionally.* Understand the patient's requirements and recommend suitable services or consultations.* Explain treatment benefits, available services, packages, offers, and consultation processes clearly.* Convert incoming enquiries into confirmed appointments.* Respond quickly to new leads to maximize conversion opportunities.* Maintain excellent communication and create a premium first impression of Eternell Clinic. Outbound Sales & Lead Conversion* Make outbound calls to new, existing, and prospective patients.* Follow up consistently with leads generated through digital marketing, social media, campaigns, referrals, website enquiries, and walk-ins.* Re-engage old leads and previous patients for relevant services and treatments.* Promote Eternell Clinic's aesthetic, dermatology, dental, beauty, and laser services.* Cross-sell and upsell relevant treatments, packages, memberships, and services.* Convert enquiries into consultation bookings and ultimately into paying patients.* Follow up on missed appointments, cancelled appointments, and non-converted consultations. Sales Responsibilities* Achieve daily, weekly, and monthly appointment and revenue targets.* Maintain a strong focus on lead-to-appointment and appointment-to-treatment conversion.* Identify patient needs and recommend appropriate services.* Confidently communicate treatment USPs, packages, promotional offers, and value propositions.* Create urgency appropriately to encourage appointment bookings.* Maintain continuous follow-up with prospective patients until closure.* Generate repeat business from existing patients.* Support clinic campaigns and promotional activities through outbound calling.* Work closely with doctors, therapists, front desk, clinic managers, and marketing teams to improve conversions. CRM & Lead Management* Maintain accurate records of every patient interaction in the CRM.* Update lead status, follow-up dates, appointment details, treatment interests, and conversion status.* Ensure no qualified lead is missed or left without follow-up.* Maintain proper lead pipelines including:New Lead → Contacted → Interested → Appointment Booked → Consultation Completed → Treatment Converted → Follow-Up / Repeat Patient* Prepare and share daily reports on:* Calls made* Calls connected* New enquiries* Follow-ups* Appointments booked* Appointments attended* Conversions* Revenue generated* Pending leads Patient Relationship Management* Build professional and long-term relationships with patients.* Handle patient queries with empathy, confidence, and professionalism.* Provide appointment reminders and pre-visit information.* Coordinate with clinic teams to ensure smooth patient appointments.* Follow up after consultations where treatment has not yet been purchased.* Maintain high standards of confidentiality while handling patient information.* Ensure every interaction reflects Eternell Clinic's premium brand positioning. Required Experience* Minimum 2+ years of experience in call centre, telesales, telecalling, patient coordination, inside sales, or customer conversion.* Experience in one or more of the following industries is strongly preferred:* Aesthetic Clinics* Dermatology Clinics* Beauty Clinics / Salons* Dental Clinics* Cosmetic Dentistry* Laser Clinics* Skin & Hair Clinics* Healthcare / Wellness* Premium Healthcare Services Required Skills* Excellent verbal communication skills.* Strong sales and persuasion skills.* Excellent telephone etiquette.* Strong objection-handling and negotiation abilities.* Ability to confidently close appointments and sales.* Excellent follow-up discipline.* Target-oriented and revenue-focused mindset.* Ability to handle a high volume of inbound and outbound calls.* Comfortable working with CRM and lead-management systems.* Good coordination and customer-service skills.* Ability to communicate premium treatments and services confidently.* Professional, energetic, positive, and patient-focused personality. Preferred Candidate Profile The ideal candidate should be:* Sales driven and target oriented* Highly confident on telephone and Whats App communication* Strong at converting enquiries into appointments* Persistent with follow-ups without compromising patient experience* Skilled at objection handling* Comfortable working with monthly sales targets* Experienced in selling high-value aesthetic or healthcare services* Presentable and professional* Able to work in a fast-paced clinic environment* Passionate about beauty, aesthetics, dermatology, dental, and wellness services Performance KPIsPerformance will be measured based on:* Number of inbound leads handled* Number of outbound calls completed* Call connectivity rate* Lead response time* Lead-to-appointment conversion %* Appointment show-up rate* Consultation-to-treatment conversion %* Follow-up conversion rate* Repeat patient conversion* Upselling and cross-selling* Monthly revenue generated* Achievement of individual sales targets* CRM follow-up compliance Working Schedule Full-Time Position Eternell Clinic operates 7 days a week. Candidates should be flexible to work on rotational shifts and weekends, with weekly off / roster scheduling as per clinic policy. Joining Immediate joining is preferred. Candidates who can join immediately or within a short notice period will be given preference. Why Join Eternell Clinic?* Opportunity to work with a premium aesthetics and healthcare brand.* Attractive opportunity to earn through performance and sales incentives.* Exposure to high-demand aesthetic, dermatology, dental, beauty, and laser services.* Opportunity to build expertise in premium healthcare sales.* Performance-driven career growth opportunities.* Work closely with experienced doctors, aesthetic professionals, and healthcare teams. How to Apply Interested candidates may share their updated CV along with:* Total work experience* Relevant call centre / telesales experience* Experience in Aesthetics / Beauty / Derma / Dental / Laser sales* Current salary* Expected salary* Current location* Notice period / availability to join* Immediate Joiners Preferred | Minimum 2+ Years Experience | Full-Time Role<br>Submit your resumes to "hr@eternell.org"

Key Responsibilities<br><br>Deliver high-quality service to affluent clients through inbound and outbound calls Resolve all client enquiries within agreed timelines and ensure a frictionless experience Provide clear, confident explanations of banking products, digital services, and value-added solutions Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities Maintain accurate records of client interactions and safeguard all confidential information Identify trends, issues, or potential risks and escalate when appropriate Collaborate with internal teams to support continuous service improvement<br><br>Skills And Experience<br><br>Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory Strong verbal and written communication skills with a keen eye for detail Customer-first mindset with the ability to handle challenging conversations professionally Ability to multitask and perform well in a fast-paced environment Comfortable working across multiple systems and tools, including Excel Flexibility to work across different schedules and time zones Strong English and/or Arabic language skills required.<br><br>Qualifications<br><br>High school diploma or Graduate degree or equivalent professional experience<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

HUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.<br>POSITION PURPOSETo ensure a high level of Product Knowledge among Guest Contact Center team. Supervise all Guest Contact Center team’s performance. Handling all normal duties related to the Guest Contact Center department and Empower guest experience program in line with Sheraton Brand Standards. To develop a thorough knowledge of the Front Office department’s operation and to work close with the other departments of the Hotel. Ensure that all related tasks assigned to Guest Contact Center are accurately and efficiently performed. Act proactively to solve guest’s complaints, issues and/or defects. Keep the Guest Contact Center equipment (switchboards, faxes, photocopier, Let’schat phone, satellite phone etc.) in excellent functional condition at all times. Monitor, Control and ensure consistent proper communication of emergency situations to the hotel department heads.<br>ESSENTIAL FUNCTIONSEnsure that services provided are in harmony with our Sheraton & Marriott core values, complying with hospitality brand standards. Ensure that our guests receive an on brand personalized experience over the phone, Let’schat and GXP chat. Acknowledge and recognize loyal members and deliver the appropriate welcome over the phone Let’schat and GXP chat. Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the QA, Forbes, Let’schat and IFH inspection.live the Sheraton Brand Differentiators (Sheraton Signature sleep Experience, Sheraton Fitness, Paired, and Sheraton Club).100% daily usage of the Guest planning screen report to deliver global personalized service successfully to our guests. Ensure strong knowledge of: (knowledge test results to reach 90% or above)a. Telephone etiquettesb. Loyalty Membership guest tiers and benefitsc. Upsell program.d. Check out for children program.e. Make a green choice program and maintain a proper tracking and issuing guests’ vouchers.f. Bomb threats and emergencies calls.g. Marsha and empower guest experience platform. Ensure smooth and clear communication between Guest Contact Center and the rest of the hotel. Ensure compliance with PCI policies. As a GXP Admin User to:Ensure that guests’ requests are fulfilled and closed in GXP within the set standard of 15 minutes as average response time and to ensure guest’s Negative cases are closed in GXP within the set standard of 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied. Use GXP to update guests’ profiles with service requests, Negative cases, preferences and any other comments/information acquired during stay. Ensure Quality cases are entered into GXP, and correct events accordingly. Arrange monthly negative cases and compensation report. Monitor property GXP performance, to run the monthly report and to share it with HODS . To Share monthly with HODS the top repeated guest requests, negative cases and workorder. Maintain the GXP users. To control all SNA , Customer Care, partnership benefit , your 500 choice Cases and follow up with concerned department to ensure the closure with timely manner. To keep up the maintenance of the GXP and communicate any system faulty with GXP helpdesk. Create the GXP awareness culture among the hotel departments. Trouble Shoot and/or assist guests with internet issues. Share the Guest Voice results among his/her team, take necessary actions for performance improvement when needed. Set development plans for the department. To identify training needs and conduct training sessions to the Guest Contact Center team members. To handle new comers and ensure they are well trained before handle boards. With coordination with IT and Engineering overseas the PABX and ensure the system is working well without interruption. Ensure the hotel department telephone list is updated, refreshed and distributed monthly. Perform continuous TEST CALLS to check and correct telephone etiquette throughout the hotel. Be and ensure his/her team members are well up to date with all hotel features, facilities, packages and other information. Assist the hotel revenue by selling the hotel rooms and outlets by taking the overflow calls whenever rooms, F&B reservation and sales associates not available by taking message and arrange a call back. Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance. Build positive, effective and on brand relationships with internal and external customers. Actively participate in the hotel sustainability, community and OI activities. Ensure proper grooming of his/her associates at all times as per hotel guidelines Ensure effective and efficient communication within the department and with the other hotel departments.<br>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESComputer Skills Excellent training skills Opera knowledge GXP knowledge Team work spirit Excellent command of English Additional language will be an advantage Excellent communication and follow up skills Prompt and caring with guest services experience Honesty, integrity and ownership<br>QUALIFICATION STANDARDSWe do expect that you do have the experiences/ behaviors below. You:Have the ability to effectively communicate with other departments;Embrace and value operational guidelines and brand standards;Possess superior analytical skills;Have the ability to plan and prioritize in order to achieve deadlines;Have the awareness of maximizing the returns to all stakeholders;Are adaptable to the ideas of different cultures, settings and situations;Enjoy working in a team setting;Do build lasting relationships with internal and external customers;Have immaculate personal presentation e.g. grooming and conversational ability;Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;Have knowledge of hotel computer systems and other IT related applications;Uphold ethical business practices.<br>EDUCATIONBachelor degree required.

Job Summary<br><br>We are looking for Executive, Voice & Virtual who take pride in delivering outstanding service through every phone interaction. You will be the first point of contact for our UAE affluent clients, resolving enquiries quickly, guiding them on products and digital solutions, and creating a seamless, trusted experience. This is a role for someone who enjoys problem-solving, communicating with confidence, and building strong client relationships.<br><br>Key Responsibilities<br><br>Deliver high-quality service to affluent clients through inbound and outbound calls Resolve all client enquiries within agreed timelines and ensure a frictionless experience Provide clear, confident explanations of banking products, digital services, and value-added solutions Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities Maintain accurate records of client interactions and safeguard all confidential information Identify trends, issues, or potential risks and escalate when appropriate Collaborate with internal teams to support continuous service improvement<br><br>Skills And Experience<br><br>Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory Strong verbal and written communication skills with a keen eye for detail Customer-first mindset with the ability to handle challenging conversations professionally Ability to multitask and perform well in a fast-paced environment Comfortable working across multiple systems and tools, including Excel Flexibility to work across different schedules and time zones Strong English and/or Arabic language skills required.<br><br>Qualifications<br><br>High school diploma or Graduate degree or equivalent professional experience<br><br>About Standard Chartered<br><br>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br><br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br><br>Together We<br><br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term<br><br>What We Offer<br><br>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br><br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.<br>You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>We are looking for experienced Senior Data Center Engineers/Technicians to join our Infrastructure Operations team as technical leads within Data Center Operations (DCO). As a Senior Data Center Engineer/Technician, you will serve as a subject matter expert (SME) and escalation point for complex infrastructure issues including hardware, fiber, networking, and related systems. You will mentor junior technicians, drive process improvements, and take ownership of operational excellence across your site or shift. You will independently resolve the most complex infrastructure issues and lead cross-functional troubleshooting efforts to minimize customer impact.<br>Key job responsibilities<br>Safety<br>- Champion and enforce the highest safety standards; drive a world-class safety culture across the team.<br>- Lead safety initiatives, projects, and audits to foster continuous improvement in safety performance.<br>- Adhere to all DC safety protocols during red zone (RZ) and floor operations; coach others on compliance.<br>- Conduct safety inspections, identify hazards, and implement corrective actions to maintain site compliance standards.<br>- Mentor team members on safe work practices and serve as a safety role model.<br>Data Center Operations (DCO)<br>- Diagnose and resolve complex hardware, network, and infrastructure problems with minimal supervision.<br>- Serve as the primary escalation point for issues.<br>- Troubleshoot events within internal Service Level Agreements (SLAs) and drive resolution of high-severity incidents.<br>- Perform advanced root cause analysis (RCA) of equipment failures and document findings to prevent recurrence.<br>- Manual handling and lifting of equipment up to 18 kg may be required (weight limits in accordance with regulations).<br>- Ability to work at heights as required by operational tasks.<br>- Perform and oversee a full range of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.<br>- Develop, review, and improve Standard Operating Procedures (SOPs) and runbooks to enhance operational efficiency.<br>- Train and mentor junior technicians on troubleshooting methodologies, tools, and best practices.<br>Scope &amp; Decision-Making<br>- Operate across multiple process paths within the DCO team, applying deep technical knowledge to independently determine the correct course of action — including non-standard situations requiring judgment and deviation from established procedures.<br>- Make real-time operational decisions that balance speed, safety, and quality.<br>- Work is reviewed periodically by supervision; expected to operate with significant autonomy on day-to-day tasks.<br>Communication &amp; Collaboration<br>- Communicate clearly and effectively via tickets, SIMs, task tracking entries, write-ups, and post-incident reviews.<br>- Lead team meetings, present operational updates to leadership, and represent DCO in cross-functional discussions.<br>- Collaborate with partner teams (DCEO, Security, Logistics, Engineering) to resolve complex issues and drive improvements.<br>Impact &amp; Process Improvement<br>- Deliver work that directly impacts site-level and cluster-level metrics including ticket resolution, decom throughput, SLA adherence, and safety compliance.<br>- Identify, propose, and implement process improvements that drive operational excellence within DCO workflows.<br>- Own and track improvement initiatives from ideation through execution and measurement.<br>Technical Leadership &amp; Mentorship<br>- Serve as a technical mentor and on-the-job trainer for junior technicians and new hires.<br>- Lead shift operations in the absence of a manager or site lead; act as the point of contact for escalations.<br>- Support onboarding and certification of new team members through structured training and knowledge transfer.<br>Shift &amp; On-Call<br>- Must be able to support shift-based schedules including nights, weekends, and on-call rotations as required by operational needs.<br>About the team<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Why AWS?<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>- High School or equivalent diploma<br>- Experience in computer networking<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Experience with computer hardware troubleshooting and repair, including server, storage, and networking equipment<br>- Bachelor's degree in IT, computer science or equivalent<br>- Experience in a data center or other critical environment<br>- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings<br>- Proficiency in Linux operating systems and command-line troubleshooting<br>- Experience with network protocols and fiber optic infrastructure<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>We are looking for&nbsp;<strong>Executive, Voice &amp; Virtual</strong>&nbsp;who take pride in delivering outstanding service through every phone interaction. You will be the first point of contact for our UAE affluent clients, resolving enquiries quickly, guiding them on products and digital solutions, and creating a seamless, trusted experience. This is a role for someone who enjoys problem-solving, communicating with confidence, and building strong client relationships.</p><br><br><b>Key Responsibilities</b> <br><ul> <li>Deliver high-quality service to affluent clients through inbound and outbound calls</li> <li>Resolve all client enquiries within agreed timelines and ensure a frictionless experience</li> <li>Provide clear, confident explanations of banking products, digital services, and value-added solutions</li> <li>Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities</li> <li>Maintain accurate records of client interactions and safeguard all confidential information</li> <li>Identify trends, issues, or potential risks and escalate when appropriate</li> <li>Collaborate with internal teams to support continuous service improvement</li> </ul><br><b>Skills and Experience</b> <br><ul> <li>Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory</li> <li>Strong verbal and written communication skills with a keen eye for detail</li> <li>Customer-first mindset with the ability to handle challenging conversations professionally</li> <li>Ability to multitask and perform well in a fast-paced environment</li> <li>Comfortable working across multiple systems and tools, including Excel</li> <li>Flexibility to work across different schedules and time zones</li> <li>Strong English and/or Arabic language skills required.</li> </ul><br><b>Qualifications</b> <br><ul> <li>High school diploma or Graduate degree or equivalent professional experience</li> </ul> <br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Role Description The Data Center Manager will oversee the day-to-day operations and reliability of Dubai Key Insights’ data center environment in Abu Dhabi. This part-time, on-site role includes managing data center infrastructure, coordinating hardware installations, monitoring system performance, and ensuring high availability of critical systems and services. The Data Center Manager will supervise environmental controls, capacity planning, and asset management, while maintaining strict adherence to security, safety, and compliance standards. Daily responsibilities also include troubleshooting incidents, coordinating with networking and engineering teams, and maintaining accurate documentation of configurations, procedures, and changes. The role involves continuous optimization of operations, vendor coordination, and contributing to resilience and disaster recovery planning to support DKI’s analytics and market intelligence services. Qualifications Strong expertise in data center operations and data center infrastructure, with experience managing day-to-day performance, capacity, and uptime. Hands-on skills in infrastructure and troubleshooting, including diagnosing hardware, power, and environmental issues in a live production environment. Solid understanding of networking concepts and technologies as they apply to data centers, including switches, routing, load balancing, and connectivity. Proven experience implementing and following operational standards, including security, access control, and safety procedures. Familiarity with monitoring tools, incident and change management processes, and documentation best practices. Ability to collaborate effectively with technical and non-technical stakeholders, including remote engineering and analytics teams. Strong organizational and time management skills, with the ability to manage multiple priorities in a part-time schedule. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. Experience in data centers supporting analytics, cloud, or high-availability platforms is beneficial; exposure to GCC markets or regional organizations is a plus.

Role Description The Data Center Manager will oversee the day-to-day operations and reliability of Dubai Key Insights’ data center environment in Abu Dhabi. This part-time, on-site role includes managing data center infrastructure, coordinating hardware installations, monitoring system performance, and ensuring high availability of critical systems and services. The Data Center Manager will supervise environmental controls, capacity planning, and asset management, while maintaining strict adherence to security, safety, and compliance standards. Daily responsibilities also include troubleshooting incidents, coordinating with networking and engineering teams, and maintaining accurate documentation of configurations, procedures, and changes. The role involves continuous optimization of operations, vendor coordination, and contributing to resilience and disaster recovery planning to support DKI’s analytics and market intelligence services. Qualifications Strong expertise in data center operations and data center infrastructure, with experience managing day-to-day performance, capacity, and uptime. Hands-on skills in infrastructure and troubleshooting, including diagnosing hardware, power, and environmental issues in a live production environment. Solid understanding of networking concepts and technologies as they apply to data centers, including switches, routing, load balancing, and connectivity. Proven experience implementing and following operational standards, including security, access control, and safety procedures. Familiarity with monitoring tools, incident and change management processes, and documentation best practices. Ability to collaborate effectively with technical and non-technical stakeholders, including remote engineering and analytics teams. Strong organizational and time management skills, with the ability to manage multiple priorities in a part-time schedule. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. Experience in data centers supporting analytics, cloud, or high-availability platforms is beneficial; exposure to GCC markets or regional organizations is a plus.