Call Center Jobs - Abu Dhabi UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p>​</p><br><p><b>Discover the Opportunity</b></p><br><p>We are hiring a Service Review Insights Lead to join a fast growing data analytics division in Dubai.</p><br><p>Our client is a major organization focused on driving operational excellence and high level decision making across its business units. You will direct a multidisciplinary team to transform operational data into clear strategic direction.</p><br><p>​</p><br><p><b>Discover the Role</b></p><br><p>As the Service Review Insights Lead, you will own the delivery of top tier review decks and board packs for executive decision makers.</p><br><p>You will combine data visualization, operational performance analysis, and narrative building to keep senior leaders informed. You must bring a background in call centre environments, displaying a deep understanding of voice metrics and operational performance.</p><br><p>​</p><br><p><b>Discover the Responsibilities</b></p><br><p>Lead the creation of high impact business review packs and board presentations for senior executives.</p><br><p>Translate raw operational metrics into compelling stories that drive strategic action.</p><br><p>Proactively spot trends, anomalies, and operational efficiency gains within voice and call centre operations.</p><br><p>Standardize visual reporting models across all business units to ensure total consistency.</p><br><p>Guide a dedicated team of data and insight professionals to elevate company wide reporting standards.</p><br><p>Work directly alongside leadership, strategy, and finance teams to align reporting with core business goals.</p><br><p>​</p><br><p><b>Discover the Requirements </b></p><br><p>Proven experience within call centre operations, with strong subject matter expertise in voice environment metrics.</p><br><p>Exceptional data storytelling abilities, with a history of preparing top level executive packs Demonstrated experience presenting complex data structures directly to C suite decision makers.</p><br><p>Strong background in data visualization, KPI automation, and performance reporting frameworks Ability to manage cross-functional team members while managing multiple reporting schedules simultaneously.</p><br><p>Strong business acumen with an eye for detail and visual presentation excellence.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</p><br><br>Responsibilities:<br><p><br>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls<br>Maintaining departmental KPI’s.<br>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.<br>Responsible for attending to all the incoming patient calls promptly, without delay.<br>Ensures call backs are completed in a timely manner.<br>Maintains clarity in communication and pleasant tone of voice at all times.<br>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.<br>Assists the patient in the best way possible and creating a good impression<br>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.<br>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p><br><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.<br>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.<br>Multitask and manage the call volumes as per the call process flow.<br>Promote the services of the hospital to patients.<br>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department<br>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI.<br>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.<br>Participates and contributes to scheduled in-house training programs.<br>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.<br>Maintains patient &amp; staff confidentiality.<br>Demonstrates the ability to listen to others in promoting effective communication.<br>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.<br>Doctors calendar creation and updating &amp; maintaining doctors notes.<br>Maintaining the duty change as per the unit protocol.</p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Supervises all operations and procedures performed by the Communication Department, reviews operational action plans, and provides guidance and supervision for all operations and development of the call center in accordance with best practices. Links these operations with the customer relationship management (CRM) system to ensure immediate responses to customer and public requests and inquiries in coordination with relevant entities, aligning with the organization's strategic plan. Supervises and monitors the execution of all departmental operations and procedures to ensure continuous improvement and development of the call center in compliance with issued regulations, bylaws, and policies, while enhancing institutional identity and raising the organization's media profile.</span></span></p><br><ol><li><span><span>Define and approve strategic and operational objectives for the communication department, prepare and implement corporate communication plans reflecting the organization's mission, achievements, and initiatives, and ensure alignment with the overall strategy.</span></span></li><li><span><span>Manage and direct corporate messaging across various traditional and digital media channels, ensuring consistency with the organization's identity and strategy.</span></span></li><li><span><span>Ensure the effectiveness of receiving all customer inquiries through communication channels, providing them with accurate information via on-the-job training covering various reports, inquiries, and events. Ensure the preparation and continuous updating of FAQs regarding the organization's services and events in cooperation with organizational units and link them to the services directory.</span></span></li><li><span><span>Enhance and support communication methods with call centers of government and private departments and institutions to handle emergencies, services, and joint reports between these entities and the organization. Direct and monitor the evaluation of the effectiveness of call center systems, reporting systems, and inquiry responses, updating them based on impact measurement results to drive development and modernization.</span></span></li><li><span><span>Supervise media relations management, including drafting press releases, coordinating media interviews, and managing crisis communication in accordance with approved protocols.</span></span></li><li><span><span>Coordinate and supervise the preparation of official letters, briefing materials, and talking points for senior leadership to participate in events and media appearances.</span></span></li><li><span><span>Supervise the preparation and development of newsletters, publications, and digital content to enhance the organization's internal and external communication and ensure the application of the corporate identity across all media materials and communication channels.</span></span></li><li><span><span>Supervise the planning and execution of events, conferences, and awareness campaigns in coordination with relevant organizational units to enhance institutional presence.</span></span></li><li><span><span>Monitor and analyze media coverage, measure public opinion trends toward the organization, and prepare necessary reports and recommendations for senior management.</span></span></li><li><span><span>Supervise the communication team and manage external service providers (such as media and design agencies), ensuring deliverable quality and adherence to timelines.</span></span></li><li><span><span>Perform other job-related duties and responsibilities as assigned.</span></span></li></ol> <p><span><span><strong>Qualifications &amp; Experience:</strong> Bachelor's degree with 11 years of experience, or Master's degree with 9 years of practical experience.</span></span></p><br><p><span><span><strong>Specialization:</strong> Media, Public Relations, Corporate Communication, Marketing, Business Administration, or any related fields from an accredited university.</span></span></p><br> </div>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>The Position<br><br></strong>Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns.<br><br>You will contact company-provided leads through an automatic dialer, explain the purpose of the call, ask qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You will not complete the final sale. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Ask required qualification questions.</li><li>Respond to consumers who are busy, skeptical, uninterested, or upset.</li><li>Keep conversations moving without becoming aggressive.</li><li>Explain why speaking with the sales representative may be helpful.</li><li>Ask qualified consumers to complete an immediate live transfer.</li><li>Introduce the consumer to the receiving representative.</li><li>Enter accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br><strong>Remote Work Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Succeed<br><br></strong>The right candidate is comfortable speaking with consumers continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and confidently ask qualified consumers to take the next step.<br><br>You do not need a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;</span><span>calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</span></p><br><p><span><span>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</span><span>.</span></span></p><br><br>Responsibilities:<br><ul><li><p><span>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</span></p><br></li><li><p><span>Maintaining departmental KPI’s.</span></p><br></li><li><p><span>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</span></p><br></li><li><p><span>Responsible for attending to all the incoming patient calls promptly, without delay.</span></p><br></li><li><p><span>Ensures call backs are completed in a timely manner.</span></p><br></li><li><p><span>Maintains clarity in communication and pleasant tone of voice at all times.</span></p><br></li><li><p><span>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</span></p><br></li><li><p><span>Assists the patient in the best way possible and creating a good impression</span></p><br></li><li><p><span>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</span></p><br></li><li><p><span>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</span></p><br></li><li><p><span>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</span></p><br></li><li><p><span>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</span></p><br></li><li><p><span>Multitask and manage the call volumes as per the call process flow.</span></p><br></li><li><p><span>Promote the services of the hospital to patients.</span></p><br></li><li><p><span>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></p><br></li><li><p><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</span></p><br></li><li><p><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></p><br></li><li><p><span>Participates and contributes to scheduled in-house training programs.</span></p><br></li><li><p><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</span></p><br></li><li><p><span>Maintains patient &amp; staff confidentiality.</span></p><br></li><li><p><span>Demonstrates the ability to listen to others in promoting effective communication.</span></p><br></li><li><p><span>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</span></p><br></li><li><p><span>Doctors calendar creation and updating &amp; maintaining doctors notes.</span></p><br></li></ul><p><span><span>Maintaining the duty change as per the unit protocol.</span></span></p><br><br>Qualifications:<br><p><span><span>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be the first point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;</span><span>calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</span></p><br><p><span><span>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel</span><span>.</span></span></p><br><br>Responsibilities:<br><ul><li><p><span>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</span></p><br></li><li><p><span>Maintaining departmental KPI’s.</span></p><br></li><li><p><span>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</span></p><br></li><li><p><span>Responsible for attending to all the incoming patient calls promptly, without delay.</span></p><br></li><li><p><span>Ensures call backs are completed in a timely manner.</span></p><br></li><li><p><span>Maintains clarity in communication and pleasant tone of voice at all times.</span></p><br></li><li><p><span>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</span></p><br></li><li><p><span>Assists the patient in the best way possible and creating a good impression</span></p><br></li><li><p><span>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</span></p><br></li><li><p><span>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</span></p><br></li><li><p><span>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</span></p><br></li><li><p><span>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</span></p><br></li><li><p><span>Multitask and manage the call volumes as per the call process flow.</span></p><br></li><li><p><span>Promote the services of the hospital to patients.</span></p><br></li><li><p><span>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</span></p><br></li><li><p><span>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</span></p><br></li><li><p><span>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</span></p><br></li><li><p><span>Participates and contributes to scheduled in-house training programs.</span></p><br></li><li><p><span>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</span></p><br></li><li><p><span>Maintains patient &amp; staff confidentiality.</span></p><br></li><li><p><span>Demonstrates the ability to listen to others in promoting effective communication.</span></p><br></li><li><p><span>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</span></p><br></li><li><p><span>Doctors calendar creation and updating &amp; maintaining doctors notes.</span></p><br></li></ul><p><span><span>Maintaining the duty change as per the unit protocol.</span></span></p><br><br>Qualifications:<br><p><span><span>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</span></span></p><br> </div>

<ul><li>Provide care to all age groups</li><li>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation programs</li><li>Manage chronic conditions such as arthritis or osteoporosis</li><li>Prevent and manage overuse injuries</li><li>Provide the best possible care to patients in the Medical Centre consistent with available resources</li><li>Abide by the rules of the Department & Section</li><li>Observe ethical standards compatible with contemporary medical practice</li><li>Provide and maintain medical and health professional education and continuing interdisciplinary education</li><li>Promote evidence-based decision-making</li><li>Contribute to development and comply with By-Laws, Rules and Regulations and Medical Centre policies</li><li>Ensure high professional standard of care within assigned privileges</li><li>Maintain involvement in continuing medical and interdisciplinary professional education to meet DOH requirements</li><li>Recognize authority of Head of Department, Medical Director, Medical Executive Committee and Medical Centre Director</li><li>Notify leadership of actions or claims that may affect medical licensure</li><li>Attend departmental meetings and serve on sub-committees as required</li><li>Provide consultations on patients as required</li><li>Contribute to clinical guidelines, critical care pathways and managed care processes</li><li>Perform duties as prescribed by Medical Centre leadership</li><li>Maintain confidentiality of critical and sensitive information, records and reports</li><li>Participate in Patient Safety and Quality Improvement Programs and In-Service Training Programs</li><li>Act as translator if needed</li><li>Take Most Responsible Physician (MRP) responsibilities for patients under direct care</li><li>Transfer MRP only with agreement of another physician</li><li>Give professional advice and technical services to other specialists or consultants when requested</li><li>Give and request consultations according to Medical Centre policies</li><li>Take professional responsibility for care given by self and junior medical staff under their direction</li><li>Contribute to teaching of staff involved in patient care</li><li>Demonstrate team leadership and work collegially with Medical Centre staff</li><li>Take on-call duty according to department rota and patient needs and assume temporary MRP duties when on-call</li><li>Ensure appropriate handover when assuming temporary MRP responsibility</li><li>Keep patients and families fully informed about condition in an ethical and humane manner</li><li>Discuss performance issues of medical staff with Line Manager</li><li>Ensure medical records are completed accurately, legibly and timely</li><li>Participate in mortality and morbidity meetings</li><li>Maintain confidentiality according to DOH policy</li><li>Lead teaching of junior medical staff and contribute to teaching of nurses, personnel, patients and carers</li><li>Improve service through audit, research and attendance at educational events</li><li>Issue DOH Sick Leave from the DOH website (sole responsibility)</li><li>Attend Occupational Safety and Health programs and comply with OHS policies and procedures</li><li>Report untoward events impacting occupational safety and health</li><li>Comply with NMCRMC OHSMS procedures and report hazards, near misses and incidents</li><li>Comply with infection prevention and control policies and notify infection prevention of infectious conditions</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>• MBBS or MBChB or equivalent qualification from an accredited institution</li><li>• Completion of specialty qualification as per the Recognized Specialty Certificate table</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Agent, Call Center - Atlantis The Palm</span></span></span>&nbsp;<br><span><span>(<span>21688</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About The Role</strong></p><br> <p>As an Agent, Call Center – Operator you will be responsible for handling calls, emails, and any other channel of communication from in House or External guests and colleagues pertaining to inquiries, Reservation requests for Hotel Products and Services, Guest Feedback and Complaints efficiently while following the call standards and high level of quality service at all times. You will ensure courtesy, personalization, graciousness, and thoughtfulness in all forms of communication to attain guest satisfaction and business goals set by the Company’s Leadership.</p><br> <p><strong>About You</strong></p><br> <p>&nbsp;The successful candidate will have a minimum of 1 year experience in a contact center or significant customer service experience. Impeccable personal presentation, patient when dealing with guests, always maintaining a positive attitude, paying attention to details, and being passionate about customer service are essential. Computer literacy and Opera systems are imperative, and fluency in English is a must.&nbsp;Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

Job Description<br><br>About Wynn Al Marjan Island:<br><br>Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.<br><br>About The Position<br><br>Wynn Al Marjan Island is currently seeking a Supervisor – Call Center Operations to join the resort’s Call Canter Operations team.<br><br>Responsibilities<br><br>The primary duties and responsibilities of this role are:<br><br>Operational Training and Upskilling<br><br> Drive structured training delivery for new hires, refreshers Ensure structured training includes upselling techniques, product positioning, and value-based selling aligned with reservation channels Ensure team readiness across all channels (calls, email, chat, digital platforms) Lead multi-skilling initiatives to enable flexibility across functions Maintain and track certification standards for all team members Ensure agents are fully equipped with product, system, and process knowledge Ensure agents are trained to identify guest needs and convert opportunities across Rooms, Restaurants, and Theatre reservations <br><br>People Leadership<br><br> Supervise and support a team of agents with a strong focus on capability development Conduct structured coaching sessions based on quality audits and performance gaps Provide actionable, skills-based feedback to improve service delivery Develop individualized improvement plans with clear follow-up <br><br>Quality & Coaching <br><br> Include upselling and personalization effectiveness within quality audits across all channels Assess how well agents identify opportunities and recommend relevant products/services aligned to guest needs Provide coaching on improving conversion through personalization, without compromising luxury service standards Identify trends from quality audits and drive targeted coaching interventions Partner with leadership to calibrate quality standards and expectations <br><br>Performance Management<br><br> Monitor key metrics including SLA, AHT, quality scores, and productivity Track and monitor commercial performance related to reservation channels, including upselling effectiveness and conversion quality Identify performance gaps linked to skill deficiencies and address through coaching/training Identify gaps in revenue opportunities (missed upsell, incorrect positioning, low conversion) and address through coaching and training Drive balance between service quality and commercial outcomes aligned with brand standards (no hard selling, ethical practices) Drive consistency in team performance through structured development plans Support achievement of operational targets through capability building <br><br>Knowledge Management<br><br> Ensure accuracy, consistency, and accessibility of knowledge base content Ensure knowledge base includes clear guidance on products, offers, and positioning to support effective upselling and conversion Act as a point of contact for process clarifications and updates Drive knowledge-sharing practices within the team Ensure updates are communicated and embedded effectively across the team <br><br>Guest Experience & Quality<br><br> Ensure all guest communication reflects consistency, professionalism, and brand standards Drive quality-first mindset across all interactions Support resolution of escalations with focus on service recovery and learning opportunities <br><br>Process Adherence & Improvement<br><br> Ensure compliance with SOPs, processes, and service standards Identify process gaps impacting quality or efficiency Support implementation of improvements with focus on operational effectiveness and consistency <br><br>Accountability<br><br> Support frontline operations by actively assisting with call handling during peak periods while managing multi-tasking across team priorities Drive team ability to multi-task effectively across operational demands and multi-skill across functions, ensuring certification completion, capability development, and readiness <br><br>Track And Report<br><br> Upsell conversion trends Revenue opportunity gaps Channel-wise performance (Rooms vs Restaurants vs Theatre) Share insights with Assistant Manager to support commercial strategy and training focus <br><br>About You<br><br>The ideal candidate for this position will have the following experience and qualifications:<br><br> Bachelor’s degree or equivalent experience 2–4 years of call center experience with team handling exposure Strong facilitation, coaching, and development skills Experience in quality auditing and performance coaching preferred Exposure to knowledge management or content governance is an advantage Strong understanding of call center operations and service quality metrics Excellent communication, feedback delivery, and stakeholder management skills Ability to work in a fast-paced, performance-driven environment <br><br>About Wynn Al Marjan Island’s Benefits<br><br>We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: 24/11/2026&nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 74553&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Al Ain | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

Overview<br><br>M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.<br><br>Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, education and research. Established in 2006 by Mubadala in partnership with Restricted the UK’s Imperial College London, the Centre specializes in treating all types of diabetes and endocrine disorders, as well as focusing on diabetes research, training, and public health awareness. The Centre, which operates four branches across Abu Dhabi, Al Ain and Al Dhafra, has gained international recognition for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care in one place.<br><br>Imperial College London Diabetes & Endocrine Centre (ICLDEC) is seeking an experienced Specialist Endocrinologist to join our multidisciplinary team. The ideal candidate will bring a strong clinical background in endocrinology and metabolic disorders, delivering high‑quality care in an ambulatory and outpatient-focused environment. The role includes patient consultations, diagnostic evaluation, chronic disease management, and participation in the center’s clinical rotations when required.<br><br>Responsibilities<br><br>Provide comprehensive endocrine consultations and follow-up care for adult patients. Diagnose and manage a wide range of endocrine and metabolic conditions, including diabetes, thyroid disorders, adrenal disease, pituitary conditions, and hormonal imbalances. Support chronic disease management through evidence-based, patient-centered care. Collaborate closely with diabetologists, educators, dietitians, and other specialists to ensure integrated care. Participate in on‑call duties or clinical rotations as required by the center. Maintain accurate clinical documentation and contribute to quality improvement activities.<br><br>Qualifications<br><br>Medical degree with recognized specialty qualification in Endocrinology. Minimum 3-5 years of post‑qualification experience in endocrinology or internal medicine with endocrine focus. Strong clinical expertise in managing chronic endocrine conditions in outpatient settings. Excellent communication, diagnostic, and teamwork skills. DOH Specialist Endocrinologist licensure or eligibility.<br><br>If you’re passionate about delivering exceptional endocrine care and ready to join a world‑class clinical team, we’d love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are looking for a &lt;b&gt;Customer Service Agent&lt;/b&gt; with strong BPO/contact center experience to join a fast-growing technology-focused organization in Dubai. The ideal candidate will have proven experience handling customer inquiries, resolving issues, and providing professional support through multiple communication channels.<br> <br> The successful candidate should be customer-focused, confident in communication, and comfortable working in a fast-paced environment where service quality, response time, productivity, and customer satisfaction are key priorities.<br> <br> Key Responsibilities<br> <br> Handle customer inquiries and provide accurate, timely, and professional assistance.<br> <br> Respond to customer concerns through phone, email, chat, and other communication channels.<br> <br> Resolve customer issues efficiently while maintaining a positive customer experience.<br> <br> Follow established customer service procedures, policies, and escalation processes.<br> <br> Investigate customer concerns and coordinate with relevant internal teams to provide appropriate solutions.<br> <br> Maintain accurate records of customer interactions, requests, complaints, and resolutions.<br> <br> Follow up on unresolved issues and ensure timely closure.<br> <br> Escalate complex or sensitive cases to the appropriate department or supervisor.<br> <br> Meet assigned service level, response time, quality, productivity, and customer satisfaction targets.<br> <br> Handle customer complaints professionally and work toward effective resolutions.<br> <br> Identify recurring customer issues and provide feedback to the relevant teams.<br> <br> Maintain a high level of product/service knowledge to effectively assist customers.<br> <br> Ensure all customer information and interactions are handled with confidentiality and professionalism.<br> <br> Participate in team meetings, coaching sessions, and training programs as required.<br> <br> <br> <br> Requirements<br> <br> Minimum 2 years of relevant customer service experience in the UAE.<br> <br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> <br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> <br> Strong verbal and written communication skills in English.<br> <br> Experience handling high-volume customer interactions.<br> <br> Strong problem-solving and complaint-handling skills.<br> <br> Customer-focused with a professional and positive approach.<br> <br> Ability to multitask and manage multiple customer concerns efficiently.<br> <br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> <br> Good computer skills, including Microsoft Office and customer service platforms.<br> <br> Ability to work under pressure and consistently meet service-level and performance targets.<br> <br> Strong attention to detail and follow-through.<br> <br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> <br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> <br> Experience working with CRM or ticketing systems.<br> <br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> <br> Experience handling escalations and complex customer cases.<br> <br> Ability to type quickly and accurately while handling live customer interactions.<br> <br> <br> To view other vacancies we have, please check our website&nbsp;(www.blackpearlconsult.com)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Minimum 2 years of relevant customer service experience in the UAE.<br> Previous experience in a BPO, contact center, customer support, or shared-services environment is required.<br> Minimum typing speed of 40 words per minute (WPM) with good accuracy.<br> Strong verbal and written communication skills in English.<br> Experience handling high-volume customer interactions.<br> Strong problem-solving and complaint-handling skills.<br> Customer-focused with a professional and positive approach.<br> Ability to multitask and manage multiple customer concerns efficiently.<br> Comfortable working with CRM, ticketing, call-center, or customer support systems.<br> Good computer skills, including Microsoft Office and customer service platforms.<br> Ability to work under pressure and consistently meet service-level and performance targets.<br> Strong attention to detail and follow-through.<br> Flexible, adaptable, and willing to work in a fast-paced technology environment.<br> Experience supporting customers in FinTech, technology, e-commerce, banking, payments, or digital platforms.<br> Experience working with CRM or ticketing systems.<br> Knowledge of customer service KPIs such as AHT, CSAT, FCR, SLA, and response time.<br> Experience handling escalations and complex customer cases.<br> Ability to type quickly and accurately while handling live customer interactions.<br> </div>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br>Lead Qualification Representative<br><br><strong>Location:</strong> Remote<br><br><strong>Schedule:</strong> Full-time, EST Business Hours Required<br><br><strong>Compensation:</strong> C$40,000–C$50,000 annually, based on experience, qualifications, and performance<br><br>The Opportunity<br><br>Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.<br><br>Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.<br><br>This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.<br><br>You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls using an automatic dialer</li><li>Speak with property owners about rental-guarantee insurance options</li><li>Deliver clear and professional call openings</li><li>Confirm required property-owner and qualification information</li><li>Identify whether the prospect is interested in learning more</li><li>Explain the purpose and potential value of the service clearly</li><li>Handle questions, objections, suspicion, and rejection professionally</li><li>Obtain permission before initiating a transfer</li><li>Complete warm live transfers to sales representatives</li><li>Remain on the line until the receiving representative accepts the call</li><li>Record accurate notes, outcomes, and dispositions in the CRM</li><li>Schedule callbacks and follow up on unsuccessful transfers when required</li><li>Respect opt-out and do-not-call requests</li><li>Follow approved scripts, qualification rules, and compliance requirements</li><li>Participate in coaching, call reviews, and performance reporting</li><li>Meet call-quality and accepted-transfer targets<br><br></li></ul><strong>What You’ll Need<br><br></strong><ul><li>Three or more recent years of high-volume outbound-calling experience</li><li>Experience with lead qualification and live transfers</li><li>Experience working against measurable hourly or daily performance targets</li><li>Experience using an automatic dialer</li><li>Experience using a CRM while actively calling</li><li>Strong spoken and written English</li><li>Clear listening, communication, and objection-handling skills</li><li>Confidence speaking with busy, suspicious, or frustrated prospects</li><li>The ability to remain calm and professional during difficult calls</li><li>Accurate call-disposition and documentation habits</li><li>The resilience to remain productive during continuous calling</li><li>The ability to follow scripts and compliance requirements without sounding unnatural</li><li>Full-time availability during the assigned campaign schedule</li><li>Verifiable employment history and professional references<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.<br><br>Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.<br><br>Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.<br><br>How to Apply<br><br>Apply with your résumé.<br><br>If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.<br><br>Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.<br><br>What Success Looks Like<br><br><strong>Performance Will Be Measured Through<br><br></strong><ul><li>Accepted qualified transfers</li><li>Accuracy of lead qualification</li><li>Call quality and professionalism</li><li>Compliance with campaign requirements</li><li>Accurate CRM notes and dispositions</li><li>Dialer activity</li><li>Attendance and schedule reliability</li><li>Objection-handling ability</li><li>Responsiveness to coaching</li><li>Consistent performance during high-volume calling<br><br></li></ul>The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.<br><br>Who Will Succeed<br><br>The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.<br><br>You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.<br><br>You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.<br><br>Remote-Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A private and professional workspace</li><li>Dual monitors</li><li>A computer with at least 16 GB of RAM</li><li>Reliable internet speed of at least 100 Mbps</li><li>Backup internet connectivity or power</li><li>A wired noise-cancelling headset</li><li>A webcam</li><li>A current operating system with appropriate security updates<br><br></li></ul> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Lead Generation Representative — Outbound Calling<br><br></strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>About The Position<br><br></strong>Royal York Property Management is hiring Lead Generation Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You are not responsible for completing the final sale or approving an owner. Your responsibility is to create interest, qualify the opportunity, and secure an immediate live transfer.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br>Your Responsibilities<br><br><ul><li>Contact property owners through a high-volume automatic dialer.</li><li>Gain the owner’s attention within the first few seconds.</li><li>Explain the purpose of the call clearly and professionally.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Respond to objections involving cost, need, timing, trust, or existing tenants.</li><li>Explain the potential value of protecting monthly rental income.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Record accurate call notes, outcomes, and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily lead and transfer targets.<br><br></li></ul>What You Need<br><br><ul><li>Three or more years of experience in lead generation, outbound calling, appointment setting, telesales, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward lead, call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback quickly.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to work in a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily lead-generation results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate notes and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can start conversations quickly, identify qualified property owners, respond naturally to objections, and confidently ask for the live transfer.<br><br>You should be comfortable explaining why paying C$100 per month may be valuable when a single covered tenant default could affect an entire month of rental income.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, resilience, and the ability to improve through coaching.<br><br> See All Open Roles

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

Al Rasikhoon Real Estate, a leading real estate company in Ajman, is expanding its high-performing sales team. We are looking for driven, target-oriented Telesales Agents who are ready to grow in a fast-paced, commission-driven environment. If you have experience in telesales, call center, or real estate sales and want to maximize your earning potential—this opportunity is for you.<br>Key Responsibilities Conduct high-volume outbound calls to generate qualified leads from CRM, portals, and marketing campaigns Promote and sell real estate properties, off-plan projects, and investment opportunities Qualify leads based on budget, timeline, and buying intent Maintain accurate records using CRM systems and lead management tools Follow up consistently to convert leads into appointments and property viewings Coordinate with the sales team for smooth client handover and deal closure Stay updated on property listings, pricing, payment plans, and market trends Achieve and exceed monthly sales targets and KPIsRequirements Proven experience in telesales / call center / sales (real estate experience is a strong advantage) Strong understanding of the Local real estate market Excellent communication, persuasion, and closing skills Experience using CRM systems (lead tracking, follow-ups, reporting) Highly motivated, target-driven, and results-oriented Strong time management and organizational skills Bachelor’s degree in Business, Marketing, or related field (preferred)

<div><strong>JOB OVERVIEW </strong></div><div><br></div><div>The Receptionist is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations</div><div><br></div><div><div><strong>MAIN RESPONSIBILITIES</strong></div><div><ul><li>Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.</li><li>Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.</li><li>Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.</li><li>Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.</li><li>Assist with any administration request or reports as requested.</li><li>Support and cover the incentive coordinator in their absence</li><li>Support in NPA First Calls to have the customer experience on DHL Service</li><li>Support in answering call center calls if needed</li><li>Assist the service point walk-in customers if needed</li><li>Provide Continuous Improvement initiative and suggestion to improve Reception processes </li></ul><div><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS </strong></div><div><ul><li>Sounds educational background with knowledge of the Service industry an advantage </li><li>Excellent English communication skills, with knowledge of Arabic is an added advantage </li><li>Typing speed of minimum 30 words a minute </li><li>Passion for delighting customers </li><li>Should be self- motivated and able to work under pressure </li><li>Good relationship building and interpersonal skills </li><li>Working knowledge of MS office packages </li><li>Team Player</li></ul><div><strong>*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all</strong></div></div></div></div>

<strong>Company Description</strong> ALEC Data Center Solutions delivers holistic data center services tailored to the specific needs of each client, ensuring optimal, reliable solutions. The company designs and builds advanced data center structures that support a wide range of business models and operational requirements. By focusing on customization and performance, ALEC enables organizations to scale securely and efficiently. Team members contribute to projects that emphasize innovation, quality, and long-term value for clients.<br><strong>Role Description</strong> This is a full-time, on-site Maintenance Electrician role based in Abu Dhabi. The Maintenance Electrician is responsible for maintaining, inspecting, and repairing electrical systems and equipment within the data center environment to ensure safe, reliable, and continuous operation. Daily tasks include performing routine and preventive maintenance, diagnosing electrical issues, troubleshooting faults, and carrying out corrective repairs on panels, wiring, breakers, and related components. The role also involves monitoring system performance, supporting scheduled shutdowns or upgrades, coordinating with other technical teams, and adhering to safety standards and company procedures. The Maintenance Electrician will document work performed, maintain accurate maintenance records, and assist with improvement initiatives for electrical infrastructure.<br><strong>Qualifications<br></strong> <br><ul><li>Strong skills in Electrical Maintenance and general Electricity knowledge for data center or industrial environments.</li><li>Proficiency in Troubleshooting and Maintenance &amp; Repair of electrical systems and equipment.</li><li>Experience performing Preventive Maintenance to minimize downtime and extend equipment life.</li><li>Knowledge of electrical safety standards, codes, and best practices, with a commitment to safe work procedures.</li><li>Relevant technical diploma or vocational certification in Electrical Engineering or a related field.</li><li>Experience in data centers, critical facilities, or similar high-availability environments is an advantage.</li><li>Ability to read and interpret electrical schematics, diagrams, and technical documentation.</li><li>Effective communication skills and ability to work collaboratively with multidisciplinary teams.</li><li>Willingness to work shifts, respond to emergencies, and support on-call rotations as needed.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.</p><br><br>Job Description<br><p>We are seeking a highly specialized Avaya Engineer with extensive experience in enterprise-grade telecommunications and advanced unified communications. This role focuses heavily on omnichannel contact center environments, specifically leveraging Avaya Oceana and the Avaya Aura suite. The ideal candidate will drive system customization, execute complex API integrations with CRM platforms, and ensure the seamless operation of Avaya Workforce Management (WFM) solutions to optimize contact center performance.</p><br><p><br> Key Responsibilities<br> •&nbsp;&nbsp; &nbsp;Contact Center &amp; Oceana Deployment: Design, implement, and manage advanced contact center infrastructures, serving as the subject matter expert for Avaya Oceana and omnichannel routing solutions.</p><br><p>•&nbsp;&nbsp; &nbsp;Avaya Aura Administration: Maintain and troubleshoot the core Avaya Aura ecosystem, including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), and Avaya Experience Portal (AEP).</p><br><p>•&nbsp;&nbsp; &nbsp;API &amp; CRM Integration: Lead the integration of Avaya systems (via AES and modern APIs) with enterprise CRM platforms and third-party applications to ensure unified agent desktops and seamless data synchronization.</p><br><p>•&nbsp;&nbsp; &nbsp;Avaya Customization: Develop and deploy custom routing policies, vectors, VDNs, and IVR Orchestration Designer (OD) code across UAT and Production environments to meet specific business workflows.</p><br><p>•&nbsp;&nbsp; &nbsp;Workforce Management (WFM): Support, configure, and maintain Avaya WFM, Avaya Forecasting, and integrated call recording applications (such as NICE) to optimize agent scheduling and quality assurance.</p><br><p>•&nbsp;&nbsp; &nbsp;Network &amp; SIP Management: Configure and troubleshoot SIP trunks, Session Border Controllers (SBC), and Media Gateways to ensure highly available, secure voice traffic.<br> &nbsp;</p><br><br>Qualifications<br><p>• Education: Bachelor’s degree in Computer Science, Engineering, or a related technology field.</p><br><p>• Experience: 10+ years of dedicated VoIP and telecommunications experience, operating at an L2/L3 Support or Solution Architect level.</p><br><p>• Core Competencies:</p><br><p>o Deep expertise in Avaya Oceana, Avaya Aura, and comprehensive Contact Center operations.</p><br><p>o Proven track record in Avaya Customization and managing complex IVR/voice application deployments.</p><br><p>o Strong hands-on experience with API and CRM integrations, utilizing Avaya AES and Tomcat servers.</p><br><p>o Proficiency in configuring and monitoring Avaya WFM, Avaya CMS, and Call Recording platforms.</p><br><p>o Solid foundational knowledge of SIP, ISDN PRI, routing protocols, and SBC administration.</p><br><p>• Certifications: Avaya Certified Implementation Specialist (ACIS) is highly preferred.</p><br><br><br> </div>

<p>ORTHOPEDICS KEY ACCOUNTABILITIES:</p><ul><li><p>Provides care to all age groups.</p></li><li><p>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation program.</p></li><li><p>Helps manage conditions that usually get worse over time, like arthritis or osteoporosis.</p></li><li><p>Helps avoid pain and discomfort from using a muscle or joint too often (also called “overuse injuries”).</p></li></ul><p>GENERAL RESPONSIBILITIES:</p><p>a) Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.</p><p>b) Abide by the rules of the Department & Section.</p><p>c) Observe ethical standards compatible with of contemporary medical practice.</p><p>d) Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.</p><p>e) Promote evidence-based decision-making.</p><p>f) Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.</p><p>g) Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.</p><p>h) Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements.</p><p>i) Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director.</p><p>j) Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.</p><p>k) Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).</p><p>l) Serve on sub-committees of the Medical Executive Committee, as required.</p><p>m) Provide consultations on patients, as required.</p><p>n) Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.</p><p>o) Perform such other duties as may be prescribed from time to time by the Medical Centre Director, the Medical Executive Committee, the Medical Director or the Head of Department.</p><p>p) Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports</p><p>q) Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs</p><p>r) Act as a translator if needed</p><p>s) Perform other duties and tasks assigned by the Head of Department</p><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:</p><p>a) They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.</p><p>b) The position of MRP can only be transferred with the agreement of another physician.</p><p>c) They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.</p><p>d) They will both give and request consultations according to the Medical Centre policies on consultations.</p><p>e) They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.</p><p>f) They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.</p><p>g) They are expected to demonstrate team leadership to the group of staff working directly with them.</p><p>h) They are expected to work in a collegiate manner with all Medical Centre staff.</p><p>i) They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.</p><p>j) They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.</p><p>k) Take ‘on-call’ duty, according to the department rota and the needs of their patients.</p><p>l) When on out of normal working hours ‘on-call’ duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient’s requirements.</p><p>m) When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the ‘on-call’ physician’s agreed capability, the situation of emergency privileges applies.</p><p>n) The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.</p><p>o) He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing.</p><p>p) Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.</p><p>q) They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.</p><p>r) They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.</p><p>s) They will maintain confidentiality in all matters according to the policy of the DOH.</p><p>t) They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.</p><p>u) They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities.</p><p>v) Has sole responsibility for issuing DOH Sick Leave from the DOH website.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>MBBS or MBChB or equivalent qualification from an accredited institution</p></li><li><p>Completion of specialty qualification as per the Recognized Specialty Certificate table</p></li></ul>