Call Center Jobs - Abu Dhabi UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> We're Hiring – Receptionist / Front Desk Officer</p><p>We are looking for a friendly, organized Receptionist to join our team. You'll be the first point of contact for pet owners — greeting clients, booking appointments, answering calls/WhatsApp inquiries, handling billing, and supporting our vets and pet shop with day-to-day admin.</p><p>What we're looking for:</p><p>Excellent communication skills (English required, Arabic a plus)</p><p>Comfortable with computers/POS systems and multitasking</p><p>Friendly, patient, customer-service oriented</p><p>Prior clinic, hospitality, or retail front-desk experience preferred (vet/pet experience a bonus but not required)</p><p>Must be based in or near Sharjah/Muwaileh</p><p>We offer: Competitive salary, a great team environment, and the chance to work somewhere pets and their owners genuinely love.</p><p> Location: Sharjah</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Strong communication skills (English fluent; Arabic is a strong plus for dealing with local clients)</p><p>Basic computer literacy (MS Office, clinic/POS booking systems)</p><p>Phone and WhatsApp etiquette — comfortable handling high call volumes</p><p>Multitasking and organization (managing appointments, walk-ins, and billing simultaneously)</p><p>Customer service mindset — calm and friendly under pressure, especially with anxious pet owners</p><p>Cash handling / basic billing and invoicing skills</p><p>Comfortable around animals (dogs, cats, and other pets in a clinic setting)</p><p>Team player, punctual, well-presented</p><p>Optional but a plus:</p><p>Prior experience in a veterinary, medical, or hospitality front-desk role</p><p>Familiarity with clinic management software or general scheduling tools</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>⁠Maintaining smooth operation of the Bank’s Unified Communications and Collaboration systems. The role is responsible for supporting Enterprise IP Telephony, Contact Center platforms, IPC dealing room systems, Video Conferencing, AV solutions, voice recording, and call quality monitoring systems. Duties include administration, monitoring, troubleshooting, project implementation support, documentation, tuning, and performance optimization to ensure uninterrupted business operations and service availability.</p><br><br> </div>

<p>Handles customer enquiries, service requests, complaints, and operational incidents via phone, online platforms, and other channels, ensuring issues are recorded, escalated, and resolved professionally and on time.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Fluent <strong>Arabic & English</strong> required</p></li><li><p>Customer service/call center experience preferred</p></li><li><p>Experience in logistics, delivery, mobility, or e-commerce is an advantage</p></li><li><p>Good communication, complaint-handling, and problem-solving skills</p></li><li><p>Basic computer/CRM skills</p></li></ul>

Join Ali & Sons Motors | CRM Supervisor – Porsche<br>Ali & Sons Motors is looking for a CRM Supervisor to lead and develop our CRM and Call Centre activities, ensuring customer data, campaigns, communications and customer journeys are effectively managed and aligned with our commercial and customer experience objectives. This is an exciting opportunity for a customer-focused and data-driven professional who can combine CRM strategy, analytics, campaign management and team leadership to strengthen customer engagement, loyalty and retention.<br>Key Responsibilities Support the development and implementation of the CRM strategy in line with commercial, marketing, sales and customer experience objectives. Lead and supervise the CRM and Call Centre team, ensuring strong performance, productivity and continuous development. Ensure the accuracy, integrity, security and effective management of customer data within the CRM system. Develop meaningful customer segmentation and personalized communications to support cross-selling, upselling, retention, reactivation and loyalty initiatives. Manage the day-to-day utilization and effectiveness of the CRM platform and identify opportunities for automation, integration and process improvement. Establish and monitor CRM KPIs and performance metrics, including customer engagement, conversion, retention, churn, repeat purchase, campaign ROI, customer lifetime value and database growth. Provide actionable insights and regular performance reports to support business and customer experience decisions. Work closely with Marketing, Sales, Digital, E-commerce, Customer Experience, IT and other key stakeholders to deliver integrated customer initiatives. Drive initiatives that enhance customer satisfaction, engagement, loyalty and retention. Continuously improve CRM processes, workflows and quality controls to increase efficiency and reduce manual activities.<br>What We're Looking For University degree or equivalent relevant experience. Minimum 2 years of experience in a similar CRM or customer-focused supervisory role. Experience managing or supervising CRM and/or Call Centre teams. Strong understanding of customer data management, segmentation, CRM campaigns and customer journeys. A data-driven mindset with strong analytical and problem-solving skills. Ability to identify opportunities for process improvement and automation. Strong communication, leadership and stakeholder management skills. Fluency in both Arabic and English is essential.<br>If you are passionate about using customer insights and CRM technology to create better customer experiences and drive business performance, we would like to hear from you

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Mashreq, we are looking for an experienced and passionate Manager to join our Contact Centre team. This role is crucial in driving customer satisfaction and maintaining high-performance standards. The Manager will oversee a dedicated team of UAE National staff, providing leadership and guidance to ensure an exceptional customer experience. This is an exciting opportunity to make a real impact and contribute to the success of our Contact Centre in CXCG</p><br><br>Responsibilities:<br><ul><li> Manage and mentor a team of UAE National Contact Centre staff, fostering a positive and productive work environment.</li><li> Ensure the team meets and exceeds key performance metrics, including call handling times, customer satisfaction scores, and quality standards.</li><li> Implement and monitor customer service strategies, ensuring a consistent and exceptional customer experience.</li><li> Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.</li><li> Collaborate with other departments to resolve customer queries and escalate issues as needed.</li><li> Stay updated on industry trends and best practices in customer service, implementing innovative solutions.</li><li> Maintain a high level of customer satisfaction by promptly addressing and resolving customer complaints.</li><li> Ensure compliance with all relevant regulations and policies, maintaining a secure and ethical work environment.</li><li> Conduct regular team meetings to discuss performance, provide training, and address any concerns.</li></ul><br>Qualifications:<br><ul><li> A minimum of 5 years of experience in a managerial role within a Contact Centre or customer service environment.</li><li> Proven track record of successfully managing and motivating a team, preferably in a multicultural setting.</li><li> Excellent communication and interpersonal skills, with the ability to build strong relationships.</li><li> Strong leadership and decision-making abilities, with a customer-centric approach.</li><li> Proficiency in using customer relationship management (CRM) systems and other relevant software.</li><li> Analytical skills to interpret data and make informed decisions to improve performance.</li><li> Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li><li> Fluency in Arabic and English is highly preferred.</li><li> A relevant degree in Business Administration, Customer Service, or a related field is advantageous.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Senior Accountant is responsible for managing the financial controlling function across UAE, Qatar, and Oman. This includes collaborating with various stakeholders such as business units, GBS, group entities, and external partners to ensure effective management of accounting, reporting, compliance, and auditing activities. Proficiency in SAP and Navision systems is critical for ensuring accuracy and timeliness in financial processing.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</li><li>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</li><li>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</li><li>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</li><li>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</li><li>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</li><li>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</li><li>Resolve system issues in coordination with IKEA IT and Call Center teams.</li><li>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</li><li>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</li><li>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</li><li>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</li><li>Perform Purchase and Inventory reconciliation between Navision and SAP.</li><li>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</li><li>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</li><li>Prepare monthly Aging Reports and work on AR Provision.</li><li>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</li><li>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</li><li>Coordinate with shared services and external auditors for audits and implementation of recommendations.</li><li>Work collaboratively to ensure compliance with internal controls and policies.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proficient in MS Office and Excel.</li><li>Strong knowledge of ERP systems such as SAP &amp; Navision.</li><li>Excellent coordination and communication skills.</li><li>Ability to manage complex reconciliations and financial reporting.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in finance.</li><li>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</li><li>Experience with SAP and Navision accounting software systems.</li><li>Knowledge of tax filing and accounting is advantageous.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><u>About the Role</u></strong></span></span></p><br><p><span><span>The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.</span></span></p><br><p><span><span>We seek a friendly and customer-focused individual to join our Outbound Sales team in Dubai. In this role, you will be our valued customers' point of contact, to promote and sell bank’s selective products and project a professional company image through phone interaction.</span></span></p><br><p><span><span><strong>What You'll Do</strong></span></span></p><br><ul><li><p><span><span>Make fresh outbound calls to generate new sale leads.</span></span></p><br></li><li><p><span><span>Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.</span></span></p><br></li><li><p><span><span>Establish credibility by providing transparent information and addressing concerns honestly.</span></span></p><br></li><li><p><span><span>Follow-up on initial contacts as required to close the sale.</span></span></p><br></li><li><p><span><span>Focus on day-to-day operations and ensure that targets are being met by the end of each month.</span></span></p><br></li><li><p><span><span>Proactively identify gaps in the journey and process and develop actionable plans to enhance them.</span></span></p><br></li></ul><p><span><span><strong>What You'll Need</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree or any diploma</span></span></p><br></li><li><p><span><span>Excellent English communication skills (written and verbal).</span></span></p><br></li><li><p><span><span>Available to join immediately.</span></span></p><br></li><li><p><span><span>Strong problem-solving and interpersonal skills.</span></span></p><br></li><li><p><span><span>A proactive and customer-centric approach.</span></span></p><br></li></ul><p><span><span><strong>Bonus Points</strong></span></span></p><br><ul><li><p><span><span>Previous experience in a Sales role, is a plus.</span></span></p><br></li></ul><p><span><span><strong>Benefits</strong></span></span></p><br><ul><li><p><span><span>Competitive salary</span></span></p><br></li><li><p><span><span>Incentives</span></span></p><br></li><li><p><span><span>Health insurance</span></span></p><br></li><li><p><span><span>Career development opportunities</span></span></p><br></li><li><p><span><span>ENBD Employees' staff benefits</span></span></p><br></li></ul><br> </div>

<div><div><strong>ABOUT DHL Express & WHAT YOU CAN EXPECT</strong></div><div><br></div><div>At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World’s Best Workplaces, including being ranked#2 on the Fortune World’s Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.</div></div><div><br></div><div><div><strong>JOB OVERVIEW</strong></div><div><strong><br></strong></div><div>The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations. </div></div><div><strong><br></strong></div><div><div><strong>MAIN RESPONSIBILITIES</strong></div><div><ul><li>Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.</li><li>Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.</li><li>Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.</li><li>Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.</li><li>Assist with any administration request or reports as requested.</li><li>Support and cover the incentive coordinator in his absence</li><li>Support in NPA First Calls to have the customer experience on DHL Service</li><li>Support in answering call center calls if needed</li><li>Assist the service point walk-in customers if needed</li><li>Provide Continuous Improvement initiative and suggestion to improve Reception process</li></ul><div><div><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></div><div><ul><li>Sounds educational background with knowledge of the Service industry an advantage</li><li>Excellent English communication skills, with knowledge of Arabic is an added advantage</li><li>Typing speed of minimum 30 words a minute</li><li>Passion for delighting customers</li><li>Should be self- motivated and able to work under pressure</li><li>Good relationship building and interpersonal skills</li><li>Working knowledge of MS office packages</li><li>Team Player</li></ul></div></div></div></div><div><strong>*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all</strong></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>KEY METRICS:</strong></span></span></p><br><ul><li><span><span>Service: Satisfactory level of service</span></span></li><li><span><span>Revenue: Support RMs in achieving revenue targets</span></span></li><li><span><span>Control: UAE central bank and GCD&nbsp;</span></span></li></ul><p><span><span><strong>Key Accountabilities of the role</strong></span></span></p><br><ul><li><span><span>Support RMs in services</span></span></li><li><span><span>Attend all after sales services, needs &amp; requirements.</span></span></li><li><span><span>Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.</span></span></li><li><span><span>Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.</span></span></li><li><span><span>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework</span></span></li><li><span><span>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</span></span></li><li><span><span>Initiates and ensures disbursements and adjustments of finances.</span></span></li><li><span><span>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</span></span></li><li><span><span>Ensure that the approved credit lines are valid and available for the clients.</span></span></li><li><span><span>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.</span></span></li><li><span><span>Maintain high standard service with customers and ensure no complains.</span></span></li><li><span><span>Responding on customers calls and starts with appropriate greetings.</span></span></li><li><span><span>Strictly adhere to Bank’s financing policy Manual and report any exceptions.</span></span></li><li><p><span><span>Perform other tasks specified by Management.</span></span></p><br><p><span><span><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></span></span></p><br></li><li><p><span>Product knowledge</span></p><br></li><li><p><span>Communication and computer skills</span></p><br></li><li><p><span>Customer service oriented</span></p><br></li><li><p><span>Cross selling skills</span></p><br></li><li><p><span>Problem solving</span></p><br></li></ul><p><span><span><strong>Previous experience: </strong></span></span></p><br><p><span>Minimum 3 years in Customer Service&nbsp;</span></p><br><br> </div>

<p><strong><em>Do you enjoy helping people and turning challenges into positive experiences? </em></strong></p><p><br></p><p> We're looking for a passionate and customer-focused <strong>Customer Care Executive</strong> to join our team! If you have excellent communication skills, a positive attitude, and love interacting with customers, this could be the perfect opportunity for you.</p><p><br></p><p><strong>Job Purpose:</strong></p><p>The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role ensures a positive customer experience by delivering professional, timely, and effective support through phone interactions.</p><p><br></p><p><br></p><p><strong>Core Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries and provide accurate product and service information.</li><li>Resolve customer complaints and escalate complex issues when necessary.</li><li>Verify customer information and maintain accurate records.</li><li>Complete call logs and reports in a timely manner.</li><li>Identify customer concerns and communicate trends to management.</li><li>Adhere to quality standards and customer service guidelines.</li></ul><p><br></p><p><br></p><p><strong>Required Background &amp; Experience:</strong></p><ul><li>1-2 years of experience in customer service, call center, or a related role</li><li>Diploma or equivalent qualification</li><li>Strong communication and interpersonal skills</li><li>Good problem-solving and critical-thinking abilities</li><li>Proficient in MS Office applications</li><li>Customer-focused mindset</li><li>Ability to work independently and collaboratively in a fast-paced environment</li></ul><p><br></p><p> <strong>Don't miss this opportunity to build a rewarding career in customer service. </strong></p><p><br></p><p><strong><em>✨Apply now and be part of a team that puts customers at the heart of everything we do!</em></strong></p>

<strong>Remote | Full-Time | U.S. Eastern Time Hours<br><br></strong><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong><strong>About The Position<br><br></strong>Langford Staffing is hiring Lead Generation Representatives for a client that operates high-volume consumer outreach campaigns.<br><br>You will contact company-provided consumer leads using an automatic dialer, ask brief qualification questions, respond to objections, and connect qualified consumers with a sales representative.<br><br>You are not responsible for completing the final sale. Your responsibility is to start the conversation, create interest, determine whether the consumer meets the campaign requirements, and secure their agreement to a live transfer.<br><br><strong>How To Apply<br><br></strong>Apply with your résumé. Candidates whose experience aligns with the position will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic calling scenarios that evaluate your communication, objection handling, judgment, and ability to learn.<br><br><strong>Your Responsibilities<br><br></strong><ul><li>Contact consumers through a high-volume automatic dialer.</li><li>Gain the consumer’s attention within the first few seconds.</li><li>Explain the purpose of the call clearly and professionally.</li><li>Ask required qualification questions.</li><li>Respond to rejection, distrust, time objections, and hesitation.</li><li>Keep consumers engaged without becoming aggressive.</li><li>Create interest in speaking with the sales representative.</li><li>Secure qualified warm or live transfers.</li><li>Introduce the consumer to the receiving representative.</li><li>Record accurate call outcomes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Work toward hourly and daily transfer targets.<br><br></li></ul>Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.<br><br><strong>What You Need<br><br></strong><ul><li>Three or more years of experience in outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live transfers.</li><li>Experience working with an automatic or predictive dialer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward call, lead, appointment, transfer, or conversion targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain composed during rejection and difficult calls.</li><li>Strong listening skills and the ability to adjust your response to the consumer.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to apply coaching and improve your performance.</li><li>Full-time availability during U.S. Eastern Time calling hours.<br><br></li></ul>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.<br><br><strong>Remote Setup Requirements<br><br></strong>You must have:<br><br><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet workspace suitable for continuous calls.</li><li>Wired internet with at least 100 Mbps download and 10 Mbps upload.</li><li>Backup internet and power arrangements.</li><li>The ability to work in a dialer, CRM, and campaign system simultaneously.<br><br></li></ul><strong>How Performance Is Measured<br><br></strong>Your performance will be evaluated through:<br><br><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Correct call notes and dispositions.</li><li>Schedule adherence and reliability.</li><li>Compliance with campaign requirements.<br><br></li></ul><strong>Who Will Do Well<br><br></strong>You will succeed if you can remain energetic and professional while making calls throughout the day.<br><br>You should be comfortable hearing “no,” responding to objections, and confidently asking qualified consumers to take the next step.<br><br>You do not need to deliver a perfect script on your first day, but you must be coachable, resilient, and capable of applying feedback quickly.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>ORTHOPEDICS KEY ACCOUNTABILITIES:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provides care to all age groups.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation program.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Helps manage conditions that usually get worse over time, like arthritis or osteoporosis.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Helps avoid pain and discomfort from using a muscle or joint too often (also called “overuse injuries”).</p><br><p>GENERAL RESPONSIBILITIES:</p><br><p>a)&nbsp;&nbsp;&nbsp;&nbsp;Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.<br>b)&nbsp;&nbsp;&nbsp;&nbsp;Abide by the rules of the Department &amp; Section.<br>c)&nbsp;&nbsp;&nbsp;&nbsp;Observe ethical standards compatible with of contemporary medical practice.<br>d)&nbsp;&nbsp;&nbsp;&nbsp;Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.&nbsp;<br>e)&nbsp;&nbsp;&nbsp;&nbsp;Promote evidence-based decision-making.<br>f)&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.<br>g)&nbsp;&nbsp;&nbsp;&nbsp;Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.<br>h)&nbsp;&nbsp;&nbsp;&nbsp;Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements.<br>i)&nbsp;&nbsp;&nbsp;&nbsp;Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director.<br>j)&nbsp;&nbsp;&nbsp;&nbsp;Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.<br>k)&nbsp;&nbsp;&nbsp;&nbsp;Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).<br>l)&nbsp;&nbsp;&nbsp;&nbsp;Serve on sub-committees of the Medical Executive Committee, as required.<br>m)&nbsp;&nbsp;&nbsp;&nbsp;Provide consultations on patients, as required.<br>n)&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.&nbsp;<br>o)&nbsp;&nbsp;&nbsp;&nbsp;Perform such other duties as may be prescribed from time to time by the Medical Centre Director, the Medical Executive Committee, the Medical Director or the Head of Department.<br>p)&nbsp;&nbsp;&nbsp;&nbsp;Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports<br>q)&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs&nbsp;<br>r)&nbsp;&nbsp;&nbsp;&nbsp;Act as a translator if needed<br>s)&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties and tasks assigned by the Head of Department</p><br><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:<br>a)&nbsp;&nbsp;&nbsp;&nbsp;They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.<br>b)&nbsp;&nbsp;&nbsp;&nbsp;The position of MRP can only be transferred with the agreement of another physician.<br>c)&nbsp;&nbsp;&nbsp;&nbsp;They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.<br>d)&nbsp;&nbsp;&nbsp;&nbsp;They will both give and request consultations according to the Medical Centre policies on consultations.<br>e)&nbsp;&nbsp;&nbsp;&nbsp;They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.<br>f)&nbsp;&nbsp;&nbsp;&nbsp;They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.<br>g)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to demonstrate team leadership to the group of staff working directly with them.<br>h)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to work in a collegiate manner with all Medical Centre staff.<br>i)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.<br>j)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.&nbsp;<br>k)&nbsp;&nbsp;&nbsp;&nbsp;Take ‘on-call’ duty, according to the department rota and the needs of their patients.<br>l)&nbsp;&nbsp;&nbsp;&nbsp;When on out of normal working hours ‘on-call’ duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient’s requirements.<br>m)&nbsp;&nbsp;&nbsp;&nbsp;When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the ‘on-call’ physician’s agreed capability, the situation of emergency privileges applies.&nbsp;<br>n)&nbsp;&nbsp;&nbsp;&nbsp;The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.&nbsp;<br>o)&nbsp;&nbsp;&nbsp;&nbsp;He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing. &nbsp;<br>p)&nbsp;&nbsp;&nbsp;&nbsp;Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.&nbsp;<br>q)&nbsp;&nbsp;&nbsp;&nbsp;They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.<br>r)&nbsp;&nbsp;&nbsp;&nbsp;They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.<br>s)&nbsp;&nbsp;&nbsp;&nbsp;They will maintain confidentiality in all matters according to the policy of the DOH.<br>t)&nbsp;&nbsp;&nbsp;&nbsp;They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.<br>u)&nbsp;&nbsp;&nbsp;&nbsp;They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities. &nbsp;<br>v)&nbsp;&nbsp;&nbsp;&nbsp;Has sole responsibility for issuing DOH Sick Leave from the DOH website.</p><br><p>DECISION-MAKING AUTHORITY:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.</p><br><p>OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Being compliant with all OSH policies &amp; procedures and legal requirements regarding Occupational Safety and Health Management System.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Conducting his/her task in a healthy and safe manner at all times.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Reporting any untoward events that will impact the occupational, safety &amp; health of patients, staff, contractors, facilities, operations, etc.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comply with the established NMCRMC OHSMS procedures of which they have been informed, instructed and trained.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Actively participate along with line management towards implementation of OHSMS requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Report all EHS hazard, near miss and incidents to the respective line manager.</p><br><p>INFECTION CONTROL:&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.</p><br><br>Responsibilities:<br><p>ORTHOPEDICS KEY ACCOUNTABILITIES:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provides care to all age groups.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation program.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Helps manage conditions that usually get worse over time, like arthritis or osteoporosis.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Helps avoid pain and discomfort from using a muscle or joint too often (also called “overuse injuries”).</p><br><p>GENERAL RESPONSIBILITIES:</p><br><p>a)&nbsp;&nbsp;&nbsp;&nbsp;Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.<br>b)&nbsp;&nbsp;&nbsp;&nbsp;Abide by the rules of the Department &amp; Section.<br>c)&nbsp;&nbsp;&nbsp;&nbsp;Observe ethical standards compatible with of contemporary medical practice.<br>d)&nbsp;&nbsp;&nbsp;&nbsp;Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.&nbsp;<br>e)&nbsp;&nbsp;&nbsp;&nbsp;Promote evidence-based decision-making.<br>f)&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.<br>g)&nbsp;&nbsp;&nbsp;&nbsp;Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.<br>h)&nbsp;&nbsp;&nbsp;&nbsp;Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements.<br>i)&nbsp;&nbsp;&nbsp;&nbsp;Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director.<br>j)&nbsp;&nbsp;&nbsp;&nbsp;Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.<br>k)&nbsp;&nbsp;&nbsp;&nbsp;Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).<br>l)&nbsp;&nbsp;&nbsp;&nbsp;Serve on sub-committees of the Medical Executive Committee, as required.<br>m)&nbsp;&nbsp;&nbsp;&nbsp;Provide consultations on patients, as required.<br>n)&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.&nbsp;<br>o)&nbsp;&nbsp;&nbsp;&nbsp;Perform such other duties as may be prescribed from time to time by the Medical Centre Director, the Medical Executive Committee, the Medical Director or the Head of Department.<br>p)&nbsp;&nbsp;&nbsp;&nbsp;Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports<br>q)&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs&nbsp;<br>r)&nbsp;&nbsp;&nbsp;&nbsp;Act as a translator if needed<br>s)&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties and tasks assigned by the Head of Department</p><br><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:<br>a)&nbsp;&nbsp;&nbsp;&nbsp;They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.<br>b)&nbsp;&nbsp;&nbsp;&nbsp;The position of MRP can only be transferred with the agreement of another physician.<br>c)&nbsp;&nbsp;&nbsp;&nbsp;They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.<br>d)&nbsp;&nbsp;&nbsp;&nbsp;They will both give and request consultations according to the Medical Centre policies on consultations.<br>e)&nbsp;&nbsp;&nbsp;&nbsp;They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.<br>f)&nbsp;&nbsp;&nbsp;&nbsp;They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.<br>g)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to demonstrate team leadership to the group of staff working directly with them.<br>h)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to work in a collegiate manner with all Medical Centre staff.<br>i)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.<br>j)&nbsp;&nbsp;&nbsp;&nbsp;They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.&nbsp;<br>k)&nbsp;&nbsp;&nbsp;&nbsp;Take ‘on-call’ duty, according to the department rota and the needs of their patients.<br>l)&nbsp;&nbsp;&nbsp;&nbsp;When on out of normal working hours ‘on-call’ duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient’s requirements.<br>m)&nbsp;&nbsp;&nbsp;&nbsp;When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the ‘on-call’ physician’s agreed capability, the situation of emergency privileges applies.&nbsp;<br>n)&nbsp;&nbsp;&nbsp;&nbsp;The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.&nbsp;<br>o)&nbsp;&nbsp;&nbsp;&nbsp;He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing. &nbsp;<br>p)&nbsp;&nbsp;&nbsp;&nbsp;Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.&nbsp;<br>q)&nbsp;&nbsp;&nbsp;&nbsp;They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.<br>r)&nbsp;&nbsp;&nbsp;&nbsp;They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.<br>s)&nbsp;&nbsp;&nbsp;&nbsp;They will maintain confidentiality in all matters according to the policy of the DOH.<br>t)&nbsp;&nbsp;&nbsp;&nbsp;They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.<br>u)&nbsp;&nbsp;&nbsp;&nbsp;They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities. &nbsp;<br>v)&nbsp;&nbsp;&nbsp;&nbsp;Has sole responsibility for issuing DOH Sick Leave from the DOH website.</p><br><p>DECISION-MAKING AUTHORITY:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues.</p><br><p>OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Attending Occupational Safety and Health (OSH) programs as a mandatory requirement.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Being compliant with all OSH policies &amp; procedures and legal requirements regarding Occupational Safety and Health Management System.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Conducting his/her task in a healthy and safe manner at all times.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Reporting any untoward events that will impact the occupational, safety &amp; health of patients, staff, contractors, facilities, operations, etc.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Comply with the established NMCRMC OHSMS procedures of which they have been informed, instructed and trained.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Actively participate along with line management towards implementation of OHSMS requirements.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Report to the respective manager any potentially hazard, unsafe act or condition, which may cause EHS impacts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Report all EHS hazard, near miss and incidents to the respective line manager.</p><br><p>INFECTION CONTROL:&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.</p><br><br>Qualifications:<br><p>•&nbsp;&nbsp;&nbsp;&nbsp;MBBS or MBChB or equivalent qualification from an accredited institution&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Completion of specialty qualification as per the Recognized Specialty Certificate table</p><br> </div>

The Legal Secretary will provide efficient and effective administrative services to fee earners assigned (Partners, Senior Associates and equivalents)<br>Main responsibilities:Manage and coordinate all aspects of tasks assigned (e.g. meetings, events, travel, etc.) Client intake administration (e.g. Anti-Money Laundering (AML), engagement letters) Provide billing support to attorneys Handle complex diary management, call handling/gate-keeping and meeting organization for external meetings (utilize General Admin Services (GAS) for internal meetings Manage in-box, assist with email filing into i Manage, as well as supporting on hard copy filing Support client activities and is in direct contact with clients and their assistants Build and co-ordinate relationships with Center Services, other Baker McKenzie secretaries and teams. Utilize and review materials from Service Centers to ensure efficiency and accuracy Document production for urgent jobs which are not suitable to be done by Document Services Manage competing deadlines Provide administrative support at meetings, capturing outputs and following up as needed; may be assigned specific tasks / objectives for action as outputs of meeting Support junior members acting as buddy/mentor Undertake specific practice group tasks and requirements<br>Skills and experience:Bilingual (Arabic / English) with strong experience working in a legal sector or other professional services environment Proficient, through job-related training and work experience Strong technical skills, including proficiency in all software packages (Word, Excel, Outlook, Power Point, Access, Teams) Able to manage complex diary and calendar management activities Strong document management skills Able to problem solve based on standard ways of operating High-level organizational skills Proactively seek to upskill Able to establish and maintain effective working relationships; a team player Strong communication skills, both written and verbal Able to provide continual attention to detail in completing assignments<br>Reports to: Office Manager Position Type: In Market Development Framework: Business Support<br><br>Skills: Legal Secretary Diploma

We are seeking a proactive and target-driven Telesales Officer to join our team in Abu Dhabi for immediate placement.<br>Key Responsibilities:Make outbound calls to existing and prospective customers. Promote products and services and support sales conversion. Follow up with customers and maintain professional communication. Handle customer inquiries professionally and escalate matters when required. Maintain accurate customer records and update relevant information in company systems. Assist with the accurate calculation and verification of discounts, commissions, and applicable transaction charges.<br>Requirements:Language: Fluent in English (both spoken and written). Communication Skills: Strong telephone communication and customer-handling skills. Technical Skills: Proficient in MS Windows, MS Excel, MS Outlook, and basic computer applications. Numeracy: Strong basic mathematical skills for quick and accurate calculations.<br>Location: Abu Dhabi, United Arab Emirates Availability: Candidates must be available to join immediately.<br>Previous telesales, call-center, customer service, or sales experience is preferred. If you meet the above requirements and are ready for an immediate start, we encourage you to apply.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Black Pearl Consult is looking for a &lt;b&gt;Chief of Radiation Oncology&lt;/b&gt; to lead clinical services at a comprehensive cancer centre in the UAE. This senior clinical leadership role is suited to a consultant who can combine excellent patient care with service development, academic contribution and innovation in radiotherapy.<br> <br> The opportunity<br> <br> You will lead the growth of radiation oncology services and work closely with medical physics, radiation therapy and multidisciplinary cancer teams. Alongside an active clinical practice, you'll help develop treatment pathways, disease-specific programmes, education and research.<br> <br> The role includes scope to advance modern radiotherapy approaches such as SRS/SBRT, image-guided and adaptive radiotherapy, MR-guided treatment and proton therapy.<br> <br> Your responsibilities<br> <br> Lead clinical standards and service delivery across radiation oncology.<br> <br> Coordinate multidisciplinary cancer care and contribute to tumour boards.<br> <br> Develop treatment protocols, urgent radiotherapy pathways and disease-specific programmes.<br> <br> Guide the effective use of radiation oncology staff, treatment planning and technology.<br> <br> Build research and clinical trial activity, and support academic partnerships.<br> <br> Mentor consultants, trainees and other healthcare professionals.<br> <br> Develop the division's workforce and oversee quality, safety, access and performance.<br> <br> <br> <br> RequirementsWhat we're looking for<br> <br> Consultant-level qualifications that meet Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR).<br> <br> A fellowship in Radiation Oncology or equivalent.<br> <br> A confirmed DHA Consultant licence.<br> <br> At least 10 years of consultant-level Radiation Oncology experience in a leading cancer centre or academic medical centre.<br> <br> At least 5 years of leadership experience within a radiation oncology department, service line or cancer centre.<br> <br> Demonstrated experience developing radiation oncology programmes.<br> <br> Strong expertise in radiotherapy planning, treatment delivery and quality assurance.<br> <br> Experience with advanced radiotherapy technologies, multidisciplinary cancer care and clinical research.<br> <br> Excellent written and spoken English.<br> <br> A Master's degree or PhD in healthcare management or a related field is preferred.<br> <br> To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Bachelor's or Master's Degree in Nursing; Master's preferred.<br> 7-8 years of overall nursing experience, with significant experience in Oncology.<br> Previous experience in a Nursing Leadership / Assistant Nurse Manager / Nurse Manager / Clinical Leadership role.<br> Strong knowledge of oncology nursing practices, patient safety, and clinical standards.<br> Experience managing and developing nursing teams within a hospital or cancer-care setting.<br> Experience in chemotherapy, infusion, hematology, or other specialized oncology services is highly desirable.<br> Demonstrated experience in quality improvement, clinical governance, and evidence-based practice.<br> Strong communication, leadership, mentoring, and multidisciplinary collaboration skills.<br> Experience within a major hospital, academic medical center, cancer center, or internationally accredited healthcare organization is preferred.<br> Willing to relocate to UAE.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Black Pearl Consult is looking for a &lt;b&gt;Chief of Medical Oncology&lt;/b&gt; to lead clinical services at a comprehensive cancer centre in the UAE. This senior appointment offers the opportunity to shape a high-quality medical oncology service with a strong focus on multidisciplinary care, education, research and innovation.<br> <br> The opportunity<br> <br> You will guide the development of medical oncology services across inpatient, outpatient and day-care settings, while maintaining an active clinical practice. Working with senior clinical and academic partners, you'll help strengthen disease-specific programmes, improve patient pathways and grow the division's research and teaching activities.<br> <br> The role also offers the opportunity to advance precision oncology, including genomics, biomarker-led treatment, immunotherapy and other emerging cancer therapies.<br> <br> Your responsibilities<br> <br> Set the clinical direction and standards for the Medical Oncology division.<br> <br> Lead multidisciplinary tumour boards and coordinate care with surgical, radiation and other oncology specialties.<br> <br> Develop disease-specific programmes, clinical pathways and quality improvement initiatives.<br> <br> Support clinical trials, investigator-led research and academic collaboration.<br> <br> Mentor consultants, trainees and multidisciplinary colleagues.<br> <br> Build and develop the team, while overseeing service performance, patient access and resource planning.<br> <br> <br> <br> RequirementsWhat we're looking for<br> <br> Consultant-level qualifications that meet Tier 1 requirements under the UAE Unified Healthcare Professional Qualification Requirements (PQR).<br> <br> A fellowship in Medical Oncology or equivalent.<br> <br> A confirmed DHA Consultant licence.<br> <br> At least 10 years of consultant-level Medical Oncology experience in a comprehensive cancer centre, academic medical centre or comparable institution.<br> <br> At least 5 years of leadership experience in a Medical Oncology department, service line or cancer centre.<br> <br> A record of leading oncology programmes, multidisciplinary care, clinical trials or research.<br> <br> Experience with precision oncology and advanced systemic cancer treatments.<br> <br> Excellent written and spoken English.<br> <br> A Master's degree or PhD in healthcare management or a related field is preferred.<br> <br> To know other vacancies we have, please feel free to visit our website -&nbsp;www.blackpearlconsult.com&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;Instagram<br> <br> &nbsp;<br> <br> Follow the&nbsp;Black Pearl channel on WhatsApp.<br> <br> <br> Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> <br> <br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Bachelor's or Master's Degree in Nursing; Master's preferred.<br> 7-8 years of overall nursing experience, with significant experience in Oncology.<br> Previous experience in a Nursing Leadership / Assistant Nurse Manager / Nurse Manager / Clinical Leadership role.<br> Strong knowledge of oncology nursing practices, patient safety, and clinical standards.<br> Experience managing and developing nursing teams within a hospital or cancer-care setting.<br> Experience in chemotherapy, infusion, hematology, or other specialized oncology services is highly desirable.<br> Demonstrated experience in quality improvement, clinical governance, and evidence-based practice.<br> Strong communication, leadership, mentoring, and multidisciplinary collaboration skills.<br> Experience within a major hospital, academic medical center, cancer center, or internationally accredited healthcare organization is preferred.<br> Willing to relocate to UAE.<br> </div>

<ul><li>Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.</li><li>Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.</li><li>Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.</li><li>Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; a degree in communications or business is a plus.</p></li><li><p>1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.</p></li><li><p>Fluency in English and Arabic is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.</p></li><li><p>Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.</p></li></ul>

<p><strong><u>Job Purpose:</u></strong></p><ol><li>Answer incoming calls from customers to take, maintenance concerns, answer general inquiries, handle complaints and incidents, and provide leasing and sales information and create prospect clients’ profile.</li><li>Logs requests promptly and follows up to ensure both timely completion and customer satisfaction.</li><li>Handling Customer Care emails, to communicate internally and coordinate within the organization departments to meet the satisfaction of the customers.</li></ol><p><br></p><p><br></p><p><strong><u>Roles , Responsibilities, Duties:</u></strong></p><ol><li>Answers inbound calls in a positive, professional manner.</li><li>Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously.</li><li>Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database.</li><li>Follows up on customer calls with clerical duties.</li><li>Attends to internal and external customers' concerns via email and perform ad-hoc outbound activities.</li><li>Liaises with other departments to ensure customer calls are addressed within the time frames provided to the customer.</li><li>Performs outbound calls to schedule appointments for Planned Preventative Maintenance, conducting Surveys and other ad-hoc tasks.</li><li>Analyzes the various parts of a problem properly and develops logical solutions.</li><li>Uses best practice customer service techniques, walks side-by-side with customers as we solve their problems, exceeding their expectations.</li><li>Ability to comprehend, capture as well as interpret basic customer information and provide accurate, valid and complete information by using the right methods/tools.</li><li>Uses sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicits feedback to improve service, and responds to requests for service/assistance.</li><li>Ability to work well as part of a team – to exhibit objectivity and be open-minded towards the ideas and views of others, gives and welcomes feedback, contributes to building team spirit, aids others in succeeding.</li><li>Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization.</li><li>Ability to adapt to change, meet the changing demands of the work environment, cope positively with any delays or other unexpected demands.</li><li>Dependability: to follow instructions as well as take responsibility for his/her actions and keep commitments.</li><li>Diagnose technical problems accurately and professionally and advise on rectification options.</li><li>The Customer Support Specialist is expected to read and understand all Khidmah Manuals, Memos, and Handouts and comply with all directives.</li><li>Other duties as assigned.</li></ol><p><br></p><p><strong><u>Qualification:</u></strong></p><ol><li>High school diploma or equivalent.</li></ol><p><br></p><p><strong><u>Experience and Skills:</u></strong></p><ol><li>Comprehensive Call Center knowledge.</li><li>Outstanding Customer care and service skills.</li><li>Exceptional organizational and time management skills.</li><li>Good analytical skills and logical reasoning.</li><li>Experience in supervising staff and providing motivation to achieve excellent results.</li><li>Ability to meet tight deadlines.</li><li>A sound knowledge of telephone etiquette.</li><li>High level of motivation.</li><li>Punctuality</li><li>Proficiency in MS Office Applications.</li><li>Ability to learn industry specific software.</li><li>Excellent verbal and written communication skills.</li><li>Fast and correct typing and above average data entry skills.</li><li>Team player with the desire to grow into a good leader.</li><li>2 years customer service and/or 2 years Call Center experience.</li></ol><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><p>&nbsp;</p><p>We’re hiring an Outbound Sales Specialist to drive motor insurance renewals, maximize customer retention, and cross‑sell additional insurance products.</p><p>&nbsp;</p><p><b>Key Responsibilities:</b></p><p>&nbsp;</p><ul><li>Contact customers to secure motor insurance renewals.</li><li>Manage quotations, follow‑ups, confirmations, and policy‑issuance support.</li><li>Cross‑sell complementary insurance products.</li><li>Meet renewal conversion, premium, and productivity KPIs.</li><li>Maintain accurate CRM records and call notes.</li><li>Escalate complex cases to underwriting or claims teams.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>What You Bring:</b></p><p>&nbsp;</p><ul><li>Strong sales and communication skills.</li><li>Ability to persuade, negotiate, and handle objections confidently.</li><li>Customer‑centric approach with a high‑quality service mindset.</li><li>Experience in outbound sales or insurance preferred.</li><li>English required; Arabic is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>ob Description</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>Minimum 2-4 years of experience as a Product Specialist</p><br><p>Proven experience in the local UAE market is Preferred<br>Oncology / Hematology Infield Sales Experience is Mandatory&nbsp;</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity</p><br><p>Curiosity and ability to learn and improve</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>